CANADIANS HELPING TO PUT THE “I” IN IAHSS
RANSOMWARE PREVENTION TIPS AND TOOLS
GETTING CYBER-READY FOR LARGE SCALE EVENTS
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Canadian
September/October 2016
THE PUBLICATION FOR PROFESSIONAL SECURITY MANAGEMENT
SECURITY DIRECTOR OF THE YEAR 2016 University of Regina’s Patricia Patton champions a program that rethinks violence prevention on campus
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CONTENTS 3
Canadian THE PUBLICATION FOR PROFESSIONAL SECURITY MANAGEMENT
Columns
Creating the conversation Patricia Patton has built an impressive program over her career at U. of Regina and is now helping to lead the way with a sexual violence prevention program that is reframing the debate
6 PARTNERS AGAINST CRIME Standing up to cyber bullies 8 MUNICIPAL MATTERS Completing the plan
By Neil Sutton
14 RISK PERSPECTIVE Housing assessment
Departments
Volume 38 Number 5
16 Photo: Trevor Hopkin
4 EDITOR’S NOTEBOOK Security and so much more
Ransomware on the rise Malware that is costing some organizations thousands of dollars may be preventable with the right tools and education
5 TRENDING 11 ASIS UPDATE Young professionals leading the way
By Treena Hein
25 BOOK REVIEW Mastering the four brains
20
26 PRODUCT FOCUS Fire and Life Safety
visit www.CanadianSecuritymag.com Security leaders will be dropping by our studio in 2016, so be sure to check out the video section of our website for new content.
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4 EDITOR’S NOTEBOOK By Neil Sutton
SECURITY AND SO MUCH MORE
Today’s leaders are forging new roles and responsibilities
T
he world of professional security is becoming infinitely more complicated. But really, that’s as it should be. The old “guns, gates and guards” paradigm still exists — and in many ways is still the essential piece — but now it’s just one piece of a much larger pie. This sentiment was very much at the core of Dave Davis’ opening remarks at the most recent ASIS International Seminar and Exhibits, held this year in Orlando, Fla. The conference location was especially poignant this year. In the aftermath of the Orlando shooting tragedy, there is naturally a search for a rationale as to why such a terrible crime might “Security is be perpetrated. Sometimes those questions remain unanswered. The acuity and professionalism of security more complicated, becomes increasingly important, not only in the search for answers but in the planning and forethought that but that’s as it may help to prevent future tragedy. should be.” ASIS president Davis exhorted those assembled at the opening session to “call upon our skills as security professionals — observation, investigation, interviewing, and due diligence — like never before.” He also reflected on changing roles in security — those that may now encompass increased diligence in the realm of cyber security — as well as demographic changes. The next generation of security professionals (broadly speaking, millennials) are coming into their own and taking on leadership positions. Also, women, still grossly underrepresented in the security industry, are accounting for a larger percentage of the workforce. “Their day is coming,” said Davis. In his opening remarks, Davis was describing the entire security landscape, but he may as well have been talking about Pat Patton, our Security Director of the Year. Patton, director of security and operations at the University of Regina, has witnessed many changes in security over her 30-year career. More to the point, she has been instrumental in making some of those changes. Under her leadership, security officers on campus have moved from the more traditional “night watchman” role to one more in line with community outreach and active participation in campus life. She has taken on greater responsibilities in emergency management, campus operations and IT security. It was actually a very tough year for our judges to select a winner. We received many, many great submissions this year and I know there will be even more next year. Patton’s role in her immediate community (and beyond) really spoke to the judges, particularly her participation in a campaign that asks some very tough questions about the nature of sexual violence and assault on campus. The security director’s role is changing in so many ways, but the key mandate will always be one of prevention and protection. How those twin responsibilities are interpreted is what’s really changing. I firmly believe that’s why Patton was selected this year. She is not only shifting her own duties to meet new security challenges, she is identifying challenges where security can play a much larger role.
@SecurityEd September/October 2016 • www.canadiansecuritymag.com
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Canadians taking centre stage at IAHSS in Vancouver. A Canadian location isn’t The International Association for unprecedented — previous AGMs have Healthcare Security and Safety (IAHSS) been held in Toronto, Calgary, and one is currently enjoying a Canadian prior in Vancouver — but it is timely renaissance. with Canadians occupying leadership The current president of the 48-year roles at IAHSS. old association is Jeff Young “We are getting to be more the executive director of B.C.’s and more,” says Green. “Through Lower Mainland Integrated the work of Jeff and myself Protection Services. His successor and Don MacAlister [formerly will be another Canadian, Executive Director, Integrated Martin Green manager of Protection Services, Fraser security, telecommunications Health Authority and now COO and emergency preparedness for with Paladin Security] and the Toronto-based Baycrest Health Jeff Young Canadians on the board, we’ve Sciences. To have a Canadian really plugged the ‘I,’” he says. president leading the organization “IAHSS is not just about America. I think is highly unusual (there has been only one that’s finally starting to really be reflected. other to date — Alberta-based Al Sweeten We do have a large Canadian presence in the 90s). To have two back-to-back is in the association and it’s really the proverbial lightning striking starting to grow internationally.” twice in the same association. In some ways, the About 90 per cent of the internationalization of the association’s membership is association has come hand American. But as the name in hand with growth and suggestions, it is an international development in the professional organization with aspirations of health-care security community, global growth. The majority of says Young. non-U.S. members are Canadians Martin Green “We’ve got Ph.D’s now with a smattering of overseas within our ranks of IAHSS which members from all over the world years ago we would never have seen,” — Australia, Europe, the Middle East, he says. “The de facto standard now is Bermuda and South America. a master’s degree to be a leader within “Just over 200 members are a protection program. I think our titles Canadians,” says Young, “I think that’s have started to show the differences.” indicative of the ‘I’ in IAHSS and the Twenty years ago, the title of security inroads we’ve made with our American manager might be a top aspiration, he counterparts and the realization that we says. Today’s security leaders have the ear have the same challenges in hospitals and of the C-suite and a seat at the table. health care on both sides of the border.” Young is also helping to spread the Canadians have long played a word overseas. This October, he will prominent role in the association. Young visit London, U.K., building bridges says B.C. formed an IAHSS chapter in with a British organization with a 1995 and Alberta joined prior to that. mandate similar to IAHSS, the National Green adds that Canadian content has Association for Healthcare Security. also been strong at IAHSS’s annual “International” may not appear in the general meeting and conference in recent organization’s name, but Young says they years, with at least one seminar presented gladly made him a member there too. by a Canadian security professional. The next IAHSS AGM will be held — Neil Sutton @SecurityEd • September/October 2016
6 PARTNERS AGAINST CRIME
By Kenrick Bagnall
STANDING UP TO CYBER BULLIES
M There can be no tolerance for online harassment or victimization
any people have either the references to specific communications experienced, or known someone technologies and substituting a reference who has been the victim of to any means of telecommunications. As harassment — from our earliest childhood a result it will be possible to lay charges memories of the school yard bully who for offences related to cyber bullying, would get into fights and take kids’ lunch regardless of the transmission method or the money, to negative comments made around technology used. This is ground breaking as the office water cooler. it effectively “future proofs” the statute. From The strong have a prosecution perspective, always victimized the the offences of transmitting weak. The advancement false information, indecent “What may seem like a of technology and the remarks or harassing exponential growth messages are now hybrid simple nuisance in the of social media have offences, which gives the provided perpetrators with prosecutor the option beginning can escalate unprecedented access to to proceed by way of over time.” potential victims while indictment. This increases remaining behind a veil of maximum sentences to anonymity. Playground imprisonment for two years. and workplace bullies While this may not seem like are now online where they have access to much on the surface, it is a huge step forward countless targets. Law enforcement must and will equip law enforcement and the expand their investigative toolkits to locate, judicial system to better respond to offences charge and assist in prosecuting them. of this nature. The textbook case study for online We can’t do any of this without you. criminal harassment is Amanda Todd. What may seem like a simple nuisance in the Amanda was a teenaged girl from Coquitlam, beginning can escalate over time to what in B.C. After a sustained period of online the eyes of the law is a criminal offence. It is harassment, she succumbed and took widely accepted in criminal profiling circles her own life on Oct. 10, 2012. After an that criminal harassment can be a precursor exhaustive investigation that took over two to far more serious and even violent offences. years and spanned continents, Aydin Coban Offenders may escalate from harassment of the Netherlands was charged with child to breaking and entering, to assault and pornography and extortion. potentially to even homicide. There are This case garnered national and several case studies available on offenders international attention and forced the like Paul Bernardo, Ted Bundy and Russell Canadian judicial system to take a look Williams that support this position. This at the adequacy of legislation that was raises the importance of victims and witnesses currently on the books. In March of coming forward in a timely manner and 2015 Bill C-13 came into effect. It has reporting incidences to law enforcement. been dubbed The Protecting Canadians Armed with stronger investigative from Online Crime Act. The elements powers, enforceable criminal code statutes, of this act are extensive and far-reaching. and the involvement and cooperation of the While the details can’t be covered in this public, we can make great strides in keeping article because of their scope, it should be the peace and building stronger and safer noted that there are several updates to the communities. sections for mischief in relation to computer data, the non-consensual distribution of Kenrick Bagnall is a Detective Constable with the intimate images and of course cyber-bullying. Toronto Police Service Computer Cybercrime Unit (C3) Bill C-13 updates previsions by removing @KenrickBagnall.
September/October 2016 • www.canadiansecuritymag.com
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8 MUNICIPAL MATTERS By Mel Gedruj
COMPLETING THE PLAN
O It’s time to make some crucial operational decisions and take stock of shared wisdom
nce we have determined the current consequence of required non-backward SSL (Site Security Level) and have compatible technology upgrades. Nowadays, decided on a desired SSL, we need to we have a vast array of systems offerings by plan for the bridging of the gaps. very good companies at the cutting edge of We have to realize that in a given technology. But the key is to drive the search municipality, there will be a number of sites to for compatibility from an end user perspective. deal with, therefore the prioritization that was A practical example would be: why should predicated upon the Mission Criticality (MC) we go for the latest video analytics capability and Security Situational when we have not even Awareness (SSA) is decided whether to monitor paramount. 24x7, how to handle “The key is to drive the Another aspect to recordings and who would search for compatibility be clearly defined and be in charge? structured to deliver this It would be wise to do from an end user security management research and benchmark (SM) layer, is the number with other municipalities perspective.” of people and their and, through shared lessons qualifications involved learned, derive a reasonable in the SM process. Also assumption as to what of note would be the choice of in-sourcing would be appropriate for us. That would all or co-sourcing. In-sourcing would entail include which platform to acquire and what developing all resources in-house whereas cointegration to achieve. sourcing may mean keeping the management If we opt for building a monitoring station functions in house and outsourcing we may decide to certify it or not. There operational needs such as uniformed security are arguments for and against. If it is ULC and mobile patrols. certified for burglar alarm it would have to The first order of business would be on comply with all the requirement of the ULC the operational side as it does not require standard. If fire monitoring is considered much capital. There would be of course the then the potential resulting liability should be need for an Incident Management System assessed prior to proceeding. which could be paid for by more than one Now a word on actual deployment of our division as it could be used by SM, legal and physical security: based on the priority we risk management. Developing policies and should formulate a multiyear program and procedures would provide an operational submit it for funding purposes with all the structure. They should be written and business case documentation. updated every year. Storing them in document If the security section is already in place management system is advisable. That would then there should already be an agreed upon maintain the versioning integrity format to obtain funding for capital and when updates occur. operations. If that is not the case, there would When it comes to security systems, be a way to either build it through larger there needs to be an assessment of two capital projects affecting the selected sites issues: the real needs of the organization or create a formula that would be approved based on the given SM set up and the by senior management and council. The long-term cost of ownership. Fully procurement process should comply with proprietary systems may be perfectly the policies of the given municipality. If a suited for certain applications for prequalification process is allowed, it should which they may have been designed be explored. but could, in the case of an enterprise application, accrue not only acquisition Mel Gedruj, OAA, CSPM is the president of V2PM Inc., costs but also ones that may be the specialized in municipal security management planning.
September/October 2016 • www.canadiansecuritymag.com
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ASIS UPDATE 11
Young professionals leading the way
T
up communication channels to deliver he mission of the ASIS Young the message, the offerings, and to also Professionals initiative is to draw from the local YPs, their stories, educate and develop young careerists by experiences, and input on how they see providing a forum to engage and learn the future of our industry in Canada. from security thought leaders. As of January 2016, two Formally becoming a Canadian ASIS Chapters council at ASIS International are currently led by Young in 2015, the Young Professionals. Scott Young Professionals movement is (Vancouver), and Jason Caissie alive and well in Canada, led (Toronto) were elected as by Guillaume Banville, as a Chapter Chairs. The remainder Young Professionals Council of Toronto’s Executive member and Regional Young Committee are also occupied Professionals Liaison for Michael Brzozowski, by YPs (Michael Brzozowski – Canada. ASIS International Vice Chair; Vivian Chiu/Kristina Under Guillaume’s leadership, Dudumas – Treasurer, Joey Bourgoin Young Professionals Liaisons across – Secretary). These appointments Canada have developed a forum to have underline the value, knowledge, drive, their collective voices heard as a group and enthusiasm that Young Professionals to support and promote each other. This bring to the Canadian security industry. hub-and-spoke engagement model opens
Across the country, Young Professionals are hosting networking events, being heard at chapter meetings, and supporting our industry’s growth. The security industry is on a path of maturation. As more and more individuals choose security as a first career path, the YP initiative enables the future leaders to share information, develop relationships, celebrate each other’s achievements by stimulating, and guiding the YPs that follow in our footsteps. There’s no doubt about it, the security industry is in good hands. I encourage all YPs to get involved, by contacting your local chapter Young Professionals Liaison, or speak with your chapter chair. Michael Brzozowski is the vice-chair of the Toronto chapter of ASIS International.
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2016-07-15 1:36 PM
PALADIN RECOGNIZES ITS EXTRAORDINARY PEOPLE CHRISTINE COOK | Security Officer JOEL MARIN | Security Supervisor
Extraordinary Moment
T
his past spring, on a sunny day in downtown Toronto, Paladin’s College Park Security Team received information of an emergency incident. Someone had been discovered seriously injured in the outdoor courtyard. Supervisor Joel Marin and Security Officer Christine Cook rushed to the courtyard and discovered a woman in acute medical distress. Officers Tristin Mills and Joseph Jin responded with an emergency trauma kit and immediately contacted Emergency Medical Services. Marin worked to keep her conscious as she struggled with extreme blood loss, while Mills assisted in administering first aid and Officer Jin secured the area. When EMS arrived on scene, they took over and continued to administer medical attention while rushing her to the hospital. Fortunately, the woman has since made a full recovery but without the quick reaction and support of the Paladin team, the incident would likely have ended in tragedy.
JOSEPH JIN | Security Officer TRISTIN MILLS | Security Officer
of hours into training each of its Officers to ensure that they can react to any situation. In doing so, Paladin sees extraordinary individuals like the security team at College Park take ownership of their site and provide the best quality service for the client. Paladin is committed to building long-term partnerships with its clients. Read More: paladinsecurity.com/extraordinary
What the Site Manager Said "Every day the Paladin Security Team interacts with countless individuals requiring varying levels of assistance. This incident was an extreme example and a reminder that the unexpected can happen at a moment’s notice and Paladin must be prepared to act accordingly.” – Braeden Cockburn, Site Manager at College Park
When asked about the intense incident, Site Supervisor Joel Marin shared, “I am extremely fortunate to work alongside such well-trained security professionals. Paladin invests in us, and when we are faced with challenging situations, that investment pays off. I am beyond confident in my team. It’s what the Paladin difference stands for.” The Security Officers’ teamwork, training, and trust in each other enabled them to calmly and professionally manage an emergency medical situation. The company invests hundreds
In photo (left to right): Security Officers Tristin Mills & Joseph Jin, Site Supervisor Joel Marin and Site Manager Lead Braeden Cockburn.
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EXTRAORDINARY MOMENT Saving the life of a Woman
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14 RISK PERSPECTIVE By Tim McCreight
HOUSING ASSESSMENT
W Moving into a new home is a good way to measure reality against expectations
e recently relocated to the West controls and processes that I’ve used in past Coast for work, to enjoy the lives, but now need to adjust for a new group lifestyle living by the ocean brings, of clients. and focus on new challenges for my employer. Part of this internal review is becoming We heard lots of concerns from family, familiar with the context of risk facing though, on the risks we’d face. The price of organizations, and becoming more aware housing would put home ownership beyond of how the organization operates, its our reach, and the cost of business ethics, and the living would be so high that drivers motivating the it’d be impractical to live at organization. You cannot “Security professionals our current lifestyle. do this from an armchair, Before we moved, nor can you simply rely sometimes bring ‘risk we did our own “familyon news and the media to baggage’ with them.” based” risk assessment. provide this context. You We reviewed the cost of have to “move” into that groceries, gas, and car environment, albeit for a insurance. We looked at affordable options short time, to truly understand the business for housing, and how easy it would be to get your client (or organization) operates within. around our newly chosen home on public This brings me back to the warnings we transit. received from some of our family and friends In my career, I’ve had to do a similar about our pending move. We were told we’d exercise as I moved from one project to hate the weather, it would rain all the time, another, and from one organization to and we’d never see sunshine. another. The risks I thought I would face Well, we’ve had a chance to “live in the during a project may or may not have context” of our new environment and have materialized, but that didn’t mean I should reduced our exposure to these perceived automatically bring the perception of those risks. We’ve assessed our standard of living, risks to my next assignment. and we can state it is about the same as we In many ways, working on a variety of are used to. projects, initiatives, programs and careers The weather has about the same offers security professionals the opportunity amount of rain as where we came from, to broaden our risk horizons. and we’re looking forward to a winter that New projects and initiatives bring won’t include -40° Celsius and centimetres new types of risks, ones we may not have of snow. And we’re still able to eat some considered in previous engagements. One lovely, locally farmed vegetables and fruits of the appeals of our industry is the chance while enjoying some amazing regional wine to move vertically within our current as well. organization as well as horizontally either Security professionals sometimes bring within our company, or in completely “risk baggage” with them to their next different industry segments. assignment or organization. We can’t always Risk management, and the principles leave these preconceived notions behind, of assessing risks to our organizations, but we must make sure to temper our must remain a constant in our profession. perceptions of risk at our new assignment I find myself constantly revisiting the based on sound risk management principles. ISO 31000 principles and guidelines now We can’t go wrong if we go back to read the that I’m consulting again, and find new books on our information security bookshelf interpretations of this valuable document every now and then. on a regular basis. I’ve immersed myself (once again) in the books on my information Tim McCreight is director, advisory services at Above security bookshelf, focusing on relevant Security (www.abovesecurity.com).
September/October • www.canadiansecuritymag.com
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16 SECURITY DIRECTOR OF THE YEAR
2016
SECURITY DIRECTOR OF THE YEAR
CREATING THE CONVERSATION Patricia Patton is named as 2016 Security Director of the Year for her accomplished security career and instrumental role in making a game-changing sexual violence awareness program a success
T By Neil Sutton
here are many images and videos on the Man Up Against Violence website that would give almost anyone pause for thought. Men crying, men talking about temptations to hit women, men talking about how violence against women is a male issue, men talking about how they need to “man up” and take a leadership role in diminishing the terrible toll of domestic violence. These are not easy conversations to have. The Man Up Against Violence program started about three years ago
in the University of Regina’s Kinesiology department with Roz Kelsey, a faculty instructor. According to Kesley, it grew from a desire to break apart the hypermasculinity paradigm associated with sport — an issue that was raised at that time by visiting campus speaker Jackson Katz, an expert on gender and violence issues. “This is ripe for discussion,” says Kesley. “Let’s make something bigger. We’re not having these discussions on our campus.” From that impetus, the Man Up program was born and students and athletes were drawn to its potential and
September/October 2016 • www.canadiansecuritymag.com
message. An early ally Kelsey sought was Patricia Patton, the university’s director of security and operations. A partnership was formed and Man Up took off.
Security Director of the Year Patton is this year’s recipient of Canadian Security magazine’s Security Director of the Year award, sponsored by Anixter Canada. Patton was selected by Canadian Security’s editorial advisory board for a variety of reasons: Her role in championing the Man Up Against Violence program as well as a long list of other accomplishments in a security career that has spanned 30 years. Another
Photos: Trevor Hopkin
17
Pat Patton and Roz Kelsey (right) are the driving forces behind the MUAV program
factor that weighed heavily in the judges’ decision is that Patton’s award nomination was submitted on behalf of the university’s entire executive team.
Building a career Patton has spent 20 years working in the University of Regina’s security department, first as a manager, then as a director, then as a director of both security and operations. During her time there, she has taken on increasing levels of responsibility — in many ways reflecting the changes that have come to professional security more broadly across the industry.
When Patton first took on her security role in Regina (she had 10 prior years of security experience at the University of Saskatchewan), she inherited a relationship with a contract security provider that was essentially looking after parking and after-dark duties. One the first major changes Patton implemented was to “bring them into the daylight,” she says. “We wanted people to see them; we wanted people to be more involved in the community.” Patton was soon able to hire her own staff, augmenting then ultimately replacing contract security by building a team of 16 security officers (four teams of four). “We’ve been very successful, I think, in trying to demonstrate a need on campus. All universities right now are struggling with funding. This, to me, shows the support the university has for campus security,” she says. A more recent hire for the security department was a personal safety coordinator — a position created in coordination with the university’s policy on sexual assault and violence. Patton took on an additional portfolio in 2012, managing the university’s custodial services and labour crew — 78 staff in addition to
the 18 dedicated security personnel she currently oversees (16 officers, safety coordinator and a manager of security operations). She also works closely with the university’s IT department, emergency preparedness coordinator and web staff in a variety of capacities, such as emergency alerting and mass communication services. “The university has got quite good at being able to deal with various things,” says Patton. “That’s a co-operative effort — that’s a lot of people getting together and doing their part. The University of Regina is really good at that — people chipping in and doing what they need to do. It’s that co-ordination piece, and I think that’s where I’m able to provide them that little bit of extra expertise in my role.” It’s this level of commitment and ability to expand the traditional security role that drew Kelsey to Patton and helped cement the partnership that has encouraged the Man Up Against Violence program to grow. What started as an exploration of hypermasculinity in sport and its insidious impact on gender roles became more of a conversation about sexual violence prevention and safety on campus. @SecurityEd • September/October 2016
18 SECURITY DIRECTOR OF THE YEAR Teaming up with security was a natural fit. Patton joined the Man Up Against Violence advisory board as vice-chair, operations, and has been instrumental in its success, says Kelsey. “It was the two of us working side by side to get this thing rolling. Me from an academic perspective and Pat from the security perspective. It meshes really well. We’re able to see a couple of different sides of it. She gets the logistics and the impact of this,” she says. “The big thing about Pat is her uncanny, incredible ability to create relationships that are meaningful and that produce incredible results.” Patton adds, “Universities are always looking for different ways of doing things, and as we are an academic institution, the whole idea of teaming up with our academic colleagues is something that the university is very supportive of. We’ve worked hard to keep our administrative aware and involved in what we do.” What struck a chord with Patton was the MUAV program’s emphasis on prevention and the root causes of gender-based and sexual violence. “I saw this as a really grassroots base for us to build some prevention opportunities,” says Patton. “I personally felt very strongly about how we could do things, but as we started to evolve, it became more clear that this could fit into making our campus safe. The issue of sexual violence on campus has really exploded in the last few years. So trying to find a way we could deal with this and not just put some Band-Aids on the problem seemed to be something we really wanted to focus on.”
Sharing the message The program is now in its third year. The university has trademarked the name and recently supported an $85,000 grant which will help MUAV to continue to develop. Patton and Kelsey were able to present opportunities offered by MUAV at the most recent conference held by the International Association of Campus
Photo: Trevor Hopkin
Growth potential
Patton has build a security team that plays an active daily role in campus life
Law Enforcement Administrators (IACLEA). Patton also serves as Canadian regional director for the organization’s board of directors and has volunteered for the group for more than a decade. The conference, held this past June in Phoenix, Ariz., drew 375 representatives from post-secondary institutions across North America. The Man Up session was “well attended and very well received,” says Randy Burba, IACLEA president and chief of California-based Chapman University’s department of public safety. “Sexual violence on campus is a huge issue in the States. I’m sure Canada’s no different,” says Burba. “In the United States, we’ve got studies that basically say one in four college women will be exposed to some form of sexual assault. In my particular state [of California] they passed affirmative consent legislation. It’s ‘yes means yes’ rather than ‘no means no.’ It’s absolutely timely and appropriate to find new and innovative ways and new programs to try to educate and reach students and try to drop those numbers.”
Next steps What started as a school project evolved into a theme week on the University of Regina campus with student-organized events and an awareness campaign. The
September/October 2016 • www.canadiansecuritymag.com
next step for MUAV will be to spread its message even further and the new funding will definitely be a boon to its development, says Patton. Its core message will remain the same, however: encouraging men to take an active role in violence prevention. “We want the young men to be able to speak out,” she says. “It’s a different message when a young man speaks out versus a young woman.” Violence against women isn’t a comfortable topic in the best of circumstances. The way Patton handles and presents MUAV has been a major contributor to its growth and success, says Kelsey. “In order to go outside of your comfort zone and feel as though you can be open to these discussions, I think that there has to be trust. I think Pat is very, very good at building a sense of trust,” she says. “Her mandate is she wants to make sure she has a safe campus for everyone.” For Patton, MUAV has, in some ways, made the violence prevention conversation easier. “I think people are talking about it more openly,” she says, which also provides a safer environment for victims to come forward and share their stories. “It’s becoming a little bit more clear that they will be supported and they will be helped.”
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20 CYBER SECURITY
Ransomware on the rise
No one is immune to this insidious and lucrative brand of cyber threat, and targets are becoming more widespread By Treena Hein
R
ansomware is just as it sounds — its name reflecting its two aspects. The “ware” part refers to malware, a malicious program planted on victim computer systems by an unknown party to lock or encrypt files. These files are kept “ransom” and to receive the “key” to unlock or decrypt them, victims must pay a fee. While there is no guarantee, the key usually works. It behooves attackers to follow through so that they keep getting paid. The malware is usually delivered within a spam email that could contain a fake attachment, website link or video file. No particular file type is necessarily targeted, but it’s usually photos, videos, spreadsheets, databases, text documents and presentations — files that are the most valuable to an individual or a business. The use of ransomware, as you might have guessed from the number of news stories about it recently, is on the rise in Canada and beyond. Intel Security’s McAfee Labs lists it as “a major and rapidly growing threat in 2016.” The firm’s 2016 Threats
September/October 2016 • www.canadiansecuritymag.com
Predictions report states that just over two million new samples of ransomware were detected in the first half of 2015 alone. Ransomware attacks are increasing for two simple reasons. The payouts are big (McAfee puts an estimate of criminal takings from this exploitive practice at anywhere from $10 million to $50 million every month) and it’s a low-effort/highreturn undertaking. Indeed, Cisco Systems recently described ransomware as “the most profitable malware type in history.”
The numbers With a research partner, computer security firm Malwarebytes recently released its own report. “State of Ransomware 2016” is based on an survey of 540 organizations in the U.S., U.K., Canada and Germany. It found 35 per cent of the Canadian organizations surveyed had been the victim of a ransomware attack and more than 43 per cent lost revenue because of it. A quarter had business operations halted and 11 per cent claimed that lives were at risk because of an attack — the highest percentage among the four geographic areas surveyed. Canadian organizations were the most likely to pay the ransom (75 per
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22 CYBER SECURITY cent, with the survey average at nearly 40 per cent) and among surface and time to detect compromise” leading to broad impact those that didn’t pay, 82 per cent lost files. The ransom in the events. “They have good backups and patching programs,” majority of Canadian attacks ranged from $1,000 to $50,000. explains Brvenik. “They have good incident response and The study also notes that 51 per cent of Canadian detection programs. They have the ability to protect and organizations surveyed felt fairly confident in their ability to respond where their users exist when an incident occurs. The stop ransomware, but the authors believe Canadians “have a best protection against a ransomware attack is good network false sense of security.” hygiene and operational excellence.” Malware programs are evolving to Cisco believes that taking just a few include novel attack methods, the use of simple yet significant steps can greatly “The best protection encryption to mask activity, and the capacity enhance the security of a company’s computer to both spread by themselves and rapidly systems, and that taking a broad architectural against a ransomware switch tactics. Programs are also being approach to security is best, compared to only developed that can go completely unnoticed deploying niche products. attack is good network (or unnoticed for much longer) by limiting Among many other actions, Cisco advises hygiene.” CPU usage and resisting command-andcompanies to “protect your users everywhere — Jason Brvenik, control actions. they are and wherever they work, not just the Cisco Systems Of course, the longer the ransomware systems they interact with and when they are goes undetected, the more damage it can on the corporate network. Back up critical do — and the higher the chances are that the data, and routinely test their effectiveness attackers will receive their ransom payment. while confirming that back-ups are not Cisco found that “on average, organizations take up to 200 days susceptible to compromise.” to identify new threats.” If you contract out your backup services, you should sit Whether a ransom is paid is somewhat dependent on the down with that provider to discuss security, advises Michael extent of the attack. In March, a ransomware attack on an Benadiba, president of MBC Managed IT Services based in Ottawa Hospital made Canadian news headlines, but with only Richmond Hill, Ont. four computers affected, decision-makers chose to wipe the hard Backups aside, Benadiba believes staff training to be the drives and not pay the demanded amount. other major key to mitigating damage from ransomware The month before however, when a large medical centre in attacks. “Staff need to have the skills and wherewithal to spot Los Angeles was hit hard by a ransomware attack that seriously a suspicious email or website,” he notes. Benadiba explains impaired its ability to function, those in charge paid US$17,000 that in their malicious emails, ransomware companies (he (in Bitcoins, digital currency that’s much harder to trace than calls them companies because they are large organizations a normal financial transaction). In early June, the University of with multimillion dollar budgets) can use identity theft, and Calgary admitted to paying $20,000 to the perpetrators of a impersonation of domain names and corporate logos to make ransomware attack on the school’s email server, about a week people feel safe about taking a potentially catastrophic action. after the attack took place. In both cases, paying the ransom led He says each staff member “should be regularly tested to see to the lost files being returned. how good they are at fending off an attack (sending your staff Organizations in critical industries such as health care are fake emails that look like ransomware, and seeing who clicks).” a natural target and have experienced a significant uptick in ransomware attacks in the first part of this year. Cisco notes, Future outlook however, that the issue is widespread. According to its midyear There are more ransomware attacks occurring than what we report, “all vertical markets and global regions are being targeted. hear about on the news, suggests Malwarebytes analyst Jérôme Clubs and organizations, charities and non-governmental Segura, because it’s bad for a company’s image to admit it’s been organization (NGOs), and electronics businesses have all successfully attacked. “The business model of ransomware is experienced an increase in attacks in the first half of 2016.” really suited to this, and with the transactions able to be handled privately in Bitcoins, it doesn’t help,” he says. “I think victims should come forward to the media because it helps others take Problems and solutions the problem more seriously. Disclosure is the right thing to do, The factors allowing ransomware attacks to be successful are and in some cases public disclosure is legally required.” simple to list but complex to address. Authors of the Cisco If, Segura notes, three-quarters of Canadian companies report list fragile infrastructure, poor network hygiene and slow facing attacks are paying ransoms, that means they had no plan, detection rates as the general overarching problems. no backup files, no other choice than to comply. “Don’t be one Jason Brvenik, principal engineer for Business Security of those companies,” he says. at Cisco, says those companies that successfully fend off ransomware attacks “have achieved organizational excellence in operations,” and in doing so, “have reduced the attackable Treena Hein is a freelance journalist based in Pembroke, Ont. September/October 2016 • www.canadiansecuritymag.com
24 EXPERT ADVICE
MORE THAN GAMES Ryan Wilson is the Chief Technology Officer, Security at Scalar (www.scalar.ca).
E
vents that draw the eyes of the world have always included a large security presence, and the Rio Olympics were no different. But while the build up to Rio this year saw much discussion about the Zika virus and physical security, the reality is one of the biggest threats to the Games was digital adversaries. Like Rio, the organizers of the 2015 Pan Am and Parapan Am Games in Toronto realized that some of the biggest security threats
during the Games related to their IT infrastructure. They prepared for this by developing a state-of-the-art Security Operations Centre to detect external and internal threats, and put preventative measures in place to reduce risks. The solution focused on five key areas, each applicable to any large-scale event: 1. Intrusion detection and prevention measures (including zero-day controls) to constantly monitor the complete IT environment, blocking potential threats. 2. Development of security policies and standards ensuring all systems and processes were compliant with the highest of information security standards. 3. Regular vulnerability management security scans against the system’s infrastructure to proactively identify
any security issues, reducing the risk of potential threats. 4. Logging and monitoring of security events to provide insight into what was occurring within the environment, allowing issues to be raised and acted on immediately. 5. Web application penetration testing as web portals went live, ensuring security from external threats and removing potential vulnerabilities. So, was it worth it? The result of these efforts was the management of up to 750 security alerts each day, and the mitigation of nearly 100 different threats targeting the IT infrastructure of the Games. The games in Rio closed without reports of large-scale IT security issues, which is a testament to those working behind the scenes to ensure all systems run smoothly.
WHY YOU SHOULD ATTEND: • Advanced training and risk mitigation in patient watch programs • Working effectively with clinicians to reduce the threat of violence • Security as ambassador: promoting positive interactions in health care
Register online at focusonseries.ca Brought to you by
September/October 2016 • www.canadiansecuritymag.com
FOCUSON
Health Care Security December 7, 2016 Richmond Hill, ON
By Derek Knights
BOOK REVIEW 25
MASTERING THE FOUR BRAINS The Whole Brain Business Book (second edition) By Ned Herrmann and Ann Herrmann-Nehdi McGraw Hill Education ISBN 9780071843829
N
ed Herrmann has co-author credit on “The Whole Brain Business Book, Second Edition: Unlocking the Power of Whole Brain Thinking in Organizations, Teams, and Individuals.” That’s not surprising, since he wrote the first edition in 1996. He died in 1999, so the other co-author, his daughter Ann (Herrmann-Nehdi), probably did most of the work here. And I expect she’s qualified, because she’s the CEO of his company, Herrmann Solutions. After the requisite intros and forewords, this fascinating book starts with Ned Hermann explaining how it all began, when he was head of management education at GE in the ‘70s. His research led him to develop the Hermann Brain Dominance Instrument. I know what you’re thinking — GE developing a Brain Dominance Instrument is the plot for a sci-fi movie. But it’s actually a means to help individuals determine their brain’s dominant features. In other words, how they think, and how others do. We’ve all heard of the right-brain/left-brain stuff of common legend, but Herrmann developed it further. He determined that the brain has four “quadrants” of which one — maybe two — are dominant. The four quadrants equate roughly to 1) Analyze, 2) Organize, 3) Strategize, 4) Personalize, or 1) Logical and studious, 2) Administrative and sequential, 3) Visionary and entrepreneurial, and 4) Empathetic and humanitarian. Perhaps now you can even start to see which one of these traits is your dominant one, or your boss’, or your employees’. And this is where Herrmann’s work and this book prove invaluable. Once you understand how you think, and then how your partner, counterpart, or opponent thinks, communication takes on a whole new dynamic. For example, if you’re the structured, organized, procedural type (quadrant 2) and you’re trying to explain some complex process to a quadrant 4 (the people-person with feelings) well, that communication will have challenges. So, you try to explain it in even more concrete and structured terms and that hippie just stays thick-as-a-brick. But when you learn how to recognize these different brain-types, you can become a master communicator — and remember, the more people comprehend what you say, the smarter they think you are. To be a good leader or a good manager, speak to your team members in the way they best understand. To be a good security professional,
speak to your clients the way they do. This is just one example the reader can glean from the book, which comprises five parts with 26 chapters. Chapter 1 more or less explains the rest of the book, which you don’t have to read in order. In fact, the authors explain where to jump to for the topics you’re most interested in: “To learn how a person’s thinking patterns make him or her a better ‘thinking fit’ for particular positions, refer to Chapters 4, 6, and 10. Read Chapter 3 for insight on how you can work smarter and align your work and competencies.” This makes the book useful! The version I read was the Kindle e-book. There are many charts and figures, and those just don’t work well in that format, so not only do I recommend you buy the book, I recommend you buy a physical paper one. It’s easier to share in an office environment, too, which is where it should be — in every office. Derek Knights, CPP, CISSP, CFE CIPP/C, PCI, is the senior manager, strategic initiatives, global security and investigations, at the TD Bank Group (www.tdbank.com).
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26 PRODUCT FOCUS FIRE AND LIFE SAFETY Messaging solution
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Status Solutions The SARA eMessenger mobile solution features integrated alarm monitoring, alerting/mass notification and reporting, which can trigger the appropriate alerts through simple text messages to designated people, including first responders, employees, hospital workers and more. The SARA eMessenger provides: Mobile dashboards for receiving and initiating real-time, colour-coded alerts; approximate location data so an alarm source can be found more quickly; two-way talk to enhance response to a fixed or mobile duress alert by calling the person who triggered the device; and customizable, embedded controls, such as contacts and help, to generate and/or escalate alerts. www.statussolutions.com
Para Systems The Minuteman Entrepid Series of uninterruptible power supplies (UPSs) offers power protection designed to protect valuable equipment such as desktop computers, file servers, network devices, security systems, voice communications equipment, and home entertainment systems. The Entrepid Series utilizes Automatic Voltage Regulation (AVR) technology to protect connected equipment from power brownouts and over-voltages, while also incorporating surge and spike protection. The product line includes four models ranging in capacity from 500VA to1500VA. The LCD display on the Entrepid Series enables users to monitor all aspects of the UPS and utility power at a glance. www.minutemanups.com
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Xtralis The VESDA-E VEA series of detectors combine early warning smoke detection with pinpoint addressability and a variety of annunciation options. They use patented air sampling points and multi-channel microbore air-sampling with enhanced or standard alarm sensitivity setting for the sampling points. As a multi-channel addressable system, the VEA detector is able to divide a protected space into sampling locations, enabling the localization of a fire for faster incident response. The detectors are suitable for areas where pinpoint location of fire events is essential. www.xtralis.com
STI STI Protective Cabinets with air conditioning (STI-7550AC or STI-7560AC) allows sensitive electronic equipment to be located in high temperature areas of a building. The AC unit permits devices to be installed in areas suffering from damaging high temperatures, dirty locations or experience high humidity, while also protecting against vandalism. The STI enclosures eliminate the expense of air conditioning an entire warehouse or constructing a climate controlled room for switches, routers, DVRs, control panels, etc. Cabinets are self-contained and allow for optimal central location of the protected equipment. www.sti-usa.com
Central alarm management application Tyco Security Products The CEM Systems AC2000 Security Hub is an alarm management application for centrally managing events within the AC2000 access control system and its integrated sub-system including video, fire, intruder and building management systems. AC2000 Security Hub offers a single, central interface for all command and control functions. Users have a seamless video integration interface (Video Micro-Viewer) which enables them to view live and pre-recorded video footage for specific events. They can also configure applications, run reports, and view alarms and transactions with associated video, all within one software interface. www.cemsys.com
Dual path communicator Elk Products The C1M1 Dual Path Communicator reduces transmission time of emergency messages. It does not require dial capture or data bus decoding which leads to delays with other communicators. In addition, there is no cloud server to compromise or delay the communications. C1M1 provides full data communications to Central Monitoring Stations over IP and cellular pathways. Transmissions are automatically directed over the best pathway for quickest communications. Periodic tests are sent over both pathways to ensure reliable communications. www.elkproducts.com
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