new wage rules for manitoba guards
ASIS toronto chapter celebrates milestone
top flight security operations at the GTAA
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page 10
page 16
Canadian
July/August 2014
The publication for professional security management
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CONTENTS 3
Canadian Volume 36 Number 4
The publication for professional security management
Columns
Window on the world
A new operations centre gives the Greater Toronto Airports Authority a clear picture of its security status
12 cctv & the law Don’t litigate, mediate! 13 executive summary Practicing mindful leadership
Departments
Photo: Hossana Ashagrie
14 RISK Perspective Future proofing
By Linda Johnson
16
4 editor’s notebook Raising the bar
Security on a silver platter
6 trending
At the Trump, Four Seasons and Shangri-La hotels in Toronto, it’s a balancing act to run a tight operation in a relaxed, luxury atmosphere
26 product focus CCTV 28 Book review Fighting words 30 world watch Security goals for the World Cup; VMS greases the wheels for Louisiana oil
Photo: sandra strangemore
10 ASIS update A quarter century of leadership
By Neil Sutton
20 visit www.CanadianSecuritymag.com Security leaders will be dropping by our studio in 2014, so be sure to check out the video section of our website for new content. 2014 Guide to the Security Industry
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@SecurityEd • July/August 2014
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Canadian
4 editor’s notebook By Neil Sutton
Raising the bar A pay increase for Manitoba guards helps to address more than just money issues
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n the last issue of Canadian Security, there was discussion among guard companies as to the impact of a minimum wage increase in Ontario. It’s now only a few months later, and that focus has shifted to Manitoba and its plan to set guard remuneration above minimum wage. The new minimum for guards come October will be $10.95, 25 cents over the provincial minimum, (which will rise to $10.70 from $10.45 an hour). But that’s just the beginning (see the full story on p.8). Using a phased approach, that 25 cents will increase to $2.25 by October 2017. “Steps taken by To say this is a big deal for guards and guarding companies operating in Manitoba is an Manitoba should understatement. We may see a thinning out of the number of companies operating in the province as also provide a boost some decide they can no longer afford or are not to professionalism in able to operate at an increased pay scale. And, as pointed out by members of the guarding roundtable the industry.” in our last issue, as guards get paid more, there may be a ripple effect on supervisors and more senior employees within guarding operations, effectively increasing payroll across the board. What this change does is put guards in a new bracket. When I interviewed Dick Scott, Paladin’s director of operations for Manitoba, he mentioned that the new wage level helps distinguish entry-level guards jobs from service industry work. It makes sense that an extra $2.25 an hour is an incentive to consider guarding over serving coffee. Some might argue that the new wage rules are a form of union appeasement, but there’s more than politicking at stake here. I’ve heard anecdotally from people working in security that in some cases guards make little more than custodial workers, yet their range of responsibilities is greater and the potential for danger in the workplace is much higher. In a news release issued by the Manitoba government, it was pointed out that security guards are six times more likely than average to require time off work due to workplace violence. Steps taken by Manitoba should also provide a boost to professionalism in the industry. More money means more people will be drawn to security, increasing the number of skilled applicants. The government has also stipulated a mandatory review of the guard training manual every five years, helping to maintain standards over time. It’s a coincidence that we’re publishing this news in the same issue as two other stories on guards receiving commendations for outstanding achievements — the Manitoba news broke long after those awards were handed out — but it’s timely nonetheless. Awards are certainly an important and appreciated part of the guard industry and a great way to spotlight the achievements of people who have demonstrated selflessness, bravery and diligence. But what Manitoba has done is essentially rubber-stamped the notion that guards should be paid more for their work and officially recognized that what they do isn’t easy.
The publication for professional security management
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Art Director Graham Jeffrey gjeffrey@annexweb.com
Editorial and Sales Office 222 Edward Street, Aurora, Ontario L4G 1W6 (905) 727-0077 • Fax (905) 727-0017 Web Site: www.canadiansecuritymag.com Canadian Security is the key publication for professional security management in Canada, providing balanced editorial on issues relevant to end users across all industry sectors. Editorial content may, at times, be viewed as controversial but at all times serves to inform and educate readers on topics relevant to their individual and collective growth and interests. Canadian Security is published six times per year by Annex Publishing & Printing Inc. Subscriber Services: Lisa Thomson lthomson@annexweb.com P.O. Box 530, Simcoe ON N3Y 4N5 Tel: 866-790-6070 ext (201) Fax: 877-624-1940 I.S.S.N. 0709-3403 Printed in Canada Canada Post: Customer #6597297, Agreement #40065710. RETURN UNDELIVERABLE CANADIAN ADDRESS TO CIRCULATION DEPARTMENT P.O. Box 530, Simcoe ON N3Y 4N5 Subscription Rates: Canada: 1 year $40.00 + HST; U.S.A. (payable in US dollars): 1 year $60.00; International (payable in US dollars): 1 year $75.00 The contents of Canadian Security are copyright by ©2014 Annex Publishing & Printing Inc. and may not be reproduced in whole or part without written consent. For information on reprints of any article that appear in this publication, contact The Reprint Outsource at 1-877-394-7350. Annex Publishing & Printing Inc. disclaims any warranty as to the accuracy, completeness or currency of the contents of this publication and disclaims all liability in respect of the results of any action taken or not taken in reliance upon information in this publication.
We acknowledge the financial support of the Government of Canada through the Canada Periodical Fund of the Department of Canadian Heritage.
Editorial Advisory Board Jason Caissie Profile Group
Tracy Ann Kosa Microsoft
Carol Osler TD Bank
Ken Close Trillium Health Partners
Bill McQuade Final Image
Theresa Rowsell Target
Ashley Cooper Paladin Security
Clark Northcott Pelco by Schneider Electric
Tim Saunders G4S
David Hyde Hyde & Assoc.
Malcolm Smeaton Whitehorse Group
@SecurityEd
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July/August 2014 • www.canadiansecuritymag.com
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6 trending Calendar Retail Council of Canada Loss Prevention Conference Sept. 10-11, 2014 Toronto Congress Centre Toronto, Ont. www.rcclpconference.ca
U.S./Canada Border Conference Sept. 16-17, 2014 Cobo Center Detroit, Mich. www.beyond-border.com
Anixter Showcase
Sept. 18, 2014 Mississauga Convention Centre Mississauga, Ont. www.anixter.com/events/ torontoshowcase
Security Canada Atlantic
Sept. 18, 2014 Moncton, N.B. www.securitycanadaexpo.com
Canadian Industrial Emergency Conference & Expo
Sept. 24-25, 2014 Careport Centre Hamilton, Ont. www.canadianindustrialemergency expo.ca
ASIS International Seminar & Exhibits Sept. 29-Oct. 2, 2014 Georgia World Congress Center Atlanta, Ga. www.asisonline.org
Anixter Showcase
Oct. 7, 2014 Calgary Stampede Grounds/BMO Centre Calgary, Alta. www.anixter.com/events/ calgaryshowcase
Canadian Security Focus On Series: Commercial/Property Management Oct. 15, 2014 Sheraton Parkway Richmond Hill, Ont. www.focusonseries.ca
Security Canada Central
Oct. 22-23, 2014 Toronto Congress Centre Toronto, Ont. www.securitycanadaexpo.com
Securitas earns ISO certification
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ecuritas Canada president Dwayne Gulsby initially wanted his company to earn an ISO certification as a marketing tool, but he quickly realized it was more than just a logo than could be put on the side of a van or a building. The Toronto-based guard company recently attained the ISO 9001:2008 certification, a year after it set out to achieve it. Marketing considerations became secondary when Gulsby realized the possibilities offered by the standard. According to the ISO website, 9001:2008 “specifies requirements for a quality management system where Dwayne Gulsby an organization: needs to demonstrate its ability to consistently provide product that meets customer and applicable statutory and regulatory requirements, and aims to enhance customer satisfaction through the effective application of the system . . .” For Gulsby, it is a means to shake things up. “This is hands down the best thing that’s happened to this organization since I have been associated with it,” he says. In preparation for attaining the standard, Securitas closely examined its
business processes and how they affected its customers — everything from training and uniforms for employees to how invoices are processed. “It allowed us to drill down to root causes and implement the corrective action,” says Gulsby. A team of eight was appointed to oversee the project. The group meets monthly to keep tabs on progress and identify potential areas of improvement. “It caused us to dig deep. By going through the process, we turned over the stones,” says James Evans, national quality/health and safety director for Securitas Canada, who was instrumental in the process. The company received the certification in April and must re-certify every year in order to maintain it. Gulsby says it’s too soon to gauge results in a meaningful way just yet, but he anticipates major improvements in company performance. He adds that U.S. Securitas operations are looking to Canada as a model for their own ISO certification and would likely tackle it region by region. “Everyone sees the value, without a doubt,” he says. — Neil Sutton
Recognition for N.B. officer
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t its Annual General Meeting and Conference, held in San Diego, Calif., in May, the International Association for Healthcare Security and Safety (IAHSS) awarded its Medal of Valour to security officer Chris Brewer from Dr. Chris Brewer Everett Chalmers Regional Hospital, part of the Horizon Health Network in Fredericton. Brewer distinguished himself during a bomb threat event at the hospital last
November. He responded to a call from the mental health unit, which indicated that a patient had constructed a device from electrical components and solvents. Brewer was able to convince the patient to follow him down a stairway, away from staff, patients and the public. Police Negotiators, Explosives and Emergency Response Team, who were on the scene, were able to remove the patient and safely dispose of the device.
July/August 2014 • www.canadiansecuritymag.com
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8 trending
New plan increases minimum wages for Manitoba guards
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ecurity guards working in Manitoba will be paid at least 25 cents over minimum wage by October of this year, rising to $2.25 more than the minimum by Oct. 2017. The Security Guard Sector Plan, which includes this new wage standard, was introduced by Manitoba Labour and Immigration Minister Erna Braun on July 7. “I think it’s the right attempt by the regulators to say what we’ve all known for years — that security is a growing market and it’s becoming a trade, a profession,” says Dennis Ellahi, vice-president, Western region, G4S Secure Solutions (Canada). “We’re seeing the real first attempt at making it a trade with a liveable wage. I think the market’s got some maturing to do to understand that.”
Representatives from labour and employers in the industry were consulted as part of a Security Guard Working Group. Helping to reduce the high turnover rates that exist in the guarding sector, as well as improve employee retention, was one of the issues identified by stakeholders. In additional to adjusted minimum wage levels, the plan includes: a review of the mandatory security guard training manual every five years and the introduction of “new resource material” which would help to clarify the responsibilities of clients, workers, employers and contractors, thereby improving the contract bid process and overall worker safety. The Minister also noted that guarding can carry significant risks — workplace injury statistics suggest that
guards are six times more likely than average to require time away from work due violence in the workplace. “Every day, security guards put themselves at risk to help protect public safety and property,” Minister Braun said in a prepared statement. Dick Scott, Paladin Security’s director of operations for Manitoba, was among the industry members who was consulted by government. He says that the wage increase won’t have an impact on Paladin’s operations for several years since the company already pays its guards more than minimum wage. The bigger impact on guarding operations, at least in the short term, could come from periodic reviews and potential improvements in mandatory training courses, as outlined by the provincial government, he says.
INKAS opens for business in Quebec
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oronto-based INKAS Security Services, an armed messenger and armoured courier service company specializing in ATM cash management and CIT deposits, has opened an office in Montreal in order to provide security services in Quebec. “We are proud to expand our operations to Quebec,” says INKAS CEO Margarita Simkin. “We believe that we can bring exceptional security services to the region through our trained staff, organizational depth, security culture and industry experience.” The Montreal office, which opened in July, will offer services, including cash in transit armoured car services, security guards, armed security, bullion storage, coin processing, ATM services Margarita Simkin
INKAS specially armours Mercedes-Benz Sprinter vehicles
and safe rentals. A fleet of unmarked, armoured vehicles, modified by sister company INKAS Armored Vehicle Manufacturing has been relocated to Quebec. According INKAS, its vehicle of
choice is the Mercedes-Benz Sprinter, which has been specially armoured by the company. INKAS says it has also developed a proprietary cash management system, allowing the company to monitor operations remotely, and is in the process of hiring new guards in the province.
July/August 2014 • www.canadiansecuritymag.com
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trending
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Commissionaire receives APSA guard of the year award
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ommissionaires security officer George Sayer has been recognized as Guard of the Year for 2014 by the Association of Professional Security Agencies (APSA). Sayer, who lives in Ottawa, received his award on June 11 in a small ceremony held in Toronto, which was attended by members of the APSA board and several members of Sayer’s family. Sayer has worked for Commissionaires Ottawa for the past eight years, mostly at the reception desk at the head office of the Canada Mortgage and Housing Corporation (CMHC). He describes himself as “dependable, conscientious, organized and efficient,” and prides himself on his memory for names and details — a skill that has served him well in a customer-facing job. Paul Guindon, president of APSA,
assistant for a federal MP, describes Sayer as “very teaching English as a second meticulous and a great language, and providing planner.” support as a health care In addition to front worker. He also has an desk duties at CMHC, education background in Sayer has also been architectural technology. responsible for access In his acceptance control and parking speech, Sayer thanked his control duties, as well Commissionaire George Sayer Commissionaires supervisors as performing security receives the guard of the year award and noted that, at age 64, patrols. Guindon from APSA president Paul Guindon winning the award “is deeply notes that Sayer was satisfying at this stage in my life.” He instrumental in an access control project also extended his gratitude to APSA and that affected CMHC in 2012, requiring the members it represents. “All of them him to register and issue new passes for do important and essential work. Our almost 18,000 CMHC employees — a society is better because of those guards.” feat that was accomplished without a Sayer was also recognized by the single error. Commissionaires Ottawa organization in Prior to becoming a Commissionaire, 2013 when he received its own guard of Sayer was employed in a variety of the year award. professions, including working as an
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10 ASIS UPDATE
By Tristan Bronca
A quarter century of leadership Since 1989, Canada’s largest ASIS chapter has provided a haven for Toronto area security professionals
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his year, ASIS International’s Toronto chapter turned 25 years old. It’s not the first of the Canadian chapters within one of the world’s foremost security organizations to hit the milestone but it is the largest. In fact, with more than 500 members, Toronto’s operation is among the 10 largest in the world and for the last three years running, the chapter’s annual best practices sessions have attracted executives from the global headquarters. The Toronto chapter is arguably an industry leader in promoting these best practices but more importantly, it also provides an example of how Canadian security has changed over the last 25 years. Rick Daniels is a former chair of the ASIS Ottawa chapter and served as a signatory on the original chapter charter petition in Toronto. He explains that 25 years ago, it was a struggle to get business managers to recognize security as a function of their business. “It tended to be ex-policemen who had a cubbyhole of an office in the basement of a building where they managed access control or something,” he says. “Now there are chief security officers and chief information officers at the executive levels in major corporations.” When ASIS came to Canada, it helped facilitate that paradigm shift. The first chapters appeared in Edmonton and Calgary, followed a few years later by the Ottawa chapter, the Canadian Pacific chapter and, in 1989, Toronto. Each was responsible for hosting a number of educational and networking events every year for its membership, leveraging the forward-thinking members who were willing to choose the topics and speak at seminars. “The organization is not only
The ASIS Toronto chapter held a 25th anniversary party in May at the Mysteriously Yours Dinner Theatre in Toronto for current and past members. Participants were treated to dinner as well as a whodunnit-style murder mystery comedy performance. Pictured: (front row, from left) Danny Wengle (playing “Sam Spade”), Christina Duffey (ASIS International, member of Board of Directors), Pat Bishop (past-chair, Toronto chapter), Jason Ball (treasurer, Toronto chapter), Mike Soberal (chair, Toronto chapter), Fred Dawber (25-year member, Toronto chapter), (middle row, from left), Tom Melissis (playing “Al Capone”), Larry Prance (playing “Doc”), (back row, from left) Allan Cooke (playing “Knuckles”), Debbie Collins (playing “Mae West”), Stephanie Folkins (playing “Dorothy”)
the leadership but the lifeblood of ASIS is the membership itself,” Daniels says. “It’s about security professionals helping security professionals.” While this basic fact has remained throughout ASIS Toronto’s 25-year history, the size and composition of the membership has changed dramatically. Pat Bishop was the chapter chair in both Edmonton and Calgary before taking over as chair of the Toronto chapter in 1992 and 1993. He says in those early years, the chapter didn’t really have a “home.” After a stint at one location, the association moved into the Columbus Event Centre in 1992, which became a sort of home base. It gave the organizers a place to hold regular meetings and seminars for the next decade. As a result, the chapter began to take shape, becoming more organized and actively trying to draw in members from the corporate world. As this segment of the membership grew, the chapter differentiated itself from those in western Canada, which, Bishop says, are mostly made up of professionals from guard and retail companies. As the corporations got involved, Bishop says they recognized the value
of ASIS certifications like CPP and PSP. Attitudes about security changed as the organization became more prominent. And because there weren’t other ASIS chapters in the surrounding areas, professionals came in from as far as Windsor, Sarnia and London in the southwest and from Barrie in the north to join Toronto. According to Bishop, at its peak, the membership had swelled to more than 650. Despite the growth, Daniels says that running a chapter today is fundamentally the same as it was in the early phases. “It’s having a core group of volunteers who are interested and selfless enough to give their time and energy and talents to doing something for the industry rather than just themselves.” Mike Soberal, for example, took over as the chair of the Toronto chapter at the beginning of 2014 and served as the treasurer for two years before that. Like other ASIS chair members, executives and volunteers across Canada and in many of the 125 other countries where ASIS is present, he has never been paid for the work he’s done there. Even the executive from global headquarters that came to sit in on the best practices session likely
July/August 2014 • www.canadiansecuritymag.com
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ASIS UPDATE took time away from a corporate job to spend time learning and contributing alongside security professionals from varying backgrounds and disciplines. “You’ll find a more diverse group of members within the Toronto chapter than you will anywhere else,” Soberal says. “Military professionals to law enforcement professionals; VPs to security guards; the person making $12 an hour to the person making $200,000 a year.” Not only that, but Toronto has placed an emphasis on attracting young professionals through a new mentorship program aimed at college students and similarly targeted events. “We got cited for an increase in new membership,” Soberal points out, “so [what we’re doing] seems to be working.” Bill Bradshaw, senior regional vicepresident for Canada, connects regularly with the heads of the 11 chapters across the country to make sure they have the tools and resources they need to deliver
11
their educational programs. “Chapters are of its size. “Other chapters do contact us all connected in that they know what is to use our methods as a template for their happening on a month-to-month basis,” organizations locally,” he says, and the ease he says. of digital communication While each means those ideas spread “It’s about security chapter operates to other chapters more differently, a few readily than they once professionals helping have risen to did. security professionals.” prominence over Today, the the years, setting designations conferred — Rick Daniels an example for the by ASIS remain Canadian security unequalled as an landscape, thanks industry standard to their “dynamic leadership” and and many administrative and executive “innovative programing.” For example, in security positions must have either a PSP 2000, Toronto developed one of the most or a CPP to qualify. successful fundraising models known With more than 2,000 members as the Vision program, which originally across the country, nearly a quarter of began with 12 companies contributing which belong to the Toronto chapter, it $1,000 in fundraising for events. seems likely that ASIS will continue to be the community for those eager to drive Soberal says that today, Toronto still Canadian security forward. holds the distinction of being one of the more emulated chapters in the country if not because of its programs then because Tristan Bronca is a freelance writer based in Toronto.
Securitas Canada earns ISO 9001:2008 certification for management of security services!
www.securitas.ca 1.800.268.0545
Our ISO Certification is based on our service delivery and not back office support. This focuses our quality management efforts squarely on our customers, and anchors our continuous improvement processes to service delivery. Our ISO certification will provide: • Greater focus on customer feedback and customer-centric data • Improved customer satisfaction • More consistency in the delivery of our services • Raised quality awareness and morale amongst our employees
Securitas Canada is a knowledge leader in security. From a broad range of services of specialized guarding, technology solutions, and consulting and investigations, we customize offerings that are suited to the client’s needs, big or small.
ISO 9001 is internationally recognized as the gold standard for quality management systems. The standard ensures that organizations are continuously striving to excel at operational excellence through measurable performance metrics. This provides customers with a high level of trust in the services and products of ISO certified companies.
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12 cctv & the law
By Elliott Goldstein
Don’t litigate, mediate!
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There is a way to settle disputes outside the courtroom that can be mutually satisfactory
here is an alternative to litigation for because the court lists are long, and matters resolving conflicts and disputes. It is do not get reached. So delays are inevitable called mediation. and costly. Mediation is a method of settling In mediation, a neutral third party — the disputes or lawsuits outside of court. mediator — assists the disputing parties Unlike litigation, which involves lawsuits in finding a solution that works for them. in public courts, mediation can be done The mediator does not impose a settlement privately. Unlike court, which is formal and or decide a case. Instead, the mediator’s public, mediations are role is to help the parties informal and completely to communicate and confidential. Mediations negotiate with each other in “Mediation promotes are not “open to the a constructive way, so that public” as are Courts each party understands the co-operation in of Law. other party’s interests, not problem-solving and Mediation is often just their positions! preferable where The parties to a communications.” confidential matters will mediation select a private be discussed, such as sector mediator and agree trade/business secrets and on a mediation date, and financial information. The a location convenient and parties may not want the acceptable to the parties, public to hear about their business activities such as the mediator’s office, or an office of or their personal behaviour. It is one thing one or the other party or its lawyer. to make an allegation in a pleading, but Instead of exchanging pleadings, another thing to testify about it in open and conducting oral examinations, and court! Private mediation is one way to avoid documentary discovery, each party to a having embarrassing or humiliating events mediation provides the mediator and the disclosed to the public. opposing party with a document setting out Almost any type of dispute — the factual and legal issues in dispute and the employment termination, health care and position and interest of that party. long-term disability, invasion of privacy, At the mediation, all parties have an breach of contract, corporate or partnership opportunity to “tell their side of the story,” dissolution, personal injury claims in tort, to say what is important to them and to ask commercial or collection matters, insurance, questions. The mediator can meet separately product liability, contractual liability, family/ with each of the parties either before the matrimonial, or estates and trusts, etc. — is mediation begins or during the mediation. suitable for mediation. Mediations can be short (one hour) or last Litigation differs from mediation in for days. All parties equally share the cost many ways. Litigation involves a judge of the mediation session. Each side pays the (or, in small claims court, a deputy judge) mediator directly. who decides a case and issues an Order or Mediation saves time and money and is Judgment. In litigation, one party “loses” seen as more satisfying because the parties devise a solution that meets their needs. and the other party “wins.” Usually, the winner gets its costs and then has the In situations where the parties want to challenge of “collecting” its judgment from maintain an on-going relationship, mediation the other party. Unfortunately, the court is helpful because it promotes co-operation system is frequently backlogged, and lengthy in problem-solving and communications! delays cost the parties time and money. Lengthy delays are common because matters Elliott Goldstein, B.A., J.D., is a Thornhill, Ont.-based are often adjourned. This happens frequently lawyer (elgold@rogers.com).
July/August 2014 • www.canadiansecuritymag.com
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By Lina Tsakiris
executive summary 13
Practicing mindful leadership
W Mastering some simple but essential concepts will aid personal and professional growth
e all recognize that the concept of leadership in today’s business culture is rapidly changing, moving from the outdated command and control model, into collective knowledge and individualized ownership. This transformation offers great opportunity for self-discovery and demands effort in the investment of self-awareness. Mindful leadership is claiming its place as an integral component of building organizational excellence, ensuring the retention of best-in-class talent and delivering service and product that is unparalleled. Whether you are a small business owner or a CEO, world class leadership is required at all levels of the organization.
Know who you are and build your brand Self-awareness is key. Who are you? What defines you? What are your values? These are the most basic of questions that people often have difficulty answering. Leadership success is built on forming a personal brand and ensuring an effective contribution that is underpinned by established trust and perceived authenticity. Having a clear picture of who you are and what matters to you builds confidence and momentum. Play to your strengths Know what your key strengths are and master them. High-performing leaders possess a distinguished style of capability in very specific areas and do not dilute their focus. Through acquired learning, these leaders know how to distill productivity from complexity to efficient simplicity. Commit to a daily devotion that enhances your identified core capabilities by investing in personal, professional development and establish an unwavering commitment to being the best at your craft. Adopting these practices will not only build up a best-in-class
knowledge base, but will also let you know when to step back and allow others to shine. That is the true testament of a leader. Be consistent and clear The old adage “If you do not know where you are going, any road will get you there” illustrates that achieving leadership excellence requires the creation of a personal leadership roadmap. Successful leaders not only see their work as their craft, but invest time refining their leadership roadmap and style. The creation and follow through of your personal leadership roadmap will increase your awareness of how you respond effectively to challenges and will build tremendous rigour into your leadership style, ultimately setting you apart as a respected thought leader. Own your challenges Challenges and obstacles are inevitable and yet can be exceptional experiences. Trailblazing leaders are not only well-versed in deliberately going beyond their own limits to meet daunting challenges but will see these events as potential game changers to further advance their mandates and skill sets. Leadership is about the depth of your commitment, when tested. Seizing and owning challenges, as opposed to resisting them, will create momentum and elevate your game to a new level. Be an agent of integrity Wise leaders recognize that without personal integrity, their ability to provide effective contribution will be transparent to others. Their actions and language are carefully designated and are intended to hone a leadership style that reflects their personal values and positively influences everyone they come into contact with. Champion a leadership style and culture that is value-based and the results will speak for themselves. Lina Tsakiris is the principal of the LT Risk Group Consultancy. @SecurityEd • July/August 2014
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14 RISK Perspective
By Tim McCreight
Future proofing
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With the right mentoring, today’s students are tomorrow’s leaders
’ve been very lucky in my career. I started as a security officer in a hotel in Winnipeg (people who’ve heard me speak at a conferences know this) and eventually became the Chief Information Security Officer for the Government of Alberta. I’ve seen some positive changes in physical and IT security throughout my career, and watched our industry mature to the point where security professionals are now beginning to show the strategic value of security to organizations. I began a career in security by chance. I didn’t plan on staying in this field, but once I saw how supportive the security community was with its members, and the opportunities in both physical and IT security, I was hooked. Where else can someone go from conducting a perimeter check of a hotel parking lot, to dealing with attempted attacks against a provincial IT infrastructure, to consulting with companies about information assurance and risk management? I don’t know of any other profession that has such diverse opportunities to establish a career and the ability to grow into new and exciting positions. This magazine produced a great event in November 2013, the Security Career Expo (and will present another this November). Students graduating from Toronto-area colleges enrolled in security and risk programs were invited to a full-day conference focused on the security industry. Five Canadian security professionals with diverse backgrounds and impressive credentials talked to these students about their life in the security industry. I was honoured to be one of these five, and truly enjoyed the opportunity to talk about my personal experiences and the benefits I received by being part of this industry.
A recent study conducted by the Rand Corporation and released during this year’s RSA Conference identified an immediate demand for skilled IT security professionals. My ad hoc discussions with some physical security professionals point to the same issue — a lack of qualified practitioners. Over time, these shortages will eventually be reduced but the impact we’re feeling is immediate. It’s getting harder to find security professionals to help private and public organizations defend themselves. As our workplace becomes more reliant on technology, and the security threats we face from determined adversaries increase, the need for trained security professionals becomes even greater. Simply adding more people to a team can’t solve a problem. I’ve tried to throw more bodies at a problem; the result was I simply had more bodies spending even more time getting up to speed on that problem! There has to be a balance between resources, technology, process and education. What I have done in the past, and what I continue to believe in, is the concept of hiring at a junior level, and investing the time to train these employees to become senior team members. Succession planning and diversifying your teams’ skill set is one of the most effective ways of reducing risk to your security organization and your staff. Bringing new professionals into the security industry grows our knowledge base. We all benefit from new approaches to problems, and the skills the newest generation brings to our industry, like engaging in social media, can only keep our profession current. We will always need new, energetic members in our security family, willing to show the current generation different approaches, methods and practices. We should all be actively recruiting the next generation of security professionals. Our industry has so much to offer, and the opportunities a new security professional can explore are far greater than when I first entered the field. If we do it right, we can also reduce some risk along the way.
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Tim McCreight is a managing consultant at Seccuris (www.seccuris.com).
July/August 2014 • www.canadiansecuritymag.com
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Photo: Hossana Ashagrie
16 case study
Window on the world A new operations centre gives the Greater Toronto Airports Authority a clear picture of its security status By Linda Johnson
July/August 2014 • www.canadiansecuritymag.com
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case study 17
Photo: Hossana Ashagrie
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together seven work groups: Security Operations Control Centre; rriving at Toronto’s Pearson International, most Operations Control Centre; Resource Management Unit (e.g., air passengers likely think of the airport as a kind aircraft gate assignments and manpower planning); Call Centre of way station, a transition point between one city Paging Centre (e.g., passenger inquires); IT&T Service Desk; and another. Baggage Operation and Maintenance Dispatch Centre. But for those responsible for running it on a day-to-day “Issues that need to be addressed immediately are handled basis, it’s easy to think of the airport as a city in itself. Every day, within the IOCC. The team takes the information and the Greater Toronto Airports Authority (GTAA), the not-fordispatches appropriate resources to address profit corporation that manages Toronto’s the situation,” Brown says. This could be Pearson Airport, provides a vast network of anything from an urgent maintenance request security and operational services to the many to a medical emergency called in on the organizations that inhabit the same territory, Airport Emergency Line. such as airline companies, customs and border agencies, the Canadian Air Transport The central feature of the IOCC is a “Issues that need Security Authority (CATSA), police and fire video display wall — a canvas of 56 (14 wide departments — not to mention an everby four high) video screens or display wall to be addressed changing populace of more than 36 million “cubes” that provides a common operating immediately are passengers a year. picture. The video wall, by Markham, Ont.To provide those services and handle based Mitsubishi Electric Sales Canada, handled within emergencies more efficiently, the airport stretches 14.2 metres long and three metres recently decided to consolidate its dispatch high and is managed by Rockaway, N.J.the IOCC.” centres, then distributed widely across based Activu’s visualization and collaboration the airport, and launched an Integrated software, which pulls information from various — Michael J. Brown, GTAA Operations Control Centre (IOCC). systems throughout the airport, live video feeds Michael J. Brown, manager of business from its network-based cameras and from integration with the GTAA, says the new other security and operations applications. centre has increased collaboration and “With the video wall, we can basically teamwork and improved specialists’ ability to drag and drop whatever source we’d like to respond to events. see in pretty much any location on the wall. Depending on the “Overall situational awareness has improved, simply by situation, we can resize or relocate that display on the wall,” having everyone in the same room with an understanding of Brown says. what is happening in real time. The specialists can be much For day-to-day operations (including gate management, more proactive in dealing with any event, as they have access to handling of incidents such as passenger illness and lost relatives), critical information first-hand,” he says. the video wall is divided into sections, with different areas given The IOCC allows for much easier and faster communication, to different functions, such as security, operations or airport too, he adds. Previously, people had to share information tracking, says Hossana Ashagrie, project manager, design services through phone line or radio, and it had to be direct and terminal construction with the GTAA. communication between the two. “Now, instead of having to “It’s limitless what can be projected on it. They can see wait for a phone call potentially to respond to an event or to weather information, runway conditions. Wind direction make adjustments in your area, you have that information firstcould be displayed in numbers, and wind speed — the kind of hand, when the event starts. Sharing information between the information used by Nav Canada [the agency responsible for work groups is much more efficient,” Brown says. air traffic control]. They can also see which runways are being The multi-million dollar IOCC, launched in 2012, brought used,” he says.
@SecurityEd • July/August 2014
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18 case study During “irregular” operations (such as natural emergencies, “Also, depending on existing operational activities, SOC can snowstorms, medical or vehicle accidents) or emergencies display macros associated to specific areas within the terminal or (including major security breaches or aircraft incidents), airside as required. Of course, SOC can also display individual operators can modify the wall’s format, receive different video cameras as required and manipulate the size of the image as feeds and information and devote more screens to the immediate required.” issue, he says. In their previous office, Thorn says, there was a limitation Ashagrie, who helped manage the construction of the multion the number of geographic areas that could be monitored by billion dollar Terminal One project, completed one workstation.“Now any workstation in 2007, says the Mitsubishi display wall was can monitor any region of the airport — chosen because it can be customized; they which provides flexibility depending on can increase or decrease it according to the staffing, workload and irregular operations. situation. In addition, the LED light source Similarly, video capabilities needed to be keeps power consumption low and also more flexible and efficient, and I believe “It’s limitless what eliminated the need to install a costly cooling that was achieved.” can be projected. system. Most importantly, he adds, he wanted Another project undertaken during a system that had already been tried and the move to the IOCC was an upgrade in They can see weather tested in a similar environment. the communication system, Brown says. A “We didn’t want to get the latest, brand new master dispatch system, by Redmond, information, runway new something that has never been tested. Wash.-based Zetron, brings in all the feeds And Activu and Mitsubishi have done a lot of from phone lines, radios and different conditions.” work with U.S. defence agencies, Homeland communication lines. — Hossana Ashagrie, GTAA Security, and the military. So they have a “All lines are brought into a central proven solution,” he says. “It had already system, which then distributes them to the been used for people for whom situational workstations in the IOCC. Depending on awareness is critical, as it is for us.” your user profile, you are then given access In addition to the IOCC, two Emergency to the appropriate phone lines and radios.” Operations Centres (EOC) are located at The upgrade has increased the quality the airport. The IOCC includes a telecom room and a common of their communication system and given them a few more operations area. That area includes 38 workstations, arranged features, Brown adds. “This system provides more configuration in a theatre format, but can be expanded to hold up to 45. The options, better quality caller ID, and valuable statistics and key front row is allocated for security officers, Ashagrie says, as the performance indicators.” primary users of the video wall system. The centre has its origins in 2009, when the airport set out The Security Operations Control Centre (SOCC) monitors to improve the services it provides to the airlines and airport and manages a CCTV system that covers a wide expanse of the agencies, Ashagrie says. After deciding to build the centre, the property within the terminals, corporate facilities, the airfield various work groups outlined their requirements, what they and perimeter areas, says Jeffrey Thorn, manager of security had working for them in their existing locations and what they operations control at GTAA. Cameras are added on a regular wanted to see improved. basis, and a variety of types — panoramic, fixed or PTZ — are “Based on that, and on the requirement the centre would be deployed, depending on their operational needs. operational 24/7, through the year, we developed a program of Access control systems use both biometric and keycard requirement and retained a design consulting firm. The [IOCC] was technology. By law, he adds, all employees entering restricted designed with the full input of all the end users, their management areas within the airport’s two terminals must be biometrically and the people who do the day-to-day work,” he says. verified, while standard keycard readers are used throughout At the start, Ashagrie recalls, the airport made a commitment airport facilities to monitor and control access. to provide a best-in-class IOCC for the controllers and security Thorn says the new IOCC has provided several technological officers. advancements for Security Operations Control (SOC). For one “This is a very sensitive environment. We want to give the thing, a new CCTV platform for control and archiving of video end users top-notch equipment so that they can do their safety has improved their capability in key areas of the airport. The and security work effectively at the biggest airport in Canada integration of the camera system with the video wall in the and one of the biggest in the world,” he says, adding other IOCC is another significant improvement. control centres are looking to the airport as an example. “The video wall controller is extremely adaptable and allows “Toronto International Airport is a trailblazer in a lot of for the display of numerous software applications, television things,” he adds, “and the industry respects what we do. It’s not feeds and most importantly to us, video. Specific default layouts unusual for them to follow suit.” are programmed for each workstation to quickly display areas of interest,” he says. Linda Johnson is a freelance writer based in Toronto. July/August 2014 • www.canadiansecuritymag.com
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20 hotel security
Security on a silver platter At the Trump, Four Seasons and Shangri-La hotels in Toronto, it’s a balancing act to run a tight operation in a relaxed, luxury atmosphere By Neil Sutton
Brian Campbell, Four Seasons; Fotis Michalarias, Shangri-La; Leo Manos, Trump July/August 2014 • www.canadiansecuritymag.com
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hotel security 21
Photos: sandra strangemore
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the same year: the Trump International Hotel & Tower he best security professionals develop a sixth sense Toronto and the Shangri-La Hotel Toronto. about people. When you’re part of an establishment that prides itself They can size them up and get a sense of on top-flight customer service, you have to be an ambassador whether their true intentions are benign or for the brand, says Fotis Michalarias, security director for the potentially malicious. Nowhere is this more true than in Shangri-La. It’s a balancing act. On the one hand, your main a luxury hotel. You have to trust your instincts, but not focus is to ensure the safety of the facility, necessarily outward appearances. A VIP guests and staff, and on the other, you’re could walk through the front door in jeans “If you’re not going to an integral part of the service culture. and a t-shirt; a potential criminal might “When you interact with the guest, the be dressed in an impeccable suit, looking utilize everybody as part of guest doesn’t really care if you’re security to smooth-talk a hotel staff member into or a front desk agent or a housekeeper,” opening a few doors. that security team, you’re says Michalarias, who has been with hotel “There’s a ton of things you could be since it opened two years ago. He has looking for,” says Brian Campbell, director not going to get it done.” also worked in the casino industry in the of security/fire and safety at the Four — Brian Campbell, Four Seasons Caribbean as well as two Ritz Carlton Seasons Hotel in Toronto. “It could be what hotel locations: Miami and Toronto. they say, how they say it, how they dress. “They want that service non-stop. It’s a combination. But, one thing’s for We have to be able to provide that all sure. Even in our environment, you cannot the time. If you’re coming to one of our hotels and you’re simply judge someone by the way they dress. Some of the paying six or seven hundred dollars a night, your expectations most influential people that I’ve ever met will dress down on change drastically. For us, it’s all about service, while at the purpose. If something clicks, then it’s worth following it up.” same time keeping the security aspect.” Campbell has been with the organization since 1986 and has seen it all. He’s one of a growing group of luxury hotel “You actually have to anticipate every request while security directors in Toronto’s downtown core. The Four at the same time balancing your security program,” agrees Seasons has had a location in the city since the 1970s Leo Manos, director of security at the Trump. and opened a new building in the tony Yorkville district “It’s the ability to deliver positive results on a in 2012. Two other luxury facilities opened in Toronto consistent basis.”
@SecurityEd • July/August 2014
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Photo: sandra strangemore
Photo: Christian Horan
22 hotel security “In the years I’ve been doing it, most times when you catch the bad guy, it’s as the result of another staff member.” — Brian Campbell, Four Seasons
Photo: Christian Horan
The Four Seasons Hotel Toronto comprises a 55-storey main tower and a 26-storey residential tower
The Four Seasons opulent lobby
Manos’ security experience includes Maple Leaf Sports and Entertainment, the 2010 Vancouver Games, and two other Toronto hotels, the Fairmont Royal York and the Hazelton Hotel (another five-star). He says hotel guests might need a private aircraft to and from the hotel. Or they might simply be looking for restaurant recommendations or tickets to a ball game. “It can be a simple interaction,” agrees Campbell. “When they come through the door, it could be directing them to the elevators. It could be a simple, ‘Can I help you with anything?’ You’re really part of a team.” Each of the hotels has its own roster of security professionals who help to co-ordinate the safety of the establishment, but the “team” mentality applies to the entire hotel staff. Just as everyone is tasked with making the guest (or resident — the hotels all feature luxury condos) feel welcome and catered to, they are all part of the security team. Maid staff, wait staff, bellhops, reception staff, doormen. They are the eyes and ears of the hotel and can be of invaluable support. As a rule, all new staff receive orientation, including security training, which is updated frequently. “There’s a whole proactive element to [security] now than there was when I started out,” says Campbell. “If there is a slow time, that is the time that you utilize to train your staff. . . . If you’re not training them to trust their instincts then you’re behind the eight-ball before you even begin. It doesn’t matter how large your security department is, if you’re not going to utilize everybody as part of that security team, you’re not going to effect your cause, you’re not going to get it done. In the years I’ve been doing it, most times when you catch the bad guy, it’s as the result of another staff member. ‘This guy is up here . . . I don’t trust this, I don’t trust this situation.’ It starts with them.” This is where the balance between security and customer service is critical. Experienced criminals know full well where the weak points of a hotel potentially lie. They also know that most of the staff are trained with a “guest first” mentality and will try to exploit that as a weakness. “The hard part about our industry, especially as a luxury brand, is when people use our kindness, our service, to their advantage to try to breach into the hotel and get what they
July/August 2014 • www.canadiansecuritymag.com
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Photo: sandra strangemore
hotel security 23 “It’s training, training, training. The more eyes and ears you have out there, the better.” — Fotis Michalarias, Shangri-La Hotel
want,” says Michalarias. “It’s just making sure [the staff] know what the red flags are and what to look for.” The most effective approach to training, says Campbell, is one-on-one. After their initial orientation, let the staff member settle into their role for a while and get familiar with the hotel. Then bring them back for some followup. “Then you start to get past the misconceptions. Any questions they did have and they didn’t feel comfortable asking initially, now they’re going to ask one-on-one.” “What I like to do is almost the same approach as Brian,” says Michalarias. “It’s training, training, training. The more eyes and ears you have out there, the better. I start right from the beginning with the training and [then
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Photo: sandra strangemore
24 hotel security “You actually have to anticipate every request while at the same time balancing your security program.” — Leo Manos, Trump International Hotel
The 65-storey Trump International Hotel & Tower Toronto first opened for business in 2012
update it] on a monthly basis. . . . You get to your staff and if you can get eight out of 10 on board with you, it’s great. The other two people are easy to work on.” Once you get to the point where people start rolling their eyes — “Training again?” — then you know it’s working, adds Campbell, who says he likes to quiz people about how they would react to specific situations, which could range from a bomb threat to a power failure. “A huge element of your crisis plan is entirely dependent on the staff.” Another aspect of security that has come along in recent years is the sharing to information between hotels. It stands to reason that if a person is successful in perpetrating a crime at one establishment, they are just as likely to move on and try it at the next. It’s no secret that the professional security community in Canada is a relatively small and tight-knit one — most are collegial and willing to share information for their mutual benefit. Hotel security directors are no exception. In fact, they have a lot to gain through co-operation. “There’s several groups that meet either monthly or every quarter,” says Manos. “Something that might be happening on our property might also be affecting some of the other hotels. It all depends on what’s going on. The sharing of certain types of information or certain types of incidents . . . we all have to come up with a plan.” “The fact is, we do talk to make sure that everybody is aware of what just took place at our place,” says Campbell. “In the very old days, you would have to pick up a phone and call each hotel and say, ‘This just happened here and be on the lookout.’ Now, there are so many means in which to share information almost immediately and it’s paid dividends even in the past year.” As the Toronto International Film Festival (TIFF) approaches, life for hotel security directors moves into the fast lane. During the two weeks of TIFF (held Sept. 4-14 this year), movie stars descend upon the city to promote their films, joined by assistants, producers, entourages and their own security personnel. There are also hordes of gossip and entertainment media, movie
July/August 2014 • www.canadiansecuritymag.com
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hotel security 25 also try to maintain the fact that you’re fans and celebrity watchers. Toronto’s running a full house and not everybody’s top hotels are often ground zero for “You’ve got to have a plan there for TIFF.” much of this activity. for every situation and While it may be an exhausting few “It’s 18-hour days,” says weeks, it’s also an exciting time to be Michalarias. “That’s a slow day.” Under make sure that everybody in the city and be part of the buzz. Like the best of circumstances, managing any other time of the year, it’s up to the security when a movie star is staying at buys into that plan.” security department to maintain decorum the hotel could take up an entire day. and be part of a positive guest experience. — Fotis Michalarias, Shangri-La Hotel During TIFF, “you multiply that by 10 “It’s a fun time for the public,” says in the hotel at the same time. Campbell, “so you don’t want to step “They sometimes bring in their on their toes. You’re not the autograph own security personnel. But it’s just police, but in the same respect, let the stars come to you.” movement. Waiting for them to move from their room to the As Campbell, Michalarias and Manos will attest, the ballroom to their car. Being off by a minute could really upset life of a hotel security director has changed considerably in them. Meanwhile, you’re waiting there for 20.” recent years. The Trump, Four Seasons and Shangri-La are For hotels, TIFF actually begins a lot earlier than all new buildings and feature the latest in access control and September, says Manos, and they staff up accordingly. “Most surveillance technology. But ultimately, those are just tools. of TIFF starts two or three weeks out. You have different They don’t run on autopilot and can’t replace a well-heeled people coming in. You have to deal with their handlers.” security plan or instincts that have been honed by years on Teams representing some stars may co-ordinate with the hotels they’re staying at in well in advance. For others, it may the job and countless interactions with people. “I look at is as, this is my house — I’m the dad,” says be a matter of a day or two. “Just when you think you have Michalarias. “You’ve got to take care of everybody in here. your finger on the pulse, it changes,” says Campbell. “Just You’ve got to have a plan for every situation and make sure when you think it’s getting quiet, then you have a flash mob, that everybody buys into that plan.” or something like that, at two o’clock in the morning. You
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26 product focus CCTV
360° camera
Covert camera
Arecont Vision The SurroundVideo 12MP WDR 360° camera delivers wide area coverage even in challenging lighting conditions. The ultra-compact camera’s design makes it suitable for numerous applications both indoors and outdoors. Arecont Vision’s WDR technology delivers a dynamic range of up to 100dB at full resolution without lowering frame rates. By combining long and short exposures in the same field of view, WDR maximizes the amount of detail in both bright and dark areas of a scene. True mechanical infrared (IR) cut filters optimize performance in low light. www.arecontvision.com
Samsung Techwin America Designed for discretion, the SNB-6010 covert camera delivers two megapixel full HD images at 30 frames per second. Featuring a Wide Dynamic Range (WDR) of 120dB, the SNB-6010 delivers clear, high-quality images in challenging or varying lighting conditions. Its defog function improves images in harsh environmental conditions such as fog and dust. Among the camera’s advanced features are intelligent video analytics, including advanced motion, tampering, virtual line, enter/exit, appear/disappear and face detection. The SNB-6010 is equipped with Micro SDX/SDHC/SDXC slot for local recording and storage, ensuring reliable capture in the event of a network disruption. www.samsung-security.com
12MP/4K camera
Indoor/outdoor network cameras
IQinVision The IQeye Sentinel delivers up to 12MP resolution and is designed for outdoor applications that typically cover wider fields of view. It offers crisp images using imaging sensor and encoder technology capable of producing 4K Ultra HD video at 30 frames per second. The Sentinel offers approximately six times the pixels available in a standard HD1080p camera, enabling greatly increased pixel density for the same scene. Alternatively, users can install fewer of these cameras to capture a wider field of view while maintaining the original pixel density. www.iqeye.com
Axis Communications The indoor AXIS Q1615 and outdoor-ready AXIS Q1615-E combine new capabilities like wide dynamic range, electronic image stabilization and shock detection with Axis technologies, such as Lightfinder and HDTV 1080p resolution. In addition to the ability to transition between Axis’ latest wide dynamic range innovation – WDR – Forensic Capture – and Lightfinder mode AXIS Q1615/-E offer several image processing features to enhance image usability, such as barrel distortion correction and electronic image stabilization for steady images in an environment with tough vibrations. In addition, the fixed cameras also support high profile in H.264. www.axis.com
Thermal cameras FLIR Systems In all, there are 12 new models ranging from the BT-Series mini-bullets with 50° and 25° fields of view, to the DT-Series PTZ dome cameras with sensor resolutions up to VGA and fields of view as narrow as 9°. Providing video security day and night, thermal cameras need no additional illumination infrastructure while still providing the user with intrusion detection and alarm assessment. These cameras are an option for any class of customer, including small businesses and most residential installations. www.flir.com
VMS enhancements March Networks Command VMS version 1.7 introduces an intelligent interface design that enhances the user experience and further speeds centralized investigations. New motion histograms enable administrators and fraud or loss prevention investigators to find the video they need from any location, while interactive maps with thumbnail previews and mapto-map navigation provide security staff with rapid search and review capabilities. Organizations can remotely configure recordings and monitor IP camera performance via Command’s single, browser-based interface. www.marchnetworks.com
IP mini dome Sony Electronics The SNC-XM631 is powered by the IPELA ENGINE EX signal processing system, allowing it to deliver full HD picture quality in challenging lighting conditions using Sony’s wide dynamic range technology (View-DR) and image stabilization technology. The indoor camera has a wide viewing angle of 113° to improve the field of view in compact spaces. It is also vandal-resistant with an IK10 rating, and it has sensor in/ out capabilities that allow it to integrate with other security systems such as alarms or infrared devices. www.sony.com/security
PTZ dome camera LILIN North America This HDTV pan/tilt/zoom (PTZ) IP dome surveillance camera features a long-range 20x optical zoom lens (4.7 to 94 mm) and 12x digital zoom that is designed for large-scale security applications. It is outdoor-ready with an IP66 rating and builtin heater/cooler. When combined with three-megapixel (1080p) resolution, this zooming capability allows the LILIN IPS4204S camera to capture HDTVquality 360° surveillance video of large outdoor areas, such as parking lots or school yards, or to focus on small targets in extreme high detail. www.meritlilin.com
July/August 2014 • www.canadiansecuritymag.com
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product focus CCTV 27
Four-channel NVR
Network video recorder
Toshiba Surveillance & IP Video Products Group The ESV4 four-channel embedded network video recorder (NVR) combines high-definition output with low cost-of-ownership. The ESV4 includes new features like HDMI output in 1080p high-definition video, simultaneous recording of four megapixel IP cameras, mobile app support (iPhone, iPad, Android), and free Video Management Software. It is compatible with Toshiba IP cameras and more than 500 other ONVIF compliant IP cameras up to five megapixels. ESV4 comes with the Linux operating system and supports H.264 live monitoring and recording. www.toshibasecurity.com
American Dynamics Version 4.5 of the VideoEdge NVR includes features such as Auto Discovery which allows users to locate cameras on the network and assign IP addresses to any VideoEdge NVR with the click of a button. Its heat mapping tool lets retailers see where customers are lingering – important information that lets retail marketers see where popular items are, or where they may need additional promotional displays. This feature is also suitable for other markets such as sports and entertainment, health care, and other venues for tracking foot traffic patterns. www.americandynamics.net
2 MP indoor camera
5 Megapixel camera
OpenEye The WDR-equipped OE-C6112-W features a true dual-shutter Wide Dynamic Range (WDR), and the latest Sony image sensor and DSP technology. The OE-C6112-W is based on the same low profile and lightweight design as the CM-611. The dome camera design and new 3.6 mm lens provides a greater field of depth for better viewing where there are areas with a large variation between light and shadow. www.openeye.net
Bosch Security Systems The DINION IP starlight 8000 MP delivers five megapixel details even in extreme low-light situations. The latest sensor technology combined with sophisticated noise suppression results in a light sensitivity of 0.0121 lux at full five megapixel resolution in colour and 0.00825 lux at 1080p resolution. Intelligent Video Analysis (IVA) can alert the user when needed or automatically track objects of interest. www.boschsecurity.us
Shrink and organized crime in Canada costs retailers BILLIONS OF DOLLARS each year.
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What are YOUR PEERS doing to prevent loss that YOU may not be doing?
September 10-11, 2014 Toronto Congress Centre
Keynote Speakers
Pamela Meyer, Fraud Expert
Rick Hillier,
Former Chief of Canada's Defence Staff — the Canadian Forces' Highest Rank
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The Digital Shelf: New Risks and New Opportunities for Criminals Data Breach: It Could Happen to You! Restorative Justice: It's Coming to Canada. How Will Retailers Benefit? /retailcouncil #RCCLP14
www.rcclpconference.ca Media Partner:
@SecurityEd • July/August 2014 RCC_CS_July.indd 1
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28 Book review
By Derek Knights
Fighting words C
harles E. Piper, CFE, out to be a bit of a downer seems to be the type of about running into political Investigator and Fraud Fighter guy you’d want to train you interference in investigations. Guidebook: Operation War to be a private investigator A downer, but a valuable Stories (or even a high-end security lesson to start with. By Charles E. Piper officer). Piper says a good Wiley He even looks the part investigator needs passion, ISBN 978-1-118-87117-1 — I’ve met him and there’s a integrity and grit, and picture of him on the book’s refers to it by the acronym dust jacket. The book under PIG. That is sort of a head that jacket is Investigator and scratcher at first — it Fraud Fighter – Operation War Stories and that’s exactly seems like an unsophisticated choice. But as you go through what it is. The jacket also notes, “Piper’s goal is help new and the book, you find that Piper’s writing style and content veteran investigators expand their…efforts through smart actually stands up to those three words. He writes very techniques.” conversationally; he says some things sometimes where you’d It runs about 300 pages in 14 chapters, a small index, want to chuckle if he said it to you in person until you see his and brief appendix. It’s laid out quite well and follows a unsmiling face and realize he’s absolutely sincere. logical progression. Each chapter has both “chapter-text” Chapters that stand out include the early ones on investigations, and Chapter 5: Fraud, Waste, Abuse, and and sidebar “War Stories.” Some chapters are almost all war stories — but that’s not a bad thing. Chapter 1 starts with a Systemic Weakness. The reader can appreciate Piper’s passion, quotation, and goes right into “War Story 1.1”— which turns integrity and grit in the way he phrases language and the examples he includes in the war stories — warts and all. He fights the good fight and never lets the fact that the bad guys win every once in a while (maybe even more frequently than that) get him down. One gets the impression that when the powers-that-be close an investigation because it’s getting close too embarrassing, he picks himself up, dusts himself off and Author of goes nose-to-nose to the next fight. Chapter 6 on reporting interested me the most, probably because of my own ongoing battles against our industry’s apparent loving embrace of illiteracy (I promise not to get started). If I have the opportunity to meet and speak with Piper again, I’d like to discuss this chapter at length and maybe get him to flesh it out into a much longer chapter or even a book of its own. At least, if he’ll still talk to me after I tell him to stop using “utilize” so much. It drives me crazy. Reading Piper’s book is almost like have him beside you, giving you guidance in a very matter-of-fact way with a strong, but not preachy, ethical thread running through everything. I particularly like his comments about physical B.A., J.D. fitness (something I need to face more directly) and morale — Cell: 416.315.0066 elgold@rogers.com “The job should be fun most of the time, or…at least tolerable 90 per cent of the time.” He ends the book with a quotation Debt Collection • Defending Against Customers Lawsuits by Teddy Roosevelt, whom he describes using yet another Updating Alarm Installation and Monitoring Contracts Incorporations and Minute Book Reviews • Employment Law quote: “an iron-willed leader of impeachable honesty.” He Wills, Powers of Attorney, Estate Planning and Succession Issues means “unimpeachable,” but that’s survivable error at the end Video Surveillance Law Seminars • Forensic Video Analysis of a very good book with few, if any, other misses. www.videoevidence.ca
Lawyer&
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Visual Evidence
Elliott Goldstein,
45 Redondo Drive, Thornhill (Vaughan), ON, Canada L4J 7S7
Fax: 905.597.6226
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Derek Knights, CPP, CISSP, CFE CIPP/C, PCI, is the senior manager, strategic initiatives, global security and investigations, at the TD Bank Group (www.tdbank.com).
July/August 2014 • www.canadiansecuritymag.com Goldstein_CS_April.indd 1
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“ Coming to Security Canada provides a huge opportunity to see vendors, as well as networking, meeting new people, and sharing information.” Sean Sportun, ICPS
Manager, Security & Loss Prevention - Central Canada Mac's Convenience Stores
70% of our attendees attend only Security Canada events To hold the top spot is an honour and a responsibility. For years, Security Canada, brought to you by CANASA, has offered the nation’s largest, most attended events for security professionals. Our relentless dedication to providing critical content and the most comprehensive expo in the industry have been rewarded with a fierce loyalty from our attendees and partners. The message is clear: Security Canada is the most valuable experience for your investment of time and money.
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Register online for Your Chance to Win a Sony PS4™ We're giving away a Sony PS4™ at each of our 2014 Security Canada events. Check our website for details and contest rules.
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30 world watch Chinese research facility updates access control
Macedonian airport protects perimeter
The National University of Singapore Suzhou Research Institute (NUSRI) in China has selected HID Global’s networked access controllers to enhance campus security and facility management. The solution leverages the university’s existing TCP/IP network investment to deliver a web-based access control system that provides centralized monitoring and report generation, as well as the ability to establish staff access level settings and control the usage of facilities. NUSRI’s new access control solution monitors access to dozens of geographically-dispersed buildings. The solution tracks access control restrictions in labs, residence halls and other areas, while improving reporting so the security team can provide building usage input for access policy decisions.
Alexander the Great Airport in Skopje, Macedonia, has deployed Raymax Infra-Red illuminators from Raytec to secure its main perimeter. The airport is the largest of two international airports serving the Republic of Macedonia and is located 17 km outside the national capital. Working in conjunction with Turkish integrator Sensormatic and distributor Y3K, Raymax Platinum long range Infra-Red illuminators were installed alongside HD PTZ Speed Dome cameras to provide night time surveillance for the airport. “The Raytec products performed exactly as expected and the airport management are happy with the results,” says Yücel Simitçi, product manager for Y3K.
Security goals for World Cup Hikvision was selected to provide security solutions for Brazil’s BRT MOVE bus stations and Mineirao stadium in Belo Horizonte, a host city for the 2014 FIFA World Cup Brazil. Hundreds of Hikvision megapixel network cameras and speed domes were deployed to ensure a safer environment for local citizens and visiting tourists. More than 300 Hikvision DS-2CD864F-E 1.3MP WDR network cameras were selected to be installed at the Brazil BRT MOVE bus stations. Mineirao stadium underwent two and a half years of renovation creating room for more than 62,000 spectators and was the venue for a total of six World Cup matches. Hikvision, along with the Military Police of Minas Gerais (PMMG), designed an IP surveillance solution for the streets around the stadium.
U.K. university replaces analogue surveillance The U.K.’s Leeds Metropolitan University will deploy Oncam Grandeye’s 360-degree surveillance cameras. The cameras will replace part of the existing security system and will cover two main campus entranceways, the retail area, and the ground floor of the library. The university, which serves 28,000 students and has a staff of 2,900, wanted to replace aging technology with a solution that would take it into the future — and allow it to get ahead of the game in conforming to new Home Office regulations governing the use of surveillance cameras. “Our existing network of close to 400 cameras, almost all of them analogue, has served us well, but as the university has grown and become busier, the system has struggled to keep pace,” explains Lorraine Foster, security manager at the university.
VMS greases the wheels for Louisiana oil Port Fourchon, Louisiana, which provides the U.S. with almost 18 per cent of its oil supply, has deployed Milestone’s XProtect Enterprise video management software. Obsolete surveillance equipment previously used to monitor the area was not sufficient, so a new video system was required to provide clearer imaging, improved storage capabilities, wider coverage and flexible video management. XProtect was deployed by Convergent Technologies to manage cameras from Bosch and Pelco. “The video surveillance system has been taken to an entirely new level, integrating multiple systems for complete coverage. Milestone’s open platform allows us to feed video analytics and disparate cameras through it, and the entire port is benefiting immensely,” says April Danos, Director of IT, Port Fourchon. The biggest advantage is the ability to have the dispatchers pull up all camera views needed to address an alert or incident.
Ad Index Anixter Axis Communications CANASA Chubb Edwards Commissionaires Elliott Goldstein Gai-Tronics
31 www.anixter.ca 5 www.axis.com 29 www.canasa.org 15 www.chubbedwards.com 2 www.commissionaires.ca 28 www.videoevidence.ca 9 www.gai-tronics.com
HaloMetrics 23 www.halometrics.com HID 32 www.hidglobal.com Honeywell 7 www.honeywell.com Keyscan 19 www.keyscan.ca 27 www.rcclpconference.ca Retail Council of Canada Securitas 11 www.securitas.ca
July/August 2014 • www.canadiansecuritymag.com
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Come out and see how Anixter and our network of industry-leading manufacturer partners can help you meet the needs of your most challenging infrastructure projects. The Anixter Showcase will also provide you with the opportunity to network with these manufacturers to discuss the latest in technology and solutions. Who Should Attend: • CSOs • CFOs • CIOs • Engineering managers • Electrical contractors and engineers • EPCs • Industrial automation managers • IT managers • Systems integrators • Engineers
TORONTO – September 18 Mississauga Convention Center anixter.ca/events/torontoshowcase
CALGARY – October 7 BMO Centre, Stampede Grounds anixter.ca/events/calgaryshowcase
• Networking managers • Contractors • Data communications managers • Purchasers • Project managers • CLECs • Telecom managers • Security integrators • OEM specialists • Facility managers
Attendees of this year’s Canada Showcase will be entered into a draw to win a 32GB iPad® Air.*
* Terms and Conditions Due to applicable laws and Anixter’s policy, no Federal, State or Local Government employee, including State University personnel, will be eligible for prizes or food and/or beverages, if provided. If a Federal, State or Local Government employee does register to participate in a prize draw and their name is randomly selected, that draw will be disregarded and another name will be drawn.
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Move to the secure platform that grows with you.
Leverage HID Global’s extensible iCLASS SE® Platform to keep your access control optimized, today and tomorrow. With constantly evolving access control concerns and demands, how can you ensure your investments today will be operable tomorrow? Go with the new standard in access control — HID Global’s iCLASS SE® Platform, the open and adaptable solution that easily integrates smart cards, mobile devices and whatever tomorrow brings, for greater security and flexibility. Now no matter where technology goes, your access control is always growing with you. Learn more about the iCLASS® SE Platform’s advantages at hidglobal.com/grows-cansec © 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved. HID, HID Global, the HID Blue Brick logo, the Chain Design, and iCLASS SE are trademarks or registered trademarks of HID Global or its licensor(s)/supplier(s) in the US and other countries and may not be used without permission.
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