How To Get More GMB Reviews & Better Ratings With Personalized Responses
Bad reviews sting – there’s no getting around it.
But how you respond to them says a lot about your business, and applying the right strategy can even turn those terrible ratings into something positive.
This guide from Local SEO Tips covers everything you need to transform your Google My Business profile and impress your customers!
Responding thoughtfully to reviews, including negative ones, can strengthen customer relationships and build goodwill.
This is backed up by research from Cornell University, which found that when hotels responded to negative reviews, they were able to improve customer perception.
Personalized responses are key, according to the guide, because customers want to feel valued as individuals, not as data points.
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Master the art of review responses with this guide!