06/26
Vol. 11
The Way We Care Have you heard what a resident said about Mike Pardee? Mike is outstanding! He is always professional, friendly, and incredibly responsive whenever I submit a maintenance request. Most recently, he fixed an issue with my glass-top stove burner, and he resolved it quickly and efficiently. He takes the time to explain what he’s doing, ensures everything is working properly before leaving, and genuinely cares about providing excellent service. It’s rare to find someone so dependable and knowledgeable. Mike consistently goes above and beyond, and his prompt attention to maintenance issues makes living here a much better experience. Thank you, Mike, for all your hard work and dedication! Highly recommended! - Veera Michael Pardee - Service Technician - Villas at Stone Oak Ranch We are awarding 250 Ovations points to Mike for your outstanding service!
This months book recommendation comes from Diana Gallego. Thank you Diana! We will be awarding 250 Ovations points to Diana
Did you know that maintenance experience often outweighs amenities when it comes to resident loyalty, with residents more likely to stay when service requests are handled quickly, correctly, and with clear communication?
S E R V I C E I S O U R S I G N AT U R E A M E N I T Y
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