Gables Park Plaza
Guests
Where can my guest park?
Guests may park on the basement level, first level, and the first half of the second level after the retail gate in the parking garage. Retail parking rates are $15.00 for up to 3 hours, $3 for each additional hour. At 8 hours, rates will max out at $21. If a vehicle remains for 24 hours, they will be charged $25.
Where do my movers park?
Moving trucks must park in the loading/unloading zone.
How does my guest access the garage?
Guests only have access to the garage levels located before the gate (basement, first floor, and first half of the second floor). Guests are not permitted beyond the garage gate.
Where does the delivery person come in or do I have to meet them?
Packages will be delivered to our concierge desk, or if it is USPS, to a locker in the mailroom. Any USPS package delivered that is too big to fit into a locker will be delivered to the concierge.
How many guests can I have with me at the amenities?
There are two guests allowed per apartment.
How many guests can I have at the pool?
There are two guests allowed per apartment.
How do I let friends in the gate?
Guests are not permitted beyond the garage gate. However, once they park in the designated parking, you can let them in the building at the call box located at the backdoor of the leasing office or the call box located directly across from the main entrance to the leasing office.
Maintenance
How do I submit work orders?
You may email the office or submit them through Rent Café .
How do I call Maintenance after hours?
You may contact maintenance through the office phone number.
What is considered a maintenance emergency?
Maintenance problems considered an emergency include the following:
1. No electricity throughout the apartment.
2. No water.
3. No air conditioning on a day of extreme heat (80+ degrees).
4. Water entering the apartment.
5. Possibility of fire.
6. Impeded plumbing in an apartment with only one bathroom.
7. No heat.
8. Non-functioning or malfunctioning smoke detector.
9. Gas leak (also call the gas company).
10. Running water that cannot be shut off.
11. Malfunctioning door or window locks.
Furry Friends
Where is the best place to walk my pet?
In the grassy areas around the building, or in our lovely courtyard.
Do you have a dog wash area?
Yes, there is a dog wash area in the courtyard.
Do I have to have my dog on a leash?
Yes. All dogs must be on a leash at all times.
Where are the doggie waste stations located?
There are two in the courtyard and one at each exit of the first-floor stairwells.
Local Neighborhood
Where is the closest post office?
510 Guadalupe St.
Where is the closest grocery store?
Whole Foods (525 N Lamar), Trader Joe’s (211 Walter Seaholm Drive, Suite 100), or Randall’s (715 S. Exposition Boulevard)
What bus route are we on?
You may contact Capital Metro for route specifics at 512.474.1200.
What is the closest Metro/Train or Bus station?
Lamar and Cesar Chavez
Where are schools for this area located?
Mathews Elementary 906 West Lynn St.
O’Henry Middle School 2610 W 10th St.
Austin High School 1715 W Cesar Chavez
Do you have a biking or walking trail close?
Yes. Town Lake hike and bike trail is located directly across the street.
When are fitness classes held and where?
Barre 3 offers fitness classes. Residents may contact them for current schedule. Our community also has a fitness center on the 8th floor.
Where can I rent a canoe or kayak?
Texas Rowing Center off of the Town Lake Trail behind Austin High School.
Can I have food delivered from Whole Foods?
Yes, with a minimum $15 order.
Where is the closest mall?
Barton Creek Mall, located at 2901 S Capital of Texas Hwy
What retailers are located in your building?
• Barre 3: Yoga and Barre Pilates
• The Loop Running Supply
• Mellow Johnny’s Bike Shop
Follow Us:
Find us on Facebook at www.facebook.com/gablesparkplazaapartments or on Instagram (@gablesparkplaza).
EMERGENCY MAINTENANCE:
You can reach maintenance after hours for maintenance emergencies by dialing our office number and following the prompts for maintenance. You can also follow the prompts to leave a message for our leasing office and concierge.
Courtesy Patrol:
For concerns after office hours please feel free contact our Courtesy Patrol company. You can reach our Courtesy Patrol Office by dialing the office number and following the prompts for courtesy patrol. Should you need immediate attention please dial 9.1.1.
Wireless Internet:
You can find WiFi in our Courtyard, Pool Area, Sky Lounge and Fitness Center. To access the Pool and Sky Lounge WiFi, simply enter our office phone number (5124777275)as the password. For the Fitness Center, enter all lowercase (parkplaza)as the password.
Concierge Information:
The concierge is available Monday-Friday from 10am to 7pm and Saturday & Sunday from 12pm to 5pm. They are located directly across from the mail center. They handle all resident services, including key releases, package receiving, and other concerns. Whether it’s local dining, night life, housekeeping or pet services, do not hesitate to contact them for great recommendations!
Notifications will be provided for packages that have been received and checked in. We ask that you have patience with our Concierge team as they diligently work to scan and check-in all packages. When you have received an email notification from Gables, your packages will be ready to be picked up.
Want to take advantage of the valet dry cleaning service? Contact them for more details!
Email concierge.parkplaza@gables.com
Direct Line: 512-495-1543
How Visitors Get In:
When your guests want to enter the building, they can use either of the call boxes conveniently located on the first floor of the garage near the resident services door, and in the breezeway in front of the courtyard. Your guest will need to enter your apartment number or scroll to your apartment number and press the call button. This will then allow you to speak with your guest through the callbox. To grant access and discontinue the call, press *1 on your phone. You may also create a temporary guest access code through your Smart Rent app.
Fitness Center, Pool Deck and Sky Lounge:
The fitness center is open 24/7. Please do not remove any equipment from the area and use each piece of equipment with caution.
The pool deck is open from 10am to 10pm daily. The code to open the pool doors is 2 & 4 together, then 3. Glass items are not permitted in the pool area. We ask that during the summer and weekends, each resident keep their guests to a minimum of 2 guests per lease holder. The outdoor grill spaces are based on a first come first serve. We ask that you please clean up after using the space and be sure to turn off the grills when you are done.
The Sky Lounge is open 24/7. Help yourself to use the available computer and printer. Limited printing is available via the office. Only two guest per apartment are permitted when using Sky Lounge. Want the Sky Lounge all to yourself or have a large party planned? Reservations for the Sky Lounge can be made with the concierge for a rental fee of $100 per hour plus a cleaning fee. *Subject to inspection.
Theater:
The theatre is located on the 8th floor near the Sky Lounge and is based on a first come first serve basis. Only two guests per apartment are permitted. Contact the office at 512.495.1543 if you have any questions on how to operate the individual systems.
Parking and Towing Information:
The first two floors of the parking garage belong to retail. Residential parking starts after the residential gate on the 2nd floor. To access the resident section of the garage, you will either use your fob or community code. When you leave the garage, there is a dedicated EXIT LANE for RESIDENTS ONLY. This will help with traffic flow as you leave the building. *Please note that resident parking is not permitted anywhere before the resident gate and may result in your vehicle being booted if parked in the retail or leasing sections of the garage.
Guest Parking:
Park Plaza does NOT have guest parking behind the residential gate. This is for residents only. Your guests are welcome to park in the retail parking and will be subject to any applicable charges. They also may park at the meters on Electric Drive. Please note, our office will NOT be validating any guest/vendor parking. If you have visitors, housekeepers, dog walkers, etc., they must utilize street parking or paid guest/retail parking.
Retail Parking Garage Rates:
Complimentary 15-minute grace period
0-3 hours- $15
4-5 hours- $18
6-8 hours- $21
24 hours-$25
Lost Ticket-$30
*Rates are subject to change.
Metered Street Parking Hours of Operation:
Monday – Wednesday
8:00 A.M. – 6:00 P.M.
Thursday – Friday
8:00 A.M. – 12:00 A.M.
Saturday
11:00A.M. – 12:00 A.M.
Towing:
Each resident needs to park past our resident gate on the 2nd floor. There is NO GUEST PARKING. Your guests may park anywhere on the first and basement levels. They may also park anywhere before the gate on the 2nd level. There are no refunds for towing. A car is subject to towing from the Gables Park Plaza parking garage if:
- It is parked past the resident gate without proper parking permission.
- It is parked in a handicap parking spot without the proper stickers or tags.
- It is double parked.
If your car is towed, you can contact Space Makers Towing at 512.961.3076
Valet Trash Service:
Our community offers valet trash service for your convenience! Bags should be tied when placed outside doors in the valet trash container or taken to the trash chute rooms, located near the units ending in 01 and 31 on each floor. Bags should be dropped down trash chute if taken to trash room. There is a $25.00/bag violation for any bags not thrown down the chute. Please helps us keep these spaces clear and clean.
Valet Trash will pick up two bags of trash per visit and an additional bag for recycling. Max bags of trash placed outside the apartment are 3 only if 1 is for recycling. No cardboard boxes, hangers, bedspreads that are not in a bag and tied, etc. should be dropped down the trash chutes. These items get caught in the trash chute causing trash to back up.
Valet trash container should be placed outside for collection from 6:00 PM to 8:00PM, Sunday through Thursday only!
No mattresses, box springs, or large pieces of furniture should be deposited in trash cute rooms.
All cardboard boxes should be broken down whether for valet trash collection or if placed in trash cute rooms.
Place your recyclable items in blue trash bags on top of your valet trash can. Recycle bags are to be provided by you, however as a courtesy we do have a limited supply at the concierge desk which are subject to availability.
For more information, please see the “Valet Trash Collection Addendum” in your lease contract, as well as, the following flyer.
Gables Park Plaza
RESIDENT INFORMATION SHEET
Doorstep to Dumpster Trash Pick-up
Questions?
Scan to watch a how-to video
Trash Collection Days/Times
Please place your trash container outside between 6:00-8:00 PM on pickup nights
STEP 1 Prepare trash for pickup
Securely bag and tie each trash bag. Trash bags must be tied properly (strings pulled and double tied).
STEP 2 Place on doorstep
Place properly tied trash bags inside your Ally Waste container and outside between 6:00-8:00pm
TRASHGUiDELiNES
Two bag limit per night. Double bag all pet waste.
Boxes must be broken down. Boxes no larger than 2'x2'
Non-collection holidays
STEP 3 Return waste container
Bring trash can inside by 9:00am the next morning. Containers left out may result in interrupted service.
PLEASEAVOiD
Bags over 15 lbs. Ripped or holey bags Loose trash or oversized items (e.g., furniture)
New Year’s Day
Superbowl Sunday Easter Memorial Day Juneteenth Independence Day Labor Day Halloween Thanksgiving Christmas Eve Christmas Day New Year’s Eve
Collection will begin after 8:00 PM on the scheduled nights
Fire and Other Emergencies:
In the event of a fire emergency, all residents must evacuate the building. We strongly suggest you gather as close as possible to the grassy area on the Northeast corner of the roundabout outside the building. This is the corner directly across Sandra Muraida Way. We all need to help each other. Make sure your neighbors are present and if they are not, report them to a representative of the Austin Fire Department (AFD).
In order to ensure the smoothest possible way to communicate status and any other information during times of emergency, we have set-up a separate phone number that provides updates to you as we receive them. Please note that the message will have a recorded update only and will not take messages. Recordings will be updated as frequently as we have additional information to share that can impact our community. The Emergency Voice Mail Update Phone Number is 833.229.0817 Ext. 5366. In addition, during an emergency, you can receive updates via twitter from AFD. Just follow @AFD_115SM and make sure you set it so you receive alerts on your mobile phone.
If you are cooking and there is smoke in your apartment or in our Sky Lounge, please DO NOT open your front door or the door into the main corridor. Doing so will set off the fire alarms throughout the entire building. Instead, we ask that you open any window or patio door leading outside the building. This will help the smoke dissipate more quickly and decrease the risk of setting off the fire alarms.
Each apartment will have one fire extinguisher located beneath your kitchen sink. If a fire in your apartment is too large to contain, do not try to put it out with the fire extinguisher. Instead, please exit the building immediately and pull one of the fire alarms as you leave. Once you are safely outside the building, call 9-1-1.
There are several pull stations throughout the building which will activate the fire alarms and alert AFD of an emergency. Activating a pull station without a true emergency is a serious offense. By doing so, the resident responsible is subject to fines, non-renewal, or lease termination. Furthermore, you will be investigated by AFD’s Arson department.
Until AFD assesses the danger and locates the fire, it is best to evacuate the building and meet at the resident meeting spot. Please do not try to exit the building in your car. If AFD needs to lay hose to put out a fire, they may close off the street leading to our property. No cars would be able to enter or exit the street or garage and we would not want this to put any resident or guest in harm’s way.
Whenyourlightbulbsorsmokedetectorbatterygoesout,youhavetheoptionto purchasethemfromParkPlazaatcost.SimplyenteraservicerequestonGables Gatewayandletusknowyouwouldliketobuyoneandwewillreplaceitforyouwithin 24hoursonabusinessday.Ifyou’dliketoprovidethebulb/batteryyourself,wewill gladlyreplaceitforyou!
Ifyourlightbulbsorsmokedetectorbatteryhappenstofailwithin30daysofmove-in orwithin30daysofpurchasefromParkPlaza,theywillbereplacedforfree.
Belowisthelistofbulbsyouwillfindinyourapartmentandthecostpriceperbulb.The nearesthardwarestoreisHomeDepotlocatedat,3600SInterstate35FrontageRd, Austin,TX.
GablesGateway,RentCafé:
ThebelowimageisanexampleofwhattheGablesGateway,RentCaféportallookslike. ToaccessGablesGateway,RentCafégotowww.gables.com.Clickonthe“Resident”tab onthetoprightcorner.ScrollthroughandselectGablesParkPlaza,thenclick“Go”.
Importantthingstoremember:
YourYES(utility/waterbill)willpostonthe25th ofthemonth.Yourrentwillpostat midnightonthe28thofthemonth.Ifyoupayonlineafter11:00pmofthe3rd,youwill besubjecttolatefees.
WhenaddingorsettingupyourbankaccounttoRentCafépleasedosoimmediately aftermovinginandtakenotethatanychangesmadetoyourpaymentaccountsshould bedonebeforethe25th ofeverymonthtopreventdelays.Keepinmind,somebanks takelongertoverifytobankaccounts.
Ifyouprepayinthesystemandyourrenthasnotposted,yourpaymentwillbeapplied totheoldestbalancesfirst,mostlikelyyourYESbill.Thiswillresultinanunpaidrental amountstillbeingoutstandingandwillbesubjecttolatefees.Bestwaytoavoidthisis topayyourrentplusYESbalanceatonceusingthe“ExtraPaymentAmount”boxonthe nextpage.
*Autopayisalsoavailableforyourconvenience.
Example1:Accountbalance$0/Noutilitybilling
Uponlogin,thebalancereflecteddueis$0.Findpastmonthlychargestodetermine amounttobebilledonthe28thandinputthistotalintheExtraPaymentAmountfield. ClickonNexttoprogressthroughprocessingthepayment.
Example2:Balancedue(includespastduebalanceand/orutilitybilling)
TheAccountBalancewillreflectatthetop;thisamountwillautomaticallybeincludedin thepayment.Findpastmonthlychargestodetermineamounttobebilledonthe28th andinputthisintheExtraPaymentAmountfield.ClickonNexttoprogressthrough processingthepayment.
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