A century of care & a lifetime of rewards
Introducing Care & Rewards for Frasers Property home owners
Welcome to Care & Rewards
Care & Rewards is our industry-leading customer care and loyalty rewards program.
We want your property journey with us to be easy and enjoyable, and we'll be there for you every step of the way. When you purchase, you will have access to our dedicated Customer Care Team so you can feel proud and confident of your choice long after you make it.
Our Care starts with an attitude to go further for you.
With a century of experience, we know that it takes courage and commitment to form deep and meaningful connections to ensure people feel understood and appreciated. We've built our proud reputation on caring for the people we serve and the communities we help to create; whether you have purchased land, an apartment, a townhome, or an investment property, we are with you every step of the way.
We go beyond property. That's our promise.
The feeling you get when you buy with Frasers Property
Every customer deserves an excellent experience. That's why we have created a 'Care Promise'. This promise ensures you know what to expect at every step of your journey, from initial discovery and purchase to your settlement long after moving in.
The personalised care and expert support from one of our dedicated Customer Care Team helps ensure we remain committed to creating dream homes and welcoming communities where families can thrive and belong.
When you buy from us, you'll feel confident, cared for, appreciated and understood.
Help is always available
Our dedicated Customer Service and Customer Care Team are available to answer your questions as quickly as possible, no matter how big or small. If you need assistance outside these hours, the myFrasersProperty app is always at hand and is full of helpful information. Confident
Things to really care about...
Enjoy peace of mind and care you can count on every step of the way. www.careandrewards.com.au
Customer Service
Our team is here to answer any questions or concerns.
Tailored to your needs
Understanding your needs and requirements is at the heart of what we do. We want to make sure things run smoothly, and if issues arise, our fast and flexible approach helps address your concerns quickly.
Open communication
Our clear, simple and proactive communication ensures you have a complete picture of buying your property and its progress at each stage.
From the start of construction, you'll be kept up-to-date on the progress of property via the myFrasersProperty app.
We listen
We are always looking to improve your customer experience. Your feedback is always valued and appreciated. If you have something to say, we want to listen.
Be sure to look out for our regular surveys and take the opportunity to help us improve our care.
myFrasersProperty mobile app
Take control of your property journey, from one location.
Your Customer Care Team
We have dedicated Customer Care Teams in each state, here to help whenever you need us.
Property Trackers
The 'Track my Property' feature allows you to stay up to date with your new property's process, milestones and progress.
Stay connected every step of the way
Stay on top of all your property information and updates with the myFrasersProperty app – exclusive to Frasers Property customers and Care & Rewards members. From property progress reports and notifications to special rewards and benefits, you now have a wealth of information at your fingertips.
All your property details are in one place.
Your personalised myFrasersProperty app dashboard tells you everything you need to know at a glance – without having to contact your Customer Care Team.
• View all of your properties in one place
• View your membership tier and status
• Check in on your reward eligibility status
• Get notifications on the details that matter
• View exclusive member offers to bundle with your rewards
• Browse Priority Releases and book your purchasing appointment before the public.
Track your property
Be across every milestone of your property. Receive progress updates, from the start of construction to settlement and move-in day.
Track & log requests
Log and get detailed status updates on every request and its progress. Giving you confidence that a solution is on its way.
Get ahead of the game
Access exclusive benefits and rewards – including membersonly priority releases helping you achieve your property ambitions.
Create your myFrasersProperty account
After contract exchange, you'll receive a myFrasersProperty invitation. Once your account is created, you can download the app from your app store.
Can't find your invitation? Request a resend or email careandrewards@frasersproperty.com.au
The most rewarding experience in property
When you purchase with Frasers Property, you'll join the property industry's most generous rewards program: Care & Rewards.
As a valued member, you'll enjoy a lifetime of exclusive rewards and the ability to share these with your family and friends.
Benefits include Priority Access to upcoming releases and new properties, up to 3% Repeat Purchase Rewards, Family Share, Friend Referral and Partner Rewards at participating developments.
A lifetime of great rewards you'll love
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Enjoy a lifetime of great rewards for yourself, your family and friends.
Friend Referral Program
Refer a friend, and when they purchase a property, you’ll receive a $2,000 reward as a thank you. It's our way of rewarding loyalty and growing our community together.
Project Launch Invitation
Receive exclusive invitations to the unveiling of our newest property projects, giving you a front-row seat to what's coming next. Be the first to preview new communities, receive early insights, and learn how to unlock the greatest value using member benefits including Repeat Purchase Rewards and Priority Access.
Priority Access & Notifications
Silver members receive Priority Notifications and Priority Access to purchase in new releases before the general public.
Platinum members receive Priority Notifications and Priority+ Access to purchase before any other members.
Purchase Rewards
Grow your property portfolio and grow your rewards.
You’ll receive a 2% reward for purchasing a second property with us and a 3% reward on your third and any subsequent purchases.
Family Share
Share your member benefits and the gift of homeownership with your immediate family. By referring family members, you'll give them early access to project launches and releases, plus a purchase reward based on your tier level. Help your family join the Care & Rewards community.
Partner Rewards
Access exclusive member offers designed to enhance your rewards, alongside special benefits from our carefully selected partners, bringing you additional value at every stage of your property journey.
Fraser World
Sapphire Membership
Receive Sapphire membership to Fraser World for one year and 15% off the best available rates at participating Fraser serviced apartments and hotels.
Project Settlement Gift
Receive a settlement gift for each property you purchase. This gift celebrates an exciting milestone in your property journey and is our way of showing our appreciation and welcoming you into your new community.
Rewards are the ultimate care
Project Settlement Gift
Project Launch Invitation
1 settled property and opted into the program
2 settled properties and opted into the program
Friend Referral Program $2,000 referral reward $2,000 referral reward
Priority Access & Notifications
Member Events & Promotions
Fraser World Sapphire Membership Partner Rewards
Purchase after Platinum members Priority+ Be the first to purchase, before anyone else
Care & Rewards terms and conditions, member benefits apply to participating development only. See the Care & Rewards website for details.
The Care & Rewards difference
Join the Frasers Family and make the most of these benefits to help achieve your property ambitions.
