e’re delighted that you have chosen to join us at the Care Forum – a unique event, tailormade to meet your individual requirements. We have carefully planned out your itinerary to ensure your time here is worthwhile: Connect with businesses relevant to your current and forthcoming projects in our matchmade one-to-one meetings.
And let’s not forget the networking – we’ve created a relaxed environment for you to form new partnerships, with ample opportunities to mix with peers during the buffet lunch, coffee breaks and networking dinner!
4
Our Partners
6
8 Itinerary
‘ Sensory Garden Month: Practical approaches for safer and more engaging outdoor spaces ’
10 Seminars
18
14 ‘ Training & Innovation: Digital training platforms – What works and what doesn’t in care ’ ‘ Nurse Call Systems: Choosing solutions that enhance independence without intrusion ’
16 Delegates
20 Dates for your Diary
24
Supplier Directory
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The Care Forum organised by Forum Events
For more information about our event, contact:
Jake Healy - Event Manager on 01992 374067 or j.healy@forumevents.co.uk
Lucia Alio - Delegate Portfolio Manager on 01992 374068 or l. alio @forumevents.co.uk
Partners & Supporters
Itinerary
MONDAY TUESDAY
08.45 - 09.30
Opening Presentation
‘Balancing the care quality with financial resilience across large portfolio’s of care homes’
Hosted by: Ian Donaghy
Joined by: Tapiwa Madovi, Iain Clague, Derya Aydinb & Neil Reid-Chesworth
Atlantis Suite
09.40 - 10.25
Seminar
‘In My Experience: How to stay compliant with CQC ’
Sultana Pasha
KYN
Atlantis Suite
10.30 - 13.05
Face to Face Meetings
Discovery Suite
13.05 - 14.05
Networking Buffet Lunch
RBG Restaurant
07.30 - 08.45 Breakfast
RBG Restaurant
09.00 - 09.45
Seminar
‘Breaking silos between health, social care, community services’ Lauri Smith
The Civility Gap Atlantis Suite
09.50 - 12.55
Face to Face Meetings
Discovery Suite
12.55 - 13.55
Networking Buffet Lunch
RBG Restaurant
14.05 - 16.40
Face to Face Meetings
Discovery Suite
16.45 - 17.30
Seminar
‘How Many Times Do I Have To Tell Them?’ Iain Claigue
Care Connector Network
Atlantis Suite
19.30 - 20.00
Pre Dinner Drinks
Pre Function Suite
20.00 - 23.00
Evening Dinner
Pre Function Suite
Verkada is a pioneer in cloud-based physical security solutions by enabling over 30,000+ organisations in over 85 countries to protect their people and and operate safer, smarter buildings. Designed with simplicity in mind, Verkada offers six product lines — video security cameras, door-based access control, environmental sensors, alarms, workplace, and intercoms that provide unparalleled visibility through a single cloud-based software platform.
Visit us at www.verkada.com
SENSORY GARDEN MONTH: Practical approaches for safer and more engaging outdoor spaces
As dementia care providers place increasing emphasis on wellbeing, independence and quality of life, sensory gardens are becoming an increasingly valuable part of care home environments. Well-designed outdoor spaces can help support cognitive stimulation, reduce anxiety and encourage social interaction for residents living with dementia. Access to nature and sensory engagement can also contribute positively to mood, physical activity and overall wellbeing…
However, creating effective dementia-friendly sensory gardens requires more than simply adding plants and seating areas. Care providers must balance stimulation, accessibility and safety while ensuring outdoor environments remain welcoming and easy to navigate.
Designing
Safe and Accessible Outdoor Spaces
One of the biggest challenges in dementia-friendly garden design is reducing confusion and promoting safe movement throughout the space.
Clear, continuous pathways are particularly important. Circular walking routes can help residents move independently without encountering dead ends or confusing layouts that may increase frustration or anxiety.
Path surfaces should be smooth, non-slip and suitable for mobility aids, while avoiding patterns or strong visual contrasts that could be misinterpreted by residents with cognitive impairments.
Accessibility also extends to seating and resting areas. Benches should be positioned regularly throughout the garden to support residents with limited mobility, while shaded areas can help improve comfort during warmer weather.
Good visibility is equally important. Care teams should be able to supervise outdoor areas effectively without creating environments that feel overly clinical or restrictive.
Using Sensory Stimulation Carefully and Effectively
Sensory gardens are designed to engage multiple senses, including touch, smell, sight and sound. However, overstimulation can sometimes create distress rather than comfort for individuals living with dementia.
Many care providers are therefore moving towards calmer, more therapeutic design approaches that prioritise gentle sensory experiences.
Fragrant planting such as lavender, rosemary and jasmine can help create familiar and comforting scents, while textured plants and natural materials can encourage tactile interaction.
Colour also plays an important role. Bright but balanced planting schemes may help improve orientation and visual interest, although excessive visual clutter should generally be avoided.
Water features, bird-friendly planting and wildlife areas can also help create calming sound environments and encourage engagement with nature.
Encouraging
Independence and Meaningful Activity
Another growing trend is the use of sensory gardens to support purposeful activity and resident participation.
Raised planting beds, gardening stations and accessible planting areas allow residents to engage with horticultural activities safely, helping support dexterity, routine and social interaction.
For many residents, gardening activities can also trigger positive memories and provide a sense of familiarity and achievement. Care providers are increasingly using outdoor spaces for:
• horticultural therapy sessions;
• social activities and events;
• family visits;
• quiet reflection areas; and
• intergenerational activities involving schools or community groups.
Maintenance and Long-Term Planning Considerations
While sensory gardens can deliver significant wellbeing benefits, ongoing maintenance remains a key operational consideration.
Poorly maintained pathways, overgrown planting or damaged furniture can quickly create safety risks and negatively affect usability. Seasonal planning is therefore important to ensure outdoor spaces remain attractive and functional throughout the year.
As a result, many care providers are prioritising suppliers and landscape partners with specialist experience in dementia-friendly environments and long-term maintenance support.
Sensory Gardens as Part of Modern Dementia Care
As expectations around resident wellbeing continue to evolve, outdoor environments are increasingly recognised as valuable therapeutic spaces that can support dignity, independence and quality of life for people living with dementia.
For care providers, thoughtful sensory garden design is becoming an important part of creating safer, more engaging and more personcentred care environments.
Supporting the care sector through skills, leadership and progression
At t2 group, we’ve spent over 30 years working alongside care providers across England, helping organisations build skilled, confident, and capable teams through high-quality Apprenticeships and Diplomas.
As one of the leading Health and Social Care training providers in England, we understand the realities of the sector because we work with care employers every day. We support organisations of all sizes and specialisms across the country, from residential and nursing care providers to supported living and home care organisations, helping them develop their workforce.
Our programmes
Health & Social Care Apprenticeships
Level 2 Adult Care Worker
Level 3 Lead Adult Care Worker
Level 5 Leader in Adult Care
Leadership & Management Apprenticeships
Level 3 Team Leader
Level 5 Operations Manager Diplomas in Adult Care
Level 3 Diploma in Adult Care
Level 4 Diploma in Adult Care
Level 5 Diploma in Leadership & Management for Adult Care
Seminars
MONDAY 8TH JUNE
08.45 – 09.30
Hosted by:
Ian Donaghy
Joined by:
Tapiwa Madovi Director Parkhill Support Services
Derya Aydin General Manager Quantum Care
Neil Reid-Chesworth COO Oxford Care Homes
Iain Clague Founder Care Connector Network
“Balancing the care quality with financial resilience across large portfolio’s of care homes”
• Maintaining Care Standards at Scale
• Ensuring consistent, high-quality care across multiple locations
• Embedding strong governance and clinical leadership structures
Big Ian works tirelessly to raise dementia awareness and combat loneliness, always focusing on the individual drawing on his experience of 20 years teaching young people with learning difficulties, and nearly 10 years in the world of care. Ian has been awarded CARE TRAINER OF THE YEAR at the British Care Awards and has created bespoke events for the NHS, Care Quality Commission, Yorkshire Ambulance Service, as well as large corporates to transform communication, teamwork & kick ignorance into touch about dementia & learning difficulties. His books have received critical acclaim across social care sector and the NHS being endorsed by The Alzheimer’s Society & Bereavement Groups.
Tapiwa Madovi is the Founder of Parkhill Support Services, a specialist supported living provider supporting adults with Autism, Learning Disabilities, Mental Health needs, Complex Needs, and behaviours that challenge.
With over a decade of senior leadership experience in social care, Tapiwa has built, grown, and led services across multiple locations, developing a reputation for combining high-quality, person-centred support with strong operational and commercial performance. His expertise spans service growth, quality improvement, workforce development, regulatory compliance, commissioning relationships, and organisational turnaround.
Having overseen teams, services, and growth initiatives across diverse care settings, Tapiwa is passionate about creating cultures where people and performance thrive together. He believes that excellent care and financial sustainability are not competing priorities, but mutually reinforcing outcomes driven by strong leadership, engaged teams, effective governance, and disciplined operational execution.
At Care Forum 2026, Tapiwa brings a frontline operator’s perspective to the discussion on balancing care quality with financial resilience, sharing practical insights from leading and scaling care services in an increasingly complex and challenging sector.
Derya Aydin has worked in health and social care for over 20 years. Throughout her career, she have been passionate about providing high-quality, person-centred care and supporting people to live with dignity, independence, and choice.
She holdes a Level 5 Diploma in Leadership for Health and Social Care, an MBA from Buckinghamshire New University, a BA in Labour Economics and Industrial Relations, and a Postgraduate Certificate in Education (PGCE) from the University of Westminster. Her experience includes working in a variety of leadership roles, including Registered Home Manager, Deputy Manager, Service Coordinator (NHS) Residential Care Manager, and Lecturer in Health and Social Care.
As a Home Manager, she is committed to creating a safe, welcoming, and supportive environment for residents, their families, and our staff team.
Derya has extensive experience in care quality, she workes closely with residents, relatives, healthcare professionals, and community partners to ensure that the care we provide meets the highest standards and reflects the individual needs and wishes of each person they support.
Neil Reid-Chesworth is Chief Operating Officer of Bira Care Homes Group and serves as Responsible Individual across a portfolio of residential and nursing care services in Wales and England.
Neil has led organisations through periods of growth, transformation, and regulatory challenge. His work focuses on building strong leadership teams, creating positive workplace cultures, improving resident outcomes, and ensuring services remain inspection-ready and compliant with regulatory standards.
Neil is particularly passionate about leadership development and organisational health within social care. Drawing on practical frontline experience and leadership psychology, he supports teams to strengthen leadership capability, improve team performance, and foster positive workplace cultures that enable both staff and services to thrive.
To read Iain Claigue’s biography see overleaf.
09.40 – 10.25
Sultana Pasha
Quality & Compliance Director KYN
16.45 - 17.30
Iain Claigue Founder Care Connector Network
MONDAY 8TH JUNE
“In My Experience: How to stay compliant with CQC”
The presentation will go through some of the key areas of focus during a CQC inspection as well as giving examples of quick wins and areas that a service can become non-compliant without realising.
• CQC framework
• What an inspection looks like
• Where services can go wrong
• Top tips to always be prepared
With over 13 years of experience in Adult Social care including 8 years as a CQC inspector, Sultana Pasha is dedicated to helping organisations deliver exceptional quality of care for their residents. She has been successful in her roles as Quality and Compliance Director for Luxury care homes and achieved multiple outstanding ratings through the implementation of robust quality standards. Her passion for regulation led her to establish a consultancy focused on guiding care providers to achieve the best possible regulatory outcomes. As an expert in regulatory matters, she specialises in preparing providers for the challenges they may face and ensure they are always prepared to meet and exceed standards for the benefit of their business and the individuals they support. Sultana is also the Quality and compliance Director for KYN. KYN is a luxury care provider based in Knightsbridge Central London. At KYN they aim to provide holistic care that is backed by experts in the field. KYN was conceived to ensure higher standards that are unique to the care environment.
“How Many Times Do I Have To Tell Them? ”
Join Iain to look at why communication breaks down within teams, why people do not always do what we expect them to do, and how organisations can build stronger cultures, accountability and engagement.
Iain Claigue is the Founder of The Care Connector Network. With over 35 years of experience spanning hospitality, nutrition, leadership, and social care, he is a recognised speaker, facilitator, and connector within the care sector.
A graduate in Applied Human Nutrition and Dietetics, Iain combines practical frontline experience with expertise in behavioural science and performance improvement. His work focuses on helping organisations understand why people do what they do and how leaders can create environments where positive behaviours thrive.
Through The Care Connector Network, Iain brings together care providers, professionals, and suppliers to share knowledge, build meaningful relationships, and drive positive change across the sector.
Seminars
TUESDAY 9TH JUNE
09.00 – 09.45
Lauri Smith Founder & CEO
The Civility Gap
“Breaking silos between health, social care, community services”
• Explore what workplace incivility looks like in care (often subtle, normalised behaviours rather than overt conflict)
• Link incivility to staff wellbeing, morale, sickness absence and turnover
• Address the growing generational divide in the workforce, particularly the impact of experienced staff retiring and younger staff entering care with different expectations, communication styles and values
• Examine how poor culture accelerates this divide, and how inclusive, respectful cultures help retain both groups
Lauri Smith is the founder of Civility Home Care SA and a respected advocate for dignity, compassion, and ethical practice in community care. With extensive experience across health, social care, and service design, Lauri works at the intersection of leadership, policy, and frontline delivery. Their work focuses on closing the “civility gap” by embedding respect, accountability, and human-centred values into care systems and organisational culture. Lauri regularly collaborates with providers, regulators, and care professionals to drive sustainable improvement, promote workforce wellbeing, and ensure high-quality outcomes for the people and communities care services exist to serve.
TRAINING & INNOVATION: Digital training platforms –What works and what doesn’t in care
Digital training has become a core component of workforce development in the care sector. From e-learning modules and mobile apps to simulation tools, providers now have more options than ever to deliver training at scale. However, the reality is mixed: while some organisations are seeing clear improvements in engagement, compliance and care quality, others are struggling with low adoption and limited impact…
What’s working
The most effective digital training approaches share a number of common characteristics:
1. Blended learning models
Digital platforms work best when combined with in-person training and on-the-job coaching. This reinforces learning and ensures staff can apply knowledge in real care settings.
2. Mobile-first accessibility
With many care staff working shifts and limited desk access, mobile-friendly platforms are essential. Short, bite-sized content that can be accessed on demand is proving far more effective than long-form modules.
3. Scenario-based learning
Simulation tools and real-life scenarios, particularly in areas like dementia care, safeguarding and emergency response, help staff build confidence and decisionmaking skills, not just theoretical knowledge.
4. Clear links to outcomes
Leading providers are aligning
training with CQC expectations and care outcomes, using data to track improvements in areas such as incident reduction or audit performance.
What’s not working
Despite the potential, common pitfalls remain:
• Over-reliance on generic, off-the-shelf content with limited relevance to care environments
• Low engagement due to poor usability or overly complex platforms
• Treating digital training as a tick-box exercise rather than a development tool
• Lack of follow-up, meaning knowledge is not embedded in practice
Without the right approach, digital platforms can quickly become underused and ineffective.
Practical implementation steps
To maximise the value of digital training platforms, care providers should focus on:
1. Define clear objectives
Identify what the training is intended to achieve, whether compliance, skills development or improved care outcomes.
2. Choose user-friendly platforms
Prioritise solutions that are intuitive, mobile-accessible and suitable for a diverse workforce.
3. Tailor content to care settings
Ensure training reflects real-world
scenarios staff encounter daily, rather than generic material.
4. Adopt a blended approach
Combine digital learning with face-to-face sessions, mentoring and practical application.
5. Engage staff early
Involve frontline teams in selecting and shaping training to improve buy-in and relevance.
6. Provide time and support
Ensure staff have dedicated time to complete training and access to support if needed.
7. Track and measure impact
Use reporting tools to monitor completion, engagement and links to care quality metrics.
8. Continuously review and improve
Regularly update content and adapt delivery based on feedback and changing regulatory requirements.
From compliance to capability
Digital training platforms offer significant potential for care providers, but only when implemented effectively.
By focusing on usability, relevance and real-world application, organisations can move beyond compliance-driven training to build capable, confident teams, ultimately improving outcomes for both staff and residents.
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Delegates
Abbey Healthcare
Askham Village Community
Aston Care Ltd
Avante Care & Support Ltd
Barchester Healthcare
BIRA Care Homes
Centrum Care Homes
Chameleon Care
Christian Care Homes
Consummate Care Ltd
Curve Care
ExtraCare Charitable Trust
Fitzroy
Forest Care
Gabby Spencer Properties Ltd
Gaia Care Homes
Gorkha Healthcare Ltd
HERD GROUP
Holden Grange Care Group
Holmes Care Group
KYN
Liaise
Maria Mallaband
Group Commercial Director
Associate Director of Operations & Quality
Director
Director of Quality
Regional Director
Director
Head of Acquisitions & Integration
Finance Director
Managing Director
Operations Director Director
Associate Director
Registered Manager
Deputy Manager
Director
Director
Wellbeing Research & Innovation Lead Manager
Executive Director, Operations & Quality
Interim Manager
Deputy Mananger
Director of Operations
CEO
Director
Q & C Manager
Co Founder
Director
Chief Financial Officer
Compliance & Quality Director
Director of Quality & Governance
Regional Director
Regional Director
Meadow Care Homes
Mission Care Management
Mulberry Care Ltd
Nellsar Care Homes
Neuron Healthcare Ltd
Nightingale Hammerson
Northcourt Lodge Nursing Home
Parkhill Support Services Ltd
Peasmarsh Place
Pilgrims Friend Society
Priscilla Wakefield House
Quantum Care
Radis Community Care
Richan Care Ltd
St Margarets Care Home
The Haven
Twinglobe Care Homes
Uob
St Pauls Care Centre
Director
Facilities Manager
Managing Director Mulberry Care Group
Digital Transformation Manager & Rehab Lead
Quality Development & Innovation Manager
Director
Registered Manager
Director
Director
Director
Operations Manager
Quality Assurance
General Manager
Head of Buisness Development
Director
Director
Registered Manager
Head of Operations
Honorary Fellow
Unit Manager
NURSE CALL SYSTEMS: Choosing solutions that enhance independence without intrusion
Technology is playing an increasingly important role in supporting safety and wellbeing in nursing homes. From wearable devices to room-based sensors, digital monitoring tools can help staff detect risks earlier, respond faster to incidents and support residents to live more independently. However, for care home leaders at the Care Forum the challenge is not simply adopting new technology: it is ensuring that systems enhance care without compromising dignity, privacy or trust…
Supporting independence through discreet monitoring
Many modern care technologies are designed to be less intrusive than traditional monitoring approaches. Wearable devices, for example, can track movement patterns, detect falls or monitor vital signs while allowing residents to move freely throughout the home.
Similarly, room sensors can detect unusual activity, such as prolonged inactivity or nighttime wandering, without requiring constant staff supervision. When used appropriately, these systems allow residents to maintain independence while ensuring staff are alerted when intervention may be required. The goal is to support autonomy rather than restrict it.
Choosing the right technology for the environment
Not all monitoring technologies are suitable for every care setting. Leaders should consider factors such as resident needs, layout of the building and staff workflows when evaluating solutions.
For example, wearable technology may be effective for residents who are mobile and comfortable using devices, while discreet environmental sensors may be more appropriate in dementia care settings where devices could be removed or misplaced.
Integration with existing systems (such as nurse call platforms or electronic care records) is also important to ensure alerts and data can be acted upon quickly by care teams.
Ethical and transparent deployment
Introducing monitoring technologies also raises important ethical considerations. Residents and families should clearly understand what information is being collected, how it is used and who has access to it.
Transparent communication is essential to build trust. Many care providers involve residents,
relatives and staff in discussions before introducing new systems, ensuring that technology supports the organisation’s values and care philosophy.
Consent and data protection requirements must also be carefully managed, particularly where personal health or behavioural data is involved.
Technology as a support, not a replacement
While monitoring systems can enhance safety and efficiency, they are not a substitute for human care. Instead, the most effective deployments use technology to free up staff time for more meaningful interaction with residents.
For nursing home leaders, the priority is finding the right balance, adopting tools that improve safety and operational insight while preserving the dignity, independence and personal relationships that remain at the heart of high-quality care.
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Dates for your Diary
29th & 30th June 2026
The Manchester Deansgate Hotel
Scan or click here for our website:
21st & 22nd September 2026
Radisson Hotel & Conference Centre, London Heathrow
Scan or click here for our website:
19th & 20th October 2026
Radisson Hotel & Conference Centre, London Heathrow
Scan or click here for our website:
2nd & 3rd November 2026
The Forrest of Arden, Birmingham
Scan or click here for our website:
Build a Bright Future with Apprenticeships
Paragon Skills is an award-winning apprenticeship training provider, specialising in the care sector. Offering high-quality apprenticeships from Entry Level 2 to Management Level 5.
Why Choose Paragon Skills?
Empower Your Team
With our award-winning, hands-on training, apprentices are equipped to make an immediate impact in your care setting.
Invest in Future Talent
Our tailored apprenticeship programmes build the skills your business needs, providing a sustainable path to nurture and grow your workforce.
With over 25 years of experience, 1st Waste Management is the UK’s largest independent broker, providing a seamless, compliant approach to waste management tailored specifically for the care sector. We understand that in a care environment, safety and reliability are non-negotiable. Key Benefits for Care Providers:
• Total Compliance: Access all clinical and general waste compliance documents 24/7 via our Digital Portal, ensuring you are always CQC-ready.
• Cost Savings: We leverage our 500+ supplier network to drive down costs, allowing you to redirect vital funds toward resident care.
• Seamless Management: One contract and a single point of contact for all waste streams, from hazardous and clinical to general recycling.
• Reliability: Our 100% service resolution guarantee ensures a hygienic, safe environment for your residents and staff. We act as your dedicated partner, making your waste processes safe, smooth, and hassle-free.
Added Value Enterprises
Added Value Enterprises (AVE) specialise in delivering cost savings to businesses across the hospitality, care, education, healthcare and leisure sectors – utilising their vast network to ensure their clients can implement a firstclass supply chain which ticks all of the boxes in terms of customers, compliance and costings. The expert team works with companies across the UK to simplify their food and non-food supply chains, acting as a single point of contact as well as delivering comprehensive audits of existing arrangements, analysing menu impact, and evaluating upcoming market trends to help their clients stay ahead of the curve. Nutritional experts within the team provide all of the support and guidance clients need to offer quality, balanced and sustainable menus – including through bespoke workshops.
Adept Fire & Security Ltd
Adept Fire & Security Ltd supply, install, service and maintain electronic fire and security systems for the care sector across the UK. Our services include, Fire alarms Nurse call Fire extinguishers Emergency lighting Access control CCTV Disabled alarms EVCS Adept can takeover the service of any number of the systems above giving you a reduced cost, transparent, professional, one-stop supplier of your fire safety and security requirements. 03450 170 872 / chris@adeptfiresecurity.co.uk / adeptfiresecurity.co.uk
As UK market leaders in accessible bathroom and kitchen solutions, we’re proud to boast a portfolio of over 5,500 products that are intelligently designed by our team of expert in-house engineers to help you create inclusive, practical spaces that make life better for people living with reduced mobility, dementia or visual impairment. As experienced manufacturers, our products are independently certified and assessed by third-party organisations and rigorously inspected before dispatch to customers from our distribution hubs which provide reliable next-working-day delivery services. Our team of adaptations experts includes 40 Sales Representatives and a dedicated Customer Services department with regional advisors trained to deliver market-leading support, a highly-skilled network of Surveyors and Maintenance Engineers able to conduct on-site visits, and an experienced Technical Team on-hand if further assistance is required.
Aqua Technologies Europe Ltd (ATE) is a leading water hygiene management and building facilities maintenance company based in London. ATE provides Legionella control, water hygiene management services, Mechanical and Electrical services, HVAC, Boiler and Drainage services across various industries including Care Homes. The company is ISO accredited, registered with LCA, Safe Contractor, SafePQQ, Refcom and Constructionline.
AQUATOOLS, expert in water hygiene at the outlet, is a French company founded in 2006. The company specialises in the manufacture of anti-Legionella point-of-use filters and accessories for healthcare facilities (hospitals and care homes) and public buildings (hotels, leisure facilities, campsites, etc.). AQUATOOLS point-of-use filters provides immediate protection by acting as a physical barrier against waterborne pathogens. They are easy to install on taps and showers to guarantee the water quality at the outlet Sustained investment in R&D, and close collaboration with scientific experts, has quickly established AQUATOOLS as a key player in the point-of-use filtration sector. The exceptional quality and performance of our filters has positioned us, today, as a market leader in France and a key player in international markets, with subsidiaries in the United States, the United Kingdom and in Germany.
Beaucare is a nationwide, award-winning, multi-sector supplier specialising in medical equipment, service and maintenance, and hygiene products. With over 30 years of trusted experience, we have built strong partnerships with leading suppliers and manufacturers, enabling us to offer high-quality, specialist products at competitive prices. We focus on delivering exceptional value, reliable support, and long-term solutions, so our customers can operate with confidence. Our experienced Account Managers take the time to understand each organisation, providing expert advice, ongoing support, and a truly personal service you can rely on.
Focused on your outcomes The traditional business model for care home supplies is to give customers as much choice as possible, and then let them get on with it. For us, that’s just not good enough. Our offer has been developed around a simple principle: that our customers are seeking not just the right products and services, but the right outcomes. We believe our job is to partner with our customers to fully understand what they are trying to achieve, so we can ensure our products and services actually deliver what they’re looking for. Trusted by our industry’s biggest names, as one of the UKs leading supply partners to the Health and Social Care sector, we are proud to support over 5,000 care homes with their everyday needs.
Brewers Decorators Centre’s are the largest dedicated supplier of decorating materials in the UK, supplying paint and specialist coatings, including wallpaper, tools, spray, sundries, PPE and access equipment. We have over 250 stores, supplying all of the major paint brands including Albany, Benjamin Moore, Crown, Dulux, Earthborn, Farrow & Ball, Graphenstone, Johnstones, Little Greene, Zinsser, and much more. Founded in 1883 Benjamin Moore paints who are supporting our meetings today are here to introduce their brand which help reduce maintenance cycles and have a unique colour lock technology. Wallpaper Direct is just one of our brands, supplying papers from Anaglypta, Cath Kidston, Cole & Son, Colefax & Fowler, Harlequin, Jules, Jean Paul Gaultier, Ralph Lauren to name a few. Alongside Wallpaper Direct, Brewers can offer One Piece Wall Murals supplying a company design or thousands of options from stock images. PaintWell, Paint Shed & Promain are also part of the Brewers Group
De BeleefTV is a Dutch company revolutionizing elderly care with innovative, touch based activity tables. Founded in 2015 from a heartfelt collaboration with a Dutch care home, we craft mobile, wheelchair-friendly devices packed with 350+ engaging apps, from nostalgic jukebox music and brain games to photo slideshows and group trivia. We focus on making joy accessible for dementia patients and seniors by sparking memories, boosting social bonds, and sharpening motor skills in a fun, stress free way. Our sleek, height adjustable tables blend cutting edge tech with genuine human connection. We have become an international company as our products have found their way to more than 12 countries in and around Europe, and we’re now in over 2500 care homes worldwide.
DELABIE-DVS is Europe’s leading manufacturer of water controls and sanitary fittings for commercial environments. With over 150 years’ experience, the company provides innovative and hygienic solutions for healthcare settings such as hospitals, care homes and retirement facilities. DELABIE-DVS has developed a range of solutions that deliver safe, temperature-controlled hot water and help reduce the risk of infection from waterborne bacteria. They offer TEMPOMATIC taps with an automatic duty flush, BIOCLIP mixers with removable bodies or spouts for easy disinfection and the SECURITHERM range with automatic shut-off in the event of hot or cold water failure. Every product is individually tested before delivery to meet the demands of care settings. Complementing its hygienic tapware range, DELABIE-DVS also presents their Be-Line® accessories, a design-led range of accessibility aids. Offered in 3 different finishes, they ensure patient comfort and peace of mind for facilities managers, whilst being suited to any interior design.
Fire & Evacuation Services Ltd is a leading UK-wide provider of emergency response, fire safety, and evacuation management solutions. Led by operational Firefighters with decades of frontline experience, we deliver reliable, compliant, and professional services that protect people, property, and communities. As an approved training provider, we offer practical, hands-on courses delivered by experienced Firefighters, Paramedics, and Health & Safety professionals, ensuring high-quality, real-world instruction and industry-leading standards. Our training courses include: Fire Safety Awareness Fire Warden Training Manual Handling Emergency First Aid at Work First Aid at Work Evacuation Management We also provide a comprehensive range of fire safety & support services, including: Fire Risk Assessments SIB Site Documentation Residential Emergency Personal Emergency Evacuation Plans (RPEEPs) Fire Extinguisher Servicing & Maintenance Emergency Welfare Services, including Lift-Out-of-Action support & Evacuation Chair assistance At Fire & Evacuation Services Ltd, we combine operational expertise with a people-first approach to deliver trusted, compliant, and responsive solutions across the UK.
First Compliance
First Compliance in a multidisciplinary building compliance company, we pride ourselves on our professionalism and technical competence, delivering industry-leading compliance services tailored to your unique needs. Specialising in Fire Damper Testing, Ventilation Maintenance, Fire Door Inspections, Kitchen Extraction Maintenance and Deep Cleaning we ensure your business adheres to the highest safety standards while enhancing operational efficiency. Our dedicated team is committed to excellence. Our robust specifications not only meet regulatory requirements but exceed them, providing peace of mind to our clients. Each service is designed to address common pain points—such as fire hazards, poor air quality, and compliance confusion—enhancing your workplace safety and efficiency. Don’t wait until a problem arises - contact us today to enhance you premises safety. Elevate your standards with a partner who values your safety as much as you do!
Gainsborough Specialist Bathrooms
Through expert evolution, we are now a total bathroom solution specialist that delivers assured care, safety and accessibility for semi-ambulant bathers, healthcare providers and moving and handling professionals. Our holistic products and services deliver ultra-efficiency and cutting-edge antibacterial protection with a bather-centric approach. Duty of care is safeguarded by our excellence in bathroom and wet room ergonomics that meet the healthcare challenges of today and tomorrow. We are a proven partner that delivers all aspects, sustainably. From complete bathrooms and wet rooms to transfer equipment and sanitary ware; project design and management; technical innovation and support; to complete installation and lifetime servicing – Gainsborough is the solution.
Green Earth Supplies Ltd
At Green Earth Supplies, helping organisations across the UK reduce heating costs, lower carbon, and improve heating performance through proven, easy-to-implement energy-saving technologies. Energy prices continue to rise and sustainability targets are increasingly important, our solutions are designed to help providers take control of operational costs without costly upgrades or disruption to everyday operations. Our flagship technologies EndoTherm and Heatsave Pro - work together to enhance heating efficiency and maximise savings potential. EndoTherm is a non-invasive treatment that improves heat transfer within wet heating systems and can reduce consumption by up to 15%, combined with Heatsave Pro’s intelligent optimisation and monitoring capabilities, organisations can achieve total energy savings of 20–30%. Trusted within NHS, schools, care, and commercial properties across the UK, our technologies provide a practical and cost-effective route to reducing energy, cutting carbon, and delivering long-term financial savings - all without the need for major infrastructure changes.
Grosvenor Contracts Bespoke Interiors
30 Years of Excellence in Healthcare Interiors From design to installation, we transform care environments into clean, safe, inviting, and comfortable spaces with bespoke curtains, blinds, upholstery, soft furnishings, and linen. We also supply and install a full range of specialist solutions, including recyclable cubicle curtains, anti ligature tracks, antimicrobial fabrics, and high performance window film. Our work provides healthcare facilities across the UK with products built for hygiene, practicality, and durability, without compromising on style. Beyond installation, we support our clients with maintenance, professional cleaning, and re upholstery to keep spaces compliant, welcoming, and cost effective for the long term. Grosvenor Contracts are committed to sustainability - in the way we operate, the materials we use, and the services we provide. By extending product life, reducing waste, and prioritising repair over replacement, we help care providers balance operational performance with responsible stewardship. We look forward to meeting you at The Care Forum 07866
Intercall Nursecall Systems
Intercall manufactures a comprehensive range of advanced call systems designed for a wide variety of care environments and budgets. All our solutions deliver clear, informative alerts that help staff respond quickly, efficiently, and confidently. Intercall ONE is a smart, cost-effective system offering full datalogging, industry-standard compliance, and secure cloud-based reporting. Our premium Intercall Touch system is built for modern care environments. It features integrated out-of-bed heat sensors and staff RFID identification, enabling accurate recording of staff response times and movement using ID Care Cards or Tokens. Across our entire product family, Intercall combines high-performance technology with modern, stylish design— creating communication solutions that look as good as they perform, while meeting the evolving needs of today’s care providers.
Legrand Care
Legrand Care is a global brand specialising in the innovative development of connected technology for the health, housing, and social care sectors. Designed with one primary objective: to improve people’s lives. With over 40 years of knowledge and experience, we are strong leaders in the international market of connected care, offering comprehensive and fully managed digital solutions that allow customers to efficiently deploy improved care services. To support people to live their healthiest and most fulfilling lives.
Medicare Systems Ltd are specialists in the design, manufacture and installation of advanced wireless nurse call systems, trusted by healthcare providers worldwide. Our solutions enable clear, reliable communication between patients and staff, improving response times and overall care across nursing homes, hospitals, hospices, and clinics. From initial consultation through to installation and commissioning, we deliver a complete, tailored service to suit any facility or budget. Our systems further enhance care management with detailed reporting, staff tracking, and CQCcompliant monitoring. Please call our free phone number 0800 849 5123 or visit our website www.medicaresystems.co.uk to arrange a demonstration or request a quote based on your needs.
Miele Professional is dedicated to supporting safer care home environments where protecting residents and staff is the top priority. Its 360PRO approach brings together expert consultancy, high-performance laundry and dishwashing systems, and ongoing service into a fully integrated solution designed specifically for care settings. Every element of the Miele system is built to uphold the highest standards of hygiene. From residents’ clothing and bed linen to crockery and kitchenware, advanced programmes and disinfection processes help reduce the risk of infection, supporting safer daily operations and greater peace of mind. Miele’s solutions are designed to ease pressure on care teams. Reliable, intuitive equipment and optimised workflows help staff work more efficiently, while gentle fabric care and stringent infection control preserves comfort and dignity for those in their care. By combining proven expertise with a people-first approach, Miele Professional enables care homes to maintain safe, supportive and high-quality environments every day.
MOA Benchmarking provides tools for Governance, Risk Management, and Continuous Quality Improvement for providers of Adult Social Care. Our audit tools de-duplicate the effort required by all providers to interpret and selfassess against the CQC Single Assessment Framework and provide a comprehensive, ongoing schedule of audit tools which extend beyond simple operation checklists to evaluate the broader structures and systems in which care and service delivery takes place - a key area of focus for the current CQC’s current approach to inspections and ratings. The tools work in parallel with sophisticated, modern tools for Surveys, Feedback & Complaint management, Accident and Incident reporting, and Risk Management - all of which feed through to real-time dashboard reporting and Continuous Improvement Planning.
07889 725 956 / j.lee@nserv.online / nserv.online
Nserv are one of the leading commercial property maintenance and building project organisations covering the London, East Anglia, Home Counties & the South Coast. We have over 65 directly employed engineers delivering our core services - Reactive Maintenance - Compliance - Electrical - Gas - Project Delivery
Paragon Skills is a leading apprenticeship provider dedicated to strengthening the adult social care sector through high-quality, employer-focused training. Working in partnership with care providers across England, Paragon Skills helps care organisations develop skilled, confident teams who are equipped to deliver outstanding care. Their specialist adult care apprenticeships support professionals at every stage of their career, from those beginning their journey in care to experienced managers developing leadership and strategic skills. Each programme combines practical workplace learning with expert coaching, ensuring learners gain the knowledge, behaviours, and confidence needed to thrive in real care environments. With a strong commitment to improving workforce development in social care, Paragon Skills works closely with employers to create training that is relevant, flexible, and impactful. By investing in people, they help organisations improve retention, strengthen leadership, and build sustainable teams – ultimately supporting better outcomes for the individuals and communities they care for.
Rangewells’ Debt Advisory Specialists work with growing, entrepreneurial Care Groups to analyse their current funding and ensure they are achieving the most affordable and appropriate finance. 87% of Care Groups could save significantly on their finance and funding. Rangewell’s Advisors have all worked at lenders. They know how to structure and present complex proposals meaning you get the best lending at the best rate. Product Range and Services | Financial and Debt Advisory | Fundraising for Expansion | Refinancing | Buying and Selling of Care Businesses
Rivervale Minibus is a trusted advisor to over 2,000 organisations across the UK. Our goal is simple, to help you find the right minibus and make managing your vehicles and drivers easier and stress-free. When you work with Rivervale, you can be confident that your organisation is operating safe, compliant minibuses with the right support in place. No other minibus provider offers more when it comes to safety, service, and support, for both your vehicles and your drivers.
Our comprehensive approach to Equipment Maintenance & Compliance, Installations & Refurbishment Projects combines quality service, technical expertise and operational efficiency, all tailored specifically to the Care Sector. With a dynamic team of field engineers, installers, interiors designers and strong office support, we ensure every aspect of your projects, maintenance and compliance is coordinated and kept on schedule, creating spaces that enhance safety, comfort and wellbeing for every resident.
07916 639 949 /
SyndoraAlto is a UK-based healthcare technology provider specialising in digital nurse call and connected care solutions for care homes, nursing homes, and healthcare facilities. With a focus on simplicity, reliability, and realworld value, we bring together digital nurse call, real-time alerting, fall-prevention technology, and care-ready communications into a unified portfolio designed to improve safety, responsiveness, and operational visibility. At the heart of our offering is CHARIS, an intelligent digital nurse call system built for modern care environments. CHARIS replaces outdated analogue and pager-based systems with real-time alerts, smart displays, and rapid response capabilities, helping teams respond faster while improving accountability and workflow efficiency. Every installation includes guaranteed wireless coverage and 24/7 UK-based support. For providers retaining existing infrastructure, AltoEnhance delivers a cost-effective bridge to digital care, enabling smart alerting, mobile notifications, and actionable insight without full system replacement. Beyond nurse call, we deliver care-ready connectivity and communications, supporting high-quality, person-centred care.
t2 group is a leading independent, family-owned training provider with over 30 years of experience delivering Apprenticeships and Diplomas across England. We specialise in Health and Social Care and Leadership & Management training, helping organisations build skilled, confident, and capable teams. We work with employers of all sizes, from small care providers to large national organisations, tailoring our delivery to meet their needs and workforce priorities. Our focus is on creating training that is accessible, meaningful, and aligned to real-world practice, supporting both individual development and organisational performance.
Verkada is the leader in cloud-managed enterprise building security. Designed with simplicity, security and scalability in mind, Verkada’s video security cameras, door-based access control, environmental sensors, alarms and visitor management seamlessly integrate with an intuitive cloud-managed platform and are virtually effortless to install, maintain and manage across thousands of sites.
Workforce.com is the leading all-in-one platform designed to help businesses manage the entire employee lifecycle with ease. From HR and Scheduling to Payroll, Workforce.com empowers Care companies to simplify staff scheduling, reduce agency costs, enhance employee retention and satisfaction, whilst safeguarding safe staffing levels. By reducing administrative work, managers can focus more time on what truly matters: leading on the frontline.
29th & 30th June 2026
The Manchester Deansgate Hotel
The FM Forum professionals and top suppliers for a day and a half of focused business meetings, interactive seminars, and valuable networking opportunities. It’s the ideal event to connect, learn, and discover new solutions in the FM sector!
