Issuu

August 2017.

twenty

SEVENTEEN

Greater Port Macquarie

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Pete Jeans

Pete Jeans is a strategic project leader amongst many other things! With a wide expanse of world travel and a career that’s spanned many industries, Pete is a recent transplant to Port Macquarie, and he sees a wealth of opportunity locally. In simple terms, whether as a mentor, advisor, strategist or team leader, Pete aims to help businesses succeed …

Will Edwards Seed Catering and Events.

Meet the Men on the Cover We talk with the men on the cover of this months Greater Port Macquarie edition: Garry Waddell from Grumpy’s Tender Meats, Chris Francis from Francis Furniture, and Matthew Conway from The Burger Rebellion.

Coffs Coast

27 Chris Winn

Chris Winn is the Marketing Manager at Bonville Golf Resort. With 15 years of marketing experience under his belt, FOCUS had a chat with Chris to find out more about his passion for tourism and the hospitality sector ...

Matt Donovan Surf Club Restaurant & Bar is our second venue after running the highly successful Deep Sea Fishing Club restaurant from 2000 until 2008. We love the ocean views, the happy, warm atmosphere and our ever growing loyal customers.

2 Special Edition focus

page 24-33

Michael Cherote Michael Cherote is the Licensee of the Coast Hotel. The hotel has had an amazing amount of growth and success over the years. FOCUS grabbed a lager with the man himself, to find out about his background and future plans.

33 Laarz

Manning-Great Lakes

page 34-45

Thomas Dutton Still as enthusiastic about working with children as he was when he first graduated as a teacher 10 years ago, Thomas Dutton saw a need for quality Outside of School Hours (OOSH) and Vacation Care in our area. Since identifying this need, Tom has now gone on to form Active OOSH, with centres now located in Forster, Taree, Pacific Palms, Old Bar and Lake Cathie. Tom explains how Active OOSH has been recognised by its industry peers in recent times â€Ś

Mario Tomlin The MidCoast Automotive Group is an integrated car dealership representing Ford, Kia, Isuzu and Nissan.

New England

Jeremy Blanch Introducing Jeremy Blanch, CEO of the JNC Group (JNC). JNC is made up of eight companies: LINKeD, mondag, Par di mi, Forge, Fencing Systems Australia, Sports Build and Exhibition Centre. JNC is a Supply Nation Certified Company and is majority indigenous owned...

Tom Newsome From Outcross, one of the men from the New England edition cover

page 46-56

Anthony Williams From Tony Williams Machinery, one of the men from the New England edition cover

Bert Glover From Impact Ag, one of the men from the New England edition cover

Special Edition focus 3

GR E ATER

PORT MACQUARIE

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Alex Cosway // C OMMANDAR CENTRE

2017 has been a crazy year! I’m saying this having seen a 200% growth in our business with the continued rollout of NBN areas on the Mid-North Coast. Most recently, NBN has gone live in Wauchope, Laurieton, Kempsey CBD, with Port Macquarie next! To support our continued growth, we recently expanded our Commander MNC team by two…stay tuned for future Focus features to learn more about them! What makes your business special or unique for its customers? Would I classify us as being unique? Absolutely! We are unique in that we are the only specialist NBN communications company on the Mid-North Coast.

Our NBN phone systems connect directly to the NBN carrier servers, providing industry leading pricing on phone lines at $25, which includes local and STD calls.

What drives you to be successful in business? I am passionate about saving businesses $$ using the latest NBN technology. Over the past three years of migration businesses to the NBN, the savings our clients have seen are enormous. This has enabled some businesses to remain viable and even expand into new markets.

Alan Pognowski //

X Y Z SUPPORT

We’ve seen some dramatic changes this year at XYZ support, and I’ve loved the challenge. After 18 months of working in partnership with Zoe Van Mill (my daughter and founder of XYZ) I have now taken over the business management - which was a natural move, due to my background in global business. Zoe is involved both creatively and technically; however, with me holding the reins she can spend more time raising my little rascal of a grandson. XYZ’s self-editing system allows customers with limited computer skills or time to edit their websites with ease and confidence. This has been a hit among many new customers the past year, fuelling us to continue its development.

Our strong focus on up-to date technology means our current designs slide perfectly into the latest mobile responsive code, making websites accessible and meaningful to all users, no matter what device they use.

I am excited about times ahead, as we continue to grow and meet so many fabulous businesses to support. Our name is Support, and that goes both ways - I am also grateful for the support of all existing customers and want to thank you for your business to date.

Greg Bates & Scott Good //

MC GR ATH E STATE AGENTS

Greg, how has 2017 been for you, thus far? We’ve just enjoyed the strongest first half that I’ve experienced over almost 20 years in the industry. My recent teaming with Scott Good and Natasha Swan has enabled “team Greg” to deliver what we feel is now the finest real estate service available anywhere, and the results have been amazing. What drives you to be successful in business? Consistently exceeding clients’ expectations requires significant motivation, and personal focus becomes infinitely more understandable when you are inspired by your own big, fat juicy “WHY”; “why am I giving this my all - what are my goals?”I consider my “WHY” every single day, and it always drives me to be even better than I was yesterday. Tell us how your business is being innovative in 2017? “Team Greg” is progressively taking its service module to a whole new level, reinventing itself under the respected McGrath banner.

We recognise that today’s people want information without delay, so we’re developing the means to deliver our communications more swiftly, more professionally and full of meaningful content.

Greater Port Macquarie Special Editionfocus focus75 5

Wayne, Quentin and Joshua A SIAN AID

How has 2017 been for you, thus far? Wayne: A whirlwind of change. I moved from Manila, in the Philippines, to Port Macquarie. I swapped smog for fresh, cool breeze, long congested traffic jams for five minute delays, and noise for relative calm. Quentin: A rollercoaster of highs and lows, but I know it’s good - because I keep lining up for more! Joshua: Challenging. With a growing family, balancing work, travel and quality family time has required intentional action. Struggles and intentionality help us grow, though. What drives you to be successful in business? Wayne: Drive comes from within. I am driven by the feeling of taking ownership, accomplishing goals, and being part of a team. Quentin: The knowledge that my work changes the lives of thousands of vulnerable children. If I am effective, they can go to

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school, access healthcare and be safe from

How do you measure your business

Where do you see your business in five

modern day slavery.

goals? Wayne: By the level of progress. We

years? Wayne: Capable of utilising change

Joshua: Maintaining professional relevance is

set goals that stretch ourselves, and in order

to help vulnerable children by ensuring the

to measure our goals we need to ensure our

children are protected from harm and know

strategy is solid, our information is up to date

their rights. The next five years are poised to

and our systems can track key performance

redefine how we live and work. I don’t mean

what drives me. The pace of change means I need to be adaptable and focused. What do you do to keep yourself motivated? Wayne: Motivation is based on good strategy, knowing you are heading in the right direction and on a healthy sense of self-respect. I decide every day to do everything as well as I can.

indicators.

jetpacks and hover boards, but rather new

Quentin: By changed lives, and by the success

technologies, business models and client and

in challenging systems that cause inequality,

supporter experiences. Asian Aid will embrace

increased poverty and diminished human

these changes with vigour and enthusiasm.

rights. Eighteen years ago, for example, Asian Aid was one of the first organisations to

Quentin: In a position where we could grow our activities overseas and respond to

Quentin: I travel. Seeing Asian Aid’s work

address the debilitating condition of uterine

is both heartbreaking and motivational. I

prolapse in Nepal. Our efforts paid off, with

experience the issues children face overseas

the Government of Nepal now addressing the

and I want to do more.

issue internally.

future generations.

Joshua: I consider the impact of my work not

Joshua: By impact. There is success in my

Joshua: In a place where connections are

only on the lives of children and communities

work when someone who is aware of

made to enable hope. Finding new avenues

overseas, but also on the lives of my two

charitable initiatives becomes an engaged

to share stories about the needs of vulnerable

boys. I want each next generation to care

world-changer, and when this is scaled up by

children, and growing in numbers of people

more about what really matters.

a large number of people.

who choose to support our work.

pressing needs quickly, by continuing to be child-focused so that we can positively impact

David Evans Kristian Murphy Andrew Meldrum HEM PROPERT Y

2017 has been a very exciting year for all of us at HEM Property. We only opened our doors in April, but have been incredibly pleased at the response to the new approach we are taking and the fact that we have already established ourselves in the local real estate arena. I think it’s fair to say that we all have a competitive element which drives us to be successful in business. However, we measure success by the satisfaction of our clients and the quality of our service, rather than how we are positioned compared to our “competitors”. We take pride in what we do. Every sale and every client matters, and it is knowing that we’ve achieved the best possible outcome for each of our clients that is paramount. The repeat and referral business we enjoy is a testament to this dedication and for us is the biggest success. When we launched HEM, we wanted to break away from the stereotypical image of real estate agents and put the focus back on the clients and their homes. Some agents get caught up with being in the limelight or being number one, but with us it is the client that is number one. We keep it simple and treat everyone the way we like to be treated. At HEM, the whole team, from the front desk to the directors, is dedicated to providing a new level of service and a premium result, which means our clients walk away happy ever more. HEM is all about change, and we embrace innovation. We have the most sophisticated database and systems that enable us to go about our job efficiently and successfully. However, our business is people. You can have all the gimmicks in the world and jump on every technological advancement, but there is no substitute for having an experienced, hardworking team who know how to deal with people and can negotiate great prices. This is the most important thing when you are looking at selling or leasing a property and why our exceptional, hand picked team truly sets us apart.

HEM Property (02) 6583 2324 www.hemproperty.com.au info@hemproperty.com.au

Greater Port Macquarie Special Editionfocus focus777

We also allow community groups to use our facilities free of charge, to help fundraise or to have a committee meeting or gatherings.

Alistair Flower How has 2017 been for you, thus far? Our business, the Settlers Inn Hotel, has experienced some real positive momentum in 2017. The repositioning of our brand as a community centric family hotel, some renovations and refreshing of our facilities and the development of staff in key areas of our business is really starting to take shape. What drives you to be successful in business? Can I say facing the bank manager? But seriously, it’s pride. If I’m to put my name to something, I’m sure as hell going to make sure I give it a red hot go and not leave anything in the tank to see it succeed. What makes your business special or unique? for its customers? A lot of businesses like to say they are community focused, as it’s a great buzz phrase and they have read it in some business book. But at Settlers, we are genuinely passionate about the community, and I think the customers can see that with everything we do in our business. Does your business participate in local community activities/initiatives? Settlers prides itself on

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// S E T T L E R S I N N

sponsoring more sports teams and clubs than any other licensed business in the area, which is a great feat considering 18 months ago when we bought the business, it had zero sponsorships. We also allow community groups to use our facilities free of charge, to help fundraise or to have a committee meeting or gatherings. On a personal front, I’m the President of the Hastings Liquor Accord, which represents over 100 licensed premises in the Hastings. I’m also on the Board of the Greater Port Macquarie Tourism Association and this year will be the licensee of Tastings on the Hastings Tell us how your business is being innovative in 2017? Recently we have completed a new state of the art kids’ playground, to help maximise our trading times, and we’re looking at ways to provide healthy snack options for mothers’ groups and kids. We also see an opportunity for early morning coffee trade; we’re looking to launch an express drive through coffee business on our busy Hastings River Drive frontage.

James Page

// P A G E C O N V E Y A N C I N G

What drives you to be successful in business? I have always been interested in the conveyancing and real estate industry. Born and raised in Port Macquarie I began working in a conveyancing firm at 14 years old delivering their mail after school. I have now worked in the industry for over 13 years, I am passionate about helping clients through the complicated and sometimes daunting process of buying or selling a property. I am a Licensed Conveyancer and a partner in Page Conveyancing Port Macquarie’s longest running firm of licensed conveyancers. My job is always interesting and a challenge, no two days are the same. The landscape is constantly changing and always presents opportunities to further our education, knowledge and skill. It is an honor to assist clients with their transactions and I

am always seeking ways to better our service and seek to innovate the way we work. How has 2017 been for you, thus far? This year has been quite busy with the property market moving at a lightning pace and also with our business name change. We decided to shorten our name to Page Conveyancing as people quite often had trouble spelling Meryllyn’s name. Tell us how your business is being innovative in 2017? We are proudly the first conveyancing firm in Australia to offer our clients the ability to order a contract for the sale of property online. PEXA is also picking up traction in our industry, which allows settlements to be conducted online. Our firm has conducted numerous transactions on this platform and we all agree it is certainly the way of the future.

Tim Baker BAKER IT

Growing up in Port Macquarie and attending East Port High, I found I always had a passion for computers and would spend a lot of my time in the computer lab. After finishing high school, I went on to do a Diploma of IT at PMQ TAFE. It was the first year they were offering this course, which was really exciting. I’ve always been a computer geek, but my first job was in insurance. I ended up being “that guy” in the office that would fix all the IT issues - so the IT company who was looking after the insurance company offered me a job and as they say, “The rest was history”. At Baker IT, we are a friendly, approachable IT company that is focused on the client. Our mission is to be part of our clients’ business and help them grow and become more productive. For us, it is not about fixing the problems after they happen; we work to be proactive, and make sure those problems don’t arise in the first place. In today’s instant society, our clients want to be able to work from anywhere, access everything, and be up and running as quickly as possible. And with the steady roll out of the NBN and other high speed providers, this is becoming more achievable every day. We know that local businesses are looking for ways to stand out from their competitors, and technology is an excellent way to embrace this; from faster quotes and turnarounds, to mobile workforce, virtual offices and cloud solutions technology is the way get a jump on your competition. Baker IT has some big plans to announce soon, and we have some unique partnering opportunities that will allow us to offer even more ground-breaking tech products to businesses of the Mid North Coast.

Baker IT (02) 6516 0413 www.bakerit.com.au info@bakerit.com.au

Greater Port Macquarie Special Editionfocus focus 71 9

In the middle of last year, I developed a new approach and have started providing anxiety workshops for organisations and their employees in a group setting.

Matthew Duff

COUNSELLING HYPNOTHERAPIST

How do you measure your business goals? I measure my business goals, and so my success, through my clientsâ€™ therapy success. I am very focused on assessing clientsâ€™ issues, understanding their behaviour and then providing a therapy outline to promote this change. The client not only gets a better understanding of how they feel and why they are behaving in a certain way, but they are also aware of each step of their progression and working towards their goals. A very large portion of my client base are referred by previous satisfied clients who have used my services - that is a true measure of being an effective therapist. What drives you to be successful in business? I am passionate in helping my clients promote change and help them achieve their desired therapy goals. I have always felt privileged that my clients allow me into their personal lives to assist them to change and improve themselves. I do this normally through the use of counselling and hypnotherapy. Counselling is very effective in un-

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derstanding the problem, how they feel and their behaviour; yet, that does not mean the behaviour changes automatically. That is why I then switch therapy and use hypnotherapy, as it is very effective in speeding up the process of emotional and behavioural change simply, easily and effectively. How do you plan to be innovative in 2017? For the last 15 years I have been in practice as a therapist, working with individuals. In the middle of last year, I developed a new approach and have started providing an anxiety workshop for organisations and their employees in a group setting. The workshop provides an insight to what anxiety is, how it works, why we continue to have it - even when it feels negative. I then use hypnotherapy on the group to reduce the anxiety and put measures in place to keep it lower. This allows each person to think clearer, feel calmer and increase their coping ability. Lowering anxiety allows us to be happier in our personal lives and more productive in our professional lives.

Martin Newell, Gwaine Robinson, Tony Rathbone // R A I N E & H O R N E P O R T M A C Q U A R I E

How long have you been working in real estate, and why did you choose this industry? Martin - I started my real estate career in 2003, when the local agent offered me a sales position within his business. Gwaine - I have been working in the industry for almost four years, after a 25 year history of personal property investment. I always wanted to help others with their real estate goals and dreams. Tony - I have been in real estate locally for 15 years. I chose the industry because every day is different, you need to think creatively, be a great problem solver and most importantly, I loving helping people and creating lifelong friendships. Why do you enjoy working at Raine & Horne? Martin - Raine & Horne is 100% Australian family owned; as there are no share holders, they can invest strongly into the brand and its systems. Gwaine - I love the friendly team atmosphere,

and of course, we are blessed to be based at the beautiful marina. I also enjoy working for a company with such a long proud tradition of honesty and quality service. Tony - I love the fact that we have so much experience; we can easily share knowledge and support each other, because we are a relatively small team. Where do you see yourself in five years? Martin - Right here running a very effective business unit - and loving it. Gwaine - Watching my three young adult sons grow into the fine men I know they will be. Personally, enjoying life in beautiful Port Macquarie, and fulfilling my personal dream of becoming a Federal Senator in Canberra. You have to have dreams! Tony - I see myself managing another Raine & Horne local office due to our growth.

Mark Fitzpatrick A STUTE FINANCIAL

With a career kicking off in 2003 within one of the major banks, Mark Fitzpatrick gained much valued experience in all aspects of banking, receiving many accolades - including three time CEO Award Winner and five time Ultimate Success Champion. This gave him the platform and experience that he has retained and values still to this day. Earlier this year Mark launched Astute Financial Port Macquarie CBD, a mortgage brokering company based here in Port Macquarie. “Timing seemed good for me. I was confident my exposure across city and regional markets would put me in good stead for delivering an exceptional service.” Astute offers a comprehensive broker service, and Mark can assist clients with finance, insurance and wealth products. “In some ways, my role is to do your loan shopping for you - to walk in and out of 25 banks (metaphorically speaking) and come away with the most suitable option for you on the day, taking into account: particular client needs, bank policy at the time, products and rates on offer at the time. It’s a dynamic market place, and getting it right from the start can save clients not just thousands over time, but also ensure flexibility to grow.” Relishing the challenges that he faces day to day is what drives Mark to truly enjoy and love what he does. Staying true to the bigger picture and not forgetting what he has set out to achieve,13 years of industry experience gives him a unique edge. Having a seamless process in place and comprehensive knowledge of bank

policy and products allows Mark to tailor lending outcomes that optimise individual customer needs, supporting clients to grow their portfolios and wealth by facilitating simple process whilst maintaining the highest degree of integrity. Mark displays that rare characteristic of someone acting from passion with an associated deep skillset. “For many years, my drive has been to deliver the best possible solution for my clients, and the reward is the knowledge that I have done so with the feedback I receive, whether it be from first time clients or one of my many long-standing clients.” Mark is committed to not only maintaining this high level of service and professionalism, but to continue to reach for further knowledge and experience to ensure he is always ahead of the game and his clients receive the very best solutions available. “The launch for Astute is the realisation of a long-term vision for me, and I am excited to continue my personal and professional growth, deliver beyond expectation and grow my business and service offering.” Astute Financial Management Pty Ltd | ACN 093 587 010 | Australian Credit Licence 364253

Astute Financial 0410 442 936 www.astutefinancial.com.au/portmacquarie mark.fitzpatrick@astutefinancial.com.au

Greater Port Macquarie Special Edition focus focus 81 11

We focus on giving our customers the most positive customer service experience each and every time. Our service offering includes layby, gift vouchers that never expire, scooter workshops and the only scooter maintenance service in Port.

Matt Scully

How long have you been in business? Inner Vision Surf n Skate has been operating since 1984. I have been the owner for the past two years and look forward to many more years to come.

INNERVISION

positive customer service experience each and every time. Our service offering includes layby, gift vouchers that never expire, scooter workshops and the only scooter maintenance service in Port.

Does your business participate in local comWhat makes the business munity activities? We pride special or unique? We’re ourselves on being involved in consistently keeping our all organisations and charities brand fresh. Inner Vision that come across my desk. We pride ourselves on being has that cool old school surf I am born and bred in Port. involved in all organisations shop feel, with a modern A few years ago now when and charities that come kick. We have recently had I was a grommet, it was across my desk. a huge boost with skate small business that always boarding and scooter riding. sponsored us as kids, and I To cater for this market, the am proud to continue the Inner Vision team are always learning, staying on tradition by supporting fundraisers for schools, top of new products, keeping abreast of what’s local charities and sponsoring talented locals. on trend in the market and expanding our prodWhere do you see the business in five years? uct knowledge, so we can offer our customers We have huge plans for Inner Vision Surf n Skate, educated advice. and we can’t wait to share it with you, so ... We focus on giving our customers the most

Watch this space!

Matthew Conway

THE BURGER REBELLION

How has 2017 been for you, thus far? Busy! It’s our second year in business, and we have barely come up for air. It’s hard to believe we are already in July. We have been working hard on refining our systems, training our staff and perfecting our product. I have spent time with our suppliers working on consistency and sustainability of our locally sourced products.

What makes your business special or unique for its customers? I think people really enjoy being able to eat great quality, fresh food in a very relaxed atmosphere. We get a lot of comments on our friendly staff and the consistency of our product. Our approach to a casual dining experience is a little different to most, as we don’t serve your average burgers.

What drives you to be successful in business? I have always been passionate about (eating) good food. I love being hands on and a part of every process, so small business is a great fit for me.

Does your business participate in local community activities/initiatives? We are proud sponsors of local sporting clubs like the Port Pirates Rugby team, the Camden Haven Junior Boardriders, the Port Boardriders, and the Port Mac Bodyboard Club, to name a few. We provide continual support for a group called the Bloody Champs, who are CSU paramedic students that have a blood donation program. We also sponsor the Lake Cathie skate park initiative. The Burger Rebellion are also involved in the Hastings Youth Week activities and various other local community clubs, groups and causes.

We are striving to be a successful small business that offers young people a fun, energetic and professional place to work. Port Macquarie is thriving, with a solid foodie culture, that as business owners we can build on and grow - to attract locals and visitors all year round. I am always blown away by how well other local small business owners are operating. The standards are being lifted, and it is a great thing to be a part of.

GREAT BURGERS. CRAFT BEER ON TAP. WINE & CIDER. DELICIOUS SHAKES. ICE CREAM SANDWICHES. GLUTEN FREE, VEGETARIAN, HEALTHY OPTIONS. PHONE 02 6584 1403 ADDRESS 9/6-14 Clarence Street, PMQ Under the Port Pacific Building k i n d l y

n o

b o o k i n g s

a v a i l a b l e

www.theburgerrebellion.com.au

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Dean Lawler & Robert Eid SPORTS AND SPINAL PHYSIOTHER APY

Dean Lawler is the principal of Sports and Spinal and with over 28 years’ experience, has very quickly become the number one physiotherapist and exercise physiologist here in the Port Macquarie region. Dean specialises in musculoskeletal rehabilitation, especially with back and neck pain and shoulder and knee pain. His new business partner, Robert Eid, also specialises in musculoskeletal rehabilitation, chronic musculoskeletal conditions, orthopaedic rehabilitation, falls prevention and return to sport rehabilitation programs. This dynamic duo have experience, knowledge and the backing of a wonderful team. Located in four convenient locations, Sports and Spinal treat a wide array of conditions, including: Spinal pain and injuries (e.g. disc prolapse) Headaches and migraines Sports injuries (e.g. ligament tears) Fractures (e.g. broken arm) Musculoskeletal problems (with a specialised interest in neck, back, shoulder and knee injuries Post-surgical rehabilitation (e.g. following a knee replacement) Biomechanical problems (e.g. “flat feet”) Arthritic conditions (e.g. osteoarthritis) Neurological disorders and diseases (e.g. stroke) Cardiothoracic conditions (e.g. Chronic Obstructive Pulmonary Disorders) Paediatric conditions (e.g. cerebral palsy) Aged care Call Sports and Spinal Physiotherapy Clinics on (02) 6584 5379 for more information, or to make an appointment.

Sports and Spinal (02) 6584 5379 www.sportsandspinalphysio.com

Greater Port Macquarie Special Edition focus focus 83 13

Joshua Rogers

C OMMUNIT Y WELLBEING MANAGER

How has 2017 been for you, thus far? Both busy and rewarding. With the federal Governmentâ€™s aged care reforms continuing to rollout, particularly in the deregulation many services, we have had to continually evolve and improve our programs.

FINANCE & ADMINISTR ATION MANAGER

groups is a great motivator.

What makes your business special or

Where will you be in five years?

unique for its customers? We are a very

Having been with the MSS for almost 7 years I have seen it constantly grow and improve while delivering great outcomes. This really does give a high level of job While it has certainly satisfaction so hopefully in The knowledge that the been a challenge, the 5 years Iâ€™ll still be here in descisions and work put benefit to MSS and our some capacity. into MSS has a direct impact clients has been very Where do you see your on our employees, customers positive. business in 5 years. Still and community as a whole. What drives you to be offering the same, and successful in business? more, great services and The knowledge that the to the community but descisions and work put into MSS has a larger from an employee and customer perdirect impact on our employees, customers spective. If we keep the same great culture and community as a whole. and values that we have developed I have no Seeing great outcomes across all of these doubt this is where we will be.

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Steve Panos

diversified charity operating within the Manning-Great Lakes and Hastings shires. We offer a range of services for the community, such as high quality meals, home modification and maintenance, group outings, family support etc.

Finance and Administrative perspective, our goals will be to: streamline internal transactions, improve software, share knowledge and continually improve staff skills. Does your business participate in local community activities/ initiatives? Absolutely. We have strong ties with the local Indigenous communities (Biripi and Worimi) and have been co-existing with other like organisations for approximately 30 years.

We offer a range of services for the community, such as high quality meals, home modification and maintenance, group outings, family support etc.

Our total operation is unique, in that there is only one other organisation nationally that is comparable. Tell us how your business is being/ plans to be innovative in 2017? From a

We actively participate in ongoing local area meetings and are a strong voice (if required) towards government bodies.

Roger Firth LHD L AW Y ERS

With claims experience spanning 25 years, Roger Firth is passionate about personal rights and staunchly opposed to an organisational power inbalance. He originally studied law at the suggestion of a barrister while working on a matter in Sydney; the plan was to go to the bar and do his training, which barristers call a reading, in his chambers. By the time he had finished, he had spent enough time at a bar, and decided to become a solicitor instead. Roger predominantly acts for injured clients who have suffered a wrong by negligence: clients injured through their employersâ€™ negligence; as a result of a motor vehicle accident; or because of a mechanical or product failure. He also provides compensation advice for matters like victims of institutional harassment or sexual assault. The LHD practice, where you can find Roger, can provide clients the benefit of a legal firm that has worked in all courts, including the High Court, in cases that have made precedent decisions lower

courts follow. In doing so, Roger has not only worked on complex points of law but importantly for his clients he has demonstrated experience litigating complex cases. LHD have shown their ability to represent the interests of their clients against well backed defendant organisations in all jurisdictions - including class action cases. To adequately prepare for public liability matters requires resources. Proving liability is just the start - establishing the damages is critical in providing value for clients. If you are a person who has suffered injury, damage or a case that involves advocating for personal rights in liability, Roger Firth is the only man you need to see.

LHD Lawyers 1800 455 725 www.lhd.com.au rf@lhd.com.au

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GR EATER

PORT MACQUARIE

MEN

percival P

Michael Wilkie // DIGITAL MARKE TING

What drives you to be successful in business? Family - I want to provide for my beautiful girlfriend Maddi. She certainly drives me to be the best I can be. Pride - We are entrusted with our client’s biggest asset, their home. We are helping clients at a stage of their journey through life whether it’s the purchase or sale of a home, or investment in property. Regardless, it’s our duty to ensure we present their home at its best and achieve the optimal result. Passion - I have a passion for cinematography, social media and marketing. Real estate allows me to combine my passions and provide real world outcomes for our clients. Every day I am challenged to deliver quality content for our clients and the wider community. How do you measure your business goals? Apart from the sensational outcomes for our clients and the relationships we build with them, the phenomenal growth in our business and our social media channels are some of the metrics I use. Engagement with people is what we love about this industry and through our technologies we are providing an immersive property experience. Our social media provides our clients with information, a voice and a community that is not just focused on real estate, but lifestyle. Does your business participate in local community activities/ initiatives? Percival Property has always avidly supported local community and sporting groups and events, whether through fundraising, sponsorship or participation. Giving back to our community is something we love to do. The Percival team launched a new initiative in recent weeks aimed at assisting local businesses or organisations raise their profile with online video. Take a look at our PMQ Spotlight playlist on our youtube channel. If you are a business or community group who would like to shine in the ‘spotlight’ – please give us a call! 86 GreaterEdition Port Macquarie 16 Special focus focus

Michael Percival // PRINCIPAL

What drives you to be successful in business? Our only motivation in business is to be excellent and provide the highest level of service and professionalism that we can. Across our Property Management office we deliberately employ more team members per property than the industry average to ensure our very valued clients get the attention they deserve. Tell us how your business is being innovative in 2017? We have recently completely transformed the way we do property management to ensure that our owners and tenants get one on one personal service. In an era when personal service is disappearing fast we are pushing back against this trend by continuing to strive to exceed our clients’ expectations. The other big focus we have is changing the way we market our properties. We have used professional photos and floorplans for many years and we are now going to the next level with three dimensional floorplans and video marketing. Our business has a dedicated and skilled marketing and social media team who are producing world class media. Does your business participate in local community activities/ initiatives? Percival Property always been very active in supporting the community that supports us. We gave back nearly $50,000 in the last 12 months to local sporting and community groups and medical research organisations. What do you do to keep yourself motivated? I am very much self-motivated and I genuinely want to continue to improve throughout my life. My wife inspires me daily with her drive and her constant desire to improve our business through hard work and innovation. I get an enormous amount of energy from running and cycling and these activities continue to motivate me every day. I keep myself sharp by maintaining my private pilot’s licence but by far my main source of inspiration are my amazing children and grandchildren who remind me always about what is really important.

Greg Ward // LICENSED AGENT

What drives you to be successful in business? What is the definition of ‘success’? Our business is more often about understanding the needs of our clients and helping to reach an outcome in the most timely and efficient way possible. Being successful in business to me means being able to assist, advise and guide my sellers and buyers to achieve the best result possible. Buying and selling can often be one of the most stressful, difficult and emotional times in their lives. Helping them on that journey drives me to achieve the best possible outcome for each and every person I take that journey with. How do you measure your business goals? Real estate business goals generally can be measured easily mathematically, however real estate is so much more about the people than it will ever be about the numbers. It’s a business based on relationships, friendships and trust. A measure of a real estate agent’s business success could be as simple as how many Christmas cards or referrals you receive from satisfied clients. Tell us how your business is being innovative in 2017? I’m personally very fortunate to be a part of an extremely strong and progressive sales team at Percival Property. This is a highly innovative office employing cutting edge tools and technologies which, of course, we share with our sellers and buyers. Some of these technologies include 3D virtual tours and 3D floor plans, cinematic lifestyle videos, professional photography and some amazing drone footage. As a result of our marketing package our client’s homes are exposed to a larger audience and they enjoy a faster and more financially beneficial result. Does your business participate in local community activities/ initiatives? I’m proud to be associated with a team who contributed around $50,000 in sponsorships and fundraising last year alone. When Percival Property commits to a cause we are all in! What do you do to keep yourself motivated? No motivation necessary – I work in an industry I love, in an amazing part of the world!

Rick Owen // PROPERT Y MANAGER

What drives you to be successful in business? Your sense of success in Property Management comes with trying to do the job well and believing you can make a difference for your clients. If your clients are happy and everything’s running smoothly, you know you’re doing the right thing. This in itself is challenging, because you are trying to keep people happy in an ongoing relationship with them. Everyone knows how difficult even the best of relationships can be. How do you measure your business goals? The type of feedback you get from clients. You are constantly setting micro goals to improve the relationship with your clients, and their satisfaction is confirmation you’ve achieved your goal. It’s difficult to accurately define your measure of success in Property Management, however, building relationships, guiding clients and working with investors to increase value in their portfolio, and seeing the end result is extremely satisfying. Tell us how your business is being innovative in 2017? We are at the forefront in process, knowledge and technology, and the office takes pride in this. We do whatever we can to provide a first class service. Property Management is evolving constantly, but we have been able to anticipate the changes and make the adjustments ahead of the pack. Michael Percival encourages his staff to keep thinking of ways to improve, and do things differently where most property managers are happy sticking with the business-as-usual approach. To stay the same is to go backwards, especially if you’re staying the same as everyone else. What do you do to keep yourself motivated? I don’t have to do anything. The people I work with are the best (even though they’re all mad) and they motivate and inspire me all the time. If you work in a great environment with the best people, you don’t need to motivate yourself.

focus_contributor.

Business Minds with Jane Hillsdon of Dragonfly Marketing

GR E ATER

PORT MACQUARIE

BUSINESS MINDS

Will

Edwards

S E E D

C A T E R I N G

ill, you are Head Chef at Seed Catering and Events, a Port Macquarie catering and events team. Can you tell us a little bit about your business? At Seed we aim to deliver the highest quality food and service to any event, large or small, on the Mid North Coast. We provide fun, flavour, passion and professionalism from concept to completion. Since our launch at the Tastings on Hastings in 2016, we have enjoyed a wide range of events ... Beach-side weddings, canapés in the mountains, meals for musicians, sandwiches for corporates, degustation dinners for doctors. We have done a Japanese pop-up bar and CBD markets; the fun doesn’t stop and the possibilities are endless. Coming up, we have an Oktoberfest event - German food, steins, beer maidens and a brass band. We have dinner with chef Poderick from Heston’s in Melbourne, as well as the wedding season and Christmas parties. You have several philosophies that guide your business practice. One of these is to minimise your business’ carbon footprint. Can you tell us how you bring that to life in your day-to-day operations? Danielle is better at this than me, and she constantly reminds us to look at what we do and how we can be more environmentally conscious. So we do the following in our business: • Recycle in the kitchen. A lot of kitchens don’t, which is a bit sad. • We predominantly buy locally grown vegetables, thanks to Kenny Little, which reduces travel emissions and keeps money locally. • Danielle is an avid op-shopper. We purchase resourcefully and quite often repurpose, rather than buy landfill. An example of this is we bought some old doors that were

A N D

E V E N T S

ready for the tip and recycled fence palings Finding a mentor can be difficult. I’ve been and turned them into tables using the skills of really lucky being part of the Edmund Barton Joe and the fellows at the Men’s Shed. Centre in Port Macquarie. It’s been a game • We watch our energy consumption, and changer having someone to help cut the red we will share anything we have. tape and talk about any issues, as well as keep • I'm also currently reading a book about you accountable for what you say you will do. doing business for good, which describes Composing myself when we have a monster ways of business that are environmentally and work load and a strict deadline and trying socially beneficial, whilst still profitable. not to flip out. I do this by doing one thing What is it that you love most about at a time, putting things in perspective and running your business? working hard. I love the growth, the challenge, the What do you believe are the key continual learning. I like seeing the ingredients to producing an awesome improvement, I like being part of a happy event? team working towards a goal. I like the people Events are all preparation and lists; I think I meet ... The places we go. I enjoy the push to I love it, because it’s like sport. Event day do better and the progress as a result of focus. is “game day”. Start time is “kick off”. If I enjoy the freedom to everyone is happy, you express yourself creatively, have had “a win”, and without someone telling you only win if you and you, “That’s not how we the team prepare. Here are Events are all preparation do it here, boy”. the ingredients as we see and lists; I think I love it, What I think about a lot them: because it’s like sport. is what things do I love? FUN. Whatever that is to Event day is ‘game day’. And who do I love? And I you - food, music, games, Start time is ‘kick off ’. If try to do those things with intellectual discussion, beer everyone is happy, you those people. and banter, education. have had ‘a win’, and you What are some of the FLOW. Your event needs only win if you and the team challenges you face to flow from one stage to prepare. running your business, the next. Anticipate what’s and how do you manage going to happen - a good to overcome them? coordinator makes that Finding the focus and drive, when no one is effortless. telling you what to do, or paying you to do it. FOOD. The food needs to suit the customers It can take a long time to get what you see in and the style of event. Food can be your mind out and on to the dance floor, ha entertainment, or it can be fuel. ha! Then I need to find the discipline to keep FRIENDS/FAMILY. People always make the chipping away. To overcome this, I micro-step place. each day; I list five tasks and start with number SEED. one. Hopefully I can do all five. What would your business advice be to Juggling cash flow; after spending savings someone who was looking to start up a on start-up expenses and still supporting the small business in a regional area? family. No matter how busy you are, make Decide and commit. Decide what it is you sure you have at least one confirmed stream want to do, the one thing, and commit to of income in the building phase. Otherwise, doing whatever it takes to make it happen. you will sweat bullets waiting on invoices. Environment and support. Keep company

that bring out your qualities or make up for your shortfalls. This can bring about some tough decisions, but there will be many. A mentor has to be in there also. Grant Burtenshaw has helped us greatly. The hustle. Also known as discipline, focus, and daily action. Perspective. Keep everything in perspective, have fun, enjoy your health and your family. When things go wrong or the pressure is high, remember that most of these business problems are privileges compared to poverty, illness, sudden death and natural disasters. Discipline. By far the single most important thing. Everything else you can find, learn or do, if you have the discipline. I still struggle with it every day. Like Bruce Lee said, he never beat an opponent in the ring; he won every day by having the discipline to beat himself. And finally, if you could invite any three business people to lunch, who would they be and why would you invite them? I’m thinking all Australians. I love when Aussies take on the world at anything, especially business and sport. When we create something and become world beaters, that’s great. Dick Smith. I think he is a pretty awesome car radio nerd. When he took on America in electronics, that was pretty bold. I think he has good Australian values and is environmentally aware and adventurous. Janine Allis, from Boost Juice. She started a small juice bar and now has 500 in 13 countries amongst a series of other businesses and investments. Pretty solid for an Aussie battler! Nigel Austin from Cotton On. He went from selling acid washed jackets out of his car boot in Geelong to having 1,300 stores in 19 countries and also doing some pretty handy philanthropy. Funny story - I’ve already invited two of them to lunch ha ha. Thanks for your time, Will. Greater Port Macquarie Special Edition focus focus 87 17

Pete

J E A N S SMO SY DNE Y

i Pete. Describe your childhood … What are some of the towns/ countries you’ve lived in? I was born in a small town. We moved regularly throughout Dad’s defence career - Hong Kong, Melbourne, South of London. Travelling as a child helps you make friends quickly. Finally, Sydney offered the family an opportunity to put down roots. After high school and uni, my business career took off. I luckily learnt effective commercial and team leadership from some great leaders - male and female. It meant long days … cabs, planes and meeting rooms. But, I always rang the kids every day at their bedtimes, wherever I was in the world. How do you feel travelling extensively has helped shape you into the person you are today? Growing up in different cultures delivers perspective as an adult. I’m more open to all groups and nationalities, belief structures and cultures. I always make a point of listening and considering others’ advice - particularly in new offshore and Australian regions. It’s also the approach I take as a mentor, when guiding others in their career roles and pathways. I reckon clear direction, focus and best-practice are mandatory. Dive in deep; but know how deep it is first. Making a mistake is fine - but not the same mistake twice. You initially studied PR and communications at CSU Mitchell. In what way did these studies provide a stepping stone for your future achievements? Studying at Australia’s prestige communications school imposed a bunch of responsibilities to strive to build a reputation like 88 GreaterEdition Port Macquarie 18 Special focus focus

other successful grads. It taught me the basics. Keep on asking “why?”, and eventually you’ll get to the truth. It was a great lesson for my commercial life. I went on to post-grad studies in commerce and applied that training with already-embedded values of persistence, and inquisitiveness - often very useful in achieving your goals year by year.

working background have provided you? A diverse industry background means I get up the operational learning curve quicker than many.

supportive and enthusiastic. My gut said, “Go there”. My head told me the same. The numbers stacked up.

This is a significant advantage in my role as a mentor, advisor, business growth leader, change ambassador and now post-grad educator for the AIM MBA Business School. I work hard to achieve trust and embed that reliance for clients. Inside the business working with the teams on the business makes much better sense than arm’s-length consultancy.

Look outward and forward and be the best. Regional business and community leaders whom I’ve met so far, I think share a similar vision. They’re an impressive group. I’m looking forward to meeting many more.

It appears your career path has been a case of choosing multiple directions - teaching, public speaking, business strategist Good advisory, planning and and leader. What are mentoring are assets absolutely the various industries key to surviving the tsunami of you’ve been involved change that’s coming over the with over the years? horizon for organisations in the I’ve been fortunate to profit and not-for-profit spaces. work across about 30 different b2b and b2b2c industry sectors: seafood, tertiary education, construction products, steel, retailing, packaging, imaging, housing, government, plus many more. Their strategic imperatives aren’t dissimilar. Better market intelligence, better solutions to customer and stakeholder needs, and better implementation are the platforms that make a real difference. Critically, our connected digital world is throwing up an increasing need to be disruptive in new approaches to growth. Finding innovative ways to engage markets previously thought not to be viable is now the main game. And, it’s not difficult to do. Good advisory, planning and mentoring are assets absolutely key to surviving the tsunami of change that’s coming over the horizon for organisations in the profit and not-for-profit spaces. What skills/knowledge do you feel your

My philosophy is that to survive, you have to grow. To grow, you have to compete. And to compete effectively, you have to be prepared to be better and different ahead of the pack. How important have mentors been in your life?

Incredibly influential. I’ve had a few mentors - all extremely bright and wise. They’ve opened my eyes to options and pathways perhaps not immediately obvious. They’ve connected me into circles that have proved valuable for my future. That’s what I try to deliver for people I mentor myself. You’ve moved to Port Macquarie recently from Sydney. What led to the move - and what opportunities do you see locally? Sydney’s future costs and business logistics for the next few years are just unacceptable. For example, daily traffic delays, freeway tolls and parking are unjustifiably high. Port Macquarie won my interest to base here over other regional areas on costs, capital city access and NBN rollout. People I talked to in evaluating Port Macquarie as a business-base were positive,

What are your current business interests/ services offered? At SMO (http://www.smosydney.com.au) there’s a wide range of things I do - mentoring, strategy, change management leadership, professional marketing advisory. But I guess if you strip the jargon away, I fix up businesses. I’m a strategic project leader. Sometimes organisations have challenges around growth, or lack of certainty around future costs, or have question marks on best-practice processes to get ready for industry or organisational change. Whatever organisations want, I’ll deliver it for their leaders, as long as it’s legal and ethical. What’s next for Pete Jeans ... A book is in the pipeline? Yep. Pearls of Wardom, for emerging leaders … Tips and techniques for their career development. Drafted and ready for a publisher - go to http:// www.petejeans.com to learn more about it, if you like. See the tab re “Books”. I’d be interested in a couple of local board appointments. And, my Rotary Sunrise Club membership in Port Macquarie is important. I hope to contribute a little going forward to the wider community. And, of course, I get to read stories to my little granddaughters as they grow and make my world a better place. It’s all good! Thanks Pete.

89 Greater Port Macquarie focus

Special Edition focus 19

Meet the

Garry Waddell.

Chris Francis.

// G R U M P Y S T E N D E R M E A T S

// F R A N C I S F U R N I T U R E

Tell us about your craft. How do you define what you do? I am a retail butcher specialising in quality fresh meat. In our business we concentrate heavily on fresh product, as opposed to carton meat. We purchase whole fresh carcasses - beef, lamb, pork and chicken and break them down into saleable products. We also manufacture on the premises all of our sausages - “the good old fashioned way”! What influenced you to begin as a butcher? At the age of 16, my father had just passed away, leaving me to support myself. A family that I had connections with persuaded me to find a job in the meat industry. Hence, my retail butchery career began! Where did you learn your craft? I began my apprenticeship at a retail butcher shop in Earlwood in Sydney. I began in an era of sawdust on the floor, wooden cool rooms, timber butchers’ blocks and wooden benches (all replaced with stainless steel and nylon bench tops), greaseproof paper and newspaper for wrapping, barrel scales, and not to mention the good old pencil and paper for adding up. What has changed over the years from when you first began? The obvious changes over the years would be the technology, food safety programmes and hygiene standards all being tightly monitored now. However, the basic craft of preparing and retailing meat, apart from the addition of many value added cuts and the deletion of many older cuts has not changed much at all. The changes in our business over the last three to four years, with our customers becoming increasingly more passionate about their barbecuing and cooking in all areas, has been astonishing! Can you tell us a little about your business? We began Grumpys Tender Meat & Fresh Chicken at Lake Innes Shopping Village in 2007, with a focus on quality meat and old fashioned customer service and attention to detail. We see our customers as the most important part of our business. Over the years we have grown a successful retail butchery, employing four to five permanent butchers and three to four casuals.

Matthew Conway. Matt, tell us about your craft. You could not say my craft is only defined in the kitchen; I take a more holistic view on what I do as the creator of the Burger Rebellion. As with any busy small business, the more you do yourself, the more you are in control of its direction. From its conception, every detail has been carefully constructed, is continually evolving and being refined. Without the support backing or systems of larger organisations, I have developed all the product, procedures, flow of operation, training and development of staff, as well as encompassing marketing promotions, HR and accounting. There 90 Greater Edition Port Macquarie 20 Special focus focus

What influenced you to begin as a cabinet maker? My experience comes from a very early age, when I developed a love of timber, building kites and boats as a young kid. From there, I began to experiment and learn about the different timbers. One of my first loves of timber was of a beautiful piece of Cedar, which a friend’s father made into a boat. It was that beautiful deep, rich red Cedar that I just fell in love with, the rich and wondrous fragrances of Cypress Pine and Coachwood ... What variety! I was hooked ... Over the years I decided that I wanted to work with timber, so I became a boat builder. In 1982 I started making furniture with my brother, Kim. Where did you learn your craft? I completed formal training as a boat builder at Ultimo Technical College, while working for Ninham boats in Manly Vale, where we also did some furniture as a sideline. What has changed over the years from when you first began? When we first began, there were four or five furniture makers in Port and their styles were far more traditional, with a lot of turned work and delicate moulded scroll work. In the ensuing years we gradually moved over to our own designs and styles. These days we are known for our bespoke designs, that are made to suit each customer’s requirements. Can you tell us a little about your business? We pride ourselves on producing a wide variety of furniture types and styles, all while keeping the quality as high as possible. We have a very comprehensive website, that displays all our standard designs and most of the furniture we have done over the last decade or so. What do you love most about being in business in Port Macquarie? The climate is brilliant; the people around the Port Macquarie area are just so easy going as well. It’s a very nice area, and I couldn’t think of a better place to live, personally.

// T H E B U R G E R R E B E L L I O N

are so many facets of the business as a whole; I feel that moving forward, a bit of delegation will be on the cards. What influenced you to begin as a small business owner, and at what age? My parents tell me that when I was four or five, I used to set up all my toys at makeshift tables and chairs like a restaurant and pretend to cook with raw carrots in water. I remember at school confidently and distinctly always knowing that I wanted to be a chef, starting my apprenticeship after school at Sails Resort in the nineties - which led to a career cooking all over the world. After 10 years of fast pace living,

I burned out and took a hiatus from the industry and became an electrician. But the fun, exciting, fast paced hospo industry has lured me back … Did I forget to mention that I love (eating) burgers. Can you tell us a little about your business? The Burger Rebellion is a independently owned gourmet burger restaurant on Clarence St, Port Macquarie. Our philosophy is simple ... Great burgers, great local beer and wine, in a relaxed, fun atmosphere. We also offer the best chips and milkshakes, as well as catering for gluten free, vegetarian and takeaway.

Peter Negus

SECRE TARY MANAGER CLUB NORTH HAVEN

What drives you to be successful in business? What drives me to succeed within this industry is creating a comfortable and friendly atmosphere with staff and the public. I strive to ensure that our staff are happy and our members and visitors feel welcome and enjoy their time at Club North Haven. There is no greater enjoyment than going to work alongside great staff and being involved in a positive environment. What makes your business special or unique for its customers? What makes our club unique for our customers is our staff. Their loyalty to one another and the teamwork they show in ensuring our guests are welcome and looked after when visiting our club is something special. Many members and visitors comment on their friendly nature and customer service, which the board and management are extremely impressed with. Tell us how your business is being/plans to be innovative in 2017? Currently Club North

Haven is in the process of an exciting renovation, where more than half of our club is being rebuilt and refurbished. This renovation will give the club a fresh outlook, with new facilities including a new café, great new function room overlooking the water, new TAB and gaming areas and new main bar lounge areas, including new state of the art restrooms. Does your business participate in local community activities/initiatives? Club North Haven support many sporting groups: lawn bowls, fishing club, Camden Haven AFL Junior Bombers. We are also very proud to give back to the community, by continuing our long standing sponsorship of all fuel required by the local Camden Haven Sea Rescue Service. Our staff at present are busy seeking sponsorship for the Mark Hughes Foundation; eight of our staff will be running the North Brother Mountain Run to help raise money for this charity; currently over $1,400 has been pledged in sponsorship.

Anthony De Jager

WRIGHTS CHARTERED ACCOUNTANTS

How do you measure your business goals? Our business always budgets for the year ahead. We also have monthly targets that we strive to achieve. Our progress on these is reviewed each week in our partners meeting, along with some other targets that are critical to the business working effectively. Tell us how your business is being innovative in 2017? The past few years have seen massive technical changes, not only to our business, but in our clients’ businesses as well. Over the past couple of months, we have updated some internal software, which will provide some ongoing efficiencies and also allow us to communicate with our clients more effectively. Working with our clients to help them leverage innovative accounting software such as Xero helps them gain some crucial

efficiencies. The majority of our staff are now Xero Certified Advisers. We have always considered ourselves as advisers, rather than accountants. By integrating these software changes both into our business as well as our clients’ businesses ensures we are able to spend more time providing advice for growth. Where will you be in five years? As an organisation, we are very driven by the goals we set ourselves. As a business, we have defined goals that we would like to achieve in the next few years, and at this stage we are on track to complete them. So now it’s on to re-assessing where we are and what we would like to achieve next. I have also set some personal goals, some of which align to the business goals, which I would like to see come into fruition within five years.

Greater Port Macquarie Special Edition focus 91 21

Phil Cook // R E D N E T B U S I N E S S S O L U T I O N S

How has 2017 been for you, thus far? Fantastic; we have secured several new clients from our local region as well as Newcastle, Sydney and Coffs Harbour. Our clients include Charlie from Novus Auto Glass and Mark at The Future Energy Company. What makes your business special or unique for its customers? The business provides a full circle of product growth advice to a wide range of businesses, from micro start-ups to well established business wanting to take it to the next level. Our services include business start-up advice, business planning, website design and build, digital marketing and search engine optimisation. Our business development department provides tender and grant writing, specialised recruitment and business growth services. We provide an allin-one interlocking business growth solution. Something we love about what we do is seeing micro businesses get off the ground, and we work with our local NEIS Business Providers and Business Connect Advisors to ensure local businesses are given the support they require at an affordable price. Does your business participate in local community activities/initiatives? Yes, wherever possible we support local initiatives. I am a keen bike rider and participate in several charity rides, such as The Great Cycle Challenge and the MS Gong Ride (Sydney to Wollongong). What do you to keep yourself motivated? Early morning bike rides, although it has been a bit chilly this winter.

Mark Robinson What makes your business special or unique for its customers? The jokes I tell them while I discuss the benefits of having a commercial solar system installed, including cost savings and the environmental benefits. A lot of commercial premises are currently on very good contracts for energy costs, which would have been in place for three years or more but with the new price structure that is being incorporated, these costs will soar over the next few years by 50% in some cases. Once you have installed a solar system on your roof, it will continue to generate free electricity from the sun year after year. This means you can substantially reduce or even eliminate your electricity bills, giving you the peace of mind that you’re doing what you can to keep your bills as low as possible for your business. There aren’t many financial investments better than solar. You’ll be saving on your electricity bill from day one. This translates into a return on your initial investment of 15 - 30% per annum for many years to come, and your solar energy system will pay for itself in around

// T HE F U T UR E E NE R GY C OMPA N Y

3 - 6 years, depending on the system size.

your options before paying for upgraded services to the grid, when these costs could be used to offset solar and battery solutions.

Tell us how your business is being/ plans to be innovative in 2017? The Federal Government’s Solar Credits Scheme provides I am also working thousands of dollars with the CSIRO on towards purchasing energy savings and and installing your reductions for large Federal Government’s Solar system. If things businesses where Credits Scheme provides keep going as heating, ventilation, thousands of dollars they are we will and air conditioning towards purchasing and be expanding (HVAC) and large-scale installing your system. into other major manufacturing are regional areas such a major energy user. as Newcastle, Coffs TFEC and CSIRO have Harbour and Central Coast generating experimental technology for which it further employment in those regions. seeks partners to assist with real-world Rednet Business Solutions support us testing. with the everyday admin support and are Does your business participate assisting with our expansion. in local community activities/ The Future Energy Company also works initiatives? Yes, I play tennis and support with property developers to optimise my kids’ school fundraising activities. energy supply to new developments, What do you do to keep yourself reducing infrastructure costs to the grid motivated? I am a keen runner and am and setting up solar battery systems looking to organise a running event for where the individual property owners the town. It will be something special, so will enjoy reduced power costs. The important message here is to look at stay tuned.

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92 Greater Edition Port Macquarie 22 Special focus focus

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Charlie De Bressac //

Glenn Binskin

NOVUS AUTO GL A SS

How has 2017 been for you, thus far? Since we commenced in October last year, we have enjoyed great business and reviews from our local community, and we are growing every day. What makes your business special or unique for its customers? Charlie has over 20 years’ experience in the industry and has developed a reputation for attention to detail and excellent customer service. Charlie brings this expertise to the field of auto glass repair and replacement. Charlie, his wife, Kate, and three young children live locally and are invested in the community of the Port Macquarie region. Supporting NOVUS® Port Macquarie means supporting local small business, all with the peace of mind that all work completed on your vehicle is backed by our nationwide warranty. No matter where you are, NOVUS® is here to help. We can offer the convenience of bringing our services to your home, work or any other location, with our fully equipped and convenient mobile NOVUS® windscreen and autoglass service. Charlie at NOVUS® is an authorised repair agent for all fleet and insurance companies and services all areas in the Port Macquarie and Kempsey regions. Does your business participate in local community activities/initiatives? Yes, wherever possible NOVUS® Port Macquarie supports local initiatives, community groups and our kids’ school.

MOMENTUM 4 X 4

How has 2007 been for you, thus far? In 2016 we had big plans for 2017, and seven months in it has surpassed expectations. We are currently moving our workshop into a bigger, brighter building, which is just across the road. To no-one’s surprise, it is painted bright orange. We have also tackled the problem of never having enough hoists by purchasing three more to help with productivity and to enhance the performance side of business, we have purchased a new Dyno. What drives you to be successful in business? It’s passion; that may sound like a cliché, but for me passion creates the motivation to be more than just a mechanical repair shop. I love what I do and with the help of my team, we strive to deliver the best service, quality workmanship and customer satisfaction, whether it is just a pink slip or diagnosis of a vehicle problem. Where do you see your business in five years? In five years we will see some industry changes, but we will adapt and continually upgrade equipment and training, to keep up with changes.

I love what I do and with the help of my team, we strive to deliver the best service, quality workmanship and customer satisfaction, whether it is just a pink slip or diagnosis of a vehicle problem.

David Paine //

PORT KITCHEN WORLD

How has 2017 been for you, thus far? I have been in business in the Hastings area for over 20 years and would say 2017 has been the busiest year by far. If it’s not the new home market, it’s the renovators. There have always been a lot of people relocating to Port Macquarie from Sydney, but this year it seems to be another family every other week. What drives you to be successful in business? The driving force behind our success would have to be customer satisfaction. The sales team really put their heart and soul into their designs and strive to give our clients the best possible results, with the lay out and materials chosen. Tell us how your business is being/plans to be innovative in 2017? Innovation is really all any business has left to move forward. The price points always have to be competitive, and the materials purchased for a job are usually bought at a competitive price. Machinery innovation is also key to our success. Using computer software with screen to machine cuts down on our labour hours and decreases any errors, giving a more precise and consistent product. What do you to to keep yourself motivated? I guess I stay motivated by still enjoying seeing the end result of a nice kitchen and a happy client or builder. Where do you see your business in five years? I see our business utilising technology and growing even more from the benefits that computer based manufacturing provides ... Maybe even cutting down on my hours along the away, to spend more time with my family.

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& Replacement

Authorised agent for all fleet and insurance companies 0422 889 889 E:

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Greater Port Macquarie Special Edition focus 93 23

Coï¬€s Coast

52Special coffsEdition coast focus. 24 focus

Dave Brighton

DAV E BRIGH TON F LOOR SA NDING

What background experience do you bring

What is the most satisfying aspect of your role? The finished product. When you have a to your current role? I am a fourth generation floor that is tired and run timber floor specialist and down, then you seen the have been operating here comparison with the finished in the Mid North Coast area product - and the floor looks since I haveFloor a vastSanding and When it comes to getting your Dave1996. Brighton is expanding. solid and engineered timber floors, as well as amazing! I love that. I also wide rangehave of experience job done withand polishing We now eight staff members. Weby someone sanding and existing floors. lovenew my customers’feedback knowledge within the flooring timber floor have four specialists, Dave Brighton, and experience, We operate on the and Coffsreaction Coast, to in the Bellingen, finished can’t go past Nambucca, a licensed Kempsey, Mark Hiller, Damian Kearny and you Daniel South West Rocks, industry. product. and accredited member Johnson; two apprentices, Tom Revelly and Macleay Valley, out to Dorrigo and anything in How do you effectively I am a member of The of The Australian Timber Daniel Brighton; and our two office ladies, Sue between. market your business to Australian Timber Flooring Association, Stride and Javena Veale. Thanks Flooring to our amazing Whenwhere looking at your next flooring project, new customers? We use Association. When it comes standards are give highDave and and the team a call. He will come to team, our wait time is kept to a the minimum. various forms of media to to getting your job done by is everything. Dave Brighton Floor Sanding hasreliability also expanded your home, listen tomarket your ideas and giveWe you our business. someone with knowledge their fleet of cars, so you may see more of our expert advice on how get theis best result findtoFOCUS a very valuable and experience, youalong can’tthe highway. vehicles travelling in your home, whileplatform keepingand in mind youra has been go past a licensed and budget. great tool for our business. We have commenced installing floating floors. accredited member The Australian Timber We have Dave also branched to Sanding Facebook, We can supply andof install, or you can purchase Contact Brighton out Floor forand an we Flooring Association, standards upload regularly with before and after images the floorboards and where we canthe install them are for obligation free quote and expert advice on of floors 683 we have high is everything. you. and We reliability are still supplying and installing our 0447 388.completed.

Dave Brighton Floorsanding

As an Interior Designer, Marcus has always maintained a focus on creating aesthetically pleasing, practical kitchen design that takes into account how it relates to the lifestyle of the owners.

Marcus Phillips

DE SIGNER LI V ING K I TC HENS

OCUS grabbed a coffee with Marcus, to find out more about his professional background and current kitchen trends.

Four years ago, Designer Living Kitchens opened their brand new showroom in Coffs Harbour, adding to the existing locations of Port Macquarie, Laurieton, Ballina and Central Coast. Designer Living Kitchens says that although the company had been servicing the builders on the Coffs Coast for thirty five years, the new showroom also needed to cater for the renovation segment of the market. With this in mind, they enlisted the services of Marcus Phillips, an award winning interior designer with 28 years’ experience in Kitchen Design. Marcus started his career in design after attending Julian Ashton’s Art School at The Rocks in Sydney, where he completed a fine arts course. He later went on to complete advanced interior design studies. In the mid 1980s, Marcus commenced his kitchen design career with one of Australia’s best known kitchen companies in Sydney and a few years later, took up the position of Head Designer in Brisbane. Marcus then went on to hold that position nationally (Melbourne, Sydney and Brisbane). As head designer, he was responsible for training designers and running the design

team in three states Marcus won his first Kitchen Design Award in 1989 and a number of awards since then, including outright winning Kitchen of the Year. Moving to the country three years ago, he has designed two complete showrooms, the last of which won Showroom of the Year 2013. Marcus says: “It’s important for me to find out how many are in the family, how they like to entertain their friends and relatives, and how the new kitchen should relate to the adjacent areas.” After working for a German kitchen company a few years ago, Marcus says that the European experience has reinvigorated his desire to create functional design along with a “wow factor” in every kitchen. The Design Process The process of buying a new kitchen may seem daunting to those brave folks thinking about it. After all, it’s a major surgery to the home. That’s why Marcus has, over the years, developed a smooth, hassle-free process, whereby you will feel that you have been listened to, received relevant design input, including advice on colours and finishes. With unique and cutting-edge design software, our combined ideas come to life, with a virtual walk-around your new kitchen. By giving you a number of pricing options for various finishes, you are able to make informed decisions based on your needs.

coffs coast 53 Special Editionfocus. focus 25

Barry Ford //

DIREC T WHOLE SA LE SERV IC E S

What is your connection to the Coffs Coast? I originally came to the area in 2009, having been appointed the CEO of the Bowraville Local Aboriginal Land Council.

Peter Bulanyi Peter Bulanyi is is the director of Si Clean Energy (wholesale) and Mega Watt Power (installation). FOCUS had a chat with Peter to find out more about his business and background. hat is your connection to the Coffs Coast? We moved to the Mid North Coast in 1989 to be with family. We purchased a remote 100 acre farm with no power to raise our two young sons. After a couple of years, we were running our own inverter service and repair business, which included solar power installation. What background experience do you bring to your current roles? Having been an Australian Airforce Electronics Technician and the 14 years we spent independently supplying our own power needs has provided us with the knowledge and experience needed to successfully expand our business and to pass the knowledge we have gained to our customers, so they can make the best choices for their solar power needs. What is the most satisfying aspect of your role? Knowing that not only are we helping people to reduce their energy bills, but that having installed over 2,500 quality solar power systems across the Mid North Coast also means we have played a big part in reducing our community’s green house gasses emissions by around 7,000 tons per year. How does your business give back to the community? We have supported many local community events over our 28 years in business. Our last donation was a medium size OffGrid Solar Power System complete with solar panels, inverter and batteries to the local Coffs Community Gardens. Helping when and where we can is always a pleasure for us. Best advice for someone starting out in your industry? Make sure you are up-to date with the latest standards and technology available. 54 coffs Edition coast focus. 26 Special focus

What creative things do you do to develop a likeable company culture? We have always treated all our staff like family. We have employed people whom we believe are an asset to our business and the community. We have trained more than 10 apprentice technicians and electricians and fostered the development of many people in our company, who have gone on to become industry leaders across Australia.

Previously I had no connection, but we had friends who lived at Valla Beach, and they told us it was a really good region to live. What background experience do you bring to your current roles? One significant thing I did was to study accounting as a mature age student and become a Chartered Accountant, working in both public practice and industry. I have worked in a wide variety of industries, generally in regional Australia and for small to medium sized family companies. All of these things, combined, have helped me in the current role.

In five years’ time our energy management services will have outgrown our solar power operations. We are presently contracting with both residential and commercial clients to monitor and report on their energy costs. Our reporting and consultation forms the basis for energy efficiency solutions. These services are proving highly effective in driving our clients’ electricity costs down. The more electricity prices increase, the more we are called to help out.

What creative things do you do to develop a likeable company culture? Maintain my sense of equilibrium as much as possible, no matter what is happening.

What do you enjoy most about the Coffs Coast? It’s our home. We have been lucky to travel to many countries over the past 28 years for work. Every time we come back home, we just feel so lucky to live in this wonderful place. Thanks Peter.

Since our family purchased the business four years ago, it has grown by almost 50%, and I think this current financial year will see continued growth. There are a couple of areas of the business we can concentrate on to improve and promote, one of which is the supply of roasted coffee beans and associated products.

In five years I see the business as having established branch operations in other major centres in the broader region and being a major supplier in our area of business and employing a growing number of young locals.

Where do you see your business in the next year? In the next five years? The next ten years? We have developed a range of our own locally manufactured products. This includes the PowerCab (see picture), which is the basis for our Grid Connected Hybrid and Off-Grid energy storage systems. The next 12 months will see us install growing numbers of PowerCab systems.

Ten years is a very long time in our industry. It is our sincere hope that the grid will have significantly transformed to one based on renewable and stored energy and that Si Clean Energy and Mega Watt Power will have played a significant local role in achieving what was once thought impossible - a pollution free electricity grid.

has been operating in Coffs Harbour for over fifty years now, and I think we are the fourth family to own the business.

What is the most satisfying aspect of your role? Finishing the week with happy customers and staff.

Not take myself too seriously and enjoy the day at work and laugh as much as possible. Where do you see your business in the next year? In the next five years? The next ten years? Direct Wholesale Services

Most rewarding part of your job? Helping the customers to solve their problems, providing good service and the staff enjoying their jobs. What do you enjoy most about the Coffs Coast? There is so much to enjoy here. The weather is amenable almost all year round, there is the sea, the coastal strip and the mountains for variety, and the people are easy to get along with. Sometimes you might think it would be nice to go somewhere else ... But really, having lived here, where else could you go? That’s the really hard question.

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The outcome is most satisfying when you see happy clients, you know that nothing has been left on the table and you have done everything possible to get the best possible price.

Shane Hessenberger What is your connection to the Coffs Coast? My family and I moved to Coffs Harbour in 2009 for the lifestyle and the best climate in Australia.

Chris B O N V I L L E

W I N N

G O L F

R E S O R T

hat background 15 or 20 years. It’s rare that you come across experience do a company like ours, and it’s due to a fantastic you bring to your culture that everyone is a part of creating. It’s current roles? infectious! Developing a culture like this is all My experience about inclusion. spans 15 years as a Where do you see your business in the next marketing professional. The organisations and year? In the next five years? The next ten brands I have helped to shape have largely been years? Most people probably don’t realise how in the tourism and hospitality sector, with a lucky we are to have Bonville Golf Resort here in focus on customer loyalty. In my first marketing Coffs Harbour. It’s a very important asset to the role, I was a part of the team who launched region and one that many places would love to Virgin’s Velocity Rewards program. I was also have. The property is listed in the TOP 10 public lucky to head up the re-branding and marketing access golf courses in function for a group of Australia, and golfers from over 200 caravan and all across the nation travel camping parks throughto tick it off their bucket out Australia and New list. Bonville has been Bonville has been voted Zealand, before spending voted Australia’s Most Australia’s Most Beautiful time working for myself. Beautiful Mainland Golf Mainland Golf Course 16 years To Bonville Golf Resort, Course 16 years running running by The Golf Course I hope I bring a fresh set Guide and in early 2017 was also by The Golf Course Guide of eyes to the brand as named Australia’s Favourite Golf and in early 2017 was a whole and a customCourse by popular vote in Golf also named Australia’s er centric approach to Australia Magazine. Favourite Golf Course building an understandby popular vote in Golf ing of our customers. Australia Magazine. The Marketing is not about next decade is going to be creating television adverts, it’s not about posting a definitive one for the whole of Coffs Harbour, on Instagram, it’s not about graphics. The core not just Bonville, and I am very excited about function of a marketer is to understand customseeing it unfold. Plenty of locals will tell you ers’ needs and wants - end of sentence. I try to that there just seems to be an air of confidence come at it from that angle. about the place, investment is strong, we have What creative things do you do to develop a likeable company culture? The team at Bonville is unlike many I have seen. Staff turnover is very low, the respect given to every team member is genuine, and I couldn’t even count on two hands the amount of people that have been with the organisation for 10,

What background experience do you bring to your current roles? I have been working in the real estate industry in Coffs Harbour since 2010, gaining experience with some of Coffs Harbour’s leading agents, who provided the platform for me to grow and learn the trade. My past policing background in the NSW Police has given me various skills to be able to read a situation and deal with people’s emotions and concerns in a measured way. What is the most satisfying aspect of your role? The outcome is most satisfying when you see happy clients, you know that nothing has been left on the table and you have done everything possible to get the best possible price.

H A RC OUR T S C OF F S H A RBOUR

Where do you see your business in the next year? In the next five years? The next ten years? I have no doubt that the Coffs Coast is where I want to live life - I’m fully in. Our office is located in the Jetty precinct above the Supply Specialty Coffee & Bar, where hundreds of locals and visitors to Coffs dine daily. We have a five-year plan in place, where we can see that we are able to employ 10 locals and provide high end real estate services. Most rewarding part of your job? I feel most pleasure when reflecting on my work and how I put a deal together, knowing that I have established a price or outcome that no one else could have achieved. What do you enjoy most about the Coffs Coast? My partner, Donna Tozer, and I really enjoy time-out on Sundays, where we spend the afternoon walking down to Latitude 30 for some down time relaxing and enjoying the unique location.

a “Yes” council and slowly but surely Coffs Harbour is transitioning from a regional town into a regional city. Bonville will continue to grow sustainably as a business and continue to ensure the delivery of a premium product across golf tourism, functions and events, weddings and food and beverage. coffs coast Special Editionfocus. focus 55 27

Electricity, water and hot water are very emotional products, so when you do it right, and you hear about it - it can make your day!

Brendan Graetz

What is your connection to the Coffs Coast? Our family moved to the Coffs Coast from Darwin back in 2000, when my father first purchased NCPW. I did move away for five years, but the coastal lifestyle is perfect for bringing up a young family so we did what most do and moved back!

ENERGY COSTS ARE RISING.

Brendan Graetz N O R T H

C O A S T

P O W E R

W A T E R

With announcements that energy costs for NSW Homes were on the rise - FOCUS caught up with Brendan Graetz, the owner of North Coast Power & Water, to give us a local, expert opinion as to what Coffs Coast residents should do to combat these rises. e’ve heard electricity prices are increasing up to 20% - is it true? Yes, it sure is true! Pricing from July 2017 increased quite dramatically with most retailers, but not all - there are some new energy retailers on the block who actually dropped their pricing in July! What about businesses; will their

Powershop, Energy Locals, Alinta Energy and Red Energy. Based on the information collected online and in conversations with their consultants, we have built a simple comparison table of current offers hosted on our website that cuts through the marketing and shows the important information, like cost per kilowatt, solar feed in tariff, daily connection charges and lock in contracts, to give a better side-by-side comparison for the Coffs Harbour region.

So what is the verdict, Brendan? Who have you chosen as are among the hardest your preferred energy hit, but are also in provider? Everybody’s the best position to situation is going to be save by installing solar The price rises can be different, but I have done power. The majority combatted in a number of ways; the numbers on our of their energy usage the cheapest way to save may business electricity costs is during daylight be as simple as switching and by switching to our hours, allowing them energy companies … Other new energy supply partner, to realise some of the methods may be installing smart we will save $100/quarter quickest paybacks, energy monitors, solar power or on electricity and receive even using the highest a solar hot water system, all of an extra $100/quarter which our team can help with. quality products. from our solar feed in Is there a way to tariff. That $200/quarter combat the price saving didn’t even take rises? The price rises into consideration the July can be combatted in a number of ways; the increase from our existing large energy retailer. cheapest way to save may be as simple as I will be sharing the details on my findings, switching energy companies … Other methods and an easy way to switch on our website and may be installing smart energy monitors, solar social media too - so be sure to look us up if power, or a solar hot water system, all of you want to find out our choices/preferences which our team can help with. and more. electricity costs also rise? Small businesses

There is a lot of media and marketing spin about the electricity price rises; what is your advice for Coffs Coast locals? I personally have been reviewing some of the popular energy companies like AGL, Origin, 56 coffs Edition coast focus. 28 Special focus

Find NCPW in store at 13 GDT Seccombe Close, Coffs Harbour (02) 6651 4333, or online at www.ncpw.com and by searching North Coast Power & Water on Facebook or @ncpwcoffs on Instagram.

What background experience do you bring to your current roles? I worked for about seven years within the family business learning the ropes, before I moved north and spent five years working for Apricus solar hot water. The experience of working alongside a team of dynamic, driven professionals in a large company gave me the confidence that I could not only run the NCPW business, but grow it! What is the most satisfying aspect of your role? Many of the products we sell are very technical and can be confusing at times, especially with the wealth of information online. I get great satisfaction out of investing time into our customers, to ensure they understand

NOR T H C OA S T P OWER & WAT ER

the products, enabling them to make smarter, informed decisions. Where do you see your business in the next year? In the next five years? The next ten years? The NCPW business is constantly evolving, and in one to five years you will see a swift change in the demand for the “internet of things”, smarter energy and water management systems and energy storage solutions. In 10 years … Well, I’ll hopefully be driving an electric dual cab ute; actually, it will probably be driving itself! Most rewarding part of your job? Receiving feedback from a satisfied customer is extremely rewarding … Electricity, water and hot water are very emotional products, so when you do it right, and you hear about it - it can make your day! What do you enjoy most about the Coffs Coast? We are so spoilt here. My wife and I spent our honeymoon in Hawaii and although it was great … Our beaches and mountain ranges are just as special!

Matt Donovan R E S T A U R A T E U R / E X E C U T I V E

C H E F

Surf Club Restaurant & Bar is our second venue after running the highly successful Deep Sea Fishing Club restaurant from 2000 until 2008. We love the ocean views, the happy, warm atmosphere and our ever growing loyal customers. I have lived in the Park Beach/Jetty area of Coffs Harbour for most of my life, and my entire family were involved with the Coffs Harbour SLSC in the ‘80s/’90s. It just felt right that we (me and my business partner, Nicole) take up the offer to start a new restaurant/venue within the Surf Club. I love living,working and raising a family on the Coffs Coast and believe in supporting our community by giving back. I’m very proud that we have gone from employing ten local people to 35 staff in the eight and half years we have been operating Surf Club Restaurant and Bar. We support numerous local sporting groups, Surf Lifesaving, and more recently, Clark Webb’s Aboriginal language education program (BMNAC). We give to many charities, including Cancer Council, Special Children’s Xmas Party and the Red Cross, also offering vouchers to help with many local fundraisers. Having a large family, we are involved in a variety of sporting groups, including soccer, surfing, rugby league and our family’s obsession, Crossfit! We also support BWN, Coffs Tourism, Rotary and the Chamber of Commerce. All our suppliers are local, and we prefer to buy produce that is grown in our region. We have so much to be proud of. We all need to get behind our local businesses wherever possible, so we may all thrive and help each other grow.

Surf Club Restaurant & Bar Coffs Harbour Surf Life Saving Club, 23 Surf Club Rd, Coffs Harbour 6652 9870 www.surfclubcoffsharbour.com coffs coast 57 Special Editionfocus. focus 29

You always have to reinvent yourself and keep things exciting. Before signing up, whether it be freehold or leasehold, check all the pitfalls. If you succeed in this business, it can be very satisfying.

Michael C H E R O T E T H E

C O A S T

H O T E L

Michael Cherote is the Licensee of the Coast Hotel. The hotel has had an amazing amount of growth and success over the years. FOCUS grabbed a lager with the man himself, to find out about his background and future plans. hat is your connection to the Coffs Coast? I was born and bred in Sydney. Over ten years ago I decided to buy a hotel; however, Sydney was too expensive. So, I spent eight months scouting NSW for a venue that suited what I was looking for and found the Coast Hotel in Coffs Harbour. I have travelled back and forth from Sydney to the Coffs Coast over a ten year period. The Coffs Coast has a great deal going for it and a better paced lifestyle as you get older. I’ve met a lot of good people up here and enjoy being close to the beach and hinterland. What background experience do you bring to your current role? I have been in business for the past 30 years, and in that time have gone through many ups and downs. My previous business was a nightclub in Kings Cross (Sydney) and was quite profitable. That’s what urged me to buy a larger business, even though it wasn’t in Sydney. What is the most satisfying aspect of your role? It is a very complex business these days, with all the rules and regulations. Staff management and responsible service of alcohol are very challenging in the way you run your business. What satisfies me is when you see all the patrons enjoying themselves at your venue and the staff are all harmonious, and you actually turn a profit at the end of the day. Business/personal goals for this financial year? My business goal for this financial year is to draw new 58 coffs Edition coast focus. 30 Special focus

What is the point of difference between you and your competitors? It’s important to have a point of difference. I sincerely believe that the Coast Hotel is the most up-market hotel on the Coffs Coast. We have a good selection of craft, premium and normal How does your business give back to the commubeers, along with a wine list that should please all. nity? It's very important to be involved with the local Our new menu comes out this month, with something community. I sponsor all sorts of sporting teams, we to satisfy everyone. We have live music and we're the have raffle nights to raise money for junior developonly hotel in the area with three levels to entertain the ment, and we're always donating to different charities and functions. e.g. Children’s patrons with bands and DJs. Our Hospital, Westpac Lifesaving pricing is competitive, and you Helicopter. can wine and dine in the relaxed atmosphere. Best advice for someone What satisfies me is when you starting out in your indusMost rewarding part of your see all the patrons enjoying try? Be prepared to work job? In summary, it’s very rewardthemselves at your venue and hard. It’s an industry that you ing in any industry to see people the staff are all harmonious, and seem married to. Live, work enjoying themselves. The hospitaliyou actually turn a profit at the and breathe the venue, until ty industry gives you the chance to end of the day you have it running smoothly; make that happen. It allows you to if that’s possible. You always be creative and try many different have to reinvent yourself and things on all different levels. keep things exciting. Before signing up, whether it What do you enjoy most about the Coffs Coast? be freehold or leasehold, check all the pitfalls. If you I mainly live on the Coffs Coast these days and after succeed in this business, it can be very satisfying. living in Sydney for most of my life, I can see why city What creative things do you do to develop a folk move for a sea change. Less is more, as they say, likeable company culture? It’s a great challenge to and up here you have less noise, less pollution and less be creative and keep people interested. We don’t do it traffic and less stress. enough ... However, staff Xmas parties, nights out for I thank you, and look forward to seeing you all at the dinner and drinks. Keeping up with the times in music, Coast Hotel. food etc. Staff are your front line, so it’s always good to get their input. Thanks Michael. clientele to the hotel and improve turnover in all areas. Personally, I’ve been here for over 10 years and if I do decide to sell, I would like to leave knowing I have done my best.

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Aaron Hardaker M I D

N O R T H

C O A S T

P H Y S I O

Having been the driving force behind the growth and development of Mid North Coast Physiotherapy from a one-man-band to four multidisciplinary

Ivan C O U N T R Y

T O

B E R O S

C O A S T

P E S T

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clinics around the Coffs Coast, Aaron Hardaker is not scared of hard work. his drive was recently recognised by the NSW Branch of the Australian Physiotherapy Association, where he was selected as a finalist for his contribution to healthcare in regional areas. FOCUS caught up with Aaron after he returned from the awards night in Sydney, to find out more about it.

the standard of healthcare in regional areas is never done - but there’s some outstanding work happening. It’s nice to know that the work my team and I are doing at Mid North Coast Physio is being noticed and is helping to transform ideas at a higher industry level - we all need to accept that things can always be done better. Being able to work as part of a team who share my vision for improving the quality of life of our clients is

the most rewarding part of my job - the awards What award were you a finalist for? I was are just a bit of fun on top of that. nominated for the Contribution to a Regional or Where to from here for you and the Mid National Group state award. This award focused North Coast Physio team? on physios who have done a significant amount of work in a regional The focus now, and always, setting or on a national is to keep finding better front to progress the ways to do things, to ensure profession and develop our clients are reaching It was great to hear more about a stronger healthcare their goals and living the the ongoing work from the system. The judges lifestyle they want. Having other finalists on the night - it’s commented on my work progressed from being reassuring to know there are with improving access to simply a physio clinic to now some outstanding people high quality healthcare working tirelessly to improve having exercise physiology, in regional areas, as well not only physiotherapy, but nutrition and dietetics, as a commitment to healthcare in general for our psychology, massage, new graduate education communities across the country. Pilates, yoga, hydrotherapy, and professional development. It was falls prevention classes, great to hear more personal training, weight about the ongoing loss coaching, health club work from the other finalists on the night - it’s memberships etc across our four locations - our reassuring to know there are some outstanding goal is to provide all the services clients need people working tirelessly to improve not only to feel happier and healthier. We’re currently physiotherapy, but healthcare in general for our working on some exciting products and services communities across the country. to support older adults to live a better quality of What did being recognised in the NSW life and remain active in the community. We’re awards mean to you? It was a real honour to also registered providers for the NDIS, to help just be nominated, let alone selected as a finalist. support people with disabilities access good To be recognised alongside some outstanding quality care to achieve their goals. I guess it’s a leaders in healthcare was great, but it’s obviously case of “watch this space”! not why I do what I do. The nomination highlighted to me that the job of improving Thanks Aaron.

hat did it take to fashioned service. We pride ourselves on being get the business consistent, professional, friendly and … on started? A lot of time! hard work. I never What services do you provide? Our services wanted to take on range from General Pest Treatments (domestic a franchise; I wantand commercial) as well as all aspects of termite ed to build up my own business and make all work. We are also members of the AEMPA, the decisions! We had a set budget, as we had which keeps Country to Coast Pest Control just bought a house; we had to do it the hard up to date with all the latest information and way and start from scratch. We kick started technology. Country to Coast Pest Control in two separate Which areas do you cover? As mentioned, we areas at the same time; one being in Sydney on run our business in two areas, one being down the Northern Beaches and also here, where we on the Northern Beaches live on the Coffs Coast. of Sydney.Down there That was pre children we link up with another days, and we travelled up business to help manage and down the coast, canWe had a set budget as we had it. We are predominantly vassing both areas. just bought a house; we had to based up here on the My wife did some serious do it the hard way and start Coffs Coast. The business door knocking in many from scratch. We kick started is based in Sawtell, but different areas, slowly Country to Coast Pest Control we cover areas from in two separate areas at the building up a clientele Nambucca through to same time. that to this day we still Grafton, and no job is too provide our services to! big or too small! We also go out there and Have you any words had some promotional of advice for customers needing your displays, which included live Funnel Web, Red services? We just advise them to make sure Back Spiders, a vast array of creepy crawlies you have a regular termite inspection. You and an odd rodent or two. We still believe that home is your castle! Early detection of termites a person to person approach works wonders. is a must, and a thorough inspection from an Also, word of mouth is still one of the strongest experienced, fully qualified and insured Pest forms of promotion for your business. Technician can literally save you thousands! Are you a solo operator? We are a family We have some really good specials running run business and our son, Christopher, has throughout the year, so give us a call and we been with us for a couple of years. Family can come by and give you a free quote. Online businesses can provide that something extra for services are fast and convenient, but sometimes the customer, in that you can build up a solid people just like to meet the tradesman and have relationship; you know exactly who is going to a chat! be providing a service for your property. It’s a trust thing; we work on providing a good old

Thanks Ivan. coffs Specialcoast Editionfocus. focus 59 31

Gary Evans //

F UJI X EROX BUSINE S S C EN T RE

Tell us a bit about yourself and FXBC? I’ve been a part of Fuji Xerox for over 24 years, and my wife and I purchased the local dealership 12 years ago. We now employ 20 staff and have been locally open for 35 years this year. We still offer quality photocopiers and printers, but now incorporate a whole business solution which increases businesses communication, connection and work through our software, which has been able to create a 95% time saving on current processes. What do your customers think? We have very well established loyal clients: “Gary and his Fuji Xerox team have provided us a superior service. I consider him and his team an intrinsic part of our business and would recommend him to anyone requiring printing solutions for their business. The quality of both the product and service is first class, and his support team are both expert and eager to provide varied solutions to our needs.” Chris Hines, Unreal Estate. What other services do you provide? We recently opened a scanning service, Elite Scanning Solutions. We offer scanning of documents that are often taking up unnecessary space in your office and use state of the art software so that we can digitally return the files to you. You will then be able to search and retrieve them electronically, finding a specific document in under one second! This solution offers the elimination of offsite storage costs, reduced use of valuable office space, instant access to information and improved disaster recovery. If you would like your office to be more organised and have staff working even more efficiently, please contact us to find out more.

60 coffs Edition coast focus. 32 Special focus

Barry Hockey //

BA RRY HOC K E Y AC C OUN TA N T S

Douglas McDonald //

BUSINE S S BROK ER S & C ONSULTA N T S

What is the most satisfying aspect of your role? I get a great deal of satisfaction in seeing our business and primary production clients prosper to success.

The Australian Institute of Business Brokers (AIBB) is the peak

Their accounting and banking needs play a key role in their ability to succeed.

facilitation of business ownership from one party to another.

It can be stressful for some people to wade through the ever-changing tax and commercial world, so I enjoy helping people through this and easing their mind.

all disciplines in the transfer of assets from one party to

What background experience do you bring to your current role? I have been working as a Public Accountant and Tax Agent for the past 16 years. Prior to that I worked with a major bank for 23 years as a Business Banker.

educational programs to its members, to keep them abreast

How does your business give back to the community? We are actively involved in the community through schools and sporting clubs, such as Coffs Rugby Club.

fied Practising Business Broker” (CPBB) accreditation.

industry body formed in 1989 to represent and provide support services to Professional Business Brokers involved in the Business Brokerage is regarded as the most demanding of another. It arguably requires the greatest skill set and in this regard, the AIBB is the premier provider of training and of industry trends, legislation and best practice procedures, to ensure positive outcomes. Douglas Mc Donald has recently completed the “AIBB CertiThis ensures Doug has the knowledge and expertise to work with you through the whole process, to achieve the best possible price in the shortest possible time with the least amount of stress.

Our business provides an accounting and tax service to not only assist our clients comply with the law, but to also grow and prosper their business and financial situation.

With our help, we believe most businesses are saleable; if the owners take the time to prepare their business for sale properly. At Business Buy or Sell we schedule a free consultation to

Best advice for someone starting out in your industry? Find a good mentor. If you have someone that has years of knowledge, they can guide you to success.

discuss how we may be able to help you prepare, list and sell your business for your greatest advantage. The only obligation is one hour of your time.

There is nothing better than seeing the enthusiasm on their face and the gratitude you get when they say, ‘Wow, that looks great!’ Also, being a great leader for the team and teaching them from my vast experience in the industry.

James Robinson

Laarz A 1

C O F F S

C O A S T

T O U R S

If we had to nominate someone for a Nobel Peace Prize, it would have to be David “Laarz” J Laarhoven. Laarz has more passion for this community than anyone we know. We think Laarz is an absolute legend! Our Monthly Motormouth columnist sat down with us to fill us in on the life of Laarz ... hat is your connection to the Coffs Coast? Having spent my formative years here, and continuing to work in and with the business/ community here on the Coffs Coast in an array of roles, I have a deep appreciation for the lifestyle and the close bonds that this region forms with its inhabitants or visitors - albeit for a short or long term period.

on relationships with other operators; be proactive and stimulate good communication amongst industry about your product, and take the time to assist their business by offering tactile opportunities to them and their clients. What creative things do you do to develop a likeable company culture? We ride for leisure, we ride for pleasure, we ride to socialise, and we ride to commute. If you haven’t tried touring or exploring on a motorcycle, I encourage you to try it.

What background experience do you Take a test ride! bring to your current role? I had a PR/ Most rewarding part of your job? We Communications company for many years, enjoy seeing the smiles assisting external and hearing of the industries such as deeper connection that media, tourism our clients get with the and benevolent We also work closely with fellow region, verbally and on organisations get tourism operators, to ensure our our Facebook reviews. Our exposure, insight and clients are well informed and clients all find a greater traction in the region. directed to their business to connection to the region, I have held numerous enjoy their friendly services inducing their return or roles in state and whilst they are on the Coffs extension of stay, spending local government Coast. money locally and going organisations, with an home to tell friends and emphasis on tourism, family of their evocative events and community and sensory experience. engagement. Find me on LinkedIn > David “Laarz” J Laarhoven JP. What is the most satisfying aspect of your role? Presenting clients with insight or background - giving them a deeper appreciation and scope of the region. Allowing them to gain insight into the region’s broader community networks, lifestyle attributes, economic drivers and potential opportunities. Allowing them to consider the region for future movement. Best advice for someone starting out in your industry? The tourism industry relies

What is the most satisfying aspect of your role? The most satisfying aspect is to help a customer find the right product for the right area. There is nothing better than seeing the enthusiasm on their face and the gratitude you get when they say, “Wow, it looks great!” Also, being a great leader for the team and teaching them from my vast experience in the industry. How do you effectively market your business to new customers? The key is ensuring customers are the heart of all decisions. As a Choices Flooring member, I benefit from their integral marketing communication initiatives and campaigns that they run on both a national and local level. These incorporate a mixture of media

C HOIC E S F LOORING

channels, including TV, home magazines, radio, press and online. Business/personal goals for this financial year? Business goal is to have set growth targets met and to provide even better service. Personal is to take more overseas holidays (making it to Vietnam, Bali and Fiji last year), and to do more surfing. How do you encourage a positive work environment? Acknowledge all staff members’ efforts, and encourage further training, so the team are more confident in their daily roles. Show appreciation and listen to everyone’s ideas. Best advice for someone starting out in your industry? Hard work pays off. Under promise; over deliver. Go with your gut. Lastly, remember customers always come first.

Up to 50% off * selected products

What do you enjoy most about the Coffs Coast? I have to say the climate and geography is my most enjoyable appreciation of the greater Coffs Coast region. The climate drives our social lives; it creates liveable and extended periods to enjoy the outdoors, whatever the season. Whilst, the geography allows us a chance to get to some of the world’s best beaches, world heritage rainforests, crystal clear waterholes and eclectic villages within a short distance of our growing regional city.

*Offer valid from 25th July - 31st August 2017. Terms and conditions apply, see in-store for details.

Thanks Laarz. coffs coast 61 Special Editionfocus. focus 33

Manning-Great Lakes

34 Special Edition focus manning-great lakes focus. 38

Damian C L E M E N T S

F O R S T E R

B O W L I N G

How has 2017 been for you, thus far? Exciting times, as the club has recently purchased the Forster Palms Motel, which has 36 rooms. We have had to do a lot of work and renovations to bring the motel up to standard. It has also been great for the club, as we have been able to offer great packages which include the club, the entertainment centre and the motel. What drives you to be successful in business? Before I implement any new ideas, I do a lot of research, which includes online investigation, and talk to a number of my stakeholders to ascertain whether the idea is viable. I spend a lot of time in industry training/ conferences to keep abreast of current legislation. I hold a Bachelor of Business, Dip HR, corporate governance and an ACCM, and Iâ€™m also a JP.

C L U B

G R O U P

I feel it is important to keep up my skills and education.

to encompass families, bowls organisations, corporate travellers and senior tours.

local netball club and tennis club, as well

What makes your business special or unique for its customers? As a club we offer accommodation, and entertainment centre which consists of ten pin bowling, laser skirmish and a nine hole putt putt dinosaur themed course.

The senior tours highlight our local district and bring a lot more tourists into the area.

regatta each year.

participating in the Great Lakes Pearl Dragons The club also helps funding with the

The club has been successful in introducing birthday parties, corporate functions and charity fundraisers at the entertainment centre, which includes tenpin, laser, putt It has also been great for The club has both putt and a light meal and the club, as we have been buffet style dining, as is looking to promote these able to offer great packages well as a coffee shop, further. which include the club, the which offers light meals Does your business entertainment centre and including schooner of participate in local the motel. beer/soft drink, chips community activities/ and burger for $10. initiatives? The club The club also owns and participates in the Club rents eight units to long term residents. Grants and donates over $22,000 annually to local charities. Tell us how your business is being/plans

Womenâ€™s Shelter, the local surf club and

to be innovative in 2017? The club is looking at expanding our range of packages

those who are interested to attend our free

We are the major sponsors of the Viking Junior Football Club, we also sponsor the

Ronald McDonald House, along with other smaller local charities. Where do you see your business in five years? I feel very strongly about the club diversifying its interests and not relying as heavily on gaming revenue. Promoting the game of bowls, which is the core of the club and the reason it exists. Encouraging juniors to participate in the game of bowls by sponsoring junior members. We also believe that we have the best coaching team in NSW and would encourage coaching sessions held Wednesday and Friday.

Manning-Great Lakes focus 39 Special Edition 35

The Team

// M A C K I E S E L E C T R I C A L

MARK HARDY What drives you to be successful in business? We are driven by building success within our great team, brought about by personal and professional development. Encouraging our staff to put those skills to use in the most effective way, and to extend those learnt skills to others around them, including colleagues, family and community for their benefit also. Sometimes the best way to understand something is to teach it to someone else. As Albert Einstein once said; “If you can’t explain it to a six year old, you don’t understand it yourself.” ADAM HOLT Where will you be in five years? I see myself putting my skills to good use and helping advance the business’ goals. I believe that collaboration and mutual support are especially important in our

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business, so I look forward to using my time-management, organisational skills and product knowledge to provide solid support to our team as and when required. MARK DREYER What do you do to keep yourself motivated? Researching new products in the industry and then having the opportunity to install them keeps me motivated.

Battery technology is the hot topic at the moment, and integrating them into new and existing systems to increase the customers’ self-consumption of solar power and reduce their reliance on the grid is what most people want to talk about. The solar industry is one of the fastest evolving industries, and keeping up with new products, researching their operation and then becoming accredited/certified to install them is a very satisfying role.

Andrew Johnson

PROFESSIONALS FORSTER TUNCURRY

How has 2017 been for you, thus far? In a word,” Amazing”. A career change into real estate with Forster’s market leading Professionals team was an opportunity I couldn’t resist and fulfils a long ambition to work as a sales executive in an industry that has always fascinated me. I couldn’t be more excited. What drives you to be successful in business? Understanding the needs of clients, helping vendors achieve the best possible result, helping buyers move into the next stage of their lives, whether it be moving into a bigger property for their growing family or downsizing into something more manageable now the kids have moved on. What makes your business special or unique for its customers? Clearly customer service, Professionals Forster Tuncurry is the market leader, an achievement that doesn’t happen by chance. The team at Professionals really does go beyond all expectations, which sits nicely with my own personal values.

Tell us how your business is being/plans to be innovative in 2017? I am essentially a business within a business and am encouraged to plan and operate that way. Having grown our own client list with Forster Gas to well over 3,000 shows the dedication and commitment to customer service I am accustomed to providing. I plan to bring the same dedication to my new career, with attention to detail and a focus on the little things that make a difference. Does your business participate in local community activities/initiatives? Yes, quite a lot. We believe in giving back and are involved in a wide range of community and charity events, including netball, soccer, surf lifesaving, local schools, the “I love Forster Tuncurry” Facebook page and our corporate involvement with the National Breast Cancer Foundation. Something we are all very proud of, knowing we make a difference in the community that supports us.

Mario Tomlin M I D C O A S T

A U T O M O T I V E

G R O U P

The MidCoast Automotive Group is an integrated car dealership representing Ford, Kia, Isuzu and Nissan. It sells and services both new and used cars from their exciting and popular location, the Big Oyster, 100 Manning River Drive, Taree. The business is family owned and operated by Mario Tomlin, who has more than 30 years’ experience in the automotive industry and took over the existing business in November 2015. Mario has been involved in the automotive industry since leaving school at age 18. Before Taree, he owned numerous dealerships in Newcastle and Cessnock and was a specialist consultant to automotive businesses. Mario is always learning, solving problems, looking for efficiencies and encouraging others to do the same. At MidCoast Auto, customer satisfaction is one area where they show the greatest level of improvement. 92% of their customers are completely satisfied with their purchase and buying experience, and would recommend MidCoast Auto to others. “Cars are my passion, my life, and I get great satisfaction from the business!”

Midcoast Auto 6592 6300 www.midcoastford.com.au 100 Manning River Dr, Taree

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I believe it’s important if you want to be successful in business to invest approx. 10 - 20% of income back into things like marketing, advertising and sponsorship throughout the local community and operating quality and reliable tools and equipment.

Aaron Temple

// C O A S T A L S L A S H I N G & M O W I N G S E R V I C E S

Benny Heath

// C R E A T I V E P A R T N E R

What drives you to be successful in business? By receiving positive customer feedback, including client testimonials and five star reviews praising my professional, efficient and quality standard of work.

if you want to be successful in business to invest approx. 10 - 20% of income back into things like marketing, advertising and sponsorship throughout the local community and operating quality and reliable tools and equipment.

How has 2017 been for you, thus far? It’s been a very busy year for us, but we’ve loved every minute.

be innovative in 2017? Our co-working space, The Hub, takes an innovative approach to office space.

Our biggest achievement has been creating Forster’s first co-working space - The Hub.

What makes your business special or unique for its customers? I think what makes my business unique is the fact that I can accommodate a high percentage of my customers’ needs. So, the one company can take care of everything, whether slashing a 500 acre property or mowing a small courtyard.

What do you do to keep yourself motivated? My motivation is positive feedback and return business. I get inspired when I turn a property from being neglected into something where people say, “WOW! What a difference!” For example, if you are looking at listing your property for sale, for a relatively small outlay on your most important asset, to have it presented at its best, you can make a significant increase to your bottom line.

What makes your business special or unique for its customers? We specialise in branding, marketing, advertising and web design, and we’ve worked with some of the world’s largest brands and some of Australia’s most iconic; but what we value most is bringing our unique level of thinking and creativity to smaller businesses, where we feel we can really make a difference.

It gives small businesses the opportunity to get out of their home offices and into a creative, energetic and motivating environment.

I also pride myself on always getting back to people within a short turnaround and treat communication as an absolute priority within my business. I never like turning business away, so I try to accommodate anyone seeking my services and always return calls as promptly as possible. Tell us how your business is being or plans to be innovative in 2017? I believe it’s important

Where will you be in five years? Hopefully still working and keeping my loyal customers smiling. Where do you see your business in five years? I’d like to see my business at the stage where the majority of enquiries are from referrals from my loyal and satisfied customers.

What drives you to be successful in business? We strive to create meaningful, well thought out and well-crafted work that we care about; ultimately it’s this that drives the success of our own business. Tell us how your business is being/plans to

What do you do to keep yourself motivated? I’m constantly motivated by new technologies and innovative ideas. Podcasts like TED Radio Hour provide a constant source of inspiration. Where will you be in five years? I’ll be right here in Forster; I can’t imagine wanting to live anywhere else. Where do you see your business in five years? We see our business growing over the next five years, and it would be awesome to build a client base that extends across the MidCoast region.

Calling all

doers makers thinkers & shakers Forster’s 1st co-working space is here.

Find out about booking a desk or meeting room at:

W W W.HEATHANDHOFF.COM/THEHUB The Hub, Shop 1 Sundek Plaza, 15 Wallis Street Forster.

42 Manning-Great Lakes focus 38 Special Edition focus

It would be great if pet health had a “Medicare” system of its own, so material resources weren’t a factor when making health decisions about our pets,, but unfortunately that’s not the case.

Rob McMahon

// S W E E T P E A

John Stevens

// K I N E T I C M E D I C I N E

How has 2017 been for you, thus far? 2017 has been another very busy year, maximising our resources and testing the endurance of us all in keeping up with the workload.

working with our clients (the people) to accomplish this. We all have factors that affect how we live and the resources available to us to help look after our families, and our pets.

How has 2017 been for you, thus far? Massive! We’re now helping more than double the number of people on a week by week basis than we were at this time last year.

What drives you to be successful in business? Healthy, happy, patients! And owners! For me, the success of the business is the consequence of putting everything I have into doing what I love. So, I guess the drive is the demand or need for what we do. My desire is to use the skills and resources I have, to the best of my ability, to look after the animals of our area, and to work alongside their human families to do this. I am fortunate to share this desire with my partner, Sam, and all the talented and motivated people working with us at Sweet Pea.

At Sweet Pea Animal Hospital, we all take great pride in working with people and the resources they have available, to look after their pets in the best way possible.

What drives you to be successful in business? If the last answer didn’t give it away, our sole mission as an organisation and for me personally is to make a difference in the lives of as many people as possible.

What makes your business special or unique for its customers? Everyone at Sweet Pea - the vets, nurses, trainees and volunteers - are dedicated to and focused on the positive welfare of our patients (the animals). This, of course, includes

This involves not only the commitment our team have to the primary care of the animals, but their commitment to educating pet owners about the health of their pets - making them aware of the options that are available and how to make the most of the resources they have. Tell us how your business is being innovative in 2017? The Great Lakes community has been incredibly supportive of what Sweet Pea Animal Hospital does and stands for, so at present our plans revolve around keeping up with the needs of a continually growing practice. At times, it feels like this requires something more than innovation!

What makes your business special or unique for its customers? In many of our locations, we’re the first ones to be delivering the services that we offer. On top of that, to my knowledge we’re the only health service providers who guarantee what they do with a 100% money back guarantee - that’s how determined we are that what we do works and more importantly, how committed we are to ensuring our clients receive the care they’re after. Tell us how your business is being innovative in 2017? We’re using technology from

other industries to help facilitate our operations. Most of our team spend a fair amount of time working remotely in some capacity, so we can stay tight knit without always being face to face. On top of that, we spend a ridiculous amount of time in continual professional development, so we can constantly be reinventing our services. Does your business participate in local community activities/initiatives? Absolutely! Because we deliver health services, we’re always tied up in grassroots community initiatives to make people’s lives better. We’ve got Veterans Health week coming up in October, which we’re keenly planning for. Where do you see your business in five years? Kinetic Medicine is set for some massive things in the next five years, as we look to have stand alone venues offering services five days a week across the major centres of our MidCoast region.

Manning-Great Lakes focus 39 43 Special Edition

John, Karen and Lauren Hoswell (JKL Real Estate Forster/ Tuncurry) are proud to showcase Daniel Schubert and Alex Jacobs as our “Men in Business”. Daniel is a local, born and raised in Forster, and has had a successful career in the corporate world. Alex relocated to Forster two years ago from the Gold Coast with his wife, who is also a local, having built a successful career in sales in Queensland. Both men are invaluable assets to our business, and we encourage you to pop into our office to meet them.

Dan Schubert

// S A L E S M A N A G E R , J K L R E A L E S TAT E F O R S T E R / T U N C U R R Y

How has 2017 been for you, thus far? After 11.5 years in the corporate mining sector then making the move to become a part of the JKL family, I could not have asked for a better first half of 2017. Learning, change and personal development are all things that I really enjoy, and lucky for me, I have been able to experience a significant amount of all three so far. I can’t wait to see what the rest of the year brings. What drives you to be successful in business? Setting myself goals both personally and in business, then achieving them. How to do you measure your business goals? I review and make notes on my goals every day. In a fast-paced world, you cannot simply set and forget your goals. Tell us how your business is being/plans to be innovative in 2017? Let’s just say, good things come to those who wait … Does your business participate in local

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community activities/initiatives? We sure do. We have done two events this year, The Cancer Council’s Biggest Morning Tea and the Forster Keys Family Fun Day. We plan to get involved with a few more throughout the rest of the year, and we are always open to hear from anyone looking for a hand at a fundraiser or local event. What do you do to keep yourself motivated? Networking with other motivated business people, especially those who have already achieved similar goals to what I have set for our business. Where will you be in five years? Living comfortably, married, and hopefully with one or two children running around. It’s all about planning and timing now, though. Where do you see your business in five years? We have some big growth plans for our little family owned business over the next few years. I am hoping that the JKL brand becomes a household name in more places than just our quiet coastal town.

Alex Jacobs

// SALES CONSULTANT, JKL RE AL ESTATE FORSTER / TUNCURRY

How has 2017 been for you, thus far? Busy! The start to the year from the summer to Easter was manic, but excellent in terms of sales. It has been very steady over winter, but already feels like it is heating up again for a big spring.

coming into the business, bringing new ideas and ways to do things. Some new systems and analytics, which will make things more efficient - I don’t think I can really give too much else away though.

What drives you to be successful in business? I think in business, and in a sales position in particular, if you aren’t driven to be successful, it’s time to do something else. I try to put myself in my vendors’ shoes and ask what they would want from an agent.

What do you do to keep yourself motivated? Motivation isn’t really an issue for me; I struggle to sit still. I also exercise a few mornings a week and still try to surf when I can. I find this clears the head and gives me lots of energy.

How to do you measure your business goals? I keep it very specific and realistic. I basically set myself certain numbers for phone calls, appraisals etc. and I know that if I achieve those numbers and give a high level of service, that the success will come.

Where will you be in five years? In beautiful Forster with my wife and expanding family. We have a two year old, with another on the way!

Tell us how your business is being/plans to be innovative in 2017? We have some exciting stuff in the pipeline, with new people

Where do you see your business in five years? We have new people coming into the business with great ideas and new energy; this, combined with the experience of our existing team, is going to make for exciting times ahead.

Now horse racing in TuncurryForster is bringing one million dollars into the town per year, the racecourse is helping the town’s economy go forward, with great race day TV exposure all over NSW, Australia and fifty country countries around the world. That is very special.

Garry McQuillan

TUNCURRY FORSTER JOCKEY CLUB

What drives you to be successful in business? Failure has always scared me; I always shoot for the highest star. I have always applied the same rules to myself in everything I do - “Nothing for nothing”. Whatever you want in life, you must work hard for; don’t expect it to be handed to you on a plate. What makes your business special for its customers? Horse racing is one of the most exciting and social events that everyone can be involved in. Now horse racing in Tuncurry-Forster is bring one million dollars into the town per year, the racecourse is helping the town’s economy go forward, with great race day TV exposure all over NSW, Australia and fifty country countries around the world. That is very special. What do you to keep yourself motivated? I have always been self-motivated. Eleven years ago Racing NSW gave the racecourse six months to

gain community support, or the track - which was then only registered as a training track - would be closed. The racecourse is run by volunteers; only the curator is paid (he does a marvellous job). Approximately 35 volunteers run the race meetings, every day maintenance at the track, as well the administration. To see the effort all of these terrific people put in is enough to keep my motivation up. Where do you see your business in five years? Eighteen months ago, Racing NSW invested one million dollars into the Tuncurry-Forster track infrastructure, bringing the track up to a standard where now Sky One racing can be held. In the next five years, the committee has set out a program to complete the last necessary infrastructure for patrons’ comfort - a track maintenance program, which will further improve the racecourse to the highest level of racing. This whole project has been very pleasing, considering all the knockers who said, “Racing will never eventuate at the Tuncurry-Forster track”.

Steve Attkins

LJ HOOKER FORSTER/TUNCURRY

How has 2017 been so far? The year has been “full on”, with the taking on my new business venture at L J Hooker Forster Tuncurry. A great team of people to work with and the very robust market has kept us all very, very busy. There is huge interest in our beautiful part of the world in terms of visitors. Tell us how your business plans to innovate in 2017. The business world has changed dramatically in the last five years, given the value of the internet and its impact. It is not limited to one sector of business - it impacts all sectors - tourism, real estate, agriculture, development, and the building industry - particularly any service orientated industries. Being up to date with the available platforms and internet “tools” is imperative to business owners. What does it mean to be a business owner to you? Being an owner of a business is very

much about working and nurturing people staff, clients or customers. The role is difficult and not easy, as the activity of business is always challenging. Many business owners are time poor, stretched for resources, challenged by legislative requirements and the never ending challenge of setting out the strategy for the future. Many people may not realise that over 7 million Australians are employed in small businesses (Aus Gov Treasury Dept 2011). What is a key driver of success in small business? If there was one element to small business that “makes or breaks” a business and particularly a small business, it would be customer service. You have to be the “best” you can be in whatever endeavour or sector you choose. Although not easy, it is deeply satisfying to be an owner of a business growing and nurturing people within your organisation.

Manning-Great Lakes focus Special Edition focus 45 41

Thomas D U T T O N A C T I V E

O O S H

Still as enthusiastic about working with children as he was when he first graduated as a teacher 10 years ago, Thomas Dutton saw a need for quality Outside of School Hours (OOSH) and Vacation Care in our area. Since identifying this need, Tom has now gone on to form Active OOSH, with centres now located in Forster, Taree, Pacific Palms, Old Bar and Lake Cathie. Tom explains how Active OOSH has been recognised by its industry peers in recent times …

i Tom. What brought you to the ManningGreat Lakes area to live/work initially - and how long have you been associated with the area for now? My wife, Bec, and I have been living and working in the Manning-Great Lakes for over 10 years now. We travelled here together after completing degrees in health and education at Newcastle University. We now have two “true” locals who were born here, Oliver (4) and Bridie (2). What’s your study/education background in teaching/children’s services? My interest in working with children started in high school, when I coached tennis squads after school and in the holidays. After high school I went on to study a Bachelor of Early Childhood and Teaching. While I was studying, I worked as an educator at an OOSH service in Adamstown, as well as continuing to coach tennis. After graduating in 2007, I worked as a casual teacher in schools at Taree and Forster. I gained a full-time teaching position at Forster Public School in 2010, teaching kindergarten. When/why did you decide to concentrate your efforts on providing OOSH (Outside of School Hours) childcare services locally? After my first year of teaching in Taree, I had noticed a lack of quality care options for primary school aged children - particularly during school holidays. In the January school holidays of 2008, I established Manning Valley Vacation Care. The service was an instant success, and after a couple of holidays was providing care for over 100 children per day. After the success in Taree, we opened full-time 46 Manning-Great Lakes focus 42 Special Edition focus

OOSH services in Newcastle, Forster, Pacific Palms and Taree. What OOSH services are you currently involved with? Where and when do they operate? We currently have five services under the Active OOSH banner at Forster, Taree, Pacific Palms, Old Bar and Lake Cathie. All the services operate before school care, after school care and vacation care from 6am or 6:30am, ‘til 6:30pm.

lessons. We offer homework help and tutoring programs at our services, which busy parents really appreciate. We offer experiences during vacation care such as trips to Newcastle, as well as local attractions. Our active, energetic team sets us apart from a lot of other services.

You’ve received some prestigious acknowledgement and awards for your OOSH services. Please tell us a little about this, and what it means to you to have What ages do your been the recipient services cater for? of these honours. Our services provide We have a large number of It’s been a big year of care (and a heap of fun) highly qualified educators on recognition for our for children enrolled in our team with bachelor degrees, services. In January we primary school. During diplomas and certificates in were honoured with the Christmas vacation childcare. All of our educators a visit to our Forster we provide care for attend regular training and go service by Tracy Mackey, children who are starting through a thorough induction the Executive Director school that year as well. process. They all share a passion of Early Childhood What do you feel for educating and entertaining Education NSW. She sets your childcare children. had heard of our services apart from highly qualified staffing others? Our educators arrangements and and our approach to unique relationships with the schools and their programming has been key to our success. staff. After visiting the service, we were invited We have a large number of highly qualified to speak at a series of forums in Sydney on educators on our team with bachelor degrees, improving the quality of outside school hours diplomas and certificates in childcare. All of care. our educators attend regular training and go through a thorough induction process. They all share a passion for educating and entertaining children. We are mindful of how busy parents are these days and try to assist them in any way we can. We have pioneered programs such as after school bus services, that take children to after school sports training and activities. We also offer learn to swim classes and tennis

In April we received an award at the Network (the peak representative body for OOSH) OSHCARS awards. These awards happen every two years, and we were one of only four recipients on the night. Our award is for innovation in transition to school. We worked closely with Forster Public School last year to design and implement a program to assist children in the transition from preschool

to kindergarten. The program was developed in partnership with the Principal, Rick Clissold, and Early Stage One Leader, Tianne Gosling. The program was designed to help children and parents feel comfortable in transitioning to school over the December/January school holidays. The program was a huge success and achieved some great outcomes for the kindergarten children. Children who attended the program were much more confident and happy on the first day of school. What inspires/motivates you to keep working within the childcare industry? A passion and love for the industry. When you get to work with children, their energy and enthusiasm rub off on you. There is no better feeling then having a positive impact on a child’s life. It’s the “watch me do this” moments when a child is proud of learning something new. It’s the card that a child makes for you when they are still learning to write. It’s the relationships we build with children and families over the years. In a world where large multinational companies treat childcare as a purely money making entity, it’s nice that we are able to offer something that has the children’s and families’ best interests at its core. It’s also easy to stay motivated with a very talented and innovative team, with special mention to Troy Murphy, Mardi Gosling, Brittanie Gutherson and Sigourney O’neil, who are part of our leadership team. Where can we find out more information about the services/facilities you offer? You can find more information on our website www.activeoosh.com.au or find our services on Facebook. Thanks Tom.

Joshua Rogers

// C O M M U N I T Y W E L L B E I N G M A N A G E R

How has 2017 been for you, thus far? Both busy and rewarding. With the Federal Governmentâ€™s aged care reforms continuing to rollout, particularly in the deregulation many services, we have had to continually evolve and improve our programs.

Steve Panos

// F I N A N C E & A D M I N I S T R AT I O N M A N A G E R

groups is a great motivator.

What makes your business special or

Where will you be in five years?

unique for its customers? We are a very

Having been with the MSS for almost seven years, I have seen it constantly grow and improve while delivering great outcomes. This really does give a high level of While it has certainly job satisfaction, so hopeThe knowledge that the been a challenge, the fully in five years Iâ€™ll still be descisions and work put benefit to MSS and our here in some capacity. into MSS has a direct impact clients has been very Where do you see your on our employees, customers positive. business in five years? and community as a whole. What drives you to be Still offering the same, successful in business? and more, great services The knowledge that the to the community, but descisions and work put into MSS has a larger from an employee and customer perdirect impact on our employees, customers spective. If we keep the same great culture and community as a whole. and values that we have developed, I have Seeing great outcomes across all of these no doubt this is where we will be.

We offer a range of services for the community, such as high quality meals, home modification and maintenance, group outings, family support etc.

Our total operation is unique, in that there is only one other organisation nationally that is comparable. Tell us how your business is being/ plans to be innovative in 2017? From a

We actively participate in ongoing local area meetings and are a strong voice (if required) towards government bodies.

Manning-Great Lakesfocus focus 43 47 Special Edition

Alan Tickle

// Y O U R H E R I T A G E

How has 2017 been for you, thus far? New business tends to be steady throughout the year. Retirees are finding low interest rates and Centrelink asset test changes challenging, so they are seeking advice on a range of issues, including estate planning and age care strategy.

Alex Cosway C O M M A N D E R

C E N T R E

M N C

Able to build quality NBN communications systems for your business, Alex Cosway is the owner of Commander Centre MNC. Alex offers ways to streamline your business’ communication capabilities - often

prviding cost savings in the process ...

ow has 2017 been for you, thus far? 2017 has been a crazy year! I’m saying this having seen a 200% growth in our business with the continued rollout of NBN areas on the MidNorth Coast. Most recently, the geographic areas now connected to NBN include Wauchope, Laurieton, Kempsey, and very soon Port Macquarie. To support our continued growth, we have recently expanded our Commander MNC team by two … stay tuned for future FOCUS features, to learn more about them! What drives you to be successful in business? Firstly, I am passionate about saving businesses $$ using the latest NBN technology. Over the past three years of migrating businesses to the NBN, the savings our clients have seen are enormous. For some businesses, it has enabled them to remain viable and even expand into new markets. Secondly, seeing my team develop new skills and take on challenges inspires me to succeed. Their enthusiasm and dedication to not only our business but to their personal life drives me to ensure the business is successful. When it comes to creating new ideas or innovation, what inspires you? For me, inspiration comes from fellow successful businesses and leaders. Attitudes are contagious, so surrounding yourself with successful people with bold ideas that conquer risks is a great start. As a young business owner, I’m always looking out for successful mentors who share their intrinsic innovative and inspiring aspirations. What makes your business special or

48 Lakes focus 44 Manning-Great Special Edition focus

unique for its customers? We are unique, in that we are the only specialist NBN communications company on the Mid North Coast. As a true NBN carrier, Commander offers next generation NBN internet and voice services that our competitors don’t. Would I classify us as being unique? Absolutely! Our NBN phone systems connect directly to the NBN carrier servers, providing the latest features and best savings on lines and calls. Our pricing is industry leading, with NBN phone lines starting at $25, which includes local and STD calls. What we do very well is integrate multilocational business and organisations. By using the latest NBN technology, we maximise employee and office resources by connecting all users, lines, phones into a single communications system for a seamless operation. Does your business participate in local community organisations/activities/ initiatives? Yes, we participate in business activities and networking groups such as local Business Chambers, Business Network International (BNI) as two examples. We also engage and speak about NBN through community organisations such as Rotary and Probus International. We believe that giving back to the community through business leadership roles, mentoring, and community engagement is a important for us and should be a goal for every business. Where do you see your business in five years? I see the Commander Centre MNC being the largest and most prominent communication provider on the Mid North Coast, with strong brand recognition and a solid reputation for building quality NBN communication solutions.

What drives you to be successful in business? Living up to our mission statement, that “client best interest is central to all endeavours”, drives success. What makes your business special or unique for its customers? I have specialised in financial planning for nearly 30 years, with my staff working with me for almost that length of time. That level of experience and a bunch of national awards for excellence is somewhat unique. We are there for the long haul, and we help people through life challenges. Tell us how your business is being/plans to be innovative in 2017? A separate service is being established around completion of pension claims,

age care financial assessment and funding advice. We have gained accreditation to offer that specialist advice service. How does your business participate in local community activities/initiatives? My staff and I are active in many community organisations. An Age Care Expo is being facilitated by us in Taree on October 28th. What do you do to keep yourself motivated? You get pleasure from helping people and making a difference. Where will you be in five years? I enjoy what I do, so unlikely to be retired. Where do you see your business in five years? My son, Jonathon, will have an increasing advice role, as we cement ourselves as offering intergenerational advice that covers all key aspects of financial and insurance needs. I think that technology innovations will enable us interact more readily with younger generations, who seek advice solutions.

Craig Mason // E A S T C O A S T P H O T O G R A P H Y

What makes your business special or unique for its customers? One on one business/working relationship with my customers; no second shooters etc. Nor am I a believer of photographic trends - already the hipster/seventies look is fading, and people are realising that very quickly their images are looking dated. Rather, sticking to a tried and true style throughout my career has maintained East Coast Photography’s position in the Manning-Great Lakes regions. Tell us how your business is being/plans to be innovative in 2017? Through technology. Currently photography is seeing a massive revolution, which in turn, is driving manufacturers to maintain their market place by way of technology. This in turn leads to innovative products/ideas and finally photographic shoots, that were once considered impossible, are now possible by way of this technology. What do you do to keep yourself motivated? A good balance of work and life keeps the motivation healthy. A following of the right leaders in my field and quality discussion amougst peers - keeps the mind active and

Billy & Justin Hughes. // H U N T E R S P E C I A L V E H I C L E S

Tell us how your business is expanding in 2017? We are opening a new showroom in Forster Tuncurry. You may have seen that our construction is nearly completed, which is very exciting. The new showroom will showcase an array of 4x4 parts and accessories, of which IRONMAN will be the focus. We will offer the ability to fit your new products in house in a modern workshop. From bullbars to towbars, from roof racks to suspension, a fit out can be tailored to suit your specific needs - all under the one roof. How to do you measure your business goals? By our growth. We have been supplying quality ex-government 4x4s and commercial vehicles for the past 23 years from our Gloucester showroom and have seen consistent success over the years, hence the expansion into Tuncurry. What drives you to be successful in business? Our country dealership is family owned and operated. Myself and my son, Billy, bring to the business a combined 32 years of experience in the automotive industry being qualified mechanics so we can offer a personalised and professional service every time while continuing to offer a selection of quality 4x4 commercials and utes.

motivation strong. How has 2017 been for you, thus far? In one word BUSY. I’ve experienced a very busy year to date, with work not slowing up at all over the winter (yes, apparently it’s winter) period. Whilst portraiture is down on previous years,

From bullbars to towbars, from roof racks to suspension, a fit out can be tailored to suit your specific needs - all under the one roof.

other sides of my business are booming.

Manning-Great Lakes focus 49 Special Edition 45

New England

38 New England 46 Special Edition focus. focus

I am heavily involved with the governing board of Locals 4 Locals, and I am a member of the New England Futures Group, supporting its run for Council.

Robert Lawry

// B L A C K B I R D O L D W A R E S

So, Blackbird Old Wares has opened a Furniture Salvage Barn on Mann Street. Tell us about it ...

unique second hand furniture for the people of the New England. Meeting and interacting with locals also makes my day. I have a “Wishlist Book” for those who are searching Well yes, we have had the Old Wares on for specific furniture items Jessie St for a year now, for their homes, and it is and the time came for the always satisfying when I business to find a second We have had a fantastic can find just the right thing location to house some reception from the locals, so for someone. of the larger furniture that has made the move to What made you move to pieces. The “Salvage Barn” the country very easy. Being the New England? means we can now offer close to family has also We love the New England. everything from lounges, been a big plus for us. Having made the move tables, fridges, sideboards from Sydney with my wife, and industrial items. We Deirdre, along with our are only open two days children, Emily and Olive, we love the slower per week for a few hours, but hope to extend paced lifestyle Armidale has to offer. We have these hours in the future. had a fantastic reception from the locals, so What do you love most about what you that has made the move to the country very do? easy. Being close to family has also been a big plus for us. I love working for myself and discovering

Laurence Nussbaumer

// N T E C H & C O M M U N I C A T I O N S

How long have you owned your business? nTech & Communications has now been part of the Armidale business community for two and a half years.

system into your business has many advantages. A VOIP system gives business owners greater flexibility and is more cost effective to run. If the power goes out, the call handling will continue to function, giving callers seamless What does nTech & Comaccess to voice mail and any momunications do? nTech & bile phones. The phone system Communications provides Integrating an internet is hosted over the internet and businesses with high quality phone system into your does not rely on the old copper and high value IT and telebusiness has many wire network. This means the communication solutions. advantages. A VOIP system sound quality on your VOIP Tell us more about your gives business owners phone will be exceptionally telecommunication solugreater flexibility, and it is clear! tions? nTech & Communicamore cost effective to run. tions sets their clients up with What is it you love about livgood quality internet phone ing and working in Armidale? systems, which also save them Armidale is a great place to raise money. The VOIP telephone system we work with a family. My wife, young son and I love the comhas been proven to save businesses between 20 to munity and the opportunities we find here. I am 80% off their previous telephone costs. heavily involved with the governing board of Locals 4 Locals, and I am a member of the New England What are the other advantages of an internet phone system? Integrating an internet phone Futures Group, supporting its run for Council.

New England Special Editionfocus. focus 39 47

Kody Smith and Oliver Hanks. // R E T R O C L E A N / / R E T R O G R E E N

Retro Introduces its two new team members, Kody Smith and Oliver Hanks. Kody how long have you been with Retro Clean? I have been with Retro Clean for five months. I know it doesnâ€™t sound long, but I have already gained a lot of useful skills. What skills have you gained in this time? I have completed IICRC (Institute of Inspection Cleaning and Restoration Certification) training in carpet and upholstery cleaning. These courses have given me a lot of skills and knowledge, so that I can complete work as a professional to the Australian Standard (AS/ NZS 3773:1995). What do you enjoy most about working at Retro Clean? I really enjoy the appreciation from valued customers, after completing work at their homes and places of business, and

40 New England focus. 48 Special Edition focus

continued training. Oliver, how long have you been working with Retro Green? I have been with Retro Green for only three months, but already I have had the opportunity to complete some interesting training. What has this training included? I have completed working at heights, and rope access training; both of these give me nationally recognised ARAA (Australian Rope Access Association) skills that allow me to assist in all required tasks associated with tree climbing, removal and lopping. What is it that you enjoy most about working at Retro Green? The training provided has defined a clear career path, and this is important to my young family, given we have a new addition arriving late December.

Bert Glover //

IMPAC T AG

Who and what is Impact Ag? Impact Ag manage agricultural land assets on behalf of domestic and international investors. After years of managing family and corporate businesses, Bert Glover identified an industry need for professional agribusiness management, and this is how Impact Ag was born. The purpose of Impact Ag is to enable and manage agricultural investment in a manner that has positive impact on economic, social and environmental outcomes. We apply industry leading technology and evidence based operational practices to deliver results for our clients. Our clients have properties throughout the eastern states NSW, Vic, and Qld. Why is Impact Ag based in Armidale? Impact Ag has a team of six based out of the Armidale office. Armidale is central to clients’ assets, has regional flights and strong connectivity. We have some strong relationships with the UNE and continue to look for collaborative initiatives. What is it that you love most about what you do? The people we meet and the information we share is amazing. Being able to offer a sustainable management solution to investors that can deliver positive outcomes and create value is very rewarding. As a nation we have a major role to play in providing food and fibre to the world; Impact Ag aims to play its part by delivering triple bottom line results.

Greg Le Messurier //

REGIONAL FINANCE SOLUTIONS

A greater number of home buyers are realising the benefits of working with an accredited finance broker more than ever before. There are countless reasons why it pays to use a mortgage broker when shopping for your home loan. When you’re a direct customer in a complex market, the process can be more supply driven than demand driven. That is, you are forced to deal with what is being offered, rather than allowing the broker to put you at the centre of the process with a range of institutions. If you use your trading bank for your home loan, you are limiting your scope. And when you go online and do searches for home loans, you have to start comparing.

And how do you do that with so many products? Will your knowledge ever be as complete as the professional broker who works full-time in this market?

We aim to gain a full understanding of our customers’ needs and then provide options allowing a more informed choice when deciding on such an important financial decision. As owner of a local business, we are committed to assisting more clients in the long term, and with over 20 years of industry experience, gaining that specialised assistance with your loan can be of maximum benefit to you with the choice of financial institutions available.

Anthony Williams //

TONY WILLIAMS MACHINERY

Tony Williams Machinery manufacture Williams Seeders. Anthony Williams, along with the team at TWM Armidale, have brought Williams Seeders to the market. Anthony has grown up in his family’s business. TWM Armidale sell and service tractors and other farm machinery. TWM Armidale have sold a lot of different brands of seeders; one of these was Agrow Drill. While transporting these from Wellington, Anthony used to think to himself, “Why can’t we build these?” The prototype was built in Anthony’s garage at home, applying his many years of experience to improve the functionality of today’s seeders. They sold the first Williams Seeder to clients in Walcha in 2001. In 2003, Stephen Grills, a qualified boiler maker, came on board. So through the expertise of Stephen and Anthony’s knowledge of the needs of the clients, Williams Seeders was born. Together with Stephen, the machines have evolved to incorporate many different options. The machines have been designed with ease of use, low maintenance and strength in mind, to suit the New England conditions. Anthony has always said, “If they are built to suit New England farmers, they will work anywhere”. They are now selling machines Australia wide. TWM gets great satisfaction seeing the finished product being delivered to the customer, knowing it is going to work well for them for many years to come.

New England 41 Special Editionfocus. focus 49

Meet the

Tom Newsome

W //

OUTCROSS

hat does OUTCROSS do? OUTCROSS is precision livestock management consulting, software and contracting for the Australian beef cattle industry. We are a service provider to the beef industry, and we do about 80% of our work at sale yards. With a mix of consulting, technology and labour contracting, we help the client meet regulatory requirements and improve efficiency in the sale yards. Is this done by software? Yes, we provide consulting services, followed by technology solutions and finally labour to implement the recommendations of the consulting, or to help clients manage the technology e.g. running the software and getting the most out of the systems. How did you start? I was working in a related area in terms of managing commercial research projects, doing data management for beef industry participants and traceability work for product from farm through to retail. In 2008, I had an opportunity to branch out and start my own business. What is your typical day? I spend about half my time in the office doing consulting and business development. The other time is spent out visiting sites, which could be as far away as Blackall in North Queensland to as far south as Hamilton in Victoria. We cover a broad geographical area. If I’m out on site, you’ll find me catching up with members of our 25 staff, or liaising with clients, making sure we are meeting expectations. What is one of the biggest challenges you face in your business? I would have to say working in the sale yards. What we do is rather complex; for example, today we have 5,500 head of cattle and have to provide the software and NLIS (scanning of the ear tags) of all the cattle, setting up all the accurate sale catalogs and physically draft cattle too. Everything is highly time dependent. What is one rewarding part of you job? As an owner of a very unique business, it’s very satisfying to see our team overcome the hurdles and achieve the many types of outcomes and to work as a team. It’s not an easy job, so it’s most rewarding to see the business excel.

Anthony Williams

H //

TONY WILLIAMS MACHINERY

i Tony, what do you do? I’m the owner and Director of Tony Williams Machinery and Williams Seeders. How long have you been in the industry? In 1980, 37 years ago, I started with my father, Tony.

What’s a typical day for you? There are no two days the same, that’s for sure. One day I could be 50 km east of Tenterfield, and the next day halfway to Wauchope. Other days, you’ll find me in the office building seeders, fixing or selling tractors and talking with customers. Tell us a little about the Williams Seeder. It was developed in 2000, and in 2003 we built five. We are about to hit the 300th seeder. The Williams Seeder is specifically designed for the New England and surround ground conditions. The Williams Seeder seeds a range of crops, from high performance pasture right through to common oats. So was it because of the harder soils that you created the Williams Seeder? No, not harder soils, but much more rocky soils. The dense rocky land was damaging machines that weren’t designed for such rocky and undulating land types. This is what got me thinking about crafting our own machines.

Bert Glover

IMPAC T AG

hat do you do? I am a director/founder of Impact AG. We manage agricultural assets for domestic and off shore investors. Our team of analysts, farm managers and operational professionals based in Armidale ensure that the operational management is executed according to the business plan and investment strategy. How long have you been in business? Since founded, about eight years so far. Most rewarding part of your job? I guess one of the most rewarding parts is meeting really interesting people from around the world. We get to learn from them; we get to learn from different economies in different countries. It’s a global business? Our clients are domestic and international, there farm assets are here in Australia. What’s the most challenging part of your business? Managing the variables and things that are out of my control. However, we overcome these with technology, my team, being proactive and prepared. What’s your day look like?

Do you class yourself as an inventor?

Well, I didn’t invent the wheel, but I have adapted the previous seeder designs to handle the rough conditions the New England has to throw at it. What is the most rewarding part of your job? Meeting so many people from around the New England.

Wow, that could be in the office here in Armidale, or on site at a client’s property, or in a capital city somewhere talking to potential clients. There really isn’t a typical day, and it’s probably what I like most about it. It has so many different aspects about it; it’s always varied and never a dull moment.

Favourite food? Well as you can imagine, I am a meat eater! I would have to say my wife, Sue’s, roast lamb - with a 150 Lashes Pale Ale to accompany it.

What is the most challenging part? Putting up with the ones that are a pain in the bum! (Laughs.) Favourite food? My wife or mother’s baked dinner.

How you feel that your business revolutionises the industry? I think we offer a new level of investor expectation. Ag is now seen as an investment sector and asset class. We are offering a service that utilises technology where it can and professional services that are matched with our asset managers.

Thanks Tom.

Thanks Anthony.

Favourite drink? Indian Pale Ale.

42 New England 50 Special Edition focus. focus

Nathan Whitehill // B I C Y C L E C E N T R A L O N M A R S H

Where is BCM (Bicycle Central on Marsh) and how long have you owned your business? BCM is positioned on Marsh Street at the Wicklow Complex ... Ideally opening onto the Wicklow sporting fields and the bicycle pathway, the perfect spot to test a new bike. Holly Harris and I took over the business last October from Holly’s parents, David and Lisa. What makes BCM a special business? At BCM we are passionate about offering friendly, knowledgeable customer service and quality products. We stock a vast range of road and mountain bikes. Qualified bike mechanics offer in store servicing. BCM provides quality group and individual coaching, giving all skill levels (including the beginner), the confidence and knowledge to conquer our local mountain bike trails. What do you love most about what you do? Owning a retail bicycle business is interesting, rewarding and lots of fun. We are one big family at BCM, and I look forward to our social rides every Saturday morning at 7am and Wednesday afternoon at 5:30pm. Both rides leave from the shop and venture out to the UNE trail. Everyone is welcome. We particularly enjoy giving back to the community through our involvement with the New England Mountain Bikers, Armidale Get Active and the Two Wheel Academy.

Tom Newsome // O U T C R O S S

What is it that you do at OUTCROSS? OUTCROSS is a business which has been at the forefront of integrating technology into the beef industry. In the late nineties, once leaving UNE, Tom worked with the pastoral giant Stanbroke Pastoral Company for two years, which gave him a taste of northern beef production. In 2008, Tom established the company OUTCROSS, which provides practical livestock software and efficient contracting solutions, Australia-wide. He has experience working with over a hundred leading pastoral properties in Western Australia, New South Wales, Queensland and the Northern Territory - providing data collection, contracting, technology and key management services. OUTCROSS has also developed livestock software for saleyards and stud sales, focusing on flexible client needs and efficient processing. STOCKYARD software is currently in use in 18 saleyards across Australia and is backed by a supportive team of technology and livestock professionals. Tom is from the New England, born and bred in Glen Innes and now lives in Armidale, where he bases his business and family life from. What plans does OUTCROSS have for the future? The next big challenge for OUTCROSS is the introduction of the National Livestock Identification System (NLIS) for sheep in Victoria. Tom is spending a lot of time south of the border, helping out Victorian Saleyards with Sheep NLIS compliance. As usual, there is “plenty on!”

Peter Cooke // R I C H A R D S O N & W R E N C H

How long have you been in business? Richardson & Wrench has been operating continuously since 1858 and in Armidale since 2009. It is Australia’s oldest real estate brand and today remains a privately-owned, family focused company, with almost 100 franchise offices in NSW and QLD. Given its 159 year history in property service without any litigation whatsoever, we are proud to claim “The best reputation in real estate”. What type of properties do you sell? Everything, really. It is true that during the past eight years Janet and I have been involved in the sale of many of Armidale’s most iconic, period homes. However, our emphasis has always been on people and relationships. These days most of our vendors are over 55 and they have some unique property requirements, either transitioning to, or in, their retirement. Being 61 myself, I get that.

How does your business give back to the community? We see our role in the Armidale community as being far more than simply operating a small, family business. We reach out to local organisations and charities as a normal part of what we do. Sponsorships, donations and providing ongoing financial support to others are all very important to us.

New England Special Editionfocus. focus 43 51

focusinterview

Business Minds with Ingrid Rothe of VIVID Thinking

BUSINESS MINDS

Jeremy BLANCH

CEO OF THE JNC GROUP Introducing Jeremy Blanch, CEO of the JNC Group (JNC). JNC is made up of eight companies: LINKeD, mondag, Par di mi, Forge, Fencing Systems Australia, Sports Build and Exhibition Centre. JNC is a Supply Nation Certified Company and is majority indigenous owned. Last year JNC were awarded the Armidale Business Award for Excellence in Business and Best Overall Business, and the NSW Business Chamber New England North West Award for Excellence in Business, going on to represent Armidale at state level.

i Jeremy; can you tell us about your background? I was born and raised here in Armidale and when I finished high school, I worked for the family construction business for 10 or 11 years. I’m married with five children. I started courting my wife, Nik, when she was 17, although it took me a couple of years to persuade her. We’ve been married for 10 years and a couple for 20. I spent a fair bit of time of my early career working away from Armidale and came back to Armidale as a full-time base when I started JNC. What inspired you to start JNC? The birth of my first child, Charlie, was the catalyst for my wife, Nicole, and I to start JNC in June 2007. I’m a second-generation earthmover and started out in the family civil business, Bricon, in the late ‘90s, but left because I wanted to spend more time with my family. I understand there is a story behind the name? Originally JNC stood for Jeremy, Nik and Charlie - but with five children now in the mix, Jeremy, Nik and Children is probably the more appropriate explanation. You run a very large, widespread suite of businesses. How do you balance work with your family life? By choosing to be headquartered in Armidale, we can live in an excellent place to raise a

52 Special Edition focus 44 New England focus.

teams on the ground is essential. family, while I am still well connected to the With your focus on empowering diversity, cities. I am very fortunate to have an amazing what results have you achieved? wife. Nik really is the balancing act, taking the We really value our diverse workforce. We lead with the kids throughout the work day. currently have 35 full-time employees in our I make sure that I’m there for dinner every construction business and 60+ across the group. evening, where we discuss our day, and on the Approximately 20% of our staff identify as weekends, we enjoy our family sporting events Aboriginal and 33% of together. our staff are women. What does JNC do? Why is a focus JNC provides Federal on culture and Government, State empowering diversity Government Authorities, We do have these different important? Local Government, sets of goals; we are not all If I’m going to be on corporate businesses about the money. We are this planet, I want to and major developers certainly there for leave some good legacies with a safe and efficient profit, but what we give for my family to follow alternative source of back is important to us. on with and to make a contracting and project small difference to the management resources. community in which I live JNC is a national and work. Our strength is organisation, our people, and this fits in with the goals of our headquartered in Armidale. In practice, workers. We are not just another place to work. how does it work? We do have these different sets of goals; we are Our network connects Australia-wide; we not all about the money. We are certainly there have satellite offices in Canberra and Brisbane. I for profit, but what we give back is important do have to spend time travelling, but essentially to us. can get good visibility of what’s happening JNC allocates 10% of its profits to through technology-enabled networks. community projects. What does that look Technology is a big part of connecting, and like? I attend a lot of Skype sessions and Go To We are focused on indigenous outcomes and Meetings. Having the right team in place and predominantly focus on education. Locally we being able to have the confidence with the

have some great projects with the Minimbah Aboriginal School. We actively support projects focused on good healthy living and sport. We also support other local initiatives wherever we work; for example, we support BackTrack in Armidale. How does a focus on social goals marry with having a very successful corporate business? We are not a social enterprise, we are very commercial in many respects, but we are conscious of our social goals in our day to day business. We are a better business and a better corporate business with a diversified workforce. Different ideas and different backgrounds really do make for a more innovative workplace. What would you advise a business just starting out? It’s not an easy road in the first 12 to 18 months. However, with hard work and perseverance, the rewards will come. What are the biggest challenges that lie ahead? We have had to streamline and implement some robust systems to support our rapid growth. That has been particularly challenging and rewarding. Finding the right people on the ground to look after the JNC baby is something I continue to take particular care in, as the business continues to grow quickly. Thanks Jeremy.

Allingham’s Management Team // A L L I N G H A M ’ S R E M O V A L S

Jim Ridley // C R O S S F I T A R M I D A L E

Who are the men in business at Allingham’s Removals?

How long have you been in business? I have now been

Jeff is our team leader and the one who oversees all facets of

in business eight years as of the 13th July. CrossFit Armi-

the business. Greg is the office manager, handling all aspects

dale turned five in February this year.

from accounting to customer service. Andrew is our head

What do you love most about what you do? The best

driver and is in charge of training new recruits. Simon is in

part of what we do here is seeing people achieve things

charge of logistics, storage and warehouse management. Saul

they never thought they could, or that they said to us,

is a driver and our mechanic; he maintains our fleet of trucks

“I could never do that!” and we went on to help them

and vans. John is our general manager handling all of our

achieve just that thing.

sales. What do you love most about what you do? What we love most about what we do is being able to ease the stress of moving. For most people, moving can be a massive undertaking and for those moving away within New South Wales, interstate or even overseas, it’s quite often the beginning of a new journey in their lives. Being able to help them start that off with as little stress as possible is a great

We have members from all walks of life here at CFA, single parents, mums and dads, young athletes and even retirees in their 60s who are striving to be as healthy as they possibly can be. Combine that with our coaches, who have come from being members to mentors, and you have the recipe to write yourself into an amazing story.

feeling. What services do you provide? We try to accommodate for every type of furniture move, whether it be a single item,

What prompted the move into your new CrossFit

whole household or even an overseas move.

Space? We moved in May of this year, as our member

We sell all your packing needs which are of the highest quality. We also offer full packing and unpacking services, as well as

numbers had swelled to a point where we had outgrown our old space.

the assembly and disassembly of furniture items. We plan

We have also now moved into somewhere that hasn’t

regular trips to Sydney and Brisbane, so that we can offer the

“just happened” as we have grown, but more somewhere

best prices on backloads from as many places as possible.

that is built out especially for our members.

Special Editionfocus. focus 45 53 New England

Ben Page //

ELDERS INSURANCE ARMIDALE

How long have you been in insurance? I’ve been working in the insurance industry for over twenty years, with the last 17 of those spent working in Armidale. I started with Commercial Union (now CGU) in Newcastle, before being transferred to Armidale in 2000 with that company. In November of 2000, I was asked to take over management of the Elders Insurance Franchise; I then purchased the business in 2004. Today, we now also own the Tamworth and Gunnedah Elders Insurance franchises. What do you love about working in the insurance industry? It’s a little cliché; however, it’s all about helping people. The best thing about having a business based in rural cities/towns is that our customers still appreciate “old fashioned” service. The ability to discuss someone’s individual requirements face to face with them goes a long way to enabling us as insurance professionals to provide the most suitable product and cover for their needs. Isn’t it cheaper to buy insurance online? Insurance is like any other product or service, in that you get what you pay

Craig Ritchie //

NE W ENGL A ND T R AV EL C EN T RE

when you need to discuss your unique requirements? There is no substitute for dealing with someone you know, have confidence in and takes the time to provide the level of service you deserve as a paying customer.

46 New England focus. 54 Special Edition focus

ASH DELL CONSTRUCTIONS

How long have you owned your business, and how are you enjoying your new location? New England Travel has been in operation since 1978. I came as an employee in 1993, became a part owner with Sue Mann in 2001 and my wife, Shona, and I took over the ownership in 2014, with Sue selling her share. In October last year we took over our new office.

How long have you been in the building industry? I have been in the building industry for 14 years. I have worked on everything from a small cottage through to large multi million dollar commercial projects, including the Australian Equine and Livestock Events Centre in Tamworth and the Armidale court house.

What do you love most about what you do? We get to meet the most amazing people in this business, and it is incredibly rewarding to not only create holidays, but to be there 24/7 when someone needs help.

What do you specialise in? I specialise in new homes, extensions and renovations. I also enjoy doing decks and pergolas.

What makes New England Travel Centre a leader in the travel industry for the New England? The business is built entirely on trust; we pride ourselves on making sure that we give people the right products and the best advice and unlike online providers, we offer 24/7 support by a real person.

What do you love about what you do? I love working outdoors, creating something that is tangible, so you can look back after you are finished and see what you have achieved. It is satisfying to know it will be there for years to come, with many people and families living in and enjoying something you have created.

Tell us about your team at New England Travel? We have the best staff anywhere! They know their stuff and always go that extra mile to make sure the customer is looked after. They are fantastic!

Plans for the future? I would like to move into more energy efficient, solar passive design, homes and renovations. I think it is definitely the way of the future. People need to start thinking more about solar passive homes and how they design their homes.

The business is built entirely on trust; we pride ourselves on making sure that we give people the right products and the best advice and unlike online providers, we offer 24/7 support by a real person.

I also have plans of building a post and beam timber framed display home. They are extremely strong homes that really do withstand the test of time.

for. Yes, like anything online there are cheap alternatives; however, who do you talk to when things go wrong, or

Ash Dell

Potential home owners in New England would find this style of home appealing.

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