Fletcher Wakefield Vol. 1

Step into our new showroom and you’ll notice the details—light, material, and form brought together to inspire new ideas and practical solutions. It’s more than a place to see what’s possible; it’s a working studio where imagination and craft meet. But inspiration is only the beginning—bringing those ideas to life requires the right tools. Our new software creates a seamless link between concept and execution, giving designers both the environment and the tools to bring their vision to life with clarity and confidence.

Volume 1, September 2025

BEYOND THE SHOWROOM — EVERYTHING YOU NEED TO GET STARTED

We enable you to grow

INDUSTRY EXPERIENCE

We are knowledgeable trade professionals who understand the design process from the design board to procurement.

EDUCATION & COMMUNITY

Exclusive events, training sessions, and networking opportunities designed to help you grow your business and expand your expertise.

VENDOR RELATIONS

We handle sourcing, ordering, tracking, and claims directly with manufacturers so you can focus on design—not logistics.

CURATED SHOWROOM

Discover a hand-picked selection of exclusive furnishings and finishes—sourced from top manufacturers and displayed in a showroom designed to inspire and simplify your client presentations.

CUSTOM SOFTWARE

Source, auto-quote, and purchase through our custom built platform—giving you total control of projects, clients, and orders in one place.

GEORGE, LISA, & MILA

Dear friends and colleagues

After more than fifteen years designing and building luxury homes in Fairfield County, I was fortunate to acquire Wakefield Design Center and partner with its founder, George W. Snead Jr.

George was a true gentleman—the kindest man you could hope to meet—and for over twenty-five years, he poured his heart and vision into Wakefield, shaping it into one of the most respected to-the-trade showrooms in the country.

In January of this year, George passed away unexpectedly. While his absence is deeply felt, his legacy lives on in every detail of what we are building. George’s generosity, creativity, and unwavering commitment to supporting the design community continue to inspire us each day.

Fletcher Wakefield is, in many ways, the continuation of his life’s work: a place that not only showcases product, but also fosters learning, partnership, and the pursuit of excellence in design.

We relaunched Fletcher Wakefield with a simple goal: to give designers more time with clients, more freedom for their vision, and more value for their business. This is not just a showroom, but a working studio and smarter ecosystem that helps you source, grow, and deliver a better client experience.

At Fletcher Wakefield, we believe in more than products—we believe in partnership. We stand for quality, integrity, and exceptional service. Together, we are building something that elevates not only the spaces we touch, but also the people and businesses behind them.

Thank you for joining us on this journey. I look forward to working alongside you to make this industry smarter, stronger, and more rewarding for everyone.

With gratitude and respect,

R.Fletcher

Join today—a smarter way to design, source, and grow

Become a Fletcher Wakefield member

Join Fairfield County’s premier design hub today. Designers and trade professionals can register in just a few easy steps. Visit our website or email us to get started.

Apply online: fletcherwakefield.com/joinfw

Email us with any questions at: info@fletcherwakefield.com

Our new platform streamlines the entire design journey clients, projects, quotes, orders, and payments—all in one place. It gives you more time for creativity, less time on admin, and the confidence to move from concept to completion with ease.

SHOWROOM

88 Hamilton Avenue, Unit 4 • Stamford, CT 06902

Hours — 10AM - 5 PM (24/7 upon approval)

DARIEN, CT 4.2 miles / 7 minutes NEW CANAAN, CT 6.8 miles / 16 minutes GREENWICH, CT 7.9 miles / 12 minutes

WESTPORT, CT 11.7 miles / 17 minutes

RIDGEFIELD, CT 21.4 miles / 34 minutes

RYE, NY 11.8 miles / 17 minutes BEDFORD, NY 13.7 miles / 25 minutes WHITE PLAINS, NY 17.3 miles / 23 minutes LARCHMONT, NY 17.9 miles / 26 minutes

CHAPPAQUA, NY 26 miles / 35 minutes

Beyond 10,000 square feet of curated inspiration, Fletcher Wakefield surrounds designers with thousands of the newest fabric samples, ever-evolving accessory displays, and exclusive brand collections. From finishing touches to statement pieces, many items can be taken off the floor the very same day, giving you both instant solutions and long-term resources.

Our showroom is more than a destination—it’s a hub for creativity, community, and seamless project execution, as well as a professional setting to meet, impress, and inspire your clients.

Our sample library offers the most comprehensive selection in the TriState area, with over 10,000 fabrics and hundreds of finishes curated from top vendor lines. Continuously refreshed and meticulously organized, it’s an unmatched resource designed to give you fast access, fresh inspiration, and everything you need to present with confidence and bring your clients’ visions to life.

The wall is a living library of end tables, chairs, nightstands, and accent pieces continually refreshed with the newest collections and exclusive designs. Pull items directly for client presentations or same-day styling, knowing our rolling inventory keeps your projects inspirational, current, and complete.

Instant gratification

Accessorize your client’s space with graband-go fillers and accents. Our cash-andcarry options are key for quick finishing touches. Instantly elevate a space with one of our thousands of plants, vases, containers, and accessories on hand along with 20+ mirrors on our mirror wall.

Our showroom is accessible 24/7 (with approval) including evenings and weekends—perfect for clients who can only meet outside regular hours. Host professional walk-throughs, pull samples, and stage presentations anytime without worrying about showroom schedules.

DESIGN LAB

The design lab is a curated selection of semicustomizable programs from our most trusted vendors and our own exclusive collection. It was created to give interior designers a space where inspiration becomes tangible. In this collaborative environment, you’ll have access to our knowledgable team, ready to help with design choices, technical details, and sourcing. We’re here to make the process smooth, creative, and enjoyable.

Century Lee Hickory Chair Hammerton LightingVanguard American Leather

Fletcher Wakefield

Explore programs such as Great Room Upholstery, Cornerstone Upholstery, Details Occasional and Details Cabinets, Tailor Made Beds, Milo Tables and Jules Upholstery, , Make it Yours Dining Legs, Comfort Sleeper Program, and our own collection of drapery, bedding, pillows, stone, and vanities.

CENTURY FURNITURE details CABINETS

Our design rooms consist of eight private spaces that are free to use or bookable by the day. Each is client-ready—quiet, professional, and private—and comes equipped with a screen-casting TV, whiteboards and corkboards in select rooms, and docking stations with monitors for added flexibility.

PURPOsE-BUILT

Building better versions of ourselves

Streamlining design begins with an exploration of our software—created specifically for interior designers. Our relaunched website is more than a facelift—it reimagines how designers work online. We’ve built it from the ground up to address the frustrations of the trade.

Manage your entire design process—from concept through installation—all in one place, on your schedule. With new features being released quarterly our online experience is only getting better.

In Q3 2025, we’re launching our new 3D Visualizer, a powerful front-end tool on our website that lets you explore and customize top brands like Century, Adriana Hoyos, and Vanguard. Designers can tailor every detail— down to nail finishes—and instantly send selections to our team for faster, more organized quoting.

All projects will be saved in a dedicated Designer Portal, where you can log in anytime to invite and communicate with clients, as well as manage, track, and refine your work project by project.

Launching Q1 2026: The Instant Quoting Tool. Place special orders instantly, get realtime pricing, and track everything in one place. Enjoy faster answers, smoother client meetings, and more time to focus on design.

Learn, connect, lead. Sharpen your skills.

Fletcher Wakefield is more than a showroom—we’re the premier hub for education, collaboration, and professional growth in the design trade. Our curated events combine design education with real-world professional development—covering everything from CEUs, product launches, and hands-on workshops to business, legal, financial, and branding skills—ensuring designers are equipped to excel creatively and professionally.

Earn CEUs

Stay ahead

Gain practical skills

Build a powerful network

Experience

Gain direct access while networking and meeting experts with exclusive previews and trend insights in business, branding, and client management of peers, vendors, and collaborators live demos to top vendors and brands

FLETCHER WAKEFIELD LOYALTY

PROGRAM — A THANK YOU TO OUR DESIGNERS

Our loyalty program rewards your partnership twice a year. Loyalty credits will be issued on July 1 and January 1, based on orders delivered and paid for in the prior six-month period:

January 1 - June 30 → Credits issued July 1

July 1 - December 31 → Credits issued January 1

Credits are available for immediate use upon their issue date and remain valid for three (3) years from issuance, after which they will automatically expire if unused.

Designers qualify for one of three reward tiers based on total

BRONZE TIER | $10,000 - $49,999

Earn 1% back in credits on total spend

SILVER TIER | $50,000 - $124,999

Earn 1.5% back in credits on total spend

L D TIER | $125,000 +

Earn 2% back in credits on total spend

Example:

A designer invoiced for $60,000 between January and June will qualify for Silver Tier and receive 1.5% back, totaling $900 in credits available for use starting July 1.

Disclaimer:

The semi-annual Fletcher Wakefield Loyalty Program will begin October 1, 2025. Purchases and invoices dated prior to this launch date will not count toward tier qualification or credits. Loyalty credits are valid for immediate use upon issuance (July 1 or January 1) and expire three years from the date of issuance.

LISA OAKES — PRINCIPAL

Lisa’s background as a designer, athlete, and business leader is pivotal to her role. She brings a rich blend of American and European design expertise shaped by her education at the Florence Design Academy and her early career with high-end architectural firms. As principal of Fletcher Wakefield showroom, she pitches in wherever needed, but her influence is especially pivotal in the buying team, always sourcing great new brands and finding new pieces to display.

Lisa@fletcherdevelopmentllc.com

BETH CANNON — DIRECTOR OF DESIGN SERVICES

After successful careers in banking and technology, Beth followed her lifelong passion for interiors by completing the Interior Design Certificate Program at RISD. For her “third act,” she joined Wakefield Design Center after being introduced to George Snead by a friend.

Over the past 15 years, Beth has played a vital role in the growth and evolution of the business. Her dedication, resourcefulness, and firsthand experience as a designer allow her to anticipate client needs and provide exceptional support. Whether it’s sourcing, pricing, or navigating the many details of a project, Beth is always ready to make a designer’s job easier.

Beth@fletcherwakefield.com | 203.358.0818 ext. 7

ANTONIO VERGARA — STUDIO DIRECTOR

With over a decade of experience in the home furnishings industry, Antonio Vergara brings a cultivated eye and seasoned insight to every project he touches. Trained under George Snead, founder of Wakefield Design Center, Antonio made a decisive shift early in his career (switching from Business to Interior Design) and never looked back.

Today, Antonio blends the foundational expertise imparted by George with his own creative sensibility, offering clients a thoughtful and elevated design experience. While his favorite part of the work is sourcing unique pieces for designers’ projects, Antonio also plays an integral role in the buying and merchandising of the showroom. His keen sense for color, trend forecasting, and industry evolution keeps the space and its offerings both relevant and inspiring.

Antonio@fletcherwakefield.com | 203.358.0818 ext. 4

JOSÉ SALINAS DELGADO — ACCOUNTS PAYABLE, ACCOUNTS RECEIVABLE, + LOGISTICS MANAGER

Since 2014, José has been integral to Fletcher Wakefield‘s operations, most recently in ensuring precision in accounting and logistics. His meticulous approach drives timely and accurate furniture order submissions, vendor acknowledgments, and client invoices.

Jose@fletcherwakefield.com | 203.358.0818 ext. 8

SAUL CAGUAO — Customer experience MANAGER

With seven years of experience as Claims Manager at FW, Saul draws on his linguistic background and problem-solving instincts to navigate the day-to-day complexities of client service with clarity and care.

His calm, thorough approach ensures no detail goes unnoticed. More recently, Saul has expanded his role to support the sales team, assisting designers by preparing tailored furniture quotes that align with their creative vision.

Saul@fletcherwakefield.com | 203.358.0818

FLETCHER WAKEFIELD TEAM A MOMENT OF CELEBRATION

VENDORS

A CURATED COLLECTION

CASEGOODS

ADRIANA HOYOS

AMBELLA HOME

ARTERIORS

ARTISTICA HOME

BAKER-MCGUIRE

BELLE MEADE

BERNHARDT

BOLIER & CO

CENTURY

CFC FURNITURE

CHADDOCK

CHARLESTON FORGE

CHELSEA HOUSE

CLASSIC HOME

COUNCILL

CURREY & COMPANY

DECCA HOME

EMISSARY

ETHNICRAFT

FOUR HANDS

FRIEDMAN BROTHERS

GABBY HOME

HICKORY CHAIR

HICKORY WHITE

HIGHLAND HOUSE

HUBBARDTON FORGE

HURTADO

INTERLUDE HOME

JAMIE YOUNG

JOHN-RICHARD

JONATHAN CHARLES

KINDEL

LEXINGTON

LILLIAN AUGUST

MADE GOODS

MAITLAND SMITH

MODERN HISTORY

MR. & MRS. HOWARD

MR. BROWN

NOIR TRADING

OLD BISCAYNE

PALACEK PORT 68

REDFORD HOUSE

REGINA ANDREW

ROBERT JAMES

ROWE FINE FURNITURE

SARREID

SHERRILL OCCASIONAL

SOMERSET BAY

SURYA

SWAIM

TARACEA THAYER COGGIN

THEODORE

ALEXANDER

VANGUARD

VERELLEN

VILLA & HOUSE

WOODBRIDGE

WORLDS AWAY

CHARLTON COLLECTION, LINEN

DECORATIVE ACCESSORIES

AMBELLA HOME ART ADDICTION ARTERIORS ARTISTICA HOME BAKER-MCGUIRE BOTERO GALLERIES CENTURY CFC FURNITURE CHELSEA HOUSE CLASSIC HOME SHERRILL OCCASIONAL CURREY & COMPANY

DESIGN LEGACY DIANE JAMES HOME*

EMISSARY ETHNICRAFT FOUR HANDS FRIEDMAN BROTHERS GABBY HOME HICKORY CHAIR HIGHLAND HOUSE INTERLUDE HOME JAIPUR LIVING

JAMIE YOUNG JOHN-RICHARD

KINDEL

LEFT BANK ART LOW COUNTRY ORIGINALS MADE GOODS MAITLAND SMITH

MODERN HISOTRY NOIR TRADING

PALACEK

PORT 68

REGINA ANDREW

RYAN STUDIO

SARREID

SURYA

THEODORE ALEXANDER V RUGS AND HOME VILLA & HOUSE WENDOVER ART WILDWOOD HOME WORLDS AWAY

*Diane James Home is a leading vendor in faux floral couture.

For the most up-to-date list, please visit our website as we are always adding new sources.

UPHOLSTERY

ADRIANA HOYOS AMBELLA HOME

ARTERIORS

ARTISTICA HOME

BAKER-MCGUIRE BELLE MEADE

BERNHARDT

BOLIER & CO

CENTURY

CFC FURNITURE

CHADDOCK

CHARLESTON FORGE

CHELSEA HOUSE

CLASSIC HOME

COUNCILL

CURREY & COMPANY

DECCA HOME

ETHNICRAFT

FOUR HANDS

GABBY HOME

HICKORY CHAIR

HICKORY WHITE HIGHLAND HOUSE

HURTADO

INTERLUDE HOME

JAMIE YOUNG

JOHN-RICHARD

JONATHAN CHARLES KINDEL

LEXINGTON LILLIAN AUGUST MADE GOODS

MAITLAND SMITH MODERN HISTORY

MR. & MRS. HOWARD

MR. BROWN

NOIR TRADING

OLD BISCAYNE

PALACEK

PORT 68

REDFORD HOUSE REGINA ANDREW

ROBERT JAMES

ROWE FINE FURNITURE

SARREID

SHERRILL OCCASIONAL

SOMERSET BAY

SURYA

SWAIM

TARACEA

THAYER COGGIN THEODORE ALEXANDER

VANGUARD

VERELLEN VILLA & HOUSE

WOODBRIDGE

WORLDS AWAY

For the most up-to-date list, please visit our website as we are always adding new sources.

FABRIC

ADRIANA HOYOS AMBELLA HOME

AMERICAN LEATHER BERNHARDT BLACK EDITION BRUNSCHWIG & FILS CENTURY

CHADDOCK COLEFAX & FOWLER COWTAN & TOUT

CR LAINE

DESIGNER’S GUILD FABRICTENT

FABRICUT

GP & BAKER

HANCOCK & MOORE HARLEQUIN

HICKORY CHAIR

HICKORY WHITE HIGHLAND HOUSE IFI

JANE CHURCHILL

JESSICA CHARLES KIRKBY DESIGN

KRAVET

LARSEN

LEE INDUSTRIES LEE JOFA

MANUEL CANOVAS MARK ALEXANDER

MR. & MRS. HOWARD NORBAR

NOVUS

OSBORNE & LITTLE PINDLER PRECEDENT QUADRILLE ROMO

ROWE FINE FURNITURE SANDERSON STOUT TEXTILES STROHEIM TAYLOR KING

THIBAUT TREND VERELLEN VERVAIN VILLA NOVA

WESLEY HALL ZINC TEXTILES ZOFFANY

For the most up-to-date list, please visit our website as we are always adding new sources.

LIGHTING

ARTERIORS BAKER-MCGUIRE BOMMA

CENTURY CHADDOCK CHELSEA HOUSE CLASSIC HOME CURREY & COMPANY

EMISSARY FOUR HANDS

GABBY HOME HEATSAIL

HICKORY CHAIR

HUBBARDTON FORGE

HUDSON VALLEY LIGHTING

JAMIE YOUNG JOHN-RICHARD KINDEL PORT 68

LOW COUNTRY MADE GOODS MR. BROWN NOIR TRADING PALACEK

REGINA ANDREW

SURYA

THEODORE ALEXANDER VILLA & HOUSE

VISUAL COMFORT WILDWOOD WORLDS AWAY

TRIM

BRIMAR

BRUNSCHWIG & FILS COLEFAX & FOWLER COWTAN & TOUT

FABRICUT

KRAVET

LEE JOFA

MANUEL CANOVAS

MARK ALEXANDER NORBAR

PINDLER ROMO

SAMUEL & SONS

SANDERSON

STOUT TEXTILES

STROHEIM

THIBAUT

TREND

VERVAIN ZOFFANY

OUTDOOR

ADRIANA HOYOS ARTERIORS

BAKER-MCGUIRE

BERNHARDT CENTURY

CHADDOCK

CHARLESTON FORGE

CHELSEA HOUSE CLASSIC HOME

CURREY & COMPANY

EMISSARY

ETHNICRAFT

FOUR HANDS HICKORY CHAIR

HUBBARDTON FORGE JAMIE YOUNG

LEXINGTON MADE GOODS

MR. BROWN PALACEK

REGINA ANDREW

ROBERT JAMES

SARREID

SHERRILL OCCASIONAL

SOMERSET BAY

SURYA

SWAIM

TARACEA

THAYER COGGIN

THEODORE ALEXANDER

VANGUARD VERELLEN VILLA & HOUSE WOODBRIDGE WORLDS AWAY

WALLCOVERINGS

BLACK EDITION BRUNSCHWIG & FILS COLEFAX & FOWLER COWTAN & TOUT

DESIGNER’S GUILD

FABRICUT

GP & BAKER HARLEQUIN

JANE CHURCHILL

KIRKBY DESIGN

KRAVET

LARSEN

LEE JOFA

MANUEL CANOVAS

OSBORNE & LITTLE ROMO

SANDERSON STOUT TEXTILES STROHEIM THIBAUT TREND

VERVAIN VILLA NOVA WALL QUEST

YORK WALLCOVERINGS ZINC TEXTILES ZOFFANY

RUGS

CREATIVE ACCENTS FOUR HANDS F | W COLLECTION

GABBY HOME

INTERLUDE HOME

JAIPUR LIVING

SURYA

For the most up-to-date list, please visit our website as we are always adding new sources.

COLLECTION

Simple. Elevated. Made for the trade.

Created with interior designers in mind, the FW Collection brings together beautifully made pieces across key categories. We have teamed up with skilled makers to offer pieces made with high-quality materials—all with designer-friendly lead times and pricing.

Quick-ship rugs, bedding, and drapery are ready when you are (in stock!), while our engineered hardwood floors, cabinetry and stone are made-to-order, faster than most.

“Fletcher Wakefield is our go-to showroom locally for some of our favorite brands. The team is exceptional and we speak with each of them on a near-daily basis. They are all incredibly responsive, organized, and have solutions ready for us for every situation. It's hard to believe there was ever a time when we didn't use the team over at Fletcher Wakefield! They're an integral part of every project, from pricing products, introducing new brands to us, and keeping us updated with tracking existing furniture orders. We rely on them heavily and are so fortunate to have this team in our backyard.”

BY INTERIORS

“I’ve been working with Fletcher Wakefield for years, and as an interior designer I can attest to their professionalism and talent. Every time I visit the showroom, I discover something new and leave inspired! They curate a beautiful selection of furniture and accessories and can be a one-stop shop for everything you need. I know there’s a lot in store for the brand, so many exciting improvements on the horizon, and I can’t wait to see them. If you’re an interior designer with clients anywhere in the tri-state area, you NEED to get to know Fletcher Wakefield. They’re such a precious resource, and honestly they’re an amazing group of people!”

JONATHAN RIOS

“Fletcher Wakefield is a fantastic resource for designers and their clients. Having a place to see furniture in-person and take a seat in a beautiful showroom is invaluable and we use their services often. Beth Cannon is beyond helpful in quoting and working with you as an extension of your team. She has such a vast knowledge of the lines they carry, and we are grateful for her responsiveness in all situations. She really goes over and beyond what is expected for her clients...”

anastasia interior design

“As the sole proprietor of my design business, I am very selective when it comes to my trade relationships as I rely on them and view them as an extension of my brand. The team at Fletcher Wakefield has been my “go to” for years. Their expertise, aesthetic and responsiveness are top notch. They are always upbeat, honest, and willing to help and their contributions always positively impact my projects. I am proud and thankful for our longstanding partnership and friendship!”

SAGE + GINGER LLC

“As an interior designer, working with Fletcher Wakefield has been an absolute pleasure. They consistently offer exceptional service, a thoughtfully curated selection, and a collaborative spirit that truly enhances the design process. The team is knowledgeable, responsive, and always willing to go the extra mile. The showroom itself is beautifully organized and inspiring, making each visit a productive and enjoyable experience. Fletcher Wakefield is one of my most trusted and valued resources.”

“The team at Fletcher Wakefield is such a wonderful resource for our office. We work with them on every one of our projects and they provide a streamlined process that turns our design ideas into reality for our clients. They represent a wide array of vendors and we utilize their resource library as an extension of our own. In an industry where attention to detail and follow up are essential, it really helps that they have our backs when things might go awry. From start to finish, they are our go to!”

CHAUNCEY BOOTHBY INTERIORS

DESIGNER-CENTRIC STORAGE + LOGISTICS

As an interior designer, your time and energy belong on design—not on the headaches of moving, storing, and coordinating. Our designer-focused storage and logistics services give you a trusted partner to handle the details, so you can deliver flawless projects with ease.

Stay in control with our online portal—view photos and descriptions of items, schedule pull/delivery requests, and tag items as “Active,” “Archived,” or “Pending Installation.”

RECEIVING & INSPECTION

Direct vendor receiving, unpacking, photography, reports, damage notifications

SECURE, FLEXIBLE STORAGE

Climate-controlled options, short and long-term availability, digital inventory tracking

CONSOLIDATION & STAGING

Receive and store for complete room or home deliveries, stage for client walk-throughs

WHITE-GLOVE DELIVERY & SUPPORT

Trained movers, timed deliveries, designer assist teams

SPECIALIZED SERVICES

Art crating and handling, seasonal/event storage, luxury wine/auto storage

FLETCHER WAKEFIELD TEAM

SEPTEMBER 2025

Frequently Asked Questions

Getting started

How does the process work? Where do we start? What do you need from me?

Joining FW is quick and easy through our website. To get started, we’ll need your resale certificate (for trade accounts), billing and shipping information. Upon joining, we’ll begin by understanding your project needs and helping you source the right pieces. Once you select items, we place orders directly with our vendors, handle logistics and any special requirements (such as COM, rush orders, or installation needs).

Orders & deliveries

Shipping varies by vendor. Most orders ship directly to a receiver, though some items can go directly to a residence. We’ll advise the best option based on size, fragility, and vendor policies. How does shipping work?

How does it work if I want to use COM (Customer’s Own Material)?

If you’d like to use COM and it is from a vendor we represent, we’ll place the order for you. If it’s not one of our vendors, we’ll provide the specifications and ship-to details, and you’ll be responsible for supplying the material directly.

Returns, damages, & repairs

What happens if my item arrives damaged?

If damage is noted at delivery, we’ll need photos to file a claim with the vendor on your behalf. Resolution may be a replacement, repair, or refund depending on vendor policy.

How long does it take to get a replacement if an item arrives damaged?

Replacement timelines depend on vendor lead times and inventory availability. We’ll expedite wherever possible.

Do I automatically get a replacement if my order arrives defective?

Not automatically each vendor has its own claim process. We’ll work with them to secure the best outcome for you.

What if my client does not like it? Can I return it?

Returns for buyer’s remorse are generally not accepted unless the vendor makes an exception. We recommend confirming dimensions, finishes, and samples prior to ordering.

If my client is not happy with the item purchased and the vendor approves the return, do I get a full refund? Who pays for all the shipping fees?

If a return is approved, the vendor’s policy applies. Typically, shipping fees are non-refundable and return freight may be the client’s responsibility.

If something needs to be repaired locally, who pays for that repair?

Responsibility depends on the situation vendor-approved warranty issues are covered by the vendor. Otherwise, the client may be responsible for local repairs.

Credits & refunds

How does a store credit work?

If a vendor issues a store credit, Fletcher Wakefield issues a store credit to your account as well. It can be applied to any open or future orders.

For how long is a store credit valid?

Validity varies by vendor, but typically store credits must be used within 12 months.

Trade program

What is my designer discount?

Fletcher Wakefield offers exclusive trade discounts. Trade clients will receive discount information on a case-by-case basis as the discounts vary by vendor and product.

Frequently Asked Questions

Payments & orders

What forms of payment do you accept?

We accept credit cards, ACH, and checks.

When is payment due?

At the the time of order placement.

Lead times

What are typical lead times for custom and stock items?

Lead times vary by vendor. Stock items may ship within 2 weeks, while custom items often range from 3+ weeks. We will confirm timelines at order placement.

Can I request rush orders? Are there additional fees?

Rush orders may be available depending on the vendor. Additional fees may apply.

Samples

Do you provide fabric/finish samples?

Yes, we can order samples directly from the vendors to ship to your office or client. On rare occasions, fees may apply.

How do I order samples and how long do they take to arrive?

Samples can be requested through Fletcher Wakefield and typically arrive within 1–2 weeks.

Installation & white glove service

Do you provide white glove delivery and installation?

Yes, we can arrange professional white glove delivery and installation for most items at an additional cost.

What happens if my client wants items delivered on a specific day or after hours?

Special delivery requests can usually be accommodated, though additional fees may apply.

Warranties

Do items come with warranties?

Most vendors provide limited warranties. Details vary by brand.

Who handles warranty claims—you or the vendor?

Fletcher Wakefield will assist in coordinating warranty claims with the vendor on your behalf.

Special services

Do you offer design assistance if I need help pulling a scheme together?

Yes. Our experienced in house designers provide design support and access to showroom inventory to help complete your client s project.

Can clients see floor models or borrow pieces for approval?

Yes. Through our Finishing Touches program, clients may borrow accessories or select from available showroom inventory for immediate approval.

Policies

Are orders cancellable once placed?

Most orders are cancellable if they have not begun production. Our cancellation policy is contingent upon the vendors' policies.

What if my client changes the finish/fabric after the order is placed?

Once an order is confirmed with the vendor, changes are rarely possible. If accepted, change fees and extended lead times may apply. If production has not begun, some vendors can accommodate finish and fabric changes.

Do you accept tax-exempt resale certificates?

Yes. A valid resale certificate must be provided before your first order to set up your trade account. If you prefer to be charged sales tax, please let us know, and we will invoice you accordingly.

To view our terms and conditions, please visit our website.