August 2026

Fire Chief Mark Gaillard

Honored for Leadership p. 3

Cancer Support

Community Celebrates

Success p. 4

Em's Hometown

Bakehouse Serves

Homemade Goodness p. 8

Flagstaff Startup Seeks to Help Businesses, Employees Facing the AI Skills Crisis

Earthsight AI Consortium consults with businesses, trains workers, designs systems

By Bonnie Stevens, FBN

The reported July security breach involving an unreleased OpenAI model allegedly escaping its “sandbox” testing ground and accessing tools from a competitor’s secured system is feeding human fears about just how smart, powerful

and independent artificial intelligence really is and how it fits safely into our world.

Those fears and concerns are exactly why four Northern Arizona AI experts are launching Earthsight AI Consortium. The startup consults with small- to mid-sized businesses, trains employees and designs secure

AI systems to help organizations adopt artificial intelligence proficiently, safely and effectively.

“Fear is the No. 1 emotion I see in class,” said Earthsight co-founder Ariel Strong, who also teaches “AI for Everyone” at Coconino Community College. “Students arrive afraid of being impacted negatively – afraid for their jobs, afraid for their businesses and overwhelmed by the new technology.”

Responding to the security incident

at AI company Hugging Face, Strong says, “The attack wasn’t malicious, the AI was just trying to do a good job.”

She explains that AIs are given a goal. “This one was being tested and was trying to get the highest score it could get. But it needed some tools to do that. Hugging Face was the target because it has all sorts of tools. The AI created its own assistant to help – an autonomous AI agent – that could

Continued on page 39

Turning Good Ideas into Action

Downtown Matters conference highlights importance of vibrant downtowns that build strong communities

By Betsey Bruner, FBN

Honoring its legacy as a gathering place since opening in 1911, the historic Orpheum Theater welcomed about 150 attendees from Arizona and other states to the inaugural Downtown Matters conference, July 16 and 17.

Community leaders, downtown professionals, business advocates, planners and residents gathered to explore ideas, projects and partnerships designed to strengthen downtown districts and build more vibrant communities.

Hosted by the Flagstaff Downtown Business Alliance (FDBA), the conference reflected the organization’s nearly 25 years of work promoting and supporting downtown Flagstaff. The FDBA represents more than 250 businesses and property owners.

“Downtowns are often the heart of a community, and we believe there is tremendous value in bringing together people from different backgrounds, industries and communities to share

ideas and learn from one another,” said FDBA Executive Director and CEO Hunter Hebert. Speakers included Charles Marohn, founder of Strong Towns; Joe Minicozzi, founder of Urban3; Jon Jon Wesolowski, known as The Happy Urbanist; and Cary Tyson, executive director of Portland Downtown in Maine. Discussions focused on economic vitality, public spaces, placemaking, transportation, housing and long-term community resilience.

“Our focus has been on creating a professional conference environment,” said Hebert. “We had networking opportunities and spaces for attendees to connect between sessions. We also encouraged attendees to spend time exploring downtown businesses throughout the conference. We partnered with Mountain Line, Oeno, The Annex, Freaky Foot Tours and Lowell Observatory for special event promotions.”

“My hope is that two days of shared ideas, successes and honest struggles sends all of us home smarter, more energized and better equipped to

Moving We’re

Excitin

e Care

At the end of September, our administrative of fice will be relocating to the Olivia White Hospice Home.

As our organization continues to evolve, we're consolidating our of fice space to better align with our current operational needs while continuing to provide the compassionate care and suppor t our community depends on.

While our address will be changing, our commitment has not . For 43 years, Nor thland Hospice & Palliative Care has proudly ser ved Northern Arizona with dignity, compassion, and excellence—and we're not going anywhere. We look forward to continuing that mission for the next 43 years and beyond.

Stay tuned for more details, including our of ficial move date, new of fice information, and updates throughout the transition.

Thank you for being par t of our Northland Hospice family. For addtional information please feel free to call us at 928-779-1227 or email Kathy Simmons at ksimmons@northlandhospice.org

Flagstaff Fire Chief Mark Gaillard Named Leader of the Year

The City of Flagstaff is recognizing Fire Chief Mark Gaillard as the 2025 Leader of the Year for his dedication to public safety and commitment to the Flagstaff community. The award is given to a leader who has demonstrated integrity, professionalism, dedication, accountability, problem solving, ethics and empowerment.

During his time at the city, Chief Gaillard has had many notable accomplishments. He supported efforts to strengthen emergency response by partnering with the Flagstaff Police Department to review and enhance computer-aided dispatch processes, resulting in more accurate unit deployment and improved response times.

When the homeowner’s insurance crisis began impacting Flagstaff residents, Chief Gaillard engaged with state and national groups and worked alongside government officials and insurance representatives to explore long-

term approaches to support wildfire-resilient neighborhoods.

Chief Gaillard also has provided steady leadership during difficult moments, according to the City of Flagstaff news release, including offering support and guidance as the department experienced the tragic loss of two coworkers. Throughout the year, he maintained a strong focus on internal communication by meeting with crews and providing a space for open conversation. His commitment to clear communication, problem-solving and supporting his team are among the reasons he is being recognized.

“Chief Gaillard is dedicated to the fire service profession,” said Assistant City Manager Shannon Anderson. “This is witnessed in the actions he takes on a daily basis and his constant willingness to help. We are so grateful for his contributions and congratulate him as the 2025 Leader of the Year!”

Continued on page 37

Supporting the Other Half of the Cancer Journey

Cancer Support Community Marks Five Years Serving Northern Arizona

By Cindy May

Not too long ago, support systems for individuals and families facing cancer in Northern Arizona were limited. While excellent medical resources existed to treat the disease, little was available to help patients, loved ones and caregivers cope with the emotional and psychological toll of a cancer diagnosis.

Cancer Support Community

Arizona (CSCAZ), which had been offering that type of support in the Phoenix area since 1999, decided it was imperative to bring its free programs to Northern Arizona.

On Oct. 10, CSCAZ will celebrate the fifth anniversary of opening its facility on San Francisco Street in Flagstaff, providing support groups, educational seminars, healthy lifestyle classes, expressive arts and more to the region.

“Medical treatment is 50% of what a cancer patient and their family need,” said Cindy Payne, executive director of the program in Northern Arizona. “CSCAZ offers the other 50% – the support, connection, un-

derstanding and community that individuals need to heal their head and their heart from the cancer diagnosis and subsequent journey.”

One of the most impactful services CSCAZ offers is its therapist-led support groups, according to Olga Tsoudis. She started as a CSCAZ volunteer when the Flagstaff office opened, prompted by her brother’s death from cancer. Then she received a cancer diagnosis in 2024.

The support groups provide a chance to talk openly with people who understand your experience because they share it, and they’re an important resource for information.

“No one hands you a guidebook when you get cancer,” Tsoudis said, adding that she always learns something new from other patients. “It has been the most powerful method of healing and support, being with other cancer survivors and patients. It decreases my stress, which is very important for the cancer journey.”

Reducing stress does more than improve quality of life for a family facing cancer; it also plays a critical role in strengthening a patient’s im-

mune system, allowing them to better tolerate treatment.

That’s why healthy lifestyle classes, including yoga sessions, nutritional advice and stress reduction habits, are a key part of what CSCAZ offers. The organization also provides opportunities for community building, where patients, family and caregivers can socialize both in and out of the Flagstaff office. Thursday lunches at various restaurants, a knitting circle and weekly sessions of shinrin-yoku or “forest bathing” – slowing down and engaging all five senses while walking in nature – are all part of this process.

Marta Witt said it was the creation of the “Knotty Knitters” group that first drew her to CSCAZ, but she quickly began taking advantage of other programs, particularly the weekly lunches.

“Whether there are two of us or a table full, the conversation is always lively and supportive and I go home feeling better about whatever is going on,” she said. “Being able to share my concerns about my future, my daughter’s future, how to make decisions about medical care, what to expect when I go in for a procedure – it all helps so much and I wouldn’t have that without the Cancer Support Community.”

The biggest change in the past five years, Payne noted, was the addition of a wig salon in 2022. Northern Arizona Healthcare offered CSCAZ its stock of wigs and accessories and Payne jumped on the chance to open a salon, knowing free wigs would be a powerful way to introduce newly diagnosed patients to CSCAZ services.

“The wig salon is at the back of the

center, so we can walk participants through the movement room and the education room and they see all the expressive arts projects on the walls,” she said. “They learn so much about the feeling we create in the center as they move to and from the wig salon.”

Community partnerships are

Less Than 50% cost of traditional Body shop repair. • Certified paintless dent repair technicians.

• Mobile, same day service.

• Flagstaff Locally owned & operated.

• Free- no cost, no obligation quote.

• Licensed and insured.

• Environmentally Friendly-no chemicals or waste.

• PDR uses specialized tools to remove dents without harming the factory paint

• No sanding, no body filler, no re-painting

• PDR- Leaving your vehicle looking factory new

HOPCo Appoints Ashley Vertuno as CEO of Arizona Market

Healthcare Outcomes Performance Company (HOPCo), a musculoskeletal (MSK) value-based care and practice management, has announced the appointment of Ashley Vertuno as CEO of its Arizona Market.

Vertuno will oversee The CORE Institute and The CORE Institute Specialty Hospital (CISH) – both in Phoenix – and Elevation Surgery Center and Northern Arizona Orthopaedics in Flagstaff.

Vertuno joins HOPCo following nearly a decade with HCA Healthcare, where she most recently served as CEO of HCA Florida JFK North Hospital in West Palm Beach.

“We are excited to have Ashley join our leadership team,” said HOPCo President and Chief Transformation Officer Dr. Wael Barsoum. “Her ability to navigate complexity, align teams and execute strategies that enhance both patient outcomes and organizational performance sets her apart. With her strong physician partnerships and operational expertise, she is exceptionally well suited to lead our Arizona market and accelerate our mission to transform musculoskeletal care.”

“I am honored to join HOPCo and lead such an exceptional organization in Arizona,” said Vertuno. “The opportunity to partner with nationally recognized physicians and clinical teams who are redefining musculoskeletal care is incredibly exciting. I look forward to building on the strong foundation already in place while continuing to expand access, strengthen collaboration and deliver outstanding outcomes for the patients and communities we serve.” FBN

important for sustaining these programs. CSCAZ works closely with hospitals and oncology clinics, whose doctors and nurses lead educational seminars on cancer and treatment protocols. CSCAZ also has a robust partnership with Northern Arizona University, where Payne worked for 30 years before joining CSCAZ.

Faculty and student interns are instrumental in programs and in meeting with families to provide resources and information. NAU clubs and organizations also assist with CSCAZ’s Halloween “Trunk or Treat” event and Paws 4 Hope, its annual dog-centered fundraiser.

“Our mission comes alive through these incredible partnerships – with NAU and its bright student interns, with the dedicated teams at Northern Arizona Healthcare, Arizona Oncology, Hopi Health Services, Tuba City Regional Health Care and many more,” Payne said. “Together, we’re building a web of support that stretches across this region.”

That sentiment is shared by Kristen Genovese, who became CSCAZ’s CEO six months ago and has since participated in many Northern Arizona programs and events, including marching with CSCAZ participants and volunteers in the recent 4th of

July parade in Flagstaff.

“This community has truly wrapped its arms around people facing cancer,” she said. “Over the past five years, Cindy and so many others have built something far bigger than programs or a place. They have created a circle of care around the person behind the diagnosis and the family living through it.” FBN

For more about CSCAZ, call 928-236-2333 or visit cscaz.org.

Cindy May is the owner of Cindy May Marketing.

Business

Em’s Hometown Bakehouse Serves Up Homemade Success

After building her own food trailer, Emily Kerl is earning loyal customers with homemade pies, fresh lemonade and a commitment to Arizona farmers

By V. Ronnie Tierney, FBN

Some young women dream of having a career doing something they love, and then there are others who just go out and do what they love. Emily Kerl of Em’s Hometown Bakehouse has done both as she’s carved a successful business in her food trailer, “Big Betty.”

“My mom grew up in Minnesota where our family were dairy and corn farmers. We have this family cookbook that’s been loved and used for five generations. I remember my best day ever was making five recipes at once. I just love to cook and especially bake.”

Six months after Kerl established Em’s Hometown Bakehouse in Phoenix, she moved to Flagstaff. She could taste success after a post on Facebook Marketplace in Phoenix selling her green chile cornbread and green chile cranberry sauce. “It was a huge success, and I couldn’t make enough to sell. I was 23 years old at the time and my son was just learning how to walk.”

In order to sell and promote her

goods throughout Flagstaff, Kerl took a bold leap and began building herself a food trailer. It took months. “Big Betty was a challenge and took some time to build, but I pulled it off with help from my friends.”

Along with selling pies, Kerl also offers lemonades made with agave and processed from fresh fruit, roasted corn (when in season), cheesecakes, donuts, her famous green chile cornbread, cranberry sauce and seasonal items such as tamales. Last Thanksgiving, she had more than 60 orders for pies. “My caramel apple is the most popular, and most of the recipes I’ve developed or created myself.”

A big part of Kerl’s approach is using Arizona-sourced seasonal fruits and vegetables. “I’m adamant about using seasonal vegetables and fruits and I will drive up to eight hours to get my produce.”

Supporting local farmers is important to Kerl. Most recently, she drove to Hauser & Hauser Farms in Camp Verde for their fresh corn. “If it’s not in season, I don’t sell it,” said Kerl. “I will drive to Yuma for watermelon,

Mortimer Farms in Dewey, Aravaipa Farms Orchard in Winkelman and wherever I can to find fresh locally sourced crops. I really enjoy meeting the farmers and I love explaining to my customers that all the food is grown here in Arizona. They are always surprised.”

Proudly boasting a t-shirt that says, “Home Grown, Home Cooking,” Kerl has a following and it’s growing fast. “I’m not obsessed with instant gratification; I think things are much more rewarding when you work hard for them. I just believe in doing things the hard way, because ultimately, it’s the best way. My parents instilled that in me.  My dad worked toward a Ph.D. on his own. Both my parents worked hard to have everything they have.   I just don’t think that my business should be any different.”

During the colder months, Kerl will make tamales and hot plates. “I’ll do everything from chicken pot pies to chili and other wintertime

favorites. In a lot of ways, I think I’m more like a grandma type. I love feeding people and sharing and serving food. When I walk out of a room and all I hear is people eating, then I know I did really well and it puts joy in my heart.”

“Em is a single mom who started baking out of her house because she loves baking,” said Veronica Hausmann, owner of The Old Route 66 Parks Store. “Em comes to our store in Parks to sell her pies, lemonade, jams and cornbread on a regular basis for our Saturday markets. She also has a shelf in the store stocked with her products and locals love them.”

“The more I grow, the more I can spend on farmers,” said Kerl. “Someday I hope to have my own piece of land where my son and I can grow peaches and apples and raise cattle.”

Kerl also works as an office manager at a small construction company in Flagstaff. Her co-worker, Jake Connor, calls Emily is wonderful.

“She has built a fun business providing homestyle baked goods that are top notch. I have to highlight my favorites, which are her pies, caramel pecan fudge and her lemonade.”

Chris Vaughn of The RANCH Church in Leupp agrees. “The pies from Emily are a huge hit at all our family get-togethers and people always ask where I get them. All her pies are made with real ingredients from hometown farmers. They are baked with passion by a humble woman who is true to her vision. Her peach pie and caramel apple are my favorites.”

“If you do what you love, you’re never working,” said Kerl. FBN

To contact Em’s Hometown Bakehouse, visit her Facebook page or call 928-8564256.

// BUSINESS CENTS // BY BONNIE STEVENS

Does Your Job Have an Expiration Date?

Milk has an expiration date. So does yogurt. Surprisingly, even molasses does. And that mysterious jar in the back of the refrigerator? That definitely has an expiration date.

So why don’t jobs?

When I ask a 5-year-old what they want to be when they grow up, I almost always get an enthusiastic answer.

“A firefighter!”

“An astronaut!”

“A veterinarian!”

The dreams are wonderfully specific and delivered with complete confidence. It’s adorable.

But I’d really like to ask the follow-up question.

“That’s fantastic. Now what happens after you’ve been a firefighter for 20 years and you’ve climbed every ladder, put out thousands of fires and discovered you’ve accomplished everything you wanted to? What’s next?”

I’d probably get silence, followed by a request for a juice box.

The funny thing is, we don’t usually ask adults that question either.

Instead, somewhere along the way, we begin acting as though landing the job is the finish line instead of the starting gate. We devote years to earning the degree, climbing the ladder, chasing promotions and finally arriving at the place we’ve always wanted to be.

Then one day, often much sooner than expected, we realize we’ve arrived.

I know that feeling because it happened to me. At 26, I remember thinking I had everything I had ever wanted in a profession. I was doing work I loved, building a career in television journalism and living the dream I’d imagined as a little girl.

It was exhilarating.

It was also unsettling.

Because once you’ve climbed the mountain you’ve been staring at your whole life, another question sneaks in:

Now what?

One of the central ideas in Jim Collins' book, “What to Make of a Life,” is

One of the central ideas in Jim Collins' book, “What to Make of a Life,” is that a fulfilled life isn't necessarily built around finding one perfect role and staying there forever. In many cases, it's built around repeatedly finding new purpose that we are “encoded” for after reaching what Collins calls "cliffs" – significant events that radically change a life. He argues that the challenge is to keep "the inner fire burning bright, long and late" and to discover a second (or more) deeply fulfilling role if and when the first one ends.

that a fulfilled life isn't necessarily built around finding one perfect role and staying there forever. In many cases, it's built around repeatedly finding new purpose that we are “encoded” for after reaching what Collins calls "cliffs" –significant events that radically change a life. He argues that the challenge is to keep "the inner fire burning bright, long and late" and to discover a second (or more) deeply fulfilling role if and when the first one ends.

Maybe we’re not dreaming long enough. Maybe we’ve convinced ourselves we’re only supposed to have one dream.

It seems we tend to think of our careers as destinations. But I wonder if they would serve us better as chapters.

The average American born today is expected to live around 80 years. But here’s the fascinating part: once you’ve made it to 65, your life expectancy increases significantly, according to the Social Security Administration. Many Americans who reach “retirement age” – and don’t get me started on that fictitious number – can reasonably expect another 20 years or more.

Twenty years! That’s enough time to earn another degree. Start a business.

Learn Italian. Write a novel. Master the saxophone. Travel the world. Or engage in an entirely new career! And yet, many people spend those years wondering whether it’s time to slow down. Maybe the better question is whether it’s time to grow.

At age 97, John B. Goodenough shared the Nobel Prize in Chemistry for helping develop the lithium-ion battery.

In his late 80s, Frank Lloyd Wright designed New York’s iconic Guggenheim Museum, creating one of the defining works of modern architecture.

And at 81, Martha Stewart was chosen for the cover of the Sports Illustrated Swimsuit Issue.

That’s why I believe every job should come with a personal expiration date –not one that ends a career, but one that launches us into expansion, building on what we’ve already accomplished and stretching us more into what we seek to become.

Maybe the expiration date arrives when we’ve learned everything the position can teach us. Maybe it’s when we stop feeling challenged. Maybe our gifts begin outgrowing the job description.

FLAGSTAFF’S ONLY

INDEPENDENT ORTHOPAEDIC PRACTICE.

No corporate barriers. Just better care.

Physician-led care means decisions are made based on what s best for you, not corporate policies or shareholder priorities. Our physicians lead the practice, allowing us to provide personalized, timely, and patient-centric care. Independent decision-making means physicians answer only to their patients, not to investors.

Your Care Shouldn’t Have a Corporate Agenda

Flagstaff Bone & Joint offers personalized care that is focused on what’s best for you!

Our decisions are made in-house, by our doctors Independent practices provide the highest value measured by cost, quality, convenience, and patient satisfaction.

LESS PROCESS. MORE PROGRESS.

50+ YEARS OF DEDICATED SERVICE

LOCALLY O NED INVESTED IN OUR COMMUNITY PERSONALIZED PATIENT RELATIONSHIPS TRANSPARENT PRICING MODELS

Experience the difference today! Faster access. Fewer barriers. Care focused on you.

Call: (928) 773-2280

Text: (928) 628-6391

www.flagstaffboneandjoint.com

525 N. Switzer Canyon Dr. Flagstaff, 86001

Nackard Pepsi Golf Invitational Raises $12,000 for Boys & Girls Club

More than 100 players representing 33 local businesses gathered for the third annual Nackard Pepsi Golf Invitational at Continental Country Club. The sold-out tournament raised $12,000 to support the Boys & Girls Club of Flagstaff.

“This year’s tournament was a powerful reminder of the meaningful impact we can make when Flagstaff businesses come together to support our community’s nonprofit organizations,” said Nackard Pepsi President Palmer Nackard. “From individual players and foursomes to raffle prizes and help behind the scenes, dozens of Flagstaff businesses turned out to make this event a success.”

The annual golf tournament is one example of how Nackard Pepsi delivers on its mission to connect with people and drive progress through community outreach, education partnerships and a strong culture of volunteerism. A strategic approach to community impact enables the bottler to meet local needs while empowering employees in the communities where they work and live. In addition, the bottler takes its

role as a community leader seriously, contributing to more than 450 local philanthropic causes and organizations each year.

Among those organizations is Boys & Girls Clubs of Flagstaff, which delivers afterschool, summer school and recreation programming for hundreds of young people in six

sites in across Coconino and Navajo counties.

“Nackard Pepsi’s investment through this tournament helps ensure that local youth have access to the programs, mentors and opportunities they need to reach their full potential,” said Boys & Girls Club of Flagstaff CEO Mark Cox. “We are proud

to partner with generational heroes that invest in generational change and help us build bigger and brighter futures for the youth in Northern Arizona.”

The tournament’s winning team represented Canyon de Chelly Fuels. Other notable awards during the tournament included Longest Drive winner Connor Calahan, who won a free foursome at Continental Country Club. Meanwhile, multiple players

traded in their unused “Mulligans” to redeem a year supply of Pepsi products.

Players also had the opportunity to support Boys & Girls Club through a 50/50 raffle with nearly 30 raffle items contributed by Nackard Pepsi and community partners including Canyon Coolers, Arizona Snowbowl and Satchmo’s Cajun and Barbecue. FBN

// COMMUNITY PROFILE //

BY V. RONNIE TIERNEY, FBN

The Blazin’ M Ranch: Where the Old West Comes Alive

Ryan and Leila Glass offer dinner theater, cowboy culture and oldfashioned hospitality

At Blazin’ M Ranch, the journey to the Old West starts long before the show begins. The infectious enthusiasm, unmistakable Western spirit, and genuine hospitality shown by owners Ryan and Leila Glass set the stage for an unforgettable Western experience.

Coming from different countries and backgrounds, the couple has now settled into their dream business entertaining and cooking for guests from all over the world.

With the Verde River in their backyard and the town of Cottonwood nearby, The Blazin’ M Ranch is a cross between a Western movie set and as Ryan coined, a “Western Disneyland.”

“I was born in Johannesburg, South Africa, and my parents moved to North Carolina when I was 2 years old,” said Ryan. “My dad was an anesthesiologist and my mom was a stay-at-home mama. I obtained an acting major from NYU and after graduating, went on to producing and directing and ran a small production, I even did a short stint in India.”

When his business started to focus on marketing and commercials, he lost interest in theatrics and decided to pursue another passion: teaching. He earned his master’s degree in math education. Eventually, Ryan worked in administration and became an assistant principal in the South Bronx.

“I found out quickly that being an administrator was not the best fit for me and that realization sent me on a new career journey that landed me in Prescott, Arizona. I wanted to stay connected to working with kids and families, but I didn’t know how until I saw a listing to purchase a bounce house party rental company and I took it.”

Leila grew up in northern Italy and

Metal Roofing and Siding Offer Practical Protection as Arizona Fire Season Intensifies

By Donna Werking

As wildfire threats increase across Arizona and the Southwest, many homeowners are asking the same question: How can I better protect my home? There is no single solution that guarantees a home will survive every wildfire. Fire behavior is complex and influenced by wind, vegetation, terrain and the direction of the fire. However, wildfire experts and emergency managers agree that reducing a home’s potential ignition points can significantly improve its chances of withstanding a fire.

For many homeowners, one of the most practical places to start is the exterior, particularly the roof and siding. Metal roofing and siding are often considered

after hailstorms, severe weather or aging roofs require replacement. During wildfire season, however, they become part of a broader conversation about ignition-resistant building materials.

Wind-driven embers can travel long distances and land on rooftops, in gutters, around vents and against exterior walls. If combustible materials ignite, flames can spread rapidly throughout the structure. While no single building material eliminates wildfire risk, metal roofing and siding offer characteristics many homeowners value when planning long-term protection.

Metal roofing is considered a noncombustible material and does not contribute fuel to a fire the way combustible roofing products can. It also provides

Metal roofing is considered a noncombustible material and does not contribute fuel to a fire the way combustible roofing products can. It also provides a durable barrier between the home’s interior and the outside environment, helping reduce opportunities for ignition from wind-driven embers.

a durable barrier between the home’s interior and the outside environment, helping reduce opportunities for ignition from wind-driven embers.

Metal siding can also reduce the amount of exposed combustible material on a home’s exterior. When properly installed over appropriate substrates and finished with carefully sealed edges, penetrations and transitions, metal siding systems can help minimize areas where embers may accumulate.

In addition to fire resistance, metal roofing and siding are designed to withstand Arizona’s harsh climate. Extreme heat, intense sunlight, high winds and seasonal storms can take a toll on exterior building materials. High-quality metal systems are engineered for durability and can help maintain the integrity of a home’s exterior for decades with minimal maintenance.

Installation quality is equally important. Even the best materials cannot perform as intended if they are installed incorrectly. Improper flashing, inadequate ventilation or poorly sealed penetrations can compromise the effectiveness of a roofing system. The same is true for siding, where proper fastener placement, overlaps and trim installation all contribute to long-term

performance.

Homeowners considering an exterior upgrade should work with an experienced contractor who explains the installation process, documents measurements and pays close attention to critical construction details. A thorough assessment should evaluate the existing exterior, identify needed improvements and outline how the new system will be installed for lasting protection.

Home hardening extends beyond roofing and siding. Creating defensible space, clearing vegetation near the home, cleaning gutters and roof edges and addressing vulnerable vents remain essential components of wildfire preparedness.

For homeowners planning a roof replacement or exterior renovation, fire season underscores the importance of selecting durable, ignition-resistant materials.

In a state where wildfire conditions can change rapidly, planning ahead is a practical investment. While no roofing or siding system can guarantee protection during every wildfire, metal roofing and siding provide many Arizona homeowners with a durable, long-lasting option

that can strengthen a home’s exterior defense.

Tri-State Metal Roofing and Supply manufactures American-made steel panels to customers’ specifications and offers factory-direct pricing for homeowners and contractors throughout Northern Arizona. FBN

For more information or to schedule an estimate, contact the Northern Arizona sales team at 928-320-6348 or email PrescottSales@tsmetalsupply.com. Visit www.tri-statemetalroofing.com to learn more.

Donna Werking is the owner of marketing agency Northern Arizona Social, LLC. Northern AZ Social, LLC produces powerful and innovative marketing strategies for web, social and traditional media. She is the founder of Travel Northern Arizona, co-founder and creator of the New Year’s Eve Boot Drop and owns Prescott 365, LLC, an online resource for events, outdoors, culinary experiences, music, arts and events to support Northern Arizona. Donna also serves on committees and volunteers. She currently holds a board seat on the Arizona Community Foundation of Yavapai County.

Health First Restores Oral Health, Lessens Pain with Dental Days

By Mark Urick

For months, he had lived with the pain of two teeth that needed to be extracted. Like many adults across Northern Arizona, however, affordable dental care felt out of reach. That changed when he attended Dental Days in Flagstaff.

“I am so happy today,” Jim said with relief. “I have been in pain for months, and now it’s going to be gone for good.”

Dental Days, supported by a grant from Health First Foundation (HFF), is helping bridge the gap for adults who struggle to access essential dental care because of financial barriers, insurance limitations and a shortage of available providers.

“HFF awarded us a little more than $82,000 for supplies, equipment and a trailer,” said Executive Committee Member Alicia Yaeger-Booth, who has a background in public health and nonprofit leadership. “Being able to purchase or rent what we needed made this event possible. It’s made a tremendous difference in our ability to serve more people and expand to new communities.”

For patients like Jim, the impact is immediate and life-changing. Untreated dental problems can affect everything from nutrition and sleep to employment and self-confidence. By supporting programs like Dental Days, Health First Foundation is helping individuals restore not only their oral health, but also their quality of life.

THE

HEALTH FIRST MISSION

Health First Foundation (HFF) raises and invests resources in organizations across Northern Arizona that improve community health by addressing the social, economic, environmental and behavioral factors that influence well-being.

Rather than focusing solely on medical treatment, HFF invests in prevention, access and long-term solutions. The foundation recognizes that health is shaped by more than healthcare alone. Stable housing, access to nutritious food, mental health services, education and quality health care all play essential roles in determining health outcomes.

Across Northern Arizona, many communities continue to face significant challenges, including

Dental Days, supported by a grant from Health First Foundation (HFF), is helping bridge the gap for adults who struggle to access essential dental care because of financial barriers, insurance limitations and a shortage of available providers. //

limited access to healthcare providers – particularly in rural areas – financial barriers to medical, dental and behavioral health care, rising mental health needs and persistent health disparities tied to income and geography.

Health First Foundation works to close these gaps by funding organizations that deliver practical, community-driven solutions.

SUPPORTING ORGANIZATIONS THAT STRENGTHEN LIVES

Through strategic grants and partnerships, HFF supports a broad network of nonprofit organizations serving communities across the five counties of Northern Arizona. Past grant recipients include Kingman Regional Medical Center, Hopi Foundation, Red Feather Development and Arizona Food Bank Network, among many others.

The 2026 grant cycle placed a special emphasis on Native-led organizations and programs serving Native communities. This year’s grant recipients include Ft. Defiance Hospital Board, United Way of Northern Arizona, Boys & Girls Club of Flagstaff, Wheel Fun, The Hopi School, Stuck Community Acupuncture, Tynkertopia, Native Americans for Community Action (NACA), and the Center for Community Health and Engaged Research at Northern Arizona University.

Although each organization addresses different community needs, they all share a common goal: improving the health, well-being and resilience of Northern Arizona residents.

FROM IMMEDIATE

RELIEF TO LASTING IMPACT

While Jim’s story highlights a single moment of relief, it represents something much larger. Every grant awarded by Health First Foundation is an investment in healthier individuals, stronger families and more resilient communities.

These investments allow our partner organizations to expand services, reach underserved populations and build sustainable programs.

When we invest in community-based solutions, we create opportunities for people to live healthier lives and for communities to thrive.

A SHARED COMMITMENT TO COMMUNITY HEALTH

Health First Foundation’s work is made possible through philanthropy, community partnerships and a shared belief that everyone deserves the opportunity to live a healthy life.

Mark Urick is the executive director of Health First Foundation. //

By connecting donors with trusted local organizations, HFF transforms generosity into meaningful results – expanding access to care, strengthening essential services and improving lives across Northern Arizona.

Because when individuals like Jim regain their health, families become stronger. And when families and communities thrive, Northern Arizona becomes healthier for everyone. FBN

To learn more about Health First Foundation or support its mission, visit healthfirstforall.org.

Facing the Uphill Battle: Why This Flagstaff Cancer Survivor is Joining the American Cancer Society at Arizona Snowbowl

By Skyler Bean

Cancer is a steep, grueling climb, but it is a mountain no one should have to summit alone.

On Saturday, Sept. 19, the Northern Arizona community will gather at the base of Arizona Snowbowl for the American Cancer Society Climb To End Cancer of Flagstaff. The premier high-altitude trek invites endurance athletes and casual strollers alike to hike for a cause, raising critical funds that directly support cancer research, patient resources and local advocacy efforts across rural and Tribal communities.

For Flagstaff resident Maggie Twomey, an associate at W.L. Gore & Associates, the symbolism of the hike hits incredibly close to home.

Six years ago, Twomey was a healthy 49-year-old wife and mother of two teenagers who lived an active lifestyle, rarely fell ill and had no family history of cancer. Believing routine checks could wait, she made the decision to skip her annual mammogram in 2019. That single missed screening changed everything.

By January 2020, discomfort and localized changes led to a diagnosis of Stage 3 invasive lobular carcinoma. Twomey’s personal uphill battle began instantly, launching her into a whirlwind of treatments just as the COVID-19 pandemic threw the world into lockdown. Her journey ultimately included a unilateral mastectomy, the removal of several lymph nodes, 37

rounds of radiation, seven reconstructive surgeries and years of post-cancer medications with severe side effects. Through the physical, emotional and mental exhaustion of it all, Twomey found her salvation on two wheels. An avid cyclist, Twomey’s passion for riding became her ultimate

coping mechanism and a way to reclaim autonomy. On the morning of her mastectomy in March 2020, a “send-off crew” of 48 coworkers and fellow cyclists rode alongside her as she pedaled her bicycle, “Jake the Snake,” to surgery. Later, when her radiation regimen began, she made a

promise to herself: she would pedal to every single appointment.

Twomey ultimately logged more than 400 miles on her bicycle, traveling to treatments and cancer-related medical visits. She cried on that bike, celebrated small victories on that bike,

Continued

Meet Dr. Bourck Cashmore: Advanced Robotic-Assisted Joint Replacement & Personalized Orthopedic Care at Northern Arizona Orthopaedics

Bourck Cashmore, MD, is a board-certified orthopedic surgeon specializing in adult joint reconstruction of the hip and knee and orthopedic sports medicine at Northern Arizona Orthopaedics (NAO). With expertise in total and partial hip and knee replacement, minimally invasive joint replacement techniques, and robotic-assisted knee surgery, Dr. Cashmore provides advanced treatment options designed to help patients reduce pain, restore mobility, and return to the activities they love.

Dr. Cashmore uses robotic-assisted technology for partial and total knee replacement procedures, including the Navio™ Robotics Technology, to help create personalized surgical plans based on each patient’s unique anatomy. This advanced technology allows surgeons to develop a detailed 3D model of the knee, evaluate alignment and ligament balance, and precisely prepare the joint for implant placement. While the technology enhances surgical precision, Dr. Cashmore remains fully in control of every surgical decision, combining advanced tools with years of orthopedic training and experience.

A graduate of the University of Minnesota and the University of New Mexico School of Medicine, Dr. Cashmore has extensive experience treating hip and knee conditions, including arthritis, sportsrelated injuries, and complex joint reconstruction cases. He is committed to listening to each patient’s goals and developing individualized treatment plans to help them achieve lasting results and return to an active lifestyle.

Northern Arizona Orthopaedics

With locations in Flagstaff, Prescott Valley, & the White Mountains, NAO provides comprehensive orthopedic care with over 50 years of trusted experience.

Learn more at northazortho.com or call us at 928.226.2900

The Flagstaff Real Estate Section

Flagstaff Raises Fee, Rules for Short-Term Rentals

By Peter Corbett, FBN

Flagstaff raised a license fee to $250 for owners and operators of short-term rental properties in the city, along with new requirements for fire safety, insurance and background checks for renters.

The 35% increase from $185 is due upon the annual license renewal. Flagstaff has 1,055 licensed short-term rentals (STRs), up from 573 registered in 2021.

Other new STR measures that went into effect July 1 include:

— Background checks on the booking guest via the National Sex Offender Public Website.

— Requiring a fire extinguisher and smoke and carbon monoxide detectors.

—Disabling barbecue grills and fire pits during Stage 2 wildfire restrictions.

— A minimum of $500,000 of liability insurance coverage.

Some management companies overseeing STRs for owners are generally supportive of the new and updated requirements.

Tim Allen, executive property manager for the Local Rental Team at West USA Realty Flagstaff, said nearly all his 23 clients list their vacation rentals on major platforms, such as Airbnb and VRBO. That provides them an exemption from the city’s background check and liability insurance requirements. Both platforms provide those services for owners.

“I think in general the changes are good,” but some owners may opt out, he said. “An individual owner might become overwhelmed or overburdened and may no longer want to manage their own STR. My crystal ball is a little cloudy because I thought the saturation of the market would lead to a pretty drastic decrease in the total number [of STRs]. So far that is not happening.”

In addition to Flagstaff’s 1,055 STRs, sprawl-

ing Coconino County has more than 900 STRs with many of them close to the city in Kachina Village, Mountainaire, Doney Park and Munds Park.

Plus, Flagstaff has 5,458 hotel and motel rooms, according to Discover Flagstaff, the city’s tourism marketing arm. Visitors have a wide choice of hotels and STRs. Last year, local hotels filled 68% of their rooms at an average daily rate of $120.41.

“Discover Flagstaff works to inspire responsible overnight visitation and build compression into the city, and customers choose what accommodations fit their situation,” Executive Director Trace Ward said.

STR guests pay a 2% Bed, Board and Beverage tax, the same rate as Flagstaff hotel and campground visitors, and restaurant and bar patrons.

The Flagstaff City Council approved the new STR requirements in May to more closely align with state law with a cap of $250 for the licensing fee. In 2016, the state blocked cities from banning STRs.

The higher fee is projected to raise an additional $71,500 for Flagstaff.

The city decided to require sex offender background checks “to ensure a consistent, reliable vetting process is in place,” said Jessica Kittleson, Flagstaff customer service director. “This check gives license holders a clear, standardized process for vetting guests prior to check-in, rather than leaving that judgment to individual discretion.”

STR owners or managers must retain a digital or hard copy record of the background check for 12 months after the booking date.

They are also required to post a notice inside the STR of information on waste, recycling and winter parking restrictions.

Kittleson said the city “cannot speculate on operator response to the new regulations.”

Bella Bifano, Flagstaff Vacation Properties operations manager, said she doubts STR owners will opt out because of the new mandates.

“I don’t think so,” she said. “We run a very kosher business already so all those things are rules we follow.”

“Business has been really good actually. We’ve had a great summer so far since it’s been so hot in Phoenix.”

While vacation rentals have proved popular with visitors, they have been controversial with residents, especially in a city that declared an affordable housing shortage crisis in 2020. Neighbors of STRs registered more than 300 complaints between November 2024 and March 2026, according to the city.

Nearly 40% of the complaints were about noise. Other complaints targeted fire safety, parking, trash, too many guests and illegal rentals.

Flagstaff has an online complaint form on the city’s website that replaces an STR hotline.

Property manager Allen said most of the complaints he gets are from neighbors who are philosophically opposed to STRs. FBN

Preserving a Place in History

Citizen-led initiative seeks to save the historic El Pueblo Motor Inn and its story

By Betsey Bruner, FBN

If walls could talk, those at the historic El Pueblo Motor Inn on East Route 66 in Flagstaff would whisper a tale of innovation and bravery that led to a monumental contribution to victory for the Allies in World War II – the creation of the Navajo Code Talkers under the auspices of the U.S. Marines.

The El Pueblo is the oldest remaining Route 66 motel outside of downtown Flagstaff. The property itself is eligible for listing on the National Register of Historic Places as a national landmark.

The year was 1937 when Philip Johnston, a World War I veteran who served as a U.S. Army engineer, built the motor inn working with contractor R.E. Goble. Johnston is credited with pushing successfully for the adoption of the Navajo language for secure military communications in the hands of the Navajo Code Talkers in the Pacific Theater during World War II.

Today, the future of the motel is uncertain. Appearing in August 2025,

a “For Sale” sign on the fully fenced property announced that it is on the market and includes three of the original four buildings on a 1.57-acre parcel, with a current listing price of $2.75 million.

The original pink-and-black sign outside still displays the Route 66 symbol and promises free WIFI, HBO, long distance phone service and “Great Rates.” The remaining buildings have long been wrapped in protective construction materials, which have been tattered by monsoon rains.

Phil Scandura, a 20-year resident of Flagstaff, cares deeply about the preservation of the property. He started a citizen-led initiative, the El Pueblo Workforce Housing Project, to both save the historic motor inn and develop workforce housing on the premises.

“I’m a relative newcomer to Flagstaff,” he said. “Early on, I discovered the El Pueblo Motel and instantly fell in love, so when the ‘For Sale’ sign appeared last fall, I vowed to find a way to save it. Moving here also made me realize just how expensive

it is to live here, especially the cost of housing! Many hardworking families cannot afford to live in the community where they work – they commute from surrounding areas. That’s just ridiculous.”

There is great synchronicity in the two elements of the El Pueblo Workforce Housing Project. “I’m reaching out to raise awareness of a project that brings together two critical priorities: workforce housing and historic preservation,” Scandura explained. “These priorities rarely intersect, but at the El Pueblo Motel on Route 66 in Flagstaff, they can.”

Johnston’s life is thoroughly documented in the Philip Johnston Collection in the Special Collections & Archives at NAU’s Cline Library. Johnston and his wife, Bernice, had purchased the land on the outskirts of Flagstaff to build the Spanish-designed auto court where they intended to take up residence.

During the war, the motor inn served as a handy location for Johnston to make scouting trips to the Navajo Reservation where he recruited the first 29 Navajo males to train to be Navajo Code Talkers.

Johnston’s love of things American Indian began in his childhood. The son of a missionary, Johnston

came to Flagstaff in 1896 with his family, from where his father, William Johnston, was to service Navajos residing on the western part of the Navajo Reservation. On the reservation while playing with Navajo children, young Philip learned to speak Navajo and was one of only a few non-natives who understood the complex and subtle expressions of the Navajo language.

Time might not be on the side of preservation and innovation for the

El Pueblo property in our modern mountain town. The “For Sale” sign is posted for everyone driving down Route 66 to see and the property is included in commercial real estate listings for Flagstaff.

“It could be purchased by another party at any time – we have no control over that,” Scandura said.

As a retired avionics engineer, Scandura said he was taught to solve problems in a creative manner. “Since

Continued

Luxury Mountain Retreats Offer Respite from Triple Digit Temperatures

As the summer heatwave rolls through the desert, Russ Lyon Sotheby’s International Realty features luxury Northern Arizona homes for escaping triple-digit temperatures.

“Whether buyers want to avoid the sweltering summer heat the Valley of the Sun is known for and enjoy a relaxing getaway in a vacation cabin, or they are considering relocating to one of these more temperate towns, these properties are the ideal option,” said Todd Gillenwater, owner and CEO of Russ Lyon Sotheby’s International Realty. “As a bonus, these exceptional properties are not only located in beautiful areas of the state where temperatures tend to stay more moderate, they also feature plenty of luxurious amenities and exceptional features.”

For example, set along the 11th fairway of the Canyon Course in the guard-gated community of Forest Highlands, the luxury home at 2569 Hart Merriam is listed for $2.75 million by Blake Cain. The 3,551-square-foot home, with four bedrooms and five bathrooms, is situated on a half-acre lot.

The split floor plan features a spa-

cious great room, formal dining room, dedicated office, oversized primary suite and three ensuite guest bedrooms, ideal for hosting family and friends. Vaulted ceilings and hardwood floors frame the living spaces, complemented by an updated kitchen and massive primary bath. A gas fireplace, bar area and refrigerated wine storage enhance the entertaining appeal.

The covered back veranda features a wood-burning fireplace, built-in BBQ and fairway views.

Meanwhile, Cassandra Chandler and Will Foote have listed 1157 Timber Ranch Road in Show Low for $1.01 million. The three-bedroom, two-anda-half bathroom, 2,104-square-foot home is located on a nearly two-and-ahalf-acre lot.

This 2024 custom home blends high-end luxury and country functionality. Natural light fills the space and the oversized Anderson Energy Star windows invite the outside in.

Sliding glass doors in both the primary bedroom and the great room lead to an expansive terrace with room for relaxing, entertaining or just enjoying the views of Mount Baldy. Fourteen-foot ceilings in the great

room are topped with exposed beams, and the custom kitchen features a walkin pantry, high-end appliances and an expansive countertop prep-area.

The fireplace is encased with a custom steel wall, finished with a mantle sourced from the property.

In Prescott, a hillside estate within an exclusive guard-gated enclave is available for $2.9 million, listed with Jill Anderson and Linda A. Wood.

The 3,400-square-foot home at 5245 W. Three Forks Road features four bedrooms and three-and-a-half bathrooms.

In the heart of Talking Rock Ranch, the home is located on nearly twoand-a-half acres, featuring glass, light and geometry, specifically oriented to capture the 180-degree panorama of the Santa Maria Mountains and golf course. Sharp lines and soaring ceilings are grounded by cool porcelain floors and anchored by a dual-sided hearth.

A sleek, high-performance kitchen boasts a professional Thermador suite, waterfall quartz surfaces and bespoke cabinetry. A lounge-style wet bar with wine refrigeration and integrated art lighting sets the stage for sophisticated gatherings.

The massive sky-deck functions as an outdoor living room, featuring a granite-topped bar and integrated audio floating above the rugged landscape.

Another stunning Prescott property is listed by Wood and Anderson for $2.88 million. The custom estate at 4640 W. Murphys Station Circle is

5,690 square feet, with four bedrooms and three-and-a-half bathrooms.

In the gated community of American Ranch, this home offers panoramic views of Granite Mountain through walls of windows in the living room and master suite.

The main level features a spacious

Radio and Real Estate: Building Local Visibility

By Mike Jensen

Real estate has always been a local business. Buyers may begin their search online, but the decisions they make are deeply connected to community, trust and familiarity. In a market like Flagstaff, where neighborhoods, lifestyles and local knowledge matter, radio remains one of the most effective ways for real estate professionals to build a recognizable and trusted presence.

Digital advertising is useful, but it is often crowded, short-lived and easy to ignore. Radio offers something different: repetition, personality and

consistency. When listeners hear the same real estate professional regularly during their morning commute, at work or while driving around town, that name begins to feel familiar. Over time, familiarity creates trust, and trust matters when someone is preparing to buy or sell one of the largest assets they will ever own.

Radio also gives agents, brokers, lenders, title companies and home-service businesses the opportunity to talk about more than listings. They can share useful information about market conditions, financing, preparing a home for sale, neighborhood trends and common questions

buyers and sellers may have. This positions them as a knowledgeable local resource rather than simply another advertiser.

For Flagstaff real estate professionals, strong radio marketing should focus on a clear message and a consistent schedule. Instead of trying to say everything in one commercial, the most effective campaigns highlight one central idea: local expertise, responsive service, knowledge of mountain properties, support for first-time buyers or proven results for sellers. That message should be repeated often enough to become memorable.

Community involvement can make the strategy even stronger. Sponsoring local news, weather, events or community features connects a real estate brand with the places and activities listeners already care about. It demonstrates that the business is not simply trying to sell homes; it is invested in Flagstaff and the people who live here.

The real estate market will always change. Interest rates rise and fall, inventory shifts and buyer confidence moves with the economy. The need for visibility, however, never changes. Professionals who remain present during both active and slower

markets are more likely to be remembered when consumers are finally ready to act.

In real estate, people often do business with the name they know and the person they trust. Radio helps create both. For Flagstaff real estate professionals, it is not just a place to advertise. It is a powerful platform for building local visibility, credibility and long-term relationships. FBN

For Flagstaff real estate professionals, strong radio marketing should focus on a clear message and a consistent schedule. Instead of trying to say everything in one commercial, the most effective campaigns highlight one central idea: local expertise, responsive service, knowledge of mountain properties, support for first-time buyers or proven results for sellers. That message should be repeated often enough to become memorable.

Mike Jensen is the general manager at Yavapai Broadcasting in Central and Northern Arizona, overseeing stations 95.9 KKLD, 105.7 KVRD, 100.1 KVNA, 96.3 KYBC, and ESPN Radio 104.7 in Flagstaff. With more than 25 years of experience in media broadcasting and advertising across the country, Mike is passionate about helping businesses grow through impactful radio advertising and digital marketing. He focuses on delivering results, boosting brand visibility and building strong, lasting partnerships for success. //

Compass Expands Presence Amid Growing Luxury Home Demand

Compass is expanding its presence in Northern Arizona with the addition of longtime Arizona real estate professional Shane Randall, formerly of Russ Lyon Sotheby’s International Realty, as the brokerage continues growing in one of the Southwest’s most competitive and closely watched housing markets.

Randall joins Compass at a time when luxury-home demand, second-home purchases and limited inventory continue to fuel interest in Flagstaff and the surrounding region.

Randall will work alongside Compass Arizona Sales and Growth Manager Patrick Clark on the company’s Northern Arizona expansion effort, with Marie-France Dagenais joining the team alongside Randall and Clark.

Former Russ Lyon Sotheby’s International Realty Agent Kristina Henson, who currently serves as president of the Northern Arizona Association of Realtors, also joined the Compass team this summer.

Compass agents Keegan Olson and Chad Dragos already serve clients throughout Northern Arizona and will continue to drive the company’s growth in the region.

According to a news release,

Flagstaff’s housing market has gained increased attention in recent years because of a growing demand for luxury, second and retirement homes, ongoing university-related housing pressures and limited land availability. Many prospective buyers seeking properties in Flagstaff come from metro Phoenix, Southern California and other parts of the West, with lifestyle appeal, cooler year-round temperatures and the city’s rising number of restaurants, recreational opportunities and community amenities helping cement its broad appeal.

“Flagstaff has its own identity and energy,” said Randall. “You’ve got luxury buyers, retirement-home demand, university influence and very limited inventory all operating inside one market. There’s a lot happening here right now, and we see significant opportunity in Northern Arizona.”

Randall moved to Arizona from Chicago in 2002 and has spent much of his career working in business, advertising and internet marketing. Today, he ranks among Arizona’s top-producing real estate professionals and is well known for his work in Scottsdale’s golf and resort communities and Flagstaff’s luxury mountain-home market, in-

cluding Forest Highlands and Flagstaff Ranch.

Compass Arizona President Stephanie Gonzalez said the brokerage has spent years building strong momentum throughout the state’s luxury and lifestyle-focused housing markets and believes expanding into Flagstaff is a natural next step.

“Flagstaff continues to attract attention because there’s really nowhere else in Arizona like it,” Gonzalez said. “This is an area that draws buyers seeking easy access to outdoor recreation. They also want large homes with character where they can host friends and family comfortably. We’re excited to enter the Flagstaff market and make Northern Arizona homeownership a reality for those seeking the lifestyle, climate and strong sense of community that makes this part of the state such a special place to live.”

Gonzalez noted that Compass’ strong focus on philanthropy will continue in Flagstaff, with the company’s Northern Arizona agents continuing a company-wide effort to improve the communities where they operate.

“Our agents are heavily involved with the schools and nonprofits in each area we serve,” Gonzalez said.

Marie-France Dagenais Shane Randall

“We’ll bring that same approach to our Flagstaff office by building relationships with local partners and supporting the people and organizations that matter to residents and families.”

Dagenais brings more than 17 years of luxury real estate experience to the Compass team and holds real estate licenses in both Arizona and Florida.

Born in Montreal and raised in Paris, she also has a background in residential design, relocation services and home staging and has established a strong reputation for helping sellers highlight the features that make their homes stand out.

Clark said Compass’ strong company culture and advanced technology platform continue attracting top talent

from across Arizona.

“Compass promotes a culture of collaboration and leads that with industry-changing technology that builds the agents’ ability to maintain the highest level of service and professionalism in the business,” he said.

Compass’ move into Northern Arizona is the latest in a series of expansion efforts, with the company named the number one independent real estate brokerage in the United States for the fifth consecutive year in 2026. FBN

For more about Compass in Arizona, visit AZHomes.com.

Luxury Brokerage RETSY Expands to Flagstaff, Partners with Forest Highlands

RETSY, the Phoenix-Scottsdale-based luxury real estate brokerage and Arizona’s exclusive Forbes Global Properties affiliate, is expanding to Flagstaff as the exclusive real estate partner for Forest Highlands, one of Northern Arizona’s premier private residential golf communities. The move marks a major step in RETSY’s continued Arizona growth while establishing a dedicated presence in one of the state’s most sought-after second-home and lifestyle markets.

“Flagstaff has become an increasingly important part of Arizona’s luxury real estate landscape, especially for buyers seeking a mountain lifestyle, privacy and a strong sense of community,” said Founding Partner Chris Morrison. “Becoming the exclusive real estate partner for Forest Highlands allows us to serve that demand with a highly personalized approach backed by the marketing, technology and global exposure that define the RETSY platform.”

As part of the expansion, RETSY is now operating from the Forest Highlands real estate office, creating a convenient and member-focused point of contact within the community while the firm’s Flagstaff office

prepares to open. Forest Highlands members will gain access to a range of benefits through the partnership, including a preferential listing rate negotiated for Forest Highlands owners, quarterly market updates, private access to on-market and select off-market opportunities and RETSY member-sponsored events.

As the exclusive Arizona affiliate for Forbes Global Properties, RETSY will provide Forest Highlands sellers with exposure to a curated audience of high-net-worth buyers across a global stage of more than 60 countries. The firm’s boutique model, marketing capabilities and controlled exposure strategy are designed to protect home values while maximizing visibility among qualified buyers. RETSY’s Forest Highlands team also includes full-time, year-round community residents, reinforcing the firm’s commitment to local knowledge and on-the-ground service.

The Forest Highlands Board conducted an exhaustive search of the top brokerages in Arizona before choosing RETSY as their exclusive partner. FBN

For more information, visit flagstaff@retsy.com.

“Flagstaff has become an increasingly important part of Arizona’s luxury real estate landscape, especially for buyers seeking a mountain lifestyle, privacy and a strong sense of community. Becoming the exclusive real estate partner for Forest Highlands allows us to serve that demand with a highly personalized approach backed by the marketing, technology and global exposure that define the RETSY platform.”

Welcoming

Commercial Broker Ryan King to our team!

526-5691

crestins.com

Ryan is a third generation Flagstaff native with countless ties to the community. Tom is a true insurance professional with over 40 years of experience in the industry. Along with Crest, we are set up to help with any insurance need out there.

What We Offer

• We specialize in Commercial Property, General Liability, Workers’ Compensation, and Commercial Auto Insurance.

• We provide access to several specialized and competitive markets.

• Our local office provides the opportunity for in-person consultations and superior customer service

The Crest Advantage

• Top 100 P/C Agency for 7 consecutive years

• Dedication to continuing education with changing markets and new programs

• A vast amount of insurance resources with offices in six states.

• Crest gives back to the community and we sponsor countless organizations.

Dr. Kelly’s Opens Flagstaff Clinic as Pet Care Costs Rise

The Route 66 clinic offers another option for common surgeries, preventive care

By Michelle Talsma Everson

For many Northern Arizona families, getting a pet the care it needs can come down to two hard questions: How far do we have to drive and what will it cost?

Dr. Kelly’s Surgical Unit opened a Flagstaff clinic in October 2025 to help answer both. Located at 3502 E. Route 66, the clinic focuses on common outpatient procedures, preventive care and upfront pricing for pet owners who might otherwise delay treatment because of cost or uncertainty.

The goal is not to replace a pet’s regular veterinarian, company leaders say, but to give families another option when an animal needs care and the cost feels out of reach.

“Veterinary care has become too expensive for too many families,” said Doug Patriquin, co-founder of Dr. Kelly’s. “People are making difficult decisions every day. When a pet suddenly needs surgery, they need a practical option before cost forces them to wait, surrender a pet or make a heartbreaking choice.”

The Flagstaff clinic serves pet owners

in Flagstaff and across Northern Arizona, where affordable veterinary options can be limited and even routine procedures may require planning around distance, cost and availability. In a region where communities are spread across hundreds of miles, the price of care is often only part of the burden. Time off work, fuel, transportation and uncertainty about pricing can all influence whether a pet receives timely treatment.

The challenge reflects a broader national trend. A PetSmart Charities-Gallup study found that 52% of U.S. pet owners have skipped or declined needed veterinary care, with 71% citing cost as a factor. Vetsource reported that veterinary patient visits declined 3.1% in 2025, while wellness visits dropped 3.8%, showing continued strain on pet owners and veterinary practices.

For Dr. Kelly’s, the Flagstaff location is part of a model built around outpatient surgeries and preventive services that can be scheduled efficiently and priced clearly. Since its founding in 2016, the company has completed more than 250,000 surgeries and has served pet owners, rescue organizations

and families across Arizona.

“People in Northern Arizona have been asking us to come closer,” Patriquin said. “We have seen pet owners travel hours because they could not afford the same procedure elsewhere. Opening in Flagstaff means more families can get care without leaving the region.”

The clinic offers spay and neuter surgeries, dental cleanings and extractions, mass removals, vaccinations, microchipping and select outpatient surgical procedures. Clients can book appointments online, review pricing and read pre-surgical instructions before arriving.

That clarity is central to the company’s approach. Pet owners can review services and pricing before making an appointment, rather than waiting for an estimate after a consultation.

Dr. Kelly Patriquin, co-founder and lead veterinarian, said the clinic is designed for families who know their pet needs care but are worried about what it will cost.

“We are here for families who need a straightforward path to common surgeries and preventive services,” she said. “Clear pricing matters. When people understand the cost before they walk in, they can make decisions sooner and with less fear.”

// MAYOR’S ADDRESS // BY BECKY DAGGETT

For rescue organizations, predictable access to procedures such as spay and neuter surgeries, dental care and mass removals can help with planning and placement. For individual pet owners, timely care can keep manageable conditions from becoming more serious.

“When care is confusing or unaffordable, people wait,” said Dr. Patriquin. “The longer they wait, the worse the problem can become. We want to make it easier for pet owners to say yes to the care their animals need.”

Taking a Closer Look at Your City

This month, I’m sharing information about how to take a closer look at some of the City of Flagstaff’s work and stay informed. I’m providing links at the end and I encourage you to take a deeper dive.

Recently, I went on a ride-along with Flagstaff Police Officer Diaz. This was my second ride-along with the Flagstaff Police Department (FPD) since being elected. I enjoy getting an up-close look at the work of the city’s staff and learning more about our community. Our first task was to escort the Jim Thomson School of Piping and Drumming on a short march from Wheeler Park to Leroux Street.

We spent the next four hours back on his regular shift and some time at Flagstaff Shelter Service’s emergency shelter where staff gave me a tour. Officer Díaz is obviously well-known and respected by the shelter’s staff and clients as many warmly greeted him and gave him their life updates. I can see why he’s well-liked – he’s such a caring and professional member of FPD.

Several weeks ago, I accompanied city trash and recycling supervisors on two routes: commercial trash and

residential recycling pick up. This was a full day, 5 a.m. to 3 p.m., and included trips to the recycling drop off facility (MRF) and the landfill.

I enjoyed our conversations about challenges of the work and ways the city’s Public Works Division is tackling them. I saw quite a bit of contaminated recycling, indicating that the city needs to redouble our efforts to inform the public about what is recyclable. Many thanks to supervisors Terry McCormick and Donnie Jones for giving me a glimpse into this important work.

By the time you’re reading this, I will have spent time in a Flagstaff Fire Department (FFD) station – also my second time since being elected – and possibly riding along on a call. Regardless, I enjoy talking to fire personnel about their work, their challenges and generally getting to know them better.

Water Services is offering a Citizens’ Water Academy from 5:30 to 7:30 p.m., Tuesdays, Sept. 1 to Oct. 27. Participants will tour water infrastructure and learn from the city’s water professions. I’ve taken multiple tours of the water treatment plant and the Wildcat Hill Water Reclama-

tion Plant, and I learn something new each time. This academy will also help residents understand Flagstaff’s water future and conservation. I wish I could attend this, but alas, my Tuesday evenings are for City Council meetings.

After getting to know staff throughout the city and having an up-close look at their work, I can confidently say that Flagstaff is lucky to have the dedicated, hard-working professionals who possess advanced knowledge of the areas in which they work. I encourage you to dig in and find out more.

I’m always available to Flagstaff residents at becky.daggett@flagstaffaz.gov.

A great overall site for updates on projects and opportunities to give your feedback is at https://connect. flagstaffaz.gov/

For the latest information on changes to residential trash or recycling schedules, sign up for the public works newsletter: flagstaff. az.gov/923/Trash-and-Recycling.

For more information about the water academy and the work of the water services division, visit flagstaff. az.gov/FormCenter/Water-Ser-

vices-14/Water-Services-Email-Outreach-144.

To report a concern about any city service, use the form at flagstaff. az.gov/RequestTracker.aspx.

PUBLIC SAFETY

To request a ride along with the FPD, call Deputy Chief Collin Seay at 928-679-4083 or stop in at the Law Enforcement Administrative Facility front desk area at 911 E. Sawmill Rd.

To request a ride along with the FFD, visit flagstaff.az.gov/2962/RideAlongs or call Noelle in the fire administration office at 928-213-2500.

Important: Flagstaff voters are being asked to vote on two public safety measures, Propositions 404 and 405 in the November general election. One is a small sales tax and the other is a bond – the following list is not all inclusive – the sales tax will allow the city to hire additional fire personnel (all-risk, wildland, EMT-certified firefighters); additional police personnel (sworn officers, dispatchers, police aides, evidence technicians); emergency management personnel; aircraft rescue personnel; plus

At a time when veterinary costs are causing some pet owners to postpone care, the Flagstaff clinic offers a more predictable path for families trying to act before a manageable problem becomes a crisis. FBN

For more information, visit drkellysvet. com/flagstaff-clinic.

safety equipment and supplies. The bond will allow the city to purchase high-dollar wildland fire equipment, emergency medical equipment, build the wildland fire training facility and a new fire station; upgrade dispatch technology and emergency vehicle fleet. You’ll have many opportunities to get more information, but here are some helpful resources.

To learn about the Citizens’ Public Safety Committee’s work, this is the group that met multiple times a month for six months to analyze the city’s public safety needs, funding mechanisms and city budget, and to get details on what Propositions 404 and 405 will help to fund, visit connect.flagstaffaz.gov/safety-committee.

To hear directly from leaders in fire, police, emergency management and airport rescue, join me at my next Coffee with the Mayor, 8 to 9:30 a.m., Thurs., Sept. 24, at Mayan Winds Coffee, 2144 N. Fourth St. FBN

Hearing Aid Patients Urged to Try the Lyric for Free

By Jeff Lane, Au.D.

The Lyric is a hearing aid that is housed inside the ear canal for extended periods of time. No need to change a battery or put the hearing aid in a recharging device at night. All you need to do is go to your audiologist and ask to try a pair of them for free!

DISCREET AMPLIFICATION

The most amazing benefit of wearing the Lyric is that you are a “normal” person. You do not have to be careful with your hearing aids around the house so the dog or cat does not eat them when you take them off. You can remove your glasses without catching the hearing aid and have it fly across the room. You can remove your mask without worrying that your hearing aids will be lost. You can put on your motorcycle helmet or bicycle helmet without fear of losing the hearing aid. You can even swim, so long as your head is not submerged. You must wear ear plugs to protect the Lyric from excessive water while lap swimming or kayaking and bathing.

No one will politely remind you to put your hearing aids in every morning while you are simply trying

to enjoy your coffee and newspaper. People enjoy the fact that they wake up hearing normally and are able to hear noises around the house at night similar to the other family members.

LYRIC

SOUND IS CLEAR

The sound of speech is clear and distinct. You are able to understand your friends and family under most circumstances. Extremely loud environments will present a challenge but my patients report that 95% of the time they are very happy with the sound quality.

THE LYRIC DIFFERENCE

The sound of these aids is different than other in-the-ear hearing aids because of the location in the ear canal. The Lyric sits deeper in the canal than any other hearing aid. The depth is one of the biggest secrets to the successful sound transmission. The canal wall has different composition as it extends to the eardrum.

The Lyric sits ¼ of an inch from the eardrum in the boney portion of the canal. The composition of bone rather than cartilage and fat reduces the “echo” that many people hear with traditional hearing aids. The Lyric takes advantage of the outer ear, or pinna, in its ability to focus on

the sound that the listener is facing. Lastly, the power needs are much less because it is so close to the eardrum thus less distortion of sound.

THE LYRIC SOUND IS ADJUSTABLE

The Lyric comes with a wand that is designed to change the volume or even mute the sound completely. It has a sleep mode if you prefer to hear at your pre-hearing aid level. There are many options, allowing the sound to be modified by the person wearing Lyric.

LYRIC FOR TINNITUS

Tinnitus is a noise that is heard by a person that is not generated by an external source. It can be a whistle, buzz, chirp or hissing sound. The Lyric is a great way to either reduce tinnitus or completely eliminate the sound. Studies even show that Lyric can offer relief faster than a traditional hearing aid. Many patients will be astounded that the minute the Lyric is placed into the canal the noise they hear is gone! Anyone who wants to see if they get benefit is welcome to try out a Lyric for free!

REMOVING THE LYRIC

The person using a Lyric is able to

remove it at any time. A tool is provided that is placed in the ear canal and attaches to a loop on the outer edge of the device. However, the Lyric must be reinserted by the audiologist. I have had people attempt to replace their device, but by not using the specialized tool, the ear canal was scratched. The fit is comfortable only if it is placed in the canal at the proper depth and at the proper angle.

REPLACING THE LYRIC

The Lyric battery will last for more than two months. Sometimes, they last up to three months but it is safe to say that the Lyric is

replaced every two months. The audiologist will remove the Lyric, clean the ear canal and place a new Lyric. Even if you wear traditional hearing aids, you should try out this new technology on a free trial. FBN

Trinity Hearing Center is located at 1330 N. Rim Dr., Suite B in Flagstaff. For more information, visit the website at TrinityHearing. net. Jeff Lane is a doctor of audiology with a passion for improving the lives of others. Dr. Lane may be reached at 928-522-0500 or at audio@ trinityhearing.net.

MUSIC FOR EVERY STYLE

Food Sensitivities May Cause, Exacerbate Leaky Gut in Perimenopause

By Christina Kovalik NMD, Lac

For many people, symptoms from digestive issues may all be stemming from foods consumed on a regular basis. Those symptoms include gas, bloating, constipation, diarrhea or loose stools, skin rashes that won’t go away or come and go, mood issues including anxiety, fatigue, depression, mind fog and weight gain, joint pains and hormone imbalances.

Food sensitivities often won’t cause anaphylactic shock or an emergency situation. Those types of reactions are true allergic reactions that may require emergency room treatment, Benadryl or use of an Epipen to reduce the effects on the inflammatory response. True food sensitivities can build up over time and may or may not present with one pressing symptom but a cascade of them.

Often food sensitivities and gastrointestinal tract (GI) symptoms can worsen in women transitioning from perimenopause to menopause. This is because of the low estrogen effect on cells in the GI that change the gut microbiome (good bacteria of the gut). This hormone shift can often cause dysbiosis “leaky gut” (worsening of constipation, diarrhea, colitis or irritable bowel). Estrogen protects the GI barrier and promotes good bacteria balance, but as we age, the estrogen levels decline often causing an increase in GI symptoms, inflammation and allergies/ sensitivities. The low estrogen also affects the flora of the vaginal vault increasing urinary tract infections, yeast overgrowth or vaginal dryness as we age.

What happens when you have a leaky gut? When you eat a food that you are sensitive to, over time those allergens cause inflammatory changes in the gastrointestinal lining, resulting in a leaky gut. This “leaky gut” allows inflammatory particles to pass through the gastrointestinal mucosal barrier into the lymphatic and circulatory systems, where they may contribute to problems affecting the skin, nose, lungs, brain, digestive tract, liver, cardiovascular system, metabolism and hormone production. A leaky gut can happen at any age, but more likely in perimenopause and menopausal women.

Symptoms may range from mild to severe and may also come and go. This can make it difficult to pinpoint what is exactly causing your symptoms. It can affect kids and adults of any age. Here are some things you can try:

ƒ Keep a diet diary for three to seven days. Write down everything that you are eating and drinking and how you feel after consuming them to see if you can discover the offending food.

ƒ Follow an anti-inflammatory diet for two to four weeks. Avoiding the most common allergenic foods – wheat, gluten, soy, corn, tomatoes, eggs, peanuts, processed meats and dairy. Then

slowly introduce one food at a time (eat it two or three times in one day, then wait two days before introducing another food) to see if you have a reaction such as fatigue, diarrhea, rash, bloating, headache, stuffy nose, etc. If there is a reaction, it is best to avoid that food for two to three months while healing the gut lining.

ƒ Be tested for food allergies. There are some very specific food sensitivity blood serum tests for mild, moderate or severe food sensitivities. They test IgE and IgA immune markers for reactions to particular food, herbs, spices, molds, artificial colorings or preservatives. Costs range depending on which food panels are needed. Not all food allergy serum testing is alike, so make sure to use a reputable lab. Once you have the information, following the rotation and elimination diet will often resolve your symptoms. It is key to also heal the gut lining and support the liver to make it worth the effort of eliminating the foods and preventing a reoccurrence. The leaky gut can always come back if you skip healing the lining.

ƒ Exercise regularly for 20 -30 minutes. For three to five times per week, exercise for about half an hour to eliminate toxins. Sweating is a great way to get rid of toxins that are in your food, water and environment. Regular sauna use with infrared, dry or moist saunas can help open your emunctories (the organs that aid in the elimination of toxins – the skin, lungs, kidneys and liver).

ƒ Stay hydrated and get enough sleep. Target drinking at least half your body weight in ounces of water daily to support the kidneys and body systems that help eliminate toxins. Getting good quality sleep is your body’s best way to rejuvenate itself. Target seven to eight hours if you are an aging adult. Teenagers require eight to 10 hours daily.

ƒ Schedule blood tests with a hormone specialist. Food sensitivities may place additional stress on the liver, potentially contributing to a slower metabolism and hormonal imbalances.

If you are still suffering, know that you are not alone. There are many things you can do by addressing the root cause of the GI imbalance. It is key to balance hormones, eliminate the toxins, optimize the GI flora and support the kidneys and liver in order to heal the gut and optimize hormones. FBN

Dr. Christina Kovalik NMD, LAc, The Vitality Doctor, is a naturopathic physician and acupuncturist specializing in hormone optimization, optimal health and vitality. She is a new Flagstaff resident, practicing since 2004, and opened her second location in Doney Park in 2020. For more information, visit thevitalitydoctor.com or call 928-863-6086.

Why Expedition Travel is Having a Major Moment and Why the Right Advisor Matters

By Daniela Harrison

For travelers who are curious, adventurous and ready for something beyond the ordinary, expedition and active adventure travel offer some of the most rewarding experiences in the world. These are the journeys that take you farther, deeper and often into places most travelers only dream about. Whether it is polar exploration, wildlife encounters, river journeys or active small group adventures by land and sea, expedition travel continues to evolve in exciting ways — and there has never been a better time to explore what is next.

As a travel advisor, I have always believed the best trips are the ones that match the right traveler with the right experience. That matters even more in the expedition space, where the details, the timing, the ship, the route and the onboard style can completely shape the journey. This is why working with a knowledgeable travel advisor is so valuable. We help travelers sort through the options, understand the differences between products and make informed decisions that lead to better trips and fewer surprises.

One of the most exciting parts of this space is the constant innovation. New expedition itineraries continue to open doors to extraordinary destinations, from Lindblad’s voyages to the Azores, Japan and Europe’s rivers, to some of the world’s most iconic bucket list adventures. For travelers looking to go even farther, options like Ponant’s North Pole sailing or a circumnavigation of Antarctica offer the kind of once-in-a-lifetime journey that stays with you forever. And expedition travel is no longer limited to far-flung polar regions. Today’s adventurous travelers are finding incredible experiences in places that combine active exploration with deep cultural connection. Backroads bike tours in Cyprus and along the Kentucky Bourbon Trail offer a completely different way to experience a destination, while African safari itineraries and gorilla trekking adventures continue to draw travelers who want meaningful encounters with wildlife in its natural environment. Sea Cloud Cruises offers something equally unforgettable: the opportunity to climb the masts, a rare and memorable experience that brings sailing to life in

a very personal way. Other unforgettable experiences include seeing polar bears in Churchill, Canada, discovering wildlife in Australia or venturing into the Amazon for a journey that feels both adventurous and deeply immersive.

That is the beauty of this segment of travel. It is active, it is inspiring and it appeals to travelers who want more than just a vacation. They want discovery. They want perspective. They want to come home with stories that feel unique to them.

That is also why the right travel advisor matters so much. Expedition and active adventure travel often require more research and more thoughtful planning than a traditional trip. There are many differences between operators, itineraries, ship sizes, activity levels and destinations. A travel advisor helps make sense of it all and can guide clients toward the best fit for their goals, comfort level and travel style. Just as importantly, we often know which experiences offer the best value and which itineraries are most likely to deliver the kind of journey the traveler is truly looking for.

If this sounds like the kind of travel

that captures your imagination, I invite you to join us for the 10th Annual Northern Arizona Travel Expo on Aug. 19 at the DoubleTree by Hilton in Flagstaff. As our 10th anniversary Expo, this special event promises to be packed with surprises and fantastic raffle prizes for all attendees. Guests can look forward to live presentations, a cash bar, floating appetizers and the chance to connect directly with renowned cruise lines, hotel chains and tour operators from around the world — all under one roof.

Hosted by Avenues of the World Travel, your locally owned and operated agency with more than 33 years of service in Flagstaff, this event is the perfect opportunity to discover fresh travel inspiration and get insider tips from seasoned experts like ourselves. It is a chance to ask questions, explore new destinations for 2027 and beyond, and meet the people who are shaping the future of travel.

There is something energizing about being in a room filled with travel possibilities. For some, it may be the beginning of a dream safari. For others, it may be a river

voyage, a polar expedition or an active adventure that combines culture, movement and discovery. Whatever your travel style, the Expo offers a rare opportunity to explore it all in one place.

Travel should do more than take you somewhere new. It should challenge you, inspire you and change the way you see the world. Expedition and active adventure travel do exactly that. And with the right guidance, these trips can become not just possible, but perfectly planned.

So, if you are ready to be inspired, I encourage you to register for your complimentary tickets and join us on Aug. 19. The journey ahead may be closer than you think. FBN

Daniela Harrison is a travel advisor and director of marketing at Avenues of the World Travel, 2100 E. Cedar Ave., Flagstaff, AZ 86004. She can be reached at 928556-0853 x201. Visit Avenues of the World Travel at www.avenuesoftheworld.com.

FBN Celebrates 40 Over 40

In a region defined by innovation, discovery, a deep respect for place and an unwavering commitment to people and the environment, Flagstaff Business News celebrates Northern Arizona businesses that possess something increasingly rare: staying power. The 40 Over 40 series honors locally rooted enterprises that have operated for more than four decades, navigating economic cycles, shifting markets and generational change while continuing to serve their communities with consistency and care, and contributing to the quality of life that defines Northern Arizona. From businesses that foster connection to those that build the spaces where locals and visitors live, work and play, this yearlong series explores the values, resilience and leadership that fuel long-term success across the region.

Where Memories Begin

Arizona Nordic Village hosts fairy tale weddings and outdoor adventures, personalized in the pines

As sunlight filters through towering ponderosas, a bride adorned in lace, satin and wildflowers walks toward her groom along a forest path. Beloved family members and friends return her smile while breathing in the cool mountain air, absorbing the life-changing significance of the moment. Meanwhile, a chorus of songbirds and rustling aspen leaves accompanies the wedding processional. Romantic scenes like this are playing out with increasing frequency in the forest at Arizona Nordic Village.

For more than 40 years, the property west of Flagstaff has welcomed outdoor

enthusiasts to the beauty of Northern Arizona’s backcountry. Once known primarily for cross-country skiing, Arizona Nordic Village has evolved into a fourseason destination where weddings, business retreats, family gatherings and outdoor adventures unfold at the base of the San Francisco Peaks.

THE FOUNDING STORY

Arizona Nordic Village began in 1984 as Flagstaff Nordic Center, introducing generations to cross-country skiing.

Arizona Snowbowl acquired the operation in 1994 before Peak Endeavors assumed management in 2004.

In 2015, Babbitt Ranches purchased Peak Endeavors, preserving the property’s recreational legacy while expanding its vision into a destination that celebrates the outdoors in every season.

TOP ACHIEVEMENTS

Arizona Nordic Village offers more than 30 miles of trails while welcoming hikers, cross-country skiers, mountain bikers

and campers with seasonal cabins and yurts. In recent years, weddings, business retreats, family reunions and special events have become an important part of the business.

CORE VALUES

At the heart of Arizona Nordic Village is a commitment to responsible recreation and environmental stewardship. Guided by an Outdoor Recreation Ethic Attitude inspired by The Constitution of Babbitt Ranches, the venue encourages visitors to enjoy wildlands with respect.

SHIFTS IMPACTING THE BUSINESS

Nudged by the pandemic, modern travelers have been increasingly seeking outdoor experiences. At the same time, bridal parties are embracing wedding venues that feel authentic, personal and bathed in natural beauty. Arizona Nordic Village has responded by creating opportunities for guests to celebrate, reconnect and explore, blending outdoor recreation with meaningful life events.

Growing Strong with Nature

Camp Colton inspires students to discover confidence through a connection with the outdoors

For more than 50 years, Camp Colton, on the San Francisco Peaks, has served tens of thousands of students, helping them develop confidence, resilience, environmental stewardship and stronger relationships through immersive outdoor learning.

THE FOUNDING STORY

Camp Colton traces its roots to Project LIFE (Life In the Flagstaff Environment), an outdoor environmental education program for 6th graders launched by Flagstaff Unified School District teachers Ed Piper and Bob Dawson and Principal Tony Gabaldon in 1971.

In 1976, philanthropists Dick and Jean Wilson donated their Hart Prairie camp to FUSD, creating the permanent home for

what is now Camp Colton.

TOP ACHIEVEMENTS

Friends of Camp Colton Executive Director Ari Wilder identifies transformative outdoor education to Northern Arizona youth, expanded access and the preservation of Camp Colton for future generations as top achievements. With no financial barriers to participation, the camp serves about 1,500 students annually. Meanwhile, Friends of Camp Colton and FUSD are building a new lodge and improving infrastructure.

CORE VALUES

Camp Colton is guided by connection, stewardship, growth, access and community. “We believe every child deserves the opportunity to connect with nature, forge positive relationships with their peers and teachers, grow in confidence and resilience, care for their environment and experience a sense of belonging through meaningful outdoor experiences,” said Wilder.

SHIFTS IMPACTING THE ORGANIZATION

Evolving from a small outdoor education initiative for 6th graders, Camp Colton now provides a continuum of immersive environmental learning for elementary, middle and high school students.

“With the formation of non-profit partner Friends of Camp Colton in 2001, Camp Colton entered a new era of philanthropic support, program innovation and long-term sustainability,” she said.

GREATEST CHALLENGES

Ensuring that facilities, resources and programs continue to meet the needs of an increasing number of students is the greatest opportunity. “Maintaining a beloved, decades-old outdoor education center while expanding access and preserving the quality of the Camp experience requires ongoing investment and community support.”

LOOKING AHEAD

“Camp Colton’s mission will become

GREATEST CHALLENGES

Operating within the Coconino National Forest requires balancing guest experiences with stewardship of the landscape. Weather, forest conditions and investments in facilities all require thoughtful planning while preserving the property’s rustic character.

LOOKING AHEAD

Arizona Nordic Village continues investing in lodging, guest amenities and event facilities as it strengthens its position as one of Northern Arizona’s

most distinctive gathering places. THE REASON FOR LONG-TERM SUCCESS

“Whether guests arrive with skis, hiking boots, mountain bikes or wedding bouquets, they all leave with memories,” said General Manager Sydney Nieminen. FBN

Arizona Nordic Village 16848 U.S. Highway 180 Flagstaff, AZ 86001 928-326-3121

ArizonaNordicVillage.com

more important than ever,” said Wilder. “As young people spend increasing amounts of time connected to technology, opportunities to unplug, explore nature, build relationships and develop confidence through hands-on experiences will be essential.”

THE REASON FOR LONG-TERM SUCCESS

Camp Colton’s success is rooted in people: dedicated staff, teachers and school leaders, supportive families, generations of campers and generous volunteers, donors, businesses and foundations.

“The longevity of Camp Colton is a testament to the enduring value our community places on meaningful experiences in nature for local youth,” said Wilder. “As one teacher shared years ago, ‘Camp Colton shows our kids that our community cares about them.’” FBN

Friends of Camp Colton P.O. Box 393 Flagstaff, AZ 86002

928-864-8129 www.friendsofcampcolton.org

A Century of Welcoming the World to Flagstaff

The Flagstaff Visitor Center connects travelers with the region’s history, attractions and outdoor adventures

Greeting about 100,000 visitors annually, the Flagstaff Visitor Center in the historic Flagstaff train station serves as a major hub for travelers exploring the Grand Canyon, Route 66, local attractions and historic downtown.

THE FOUNDING STORY

The Visitor Center was founded by the Flagstaff Board of Trade in 1891, which became the Greater Flagstaff Chamber of Commerce in 1919. The original mission was to promote commercial opportunities in the Flagstaff area.

The Flagstaff Tourism Commission later

expanded the mission and determined the operation would be more cohesive under the Flagstaff Convention and Visitors Bureau, now known as Discover Flagstaff. In 2003, staff members became City of Flagstaff employees.

TOP ACHIEVEMENTS

Johnson cites the Visitor Center’s major achievements as promoting Flagstaff businesses and attractions, educating guests about responsible visitation and maintaining the historic train station.

“We help visitors get the most out of their stay, while encouraging them to stay longer, experience more and plan another trip back. Our team also shares information about fire restrictions, where to play in the snow and ‘Leave No Trace’ principles while enjoying the outdoors.”

She says Flagstaff is fortunate to have a “beautiful historic train station” in the center of town. “Maintaining a 100-yearold building comes with challenges, but

we are proud to be the steward of this historic centerpiece.”

CORE VALUES

Flagstaff Visitor Center is guided by a mission to promote Flagstaff as a year-round destination while delivering professional visitor services that benefit the community economically, environmentally and socially.

SHIFTS IMPACTING THE ORGANIZATION

A major shift was opening a second location, Visitor Center Express at Flagstaff Pulliam Airport, last summer. “We have a gift shop with souvenirs and travel essentials for airport customers, and we help them start planning their visit as soon as they arrive. We even have beer and wine for customers to enjoy prior to their flight.”

GREATEST CHALLENGES

Like other local tourism-based entities, Flagstaff Visitor Center faces challenges

Outfitting a Community for Recreation

Peace Outfitters is grateful to serve Flagstaff for more than half a century

After 53 years, Peace Outfitters, formerly Peace Surplus, is closing its doors this fall.

THE FOUNDING STORY

Albert and Lola Chatinsky opened Peace Surplus, an electronic and military surplus store, in Tucson in 1973. In spring 1976, Al and son, Steve, were searching for a four-season town to start a new outdoor recreational business. They found their location on historic Route 66, across from the train station. In November 2021, the business was purchased by Erin and Kazi Ahmed.

“The original mission was to provide

quality surplus goods at affordable prices while serving the needs of the local community,” said General Manager Kim Saegert. “Over the years, that mission evolved, but the commitment to serving customers with quality products and exceptional service has remained the same.”

TOP ACHIEVEMENTS

Saegert cites the business’s greatest accomplishments as operating stores in four locations; transitioning ownership of the Flagstaff store to Steve Chatinsky in 1992; and evolving from a traditional surplus store into a popular outdoor outfitter.

CORE VALUES

“Our core values have always centered on providing quality products, exceptional customer service and giving back to the communities we serve,” she said.

“Throughout the years, we have proudly supported numerous local organizations through donations, fundraisers and community partnerships, believing that being a good neighbor is just as important as being a good retailer.”

SHIFTS IMPACTING THE BUSINESS

The business began with a broad selection of surplus merchandise before focusing primarily on military surplus. As customer needs evolved and surplus products became more difficult to source, the focus shifted toward outdoor apparel and equipment.

GREATEST CHALLENGES

“One of the greatest challenges has been staying relevant in an ever-changing retail environment,” said Saegert. “Consumer needs, product availability and the retail landscape have changed dramatically over the decades. Our

affecting visitation including wildfires and smoke, declining international travel and rising travel costs.

LOOKING AHEAD

The Visitor Center plans to continue introducing visitors to tourism opportunities within Flagstaff and the surrounding region while educating them about responsible recreation.

“We strive to provide superior customer service to aid in their decision to extend their stay and encourage return visits.”

THE REASON FOR LONG-TERM SUCCESS

“Great people!” said Johnson. “From the Visitor Center team to the passionate people running Flagstaff’s businesses and attractions, the friendly faces and highquality customer service are what keep bringing people back.” FBN Flagstaff Visitor Center 1 E. Route 66 Flagstaff, AZ 86001 928-213-2951 www.flagstaffarizona.org

philosophy has always been to embrace change, continually adapting our business to better serve the community.”

LOOKING AHEAD

“While there won’t be another 40-year chapter for the business itself, we are incredibly grateful for the generations of customers, employees and community members who have been part of our story. It has been an honor to serve Northern Arizona for more than five decades.”

THE REASON FOR LONG-TERM SUCCESS

“Our longevity comes down to one simple principle: the willingness to

adapt,” said Saegert. “As the surplus industry changed and products became increasingly difficult to obtain, we embraced new opportunities. We successfully transitioned into the outdoor industry, later added a ski shop and introduced a camping rental program. By evolving with the needs of the community, we remained relevant and built lasting relationships with generations of outdoor enthusiasts.” FBN

Peace Outfitters 14 W. Route 66 Flagstaff, AZ  86001 928-779-4521

Paintless Dent Repair Offers Fast, Affordable Alternative to Body Shops

By Tanner Edson

PDR, also known as Paintless Dent Repair, is a specialized method of removing dents from vehicles. PDR utilizes specially designed tools to access the damage from behind the panel to slowly and meticulously massage the metal back to its original shape.

Areas that are not accessible from the back side, such as vehicle rails and parts of the quarter panel, are repaired using hot glue that is specifically designed to adhere to the metal without harming the existing paint. Paintless dent repair technicians use devices called reflection boards or light boards that allow them to see

the smallest details in the dent that show exactly where they are pushing from the inside or glue pulling from the outside in order to perform a perfect or near perfect result. Knock down tools are also used to carefully flatten high spots around the damage without leaving marks in the paint or clearcoat.

By using a combination of these specially designed tools that have been developed and tested over many years, paintless dent repair technicians can perform repairs that in the past only automotive body shops could fix. While not all damage can be corrected using paintless dent repair, the benefits of utilizing PDR where possible are considerable.

By using a combination of these specially designed tools that have been developed and tested over many years, paintless dent repair technicians can perform repairs that in the past only automotive body shops could fix. //

Traditional body shop repairs are much more invasive when compared to PDR. Oftentimes a body shop will weld small studs into the damaged area in order to pull it to an acceptable level and then apply filler to the remaining low areas. If not properly applied or properly treated on the inside of the panel, this can lead to rust issues in the future and possible shrinking or cracking of the filler. New paint is also needed after the dent is repaired the traditional way which can oftentimes be a slightly different color than the factory paint and more prone to fading or peeling in the future.

Other benefits of PDR include cost, time and environmentally friendliness. The cost of paintless dent repair is usually significantly lower than body shop pricing and can also be completed much faster, usually within a few hours depending on the damage. By not needing to go through insurance, PDR does not show up on Carfax reports and is beneficial in helping retain your vehicle’s resale value.

than traditional repair, some damage can still surpass the average deductible and going through insurance might be necessary. Insurance companies are getting more familiar with the growing use of paintless dent repair and will often consider using a PDR technician when there is no paint damage. This is a common practice with hail damage repairs, seeing as how traditional body work would be much too expensive when fixing the entire vehicle and would often total out the vehicle.

Besides the time and money saved with this method of repair, it is also considerably more environmentally conscious by not needing to sand, fill and paint the vehicle, reducing the amount of chemicals and waste tremendously.

best repair possible.

A basic rule of thumb when trying to utilize PDR is to see if the paint is cracked or damaged. Oftentimes when something hits a vehicle, small transfer marks will be apparent but can sometimes be buffed or polished away. If the paint is truly cracked or damaged, while the dent may still be repairable, the paint is susceptible to larger chipping or rust in the future and repainting might be the best option. Other than damage to the paint, specific areas of the vehicle may also be a factor in whether a technician is able to repair the damage or not based on the amount of access for the repair and the extent of the damage.

FBN

Push Right PDR is a mobile service and will come to you whether it be at work, home, or other and repair your vehicle at your convenience. Tanner Edson is a certified PDR technician, Flagstaff local, and has been in the auto industry for over 13 years. Contact Tanner at 928-202-7443 or visit www. PushRightPDR.com for more information. //

While it is often less expensive

How do you know if your vehicle’s damage is right for PDR? The only way to know whether PDR is an option for your specific damage is to contact a paintless dent repair technician in your area. They can guide you through the process to make sure you’re getting the

On-Site Behavioral Health Program Improves Safety, Reduces Emergency Calls, Connects Unhoused Residents to Care

By Ross Schaefer and Devon Forrest

Anew partnership between Flagstaff Shelter Services, The Guidance Center and Northern Arizona University is transforming how behavioral health needs are addressed for people experiencing homelessness, improving safety at the shelter while reducing emergency room visits, police responses and crisis calls across the community.

The innovative program embeds licensed behavioral health professionals from The Guidance Center directly at Flagstaff Shelter Services during the shelter’s busiest hours, seven days a week. As guests are settling in for the night, The Guidance Center’s staff members are identifying individuals with the highest need for intervention and support.

This program creates immediate access to mental health care right where people already are as staff build relationships, identify substance-use concerns and intervene during psychiatric crises. The partnership also helps people transition into The Guidance Center’s crisis stabilization unit or outpatient and preventive mental health services, without relying on emergency rooms or law enforcement as the default response.

FROM CRISIS RESPONSE TO PREVENTIVE CARE

Before the program launched, shelter staff often had limited options when behavioral health crises arose. While highly trained, shelter staff members are not mental health professionals and situations frequently required calling 911, drawing police, fire services and emergency medical responders into incidents that could be addressed more effectively on site.

NEW MODEL CHANGES CRISIS-CYCLING DYNAMIC

When someone is struggling, The Guidance Center staff recognize it because they are at the shelter consistently and know the residents. That continuity makes all the difference. It keeps people out of the emergency room and creates a bridge to healing instead of crisis cycling. The program’s goals include reducing police department calls, overdose deaths, emergency room transports and 911 responses to nonviolent incidents such as verbal disputes. Thus, access to meaningful mental health services is reducing expenses that are often covered by the taxpayer.

A COLLABORATIVE, COST-SAVING APPROACH

The partnership integrates Guidance Center clinicians into daily shelter operations, working side by side with shelter staff rather than operating in isolation. Therefore, The Guidance Center isn’t just co-locating services. It is sharing staff members, sharing responsibility and building trust. Shelter workers and the clients know the clinicians. When something escalates, the Shelter team has skilled professionals to lean on immediately. The presence of behavioral health professionals has significantly increased the shelter’s safety while maintaining accessibility for highly vulnerable people. If every crisis at the shelter results in a 911 call, that means a fire truck, police officers and emergency responders are deployed. That model is costly and often not the best outcome for the individual. This program responds to the whole person and gets them the right care, at the right time.

REAL RESULTS, REAL PEOPLE

Since the partnership kickoff, teams have assisted in dozens of transfers for individuals into long-needed care, made possible by relationships with shelter guests built by the cross-disciplinary

teams. Each team brings different experiences and different perspectives, which have enhanced their collective ability to positively impact the lives of Flagstaff’s unhoused neighbors.

The teams intervene, get individuals connected with medical care and other needed services, and ensure needs beyond emergency shelter are addressed.

RESEARCH-BACKED AND COMMUNITY-FOCUSED

The program includes a formal evaluation component funded by the Wurgler Endowed Chair of Criminal Justice and Behavioral Health at Northern Arizona University. That position is held by Juliette Roddy, Ph.D., a professor within the Criminology and Criminal Justice Department in the College of Social and Behavioral Sciences.

“Programs like this illustrate that evidence-based behavioral health interventions can improve public safety and community well-being while reducing reliance on costly emergency responses,” said Roddy. “Through the evaluation, we hope to generate data that can inform policy decisions and help other communities replicate effective, humane approaches to crisis response.”

NAU is collecting data during the

Bluegrass FEstival

The Infamous Stringdusters (2 SETS)

Blue Highway • Kitchen Dwellers

Mountain Grass Unit • Bronwyn

Tony Trischka's Earl Jam featuring Michael Daves

Woody Platt & the Bluegrass Gentlemen

Wood Box Heroes • East Nash Grass

The Sentimental Gentlemen • Mason Via Dom Flemons & the Traveling Wildfires

Red Camel Collective • John Reischman & the Jaybirds

Lonesome Ace Stringband

• Chris Brashear & Peter McLaughlin

Nolan McKelvey Band

• Forest Thurman & Breakline

program’s first year to measure outcomes, cost savings and system impacts. Early results have already been described as highly successful, with other communities looking to Flagstaff as a model.

LOOKING AHEAD

Colleagues across the country are paying attention. Other communities are already trying to replicate this after hearing what’s happening here.

While the program is currently funded through its first year, ongoing support will be essential. Beginning in late fall, approximately $250,000 annually will be needed to sustain staffing – a cost that leaders say is offset by substantial savings in emergency response, hospital care and law enforcement resources. Flagstaff Shelter Services serves up to 450 people each day. This is what a healthy community looks like – people getting the help they need, systems working together and everyone being safer because of it. FBN

Ross Schaefer is the executive director of Flagstaff Shelter Services. Devon Forrest is the CEO of The Guidance Center. The Guidance Center. 2187 N. Vickey Street, Flagstaff, AZ 86004 928-527-1899, 888-681-1899

Why Independent Orthopaedic Care Still Matters

Dr. Darius M. Moezzi

For more than 50 years, Flagstaff Bone & Joint has been providing orthopaedic care to Northern Arizona. What began with two founding partners, Bert McKinnon, M.D., and Frank Maher, M.D., has grown into a comprehensive orthopaedic campus with more than 25 providers, an outpatient orthopaedic surgery center, same-day and walk-in appointments, digital X-ray, diagnostic ultrasound, ultrasound-guided injections, durable medical equipment (DME), custom casting and

splinting, occupational and physical therapy, and soon, a state-of-the-art MRI service line.

Today, Flagstaff Bone & Joint remains the only locally owned, independent orthopaedic practice serving our region. That distinction is becoming increasingly rare, and it matters more than many patients realize.

The healthcare landscape has changed dramatically over the past decade. Rising operational costs, declining insurance reimbursements and increasing administrative burdens have made independent

Today, only about half of orthopaedic surgeons remain in private practice, while most new physicians entering the workforce choose employment with large healthcare systems or private equity-backed organizations.

medical practice increasingly difficult to maintain. Today, only about half of orthopaedic surgeons remain in private practice, while most new physicians entering the workforce choose employment with large healthcare systems or private equity-backed organizations.

These models often provide physicians with financial stability and relieve them of the responsibilities of managing a private practice. Healthcare systems can offer competitive salaries through higher reimbursement rates, while private equity firms can provide capital for expansion, recruitment and operational efficiencies.

However, both models often come with an important tradeoff: less physician autonomy and decreased patient focus. When clinical decisions become increasingly influenced by corporate policies, financial targets or system-wide mandates, physicians have less flexibility to tailor care to each individual patient. Independent physicians retain the ability to make decisions based solely on what is best for their patients, allowing care to remain personalized, timely and focused on achieving the best possible outcomes.

Research supports the concern

that consolidation has increased healthcare costs. A study published in the Journal of the American Medical Association (JAMA) found that prices paid to health system physicians and hospitals were significantly higher than those paid to independent physicians and hospitals; ranging from 12% to 26% higher for physician services and approximately 31% higher for hospital services. Yet these higher costs have not consistently translated into better patient outcomes.

At Flagstaff Bone & Joint, we believe quality care should also be affordable and transparent. That is why we offer transparent pricing models for patients who do not have insurance as well as those with high-deductible health plans. By providing clear, upfront pricing and affordable payment options, we help patients make informed decisions about their care without unexpected financial surprises.

Remaining independent is not the easiest path. It requires continual investment in our practice, our technology and our people. But we believe that independence allows us to

own and lead the practice, we are accountable to the people we serve, not shareholders, investors or a distant corporate office. We can continue investing in services that improve access and convenience for our community while preserving the personalized care that has defined Flagstaff Bone & Joint for generations. Healthcare will continue to evolve and we recognize that change is inevitable. Yet our commitment remains the same today as it was more than five decades ago: providing exceptional orthopaedic care with integrity, compassion and clinical excellence. As long as we have the privilege of serving Northern Arizona, we will continue to champion physician-led, patient-centered care, because we believe our community deserves the choice of independent medicine.

Dr. Darius M. Moezzi is the senior partner and president of Flagstaff Bone & Joint. He is a Fellow of the American Academy of Orthopaedic Surgeons (AAOS), a member of the Arthroscopy Association of North America (AANA) and serves as a team physician for the U.S. Ski Team.

The Things We Don’t Think About Until They Stop Working

By Luke Goettl

There are a few things in a home that tend to go unnoticed when they’re doing their job well.

The lights come on. The water runs hot. The refrigerator hums quietly in the kitchen. And in the middle of an Arizona summer, the air conditioner keeps pushing cool air through the house without asking for much attention.

Until it doesn’t.

I’ve been around heating and cooling long enough to know that most homeowners don’t spend their evenings thinking about their AC system. I don’t blame them. Life is busy. Kids are going back to school, work schedules, grocery lists, family coming into town and a hundred other things that seem more urgent than the equipment sitting outside or tucked away in a closet.

But here’s what I’ve learned over the years: the things we don’t think about are often the things we depend

through long summer days, cold mountain mornings, dusty seasons, monsoon moisture and everything in between. It affects your comfort, your electric bill, your indoor air quality and in many ways, your peace of mind.

That’s why an AC system check matters.

It’s not just a quick glance at the system. It’s a chance to make sure the equipment is operating the way it should, to look for signs of wear, to catch small issues before they become expensive ones and to help the system run as efficiently as possible. A dirty coil, weak airflow, a worn electrical component, a clogged drain or a struggling motor may not seem like much at first. But small problems have a way of becoming big problems when a system is working hard in the heat.

A system check is also about protecting the life of the equipment. No homeowner wants to hear that their AC system failed earlier than it

And then there’s the part of home comfort that people think about even less: the air moving through the home.

Your ducts and dryer vent are easy to forget because you don’t see most of them. They’re hidden behind walls, in ceilings, in attics or tucked behind the dryer. But they play an important role in how your home breathes.

Over time, ductwork can collect dust, debris, allergens, pet dander and other particles. If your ducts are dirty, your HVAC system may be moving more than just conditioned air through your home. For families dealing with allergies, respiratory concerns, dust buildup or stale indoor air, that matters.

Clean ducts can help support better airflow and a cleaner indoor environment. They can also help your HVAC system work the way it was designed to work. When airflow is restricted or the system is fighting against buildup, it has to work harder. And when the system works harder, it can use more energy and experience more strain.

Most people notice a dryer vent problem when clothes start taking longer to dry. Maybe one cycle turns into two. Maybe the laundry room feels hotter than normal. Maybe there’s a slight burning smell. Those are warning signs worth taking seriously.

A clogged dryer vent can reduce efficiency, wear out the dryer faster and in some cases, create a fire risk. Lint buildup is not something to ignore. Having the dryer vent cleaned is a simple step that can improve dryer performance and help protect the home.

The truth is, home maintenance is rarely exciting. It doesn’t usually feel urgent until something breaks.

But the wise homeowner knows that small, steady care often prevents bigger problems later.

That’s really what this season is about.

Is the AC system clean, efficient and ready to finish the summer strong?

Are the ducts helping the home breathe cleaner, or are they circulating dust and buildup?

Is the dryer vent clear, or is the dryer working harder than it should?

These are simple questions, but they can make a meaningful difference.

At Goettl’s High Desert Mechanical, we believe comfort is about more than temperature. It’s about helping families feel safe, healthy and confident in their homes. It’s about taking care of the equipment that takes care of you. It’s about doing the little things now so they don’t become big things later.

Your HVAC system works hard for your home. Your air affects your health. And both are worth protecting. Don’t wait until something stops working to give it attention. Don’t settle. Get Goettl’s.

Dryer vents are another hidden part of the home that deserve atten-

As families settle back into school routines and the pace of life changes again, it’s a good time to look around the home and ask, “What needs attention before it becomes a problem?”

Get Holiday-Ready: Why August is a Great Time to Refresh Your Second-Home Kitchen

By Mark Rothlisberger

As summer begins to wind down, August is the perfect time for second homeowners in Northern Arizona to prepare their homes for the busy fall and holiday season. While it may seem early to think about Thanksgiving and holiday gatherings, planning your kitchen update now ensures everything is finished before family and friends arrive.

At Kitchen Tune-Up Flagstaff,

we specialize in kitchen transformations that deliver impressive results without the cost, inconvenience or lengthy timeline of a full remodel. Whether you’re looking to refresh your cabinets with our signature Cabinet Tune-Up, update them with new doors through cabinet refacing or add custom storage solutions, our team can help you create a kitchen that’s both beautiful and functional, all at a fraction of the cost of many other options.

For second homeowners, this time of year offers another important advantage – flexibility. Many of our clients schedule projects while they’re away, allowing us to complete the work before they return for cooler weather and the holidays. Imagine unlocking the door to your Flagstaff home this fall and being welcomed by a refreshed, updated kitchen that’s ready for entertaining.

Today’s kitchen upgrades go beyond appearance. Soft-close drawers,

pull-out shelves, modern hardware, pantry organizers and updated finishes make everyday cooking and hosting easier while adding lasting value to your home. These thoughtful improvements create a space that feels more inviting for family gatherings and overnight guests.

By starting your project in August, you’ll also avoid the busy fall remodeling season when schedules begin to fill quickly. Planning means less stress, more scheduling options and plenty of time to enjoy your upgraded kitchen before the holidays arrive.

For second homeowners, this time of year offers another important advantage – flexibility. Many of our clients schedule projects while they’re away, allowing us to complete the work before they return for cooler weather and the holidays. Imagine unlocking the door to your Flagstaff home this fall and being welcomed by a refreshed, updated kitchen that’s ready for entertaining.

Whether your Flagstaff home is your weekend escape, your future retirement home or your favorite place to gather with loved ones, your kitchen should be ready for every occasion.

Invest in a kitchen that you’ll enjoy for years to come. Contact us at Kitchen Tune-Up Flagstaff to schedule your complimentary in-home consultation and have your home holiday-ready well before the first guests arrive. FBN

Raised Online: How Social Media and Digital Communities are Reshaping Addiction and Recovery

By Roy DuPrez

Today’s parents are raising children in a world unlike anything previous generations experienced. A young person’s social circle is no longer limited to school, sports or their neighborhood. It now exists 24 hours a day through social media, online communities, gaming platforms and digital spaces.

While technology has created opportunities for connection, it has also introduced new challenges. Young adults are exposed to online trends that can normalize substance use, promote risky behaviors, encourage online gambling or create unrealistic expectations about life, success and happiness.

At Back2Basics, we often hear from parents who are overwhelmed trying to understand the influence that digital culture has on their children.

A member of our clinical team explains:

“Today’s challenges go beyond drugs and alcohol. We are also seeing the impact of social media influences, online engagement and digital communities that can reinforce unhealthy

coping behaviors and make it more difficult for young people to develop a strong sense of identity.”

- Kaitlyn Kemppainen, LMSW

One of the greatest misconceptions is that young people struggling with addiction are simply unmotivated or making bad choices. Many are navigating anxiety, loneliness, comparison and pressure to present a perfect image online.

As a Back2Basics alumnus shared:

“I got to a place where I decided to listen to others because continuing to do things my way was a disaster.”

Recovery often requires replacing online validation and unhealthy influences with genuine human connection. This is why community, accountability and healthy relationships remain foundational parts of the recovery process.

Parents play a critical role by staying curious rather than judgmental. Open conversations about online influences, social pressures and mental health can create trust and make it more likely that a young person will ask for help when they need it.

At Back2Basics, we believe the antidote to isolation – whether caused

by addiction, mental health struggles or excessive time spent online – is connection. Through community, outdoor experiences, mentorship and accountability, young adults can learn to engage with the world in a more authentic and meaningful way. The digital world will continue to

evolve, but the need for real relationships, purpose and human connection will always remain the foundation of long-term recovery. FBN

Roy DuPrez, M.Ed., is the CEO and founder of Back2Basics Outdoor Adventure Recovery in Flagstaff. He received his B.S. and M.Ed. from Northern Arizona University. Back2Basics helps men ages 18–35 recover from addiction through a unique combination of structured residential treatment and outdoor adventure therapy. For more information, visit www.back2basicsrecovery.com, call 928-814-2220, or email rduprez@b2badventures.com.

How Creativity Shapes Dr. Kael Nahikian’s Approach to Hand Surgery at Northern Arizona Orthopaedics

By Annebeth Ahrenholz

For

Dr. Kael Nahikian, hand and wrist surgeon at Northern Arizona Orthopaedics (NAO),

hand surgery represents the intersection of science, creativity and craftsmanship, a specialty where technical precision and problem-solving come together to restore something deeply personal: a person’s ability to use their hands.

His path to hand surgery began during residency when he discovered a field that combined many of the disciplines he enjoyed most, including orthopedics, vascular surgery, neurosurgery, microsurgery, reconstructive surgery and plastic surgery.

“Hand surgery was a wonderful way to combine all of the things I enjoyed about the different fields I was working in,” said Dr. Nahikian.

That same appreciation for combining different disciplines has shaped another important part of his life: art. Growing up in an artistic environment, Nahikian initially pursued pre-medical sciences in college but found himself looking for a creative outlet. That search led him to sculpture, which became a lifelong passion.

“I was doing a lot of math and science, but I felt like something was missing. When I found sculpture, it was a really wonderful fit.”

Today, his background in sculpture, wood-

working and medical illustration continues to influence the way he approaches surgery. For Nahikian, both art and medicine require visualization, precision and the ability to translate an idea into reality.

“There’s a creative component to surgery, especially when you’re developing solutions to problems you see in the clinic that are a little less common,” he said. “When you’re working on a sculpture, you have to translate what you’re doing with your hands into a result that matches what you’re planning mentally. That’s the case in the operating room as well.”

Whether reconstructing a complex fracture or treating a challenging hand condition, Nahikian approaches each procedure by first envisioning the desired outcome and determining the steps needed to achieve it.

“When you’re working on a sculpture, you have different components or materials that you’re working with and you have to find ways to bring everything together to achieve the goal you’re looking for. In surgery, it’s very similar.”

That connection is especially meaningful because of how much people rely on their hands every day. Many of the activities Dr. Nahikian enjoys outside of medicine, including art, engineering projects and playing piano, depend on the ability to use his hands.

“Almost everything I enjoy outside of medicine

understanding of the trust patients place in their doctors.

“Becoming a parent has given me a different perspective. You naturally begin imagining your own family in the position of the people sitting across from you in the clinic. It creates an additional level of commitment to making sure people have the best possible outcomes.”

For Nahikian, being a surgeon is more than technical skill, it is about connecting with patients as people.

“I’ve always tried to be as complete a person as I can. Not just complete from a technical standpoint as a surgeon, but complete in my interests, my family and my community. You can be a good technical surgeon and help people, but to really make a difference in people’s lives, you have to be able to reach them as well.”

volves creativity, design, problem-solving and using my hands,” he said. “Being able to help patients get back to doing the things they love is one of the most rewarding parts of my job.”

Becoming a parent has further shaped his perspective as a physician. After welcoming his daughter, Nahikian says he has gained an even deeper

For Dr. Nahikian, restoring hand function means helping patients return to the activities, relationships and passions that make their lives meaningful. FBN

For additional information or to schedule an appointment with Northern Arizona Orthopaedics, call 928-226-2900

The Housing Market is Not Frozen, It is Splitting

By Chris Hallows

How can a $400,000 Flagstaff townhome get snatched up within a week of the listing, a beautiful custom home at $700,000 sits with very little showing activity for three months in a row, and in the adjacent neighborhood, a million-dollar listing has multiple offers within 72 hours of going on the market?

It all doesn’t make sense unless you understand the market split and where the demand and supply in our Northern Arizona real estate scene are moving in different ways, causing buyers and sellers to have drastically different experiences.

LET THE NUMBERS TALK

This is where I nerd out a little bit on the numbers but bear with me and the picture will start to gain some clarity! In the Flagstaff townsite per the Northern Arizona Association of Realtors, we’ve had 546 homes sold (see chart), which is slightly up from last year but the trending-by-price-point story is very telling. Sold homes in the $600K-$999K price point are down by 10%, whereas the “affordable” sub-$599K and the “luxury” over $1 million are both up over 10%.

That’s a look in the review mirror, but before we create some larger context, let’s also look at what is happening currently with active listings. As you

can see, active listings are also mirroring the trending by segment to some extent but with a massive upward pop in luxury.

THREE MARKETS, THREE DIFFERENT STRATEGIES

Without much change expected in interest rates and the economy for the next six months, my guess is that we’ll continue to see clear splits in our real estate market.

Group 1: The Affordable Market

The sub $600K price point is where you have competing demands of everyone from the first-time buyer to the second homeowner, to the NAU parent with student housing goals, to investors, etc. This market has been and will continue to be competitive and fairly quick moving.

I would advise first-time buyers to connect with local real estate agents so you can act fast on these listings when they come up and to also have a team of experts both in local financing and local trades (contractors, roofers, electricians) established, so you can bid competitively and work through property conditions, as much of this inventory could need minor repairs or updates. If you are willing to put in the work, this could be where a Flagstaff Deal can actually be found!

Group 2: The Move-Up Market

Homes in the $600-900K price point would typically be purchased by the

move-up market, the folks wanting a little more space, an extra bedroom, a different school district. However, that move-up buyer is feeling stuck in their current home that they have a 2% or 3% interest rate on. They are likely getting creative and doing things like taking out an equity line and remodeling rather than moving up. If you are buying in this price range, you may be dealing with a motivated seller or you could be dealing with a move-up seller that has a 2% or 3% rate as well and is not highly motivated unless they get what they want.

Be prepared to deal with a variety of negotiation sentiments but know, this may be the most potentially desperate selling category and the right time and situation could get you a deal!

Group 3: The Luxury Market

This is truly a broad category but we’ll blanket this with $1 million as the baseline. There are definitely varying demands for this type of property, heavily based on location, condition and amenities.

For instance, we see a strong cash, second-home demand in gated, golf communities whereas the luxury

demand outside of those communities seems to be more primary residence in nature. Regardless of occupancy intent though, these buyers tend to be less economically sensitive and we’re seeing that in the statistics. Just like the MoveUp Market, motivations of sellers may vary but with some strong appreciation under their belts, we are seeing some motivated sellers ready to cash out, re-diversify their portfolio and/or move into other markets.

Investing in Local Businesses: How Flagstaff Helps Businesses Grow

By Creag Znetko

Local businesses are an im-

portant part of Flagstaff. They create jobs, drive our economy, provide services, support local events and organizations, and make our community a better place to live. That’s part of the reason why the City of Flagstaff created the Business Retention and Expansion (BRE) Incentive. This program helps local businesses grow by continuing to invest in the community.

The BRE Incentive is a grant program for businesses in Flagstaff that have between 1 and 150 employees. Businesses can apply for grants from

$5,000 to $30,000 to help pay for projects like buying new equipment, expanding their buildings, creating new jobs or improving the way they operate. The goal is to help businesses stay in Flagstaff and continue growing.

Unlike many traditional business grants, the BRE Incentive looks at how a business benefits the community as well as how it supports business growth. Applications are reviewed based on four main areas: employee wages, environmental responsibility, community impact and private investment. Businesses receive higher scores when they pay wages above the regional median, use

The program also supports industries that are important to Flagstaff’s economy. These include advanced manufacturing, health care, bioscience, software development, clean energy, forestry products, food processing and research and development.

sustainable business practices, invest their own money alongside the grant and provide meaningful benefits to the community. Examples include creating workforce development opportunities, partnering with local organizations, improving public infrastructure or supporting education and training programs.

The program also supports industries that are important to Flagstaff’s economy. These include advanced manufacturing, health care, bioscience, software development, clean energy, forestry products, food processing and research and development. By helping businesses that are already here, the city creates more job opportunities and encourages companies to keep growing locally.

Another great part of the program is that businesses have to invest their own money along with the grant. This means city funding is matching business dollars, which helps businesses do even more than they could on their own. Many companies use the money to buy equipment, improve their facilities or increase production, which helps both the business and the local economy.

Through the years, the BRE Incentive has helped many Flagstaff businesses succeed. Companies like Tech Genie, Chocolita, Randy’s Downtown Garage, Flagstaff Optimal Health and Katalyst Space Technologies have received funding. They have used the grants to expand their businesses, develop new products, improve their buildings and create or keep quality jobs.

Many of these businesses have also made a positive impact outside of their own companies. Some have worked with local schools, offered job training, supported environmental projects and helped grow Flagstaff’s innovation and business community. Their success benefits more than just their employees – it helps the whole city.

The BRE Incentive also encourages businesses to help sustain the environment. Companies that reduce waste, save water and energy, recycle materials or use other sustainable practices may earn higher scores during the application process. This supports Flagstaff’s environmental goals while helping businesses become more efficient.

The City of Flagstaff’s Economic Development team also works closely with businesses throughout the process. Staff members help applicants complete their applications and continue supporting businesses after they receive funding. Businesses share updates on their progress, allowing the city to celebrate their success and connect them with other resources.

As Flagstaff continues to grow, helping local businesses succeed is one of the best ways to build a strong economy. Businesses that already call Flagstaff home create jobs, support local families and make our community unique. When they grow, everyone benefits.

The Business Retention and Expansion Incentive accepts applications once each year, starting Sept. 1 and will be open until Oct. 31. Businesses that want to learn more about the program, eligibility requirements or the application process can visit the City of Flagstaff’s Economic Development website, chooseflagstaff.com. FBN

Creag Znetko is the Economic Development administrator for the City of Flagstaff.

Driven by People: Todd Blue Discusses Leadership, Culture, Customer Experience

By Claudia Gharai

Todd Blue is the owner and founder of LAPIS, a luxury automotive group dedicated to redefining the dealership experience through exceptional leadership, meaningful relationships and an unwavering commitment to customer care. With a portfolio that includes Mercedes-Benz of Northern Arizona along with five luxury stores in California, Blue has built his organization on a simple philosophy:

people first.

WHAT DEFINES A GREAT DEALERSHIP TODAY?

A great dealership today is built on three essential pillars: exceptional brands, strong leadership, and a customer-focused team. While vehicles may attract customers, it is the people and the culture behind the dealership that earn their trust and loyalty. When outstanding products are paired with engaged leadership and a team committed to delivering an exceptional ownership experience,

a dealership becomes more than a place to buy or service a vehicle – it becomes a trusted destination that customers return to for years to come.

WHAT’S THE ONE LEADERSHIP PRINCIPLE YOU’VE NEVER COMPROMISED ON?

Never compromised on being accessible. Maintaining an open-door policy with the team, our customers and our manufacturer partners. Every team member receives my personal cell phone number because I want them to know they can reach me whenever they need guidance, support or simply someone to listen to.

actions. The way I treat our team members should reflect how they treat one another, our customers and our manufacturer partners. Respect, integrity, accountability and genuine care aren’t just values we talk about –they must be demonstrated every day.

When leaders consistently model those behaviors, they become part of the organization’s culture. People want to be part of a team where they feel valued, supported and inspired to do their best work.

WHAT OPPORTUNITY DO YOU SEE IN THE AUTOMOTIVE INDUSTRY THAT OTHERS ARE MISSING?

More than anything, I hope people remember how they felt after interacting with me. I hope they felt heard, respected and genuinely valued – that they knew they were a priority. Titles, awards and business achievements are meaningful, but they aren’t what leave the greatest legacy. //

Leadership isn’t about creating distance – it’s about building trust through availability, transparency and genuine relationships. When people know you are present and approachable, it fosters a culture of accountability, collaboration and mutual respect.

HOW DO YOU BUILD A CULTURE PEOPLE WANT TO BE PART OF?

Culture starts with leadership. As the owner, I believe it’s my responsibility to set the standard through my own

I believe the greatest opportunity is providing customers with genuine accessibility. As dealership groups become larger and more complex, many customers feel disconnected from the people making decisions.

At LAPIS, we’ve intentionally built a boutique experience where customers have direct access to our leadership team. We want them to know they can reach us with questions, share feedback or discuss their ownership experience at any time. That level of accessibility builds

trust, strengthens relationships and creates loyalty that extends far beyond a single vehicle purchase. While many organizations focus on growing bigger, we remain focused on staying connected.

HOW DO YOU EARN A CUSTOMER’S TRUST BEFORE A SINGLE WORD IS SPOKEN?

Trust begins long before a customer walks through our doors. It is earned by building a reputation in our communities for doing what we

Continued on page 36

the beginning of the project, I have worked to build support among city leaders, community organizations and citizens. I have met with historical groups, military groups, Route 66 groups and housing groups to raise awareness and build support. The Arizona Preservation Foundation and the National Trust for Historic Preservation have helped us spread the word statewide and nationwide.”

A notable effort included reaching out to Habitat for Humanity of Northern Arizona for help to save the El Pueblo by adapting it for workforce housing. “Familiar with Habitat’s Starter Home Program, I approached Executive Director Eric Wolverton and partnered with Habitat to provide the housing once we’re able to purchase the property.”

Habitat for Humanity is currently involved in completing an innovative, mixed-income starter home project called Timber Sky, on West Route 66. “As the Timber Sky Starter Home development enters its final stages, we are looking to the next Flagstaff project for Habitat,” Wolverton said. “Working with Phil’s citizen-led initiative, we believe the El Pueblo could be that project, if purchasing the land is successful.”

Scandura said fundraising is off to a slow start by way of private donations, but they are hoping to

find “those angel-type donations” through grants from foundations and government agencies and potential partnerships with local housing developers.

“Our fundraising goal of $3 million will position us to seek its purchase should the opportunity arise and, if successful, provide the resources needed to begin planning and development,” he said.

In a supporting role, Habitat is handling donations, providing some webspace and helping reach various media outlets, including local and state newspapers, news radio and television.

Architect Karl Eberhard is an “indispensable member of our team,” Scandura added. A phased plan includes restoring the motel’s historic exterior, converting the existing motel buildings into workforce housing, constructing additional Starter Homes at the rear of the property, rebuilding the former office as a community gathering space and creating a small museum to honor the motel’s history and legacy of the Navajo Code Talkers. Details regarding the gathering space and museum are in the early stages of development.

“Our top priority will be the ability to house 18 to 20 families on the property,” said Scandura, noting that positive response to the project

has been overwhelming. “Folks are spreading the news, telling their friends, family, local and state representatives. It’s hard to find anyone against saving the property.”

Ideally, Scandura said he “would love for someone with motel and historic preservation experience to buy it and restore it back to the glory days of Route 66 motels.”

However, he understands that purchasing and reopening a small motel is challenging. He fears a commercial developer will buy the property, erase the buildings and their history and build something else.

“This property is not just an old motel, it has a rich history, from its humble beginnings as a Route 66 motel, to its direct connections to one of the most significant military and cultural contributions in American history,” he said. “It also provides us a unique opportunity to provide workforce housing and historic preservation at the same time. The project recognizes the importance of our history and seeks to celebrate it, rather than erasing it and starting fresh. We can’t afford to lose another piece of Flagstaff history.” FBN

Visit https://www.habitatflagstaff.org/ save-the-el-pueblo to learn more about the project and to make a tax-deductible contribution.

master retreat and a private mini-master, complemented by a dedicated TV and den room with blackout shades, formal dining and breakfast room. The gourmet kitchen includes high-end appliances, quartz countertops and backsplash and custom cabinetry.

Wraparound decks and multiple patios, including a detached, elevated patio with hottub surrounded by trees and boulders and a free-standing stone fireplace, are highlights of the outside area. A show-stopping waterfall feature adds tranquility and visual drama.

Additional amenities include a three-car garage with luxury epoxy flooring, unique architectural details and access to American Ranch amenities including full equestrian facilities, a clubhouse, pool, fitness center and more. FBN

For more information on Russ Lyon Sotheby’s International Realty, or to see their current listings, visit www.russlyon.com, call 480-287-5200, or connect with them on Facebook, Instagram, Linkedin and YouTube.

and on her final day of radiation, she proudly wore a cape as she rode to the clinic.

Her climb, however, was marked by deep personal loss. On her very first day of radiation in May 2020, her father contracted COVID-19 and was placed on a ventilator. He passed away the following month. Twomey navigated the delicate balance of parenting her 12- and 15-year-old children through her trauma, keeping them informed with honest, gentle facts rather than fear. When doctors shared that she had a 94% chance of survival, she lightened the mood by telling her kids she had never scored a 94% on anything in her life.

In February 2025, Twomey officially reached her five-year milestone and entered remission. Now completely finished with anti-cancer medications, she is turning around to give back to the community. This September marks Twomey’s first time participating in the American Cancer Society Climb To End Cancer to support cancer patients and their families by raising funds for breakthrough cancer research, life-saving patient support resources such as free lodging and transportation, and advocacy. While she acknowledges her gratitude for having excellent health insurance and a smooth commute to care, she recog-

nizes that many others face severe barriers. She vividly recalls sitting in the radiation waiting room next to a woman who had to halt her life-saving treatments entirely because of a lack of insurance and transportation.

Twomey is climbing for her and for everyone across Northern Arizona who encounters obstacles on the road to recovery. Every dollar raised helps the American Cancer Society bridge these gaps, ensuring that geographic isolation or systemic disadvantages do not stand between a patient and their survival.

The mountain is calling, cancer isn’t waiting, and neither can we. Join the community on Saturday, Sept. 19, at Arizona Snowbowl to walk, hike or support a cancer-free future. Bus service is available down and throughout this inclusive hike.

Registration includes an event t-shirt, fundraising page and lunch.

Businesses can get involved through sponsorship, team fundraising, employee engagement and volunteer leadership. FBN

For more information, email flagstaff. climb@cancer.org. To register or donate, visit FlagstaffClimb.com.

Skyler Bean is the campaign lead for the American Cancer Society Climb To End Cancer of Flagstaff.

TODD BLUE continued from page 35

say we’re going to do and operating with authenticity in everything we do. A dealership’s reputation is shaped by years of consistent actions, not marketing campaigns.

When customers already know you are honest, transparent and committed to standing behind your promises, they arrive with confidence.

WHAT DOES LUXURY MEAN BEYOND THE VEHICLE ITSELF?

Luxury is not defined by the badge on the hood; it’s defined by how a customer feels throughout their ownership journey. Whether someone is purchasing an entry-level model or the most exclusive vehicle in our showroom, they should receive the same level of care, attention and respect.

Luxury means creating a seamless ownership experience at every stage – from the first interaction to vehicle delivery and every service visit that follows. It’s about anticipating needs, removing friction, communicating proactively and making every customer feel genuinely valued.

The vehicle may introduce them to our dealership, but it’s the experience we provide that creates lasting loyalty.

WHEN YOUR CAREER IS WRITTEN ABOUT DECADES FROM NOW, WHAT DO YOU HOPE PEOPLE SAY ABOUT YOUR IMPACT?

More than anything, I hope people remember how they felt after interacting with me. I hope they felt heard, respected and genuinely valued – that they knew they were a priority. Titles, awards and business achievements are meaningful, but they aren’t what leave the greatest legacy.

I also hope people say I created an environment where those same values were lived every day across our campuses. If our team members, customers and manufacturer partners consistently felt respected, supported and appreciated because of the culture we built together, then I would consider that my greatest accomplishment.

The legacy of any leader is measured not by what they achieved alone, but by the positive impact they have on the people around them. FBN

Claudia Gharai is the director of marketing for LAPIS. She can be reached at Marketing@lapis.com. For more information regarding Mercedes-Benz of Northern Arizona, visit https://www.mercedesarizona.com/.

from

NO DEAL IS ALIKE

While many folks like to oversimplify and try to classify a moment in a market as either a good time to buy or a bad time to buy, I would encourage the would-be homebuyer to avoid that. Frame it differently as to what the circumstances and your personal goals are today vs. where they could be in the future.

I do believe, generally speaking there are some great opportunities in this market, especially as the rate volatility keeps many buyers on the sidelines and that could mean things like price reductions, repairs negotiated, buyer incentives from the seller, etc. – all things that may not exist in the years to come as our inflation economy finally settles and we see a sub-6% interest rate. FBN

For additional information or to schedule an appointment visit ChrisHallows. Benchmark.us or call 928-707-8572. The Flagstaff location is 824 W Rte 66 Suite A-3.

Chris Hallows is the Branch Manager & Sr. Mortgage Advisor of Benchmark Mortgage Flagstaff.

NMLS 306345 ArkLa-Tex Financial Services, LLC

NMLS 2143 |Equal Housing Lender

Northern Arizona Healthcare Welcomes New Primary Care Physician to Flagstaff

Northern Arizona Healthcare (NAH) has announced that Cristina Tapia, M.D., has joined Primary Care at NAH in Flagstaff. She is accepting new patients now. Dr. Tapia joins a large, established team, including physicians, physician assistants and nurse practitioners, who offer the community comprehensive, personalized care, according to an NAH news release.

“Dr. Tapia’s dedication to helping and healing people aligns with NAH’s pledge of delivering high quality care to every patient,” said NAH Medical Group President Pasquale Bernardi, M.D. “NAH knows the importance in providing a variety of options in primary care and she looks forward to building relationships with members of the community.”

Tapia completed focused training in women’s and adolescent health during her residency. Her clinical interests also include preventive care, mental health and menopause and perimenopause management. As a bilingual physician, she provides care in both English and Spanish. Tapia practices evidence-based medicine while partnering with patients to develop realistic, sustainable approaches to health.

Tapia earned her Doctor of Medicine from the University of California, Riverside School of Medicine. She completed her residency in family medicine at Scripps Mercy Hospital in Chula Vista, California.

She is board-certified by the American Board of Family Medicine and is a member of the American Academy of Family Physicians and the National Hispanic Medical Association. FBN

To schedule an appointment with Dr. Cristina Tapia at Primary Care at NAH, Flagstaff, located at 1895 N. Jasper Dr., Ste. 3, call 928-913-8800. Hours of operation are Monday through Friday, 7 a.m. to 6 p.m. For more information on Primary Care at NAH, Flagstaff, visit https://www.nahealth.com/northern-arizona-healthcare-medical-group-flagstaff/.

Or maybe it’s when we’ve accomplished all that we set out to do in that particular role.

Every job should begin with an understanding of why we’re taking it: what we want to learn, what skills we plan to develop, how it fits within our life and what contribution we hope to make. When we know the purpose of a job, its expiration date becomes easier to see.

Sometimes the next opportunity is waiting inside the same organization. Sometimes it’s in another profession altogether. Sometimes it’s launching the business we’ve secretly sketched out on napkins for years.

The point isn’t to keep changing jobs. The point is to keep developing.

Imagine if every year we asked ourselves the same questions we might ask a child.

What are you excited about?

What do you want to do today?

What adventure would make you jump

FIRE CHIEF continued from page 3

out of bed tomorrow morning?

Those questions don’t expire with age. I hope we’re all still dreaming at 85. I hope we’re all still learning something completely new at 90. And if someone asks us what we want to be when we grow up, I hope we’re all still answering with the same gusto as a kindergartner on a sugar high.

Maybe today is the day to look at your current job and check the expiration date. If its “best by” time has passed, don’t panic. Nothing has gone bad. It may simply mean you’ve outgrown your container.

Just remember what every 5-year-old already knows. The world is a magical place where adventure is around every corner and dreams really do come true. FBN

at bonnie.stevens@ gmail.com.

City Manager Joanne Keene said, “Chief Gaillard’s leadership has been a steadying force for the Flagstaff Fire Department. In navigating tragedy and driving the organization forward, he continues to demonstrate exceptional dedication to the safety and well-being of our community. Team Flagstaff is grateful for his service.”

The Leader of the Year award is given every year in honor of Mary Jo Jenkins, who served the City of Flagstaff for more than 25 years. “She was a model of ethics and integrity,” stated the news release.

before moving to the United States earned a doctoral degree in sociology. Landing in Los Angeles, she decided to give acting a shot and applied at the Lee Strasberg Theatre & Film Institute in West Hollywood. “I thought I would never get accepted, but I wanted to give it a shot and I got in,” she said. “I then started working on some productions and small commercials.”

After traveling a bit, Leila moved to “beautiful” Prescott in 2014 and became an American citizen. A few years later, Leila and Ryan met while working at the same company. They both were laid off the same day. “I then decided to get my real estate license and also worked part time for Prescott Police Department doing community outreach and crime prevention, which I loved.”

In 2021, they purchased Blazin’ M Ranch. “We commuted from Prescott to Cottonwood every week and would occasionally stay overnight in a Conestoga wagon we had purchased for future use in our Western glamping resort,” said Leila.

Conestoga wagons are large, covered wooden wagons used by early pioneers to cross the American prairies. They called it glamping, but after winters with no heat and summers with no air conditioning, the couple bought a home in Clarkdale.

The Blazin’ M Ranch is the physical location, while The Blazin’ M Expe-

rience is the dinner show experience.

The combination of the couple’s talents, including production, acting, singing and dancing, has culminated into a 45-minute show that has the Blazing’ M Experience audience bouncing in their seats and tapping their toes.

“Together Leila and I host and entertain, plus we are joined with pianist and multi-talented musician, Eric Williams, who is a Sedona favorite,” said Ryan. “We do different impersonations, dancing, singing and love to get the crowd going crazy.”

The couple has three adult children: two attending Northern Arizona University (one studying criminal justice and one business), and the third finishing her nursing degree at Yavapai College.

“The Blazin’ M Ranch Experience was a big surprise,” said Stephanie Tambe of Boston. “Both Ryan and Leila were involved in many of the planned activities. Leila was present when we purchased tickets and then there she was in one of the main performing acts! I’ve never seen two people work so hard, especially in the June heat. They delivered exceptional performances. It was not only entertaining for adults but our children as well. My youngest is 3 years old and he was captivated by the Ghost Rider at the end of the show. This is a full-on creative endeavor, and I hope they keep up the

excellent work so others can enjoy this Western experience. The food was amazing, too.”

With more than 10,000 five-star reviews across Google, Facebook and Trip Advisor, the Blazin’ M Ranch hosts a string of activities that keep families engaged before the dinner bell rings. The 8.5-acre ranch boasts a minigolf course, an escape room, petting zoo, old-time photo booth, custom hat making workshop, saloon and a train ride that loops around the property. Feeding the Highland Cows is an added treat.

At 6:30 p.m., guests can expect a full-on dinner served on trays, with gluten-free and vegetarian options available.

The history of Blazin’ M Ranch began in 1994 when Dan and Lori Mabery first opened it to share their love of cowboy culture and Arizona hospitality. Today, it is among the Verde Valley’s most beloved Western experiences.

Kim Molden has been the Blazin’ M Ranch’s accounting manager since 2003, through both ownerships. “It is so fun! The experience, the products bring so many smiles to people, and we have great food, a good crew and everyone is invested.”

In May, Ryan and Leila purchased Clarkdale Kayak. They also own Constant Evolution escape rooms in Cottonwood.

SignatureStudioTaxidermy

Signature Taxidermy employs some of the world’s best artisans to ensure nothing short of the best for each of our customers, and their specific, one of a kind pieces.

USDA approved facility for receiving sport hunted trophies from around the world. This also includes all deer, and turkey from Mexico.

Trophy Room Design- We can assist you in designing a trophy room display to complement your collection. We can assist with lighting, layout, murals, and dioramas. Custom pedestal and base work available.

Crating and Shipping- We crate and ship around the world, and have discounts with many major trucking companies.

Rush Orders- Rush orders are available on request for an additional fee.

Stock Taxidermy- We have an assortment of legal capes, antlers, and horns that can be mounted in a pose of your choice.

BEST ADVICE EVER RECEIVED

Ryan: Love whole-heartedly.

Leila: Listen to your intuition and go with your gut.

DAILY RITUALS

Ryan: I like to wake up and splash cold water on my face. I do it every day, especially when I do not want to. I do the hard things first, then the hard things become easy things.

Leila: Having coffee with my husband and “checking in” in the morning.

FAVORITE HOBBIES

Ryan: Golf.

Leila: I love arts and crafts of any type. I also love gardening and getting my hands dirty.

WHERE I GO FOR DOWN TIME

Ryan: I walk in nature without technology around me.

Leila: I go to the river and listen to the water flowing, the birds chirping and the wind blowing.

WHO I ADMIRE

Ryan: Leila. She is my constant inspiration and love.

Leila: Every day I admire my husband. He is my rock and my happy place. He grounds me and allows me to grow as a person. FBN

To contact Blazin’ M Ranch Experience, call 928-634-0334 or visit www.blazinm.com.

121 E. Birch Avenue, Suite 408 Flagstaff, AZ 86001

Phone 928.864.7440 Fax 928.226.0303

Email: Troy@flagstaffbusinessnews.com www.flagstaffbusinessnews.com

Founder: Troy Bix

Publisher Troy Bix | 928-310-9662 Troy@flagstaffbusinessnews.com

Advertising Manager Linda Thein | 602-799-0583 linda@flagstaffbusinessnews.com

Account Executive Regina Salas | 928-699-4272 Regina@flagstaffbusinessnews.com

Editor

Bonnie Stevens | 928-380-4349 bonnie.stevens@gmail.com

Copy Editor

Carolyn Wendell | cwendell@gmail.com

Design & Production Rob Ghosh Design | rob@robghosh.com

Photography V. Ronnie Tierney, Fresh Focuses Photography, Betsey Bruner, Kay Lyons

Contributing Writers

Betsey Bruner, Kevin Schindler, Bonnie Stevens, Veronica Tierney, Stacey Wittig, Peter Corbett, Mary Marini, Stan Bindell

Flagstaff Business News is a publication of Flagstaff Business News, LLC and is distributed free each month to residents of Flagstaff, Sedona, Williams and Winslow. Reproduction of any portion of the publication is strictly prohibited without expressed permission. The publisher reserves the right to refuse any advertisements submitted to the newspaper and is not responsible for the claims of its advertisers.

access the tools it needed.”

And while she says this incident is very serious, she also notes the importance of finding vulnerabilities in systems before the bad guys do. “It’s only a short jump from an AI escaping its guardrails to criminals using AI to access systems.”

OpenAI is now helping Hugging Face improve its defense, but the alleged breach sent shockwaves through the collective human nervous system.

And that’s why AI education and training is so important, says Strong. “Once our clients practice some hands-on exercises, they learn how to work with smart machines and the fear subsides. They realize how efficiently they can get through their emails and how much better and faster they can do their work.”

And the need is now, she says. “AI is already impacting communities, Flagstaff in particular, because we have so many small businesses. It’s already taking some jobs, altering other jobs and creating a skills crisis for employers and employees. It’s the most common thing we deal with.”

Thus, Earthsight AI’s biggest focus is education, helping people reskill and upskill quickly, especially mid-career professionals.

“They are being asked to learn a whole new technology and feeling displaced and out of touch, like the world is passing them by,” said Strong. “If you can take someone who already has skill, knowledge and experience, you can help them apply that using AI. They can stay in their domain but level up using AI tools appropriate for their job.”

Small businesses, she says, are being hit the hardest first. “They have the most to lose and gain. A small local business is often a handful of people responsible for multiple different

functions. We want to help, not replace, employees. AI efficiency can help them do their jobs quicker and free them up to be more human – more creative, more innovative – to help grow that business through social media, for instance. There are techniques workers can learn to make AI personable when creating marketing content.”

Earthsight AI works with businesses across a variety of industries. In a medical practice, for example, AI tools can help front-office employees streamline scheduling and billing. In manufacturing, AI can automate communication with equipment, allowing operators to initiate production processes remotely from a smartphone.

The startup trains employees to use large language models (LLMs), including OpenAI’s ChatGPT, Anthropic’s Claude, Google’s Gemini and xAI’s Grok, which Strong says provide powerful tools for small businesses.

“AI can also enable entrepreneurs to quickly launch a business from scratch,” she said. “We have used it to help startups surface new ideas, create business plans, conduct technical and market research, and construct pitches to help make the case for funding.”

For organizations with greater privacy or security needs, Earthsight also designs small language models (SLMs) that operate using a company’s own data and can be isolated from the internet to avoid hacks. Such systems may be appropriate for law firms, healthcare centers and financial advisers.

“A lot of people are concerned about data centers and their impacts to the environment,” said Strong. “We also use small language models because they are more sustainable. These On Premises AI solutions are scaled to specific needs and don’t use as much energy and water as large language models.”

While Earthsight works directly with

businesses, it also collaborates with educators, nonprofits, community leaders and workforce development partners to address potential negative impacts of AI. The consortium works on projects to expand AI literacy, support responsible adoption and explore practical applications that strengthen regional resilience and sustainability efforts. Earthsight AI’s founders each contribute expertise in a different area. Jason Jones serves as director of Sustainable Systems and Applied Innovation; Norman Lowe is director of Environmental Awareness and Regenerative Design; David V. Moore is director of AI Systems Design and Safety; and Strong serves as director of AI Applications Development, Education and Training.

Based on a business assessment, Earthsight provides services tailored to a company’s AI needs, ranging from consulting and half-day workshops to designing closed AI systems. FBN

The startup offers consultations by appointment. For more information, visit www.earthsightai.com or email earthsightai@gmail.com.

In addition, Earthsight AI Consortium founders will be available at the company’s grand opening celebration, scheduled for noon to 6 p.m., Wednesday, Aug. 26, on the Moonshot Flagstaff campus. To reserve a spot, go to https://eaicopening.eventbrite. com.

For a look into the future with smart machines, go to Zonie Living https://prattpodcasting.com/episodes/ imagining-an-age-of-abundance-with-artificial-intelligence-futurist-steve-brown.

succeed – in Flagstaff and in Arizona downtowns generally,” said John Vanlandingham, owner of Old Town Shops and chair of the Flagstaff Downtown Business Improvement & Revitalization District. “It’s rare to get this caliber of national thinking and this many invested local leaders in the same room. That combination is where good ideas turn into action.”

Lisa Lamberson, owner of Mountain Sports Flagstaff and an FDBA member, said the speakers offered practical lessons drawn from real-world experience.

“Cary Tyson from Portland, Maine, had this wonderfully blunt way of cutting through the noise. His whole framing around parking being a utility, not a revitalization strategy, was something I think a lot of us needed to hear out loud. And Charles Marohn from Strong Towns was just honest. His approach of finding the smallest next thing you can do and just do it – don’t hire a committee, don’t commission a study – felt like exactly the antidote to how cities usually operate.”

Lamberson praised the diversity of those attending the conference, noting the participation of Flagstaff City Council members and candidates, neighborhood commission representatives focused on parks, beautification and historic preservation, business owners, community organizers, city and county planners, and residents.

“It felt like a real cross-section of people who want Flagstaff to thrive, coming at it from different angles, but finding a lot of common ground,” she said. “That mix of voices is what made the conversation so energizing, and it’s what gave the event its credibility.”

Vanlandingham said another key

takeaway was the importance of using reliable data to guide public policy.

“One idea kept surfacing for me: You can’t manage what you can’t measure. Data won’t settle the hardest issues, but it can give people a common set of facts to work from, instead of competing hunches and anecdotes.”

He added that one of the conference’s greatest strengths was the opportunity for attendees to learn from one another, noting some of the most valuable moments happened outside the formal presentations as attendees exchanged ideas and experiences with one another.

“Too often we work heads-down on our own, solving problems in isolation. It’s rare to lift your head up and find a whole room of people solving versions of those same problems somewhere else, all happy to tell you what worked, what didn’t and share their stories.”

Lamberson reflected on how the conference demonstrated the growth of the Downtown Business Alliance.

“What started with a handful of downtown merchants who just cared about this place has turned into a real, legitimate advocate organization with actual influence. Hunter (Hebert), Brooke (Phillips) and Manny (Hernandez) are doing something special – and doing it with a team that probably shouldn’t be able to pull off what they pull off. Bravo to them.”

Hebert said the conference reflects the organization’s larger mission of strengthening downtown Flagstaff as a gathering place for the entire community.

“Downtown Flagstaff is our community’s front porch,” he said. “It’s where neighbors, local businesses, students and visitors come together, while Heritage Square hosts many of the region’s favorite events.” FBN