UIT Digital Transformation About the Client Our client is a government-based organization, which is committed to systematic urban development and provides transparent and better services to the citizens.
FiveS Digital is an impact sourcing BPM partner for it’s global clients, helping them improve their CX every single time. Thus, generating onground impact by creating job opportunities where people belong.
Challenges 1. Multiple manual documentation work for appliers 2. Customer dissatisfaction due to delay in ETA and multiple visits/follow ups to development office. 3. Scope of digital revolution in the field of public services and solution for five core services to its citizen. • Creation of Property ID • Mutation of Properties • Lease Exemption Certificate • Building Plan Approval • Subdivision and Reconstitution of Properties
Solution • Established end to end “Doorstep Service Management System” which includes call centre, Filed-Operations, CRM-digital documentations (data collection & digitalisation), • Enabled E-Assistant services for citizens. • Complete Digital Documentation • Enquiry System – Complaint and Grievance Handling
Results • Handled 650+ request and closed 434 till date • Achieved 100% CSAT • Saved average time upto 40%
• 100% secure Payment Transaction