For support For protection For business
Wednesday 2 September Swansea.com Stadium, Plasmarl, Swansea, SA1 2FA
FSB South Wales Small Business Conference 2026
#FSBSWCONF26
Conference Sponsors We would like to extend our sincere thanks to all of our sponsors for their generous support, which has been instrumental in making this event possible.
FSB South Wales Small Business Conference 2026
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Programme Event Opening 9.00
Registration, Refreshments & Networking
9.30
Conference Opening Gemma Casey, Business Journalist
9.35
Welcome Address Josh Miles, Head of FSB Wales
9.40
Sponsor’s Address Rob Stewart, Leader of Swansea Council and Chair of the South West Wales Corporate Joint Committee
Session 1: Getting Some Basics Right… 9.45
Flow or Friction: The Hidden Force Driving Business Success Hayley Wheeler, Hayley T Wheeler Ltd
10.05
Boundaries, Communication & Feedback – Fundamentals for all Businesses To Get Right Laetitia Paul, Laetitia Paul Consulting
10.35
Making the Most of Your FSB Membership Alan Cole, Membership Advisor, FSB Wales
10.50
Refreshment Break & Exhibition Viewing
Session 2: Improving Our Customer’s Experience 11.30
The Customer Journey Mel Evans, Insight6
12.00
Not Another AI Presentation Tom Lewis, Halo IT
12.30
The Welsh Business Landscape: Reflections on the Senedd Election Joshua Miles, Head of Wales, FSB Wales
12.55
Lunch, Networking & Exhibition Viewing
Session 3: Securing the Work Our Businesses Deserve 14.00
5 Things. 30 Minutes. No Excuses. Your Digital Marketing Kick-Started Again Angus Findlay, Web Adept
14.30
From Cold Calls to Company Founder Melissa Curran, Modern Mind Group
15.10
Round up and Thanks Josh Miles, Head of FSB Wales
15.15
Conference Close FSB South Wales Small Business Conference 2026
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Host Gemma Casey Business Journalist Gemma is a business journalist and event and podcast host with decades of experience in the media. She started her career in journalism on local newspapers and became Wales Editor at the Press Association before joining BBC Wales, where she worked in radio, TV news and current affairs. She then led a pilot programme in hyperlocal broadcasting which set out to test how the medium could support local SMEs. She spent a decade at a major high street bank, looking after regional PR as well as hosting events for businesses of all sizes and in all sectors, leading on its support programmes for SMEs, with a particular focus on initiatives for women in business and ethnic minority entrepreneurs. Gemma is a passionate advocate for SMEs, something she puts down to growing up in and around a small business in the South Wales Valleys which was in her family for four generations.
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Speakers Joshua Miles Head of FSB Wales Joshua Miles is the Head of Wales for the Federation of Small Businesses. Josh has significant experience of public policy in Wales, particularly from a business perspective. He studied public policy at Cardiff University and the Institut D’etudes Politiques Bordeaux and holds an MScEcon in Public Policy. Previous roles Josh has held include Director for Wales at the Learning and Work Institute, Director for Wales at the Confederation of Passenger Transport and he has twice previously worked in policy for FSB Wales. He’s been a member of several boards including the advisory board for the National Centre for Learning Welsh, the Valleys Taskforce and the company board for Traveline Cymru.
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Speakers Hayley Wheeler Hayley T Wheeler Ltd Title: Flow or Friction: The Hidden Force Driving Business Success Quick Overview: Why do some organisations gain momentum while others work harder and harder just to stand still? Whether you’re a sole trader, leading a growing SME or in a large organisation, sustainable success depends on more than strategy, talent, or effort. It depends on what is happening beneath the surface. In this thought-provoking session, discover how small points of friction can quietly drain energy, slow progress, and limit potential and why the businesses that thrive are often the ones that get the fundamentals right. Hayley will introduce the Flow or Friction Blueprint, a practical framework that reveals the hidden factors influencing culture, leadership, performance, and growth. Hayley will also provide practical insights to help improve performance, and strategies to build a business that can grow without burning out its people. Company Information: For over three decades Hayley has coached thousands of people, from victims of domestic violence to business leaders, doctors and athletes to live their best lives, taking them from stressed, burnt out and feeling powerless to focused, driven and happy. Hayley has a philosophy that real change isn’t about emotion alone, it is about structural internal shifts and steady alignment and action. Therapy is designed to treat, diagnose and stabilise. Coaching is designed to improve performance and mindset. But neither truly addresses how emotions influence thoughts, beliefs, behaviour, self-worth, relationships, and identity. That misunderstanding is what keeps people stuck. EmotionMind Dynamic works at the emotional foundation. It was created to sit precisely where no one else was operating, the space between mental health and self-development, integrating therapeutic understanding, coaching, mentoring, mindfulness and lived experience, not to fix people, but to help them understand themselves. Contact Details: Website: www.emotionminddynamic.co.uk LinkedIn: www.linkedin.com/in/hayley-t-wheeler Facebook: www.facebook.com/EmotionMindDynamic
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Speakers Laetitia Paul Laetitia Paul Consultancy Title: Boundaries, Communication & Feedback – Fundamentals for all Businesses To Get Right Quick Overview: Business success is about far more than technical expertise or professional knowledge. In this practical session, business transformation & HR consultant, Laetitia Paul, explores the people skills in key areas that often make the biggest difference to business performance. Laetitia will provide tools to set boundaries, manage relationships and difficult conversations effectively, and to gain valuable feedback on your business. Also touching on self-worth and wellbeing, attendees will gain practical tools to build strong business foundations and reduce unnecessary stress for themselves and their business in this thought-provoking session packed with real-world insights for business owners and leaders. Company Information: At Laetitia Paul Consultancy Ltd they provide practical, people-focused HR solutions that help organisations build strong foundations, improve processes and create positive workplace cultures. By helping organisations develop HR strategies, manage their people, resolve complex HR challenges, and implement systems that make work simpler, it in turn creates workplaces where people feel supported, valued and empowered. Whether working with a growing business that needs extra HR support or an established organisation navigating complex change, Laetitia’s aim is to provide straightforward advice, practical solutions and the confidence to move forward. Because good HR isn’t about making things more complicated, it’s about helping people and organisations work better. Contact Details: Website: www.hrconsult-lp.com LinkedIn: www.linkedin.com/in/laetitia-sonia-paul
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Speakers Mel Evans Insight6 Title: The Customer Journey Quick Overview: In this session, Mel will explore how businesses can begin to think more strategically about their customer journey and overall customer experience. We’ll look at a practical way to view your world through the customer’s eyes. Drawing on decades of practical experience, Mel shows businesses how to listen to ‘ the voice of the customer ‘, turn feedback into meaningful action, and use tools such as customer journey mapping, workshops, mentoring and training to build trust and improved customer perception. Company Information: Insight6 were founded in 1998, born from a strong desire to transform companies to become the destination of choice for their customers, being passionate about people and learning about what makes them tick and the things they value. This passion developed advanced Customer Experience (CX) solutions and today they are the largest CX consultancy in the UK. Mel Evans is a customer experience specialist with more than 30 years of helping businesses grow by putting their customers at the heart of everything they do. Throughout her career, she has worked with organisations to transform the approach to customer experience, creating experiences that build loyalty, strengthen reputation, and drive sustainable business success. Her engaging, practical approach inspires organisations to see customer experience not as a department or initiative, but as the foundation of longterm growth. Contact Details: Website: www.insight6.com LinkedIn: www.linkedin.com/in/mel-evans-the-voice-of-the-customer Facebook: www.facebook.com/insight6CX
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Speakers Tom Lewis Halo IT Title: Not Another AI Presentation Quick Overview: Most people know they should probably be using AI in their business. The problem is knowing where to actually start. Whilst 30 minutes isn’t long enough to cover everything, Tom will make sure you leave with a list of practical things you can try today - no blue-sky theory, no jargon, just stuff that works. Whether it’s enhancing your customer service, developing your marketing strategies and materials, streamlining your processes or simply saving time, AI can help your business both be more efficient and win more work. An essential session for anyone interested in succeeding in business! Company Information: Halo Support was founded in 2017 by Mark Haycock and Tom Lewis. The Halo Sign-in System was launched in 2018 and has grown to be an incredibly popular product, used by organisations all over the UK. Tom is a Co-Founder of Halo Support and a Google Certified Trainer. As one of the first Google Certified Trainers in Wales, Tom has worked with hundreds of Staff Members to help them get the most out of the Google Workspace platform. He has also designed training courses on E-Safety, Data Management and Media tools. Having delivered technology training for over a decade, and having worked with AI since the early days of tools like ChatGPT, Tom has developed a style that is clear and purposeful whilst also being relaxed and approachable, his goal is to make complicated topics easy to understand, ensuring everyone leaves feeling confident. Contact Details: Website: www.halo.support LinkedIn: www.linkedin.com/in/tomlewis1 Facebook: www.facebook.com/halosupportuk
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Speakers Angus Findlay Web Adept UK Title: 5 Things. 30 Minutes. No Excuses. Your Digital Marketing Kick-Started Again Quick Overview: Five things. Thirty minutes. Immediate impact. Angus Findlay of Web Adept strips digital marketing back to what actually matters for SMEs and hands you five quick wins you can start actioning before you leave the room. Simple. Direct. Effective. Company Information: At Web Adept UK, their goal is simple: To make your business successful online. They position themselves as Your Dedicated Digital Marketing Department, offering a comprehensive suite of services designed to elevate your online business. With over 29 years of experience, the multi-award-winning agency specialises in Website Design, Digital Marketing, Digital Branding, and Training. Understanding your business and audience is key so they create impactful, custom-designed, user-friendly websites, providing ongoing support to meet your business needs. They can also create a Digital Marketing strategy to elevate your online presence and amplify your brand, encompassing services like SEO, PPC advertising and social media management. They have collaborated with a diverse range of high-growth businesses, delivering tangible results, such as a 415% surge in web traffic for a cancer charity and assisting over 2,500 businesses with their marketing efforts. Whether you require a complete website redesign, a comprehensive digital audit to see where you are, an expert digital marketing strategy consultation, or digital marketing support, the Web Adept UK team is ready to deliver results. Contact Details: Website: www.webadept.co.uk LinkedIn: www.linkedin.com/in/angusfindlay Facebook: www.facebook.com/WebAdeptUK
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Speakers Melissa Curran Modern Mind Group Title: From Cold Calls to Company Founder Quick Overview: Through powerful personal stories, Melissa will share how dealing with constant rejection built the resilience, grit and skills necessary to start a business and unlock revenue growth. Founders often view sales as an afterthought, something to hide from, or a “necessary evil,” yet it is the single most powerful growth lever in your business. In this inspiring and unfiltered session, seasoned salesperson turned successful entrepreneur, Melissa, takes you behind the scenes of her sales journey. This talk dives straight into the entrepreneurial frontline, with real-world examples from the bruising early days of making cold calls to the hard-won triumphs of growing business revenue. Company Information: Established in 2019 The Modern Mind Group is a People Operations (HR) and Performance consultancy offering professional outsourced services. With over 12 years of expertise in people, operations learning and performance, they pride themselves on providing trusted advice and guidance, a high-quality service with a personal and unique approach. Whether you are a solo founder struggling to find your footing, or an established business owner looking to reignite your growth engine, Melissa will provide the raw inspiration and practical actions you need for the next stage of your journey. Key takeaway topics that Melissa will discuss include ‘The Sales-Led Founder Mindset’, ‘Building Bulletproof Resilience’ and ‘From Pipeline to Profit’, all providing actionable sales insights to turn entrepreneurial grit into measurable revenue and scale. Contact Details: Website: www.modernmindgroup.co.uk LinkedIn: www.linkedin.com/in/melissa-curran Facebook: www.facebook.com/modernmindgroup
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Exhibitors FSB
Hayley T Wheeler Ltd
From start up to scale up, the FSB are here to help you on your business journey with a mission to help smaller businesses achieve their ambitions. We offer our members a wide range of vital business services including advice, financial expertise, support and a powerful voice in government.
Hayley T Wheeler is a renowned thought leader, challenging and changing the way we think about emotional and mental wellbeing. As the creator and founder of EmotionMind Dynamic, Hayley has helped countless children, adults and organisations achieve unprecedented levels of emotional success, bridging the gap between emotional health and real-world results.
Contact Details: Rob Basini www.fsb.org.uk rob.basini@fsb.org.uk
FSB Insurance FSB Insurance Service was built by the FSB for FSB Members, providing small business insurance solutions, expert advice and member-exclusive benefits tailored to UK small businesses. As a valuable benefit to the FSB Membership, they are a trusted partner for small business insurance, providing tailored solutions designed to protect your business and give peace of mind. Contact Details: David Perry www.fsb-insurance-service.com David.Perry@fsbis.co.uk
Balance Your Outlook Debbie Basden is an accredited Advanced EFT and NLP practitioner in South Wales, assisting people all over the world to balance their outlook and improve their mental health. Using techniques including Havening, EFT, Tapping and NLP, Balance Your Outlook assists in calming distressed adults from anxiety, phobias and traumas. Contact Details: Debbie Basden www.balanceyouroutlook.com debbie@balanceyouroutlook.com
FSB South Wales Small Business Conference 2026
Contact Details: Hayley Wheeler www.hayleytwheeler.co.uk hayley@hayleytwheeler.co.uk
Modern Mind Group Established in 2019, The Modern Mind Group is a People Operations (HR) and Performance consultancy offering professional outsourced services with over 12 years of expertise in people, operations learning and performance. They offer trusted advice and guidance with a high-quality service, providing competent and approachable consultants with a personal and unique approach. Contact Details: Melissa Curran www.modernmindgroup.co.uk melissa@modernmindgroup.co.uk
Branding By Becca Branding by Becca offers a wide range of marketing services to help you to stand out from the crowd, helping businesses and organisations to establish and continue their brand identity in today’s digital climate. From websites and social media to leaflets and billboards, find out how to bring your brand to life! Contact Details: Rebecca Davies www.brandingbybecca.co.uk hello@brandingbybecca.co.uk
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Caffeine Creative
InSynch
Caffeine Creative are an approachable, people-first, bilingual graphic design agency that crafts inspiring brands and thoughtful visual communications, putting the needs of you and your organisation first. With a background in the creative and marketing world and an understanding of sales and human communications, the team can produce visual work that talks to your customers through powerful visual connections.
As a UK based digital marketing agency, InSynch has been helping businesses grow since 2005. With a team of in-house digital marketing specialists located across Aberystwyth, Cardiff, Shrewsbury and Bristol, they support organisations across the UK and worldwide every day with results-driven digital marketing strategies. Through proven Total Digital Marketing methodology and various government projects, they provide core digital marketing services, consultancy and training, to help businesses achieve their goals.
Contact Details: Jeff Patreane www.caffeinecreative.co.uk jeff@caffeinecreative.co.uk
Contact Details: Eddy Webb & Adele Causer-Evans www.insynch.co.uk enquiries@insynch.co.uk
Swansea Bay City Deal (SBCD) The Swansea Bay City Deal is pleased to support the FSB in bringing the Small Business Conference to Swansea again this year. As an unprecedented investment of up to £1.3 billion across nine headline projects throughout South West Wales, SME’s are at the heart of the City Deal, helping create jobs, grow the local supply chain and improve skills. The City Deal is funded by the UK Government and the Welsh Government, the four local authorities of Carmarthenshire, Neath Port Talbot, Pembrokeshire and Swansea - together with the Swansea Bay and Hywel Dda University Health Boards, Swansea University, the University of Wales Trinity Saint David, and private sector partners.
Halo IT Halo Support is a South Wales-based company providing custom electronic sign-in systems to 500+ organisations across the UK, including businesses, care homes, schools, and local authorities. They created the Halo Sign-in System to improve visitor experience, safeguarding, and compliance - all while keeping things simple, reliable, and free from unnecessary contracts or cloud dependency. Contact Details:
Contact Details:
Tom Lewis www.halo.support tom@halo.support
Peter Austin www.swanseabaycitydeal.wales praustin@carmarthenshire.gov.uk
Laetitia Paul Consultancy
Healthy Working Wales Healthy Working Wales is a national programme delivered by Public Health Wales to employers in Wales. They encourage employers to take action on health and wellbeing, supporting them to create healthy, safe and health promoting work practices and workplaces, for the benefit of their employees, their business and the wider community. Contact Details:
Laetitia Paul Consultancy Ltd provide practical, people-focused HR solutions that help organisations build strong foundations, improve processes and create positive workplace cultures. By helping organisations develop HR strategies, manage their people, resolve complex HR challenges, and implement systems that make work simpler, it in turn creates workplaces where people feel supported, valued and empowered. Contact Details: Laetitia Paul www.hrconsult-lp.com laetitia@lp-consult.co.uk
Rhian Gleed www.phw.nhs.wales/services-and-teams/healthyworking-wales Rhian.gleed@wales.nhs.uk
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Insight6
Starrd Financial Solutions Ltd
Insight6 were founded in 1998, born from a strong desire to transform companies to become the destination of choice for their customers, being passionate about people and learning about what makes them tick and the things they value. This passion developed advanced Customer Experience (CX) solutions and today they are the largest CX consultancy in the UK.
At Starrd Financial Solutions, they provide a wide range of planning areas that include Pensions, Investments & ISAs, Inheritance Tax, Protection & Tax planning - helping you to make the most of your allowances. They aim to give clear, practical advice without the jargon so you can actually understand what you’re doing and why. Paul Binning is a qualified and FCA Regulated Financial Adviser, working with individuals and couples to advise, plan, manage and protect their assets and wealth to ensure the best solution for my clients and their families.
Contact Details: Mel Evans www.insight6.com mel.evans@insight6.com
Web Adept UK At Web Adept UK, their goal is simple: To make your business successful online. They position themselves as Your Dedicated Digital Marketing Department, offering a comprehensive suite of services designed to elevate your online business. With over 29 years of experience, the multi-award-winning agency specialises in Website Design, Digital Marketing, Digital Branding, and Training. Contact Details: Angus Findlay www.webadept.co.uk angus@webadept.co.uk
Linda Burbage HR Consultancy BarrowHR and Linda Burbage HR provide HR advice, support, guidance and training for business owners and managers from across Swansea Bay, Carmarthenshire and Pembrokeshire. For one day only, consultancy owners Deb Barrow and Linda Burbage come together to provide conference attendees FREE advice on all current employment law changes and any staffing matters impacting on your business. With a working collaboratively mantra, together they are keen to support local businesses to hire the right people, build a strong business culture and stay legally compliant. Contact Details: Linda Burbage www.lindabhr.co.uk linda@lindabhr.co.uk
FSB South Wales Small Business Conference 2026
Contact Details: Paul Binning www.linkedin.com/in/paulbinningstarrd paul.binning@mandg.com
Embrace Business Support Embrace Business Support helps business owners reduce overwhelm and build practical systems that support sustainable growth. Through leadership coaching, ADHD coaching, administrative support and clarity sessions, they provide tailored guidance to help leaders gain confidence, improve day-today operations and turn ideas into clear, achievable action plans. Contact Details: Sian Clemens www.embracebusiness.support sian@embracebusiness.support
Ajuda Ajuda Training Services is a multi-award-winning company based in Cardiff, providing accredited training courses across Wales and the UK and Europe. Their aim is to make a difference and inspire others to do the same, using recognisable everyday scenarios in their training, that are all relevant to your organisational needs. All courses are regulated by awarding bodies including OFQUAL and Qualifications Wales and the Ajuda team are also proud to be recognised with the Investors in People Award. Contact Details: Dawn Evans www.ajuda.org.uk dawn@ajuda.org.uk
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Celebrant Coaching & Training Academy For nearly 30 years, Dinah Liversidge has helped people build confidence, develop skills and achieve things they never thought possible. Today, she combines that experience with her work as a celebrant to help aspiring celebrants build meaningful and rewarding careers. As founder of the Celebrant Coaching & Training Academy, Dinah has trained and mentored hundreds of celebrants through award-winning programmes that combine practical skills, business knowledge and ongoing support. Contact Details: Dinah Liversidge www.celebranttrainer.com dinah@celebranttrainer.com
Next Step Mindfully Next Step Mindfully is a Workplace & Community Wellbeing Consultancy dedicated to helping organisations, communities and individuals create healthier, happier and more connected lives. Founded by Wellbeing Consultant and Mental Health Advocate Meg Taylor, the business combines practical expertise with a compassionate, holistic approach to wellbeing. From workplace wellbeing consultancy, Mental Health First Aid training and leadership support to coaching, restorative retreats and nature-based wellbeing experiences, every service is designed to help people thrive - not just cope. Whether you’re looking to strengthen your workplace culture, support staff wellbeing, or explore fresh approaches to wellbeing, come and discover how taking one mindful step can create lasting, meaningful change. Contact Details: Meg Taylor www.nextstepmindfully.org mindfulmegsy@nextstepmindfully.org
Cybata Ltd Cybata introduces, informs and supports your organisation across data protection, GDPR, cyber security and digital strategy. By connecting your technology with how your business actually runs, they deliver practical solutions at both strategic and operational levels, bringing a calm, structured perspective to every engagement. Contact Details: Christopher Roberts www.cybata.co.uk chris@cybata.co.uk
Regional Learning & Skills Partnership The Regional Learning and Skills Partnership for South West Wales is one of four regional partnerships in Wales working to drive investment in skills by developing responses based upon local and regional need. A primarily employer led partnership they strive to work across the region, bridging the gap between education and regeneration in the hope of creating a strong and vibrant economy underpinned by innovation, growth and a capable workforce. Contact Details: Sara Nicholls www.rlp.org.uk smnicholls@carmarthenshire.gov.uk
MDJ Accountancy Ltd MDJ Accountancy are based in Pembroke Dock beside the Celtic Freeport, and want to work with Welsh businesses that want to export globally and need support in minimising international trade friction, whilst using local tax breaks and the benefits of the freeport to reduce costs and improve cash flows. Contact Details: Mark Jordan www.linkedin.com/in/mark-jordan-fca-303a2515 mdjaccts@gmail.com
FSB South Wales Small Business Conference 2026
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Ceridwen Connections
WfMHub
Ceridwen Connections offers flexible, welcoming networking spaces designed to fit around busy lives, creating a relaxed environment where women can show up exactly as they are. Their online drop in sessions open the door to meaningful connections across Wales, while in person gatherings at local, family run venues strengthen community ties. Whether you’re navigating entrepreneurship, expanding your circle, or simply seeking a moment of reflection, Ceridwen Connections offers a safe, friendly space where genuine conversations flourish and women feel truly understood.
SA12 Technology & Solutions brings enterprisegrade HR and Workforce Management capability within reach of smaller businesses. Drawing on more than 28 years of operational expertise, they’ve developed a purpose-built software model that gives growing companies access to the same tools, systems, and strategic insight that large corporates rely on - without the corporate price tag. From scheduling and compliance to HR, performance and workforce planning, their platform is built to scale alongside your business, adapting as your team and needs grow. The result is smarter scheduling, sharper efficiency, and complete oversight of a business’s most valuable asset: its people.
Contact Details: Isabella Rossi www.linkedin.com/in/isabella-rossi-317a731aa ceridwenconnections@outlook.com
Contact Details: Sean Harris www.linkedin.com/in/sean-harris-wfm info@sa12.co.uk
The AI Training Co The AI Training Co was built for the businesses that don’t make the headlines. The SME’s, the growing businesses, the organisations where real people turn up every day and do real work, and where AI has landed on their desks whether they asked for it or not. AI has moved faster in the last two years than most organisations can track, meaning the skills gap between what businesses are adopting and what they are ready for is widening. The AI Training Co exist to close that gap with live, practical training, built for people who aren’t technical. No jargon, just clear, confident understanding of what AI is, what it means for your organisation, and how to use it responsibly.
ACT Training
Contact Details:
Contact Details:
Ceri Davies www.theaitrainingco.com ceri@ceri-davies.com
Vicki Gittens www.acttraining.org.uk vickigittens@acttraining.org.uk
FSB South Wales Small Business Conference 2026
Training were established in 1988 and have years of experience in delivering bespoke training for individuals and employers in Wales. At ACT they’re extremely passionate about making a positive difference to people’s lives by providing excellent learning programmes and opportunities. They provide a long list of training programmes and qualifications that really help people reach their full potential. From Jobs Growth Wales+, Apprenticeship and Higher Apprenticeships across 30 different sectors, there really is something for everyone, and most of the training is fully-funded.
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Business Wales
My Biz Solution
Business Wales is a Welsh Government service that provides information, advice and guidance to individuals and businesses at all stages, from startup to exiting, and working with Micro and SMEs looking to develop their business and grow. This specialised support includes business planning, financial management, HR advice, decarbonising the business to accessing new markets and export advice. Business Wales plays a key role in supporting the economic strategy by fostering entrepreneurship and encouraging business growth across Wales.
Managing business processes can be stressful and time consuming, and running a business is more than just offering great products or services. MyBiz Solution offer a comprehensive CRM, sales and marketing platform tailored to your business with the aim to help streamline operations, enhance customer engagement and boost productivity and profit.
Contact Details:
Contact Details: Estelle Cartlidge www.mybizsolution.uk support@making-the-grade.co.uk
www.businesswales.gov.wales Tel. 03000 603 000
Ministry of Defence (MOD) The Ministry of Defence Employer Recognition Scheme launched in 2014, to recognise commitment and support from UK employers towards Defence. The scheme included Bronze, Silver and Gold Awards for organisations that can demonstrate varying levels of support and alignment of their values with the MOD’s Armed Forces Covenant, highlighting the benefits of employing veterans and family members by supporting reservists in your workforce. Contact Details: Craig Middle www.armedforcescovenant.gov.uk wa-reed@rfca.mod.uk
DMSMatrix In a world where global commerce is both an opportunity and a challenge, DMS Matrix stands out as a beacon of innovation and efficiency. Their mission is to bridge the gaps in international trade, enabling businesses of all sizes to thrive on a global scale. They bring together a unique blend of technology, expertise, and customer focus to deliver solutions that address the complexities of cross-border trade. From seamless integrations to advanced automation, their platform is built to adapt to the unique needs of each client. Contact Details: Sudeep Singh www.dmsmatrix.com sudeep.singh@phoenixbizsolutions.com
FSB South Wales Small Business Conference 2026
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For support For protection For business
Frank Jay Chilli Shop Ltd
Protecting you and your business At the Federation of Small Businesses, we’ve supported small business owners like Frank to start, run and grow amazing businesses since 1974. •
Free local and national networking events
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Legal support and tax protection
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24/7 HR advice
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Built-in legal expenses insurance
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Exclusive discounts for members
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Access to over 1,500 legal documents and templates
Join today Start your membership with us Visit fsb.org.uk/join for more information
#FSBSWCONF26