OUR VALUES
We have developed our set of organisational values to guide us in what we do.
CUSTOMER SERVICE CHARTER
Embracing change
We will create our future by being innovative and encouraging new ideas, opportunities and better ways of doing things.
Quality outcomes
We will strive for excellence and to deliver value for money for the community.
Accountability
We will plan well and report on our progress. We will ensure fair and transparent decision making and take responsibility for our actions.
Collaboration
We support each other as a team and will engage closely with the community.
Customer focus
We will be responsive and accessible to the community. We will be open, respectful and truthful in our dealings.
This Customer Service Charter sets out what the community can expect when dealing with Federation Council. It states our commitments relating to how our staff will respond to you, the systems we will use to engage with you and when you can expect a formal response from us. It also sets out how you can deal with your enquiry and what further action you may consider.
In person: Corowa Office 100 Edward Street, Corowa. Opening hours: Monday-Friday 8.30am-5pm Urana Office 30-32 William Street, Urana. Opening hours: Monday- Friday 9am-4:30pm
CONTACTING US
In recognition of the diversity of our community, there are several ways to contact Council.
Over the phone: All enquiries: (02) 6033 8999 After hours emergency: 1800 11 00 88 Urana Office: (02) 6930 9100 Howlong Library: (02) 6026 5055 Mulwala Library: (03) 5744 3439
Howlong & Mulwala Library & Council Office Opening hours: Monday: Closed Tuesday & Wednesday: 10am-1pm & 2pm-5pm Thursday & Friday: 10am-1pm Saturday: 9:30am-12pm Address: 71 Melbourne Street, Mulwala. 59 Hawkins Street, Howlong.
In writing:
Post: PO Box 77 Corowa, NSW 2626 Email: council@federationcouncil.nsw.gov.au
Online:
Website: www.federationcouncil.nsw.gov.au