Introduction. Federal Supply USA (FSUSA) was awarded the opportunity to offer commercial kitchen equipment, supplies, and services in all Washington regions. Eligible purchasers, contact information, ordering instructions, and product and services are listed below and on the following pages.
Eligible Purchasers. This Master Contract may be utilized by any of the following types of entities:
Washington State Agencies. All state departments, offices, divisions, boards, and commissions
Washington State Institutions of Higher Education (Colleges). State Universities, Community and Technical colleges.
MCUA Parties. Political subdivisions (e g , counties, cities, school districts, public utility districts) in the State of Washington, Federal government agencies or entities, Public-benefit nonprofit corporations, and Federally recognized Indian Tribes located in the State.
FSUSA Ordering Instructions. Equipment and/or Service orders are initiated through the contacts or online as indicated below. Online accounts will be created for each facility. Once account is established, each customer can place orders, view invoices, and see tracking information as it becomes available.
Primary Contacts: Liz Barrera & Meagan Larson
Liz’s Phone: (888) 623-4499 ext. 236
Meagan’s Phone: (888) 623-4499 ext. 235
Fax: (847) 623-2425
Liz’s Email: Liz@federalsupply.com
Meagan’s Email: Meagan@federalsupply.com
Online Ordering: contact us to setup your online account
Invoicing/Payment. Invoices are emailed with typical 30-day net terms Payment options include check, EFT payment, credit card payment, or other pre-arranged payment options.
Size: Will it fit your space and hold what you need?
Temperature: Can it keep food cold safely and consistently?
Energy Usage: Will it save on electricity over time?
WARE WASHING & DISPOSAL
Three things to think about before
OVENS, RANGES, & FRYERS
Three things to think about before buying:
Output: Can it handle your cooking volume?
Power Type: Gas or electric and is it compatible with your kitchen?
Ease of Use: Is it easy to operate and clean?
FOOD WARMERS & WARMING DRAWERS
Three things to think about before
SHELVING / RACKS
Three things to think about before buying:
Size & Fit: Will it fit your space and storage needs?
Weight Capacity: Can it safely hold your equipment and supplies?
Material: Is it suited for your environment (dry, wet, or refrigerated)?
MICROWAVES
Three things to think about before buying:
Power: Is the wattage high enough for quick, consistent
Capacity: Will it fit your plates and containers?
Durability: Is it built for frequent, heavy use?
ICE MACHINES
TRANSPORT CARTS
Three things to think about before buying:
Grade: Is it the right type for foodservice use?
Thickness: Is it strong enough for daily wear and tear?
Ease of Cleaning: Will it stay sanitary and easy to maintain?
CategoryThree-MaintenanceandRepairServices
ADDITIONAL INFORMATION / SERVICES
Customer Service/Sales Support
Available Monday–Friday, 8am–5pm CST by phone or email. Fully trained to support sales (product knowledge), accounting (ERP systems), warehouse (tracking), and marketing.
Sales Support contacts manufacturers every 72 hours for order updates. Updates are entered into the system and notification sent to the sales team so they can inform customers.
Response time goal is within 24 hours of initial customer contact
Immediate response required during or after hours may be sent to info@federalsupply com
Installation. Please reach out to your sales representative to discuss costs involved with the following services:
Equipment Installation
New equipment assembly and final connections to existing utility. Existing equipment disconnection and relocation to existing utility. Turnkey offerings for all kitchen and laundry equipment.
Inside Delivery
To a specific location inside the facility or on the property by a service agent for installation.
To a specific location inside the facility or on the property off LTL shipment.
Equipment Removal / Disposal. A network of CFESA and OSHA compliant service agent is used for removal and installation services, including but not limited to:
Equipment removal to a specific location on the property. Properly recycle/dispose of equipment off property
Equipment pickup for return to manufacturer
Equipment transfers from one location to another
Important note regarding disposal – Strict code requirements through local jurisdictions must be followed for all kitchen equipment disposal or recycling (when available).
Order Exchange / Modification. Instructions will be sent to the customer by email and will include:
Shipment labels
Contact information for the transportation company ETA on the replacement item
Extended Lead Times. Prior to submitting the order to a manufacturer on behalf of the State of Washington, lead times will be communicated immediately to ensure needs are met. If lead times do not fall within these, Federal Supply USA will consult and advise on other options available.
Order Cancellation / Return Policy. Please contact your sales representative to discuss the cancellation or return of any order. While it is always the goal to ensure there are no fees in these circumstances, due to the current supply chain, this must be discussed with the Manufacturer before doing so
Extended Warranty. Although options might be limited with some manufacturers, most offer additional one- or two-year warranty on their products Please reach out to your sales representative for current manufacturer extended warranty options and pricing
Travel Costs. Travel costs may be incurred for the following services. Please reach out to your sales representatives to discuss costs associated with the following:
Site Visits. Site visits may include the following services:
Kitchen consultation for remodel or new construction, dish rooms, exhaust hoods, walk-in coolers/freezers
Equipment Substitution. If a manufacturer can no longer provide a product, FSUSA will consult with customer to find a suitable replacement at no additional charge.
Additional Discounts. Individual purchase orders issued in the amounts below will qualify for an additional discount that will be shown as a line item on the facility’s invoice.
$50,000 – $99,999 = 1% discount off entire order
$100,000 – $249,000 = 2% discount off entire order
$250,000 or greater = 3% discount off entire order
Energy Star Rebates. A spreadsheet will be provided to the operator with the list of utility companies in the State of Washington that offer rebates for the specific pieces of equipment that qualify. Rebates are typically issued directly from the utility company to account holder.
Category Three- Maintenance and Repair Services
Service Request Process / Onsite Arrival
Same day request received.
Step One. Equipment model and serial number must be provided and will initially be troubleshot via phone.
Step Two. FSUSA will contact local service agent to establish date, time and service technician to be dispatched
Step Three FSUSA will provide requestor the best day and time agent can be available At completion of service
Step Four At completion of service, FSUSA will follow-up with the requestor and service agent to ensure satisfaction
Below is the hourly rate for each category of equipment. Additional changes for travel, parts, service fees may be incurred.
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