FAIRCAPE HEALTH TOKAI REHABILITATION
FAIRCAPE HEALTH
CONTENTS About Faircape Health Tokai Estate
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Facility Services
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Facility Admissions
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Medical Services
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Doctor Services
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Rehabilitation Services
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Support Services
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Patient Reviews
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ABOUT FAIRCAPE HEALTH TOKAI ESTATE At Faircape Health Tokai, we have segmented our services into care divisions of excellence, to ensure our clinicians are highly skilled and experienced for every condition we treat, using only the best and latest technology. We’ve built an environment and assembled a team that operates as one unit an ecosystem of sorts - where everyone equally utilises and leverages one another’s skills and capabilities to better the final outcome for all of our patients. Clinical evidence shows that treatment outcomes are best when treatment is administered by an interdisciplinary team incorporating a variety of practitioners. We bring together healthcare professionals from different fields to collaborate on treatment plans for optimal outcomes, bridging the gap between hospital and home. Faircape Health Tokai Estate provides restorative care and rehabilitation for those recovering from injury or surgery. The 70 bed, step down facility is located within 500m of the M3 motorway close to the Blue Route Mall. Upon arrival we talk through the diagnosis and as a team we begin putting together a tailored programme with the patient. In these ongoing assessments we try to get to know the patient’s story; their short and long-term goals, their living dynamics and personal passions we’ve seen how these conversations open the door to a deeper sense of trust in us as practitioners and in our programmes. We believe in working as an interdisciplinary team. This team comprises professionals from various disciplines who work in collaboration to address a patient with multiple physical and psychological needs. An interdisciplinary team is not just a group of experts implementing separate programmes on a patient. They complement one another’s expertise and actively coordinate to work toward shared programme goals. 4
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The interdisciplinary team at Faircape Health comprises: • • • • •
Doctors and Physicians Nurses and Carers Physiotherapists Occupational Therapists Speech Therapists
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Dietitians Psychologists Discharge Planner/Social Workers
*COVID-19 control and the management of risk is a priority for us. In light of the coronavirus pandemic, Faircape Health Tokai has implemented strict COVID-19 control policies and procedures.
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FACILITY SERVICES Faircape Health Tokai Estate’s accommodation is specifically designed for patient comfort, and stress-free recovery. Our rooms are replete with amenities and features to create a healing environment. Our inhouse catering service works in partnership with our staff dietitian to develop nutritionally balanced meals. Special dietary requirements are accommodated The facility is proud to offer the following services and amenities: • • • • • •
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3 x Three-course meals per day Tea and coffee in between meals Free Wi-Fi Hydrotherapy pool Piped oxygen On-site pharmacy
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Private visiting areas DSTV Coffee shop Outdoor green spaces Gym & rehabilitation room
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FACILITY ADMISSIONS The admissions process is as follows: • • • • •
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Doctor completes and emails Faircape Health’s sub-acute authorisation/patient referral form to casemanager@faircape.co.za Referral document is sent to medical aid for authorisation (may take up to 72 hours) Private paying patients are also accepted, they will be furnished with a quote that needs to be settled on or before admission. Once authorisation is granted, Faircape Health staff liases with the doctor to confirm the patients transfer. The patient is seen by our dedicated Patient Assessment Sister before admission to the facility to ensure appropriate continuity of care.
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MEDICAL SERVICES On arrival at Tokai Healthcare, the nursing services team admits the patient to the facility. The doctor immediately assesses the patient and refers him or her to the relevant interdisciplinary team members. Specialised medical services include: • • • • •
Dialysis Palliative care Oncology care Transplant care Blood transfusions
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NGT and PEG feeding Stoma care IV fluids and antibiotics Wound care X-ray facilities
Our doctors are on site 8am - 6pm, leading the MDT to ensure best rehabilitation outcomes.
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DOCTOR SERVICES ROLE OF THE DOCTORS AT TOKAI HEALTH We have a team of very passionate and dedicated Family Physicians and General Practitioners who look after patients during their stay at Faircape Health Tokai. Our role is supportive and we aim to ensure that patients are medically stable and able to get maximum benefit from rehabilitation. We focus mainly on acute conditions that immediately affect the rehabilitation progress, and we are in contact with hospital specialists to ensure continuity of care. All medication given while at our facility is provided by our pharmacy and claimed from the patient’s medical aid hospital benefit. We don’t allow patients to use their own medication. We have X-Ray facilities and are able to give intravenous fluids and antibiotics should patients require them. Patients need to follow up with their GP or specialist for chronic medications and conditions after discharge from Subacute. We don’t routinely investigate or treat chronic conditions during Subacute stay.
FREQUENCY OF VISITS BY DOCTOR Patients are assessed by a doctor on the day of their arrival. Doctors ensure that they receive all necessary chronic and acute medication while at Faircape Health Tokai. Following admission, the doctor sees the patient daily, Monday-Friday and over the weekend if needed.
LENGTH OF VISITS BY DOCTOR The admission consultation is generally 20 mins. The daily consults that follow are mostly brief and aimed at treating acute problems and ensuring medical stability.
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REHABILITATION SERVICES OCCUPATIONAL THERAPY Tokai OT is our aligned occupational therapy practice. Our team of occupational therapists enable our patients’ to regain their independence and maximise their participation in their everyday life activities by rehabilitating lost function, www.faircapehealth.co.za
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enhancing their skills and reducing limitations through the use of assistive devices and environmental adaptations. When an individual is admitted to a hospital setting there is a disruption in occupational performance. Therefore the vision for the OT practice is ‘facilitating a return to a fulfilling life through meaningful occupation’. We assist patients in the following areas: • • • • •
Self-care training and recommendations Upper limb rehabilitation and splinting Cognitive assessment and therapy Visual perception and sensory rehabilitation Home assessments and
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adaptations Carer and family training Return to work recommendations Return to driving recommendations Recommendations on assistive devices
PHYSIOTHERAPY Tokai Physiotherapy Inc approaches rehabilitation with the same commitment to excellence so intrinsic to Faircape Health. Our physiotherapists make a significant and positive impact on people’s lives through caring, healing, and empowering. Each physiotherapist on our team has a special focus within physiotherapy. Our unit includes multiple specialised departments within the practice. Each specialised department is championed by a lead physiotherapist. Our vision remains to build an all-inclusive environment with a patient-centred approach. We assist patients in the following areas: • • • •
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Orthopaedic rehabilitation Aquatherapy Neurological rehabilitation Cardiac rehabilitation
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Pre/Post surgical rehabilitation Pulmonary rehabilitation Oncological rehabilitation Long COVID rehabilitation
SPEECH THERAPY Our aligned speech and language therapist helps residents acquire or reacquire the ability to communicate and swallow to the best of their ability - Patients are seen on a referral basis. Collaboration with the dietitian ensures patients receive the best food in the appropriate consistency in order to meet their needs. Our team assists patients in the following areas: • •
Patients with neurological conditions (ie: stroke, head injury, tumor or dementia) Palliative or end-of-life patients
We provide treatment of: • • • •
Language disorders following neurological fallouts Swallowing disorders Motor speech disorders Implementation of
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alternative and augmentative communication Voice disorders Cognitive linguistic rehabilitation www.faircapehealth.co.za
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SUPPORT SERVICES DISCHARGE PLANNER Our discharge planner is a registered social worker, and the role is to facilitate the safe discharge of patients from the sub-acute environment. Where possible, this includes engaging directly with the patient regarding their future care needs and corresponding plan, for either returning home with home-based care, or transitioning to a long-term healthcare/ residential facility. The discharge planner liaises with the next-of-kin to develop an appropriate care plan as per the recommendations of the treatment team. The discharge planner offers emotional support to the patients and family members alike, when necessary and facilitates family meetings to ensure that the patient’s care needs are communicated to and understood by both the patient and their next-of-kin so that optimal recovery is achieved post discharge. Should any patients require the services of a social worker, the discharge planner will refer to an appropriate service provider (private social worker or designated field social worker) to ensure the patient has adequate support.
PSYCHOLOGIST Our aligned psychologist provides therapy using a variety of methodologies to alleviate mood and cognition related symptoms, as well as adapt to changes and strengthen resilience. Patients are seen on a referral basis.
DIETITIAN Our dietitian ensures that patients receive optimal nutrition to assist in speedy recovery and lasting health. Patients are seen on a referral basis.
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Our dietitian provides input for input on the following: • • •
Enteral feeding Oral nutritional supplementation regimes Meal plan adjustments to
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accommodate food allergies, intolerances and other feeding challenges Nutritional counselling, guidelines and meal plans
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PATIENT REVIEWS ★★★★★ “[...] it has been a wonderful experience to be surrounded by this huge team all committed to the well-being of those in their care. They all see themselves as responsible members of the therapy team and practice upliftment in every way possible for example, with their keenness to learn, with their generous help and encouragement and with their kindness and gentle handling.”
★★★★★ “I was so weak and not able to breathe and with the professional and empathetic care and treatment, 3 weeks later I can walk out [...] full of hope that I will recover fully from having been severely ill with COVID breathing my own air without support. Thank you to you all.”
★★★★★ “I spent 3 weeks there, after complex spinal surgery and had many complications. I could not have been in more professional caring hands.”
★★★★★ “[...] my physio was fantastic and gave me the love, care and compassion that I needed which in turn helped my confidence and helped me gain the skills which prepared me for my home environment.”
★★★★★ “[...] I had a full stroke whereby I could not walk, eat, or do anything. My stay at Faircape really helped me recover quickly and the speech therapist is the one that brought my ability to speak back quickly.”
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★★★★★ “I have had two stints at the Tokai Step Down Facility and have been very blessed to have had Jenna facilitate my healing resulting from my knee and hip replacement procedures. The professional rehabilitation is amazing and gives one a huge kick start to get back ‘on the road’ so much quicker and is highly recommended.”
★★★★★ “After having my leg amputated, I went to Faircape and had the pleasure of having Jenna as my physiotherapist. I was very weak on arrival and was there for 3 weeks. If it wasn’t for Jenna, through her commitment and dedication, I wouldn’t be where I am today. With her motivation and strength, you’d have to look far to find someone like her.”
★★★★★ “It’s such a pleasure to share my experiences with Jenna as my physio. I have had Jenna assist me following spinal surgery last year and again post Covid and Septicemia this year. Jenna is very professional, knowledgeable, consistent and very positive in her approach, which makes such a difference in achieving the desired results. Jenna made a difference in my process of healing. I am truly grateful.”
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Visit us at www.faircapehealth.co.za
FAIRCAPE HEALTH
Please do not hesitate to contact Faircape Health Tokai for more information on: healthcare@faircapehealth.co.za or 021 001 8291 Stay In Touch | @FaircapeHealth, @faircapelife, @faircapehealth_tokairehab
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