Welcome to Noordhoek Manor
FAIRCAPE LIFE Committed to excellence
Content Introduction
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General Information
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Village Map
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Garden Plan
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Evacuation Plan
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Medical Emergency Information
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After Hours Urgent Maintenance Information
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Burst Geyser Information
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Cape Medical Response
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Occupational Therapy Services
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DSTV Packages
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Fibre Information
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Take-away Procedure
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Housekeeping Services
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Pet Guidelines
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Noordhoek Manor Body Corporate Guidelines
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Noordhoek Manor Body Corporate Guidelines: Visuals
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Application Forms
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We would like to extend a very warm welcome to our Village. We will be happy to assist you wherever possible so please feel free to call on the following personnel:
Village Manager
The Village Manager is responsible for the harmonious running of the village, and is contactable via the Reception desk during office hours via ext 0100
Client Services Officer
The Client Services Officer deals with all general enquiries and can be reached on ext 0100
Administration Officer
The Administration Officer is happy to assist you with all account related queries and is available during office hours and can be reached on ext 0501
Unit Manager
The Unit Manager of the Healthcare Centre is on duty from 08:00 - 17:00 weekdays and is contactable on ext 0198
Security
Estate Manager
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Security can be contacted on ext 0199
The Estate Manager is responsible for all maintenance and security related matters and is contactable via the reception desk during office hours via 0500
Village Manager: Monica Mason | Tel: 079 727 4123
General Information Accounts: Monthly accounts will be sent out either via email or in your post box at reception. Payments can be made via Debit Order, Stop Order, EFT or Card Terminal at our reception. All banking details are on the accounts. Domestic Workers: If you have a domestic worker, please provide reception with her details and a copy of her ID document. Visitors: Visitors are announced to your unit by Security and are given access to the Village once you have confirmed that you are expecting them. Refuse: Domestic Refuse is collected on Mondays and Fridays. Please ensure that your refuse is put out before 7.15am. Over weekends you are requested to keep your garbage refuse inside your drying yard until Monday morning. Garden Refuse is collected daily in the afternoons. Security: Security and Emergency calls will be answered at any time of the day or night. By knocking the handset off the receiver of your telephone, or by using the panic button, immediate assistance will be forthcoming from the Health Care Centre and Security. Security can be contacted on ext 0199 – Securitas is the service provider. Electricity: Your meter is in the garage and electricity must be purchased and numbers keyed into your meter. Electricity Purchases: The Write Shoppe, Longbeach Mall or BP Garage, Noordhoek Outgoing / Incoming Mail: A postbox is located in the Clubhouse foyer and is cleared daily on weekdays. This service is not provided over weekends or on public Holidays. Stamps are available from Reception. Incoming post is delivered to your pigeonhole in the Clubhouse foyer on weekdays only. Deliveries are not made over weekends or on Public Holidays. Postal Address is: Noordhoek Manor Retirement Village, Private Bag X3 SUN VALLEY 7985
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Meals: Lunches are available in the dining room Mondays to Saturdays for residents and their guests, at R76.00 for a main course, R105.00 for a 3 course and on a Sunday ranges from R 130.00 to R137.00 for a 3 course roast. Takeaway meals may be ordered and collected from the coffee shop at 13h00. Meals are to be booked by 3pm on the day prior. Bookings for Sunday meals in the Club Dining Room must be made by 12.00pm on the Friday before the meal is to be taken. However, take-away containers are priced as follows :
Main meal 3 division container.................. Dessert container................................... Soup container.......................................
R3.50 R1.50 R1.50
Evening functions are held during the month. Details of this function is published in the monthly entertainment letter and on the notice board in the foyer. All meals are charged to your account. The Coffee Shop ex is 0544 and their email is nmfoh@faircape.co.za Application Forms: Application foms can be collected from your Village Manager. Village Information: Please keep up to date with events by reading the notices on the Notice Board in the foyer. We do hope that your stay at Noordhoek Manor will be a long and happy one!
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Village Manager: Monica Mason | Tel: 079 727 4123
Village Map
FAIRCAPE LIFE Committed to excellence
Noordhoek Manor
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Manor
Bays
acilities
Cottages
Parking bays
Village facilities
Fire hydrants
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Garden Plan LEGEND
■ Building Colour ■ ■ Gardens By Owner
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GARDEN DEMARCA
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Village Manager: Monica Mason | Tel: 079 727 4123
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NOTES: THIS DRAWING IS NOT TO BE SCALED FROM (±1:500 @ A2)
LAST UPDATED:
2020.11.24
DRAWING NO:
NM-I-G-01
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ISSUED:
OFFICE
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k Zone
e Zone
low Zone
een Zone
rple Zone
Evacuation Plan FAIRCAPE LIFE Committed to excellence
Noordhoek Manor Green Zone
Units: 101 - 123, 301 - 306, 318
Yellow Zone
Units: 124 - 136, 208 - 219, 231 - 235, 237 - 241
Pink Zone
Units: 201 - 207, 220 - 230, 242, 516 - 521
Orange Zone
Units: 236, 319 - 338
Blue Zone
Units: 307 - 317, 344, 501 - 515
Purple Zone
Units: 401 - 440
Assembly Point Green Zone Assembly Point Yellow Zone Assembly Point Pink Zone Assembly Point Orange Zone Assembly Point Blue Zone Assembly Point Purple Zone Assembly Point Fire Hydrants
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Village Manager: Monica Mason | Tel: 079 727 4123
Medical Emergency Information Faircape Health is able to offer a Primary Health Nursing service to the residents of the Village. Primary Health Nursing is defined as the nursing care offered during one’s first contact with a health professional and incorporates the following principles: Health promotion
Palliation
Illness prevention
Wound management
Chronic disease management
Infection control
Basic care of the sick
Immunisations
Rehabilitation
Community health and development
Faircape Health have entered into agreements with GP practices in your area where the doctors have agreed to deliver services after hours. It is important that residents ensure that they will have a GP practice who will attend to residents at home in the case of need, please contact your nursing services manager for the details of these doctors. We encourage you to build up a relationship with your doctors. Faircape Health nursing staff operate the Healthcare Clinic from Monday to Friday, during which time village residents can attend and receive primary health nursing. This may include the recording of blood pressure, a finger prick glucose test, a urine dipstick test etc. Consumables used will be appropriately charged for e.g. urine dipstick test strips, dressings etc. Assistance will be offered, where needed, for chronic medication blister packs to be packed and delivered by a pharmacy. Should you have any questions or concerns relating to the Healthcare Centre, please direct them to your Village Manager. Healthcare Telephone
021 787 0198
Healthcare Emergency Cellphone
060 976 3025
CMR
082 782 4444 / 021 782 0606
Police Flying Squad
10111
Fish Hoek Police Station
021 784 2700
Fire Brigade - 24 hrs
021 590 1900
Estate Manager
076 077 6647
Village Manager
079 727 4123
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Extention Details
Extention Number
Healthcare Unit Manager
0468 (Office Hours - 8:00 am to 4:00 pm)
Healthcare Clinic
0538 (Office Hours - 10:00 am to 11:00 am)
Healthcare Duty Station
0198
Security Gate
0199
Emergency Procedure To ensure your safety, it’s vital that all residents kindly read and familiarise themselves with all emergency information. 1
In case of Medical Emergency call: CMR on 082 782 4444 / 021 782 0606
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Push the Panic Button. This will alert Healthcare AND Security.
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Healthcare will attempt to make contact with you by telephone.
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The on-call designated carer will be dispatched to your unit. Medical assistance can only be rendered by the Emergency Medical Services (EMS). Our healthcare staff are not legally permitted to diagnose or perform clinical procedures as it falls outside of their scope of practice. Any carer present in an emergency may only provide comfort to a person until the EMS arrive. The security guard will also be summoned to the unit to render assistance to the carer.
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The carer will communicate by two way radio with healthcare as to the nature of the emergency. Depending on the severity of the matter the Healthcare Sister will escalate the call to the emergency services.
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Healthcare will ensure that a back up call is made to the relevant emergency services.
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The carer and security guard will stay with you until the relevant emergency services arrives.
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The EMS are staffed by paramedics who are trained to diagnose and treat medical conditions. They are able to provide the best possible outcome to a medical emergency.
Please Note: The Emergency Medical Services (EMS) to the village are paid for by Faircape at no extra cost to the resident. This includes paramedics. Thereafter, all costs relating to treatment and additional services such as ambulance transportation, further medical assessment, prescribed medicines, and so forth will be for the resident’s account.
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Village Manager: Monica Mason | Tel: 079 727 4123
Emergency Information - Frequently Asked Questions & Answers: What happens when I press my panic button? Both healthcare & security services will be notified by a ringing alarm. A screen will display the unit number of the resident as well as the exact time at which the panic button was pressed. The alarm will ring continuously and can only be disabled manually. The Registered Nurse (RN), Enrolled Nurse (EN), or Nursing Service Manager (NSM) on duty will notify the carer who will arrive with a radio, the resident’s spare keys, and a mini first aid kit (containing gloves, and crepe bandage). The RN/EN/NSM will then telephone the village residence to enquire about the incident. If the telephone is not answered, the incident will be treated as an emergency. If the carer identifies a medical emergency or potential medical emergency, medical emergency respondents will be notified and they will arrive at the residence as soon as possible. What is the carer expected to do when she arrives? The carer will remove any potential dangers from the area and endeavour to make the resident comfortable by providing a blanket and pillow. The carer will clean up any spills, pick up any fallen objects, offer a drink of water, and change a diaper if needed and appropriate. The carer will continue to provide as much support as they are able until the medical respondents arrive and provide feedback as necessary to the RN/EN/NSM on duty. What happens if the situation is serious or worsens while the carer is tending to the incident? The RN/EN/NSM will call the emergency service, and provide them with the additional information. All emergency services have a grading system. They will assess the new information provided to them and escalate their response accordingly. What if I have fallen and need help getting up? The carer will continue to provide comfort and support to the best of her ability. She is not, however, permitted to help the resident stand up. The carer is not sufficiently trained to assess the possibility or severity of internal injuries such as broken bones. Cracked or broken bones (especially vertebrae) can lead to serious complications if the resident is moved before being assessed by a qualified emergency respondent. Why can’t the RN/EN/NSM on duty come to my residence and provide assistance? The RN/EN/NSM on duty may not leave the healthcare centre to attend to a resident of the village. She must remain in the Nursing Services Office in order to coordinate the emergency response procedures. Additionally, it’s beyond the scope of her practice to perform medical diagnosis which is required as part of the response protocols. What is the role of the emergency services after I have pressed my panic button? Faircape Life has signed a service level agreement with CMR, ER24, and CMC to respond to medical emergencies. What will it cost me for the call out and emergency service response? Residents are not charged for the response and assessment. The cost of the emergency services response and assessment is covered by the service level agreement between CMR, ER24, and CMC. Further charges may be incurred however for any additional services related to medical treatment including transport to and from hospital.
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If I don’t need to go to hospital for further medical assessment can I stay at home? Yes, once the emergency service respondents have performed their assessment they will provide recommendations based on the need for further treatment. What if the emergency service respondents recommend hospitalisation but I don’t wish to go? The emergency service respondents will kindly ask that you sign a document to indicate that you don’t wish to be taken to hospital by them. This is commonly referred to as an “RHT”, or “Refusal of Hospital Treatment”. They will ask you to sign this document in order to protect themselves from potential legal consequences should a serious or life threatening medical emergency go untreated because of refusal to be transported safely by them to the hospital. Is there a record of every emergency? Yes, if a panic button was pressed and the emergency response procedures set into motion, the RN/EN/NSM on duty will record and submit an incident report before the end of her shift. The incident report will include a summary of all events which transpired and how Faircape Life responded. These incident reports are received, assessed and reviewed by all members of our Multidisciplinary Team (MDT) to ensure residents receive only the highest standard of care, comfort, safety and security. What happens during the incident report review process? During the incident report review process, the appropriate member of the MDT will be assigned to perform follow ups. For example, if a fall was caused by a slip in the shower our Nursing Services Manager or Occupational Therapist will be assigned to investigate. They may make an appointment with you to visit your residence and assess the shower to add additional hand-rails or provide a non-slip shower mat. Every incident is unique and the Faircape MDT will always take every step possible to provide you with the highest standard of care, comfort, safety and security. Will I be charged for the MDT follow up visits? No, you will not be charged for any follow up visits by members of the Faircape MDT. You will however need to purchase any recommended additions or alterations to your residence based on the MDT recommendations (eg. a new shower hand-rail or non-slip shower mat). Will I be required to visit my doctor after an incident or a fall? We would very much like for you to be monitored after a fall or incident even if immediate hospitalisation wasn’t required. You may visit our village clinic for your healthcare needs or make an appointment with your trusted personal doctor. It’s important to be monitored after an incident so that your trusted healthcare providers can rule out any potential medical reasons for the incident or fall. For example, dizzy spells may be indicative of low blood pressure, hypoglycaemia, or even a side-effect of prescribed medication. What if I require medical assistance from the healthcare centre but it doesn’t seem to be an emergency? If you need primary medical care visit the healthcare centre during clinic hours (10am to 11am). If it is past 11am and you require primary medical assistance that cannot wait until the next day please still go to the healthcare centre. If you require transport call the Village reception. If it is after hours (past 4pm) or you are physically unable to mobilise or are too unwell to go to the Healthcare Centre press the panic button.
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Village Manager: Monica Mason | Tel: 079 727 4123
After Hours Maintenance Emergency In Case of Burst Pipe, Geyser, or Flooding: 1. Turn off the main water stop-cock. The location of your stop-cock should have been indicated to you and we encourage you to check this if you are unsure. 2. Call the Estate Manager on 076 077 6647 to report the incident. 3. In the event that there is no response, call the Village Manager on 079 727 4123 to report the incident. Other Urgent Emergency Maintenance Items We encourage you to wait until morning when it is less costly to obtain a professional contractor to manage the issue. Typical Maintenance Emergencies Include: • Burst pipe, geyser or flooding • Electrical power outages Should you experience any of these emergencies, which cannot wait until the next day, a list of emergency contact numbers are available from security. Special Notices Do not call the healthcare centre for maintenance related emergencies.
Burst Geyser Information Dear Owners/Residents/Nominated Occupants This circular only applies to Owners who purchased after November 2004. Both the maintenance and the cost of replacing the geyser for Owners prior to November 2004 remain the responsibility of the Manor. Troublesome geysers and what to do? The facts • The Prescribed Management Rules state that all owners of sections (units) are responsible for the maintenance or replacement of the geyser • Geysers are insured under the Body Corporate insurance • “As a general rule of thumb regarding geyser claims : • Your insurance policy provides cover for sudden and unforeseen damage to geysers. This means that if your geyser bursts, implodes or falls from its mountings the policy will pay for its replacement”. • Owners/Residents will be liable for all/any excess payable on the claim for the burst geyser
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Calling a Plumber – during office hours • Contact Noordhoek office, either the Estate Manager or the Village Manager, who will then make the necessary arrangements to replace the geyser • During business hours (and/or when replacement geysers are available) repairs should be completed on the same day. Calling a Plumber – out of office hours • Phone either the Estate Manager or the Village Manager • The Estate Manager or the Village Manager will arrange for a plumber to be dispatched to your unit as soon as possible. • After hours, weekends or public holidays may result in the unit’s geyser being “isolated” only until the earliest opportunity for repairs. • The payment for any other geyser problems e.g. a broken thermostat or normal wear and tear will be for the Owner/Resident’s own account • Contact the office as soon as possible to inform the Estate Manager or Village Manager. PLEASE NOTE: Should you phone a Plumber directly, you will not be able to claim from our insurance policy Isolation of Water • In the event that the particular geyser installation excludes the possibility of isolation, the plumber must “make a plan” to manually isolate the geyser only. In the event that this is not possible, we would have no alternative but to shut off the entire unit. Payment – if it is an Insurance Claim • Payment for the plumber (if it is a burst geyser) will be arranged via Faircape. • The excess will then be debited to your Body Corporate account. Payment – if it is not an Insurance Claim • If the geyser rusts, becomes clogged, corrodes or the sacrificial anode degrades there is no cover as a gradually operating force is responsible for the damage. • The cost of repair or replacement of the geyser will be for the Owner/Resident(s) own account. Resultant Water Damage • However, subject to the specific policy terms and conditions covering the contents (the Owners/Residents own policy) or fixtures & fittings (usually part of the Body Corporate policy) of a unit, it is possible to claim for the resultant water damage if the approximate cause of the water leakage from the geyser was a “gradually operating force”.
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Village Manager: Monica Mason | Tel: 079 727 4123
Cape Medical Response CMR - 082 782 4444 Dear Resident of Noordhoek Manor, Cape Medical Response is a private emergency medical response service that is dedicated to the “Far South” area of the South Peninsula. The service provides 24-hour emergency response service to subscribers within a defined geographic area. The services’ prime function is to get to the scene of a medical emergency as quickly as possible and to stabilize or resuscitate the patient. Once this initial, and critical, attention has been given, additional treatment and/or ambulance or helicopter transport can be determined according to the patients’ needs or with the family doctor. (Cost of transportation for the residents’ account). All Noordhoek Manor residents are automatically covered by CMR on the Noordhoek Manor property. As with all CMR memberships, if you are treated, there are no additional charges from CMR for services rendered or medical consumables. This membership includes visitors on your home premises. For 24-hour medical emergencies, please call CMR on 082 782 4444. Give your name and address, state your emergency. Push the Panic Button. This will alert Healthcare and Security
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Occupational Therapy Services Faircape Health Occupational Therapy Services for long-term care Occupational Therapy Services available to village residents The Faircape Health Occupational Therapist based in the healthcare centre is available for individual consultation with village residents upon referral. Referral can be made based on needs related to fall risk, home safety, assistive devices, home & task adaptation, individual activity planning with cognitive impairment and driving ability concerns. If ongoing rehabilitation is required, the services of an external Occupational Therapist will be recommended. The on-site Occupational Therapist provides a balanced, comprehensive therapeutic activity programme on a group and individual basis. The therapeutic activity programme aims to improve and maintain mental, social, psychological & physical functioning and wellbeing and enhance quality of life. The Occupational Therapist assesses each resident to determine their abilities and activity needs and prescribes and plans the activity programming according to this. The Occupational Therapist integrates modalities such as multisensory stimulation, reminiscence therapy, music, pet therapy, cognitive stimulation, exercise and more into the activity programme. Besides therapeutic activity, the Occupational Therapist also addresses individual health or therapeutic needs such as fall prevention, assistive device prescription, compensatory/adaptive communication strategies and task adaptation as needed. The Occupational Therapist also provides training to staff and support, education or counselling to residents or families as needed.
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Village Manager: Monica Mason | Tel: 079 727 4123
DStv Packages
DStv Business - Stay Ultra R545 Per TV Point
DSTv Business - Stay Essential R545 per TV Point General Entertainment 101 - M-Net (HD) 103 - 1Magic (HD) 115 - M-Net City (HD) 120 - BBC Brit (HD) 121 - Discovery Channel (HD) 122 - Comedy Central (HD) 124 - E! Entertainment (HD) 125 - FOX (HD) 127 - Ginx (HD) 131 - Lifetime 132 - CBS Reality 135 - TLC Entertainment (HD) 136 - Discovery Family (HD) 144 - kykNET (HD) 161 - Mzansi Magic (HD) 166 - Zee World (HD) 901 - M-Net Plus 1 (HD) Movies 104 - M-Net Movies 1 (HD) 106 - M-Net Movies 2 (HD) 107 - M-Net Movies 3 (HD) 108 - M-Net Movies 4 (HD) 109 - Pop Up Movies (HD) 138 - eMovies+ (HD) 140 - eMovies Extra (HD) 149 - FliekNet Documentary 170 - CBS Justice (HD) 171 - Discovery ID (HD) 180 - People’s Weather 181 - National Geographic 182 - Nat Geo Wild 184 - BBC Earth (HD) 185 - Curiosity Stream (HD) 186 - History (HD) Lifestyle 147 - VIA (HD) 174 - BBC Lifestyle 175 - Food Network (HD) 177 - Home and Garden TV (HD) 179 - Travel Channel
Sport 200 - SuperSport Blitz (HD) 201 - SuperSport Grandstand (HD) 202 - SuperSport PSL (HD) 203 - SuperSport Premier League (HD) 204 - SuperSport La Liga (HD) 205 - SuperSport Football (HD) 206 - SuperSport Variety 1 (HD) 207 - SuperSport Variety 2 (HD) 208 - SuperSport Variety 3 (HD) 209 - SuperSport Variety 4 (HD) 210 - SuperSport Action (HD) 211 - SuperSport Rugby (HD) 212 - SuperSport Cricket (HD) 213 - SuperSport Golf (HD) 214 - SuperSport Tennis (HD) 215 - SuperSport Motorsport (HD) 218 - ESPN 1 (HD) 219 - ESPN 2 (HD) 236 - WWE C (HD) 241 - SuperSport Maximo 1 (HD) Free-To-Air Channels 191 - SABC 1 (HD) 192 - SABC 2 (HD) 193 - SABC 3 (HD) 194 - eTV (HD) Community Channels 251 - Soweto TV 260 - Bay TV 261 - 1 KZN 262 - Tswane TV 263 - Cape Town TV 265 - Gau TV 292 - Lesotho TV Children 301 - Cartoon Network (HD) 302 - Boomerang (HD) 303 - Disney Channel 305 - Nickelodeon (HD) 306 - Cbeebies 308 - NickTOONS 309 - Disney Junior
311 - eToonz 319 - Mindset Learn Music 323 - MTV Music 24 325 - TRACE Urban (HD) Religion 331 - One Gospel 340 - Dumisa 341 - Faith (prev TBN) 342 - DayStar 343 - TBN Africa (prev Rhema) 347 - iTV 390 - Emmanuel TV News & Commerce 400 - BBC World News 401 - CNN International (HD) 402 - Sky News 403 - eNews Channel Africa (HD) 404 - SABC News (HD) 405 - Newzroom Afrika (HD) 406 - Al Jazeera 407 - Russia Today 408 - Parliamentary Service 409 - CGTN News 410 - CNBC Africa 411 - Bloomberg 412 - Business Day TV 414 - Euro News 417 - Africa News Specialist Channels 431 - BVN (Dutch) 435 - RTPi (Portuguese) 437 - TV5 Monde Afrique (French) 447 - CCTV 4 (Chinese) 515 - TV Record (Portuguese) Radio Channels All DStv radio channels are included
* Terms & Conditions apply - For Full Terms & Conditions go to business.dstv.com * Channels are subject to change * For assistance: Customer Support Centre 011 289 2289 or DStvBusiness@multichoice.co.za www.faircapelife.co.za
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Fibre Information Connect to a world of entertainment at home with Faircom Fibre We’re in the process of installing fibre internet at all six of our Retirement Villages. Yours is already one of them! On top of this, we provide on-site training so our Residents know how to get the best out of streaming services like Netflix. Why fibre? • Stream or download your favourite movies and TV shows • Save money and make telephone calls over the internet • Register for DStv Now and start live streaming a selection of the best DStv channels (no decoder or upgrades to the DStv infrastructure necessary) Questions? Book a one-on-one on-site session with a Faircom representative. Phone: (021) 815 5700 Email: info@faircom.co.za Website: www.faircom.co.za Starting from 4Mbps @ R250 p/m (Data) Starting from 4Mbps @ R399 p/m (Data + Voice)
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Village Manager: Monica Mason | Tel: 079 727 4123
Take-away Procedure Take-away procedure for regular takeaways: 1. Residents may book take away meals of the Daily Lunch Menu or the Cafe Menu. 2. Homebaked Bread will be cling wrapped – butter will be supplied. 3. Booking take-away meals must be done on the Meal booking sheet by 15:00 the day before the meal is required. 4. Because the quality of some meal items may be compromised when reheating, it is recommended that residents eat their meals in the dining room if possible. 5. Take-away meals may be collected from 13:00 the Food Services Manager in the dining area. 6. Take away container charges will apply, depending on the meals ordered. 7. Booked Meals will be labeled with Resident Name, Cottage Number, and signed of by the Chef to confirm good order. 8. Meals not consumed immediately must be refrigerated and stored below 4 degrees until ready to be consumed. 9. Meals must be removed from packaging before reheating. 10. Meals not consumed in 24 hours of collection must be discarded. The Coffee Shop ex is 0544 and their email is nmfoh@faircape.co.za
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Housekeeping Services Faircape Life offers residential cleaning at all 6 villages. Our professional housekeepers give a helping hand so that you can take a break. Courteous and thorough, our housekeepers are trained to bring spring-cleaning sparkle to your home, every day of the week. Just leave the cleaning chores to us! Housekeeping Standard Session: A standard cleaning session lasts a minimum of 2 hours and includes:
Dusting: Surfaces, fixtures and blinds
Housekeeping Services
Kitchen: All surfaces, sink, cupboard exteriors, appliances exteriors
Bedroom:
Bathroom
Floors
Linen change, cupboard exteriors
Hand basin, shower, and toilet clean
Sweeping, mopping, and vacuuming
Housekeeping Optional Extras: Optional extras require an additional 1 hour and includes: • Windows: Interior, and exterior • Appliances: Cleaning inside the microwave, fridge, and oven • Cupboard: Cleaning inside, packing of cupboards
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• Walls: Interior cleaning • Laundry: Washing, ironing, and folding
Village Manager: Monica Mason | Tel: 079 727 4123
Please Note: • All cleaning equipment (broom, mop, window squeegee, dust cloths, etc.) and cleaning products (dishwashing liquid, surface cleaner, oven cleaner, window cleaner, etc.) are to be supplied by the resident. • Optional extra housekeeping services must be booked in advance and may be booked outside of a standard session. • The additional services are not included in the standard two hour session and an extra one hour needs to be booked per request. • An additional cost of R15.00 will be charged for specialised chemicals to clean appliances. Booking and Pricing Information: Lezandri de Wit on lezandriw@faircape.co.za or get in touch with your Village Manager to book.
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Pet Guidelines As a general rule, pets shall be controlled by their owners, to ensure that they, in no way, constitute a nuisance to other residents. Noordhoek Manor motivates and recognizes the value and importance associated with the companionship that a pet provides for an individual. Therefore, we allow residents to keep pets in their residences. The opportunity for residents to keep pets is subordinate to the right of each resident to be free from any inconvenience created by other residents’ pets. Meet and Greet Management would love to meet your pet upon arrival at the village. Documentation of appropriate vaccinations and a veterinarian certificate of good health must please be provided at the time of our meet and greet. Basic Guidelines: Only the following types and number of pets will be allowed. Should you wish to accommodate both a cat and a dog only one of each will be permitted. Should a pet/s pass away it may be replaced meeting the following guidelines listed below, please note you will only be allowed to replace one pet 1. Dogs • Maximum number: Two - subject to consent • Maximum size: Small to Medium Dogs, Large dogs that have a well established long relationship with their owner/s prior to joining Noordhoek Manor will be welcomed. Upon the death of your pet you will only be allowed to replace your pet with a small to medium size dog • Must be neutered or spayed and have distemper, rabies and other relevant inoculations. • Must be tagged for identification • Breeds whose origin shows development for purpose of “attack, or fighting,” are not appropriate for Noordhoek Manor. • It is strongly advised that puppies under one year of age not be acquired due to the high level of maintenance and care such a small animal requires • Dogs must be house-trained and well-behaved. 2. Cats • Maximum number: Two – subject to consent • Maximum size: Not applicable • It is strongly advised that kittens under one year of age not be acquired due to the high level of maintenance and care such a small animal requires • Must be neutered or spayed and have distemper, rabies and feline leukemia inoculated. • Must be tagged with identification , and a bell 3. Birds • Maximum number: Two– subject to consent • It is recommended that your bird/s wings are clipped to prevent them from flying away however you are under no obligation to do so. • Must be caged when outside the resident’s dwelling! • Must have annual health examination and appropriate vaccinations. 24
Village Manager: Monica Mason | Tel: 079 727 4123
4. Fish • Maximum aquarium size: 190L • Safe location within the Residence • No small mammals (gerbils, hamsters, rats, rabbits, guinea pigs), reptiles, monkeys or other exotic or undomesticated animals of any type will be allowed. Damage Costs The resident is also required to reimburse Noordhoek Manor for damages that may occur because of their Pet. Noordhoek Manor reserves the right to offset any costs associated with any damage caused by a resident’s pet by billing the resident. Any residence that was occupied by a mammal or bird will be fumigated upon the vacancy of the residence and prior to a new resident moving in. The cost of such will be covered by the resident. The resident may also be financially responsible for any flea or other insect infestation that affects adjacent residences as a result of their pet. The following rules apply for all pets • Dogs must be kept in the resident’s residence or under control at all times when outside the unit. Under no circumstances is the dog allowed to roam outdoors without owner and on a lead. Invisible fencing does not constitute acceptable control for pets on the Village property. Please ensure that you construct fencing at your unit to secure your pet, the Estate Manager will assist you with possible options. • Pets will not be allowed in the Dining Room at any time. (Guide Dogs are not subject to this restriction.) • All animal waste (from litter boxes, cages, etc.) must be picked up and disposed of in sealed plastic bags and placed in the trash bin. If you are placing litter in the trash bin, please use two heavy-duty trash bags. Litter from litter boxes is not to be disposed of in the toilet. Charges for unclogging the toilet or cleaning up any common area will be billed to the Resident. • The resident agrees to clean up behind their pet while walking the pet on the common grounds and/or on the walking trails (exceptions will be made in the case of service dogs for the sight impaired). • The resident agrees to keep their pet under control at all times so that the pet does not jump up on other residents and guests on the property. • Residents pets that disturb the peace and quiet of others through noise ( excessive barking, whining, meowing, screeching, etc.), odours, animal wastes, biting, scratching or other nuisance will be engaged by management to discuss an action plan to address the pet’s behavior and the way forward. • If the resident is to be away from their residence for longer than 12 hours, arrangements must be made for the care of the pet. Under no circumstances are pets to be left unattended in the resident’s residence for more than 12 hours. Pets left unattended for a longer period will be considered an emergency and reported to the appropriate authority for removal from the www.faircapelife.co.za
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premises at the resident’s expense. If the resident leaves the pet unattended because of emergency illness, their responsible party will be contacted. • The Resident agrees to provide adequate care, nutrition, exercise and medical care for their pet including all regular inoculations as required or necessary. Pets that appear to be poorly cared for will be reported to the appropriate authority for removal at the resident’s expense. • Visitors’ pets will not be allowed on the premises unless communicated to management by the resident in advance. • Please be so kind as to inform the office regarding arrangements made for your pet/s should you be away or leaving on vacation.
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Village Manager: Monica Mason | Tel: 079 727 4123
Noordhoek Manor Body Corporate Guidelines for Additions & Changes Preamble: Guidelines for changes are in place to preserve the integrity and uniformity of the Village. • NO changes may be effected to the exterior of the Units without plan/sketch being submitted to the Trustees for consideration, inspection and written approval. Sketches/plans to be stamped and signed by at least 2 members of the Trustees and minuted at a Trustees meeting. • All approved exterior alterations or additions are to be finished in the same way as the rest of the Village. Sun Rooms • Please refer to drawing 3.01. • No construction of sun rooms may commence prior to written approval by Trustees. • No construction may commence prior to handing in the approved Municipal plans to Trustees. • No construction may commence prior to signature of building rules. • Sun rooms may only be erected on the paved area under the pergola and may not exceed the outline of the bricked patio area which has been registered as part of your section. • Trustees to be informed at beginning and end of building process to allow them to inspect the quality of work carried out. Picket Fences • Please refer to drawing 3.05. • Picket fences may be erected around a small area of the garden out of view from the neighbours wherever possible and for the sole purpose of restricting a dog and allowing an area for “toilet purposes”. • If an owner of a section or Life Right no longer owns a dog or the Occupant passes away the picket fence has to be removed at the cost of the owner/Estate. • Owners must maintain the picket fence which has to be in good order, no rotten sections and paint finish must be in good condition at all times. • Picket fence areas have to include a gate to allow access for gardening staff with a lawn mower. • Picket fences may only be erected after written approval has been obtained based on a sketch and after inspection by the Trustees. • Preferable no picket fence may be visible from the road. • All picket fences are to be of a standard height, (1.2m high)(900m?) colour (white) and material (painted Aluminium/Timber or PVC). Garden Trellis • Please refer to drawing 3.08. • Sketch of proposed position to be approved by Trustees. (See 3.08 of standard trellis permitted). Wooden & painted white. No metal structures which can rust will be permitted. Gardens • See garden policy Awnings • Please refer to drawing 3.04.1 to 3.04.4. • Trustees approval is required. www.faircapelife.co.za
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Roof Over Drying Yard • Please refer to drawing 3.02.1 & 3.02.2. • Trustees approval required. • Municipal approval is required. Wooden Pergolas • Please refer to drawing 3.04.4. • No creepers may be allowed to grow on/over wooden pergolas. This prevents proper maintenance. Should this be allowed to happen the owner/occupant will be held responsible for maintenance/replacement of this construction. • If a unit comes on the market and has a rotten pergola this will be removed and not replaced. Gas Fire/Heating For Unit • Trustees approval required. • Gas installation may only be done by an approved/accredited gas supplier. • Installation certificate must be submitted to Trustees to keep on file. • Gas bottles may not be visible from the road or to neighbours. • These should preferably be installed in the drying yard as per Fire Department Standards. • The flue must be painted “Black” or “Stainless Steel”. Please refer to drawing 3.06. Gas Hob Installation In Kitchen • Trustees approval required where applicable. • Gas installation may only be done by an approved/accredited gas supplier. • Installation certificate must be submitted to office to keep on file. • Gas bottles may not be visible from the road or to neighbours. These should preferably be installed in the drying yard as per Fire Department Standards. Solar Heating • No tanks allowed on the roof. • Trustees approval is required where applicable. Airconditioners • Trustees approval is required. • Any external parts of the air conditioner unit should be placed at low level so it is not visible from the road. • Maintenance of the air conditioner will be for the account of the Occupant. DStv Dishes • Trustees approval is required. • Maintenance thereof is for owners account. Carports • No carports will be allowed in the Village. Additional External Lighting • No additional lights may be attached to the exterior of a Unit without written approval from the Trustees. Any additional lights have to match the existing light fittings on the Units. Built In Braai/Chimney • Please refer to drawing 3.06. 28
Village Manager: Monica Mason | Tel: 079 727 4123
All External Alterations E.g. Additional Window • Treated individually. • All finishes have to match existing finishes. • Trustees approval is required. Drying Yards • No creepers may be allowed to grow on/over drying yards. This prevents proper maintenance. Should this be allowed to happen the owner will be held solely responsible for maintenance/ replacement of this construction. Any Signage • Trustees approval is required. Paving • To match existing paving. • Bricks compacted correctly. • Laid to prevent water pooling. • Contractor to be aware of plumbing and pipes. • Trustee approval is required. Front Door • Please see reference drawing 3.07. Security Door & Burglar Bars • Please see reference drawing 3.03.1 & 3.03.2. • Only exception to the rule will be “white” authentic Trelli-door security gates with top and bottom rail fixed.
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Noordhoek Manor Body Corporate Guidelines Visuals 1. SHAPE Only canvas awnings and aluminium pergolas with aluminium columns permitted No fixed or movable aluminium/plastic/metallic/fold-arm/ eyebrow-pram awnings permitted. pergola
retractable pergola awning
timber or steel corner pole COL: white or white epoxy coated brick paving to match existing existing grass
PERGOLA AWNING HIGHLY RECOMMENDED 60 x 20 aluminium slats at +/-80mm centres
pergola refer dwg. no. 3.03.1-4 timber or steel corner pole COL: white or white epoxy coated brick paving to match existing existing grass
SLATTED AWNING NOT ALLOWED adjustable aluminium awnings
pergola
ADJUSTABLE ALUMINIUM AWNING NOT ALLOWED NOORDHOEK MANOR - RETIREMENT VILLAGE NOORDHOEK
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shadecloth
60 x 20 fixing aluminium slats
pergola
SHADECLOTH & SLAT FIXING NOT ALLOWED
fold arm awning not allowed
FOLD ARM AWNING NOT ALLOWED 'eyebrow' pram awnings not allowed
'EYEBROW' PRAM AWNING NOT ALLOWED NOORDHOEK MANOR - RETIREMENT VILLAGE NOORDHOEK
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2. FRAMEWORK Framework and supports should consist of existing pergola members, where possible, as specified in this design guideline. Where additional framework is needed it should always complement the existing pergola. Ensure the supports and framework can support the awnings in all weather conditions.
3. AWNING COVER MATERIALS CANVAS This is a most attractive material and therefore highly recommended. However it does require a certain amount of maintaining. Recommended colours are white, or soft earth colours. SHADECLOTH As with canvas this requires a certain amount of maintenance. ALUMINIUM This is the most robust material and requires the least maintenance. However care should be taken that aesthetically it complements the pergola structure and does not look too 'heavy'.
5. SOME LOCAL SUPPLIERS SOLARA AWNINGS, CAPE TOWN (Canvas Type) Ph 021-951 3104 021-447 6243 www.solara.co.za
VARILUX ADJUSTABLE ALUMINIUM AWNINGS Ph 021-852 1716 www.varilux.co.za
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TRANSPARENT BURGLAR BARS 33x6mm transparent burglar bars with 100-120mm spaces between the bars with white caps to match the window frames.
ELEVATION NOORDHOEK MANOR - RETIREMENT VILLAGE NOORDHOEK
ARCHITECTURAL GUIDELINES TYPICAL BURGLAR BARS
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FIRE PLACE FLUE 250-300mm diameter flue Colour black or stainless steel
fixed cowl non-rotating
metal flashing colour: black
MINIMUM HEIGHT 900
black painted flue existing roof
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GARAGE
existing drying yard
ELEV: A
2355
ELEV: C
365
2800
PLAN
open void new polycarb IBR Sheets
new polycarb IBR Sheets timber ends painted white
300
150 x 50 timber trusses, painted white
ELEV: B
1800
2100 1800
supports
existing wall
existing wall
2400
ELEVATION A
ELEVATION C
300
roof of existing house
new polycarb IBR Sheets treated timber painted white
1800
new aluminium frame, powder coated white; with 50x50 steel supports existing wall
ELEVATION B NOORDHOEK MANOR - RETIREMENT VILLAGE NOORDHOEK
ARCHITECTURAL GUIDELINES TYPICAL DRYING YARD ENCLOSURE
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FRONT DOOR
±900 bottom edge of transom bar
2100 std opening
2100 std opening
SOLID OR STABLE DOOR Colour white
WHITE STABLE TIMBER DOOR
WHITE SOLID TIMBER DOOR
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Village Manager: Monica Mason | Tel: 079 727 4123
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NOORDHOEK MANOR ARCHITECTURAL GUIDELINES - SEPT 2013 The following guidelines have been designed to complement the overall architectural ambience of Noordhoek, while providing residents with the maximum of flexibility with regards to the use of their units. 1. ENCLOSED SUNROOM Completely enclosed sunroom - ref drawing 3.01. Only low e film glass allowed, no tinted glass.
2. ENCLOSED DRYING YARD Completely enclosed drying yard - ref drawing 3.02.
3. SECURITY GATE & BURGLAR BARS Entrance security gate - ref drawing 3.03.1. Transparent burglar bars for windows - ref drawing 3.03.2.
4. AWNINGS AND PERGOLA Any awnings to windows are to be made of canvas, with the colours 'white' or 'off-white' or approved by the Developer and the committee - ref drawings 3.04.1 - 3.04.3. Pergola to be white timber, steel and aluminum - ref drawing 3.04.4.
5. PICKET FENCE Aluminum picket fence - ref drawing 3.05.
6. CHIMNEY Black painted flue - ref drawing 3.06.
7. FRONT DOORS Lattice infill to pergola sides - ref drawing 3.07.
8. LATTICE SCREENS Lattice infill to pergola sides - ref drawing 3.08.
9. ANY SIGNAGE Ref drawing KDP Signmakers.
10. PAVING To match existing pavers - no deviation.
Additional suggested options will be entertained but must be submitted to the Developer or the committee prior to commencement.
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6. PERGOLA Framework and supports to be timber or aluminum Colour white or epoxy coated white
white steel,alu or timber rafters 100x38 aluminum pergola members epoxy coated white
NEW PERGOLA white steel,alu or timber corner post
PLAN
100x38mm aluminum pergola members epoxy coated white
100mm square steel or timber corner post
paving to match existing
SIDE ELEVATION
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Village Manager: Monica Mason | Tel: 079 727 4123
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PICKET FENCE
MAXIMUM HEIGHT 1 200
22x 12 hw lattice with +/- 150x150mm c/c spaces Aluminum/Timber or PVC finish Colour white
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ARCHITECTURAL GUIDELINES TYPICAL PICKET FENCE
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50
Lattice Construction: 22x12 hw lattice with ± 150x150mm c/c spaces Finish - primed and painted with 2 coats white enamel
1800
existing pergola
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Village Manager: Monica Mason | Tel: 079 727 4123
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new security gate
ENT
existing front door
PLAN
HALL
±800 to suit opening
12x12 gms solid bar
±2000 to suit opening
50x25 rhs frame
50x25 rhs lock rail
900
lock position
ELEVATION
Finish - degreased, primed and painted with 2 coats white enamel
NOORDHOEK MANOR - RETIREMENT VILLAGE NOORDHOEK
ARCHITECTURAL GUIDELINES TYPICAL FRONT DOOR SECURITY GATE
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ELEV: A
solid wall with top fixed panel
NEW SUNROOM FROM ENCLOSED PATIO
sliding door & side panel existing brick column new 230 facebrick wall
PLAN suitable fixed panel by window supplier and to be approved
PVC fascia board , COL: white
aluminium sliding door, COL: powder coated white aluminium corner mullion, COL: powder coated white
ELEVATION A
IBR Cromadec roof sheets, COL: white metal or timber beam sections
PVC fascia board with conceled gutter and 80mm PVC downpipe, COL: white aluminium windows, COL: powder coated white aluminium door & frame, COL: powder coated white
25 screed on 75 concrete slab with DPM on compacted hardcore FFL
NGL
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Village Manager: Monica Mason | Tel: 079 727 4123
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Application Forms Should you wish to complete any of the application forms (listed below), please contact your village manager: Monica Mason (monicam@faircape.co.za). Resident Data Form Indemnity Form 30 Day Snag List Domestic Staff / Carer Particulars Small Works Approval Form Pet Application Policy Application for Renovation Application for Approval: Alterations and Additions Application for Approval to Effect Additions and Improvements
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FAIRCAPE LIFE Committed to excellence
Welcome to Noordhoek Manor WELCOME BROCHURE_V5_31 AUGUST 2021