This report presents a comprehensive evaluation of the Insight Academy, a pioneering co-produced learning programme transforming workforce development across Stoke-on-Trent’s support services sector. Delivered by Expert Citizens CIC, the Academy places lived experience at the heart of training design and delivery, equipping professionals and volunteers with the skills, confidence, and insight needed to better support people facing multiple disadvantage.
Drawing on evidence from over 4,300 training attendances across 135 organisations, the evaluation demonstrates significant impact at individual, organisational, and system levels. Participants report improved knowledge, enhanced empathy, and immediate changes in practice, while organisations benefit from stronger collaboration, culture change, and more person-centred approaches.
The report highlights the Academy’s innovative methods, including creative learning approaches and cross-sector engagement, alongside its role in empowering people with lived experie
