This practical toolkit showcases the collaborative work of Expert Citizens CIC and Healthwatch Stoke-on-Trent to improve access to primary healthcare for people with no fixed abode. Combining lived experience insight with community advocacy, the partnership brings together grassroots knowledge and system-level influence to identify barriers, challenge stigma, and promote fair access to GP registration.
Through co-produced research, including mystery shopping and shared learning approaches, the toolkit provides a step-by-step framework for organisations to assess local practice, gather evidence, and drive improvement. It also offers practical resources—such as GP registration cards, guidance materials, and training tools—to support change on the ground.
Together, Expert Citizens and Healthwatch demonstrate how partnership working can amplify lived experience, strengthen accountability, and create more inclusive healthcare systems.
