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Annual Report 2020

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Your Homegrown Healthcare System Alternative

A COMPREHENSIVE CONTINUUM OF EDUCATION, BEHAVIORAL HEALTH, PRIMARY CARE, SOCIAL AND HUMAN

SERVICE PROVIDERS, HOLISTICALLY ROOTED IN THE EIGHT DIMENSIONS OF WELLNESS

"A Holistic Approach to Learning"

Our comprehensive network of collaborating providers are committed to empowering students and families to live and stay well.

"Advancing Community Health"

We provide a comprehensive continuum of education, behavioral health, primary care services, social and human services holistically rooted in the eight dimensions of wellness.

"A Holistic Approach to Family Medicine"

We value person-centered and traumainformed family medicine. We believe your voice and choice guides our service planning.

"A Holistic Approach to Inpatient Care"

We are committed to a Trauma-informed approach. We advocate to end multi-system involvement for individuals and families.

Office of Human Resources

Guiding Principle

Strategic Goals

Engage employees through excellence in leadership and training.

Develop collaborative work teams and apply whole systems thinking to deliver creative solutions.

2020 Update:

Office of Human Resources

• Implemented an equity scholarship

• Increased gender diversity within our leadership teams

• Implemented pay equity audit

• Implemented Diversity Equity and Inclusion (DEI) Advisory Council

• Procured facilitation of statewide diversity training

• Developed culturally and linguistically appropriate communications regarding COVID-19

Kitara Johnson Chief Diversity Officer

2021 Goals:

Office of Human Resources

• Invited to National DEI Accelerator Program

• Increase capacity Excelsior Training Institute

• Institute additional reporting requirements and resources for agencies to report on DEI practices

• Implement Executive Director Leadership Development Program

Office of Human Resources

2020 Update:

• All employees affected by pandemic were retained

• Implemented stimulus payments for employees

• Developed a “live-in” counselor system that mitigated the introduction of the virus

• Implemented weekly communications with all employees

• Built more efficient communication pathways to support the new corporate structure and enable future growth

• Achieved five-year plan to improve base salary and wages

• Achieved zero premium benefit plan

2021 Goals:

Office of Human Resources

• Implement professional development for managers and supervisors

• Fully implement Warriors Edge Program

• Enhance onboarding standards for each entity

• Implement DEI Accelerator standards

• Implement zero-cost benefit package

• Implement new education opportunities and reimbursement programs

Office of Operations

Guiding Principle

Strategic Goals

Build an adaptive environment for innovation to ensure fiscal and service sustainability. Ensure well-designed, safe, inclusive and trauma-informed environments.

2020 Update:

Office of Operations

• Continued Compliance Improvement and Assurance

• Capital and Operations funding of over $10,000,000

• Implemented platforms for telework and telehealth

o Increase of 1000% within weeks

o SharePoint cloud-based platform

• Updated policies and the Disaster Recovery Plan

• Managed completion of ICC and Developing new construction management processes for 2021/2022

• Facilitated committee for Trauma Informed Architectural Research and Design

2021 Goals:

Office of Operations

• Expand grants and funding resources

• Continue to develop programs for higher Level of Care (LOC) services

• Develop and implement efficiencies and new communication pathways

• Manage multiple capital improvement projects

• Continue to build out Information Systems to support growth

Office of Business and Finance

Guiding Principle

Strategic Goals

Build robust systems, structures and frameworks aligned to fiscal stewardship.

Be economically viable, resilient, and diverse for service participants and employees.

Office of Business and Finance

2020 Update:

• Implemented a new claims processing system

o Collected $200,000 in aging A/R

• Standardized medical necessity and Level Of Care across all subsidiaries.

o Implemented an Excelsior Level of Care Policy

o Implemented InterQual as a system-wide standard

• Successfully negotiated rate increases to over 20% of budgeted targets

• Implemented “Peer Centric” Client Engagement Department

2021 Goals:

Office of Business and Finance

• Implement mobile platform to facilitate broader engagement

• Implement first external Revenue Cycle Management (RCM) 3rd party billing contract

• Develop a Community Care concept for outpatient behavioral health services (group counseling)

• Complete Excelsior ICC payor contract negotiations in QT-1

• Expand commercial payer contracting by at least 25% of budgeted revenues

• Further develop growth engine by fully automating grant and contract tracking systems

$20,000,000.00

$17,663,247.00

$17,042,792.00

$16,686,143.00

$15,000,000.00

$10,000,000.00

$10,722,667.00

$10,421,547.00

$8,542,199.00

$5,000,000.00

Kim Pieroni

$20,000,000.00

$15,000,000.00

$10,000,000.00

$5,000,000.00

$8,571,497.00

Business and Finance

$10,451,613.00

$10,722,667.00

$17,369,800.00

$17,229,273.00

$12,570,000

$8,027,498.00

$9,497,966.00

$9,554,315.00

$14,718,530.00

$10,993,358.00

$8,000,000

$7,000,000

$4,000,000 $5,000,000 $6,000,000

$3,000,000

$2,000,000

$1,000,000

$0

Contributions/Grants/Awards

$4,000,000

$3,500,000

$3,000,000

$2,500,000

$2,000,000

$1,500,000

$1,000,000

$500,000

$0

Investments 2016-2020

Kim Pieroni

$20,000,000.00

$18,000,000.00

$16,000,000.00

$14,000,000.00

$12,000,000.00

$10,000,000.00

$8,000,000.00

$6,000,000.00

$4,000,000.00

$2,000,000.00

$0.00

$3,511,731.00

Total Assets Vs. Equity

$18,636,609.00

$6,273,353.00

$13,933,881.00

$4,224,746.00

$13,658,097.00

Office of Research and Evaluation

Strategic Goals

Integrate the effective use of data throughout the organization for quality improvement reporting and system alignment.

Facilitate a culture of engagement, accountability, and continuous learning to support organizational growth.

2020 Updates:

• New Department

o Vice President Research and Evaluation

o Director Evaluation and Development

o Quality Improvement Committee

• Inherited Six Sigma Model

o Interviews with key informants (28)

o Affinity diagrams to summarize interview

o SIPOC models (8) for each program

o Participant survey initiated

Office of Research and Evaluation

2021 Goals:

• Update QI Plan to meet COA and CCBHC Standards

o Administer and report on Participant Experience Survey (CAHPS)

o Finalize SIPOCs and QI plans for each entity

o Standardize annual reporting and metrics for specific services

• Provide technical assistance services

• Formalize academic partnerships and research projects

• Publications and conference presentations

Certified Community Behavioral Health Clinic (CCBHC)

Awarded $3,926,280

Provide a comprehensive range of mental health and substance use disorder services

Populations: TAY, OUD, Female Veterans

Excelsior Foundation is glad to support organizations and individuals whose values align with our mission and vision. Below outlines the foundation's giving for 2020.

Questions

Your Homegrown Healthcare System Alternative

A COMPREHENSIVE CONTINUUM OF EDUCATION, BEHAVIORAL HEALTH, PRIMARY CARE, SOCIAL AND HUMAN SERVICE PROVIDERS, HOLISTICALLY ROOTED IN THE EIGHT DIMENSIONS OF WELLNESS

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