Booking conditions Terms and Conditions - United Kingdom (UK) Version: May 2026 1 Contract 1.1 These terms and conditions (Conditions) form the basis of the contract between You and Scenic Tours (UK) Ltd (company number 05770868) (We, Us or Our) (Contract). It is important that You read the Contract carefully to ensure that You understand Your rights and obligations. Certain clauses in these Conditions may apply only to either the Scenic Brand or the Emerald Brand Journeys (as applicable). If a clause only applies to the Scenic Brand or the Emerald Brand (as applicable), this is expressly stated in the relevant clause. Your Contract may also include additional terms and conditions applicable to a special offer or promotion, and/or, depending on Your Journey, Destination Specific Terms. 1.2 If Your Journey includes a Cruise, You will also be subject to the Passenger Ticket Terms and Conditions, being the terms and conditions of carriage for the particular Cruise Vessel You will be travelling on, which will be provided to You at the time You make a Booking with Us, and are available on our Website and on request to Us. 1.3 There are several ways in which You can make a Booking with Us. You can make a Booking: (a) via a travel agent; (b) over the telephone; (c) online via Our Website. 1.4 You confirm Your understanding and acceptance of these Conditions and the Contract by paying Your Booking Deposit or otherwise paying any part of Your Journey Price. We will contact You by email to confirm Your Booking once We have received Your payment, as set out in clause 3.1. If You do not understand and accept these Conditions and the terms of the Contract, You should not make any payment to Us and in this case, We will reject Your Booking in accordance with clause 3.3 of these Conditions. 1.5 We may reject Your Booking if none of the Guests included in the Booking are over the age of 18, and for the reasons set out in clause 14.1(d). 1.6 If You make a Booking on behalf of any other person, You represent to Us that You have their authority to make the Booking on their behalf and to legally bind them to the terms of the Contract, including these Conditions. Each reference to You, Your, Guest or Passenger means the person who makes the Booking either directly with Us or through a travel agent and each other person covered by the Booking. 1.7 Your Itinerary does not form part of the Contract. It may be necessary for us to make changes to Your Itinerary and We do not guarantee the accuracy of any Itinerary that is provided to You. 1.8 We may amend our published Conditions from time to time. If We amend the published Conditions, We will publish the amended version on Our Website. We will also provide the current version of the Conditions to You upon request. You will be bound by the version of the Conditions which is provided to You at the time You make Your Booking (either on the Website, in Your Journey Brochure, via Your travel agent or over the telephone, depending on how You make Your Booking), and this version of the Conditions will form part of the Contract. 1.9 You acknowledge that in order to participate in Your Journey, You may need to sign up to and comply with the terms and conditions of Service Providers, and where reasonably practicable, We will provide such terms and conditions to you prior to or during Your Journey. 1.10 Travel Insurance: (a) All travel involves risks. We strongly recommend You take out comprehensive travel insurance with a reputable insurance company to cover You against risks associated with Your Journey, including cover for loss of luggage, medical expenses and costs and expenses incurred due to cancellations, delays or other disruptions. (b) If you do not obtain adequate travel insurance, You accept that You may not be able to recover costs in relation to Your Journey Price in the event of cancellation or material changes made to Your Journey or Itinerary. 1.11 We are a member of ABTA. When You book with an ABTA member You can expect high service standards, fair terms of trading and accurate information. ABTA's strict joining criteria for members, code of conduct, customer helpline and approved ADR scheme to resolve complaints are all there to give you confidence and peace of mind when booking Your travel arrangements for more information see https://www.abta.com. 1.12 If Your Booking with Us includes flights, these will be financially protected by the ATOL scheme and You will be provided with an ATOL Certificate after making Your Booking. This ATOL Certificate lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. Our ATOL membership number is 9294 1.13 We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither We nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). If We, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. For more information about financial protection and the ATOL Certificate go to: https://www.caa.co.uk. 1.14 If Your Booking with Us does not include flights, Your Booking will be protected by IPP (see Part 2 of Schedule 1 of these Conditions for more details). 1.15 You have legal rights under the Package Travel and Linked Travel Arrangements Regulations 2018. Please see Schedule 1 of these Conditions for more information. 2 Meaning of Words
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In these Conditions, the following words and expressions have the following meanings: (a) Booking means the booking You have made either directly with Us or through a travel agent for the Journey. (b) Booking Deposit means a booking deposit in an amount which We have notified to You before You made Your Booking. (c) Captain means the captain of a Cruise Vessel. (d) Cruise means a cruise constituting or forming part of Your Journey. (e) Cruise Director means any person designated by Us as the cruise director for any Cruise. (f) Cruise Vessel means a vessel used for the purpose of providing a Cruise. (g) Customer Service Contact Address means the details for contacting Us set out in clause 18 of these Conditions. (h) Departure Time means the earlier of: (i) The beginning of the boarding process of any vehicle (such as the embarkation of a Cruise Vessel) that is part of Your Journey; and (ii) You checking into any accommodation that is part of Your Journey. (i) Destination Specific Terms means terms and conditions specific to a particular Journey, as published in the Journey Brochure or on Our Website for the relevant Journey, or, where applicable, set out in clause 17 of these Conditions. (j) Discovery Team Leader means any person designated by Us as the discovery team leader for any Cruise. (k) Documentation has the meaning given to it in clause 8.6. (l) Drone means an unmanned aerial vehicle or UAV, being an aircraft of any size that operates without a pilot on board. (m) Emerald Brand means the "Emerald Cruises" brand, associated with the Emerald Website. (n) Emerald Website means the website at https://www.emerald.cruises (o) Event Outside Our Control means an unavoidable and extraordinary circumstance, such as an act of God, war, terrorism, fire, flood or any other extreme weather conditions or act of nature, epidemics, pandemics or declared public health emergencies, political unrest, riots or civil disturbances, prohibitions or acts of government or, quasi-governments bodies or other authorities (including, in each case, their duly constituted or appointed agents), and any border closure by any country or any relevant government authority. (p) Future Travel Credit means a credit that may be issued by Us to You and which may be redeemed against a future booking in accordance with clause 11 of these Conditions. (q) Guest Contact Details means Your contact details which You have provided to Us at the time of making Your Booking, as amended by any written notice You may provide to Us from time to time in accordance with clause 18.4 of these Conditions. (r) Itinerary means the itinerary for Your Journey issued by Us, subject to any amendments made by Us from time to time in accordance with clause 6 of these Conditions. (s) Journey means a Journey or Journey package offered or provided by Us. (t) Journey Brochure means the brochure for Your Journey published by Us in hard copy or electronically, as amended from time to time by notification on Our Website. (u) Journey Departure Date means the scheduled departure date for the Journey set out in Your Itinerary. (v) Journey Price means the total amount payable by You for the Journey. It includes the Booking Deposit. (w) Minor Change has the meaning given to it in clause 6.5. (x) Operator means the owner or operator of a Cruise Vessel, who is a separate legal entity and business, whether or not related to Us. (y) Personal Data means information relating to an identified or identifiable natural person (including You or any other person for whom You make a Booking). The Personal Data we collect may include names, addresses, phone numbers and other contact details, details of next of kin, passport numbers, credit or debit card details, and information about health, medical needs, dietary requirements and any disabilities or other special requirements. (z) Privacy Policy means Our privacy policy (as updated from time to time), which can be found on Our Website at https://www.scenic.cruises/privacy-policy and https://www. emerald.cruises/privacy-policy or can be provided to You on request. (aa) Scenic Brand means the "Scenic" brand, associated with the Scenic Website. (bb) Scenic & Emerald Rewards means Our loyalty program providing benefits when travelling with Scenic or Emerald. (cc) Scenic Website means the website at https://www.scenic.cruises (dd) Service Provider means any contractor engaged by Us to provide a Journey or any part of a Journey, and includes an Operator. Service Providers are separate legal entities that may be related to Us. (ee)Tour Director means any person designated by Us as the Tour Director for Your Journey. (ff) Validity Period means in respect of a Journey Brochure, the validity period stated in that Journey Brochure. (gg) Website means the Scenic Website or the Emerald Website (as applicable). (hh) Your Journey means the Journey You have booked with Us, as outlined in Your Itinerary and (if applicable) as amended. 3 Booking and Payment 3.1 You may make a Booking directly with Us or through a travel agent. Your Booking will be confirmed by Us or the travel agent (as applicable) by email only when We have received: (a) Your Booking Deposit; or (b) if Your Booking is made 120 days or less before the Journey Departure Date, the Journey Price and all other amounts payable under the Contract. 3.2 Except as indicated in clause 3.10, We will notify You of the Journey Price and provide You with Your Itinerary before you confirm Your Booking. 3.3 You must pay Your Booking Deposit either to Us or to Your travel agent at the time You make Your Booking. If We do not receive Your Booking Deposit at the time You make Your Booking, We will automatically reject Your Booking without further notice to You, and no Contract will be formed between Us. We will notify You when We receive the payment