Scenic Cruises International GmbH: terms and conditions of travel applicable to ocean cruises and river cruises (package holidays) (Germany)
Version: 11 August 2025
Dear Guest,
Please read these terms and conditions of travel carefully before you book. These apply to all bookings made from 1 March 2021 and govern, to the extent effectively agreed, the contractual relationship between you and Scenic Cruises International GmbH (hereinafter referredto as “SCENIC”)in addition to the statutory provisions. For flights theconditions of carriageof the operating air carrierapply in addition; in the case of scheduled flights withinternational airlines alsothegeneralconditions ofcarriage apply,whichareavailable fromyour travelagent or online.
Before you enter into a package travel contract, SCENIC is required by law to provide you with the significant details of your package holiday and to notify you of your rights under EU Directive 2015/2302.
• Information on your packageholiday is set out in the general and specific descriptions oftravelservices and in these terms and conditions of travel.
• Your rights under EU Directive 2015/2302 are set out at the end of these terms and conditions in the standard form required by law
Please take note in particular of the following information:
• If, for any reason, you cancel your holiday, cancellation charges will apply. In cases provided for in these terms and conditions, SCENIC may also cancel your booking.
• You may make amendments to your booking but there will be a charge for this
• SCENIC recommends that you take out travel insurance that is appropriate to your needs.
• SCENIC is responsible for your package holiday in accordance with these terms and conditions of traveland in the case of defectiveperformance may pay compensation when appropriate.
§ 1 GENERAL
The following terms and conditions of travel form, together with the general information and tour specifications in our travel brochure, your contract with Scenic Cruises International GmbH, phone: 0800 554 1415, email: info@scenic.eu, hereinafter referred to as “SCENIC”, with a registered business address of Wallbrunnstrasse 24, 79539 Lörrach, Germany.
SCENIC operates river and ocean cruises and shore excursions (accompanied tours) in accordance with the following terms and conditions under the brands Scenic Luxury Cruises & Tours and Emerald Cruises.
All references in these terms and conditions of travel to “holiday”, “booking”, "cruise”, “travel/tour” or “arrangements”refer to these travel services unless otherwise stated. In these terms and conditions of travel, “traveller”, “passenger”, “you” and “your” means all persons named in the booking (including all persons who are added or substituted at a later date) and “we” “us” and “our” means SCENIC
In these terms and conditions,headings are intended exclusively forease of overviewand not to be binding as regards the substance or the interpretation of these terms and conditions
The terms and conditions of travel shall be effective if provided to the traveller before or on entering into the contract. The terms and conditions are included with the travel brochure provided to the traveller / given to the traveller in the travel agency and, in addition, provided again together with confirmation of receipt of the booking enquiry.
§ 2 TRAVEL CONTRACT, CONCLUSION OF THE CONTRACT
(1) By making atravelbooking,thetravellermakes a bindingoffertoSCENICto enterintoa travelcontract (booking request). The booking may be made in writing or orally. Electronic bookings (by email or online) are made directly with SCENIC or through travel agents and/or their electronic booking systems, contracted by SCENIC to sell its holidays Where bookings are made electronically, an electronic confirmationof receipt of the booking shall not constituteacceptanceof the offer to enter into a contract.
(2) The person who makes the booking is the lead traveller; he functions as the contact person also on behalf of all the other travellers listed in the booking. The lead traveller shall be responsible for all contractualobligations ofthefellowtravellers,onwhosebehalfhe books,as ifthey were his own, provided always that he has undertaken this obligation by an express and separate commitment.
(3) The travel contract comes into effect only on receipt of a written booking advice from SCENIC with effectfor all the travellers named in the booking and on the basis of the specifications setoutin the travel confirmation/invoice and these terms and conditions of travel.
(4) If the content of the booking advice differs from that of the booking, this constitutes a new offer to the traveller SCENIC shall be bound to this for a period of 10 days from receipt of the booking advice. The travelcontractcomes into effecton the basis of the new offer where the travelleraccepts the offer within this period by express declaration, payment of a deposit or the outstanding amount or by starting the travel.
(5) SCENIC wishes to draw your attention to the fact that, according to the German statutory provisions governing package contracts entered into at a distance (e.g. by letter, telephone, email, telemedia or online services),no right of withdrawal exists; only the statutory or contractual rights to terminate the contract apply
§ 3 SCOPE OF SERVICES
(1) SCENIC’s obligationtoprovideservices comprises thetransportationandaccommodationand any further services agreedfortheregisteredtravellers and results exclusively fromthecontentofthe booking advice in conjunction with the travel brochure/catalogue valid for the dates of travel and/or the description of travelincluding allinformationand explanations setout therein. Ancillary agreements orotheragreements that modify the scope of the contractual services require SCENIC’s written confirmation.
(2) Booking offices (e.g. travel agents, tour operators) and service providers (e.g. hotels, transport companies)are not authorised by SCENIC toagree arrangements,provideinformationor make changes.
(3) If a booking officeprovides the travellerwith hotel or local brochures or other information,the information contained therein shall not affect the travel services agreed with SCENIC unless expressly agreed with SCENIC and confirmed by SCENIC.
§ 4 TOUR PRICE AND PAYMENT, INSOLVENCY PROTECTION CERTIFICATE
(1) The tour price is based on the cabin category as indicated the travel brochure or catalogue valid for the date of the travel booking and/or the description of travel including all information and explanations set out therein. Upgrades to other cabin types may be available at additional cost. Please note that individual cabin number requests are a request only and cannot be guaranteed. You must check the price ofyour chosen holiday at the date of booking. Departure taxes are not included in the tour price These are payable by the passenger locally.
(2) The tour price is payable directly to SCENIC by credit card or bank transfer. Unless otherwise expressly agreed with SCENIC, payments to travel agents do not discharge your liability to make payment.
(3) To protect travellers’ payments SCENIC has arranged insolvency insurance. The certificate of insolvency protection is included with your booking advice.
(4) After entering the contract and receipt of the certificate of insolvency protection a deposit is payable which willbe credited towards the tour price The deposit is 20% of the tour price The deposit must be paid within seven (7) days by bank transfer or credit card to SCENIC’s bank account as specified in the booking advice. Theoutstanding amountis due no laterthan 30 days before the startoftravel provided that the certificate of insolvency protection has been supplied Where bookings are made less than 30 days before the start of travel, the full tour price is due immediately on receipt of the certificate of insolvency protection.
(5) The electronic traveldocuments willbe sent afterfull payment has been receivedand fullpassport details of all the travel participants registered by the lead traveller have been supplied.
§ 5 FAILURE TO PAY
(1) If the traveller does not fulfil his payment obligations within the periods specified, SCENIC may, after having issuedan overdue noticeto the travellersetting a new deadline forpayment and suchperiod expiring without payment being made, terminate the travel contract and claim compensation in the form ofa cancellation fee as specified in§ 10 of theseterms and conditions oftravel. This is withoutprejudice to the rightof the travellertoprove that no costs aroseor that the costs wereconsiderably lower. SCENIC reserves the right to pass on to the traveller the additional expenses arising (e.g. bank charges, fees for failed direct debits, debt collection fees) as a result of non-payment or a failure to make full payment and where a formal overdue notice is issued to charge the traveller the cost of such notice.
(2) Unless the tour price is paid in full, the traveller shall not be entitled to the travel documents and the provision of travel services by SCENIC. The travel documents that provide the traveller with a legal entitlement towards service providers to provide the travel services are, as a matter of principle, only supplied on full payment of the tour price
§ 6 VARIATIONS TO THE SERVICES
(1) SCENIC expressly reserves the right – before confirming your travel – to make changes for objective reasons to the prices and information stated concerning the contractual travel services and to the catalogueparticulars and/or descriptionof travel and, in particular,tocorrecterrors. SCENICwillnaturally inform the traveller of all changes before entering the contract.
(2) Changes to travel services to the services contractually agreed that become necessary after entering the contract are permitted. This applies in particular but is not limited to changes resulting from the particular characteristics of shipping. This is conditional on the changes being insignificant within the meaning of section651f, subsection2, of the German Civil Code, SCENIC not acting in bad faith in their introduction, and the changes being reasonable and not affecting the overall design or the overall character of the booked travel. The same applies in particularalsotochanges to sailing times and port stays and/ortoroutes (inparticularforsafety or weather reasons), which are a matter exclusively forthe captain responsible for the vessel to decide. This shall be without prejudice to any warranty claims of the traveller.
SCENIC and/or its agents shall inform the traveller of such a change to the services in a clear, comprehensible and prominent manner on a durable medium (e.g. by letter, fax or email) without delay on becoming aware of the reason necessitating the change and before the startof travel,as provided for in section 651f, subsection 2, of the German Civil Code. If objections to the changes are raised, the booking advice shall prevail.
(3) If after entering the contract SCENIC can provide the travel only with a significant alteration to one of the main characteristics of the travel services or cannot meet special requirements requested by the passenger which have become contractually agreed, SCENIC is entitled before the start of the travel to propose to the customera corresponding contractualchangeor, at its discretion,tooffer the customer an alternativetour (substitutetravel)(section651g of the German CivilCode). SCENIC may,before the start of the travel,require the travellerwithin a reasonable period specifiedto accept the significantvariations to the contract or to terminate the contract without paying a cancellation fee. In the notification of the changes, SCENIC shall expressly draw the traveller's attention to this deadline. The traveller may respond to the notification by either accepting the contractual change, requesting to participate in substitutetravel,where this was offered to him, or terminating the contract without a fee. If the travellerdoes not respond or does not respond within the specified period, the amendment notified is deemed accepted. This shall be without prejudice to any warranty claims, however, if the amended services are not in conformity with the contract.
(4) The traveller must be bear and/or reimburse any additional expenses arising by reason of a quarantine beyond the scope of SCENIC's responsibility.
(5) Please note that the allocation of seats by airlines is limitedby the number of seats available in each category. Airlines accept changes to advance seat reservations until shortly before departure. Further, seat reservations are possible, at the earliest, when flight times have been published. In addition, in accordance with official safety rules, certain seats, in particular those in the emergency exit rows with greater legroom (XL seats), cannot be reserved for all categories of traveller.
§ 7 CHANGES TO THE TRAVEL ROUTE
(1) Following the start of travel, SCENIC shall inform travellers without undue delay within a reasonable period of any changes to the route of their ocean or rivercruise(hereinafter both ocean cruises and river cruises are referred to as a “cruise”).
(2) Circumstances that can result in a change to the travel route or cruise,in particularfor safety or weather reasons,are, forexample, high or low water levels in a waterway or port, ports or locks thatare closed, storms, storm warnings and unforeseen circumstances beyond the control of SCENIC. Changes to the travel route or cruise may, in addition, include:
(a) the use of substitute vessels for part or all of the cruise;
(b) cabin changes on a vessel;
(c) additional embarkations and disembarkations;
(d) changes to the destinations to be visited and to departure and arrival times;
(e) a reduction or increase in the period of stay in a particular location.
This shall be without prejudice to any warranty claims.
§ 8 PRICE CHANGES
(1) SCENIC reserves therighttochangethepricestatedand confirmedinthe booking subjecttothe following conditions
(a) The period between the date the contract was entered and the agreed date of travel amounts to more than 20 days; the circumstances resulting in the increase occurred after the contract was entered and the price increase is limited to the passing on of increased costs and fees resulting from the increased price of the carriageof passengers resulting from higher costs for fuel or other power sources,an increasein the level of taxes and other fees for agreed travel services suchas tourist taxes, port or airport taxes or changes to the exchange rates applicable to the relevant package travel.
(b) Where the increase applies on seat-by-seatbasis,SCENICmay require the travellerconcerned to pay the additional amount. In other cases, the additional costs of carriage imposed by the carrier per vehicle shallbe divided by the number of seats in the agreed vehicle. SCENIC may requirethe traveller to pay the resulting increase in the price of an individual seat.
(c) SCENIC shall notify the traveller clearly and comprehensibly on a durable medium of the price increaseand its justificationandprovidea calculationforthe increaseinprice A priceincreaseshall be effective only if it fulfils these requirements and the traveller is notified no later than 20 days before the start of the travel.
(2) Where a price increase exceeds 8% SCENIC may requirethe travellereitherto acceptthe offer relating to the priceincreaseor to terminate the travelcontract ingood time (withina period specifiedby SCENIC) without paying a cancellation fee. An offer relating to a price increase cannot be made where 20 days or fewer remain before the travelis due to start Following the expiry of the period specifiedby SCENIC, the offer relating to the price increase shall be deemed accepted unless the traveller has terminated the contract In the offer relating to a price increase,SCENIC may also offer the traveller an alternative tour.
(3) SCENIC mustgrant the travellera reductionin the tourprice ifand to the extent that,afterentering the contractand before the startofthe travel,the abovementioned prices, taxes or exchange rates have changed, resultingindecreased costs forSCENIC. Ifthe travellerhas paidmore than the amount due following such reduction, SCENIC must refund the overpayment. SCENIC may, however, deduct administrative expensive actually incurred from the amount to be refunded. At the traveller’s request, SCENIC must prove that the administrative expenses were incurred.
§ 9 CHANGING THE BOOKING, TRANSFER OF THE PACKAGE TO ANOTHER TRAVELLER
(1) If,after entering the contract and before the start of the travel, the travellerrequests changes to the contract (e.g. dates of travel, destination, accommodation, means of transport, departure airports), SCENIC will endeavour to satisfy the traveller's request. Travellers do not have a right to amend or change their booking. If,at the traveller’s request,changes are made not affecting the overall profile of the tour (maintaining, in particular, the duration of the tour and the tour price), SCENIC shall charge a processing fee of EUR 50 per traveller. Change fees are due immediately.
(2) Before the startof the travel,the travellermay notify SCENIC in writing that another travelleris replacing him in relation to the rights and obligations under the package travel contract. SCENIC must receivethe notificationno later than seven days before the startof travel. SCENIC may reject the transferto another travellerifthis person does not satisfy thecontractualtravelrequirements orhis participationis precluded by legislative provisions or official order.
Ifthe contractis transferredtoanother traveller,theoriginaltravellerand the new traveller(thetransferee) shall be jointly and severally liable to SCENIC for the payment of the tour price and the additional costs arising from the transfer. SCENIC may claim the reimbursement of additional costs if and to the extent theseare reasonable and SCENIChas actually incurredsuch SCENICwillprovidethetravellerwithproof of the additional costs arising from the transfer to another traveller.
On scheduled flights a change of passenger is only possible, provided availability exists, by cancelling the existing booking and making a new booking In this case, the provisions of § 10 (Termination by the traveller) of these terms and conditions shall apply accordingly.
§ 10 TERMINATION BY THE TRAVELLER
(1) The traveller may terminate the contract at any time before the start of the travel by notifying his travel agent or SCENIC directly (TERMINATION or CANCELLATION). Travellers are recommended to communicate the termination in writing. In determining the relevant date, receipt of the notice of termination by SCENIC or the travel agent shall be decisive. If the travellerterminates before the startofthe travelor does not participatein the tour,SCENIC shall be entitled to appropriate compensation unless the termination is attributableto SCENIC or unavoidable and extraordinary circumstances occur at the place of destination or its immediate vicinity, significantly affecting the performance of the travelservices orwhich significantlyaffectthe carriageof passengers to the destination. Circumstances shall be regarded as unavoidable and extraordinary within the meaning of this clause, where they are outside the controlof the party who invokes them and their consequences could not have been avoided even if all reasonable measures had been taken.
The amount of the compensation is determined in accordance with the cruise fare less the value of SCENIC's cost savings and the income SCENIC generates from alternative deployment of the travel services. Thecompensationwillbestandardisedanddifferentiatedin accordancewith the period between the date at which the traveller’s noticeof termination is received and the startof the traveland the nature of thetravelbooked. Inapplication ofthese principles,SCENICmay claimcompensationforeachtraveller registered in accordance with the following scale:
- 150 days or more before the start of the travel
- 149 to 50 days before the start of the travel
- 49 to 30 days before the start of the travel
- 29 to 22 days before the start of the travel
- 21 to 15 days before the start of the travel
- 14 days or less before the start of travel
- no-show, cancellation on the day on which travel begins and cancellation after the tour
(2) Compensation / cancellation fees are due immediately.
3 % of the tour price
20 % of the tour price
30 % of the tour price
40 % of the tour price
60 % of the tour price
80 % of the tour price
95 % of the tour price
(3) In the case of a partial cancellation,where one fullfare paying travelleroriginally booked in a cabin on the basis oftwopersons sharing cancels andas aconsequencethe remaining travelleruses thecabinbooked as a singlecabin, SCENIC shall be entitled to the cancellation fees specifiedthe above table and, in any event, standardised compensation amounting to no less than 80 % of the pro-rata tour price. The same shall apply in the caseof a partial cancellationwhere one full fare paying passengerbooked in a cabinon the basis ofseveralpersons sharing cancels andas aconsequencethe cabinoriginally booked on the basis of fulloccupancy is usedby a reduced number of passengers. Inthis case,SCENICreserves the right to change the cabin booked.
(4) If serviceproviders,in particular transport companies, charge SCENIC higher fees, cancellation fees up to the price of the travel and/or the flight may apply. Where external service providers involved in the provision of the tour have cancellation terms and charges which differ from these set out here, their cancellation terms shall apply where this is expressly stated in the booking advice.
(5) SCENIC reserves the right to claim in place of the standardised compensation set out above a higher level of compensation calculated on an individual basis on condition that SCENIC proves that it has occurred costs that are significantly greater than those covered by the standardised level of compensation. In this case, SCENIC must provide proof of the compensation asserted, setting out a detailed calculation which takes account of the costs saved.
(6) The traveller is entitled to prove to SCENIC that no loss has occurred or that the loss arising is considerably lower than the costs accounted for in the standardised compensation amount applicable in that case.
(7) The traveller is hereby expressly advised that travel insurance including cancellation cover is recommended. However, travel insurance including cancellation cover is not included in the tour price
§ 11 TERMINATION BY SCENIC
(1) SCENIC reserves the right in the following cases to terminate the travel contract in full or in part before the start of travel (Rücktritt) or after the start of travel (Kündigung):
(a) Where the number of persons enrolled is smaller than the minimum number specified, provided that SCENIC has stated the minimum number of persons in the tour descriptionconcerned and fixed a date prior to the contractually agreed start of the travel by which the notification must have been received by the traveller and in the booking advice specifies the minimum number of persons and the latest date by which it may terminate or refers to the relevant details in the advertisement for the travel. SCENIC must notify the traveller of the trip cancellation without undue delay where itis clear that the tripcannot be operated because the number of persons enrolled is lower than the minimum number specified. The termination of the contract must be notified to the traveller, in the case of trips lasting more than six days, no later than 20 days before the startof the travel and, in the case of trips lasting between two and six days, no later than seven days before the startof the travel. Ifit is clear at an earlierdate that the minimum number of persons specified for a trip cannot be achieved, SCENIC will exercise its right to terminate without undue delay.
(b) Where performance of the travel contractis prevented because of unavoidable and extraordinary circumstances as specified in Section 651h, subsection 4, of the German CivilCode, SCENIC shall terminate the contract immediately on becoming aware of the grounds for termination Ifcarriageofthe passengertothe place ofdeparture orto another place agreed by the parties (return travel)is coveredby thecontractandimpossibletoensure becauseof unavoidable and extraordinary circumstances, SCENIC shall, in accordance with Section 651k, subsection 4, of the German Civil Code and subjectto the exceptions provided for in Section 651k, subsection5, of the German Civil Code, bear the cost of necessary accommodation for the traveller for a period not exceeding three nights.
In the cases covered by paragraphs 1(a) and 1(b), SCENIC shall offer the traveller a FUTURE TRAVEL CREDIT (FTC) voucher.
(2) In the event of non-payment of the tour price when due, in circumstances where issue of an overdue notice specifying a further deadline for payment has not resulted in payment, as specified in § 5 (Failure to pay) of these terms and conditions
(3) Further, before or after the startof the travel, SCENIC may terminate the contractin full or in part without being required to observe a notice period where:
(a) the mental or physical condition of a traveller does not allow him to (continue his) travel, as this condition makes the travellerunfitto travelor constitutes adanger for the travellerhimselforanother person on board. In sucha case,carriagemay be denied or the traveller’s holiday may be terminated at any time. SCENIC shall not be responsible for any additional costs arising. The same applies where as a result of a mental or physicaldisability a passenger requires special care going beyond the contractually agreed services of SCENIC and the passenger does not have an accompanying person who is able to provide this care;
(b) the traveller brings on board weapons, munitions, explosive or flammable substances or similar; further,when he consumes illegal drugs or brings these on board and/or commits criminaloffences. Termination shall also be justified where an attempt is made to commit the above;
(c) the traveller booked providing false details of his identity, address and ID document; (d) the traveller,despiteaformal warning fromSCENIC,disrupts the operation of the tour so persistently or behaves contrary to the terms of the contract to such an extent as to justify the immediate termination of the contract.
In these cases, the traveller may be excluded from the travel SCENIC shall retain the right to the tour price; in this connection account will be taken of the value of the costs saved and the advantages that accrue to SCENIC from alternative deployment of services not used. The traveller shall bear any additional costs for the return journey.
(4) On board ship,the ship’s rules apply,whichthe travellermustobserveand comply withwithout restriction. The captain is responsible for the ship, the passengers and the crew. In exercising his nauticalcommand and for the purposes of ensuring safety and observance of the ship’s rules,the captain has sole decisionmaking power and consequently may order a passenger to leave the ship without compensation. The same applies if any of the situations specified in § 11(3) of these terms and conditions arise during the tour.
§ 12 MEDICAL CARE, SHIP’S DOCTOR
(1) The presence of a ship’s doctor must only be ensured where this is expressly provided for in the descriptionof travel The services of the ship’s doctor are not contractual services providedby SCENIC. The ship’s doctor carries out his activities independently and at his own responsibility and is not subject to directions of any kind from SCENIC or the ship’s crew. The travel price does not include any services provided by the ship's doctor; the traveller is exclusively responsible for settling those fees. SCENIC is not under any obligation to provide information concerning treatment under a health voucher (Krankenschein) or at the expense of a statutory health insurer and/or reimbursement for treatment by statutory or private health insurers. The ship’s doctor is not a vicarious agent of SCENIC. SCENIC shall not be liable for the accessibility and availability of the ship’s doctor, for the observance of specific consultation and treatment times, for any omission to provide treatment or assistance or for errors in treatment.
(2) Treatment on the ship is comparable to consulting a doctor in another country (e.g. Switzerland, the Bahamas, Myanmar or Vietnam). Payment must be made using the boarding card. It is not possible to settle medical fees with a health insurance card. SCENIC shall not be liable for the eligibility of the treatment costs for partial or full reimbursement by the traveller’s health insurer.
(3) Comprehensive medical treatment on board is possible only to a limited extent. Dialysis and dental treatment cannot be carriedout on board. The ship's pharmacy holds products for common illnesses and initial emergency treatment. In a medical emergency the patient will to have leave the ship and will be transported to a nearby onshore hospital. The traveller/patient shall bear all the costs arising in this connection. Travellers whoare being treated for a medical condition are recommended to carry details of their condition and treatment with them.
(4) SCENIC recommends travellers to inquire from their health insurer before the start of travel as to the scope of their coverage when travelling abroad or to take out foreign travel health insurance which also provides cover for the risks associated with a cruise holiday, including the costs of medical care as well as the costs and expenses that the travellermay incur by reason of evacuation on medical grounds that could possibly be required in remote areas.
(5) SCENIC does not accept any liabilityfor the provision of medical care or for the appropriateness of any nursing or care services provided.
§ 13 TRAVEL RESTRICTIONS FOR EXPECTANT MOTHERS AND INFANTS AS WELL AS FOR PERSONS WITH REDUCED MOBILITY, TRAVELLERS WITH SPECIAL NEEDS AND EXCLUSIONS FROM TRAVEL, YOUNG TRAVELLERS
(1) If the traveller or a member of his party
- has a medical condition or is in comparable circumstances, - is pregnant,
- has a physical impairment, or - has special requirements on account of a medical condition or comparable circumstances, that might affect his travel (including any which affect the booking process), the traveller must notify SCENIC in writing thereof,specifying allthemedicalormobility equipmentrequiredby that person, before the traveller places the booking so that SCENIC can assist you in considering the suitability of the arrangements and/or in making the booking. Some activities on board the ship and onshore at all ports may be unsuitable for persons with reduced mobility.
(2) Further the traveller is under an obligation to notify SCENIC following booking of every change or deterioration in the physical impairment and/or medical situation or circumstances or of the onset of a physicalimpairment,a pregnancy or a medical situation or circumstances which could affect his travel.
(3) SCENIC reserves the right to decline a booking for any person or, if full details are not given at the time of booking or the conditions or circumstances concerned / physical impairment develop after booking, priortothe startofthetravel,toterminatethecontract (Rücktritt)or,afterthestartofthetravel,toterminate the contract (Kündigung) in full or in part as soon as SCENIC becomes aware of these details if SCENIC reasonably feels unable to accommodate your special requirements In these cases SCENIC retains the right to compensation provided for in § 10 of these terms and conditions.
(4) In the event that the travellerrequires assistancewith embarking or disembarking as a result of reduced mobility oraphysicalimpairment,thetravelleris requestedtoadviseSCENICof this atthetime ofbooking and inany event no laterthan 48 hours before the assistanceis required Pleasealsonotethat assistance is notalways availablewhen embarking ordisembarking atallports ofcall Itis importanttonoteinrelation to some of our vessels that
(a) for safety reasons, wheelchair passengers cannot be carried on boarding ramps (which may be steep due to water levels) whilst the ship is tied up or at anchor;
(b) collapsiblewalkersmay be taken onto tender vessels fortransfertoshore for the included touring. However walkers are unable to be taken on the tender boats at any time due to space restrictions Walking aids must be kept in passenger cabins – there is no additional storage space on board;
(c) passengers must be able to walk up/down stairs in the event of an emergency to reach the emergency evacuation points;
(d) motorised scooters cannot be used on board;
(e) wheelchairs and walkers can be carried in the luggage compartment of coaches, subject to space restrictions;
(f) when embarking and disembarking tender boats: dinghies are accessedviaa floating platform and require the ability to step into and out of the vessels unaided;
(g) cabins and bathrooms may have thresholds or doors which limit access.
(5) For safety reasons and as a consequence of the limited medical care available on board the vessel, expectant mothers, who at the date of the startof travel are in the 24th week of pregnancy or later and infants under the age of 12 months are excluded from travel. Pregnant women who at the date of embarkation have been pregnant for less than 24 weeks must produce a certificate of fitness to travel issued by a doctor.
(6) For safety reasons, SCENIC reserves the right to allow persons who are deaf or blind or who despite using corrective lenses have no more than 5% of normal eyesight on the better eye and travellers who require a wheelchair on a permanent basis to travel only together with an accompanying adult without a physicalor mental impairment who shares their cabin. Travelwithout such an accompanying person will be authorised on a case-by-case basis.
(7) For safety reasons, and as a consequence of the increased risk of injury, travellers who require a wheelchair on a permanent basis may,at the captain’s discretion(depending amongstother things on the weather and port situation), not be permitted to go onshore in tender ports.
(8) Ifyou have any special requests (including specialdiets orin relationto particularfoods),youmustnotify SCENIC in writing of these at the time of your booking. Please note that SCENIC cannot guarantee to satisfy specialrequests.Failureto satisfy specialrequestsdoes not constitutea breach of contractby us. Confirmation that a special request has been noted or passed on to the corresponding service provider or the inclusion of the special request in your booking advice, invoice or other documents shall not constitute confirmation that the request concerned will be met If it is important for you, for your own protection you should obtain confirmation in writing that a special request will be complied with (where it is possible to give this). SCENIC cannot accept any conditional bookings i.e. any booking which is specified to be conditional on the fulfilmentof a particularrequest. Allsuch bookings willbe treated as standard bookings subjectto the above provisions on special requests.
(9) For safety reasons, travellers under the age of 12 (age as at journey departure date) are not permitted except with separate agreement and express approval of SCENIC. In case of an approval, any passenger under the age of 12 must be accompanied by an adult and for safety reasons must share an accommodation with an adult. Passengers on European and Asian River cruises aged 12 to 17 (age as at journey departure date), and passengers on Ocean cruises aged 12 to 20 (age as at journey departure date) must be accompanied by an adult and can share accommodation with a traveller aged 12 to 17 years, and aged 12 to 20 years respectively or occupy a cabin on their own
(10) Legal drinking age: To purchase or consume alcohol, guests mustbe 21 years of age or older (age as at journey departure date) on cruises and related tours and excursions (Ocean,Asian riverand land tours), and 18 years of age or older (age as at journey departure date) on European river cruises and related tours and excursions.
§ 14 TRAVEL SERVICES NOT IN CONFORMITY WITH THE CONTRACT, OBLIGATIONS OF THE TRAVELLER
SCENIC must provide the tour booked in conformity withthe contractualspecifications (frei von Reisemängeln) If the tour is not in conformity withthe contract(mangelhaft),the traveller has the rights specifiedinsection651i of the German Civil Code. In such a case, SCENIC will always do what it can to find an acceptable solution.
(1) Notification of services not in conformity with the contract (Mangelanzeige)
Pursuant to section 651o of the German CivilCode, the travelleris required to notify a lack of conformity in the performance of the travel services withoutdelay to SCENIC Wallbrunnstrasse24, 79539 Lörrach, Germany, phone: 0800 554 1415, email: info@scenic.eu or to a representative of SCENIC (tour representativeor travelagent). However,tour representatives,travelagencies and persons employed by suppliers are not entitled and not authorised by SCENIC to confirm that a serviceis notin conformity with the contract or to recognise any claims against SCENIC. If as a resultof a culpable omissionto notify the lack of conformity, SCENICwas unable to remedy such, the traveller is not entitled to a price reduction or to claim damages.
(2) Remedy
Pursuant to section651i,subsection3 No. 1, of the German CivilCode, the travellermay requireSCENIC to remedy a lack of conformity if during the tour such lack of conformity (Mangel) within the meaning of section 651i, subsection 2, of the German Civil Code arises. SCENIC may however refuse a remedy where this is impossible or entails disproportionate costs, taking into account the extent of the lack of conformity and the value of the travel services affected.
(3) Price reduction, damages
If SCENIC cannot remedy the lack of conformity, the traveller is entitled to claim a price reduction in accordance with section651m of the German CivilCode or damages in accordancewith section651n of the German Civil Code.
(4)
Termination
If the tour is substantially impaired by the lack of conformity, the traveller may terminate the contract in accordance with section 651l of the German Civil Code provided that the traveller has previously set a reasonable period for SCENIC to remedy the lack of conformity and within this period SCENIC has not done so It shall not be necessary to set a deadline if SCENIC refuses to remedy the lack of conformity or if immediate remedy is required
If the contract is terminated, SCENIC reserves the right to claim the agreed tour price in relation to the travelservices provided and those which are stillto be provided and to end the packagetravel; this shall be without prejudice to the traveller’s rights to claima price reduction and damages. The organisershall reimburse the traveller for travel services not provided.
§ 15 LIABILITY AND LIMITATION OF LIABILITY
(1) The contractual liability of SCENIC for loss and damage other than personal injury (also the liability for the infringementof pre-contractual,ancillary and post-contractualduties)shallbe limitedto three times the tour price provided that the loss and damage sustained by the travellerdoes not resultfromculpable conduct by SCENIC.
This limitationofliability shallbewithoutprejudicetoadditional claims broughton the basis ofinternational conventions
(2) If a travel service is governed by international conventions or statutory provisions based on such conventions according to which a claim for damages against the service provider arises or may be assertedonly under certainconditions or limitations orunder certainconditions is excluded,SCENIC may also rely on these provisions against the traveller (section 651p of the German Civil Code).
(3) IfSCENIC’s positioncorresponds tothatofacontractual aircarrier,SCENIC's liability depends onwhich provisions oftheGerman AviationAct(Luftverkehrsgesetz),EUlaw,theWarsaw Convention as amended by the Hague Protocol or the Montreal Convention apply.
(4) Carriage by sea is subjectto the liability provisions of the Athens Convention of 1974 as amended by the 2002 Protocol as well as the International Maritime Organisation Reservation and Guidelines for the Implementation of the Athens Convention which was implemented in the European Union by Regulation (EC) No 392/2009.
The rules of this paragraph shall apply unless the rules specified in § 6(1) of these terms and conditions result in a lower claim being asserted against SCENIC.
In connection with the liability provisions governing carriageby sea, SCENIC draws your attention to the following points:
(a) Irrespectiveofthe existenceof a damages claim,in the event of death or personal injury caused by a shipping incident, SCENIC shall, within 15 days of the identification of the person entitled to damages, make an advance payment in respect of each person and incident and in the case of death no less than EUR 21 000. The advance payment shall not constitute the recognition of any claimwhatsoever. The advance payment may be offsetagainstany subsequent damages payable. It must be refunded to SCENIC if the person who received it is not the person entitled to damages (see Article 6(2) of Regulation (EC) No 392/2009).
(b) SCENIC’s liability forthe loss of and damage to luggage,mobility aids and other specialequipment used by travellers and/or members of their party with reduced mobility shall be excluded if in the case of visibledamage the travellerand/or members of their party do not report the damage at the latest on disembarkationand in the caseof damage that is not immediately visible no later than 15 days after disembarkation. Written notification of the damage is not required if within the period prescribed the parties have jointly agreed the damage.
(c) SCENIC shallnotbe liable forthe loss ofordamage tovaluables (e.g.money,importantdocuments, negotiable instruments, precious metals, gems, jewellery, artworks, photography and film equipment, portable video systems and mobile devices, such as laptops or tablets, together with the corresponding accessories,etc.) unless they were deposited for safekeeping during carriage.
(5) Further SCENIC shall not be liable for defective performance, personal injury and/or property damage resulting fromservices providedby thirdparties whichare not partof the contractualtravelservices. Such services are bought-in services, where SCENIC acts merely as agent, or are operated by independent third parties,such as,for example, the provisionof goods and services (e.g.excursions,sporting events, exhibitions,visits)during the cruiseand as such can be identified by passengers as evidently not part of SCENIC’s travel services.
This shallnot apply where these third parties mustbe qualifiedas SCENIC’s vicarious agents or SCENIC creates the impression that it is the operator of the services provided by the third parties. SCENIC shall be liable howeverifand to theextentthat the damage sustainedby the passengeris causedby the breach of notification, information or organisation duties incumbent on SCENIC
(6) See also "Communication for international travelpassengers on limitationof liability"and "Information on limitations ofliability forluggage”. Inaddition, in relationto all flights offeredthe general and specialterms and conditions of carriage of the carrying airline apply.
(7) SCENIC recommends that in their own interest travellers should take out travel accident insurance and luggage insurance.
§ 16 LIMITATION PERIOD
The rights of a passengerprovided for in section651i of the German CivilCode, entitling him to bring claims in relation to travel services not in conformity with the contract, become time barred after two years; such period to begin on the date on which the booked travel was contractually due to end.
§ 17 SHIP RULES, EXCURSIONS, LUGGAGE, ADDITIONAL RULES
(1) Instructions by the captain
For thecomfortand safety oftravellers,theinstructions ofthecaptain,thediscovery team(ondiscovery tours) and the cruise director must be complied with at all times.
In the event that a traveller refuses to comply with the instructions ofthe captain, the discovery team,the cruise director, another member staff or a service provider, SCENIC may terminate the contract and exclude the traveller from the cruise with immediate effect where the behaviour of the traveller adversely affects his own health or safety or is a threat to the health, safety or enjoyment of the travel of other passengers.
(2) Currency and credit cards
Most of the countries visited use the euro although some countries still use another currency. For small purchases onshore or in small towns,it is helpful to carry some localcurrency. Creditcards are accepted in many places. Before the start of travel, you should check that your card and PIN will work in the countries you will be visiting. All purchases on board are charged to your shipboard account. The on board currencies on cruise ships are US dollar and euro, depending on the destination.
(3) Deck plan
The deck plans and cabin layouts/sizes are intended only as a guide and are subject to change.
(4) Noise, vibration and odour
Although SCENIC takes appropriate measures to minimisethe noise, vibrations and odours on the ships, you acknowledge and accept that some noise, vibration and intermittent odours may be experienced on vessels and that SCENIC cannot be held liable to you in relation to such noise, vibration or odours.
(5) Dock position
During port stops, ships may dock side-by-side, obstructing views
(6) Cruise director
An experienced English-speaking cruise director accompanies every cruise They are there to ensure yourcomfort,answer yourquestions and make your holiday relaxedand memorable. Cruisedirectors are employees of SCENIC.
(7) Electricity and WiFi
Free WiFiis available on board. However, our ships sailinnational and internationalwaters. This means that connection speeds using WiFi can sometimes be slow depending on the currentposition of the ship. In some cases, no signal may be available. SCENIC does not guarantee the availability and quality of internet connections. Further, SCENIC does not accept any liability for any problems arising.
(8) Onboard power supply
The power supply onboard is 220 volts. You will need a universal travel adaptor to use your electrical appliances.
(9) Sightseeing, excursions and special activities
(a) Sightseeing: sightseeing in many historic towns and cities can only be undertaken by walking as coach access is not possible Consequently, a reasonable level of fitness is required as the sightseeing tour may involve steps and extensive walking over uneven surfaces;
(b) Mountain excursions: some shore excursions include mountain excursions involving high altitudes.
(c) Discovery experiences: a reasonable level of mobility is required to participate in most tours. discovery experiences including butnot limitedto dinghy tours are subjectto regulatory approval and the prevailing weather conditions. The tours can be booked withyour cruisedirectorduring the cruise and are subject to availability, seasonal and operational factors. Some activities require a minimum or maximum number of participants to operate
(d) For Arctic and Antarctic expeditions as well as mountain excursions and discovery experiences (e.g. by dinghy, kayak,helicopter,e-bike,submersible or using scuba diving equipment) participants need to have an adequate level of physical fitness and health Travellers arerecommended to consult a doctor before booking to ensure that they have an adequate level of physical fitness and are in good health for the trip concerned.
(e) The equipmentforsporting and aquatic activities showninthebrochure may not be offered in allports and/or is subject to availability.
(f) The operation of all excursions/tours depends on having a minimum number of bookings If the minimum booking number is not reached, SCENIC may cancel or amend a planned excursion/tour.
(10) Drones
(a) General prohibition: unless provided by SCENIC or an operator as part of an organisedactivity during your tour, the use of drones is strictly prohibited at all times.
(b) You should also be aware that,in addition to the prohibition setout in paragraph(a),the use of drones is regulated or prohibited by law in many locations and that use which is illegal or contrary to the law may result in your arrest or prosecution by the relevant authorities.
(c) If SCENIC or an operator allows you to operate a drone as part of an organised activity during your tour, you must strictly comply with all instructions of the activity leader.
(11)
Images, diagrams and maps
(a) Unless otherwisestated,SCENICmakes no representations about thefacilities,qualityordimensions of any accommodation or cruise vessel All images are for illustrative purposes only and may differ from the actual product or experience available; certain images may also have been digitally enhanced for reproduction purposes. Certain images are artist’s impressions or were created with assistance from AI tools.
(b) Maps or diagrams of cruise ship routes included in cruise or other brochures are intended only as a guide and should not be regarded as showing the actual route to be taken during the cruise. The actual travel route is set out in the travel documents.
(12) Luggage
Luggage should be restricted to one larger suitcase per person due to limited space in the cabins SCENIC recommens reviewing the luggage requirements of your airline in addition.
(13)
Smoking on board
Smoking is limited to the designated smoking areas and is not permitted in the cabins and on balconies and terraces.
(14) (Travel) insurance
Please read your (travel) insurance policies carefully and take them with you on your tour. It is your responsibility toensurethat the insurance protectionyou takeout is suitable and appropriate for your own particular requirements.
§ 18 SERVICE PROVIDERS
Many of the services includedin your travelare provided by serviceproviders. These serviceproviders provide the services inaccordancewiththeirown terms and conditions of business. Some of theseterms and conditions of business may limit or exclude the liability of the service provider towards you, usually in accordance with applicable international conventions.Copies of the relevantparts of these terms and conditions of business and the international conventions are available on request from ourselves or the service provider concerned.
§ 19 INFORMATION, PASSPORT, VISA AND HEALTH PROVISIONS
(1) The traveller must comply with all laws, ordinances, orders and travel requirements (provisions) of the countries and ports to be visited on the trip as well as all rules and instructions issued by SCENIC and its representatives.
(2) SCENIC or the travelagent shall inform German nationals, who are not subjectto specialcircumstances (e.g. dual nationality, stateless person, previous passport entries, evidence of refugee status), of the general requirements set out in the passport, visa and health provisions before entering the contract as well as of possible amendments to those requirements before the startof travel. It shall be presumed in that connection that no special circumstances apply in relation to the traveller (e.g. dual nationality, stateless person, previous passport entries). Other EU nationals and nationals of other States should contact SCENIC or the consulate responsible for them.
(3) SCENIC shallinformthe travellerofthe general passportand visarequirements andthe health formalities of the destination country, including the approximate time to obtain any necessary visa, before entering the contract as well as of amendments that are possible before the start of travel.
(4) The traveller himself shall be responsible for obtaining and carrying the necessary travel documents (e.g. visas, vaccination certificates), any necessary vaccinations and complying with customs and foreignexchange provisions unless SCENIC has expressly undertakentoobtain visas,certificates,etc. The travellershall bear all disadvantages,in particular the payment of cancellation fees as well as fines, penalties and expenses, that arise from non-compliance with these provisions,except where they result from the culpable provision of incorrect information or a culpable omission to provide information on the part of SCENIC. The traveller must reimburse SCENIC immediately for any amounts that it must pay or deposit in this connection.
(5) In the event of an infringement of or non-compliance with passport, visa, health or other entry requirements,inparticularalsobyafailuretoprovide manifestdata on time,SCENICshallbe entitled to deny carriage to the traveller and to claim the corresponding standardised compensation specified in § 10 of these terms and conditions. In this case, the travellershallhave the rightto prove to SCENIC that no loss has occurred or that the loss sustained does not correspond to the amount claimed.
(6) SCENIC recommends that minors travelling without their parents should carry with them a written declaration of consent from their parents. In many countries restrictions apply or embarkation may be denied if no such document can be produced. The declaration of consent should be writtenand certified in English, as a minimum, and, as a precaution, also in the language of the countries to be visited. The traveller himself shall be responsible for contacting the relevant embassies for information.
§ 20 IDENTITY OF THE OPERATING AIRLINE
SCENIC or its agents willinformthetraveller of the identityof the operating airline(s)for all flightsto be provided as part of the tour if SCENIC arranges the flights for travellers.
The EU Regulation on informing passengers of the identity of the operating air carrier (Regulation (EC) No 2111/2005 on the establishment of a Community list of air carriers subject to an operating ban within the Community and on informing air transport passengers of the identity of the operating air carrier) requires SCENIC to inform the passenger at the time of reservation of the identity of the relevant operating airline in relation to each flight to be provided during the booked tour. If at the time of reservation the operating carrier has not yet been determined, SCENIC is required to inform the passenger of the airline(s) that are likely to operate the flight. As soon as SCENIC knows which airline will operate the flight,it must inform the passenger thereof. Ifthe airline whichwas notified to the passengeras the operating airline changes,SCENIC mustinform the passengerofthis change. SCENIC mustimmediately takeallappropriate steps to ensurethat the passenger is informed of the change as soon as possible. The list of airlines subject to an operating ban in the EU (“the Community list”, previously known as a “blacklist”) is available via the following link: https://ec.europa.eu/transport/modes/air/safety/air-ban_en
§ 21 DATA PROTECTION
SCENIC handles the data of its travellers responsibly. The personal data that you provide to SCENIC are processedelectronically,storedand used exclusivelyinaccordancewith the statutory data protectionrules and the European General Data Protection Regulation (GDPR) to the extent that this is necessary for the performance of the contract,the operation of the tour, customerserviceorcompliancewith statutory provisions. Employees and representatives of SCENIC are required to observe data protection rules
The data protection law applicable grants travellers the following rights againstSCENIC in connection with the processing of their personal data:
Rightofaccess by the data subject(Article15of theGDPR),righttorectification(Article16oftheGDPR), right to erasure (Article 17 of the GDPR), right to restriction of processing (Article 18 of the GDPR),
notification obligation regarding rectification or erasure of personal data or restriction of processing (Article19 of the GDPR), right to data portability(Article20 of the GDPR), right to withdraw the consent given (Article 7(3) of the GDPR) and right to lodge a complaint with a supervisory authority (Article 77 of the GDPR).
Where travellers have questions concerning data protection, they may contact our data protection officer by email: cruises@scenic.eu, Data Protection Officer, Scenic Cruises International GmbH, Wallbrunnstrasse 24, 79539 Lörrach, Germany.
Comprehensive information on the nature, scope and purposes of the collection, processing and use of your personal data and on your rights is available at www.scenic.eu
§ 22 VIDEO AND PHOTOGRAPHY
(1) SCENIC may capture photographs and video footage throughout Your Journey , including to capture highlights and activities of Your Journey (Journey Video). Although SCENIC will use reasonable endeavours to ensure that the photographs and video footage captured are general in nature and do not focus on any specific individual, You acknowledge that SCENIC may capture photographs and video footage of You throughout the Journey.
(2) The Journey Video may be prepared and made availableonline to You and all other passengers following the Journey. SCENIC may also usethe Journey Video (and any stillimages fromit)formarketing,training and promotional purposes and you waive any rightto claimany payment or other compensation for such use.
(3) A Journey Video is provided to You for personal use only and you must not use it for any commercialor unlawful purpose.
(4) SCENIC may decline to produce, or make available to You, a Journey Video in our absolute discretion.
(5) You acknowledge and agree that WSCENIC has no ability to restrictor control the further publication or distribution of the Journey Video by other passengers.
(6) IfYou do not wish to appear in the Journey Video, you mustinform SCENIC at the commencement of the Journey by completing and returning to reception on the Cruise Vessel Our 'opt-out' form, in which case SCENIC will use reasonable endeavours to ensure you do not appear, or are not able to be identified, in the Journey Video.
§ 23 DISPUTE SETTLEMENT PROCEDURES
Relating to the German Consumer Dispute Resolution Act (Verbraucherstreitbeilegungsgesetz) SCENIC does not participate in a voluntary consumer dispute resolution procedure. If a dispute resolution procedure were to become mandatory for SCENIC after the publication of these terms and conditions of travel, SCENIC will inform the traveller in an appropriate manner.
§ 24 FINAL PROVISIONS, APPLICABLE LAW, JURISDICTION
(1) The laws of the Federal Republic of Germany with the exception of UN sales law (United Nations Convention on Contracts for the International Sale of Goods of 11 April 1980) shall govern these terms and conditions of travel. For travellers who are regarded as consumers this choice of law also applies provided that this does not deprive the travellerof the protection afforded by mandatory provisions of the law of the country in which he has his habitual residence.
(2) Disputes arising in relation to registeredtraders,persons who do not have a general place of jurisdiction in the Federal Republic ofGermany,persons for whom,after the contracthas been entered, their domicile or place of habitual residence is unknown at the date the action is lodged and actions where SCENIC is the defendant are subjectto the jurisdictionof the courts in Lörrach. Both stipulations shall apply unless mandatory provisions of international conventions provide otherwise.
(3) For the remainder, unless otherwise agreed in these terms and conditions of travel, the statutory rules shall apply.
(4) The invalidity and/or ineffectiveness ofindividual provisions of the travelcontractand/or these terms and conditions of travelshallnotresultin the invalidity and/orineffectiveness ofthetravelcontractortheterms and conditions of travel as a whole
Package travel (as defined in section 651a of the German Civil Code) - Information for travellers
As per Annex 11 to Article 250, section 2, subsection 1 IntroductoryActtotheGerman Civil Code
The combination of travelservices offeredto you is a package within the meaning of Directive(EU) 2015/2302.
Therefore, you will benefit from all EU rights applying to packages. The company Scenic Cruises International GmbH, Wallbrunnstrasse 24, 79539 Lörrach, Germany, phone: 0800 554 1415, E-Mail: info@scenic.eu, will be fully responsible for the proper performance of the package as a whole.
Additionally,as requiredby law, the company Scenic Cruises International GmbH has protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that it becomes insolvent.
Key rights under Directive (EU) 2015/2302
• Travellers will receive all essential information about the package before concluding the package travel contract.
• There is always at least one trader who is liable for the proper performance of all the travel services included in the contract.
• Travellers aregiven an emergency telephone number or details of a contactpoint where they can get in touch with the organiser or the travel agent.
• Travellers may transferthe package to another person, on reasonable notice and possibly subject to additional costs.
• If the organiser reserves the right to a price increase, the traveller has a rightto a price reduction if there is a decrease in the relevant costs.
• If before the startofthe package the trader responsiblefor the packagecancels the package, travellers are entitled to a refund and compensation where appropriate.
• Travellers may terminate the contract without paying any termination fee before the start of the package in the event of exceptional circumstances, for instance if there are serious security problems atthe destination which are likely to affectthe package.
• Additionally, travellers may at any time before the start of the package terminate the contract in return for an appropriate and justifiable termination fee.
• If, after the start of the package, significant elements of the package cannot be provided as agreed, suitable alternative arrangements will have to be offered to the traveller at no extra cost. Travellers may terminate the contract without paying any termination fee (this right is known in the Federal Republic of Germany as “Kündigung”), where services are not performed in accordance with the contractand this substantially affects the performance of the package and the organiser fails to remedy the problem.
• Travellers arealso entitled to a price reduction and/or compensation for damages where the travel services are not performed or are improperly performed.
• The organiser has to provide assistance if the traveller is in difficulty.
• If the organiser or, in some Member States, the retailer becomes insolvent, payments will be refunded. Travellers may contact this entity: Deutscher Reisesicherungsfonds GmbH, Sächsische Strasse 1, 10707 Berlin, Germany, www.drsf.reise) or, where applicable, the competent authority if services are denied because of the insolvency of Scenic Cruises International GmbH.