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Celebrating the best and brightest franchises that Britain has to offer.
Reach your goals Find out how we can help bring your franchise vision to life. Visit: www.business.hsbc.uk/franchising Or contact our Franchise team: Tel: 0121 455 3438* Email: franchiseunit@hsbc.com *Phone line is monitored 9am to 5pm, Mon to Fri (ex. Bank Holidays)
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Supporting UK franchise businesses We’re very proud of our support for the franchise industry in the UK over the last 30-plus years. And with franchising numbers at a record high in the UK, our commitment to the industry is as strong as ever, says Gillian Morris, UK Head of Franchising for HSBC. With a specialist franchise unit that’s been established in the UK for over 30 years, we have built a real depth and breadth of expertise across the industry. Coupled with specialised longterm franchising finance and risk management, that experience allows us to bring solutions to franchisors and franchisees as they develop their growth plans. It also means we’re in the position where we know what works and what doesn’t in this unique sector. And, just as importantly, we have an extensive network that allows us to introduce clients to brands and brands to clients. Perhaps more than any other sector, franchising is about more than just making money. It’s also about creating strong and mutually-beneficial
relationships. As a bank, we see our role as not only developing those relationships with our customers but also helping them connect with potential partners. These are exciting times in the franchising industry. We’re seeing a very high level of interest from outside the traditional industry base and real growth in franchising across all segments. And, as with many other sectors, there’s some very impressive innovation and technological advancements underway across the industry. We’re still living in a fast-changing business environment and history tells us that in times of uncertainty more people dream of taking their future into their own hands by starting their own business.
Franchising done well takes a significant element of risk out of this ambition, and can help many of these dreams become a reality. National brands, proven business models and local ownership are more often than not a recipe for success. So with more potential franchisees coming into the market the potential for growth in this segment is perhaps greater than ever. We’re proud to be involved again with the Elite Franchise TOP 100 (UK) Awards. Franchising makes a major contribution to the UK economy and these awards are so important in recognising the hard work, dedication and entrepreneurial spirit of franchisors and franchisees across the country. I wish the very best of luck to all the nominees.
HSBC UK Bank plc. Registered in England & Wales with number 09928412. Registered Office: 1 Centenary Square, Birmingham, B1 1HQ, United Kingdom. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our Financial Services Register number is 765112. AC57018
EF100 2024
CONTENTS 6
Welcome to the HSBC EF100 2024
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Highligts from the 2023 Awards Evening
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Partners & Sponsors
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EF100 Judges
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Top 100
29
Top 90
40 Top 80 51
Top 70
61
Top 60
74
Top 50
92
Top 40
103 Top 30 118 Top 20 128 Top 15 148 Top 10 184 Number 1 192 A - Z Quick reference 4
EF100 2024
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EF100 2024
Scott English, Founder, EF100 Awards programme
CONGRATULATIONS to all the brands who made it onto the list and my thanks to our judges and all of our sponsors and partners without whom the awards could not happen. This year 12 new brands made it into the Top 100, down from 25 in 2023. To advertise their success, and with the support of our partners, the annual list has a digital reach to over 500,000 individuals across 2024. How the EF Top 100 is judged Entries are judged by a panel of industry experts on eight key criteria, longevity, network size, financial performance, growth, contribution, support, innovation and future. To be placed in the top 100 is a true accomplishment and we look forward to seeing all EF Top 100 brands at the Celebratory and Awards Evening at Leonardo Royal, St Paul’s, Central London on 14th March 2024
WELCOME WELCOME TO THE RESULTS OF THE HSBC ELITE FRANCHISE TOP 100 FOR 2024 6
The Franchise sector in 2023 2023 remained a challenging time for some franchise brands (although not all) and, for many, they are not back to pre-COVID levels yet, however, it’s not all doom and gloom, people are still very much buying franchises, but the process can sometimes take longer. Other brands are having a boom time, recruiting new franchisees hand over fist and recording strong financial results. Interestingly, some brands have recently seen a return of old prospects from 2020 and before; the green shoots of new confidence?
EF100 2024
The recruitment rollercoaster – a social media success story? For some, leads are down, possibly the lowest seen in 20 years, whilst others are experiencing huge success. Why? One possibility is that franchises are getting to grips with using social media, Google PPC, Sky Ad Smart etc, to run advertising campaigns, having realised they cannot just rely on traditional recruitment methods? Business owners still want to franchise – (once they know what it is) Business owners are reportedly still interested in franchising their businesses, with one consultancy enjoying a very busy year for feasibility studies. Often, much of the process is educating them about franchising – an ongoing battle for the entire sector and one we must all double down on in 2024. We asked experts in the franchising world for their thoughts on 2023; here’s what we discovered: “Brands that fought for their lives over the last few years are bringing it home in 2023. Some very brave leadership has now been repaid and they are benefiting as a result. More franchisors are turning to the multi-territory ownership model; traditionally a model for F&B franchises, home care and the motor trade are now following suit.
Franchisors are also getting smarter with their use of technology, from e-learning platforms and online ops manuals to bespoke franchisee support software. They are working hard on their supply chains, getting the best margins for their networks and helping their franchisees get to grips with the numbers of their businesses, bringing in outside experts to help them with cash flow, margins and generally helping them to increase their profitability. Domiciliary home care, children’s activities, travel franchises and cleaning brands are all doing very well and, despite the challenges of operational costs and supply chain issues, food franchises continue to be strong.” Data and AI – fool’s gold or the real thing? Is data the only game in town now? According to some, yes and they would even go so far as to say that franchisors should be looking to include it in their business models, reworking them to be fit for purpose in 2024. According to research carried out by franchise management platform Franscape, the gap between the ‘haves’ and the ‘have nots’ in the UK is wider than ever. Apparently, most of the wealth is sitting with the over 50s, with their disposable income being spent on traveling abroad and grandchildren. An explanation of why children’s
activities and travel franchises are doing so well? What does your data tell you and how do you position your business accordingly? AI is undoubtedly a gamechanging tool and, used correctly, can streamline some parts of a business. However, brands must not become reliant on it. We’d advise not using it for any kind of PR, marketing or website copy unless you want to appear as bland, and jargon-filled. Give your copy life. We asked experts in franchising for their thoughts on trends we might see in 2024: • We would all like leads to pick up; if the economy settles down then we feel sure this will follow. • Technology, data and AI will, and should be, at the top of every franchisor’s list; it is beholden upon us all to understand it and know how to use it (or not in the case of AI!). Those left behind may struggle to recover. • Franchise resales will continue to do well – people are now actively seeking resale territories. • Sustainability is going to be a big word in 2024, possibly replacing DE&I as the hot topic, especially with brands seeking B Corp membership. • Expansion into international markets will continue to be as attractive for brands as it was in 2023. • We expect to see franchisors continuing to invest in external growth mentoring and financial experts to support their franchise networks. My best wishes to you for an enjoyable festive break and a prosperous 2024 ahead, I hope all your franchising dream come true. Scott English Don’t forget to shout about your success!
#EF100 7
EF100 2024
Some highlights from the official Annual Celebratory & Awards Evening which took place at the Tower Hotel in London in March 2023.
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EF100 2024
Guests joined us for a drinks reception, followed by a gala dinner, a selection of speakers, networking and evening entertainment.
We look forward to welcoming all our finalists again this year in London in March 2024 for an evening of celebrations.
You can view all the photos at: cemg.media/ef100-2023 Or watch the highlights video here: youtu.be/ReZS8BJwWUk 9
EF100 2024
Our Sponsors Whether you’re considering buying a franchise or looking to grow your business through franchising, find out how our expertise could help you to do so with confidence. Our experienced business managers can make fast, effective decisions, helping potential franchisors and franchisees to establish their businesses and build their success. ‘HSBC UK is excited to be involved with the Elite Franchise Top 100 Awards in 2023, which we have
supported for the 5th year running. We are proud to have more than 9,000 Franchise customers and have provided over £1billion to help these businesses grow and prosper. Events like the EF100 are important for the industry, and shine a spotlight on the amazing efforts and hard work that goes into these businesses on a daily basis. We look forward to celebrating with you all at the awards dinner’. Gillian Morris, Head of Franchising, HSBC UK
OFFICIAL AWARD SUPPORTER The bfa proudly supports the EF100 programme and we believe our shared goal to educate, influence and promote franchising to a far-reaching audience is better served together.
A variety of franchisors are already using AdSmart from Sky to support their franchisees and build brand fame for their network. McDonalds, Domino’s. Puddle Ducks, Mathnasium, Snap Fitness and Art-k are just some of the franchisors that have delivered targeted TV campaigns and that have come back to book multiple campaigns.
We’re very excited to continue pairing our brand with Elite Franchise 100, Elite Franchise is known for it’s high quality and informative content, which is continuously transferred to the annual guide celebrating the top franchises. This is a real treat for the UK franchise industry.
As POS transactions grow and consumers expect more from a brand, Worldpay from FIS™ helps franchises of all sizes respond with a consistent and improved payment experience. An experience that is up to date with consumer preferences for a frictionless experience while bringing excellent insights to you and your team.
The Azura system is a customised, cloudbased franchise management system that includes a CRM. It can be integrated to other systems, such as mapping and accounting. Typically, it is tailored to suit a franchise company’s individual requirements.
Beyond Corporate is Beyond Law Group’s Corporate and Commercial Practice. Beyond Corporate offers its clients specialist advice across corporate, real estate, construction, employment, dispute resolution and commercial (including franchising) practice areas.
Cymphony provides inbound call handling, managed webchat, and our unique Lead2Success lead management service. Franchise brands can outsource their communications to Cymphony and benefit from the experience and expertise of our outstanding team, who provide a marketleading customer service experience.
PartnerWise Franchise is a franchise support business that represents customers from new entrants into the industry to globally recognised brands. With specialist knowledge and experience we understand that no two client’s requirements are the same, therefore our services are completely tailored to their needs.
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Platinum Wave is a bfa and IFA accredited international franchise consultancy helping brands at every stage of growth. Our services range from helping businesses make the successful transition from independent company to national franchise brand, right through to recruiting their perfect franchisees and staff, training their networks to prosper and in some cases, launching the brand internationally.
Trustist helps franchises by aggregating reviews from all platforms into one easyto-understand rating, leading to Trustist becoming one of the most widely-used review platforms in the franchise industry – in fact, 22% of the 2023 Elite Franchise Top 100 use Trustist Reviews!
EF100 2024
Our Partners Founded in 2011, Big Red Box PR specialises in providing PR and digital marketing services to the UK franchise sector. Our MD Louise Bruce was a former co-chair of EWIF.
Recognising the best in any industry is great for driving up standards. EF100 is the first quality publication to formally do this for the franchising industry and I commend them for doing it. Clive Sawyer, Managing Director Business Options
Chantry have been guiding and supporting franchisors in recruiting franchisees since 2007. We have developed and proven our franchise recruitment process with franchisors across all sectors and at different stages of growth, from entrepreneurs franchising your business, right through to established global brands.
Coconut Creatives is a strategic marketing company that works with franchisors to help them grow. With over a decade of experience in the franchise industry, we know how to create marketing strategies that effectively target and convert prospective franchisees.
We are pleased to support the Elite Franchise 100. It’s a fantastic opportunity for the best of British franchises to gain recognition for their hard work and innovation
d&t are a multi award-winning team of chartered accountants with a speciality in franchise business. With over 2,500 clients across the UK, we serve businesses and individual clients with a range of professional services including business planning, funding and accountancy.
The Department for International Trade is a United Kingdom government department responsible for striking and extending trade agreements between the United Kingdom and non EU states
At EWIF, we’re looking to change the face of the franchise sector so that women have a much larger presence. Our primary focus is to support women who are looking for a route into the franchise industry.
Franchise Local offers the best franchise opportunities, support and advice for anyone looking to buy and run a franchise business in their local area.
Franchise Supermarket admire Elite for publishing Elite Franchise 100 as it gives readers a chance to really compare the performance of UK based franchises during the past 12 months.
FranchiseShow247, a new community platform that provides access to potential franchisees 24hours a day, seven days a week, is here and could be the solution you’ve been looking for.
Point Franchise is a platform with a unique geo-localised search engine that helps franchisees find franchises that are developing in specific areas of the UK.
Working with the team at Elite on the EF100 has been a pleasure. Communication is quick and easy and there are always lots of ideas flowing to make things as beneficial as possible franchisors. It’s been a good way to enhance our visibility as a service provider and as a direct result we welcomed new clients on board.
Finally you can empower your franchisees to create their own videos while keeping control of your branding and core messaging.Create your branding templates, send to franchisees to logon and create fully branded video campaigns automatically using a smartphone. All for a fraction of the cost of traditional video production and no editing needed.
With a strong belief that everyone should see franchising as a solid option for their career, The Franchised helps franchisors to educate and promote their franchise opportunity to the right prospects by offering a variety of Franchise Recruitment services.
Since 2011, WorkBuzz has run the hugely successful Best Franchise Programme & Awards. Over three hundred franchise networks have taken part in the programme, using this to gather confidential objective feedback from their franchisees, benchmark their franchisee support against industry standards and improve franchisee relations and network performance.
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EF100 2024
THE EF100 JUDGES You can read more about each judge by clicking on their individual photos. *Please note: we have endeavoured to recuse any judges that may have a conflict of interest from judging certain entries.
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ANDREW MARKOU
ANITA ROBERTS
CARL READER
CEO & Founder, BusinessesForSale.com
Associate Franchise Director, HSBC UK
Chairman, d&t Chartered Accountants & Strategic Advisors
CHRIS ROBERTS QFP
CLIVE SAWYER
DALE WARD
Franchise & Funding Professional Mentor, Trainer & Consultant
Founder, EWIF Encouraging Women Into Franchising
Franchise Partner Director, Worldpay From Fis
DANI PELEVA
EMILY PRICE QFP
FIONA BOSWELL QFP
Founder & CEO, Franchise Fame
Chief Operating Officer, British Franchise Association
Franchise Specialist Partner Knights Plc
GILLIAN MORRIS
LOUISE Y HARRIS QFP
LUCY ARCHER QFP
UK Head Of Franchising, HSBC UK
Founder, Franchise Projects
Co-Founder, REV PR
EF100 2024
MARK SCOTT
NATALIA SHVARTS
NICK CARNES
Managing Director, Azura
Director, Franchising Team, Beyond Corporate
Managing Partner, PartnerWise Franchise
NICOLA BROADHURST
PAUL CLEGG
PAUL STAFFORD QFP
Commercial Partner, Stevens & Bolton
Managing Director, Coconut Creatives
Head Of Franchise Marketing, Chantry Group
PHIL MOWAT
PHILLIP ARCHER
PIP WILKINS QFP
Managing Consultant, Ashtons Franchise Consulting
Head of Business Planning & Funding, d&t
Chief Executive, British Franchise Association
ROZ GOLDSTEIN
SARAH KELLY
SEAN GOLDSMITH
Senior Consultant, PartnerWise Franchise
Founder, Love Your Mind
Co-Founder, Groe Global
SHARON WESTON
SUZIE MCCAFFERTY
TIM MORRIS
Head Of Franchising, Workbuzz
Non-Executive Director, Platinum Wave Franchising
Franchise Support Consultant
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EF100 2024
100 GoCruise & Travel Our business model gives you the opportunity to earn up to 80k a year, operating a travel business from the comfort of your own home.
Unlock the True Value of Your Business Whether you’re thinking of selling your business or seeking insights into your financial trajectory, BusinessesForSale.com’s quick valuation tool will help you understand the worth of your business. Get an estimated business valuation in under 5 minutes, for free.
Subscribe to the UK’s leading franchise news platform for FREE, and receive EXCLUSIVE interviews from key movers and shakers in the UK franchise industry. As well as the latest news, views and advice along with updates covering the best events straight into your inbox.
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Unlock the True Value of Your Business A business valuation is the cornerstone of business success. Without a clear understanding of your company’s value, navigating the complexities of succession and growth planning becomes a challenging task. Whether you’re thinking of selling your business or seeking insights into your financial trajectory, BusinessesForSale.com’s quick valuation tool will help you understand the worth of your business. Get an estimated business valuation in under 5 minutes, for free.
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EF100 2024
99
Laser Clinics Laser Clinics - the largest employer of skin therapists globally - believes in franchisees who are highly motivated and can build strong relationships
EST.
2019 NUMBER OF FRANCHISES
42 SECTOR
BEAUTY INVESTMENT LEVEL
£230,000+
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OPENING its doors for the first time over 14 years ago in Australia, Laser Clinics is now the largest non-invasive aesthetic operator in the world; with more than 200 clinics and working with over 1,800 practitioners across the United Kingdom, Australia, New Zealand, Singapore, and Canada, Laser Clinics is the largest employer of skin therapists globally and has the largest team of cosmetic injectable experts internationally with a team of over 350 medical professionals. Here in the UK the estate consists of 50 clinics across the country, with our 50th opening in Glasgow Central this past summer. Laser Clinics has its Head office in London with an experienced team to give day to day support to its UK franchisees.
To continue accelerating the growth of the business, the Laser Clinics franchise model relies on building relationships with highly motivated franchisees who feel supported by Laser Clinics. Amongst the many skills needed to be a franchisee, those with the best opportunity of running a successful clinic typically have previously owned or run a business, understand people management and recruitment, are able to drive sales and performance management, and have beauty industry experience. Whilst beauty industry experience isn’t essential, having a passion for beauty is, along with liquid capital of at least £130k to invest. Laser Clinics work with franchisees who are passionate, dedicated, positive leaders who dream of managing a team of
EF100 2024
therapists who share their drive to offer the best service, client experience and treatments in a state-of-the-art clinic. Laser Clinics works closely with their franchisees and offer a unique franchise model with 50/50 ownership, meaning they invest the same amount and split the profits equally. This model lowers the entry costs through shared investment while equally splitting establishment costs. This model
has proven advantageous globally for Laser Clinic franchises for more than a decade. This support also goes beyond just financial investment, as franchisees have extensive resources at their fingertips. Clinic owners are supported from the beginning with specialist property searches, lease negotiation, recruitment and professional clinic build out, alongside having access to the world’s best equipment at very competitive prices and new, exclusive product ranges and an in-house medical team and Dermatologist Board. Training is also provided, with every franchisee receiving four weeks initial training and world class franchise co-owner training. They also receive help with business plans and financing, and have access to a bespoke business management system to automate many admin tasks.
As well as all of this, Laser Clinics invests in sophisticated marketing campaigns, press and influencer events, and clinic appointments for top tier journalists and influencers, resulting in print and online media coverage and social content that promotes the brand, nationally and regionally to attract clients. These scalable campaigns often focus on individual clinics, driving awareness and desirability. As a global business, the advantages of working with Laser Clinics include brand awareness, customer loyalty, unrivalled systems, and infrastructure to run a business, and support teams. The brand also offers competitive pricing through their global supplier agreements, which fixes the low cost on much of the equipment used in their clinics. The brand’s buying power extends beyond equipment and into other areas such as IT systems, advertising, and print costs. Laser Clinics offers innovation and the highest quality treatments at the most affordable prices, which is a huge competitive advantage for franchisees. While other aesthetics brands are pushing prices up, Laser Clinics have added to their promotional campaigns. This differentiates franchisees from their local competition resulting in an average of over 200 new, loyal customers per clinic per month. It’s clear that the combination of global power and a local owner is a winning one for franchisee and Laser Clinics alike.
laserclinics.co.uk
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EF100 2024
98 Sylvian Care ESTABLISHED in 2014 by a brother-sister duo, both with extensive experience in the health and social care sector, new entry, Sylvian Care, has been developed from the ground up, expanding to over 30 franchise locations in the UK. With qualifications and extensive experience in social work and nursing, the founders have instilled an ethos of relationship-based care within the organization. The range of services at Sylvian Care is comprehensive, encompassing personal care, medication support, companionship, and live-in care, each tailored to the unique needs of their clients. Sylvian Care’s approach transcends
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conventional care models, emphasizing the creation of meaningful connections between care professionals and clients. This emphasis on genuine relationships is integral to their service delivery, which helps alleviate loneliness and foster a sense of belonging. What sets Sylvian Care Franchising apart is its commitment to these human connections and its dedication to enriching the lives of those it serves. This commitment, along with their wide range of care services, positions Sylvian Care as a dedicated and compassionate presence in the UK home care industry, offering a unique and caring approach in a sector where quality and compassion are essential.
sylviancarefranchising.co.uk
diddi dance diddi dance are a pre-school dance franchise exploring dance styles from around the world enabling a successful business with award winning training.
Unlock the True Value of Your Business Whether you’re thinking of selling your business or seeking insights into your financial trajectory, BusinessesForSale.com’s quick valuation tool will help you understand the worth of your business. Get an estimated business valuation in under 5 minutes, for free.
Subscribe to the UK’s leading franchise news platform for FREE, and receive EXCLUSIVE interviews from key movers and shakers in the UK franchise industry. As well as the latest news, views and advice along with updates covering the best events straight into your inbox.
elitefranchisemagazine.co.uk/subscription
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™
LEADING SPECIALISTS IN COMMERCIAL LAW Beyond Franchising is the dedicated franchising team of Beyond Corporate, the specialist Corporate and Commercial practice of Beyond Law Group. The team is evolving and expanding, providing seamless support to franchisors and franchisees alike, via our expert commercial, corporate, property and dispute resolution teams, all of whom have extensive experience in the franchise sector. The team has supported multiple franchisors and franchisees in achieving their goals. What sets the Beyond team apart is not only the breadth and depth of their expertise but the empathy and commercial practicality that they demonstrate. This experience gives the team the unique understanding that managing a franchise network and operating a successful franchise is a skill which goes beyond purely legal considerations. The team can offer support across your entire business, from strategic to operational, a partner you can rely on throughout your franchise journey and beyond.
Manchester | London ™
EF100 2024
96
Total Clean New entry, Total Clean, distinguishes itself as a premier commercial cleaning service provider by emphasising exceptional customer satisfaction through innovation, eco-friendly practices, and a highly trained workforce
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ESTABLISHED in 1988, Total Clean stands as an award-winning Commercial Cleaning Company, gaining prominence for its excellence in the UK market. The company’s visionary approach led to the introduction of the Total Clean Franchise Business, extending a unique opportunity for entrepreneurs to join a nationally recognised brand. Total Clean has meticulously crafted a robust franchise model, ensuring security and profitability for ambitious franchisees. Unbounded by limitations, franchisees are empowered to grow their businesses exponentially. The brand’s evolution over the years has positioned it as the embodiment of excellence, characterised by procedures, programmes, and processes specifically tailored to address key business success factors: Turnover, Profit, Cash Flow, and Growth. In the realm of Commercial Cleaning, a recession-resistant and thriving market, Total Clean plays a pivotal role. The brand’s appeal lies in its ability to cater to businesses seeking to outsource their cleaning needs. Recognising the nature of cleaning requirements, Total Clean is in expert in this field, establishing itself as a reliable, innovative and ongoing provider. Total Clean distinguishes itself as a premier commercial cleaning service provider, emphasising exceptional customer satisfaction through innovation, eco-friendly
EF100 2024
practices, and a highly trained workforce. The franchise model goes beyond meeting customer expectations; it strives to surpass them, offering a niche in the market with high-quality and environmentally conscious cleaning. The increasing demand for hygiene and cleanliness further propels Total Clean’s growth. This surge, coupled with the diverse range of services offered by Total Clean Franchisees, underscores the brand’s relevance in the evolving market. A testament to Total Clean’s success is its strong reputation, a valuable asset for every franchisee. The brand’s commitment to excellence attracts top-tier talent, resulting in excellent client retention and referral rates. Notable clients, including Eddie Stobart, The Bar Council, and the NHS, exemplify the brand’s versatility and reliability. Total Clean presents a business model that minimises risk while maximising rewards. The tried and tested training, support, and procedures provided enable franchisees to hit the ground running. Prospective franchise owners, regardless of their background, with qualities such as being people-oriented, entrepreneurial, eager to learn,
appreciative of working with an established brand, and thriving in a structured environment, are welcomed. The comprehensive 5-day training course equips franchisees with the knowledge to successfully run their Total Clean Franchise. Led by industry experts, this training covers all aspects of starting and managing a commercial cleaning franchise, providing a solid foundation for entrepreneurial success. “I chose Total Clean because I wanted to benefit from a proven business model and guidance from people who have done it before and know what they are talking about. I didn’t consider any other cleaning franchises apart from EST.
1988 NUMBER OF FRANCHISES
14 SECTOR
Commercial Cleaning Services
Total Clean – the decision just felt right to me.” said Eric White. “The Guaranteed Business Model offered by Total Clean made the decision to join very easy. Knowing that I would have contracts in place from the start allowed me to focus on training and developing the business. The clarity of the business model and the structure offered me an outstanding opportunity with comprehensive support and training. “More importantly I have the flexibility in terms of business scale, allowing me to determine how fast I want my business to grow. The guaranteed business promise jump-started my business. I can’t wait to take my business to the next level.” said Samer Younis. In conclusion, Total Clean is a compelling franchise opportunity, seamlessly blending innovation, training, and a proven business model. Choosing Total Clean is embarking on a journey of entrepreneurship and success in the thriving cleaning industry. Prospective franchisees are invited to be part of a market-leading brand that prioritises quality, innovation, and enduring success.
INVESTMENT LEVEL
£20,000 £30,000 + VAT
totalcleanfranchise.co.uk
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The
POWER of TV Advertising
for FRANCHISORS
adsmartfromsky.co.uk
Succession
EF100 2024
95 Kitchen Makeovers
EST.
NUMBER OF FRANCHISES
SECTOR
INVESTMENT LEVEL
2018
24
Home Renovations
£12,500
New entry Kitchen Makeovers is well placed to benefit from the growing kitchen renovations market by offering customers a fuss-free, cost effective and environmentally friendly service FOUNDED in 2018, Kitchen Makeovers has fast become a leading light within the home renovation industry. Thanks to a strong, close-knit network driving the progression of our brand, the UK finally has its long-awaited answer to a fuss-free, cost effective and environmentally friendly kitchen renovation service – and now YOU get to benefit from it personally, financially and professionally! With so much impacting the viability of developing home renovation brands today, championing sustainability has never been more important in our sector. Kitchen Makeovers is now recognised as the go-to
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brand for reinvigorating tired, existing kitchen units into modern, sleek and stylish spaces. Kitchen Makeovers franchisees share our passion for addressing the need for providing an efficient and cost-effective service; they are personable, strong and respectable voices in a saturated industry. Importantly, cost-effectiveness and sustainability doesn’t mean sacrificing profitability. Our franchisees are able to fully operate from home, significantly reducing overheads while eliminating the carbon footprints of our franchisees almost completely with no unnecessary energy usage in outdated physical showroom environments.
How we’ve given the franchise experience a kitchen ‘makeover’: • Unlimited access to the industry’s best tradespeople to seamlessly deliver your promised service. • Enjoy benefitting from a 5-star nationwide reputation. • Source UK based, sustainable materials to renovate existing kitchen units as opposed to ripping out fitting and starting from scratch – eliminating waste, cost and time. • Achieve a 25%-30% profit margin vs. 10%-15% across other similar brands in the industry. • Become part of a culture that lives and breathes collaboration and support. “The support is phenomenal - I always get an answer to any question I have and I feel well protected knowing I have a supportive team behind me as I develop both professionally and personally.” Stefan Gojda, franchisee of Kitchen Makeovers Staines
kitchenmakeovers.co.uk
EF100 2024
94 Apollo Care APOLLO Care was started in 2011 by Cheryl White, who, after gaining experience with multiple care providers, recognised the inadequacy in the level of care provided. Determined to revolutionise the industry, she embarked on creating a new care model. At Apollo Care the primary focus revolves around genuine care, ensuring comfort and highquality support for vulnerable adults within the familiarity of their homes. Apollo Care emphasises compassion, offering personalised
attention and a nurturing environment tailored to individual needs. What sets Apollo apart is its commitment to life transformation. Cheryl passionately advocates for each individual’s right to realise their potential fully. Apollo doesn’t just fulfill needs; it crafts personalised care plans aligned with personal aspirations and dreams, empowering individuals to thrive. Joining the Apollo Care Family means aligning with a business that prioritises making a meaningful difference while ensuring
profitability. The franchise strikes a unique balance between purpose and success, fostering a culture of compassion and entrepreneurship. Choosing an Apollo Care franchise means embracing core values. The franchise goes beyond inspiring franchisees; it empowers them to take control of their lives, offering comprehensive support for growth and fulfillment. The selection process for franchisees is rigorous, reflecting Apollo Care’s commitment to maintaining exceptional standards. By recruiting individuals who resonate with their values, Apollo Care ensures a network driven by excellence and solidarity. Apollo Care embodies a philosophy where care isn’t merely a service but an ingrained ethos. For those seeking a purposeful journey in compassionate entrepreneurship, Apollo Care beckons. apollocarefranchising.co.uk
Buy, Build, and Sell with There is a world of possibilities waiting for you. Browse a diverse range of business opportunities ready for acquisition. Build and grow your legacy. Maximise your investment and sell your business to the right buyer.
Your next venture starts on BusinessesForSale.com.
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EF100 2024
93 EST.
2016 NUMBER OF FRANCHISES
66 SECTOR
TRAVEL INVESTMENT LEVEL
£4,500+
The Holiday Franchise Company The Holiday Franchise Company takes a different approach, tailoring the franchisee’s business around their own travel experiences and types of holidays they know and will enjoy selling 26
THE Holiday Franchise Company started their business in 2016, after recognising the need to welcome and support people into the industry who hadn’t worked in travel, but were entrepreneurial, had amazing skill sets and were extremely passionate and well-travelled. They offer a unique franchise model, as they tailor the franchisee’s business around their own travel experiences and base their specialism on the destinations and types of holidays they know and will enjoy selling. Their model puts the franchisee in control. It enables franchisees to benefit from their reputation, experience and infrastructure, whilst creating their own brand to trade under, enabling them to grow capital value in their own business, not the franchisor’s. They support the franchisee in their brand design, but hand over all intellectual property rights to them. They don’t want people to be bound to them because they
EF100 2024
own them, they want to earn the franchisee’s loyalty and have them stay with them because they offer the highest levels of support. The Holiday Franchise Company are the only travel franchise who host business planning meetings to check the viability of a franchisee’s business, based on their chosen areas of specialism. The first trading year is forecast, enabling franchisees to understand the cash flow the business could generate, and if it would meet the needs of their lifestyle. Successfully building and running their own multi-awardwinning online travel agency Holidaysplease, which launched in 2002 on just a £6K investment and now turns over in excess of £40m, ensures franchisees are working with a proven model and a team of travel professionals, who fully understand the industry, the role
and the challenges they will face. Their experience has enabled them to create an in-depth induction training programme, supported by a e-learning platform Journey to Success, to ensure franchisees have the right skills and knowledge needed to be successful. Their comprehensive induction training and tools are accredited by The Institute of Travel & Tourism. They are the only travel franchise that delivers training 1:1, arranged to suit the franchisee’s schedule. This enables them to focus on the franchisee’s individual training needs, ensuring they get the maximum return on their investment and time. The same support team guides a franchisee through their entire journey, from initial enquiry to going live, which means they have in-depth knowledge on
the franchisee and their business enabling them to forge strong partnerships. Ethical franchising is one of their core values, they do not amend prices or run special offers to put people under pressure to sign a franchise agreement. They proactively ask potential franchisees to research competitors, to ensure they understand the different models available to make an informed decision. They look for quality franchisees, not quantity. They are proud members of the British Franchise Association, and were the first travel franchise to achieve accreditation from both the British Franchise Association and The Approved Franchise Association Their franchisees are at the heart of everything they do and every decision made.
holidayfranchisecompany.com
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92 Husse
HUSSE, with its distinguished 35-year success history of market leadership, boasts an expansive network of over 1,500 entrepreneurs spanning more than 50 countries. In the UK alone, Husse taps into a vibrant market of 25 million potential customers, predominantly
pet owners and retailers, all in search of high-quality, affordable pet products. Entrepreneurs benefit from the flexibility of working from home, leveraging the lucrative and stable pet food industry, valued at a remarkable £3.3 billion in the UK. This industry’s resilience, particularly in economic downturns, presents a unique business opportunity. Husse offers high potential earnings from various channels for business growth, including offline, online, B2C, and B2B avenues. Those interested in exploring this opportunity are encouraged to contact Husse for more information.
england.husse.com
91 The Alternative Board (TAB) As a TAB franchisee, in the heart of your local area, you will: • Chair regular peer advisory boards. • Deliver 1-2-1 business coaching. • Run consultancy projects. • Run SLT development programmes.
JOIN an incredible community and enjoy six-figure revenues using proven processes. The Alternative Board (TAB) is driven by individuals who collectively want to change the lives of SME business owners and leaders for the better. We want them to run better businesses and lead fulfilling personal lives.
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Why choose TAB? Regular and predictable monthly subscription income stream with opportunity for consultancy revenue. Excellent infrastructure and individual support. Work-life balance so you don’t miss out on the important things. Low overhead. Equity building business with strong exit strategy. What makes a great TAB Franchisee? We have found that our most
successful candidates are: • Self-motivated with the drive and resilience to succeed. • Passionate about using their experience. • Effective communicators. • Keen to help local businesses thrive. • Collaborators who have a desire to contribute and learn from the TAB community. TAB was established over 30 years ago with TAB UK launching in 1990.
tabfranchise.co.uk
EF100 2024
90 Ripples RIPPLES have been designing and supplying the highest quality, bespoke bathrooms for both residential and commercial clients since 1988 and are now one of the most respected bathroom retailers in the UK. The Ripples retail experience is the vision of Roger Kyme who, having spent many years working at a senior level at Travis Perkins, decided to focus exclusively on luxury bathrooms. 35 years later, we now boast a portfolio of 20 stunning showrooms up and down the country. Ripples pride ourselves on the quality of our products and our exceptional customer service and, as a result Ripples do something a
little bit different to most people in the bathroom industry. Ripples believe that in retailing, the client’s experience is as important as the products that they buy and that means paying special attention to the little things because they are what truly matter to discerning Ripples clients. As a family-owned business Ripples have family values and work ethics to match. Whilst their network has grown substantially and their business has developed into the successful model you see
today, at their core Ripples still pride themselves on the values of quality and service which Roger instilled in the early days.
ripplesfranchise.co.uk
Buy, Build, and Sell with There is a world of possibilities waiting for you. Browse a diverse range of business opportunities ready for acquisition. Build and grow your legacy. Maximise your investment and sell your business to the right buyer.
Your next venture starts on BusinessesForSale.com.
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EF100 2024
89
Get A Drip The surge in demand for vitamin drips and injections is giving Get A Drip the opportunity to carve out a profitable niche for itself IN THE world of wellness, Get A Drip, under the visionary leadership of founder and CEO Richard Chambers, has not only carved a niche but has become a trailblazer in the burgeoning global franchising landscape. This success is intricately linked to the surging popularity of Vitamin Drips and Injections and the expanding complimentary wellbeing services. The roots of Get A Drip extend deep into Richard’s personal
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health odyssey. In 2010, grappling with complications from Type I Diabetes that necessitated intensive care, Richard embarked on a seven-year journey in and out of hospitals. Amidst these struggles, the transformative potential of intravenous (IV) drips became evident. Driven by the conviction that these benefits should be accessible to all, not just a privileged few, Get A Drip was born in October 2017, marking its inauguration in Shoreditch, London.
EF100 2024
EST.
2017 Over the last six years, Get A Drip has ascended to the pinnacle of Vitamin Drip providers in the UK, administering over 150,000 Vitamin Drips and Booster Shots. The brand’s footprint has expanded, featuring five permanent clinics in London, an avant-garde mobile clinic, mobile franchisees across England as well as full clinic franchises both in the UK and internationally. This unique venture has not only reshaped consumer perceptions but is also at the forefront of transforming the wellness industry with its cuttingedge offerings. The benefits of Vitamin Drip therapy extend beyond mere hydration. These drips deliver elevated concentrations of nutrients, surpassing what oral supplements can provide, ensuring sustained health benefits without daily intake. With 100% bioavailability, the vitamins in Get A Drip’s offerings are rapidly absorbed by the body, a clear advantage over traditional supplements. The clientele seeking the transformative effects of Vitamin Drips is diverse, ranging from fitness enthusiasts and city workers to new mothers and chronic illness sufferers. Get A Drip’s tailored solutions address the unique health goals of individuals from all walks of life. In 2022, Get A Drip embarked on a new era of healthcare excellence, expanding their complimentary services to include Red Light Therapy, Ozone Therapy, Cryotherapy and Compression Therapy. This commitment to cutting-edge wellness continued with the grand opening of Get A Drip King’s Road in late 2023, introducing two additional therapies - Hyperbaric Oxygen Therapy and Infrared Sauna. These expansions underscore Get A Drip’s dedication to making advanced wellness therapies more accessible
NUMBER OF FRANCHISES
26 SECTOR
Health & Wellness INVESTMENT LEVEL
£50,000£550,000
to the public. Central to Get A Drip’s ethos is an unwavering commitment to health and safety. Services undergo meticulous development by the Chief Medical Officer, ensuring optimal concentration and safe nutrient levels. Only qualified medical professionals, including doctors and nurses, administer the drips, upholding the highest industry standards.
In 2020, recognising the global demand for its transformative services, Get A Drip introduced franchising opportunities. This initiative garnered unprecedented interest, with franchisees now established in the UK, Ireland and The Netherlands. The brand’s sights are set on exciting further expansion, with plans to double the number of franchisees by the end of 2025. The franchise model, designed to be accessible even to individuals without a medical background, provides comprehensive training on business operations and the recruitment of qualified medical personnel. The franchise package is a turnkey opportunity, providing everything needed to launch a Get A Drip mobile clinic or full clinic, from equipment and products to IT systems, store designs, training and marketing support. As the company approaches its 7 year milestone in 2024, the emphasis remains on both people and profits. Get A Drip’s goal is to make the transformative impact of wellness solutions more accessible through locally based franchise partners with franchisees at the forefront of this dynamic journey.
getadrip.com/franchise
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EF100 2024
88 Debutots Unlock the True Value of Your Business Whether you’re thinking of selling your
Debutots are experts in drama-in-education. Fun and rewarding classes improve the life chances of children. This proven, award-winning franchise delivers a fantastic work/life balance opportunity.
business or seeking insights into your financial trajectory, BusinessesForSale.com’s quick valuation tool will help you understand the worth of your business. Get an estimated business valuation in under 5 minutes, for free.
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87 Extra Help
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WITH A passion for helping people, Claire Robinson founded Extra Help in 2010. After identifying a gap in the market for a one-stop shop, Claire began her journey providing home help services to the elderly, new and working parents as well as to busy professionals. This BFA award winning management franchise provides home-help and domestic services to anyone who needs it. As an Extra Help franchisee, you manage a team of home helpers, which
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offers your customers a full range of valuable services. The Extra Help business model is designed to be as straightforward to work with as possible. As a franchise partner you will receive valuable training and dedicated support enabling you to grow your business successfully. Their business model not only appeals to several different target audiences, including the elderly, working professionals and parents, but also provides you with the freedom and flexibility to choose your working hours and build a fantastic, lifestyle business that generates a healthy, regular income. Extra Help is a recession-resilient business with low overheads and proven business systems and procedures. The team will help ensure not only top quality service to your clients but also a viable, profitable and rewarding business for you. extra-help.co.uk/franchise-opportunities
EF100 2024
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Your pathway to franchise success Elite Franchise is the definitive guide for the franchising sector. This online platform is full to the brim with all the latest franchise news, views and advice along with updates covering the best events straight into your inbox.
86 chaiiwala Our brand, Chaiiwala, an Indian street food and chai brand with over 80 locations, has made significant contributions to local communities and the franchising sector as a whole.
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85 Well Polished WELL POLISHED, with its 5-star cleaning services, has literally been cleaning up over the last 12 months, by offering its expertise in more than 11,000 homes. Well Polished is an introductory cleaning agency providing cleaning services to homes across the UK. In 2016, the company rebranded
and restructured with new management and in a short space of time, Well Polished grew to the strong network of 96 trading franchises that it has today. The network boasts 86% UK coverage and with only 20 saleable territories left to sell, the company is confident they will achieve 100% coverage in the next 3 years.
As a family business, Well Polished strive for every franchisee to not only feel the benefits of a recognisable and reputable brand, alongside the more ‘personal, family feel’ approach they offer as a franchisor, but to also emulate this award-winning service to their clients. The rapid success that Well Polished has achieved has been built on the foundations of innovation, breaking the mould in an old-fashioned marketplace and treating the cleaners with the respect they deserve. From implementing 21st century marketing strategies, embracing new technologies and ensuring every registered cleaner is paid significantly higher than the minimum wage – Well Polished strive to be a disruptive influence in a notoriously outdated industry.
franchise.well-polished.com
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EF100 2024
84
Tappy Toes
New entry, Tappy Toes, is a multi award winning dance and movement franchise for children aged 6 months to 6 years. Classes can be found in over 90 locations throughout the UK and Dubai, UAE.
S IONY T T ELA TEGTEN NS R A R O N DIA ST CO TI MEEGY NT RELA ATONTE DIA R T C METEGY NT S S S TRAONTEION N O S C LAT EGY NT TI A L RE RAT NTEIONS E A R I ST COLAT ED DIA M E RE M IA D ME
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Contact: sharon.weston@workbuzz.com
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EF100 2024
EST.
NUMBER OF FRANCHISES
SECTOR
INVESTMENT LEVEL
2015
25
CHILDREN & EDUCATION
£20,000
83
Fun Fest Holiday Clubs Fun Fest Holiday Clubs puts the fun into holidays by offering children the chance to design their own programme of activities Fun Fest Holiday Clubs give children the freedom to choose from a menu of exciting activity sessions every morning and afternoon to design their own individual holiday programme. During their week at Fun Fest, a child can get the chance to play Quidditch, build a den, bake a cake, learn to juggle, score a goal, solve a mystery, paint a masterpiece, hold a snake, have a manicure and enjoy a party! Having built a reputation for quality childcare with Ofsted, schools and parents, the network of Fun Fest Holiday Clubs has grown steadily
since its launch in 2017 to 40 clubs. Holiday clubs remain the main revenue stream for Fun Fest franchisees, especially as many have expanded to running multiple clubs, but they can also offer complimentary services such as before and after school clubs and children’s parties. This gives Fun Fest franchisees fantastic flexibility in determining the type of business that they wish to build; they can run a single club as a part time venture alongside other commitments or scale their business up to a large empire. Franchisee, Meetel says “There are two reasons why I decided
Fun Fest was the right fit franchise for me. Firstly, it gave me the opportunity to work in childcare and spend time with my own children. Secondly, it allowed me to fulfil my ambition of running my own business. I now have 2 large clubs and the fact that it is also so much fun is the cherry on top.” What makes Fun Fest successful is its focus on providing exceptional childcare services and building a network of satisfied franchisees. Fun Fest sees its role as enabling franchisees to fulfil their dreams with flexibility, freedom and fun!
fun-fest.co.uk
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EF100 2024
82 Recognition Express
EST.
1979
NUMBER OF FRANCHISES
Past bfa Franchisor of the Year, brand awareness promoter, Recognition Express, maintains its winning formula for clients SUCCESSFULLY operating for over 40 years in the evergrowing corporate recognition marketplace, Recognition Express remains the most successful franchise network for its sector in the country. A past winner of the prestigious bfa Franchisor of the Year Award enduring not only recessions, a banking collapse, but even a global pandemic, the Recognition Express brand continues to go from strength to strength. Exciting new branding will be launched in January 2023, adding even more value to the Recognition Express franchise proposition. Every business or organisation, be it a multinational corporation,
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40
SECTOR
B2B,
Merchandising INVESTMENT LEVEL
From £25,000 + VAT
a medium-sized charity, school or a local flower shop, needs to increase its brand awareness. With an estimated marketplace of over £3billion, Recognition Express’ offering is extensive, working in partnership with customers to deliver successful marketing campaigns and maximise budgets. So much more than just suppliers of promotional products and clothing, Recognition Express franchisees share their in-depth knowledge of the marketplace to act as a one-stop shop for customers, leaving them free to focus on running their businesses Whether it be delivering 100,000 name badges a year to a major airline, supplying personalised umbrellas for a local event,
providing branded corporate clothing to a charity, uniforms to a school or polo shirts to an engineering company, Recognition Express franchise owners can supply all these markets with access to one of the largest networks of ethical suppliers. Committed to change, Recognition Express is working toward neutralising its carbon footprint and understands the importance of sustainability and renewable resources. We are committed to offering a green alternative to customers wherever possible. Successful franchise owners will be ambitious, have a desire to build and grow their own business, be customer driven, very organised and keen to follow a proven business system that has stood the test of time. Recognition Express is renowned for its high level of ongoing franchisee support, advice and programmes in the areas of marketing, sales, procurement, technology and business planning.
thebardongroup.co.uk/recognition-express
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EF100 2024
81 My Window Cleaner My Window Cleaner - as an exterior cleaning specialist - aims to put the shine on any job with its suite of yearround services
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A TRUE market disruptor, My Window Cleaner (MWC) was the UK’s first – and remains the only – brand of its kind. As exterior cleaning specialists, franchisees offer a suite of year-round services including window cleaning, gutter clearance, jet washing and conservatory cleaning for both domestic and commercial customers. This AI-powered, recession-proof franchise is transforming the lives of ambitious professionals nationwide – and you could be next! “In under two years, I’m turning over upwards of £11,000 per month. I’m very proud to have recruited my first member of staff who stepped away from his previous role as a paramedic to similarly benefit from this amazing opportunity. “As a franchisee, the real reward from running a MWC franchise is how complementary my professional success is to my personal life – I feel like I’m a part of something so much bigger than myself. The professionalism of the brand and its systems combined with the friendliness of the MWC family struck a chord with me from day one – that’s been translated directly into the delivery and growth of my operation.” Nick Clarke, franchisee of MWC Malvern. With nearly three decades of experience in the industry, MWC’s co-founders, Karen and Dave Prewer, are passionate about investing time, energy and resource into the franchise model and every individual franchisee. From multiaward-winning systems, products
EF100 2024
EST.
2018 NUMBER OF FRANCHISES
25 SECTOR
Home Services INVESTMENT LEVEL
£23,400 and technology to best-in-class training, 121 mentoring and a calendar of community-building activities, every element of the business is designed to enhance franchisee success. And it shows! • Established franchisees achieving £10k+ turnover per month, per van. • 80% increase in network turnover in 18 months. • New franchisees growing 15 times faster than the core territory launched 27 years ago. • New franchisees growing 63% faster year on year. • Awarded 5-Star Franchisee Satisfaction Award in 2023*. • Winner of Best B2C Franchise 2023*. • Over 5,000 5-star reviews from raving-fan customers! Low overheads, strong profit margins and quick scalability draw high-calibre professionals from all walks of life to this powerhouse of a franchise. This includes a former Volvo national marketing manager, senior retail manager, quantity surveyor, sports club general manager and even an architect… to name but a few!
At the heart of the business sits MWC’s industry-leading, AI-powered CRM system, Gloria. Enabling fully automated administration, scheduling, invoicing and complete data management, Gloria supercharges franchisee operations for maximum efficiency. Growth with insight is strategic, rapid and sure-footed, as MWC’s many multi-van franchisees can attest. “We turned over around £17,000 a month in 2023 alone, even before reaching our maximum customer capacity with two vans. We’re just delighted to have further opportunities to push the business and grow as entrepreneurs! As a franchisor, MWC has never missed a beat and has projected the culture of support and ambition across the whole network. It’s wonderful to see our business thriving in a franchise brand that’s growing and evolving at such an impressive rate.” Chris and Diane Eales, franchisees of MWC Barnet & South Herts. What makes the My Window Cleaner franchise shine? • Wraparound training and support for life.
• Dominate in domestic and commercial markets. • Multiple revenue streams for year-round earnings. • AI-driven technology with full access to a bespoke online management system. • Ground-breaking equipment and methodology. • Work outdoors and enjoy a healthy, active lifestyle. • A true family-feel franchise with good old-fashioned values at heart! The My Window Cleaner network gleams with positivity and franchisees rave of a ‘customerfocused’ approach to business that’s packed with pride, energy and fun! What’s more, thanks to the brand’s state-of-the-art technology, almost all cleaning is completed with both feet firmly on the ground! But when it comes to ambitions… the sky’s the limit! *WorkBuzz Best Franchise Awards 2023
mywindowcleanerfranchise.co.uk
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EF100 2024
80 Harmony at Home Unlock the True Value of Your Business Whether you’re thinking of selling your business or seeking insights into your
Harmony at Home are experts in nanny and household staff recruitment. We offer a home based franchise running a recruitment business with award winning support and training.
financial trajectory, BusinessesForSale.com’s quick valuation tool will help you understand the worth of your business. Get an estimated business valuation in under 5 minutes, for free. Subscribe to the UK’s leading franchise news platform for FREE, and receive EXCLUSIVE interviews from key movers and shakers in the UK franchise industry. As well as the latest news, views and advice along with updates covering the best events straight into your inbox.
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Buy, Build, and Sell with There is a world of possibilities waiting for you. Browse a diverse range of business opportunities ready for acquisition. Build and grow your legacy. Maximise your investment and sell your business to the right buyer.
Your next venture starts on BusinessesForSale.com.
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EF100 2024
EST.
2008 NUMBER OF FRANCHISES
21 SECTOR
Healthcare Recruitment
79
INVESTMENT LEVEL
£28,000
Tezlom A rich history rooted in a commitment to providing exceptional care is the long-standing ethos of award-winning and successful services sector provider Tezlom TEZLOM has quickly become a prominent name in the healthcare and support services sector, with a rich history rooted in a commitment to providing exceptional care. Founded with a vision to redefine standards in the industry, the Tezlom franchise has grown steadily, establishing itself as a beacon of quality and reliability in the field of healthcare staffing. The journey began in 2008 with a dedication to addressing the increasing demand for skilled and compassionate healthcare professionals. Tezlom’s founders Ryan and Roz Armitage envisioned a franchise model that not only offered business opportunities but, more importantly, aimed to elevate the standard of care services provided across communities.
Tezlom’s franchise model is built upon a proven business framework that has evolved over the years. The unique aspect lies in its comprehensive approach to healthcare staffing, offering a diverse range of services tailored to meet the specific needs of clients. From support workers to healthcare assistants, Tezlom ensures a skilled and dedicated workforce is readily available to fill crucial roles in various healthcare settings. What sets Tezlom apart is its unwavering commitment to providing exceptional support to both franchisees and clients. The franchise model is designed to empower entrepreneurs, providing them with the tools, training, and ongoing support needed for success. This support extends
beyond the business aspect to the heart of the healthcare service itself. Tezlom’s commitment to quality extends to its rigorous recruitment processes, ensuring that each member of its healthcare team possesses the necessary skills, qualifications, and dedication to deliver only the best care. The emphasis on continuous training and professional development ensures that Tezlom’s workforce remains at the forefront of industry standards. As Tezlom continues to thrive, its franchise model stands as a testament to its enduring commitment to excellence in healthcare staffing, setting it apart as a leader in the sector. Tezlom was awarded the best franchise award business - business category 2023 and received 5star rating in the latest workbuzz survey.
tezlomfranchising.com
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EF100 2024
78 EST.
1998 NUMBER OF FRANCHISES
100 SECTOR
Home Improvement; Gardens; Vanbased INVESTMENT LEVEL
£9,995 + vat
FOUNDED in 1998, Greensleeves has established itself as the lawn care franchise of choice for both franchisees and customers alike. The company has 8,650 reviews on Trustpilot, with an overall rating of 4.8*. What’s more, 97% of reviews left by customers rate Greensleeves as excellent. And, to demonstrate how effective its lawn care services are – and how franchisees benefit from longterm repeat business – four out of the 10 original customers from 1998 are still using Greensleeves 25 years later! With 100 locations nationwide, Greensleeves franchisees and local operatives now treat over 80,000 lawns throughout the UK. This recurring income makes for a compelling franchise proposition, especially as the entry fee is just £9,995 + VAT. Moreover, new starters can begin operating from a home-base with very low overheads, earning from day one then scaling up to a multi-van business with greater returns to boot. So, if you enjoy the outdoors and love that feeling of satisfaction when you and your customers see the results of a job well done, then lawn care might just be for you. Let’s be honest, you may not have immediately thought you’d start a lawn care business this year, but you may just change your mind when you hear about the support, work-life balance and earning potential associated with running a Greensleeves franchise.
Greensleeves With a 4.8* rating from 8,650 Trustpilot reviews, new entry Greensleeves describes itself as the lawncare services company of choice to franchisees and customers alike
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EF100 2024
But…if you do, it all starts with a two-week induction programme; the first of which is spent at the company’s purpose-built training centre and the second out on lawns within the territory. The training covers all aspects of running a business including sales, marketing, administration, financial planning and that all-important health and safety. During the induction period local marketing campaigns, set up by the franchisor’s own team, will have already started generating enquiries. More often than not, these result in new customers being signed up during franchisees’ second week of training! Greensleeves’ central marketing
team will take care of all digital marketing activities to ensure the company appears on the first page for internet search results as well. Start a Greensleeves franchise, and you’ll have a dedicated Business Development Manager (BDM) providing support in your area. Each franchisee’s BDM is their first port of call for any help or business guidance, and they will have regular face-to-face meetings designed to help grow each area. BDMs are targeted to spend a minimum of 80% of their time with franchisees, in person, which is something that also sets Greensleeves apart. The company has a head office administration support team
to handle enquiry calls and emails who, in addition, provide franchisees’ with administrative support. The same team will handle franchisees’ product orders and liaise with suppliers to arrange deliveries on their behalf. One of the main benefits of joining a franchise – and especially one as large as Greensleeves, which is also part of Neighbourly, the world’s largest group of home services brands – is infrastructure. It’s at a scale beyond independent businesses, and means you operate your own local business but with the backing, systems, IT and operations of a corporate entity. A good example of this is Greensleeves bespoke CRM system, which enables franchisees to manage all aspects of their business. More than anything else, it minimises the amount of time needed to be spent on admin and allows them to concentrate on growing their business. Greensleeves has consistently grown year-on-year, with 2023 no exception. At time of print, the company is more than 13% ahead of 2022’s turnover. Through investment in people, software development, training and advertising – amongst many other things in the pipeline – the company will maintain that rapid increase in its franchisees’ revenues. If you’d like to be a part of the next chapter of growth, get in touch with Greensleeves today.
greensleevesfranchise.co.uk
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EF100 2024
77 Heavenly Desserts Since 2017 we’ve been providing the finest delectable desserts. An award-winning aspirational brand, beautifully & innovatively designed and customised to the area it operates in.
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EF100 2024
76 EST.
2002 NUMBER OF FRANCHISES
17 SECTOR
Education
Mathnasium
With a focus on transforming the way children understand and learn maths, the numbers continue to add up for Mathnasium WITH Mathnasium, you’ll benefit from a great return on your investment and secure your financial future whilst making a real difference in your community. If you’re ready for a change, or change is happening around you and you’re looking for more control over your financial future, then take a closer look. The Mathnasium Method transforms the way children understand and appreciate maths, through an individualised learning programme that’s been developed over the last 40 years, with a proprietary teaching method and more than 22,000 curriculum resources.
You don’t need teaching experience We’re growing our network by recruiting ambitious people to build a business that matters and our franchisees don’t need to have teaching experience! They come from a range of industries including professional services, financial services and management consultancy. It all adds up with the education sector This is an opportunity to capture a share of the skyrocketing £6.5billion UK private tuition market, where education is prioritised by parents, even in times of economic fragility; with
INVESTMENT LEVEL
£100k-£250k a subscription-based model and encouraging children to visit regularly, you’ll have stable, recurring income and a predictable cashflow. With over 1,100 centres globally, franchisees enjoy a highly developed framework of world-class systems and ongoing business support, providing comprehensive training on delivering the Mathnasium Method and ongoing support to guide them on a realistic, attainable plan to grow their centre and build a successful business. This is a business that matches your ambition and as the brand scales across the UK, you can build significant asset value by growing with it, having a positive impact on your local community and building a business you can be proud of, to secure your financial future, and putting you back in control.
mathnasium.co.uk/franchise-uk
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EF100 2024
EST.
1979 NUMBER OF FRANCHISES
38 SECTOR
B2B Print and Design INVESTMENT LEVEL
£50,000 + VAT +SHOP FIT
75
Kall Kwik
Kall Kwik’s philosophy is to meet change head on. Expanding its print and design services allows it to do precisely that ALWAYS being prepared to meet change head on and remaining customer centric at all times has seen Kall Kwik successfully trading in the B2B sector for over 40 years. Their business services concept offers a lower entry cost to the marketplace and by outsourcing high end production ensures lower on-going operating costs – thus increasing net margins. Successful centre owners have broadened their services to include web design, email marketing and web to print, as well as providing marketing advice and services to local businesses - ranging from
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creating, printing, distributing and ultimately following up a direct marketing campaign to fulfilment and sourcing very specialist printing services. They are so much more than just a print and design business. With an estimated 4.9 million SME’s in existence in the UK marketplace, not to mention the thousands of schools, charities, and local government organisations, the Kall Kwik Business Service Centres are ideally placed to take advantage of the huge opportunities within their sector. Due to technological developments, the cost of entry
is very competitive at around £50,000 (excluding shop fit and VAT). This fee covers the right to use the brand, training, marketing launch, equipment and ongoing business support. Nigel Toplis, Chairman of the Bardon Group stable of franchises: “Kall Kwik remains the most recognised brand within the industry. We are proud of our history, our ability to react to change, our on-going innovation and of the talent in the franchise. In choosing future franchisees we are looking for people who are motivated by achievement and have the energy and enthusiasm to cope with the changing needs of customers and the fast pace of the design and print world.”
thebardongroup.co.uk/kall-kwik
EF100 2024
74 Jackson Fire & Security JACKSON FIRE & SECURITY are the only franchised fire and security solutions provider in the UK. They provide a wide range of solutions to commercial customers including fire extinguishers, fire alarms, intruder alarms and CCTV. They have been trading since 1991 and are a brand trusted for quality, reliability and customer service.
Jackson Fire & Security have gold standard accreditations and proven excellence in the fire and security industry. The business model is recession proof proving that the demand for their services is high and the quality of the work is exceptional. Jackson Fire & Security customers are safe in the knowledge that they are only a phone call away should
they experience any problems. The relationships built are central to the operation and fundamental to their success. To support their franchisees, Jackson Fire & Security have a wide-ranging marketing plan that provides a steady stream of business opportunities. The field support team are there to help them make the most of the business opportunities as well as mentoring people through the initial period to maximise their growth plan. The demand for a national network of local people providing a best-in-class service is only going to grow.
franchise.jacksonfire.co.uk/
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EF100 2024
73 Ableworld FOUNDED by Managing Director, Mike Williams over two decades ago in the UK, Ableworld has emerged as a leading provider of mobility solutions and earned recognition as an Award-Winning business. Ableworld possesses a great understanding of the growing demand attributed to an ageing population. What sets Ableworld apart is their ethical approach, specialising in the delivery of essential mobility aids tailored to individual’s needs, offering not just enhanced mobility but also peace of mind for loved ones. 2023, marked a significant chapter in Ableworld’s journey as they expanded their territories, introducing two new franchise owners. This growth reflects
Ableworld’s commitment to meeting the increasing demand for mobility aids and positions them as a formidable force within the industry. Ableworld’s commitment to its franchisees is evident through their robust support systems. Franchisees receive assistance in recruiting experienced managers to oversee aspects of the business, and comprehensive training and ongoing support are provided. Ableworld equips franchisees with the necessary tools and guidance to establish and maintain an exceptional care company, fostering growth and success in the mobility industry.
ableworldfranchise.co.uk
Buy, Build, and Sell with There is a world of possibilities waiting for you. Browse a diverse range of business opportunities ready for acquisition. Build and grow your legacy. Maximise your investment and sell your business to the right buyer.
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48
EF100 2024
72 GoodOaks Homecare GoodOaks is a quality brand in the homecare sector allowing franchise partners to position themselves as a premium care provider, competing on quality over price.
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71 Turtle Tots MULTI-AWARD winning Turtle Tots is a unique swimming programme that begins with aqua-natal yoga for mums-to-be, and continues with progressive baby and toddler lessons. Since launching in Bristol in 2011, Turtle Tots has grown to a network of over 50 franchisees across the UK and Ireland, who collectively employ over 200 teachers and teach thousands of babies and toddlers every week. Owning a Turtle Tots franchisee is: FUN - teaching babies and toddlers essential life-saving skills and seeing their progression is fun and fulfilling FLEXIBLE - franchisees have the flexibility to choose their own hours
REWARDING - franchisees are able to grow their own business to meet their own ambitions. One franchisee commented: “Being a Turtle Tots franchisee gives me the chance to work with children, which I love, but there’s so much more to it than that. I love being my own boss, and having the flexibility to work my business around my family” Julie Millier, Glasgow Turtle Tots franchisees receive world-class initial aquatic and business training, and the support of the dedicated team at head office, with the software and systems in place to grow and run their business efficiently and effectively.
turtletots.com
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EF100 2024
70 Football Fun Factory Football Fun Factory lives up to its name - having built its success on providing unique and fun experiences for children aged two to twelve years
EST.
2017 NUMBER OF FRANCHISES
81 SECTOR
Children’s Activities INVESTMENT LEVEL
£7,500 FOOTBALL Fun Factory began disrupting the sports coaching industry back in 2019 when Founder James Cutting partnered with his former Cambridge United FC colleague Jonny Martin to launch the Football Fun Factory franchise. The company offers passionate football coaches the opportunity to build their own football coaching franchise business where they live. Since the FFF began franchising in
50
2019 over eighty franchise partners have teamed up with the brand to create truly unique football experiences for children aged two to twelve years. In an industry and sport where the game can become incredibly serious at a very young age, Football Fun Factory is breaking the mould by offering programmes and experiences that are purely focused on children having fun. The fun factor is created by owner/ operator franchisees who are
EF100 2024
contractually obligated to deliver the experiences themselves, ensuring the highest possible quality standards. The franchisees deliver a range of experiences using our incredible football inflatables and other fun and exciting equipment to help the FFF stand out from the crowd. One of the first franchisees was former Manchester United football player Luke Chadwick, who has since gone on to become a director of the company and now heads up franchise recruitment. The draw of a former professional footballer and Premier League winner has been the hook that has grabbed the attention of football coaches across the country, resulting in the brand becoming the UK’s fastest-growing children’s football coaching organisation. The early stages of the franchise were a real rollercoaster with twelve franchisees onboarding within the first year before the Covid pandemic stopped the organisation’s growth in its tracks. Despite the huge challenges caused by the pause
in the operation of the business, Founders James Cutting and Jonny Martin worked tirelessly over this period to lay the foundations for future success by developing world-class systems, training and marketing methods to ensure that when the business resumed operations, it was ready to fly! That’s exactly what happened, as since becoming fully operational in 2021, the Football Fun Factory franchise has quadrupled in size and continues to expand, onboarding around 25 new franchisees each year. One of the landmark moments for the franchise so far was when Football Fun Factory became the footballer provider for Center Parcs as the well-known shortbreak provider took on franchises across all UK and Ireland Center Parcs villages. Hundreds of children and families now take part in Football Fun Factory experiences every day at Center Parcs and are then signposted to their local community franchise. Another big moment for the FFF was being named ‘Best Business
Serving Football’ at the Football Business Awards in 2022 and the ‘Best New Entry’ at the Best Franchise Awards at the BFA conference in 2023. Whilst the business and brand have enjoyed an incredible growth trajectory since 2019, the future looks even more promising with exciting new opportunities on the horizon. Football Fun Factory has delivered programmes for over 50,000 children over the past 12 months and operates more than 450 training locations nationwide. Despite the rapid growth of the franchise, the Founders James and Jonny feel that the journey is only just getting started and the pair are in the final stages of launching two international franchises that will be announced in the New Year. Whilst the business is growing fast, the company is committed to upholding the ethos and values at its core by ensuring that all experiences are delivered to an exceptional standard and the key to this will be continuing to identify the best possible passionate people to join the franchise.
thefootballfunfactory.co.uk
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EF100 2024
69 Swimtime ESTABLISHED in 1998, franchising since 2002, Swimtime has a proven track record as one of the most successful swim schools in the UK. Delivering lessons to over 20,000 swimmers a week, of all ages and abilities through their own, internationally recognised Learn To Swim Pathway. As a member of the International Swim School Association, Swimtime is helping to shape the educational and strategic direction of the industry. This means Swimtime is part of a thriving globally community that is
committed to improving the health and well-being of children all over the world. The technology that powers Swimtime is Swimcloud, a custom version of FranScape. This multi award winning automation platform manages the entire customer journey automatically, delivering exceptional customer experience. The technology empowers franchisees to run more profitable and larger businesses with lower overheads, with a number of franchisees now
operating multi-unit franchises as a result. The technology has won global awards and led to Swimtime becoming a 5 Star Franchise Satisfaction Brand in 2020, 2022 and 2023, Best in Franchise, and Elite 100 Best Children’s Activity Provider in 2022. As a brand, Swimtime believe in investing in technology, providing franchisees with the best tools for running their business. The combination of a proven business model and a powerful set of tools to manage their business, sets Swimtime apart from competitors. swimtime.org
Buy, Build, and Sell with There is a world of possibilities waiting for you. Browse a diverse range of business opportunities ready for acquisition. Build and grow your legacy. Maximise your investment and sell your business to the right buyer.
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Caring, for franchisors Being a great franchisor is hard. People need your help every day, whatever stage of growth your franchisees are at. Each part of their journey has it’s own challenges, so you help them – it’s what you do. But who’s helping you? Imagine being able to call upon a team of multidiscipline-franchise-superfans for advice and support whenever you need it most? Platinum Wave has been building, supporting and selling franchises for almost 25 years. What sets our team apart, is the knowledge and experience we’ve built up working with some of the biggest names in franchising from around the world, and some of the most ambitious names of the future.
How can we help you?
Support is what makes franchising work – contact our award winning team today! platinumwave.co.uk franchise@platinumwave.co.uk 0207 438 2097
EF100 2024
68
Kaspa’s Desserts
EST.
2012 NUMBER OF FRANCHISES
40 SECTOR
Food Services INVESTMENT LEVEL
£50,000+
54
EF100 2024
Flavourful, affordable and offering both variety and seasonal edits, Kaspa’s Desserts ensures it puts a capital D in the word delicious ESTABLISHED in 2012 in Croydon, London, Kaspa’s Desserts has rapidly become the go-to dessert brand in the UK, boasting nearly 100 stores with additional openings scheduled throughout the remainder of the year and the first half of 2024. We take pride in our recent achievements of topping the 2022 dessert market as the UK’s most loved eating-out brand, as evidenced by the Brand Vue/ Savanta research and report. Additionally, Kaspa’s has been honoured with the Best DessertOnly Restaurant award in 2019 and 2020 by Deliveroo, a testament to our commitment to excellence. The key ingredients to Kaspa’s Desserts’ continued success include our experienced and knowledgeable team, an affordable
and delicious menu, a strong focus on profitability, and an unwavering love for the planet, demonstrated through our dedication to sustainability. Our team, which is hand selected by CEO Azhar Rehman and MD Francesco Arcadio, is passionate about the brand and collaborates closely with franchisees to ensure a ‘winwin’ business strategy. They work diligently with new franchisees to structure and plan store openings, providing comprehensive support, including operational training, profitability workshops, national marketing and more. Kaspa’s Desserts boasts a worldclass product, offering variety and seasonal edits. With a strong supply chain and a dedicated distribution hub, our legendary in-house gelato manufacturing facility and dairy.
We have developed direct core trademarked products and fostered consistent high quality business collaborations with multinational brands, like 20th Century Fox and Amazon - further highlighting our industry influence. Our contemporary restaurant environment, inspired by the ambiance of an American diner, attracts a diverse clientele, including families, students and professionals. Kaspa’s Desserts with its substantial and growing social media following, is a sought-after destination for influencers looking to indulge and showcase our latest seasonal delights. Understanding that a successful partnership requires a ‘winwin’ approach, Kaspa’s Desserts empowers franchisees with a flexible and versatile business model. From the intimate Little Kaspa’s Desserts Express to the expansive Desserts Classic and innovative Kaspa’s Delivery-Only Kitchens, our offerings cater to a spectrum of entrepreneurial ambitions. As we set our sights on reaching 200 stores in the UK and expanding our international footprint in 2024, the future is brimming with excitement for Kaspa’s Desserts.
kaspas.co.uk/franchise-with-us
55
EF100 2024
67 Lingotot Lingotot is proud to teach our award-winning, multi-lingual, fun and interactive language classes to over 20,000 children in schools, nurseries and community settings every week.
Unlock the True Value of Your Business Whether you’re thinking of selling your business or seeking insights into your financial trajectory, BusinessesForSale.com’s quick valuation tool will help you understand the worth of your business. Get an estimated business valuation in under 5 minutes, for free.
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EF100 2024
66 Petpals FOUNDED in 2001, rising star Petpals’ network covers over 150 areas nationwide; offering a full range of pet-care services, including pet sitting and visits, cat sitting, dog walking and boarding, puppy and elderly dog care, exotics and reptile care along with a pet taxi service. Petpals deliver the highest standards of ethical pet care in the UK. Focusing on a set of core values, the award-winning franchise puts honesty and integrity at the forefront of their offering. Providing tailored pet-care to the nation with fully insured, trained and DBS checked staff, the confidentiality and value of their clients are recognised and respected at all times.
Petpals are committed to investing in the development of franchisees and offer on-going support and training courses to their network. Furthermore, Petpals encourage their franchisees to incorporate new and innovative services which have included GPS tracked walks, a Doggie Swim Club, Small Holdings and Equine care, and even a Wedding Dog Chaperone service. Empowering franchisees to build profitable enterprises by delivering an incredible service to their customers, the welfare of pets is always placed at the centre of any business decisions they make.
Betterclean 65 Services BETTERCLEAN Services has a rich history that dates back to its founding in 1995. The company was established with a vision to revolutionise the commercial cleaning sector through a franchise model that emphasises quality, professionalism, and innovation. Since its inception, Betterclean Services has grown into a leading
player in the commercial cleaning industry, boasting a network of successful franchisees across various regions. The core service offered by Betterclean Services involves tailored commercial cleaning solutions for businesses of all sizes. Leveraging a franchise model, the company provides entrepreneurs with a comprehensive package,
Raising the ceiling for ethical petcare, Petpals have collaborated with other industry leaders in launching the Pet Care Franchise Association (PCFA).
petpals.com/purchase-a-new-franchise
including training, support, and a proven business model. Franchisees benefit from the established Betterclean Services brand, operational expertise, and ongoing assistance, allowing them to deliver top-notch cleaning services to clients. What sets Betterclean Services apart from others in its sector is its commitment to quality assurance and client satisfaction. The company places a strong emphasis on using eco-friendly cleaning practices and cuttingedge technology to deliver efficient and effective solutions. This commitment to sustainability and innovation has positioned Betterclean Services as a standout player in the competitive commercial cleaning sector.
bettercleanfranchise.co.uk/
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EF100 2024
64 EST.
NUMBER OF FRANCHISES
SECTOR
INVESTMENT LEVEL
1999
32
Education & Sport
£9,995+
Premier Education Premier Education provided over 18 million hours of physical activity for schoolchildren last year with its OOE model driving substantial network growth
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PREMIER EDUCATION was established by chief executive David Batch almost 25 years ago to offer football camps during the school holidays. Since then, its proposition has grown, and today it encompasses a dedicated network of 32 passionate franchisees and over 1,300 activity coaches who are trained in more than 25 sports and activities. With a company ethos of ‘inspiring activity’ and an allencompassing approach to PE, School Sport, Physical Activity and childcare, Premier Education is the leading provider of its kind to primary age children in the UK. During the 2022/23 academic year its network partnered with almost 2,500 schools to provide over 18.3 million hours of physical activity through thousands of curricular, extracurricular, wraparound care and holiday camp sessions. Schools aren’t the only stakeholders who love what Premier Education does with parents and carers awarding 5-stars almost 5,000 times on Trustpilot last year. What makes Premier Education special?
EF100 2024
Innovation Having recently developed its own analysis tool to evaluate the performance of franchises across a range of key performance criteria and drive future planning, it has been thrilled with the success the tool has achieved. The Overall Operational Effectiveness (OOE) model gives both franchisees and the central support team valuable early indicators, helping to identify risks within each business and the likelihood of achieving quarterly and annual operational performance targets. • In Q1 2023, there were 50% of businesses within the ‘Good to Outstanding’ quartile. • This has since increased to 70% of businesses within the ‘Good to Outstanding’ quartile by Q3.
Partnerships Premier Education is the exclusive delivery partner for several national governing bodies of sport, including British Gymnastics, the Lawn Tennis Association, England Athletics and Table Tennis England. This allows franchises to deliver the unique programmes developed by partners within schools, ensuring more pupils are able to access the freshest and most engaging PE and activity planning available. On top of that, coaches within their network can benefit from bespoke training and CPD created by partners to further elevate their quality of delivery. Premier Education has strengthened its relationship with the Department for Education too, with senior team members attending DfE steering groups, providing valuable insight to
officials and helping to promote the importance of increased physical activity in young people and the role it plays in their holistic development. Franchisee empowerment Operational effectiveness data has also helped the company to identify its top ten franchisees. These ‘Trailblazers’ aren’t necessarily the biggest businesses, but the most operationally effective. As well as acting as fantastic role models for other franchisees, they have also become a key part of the overall business model, helping to shape decisions made within the company via quarterly meetings and five break-out steering groups, each supporting with specialised project development. One vital action undertaken by the Trailblazer group, and the supporting members of Premier Education’s central team was to produce an extensive set of over 700 mitigations to combat various risks that franchises are already facing, or could in the future. Thriving workplace culture With a network connecting over 1,500 people in varied locations across the UK, the award-winning organisational culture that exists within Premier Education is nothing short of remarkable. Underpinned by a ‘Culture Code’, the importance of collaboration, care, innovation and empowerment sees people at every level pushing to leave a lasting impact on the lives of those they interact with, whether that’s a coach helping a child to discover a new sport they love, or an employee supporting a franchisee to drive business growth. Discover which of our franchising models works for you today!
premier-education.com/franchising
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EF100 2024
63 Poppies Poppies first franchisee joined in 1980, this Durham branch is still operating today. Poppies provides everything required to operate a successful domestic cleaning business.
S IONY T T ELA TEGTEN NS R A R O N DIA ST CO TI MEEGY NT RELA ATONTE DIA R T C METEGY NT S S S TRAONTEION N O S C LAT EGY NT TI A L RE RAT NTEIONS E A R I ST COLAT ED DIA M E RE M IA D ME
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62 Black Sheep Coffee 60
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STARTED in 2013, university flatmates Eirik and Gabriel decided to #LEAVETHEHERDBEHIND, and embark on an exciting coffee adventure. Black Sheep Coffee’s mission is to challenge the establishment, take down the big corporate brands and rid the world of boring, average tasting coffee. Black Sheep Coffee are the
only retail coffee company in the world to serve 100% specialty grade Robusta coffee, and the only specialty coffee business in the UK to have it as a specialty house bean. They buy their coffee directly from the plantations ensuring the picking, drying and washing process adheres to the strictest of guidelines for a sustainable model that protects the environment and everyone involved. Recent winners of an award for Best Corporate Social Responsibility Initiative, Black Sheep Coffee takes their commitment to the local community seriously and are proud to champion this. As a franchised model, Black Sheep Coffee follows the same rebellious streak as its parent, providing franchisees with their own opportunity to rid the world of average tasting coffee, challenge the establishment and take down the big corporate brands. leavetheherdbehind.com
EF100 2024
61
Business Doctors
Business Doctors provide hands-on support for owners of small/medium sized businesses, at any stage of their journey – from start up, expansion through to exit planning.
60 Pink Spaghetti
Unlock the True Value of Your Business Whether you’re thinking of selling your business or seeking insights into your financial trajectory, BusinessesForSale.com’s quick valuation tool will help you understand the worth of your business. Get an estimated business valuation in under 5 minutes, for free.
Pink Spaghetti are experts in supporting small businesses. We offer a home based franchise running a virtual assistant business with award winning support and training.
59 Barking Mad Dog Care
ESTABLISHED in 2000 as the original alternative to kennels, Barking Mad Dog Care has grown into the UK and Ireland’s most trusted dog home boarding service, as independently verified by Trustpilot. The multi-award-winning brand attributes its success to first class customer service, systems, support, processes and innovation. Barking Mad’s large and supportive network of franchise owners coordinate canine holidays and recruit a community of carefully selected dog-loving host families. These are the men and
£
women who care for the dogs while their owners are away. Spending every rewarding working day with adorable canines, and fellow dog lovers, is a dream come true for franchisees. They reap the rewards of a successful and flexible career, with loyal, repeat business in a growth industry. This was demonstrated by John and Elaine Warburton’s success in the ‘Lifestyle’ category of the HSBC-sponsored bfa Franchisee of the Year awards. Barking Mad’s support team are specialists in all areas, from dog behaviour, to accounts and licensing, guiding franchisees along every step of their business journey.
barkingmad.uk.com
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EF100 2024
58 Walfinch JOIN a franchise with year-round demand where you’ll have access to multiple revenue streams, including hourly domiciliary care and 24/7 live in care. Walfinch was founded by Amrit Dhaliwal, who has been in home care as a franchisee and now as a franchisor, since 2012, creating £1 million+ revenue businesses in the space for himself and multiple franchisees. Whether you choose to go it
alone or buy a franchise, selfemployment will be tough. Joining Walfinch, however, gives you access to a proven system, which will get you to where you want to be much quicker than if you choose to go it alone. Greg Renk, Managing Director of Walfinch Mid and South Buckinghamshire, says: “I’m following the franchise plan to a T and the result is that the business has grown hugely since year 1. Year 2, I doubled it. Year 3,
57 Pass the Keys® SINCE its launch in 2019, Pass the Keys® has rapidly become a leading name in the short-let property management sector. Their award-winning franchise programme is recognised for its effective business model, generating recurring revenue through multiple income streams. The company’s success is underscored by over 5,000 Trustpilot, and 2,500 Google
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reviews. The franchise enables partners to manage short-let properties, handling everything from guest communications to cleaning and invoicing. This hassle-free service is in high demand by property owners who lack the time for hands-on management. Franchisees typically earn 20% of the net booking value from each property, presenting a lucrative opportunity in a growing market. With over 80 franchisees
nearly again.” You’ll be supported by experts in marketing to generate leads and experts in business development to improve your profits. Home care is difficult because it’s a heavily regulated sector, so you’ll also have a dedicated quality and compliance manager who will prepare you for inspections and make sure your house is always in order. Joining Walfinch is your opportunity to control your time and run a highly profitable home care business while making a genuine difference to your community.
walfinchfranchising.com
across the UK and Spain, the model has proven to be a success with driven entrepreneurs. The franchise presents substantial earning potential, with franchisees expected to manage more than 50 properties and target net profits exceeding £150,000. The initial investment for the franchise is £18,600 + VAT, inclusive of support for setup and development. Franchisees benefit from an intensive 8-week training programme and continuous mentorship, ensuring they are equipped to effectively manage their operations. Additionally, franchisees receive access to lead generation tools, marketing resources, cutting-edge technology, and ongoing support, all contributing to their success in this dynamic market.
franchise.passthekeys.com
EF100 2024
56
EST.
2003 NUMBER OF FRANCHISES
26 SECTOR
Sandler
Business, Training, Management consulting INVESTMENT LEVEL
£55,000
For sales, management and leadershiptraining consultation, Sandler is there to help businesses of all sizes navigate the ever-evolving challenges they face today IN THE dynamic landscape of business, where sustainable revenue growth is paramount, Sander stands as the world’s largest Sales, Management, and Leadership consulting and training organisation. Our impact is felt across businesses of all sizes, from nimble startups to esteemed blue-chip companies. At Sandler, we are dedicated to helping organisations navigate the everevolving challenges and emerge stronger through strategic sales and leadership methodologies.
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Choosing a Sandler franchise is choosing success. In 2023, our franchisees witnessed remarkable growth, with an impressive 19% average increase per office. This statistic reflects not only the vitality of our business model but also the transformative impact Sandler has on empowering franchisees for success. Joining the Sandler family means embarking on a journey of continuous growth, both professionally and financially. Sandler’s commitment to excellence is reflected in our consistent 5-star rating for
franchisee satisfaction in the renowned Workbuzz survey. Year after year, our franchisees express their contentment, attesting to the unparalleled support provided by our UK team. Our success is intricately tied to the success of each office, and we pride ourselves on fostering an environment where collaboration and support thrive. Embracing the future, Sandler has made strategic investments in cutting-edge products and a state-of-the-art Learning Management Software. This tech-forward approach not only facilitates seamless integration into our clients’ businesses but also positions our franchisees for success in an ever-evolving market. The shift to virtual training has not only expanded our training reach but has also enhanced the profit margins for our franchisees. At Sandler, our future is technologyenabled, ensuring that we stay in the flow of work for our clients and continue to redefine success in the world of sales, management, and leadership. Join Sandler – where growth, support, and the future converge to unlock your franchise potential.
uk.sandler.com
Billions
Boosting
Businesses
with TARGETED
TV advertising
“
This was our first time using TV and our franchisees were very nervous and sceptical about what it could deliver for us. But we have been delighted with the results, in particular the number of new customer sign ups that we have secured. We will definitely be looking to use AdSmart again. Clive Achunine, Marketing Director, Fireaway Pizza
“
Snap Fitness is running for the 2nd time with AdSmart from Sky as we look to support our franchisees across the network and continue to strengthen our brand in this competitive market. AdSmart allows us to be very targeted using Sky’s data and we can see the sales that have been generated using their evaluation tools. Sarah Townend, Marketing Director, Snap Fitness
adsmartfromsky.co.uk
“
We are delighted to be working with AdSmart from Sky again. Last year we saw fantastic results from our 1st TV campaign so we are running a similar campaign this year supporting our centres as the new school year starts. It’s highly targeted and Sky’s evaluation tools allow us to show our franchisees the return on their investment. Louise Young, Head of Marketing, Mathnasium
EF100 2024
55 SportsCool SportsCool is unique within the education sector – inspiring children to get active and giving entrepreneurs the opportunity to own a business they love, that gives back to their communities.
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LIVESTREAM
66
ATTEND IN PERSON
EF100 2024
EST.
NUMBER OF FRANCHISES
2012
122
54 Mooboo Bubble tea provider and rising star, Mooboo, continues to bring the magical and authentic flavours of the ‘East’ to customers that much closer to home STARTING in 2012, Mooboo had a goal of launching a brand that would introduce the UK to the authentic flavours of the East, focusing on inspiring and creating the epic and magical Bubble Tea – ‘One Drink, One Passion and One Community at a time’. From that humble beginning in Camden, North London, Mooboo has expanded to having well over 120 franchises. Overall, their demographic of franchisees is very diverse and inclusive, spanning across
multiple races, ages and genders. Housewives and young entrepreneurs are involved in equal measure, incentivised by the opportunity and the excellent advantages that come with it. There are many benefits to becoming a franchisee with Mooboo. Working with a successful, proven business model like this one offers a high level of security. You can obtain financial independence and a future that you can control. Be your own boss and achieve the flexibility and
SECTOR
INVESTMENT LEVEL
Bubble Tea £ 16,000+
freedom we all desire. You also have the opportunity to grow, as well as getting the chance to open more shops down the line. Joining as a franchisee is an uncomplicated process that is streamlined to avoid steps that could create unnecessary obstacles. And unlike other Bubble Tea operators, Mooboo do not look at the start of a franchise as a simple transaction to hand over a business. They look at each franchisee as a partner who is afforded constant assistance and support throughout their franchise journey. Aside from the ongoing assistance from every department, Mooboo also gives all franchisees access to their in-house state-of-the-art online portal. This provides real time data to each shop’s sales and consumption figures, as well as operating as an ordering system. Mooboo is a dynamic platform that serves as a gateway to a world of opportunities and flexibilities, empowering individuals to explore and harness their full potential.
mooboo.co
67
EF100 2024
53
EweMove With its technology and support, EweMove can give you the necessary tools to seamlessly take your clients through the sales or letting process
EST.
2013 NUMBER OF FRANCHISES
190+ SECTOR
Property INVESTMENT LEVEL
£6,995 +VAT 68
EWEMOVE is a hybrid estate and lettings agency franchise that have been helping people start their own estate agency businesses for 10 years. Most of their franchisees choose to operate from a virtual office but deal with their customers in person – truly the best of both worlds. Through their ground-breaking technology and industry leading support, they give you the tools to take your clients through the entire process of selling or letting a property with one single point of contact – you! This creates a strong differentiator that leads to a great reputation. You will be surprised to know this isn’t always standard in the property industry, despite it being highly valued by customers. As a result, EweMove’s
franchisees have received thousands of 5-star reviews on Trustpilot for both their sales and lettings services. In fact, they have even had people join the franchise after they experienced what it was like being a EweMove customer! EweMove prides itself on embracing technology. Its property and customer management system has enabled its innovative service model to use technology to make the lives of franchisees simpler and more efficient. The EweMove business model is designed to maximise the time franchisees spend with customers, not reduce it. Amy Dodd, EweMove’s franchisee in Taunton, explains it perfectly, “At its core, estate agency is not about the properties – it’s about the people. I pride myself on a consistent approach with my customers every
EF100 2024
step of the way. Being part of the EweMove family gives me the freedom to do just that, because the systems minimise my time spent on administration and backoffice tasks.” Almost three quarters of EweMove’s flock of over 190 franchisees are made up of people who had no prior estate agency experience. Their dedicated head office team - fondly known as the Sheep Pen – are ready to spring into action so you can grow the property business of your dreams. They are also incredibly proud that those who have worked in estate agency for years also choose EweMove when the time comes to run their own business – a ringing endorsement if ever there was one. You will have four main income streams as a franchisee which aids you in a fluctuating property market – property sales, finding tenants, lettings management, and referral rewards from industry partners for mortgages and conveyancing. By combining all
four revenue streams, not only do you protect your income, but you also build a valuable business asset – how that translates into your future is up to you. Franchisees can rely on the support and training of a PLC owned business – The Property Franchise Group. It is the third biggest property group in the UK, which means it’s not surprising that many franchisees choose to put their trust and confidence in EweMove. Growing the flock is essential to EweMove’s future objectives, aiming to double their franchisees’ annual revenues again within the next three years having already achieved it once under the leadership of its MD Nick Neill. Formerly a EweMove franchise himself, Nick knows the ropes inside and out and is able to guide franchisees, with the help of the Sheep Pen team, to achieve their own success. Regularly a winner at property industry awards, with over 40 previous wins under their belts,
this year EweMove won the triple crown at the UK’s biggest agency event, the EA Masters Awards – this is the second year running EweMove has won these top three awards. Measured against 15,000 other estate agencies in the UK, they secured ‘Best National Award’ for three categories: Lettings Agencies, Sales Agencies and Sales & Lettings Agencies. Yet another affirmation of the brand’s mission of creating a new kind of estate agency which has local property experts and unparalleled customer service at its heart.
ewefranchise.com
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EF100 2024
52 BoConcept BoConcept has been at the forefront of furniture design for 70 years. We live to change places into EXTRAORDINARY SPACES.
S IONY T T ELA TEGTEN NS R A R O N DIA ST CO TI MEEGY NT RELA ATONTE DIA R T C METEGY NT S S S TRAONTEION N O S C LAT EGY NT TI A L RE RAT NTEIONS E A R I ST COLAT ED DIA M E RE M IA D ME
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EF100 2024
51 Visiting Angels top-notch training that spans With a commitment to quality care everything from recruitment and marketing to legal and financial and carer-centric values award intricacies. With a keen focus on growth, the franchise equips owners winning Visiting Angels has clearly with the tools to bring out the best in themselves and their teams. found the right formula when it Building a care business is no comes to creating a lasting impression walk in the park, but Visiting Angels
IN TODAY’S bustling business arena, success often depends on people-first approaches. Visiting Angels, a global care giant, is rewriting the script for home care franchises with its distinctive carer-centric model. By placing caregivers in the spotlight, Visiting Angels not only ensures a robust team and consistent care but also maximizes profitability. Established in the US in 1998, Visiting Angels has blossomed into one of the world’s largest homecare franchises, extending its support to over 800 franchisees across the globe. In the United Kingdom, Visiting Angels arrived in 2017 under the leadership of Franchising veteran Dan Archer and has made its mark as the Fastest Growing Homecare Franchise in the UK, with 60 franchisees in just over 5 years.
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What sets them apart? A steadfast commitment to placing caregivers at the forefront of their values and the heart of their business. It’s a simple yet revolutionary idea—happy caregivers are the core of a thriving business. Visiting Angels is reshaping the landscape of social care in the UK by empowering caregivers to transform every client care experience into a compassionate and rewarding experience. Lynn James, the Owner of Visiting Angels in North Surrey, offers a candid glimpse into her journey. Having dipped her toes into another care franchise, Lynn recognizes the perks of starting a business with a robust support system. “I knew if we didn’t buy the territory we wanted, someone else would, and I might always regret not trying.” Visiting Angels is unwavering in its support for franchisees, providing
stands firmly by its franchisees at every step. Leveraging its international presence and a network of experienced franchisees, the franchise provides optimal resources for new business owners. This support system transforms the business journey from a solo venture to a positive, collaborative community that celebrates success together. In essence, by deliberately making the caregivers the most important people in the businesses, Visiting Angels’ franchisees create an environment where caregivers feel valued and motivated to give their best. Prioritizing caregiver wellbeing not only ensures a dedicated and stable workforce but also propels overall business success. This approach has resulted in an staff retention rate of 88%, compared to the industry average of 40%, solving the age old crisis in the care industry- recruitment and retention of caregivers. With a stable workforce, comes better quality, consistent care
EF100 2024
for their clients, which Visiting Angels justify with their premium packages for care. Visiting Angels’ commitment to quality care and carer-centric values is changing the narrative of home care franchises, bringing in positive change for clients, caregivers, and franchisees alike. The journey of Visiting Angels franchisees is not just about owning a business venture—it’s a shift towards prioritizing caregivers, quality care and creating a lasting impression in the social care industry. With every franchisee embracing these values, Visiting Angels is not just a business model; it’s a movement shaping the future and changing the landscape of care. Visiting Angels’ commitment to their mission has earned them recognition as at the Disruptive Franchise Awards 2023 as the winner of the Social Impact Franchisee of the Year award and Disruptive Franchisor of the Year.
EST.
2017 NUMBER OF FRANCHISES
60 SECTOR
Home Care INVESTMENT LEVEL
£30,000
visitingangelsfranchise.co.uk
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EF100 2024
50 FASTSIGNS FASTSIGNS helps businesses to make their statement. We know that by helping our customer’s brand to shine, ours does too. We do that by providing high-quality signage that ranges from illuminated exterior building signs, right down
to business cards and everything in between. Having launched in 1985 in Dallas, Texas and reaching the UK in 1995, FASTSIGNS has helped over 770 franchisees worldwide, with 24 operating in the UK, to open management-
style businesses in the creative, technology-driven signage industry. In the UK, the franchise network is supported by a six strong team of industry professionals, who deliver and operate the model in the UK. This team takes the best of international brand offerings, such as prestige supplier relationships, advanced technology, training, business management and marketing functions and tailors them to suit the UK market. This allows the brand to leverage international brand capability and deliver an exemplary national service, which focuses on the needs of the UK market. One such initiative is our work towards making the signage industry a more sustainable place, as recognised by the BFA in the 2023 awards programme. Our work in this area is helping our franchisees deliver signage that is fit for the future. fsfastsigns.co.uk
Be Your Own Boss!
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You're not by yourself in franchising as full training and support is provided throughout
When purchasing a franchise, you'll be capitalising on the existing established reputation and branding
Franchising provides a platform to succeed with 97% of franchisees currently operating in profit
info@franchisesupermarket.co.uk www.franchisesupermarket.co.uk
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EF100 2024
49 Platinum Property Partners
EST.
2007 NUMBER OF FRANCHISES
184 SECTOR
Property INVESTMENT LEVEL
£300,000
Despite the 2008 financial crisis and subsequent COVID-19 pandemic, Platinum Property Partners has emerged stronger, witnessing continued success with its co-living property investment business model
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AFTER more than 15 years of backing for more than 400 franchise partners, there isn’t much the team at Platinum Property Partners haven’t seen. Indeed, a property franchise that’s been through the 2008 financial crisis and the COVID-19 pandemic, and continues to drive the success of its franchise partners is one to seriously take notice of. Founded in 2007, many of Platinum’s first cohort of franchise partners still play a major role in the development of new ones through buying and renovation mentoring processes. That eliminates the costly mistakes associated with specialist property investment. Former students using the knowledge they’ve gleaned from more than a decade of learning to help the next generation of property business owners. As the franchise itself says, ‘one hand up, one hand down’ is a core part of the powerful community culture. In 2023, the franchise ownership changed hands, where it is now owned by 5 long-standing franchisees. What does the franchise do? Like most franchises, Platinum provides a proven and robust business model, specifically in co-living property investment, and support across all areas – including planning, licensing, buying, renovation, finance, taxes, insurance, business development, and marketing. But unlike most franchises, Platinum’s franchise partners own and retain all their property assets
EF100 2024
even after their franchise term has expired. What is co-living property investment? Platinum’s investment model is based around Houses in Multiple Occupation (HMOs) an acronym that is best summed up by the phrase ‘co-living rental properties for professionals’. Platinum’s franchise partners are supported by a team of experts and mentors as they buy and renovate properties to become multiplebedroom co-living homes, rented by professionals on a room-byroom basis. What are the benefits of the franchise? Co-living property is an extremely lucrative investment strategy, but it’s also very complicated and regulated. The Platinum franchise allows
people with investment capital, drive and ambition, but not always property investment experience, the support and education they need to navigate this complexity and avoid costly mistakes. The franchise’s power team of advisors and suppliers can also give franchise partners access to the best property related services and deals available, saving them money right from the off, as well as giving them the best education, mentoring and advice to start and scale their businesses. A franchise built on education and mentoring Platinum’s own description of their offering being akin to ‘property investment hand holding’ is a pretty accurate summary. New franchise partners certainly get the value from their franchise fee in the early stages, going through a property investment
bootcamp and foundation marketing and lettings course. On top of that, they get their own purchase mentor, who remains alongside them in person as they view and consider their first three investment properties. Indeed, some franchise partners have viewed as many as 20-30 properties in a single two-day purchase mentoring session! Once they’ve purchased their first property, they’re supported by a renovation mentor, planning team and lettings expert to make sure they remain fully compliant. The mentoring continues for future properties, with lettings support available as and when needed throughout their franchise term. At the end of the franchise term, most franchisees choose to remain as part of Platinum’s Alumni community, where they continue to receive support and guidance in a constantly changing sector. A lifelong income and legacy Because Platinum retains no interest in franchise partner properties, their income keeps coming in long after their franchise term has expired. This makes it an ideal franchise opportunity for those looking to build a lasting legacy, as well as achieve financial and lifestyle freedom.
platinumpropertypartners.co.uk
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EF100 2024
48 The Drain Doctor The Drain Doctor believes in providing quality work at honest prices. It is proving to be a winning formula for the drainage and plumbing company THE DRAIN DOCTOR story begins in the United States in 1970, when sister company Mr. Rooter® opened for business, quickly establishing a reputation for performing quality work at honest prices. Using the same proven business model and franchise systems that were developed in the States, Drain Doctor launched in the UK in 1994. Since then, it has become the nation’s largest full-service emergency plumbing and drainage company, working in both the commercial and domestic sectors. Just like its sister company in America, Drain Doctor is fully committed to maintaining a
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reputation for delivering the highest level of customer service. In fact, Drain Doctor is the UK’s most trusted drainage and plumbing company, achieving a 5 star ‘excellent’ rating on Trustpilot. This is testament to the high quality, essential work Drain Doctor’s local engineers complete on a daily basis. Reactive and remedial drainage and plumbing services have always been, and always will be, in demand from homeowner and business owners alike. And that will never change. Drain Doctor is perfectly positioned to be the goto professional, trustworthy, local drainage and plumbing company in your area.
EF100 2024
EST.
1994 NUMBER OF FRANCHISES
33 SECTOR
Drainage INVESTMENT LEVEL
£35,000+ The Drain Doctor business and brand has thrived through some of the harshest of economic climates, always serving its UK customers with the same commitment to world-class service. The Drain Doctor model has been designed so that franchisees can build a long-term, sustainable, multi-van operation. Choose Drain Doctor and you will have the potential to earn a six-figure salary. What’s more, due to streamlined systems and a dedicated backoffice support team, driven individuals can build a Drain Doctor business without having any previous plumbing or drainage experience. Drain Doctor is only looking for the best franchise partners to work with - you need drive, ambition, and a dedication to following a proven business model. Instead of industry experience we are looking for you to be a real ‘people-person’ showing empathy and inspiration to customers and colleagues alike.
Upon joining Drain Doctor, new franchisees begin a 12-week intense support programme to ensure they are ready to launch their business the right way. This includes 2 weeks of residential training at Drain Doctor’s National Training Centre for a comprehensive course in business operation and technical competence. Following training, each new franchisee has the support of a dedicated business development manager who will work alongside them, encouraging both business and personal growth. They will assist with anything business related, from recruitment to technical queries. They conduct weekly catch-up calls, monthly review meetings and help franchisees set achievable annual business goals. In short, Drain Doctor franchise owners work for themselves, but not by themselves. And it doesn’t stop there. The Drain Doctor team is committed to
facilitating ongoing development through regional meetings and an annual conference where you’ll enjoy a couple of days of networking, peer 2 peer workshops, keynote speaker sessions and much more, leaving you energised and full of ideas to take back and implement in your business. Drain Doctor’s franchisees also benefit from a dedicated marketing team who are on hand to support when generating new enquiries. The company’s local marketing strategies have been developed to help franchisees gain maximum exposure within their territory. This is achieved by utilising their expertise in digital marketing, social media and public relations. Franchisees will also be expected to implement a pro-active local marketing campaign to build relationships with local companies who require their services. Drain Doctor franchisees have access to a number of sought-after national accounts. These national companies commission projects, which are undertaken by the Drain Doctor franchise network. 2023 has seen the Drain Doctor franchise network complete another year of record revenue, showing that the demand for our services is ever growing, and that people and businesses alike are looking for the company that delivers the best service. This is a robust business model that will be serving customers with the same enthusiasm for many years to come. With limited availability in a mature franchise network, now is the time to join Drain Doctor.
draindoctorfranchise.co.uk
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EF100 2024
EST.
2016 NUMBER OF FRANCHISES
32 SECTOR
Home care INVESTMENT LEVEL
47
£35,000
Radfield Home Care Your opportunity to build a meaningful business with Radfield Home Care’s 40year care legacy; making ageing a more rewarding experience for all involved YOUR business can have a flying start, backed by Radfield Home Care’s 40year care legacy. Beginning as a residential care home in Shrewsbury, Radfield Home Care have become experts in the business of care, providing; livein care, visiting care, day care and assistive technology services through a nationwide network of home care offices, each run by a valued franchise partner. Radfield are motivated by their purpose - to help the nation age well by remaining connected to
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the things that matter most. To do this they find like-minded people who want to make a positive difference in their local community with quality care and rewarding career opportunities. Committed to supporting their Care Professionals, Radfield has a staff turnover rate of just 4.2% compared to the 28.3% adult social care sector average. The Radfield business model is based on delivering expert private care to older people in their own homes. Their legacy in care enables Radfield to support you to become an expert in providing care to older people in your community.
The Radfield model gives you a robust business structure on which you can build solid foundations, ensuring your business grows successfully and profitably. This enables you to create rewarding jobs for people in your local community, enriching their lives and those of the people you care for. With one of the largest ratios of franchise support team members to offices, at 1:2 Radfield provides unparalleled support as your office launches and grows. Their unique, Radfield Runway onboarding programme earned a Princess Royal Training award in 2022, and the “Team Support from a Head Office” award at the 2023 Home Care Awards. Focused on the success of their franchise partners, Radfield have most recently earned a five-star Franchisee Satisfaction award in the 2023 Workbuzz Best Franchise Awards.
radfieldhomecare.co.uk/franchise
EF100 2024
46
Maid2Clean
Maid2Clean is a management franchise at the forefront of the domestic cleaning industry. Enjoy operating FT or PT from home creating a long-term residual income.
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Point Franchise: Where Ambition Meets Opportunity Connect and thrive in the world of franchising with Point Franchise. Our platform stands at the crossroads of innovation and tradition, offering franchisors a showcase to highlight unique opportunities and providing franchisees with a trusted path to business
Ready to make your mark in franchising? Let’s start the conversation.
Dynamic Exposure: Your brand or ambition deserves the spotlight. We make sure it’s seen by the right people, at the right time. Strategic Matches: With precision filtering, we align franchisors’ visions with franchisees’ aspirations, fostering successful partnerships. Supportive Network: Beyond connections, we equip you with resources, insights, and a community dedicated to mutual growth. Step into a world where every franchise connection has the potential to transform aspirations into achievements. Apply here: pointfranchise.co.uk/advertise
Email: info@pointfranchise.co.uk Phone: +44 0 207 316 9687
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EF100 2024
EST.
1995 NUMBER OF FRANCHISES
93 SECTOR
PROPERTY INVESTMENT LEVEL
DEPENDENT ON BUSINESS MODEL AND LOCATION
45 NORTHWOOD Northwood - operating its highly popular Guaranteed Rent service with professionalism in what has long been a highly competitive property industry
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NORTHWOOD, which is part of the larger Belvoir Group, has over 90 offices across the UK and its market-leading Guaranteed Rent service continues to make it a very attractive proposition to franchisees looking for a fantastic opportunity. In a competitive market, it is the professionalism of Northwood’s franchisees that helps to set this brand apart from others. Franchisees come from many walks of life and are able to benefit from a comprehensive fourweek training course followed by ongoing training and franchise support. Northwood has a very robust two-tier recruitment process, which begins with a brochure and Q&A. Potential new franchisees then meet with the Recruitment Director to assess their commitment, business acumen and suitability, and if successful will be invited to attend a second in-depth interview with Northwood MD Phil Gee. This twotier approach has proved to be very successful, ensuring that the right people are recruited, and standards within Northwood are maintained. Northwood is famous within the industry for its highly popular Guaranteed Rent Service, which can give landlords great peace of mind in uncertain times. The scheme differs from a backed Rent Guarantee insurance product, as the landlord effectively rents their property to Northwood for
EF100 2024
a fixed rental income at a slightly below market rate. Over the past 26 years thousands of landlords who work with Northwood in this way have been able to enjoy the benefits of a fixed rental income that is completely unaffected by market conditions, including rent freezes and eviction bans. This creates a very stable situation for the landlord, who can sit back and relax after renting to a ‘professional tenant’ in the shape of their Northwood agent. In addition to letting properties, Northwood franchisees are also growing the residential sales side of their businesses. In 2022 a new premium sub-brand ‘Bespoke by Northwood’ was developed, offering customers with highquality, unique properties the opportunity to target their property at a particular group of customers. This is an optional
service that franchisees can take advantage of if they wish and includes access to the specialised knowledge and skills required to sell to engage with these carefully targeted buyers. Innovative new marketing products for Bespoke by Northwood include boards, property window cards, property brochures and a brochure to sell the product. New franchisees are allocated a dedicated Business Development Manager who works closely with them for the first six months by visiting their office in person and proactively communicating regularly online or whenever needed. Ongoing support from the team at Northwood’s Head Office is freely available throughout the franchisee’s time with Northwood, to help ensure their business reaches its maximum potential. Following
Northwood’s comprehensive fourweek induction training course all franchisees have access to a raft of online courses, webinars, and classroom training at Head Office, which are hosted each month. Costs for ongoing training are kept to a minimum, ensuring affordability and convenience, to facilitate enhanced skills in sales and lettings. In addition, legal support is always available, and Northwood’s Franchise Support Team ensures that all new legal updates are shared with franchisees so that every office can remain compliant. Northwood continues supporting franchisees as their business develops, helping them to find new, larger premises as the business expands both organically and through acquisition, where they can take advantage of the Belvoir Group’s Assisted Acquisition Programme. Northwood aims to increase its national footprint to 100 offices over the next five years and will continue developing new initiatives for the sales and financial services side of the business. Northwood have recently invested in a brand refresh, transforming the look of the brand to keep it modern and relevant while retaining the professional image that Northwood is so well known for. In a proven pandemicproof industry, there has never been a better time to take on a Northwood franchise!
northwooduk.com
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EF100 2024
44 Explorer Travel Independent travel agency and new entry to the EF100, Explorer Travel, strives to make booking your holiday less of a chore WE’RE THRILLED to have opened our doors as the first online travel franchise in the UK in 2005. Our goal has always been to provide an affordable and flexible solution for aspiring entrepreneurs. We’re proud to be the only Travel Franchise owned by Hays Travel, the largest independent travel agency in the UK. Today, we have over 100 home-based Franchise partners who operate their own ABTA bonded agencies. The Package We’re excited to provide everything you need to establish a profitable
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business from ABTA bonding to websites and back office systems. No experience is required, just a passion for travel and dedication to making dreams come true. Becoming an Explorer Travel franchisee gives you the flexibility and freedom to live the life you want, while managing your own successful travel business. All of our franchisees earn high commissions and enjoy exclusive industry perks, including free overseas trips, holidays at heavily discounted rates, booking incentives and places on various travel events throughout the year. We offer two bespoke packages
EST.
2005 NUMBER OF FRANCHISES
120 SECTOR
Travel & Tourism INVESTMENT LEVEL
£5995+
EF100 2024
that include access to over 400 trade suppliers, so if you have a client that wants a Disneyland USA Holiday, a cruise around the Caribbean, a safari in Kenya, a city break to Rome or an escorted tour around the far east, we’ve got you covered. Training and Support We’re excited to offer training and support under the Hays Travel Ltd. umbrella. We offer a fiveday induction training course delivered by a dedicated training department. You’ll learn everything
from how to use our systems, our booking processes, the suppliers we work with, marketing strategies, social media, and most importantly, how we make money and grow your databases. Once you have completed our induction training course you are good to go booking travel for your clients but the training and support does not stop there. You will have a dedicated Business Development Support Team of four people who are in place specifically to support your franchise. You will be on a 6 week mentoring scheme following
the initial course and our whole aim is to get those bookings flowing and your business off the ground. We also have a whole host of training modules and videos, training events that you can attend (optional) as well as the ability to book specific help sessions with your BD team. Whether you need help attracting new clients, assistance with your social media platforms, you would like to add content to your website or would like a business review, you can book these in at a time to suit. We work hard to ensure you grow with us and establish a profitable and sustainable business for years to come. And best of all, some of our top earners operate this business around other commitments or lifestyle plans. Why Explorer Travel We believe that we can offer you the best overall travel franchise in the UK. With the backing of Hays Travel and the investment in technology, we’re confident we have the best platform for your success now and in the future. Your work-life balance is important to us, and we’re excited to support you through your journey. There’s no better time to join. Business is booming, and our franchisees are more in demand than ever before. Take control of your work life balance, your journey starts here.
explorertravel.co.uk
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Discover Your Tomorrow Here at the BFA we believe there’s nothing quite like franchising to make business ambitions happen. We’ve been here for over 40 years supporting and educating franchisors and franchisees at every level of their development, from newcomers to household names, setting the highest ethical standards to make sure everyone is treated fairly. Franchisors Membership isn’t just a badge, it’s a conscious decision to operate to UK franchising standards and access a wealth of trusted know how for your ongoing development. Franchisees Franchisee membership is FREE to BFA accredited brands. Access a platform of peer to peer networking, business support and promotional opportunities. Advisor Become an active influencer in the delivery of high standards and protection of the industry. Get in touch today! Visit our website www.thebfa.org, or email mailroom@thebfa.org for more information.
Recognition & Representation
Exposure & Promotion
Community Support
Education & Training
EF100 2024
EST.
2003 NUMBER OF FRANCHISES
32
43
SECTOR
FITNESS & WELLBEING INVESTMENT LEVEL
£550,000 – £750,000
Snap Fitness Snap Fitness believes that when it comes to maintaining market position and fostering a sustainable, inclusive experience for its members, innovation means evolution SNAP FITNESS 24/7 launched in 2003 and set a new benchmark for innovation in the fitness and franchising markets. Since then, they have continuously evolved to maintain their leading position, delivering top-tier support for both franchisees and members across 1,000+ gyms in 20+ countries. Across the UK and Ireland they have 92 gyms open and in 2022-2023 were the fastest growing multi-gym fitness franchise in the UK, and will exceed 100 gyms in 2024. Premium gym experience at an affordable price Snap Fitness creates an inclusive
and sustainable fitness experiences for all members, whatever their level. They do this by providing 24/7 access to welcoming, inclusive environments with premium fit outs that makes everyone feel comfortable. They further enhance the membership offering with tech led tools to help guide, track progress and keep members motivated. They use these insights to continue to further develop the member proposition to attract and retain members. Supporting our Franchisees Every Step of the Way They offer a personal support structure from the very start,
providing guidance for business planning and connect franchisees with leading finance providers to secure any funding needed. Then they work closely with each franchisee to source the right property, design and build each gym, providing marketing, staff recruitment and training services to ensure that opening and ongoing projection plans are reached. Ongoing development Snap Fitness’ robust support structure ensures that the foundations of a franchise’s first gym is a success. They typically generate a return on investment in 3 years, which has resulted in the majority of their franchisees reinvesting and grow their portfolio to own more than one gym.
snapfitness.co.uk
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TheBritish&International FranchiseExhibition
2 & 3 February 2024 | Olympia London
It’s time to be your own boss Meet leading franchise brands | One-to-one expert advice Free educational talks | Inspiring keynotes Exclusively supported by:
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EF100 2024
42 Fantastic Services Fantastic Services is one of the largest domestic services brands in the UK, boasting 530 franchisees and 36 area developers, serving 40,000 customers per month.
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Looking for Quality Leads for Your Franchise? Access better buyers that are ready to invest in your brand. BusinessesForSale.com specialises in lead recruitment for new franchise territories and franchise resales.
Visit elitefranchise.co.uk or scan the QR code and subscribe today for FREE!
Coconut Marketing: Helping franchisors and franchisees take their businesses to the next level! Looking to supercharge your franchise Marketing?
Call: 01725 511673 adaml@coconut.marketing paul@coconut.marketing BFA-accredited, Chartered Marketer status, CIM & CIPR Members & Google Adwords Partner
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EF100 2024
41
Shuttercraft For window shutters and blinds provider, Shuttercraft, success comes down to a commitment to continuous improvement, product innovation and attention-to-detail
EST.
2012 NUMBER OF FRANCHISES
32 SECTOR
Window Coverings INVESTMENT LEVEL
£27,495+ 90
THE SHUTTERCRAFT Franchise offers premium, high-quality interior window shutters and blinds within an expanding market, while supplying outstanding service, and fostering strong customer relationships. As a highly regarded business, Shuttercraft is known for transforming the homes of every customer into stylish, yet functional spaces, with their remarkable customer service and attention-todetail. Notably, they also transform the lives of their franchise partners – encouraging them to take control of their lifestyle, with a balanced personal life and selfsufficient career.
With exceptional training, business setup, and continuous marketing and operational support, the Shuttercraft team offers all the necessary resources for each franchise partner to attain their ideal profit margins within the first year of trading. They stand by their franchise partners, adhering to the principle that if the franchise network doesn’t attain success, neither do they. Exceptional Financial Performance By following a reliable franchise business model, the Shuttercraft network has remained strong, and achieved continuous growth. Three of their partners achieved
EF100 2024
an incredible annual turnover of £1 million within their first 5 years of trading. This strength can be attributed to the high average order values and the low overheads, due to minimal operational costs. Every franchise has the potential to achieve high profits and prosper in their new business ventures. Shuttercraft is extremely proud to have three founding franchisees within the network, who have been with them for over ten years! Shuttercraft’s success, and that of their franchise partners, is a direct result of their commitment to continuous improvement. They have worked hard to optimise their services, innovate their products, and streamline business efficiencies for their franchise partners. Pursue Personal Growth • Rediscover job satisfaction with Shuttercraft – a highly fulfilling enterprise that enhances homes daily. • Witness personal development with increasing success.
• Receive continuous guidance from an approachable, skilled, and dedicated head office team. • Experience a shared passion and drive as part of a positive, and like-minded franchise network. Shuttercraft offers amazing, award-winning training, extensively covering products and sales techniques. Franchisees receive regular one-on-one business reviews, and the committed support of their Business Development Manager. Each franchise partner is then able to build their business, expand their customer base, and cultivate a local reputation from the ground up, with a track record of proven success. An Attitude to Flourish Embodying their core values of People, Partnership and Pride, Shuttercraft’s vision is to provide a secure and fulfilling environment that fosters success. While challenges may arise, the presence of an open, experienced, and trustworthy support team ensures
that the franchisees come out the other side stronger. Working collaboratively, their mission is to provide a robust, replicable business model, that achieves escalating and sustainable success. Whether building family-run businesses, or paying off mortgages, they assist each franchisee in realising their tailored goals, maximising the potential of the business. Shuttercraft proudly provides premium S:Craft products, coupled with valuable training, mentoring, and high brand standards. It is their aim to inspire confidence and ambition within a supportive, and inclusive environment. They have made strategic investments in systems and processes, to increase their overall efficiency throughout the business. This includes a dedicated online ordering portal, and a comprehensive CRM package with automated customer communications. These tools ensure that the franchise partners are equipped with everything they need to efficiently manage a successful business. With a commitment to working with, and investing in, their aspirational franchise partners, Shuttercraft promises groundbreaking support and upto-date tools, to encourage their franchisees to thrive.
shuttercraft.co.uk
91
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EST.
NUMBER OF FRANCHISES
2008
113
40
We Love Pets Leading the way in ethical Franchising and pet care innovation is the business model that rising star, We Love Pets, feels most comfortable with WE LOVE PETS, a leader in pet care franchises, has significantly impacted the industry with its network of over 113 franchisees. This flourishing company is revolutionising the franchising and pet care industries with its innovative and ethically driven approach. Central to their strategy is their collaboration with the British Franchise Association (bfa) to establish an All-Party Parliamentary Group for Franchising. Spearheaded by founder Jo White; this initiative is poised to elevate the role of ethical franchising within government circles, influencing policy and enhancing awareness at the highest levels. Furthermore, We Love Pets has
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played a pivotal role in forming the Pet Care Franchise Association (PCFA), now a key player in the Canine and Feline Sector Group (CSFG), setting vital health and welfare standards for pets. At the heart of We Love Pets’ ethos is a robust family culture, fostering a sense of belonging and teamwork among franchisees, staff, and the broader community. This approach builds a supportive and nurturing atmosphere that resonates throughout the organisation. Their commitment to the community and education is also reflected in their charity foundation, which delivers nationwide programmes to educate children about animal care. Demonstrating a commitment to ethical business practices, We
SECTOR
INVESTMENT LEVEL
£12,995 + Pet VAT services
Love Pets is currently undergoing the accreditation process with the Good Shopping Guide, further cementing their commitment to sustainable and ethical standards in business. Recognising the inherent leadership and resilience of armed forces veterans, We Love Pets has launched franchising opportunities tailored for them, offering a new path for career development after service. The franchise’s focus on continuous learning is evident through its partnership with Novabright.io. This collaboration provides a range of courses and qualifications, ensuring that franchisees and their teams are not only well-trained but also leaders in industry standards. Embracing technological advancements, We Love Pets has developed We Love Pets Connect, an AI-enhanced platform designed to streamline operations and enrich the experience for both franchisees and customers. With an eye on global expansion, We Love Pets is fostering a culture of support and teamwork, with initiatives aimed at encouraging network-wide engagement and personal development. As We Love Pets strides towards a global presence, its blend of political involvement, educational programmes, technological innovation, and a strong commitment to ethical practices, all underpinned by a nurturing family culture, makes it a standout nominee for any award recognising excellence and visionary leadership in the business world.
welovepets.care
EF100 2024
39 The Creation Station THE CREATION STATION brings creativity into all areas of learning, leisure and life. We are proud to be the most recommended children’s activity provider in the UK. We have an average 4.9/5 Star rating. based on 9000+ reviews. Together with our fantastic team of franchise partners, we have inspired 1.8m children and adults since starting out in 2002.
We love to inspire around 18,000 children and adults each week, and we’ve even been recommended by Richard Branson who said: “The Creation Station’s creative activities are a force for good.” Our franchisees are fully supported to deliver award-winning art and crafts workshops. We hold baby and toddler classes, afterschool clubs, holiday camps, adult craft workshops, senior citizen
fun, as well as parties and other entertainment events. Our successful franchise partners come from a wide range of sectors. Some of our partners already run a business, or a franchise, and want to complement their existing services. Some are looking for a more flexible and fulfilling business that makes a difference to their local community. Don’t worry if you have no experience of doing anything like this before, as many of our successful franchisees had never previously run craft workshops or worked with children. Our comprehensive training and ongoing support ensure you have the skills, knowledge, confidence and systems to run your own business at a rate and pace that works for you. thecreationstation.co.uk
38 easyStorage EASYSTORAGE is revolutionising the storage industry through its directto-consumer mobile storage solution. Our convenient pods are delivered to customers’ doors, and our crew does the heavy lifting, avoiding the need for customers to transport items themselves. Now with the launch of additional storage products, easyStorage plans to open over 300 container parks in the UK, becoming the goto storage brand. First launched in 2018 under the trusted “easy” brand, easyStorage empowers franchisees through our award-winning infrastructure, technology, training, and ongoing support. Our ambitious goal is
to lead the industry across every storage requirement, self-storage, boxes, containers, documents and much more. The business offers monthly recurring revenue via a scalable franchise model, creating an extremely attractive business proposition. Our reliable, affordable service aligns with consumer needs even during economic uncertainty. Partnered with our franchisees, we have achieved rapid growth and aim to make easyStorage the #1 storage solution. Backed by the strong “easy” brand, we remove the hassle from self-storage through our innovative direct delivery and pickup capabilities.
easystorage.com
93
EF100 2024
37 Concept Claim Solutions CONCEPT CLAIM SOLUTIONS is the perfect choice for those seeking financial security and the opportunity to make a positive impact on people’s lives. Specialising in property insurance claims management, they have been operating successfully for over 20 years and are part of the esteemed Insurance Solutions
Group, which has dominated the sector for over 35 years. As a franchisee, you will be responsible for managing claims, including those for fire, storm and water damage. The service is free of charge, making it highly soughtafter regardless of the state of the economy. The constant level of demand is just one of the advantages of joining, other reasons include: • Working from home with flexible hours. • Very low overheads.
Want to showcase your franchise? Need to grow your digital presence & get exposure? Well look no further than our global franchise online community platform. Our virtual exhibition allows visitors to access your virtual space 24 hours a day, 7 days a week.
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• Support team by your side every step of the way. • Rapidly scalable business. • Proven business development and client acquisition in place from day one! The Head Office provides the contractors and ongoing support to assist franchisees in handling property claims of any size or type with the utmost professionalism. This year, Concept Claim Solutions achieved the prestigious 5-Star Franchisee Satisfaction Award. So why wait? Contact a member of the friendly recruitment team today to learn more about becoming a part of this multibillion-pound industry.
CLAIM SOLUTIONS conceptclaimsolutions.com
Become a member of our Virtual Franchise Exhibition For further information on how to get your space live on the platform and to be part of the FranchiseShow247 community, or to arrange a meeting please contact: Katie.bateman@franchiseshow247.com
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EST.
NUMBER OF FRANCHISES
SECTOR
INVESTMENT LEVEL
1994
54
FOOD
£150,000+
36 Chicken Cottage
With big plans on the horizon, Chicken Cottage is working towards setting a new benchmark for chicken shops in the UK and globally SMASHING the chicken game since 1994, Chicken Cottage was the first all-halal, grilled and fried chicken chain operator born in the UK. The franchise model calls for experienced hospitality professionals and investors with either a background in QSR franchising or strong business acumen to come forward and explore the incredible opportunity. Why Chicken Cottage With 30 years’ experience in the bank, Chicken Cottage has a tried & tested blueprint to minimise the risk and maximise returns of a food business venture. This also means the brand is known and trusted all over the UK, giving franchise
partners a competitive edge. The franchise package commences with a thorough development programme, then support with site assessment, development, store launch and ongoing operations and marketing. Franchise partners are equipped with all the tools, resources, and technology required to run a successful and sustainable business in today’s economy. In Demand The take-out chicken industry has been experiencing robust growth of late and is forecasting a consistent annual growth rate of 5.50%, from 2023 to 2032. This supports the increasing demand for chicken-based products and variety in consumer choices. Further to that, the Muslim
religion is the fastest growing religion globally, driving the need for more all-halal food options. Chicken Cottage presents an all-halal menu featuring grilled chicken, fried chicken, burgers, wraps and sides, it resonates with a growing segment of consumers seeking comfort and variety, at an affordable price point. Industry Evolution The modern consumer’s demand for convenience is continuing to grow and evolve. At Chicken Cottage, the need for continual change is embraced and new initiatives onboarded into the business model as required. By incorporating innovative technologies such as kiosk ordering, digital payments, and delivery services, Chicken Cottage will continue to embrace the demands of customers and therefore expand its footprint.
chickencottage.com/franchise
95
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35
EST.
1992 NUMBER OF FRANCHISES
70 SECTOR
Education & Training INVESTMENT LEVEL
£80,000 £100,000
Pitman Training As a career-focused training provider, Pitman Training has continued its rapid ascent, growing by 20% year-on-year. It must be getting something right PITMAN TRAINING is one of the UK’s leading career-focused training providers and has been for almost 2 centuries! An award winning, widely recognised brand with a clear objective: to deliver outstanding quality training, helping normal people to transform their careers and their lives. Pitman Training wants to partner with entrepreneurs who have the desire to change people’s lives through education. The business made several significant investments during and straight after the COVID pandemic; development of exciting new products and the adoption of new technology and systems. 2023 was about embedding those new
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initiatives and focussing on high standards and best practice across the network. In many ways, it was a year of consolidation. The results have more than paid off. The revenue across the franchised network has grown by an impressive 20% year on year, with many franchise partners reporting their best-ever performances. Just as impressive is that franchisor and franchisees together are forecasting further growth again for 2024. This uplift is the culmination of lots of effort and hard work from all stakeholders throughout the business. It is also testament to the strong working relationships between the franchisor and the franchise partners. Much of
the growth can be attributed to the 40% increase in corporate clients. While Pitman has long been a destination for individuals wanting to upskill to propel their careers, they are fast becoming the chosen option for staff training and development. Corporate clients include the likes of the NHS, Amazon, as well as hundreds of SME’s. Another key to Pitman’s success this year has been the intense focus on the student experience. It’s one thing to promise a premium service, but you must deliver on it. Pitman have stood out from the competition by offering state-of-the-art training centres and round the clock student support. Not only that, but every single Pitman graduate has enjoyed a fully-fledged ‘cap and gown’ graduation ceremony, as they believe that everybody, regardless of background or circumstance, deserves this special moment. Now that all these foundations are in place, Pitman are looking for people who care about their community and share the passion for transforming lives through education to launch their very own Pitman Training centre. Is that you?
pitman-franchising.com
Unlock the True Value of Your Business A business valuation is the cornerstone of business success. Without a clear understanding of your company’s value, navigating the complexities of succession and growth planning becomes a challenging task. Whether you’re thinking of selling your business or seeking insights into your financial trajectory, BusinessesForSale.com’s quick valuation tool will help you understand the worth of your business. Get an estimated business valuation in under 5 minutes, for free.
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£ © 2023 Dynamis Ltd and all subsidiaries. Information correct as of 20/11/2023.
EF100 2024
EST.
NUMBER OF FRANCHISES
SECTOR
INVESTMENT LEVEL
2005
38
PROPERTY & INSURANCE
£35,000 + VAT
34 Aspray If you’re looking to make a property insurance claim, due to fire, flooding or subsidence, Aspray is at your service and ready to come to your rescue RESCUING policyholders when they need to make a property insurance claim is a rewarding service provided by Aspray franchisees. Since its beginnings in 2005, Aspray has helped thousands of policyholders put their property back together following damage from fire, flood, escape of water, impact, storm damage or subsidence. Founder James Whittle is still at the helm, working ‘hands-on’ to steer growth and help more and more policyholders each year.
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The UK is experiencing escalating adverse weather conditions, leading to larger storms hitting the shores. Property damage is widespread, with homeowners contending with leaky roofs and businesses finding their stock floating in floodwater. But Aspray franchisees are there to shoulder some of that burden. Taking on the claim from the beginning, the franchisee assesses the damage, compiling a scope of works for the insurer, negotiates the payout, and manages contractors to repair the property. All in an industry largely unaffected by economic uncertainty.
As a market leading brand, Aspray offers the chance to start small and scale up. Start by learning the role whilst working from home and, with support from the head office team, build your way into an office, grow your team, and take on a second territory. The top 8% of our network are turning over between £1m and £2.1m per year and the race is on to be the first franchisee to hit £5m. Training and support are offered at every stage of the franchise, from the recruitment process right through to becoming a multimillion-pound business. Covering all areas of claims management, business growth and operations, the expert head office team help you achieve your goals and build your empire. Aspray franchisees are showcasing the best that claims management has to offer. Don’t miss your chance to be part of an award-winning network.
asprayfranchise.co.uk
EF100 2024
33
EST.
NUMBER OF FRANCHISES
SECTOR
INVESTMENT LEVEL
1993
45
Pre-school music education
£13,975 + VAT
Monkey Music For Monkey Music the power of music to support all aspects of early child development, using age specific musical curricula, is a must FOUNDED 30 years ago in London, by CEO, Angie Coates, Monkey Music was the first group of its kind. As a first-time mum, Angie was looking for ways to make new friends in her local area and as a musician she understood how to use the power of music to support all aspects of early child development. She created original age-specific musical curricula for babies and pre-school aged children accompanied by their parents, and the rest, as they say, is history. Today, over a million families, across the UK have experienced the joy of Monkey Music classes delivered each week by hundreds of specially trained teachers who have sung their way to a combined revenue of over £55 million.
At the heart of the Monkey Music success story is its brilliant ‘bible’; a 4-stage age-specific curriculum for children from 3 months – 4 years old. This year, to celebrate 30 years, Monkey Music is proud to launch a brand-new programme, Beautiful Noise™ for parents and carers with newborn babies, where they are encouraged to make friends whilst making sense of baby’s world through sound. The Monkey Music brand promise ‘to have fun and make music wherever we go’ has been the theme of its 30th year of celebrations and in addition to offering the new Beautiful Noise™ programme, teachers have hosted hundreds of glittering fund-raising birthday parties and team events, which have raised over £30,000 for Monkey Music’s charity partner,
Nordoff and Robbins. Monkey Music is proud of a thriving franchise network who actively share best practice, whilst being supported by an experienced and dedicated Head Office Support Team. It is this collaborative, and entrepreneurial spirit, combined with infectious musical energy, that has ensured the longevity and joy of Monkey Music being recognised as a leading light in pre-school music education across the UK. Commenting on the last 30 years of Monkey Music, founder and CEO, Angie Coates says “I have spent the last 30 years of my life working with amazing people who are passionate about making a difference to their local communities by sharing the power of music with young families. During my career, business owners have faced extraordinary challenges but, with the continued support of local families and our hard working and committed franchisees and teachers, we will be staying around for the next 30 years at least!”
monkeymusic.co.uk
99
EF100 2024
32 Bright & Beautiful Bright & Beautiful franchisees state unrivalled training, support and innovation is what sets it apart from others, and has driven years of record-breaking growth
EST.
2007 NUMBER OF FRANCHISES
82 SECTOR
Cleaning INVESTMENT LEVEL
£9,995 100
THE demand for premium housekeeping and cleaning services across the UK has never been so high. And, with its recognised, eyecatching branding that resonates so well with clients, new Bright & Beautiful franchise owners are rapidly converting that demand into regular and recurring income. Bright & Beautiful really is the domestic cleaning franchise opportunity not to be missed – and even more so at this time, off the back of two years of recordbreaking revenue results, as well as recent awards for ‘Continued Improvement’ and ‘Five Star
Franchisee Satisfaction’ collected at the British Franchise Assocation’s annual conference. Since inception in 2007. Bright & Beautiful’s industry leading marketing and core brand pillars have driven the business forward to new heights. These pillars are: 1. Holistic Housekeeping – Offering bespoke, premium domestic housekeeping services to help organise a busy home. 2. Strict Security – Professional procedures to give clients piece of mind in protecting their homes. 3. Trusted Team – Carefully selected, DBS checked and professionally trained
EF100 2024
housekeepers who, importantly, are fully employed (As ethical employers, Bright & Beautiful currently provides opportunities to 1000+ professional housekeepers, with new jobs opening everyday throughout its franchised locations). 4. Pure Products – Bright & Beautiful’s aim is to protect clients, their families and pets, and the environment by using Eco-Friendly products for a healthy home. In just 15 years, Bright & Beautiful has built a network of 82 likeminded franchise owners, all committed to becoming the ‘go-to’ domestic cleaning brand in their territory. This was apparent in last year’s franchisee survey, where 94% of franchisees strongly supported the “Shared Vision” for the brand. Innovation and a focus on network support is what sets Bright & Beautiful apart from others in the industry. Its franchise owners are at the heart of the company’s growth plans, which is why the most recent developments have included a new bespoke CRM system, an E-learning platform for all roles in the business and a dynamic marketing strategy to help attract target clients. What’s more, franchise owners are not just supplying domestic services, but now also commercial projects to enable them to fully realise their territory potential.
Besides its standout branding and innovation, it’s the unrivalled franchise training and support that also distinguishes Bright & Beautiful from the rest. New franchise owners are enrolled onto the “Sure Start” programme, with a step-bystep launch programme, which includes five days of residential training followed by time spent with local franchisee peers. This is guided by a dedicated Franchise Business Development Manager (BDM), covering every aspect of the business: from developing a tactical marketing strategy and preparing Health and Safety folders, to tasks such as employing the first team members and winning new clients. This in-depth support programme equips new franchise owners with the skills to comfortably quote for, and complete, jobs within their local area.
In short, each Bright & Beautiful franchise owner has a team of experts at their disposal, including their dedicated BDM, head officebased staff and a dedicated marketing department – as well as franchise peers – on hand to support, to help overcome challenges and to celebrate successes. This has led to 95% of franchise owners agreeing that the franchisor support was an incredible benefit to them. Bright & Beautiful isn’t a brand that sits still. Each BDM works alongside their franchise owners to drive growth in their business through reviews, training and personal development sessions. That same survey showed that 97% of franchisees are committed to growing their business and trust the franchisor to grow the network with energy, dynamic ideas and collaborations. With record-breaking success this year, coveted award wins and an increased demand for housekeeping service, as well as a franchisor driven to grow through enhanced support and innovation, there has truly never been a better time to join Bright & Beautiful!
brightandbeautifulfranchise.co.uk
101
EF100 2024
31 Kumon THE KUMON Method of Learning is designed to help any child of any ability progress to their maximum potential and become an enthusiastic learner. With over 60 years of experience, Kumon has established itself as the largest supplementary education provider in the world. Our study programmes are designed to help learners think for themselves and develop strong problem-solving skills, using worksheet examples to try to work out answers independently. Our Instructors observe students learning, using their patience and judgement to offer guidance only when necessary to develop each child’s ability to self-learn.
Kumon has a presence in 61 countries with over 26,000 franchisees globally. Why not take the next step in your career with a trusted global brand and be part of our growing network? We are looking for determined, degree-educated individuals who are passionate about education and helping children reach their full potential. You will receive worldclass training and support from the
very start of your Kumon journey, including Area Manager support to help you make sound business decisions. There are also generous subsidies available to reduce the financial burden of starting up a new business.
kumon.co.uk/franchising
Buy, Build, and Sell with There is a world of possibilities waiting for you. Browse a diverse range of business opportunities ready for acquisition. Build and grow your legacy. Maximise your investment and sell your business to the right buyer.
Your next venture starts on BusinessesForSale.com.
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EF100 2024
EST.
1995 NUMBER OF FRANCHISES
38
30
SECTOR
Food and Beverage INVESTMENT LEVEL
£100,000 - £250,000
Puccino’s
New entry Puccino’s is a great believer in a combination of excellent coffee with an infusion of dry humour across every perfectly to support their franchise aspect of the brand partners in maximizing their PUCCINO’S stand out as an exceptional coffee shop franchise, renowned for their excellent coffee and seamless infusion of dry humour across every aspect of the brand. Puccino’s marketing campaigns and playful product packaging expertly incorporate this distinctive humour, setting Puccino’s apart from its competitors. From clever messaging to charming cup designs, Puccino’s consistently delights consumers, reinforcing its status as a leading coffee franchise. Since their establishment in 1995, Puccino’s has flourished with 38 stores predominantly located in the South-East of England, garnering an excellent reputation within the franchising industry in the process. The brand is widely recognized for
its small footprint takeaway kiosks primarily positioned within the travel network, a winning strategy that has driven their success for over two decades. Puccino’s ambitious plan to expand to 75 stores within the next 5 years includes a strong focus on growing their presence in travel whilst also venturing into the leisure sector. As a subsidiary of the Massimo Zanetti Beverage Group (MZBG), Puccino’s benefits from leveraging MZBG’s expansive global network and resources. With MZBG’s operations extending across 110+ countries and with ownership of renowned brands like ‘Segafredo’, Puccino’s stands backed by unparalleled infrastructure and resource. This, combined with Puccino’s extensive franchising experience, positions them
success. Puccino’s offers franchise partners a comprehensive induction program, encompassing turnkey store opening, training for partners and their teams, and seamless integration into their franchise network. Each franchise partner is assigned a dedicated operations manager, ensuring access to support and guidance at every stage of their entrepreneurial journey. Beyond operational support, Puccino’s actively involve their franchise partners in business reviews, financial strategy planning, and more. This makes Puccino’s an excellent opportunity for entrepreneurs seeking a supportive and collaborative venture within the thriving coffee franchise industry.
puccinosworldwide.com/franchising/multi-store
103
EF100 2024
29
Monkey Puzzle Day Nurseries
Day nursery provider, Monkey Puzzle Day Nurseries’ vision is their driving force. It’s ‘Inspire through excellence in early years education creating a positive impact for generations to come
EST.
2002 NUMBER OF FRANCHISES
67 SECTOR
Early Years / Childcare INVESTMENT LEVEL
£150K+
104
ON March 17th 2002, Monkey Puzzle Day Nurseries launched our very first childcare setting in Hertfordshire. For owners Mark and Rebecca Crosby it was the beginning of a hugely successful journey into the day nurseries industry. Monkey Puzzle now has over 65 childcare nursery settings providing high quality early years education to children aged 3 months – 5 years old. Whilst also being the undisputed market leader in the franchised nursery sector Monkey Puzzle is one of the largest nursery groups in the U.K. There is a true pioneering spirit, being the first to franchise day nurseries and we continue to welcome likeminded business individuals into the family. Opening a childcare franchise presents a great opportunity as the childcare sector has proven year after year to be one of the most stable and in demand sectors. Richard Blunden, CEO: “We’ve been given a fantastic foundation from our founders, Mark and Rebecca Crosby. Being the first franchised day nurseries business in the UK means that we’ve been
EF100 2024
established for over 15 years as a franchisor and continue to move forwards at pace, growing the team and bringing breadth to our overall offering.” What makes Monkey Puzzle the perfect partner? Our vision is ‘to inspire through excellence in early years education creating a positive impact for generations to come.’ This is something we live every day. Monkey Puzzle is set to be the perfect partner for anyone interested in franchising, along with the comprehensive franchise offering there is continued opportunity to grow with new sites becoming available across the country. You will have the opportunity to operate in a large, stable and growing marketplace whilst working with a proven, profitable business model. You will benefit from the support of a highly experienced Head Office Team including finance, property acquisition, market analysis, marketing, nursery design and fit out, early years training, and recruitment. Along with access to a wealth of strategic stakeholders within the industry. How do I get started? To get your childcare nursery franchise with Monkey Puzzle started there are some simple stages to go through to approve your application before then embarking on your franchise journey with us. It is hard work, but it comes with huge rewards not only from running a successful business but also the contribution to the community from developing happy and healthy children in your setting. We would love to hear from people who have the aptitude, time, and dedication for running their own business. To become part of the Monkey Puzzle franchise you will need
upwards of £150K liquid capital to invest which is circa 30% of project cost, with lending partners making up the rest of the total needed. You will also need the time and dedication to run your own business, but you can be assured with our highly experienced head office support team behind you every step of the way you can look forward to running a very successful and rewarding childcare nursery business. You do not need to be an Early Years expert or have experience in the childcare sector, however this obviously helps. We have franchisees from all walks of life and backgrounds with the binding factor of wanting to own and run their own business in partnership with the knowledge and expertise from a successful and trusted
national brand. If you would like to find out more about becoming a Monkey Puzzle franchisee, you can request an information pack on our website. If you feel you have all the information you need then the next stage would be to schedule a discovery call with one of our team.
monkeypuzzlenurseryfranchise.com
105
EF100 2024
28
Countrywide Grounds Maintenance Countrywide Grounds Maintenance is in the business of providing comprehensive grounds maintenance solutions. There are good grounds for believing its success will continue COUNTRYWIDE Grounds Maintenance was established in Manchester in 1984 and, over its 30-year history, has built a reputation for high-quality service within the industry. It provides comprehensive grounds maintenance solutions, which include grass cutting, weed killing, tree works, landscaping, hedge cutting, gritting, artificial grass and much, much more. It is also part of Neighbourly, the world’s largest parent company of home service brands with over 5,000 franchise locations in 6 different countries. Like many brands, Countrywide
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didn’t start out as a franchise, but grew as a successful independent outfit. Once the Countrywide business model proved successful, and provided a secure AND growing income, the first local franchise owner was recruited in 1986. Since then, the network has gone from strength-to-strength, growing from a single franchisee to a 46-strong network across the UK. There are currently no new franchise areas left for purchase. However, you could still join the Countrywide Grounds Maintenance network by purchasing a franchise resale.
EST.
1984 NUMBER OF FRANCHISES
46 SECTOR
Grounds Maintenance INVESTMENT LEVEL
£44,950 +VAT
EF100 2024
So how has Countrywide become so successful? Firstly, Countrywide is part of a resilient industry that enjoys regular demand. While the grass keeps growing, Countrywide will always have work to do - and at high contract values. What’s more, Countrywide franchisees, and their operatives, provide grounds maintenance services to schools, hospitals, business parks, housing associations and others. As such, Countrywide franchisees saw little disruption during the pandemic, nor through subsequent economic turbulence. In fact, the Countrywide network has experienced strong growth over the last four years. But you can’t take advantage of this demand without thorough training and franchise support. Thanks to streamlined systems and dedicated head office support, franchisees can begin their Countrywide business without previous grounds maintenance or landscaping experience. All this is made possible through a comprehensive training programme which ensures new franchisees are fully prepared for launch. New starters are inducted through a five-day training course at Countrywide’s training centre, helping them understand all of the company’s franchise systems, best practices and local marketing techniques. It doesn’t stop there, though, as franchisees then gain access to one of the most complete franchise support packages in the UK, with assistance in all aspects of marketing, sales, tendering, finance, health and safety, and more.
This begins with Countrywide’s business development managers (BDMs) who are at the heart of the franchise support structure. Each BDM looks after a separate region of the UK, and all of the franchisees within it. They conduct weekly calls, regular site visits, business planning and more. Furthermore, Countrywide goes to great lengths to support its franchise owners in securing new business. The Countrywide marketing team is on hand to support franchisees in generating new leads. The national marketing manager and local marketing specialist work alongside their partners to deliver an effective marketing package for franchisees. In addition to servicing local independent clients and customers, Countrywide also hold a number of major corporate accounts. These national companies commission projects which are undertaken by the Countrywide franchise network. For the larger contracts, all Countrywide franchisees have access to an in-house tendering team who not only write and
submit national and local tenders but also search for new tenders, while seeking lucrative contracts for franchisees. Finally, no franchisor can be successful without successful franchisees, and the Countrywide network is up there with the best in the UK. Top-performing franchises deliver an annual turnover of more than £2.5m, with more and more franchisees hitting the £1m per annum mark. Therefore, this is a business model with substantial rewards available for ambitious individuals. Countrywide Grounds Maintenance truly deserves its position among the elite of UK franchising and should be a consideration for any, wellfunded franchisee. If this sounds interesting to you, why not check out the resale opportunities within your region?
countrywidegrounds.com
107
EF100 2024
27 Signs Express ESTABLISHED for more than 30 years, Signs Express is the UK’s leading signs and graphics business, with a network of over 60 locations around the UK and Ireland, providing bespoke, quality signage solutions and unparalleled customer service. Signs Express offers the perfect franchise opportunity in a creative, high profit sector, where no two days are the same. With options to
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join their trusted franchise network via established resale opportunities, prime location start-up sites, or rebranding your existing signage company, they offer you the freedom to start your own business with support, training and advice throughout your franchise career. With a forward-thinking strategy in place, Signs Express has expansion plans via their hub and spoke model, creating an exciting opportunity for driven business
individuals looking for a new challenge in an innovative industry. Start your journey today and become part of our award-winning network! Please get in touch and a member of our Franchise team will be happy to help. Why Signs Express? • Established and trusted franchise model • Expansion potential • High profit sector • Dedicated UK Franchise Support Centre • No industry experience needed • Full training and on-going support provided • Monday – Friday working hours.
franchise.signsexpress.co.uk
Speedy Freight
Dedicated courier services to businesses of all sizes across the UK, EU & US, moving urgent, sensitive & difficult to handle cargo 24/7.
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elitefranchisemagazine.co.uk/subscription
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£
EF100 2024
25 Expense Reduction Analysts EST.
NUMBER OF FRANCHISES
SECTOR
INVESTMENT LEVEL
1996
750+
B2B CONSULTANCY
£39,950 + VAT
Expense Reduction Analysts’ focus on collaborative problem-solving, cost reduction methodologies, and award-winning business support, helps to position it as the leading cost optimisation franchise in the world AS A GLOBAL pioneer in cost optimisation, Expense Reduction Analysts (ERA) specialises in helping businesses to identify cost-saving opportunities and achieve financial efficiency without compromising quality. Its global network of expert franchisees work together to deliver strategic advice and tailored solutions, optimising supplier relations and ensuring clients’ success. The franchise opportunity stands out for its cooperative business model and international network, which has been the foundation of its success for more than 30 years. Rather than competing for business, ERA franchisees collaborate closely, reaping two
primary benefits: Firstly, it enables franchisees to share insights, best practices, and resources, further enriching the collective expertise. This collaboration creates a unique, supportive environment, fostering growth, professional development, and lifelong relationships among franchisees. Secondly, as a diverse and interconnected community of professionals, franchisees can tap into a vast wealth of specialised knowledge and experience enabling them to deliver the best possible solutions for their clients. With an appealing ‘No Savings, No Fee’ value proposition, ERA franchisees ensure clients only pay when tangible savings are
realised. This risk-free approach underscores franchisees’ commitment to delivering impactful results and generating value. They share equally in the savings achieved, aligning their success with their clients’. Attracting professionals inclined towards relationship building and problem-solving, ERA franchisees enjoy entrepreneurial freedom within a globally recognised brand. Backed by leading-edge technologies and a world class support system, they thrive within a client-centric environment committed to excellence and innovation. For those intrigued by this dynamic franchise opportunity, take the next step towards a fulfilling journey in the world of cost optimisation by engaging with the team and learning more about how you can power your own cost management consultancy with the support of an award-winning international franchise.
uk.expensereduction.com/careers
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EF100 2024
24 Agency Express
EST.
NUMBER OF FRANCHISES
SECTOR
INVESTMENT LEVEL
1998
113
VAN BASED
£27,500
Agency Express, established in 1998, holds the position of the UK’s leading provider of professional estate agency board services, consistently maintaining market leadership OPERATING through 113 successful franchisees across England, Wales, Scotland, and Northern Ireland, Agency Express is responsible for servicing and maintaining over 60% of all estate agency boards in the UK. Distinguished as one of the UK’s most reputable franchises, Agency Express has earned the prestigious bfa HSBC Franchisor of the Year award four times, achieving the gold award in 2023. Additionally, the company has secured nine ‘Supplier of the Year’ awards within the estate agency sector and has ranked in the Elite Franchise Top 100 for a third year. The van-based ‘For Sale’ board management franchise, which is owner-operated, boasts advantages such as low start-up
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costs, minimal overheads, and substantial returns. Franchisees also enjoy a comprehensive package that includes top-ofthe-line tools, equipment, and cutting-edge technology. The comprehensive support structure encompasses a five-day training programme and a three-day business launch, meticulously designed to optimise success. Agency Express franchisees can rest assured that they will benefit from exceptional ongoing support. Every franchisee is guided through all aspects of their business, including both manual and administrative tasks. From managing accounts and providing operational support to ongoing assistance in marketing and sales, Agency Express equips franchisees with the knowledge
and confidence required to thrive as successful business owners. If you are considering the world of franchising and seek the assurance of a tried-and-tested business model, the Agency Express van-based opportunity might be an ideal fit for you. Agency Express eliminates the need for prior experience or specific qualifications; all that’s required is self-motivation and a determination to succeed.
agencyexpress.co.uk
Words are powerful. Do I need PR for my business?
That depends. Only if you want to: Build trust and credibility with your prospects Set yourself as the expert in your field Raise awareness and boost your brand profile Connect with your audiences on a meaningful level Compel people to act!
Use them wisely. Through traditional media relations to blogs, newsletters, social media and everything in between, we help you to show the world that your business is successful and trustworthy. Our specialist franchise-only PR agency supports franchisors and franchisees with franchise recruitment, B2B and B2C activity. Media relations Blogs Newsletters Case studies Expert guides Eshots Influencer relations Award entries Social media content.
revpr.co.uk
EF100 2024
EST.
1992 NUMBER OF FRANCHISES
280 SECTOR
Retail INVESTMENT LEVEL
£150,000 £250,000
23 CeX According to CeX, ‘gadget lovers’ are encouraged to join this booming franchise business, which is influenced by market trends but not by industry forces
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OPENING a CeX franchise can be a great opportunity to get involved in a recession-proof market with more and more electronic gadgets being released year after year, an increasing number of people are looking for cheaper alternative options, like second-hand goods. Established in Tottenham Court Road, London, in 1992, CeX, is a successful business which has made billions of pounds out of recycling these digital entertainment products. The best ideas are often the simplest and yet most profitable. Complete Entertainment eXchange (CeX) uses the buy and sell concept, but has updated and transformed it making it
EF100 2024
forces. CeX currently has over 650 stores across 11 countries including the UK, Ireland, Spain, Mexico, Malaysia, India, Portugal, Netherlands, Poland, Australia, and Italy.
transparent, fair, and simple for customers to use. When customers enter a CeX store they can buy, sell, and exchange mobile phones, as well as games, electronics, computers, and film media. What separates CeX from other buy and sell retailers is their execution, thanks to more than 30 years of experience. The brand is acclaimed as a technology and entertainment specialist. CeX has developed its own bespoke computer systems that simplify the process of buying and selling. Goods are tested before they are bought, and then resold with a 24-month warranty. This provides customers with great value for money, as well as peace of mind. The recently revamped CeX website provides customers with an opportunity to either purchase, sell or exchange their goods online – with all orders fulfilled by CeX stores directly,
giving customers maximum choice and its franchisees the benefit of a much wider customer base. But the success story doesn’t end there, because this innovative company has recently launched its own range of branded products and expanded into repairs and services, providing customers with a complete solution to their electronic needs, while opening new revenue streams for franchise partners. The successful CeX business model has helped the company to continuously grow its number of branches both in the UK and internationally, even though economic downturns and recessions. A principal reason for this can be attributed to the businesses ability to set its own prices, which are always based on market conditions, which has helped to maximise profits and limit exposure to industry
ABOUT A CEX FRANCHISE A CeX franchise requires a total investment of between £150,000 and £250,000, with £40,000 at least of your own capital. Most of this investment will go towards stock and shop fitting. You can either open a small store or a larger one depending on the site and the available budget. The CeX franchise package includes, territory rights, training and on-going support, store identification, design, and outfit, opening stock and advice from experts throughout your journey. The CeX support team are accessible and supportive and are willing to help at any point if you are unsure about your next steps. A CeX franchise offers unrivalled returns Within two years of starting out as a business partner, a typical new store will, on average, generate an annual turnover of more than £1m. Put simply, CeX believe they are the ‘gadget lover’s dream franchise’. CeX is so confident in its business model that it offers a buy-back guarantee. Subject to conditions, CeX will take over your store management and running costs, and refund you stock, shop build and fit costs, if you are not fully satisfied with the way your new store is running.
webuy.com/franchising
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EF100 2024
22 Chopstix CHOPSTIX is a modern British success story. Established in Camden Market in 2002 by entrepreneurs Sam Elia and Menashe Sadik, it is now considered Europe’s largest Pan-Asian QSR, operating close to 150 stores across the UK and Ireland. With best-in-class operational processes, new sites deliver payback on investment at an industry-leading speed. A key factor in the brand’s success is operational simplicity – high quality food made easy. Straightforward
food prep requirements and improved cost efficiencies means Chopstix can deliver a strong gross margin. With capital investment ranging between £150k to £300k (format dependent), the average ROI is within two years, and Chopstix boasts an enviable profit conversion. Fundamental to the brand’s guest experience, and what makes Chopstix unique, is the theatre of service. Chopstix Wok Master chefs prepare Faster, Fresher, Tastier noodles, instore, right in front of guests, driving an all-time-high online reputation score of 4.36 / 5, compared to a combined competitor rating of 3.47.
Chopstix’s overarching goal is to become the Pan-Asian QSR brand of choice globally, and is looking for multi-unit operators with the necessary infrastructure, expertise, and shared passion for the brand, to join the Chopstix journey – if that sounds like you, get in touch!
chopstixnoodles.co.uk
ATTRACT FRANCHISEES THAT ARE PERFECT FOR YOUR BRAND Franchisee Recruitment Strategy Recruitment Process Audit & Design Marketing Strategy Social Media Strategy Franchisee Recruitment Marketing Social Media Content Creation Videography & Photography Podcast Production
Franchisee Recruitment Advertising Advert Creatives LinkedIn Advertising Copywriting
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EF100 2024
21 Bluebird Care Bluebird Care’s continued success has seen it become the largest private home care provider across the UK and Ireland by turnover market share BLUEBIRD CARE started as a family business in 2004 and today are proud to be the largest private home care provider across the UK and Ireland holding the largest market share by turnover of 1.9%. Their teams work closely with customers and their loved ones to stay in control of their own care, in the comfort of their own home. Visits cover a variety of highly tailored care services, from personal care to companionship, home help, to trips into the community, right up to 24-hour and Live-in care. Their services are flexible and always respond to the evolving needs of their customers. Bluebird Care has one enduring mission: “Through the supported
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development of our care experts, we deliver a premium, personcentred home care service of the highest quality”. This central aim transcends all areas of operations, from ensuring that businesses are able to deliver premium care of the highest quality, through to ensuring that they are able to attract and retain talented individuals who are the lifeblood of the organisation. Their commitment to delivering quality to customers is consistent across the country and each franchise. To do so, Bluebird Care’s objective is to retain, recruit, and develop the highest calibre of Care Experts in the market. To achieve this objective the franchisor is making significant investments in their National Support Team
EST.
2004 NUMBER OF FRANCHISES
225 SECTOR
Home Care INVESTMENT LEVEL
£40,000
EF100 2024
and supporting systems, which has already been evidenced from their recent 7th place finish at the Indeed Better Work Awards. Recently they have newly appointed a “People Director” who will help achieve the above goal. This new role will be responsible for two NEW “Regional People Managers”, providing face-to-face support, specialising in retaining and recruiting carers, further bolstering their field support team and experts in the visa sponsorship programme. Currently they are recruiting an “In House Training Manager”, who will be supported by their new “Head of Learning and Development”, this is a resource that will allow them to shift away from a reliance on external providers. This will mean they can deliver Bluebird Care specific material at a higher quality, with increased consistency, and at a more competitive price. All to ensure that they continue to deliver the best standards of care. The Franchise Package To deliver their mission of premium home care it is crucial that they recruit the right leaders/
Franchise Partners. Their foremost responsibility is to ensure that individuals embarking on a franchise journey in the care sector possess the necessary attributes and mindset. Below are some of the criteria: • Seeking those who possess a genuine desire to make a positive impact on their community. • They should be capable of leading and nurturing a team of dedicated individuals. • Be able to manage a business that serves some of the most vulnerable members of their local community. • Business acumen is important and mixed with the right character can be a winning combination. Only when thoroughly satisfied that a prospective franchise partner aligns with their standards do they encourage them to engage with existing Bluebird Care Franchise Partners to better understand our business model, culture, and purpose. Recently, they have relaunched their new Franchise Partner Induction Training, tailoring
the week-long agenda to the specific needs of newcomers. This ensures early contact with the right individuals on their journey. The Onboarding Manager’s role encompasses ensuring the success of this training for every new Franchise Partner as well as coordinating: • Comprehensive support for establishing the entire business. • Guidance in securing suitable premises. • Assistance in recruitment, including the Registered Manager position. • Creation and provision of a comprehensive marketing startup package. • Microsite setup and access to all other business systems. • Full support in the process of regulatory registration. These crucial first steps provide comprehensive guidance through their training programme. To support them on their journey they have 24/7 access to our Digital Operations Manual. Each Franchise Partner also goes through a mentoring programme, this begins in the early days of ownership, even though new Franchise Partners work closely with our Onboarding Manager, they are also introduced to their regional field-support. This includes their Regional Business Development Manager, their Regional Quality Manager, and their Regional Marketing Manager. Additionally, each Franchise Partner is paired with a local established franchisee as their mentor to give added value to their journey.
bluebirdcare.co.uk
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EF100 2024
20 BELVOIR
Lettings and estate agency Belvoir believes property is personal. And for franchisees that means understanding your needs, goals, and ambitions
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PART of the larger Belvoir Group, Belvoir is a long-established property franchise with a record of 26 years of unbroken profit and a network of reputable offices across the UK. Belvoir’s strapline “Property is Personal” applies to both lettings and residential sales and is key to what helps set this franchise apart from its competitors. In addition, strong emphasis on innovation and financial services has helped franchisees to survive and thrive whatever market conditions may arise. The company currently has a collective portfolio of almost 73,000 managed properties, which provides a recurring revenue stream for franchisees. This, coupled with an increased revenue stream from property sales and financial services provides franchisees with greater financial stability.
EF100 2024
EST.
1995 NUMBER OF FRANCHISES
160 SECTOR
PROPERTY INVESTMENT LEVEL
DEPENDENT ON BUSINESS MODEL AND LOCATION
Nowadays, by far the most popular option for new franchisees to join Belvoir is for them to buy an established Belvoir franchise business as a resale. A rigorous recruitment strategy is applied to help ensure that new franchisees joining the network have the necessary drive, determination, and ambition to contribute to the success of the Belvoir brand. From the point of view of a new franchisee, being able to take on an established Belvoir business with a proven track record that is part of a trusted High Street brand provides huge advantages. Franchisees who take on a resale are offered comprehensive training, franchise and legal support, as well as assistance with business growth, marketing tools, access to financing and the opportunity to work with an established team. All these resources provide the potential to achieve business goals as quickly as possible. In recent years Belvoir has developed a highly successful Assisted Acquisition Programme, which is administered by a dedicated and highly experienced team, based at its Central Office in Grantham, Lincs. The team works hard to proactively identify suitable earnings enhancing businesses for franchisees to bolt onto their existing business. Once a suitable independent business has been identified, and due diligence has deemed it to be a viable opportunity, Belvoir is able to provide financial support of 30% investment to help franchisees in their acquisition. Support is also provided to help smooth the transition of business expansion through acquisition, so that franchisees can make the most of every business opportunity. This
year alone, Belvoir’s Brighton & Hove franchisees, completed on their fifth acquisition in seven years! Acquisition, together with the ability to roll out additional property services, such as financial services, are the key elements that provide Belvoir franchisees with the opportunity for accelerated and sustained growth. The company has grown the number of financial services advisors from 230-300 and has ambitious plans for further expansion in this area, so that all Belvoir franchisees have access to financial services. This makes Belvoir’s franchise offering in the property sector unique, as it enables franchisees to build a business within a business, with the potential to earn higher commission from the financial services model. As an example, one franchisee is currently earning more than £20,000 a month from financial services. Belvoir’s Franchise Support team prides itself on providing outstanding support to all franchisees. From the moment a potential Belvoir franchisee attends an informal Discovery Day, to the exciting day that they start working in their business, and throughout their entire journey with Belvoir, franchisees can be assured that they will constantly be supported by a first-class team, who work tirelessly to help ensure that businesses reach their full potential.
belvoir.co.uk
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EF100 2024
19 EST.
NUMBER OF FRANCHISES
SECTOR
INVESTMENT LEVEL
2010
108
Health & Fitness
£170K+
access to competitive financial rates and commercial terms due to established partnerships with banks, property agents and fitness equipment providers. Anytime Fitness offers the most comprehensive support structure and training programme available to franchisees in the fitness sector. From the second a franchisee joins the network, Anytime Fitness’ growing new openings and development team works closely with new franchisees to help find them the perfect site for their new club. The opening process is overseen by a dedicated presales manager, helping franchisees capitalise on the all-important presale period and open with as many members as possible. The support never stops and after successfully opening their doors, franchisees work with one of its dedicated Franchise Performance Coaches (FPCs), who have all operated health clubs at a senior level. Their ongoing coaching helps franchisees to run successful, profitable health clubs and maximise all revenue opportunities available to them.
Anytime Fitness Anytime Fitness - affordability and convenient gym locations are but two of the many attributes of this rapidly growing global fitness franchise ANYTIME FITNESS is the UK’s largest fitness franchise, with more than 188 premium, convenient gym facilities across the UK and Ireland, which are open 24 hours, seven days a week. It operates in 35 countries and has over four million members across its network of fitness facilities. The company provides its members with convenient gym locations and opening hours to suit all lifestyles at an affordable price. The business prides itself on supporting and coaching its members, with its class-leading
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customer service, setting it apart from its competitors and attracting a broad demographic of fitness enthusiasts. The Anytime Fitness franchise model allows both single and multiple site ownership and offers significant earnings potential in the growing fitness sector, which is currently worth over £5bn. From the moment they sign their franchise agreement, business owners are given access to expert support and business advice from Anytime Fitness’ in-house team and an impressive network of leading partners. This provides
anytimefitness.co.uk/own-a-gym
Start to Finish Franchise Management System Whatever your sector, we’ve got it covered. Established 1990, Franchise focus since 2007. The longest established UK franchise management system. End to end management of a franchisee life. Covers all types of franchise business.
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Features & Benefits Customisable Clear Flexible Cloud based Secure Accessible via desktop, laptop and mobile Manage business easily remotely Mobile Apps Job scheduling Event booking
www.azuragroup.com info@azura.co.uk © 2023 Azura Group Ltd
EF100 2024
18 EST.
NUMBER OF FRANCHISES
SECTOR
INVESTMENT LEVEL
2002
33
Children’s swim school
£ 24,000
Puddle Ducks Reaching it highest ever position Puddle Ducks is a multi-award winning baby and child swimming school offering classes from bump through to 10 years of age PUDDLE Ducks was founded in 2002 by Jo Stone and Tracy Townend after they met at ante-natal classes. Having spotted a gap in the market for high quality children’s swimming lessons, Tracy and Jo gave up their corporate careers and after much planning, research and training, Puddle Ducks was launched. They opened their first Puddle Ducks classes in Northwich in 2002 and began franchising in 2007. They have since gone on to establish the business as the
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go-to swim school for babies and children, as well as offering franchisees the opportunity to build substantial businesses in a sector which gives so much to local communities. Puddle Ducks currently has 33 franchisees owning over 50 territories across the UK teaching more than 25,000 children every week. The franchise has received many awards and accolades and has been awarded Workbuzz 5* franchisee satisfaction, based on confidential feedback from their franchise owners, for 11
consecutive years. They recently celebrated 15 franchise owner renewals at 5, 10 and 15 years, which highlights the trust in the brand and the incredible opportunities it provides. Their franchisees reap significant financial rewards as well as huge personal satisfaction knowing they are providing a life-long skill to so many children in their local area. As a Puddle Ducks franchisee, you will enjoy regular business from loyal customers as your team help children to swim from birth to 10 years with this fun loving and innovative franchise. Franchisees are talented, passionate people with real business acumen, who receive outstanding support including management systems, training, marketing and much more to ensure their business runs smoothly and successfully.
puddleducks.com/franchising
EF100 2024
17
EST.
1979 NUMBER OF FRANCHISES
119
Autosmart International Founded over 40 years ago, professional vehicle cleaning products manufacturer, Autosmart is going from strength to strength AUTOSMART was established over 40 years ago by a husband and wife team who saw the success of franchising in America and wanted to use this business format to distribute vehicle-cleaning products from shops on wheels, which they call mobile showrooms. From these small beginnings, the company grew steadily from a handful of Midlands-based franchisees into an international market-leading brand. Today, Autosmart manufactures over 300 professional vehicle, maintenance and janitorial cleaning products at their factory in the heart of the Midlands, which are then distributed by a network of 119 franchisees in the UK; a further 100 franchisees internationally and numerous agents in countries from
Iceland to Trinidad and Tobago In 2020 the company invested £5 million in a brand-new factory and are injecting a further £25 million into state-of-the-art production and filling equipment. This huge investment will increase their manufacturing capacity by 4 times, supporting them to grow UK market place sales from £50 million to £80 million in the next 5 years. Autosmart franchisees provide a wide range professional cleaning products to businesses that use them to keep their premises, vehicle fleets, staff and customers safe and clean. The £3 billion market place is vast and includes car dealerships, ambulance services, haulage & transportation, body shops, agricultural dealers, plant hire and construction and food processors. All of these
SECTOR
Automotive INVESTMENT LEVEL
£30,000 businesses rely on Autosmart’s products and consider its franchisees a trusted supplier and partner. Franchisees are at the centre of a support infrastructure which is in place to help them succeed. They are allocated their own business coach and receive shoulder-toshoulder coaching. There is also a National Account team that works with the franchisee to secure large accounts such as Enterprise Rent a Car and Biffa Waste Services in their local area. This service has enabled franchisees’ sales to such national chains to surpass £11 million in 2023. Franchisees are industrious, independent and ambitious. The average tenure of a franchise is 14 years, which means that businesses only come up for sale when a franchisee is looking to retire. Franchisees who join our network today, take the reins on an established business with a repeat-round of customers, which will provide them with a regular income from the start and with plenty of scope for growth.
autosmart.co.uk
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EF100 2024
16
Dream Doors
For customers looking to have their kitchens repurposed and made to look brand new, Dream Doors can make your dreams come true
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IT’S ALMOST 25 years since Dream Doors transformed its first kitchen on the south coast of England. Since then, more than 150,000 homeowners have benefited from its unique value proposition, getting their kitchens refaced to make them look brand new for a fraction of the cost – and the time – of a full refit. In 2024, the Dream Doors brand boasts almost 100 showrooms in the UK, from which its franchisees use teams of trusted, local professionals to deliver kitchen makeovers – plus full refits where needed – within protected franchised territories. The strength of the Dream Doors brand, and its network’s ability to increase turnover year-on-year, comes from finding and recruiting the right people – those who can effectively learn how the business model works and recreate that success for themselves in their own area. Dream Doors prides itself on the quality of the training it provides to new franchisees, ensuring they have the knowledge and confidence they need to visit customers at home, survey their kitchens and sell products based on their individual needs. In fact, the level of training and support on offer means new franchisees do not need any previous experience in kitchens, in sales or in running a business of their own. Dream Doors’ award-winning training course is delivered at a state-of-the-art training centre which it shares with other Neighbourly franchise brands – including Bright &
EF100 2024
EST.
1999 NUMBER OF FRANCHISES
100 SECTOR
HOME IMPROVEMENT, KITCHEN, SERVICES, MANAGEMENT INVESTMENT LEVEL
£35,000+ BORROWING
Beautiful, Countrywide Grounds Maintenance, Drain Doctor and Greensleeves. As a part of Neighbourly, the world’s largest parent company of home services brands, Dream Doors franchisees benefit from infrastructure and support befitting of a global franchise powerhouse. Dream Doors’ 18-day in-house induction programme covers all aspects of running a £1milliona-year business, from marketing through sales to operations, finance and customer care. Even after that course has ended, Dream Doors’ Business Development Managers (BDMs) continue to support new starters – helping open showrooms, recruiting and training staff, running official launch days and going out on those all-important initial customer appointments. The BDMs also provide ongoing and in-territory support services to franchisees throughout their trading lifecycle. This includes highly focused marketing and sales
support that helps ensure each territory is making the most of the opportunity available to them. For ambitious candidates, Dream Doors offers one of the highest value franchising opportunities in the UK. New franchisees can join the network for as little as a £35,000 investment of their own cash, with working capital and showroom fitout costs bank financed. This puts new starters on the fast track to generating turnovers of hundreds of thousands of pounds in their first year – earning themselves a six-figure annual income in the process. Top franchisees now earn £250,000 a year. Dream Doors has a reputation for delivering quality, cost effective kitchen makeovers with a strong focus on customer service and satisfaction. A statement that can be validated through customer feedback: Dream Doors holds a well-deserved 9.7 out of ten rating on independent industry review website Checkatrade, based on
more than 25,000 reviews. Dream Doors has won 15 national awards, including being named best kitchen supplier and best money-saving product in the Daily Express’s Home and Living Awards. The company’s strong industry reputation means it offers high end products from brands such as Bosch, Neff, Franke and Blanco, with some exclusivity. The brand is growing fast, with only a handful of franchise territories left. And its existing franchisees are going from strength to strength – with average annual turnover now at £800,000. This is a business model that not only survives, but thrives, during periods of economic downturn – so there’s never been a better time to join the Dream Doors network. ®
dreamdoorsfranchise.co.uk
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EF100 2024
TOP 15
INTRODUCING
THE UK’s
TOP 15 FRANCHISES 2024
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15 EF100 2024
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EF100 2024
15
Stagecoach Performing Arts For students aged 4-18 performing arts provider, Stagecoach, lives up to its billing of developing talent when it comes to singing, dancing and acting STAGECOACH Performing Arts is the largest network of extra-curricular performing arts education for students aged 4 to 18 in the world. Their unique approach not only nurtures talent in singing, dancing and acting but also instils life skills called “Creative Courage For Life®”. With over 35 years of enriching lives through performing arts education, Stagecoach has become a globally celebrated name, extending its legacy to over 300 thriving franchisees across eight countries from the UK to Australia.
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The Stagecoach Model Each school is owned and managed by a Stagecoach franchisee, who also acts as a school’s Principal. Franchisees manage a team of teachers who deliver high quality, fun and engaging performing arts classes throughout the school year. Five years on from investing in her first Stagecoach franchise, Alison Tasker now runs three successful schools in her Perth South territory in Australia, with six teachers, two assistants and over 125 students. Alison says, “Now that I am a franchisee, I feel in control of my destiny. I’m already earning a great
EF100 2024
income and I know what I need to do to increase my turnover even with ambitious targets - I have developed the skills to help me get there. Owning a franchise has given me not only financial independence but the freedom to be my own boss – my self-esteem has really improved too.” 2023 has been a stellar year for Stagecoach Performing Arts with plenty of new franchisees joining the business. As Stagecoach entered its 35th year of delivering performing arts education, the business emphasis is on collaboration and looking ahead to the future. This was best encapsulated in the theme of this year’s global franchisee conference, which was ‘Together Towards Tomorrow’. These annual conferences see franchisees come together to share ideas and celebrate what it means to be a part of Stagecoach. This year’s conference featured a keynote speech from former Stagecoach student-turned-West End star Rob Madge whose oneperson show My Son’s a Queer, But What Can You Do? explores Rob’s childhood, including their time at Stagecoach.
EST.
NUMBER OF FRANCHISES
SECTOR
INVESTMENT LEVEL
1992
326
Children’s Services
£28,000+
This year has also seen newness not just in the franchisee network itself but also in the head office with a new Chief Operating Officer and new members of the teacher development, events, operations and marketing departments, to continue to offer strong support to the full network. Recently, a group of franchisees have also volunteered to form a Franchise Advisory Council to meet regularly with the head office to discuss particular topics. This Council is intended to provide the network with another method of communicating with the Stagecoach leadership team and contributing to the ongoing success of the franchise by creating a feedback channel. Creative Courage For Life The children and young people who come to Stagecoach discover how to be more selfassured, expressive, sociable, and imaginative and they learn how to tackle situations with resilience, creativity, and courage. It’s not just about performing arts; it’s about giving students the opportunity to
develop skills they will value their whole lives. The central goal of Stagecoach is to provide inspiring, relevant, and sustained performing arts opportunities for young people of all ages, backgrounds, and dispositions. This commitment is woven into Stagecoach’s values and culture, teaching and learning methods, leadership principles, and the celebration of achievements. The Stage is Yours At Stagecoach Performing Arts, success isn’t just a possibility; it’s a performance celebrated together. Whether you’re stepping into the limelight for the first time or looking for a new rhythm in your career, Stagecoach invites you to be part of a community where every act is a step towards greatness.
stagecoachfranchise.com
131
EF100 2024
14
Right at Home Homecare provider, Right at Home, takes a values-based approach where integrity and excellence are everything and leaders are approachable, accountable and collaborative
EST.
2011 NUMBER OF FRANCHISES
80+ SECTOR
Homecare INVESTMENT LEVEL
£45,000 + 132
IT TAKES a special group of people to create a homecare business that’s ranked as an industry leader by: Clients & families: the UK’s highest rated national homecare group on the country’s largest care review website, homecare.co.uk. The regulator: 34% of CQCinspected branches rated Outstanding, against a national average of 3% of homecare providers. Its franchisees: 5-Star Franchisee Satisfaction award for 11 consecutive years, based on independent research, one of just four UK franchises to ever achieve this.
It’s the kind of reputation that can only be achieved when a franchisor’s leadership and passionate support teams work seamlessly with a collaborative, engaged network of like-minded franchisees. And that can only happen when all stakeholders in the business share the same values, from CareGivers to managers and from founder to franchisees. Quality not quantity Right at Home’s franchise vision is established and clear: award franchises to a select group of people annually that share the same ethos, values and culture…
EF100 2024
… and then give them the business model, tools, belief and support to build a homecare business that becomes the provider and recruiter of choice in their local communities. This values-based approach has helped create a tight-knit group of like-minded franchisees, who share three guiding principles along with the franchisor: • Integrity and excellence are everything. • Profitability comes from being the very best at what we do. • Leaders are approachable, accountable and collaborative. A franchisee perspective is sought in every key strategic decision, a participative approach that ensures everyone in the network has a voice and feels heard. Quality care Right at Home franchisees are genuine, humble, proud, committed and insist on their teams delivering the absolute highest quality of service, to make a real difference to people’s lives. Quality means person-centred homecare that’s based on dignity and longer visiting times. It means
CareGivers building a meaningful relationship with the Clients they help. It means treating CareGivers with the respect and importance they merit for the incredible job they do. And it means giving franchise owners the framework, guidance and systems to help them run a business that can do all the above, and much more. Going the extra mile is the standard at Right at Home, not ‘extra’. Outstanding at the first time of asking Husband and wife team, Paul and Vicky Butler, launched their franchise on the Isle of Wight in 2021 and in their first two years, received multiple awards and achieved an Outstanding CQC rating at their first inspection. “We still have our moments of imposter syndrome,” says Paul. “We think ‘is this really us doing this?’ especially when we win awards.” “We are quite blown away, when we look back on the journey of the last couple of years – there’s no way we could have achieved all this without a great franchise behind us,” adds Vicky.
Not long after they met, personal experiences made the couple reevaluate their lives and make a bold move into the care sector. “Paul’s dad was diagnosed with Alzheimer’s and that was our first experience of care,” says Vicky. “Trying to find out, as a family, where to go [for support] was an absolute nightmare, but the main reason we re-evaluated things was because Paul’s dad worked so hard all his life and was diagnosed before he even reached retirement age. “It just made us think that we want a bit more from life, rather than just working crazy hours.” Vicky and Paul are among a select few franchise owners in the care sector who achieved Outstanding at their first inspection, less than 18 months into their new business. Vicky says: “We took the time to get to know our Clients and our staff, and we didn’t employ just anybody for the sake of growth – we waited and employed the right people.” She adds: “We get a different sense of satisfaction that we’ve never had from a job before because we are helping people every single day.”
rightathomefranchising.co.uk
133
EF100 2024
13
EST.
2001 NUMBER OF FRANCHISES
200+ SECTOR
Business Coaching
ActionCOACH Business coaching by its very nature requires a hands-on approach and ActionCOACH will provide you with the tools to be sucessful ACTIONCOACH is the world’s number 1 business coaching team and is the only franchise in the UK to be rated both 5-Star for franchisee satisfaction and ranked in the Elite Franchise Top 15 every year since the accolades began. The reason for these outstanding achievements is clear when you consider the level of support ActionCOACH franchise partners receive. After 10 days of ActionCOACH University, you’ll get hands-on support
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during the first 3 months to help you to acquire clients and get solid foundations in place. They also fund and help deliver your franchise launch seminar. But the support doesn’t stop there – there are good reasons why ActionCOACH franchise partners are guaranteed to reach a sixfigure monthly client income by month seven. There are over 40 days of support for you and your team to attend each year, daily webinars to learn from the best, plus one-to-one coaching from your own business coach.
INVESTMENT LEVEL
£69,000
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but also a dramatically improved life for your clients, making it a fantastically rewarding and fulfilling experience.
Transform your local business community By becoming an ActionCOACH franchise partner, you’ll be invited into a world of knowledge and experience. You’ll have access to over 3,500 proven strategies and tactics guaranteed to make businesses successful, including your own. However, the biggest returns are the personal thanks you’ll receive from your clients as you build business communities and change lives. What’s more, the recognition ActionCOACH franchise partners get for the difference they make in their local economy is huge.
Take a look at Amazon’s Prime Video series ‘Business as Unusual’, following eight businesses being guided through the pandemic by Action Coaches – all of whom emerged stronger than ever. You can choose to be the only fee-earner in your franchise or to build a business coaching firm in your exclusive territory, where you and your team of business coaches work with business owners, helping them in several areas including teaching them how to increase their profits, develop powerful systems and build a strong team. The results are not only a more profitable and sustainable business,
Raving fans ActionCOACH’s culture of teamwork was evidenced once again during the annual WorkBuzz survey as 94% said the support of their fellow franchise partners was strong, regularly communicating and sharing best practices. Alongside this, they said that ActionCOACH’s products and services were better than the local competition, demonstrating the range of options for business owners to engage with the brand, from the low-level investment of a monthly ProfitCLUB to ActionCOACH’s flagship one-toone offering guaranteed profit growth to UK business owners. A separate survey of nearly 600 UK ActionCOACH clients this year showed 98% would recommend ActionCOACH to a friend or business associate, while 99% said their Action Coach makes a positive difference to their lives. Billy Smith, who joined in September 2019 said, “My franchise has had an overwhelming impact on my sense of satisfaction. The work we do to improve businesses makes a huge difference to people on a personal level, which then impacts staff, their families and the community at large – to experience the rewards from that is like nothing I’ve felt before.” Are you the next ActionCOACH franchise partner? If you want to build a business with scalability and longevity, make a difference in your local community and you’re the kind of person who loves learning and developing yourself and has enjoyed success in your career or sport, then find out more below.
franchise.actioncoach.co.uk
135
EF100 2024
FROM TRAINER TO FRANCHISE OWNER An Action Coach’s Journey
Don’t let your business take control of you, take control of your business instead, so you can build and grow it. That’s where ActionCOACH and Jon Asquith come in
136
EF100 2024
AS THE UK Sales Trainer for coaching franchise ActionCOACH, Jon Asquith was already a strong performer within the company, but in January 2020, he decided to take on a new challenge - launching his own ActionCOACH franchise in his hometown of Sheffield. The move from corporate leader to franchise owner sparked some self-doubt at first. As he recalls: “I was sat with my colleague Ed at my dining table because the office was still a week away from being ready to move in – the imposter syndrome hit. It was midday and we’d been calling all morning to fill an event at the end of the month – just like I’d taught franchise partners to do on their first day in my prior role.” Sitting at his makeshift office table, attempting to recruit attendees for his first event using
the very sales tactics he had taught other franchise owners, Asquith had a crisis of confidence. “Ed and I looked at each other with a dawning realisation that we had put ourselves here, had to support our families with a successful business AND had to prove to the rest of ActionCOACH that we could walk the walk and talk the talk! And the only way to do that was to be completely congruent with everything I’d taught and preached for the last seven years.” But Asquith pushed through his doubts and insecurities. His first event attracted 100 attendees, and by March 2020, just two months after launch, ActionCOACH Sheffield was generating £20,000 a month in client revenue. Growth in adversity March 2020 brought unprecedented challenges for businesses across the UK and around the world.
137
EF100 2024
“100% of clients said ActionCOACH made a positive difference to their business and was worth the investment” But Asquith met the COVID-19 crisis head on, quickly pivoting to offer free online coaching sessions and building a strong community to support local business owners. By tackling this challenge headon, Jon’s firm had a positive impact on local businesses in Sheffield. This early taste of success during very difficult circumstances gave Asquith the confidence to continue expanding. In April 2021, he acquired a second ActionCOACH territory in Rugby.
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Focus on Growth Guiding the growth was Asquith’s philosophy of setting clear financial targets and meticulously planning how to achieve them. This strategy paid off in 2021-2022 when ActionCOACH Sheffield exceeded its goals in dramatic fashion. As Asquith reports proudly: “For the financial year 2021/22, they not only achieved their ambitious targets but surpassed them, recording a turnover of £752,000. This was a significant increase from the previous year’s £550,000.” The growth has not only been financial. ActionCOACH Sheffield also generated tremendous client satisfaction. “The client survey results conducted by WorkBuzz returned a phenomenal 97% Client Advocacy Score, with 100% of clients saying their ActionCOACH made a positive difference to their business and was worth the investment,” he adds.
EF100 2024
Central to Asquith’s brand of coaching is innovating within ActionCOACH’s framework. He brings his own flair to the proven ActionCOACH system, integrating community events like “Business & Beers Builds Communities” and celebrating client success stories. These innovations have had a positive impact on the franchise’s UK network and its global developments. At the same time, he stays true to ActionCOACH’s core values. Hometown hero Despite his success, Asquith remains committed to lifting up his hometown. As he explains: “I’ve lived and worked in Sheffield all my life – it has its own ecosystem which is very important to me, a special personality and sense of humour
Our very existence is to ensure that our hometowns are considered the place where the best of the best in business reside.”
I love. That’s why our sole purpose at ActionCOACH Sheffield is to help our region become the go-to place for business. Our very existence is to ensure that our hometowns are considered the place where the best of the best in business reside.” This community-first focus combines with Asquith’s characteristic pursuit of excellence. Already, ActionCOACH Sheffield boasts nearly 200 clients and is projected to hit £1.2 million in turnover in 2024. Imposter syndrome may have briefly gripped Jon Asquith at the start of his journey as an ActionCOACH franchise owner. But his relentless innovation and commitment to both coaching excellence and his hometown community quickly dispatched any lingering self-doubt. “I pushed through to complete our first week in business, following the model and my own advice I’d given for years to other franchise partners. Once local business owners began to put their trust in us, it was the start of something great.” The successful growth of ActionCOACH Sheffield stands as a testament to Asquith’s leadership and his ability to walk the walk in delivering toptier business coaching and the ActionCOACH franchise.
139
EF100 2024
12
The Travel Franchise Company investment, innovation and expansion pays off as homeworking travel consultants celebrate record cruise and holiday bookings in 2023 EST.
2001 NUMBER OF FRANCHISES
550+ SECTOR
Travel INVESTMENT LEVEL
£2,995£29,995 +VAT 140
LAUNCHED in 2001, The Travel Franchise has enabled hundreds of people, from all different backgrounds, to train and become a home working travel consultant without any former experience, in just five days. While its competitors recruit from within the travel industry, it recognises that those from other professions have many crossover skills and the ability to learn and succeed, too. So, whether its franchisees are teachers, NHS workers, estate agents, hairdressers
or biochemists, The Travel Franchise helps them set up and start a business from scratch. While some of its competitors want franchisees to work full time, The Travel Franchise offers flexibility enabling consultants to work the hours they choose. Some earn £40k working part time while others work in their spare time to earn an extra income. To cater for business owners’ different needs, The Travel Franchise offers a variety of franchise packages ranging from £2,995 to £29,995 (plus VAT). Those that join on its most popular Elite package (£14,995) can also benefit from its unique Money-Back Challenge which gives franchisees the chance to get their franchise fee refunded if they achieve a set amount of commission in their first 12 months.
EF100 2024
No other travel franchise does this and so far, dozens and dozens have achieved the Challenge, some in as little as six months, effectively getting their franchise for free! As the number-one company in the UK For people with zero travel experience, The Travel Franchise knows what it takes to train and help newcomers create a thriving home-based travel agency, operating under the customerfacing Not Just Travel brand. Expert trainers enable new recruits to start booking holidays after just five days of virtual training, but what is particularly impressive is the ongoing training and support. Every business owner has access to a personal Business Development Manager (BDM) who has years of experience in the travel trade and those that join the year-long Cruise Mastery
Programme also get advice from cruise specialists. Elite franchisees can also attend several free overseas mentorship retreats where one of the cofounders, either Paul Harrison or Steve Witt, are on hand to give expert tips on how to skyrocket business in a popular overseas destination such as Cyprus, Mexico, Jamaica and Mauritius. For those on the Cruise Mastery Programme there’s also a free cruise with a ‘Seminar at Sea’ to help agents become even better at selling the product, which offers high commissions and is experiencing exponential growth. To help consultants further, the company has invested in recruiting big travel heavyweights such as Derek Jones and Chris Harrison who in turn are cementing strong relationships with top travel brands to ensure agents are competitive in
a range of niche products including beach, cruise, safari, ski, adventure, golf and city breaks. They are also creating strategic partnerships with over 45 key trade suppliers, many of which offer exclusive deals which are automatically sent to customers who download the company’s new WOW travel deals app. The investment has clearly worked. Many agents have this year regularly taken over £100k+ in holiday bookings a month while others, such as Ross Johnson and Ben Casey, have won prestigious industry awards! Says Paul Harrison: “2023 has been a record year for our agents in terms of awards, cruise bookings, holiday sales and commission, and the trend shows no sign of abating with the company outperforming sales’ forecasts by an impressive 30 per cent. It’s no wonder we’ve seen unprecedented demand for our franchises. But if you think 2023 has been good, just wait to see our plans for 2024!”
TheTravelFranchise.com
141
EF100 2024
TICKET TO SUCCESS For fast-growing franchisor, The Travel Franchise, demand for personal travel consultants is at a record high enabling top agents to make big money “IT’S A MYTH that the majority of people book online,” asserts Paul Harrison, cofounder of fast-growing travel franchise The Travel Franchise and its sister company Not Just Travel. “While many people are willing to book a flight or holiday up to £2,000 online, once they get past that figure or it’s a more complicated booking, they want the reassurance of speaking to a real person who is ABTA bonded and who will give them their phone number and be available should they need them,” he explains. “Our clients are typical customers who want to go on holiday and experience a variety of trips from beach holidays and city breaks to safaris and cruises. Because we don’t do any ‘above the line’ advertising our customers are people who hear about us through our network of franchisees/travel consultants. Very often they are family, friends, acquaintances and referrals or people they’ve met through marketing their business
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on social platforms or at wedding fairs, local sports clubs, businesses and schools.” According to Harrison, since Covid an increasing number of people want to book through a real person, particularly for more complex itineraries. And as demand rebounds post-pandemic, The Travel Franchise offers franchisees a timely chance to tap into this human desire for personalised travel advice and service. Harrison calls it a “golden moment” to catch a wave of pent-up wanderlust, with sales figures supporting 2023 as a record-breaking year. Leveraging buying power The Travel Franchise provides franchisees access to the same extensive travel inventory as major players. “We are the biggest member of the biggest buying power in Britain and work with over 3,000 suppliers,” says Harrison. This £2 billion-plus annual purchasing volume ensures pricing on par with leading online sites, he says.
But for customers, value transcends cost alone. “It’s important to stress that our customers don’t just come to us for price but for service, advice and convenience,” he emphasises. Franchisees offer a human touch money can’t buy. Pursuing passion Harrison highlights flexibility as a franchisee draw, with owners free to work part-time or full-time from home or anywhere they choose. “Currently we have 550 active franchisees and our goal is to achieve 1,000 full-time franchisees and half a billion in sales by 2027,” he states, calling this target “more than achievable”. He highlights a 200% jump in 2023 franchisees over 2022, tapping remote work trends and rebounding travel demand. He ties interest to requiring no prior industry experience - but coachability is essential. “Our business model is very simple,” he explains. “We have a network of home-based travel consultants who have invested in one of our three flexible franchise packages. All of the packages give them the basic essentials they need to be successful such as the travel products, the booking systems, marketing, training and support. What we don’t give them is a customer base, that’s their role. Once they take a booking we work in partnership with them by doing a lot of admin on their behalf.
EF100 2024
“It’s important to stress that our customers don’t just come to us for price but for service, advice and convenience” Co-founder of The Travel Franchise, Paul Harrison
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EF100 2024
Paul coaches consultants at UK conferences and overseas retreats
OUR USP IS THAT WE ATTRACT AND CATER FOR PEOPLE WHO HAVE NEVER WORKED IN TRAVEL BEFORE
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“Our USP is that we attract and cater for people who have never worked in travel before whereas our competitors work with people who already work as travel agents e.g. in high street stores or call centres. In addition, 70 per cent of our franchisees have never run their own business before but what they do have is a burning passion and desire to work in travel and are therefore very coachable. They crave success and are willing to partner with us and learn as they go.” Comprehensive Support Once owners join, Harrison touts franchisee support as secondto-none. Seasoned Business Development Managers offer guidance. Harrison calls overseas retreats for top performers “very unique,” allowing deep mentoring in dream destinations. The company sets achievable commission targets enabling driven owners to recoup their franchise fee (£14,995 for Elite franchises) quickly. “Our Money-Back Challenge stipulates that they must raise a set
amount of commission in their first 12 months. The sales criteria is very doable and many franchisees are surprised at how low the target is when they join. Dozens and dozens of franchisees achieve it, some in as little as six months,” he says. Other support includes administrative assistance. “Once they take a booking we work in partnership with them by doing a lot of admin on their behalf,” Harrison explains. A networking programme called Partners in Travel fosters customer development through local events. The franchise is also investing in technology, launching a new app called WOW, that gives operators additional help in selling and access to the best deals to pass on to customers. “Our new WOW travel deals app is designed to help travel agents keep their prospects warm and stay front of mind. Currently our trade team negotiates some great deals with 15 key trade partners who give us one offer each per month. While we don’t expect everyone to buy the offer because we put it
EF100 2024
Paul with TV star brand ambassadors Laura Hamilton and Hayley Sparkes
“If they focus and learn their craft for the first year or 18 months there is no ceiling to what they can achieve”
Consultants on a company ‘ Seminar at Sea’ cruise
in front of them, the idea is that it keeps the customer thinking about holidays and reminds them to contact their personal consultant when the time is right. Hopefully existing customers will share the app with friends which will help franchisees reach new clients. “Downloads are not huge as the app has only just been released with a structured launch to check that it functions correctly but we expect numbers to increase rapidly in the new year as we have two new influencer programmes launching in 2024. While we have some great offers, as downloads increase the deals will get better and better as app downloads increase.” Individual challenges When asked about the biggest franchisee challenge, Harrison returns to mindset. Trading a comfortable job for selfemployment poses a “cultural challenge,” he acknowledges. But he encourages sticking it out through early struggles. “If they focus and learn their craft for the first year or 18 months there is no ceiling to what they can achieve,” he urges. “While some part-timers can earn £40,000 a year, full-time agents can make in excess of £100,000 and we have top consultants who have earned £60,000 in just one month. If they get good they earn good salary
and, if they get great, it can change their life,” he adds. For people new to relationships sales and entrepreneurship, Harrison contends obstacles like time management arise but prove conquerable. “Because our model is simple - we sell people holidays who want to go on holiday - the challenges are simple things that can be easily overcome,” he assures. Enriching Lives By Following Passions Quantifying success, Harrison eschews only highlighting owners earning over £100,000 a year, favouring stories of people exchanging unfulfilling work for rewarding travel careers flexible around family. “There are countless success stories about people who have set up home-based offices who are now living the dream, travelling the world, enjoying a great income and fitting their work life around their family,” he says. “But it’s important to remember that what success means for one person is different from someone else. We have some people that have achieved over £10 million in holiday sales like Mark and Isobel McCardie and David Walker, but the success stories we love are the people who join us to ‘suck it and see’ and then earn enough to quit an unfilling 9 ‘til 5 job and replace it with something they love”. To him, providing avenues for people to pursue passions while enriching others’ lives is the enterprise’s core value. With wanderlust, entrepreneurial interest, and indie travel retailer momentum converging, Harrison sees clear blue skies ahead for The Travel Franchise.
TheTravelFranchise.com
145
EF100 2024
11
Tutor Doctor
At the heart of Tutor Doctor’s philosophy is a commitment to a personalised and student-centric approach when it comes to tuition and learning
EST.
2000 NUMBER OF FRANCHISES
126 SECTOR
Education INVESTMENT LEVEL
£38,000 146
IN THE realm of education franchising, Tutor Doctor stands out as a beacon of innovation and success. With its rapid growth and recognition as the UK’s top education franchise, Tutor Doctor has firmly established itself as a leader in the sector. This year, the brand has maintained its prestigious position, welcoming seven new franchisees to its UK network, now boasting 60 dedicated business owners. These professionals, driven by a passion for autonomy and a recognition of the burgeoning opportunities in education, are making tangible differences in their communities. At the core of Tutor Doctor’s ethos is a commitment to their personalised and student-centric approach to tuition. Franchisees, who are deeply connected in their local communities, manage teams of tutors, working closely with families to identify student needs. This personalised approach extends to matching students with tutors based on personality, learning styles, and subject expertise. Tutors, whether working in-home or online, tailor their sessions to the unique needs and interests of each student, thereby fostering an environment conducive to individual growth and learning.
EF100 2024
The support system provided by Tutor Doctor to its franchisees is unparalleled. From the Launch Support Programme to ongoing training and coaching, franchisees are equipped with the tools and knowledge necessary to thrive. The Road to Home Office Training is a testament to this, offering e-learning courses and live training sessions with experts. This comprehensive support continues throughout the lifespan of the business, including regular regional meetings, webinars, and an annual conference for learning and networking. Tutor Doctor’s business model is designed for low risk and high return on investment. Franchisees enjoy the flexibility of working from home, and with tutors operating on a self-employed basis, overhead costs are significantly reduced. Many franchisees eventually expand their teams, hiring education consultants and administrative assistants, which further facilitates business growth and development. A key differentiator for Tutor Doctor is its collaborative culture and commitment to innovation. Tutor Doctor’s innovative approach
extends well beyond individual tutoring, encompassing substantial partnerships with schools, local authorities and other business to business opportunities. Tutor Doctor has made significant investments in the development of robust training and operational systems to empower franchisees to harness these opportunities effectively. Tutor Doctor’s work with over 500 schools and more than 5000 students within those schools nationwide is a testament to
this commitment. Through these partnerships, Tutor Doctor franchisees reach even more students within their communities, including disadvantaged students who previously lacked access to essential educational support. These partnerships are not merely about expanding business reach; they genuinely reflect a sincere desire to enhance the educational landscape of the community. “Exemplary service ensured that the programme not only ran with efficacy but also was a pleasure to take part in. As a school, we felt supported.” – Nick Hewitt, Director of Teaching & Learning, Downham Market Academy The demand for Tutor Doctor’s services continues to rise, presenting an ever-growing opportunity for entrepreneurs passionate about education. The brand offers a scalable business model that addresses a critical need in the education sector. For those looking to make a significant impact in the lives of children and families, Tutor Doctor presents an unparalleled opportunity. With an investment level of £38,000 and a network of 60 franchisees across 126 franchise units, Tutor Doctor is not just a business opportunity; it’s a chance to transform lives through education.
tutordoctorfranchise.com/uk
147
EF100 2024
10 EST.
NUMBER OF FRANCHISES
2004
50
SECTOR
INVESTMENT LEVEL
AUTOMOTIVE £25,000+
A Revive! management franchise is an excellent business-building opportunity. Run your business from home, take control of your future
Revive! Auto Innovations 148
AMBITIOUS to run your own business and take control of your future? A Revive! management franchise offers the chance to build your business, managing a small team of technicians who repair damage to car paintwork on a mobile basis, no premises overheads to worry about. What makes our business sector the one to consider? Over half the 32.6m cars in the UK have the minor damage we repair! Our wide customer base includes the general public, local and national car dealerships, as well as our fleet and insurance national account customers. Why Revive! is the one to join This year, we won the Leadership and Culture award in the prestigious British Franchise Association HSBC Franchisor of the Year Awards, after winning Gold in 2022. We also won the Best Management Franchise award last year and achieved the Workbuzz 5 Star Franchisee Satisfaction rating again, something we are very proud of, as it is based on our franchisees’ feedback.
EF100 2024
And our 5* Trustpilot score is the result of nearly 32,000 reviews from our happy customers. Our bespoke IT platform means that you have all the tools to control your business, including keeping track of your technicians and customers. Our HO team of 50 are there to support you every step of the way and our Investors in People Platinum award demonstrates their commitment and quality. You’ll also get support from your fellow Revive! franchisees, with regular meetings and contact to share best practice. Who are you? You need to be business-minded, commercially astute, organised and an excellent communicator. If you are hungry for success, we can provide you with a business model that enables you to build a substantial business and an asset to sell in the future. Meet Jinesh and Reena Patel, owners of Revive! Gloucester Jinesh and Reena Patel were able to enjoy their first holiday in three years thanks to the healthy worklife balance they’ve achieved since launching Revive! Gloucester in July 2021. As a manager of fast-fit centres, Jinesh often had to work long hours and most weekends, so could never get a whole week off. Now, running their own business, the couple finally found time to get away for some time in the sun. Launching the business wasn’t without its challenges, as the company was initially set to
launch just before the COVID-19 pandemic, and the business finally started trading over one year after initially planned, in 2021. Reena Patel added: “Starting a business in such tough times was a real challenge, but I’d like to think we have proven that you can make a success of a business even when the odds are against you.” The couple put their success down to hard work and their complementary skills. Jinesh brings his knowledge of the motor trade and management experience, and Reena, with a career spent in financial services, provides finance and marketing expertise. The highlight of their first year was winning the ‘best newcomer award’ at their first Revive! Annual Conference in March 2022. And this year, the husband-and-wife led team at Revive! Gloucester is
celebrating being named the best newly-launched business in the south-west of England, fighting off stiff competition in the form of three other short listed companies from a variety of sectors. Said Jinesh: “It was brilliant to win that award and achieve a best sales month this year too. We’ve been busy from day one. Reena added: “The support has been excellent. It doesn’t matter how many questions you ask. Right at the start, we were told Revive! will support us on our journey, and they really do!”
revivefranchise.com
149
EF100 2024
9
Molly Maid 150
Molly Maid - Helping Franchisees hit new heights as the domestic cleaning services provider regains a top-10 finish in this year’s EF100! IT’S no surprise that Molly Maid once again tops the ranks in the UK’s fast growing domestic cleaning industry. In 2024 the company will celebrate its 40th anniversary in business in the United Kingdom and in YouGov market research, the Molly Maid brand is once again the most well-known by a country mile. Asked what has consistently set Molly Maid apart from the others in the industry, Chief Executive
and industry veteran Kevin Hipkins doesn’t hesitate; “It comes down to a relentless focus on helping Franchisees. To us this means developing new and better tools to help Franchisees to compete in their market and grow the profits and value of their business.” Developing More Tools to Help Franchisees Grow Coming out of Covid Molly Maid trademarked their HomeSafe
EF100 2024
discussions in local Facebook groups, has noticed an increasing number of people who can’t find reliable help to clean their home. “It’s probably the most common thing people are asking for in groups – a reliable cleaner. I see it every single day. This demand has shifted the market size from about £3 billion pre-Covid to over £8 billion.”
EST.
1984 NUMBER OF FRANCHISES
67 SECTOR
DOMESTIC CLEANING INVESTMENT LEVEL
£21,975 brand which helped Franchisees to take advantage of the surge in customers wanting their home cleaned after restrictions lifted, with several doubling weekly turnover almost overnight. In 2022 they launched their Best Employer logo to help Franchisees attract more staff to expand their business. And this year they rolled out their Community Heroes programme to, as Hipkins says, ‘shout from the rooftops’ about the contributions Franchisees and their teams make to their local communities. It all adds up to a company that puts their Franchisee’s success at the centre of what they do. “Each year we set the bar even higher,” adds Hipkins, “But this is why an even greater number of Franchisees invested in Molly Maid in 2023.”
Huge Growth in the UK’s Domestic Cleaning Industry The recent success of Franchisees is as much down to their own leadership as the huge growth in the UK’s domestic cleaning market. YouGov research, conducted by Molly Maid in 2023 to estimate market size, produced some staggering results. Pre-Covid 13% of the population had hired someone to clean their home in the past year, but in 2023 this figure jumped to 17%. And more of these households turned to companies like Molly Maid, in part because of the shortage of cleaners in the UK. Marketing Manager Kanika Srivastava who leads the company’s successful social media channels and campaigns, and regularly monitors
Record Sales Growth fuels Investments to Help Franchisees The explosion in the industry, the instantly recognisable and wellknown Molly Maid brand, and all of the tools they have developed in the past few years, is in turn helping Franchisees to record sales growth. In 2023 Molly Maid will once again set a new high in annual turnover, allowing them to invest even more money to further help Franchisees. A new software programme designed to help Franchisees better manage their growing businesses and the huge growth in the number of customers wanting service, is being polished off and will launch early in 2024. New marketing campaigns to celebrate their 40th anniversary in business will start in January and form part of the most significant investment in marketing support the company has ever made. And, they are bringing their Franchisees together more often to celebrate their success and learn how to grow their business. It all adds up to what Hipkins says is perhaps the most exciting time he has seen for the company, which is saying something given he is in his fourth decade with Molly Maid and has seen first-hand the business grow throughout the UK and the world.
mollymaid.co.uk
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HOW TO BECOME a Molly Maid Franchisee Babalo Jantjies was already running his own independent cleaning business when he decided to join the Molly Maid cleaning franchise, having been impressed with how the business had been reviewed “WHAT attracted me to Molly Maid amongst all the other cleaning franchise business opportunities was their five-star ratings and good reviews. That told me instantly, that this is the company I want to be associated with because they must be doing something right.” The stellar reputation of Molly Maid convinced Jantjies that this was a cleaning company that took customer satisfaction seriously and had figured out how to consistently deliver quality service. “I also liked that they did in-house estimates before taking on any cleaning jobs,” he adds. “I liked the sound of that personal touch, visiting clients, discussing their service requirements, and pricing them according to their specific needs.”
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The Set-up Process Once committed to becoming part of the Molly Maid family, how easy was it for Jantjies to get his franchise off the ground? “The process was straightforward but thorough,” he says. “Molly Maid was upfront with all the costs involved from start to end, as well as extra costs to budget for in case it was needed.” After an extensive application and vetting process including credit and reference checks, Jantjies received the green light to move forward. “I then received a call from Jonathan Holden, the Chief Operating Officer, to confirm my application had been successful and welcome me onboard and the franchise award letter followed.” Funding a new business can be challenging, but Jantjies found
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“I liked the sound of that personal touch, visiting clients, discussing their service requirements, and pricing them according to their specific needs.” 153
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In addition to assisting with startup funding, Molly Maid provided ongoing training and support as Jantjies launched his franchise. “They assisted me with almost everything I could think of, business cards, (business starting pack), which included, a website, flyers, equipment, insurance, booking systems, and one week of training at the Support Office. “They also came out and spent a week with me on site in Norwich assisting me in setting the business up. They helped me with recruiting staff, managing new leads and estimating potential clients, and everything I needed to start running the business from day one.”
“The great thing is that Molly Maid was only ever a phone call away to help me with anything I was stuck with.” that Molly Maid offered valuable support in this area as well. “Molly Maid then assisted by introducing me to their funding partners,” he explains. This included providing introductions to banks as well as hands-on help creating a tailored business plan. “They were also very instrumental in referring me to banks for business loans, including helping me with my bespoke business plan tailored for my area, which was key to me receiving the financial support I needed to get started.”
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Learning on the Job Even with extensive support, Jantjies had a list of items he needed to quickly get up to speed with on many aspects of running his new franchise. “How to engage clients in the Molly Maid way. How to pitch to clients when conducting estimates to determine their service requirements and needs. How to run the payroll for staff, including HMRC compliance and all the administrative tasks that go with running your own business. The great thing is that Molly Maid was only ever a phone call away to help me with anything I was stuck with.” With his Molly Maid franchise now up and running smoothly, Jantjies is now looking to grow the business, but first needs to build a trusted team around him. “Recruiting the right staff that will grow your business and keep clients happy by providing quality service every time. Retaining the staff that fit that profile and keeping them motivated all the time.
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“Always have a positive attitude and do not let small hurdles along the way knock you off track or get you down, there is always a way to navigate these.”
“I do this by remaining constantly engaged with them, making sure I thank them each week for their hard work. I have also taken them for breakfast and an evening meal to acknowledge that hard work and show my appreciation for helping me get off to such a great start.” Expanding the franchise also brings other day-to-day complications. “More vehicles, more staff to look after, more products to buy, more clients to satisfy, more admin work, and more responsibility overall,” says Jantjies. While rapid growth has its headaches, it also allows him to increase profits and the future
value of the franchise. “Strangely it also becomes a bit easier to run, as you have more room to move, and juggle cleans when you have a cancellation or a member of the team off sick.” Words of Wisdom Drawing on his firsthand experience getting his Molly Maid franchise off the ground, he has advice for others considering following in his footsteps, stressing the importance of self-care, noting that launching a franchise requires long hours and hard work. “Take a proper holiday before you start a new franchise because once you start, for the next 12 months
it will be a hard grind. But it is also very rewarding, as you build teams and watch it grow.” He also encourages owners to seek help when needed. “Don’t be afraid to ask questions from support staff and head office, or other Franchisees – they have been through everything you are going through.” Finally, he emphasises staying positive through challenging times - because there will be challenging times. “Always have a positive attitude and do not let small hurdles along the way knock you off track or get you down, there is always a way to navigate these.” With stellar support from Molly Maid and this proactive, upbeat mindset, Jantjies is excited about his future growth plans for the franchise. “Expanding, growing my teams to five teams within the next six months, 10 teams within two years, and thereafter expanding territory to the entire Norfolk region, opening branches in various locations exclusively in Norfolk.”
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8 Caremark A top-10 performance from home care provider, Caremark, underscores its principal objective of providing optimum and trusted care in what is a fiercely competitive industry
EST.
2005 NUMBER OF FRANCHISES
140 SECTOR
HOME CARE INVESTMENT LEVEL
£120,000
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“IMPROVING quality of life, no matter race, religion, gender or social standing in the resounding and steadfast heartbeat of Caremark.” says David Glover, Joint CEO. It is this ethos that sets Caremark apart from their competition. Their dedication to provide care to everyone, no matter their place on the social scale means they’re positioned as The REAL Care Company. REAL Care, the company say, is about putting people first – all people. It’s about providing real care to everyone that needs it and Caremark is proud to do exactly that! Moreover, this provides additional benefits
for their Franchise Owners as Caremark is a well-recognised and trusted brand in all segments of the home care market, meaning unlimited opportunity! With 126 offices in the UK and 14 Internationally, and with more than 18 years of successful history, Caremark is a franchise worth investing in. What makes Caremark different? Caremark holds its values in high esteem. Values of respect, honesty, integrity and support remain the same for everyone, be that a customer, an employee or a Franchise Owner. It’s these values that make Caremark different – and successful.
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Integral to this approach is Caremark’s robust support centre, comprising 35 seasoned professionals. These experts are the backbone of the organisation, ensuring that the values of Caremark are not just words but actively integrated into every facet of the home care experience. Onboarding Their initial induction programme gains an approval rating that scores a huge 33% above industry average. Developing High Performance Leaders Caremark recognise that the most successful businesses have exceptional leaders; leaders that develop an excellent team culture, have excellent staff retention rates, whilst also driving the business forwards. Therefore, Caremark has developed an in-depth, 9-month Leadership and Development Programme titled ‘Creating High Performance Leaders where Success is Inevitable’. New owners are automatically enrolled in this course. This ensures that all Caremark Franchise Owners are equipped and set up for success. The programme has achieved accreditation from the Institute of Leadership.
Ongoing support 35 experts at the Franchise Support Centre to help build and grow businesses. Caremark boasts an outstanding support team, both in the field and office. The support is exceptional, with a notably high ratio of field managers to franchise owners. This enables each Regional Support and Quality Manager to deliver personalised support to Caremark offices ensuring a uniquely tailored and comprehensive support structure. Peer to Peer Networking Caremark Franchise Owners are one of nearly 130 in the UK, with many more internationally. That’s a lot of people to bounce ideas off, share success stories and to network with. With that in mind, Caremark facilitate regular platforms to tap into this noncompeting, yet knowledgeable peer group. Experience Caremark launched in 2005 with its first franchise opening in 2006. Over the course of the last 18 years, the company has developed and honed its policies and procedures to enable maximum success for its network. They now have a national network delivering more than 120,000 hours of
excellent home care each week which makes them one of the largest home care providers in the UK. Financial Return As a Caremark franchise owner, you’ll enjoy one of the lowest royalty fees in the sector, which means more profit for your business. Caremark can also demonstrate that a £1m turnover within three years is achievable. Opportunity Being the REAL Care Company, Caremark opens business opportunities in all home care markets. With no cap and a plethora of home care services available for multiple revenue streams, a business with Caremark is truly scalable. Feel Good Factor Not much feels better than improving lives for so many on a daily basis!
caremark.co.uk/franchise-opportunities
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WHO CARES WINS Caremark Joint CEO, David Glover, attributes the care provider’s success to offering compassionate, professional care for anyone in need. It’s a winning formula likely to be repeated
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AS JOINT CEO of Caremark, David Glover has overseen impressive growth for the in-home care franchise business. He attributes the expansion to Caremark’s dedication to providing compassionate, professional care for all those needing assistance. “Progress has been excellent,” he declares. “The company is the most successful it’s ever been in our history.” Glover points to an engaged franchise network, strong corporate support teams, and exciting plans fuelling momentum into the future. People power The difference, according to Glover, starts with “great people” across the organisation who live the company’s stated values of integrity, compassion and reliability. Caremark stands apart in the industry, he says, because of a commitment to serve every client with excellent care, regardless of their social standing. He explains: “We believe we have a social responsibility to provide care for all, no matter if customers can pay privately or if they require their local authority to fund care for them. Everyone has the right to receive high quality care in their own home and we’re proud to enable that.” This ethos resonates with franchise owners aligned to
Caremark’s mission. It also opens up the full market to fuel growth. “Why would we limit ourselves to the private market when it accounts for just 27%?” reasons Glover. “By serving both privately funded and publicly funded clients, we’re able to operate in 100% of the home care market as a trusted brand. “There’s a belief that local authority work isn’t profitable, but we see first-hand that this isn’t the case. Our company owned office is proof of this; it’s a business that runs on a high percentage of local authority work that pays a great hourly rate. The business subsequently enjoys a large turnover and high operating profits.” Be honest The firm has built success through honesty, integrity and transparency, Glover says. “What we tell prospective franchise owners at every stage is the absolute reality, not optimistic projections,” he states. “With nearly 20 years of experience, our data and promises have been proven factual time and again.” Meanwhile, Caremark invests heavily in its support infrastructure to power franchisee success. “Our ratios show that we have three Franchise Owners for every one support centre team member,” says Glover. “We have big support teams with deep expertise.” This knowledge translates into excellent service for clients.
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Independent surveys give Caremark training an 89% approval rating, which Glover says is 33% above industry benchmarks. Standout year The Caremark formula continues to yield impressive gains, especially over the last 12 months. “We exceeded our targets in terms of financials and saw 20% year-on-year network growth in net turnover for 2023,” Glover reports. Franchisee satisfaction has hit high marks as well, with leadership trust scores rating 25% above industry averages. This 88% approval rating in trust demonstrates the worth of a collaborative franchisor-franchisee relationship. Other 2023 highlights include launching an accredited leadership
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“With nearly 20 years of experience, our data and promises have been proven factual time and again.” programme, evolving Caremark’s brand identity and marketing to better appeal to care seekers, and collaborating with government around issues affecting the inhome care sector. Recruiting and retaining care assistants remains a sector-wide challenge. But Glover says improved staff retention at Caremark will enable expansion to help fill rising demand. He believes spotlighting the rewards of this vital work can shift perceptions over time. “Our staff retention rates have improved dramatically which of
course helps Caremark to grow. I also anticipate that our recent appointment of a Talent Acquisition Manager will enable us to attract more of the best Care Assistants into the Caremark business, and to retain them.” Tailored support As the franchisor supports larger enterprises within its nationwide network, Caremark introduced new tailored services. “We created the 360 Group for businesses achieving £3m-plus in turnover,” Glover explains.
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This group gives mature businesses specialised support and a voice in shaping Caremark’s future. It earns rave reviews from top franchise owners. “The group and the Franchisor Senior Management Team meet twice per year to discuss their needs, their challenges, to share best practices and, in collaboration with the Senior Management Team, shape the future of the business. We also work with them to provide additional support such as individual external mentoring or other forms of top-line business insight. We’re pleased to say this group is well appreciated by its current members and, even better, is growing.” Ongoing training evaluations also ensure continually improving franchisee preparation as the network scales. Growth roadmap With a model powering 20% yearover-year gains, Caremark is raising the bar again with its strategic plan.
Goals include adding 15 new franchise owners in 2024, growing network turnover 18%, and ongoing discussions regarding the introduction of a National Marketing Fund to keep fuelling growth. Glover says he wants to “continue our successful momentum and build on our accomplishments to date” in the years ahead. “In terms of gaining new Franchise Owners, we simply focus on us and what we do well. We are confident in our model, in our policies, in our ethos and we stay true to this. We are also engaging more with industry and are regularly being asked to speak at industry events. We continually promote the Caremark offering and a have strong pipeline of prospects. A new introduction into this process is to psychometric test all new franchise owners as an additional tool to help us understand the person behind the application.” For a company already delivering
over 10,000 care hours per week in some locations, hitting its goals and objectives for 2024 is definitely achievable. Caremark’s mission-focused approach should enable increasing access to high-quality care across the country. When social responsibility guides business decisions, Glover believes profits and community impact grow in equal measure. As more families turn to in-home care, he’s confident Caremark can meet rising needs while upholding its standards.
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7
EST.
NUMBER OF FRANCHISES
SECTOR
INVESTMENT LEVEL
1995
249
ACCOUNTANCY & FINANCE
£100,000 £150,000
TaxAssist Accountants
Another top-10 finish for TaxAssist Accountants, which services the needs of small businesses and the self-employed TAXASSIST ACCOUNTANTS is the UK’s largest network of accountants specialising in servicing the needs of small businesses and selfemployed individuals. Our business model, support and business development strategies help franchisees to build sizeable, scalable and profitable practices which are also valuable and saleable assets.
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Many prime territories are still available and we also have established franchises for sale with immediate income streams, as well as the opportunity to convert existing practices to TaxAssist. An innovative business model We have developed an innovative business model that has kept TaxAssist Accountants and our franchise network at the forefront of the industry for over 27 years. The proven business model of TaxAssist Accountants is straightforward – take on hundreds of individual taxpayer and small business clients, a group who have traditionally been underserviced, while being based in visible, accessible and welcoming shopfront premises. Multiple income streams Alongside our core tax, accountancy and advisory services, franchisees have access to multiple additional service lines (TaxAssist Financial Services, TaxAssist Tax Consulting, TaxAssist Payroll Services). These can be introduced to clients and then referred on to dedicated teams of specialists at the TaxAssist support office to
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undertake the service delivery – helping to create multiple revenue streams for franchisees’ businesses. The TaxAssist portfolio offers enormous potential for growth and creates huge value to franchisees in attracting and retaining clients. With more services in the pipeline, this enhances the brand and puts TaxAssist several steps ahead of the competition. The background of a typical TaxAssist franchisee Franchisees have worked both in practice and industry, banking, financial services, corporate and consulting, and some have been former successful business owners too. Having a financial background is essential, but the focus of a franchisee is on advising and supporting clients while your tech and team do the number crunching. Training & Support As you’d expect from a business of our stature, comprehensive support is at the heart of our model. We’ve won multiple awards over the years for the way we support our franchisees including 5-Star Franchisee Satisfaction from WorkBuzz for 11 consecutive years! The TaxAssist Support Centre provides guidance on everything from growth strategy to technical support and ongoing training for
franchisees and their staff. Multi-award-winning marketing and business development support is at hand from before each franchisee launches their business. A proven lead generation service delivers the right prospects to grow a franchisee’s fee bank, while a personalised, responsive website and managed search engine advertising campaigns increase visibility locally. The Training Academy provides bespoke technical support for franchisees and their team, ensuring each franchise remains the local market leader, operating to the highest professional standards. The Support Centre’s expert team also research and recommend a best-in-class software suite to the network, enabling increased efficiencies and the development of even stronger relationships with clients. The TaxAssist Practice Engine is also on offer which is a major new initiative to deliver best practices, systems and capabilities to TaxAssist Accountants franchisees. These are advantages that you simply could not get by
operating independently. The result is that many franchisees open and operate multiple shops within their territory; and the TaxAssist brand is hugely popular with small businesses who enjoy the friendly, convenient local service backed by a large and recognised company name. Financials The franchise fee is £39,950 + VAT, with the total investment required dependent on location, working capital and level of personal drawings required. TaxAssist works closely with new franchisees throughout the business planning process to establish the right level of investment. The major banks fully support the franchise model and will typically lend up to 70% of the total investment required, subject to status. And when you’re ready to sell your practice, help is provided to realise the maximum value, with multipliers often in excess of industry norms. taxassistfranchise.co.uk
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InXpress The InXpress franchise, with its innovative software platform and reputation for excellent customer service, can give you what you need to excel in online shipping
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DESPITE all the uncertainties in the economy, InXpress franchisees are reporting another record-breaking year. With so many businesses shifting to online delivery services over the past few years, costeffective and efficient shipping has never been in higher demand. In fact, our statistics show a parcel is sent through InXpress every four seconds! Imagine what this could do for your own InXpress franchise. However, we’re never ones to rest on our laurels. We want the service our franchisees offer to continue to be the best in the world, and we’re committed to supporting them to do so, with constant innovation and improvement. Which is why we have gone all out to develop a market leading software package, which combines both customer and franchisee tech platforms. This gives you a ground-breaking tool, which is already helping to take other InXpress franchisees to the next level.
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EST.
1999 NUMBER OF FRANCHISES
106 SECTOR
Distribution solutions INVESTMENT LEVEL
£35,000 +VAT
Technology that makes shipping simple Our 450-strong network’s success has always come from our interconnected, global network of world-class partners and carriers who provide an unbeatable service to customers. Co-ordinating such a large network is a logistical challenge in itself, and we’ve always relied on technological solutions to make it work effectively. Almost 25 years of experience and insight, enabled us to create webship+ which is revolutionising how our customers, and our franchisees, interact with the vast range of services InXpress offers. It’s designed to be a fully integrated one-stop shop; easily accessible and intuitive for anyone who uses it, from our most experienced franchise partners to their newest customers. webship+ helps InXpress customers save hours on their shipping, and empowers franchisees by providing insight into their business performance with:
• Order management and tracking, including repeat and bulk orders. • Quick quotes and price comparisons of a variety of services. • Tailoring of multiple delivery solutions with easy scalability. • Streamlined generation of reports and invoices. • Regular updates and upgrades. Of course, we’re just scratching the surface! Our technology is all about giving customers exactly what they need and allowing them to control their interaction with us in a manageable way. Likewise, by integrating all these systems, franchisees can also monitor their performance and quickly adapt to the changing needs of all their customers. It’s an invaluable tool, especially for new InXpress franchise owners, allowing you to access advanced systems and quickly get-up-to-speed on running your new business. Like any tool, however, we fully appreciate webship+ is only as effective as the hand using it.
InXpress may excel in the tech sphere, but this is only one side of the equation, when it comes to our partners’ success. The training we deliver to help you use it, and to confidently show your customers how to use it, will make you look like a tech-expert. Also at the heart of what sets InXpress apart is our focus on exceptional customer service. We have a reputation for always going above and beyond on our customers’ behalf, keeping them coming back for more, because they know they can trust and collaborate with us – invaluable in today’s climate! By supporting our customers, and working together, we create a better, more stable future for everyone. And our customer feedback speaks for itself. Here is just one example of many rave reviews... “From day one, I’ve had nothing but excellent service from the InXpress team. No problem is too big, no delivery too small. I cannot recommend them enough”. So, are you ready to build your own rewarding business powered by industry leading technology? If so, contact us today to find out more!
gb.inxpress.com/franchise-opportunities
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5 EST.
NUMBER OF FRANCHISES
SECTOR
INVESTMENT LEVEL
1996
2400+
FOOD
£88,000+
Subway® Subway® posts its seventh top-10 finish in 7 years, showing that consistency isn’t confined to the diverse and flavourful sides and snacks on its menus
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HOME to the iconic Footling and the 6-inch, Subway® is one of the world’s largest restaurant brands and, with over 2,300 locations across the UK & Ireland, is one of the most well-known restaurant brands in the market. In 2023, as part of its multi-year transformation journey, Subway® experienced significant growth in same-store sales, driven by menu innovation, modernising of restaurants and ongoing improvements to the overall guest experience, including digital. Subway® proudly serves flavourful better-for-you options, made fresh to order, with fast, friendly, affordable and convenient service. As part of its continuous global journey to evolve its menu options, the Subway® Series menu was launched in the UK and Ireland. There are now two ways to Subway® – guests can continue to Create Your Own or order one of the 15 chef-inspired creations, as well as new sides and snacks, from the Series Menu. The new menu marks the most meaningful change for Subway® in its nearly 60-year history.
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The look and feel of a Subway® restaurant is critical to the overall guest experience. Subway® is investing in modernizing its image, rolling out its more contemporary “Fresh Forward” restaurant design across the UK and Ireland, with over 850 restaurants in the newer Subway® image. These newer restaurants also explore new innovative restaurant design features, including integrating digital kiosks and a new Kitchen Management System, simplifying the process for Sandwich Artists. Subway®’s franchisees share a passion for the brand and an entrepreneurial spirit. Enriched by world-class training and support, Subway® empowers its franchisees to reach their full potential, with
immersive 60-hour in-restaurant training, instructor-led training sessions with the University of Subway®, and a 3-week hybrid course delivered in Subway®’s HQ and online. Subway® franchisors can access IPC EMEA – the member-owned cooperative of franchisees – which manages the purchase and supply chain activity for all food, packaging, equipment and services for Subway® in the UK and Ireland. They select the best providers, offering the best quality services at competitive rates. IPC EMEA also provides a range of in-house support services, value-add initiatives and retail technology solutions for restaurant teams to help with day-to-day operations.
Subway® continually looks for ways to make the business it does more sustainable. In May 2023, new uniforms were launched for Sandwich Artists, made using recycled plastic bottles. These uniforms are one example of how Subway® is working to reduce our impact on the environment. Subway® restaurants sit at the heart of their communities, and franchisees are encouraged to support local charity partners and initiatives. In December 2022, Subway® launched its “Sub You” campaign. This included a partnership with charity FareShare – the UK’s biggest charity fighting hunger and tackling food waste. Backed by comedian & TV personality Judi Love, Subway® donated £1 from every Festive Menu item purchased to Fareshare for a limited period. More recently, Subway® launched a Kids Eat Free campaign for families during the November 2023 Half Term. Kids Pak is a fun and tasty meal option for youngsters to enjoy more nutritious food, comprising of a 4-inch Sub with a choice of filling, a Bear Yo-Yo 100% Fruit Snack and a Fruit Shoot or bottle of water. To help support greater food security, Subway® provided families purchasing a footlong a free Kids Pak, redeemable via the Loyalty app. As the UK’s most prevalent sandwich shop, Subway®’s priority is franchisee profitability and operational excellence. This begins with low initial start-up costs and affordable remodels and expands to acquiring existing locations and the potential for multi-unit growth. Subway® franchisors also enjoy support from leadership with extensive QSR experience, building an exciting future for Subway®’s employees and franchisees.
subwayfranchising.com
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4 Water Babies A strong top-10 finish sees Water Babies continuing to make a splash teaching thousands of children the life-saving benefits of learning how to swim WATER BABIES is the world’s leading baby and toddler swimming school, teaching over 80,000 children a year the lifesaving skill of learning how to swim. The business aims big and continues to achieve incredible milestones with the determination to give children the best start in life. Discover Water Babies Through a network of family-run businesses in over 560 pools in the UK and beyond, each lesson progressively develops children’s water skills in line with their physical, mental, and emotional development phases. Its structured programme supports children to learn water safety, core aquatic skills, and swimming strokes, to
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help build a strong foundation in swimming. Water Babies supports families of all shapes, sizes and blends, taking each child on a journey of aquatic discovery, adventure, and purposeful play. Water Babies advocates holistic learning through creating water quests and adventures tailored to every stage, prioritising child personal development, and nurturing every little mind, body and soul through swimming. Water Babies is an international franchise, with 89 franchisees running 69 outlets across the UK, Ireland, The Netherlands, Canada, China, and Germany. This year they acquired Waterbabies USA, starting the beginning of their journey in America.
EST.
2002 NUMBER OF FRANCHISES
69 SECTOR
Baby Activity INVESTMENT LEVEL
£35,000 +VAT
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The business also offers world-class, once-in-a-lifetime photography of babies and toddlers swimming underwater, and an online shop featuring premium, practical swimming accessories. Best Trained Teachers Water Babies rigorous specialist swimming teacher training programme has been developed in collaboration with Swim England, the national governing body for swimming. This will earn franchisees the highestlevel qualification available in early years swimming, and Water Babies teachers are the only ones who can obtain this qualification, making them the best trained baby swimming teachers in the world. Collaboration Everyone in the business from franchisees, admins and teachers to head office employees, work collaboratively to ensure they support one another and the thousands of families swimming with them every week. This is delivered through network video conferences, regional meetings, themed sessions on specific topics, working groups and an annual conference. In 2024, they’ll also be hosting their first Teacher
Conference since the COVID-19 pandemic. Franchisees across the world are always on hand to provide best practical advice and share new ideas as well. There is on-going support, development, and growth opportunities at Water Babies too, helping franchisees achieve all their goals. Swimming is for all Water Babies is more than just a baby and toddler swimming school. It actively gives back and supports families through purpose activity and charitable initiatives. As a certified B-Corporation™, Water Babies recognises its dedication and commitment to putting social and environmental change at the centre of its business, sourcing sustainable solutions for a better future.
In 2023, the Water Babies Foundation, Children’s Alliance, became a charity. This exciting new charity is dedicated to giving children better starts and brighter futures in communities. Water Babies also has a Global Brand Ambassador, Team GB Olympic swimmer and cofounder of the Black Swimming Association, Alice Dearing, who has partnered with Water Babies to raise awareness on the benefits swimming can have for families and addressing barriers to promote swimming for all. The Future Over 21 years, Water Babies has taught half a million children the life-saving skill of learning to swim. The business understands the impact it has on families, and its responsibility as the leader in baby and toddler swimming to continue supporting their industry and communities across the world. Water Babies continues to innovate with initiatives impacting everything from its international growth to digital transformation. Every member of the Water Babies family is passionate about what it does and works together to deliver a premium swimming journey to all customers.
waterbabies.co.uk
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A swimming school with an award-winning structured programme Setting-up a baby swim school and growing it into a global brand has been quite a journey for Paul Thompson of Water Babies. It’s a journey that’s set to continue PAUL Thompson never envisioned building an international franchise business. But a decision to become a stay-athome dad put him on the path to launch and grow baby swim school Water Babies into a global brand. It all started when Thompson returned from years living in the Caribbean and settled with his family in South London. As he recalls: “I became a stay at home dad, taking our daughter to every single baby activity you could think of! This is where I discovered baby swimming lessons.” Thompson quickly fell in love with swimming lessons as a wonderful parent-child activity. “I was amazed at how Imani accelerated in her development through her swimming lessons, both emotionally and physically,”
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he says. Inspired, he decided to become an instructor himself. Humble beginnings Thompson started teaching baby swim classes, initially viewing it as just a side job. But he soon saw bigger potential. “Teaching those lessons two hours a week was the lightbulb moment. Being a part of little ones learning how to swim was so special, and I wanted to find out more,” he explains. Sensing a major opportunity to professionalise the infant swim instruction space, Thompson tapped into his entrepreneurial instincts. “My entrepreneurial spirit then kicked in and started researching into the swimming industry to discover more. 20 years ago, baby swimming was very basic. I knew
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there was an opportunity to do this more professionally, making it more accessible and essentially, doing it better than what I was experiencing.” And so, Water Babies was born in Yorkshire in 2002. Thompson secured pool times, established branding and a website, printed flyers, and spread the word locally about his new baby swim classes. To his surprise, the classes took off immediately, selling out just six weeks after launch. Becoming a franchise Rapid local success soon led to requests to expand Water Babies. As Thompson tells it: “At Christmas 2002, my sister in law approached me and said she’d love to become part of Water Babies and teach her own lessons in Bristol and friends in Edinburgh said the same thing. I was in complete shock.” But after an enthusiastic weekend brainstorming how to scale the business, Thompson saw franchise opportunities as the perfect way to support friends and family in launching their own Water Babies locations while putting professional support systems in place. Attending his first franchise conference in 2003 opened Thompson’s eyes to the potential of the industry. He began working with franchise consultants to transform Water Babies into a fullyfledged franchisor.
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“Water Babies is the world’s largest baby and toddler swimming school, with an award-winning structured programme” “Fast forward 21 years, and Water Babies has become an international franchise, supporting families to become business owners to ensure we reach as many people as possible with our baby and toddler swimming lessons.” A pioneering experience Central to Water Babies’ success is its pioneering infant aquatic programme. As Thompson explains: “Water Babies is the world’s largest baby and toddler swimming school, with an awardwinning structured programme to teach children from birth to five years old, how to swim.” When he launched his classes, few options existed for babies
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under six months. So he made teaching newborns a key part of Water Babies. “Our USP from day one was you can start swimming with us from birth, or whenever you and your baby were ready to get in the water,” he explains. Over the years, Water Babies has worked to make infant swimming mainstream, even helping develop official safety guidelines for the industry. Water Babies teachers receive bespoke advanced qualifications, cementing the company’s reputation for unparalleled instruction. “Our teachers support carers and babies every step of the way
through their swimming journey with us, creating water adventures tailored to every stage, prioritising children’s personal development, and nurturing every little mind, body and soul through swimming and play. Their passion is second to none, and they have a long-lasting impact on the children they teach.” This April, Water Babies unveiled an entirely new class experience with its very own world called Oceans of Imagination to further spark children’s development through inspiring adventure-based swimming journeys. Talk about the passion If prospective franchisees have that innate passion for the Water Babies mission, the company can provide the rest Thompson believes. “If you’re a good communicator and listener, follow our franchise model, and are prepared to collaborate with the Water Babies family to ensure we’re always being the best we can be, then you’ll thrive as a Water Babies franchisee.
EF100 2024
“Water Babies franchisees are really special people in our communities. In Water Babies, when we recruit our people, the person absolutely must have ‘the thing’. It’s difficult to have a definition of what this is, but essentially it’s whether someone has a natural empathy to teach children how to swim, and an inner strength to go for it and become a franchisee – whilst living our values.” Lessons learned Now celebrating over two decades since its launch in Thompson’s kitchen, Water Babies has faced many triumphs and trials. “Over the past two decades at Water Babies, I’ve learnt resilience! Resilience in business, and also in myself,” Thompson reflects. He sees it as the key attribute to cope with the constant unpredictability of business. It proved vital when Water Babies lost its longtime CEO Steve Franks during the COVID-19 pandemic. “In moments like those, it makes you think – why are you doing this? Why is this important? And the simple answer is, people. It’s the core of Water Babies.”
“What we do makes a real difference, we save children’s lives. And this is worth fighting for!”
He found strength in Water Babies’ greater purpose of teaching vital life-saving skills to children. “What we do makes a real difference, we save children’s lives. And this is worth fighting for!” he declares. With resilience and a commitment to its social mission, Water Babies continues to grow. “We’re continually looking for opportunities to expand both nationally and internationally.” Major moves in 2023 include acquiring Waterbabies USA to launch American expansion and targeting additional overseas markets to spread Water Babies’ life-enriching classes worldwide. From an independent dad looking for a fun parent-child activity to the chairman of an international franchise on a mission to spread water safety and confidence, Paul Thompson’s Water Babies journey has been guided by equal parts passion and resilience. And with those ingredients, plus a commitment to continuous innovation, he is excited to see what the next 21 years has in store as he continues working to give children everywhere a start in life in the water.
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3 Driver Hire Driver Hire, the specialist supplier of logistics staff, continues to make it an annual habit of finishing in the top-10 of the EF100
EST.
1983 NUMBER OF FRANCHISES
86 SECTOR
RECRUITMENT INVESTMENT LEVEL
£32,000 DRIVER HIRE is the UK’s largest specialist supplier of logistics staff, with over 100 offices nationwide. Their story began in 1983, when the first Driver Hire office opened in West Yorkshire, supplying temporary drivers to local transport firms. Franchisees run a recruitment business within their own postcode defined territory and supply temporary and permanent drivers, logistics and non-logistics staff to local and national businesses that operate commercial vehicles. Clients typically require Driver Hire’s support with staff for operational peaks, holiday cover, and sickness cover.
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Huge levels of demand Driver Hire operates in a highdemand sector. Temporary recruitment in the UK is estimated to be worth £42.9bn per annum (Recruitment and Employment Confederation 2022). Even more relevant to Driver Hire is the major role logistics plays in the UK economy – meaning demand for temporary drivers is huge. Successful franchisees This consistently high demand for Driver Hire’s services translates into success for their franchisees. In 2022/23, the average turnover of a Driver Hire franchise business (single office) was over £1.3m. The top performing franchised offices exceeded £3m. More importantly for its franchisees, profits are also healthy: typically, between 10% and 15% of turnover. Why is the business different to others in the sector? Driver Hire is a very well-known, trusted, and reputable brand – giving clients and candidates excellent reasons to work with them. Richard Bradshaw, Guilford franchisee says, “None of my local competitors are franchised
and I firmly believe this gives me an edge. My clients benefit from dealing with a local owneroperated business, supported by a nationwide brand.” Role of the franchisee You will manage your recruitment business from an office, typically supported by between one and five members of staff. The primary focus of your business is to recruit good candidates, and to engage with local companies - so they call you when they require additional staff. It’s a fast-paced environment, where good service and sales activities are paramount. Training and support Driver Hire’s 35+ years in franchising means an excellent understanding of how to support their business partners. Support and training begin long before franchisees open for business, including a 2-week Foundation Course, plus time in a Driver Hire office. Training continues via its Franchisee Support Programme (for a further 6 months). Every franchisee is supported by an Area Manager who regularly visits their office and actively helps them grow their business. For
example, the Area Manager will attend customer sales meetings and help win new customers. With over 70 head office staff, franchisees can call on specialist support with marketing, IT, compliance, HR, finance, and franchise sales. Franchisees benefit from Driver Hire’s bespoke IT system, and an award-winning website which helps generate candidates. In addition, Driver Hire’s national accounts team delivers significant business for franchisees, generating circa 20% of the network’s turnover. Connor Ferguson, Driver Hire Plymouth was a franchisee finalist at this year’s bfa HSBC Franchise Awards. Connor comments, “There’s so much support, including an area manager and regular regional meetings to discuss what we’re doing right and what we can do better. Within a franchise network you can talk to other recruiters, but you’re all on the same side, not in competition. It’s a great feeling when another franchisee calls me for advice.” Ideal franchisee Driver Hire franchisees reflect a wide spectrum of backgrounds. The majority hadn’t previously operated a business or worked in the recruitment or transport sectors. Running a successful recruitment business requires excellent people skills, so a strong customer service background is essential. In addition, you need to be sales-focused, organised and dedicated. Driver Hire can provide the necessary training to fill any gaps.
driverhirefranchise.co.uk
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Franchise: Your growth is our passion
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EF100 2024
2 Home Instead Seven years and now seven top three finishes in the EF100 - home care provider Home Instead could never be accused of not being consistent IT’S been an incredible journey since Home Instead arrived in the UK back in 2005. Pioneering a new approach to home care, the company originated in the US, before making its mark in other countries, including the UK. Growing from one franchise office to over 255+, Home Instead has well and truly established its position as the household name for home care. The backstory The journey began with its pilot office in Chester, before selling its first franchise in Sheffield the
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following year. As enthusiastic business owners joined and established franchise offices, Home Instead’s exceptional care has been introduced to local communities across the UK, giving more elderly people the chance to stay living at home and receive the care crucial to their health and wellbeing. It’s not just the network of franchise owners which has grown significantly. Home Instead’s National Office team, and its business partners, has expanded over the years, giving franchise owners excellent support as they grow and sustain an exceptional business.
EST.
2005 NUMBER OF FRANCHISES
255+ SECTOR
Home Care INVESTMENT LEVEL
£130,000 £150,000
EF100 2024
A milestone Reaching the 250th franchise mark was a key milestone for Home Instead. The company couldn’t let it go by without celebrating. National Office, franchise owners and business partners came together to mark the occasion with a special celebration at Delamere Manor in Cheshire. The event was attended by Home Instead’s very first franchise owners, Bryn and Jill Evans, who established the Sheffield office in 2006. Having expanded their business significantly and now running multiple thriving franchise offices across Sheffield and Barnsley, they truly are a Home Instead success story. Bryn and Jill are a great source of support for new owners, such as Rob and Suzie, keen to grow their business. Innovating There are so many key achievements over the past 18 years, not least the expansion of Home Instead’s specialist care services, including dementia, Parkinson’s and Healthcare at Home. The company continues to respond to the UK’s ageing population by supporting a wider range of care needs and making home care an option for more people.
A growing brand Thanks to various thoughtleadership campaigns over the years, Home Instead remains a trusted voice in the media for care and old age matters. A recent campaign, Take Care, uncovered the challenges that family carers often face, backed up by the results of a survey. Home Instead raised awareness of such an important issue within the sector, gaining significant media attention. Winning many awards and accolades over the years, Home Instead’s franchise model and exceptional care has gained
recognition setting it apart from competitors. Both its end of life care training and dementia care training have received Princess Royal Training Awards, and more recently the company topped the Home Care Awards. Franchise owners also win awards on a regular basis, both regionally and nationally, making their mark as well-respected business people in their communities. Ruth Brown, COO of Home Instead UK, says: “It is an honour to appear in the Elite Franchise 100. 2023 was an exciting year for us, particularly in reaching 250 franchise offices. It’s occasions like that which make you look back and appreciate the achievements we have made. “I’m so proud of our franchise network. Our franchisees have collectively maintained Home Instead’s high quality of care over the years and adapted so effectively as the brand has innovated. They will continue to help us go from strength to strength.”
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No place like Home Instead Dealing with massive demand for in-home elderly care, due to an increasingly ageing population, means innovation is always at the forefront for Martin Jones, CEO of Home Instead AS CEO of Home Instead UK and International, Martin Jones MBE has overseen impressive growth amidst surging demand for in-home elderly care. He says the last 12 months has been “an exciting time” for the business despite the workload as the franchise innovates to lead in a rapidly evolving space. “It’s been another busy one but an exciting one too,” he says. “We operate in a relatively new sector that is dealing with a massive increase in demand owing to the ageing population. As such our National Office team is constantly looking at innovation so that our franchise teams remain at the forefront of outstanding care delivery. Our mission is to expand the world’s capacity to care and with that comes a significant
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responsibility. It’s a responsibility we take really seriously; the service we deliver really matters.” Jones cites strong 2023 network expansion as progress towards its goal, with 70% of offices showing year-on-year increases. Rapid growth He notes particular growth among multi-unit owners, as the franchisor encourages enterpriselevel operations. “Our strategy to encourage multiunit and enterprise ownership has been well received with a number of existing owners now operating across multiple territories,” he reports. “Around 53% of franchise offices turn over in excess of £1m per annum, and 15% are expected to exceed £2m in 2023. The top five performers in the network will reach turnover in excess of £3m in 2023.”
EF100 2024
“WHAT IS GREAT ABOUT THE CARE FRANCHISE SECTOR IS THAT EVERY BRAND IS DIFFERENT.”
The maturity of Home Instead’s model also creates opportunities for new owners, as early adopters sell established locations. As a mature franchise business we have said goodbye to some long standing franchisees, mainly to retirement, who have sold their businesses, these are people who were pioneers of our approach to home care in the early 2000s,” Jones explains. Rather than viewing it as a loss, however, he celebrates such sales as proof of the opportunity’s investment potential. “Home Instead has had 20 resales in the 12 months to September 2023, with an average multiple of EBITDA of 3.8 (social care average of 2.5),” he states. With strong demand amidst a booming market, Jones says interest in Home Instead franchises is continuing to climb. Behind the growth, Jones emphasises Home Instead’s commitment to innovation and franchisee support. A 70-person team focuses on compliance, training and many other aspects of the business so local owners can concentrate on delivering care. Jones also salutes Home Instead’s suppliers who provide specialised assistance from funding to marketing and technology. He believes the franchise’s comprehensive infrastructure empowers franchisees to provide a better service. A challenging year The past year brought everyone no shortage of obstacles, from spiking interest rates to recruitment challenges amidst the cost of living crisis. But Jones details how Home Instead successfully navigated its way through the turbulent conditions.
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“We have the highest regulatory body ratings of any other care provider in the UK”
“We are fortunate to have the right funding partners in place and expert guidance on finance internally so market conditions are something we have been able to navigate when bringing new franchisees on board,” he explains. To counter potential hiring difficulties, Home Instead implemented streamlined hiring and training protocols. Jones says enhanced Care Professional career development, including specialised training and pathways for advancement, also helps attract and retain workers. Major milestones Despite many challenges, Jones is upbeat about some of the firm’s major achievements in 2023. “We have achieved the sale of 12 new territories, leaving us with 41 still available offering a fantastic opportunity to enter the thriving care sector and we have had 20 resales sold to franchisees who prefer an established territory,” he reports. The franchise delivered 10 million hours of client care in 2023 - a 10% increase over 2022, and also celebrated a milestone 250th franchise opening and nearly 100% annual growth in live-in care revenue.”
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Technological and care innovation continues to enable the expansion of service capabilities from home healthcare to virtual wards facilitating hospital discharge. A new partnership with home care software company Birdie already serves one-third of the network. And Home Instead’s acquisition by Honor brought together “two organisations that complement each other and are culturally aligned,” Jones says, allowing combined resources to accelerate its care solution offering.
Attracting mature buyers To interest entrepreneurs in acquiring mature locations from retiring owners, Jones expands on how Home Instead now targets multi-unit buyers with proven leadership abilities. “We have also built a multi-unit strategy for our network and that too attracts a different franchisee so we’ve needed to change how we attract people to the Home Instead model,” he explains. “Having set up in 2005, more established franchisees are looking to retire and sell their businesses.
EF100 2024
We therefore need to attract a franchisee with strong leadership skills, who thinks strategically and is suited to step into an existing, successful business with a team already operating.” Meanwhile, the franchisor regularly evaluates and enhances franchisee support. This includes revenue-based consultancy, multi-unit best practice sharing, enhanced financial training, and tapping knowledge from international network members. “Our support package is constantly under review to ensure we keep pace with the evolution of the sector and scale of our franchise owners,” says Jones. “The Home Instead Franchise Journey is a roadmap that ensures franchisees are able to successfully navigate their time with us based on revenue and tenure. It’s a support system that works really well. “Every franchisee is assigned a Business Consultant and Care Consultant who are primed and experienced in supporting the business to grow to the next level. “A new Finance Working Group has been established. This is made up of franchise owners who have built a working P&L template for 10 years of a Home Instead franchise so that National Office is aware of all costs. It has also developed the new finance training. “We are also making use of learnings and best practice across our international network with our UK owners sharing best practice and being able to tap into knowledge by having the opportunity to work with international owners.”
Competing with care Amidst 25 direct competitors, Jones believes Home Instead competes by getting the ‘care’ element right. Sector-best regulatory ratings affirm Home Instead’s service focus he says. Add unmatched support resources, Jones argues, and Home Instead provides an unrivalled opportunity for owners sharing its purpose - “to make a difference and...expand the world’s capacity to care.” “We have the highest regulatory body ratings of any other care provider in the UK which tells us that we are getting the ‘care’ side of things right. We also have the largest support team, made up of highly experienced individuals who each bring an area of expertise to the business – so we are absolutely confident that whatever the need, we are able to support our network. “What is great about the care franchise sector is that every brand is different. So, prospective franchisees have a choice. We are focused on only recruiting franchisees, National Office employees and Care Professionals who share our values and genuinely care. That want to make a difference”. With Jones spearheading constant improvement across operational pillars from care to support, the franchise appears poised to extend its elder care leadership while empowering franchisees to enrich many lives, including their own.
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NUMBER 1
INTRODUCING
THE UK’s
NO1 FRANCHISE 2024
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NO.1
Snap-on Tools Strength, consistency and perennial outperformer, Snap-on Tools this year posts a winning performance, showing it is up to the task when it comes to having the necessary tools
EST.
1920 NUMBER OF FRANCHISES
400+ SECTOR
AUTOMOTIVE INVESTMENT LEVEL
£15,000 186
SNAP-ON TOOLS is the world’s leading manufacturer and distributor of automotive tools. The brand’s 400-strong UK network is the go-to tool and storage solution for its customers. Franchisees sell the most sought-after tools in the industry and deliver outstanding customer service to technicians from their very own iconic showroom on wheels. Founded in the US in 1920 and launched in the UK in 1965, Snap-on proudly boasts over 100 years in the tool trade. With a proven business model that has been refined in the UK for nearly 60 years, Snap-on has earned a reputation as ‘the best in the business’. Today, the tool giant has hundreds of franchisees operating territories in the UK and Ireland, and globally the franchise network is made up of more than 4,500 franchises. Many franchisees join Snap-on with little to no experience of the tool trade, and most have never run a business before. That’s no problem! Snap-on look for individuals with great people skills who can build relationships with customers and have a passion for selling. After that, the brand’s no-nonsense training and support programmes equip franchisees with the knowledge, skills and confidence they need to make a success of their business. Then it’s down to hard work and determination to reach their potential. As a result, franchisees have average sales of over £7k per week – and there are no percentagebased royalty fees to pay.
EF100 2024
Big business Owning multiple territories and several mobile stores is common in the Snap-on network – some franchisees choose to take on an assistant, some choose to bring family into the business and others have built what can only be described as their very own empire! Whether it’s business planning, funding assistance or ongoing support to take things to the next level, Snap-on’s expert team is right behind you. The Snap-on team pride themselves on the training and support they offer to the network. Training starts with ten days of classroom-style sessions where new franchisees learn how to run a successful Snap-on franchise. Then, it’s time to collect their custom-built mobile store and meet the associates who will support them on a daily basis. As part of a six-month intensive onboarding process, franchisees have
a dedicated Franchise Developer ride on their mobile store with them for the first four weeks – walking into every garage and helping them to put their training into practice. What’s more, 200 industry experts, technicians and customer services professionals, based at a state-of-the-art headquarters in Kettering, are only ever a phone call away. Snap-on holds monthly and quarterly franchisee forums for training, new product launches and sharing ideas as well as an annual conference and legendary tool show. Franchisees also benefit from a National Franchisee Advisory Council and dedicated head office support line.
benefits to owning your own showroom on wheels! Snapon has its own in-house bank, Snap-on Finance, that can offer business loans to help you fund the purchase of your franchise. To start your very own Snap-on franchise, you need just £15k plus working capital. Snap-on will then fund the remaining investment on a tenyear interest-bearing loan*. At Snap-on, there’s no such thing as a ‘man in a van’ – when you become a franchisee, you become part of a team. The brand offers all the support and guidance needed so that franchisees can achieve their goals. That’s why its motto is: in business for yourself but never by yourself. *subject to personal circumstances.
Drive your future Snap-on has a low initial franchisee fee and low ongoing operating costs. Thanks to a mobile showroom, there’s no rent and rates to pay! There are so many
snaponfranchise.co.uk
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DRIVING THE FUTURE
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Byron Miltz, UK Managing Director of Snap-on Tools, is a proud man. And for good reason as his company tops the EF100 rankings for the second consecutive year “THIS IS our third time being ranked number one in the EF100, and it’s the second consecutive year. It’s not an exaggeration to tell you that this is a highlight of the year for me – and for Snap-on as a whole. I could not be prouder of the team here in the UK, and of our incredible franchisees, whose hard work, dedication and love for the brand is what makes us who we are today. Even after more than 100 years, the best is yet to come!” Byron Miltz, UK Managing Director. One franchisee who has certainly been making waves in 2023 is 29-year-old Luke Henderson. After falling out of love with his previous career less than five years ago, Luke joined Snap-on Tools as a franchisee in 2018 – aged
just 25 – with one goal in mind: to build a big business! And he’s certainly succeeded. He’s now the proud owner of a multi-van operation, brought his brother into the business alongside him, is one of the global brand’s top UK performers, and has plans to semiretire by the age of 45! “I went straight from school into a garage on an apprenticeship,” says Luke. “I worked my way up, qualifying as an MOT tester, but things didn’t work out and I fell out of love with it. I changed jobs and started working as a Sales Assistant for a Snap-on franchisee. It was just intended to be a stopgap until I worked out what to do with my life. I quickly saw the potential and, to my surprise, found I was good at it! I had a light-bulb moment and realised what I could become.
Thanks to this wonderful thing called franchising, it didn’t matter that I didn’t have a fancy business degree or experience running a business. I could still be a success if I worked hard and put my mind to it. “I knew from day one I wanted to grow a big business. In 2020, I employed my younger brother, Mike, as my Sales Assistant. In June 2022, I expanded and Mike is now running my second territory. I employed a new Sales Assistant, Ryan, in December 2022 and have now taken on a second assistant to support my ongoing growth. My intention is to expand into a third territory in the next 12 months. My projected turnover for this year is £1.06 million – not bad for a lad with no business experience! “If you’d asked me five years ago where I’d be today, I’d never have guessed. I launched my Snap-on franchise when I was 25. I’m now a multi-unit, awardwinning franchisee with a plan in place to semi-retire at 45. Thanks to Snap-on, franchising and my determination to take things to the top, I’m living the dream!” In recognition of his achievements, Luke was named a Great British Franchisee in the programme’s 2023 awards and shortlisted as a finalist in the British Franchise Association’s ‘Franchisee of the Year’ Awards 2023.
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“Luke is an absolute shining example of what makes an exceptional franchisee,” says Snapon’s National Franchise Manager, Lisa Law. “His performance speaks for itself, but that doesn’t mean it shouldn’t get a mention. His franchise has grown to be a robust and exciting operation with impressive scope for development ahead of him. Only a small percentage of our 400-strong network earn a place in the £10k club – meaning the franchisee has sales of over £10k per week consistently for the year – and Luke has achieved this for two consecutive years. “He is a highly motivated and ambitious young man who is well liked and well respected by his peers and the team at head office. Despite his success, he is humble and kind, always willing to share his success with others and happy to help his fellow franchisees replicate some of his winning strategies. The entire Snap-on team believe that Luke thoroughly deserves the titles he’s won recently. He is a great example to others of all that can be achieved with hard work and enthusiasm!”
“I lead by example and treat every customer and every interaction as though it’s the most important one that day.” 190
EF100 2024
When asked about his secrets to success, Luke simply says: “Use the tools that are given to you – in my case that’s the best training and support going, and the best products in the market and a franchisor that’s committed to seeing me thrive. And then, put in 100% effort. You get out what you put in!” “I lead by example and treat every customer and every interaction as though it’s the most important one that day. I maintain a positive attitude and talk openly about my ambitions with my guys for us as a team and the business in general. I believe being proud of what you do makes a big impact on the customer experience and your own life in general. Take the EF100 result – you can bet your life I’m going to be shouting about this
from the rooftops to my friends, family and customers… because it matters!” “Community is also very important to me,” says Luke. “I sponsor my local youth football team and buy new kits and equipment every year. I also sponsor local racing teams and support them by funding new tyres, supplying tools etc. I don’t spend a lot day to day, preferring to invest in my future. But I do spend my money with local businesses because I believe being part of a community is about reinvesting in it.” Impressive though it is, Luke’s story isn’t without struggle. He sadly lost his mother in 2018 just after launching his first franchise. Since then, he’s channelled his energy to making her, and his family, proud.
“I know my mum would be incredibly proud of me, and I dedicate much of my success to her. Being able to bring my younger brother into the business and supporting him to build his own future is incredibly rewarding. I also know it’s a great comfort for my dad. He gets emotional each time I bring home an award, and I hope to keep doing so for many years to come.” Looking to the future, before he retires that is, Luke says he would like to see more young people choose franchising as a route to business ownership. “I’m incredibly proud to be a part of Snap-on. I can’t tell you how it feels for the brand to have been named number one in the UK again, it’s really special for us all. Being a franchisee has been life-changing; I’ve been able to accomplish things I could once have only dreamed of. I hope my success story encourages other young people to go for it too – they’d be mad not to!”
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INDEX NO.12 The Travel Franchise Pg. 140 NO.13 ActionCOACH Pg. 134
Snap-on UK Pg. 186
NO.14 Right at Home Pg. 132 NO.15 Stagecoach Performing Arts Pg. 130
Home Instead Pg. 178
Driver Hire Pg. 174
NO.4 Water Babies Pg. 168 NO.5 Subway Pg. 166 NO.6 InXpress Pg. 164 NO.7 TaxAssist Accountants Pg. 162 NO.8 Caremark Pg. 156 NO.9 Molly Maid Pg. 150 NO.10 Revive! Auto Innovations Pg. 148 NO.11 Tutor Doctor Pg. 146
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16. 17. 18. 19. 20. 21. 22. 23. 24. 25. 26. 27. 28.
Dream Doors Autosmart International Puddle Ducks Anytime Fitness UK Belvoir! Bluebird Care Chopstix Noodle Bar CeX Agency Express Expense Reduction Analysts Speedy Freight Signs Express Countrywide Ground Maintenance 29. Monkey Puzzle Day Nurseries 30. Puccino’s 31. Kumon 32. Bright & Beautiful 33. Monkey Music 34. Aspray Limited 35. Pitman Training 36. Chicken Cottage 37. Concept Claims Solutions 38. easyStorage 39. The Creation Station 40. We Love Pets 41. Shuttercraft 42. Fantastic Services 43. Snap Fitness 44. Explorer Travel 45. Northwood 46. MaidClean 47. Radfield Home Care 48. Drain Doctor 49. Platinum Property Partners
Pg. 124 Pg. 123 Pg. 122 Pg. 120 Pg. 118 Pg. 116 Pg. 114 Pg. 112 Pg. 110 Pg. 109 Pg. 108 Pg. 108 Pg. 106 Pg. 104 Pg. 103 Pg. 102 Pg. 100 Pg. 99 Pg. 98 Pg. 96 Pg. 95 Pg. 94 Pg. 93 Pg. 93 Pg. 92 Pg. 90 Pg. 89 Pg. 87 Pg. 84 Pg. 82 Pg. 81 Pg. 80 Pg. 78 Pg. 76
50. 51. 52. 53. 54. 55. 56. 57. 58. 59. 60. 61. 62. 63. 64. 65. 66. 67. 68. 69. 70. 71. 72. 73. 74. 75. 76. 77. 78. 79. 80. 81. 82. 83. 84. 85. 86. 87. 88. 89. 90. 91. 92. 93.
FASTSIGNS Visiting Angels BoConcept EweMove Mooboo Bubble Tea SportsCool Sandler Pass the Keys Walfinch Barking Mad UK Pink Spaghetti Business Doctors Black Sheep Coffee Poppies Cleaning Service Premier Education Betterclean Services Petpals Lingotot Kaspa’s Desserts Swimtime Football Fun Factory Turtle Tots Good Oaks Home Care Ableworld Jackson Fire & Security Kall Kwik Mathnasium Heavenly Desserts Greensleeves Lawn Care Tezlom Harmony at Home My Window Cleaner Recognition Express Fun Fest Holiday Club Tappy Toes Well Polished chaiiwala Extra Help Debutots Get A Drip Ripples The Alternative Board Husse (UK) The Holiday Franchise Company 94. Apollo Care 95. Kitchen Makeovers 96. Total Clean 97. diddi dance 98. Sylvian Care 99. Laser Clinics UK 100. GoCruise & Travel
Pg. 74 Pg. 72 Pg. 70 Pg. 68 Pg. 67 Pg. 66 Pg. 64 Pg. 62 Pg. 62 Pg. 61 Pg. 61 Pg. 61 Pg. 60 Pg. 60 Pg. 58 Pg. 57 Pg. 57 Pg. 56 Pg. 54 Pg. 52 Pg. 50 Pg. 49 Pg. 49 Pg. 48 Pg. 47 Pg. 46 Pg. 45 Pg. 44 Pg. 42 Pg. 41 Pg. 40 Pg. 38 Pg. 36 Pg. 35 Pg. 34 Pg. 33 Pg. 33 Pg. 32 Pg. 32 Pg. 31 Pg. 29 Pg. 28 Pg. 28 Pg. 26 Pg. 25 Pg. 24 Pg. 20 Pg. 18 Pg. 18 Pg. 16 Pg. 14
EF100 2024
A Ableworld ActionCOACH Agency Express Anytime Fitness UK Apollo Care Aspray Limited Autosmart International
G Pg. 48 Pg. 134 Pg. 110 Pg. 120 Pg. 25 Pg. 98 Pg. 123
B Barking Mad UK Belvoir! Betterclean Services Black Sheep Coffee Bluebird Care BoConcept Bright & Beautiful Business Doctors
Pg. 61 Pg. 118 Pg. 57 Pg. 60 Pg. 116 Pg. 70 Pg. 100 Pg. 61
Pg. 156 Pg. 112 Pg. 33 Pg. 95 Pg. 114 Pg. 94 Pg. 106
Pg. 32 Pg. 18 Pg. 78 Pg. 124 Pg. 174
E easyStorage EweMove Expense Reduction Analysts Explorer Travel Extra Help
Pg. 93 Pg. 68 Pg. 109 Pg. 84 Pg. 32
F Fantastic Services FASTSIGNS Football Fun Factory Fun Fest Holiday Club
Radfield Home Care Recognition Express Revive! Auto Innovations Right at Home Ripples
Pg. 40 Pg. 44 Pg. 178 Pg. 28
S
Pg. 89 Pg. 74 Pg. 50 Pg. 35
Pg. 80 Pg. 36 Pg. 148 Pg. 132 Pg. 29
H Harmony at Home Heavenly Desserts Home Instead Husse (UK) I InXpress
Pg. 164
J Jackson Fire & Security
Pg. 47
Kall Kwik Kaspa’s Desserts Kitchen Makeovers Kumon
Pg. 46 Pg. 54 Pg. 24 Pg. 102
L Laser Clinics UK Lingotot
Pg. 16 Pg. 56
M
D Debutots diddi dance Drain Doctor Dream Doors Driver Hire
Pg. 31 Pg. 14 Pg. 49 Pg. 42
K
C Caremark CeX chaiiwala Chicken Cottage Chopstix Noodle Bar Concept Claims Solutions Countrywide Ground Maintenance
Get A Drip GoCruise & Travel Good Oaks Home Care Greensleeves Lawn Care
R
MaidClean Pg. 81 Mathnasium Pg. 45 Molly Maid Pg. 150 Monkey Music Pg. 99 Monkey Puzzle Day Nurseries Pg. 104 Mooboo Bubble Tea Pg. 67 My Window Cleaner Pg. 38 N Northwood
Pg. 82
P Pass the Keys Petpals Pink Spaghetti Pitman Training Platinum Property Partners Poppies Cleaning Service Premier Education Puccino’s Puddle Ducks
Sandler Shuttercraft Signs Express Snap-on UK Snap Fitness Speedy Freight SportsCool Stagecoach Performing Arts Subway Swimtime Sylvian Care
Pg. 64 Pg. 90 Pg. 108 Pg. 186 Pg. 87 Pg. 108 Pg. 66 Pg. 130 Pg. 166 Pg. 52 Pg. 18
T Tappy Toes TaxAssist Accountants Tezlom The Alternative Board The Creation Station The Holiday Franchise Company The Travel Franchise Total Clean Turtle Tots Tutor Doctor
Pg. 34 Pg. 162 Pg. 41 Pg. 28 Pg. 93 Pg. 26 Pg. 140 Pg. 20 Pg. 49 Pg. 146
V Visiting Angels
Pg. 72
W Walfinch Water Babies Well Polished We Love Pets
Pg. 62 Pg. 168 Pg. 33 Pg. 92
Pg. 62 Pg. 57 Pg. 61 Pg. 96 Pg. 76 Pg. 60 Pg. 58 Pg. 103 Pg. 122
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IMPROVED PAYMENT EXPERIENCE IN FRANCHISING BEGINS WITH WORLDPAY FROM FIS Payment processing partnership designed for you. Worldpay is a leading payment provider supporting businesses of all sizes for over 25 years. Trusted by over 1 million merchants globally, enabling them to accept payment methods across mobile, in-and online, along with value-added services aimed to help manage your business and turn payments into a business advantage. Choosing the right payment provider can bring needed integration to your franchise network POS and e-commerce projected growth. Whether you are a franchisor or a franchisee, Worldpay have you covered, understanding the importance of consistency across your business’ brand, product offering and overall customer experience.
Seamless integration for your franchise Worldpay understands the requirements of integrating your systems and helping your franchisees streamline their operations while supporting each location’s revenue growth, offering stand-alone terminals that are simple, reliable, and affordable, performing basic payment processing functions. Mobile terminals that are transportable, offering similar functionality as above, and integrated terminals that support the connections between critical business payment processing functions and other vital business systems, like accounting, payroll and customer relationship management (CRM). Online payment processing which lets you accept payments conveniently and securely with an online payment gateway. The system also accommodates Pay-By-Link in emails and text messages.
What to expect A dedicated Franchise Team appreciates all franchises are unique and understands the payment requirements to streamline operations and maximise revenue. The team provide payment solutions to support flexible operating models which could allow your customers to pay easily—at the till, on the move or online using over 300 different alternative payment methods.
©2023 FIS. Advancing the way the world pays, banks and invests™. Worldpay, the logo and any associated brand names are trademarks or registered trademarks of FIS. All other trademarks are the property of their respective owners.
Worldpay understand the need for a consistent and frictionless payment experience across a franchise network. Working with a trusted partner like Worldpay could ensure that your franchise – and the health and profitability of your franchisees – will continue to flourish amid a competitive landscape. Any payment solution you employ needs to be scalable, easy to implement and frictionless. All these features Worldpay from FIS could provide. With industry expertise and vertical knowledge, our Franchise Team are passionate about the sector and the opportunity it presents for Franchisors.
Speak to our Franchise experts, click here to complete your contact details. Nicolas Herranz Head of Franchise
Monique Watson Franchise Partner Specialist
Dale Ward Franchise Partner Specialist
nicolas.herranz@fisglobal.com
monique.watson@fisglobal.com
dale.ward@fisglobal.com
Take the next step. Find out how to drive your international franchise growth with HSBC. Visit business.hsbc.uk/hsbc-franchising or contact our Franchise team on 0121 455 3438* email franchiseunit@hsbc.com *Phone line is open 09:00 to 17:00, Mon to Fri (excl. Bank Holidays)
HSBC UK Bank plc. Registered in England and Wales with number 09928412. Registered Office: 1 Centenary Square, Birmingham B1 1HQ, United Kingdom. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our Financial Services Register number is 765112. AC59112 ©HSBC Group 2023. All Rights Reserved.