Vice President for Information Technology Status and Activity Report for November 2020 Prepared by Timothy M. Chester, Vice President for Information Technology (VPIT) 1. Key Items for Faculty and Staff Meetings •
G Suite at UGA available for faculty, staff, students this month: Active UGA faculty, staff and students will soon have access to a suite of Google services through their UGA MyID account. G Suite at UGA allows you to securely share and collaborate on your UGA-related documents using four major Google tools: Google Drive, Google Docs, Google Sheets and Google Slides. Faculty and staff will gain access to G Suite at UGA on November 16; students will be granted access on November 30. After these dates, visit https://gdrive.uga.edu and log in with your MyID, password and ArchPass to access Google tools with your MyID. Employees and students who currently have a Google account registered with their UGAMail address (myid@uga.edu) should expect communications about transferring personal documents and migrating their account to UGA’s G Suite domain. For more information on G Suite offerings and to promote G Suite in your department, visit google.uga.edu.
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Zoom Best Practices for virtual special events: In order to help decrease the risk of Zoombombing, UGA faculty, staff, and students are strongly encouraged to set up the following measures for any virtual special events, especially those which include individuals outside the university: o o o o o
Ensure the Meeting ID is automatically generated, and that the meeting has a password. Do not publicly post the Meeting ID and password. This includes posting to the UGA Master Calendar, which is public. Use the waiting room function to control when participants can join the meeting. Designate multiple hosts who will help manage the waiting room and eject participants who disrupt the meeting. Disable the “join before host” feature and limit screen sharing to the host. Consider requiring MyID authentication for the meeting, so only those with UGA MyID accounts can attend.
Additional details on how to set up these measures are available at zoom.uga.edu. •
EITS Help Desk customer satisfaction remains positive despite increase in calls: Our Help Desk has seen a marked increase in requests for assistance this spring and summer, since the University pivoted to a hybrid model of in-person and online instruction. Despite these changes, our customer satisfaction remains positive. Overall, EITS saw a 10 percent increase in incidents from March 2020 to August 2020, compared with the same time period last year. This equates to about 57,000 calls, tickets, and chats. Our most popular requests continue to be MyID account and password help, UGAMail assistance, ArchPass device assistance, and Sendfiles assistance. During this time period, customer satisfaction remained positive, with 93 percent of respondents reporting they were satisfied with our service. Our Help Desk can be reached by email at helpdesk@uga.edu, via chat at hd.support.uga.edu or by phone at 706-542-3106. For hours and a link to our knowledge base, visit eitshelpdesk.uga.edu.
VPIT Status and Activity Report for November 2020
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