Providing World-Class Critical Care
Impact Report 2024/25
Here When You Need Us Most When an emergency strikes every second counts. Thanks to our incredible supporters we bring hospital-level critical care directly to patients across Essex, Hertfordshire and surrounding areas, giving people the best possible chance when they need it most. Our highly skilled pre-hospital care doctors and critical care paramedics respond by helicopter and rapid response vehicle, bringing advanced life-saving treatment to the roadside, the workplace, the sports field – wherever the emergency happens. Dispatched by EEAST, our teams work seamlessly with regional
partners to ensure patients receive the right care at the right time. We’re here for everyone in our community - whether you live locally, work in the region or are just passing through. As a charity we rely entirely on the generous support of local people, companies and trusts and foundations. Your donations, fundraising, lottery plays and gifts in Wills make it possible for us to reach anyone who needs us at any time regardless of age, background or circumstances.
Commonly used acronyms EHAAT Essex & Herts Air Ambulance Trust HEMS
Helicopter Emergency Medical Service
RRV
Rapid response vehicles
EEAST
East of England Ambulance Service NHS Trust
CQC
Care Quality Commission
CPR
Cardiopulmonary Resuscitation
AOC
Air Operator’s Certificate
Pictured from left to right: Ian Mills, Dr Fran Arnold, Laurie Phillipson, Dr Chloe Baker, and James John
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A Year of Progress and Renewal Delivering Critical Care Around the Clock A Year of Critical Care Progress Over the Last Year Sharing Grief, Reducing Isolation You Make Every Mission Possible When Lived Experience Shapes Research
4 7 8 10 12 14 16
Peter’s Story Looking Forward Empowering Schools and Communities Together, We Save Lives Financial Summary Navigating a Challenging Year
19 20 23 24 26 27
Essex & Herts Air Ambulance 3
A Year of Progress and Renewal Jonathan Trower, Chair of Trustees The past year has been one of both progress and change for Essex & Herts Air Ambulance. Throughout it all, our crews continued to deliver an outstanding life-saving service across Essex and Hertfordshire, responding to some of the most critically ill and injured patients in our region with exceptional skill, dedication and compassion. In June 2024, our second owned AW169 helicopter (G-EHAT) became operational at our Earls Colne airbase, marking another major milestone as the charity now owns both of
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its aircraft. We were delighted to celebrate this achievement with over 5,000 visitors at our “Heli-bration” event at Hatfield House – a wonderful opportunity to thank our supporters and showcase the new aircraft that they helped fund. We’ve also made significant headway towards our goal of operating under our own Air Operator’s Certificate (AOC), a move that will give us greater control of our aviation operation. Our Centre for Excellence continues to make exciting progress, particularly in developing virtual reality technology
for pre-hospital training. Linked with our CPR Smart™ programme, this innovation not only supports CPR training in schools but could also provide valuable new commercial opportunities for the charity. While the fundraising environment remains challenging, we are forever grateful to our supporters for continuing to stand with us. New shops in Stevenage and Basildon and a larger site on Mersea Island are helping to raise both funds and awareness.
After many years of service, the charity said goodbye to Jane Gurney and Pam Withrington, who were both instrumental in making us the successful organisation we are today. They leave with our grateful thanks for all that they achieved. I would like to extend my heartfelt thanks to our executive team, staff, volunteers, development board and trustees for their hard work and dedication, and to all our supporters who continue to make our mission possible.
“Together, we are ensuring Essex & Herts Air Ambulance can continue saving lives today, tomorrow and for years to come.”
Helibration at Hatfield House, July 2024 Essex & Herts Air Ambulance 5
The EHAAT Consultants Team
Delivering Critical Care Around the Clock Dr Tony Joy, Medical Director Over the last financial year, our crews were tasked to 2,523 missions, providing critical, hospital-level care to 1,736 patients across Essex and Hertfordshire. As Medical Director, my role is to ensure we consistently deliver the highest quality pre-hospital critical care and I’m proud to say that throughout the year our doctors and critical care paramedics did exactly that, responding to the most serious incidents in our region, day and night. We operated two helicopter-delivered teams each day from North Weald and Earls Colne. When poor weather or technical issues prevented flying, our crews continued to respond by rapid response vehicle (RRV), with our night team attending all patients via RRV throughout the year. Our clinicians attended a wide range of emergencies. While many missions 6 Impact Report 2024/25
involved patients suffering severe traumatic injuries, we also treated a significant number of people who had experienced a cardiac arrest, alongside many other life-threatening medical emergencies, including incidents involving babies and children. Each call-out reinforced why our clinical standards and training must remain second to none.
This year we appointed new consultants to strengthen the senior tier of our medical workforce following a highly competitive recruitment process. The consultant group now provides senior supervision and training to our flight doctors and pre-hospital emergency medicine trainees, while contributing to service developments and providing ongoing clinical oversight. We have also
Dr Salman Khan, Critical Care Paramedic Angela Hung, and Pilot Ben Tate
introduced a Clinical Pharmacist role to strengthen our complex medicines management. Throughout the year, we worked closely with partners across the East of England Trauma Network and the Northeast London & Essex Trauma Network, as well as with EEAST and the London Ambulance Service. Strengthening these relationships remained a priority, recognising that seamless communication, shared governance and aligned clinical pathways are essential to delivering the best possible outcomes for our patients.
Bill Long, Aviation Director The introduction of our second AW169, G-EHAT, in June 2024 was a major milestone, marking a significant step forward in our capability to serve the communities of Essex and Hertfordshire. Whilst both helicopters are the same type, the seven-year age difference means that G-EHAT has benefitted from several software and airframe upgrades, leading to performance improvements. A Trakka searchlight was fitted during its first annual maintenance, and specific modifications to the interior ensure our clinical teams have access to all
the medical equipment required and the space to comfortably care for patients. By 31 March 2025, G-EHAT had been tasked a total of 425 times, with 288 missions reaching patients (not being stood down). The Air Operator’s Certificate (AOC) application process and related internal infrastructure continue at pace, with our target to be operating under our own AOC in early 2026. Recruitment for the AOC operational support team is underway.
Essex & Herts Air Ambulance 7
A Year of Critical Care This data comes from HEMSbase, from 1 April 2024 – 31 March 2025
2,523
571
activations, including:
cardiac arrests
427 patients received bystander CPR
498
1,036
357
481
Road traffic collisions
Medical emergencies
Accidental injuries
Other trauma incidents
Medical emergencies include cardiac arrests, neurological, and respiratory cases Other trauma incidents include assaults, self-harm, exposure, sport, leisure, and industrial accidents
1,341
1,182
495
82
1,736
missions by air ambulance
missions by rapid response vehicle
night patients
patients treated with blood products
total patients treated
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1,595
missions in Essex
HERTS
592
missions in Hertfordshire
ESSEX
336
missions in surrounding areas
Most frequently attended hospitals Royal London Hospital
157
Broomfield Hospital
95
Addenbrooke’s Hospital
93
Basildon Hospital PPCI
91
Princess Alexandra
82
Why we use the word ‘activations’ when we talk about missions. The total number of missions includes 924 stand downs. These are incidents when the crew return to base because it becomes apparent that their assistance is not required on-scene. This is one of the consequences of ensuring we respond to calls as quickly as possible in order to make sure that we get to patients who do need our help urgently.
Essex & Herts Air Ambulance 9
Progress Over the Year Dr Gareth Grier, Associate Medical Director Through your support, we’re not just responding to emergencies – we’re rewriting what’s possible in pre-hospital care before our crews even reach the scene. Since launching our Centre for Excellence in 2022, we’ve been driven by a simple truth: to deliver the best care for tomorrow’s patients we must invest in innovation today. Your support enables us to stay at the forefront of medical advances, raising standards not just for our region, but across the entire field of pre-hospital medicine.
Candidates at the pre-hospital care course, April 2024
Investing in the Future of Our Clinical Care In April 2024, we launched a refreshed version of our flagship Pre-Hospital Care Course for new doctors and paramedics. Developed by our inhouse faculty, this new format reflects our goal to be one of the most effective providers of education in the global air ambulance community. This year also marked a significant milestone: introducing Patient and
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The team teaching CPR at Stansted Airport, October 2024
Public Involvement and Engagement (PPIE) into our education programme. Patients helped design training scenarios on spinal injury, cardiac arrest and head injury, ensuring our education reflects real lived experiences and enhances both clinical understanding and empathy. Two new PhD research projects on head injury diagnostics and bystander CPR quality further strengthened our academic contribution.
Building a Community of Life-Savers Our CPR Smart™ programme continued to grow, reaching more schools and inspiring the next generation of life-savers. In October, for Restart a Heart Day, our team taught over 1,800 people CPR and defibrillator use in just two days at London Stansted Airport and Watford Atria.
Delivering Outstanding Critical Care
Beyond the Roadside: Care That Continues
Our clinical service has developed significantly this year as we work to improve outcomes for every patient. We’ve introduced innovative clinical processes including video laryngoscopy, regional anaesthesia for enhanced pain relief, point-of-care blood testing for serious head injuries, pupillometry to assess head injury severity, and lateral canthotomy – a sight-saving surgical procedure. Alongside these advancements, we continue to deliver complex interventions that are compassionate, precise, and give patients the best possible chance of survival.
We know that everything can change in a second. We are here for all the moments afterwards. Our Patient & Family LiaisonTeam ensures patients and their loved ones continue to feel supported long after the emergency. Over the last year, your support enabled patients and their families to connect with our team during some of the most difficult moments of their lives. Following a road traffic collision in December 2024 that caused serious damage to his leg, professional footballer Michail Antonio spoke openly about his experience on
A paramedic practicing with the video laryngoscope
BBC Morning Live. He reconnected with the crew who treated him and our Patient & Family Liaison Nurse, Trish, discussing not only the physical challenges of his recovery, but the impact of trauma on his mental health. His story highlights the vital ongoing support our team provides, because healing goes far beyond the roadside.
“Meeting them again and learning about the incredible aftercare the charity provides has been truly eye-opening.”
Patient & Family Liaison Nurse Trish with Michail Antonio
Essex & Herts Air Ambulance 11
Filming with the Gradwell-Smith family
Sharing Grief, Reducing Isolation: The Impact of Our Bereavement Film When someone dies suddenly, the families left behind often feel profoundly alone – struggling with trauma that few others seem to understand. This year, our Patient & Family Liaison Team created a resource to bridge that isolation: a bereavement film in which two families, the Gradwell-Smiths and the Millers, speak openly about their grief, offering comfort and recognition to others on the same difficult journey. 12 Impact Report 2024/25
Why Stories Matter Alice Kershberg, Patient & Family Liaison Lead, explains: “When a patient dies, there is a whole circle of people left behind: family, friends and loved ones. Sudden, traumatic loss can bring a profound sense of isolation, and many families feel they don’t know anyone else who has been through something similar. Sharing these stories helps others feel less alone.”
Navigating Grief after Sudden and Traumatic Loss gives bereaved families a voice while creating a compassionate resource for anyone touched by sudden loss. Developed through our Centre for Excellence, it reflects our commitment to caring for patients and families not just in the moment of crisis, but in the difficult months that follow.
Real Impact, Growing Reach The film’s impact extends far beyond what we anticipated. Bereaved families are sharing it with relatives and friends who are trying to understand their experience. Clinicians at Royal London Hospital and fellow air ambulance services are incorporating it into their bereavement support. A brain injury nurse described it as “such a powerful and compassionate piece of work,” while one family called it “a brilliant idea” that would “help so many.” Volunteers and members of the public
have praised it as a resource that “speaks openly and honestly” about a subject many find difficult to discuss. As Gareth Grier, Associate Medical Director, reflected: “What a superb piece of work. The content, production, messaging, sensitivity and compassionate approach are absolutely first class. I’m deeply grateful to the families who shared their experiences so openly; their honesty helps us better understand how we care for patients and those who love them.”
A Legacy of Compassion By sharing their most painful experiences, both families have created something that will support others for years to come. Their courage has given countless people permission to acknowledge their own grief and recognise they are not alone. This is patient and family care that extends far beyond the roadside – a lasting testament to the families of Billy and Dennis who found strength in vulnerability and chose to help others through their darkest moments.
In memory of Billy Gradwell-Smith and Dennis Miller Essex & Herts Air Ambulance 13
Helibration at Hatfield House, July 2024
You Make Every Mission Possible Behind every mission and every patient treated is a community united in compassion. Donors, lottery players, volunteers, fundraisers, shop customers and those who remember us in their Wills – you are the reason our crews can be there in those critical moments when every second counts. We are humbled by your commitment to your local air ambulance. Your generosity and kindness give people across Essex and Hertfordshire the 14 Impact Report 2024/25
best possible chance of survival in their darkest moments. You provide hope when it's needed most, and you ensure that advanced, life-saving care reaches patients within minutes – whether on a rural road, at a child's school, or in a family's home.
“Every mission demonstrates the extraordinary strength of your support.”
A Special Thank You Whether running stalls, hosting Visitor Centre experiences, giving school talks, helping in our shops or supporting teams across the charity, every volunteer brings something special to Essex & Herts Air Ambulance. We’re proud that so many give their free time to keep our figurative (and literal) rotors turning. Thank you.
Staff at Cedars Place holding their Brew for the Crew
Steve Dukes at his second celebrity charity football match
CHF Gym Braintree held their annual Christmas pub quiz
Volunteer Bev with shop manager Vikki
1 in 4 missions were funded by Gifts in Wills
120,000 bags of pre-loved goods donated
107,656 active supporters
48,436 hours volunteered
1,400 In Memory dedications
650 community groups
Essex & Herts Air Ambulance 15
Laurie and Glen working together to help head injury patients
When Lived Experience Shapes Research: Advancing Head Injury Care Glen doesn’t remember his cycling accident back in 2021, but he vividly recalls everything that followed, and it’s this experience that now helps inform research and innovation in early head injury care. His full story, from his coma and early recovery to his return to cycling and fundraising, is available on our website. But his connection with EHAAT didn’t end there; in many ways, it was just the beginning.
A Collaboration Built on Experience, Insight and Innovation Glen was invited to our North Weald base earlier this year to support the work of Laurie Phillipson, our Clinical Academic Fellow in Head Injury and Critical Care Paramedic, who began his PhD last year. He 16 Impact Report 2024/25
didn’t hesitate to help drive this work forward, working closely with Laurie’s team to shape patient information, review study processes and offer valuable insight into what patients and families experience during and after a traumatic head injury. “I feel very privileged to support EHAAT with their research. Being able to put my
experience to good use feels like an important yet positive step. It’s taken a pretty awful situation and turned it into something that can hopefully benefit others, helping researchers engage the brain injury community in the right way.”
Glen’s 100km ride in aid of EHAAT
A Determination to Make a Difference As Glen returned to work, he noticed colleagues quietly navigating their own experiences of brain injury, either personally or within their families. Wanting to provide the support he once needed himself, he set up a dedicated support group through his employer, and what began as a small conversation grew into regular sessions where colleagues could share experiences, seek guidance and find reassurance that they weren’t alone. “People say just knowing they’re not alone has helped them. That’s huge,” Glen says. This instinct is also what makes his involvement with Laurie’s work so valuable; he keeps the research grounded in lived patient
experiences: what patients feel, what families fear, and what people need when they are most vulnerable.
“If I can use what I’ve been through to support someone else, then something positive has come from it.” Research that Starts at the Scene Every year, our critical care team attends patients with severe head injuries, from cycling incidents like Glen’s to road traffic collisions, falls, sporting accidents and more. Through our Centre for Excellence, we are taking significant steps toward more personalised early care, including
The clinical team testing the pupillometers
introducing pupillometry, blood gas and brain injury biomarker analysis and ultrasound of the optic nerve to detect raised pressure in the head, all at the scene or whilst en route to hospital. More details of the research and how we are monitoring brain injured patients in the pre-hospital setting can be found at ehaat.org. Laurie’s PhD explores how new neuromonitoring devices can help us understand head injuries in the first moments after they happen. Glen’s involvement strengthens this work, ensuring that as we push research forward, we remain grounded in the lived realities of patients and their loved ones facing the long and often uncertain road to recovery.
Essex & Herts Air Ambulance 17
“The service is invaluable, truly saved me. It’s given me the opportunity to carry on my life with Becky and my four children.”
Peter and Becky at Southend seafront where his injury occurred
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Peter’s Story As the dense morning fog gave way to sunshine in Southend, we sat down with our patient Peter and his wife Becky at the seafront. It was a golden morning, but a world away from the last time Peter was here, when a casual afternoon kitesurfing almost ended in tragedy. “Surprisingly, I feel okay being back here,” said Peter, glancing out over the calm waves. “It’s so beautiful, especially on a day like this, but a contrast to what I experienced on the day of the accident.” As an experienced kitesurfer and physiotherapist, Peter had wrapped up his morning jiu-jitsu session when he decided to pop by the beach. “The wind was perfect,” he recalls. “It was packed with kitesurfers. I got set up, chatted with a few people, launched my kite, and that’s the last thing I remember.” In an instant, the wind caught Peter’s kite, dragging him at speed up the beach and slamming him into the promenade wall. Moments later, he was found unconscious on the sand. Fellow surfers rushed to help, placing him in the recovery position
and calling for an ambulance. Our critical care team was soon dispatched to provide specialist treatment alongside the land crew. “I vaguely remember being moved on a transfer board and then the next thing was the helicopter door opening at the Royal London Hospital,” he says. “After that, nothing. But I’m grateful I don’t remember. The biggest thing I’m thankful for is knowing no one else was hurt.” While Peter was being airlifted to Royal London Hospital’s Major Trauma Centre, his wife Becky was hundreds of miles away with their son aboard a cruise ship docked in Hamburg. She scrambled through the airport and secured a sameday flight home via Brussels. Peter’s injuries from the impact were extensive, affecting his head, chest, ribs, spine and pelvis. Months on, he’s back at work and has eased back into running and jiu-jitsu. “If it wasn’t for Essex & Herts Air Ambulance, I just don’t think I’d be here today,” he reflects.
Essex & Herts Air Ambulance 19
Newly appointed Chief Executive, Mark Jarman-Howe in the AW169
Looking forward Mark Jarman-Howe, Chief Executive
Key developments for the year ahead include:
Since joining EHAAT in September 2025, I have been impressed and proud of the dedication, skill, and compassion across our organisation. From our frontline clinical teams to our volunteers and supporters, everyone’s commitment to saving lives is evident, and it is a privilege to lead such a passionate team.
•
Establishing a Cardiac Arrest Dispatch Desk with regional partners, providing specialist guidance from the point of the 999 call to improve patient outcomes.
•
Expanding our Clinico-Pathological Correlation (CPC) workstream to strengthen understanding of trauma and medical pathology.
Clinical
•
Our focus remains on continually improving care and ensuring our clinical processes are the best they can be. Our ten Special Interest Groups will continue to drive improvements across their areas, supported by clinical audits, research projects, and education programmes.
Refining our research and scholarship strategy and embedding our clinical audit programme to strengthen our culture of continuous learning.
•
Growing our CPR SmartTM programme to provide lifesaving training to more school children across Essex and Hertfordshire.
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Children’s packs funded by the Welcome Break Charitable Fund
Retail team leadership accepting the award for Charity Team of the Year
Operations
Retail
Delivering our Air Operator’s Certificate safely and on time will be a major focus. The Civil Aviation Authority will audit our operations within six months of go-live, and our teams are well-prepared to meet this milestone.
Our five-year retail strategy focuses on growth and sustainability. In 2025/26, we plan to open two new shops, expand our ecommerce division, enhance our Stevenage Donation Centre, increase high-value items, and explore premises for our first EHAAT superstore.
Fundraising Diversifying income remains essential to support our core service and clinical innovation. Volunteers and community fundraisers will continue to play a vital role, while we also aim to grow individual giving through lottery participation, one-off donations, and regular gifts. We will focus on building relationships with major donors, local businesses, and trusts and foundations, with our Fundraising Development Board leading initiatives to secure transformational gifts. Legacy and In Memory giving will remain a key area, helping supporters understand the impact their contributions have on our life-saving work.
Partnerships We will continue working with local ambulance and other air ambulance services, as well as Anglia Ruskin University to strengthen research, strategic collaboration, and local engagement, while welcoming MPs and community leaders to deepen support for our mission. With the commitment of our teams, volunteers, and supporters, I am confident that we will continue to deliver outstanding care, operate safely, and grow to meet the needs of every patient who relies on us. Essex & Herts Air Ambulance 21
CPR Champions in action at Notley High School, December 2024
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Empowering Schools and Communities: Our CPR Smart™ Journey Led by Adam Carr (Critical Care Paramedic and Clinical Community Lead) and paramedic Jon Stevens, CPR Smart™ is transforming CPR education across Essex and Hertfordshire by turning teachers and sixth formers into qualified trainers. This Champion-led approach means schools can deliver life-saving training independently and sustainably. Since launching, we've trained students at 39 schools and trained 320 Champions who are equipping students with the confidence to act when seconds count.
Why This Matters The statistics are stark: with around 1,600 cardiac arrests annually across Essex and Hertfordshire, and 8 in 10 occurring at home, bystander intervention is critical. Yet fewer than 10% of people survive an out-ofhospital cardiac arrest in the UK. For every minute without CPR, survival chances drop by 10%. This is where young people become pivotal. As Adam explains: "While the aim is not to create child first responders, the programme opens minds and builds confidence by removing fear and stigma around CPR when it matters most. By empowering children with the skills and belief to step forward, we are nurturing a generation that can make a real difference – strengthening our communities and helping to improve cardiac arrest survival rates across Essex and Hertfordshire.”
Building Sustainable Capability CPR Smart™ empowers schools to deliver training independently, year after year. By developing teacher and student Champions, we're creating self-sufficient programmes that don't rely on external trainers for every session.
This Champion-led model is already proving successful. Ms Maria Gladen, Assistant Head Teacher at Notley High School, observed: "Watching our student CPR SmartTM Champions grow in confidence and leadership has been incredible. This programme empowers young people with a life-saving skill – one that could help a loved one, a friend, or even a stranger." John Peters from Westfield School added: "Becoming a CPR Champion has given our teachers the confidence to integrate life-saving skills into the curriculum. It's a rewarding experience for everyone."
Looking Ahead To expand this impact, our Development Board is actively developing sustainable funding streams that will enable more schools to access the equipment and support they need. Through the Centre for Excellence's long-term vision, we're working to embed CPR Smart™ as a permanent fixture in education across the region – creating a ripple effect where each trained student represents a potential life saved. For more, visit CPRsmart.com
Essex & Herts Air Ambulance 23
Together, We Save Lives Philanthropy and Partnerships We are deeply grateful to all our supporters – individuals, businesses, trusts and foundations – whose generosity makes our life-saving work possible. Your transformational gifts, partnerships and commitment enable our crews to be there for people on the worst day of their lives. In 2024, we established a dedicated Philanthropy and Partnerships team to strengthen relationships with our most valued supporters and explore how major gifts can advance our mission. Building on the success of our Building our Future Fleet campaign, which culminated in the purchase of the second helicopter, we continue to seek transformational support for vital projects.
Championing Our Mission: The Development Board
the British Stunt Register Ball, which raised over £14,000.
We extend our sincere thanks to our Development Board, established in June 2024 and chaired by Mark Bevan, CVO DL. This group of influential volunteers brings expertise across business, community leadership and philanthropy, playing a crucial strategic role in championing major fundraising initiatives, including for CPR Smart™.
Corporate Partnerships
Major Gift Events Thank you to all who have organised and attended events in support of our work. Notable highlights include a carol concert organised by Michelle Perkins and Belinda Chambers raising over £31,000 for CPR Smart™, and
Beresford’s Property Dinner at Down Hall
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We are enormously grateful to all the businesses across Essex and Hertfordshire who support our mission through corporate volunteering, clothing drives, event sponsorship and financial contributions. We particularly thank Milbank Concrete Products for supporting campaigns including our Christmas remembrance campaign, and SRC Group for their three-year sponsorship of branded uniform across the entire charity. Thank you to Beresford’s Property Group and BizforBiz for hosting
Mark Bevan, Development Board Chair, with Dr Tony Joy
fundraising events supporting our core work, and to Gates Ford for their long-standing partnership and provision of a Ford Kuga plug-in hybrid featuring our Flight for Life Lottery branding.
Trusts and Foundations To all the trusts and foundations who support specific projects, equipment and our general needs – thank you. Your grants enable our critical care
teams to carry advanced, hospitalgrade equipment that saves lives. We are particularly grateful to The Grace Trust, Stansted Airport Community Fund and Persimmon Charitable Foundation for supporting i-STAT point-of-care blood analysers. These machines provide rapid diagnostics, enabling our teams to make immediate clinical decisions and improve patient outcomes.
Gifts in Wills We remember with deep thanks and gratitude all those who have chosen to leave a legacy to Essex & Herts Air Ambulance. These special gifts provide a stable income, funding one in four of our missions and ensuring that future generations receive the critical care they need.
Jonathan Ager with Gates Ford representatives Alison Salmon, Lucy Greenall and Jack Greenall
Actor Thomas Brodie-Sangster at the carol concert in Ware
Georgina Haylett, from SRC Group with Lyndsay Wood
Essex & Herts Air Ambulance 25
2024-25 Financial Summary All financial information within this Impact Report has been extracted from the charity’s audited financial statement for 2024-2025 filed at Companies House.
Merchandise £35,158
Other £7,610
Did you know? Our Flight for Life Lottery is operated through a wholly owned subsidiary company, Essex & Herts Flight for Life Lottery Ltd. All expenses, including prize money, are funded entirely from the income generated by lottery and raffle ticket sales. All subsequent profits are then donated to the charity, which at approximately 80p in every £1 of income is a very efficient form of raising funds.
Collection tins £80,256 Grant-making trusts £116,735 Events £151,423 In-memory £285,638
Total income £16,902,746
Donated services £587,568
Investments £879,726
Charity shops £1,576,825
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Legacies £1,956,919
Donations £2,057,272
Lottery £9,167,616
Navigating a Challenging Year Jonathan Ager, Finance Director & Deputy Chief Executive As Finance Director, I’m pleased to report that despite a challenging financial environment, we remain in a strong and stable position to continue delivering our life-saving service. While the fundraising environment remained difficult and supporters faced pressures on their disposable income, I’m encouraged that donations and our retail operation
continued to grow. Total expenditure increased as we made planned investments in our future capabilities. This included continued investment in our Centre for Excellence together with progressing towards operating under our own AOC – a strategic move that will ultimately give us greater control and operational flexibility.
Breakdown of Expenditure Charitable activities £12m Generating funds £3.1m Retail £1.5m Lottery £1.5m
Current Leadership team Mark Jarman-Howe Chief Executive Officer
Bill Long Aviation Director
Jonathan Ager Finance Director & Deputy CEO
Leila Clarke Retail Director
Dr Tony Joy Medical Director
Deborah McLean Fundraising & Marketing Director
I can assure supporters that our financial position remains robust. With healthy reserves, net cash, and investments, we are well-positioned to navigate any financial uncertainty and continue delivering outstanding critical care for the communities we serve.
Flight for Life Lottery
£1.5m
Retail Costs
£1.5m
Depreciation
£1.2m
Support Costs
£0.8m
Centre for Excellence
£0.8m
Airbase Premises
£0.4m
Clinical Costs
£3m
Helicopter & RRVs Generating Funds
Trustees Jonathan Trower, Chair Darren Hayward Roy Marfleet Claire Smith Andrew Tunningley Michelle Tennens Tony McHugh Dame Alwen Williams DBE
£5.8m £3.1m
During Financial Year 2024-25 Leadership team: Jane Gurney, Jonathan Ager, Lindsey Tuley, Pam Withrington, Dr Tony Joy Trustees: Jonathan Trower, Darren Hayward, Dr Ramzi Freij, Clive Gilham, Roy Marfleet, Claire Smith, Andrew Tunningley, Ellisa Estrin, Michelle Tennens
Essex & Herts Air Ambulance 27
Ways to Support
• Make a regular or one-off donation • Play the Flight for Life Lottery • Fundraise • Attend our events • Remember us in your Will • Volunteer with us • Support our charity shops • Enter the Rotor Raffle • Become a corporate partner
Essex & Herts Air Ambulance Flight House The Business Centre Earls Colne Business Park Colchester, Essex, CO6 2NS
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Charity Number: 1108989
@EssexHertsAirAmbulance
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