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NURSING TODAY TRANSITIONS

and TRENDS

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NURSING TODAY TRANSITIONS

and TRENDS

Nursing Education Consultants Chandler, Arizona; Adjunct Nursing Faculty

Upper Iowa University Online Campus Mesa, Arizona

Faculty

GateWay Community College Phoenix, Arizona

Elsevier

3251 Riverport Lane

St. Louis, Missouri 63043

NURSING TODAY: TRANSITIONS AND TRENDS, ELEVENTH EDITION

Copyright © 2023 by Elsevier Inc. All rights reserved.

ISBN: 978-0-323-81015-9

No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or any information storage and retrieval system, without permission in writing from the publisher. Details on how to seek permission, further information about the Publisher’s permissions policies and our arrangements with organizations such as the Copyright Clearance Center and the Copyright Licensing Agency, can be found at our website: www.elsevier.com/permissions.

This book and the individual contributions contained in it are protected under copyright by the Publisher (other than as may be noted herein).

Notice

Practitioners and researchers must always rely on their own experience and knowledge in evaluating and using any information, methods, compounds or experiments described herein. Because of rapid advances in the medical sciences, in particular, independent verification of diagnoses and drug dosages should be made. To the fullest extent of the law, no responsibility is assumed by Elsevier, authors, editors, or contributors for any injury and/or damage to persons or property as a matter of products liability, negligence or otherwise, or from any use or operation of any methods, products, instructions, or ideas contained in the material herein.

Previous editions copyrighted 2021, 2018, 2015, 2012, 2009, 2006, 2003, 2000, 1997, 1994.

Library of Congress Control Number: 2022939019

Senior Content Strategist: Sandra Clark

Senior Content Development Manager: Lisa Newton

Publishing Services Manager: Julie Eddy

Senior Project Manager: Abigail Bradberry

Designer: Patrick Ferguson

Printed in Canada

Last digit is the print number: 9 8 7 6 5 4 3 2 1

Peggy J. Black, MSN, RN, NE-BC

Associate Dean of Undergraduate Nursing

Mercy College of Health Sciences Des Moines, Iowa

Mary Boyce, MSN, RN, CCRN, CNE

Dean of Health Sciences

Nursing Mesa Community College Mesa, Arizona

Julie V. Darmody, PhD, RN, ACNS-BC

Clinical Associate Professor Emerita College of Nursing University of Wisconsin–Milwaukee Milwaukee, Wisconsin

Alice E. Dupler, MSN, JD, CNP, Esq

Professor School of Health Professions University of Providence Great Falls, Montana

Michael L. Evans, PhD, RN, NEA-BC, FACHE, FAAN

Dean and Professor School of Nursing Texas Tech University Health Sciences Center Lubbock, Texas

Ashley Zerwekh Garneau, PhD, RN

Nursing Faculty

GateWay Community College Phoenix, Arizona

Ruth I. Hansten, MBA, PhD, RN, FACHER

Principal Consultant and CEO Administration

Hansten Healthcare Santa Rosa, California

Peter G. Melenovich, PhD, RN, CNE

Faculty

Nursing Division

GateWay Community College Phoenix, Arizona

Cheryl D. Parker, PhD, RN, CNE

Clinical Assistant Professor School of Nursing

The University of Texas at Tyler Tyler, Texas

Jessica Maack Rangel, MS, RN, FNAP

Executive Vice President Health Systems Office of the President University of North Texas Health Science Center Fort Worth, Texas

Karin J. Sherrill, RN, MSN, CNE, ANEF, FAADN

Faculty

Nursing

Maricopa Community Colleges Phoenix, Arizona

Susan Sportsman, PhD, RN, ANEF, FAAN

Managing Director

Collaborative Momentum Consulting Forestburg, Texas

Christa L. Steffens, EdD, MSN, RN, CNE

Associate Dean of Graduate Nursing Mercy College of Health Sciences Des Moines, Iowa

Stephanie Tippin, DNP, RN, NP Director of Nursing

Nursing

Upper Iowa University Fayette, Iowa

JoAnn Zerwekh, EdD, RN

President/CEO, Nursing Education Consultants

Chandler, Arizona; Adjunct Nursing Faculty

Upper Iowa University Online Campus Mesa, Arizona

Tyler Zerwekh, BA, MPH, DrPH, REHS

Operations Manager

Immunizations Unit

Texas Department of State Health Services

Austin, Texas

ANCILLARY WRITERS

Charla K. Hollin, RN, BSN

Allied Health Division Chair

University of Arkansas Rich Mountain Mena, Arkansas

TEACH for Nurses and PowerPoint Slides

Linda Turchin, RN, MSN, CNE

Professor Emeritus of Nursing

Fairmont State University

Fairmont, West Virginia

Test Bank; Student Review Questions and Case Studies

REVIEWERS

Kathleen Boreale, PhD, RN, A.P.N., C, FNP-BC, CCRN-K, ACHPN

Assistant Professor Caldwell University Caldwell, New Jersey

Melissa A. Layne, RN, MSN

BSN Clinical Coordinator/Assistant Professor of Nursing University of Charleston Charleston, WV

Eleonor A. Pusey-Reid, DNP, RN, M.Ed

Associate Professor; School of Nursing

MGH Institute of Health Professions Boston, MA

Patricia Vasquez, MSN, RN Professor

Trinity Valley Community College Athens, Texas

Nursing Today: Transitions and Trends evolved out of the authors’ experiences with nursing students in their final semester and the students’ transition into the realities of nursing practice. With the changes in health care and the practice of nursing, there is even more emphasis on the importance of assisting new graduates through the transition from education to practice. Nursing education and the transition process are experiencing a tremendous impact from changes in the health care delivery system.

In this 11th edition, we provide several new features that we believe are vital to the professional development and success of our future generation of nurses. For soon-to-be nurses, we have clarified the differences among critical thinking, clinical judgment, and decision making in Chapter 1, Role Transitions. We have also added a new feature throughout selected chapters to build clinical judgment and decision-making skills by including Next Generation NCLEX® (NGN) test items, which are a “call” for nursing students to use clinical judgment. We have updated information about incorporating mindfulness and building resiliency into nursing practice as well as offered mindfulness and resiliency exercises that students can begin practicing right now! We have also provided tips for studying effectively in groups, strategies for maximizing time effectively, online resources for improving time-management skills, and popular apps for organizing documents in Chapter 2, Personal Management: Time and Self-Care Strategies. We have updated information on dedicated education units as a clinical teaching model for assisting nursing students’ transition to practice, along with helpful tips for transitioning from mentee to mentor, in Chapter 3, Mentorship, Preceptorship, and Nurse Residency Programs. We have also updated information on how the delivery of transition programs have changed since the coronavirus 2019 (COVID-19) pandemic. In Chapter 4, Employment Considerations: Opportunities, Resumes, and Interviewing, we have updated data on the latest employment projections for the nursing profession and have added tips for responding to questions during an in-person, phone, or virtual job interview. We kept the same easy reading style to present timely information, along with updated information on the 2019 NCLEX-RN® Detailed Test Plan and samples of the alternate-item format test items appearing on the NCLEX-RN® Exam in Chapter 5, NCLEX-RN® Exam and the New Graduate. We have also added effective test-taking strategies that students can employ on the NCLEX exam. We are pleased to offer a new section in Chapter 5 outlining the NGN Project, along with an explanation of the different types of NGN test items that will be on the NGN exam beginning in 2023. We have also included an NGN NCLEX examination–style unfolding case study in Chapter 5 to showcase the six cognitive skills (recognize cues, analyze cues, prioritize hypotheses, generate solutions, take action, and evaluate outcomes) in the NCSBN Clinical Judgment Measurement Model (NCJMM). In Chapter 6, Historical Perspectives: Influences on the Present, we have included a brand-new NGN test item on client advocacy. In Chapter 7, Nursing Education, we have updated statistics on the current nursing demographic profile and nursing shortage, and in Chapter 8, Nursing Theories, we have provided an updated practice issue that looks at the influence of nursing theory on nurses’ practice during a global pandemic. We have also provided updated content as it relates to factors impacting the image of nursing in Chapter 9, Professional Image of Nursing.

Recognizing the need for new graduate nurses to develop effective leadership and management skills to navigate and practice in the rapidly changing health care setting, we have included an overview of the clinical nurse leader role in the practice setting as well as offered strategies for adapting to change in Chapter 10, Challenges of Nursing Management and Leadership. Updated information on TeamSTEPPS as a tool for improving interprofessional communication has also been added to Chapter 11, Building Nursing Management Skills. Content on interprofessional collaborative practice, group dynamics and group member roles, and strategies for communicating in the workplace has been updated and can be found in Chapter 12, Effective Communication, Team Building, and Interprofessional Practice. Strategies for resolving conflict professionally and personally are offered in Chapter 13, Conflict Management.

The results of initiatives based on the recommendations from the Future of Nursing (2010) report have been expanded in Chapter 15, The Health Care Organization and Patterns of Nursing Care Delivery. Health equity initiatives focusing on providing culturally and linguistically appropriate services to diverse populations and improving the health needs of the lesbian, gay, bisexual, and transgender community are explored in Chapter 21, Cultural and Spiritual Awareness. Methods for evaluating patient care, patient satisfaction, and quality outcome measures in today’s redesigned health care system have been highlighted in Chapter 22, Quality Patient Care. Issues in emergency preparedness education, and training, including the global (COVID-19) pandemic, have been included in Chapter 26, Emergency Preparedness

We have continued to provide the graduate nurse with information on nursing informatics and management and have continued to increase the focus on the use of information technology for transitioning graduates by including content on cybersecurity, patient engagement through online technologies, and the use of robotics and artificial intelligence in patient care delivery. We have updated information on how technology such as cloud computing, clinical decision support systems, and point-of-care electronic documentation can provide data tracking and analysis for improving workflow processes and patient care in Chapter 23, Nursing Informatics. The enhanced nurse licensure compact program’s influence on telehealth services provided by nurses is elaborated on in Chapter 17, Political Action in Nursing

Chapters related to current issues in health care, such as Chapter 14, Delegation in the Clinical Setting; Chapter 15, The Health Care Organization and Patterns of Nursing Care Delivery; Chapter 16, Economics of the Health Care Delivery System; Chapter 18, Collective Bargaining: Traditional (Union) and Nontraditional Approaches; Chapter 19, Ethical Issues; Chapter 20, Legal Issues; Chapter 21, Cultural and Spiritual Awareness; Chapter 22, Quality Patient Care; Chapter 25, Workplace Issues; and Chapter 26, Emergency Preparedness, have been expanded. One of our goals with this book is to provide graduating nurses with practical guidelines that can be implemented in their transition from nursing students to effective entry-level nursing practice. Additionally, we have provided foundational content that will serve as a resource for graduating nurses continuing their nursing education. For these reasons, we have included key differences among evidence-based practice, research utilization, and nursing research using relevant patient case scenarios to highlight the steps involved in each process in Chapter 24, Using Evidence-Based Practice and Nursing Research.

The classic findings and experience of Marlene Kramer and her research on reality shock and Patricia Benner’s work on performance characteristics of beginning and expert nurses continue to affect the need for transition courses in nursing education programs. These

courses focus on trends and issues to assist new graduates to be better prepared to practice nursing in today’s world. With the increased demands and realities of the health care system, it is necessary for new graduates to make the transition rapidly to an independent role. We have written this book for use in these transition courses and to assist individual students in anticipating encounters in a rapidly changing, technologically oriented work environment. Some of the lengthy tables and figures have been moved to Evolve Resources to keep the material intact and to make the reading easier. We have maintained and added additional cartoons drawn by C.J. Miller, BSN, RN. We think they add a smile and perhaps make the difficult information a little easier to comprehend. Each chapter begins with Learning Objectives and a quote as an introduction to the content. Within each chapter, there is a practical application of the concepts discussed. Critical Thinking boxes in the text highlight information to facilitate the critical thinking process. Using a question approach, material is presented in a logical, easy-to-read manner. There are also opportunities to respond to thought-provoking questions and student exercises to facilitate self-evaluation of learning. Research for Best Practice boxes have been incorporated to provide implications for nursing practice and opportunities for discussion on how to incorporate the information into the practice setting. We have also continued to provide online resources and relevant websites for each chapter. Readers receive an overall view of the nursing profession from historical events that influenced nursing to the present-day image as well as the legal, ethical, political, and onthe-job issues confronting today’s professional nurses. Communication and delegation in the workplace, time management, instructions on writing an effective resume, interviewing tips, guidelines for using social media as a professional, employee benefits, attaining certification in a nursing specialty, and self-care strategies are among the sound career advancement tools provided.

FOR NURSING FACULTY

Our key goal in developing this book has been to provide timely information that is applicable to current practice and is fun to read. An Instructor’s TEACH for Nurses lesson plan manual, which is internet based, is available from the publisher on the Evolve website to assist faculty in planning and promoting a positive transition experience. This valuable website contains suggestions for classroom and clinically based student activities. We have included accompanying textbook appendices and have expanded the content within Evolve, which supports the textbook. It includes PowerPoint presentations with audience-response questions; sample NCLEX-style questions, including alternate-format items; case studies; and NGN test items. The Evolve website will continue to provide updated information as new trends and issues affect the practice of nursing. For a detailed description of the Evolve resources that accompany this textbook, please take a look at the Teaching and Learning Resources listed next. Please consult your local Elsevier representative for more details.

TEACHING AND LEARNING RESOURCES

For Instructors

Instructor Resources on Evolve, available at http://evolve.elsevier.com/Zerwekh, provide a wealth of material to help you make your nursing instruction a success. In addition to all of the Student Resources, the following are provided for instructors:

n TEACH for Nurses Lesson Plans, based on the chapter Learning Objectives in the textbook, serve as ready-made, modifiable lesson plans and a complete roadmap to link all parts of the educational package. These concise and straightforward lesson plans can be modified or combined to meet your particular scheduling and teaching needs.

n PowerPoint Presentations are organized by chapter with approximately 700 slides for in-class lectures. These are detailed and include customizable text and image lecture slides to enhance learning in the classroom or in internet-based course modules. If you share them with students, they can use the note feature to help them with your lectures.

n Audience Response Questions for i > clicker and other systems are provided with one to three multiple-answer questions per chapter to stimulate class discussion and assess student understanding of key concepts.

n New Next-Generation NCLEX® (NGN)–Style Case Studies are six NGN-style case studies focused on issues and trends in nursing.

n The Test Bank has more than 275 test items, complete with the correct answer, rationale, cognitive level of each question, corresponding step of the nursing process, appropriate NCLEX format, and Client Needs label.

n Case Studies, including answers, engage students with the opportunity to apply the knowledge they have learned in real-life situations.

For Students

Student Resources on Evolve, available at http://evolve.elsevier.com/Zerwekh, provides a wealth of valuable learning resources for students.

n An updated Evolve website for students includes Answer Key to Textbook Next-Generation NCLEX® (NGN)–Style Case Studies, Student Review Questions, Case Studies, Resume Templates, Lists of Nursing Organizations, and Sample NCLEX-RN®–Style Questions, including Alternate Item Format and sample Memory Notecard images.

JoAnn Zerwekh Ashley Zerwekh Garneau

ACKNOWLEDGMENTS

The success of previous editions of this book is a result of the contributions and efforts of our chapter contributors, who provided their expertise and knowledge, and our book reviewers, who provided their insights and suggestions on pertinent issues in nursing practice. This new edition is no exception. We thank the staff at Elsevier for their assistance and guidance during the revision of the 11th edition: Sandy Clark, senior content strategist, and Lisa Newton, senior content development manager. We also extend our gratitude to Abigail Bradberry, senior project manager, for monitoring the production of this book to ensure its delivery on schedule; a special thank you goes to Patrick Ferguson, designer, for the overall book layout and design.

I would like to thank my children, Tyler and Ashley (my coauthor!), and my grandchildren, Ben Garneau, Maddie, and Harper Zerwekh, for putting a smile on my face and coaxing me to step away from the computer during challenging times in the revision process. I would like to thank Bob Dillon (the real Bob Dillon ☺) for his kindness, love, and unwavering support during this revision process. I am so grateful to have a wonderful friend who loves to golf, take me out to dinner, and travel.

JoAnn I would like to express sincere gratitude to my family for their unwavering support, unconditional love, and patience during the manuscript revision. I would also like to thank my dear friend and colleague, Peter Melenovich, for helping me through life’s challenges amidst a global pandemic. Thank you, Peter, for your positive affirmations that gave me the perseverance to complete the manuscript revision. Last, I would like to thank my mom, JoAnn, for her kindred spirit and for inspiring me to pursue the profession of nursing. You are my confidant and mentor and the nurse I aspire to be.

CONTENTS

UNIT I: PROFESSIONAL GROWTH AND TRANSITION

1. Role Transitions, 2

JoAnn Zerwekh and Ashley Zerwekh Garneau Transitions, 3

What Are Transitions? 3

What Are Important Factors Influencing Transitions? 3

Transitions in Nursing, 4

Reality Shock, 5

What Is Reality Shock? 5

What Are the Phases of Reality Shock? 7

What Is Transition Shock? 11

Role Transformation, 11

When Does the Role Transition to Graduate Nurse Begin? 13

How Can I Prepare Myself for This Transition Process? 15 Conclusion, 21 Rules of the Road, 22 Bibliography, 23

2. Personal Management: Time and Self-Care Strategies, 25

JoAnn Zerwekh

Managing Your Time, 26

Balance Is the Key, 26

What Are Your Biological Rhythms, and How Do You Use Them? 26

What Is Meant by Right and Left Brain Dominance, and Where Is My Brain? 26

Which Are You? 28

How Can I Manage My Physical Environment? 28

What About Managing the Telephone? 30

What About All That E-Mail, Texting, or Social Media? 31

How Can I Manage My Time? 31

Managing Tasks, 32

How Do I Deal With Procrastination? 32

Consider the Consequences, 33

The Earlier, the Better, 33

Managing Others, 34

What About Delegation and Time Management? 35

Managing Your Goals, 35

Begin by Listing, 36

Prioritize With the ABCD System, 36 Keep It Going, 38

Self-Care Strategies, 38 Is Burnout Inevitable for Nurses? 39

Cultivating Mindfulness, 40 Empowerment and Self-Care, 42 Conclusion, 49 Bibliography, 51

3. Mentorship, Preceptorship, and Nurse Residency Programs, 52

Ashley Zerwekh Garneau Historical Background, 53

What Mentoring Is and Is Not, 53

What Is Preceptorship? 54

What Is a Dedicated Education Unit? 55

What Happens if I Experience a Challenge During My Preceptorship or Clinical Rotation? 56

What Is a Nurse Residency Program? 57

How to Find a Mentor, 61

What Are the Characteristics of a Successful Mentor? 61

What Is a Mentoring Moment? 62

When Do We Need Mentors? 63

What Is the Role of the Mentee? 63

What Are the Characteristics of the Mentee? 64

What Are the Types of Mentoring Relationships? 64

Mentoring Through Reality Shock, 64

Transitioning From Mentee to Mentor, 66

What Does the Future Hold? 67

Conclusion, 70

Bibliography, 70

4. Employment Considerations: Opportunities, Resumes, and Interviewing, 72

JoAnn Zerwekh

What Is Happening in the Job Market? 74

Self-Assessment, 75

What Are My Clinical Interests? 75

What Are My Likes and Dislikes? 75

What Are My Personal Needs and Interests? 77

What Are My Career Goals? 78

Researching Prospective Employers, 78

What Employment Opportunities Are Available? 78

What About Advanced Degrees in Nursing? 80

How Do I Go About Researching Prospective Employers? 80

Employment Considerations: How Do You Decide on an Employer? 80

What Do I Need to Know to Assess the Organization? 83

How Do You Go About Assessing an Organization to Find What You Want? 83 Portfolios, 84

What Is an E-Portfolio? 85

Traditional and Employer-Focused Resumes, 85

How Do I Write an Effective Resume? 85

What Information Is Necessary for a Resume? 86

What Else Should I Submit With My Resume? 88

What Are the Methods for Submitting Resumes? 89

The Interview Process, 91

How Do I Plan My Interview Campaign? 91

Strategies for Interview Success, 93

Face-To-Face Interview: Critical First 5 Minutes! 95

Phases of the Interview, 96

How Do I Handle Unexpected Questions or Situations? 96

Now Can We Talk About Benefits? 97

Job Offers and Possible Rejection, 98

Postinterview Process, 99

Follow-up Communication, 99

What If I Do Not Like My First Position? 100

What If It Is Time to Change Positions? 101

Conclusion, 101

Bibliography, 102

5. NCLEX-RN Exam® and the New Graduate, 103

Zerwekh

The NCLEX-RN® Exam, 104

Who Prepares It and Why Do We Have to Have It? 104

How Will the Nurse Licensure Compact Affect Your License? 104

What Is the NCLEX-RN® Exam Test Plan? 105

What Does Computer-Adaptive Testing Mean? 106

What Are Some of the Other Things I Really Need to Know About the NCLEX-RN® Exam? 110

Preparing for the NCLEX-RN® Exam, 110

Where and When Should I Start? 110

NCLEX Rules, 113

How Do I Select an NCLEX-RN® Exam Review Course? 113

NCLEX-RN® Exam Review Books: Which One Is Right for You? 117

NCLEX-RN® Practice Exam, 118

Test Anxiety: What Is the Disease? How Do You Get Rid of It? 119

What Kinds of Questions Can I Expect on the NCLEX-RN® Exam? 120

What Difference Do Test-Taking Strategies Make? 120

What Are Strategies for Answering MultipleChoice Questions? 121

What Are Alternate Item Format Questions? 122

What Is the Next Generation NCLEX Project? 125

NCLEX-RN® Exam Testing Tips, 134

Conclusion, 135

Bibliography, 136

UNIT II: NURSING: A DEVELOPING PROFESSION

6. Historical Perspectives: Influences on the Present, 138

JoAnn Zerwekh

Nursing History: People and Places, 139

Where Did It All Begin? 139

Why Deacons, Widows, and Virgins? 139

How Did Knighthood Contribute to Nursing? 140

What About Revolts and Nursing? 140

Florence Nightingale: The Legend and the Lady, 141

American Nursing: Critical Factors, 145

What Was It Like in Colonial Times? 145

What Happened to Nursing During the US Civil War? 145

How Did the Roles of Nurses and Wives Compare During the Victorian Era? 145

Who Were the Reformers of the Victorian Era? 146

What Were the Key Challenges and Opportunities in 20th- and 21st-Century Nursing? 146

How Did the Symbols (Lamp, Cap, and Pin) of the Profession Evolve? 147

What Are the Key Events and Influences of the 21st Century? 147

Resources, 148

History of Nursing Education, 151

What Is the History of Diploma Nursing? 151

What Is the History of Associate Degree Nursing? 151

What Is the History of Baccalaureate Nursing? 152

What Is the History of Graduate Nursing Education? 152

The Nurse’s Role: The Struggle for Definitions, 153

What Do Nurses Do? 153

What Is the Traditional Role of a Nurse? 154

Did You Know You Would Be a Teacher or Educator? 155

When Did the Nurse Become an Advocate? Nurse in the Role of Advocate, 155

What Is the Role of Manager of Care? 158

Can Nurses Be Colleagues? 158

Where Does This Leave the Role of Colleague? 159

What About Experts? 159

Conclusion, 159

Bibliography, 161

7. Nursing Education, 164

Ashley Zerwekh Garneau

Path of Diploma Education, 166

What Is the Educational Preparation of the Diploma Graduate? 166

Path of Associate Degree Education, 166

What Is the Educational Preparation of the Associate Degree Graduate? 166

Path of Baccalaureate Education, 167

What Is the Educational Preparation of the Baccalaureate Graduate? 167

Other Types of Nursing Education, 167

What Are the Other Available Educational Options? 167

What Is a Concurrent Enrollment BSN Completion Program? 168

What Is a BSN/MSN Completion Program? 170

Nontraditional Paths for Nursing Education, 171

What About a Master’s Degree as a Path to Becoming a Registered Nurse? 171

Graduate Education, 171

What About Graduate School? 171

Why Would I Want a Master’s Degree? 172

How Do I Know Which Master’s Degree Program Is Right for Me? 174

Why Would I Want a Doctoral Degree? 175

How Do I Know Which Doctoral Program Is Right for Me? 175

Credentialing: Licensure and Certification, 175

What Is Credentialing? 175

What Is Nursing Licensure? 176

What Is Certification? 176

What Is Accreditation? 176

Nursing Education: Future Trends, 177

The Changing Student Profile, 177

Educational Mobility, 177

A Shortage of Registered Nurses, 178

A Shortage of Qualified Nursing Faculty, 178

Technology and Education, 179

Changing Health Care Settings, 179

The Aging Population, 179

Conclusion, 179

Bibliography, 180

8. Nursing Theories, 182

Ashley Zerwekh Garneau

Nursing Theory, 182

What Is Theory? 182

What Nursing Theory Is Not, 183

Why Theory? 183

What Is the History of Nursing Theory? 183

Who Are the Nursing Theorists? 189

Selected Nursing Theorists, 189

Betty Neuman—Systems Model, 193

Future of Nursing Theory, 196

Conclusion, 198

Bibliography, 199

9. Professional Image of Nursing, 201

Christa L. Steffens

Professional Image of Nursing, 202

What Do We Mean by the “Image” of Nursing? 202

What Constitutes a Profession? 207

Is Nursing a Profession? 208

Nursing Organizations, 212

What Should I Know About Professional Organizations? 212

What Organizations Are Available to Recent Graduates? 213

Conclusion, 217

Bibliography, 218

UNIT III: NURSING MANAGEMENT

10. Challenges of Nursing Management and Leadership, 221

Peggy J. Black

Management Versus Leadership, 222

What Is the Difference Between Management and Leadership? 222

What Are the Characteristics and Theories of Management? 224

What Is Meant by Management Style? 225

What Are the Characteristics and Theories of Leadership? 227

Management Requires “Followership”, 231

The 21st Century: A Different Age for Management and for Leadership, 231

The Silent or Veteran Generation, 233

The Baby Boomers, 233

Generation X, 233

Generation Y, 234

Generation Z or Generation Now, 234

Generation Alpha, 235

Power and Authority in Nursing Management, 237

Do You Know the Difference Between Power and Authority? 237

What Are the Different Types of Power? 238

Management Problem Solving, 239

How Are Problem-Solving Strategies Used in Management? 239

Evidence-Based Management Protocols and Interventions, 240

How Are Problem Solving and Decision Making Related? 242

What Effect Does the Leader Have on the Group? 243

Who Is the Clinical Nurse Leader? 244

The Challenge of Change, 245

Who Initiates Change and Why? 247

Conclusion, 250

Bibliography, 250

11. Building Nursing Management Skills, 253

Jessica Maack Rangel

Communication and Patient Safety, 254

How Can I Improve My Verbal Communication for Patient Safety? 255

How Can I Improve My Written Communication for Patient Safety? 255

Communicating When It Is Critical—What Do You Need To Do? 259

Critical Patient Tests, 259

Critical Hand-Off Communication, 260

Shift Change—So Much to Say … So Little Time, 261

Other Communications: Discharge Planning and Teaching, 263

How Can I Deal With All the Interruptions? 263

What Skills Do I Need to Use the Telephone Effectively? 266

Managing Time in the Clinical Setting, 266 Get Organized Before the Change-of-Shift Report, 267

Prioritize Your Care, 267

Organize Your Work by Patient, 269 Managing Others, 271

What About Delegating and Time Management? 271

Supervising and Evaluating the Care Provided by Others, 272 Conclusion, 273 Bibliography, 274

12. Effective Communication, Team Building, and Interprofessional Practice, 276

JoAnn Zerwekh and Ashley Zerwekh Garneau Communication in the Workplace, 277

How Can I Communicate Effectively With My Supervisor? 278

How Can I Communicate Effectively With Other Nursing Personnel? 278

What Does My Image Communicate to Others? 279

What Should I Know About the “Grapevine”? 280

How Can I Handle Cultural Diversity at Work? 281

Components of Effective Communication, 282

How Can I Communicate Effectively in Writing? 282

How Can I Learn to Speak Effectively? 282

What Listening Skills Do I Need to Develop? 285

How Can I Use Nonverbal Communication Effectively? 287

Group Communication, 290

What Is Group Process? 290

How Can You Improve Communications in Group Meetings? 291

Team Building and Interprofessional Practice, 292

What Is Team Building? 292

What Is Interprofessional Practice? 295

When Nurses Work Together as an Interprofessional Team, Everyone Involved Benefits! 297

Assertive Styles of Communication, 299

How Can Nurses Be More Assertive? 300

What Are the Benefits of Assertiveness? 301

What Are My Basic Rights as a Person and as a Nurse? 301

How Can I Begin to Practice Assertive Communication? 301

What Are the Components of Assertive Communication? 302

When to Use Assertive Communication, 303 Conclusion, 304 Bibliography, 305

13. Conflict Management, 306

JoAnn Zerwekh Conflict, 307

What Causes Conflict? 307

Conflict Resolution, 308

What Are Ways to Resolve Conflict? 308

What Are Some Basic Guidelines for Choosing the Technique to Use? 310

Dealing With Difficult People, 312

What Are Some Techniques for Handling Difficult People? 312

What Is Anger? 317

What Is the Solution for Handling Anger? 317

Sexual Harassment in the Workplace, 320

What Is Sexual Harassment? 321

What Can I Do About It? 322

Conclusion, 323

Bibliography, 324

14. Delegation in the Clinical Setting, 325

Ruth I. Hansten

What Does Delegation Mean? 326

The Delegation Process, 327

Who Is Accountable Here? 327

The Right Task, 330

What Can I Delegate or Assign? 331

Is There Anything I Cannot Delegate? 334

The Right Circumstances, 335

How Can I Determine the Strengths and Weaknesses of Team Members? 337

What Are the Causes of Performance Weaknesses? 338

The Right Person, 340

How Can I Use Outcomes in Delegating? 340

The Right Direction and Communication, 342

How Can I Get the Delegate to Understand What I Want? 342

The Right Supervision and Evaluation, 345

How Can I Give and Receive Feedback Effectively? 345

Conclusion, 347

Bibliography, 348

UNIT IV: CURRENT ISSUES IN HEALTH CARE

15. The Health Care Organization and Patterns of Nursing Care Delivery, 352

Susan Sportsman

What Are Some Important Challenges Currently Facing Health Care? 353

Cost of Health Care, 353 Managed Care, 353

What Impact Has Managed Care Had on Costs? 354

Affordable Care Act, 354

Strategies to Control Costs, 355

Value-Based Care, Pay for Performance, and Accountable Care Organizations, 355

What Is Value-Based Care? 355

What Is Pay for Performance? 355

What Are Accountable Care Organizations? 357

Case Management, 357

Nurse Navigator Programs, 358

Disease Management, 358

Do Disease Management Programs Reduce the Cost of Health Care? 358

What Tools Are Used to Support Care Coordination? 359

Evidence-Based Practice, 359

How Do We Know That Critical Pathways and Disease Management Protocols Reflect the Latest and Best Practice? 359

Shortage of Nurses, 360

How Can Health Care Organizations Retain Nurses? 360

Magnet Hospitals, 360

The Impact of the 2010 Institute for Medicine Future of Nursing Report, 361

Quality of Care and Patient Safety, 363

Institute for Healthcare Improvement, 363

The Effects of Various Patterns of Nursing Care Delivery, 364

What Is the Total Patient Care or Private-Duty Model? 365

What Is Functional Nursing? 365

What Is Team Nursing? 366

What Is Primary Nursing? 367

What Is Patient-Focused Care? 367

What Is the Most Effective Model of Nursing Care? 368

Nurse Staffing, 370

What Is the Impact of Staffing Patterns on the Quality of Care? 370

How Are Nursing Work Assignments Determined? 372

What About Scheduling Patterns? 373

What About the Use of Overtime? 373

Conclusion, 374

Bibliography, 375

16. Economics of the Health Care Delivery System, 378

Julie V. Darmody

What Are the Trends Affecting the Rising Costs of Health Care? 379

Intrinsic Factors, 379

Extrinsic Factors, 380

Why Is Cost Expenditure the Effect of the Changing Economic Environment on Clinical Practice? 380

How is the Us Health Care System Financed? 381

The Affordable Care Act of 2010, 381

Employer-Sponsored Health Insurance, 381

Introduction to Economics, 382

Government Allocation Decisions, 383

Payer Allocation Decisions, 383

Marketplace Allocation Decisions, 383 Budgets, 384

What Are the Basic Concepts of Budgets? 385

What Are the Types of Budgets? 386

Fiscal Responsibility to the Patient, 389

Fiscal Responsibility to the Employing Organization, 392

Fiscal Responsibility to the Payer of Care, 394

Conclusion, 395 Bibliography, 395

17. Political Action in Nursing, 397

Michael L. Evans

What Exactly Is Politics? 399

What Other Strategies Would You Suggest? 400

What Are the Skills That Make Up a Nurse’s Political Savvy? 400

What Is Power, and Where Does It Come from? 402

A Way to Look at Power and Where to Get It, 402

Networking Among Colleagues, 404

Building Coalitions, 404

What About Trade-Offs, Compromises, Negotiations, and Other Tricks of the Trade? 405

How Do I Go About Participating in the Election Process? 405

What Is a Political Action Committee? 406

After Getting Them Elected, Then What? 407

Controversial Political Issues Affecting

Nursing, 411

Uniform Core Licensure Requirements, 411

Nursing and Collective Bargaining, 412

Equal Pay for Work of Comparable Value or Comparable Worth? 412

Safe Nurse Staffing, 412

Nursing Workforce Development Programs, 414

Health Care Reform, 414

Conclusion, 415

Bibliography, 415

18. Collective Bargaining: Traditional (Union) and Nontraditional Approaches, 417

Ashley Zerwekh Garneau

When Did the Issues Leading to Collective Bargaining Begin? 419

The Evolution of Collective Bargaining in Nursing, 420

Legal Precedents for State Nursing Associations as Collective Bargaining Agents, 420

Who Represents Nurses for Collective Bargaining? 421

Traditional and Nontraditional Collective Bargaining, 421

Collective Bargaining: Perspectives of the Traditional Approach, 422

Where Does Collective Bargaining Begin? 422

What Can a Union Contract Do? 422

What Are the Elements of a Sound Contract? 425

Traditional Collective Bargaining: Its Risks and Benefits, 426

Collective Bargaining: Perspectives of the Nontraditional Approach, 427

Nontraditional Collective Bargaining: Its Risks and Benefits, 427

American Nurses Association and National Nurses United: What Are the Common Issues? 428

Collective Bargaining: The Debate That Continues, 431

Registered Nurse Participation in Collective Bargaining, 432

How Can Nurses Control Their Own Practice? 433

Future Trends, 433 Conclusion, 434

Acknowledgment, 435

Bibliography, 435

19. Ethical Issues, 437

Karin J. Sherrill

Understanding Ethics, 438

What Are Your Values? 438

Moral and Ethical Principles, 440

Controversial Ethical Issues Confronting Nursing, 451

Abortion, 451

Euthanasia, 453

Futile Care and Physician-Assisted Suicide, 454

What Are the Ethical Issues Regarding Transplantation? 457

What Is the Ethical Issue Regarding the Use of Fetal Tissue? 457

What Are the Ethical Issues Regarding In Vitro Fertilization? 458

What Are Genetics and Genomics? 458

Allocation of Scarce Resources, 459

Impact of a Pandemic, 460

What Are Some of the Possible Solutions Being Debated? 460

What Are the Ethical Issues Around Involuntary Commitment? 461

Professional Boundaries, 461

What Is the Impact of Social Media and Social Networking on Nursing Practice? 461

Emerging Ethical Issues in Health Care, 461

Conclusion, 463

Bibliography, 464

20. Legal Issues, 466

Alice E. Dupler

Sources of Law, 467

Where Does Law Come from? 467

Civil Actions—Torts, 470

Invasion of Privacy and Breaches of Privacy and Confidentiality, 472

Miscellaneous Intentional Torts and Employment Civil Rights Claims, 473

Court Actions Based on Legal Principles, 474

Nursing Licensure, 475

Disciplinary Actions, 476

Scope of Practice, 476

Multistate Licensure, 477

What About Substance Use Disorder in Nursing? 477

Negligence, 478

Basic Elements of Negligence, 478

Do You Have a Professional Duty? 479

Falling Below the Standard of Care: Was There a Breach of the Professional Duty? 479

What Are Established Policies and Procedures? 480

Applying “Causation” to Case Study 3, 482

Who Might have Liability (Responsibility) in a Claim? 483

Personal Liability, 483

Supervisory Liability, 484

Institutional Liability, 485

Student Liability, 485

What Defenses Might Be Available in Malpractice Claims? 485

Common Categories of Negligence, 486

Medication Errors, 486

Provide a Safe Environment, 487

Patient Falls, 488

Equipment Failure, 489

Failure to Assess Adequately, Monitor, and Obtain Assistance, 490

Failure to Communicate Adequately, 490

Failure to Report, 491

Failure to Document, 492

Related Legal Concepts, 494

Informed Consent, 494

Advance Directives, 495

Criminal Actions, 496

What Criminal Acts Pose a Risk to the Nurse? 496

Risk Management and Quality Improvement, 497

How Do I Protect Myself and My Patient From Risks? 497

Malpractice Insurance, 499

What About Individual Malpractice Insurance? 499

What Is Institutional Coverage? 500

What Should I Ask About Institutional Coverage? 500

What Is Professional Licensure Defense Insurance? 500

What Happens When I Go to Court? 500

Legal Issues Affecting Nursing, 501

Health Care Costs and Payment Issues, 501

Health Care Delivery Issues, 502

Issues About Life-and-Death Decisions, 503 Conclusion, 504 Bibliography, 505

UNIT V: CONTEMPORARY NURSING PRACTICE

21. Cultural and Spiritual Awareness, 509

Ashley Zerwekh Garneau

Culture and Spirituality, 510

What Is Meant by Cultural and Linguistic Competence? 510

What Practice Issues Are Related to Cultural and Linguistic Competence? 512

Social Determinants of Health and Health Care Disparities, 513

Strategies for Providing Culturally Competent Care, 514

A Culturally Diverse Workforce, 515

What Is the Meaning of Spirituality? 515

Cultural and Spiritual Assessment, 516

What Are Cultural and Spiritual Beliefs Regarding Illness and Cures? 516

How Do You Assess Spiritual Need? 520

Conclusion, 520 Bibliography, 521

22. Quality Patient Care, 524

Stephanie Tippin

Standards of High-Quality Health Care

Management, 525

What Is Root-Cause Analysis? 526

History and Evolution of Quality in Health Care, 527

What Are Core Measures? 529

What Is HCAHPS? 530

Just What Is the Joint Commission? 530

What Are National Patient Safety Goals? 530

Monitoring the Quality of Health Care, 531

What Is Quality Improvement? 531

How Do We Monitor Quality? 531

What Are an Indicator and a Metric? 531

What Is Performance Improvement? 534

What Are the Barriers to Quality Improvement? 534

What Are Some Other Agencies Influencing Patient Safety? 535

Quality Improvement Methods, 539

Tools and Processes for Continuous Quality Improvement, 539

What Is Six Sigma? 539

How Do We Use DMAIC, 542

The Define Phase, 543

The Measure Phase, 545

The Analyze Phase, 546

The Improve Phase, 546

The Control Phase, 547

Health Care Provider Credentialing for Quality Improvement, 549

Health Literacy, 550

Conclusion, 550

Bibliography, 552

23. Nursing Informatics, 554

Cheryl D. Parker

Nursing Informatics, 555

Nursing Informatics: Why Do I Care? 555

What Is Nursing Informatics? 556

Experience and Education, 557

Role of the Informatics Nurse and Informatics

Nurse Specialist, 557

Barriers to Success, 558

The Certification Process, 558

Professional Practice, Trends, and Issues, 558

What Are Regulatory and Accreditation Requirements? 558

Electronic Health Records, 561

The e-World Is Coming Wait, It’s Here, 562

Electronic Medical Record and Electronic Health Record, 562

Personal Health Record, 564

Technology Changing Workflow for the Better—Medication Fulfillment, 565

Computerized Provider Order Entry and Clinical Decision Support, 565

Barriers to Health Information Technology Still Remain, 566

Trends, 567

The Next Generation of Health Care Delivery, 567

Patient Engagement, 568

Telemedicine, Telehealth, and Health Monitoring, 569

Cloud Computing, 570

Big Data, 570

Robotics in Patient Care, 570

Artificial Intelligence in Health Care: The Time Is Almost Here, 571

Patients and the Internet, 572

What Do I (and Patients) Need to Know to Evaluate an Internet Resource? 572

Patient Portals, 574

Data Access at the Point of Care, 574

Computers in the Nurses’ Station, 574

Mobility in the Clinical World, 574

Smartphones, 575

Using Data to Improve Care at the Bedside, 577

Nursing Informatics and You, 577

Conclusion, 579

Bibliography, 580

24. Using Evidence-Based Practice and Nursing Research, 582

Peter G. Melenovich

What Is Evidence-Based Practice? 582

Step 1: Define the Problem, 584

Step 2: Identify, Review, and Evaluate the Data Applicable to the Problem, 584

Step 3: Design a Practice Change Based on the Data While Incorporating the Clinical Expertise of the Nurse and Patient Preferences, 585

Step 4: Implement the Change in Nursing Practice, 585

The Need for Nursing Practice Based on Research, 586

What Is Nursing Research Utilization? 586

What Are the Steps for Nursing Research Utilization? 586

Research Utilization: What Is It Not? 590

Research Utilization Compared with Nursing Research and the Conduct of Research, 591

How Is the Use of Research in Practice Different From Conducting Research? 591

What Is the Relationship Between Nursing Theory and Research Utilization? 594

Defining Your Practice Context, 595

What Are the Health, Social, and Cultural Characteristics of the Patient Population Being Served? 595

What Are the Health Care Delivery Characteristics of Your Setting? 595

What Are the Motivators and Barriers for Incorporating Nursing Research into Your Practice? 596

The National Institute of Nursing Research, 596

What Is Its Function? 596

The Agency for Healthcare Research and Quality, 597

What Is Its Function? 597

Conclusion, 597

Bibliography, 598

25. Workplace Issues, 599

Mary Boyce

Questions to Ask When Starting a New Position, 600

Ergonomic Hazards for Health Care Workers, 601

Back Injury, 601

Safe Patient Handling and Mobility, 602

Ergonomic Workstations, 603

Repetitive Motion Disorders, 604

Workplace Violence: A Growing Concern in Health care, 604

Lateral Violence (Bullying) and Other Forms of Workplace Harassment, 605

Other Workplace Issues, 608

Needlestick and Sharps Safety, 608

Handling Staffing Shortages, 610

Mandatory Overtime, 612

Assigned to a Unit That Is Unfamiliar (Floating)—What Do I Do Now? 614

Making a Mistake—What Do I Do Now? 615

Conclusion, 617

Bibliography, 618

26. Emergency Preparedness, 620

Tyler Zerwekh and JoAnn Zerwekh

What Is Public Health Preparedness? 621

Clinical Preparedness, 621

What Are Biologic Agents? 621

What Are Chemical Agents? 621

What Are Radiologic or Radioactive Agents? 624

What Is a Pandemic? 625

What Is Personal Protective Equipment in Disaster Response? 628

What Is Disaster Nursing? 628

What Is Triage? 630

Public Health Preparedness and Administrative Efforts, 632

Community Health Nurse Issues and Public Health Preparedness, 633

Epidemiologic Aspects, 633

What Is the Strategic National Stockpile? 635

What Is a CHEMPACK? 635

What Is ESAR-VHP? 635

Medical Reserve Corps, 636

Disaster Medical Assistance Teams, 636

What Do I Need to Know About Community Preparedness Issues? 636

What Do I Need to Know About Disaster Mental Health? 636

Individual and Family Preparedness Issues, 639

Emerging Trends and Issues in Emergency Preparedness, 642

The 2010 Institute of Medicine Report, 644

Conclusion, 644

Bibliography, 645

Index, 647

Answers to NGN Text Questions

UNIT I

Professional Growth and Transition

1

Role Transitions

Additional resources are available at http://evolve.elsevier.com/Zerwekh/nsgtoday/

When you’re finished changing, you’re finished. Benjamin Franklin

Role transition can be a complex experience.

After completing this chapter, you should be able to:

• Discuss the concept of transitions.

• Identify the characteristics of reality shock.

• Compare and contrast the phases of reality shock.

• Identify the stages of transition shock.

• Identify times in your life when you have experienced a reality shock or role transition.

• Describe methods to promote a successful transition.

Welcome to the profession of nursing! This book is written for nursing students who are in the midst of transitions in their lives. As a new student, you are beginning the transition to becoming indoctrinated into nursing, and sometimes it is not an easy transition. For those of you who are in the middle of nursing school, do you wonder if life even exists outside of nursing school? To students who will soon graduate, hang on; you are almost there! For whatever transition period you are encountering, our goal is to help make your life easier during this period of personal and professional adjustment into nursing. We have designed this book to help you keep your feet on the ground and your head out of the clouds, as well as to boost your spirits when the going gets rough.

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