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COMMUNITY LIVING GUIDE LAMAA MADINAT JUMEIRAH LIVING

WELCOME HOME TO LAMAA, MADINAT JUMEIRAH LIVING

TABLE OF CONTENTS Welcome To Your Community �� 2 About Dubai Holding Community Management �� 4 Discover Your Community �� 6 Supporting Your Home After Handover �� 7 Move In To Your New Home �� 9 Shaping Your Everyday Living �� 12 Everything You Need, At Your Fingertips �� 14 Planning Improvements To Your Home �� 15 Looking After Your Community, Together �� 17 Home Maintenance and Improvement Guidelines �� 19 Supporting Your Safety At Home �� 22 Enjoying Your Community Spaces ��23 Exploring Your Neighbourhood �� 27 Community Living Made Easy ��30 Supporting Our Community Standards ��32 Understanding Your Community Charges ��36 Paying Your Community Charges, Made Easy•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••• 38 Moving Out With Ease ��40 Bringing Your Community To Life ��42 Stay Connected With Us••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••• 44 Frequently Asked Questions•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••• 45 Glossary �� 51

YOUR COMMUNITY JOURNEY

Welcome Home

Beyond Your Doorstep

Before You Move In

Living Together In Harmony

Getting You Settled In

Understanding Your Community Charges

Living Connected

Moving Out With Ease

Taking Care of Your Home

Staying Connected

Life In Your Community

References and Resources

WELCOME HOME GETTING YOU SETTLED IN

BEFORE YOU MOVE IN

WELCOME TO YOUR COMMUNITY Welcome to Lamaa, Madinat Jumeirah Living.

LIVING CONNECTED

Nestled within the prestigious Madinat Jumeirah Living community, Lamaa offers a refined lifestyle where contemporary living meets the timeless charm of traditional Arabesque architecture. Bordering the community’s lush central park and thoughtfully designed landscapes, Lamaa provides the perfect balance of nature, connectivity and everyday convenience in the heart of Jumeirah. As you begin your journey in Lamaa, this guide is here to help you feel informed, connected and at home. Whether you are settling into your new home, exploring the community’s amenities or accessing services and support, you’ll find everything you need to make the most of your community.

TAKING CARE OF YOUR HOME

With landscaped walkways, wellness-focused amenities and a direct air-conditioned pedestrian bridge to Souk Madinat Jumeirah, along with a wide selection of retail, dining and leisure experiences just moments away, Lamaa offers a lifestyle designed around comfort, wellbeing and convenience. As you settle in, we encourage you to explore your surroundings, connect with your neighbours and enjoy everything your new community has to offer.

LIFE IN YOUR COMMUNITY

Warm regards,

MOVING OUT WITH EASE

UNDERSTANDING YOUR COMMUNITY CHARGES

LIVING TOGETHER IN HARMONY

BEYOND YOUR DOORSTEP

Francis Giani Chief Executive Officer

REFERENCES AND RESOURCES

Lamaa, Madinat Jumeirah Living / Community Living Guide

STAYING CONNECTED

Lamaa is thoughtfully designed to balance tranquillity with modern convenience.

WELCOME HOME GETTING YOU SETTLED IN

BEFORE YOU MOVE IN

ABOUT DUBAI HOLDING COMMUNITY MANAGEMENT Dubai Holding Community Management (DHCM) is an integrated, customer-centric community management company committed to creating sustainable, well-managed communities that inspire a strong sense of belonging.

LIVING CONNECTED

We oversee the operation and upkeep of shared spaces and essential services, including landscaping, cleanliness, security coordination and facilities management, ensuring your community remains safe, well maintained and consistently operating to a high standard.

TAKING CARE OF YOUR HOME

At Dubai Holding Community Management, we are committed to supporting residents and ensuring a seamless community living experience. While we manage and maintain the community’s common areas and shared services, matters relating to property construction, structural defects, warranties and defect liability periods are managed by the respective developer. Our approach is guided by a focus on resident experience, efficient service delivery and continuous improvement, supported by technology and community engagement initiatives.

UNDERSTANDING YOUR COMMUNITY CHARGES

LIVING TOGETHER IN HARMONY

BEYOND YOUR DOORSTEP

LIFE IN YOUR COMMUNITY

Through our vision, Building Tomorrow Together, we are committed to delivering communities that are well managed, connected and designed for long-term value.

Lamaa, Madinat Jumeirah Living / Community Living Guide

REFERENCES AND RESOURCES

STAYING CONNECTED

MOVING OUT WITH EASE

Standards that help maintain our communities

WELCOME HOME GETTING YOU SETTLED IN

BEFORE YOU MOVE IN

DISCOVER YOUR COMMUNITY About Lamaa, Madinat Jumeirah Living

LIVING CONNECTED

Set within the prestigious Madinat Jumeirah Living, Lamaa is a residential community where contemporary comfort meets the timeless character of traditional Arabesque architecture. Overlooking landscaped courtyards and open green spaces, it offers a calm and refined setting in one of Dubai’s most established neighbourhoods. The residences are designed with bright, open interiors and well-planned layouts that bring in natural light and space. Every detail is considered to support comfortable, functional living for individuals and families alike.

TAKING CARE OF YOUR HOME

Framing the community are landscaped parks, shaded promenades and pedestrian-friendly pathways that encourage an active and balanced way of life. Walking and jogging trails, recreational areas and family amenities sit alongside quiet corners to unwind, all woven into a peaceful natural environment. A short walk across the air-conditioned pedestrian bridge connects residents directly to Souk Madinat Jumeirah, with its shops, restaurants and leisure attractions. Well linked to Jumeirah Road and Sheikh Zayed Road, Lamaa keeps the wider city within easy reach while preserving its own sense of seclusion.

Lamaa, Madinat Jumeirah Living / Community Living Guide

REFERENCES AND RESOURCES

STAYING CONNECTED

MOVING OUT WITH EASE

UNDERSTANDING YOUR COMMUNITY CHARGES

LIVING TOGETHER IN HARMONY

BEYOND YOUR DOORSTEP

LIFE IN YOUR COMMUNITY

Here, heritage-inspired design, green open spaces and a welcoming community spirit come together to create a place that feels both grounded and effortlessly connected.

SUPPORTING YOUR HOME AFTER HANDOVER Defect Liability Period

Following the handover of your apartment in Lamaa, Madinat Jumeirah Living, your home is covered under a Defect Liability Period (DLP), managed by Dubai Holding Real Estate (DHRE). The DLP is in place to ensure that any construction-related defects identified after handover are addressed in a timely and efficient manner.

Dubai Holding Real Estate (DHRE) – Your DLP Support

During the Defect Liability Period (DLP), our affiliated team at DHRE is responsible for addressing and rectifying any defects related to the original construction and handover condition of your apartment

What is covered ▶ Finishing items such as paintwork, joinery, flooring and fittings ▶ Plumbing or drainage issues related to the original installation ▶ Electrical faults associated with base build works ▶ Air conditioning, ventilation or cooling-related issues linked to initial installation ▶ Drainage blockages or infrastructure issues present at the time of handover ▶ Manufacturing defects or installation-related issues affecting mechanical, electrical or sanitary systems

What is not covered ▶ Normal wear and tear or natural material ageing ▶ Damage caused by misuse, neglect or third parties ▶ Delays in reporting defects that result in further damage ▶ Blockages or issues caused by regular usage over time ▶ Secondary or consequential damage (e.g. damage to furniture or décor) ▶ Consumables and minor maintenance items ▶ Alterations or modifications carried out after handover and any related third-party contractor work ▶ Issues resulting from lack of routine or preventive maintenance ▶ Installation or performance of appliances not provided by the developer ▶ Matters related to external authorities or service providers (e.g. DEWA, district cooling, telecom providers, fire safety systems)

▶ Design-related concerns or preferences

WELCOME HOME BEFORE YOU MOVE IN GETTING YOU SETTLED IN LIVING CONNECTED TAKING CARE OF YOUR HOME LIFE IN YOUR COMMUNITY

Raising a Request Defects should be reported through the designated DLP channels provided at the time of handover. To raise a service request, you may contact the team via: ▶ Whatsapp: 800 MERAAS (800 637227) and select ‘Maintenance Request’

▶ Phone (UAE): 800 MERAAS (800 637227) +971 4 871 3735 ▶ Phone (International): +971 4 871 3735 ▶ Email: customersupport@meraas.ae

BEYOND YOUR DOORSTEP

To support a prompt resolution, residents are encouraged to provide clear details of the issue, along with supporting photographs where applicable. Once a request is logged, the team will review the request and advise on the next steps or arrange a service appointment, if required. Access to Your Home We require residents to provide access to their property, where necessary, to allow inspections and completion of any required remedial works. In some cases, access to adjacent units or common areas may also be required to facilitate repairs.

LIVING TOGETHER IN HARMONY

After the Defect Liability Period Once the Defect Liability Period ends, certain components within your apartment may continue to be covered under individual manufacturer warranties.

UNDERSTANDING YOUR COMMUNITY CHARGES

You may refer to the warranty documents provided in the handover pack for details on coverage, terms and contact information. To proceed with a warranty claim: ▶ Confirm coverage with your preferred service provider

▶ Submit the required technical report directly to the warranty provider for further processing

To ensure continued validity, residents are encouraged to maintain installed equipment in line with the manufacturer’s guidelines.

Dubai Holding Community Management - Community Services and Support

MOVING OUT WITH EASE

Dubai Holding Community Management (DHCM) oversees the ongoing management and maintenance of Lamaa’s shared spaces and community services, including: ▶ Maintenance of common areas and building infrastructure

▶ Landscaping, streets and public realm upkeep ▶ Community services, compliance and resident support

REFERENCES AND RESOURCES

Lamaa, Madinat Jumeirah Living / Community Living Guide

STAYING CONNECTED

Requests relating to construction defects within your apartment during the DLP fall under the scope of DHRE and should be raised through the designated DLP process. DHCM remains available to support residents with all community-related services and enquiries.

MOVE INTO YOUR NEW HOME A Move-in Permit is essential and required before your move-in and without it, access may be restricted or denied. Once issued, your Move-in Permit issued via email is valid for 10 days from the date of issue. This needs to be presented to the building security at the time of move-in.

Download and sign in to your community app.

Navigate to the Move-In Permit section and start your application.

Select your preferred move-in date and submit your request.

Receive your approved Move-In Permit via the app and/or email.

Enter the required details, including resident and moving company information.

Present your approved permit on the day of your move to complete the move-in process.

Terms and Conditions Permit Validity and Documentation ▶ Submit your move-in request at least 24 hours in advance.

▶ The Move-In Permit is valid only for the 10-day period stated on the permit. ▶ Present your Emirates ID, Title Deed or Ejari (as applicable) and the approved Move-In Permit to building security on the day of your move.

▶ The moving company must also present the approved permit before access is granted. ▶ Moving companies must comply with all community access and security requirements.

WELCOME HOME BEFORE YOU MOVE IN GETTING YOU SETTLED IN LIVING CONNECTED TAKING CARE OF YOUR HOME LIFE IN YOUR COMMUNITY BEYOND YOUR DOORSTEP

Move-In Schedule ▶ Move-ins are permitted from Monday to Saturday, 8:00 AM – 6:00 PM.

LIVING TOGETHER IN HARMONY

▶ Noisy works are permitted between 9:00 AM – 1:00 PM and 3:00 PM – 5:00 PM, Monday to Saturday. ▶ Move-ins and noisy works are not permitted on Sundays or public holidays. During the Move

▶ Appropriate floor protection must be provided in all common areas during the move. ▶ Keep common areas clean and ensure all waste is removed and disposed of appropriately after the move.

UNDERSTANDING YOUR COMMUNITY CHARGES

▶ Park vehicles only in designated parking areas and comply with community speed limits. ▶ Use designated service lifts and loading areas (where applicable) and follow any building-specific move-in procedures.

Resident Responsibilities

▶ Units are for single-family occupancy only. Sharing is not permitted. ▶ Ensure guests, contractors and moving companies comply with community access, security requirements and

MOVING OUT WITH EASE

the Community Rules and Regulations.

Safety and Liability

▶ Residents and moving companies are responsible for following all safety requirements during the move.

▶ Residents and moving companies are responsible for any damage caused to common areas during the move-in process.

▶ Dubai Holding Community Management is not liable for accidents or injuries during the Non-Compliance

▶ Failure to comply with these requirements may result in access being denied or applicable penalties being imposed.

Lamaa, Madinat Jumeirah Living / Community Living Guide

REFERENCES AND RESOURCES

STAYING CONNECTED

move-in process.

WELCOME HOME GETTING YOU SETTLED IN

BEFORE YOU MOVE IN

SHAPING YOUR EVERYDAY LIVING As you settle into your new home at Lamaa, Madinat Jumeirah Living, the below information has been provided to help support a smooth transition and familiarise you with essential services available within and around the community.

LIVING CONNECTED

Keys, Access Cards and Entry Devices

Your residence is fitted with the necessary keys, access cards and entry devices associated with your home and building facilities, with these typically provided at the time of handover.

TAKING CARE OF YOUR HOME

Duplicate Keys For your privacy and security, Dubai Holding Community Management does not retain duplicate keys or access devices for individual residences. Additional Access Devices or Replacements Requests relating to replacement or additional access cards, remotes or building access devices may be subject to community procedures and applicable charges. Residents may contact the building security team or concierge for guidance and assistance.

LIFE IN YOUR COMMUNITY

Access to certain areas including rooftops, plant rooms, utility rooms and service areas remains restricted to authorised personnel only.

Water and Electricity

Water and electricity services are provided by the Dubai Electricity and Water Authority (DEWA). To get started, residents may register and manage their accounts through DEWA’s official channels. For assistance: +971 4 601 9999 or visit www.dewa.gov.ae.

BEYOND YOUR DOORSTEP

Telephone, TV and Internet connections

UNDERSTANDING YOUR COMMUNITY CHARGES

LIVING TOGETHER IN HARMONY

Your residence is designed to support telephone, television and internet connectivity. Service availability and providers may vary depending on the building. To activate new services or transfer an existing account, residents are encouraged to contact the relevant telecommunications provider directly.

Waste Disposal

Residents are requested to use the designated garbage chutes for household waste. Please ensure waste is sealed and not left in corridors, lift lobbies or common areas or chute rooms. Recyclables should be separated into designated bins and bulk waste should be arranged through approved channels. Construction debris and renovation waste should be managed through approved collection and disposal procedures.

Lamaa, Madinat Jumeirah Living / Community Living Guide

STAYING CONNECTED

Residents are requested to use their allocated parking spaces and ensure that all vehicles are parked within designated areas. Visitors may use allocated visitor parking. Kindly ensure that all parking guidelines within the community are followed at all times. Residents are also required to register their vehicles for the ANPR system by providing the vehicle plate number, car model and a copy of the Mulkiya (vehicle registration card).

REFERENCES AND RESOURCES

Parking

MOVING OUT WITH EASE

USEFUL TIPS

BOOK COMMUNITY AMENITIES

Sc h e d u l e a n d m a n a g e your move-in or move-out process with just a few taps.

Se c u r e h a s s l e - f r e e access with access ca r d s t h r o u g h q u i c k easy steps.

Re se r v e y o u r community amenity to receive instant confirmation.

Re q u e s t a m i n o r m o d i f i ca t i o n N O C f o r non-structural changes.

WELCOME HOME

QUICK PAY

UNDERSTANDING YOUR COMMUNITY CHARGES

MINOR M O D I F I CAT I O N S

BEYOND YOUR DOORSTEP

A P P LY F O R AC C E S S CA R D S

LIVING TOGETHER IN HARMONY

M OV E - I N / M OV E - O U T

LIFE IN YOUR COMMUNITY

TAKING CARE OF YOUR HOME

LIVING CONNECTED

GETTING YOU SETTLED IN

BEFORE YOU MOVE IN

ELEVATING EVERYDAY EASE WITH THE NEW MERAAS APP

I n s t a n t l y se t t l e se r v i c e charge dues for quick transactions.

www.eservice.meraas.com

Lamaa, Madinat Jumeirah Living / Community Living Guide

REFERENCES AND RESOURCES

STAYING CONNECTED

MOVING OUT WITH EASE

YOUR HOME. YOUR COMMUNITY. NOW CLOSER THAN EVER.

PLANNING IMPROVEMENTS TO YOUR HOME APP PERMIT Type of visitor

Contractors for Longer Works (minor modifications)

Major Maintenance Works & Architectural Changes

Type of Access

Valid for Seven Days

Short Term / Long-Term Access Permit (Developer NOC and additional approvals required)

Nature of Visit

Covers minor modification works that continue for two to seven days with repeated access and involves tools, noise and/or materials.

Covers major modification works that affect the structure, layout, building systems or external appearance of the home and require formal approvals before commencement.

Who and What are Included

Indoor painting

Flooring (dry areas)

Minor electrical works (additional sockets)

Joinery upgrades

Internal carpentry

External CCTV installation (for villas)

AC repairs/ replacement

Smart home installations

Kitchen/bath fixtures

Light-weight planter installations

How to Gain Access

▶ Apply for the Minor Modification Permit via your Community App before the works. ▶ Present the permit, proof of employment and valid ID proof on the days of visit. *Available on your Community App

Internal Major Works Kitchen or bathroom redesigns

Internal partition construction or removal

Structural modifications

Electrical load upgrades

False ceiling works involving MEP or fire systems

HVAC upgrades*

Bathroom remodelling

Plumbing modifications affecting common services

*HVAC Upgrades or modifications exceeding the apartment’s designed cooling capacity are not permitted Architectural & Landscape Changes Balcony modifications

Any works affecting common areas or building systems

Window or façaderelated modifications

Structural modifications

▶ Obtain a Major Modification Works NOC from the Developer through your Community App.

▶ Obtain the required approvals from Dubai Development Authority. ▶ Submit the approved documents to support@dubaiholdingcm.ae to apply for a Major Modifications Work Permit. No works would commence until the Major Modifications Work Permit has been issued. ▶ Following permit approval, contractors must obtain gate passes from the community security for all personnel requiring access by providing the below documents for gate pass issuance: ▶ Developer NOC

▶ Major Modifications Work Permit ▶ Contractor Trade Licence ▶ Emirates ID copies of personnel requiring access

▶ Where subcontractors are engaged, additional supporting documentation (a letter of appointment, contract or similar document confirming the relationship between the principal contractor and subcontractor for the project) will be required.

Additional Permits Required: Delivery of heavy materials, use of cranes, lifting equipment, heavy machinery or similar equipment are not covered under the Major Modifications Work Permit and require separate permits, approvals and access arrangements.

What’s not allowed ▶ Unauthorised structural modifications ▶ Façade alterations ▶ Balcony enclosures ▶ Installation of satellite dishes ▶ External AC installations ▶ Works affecting common building services ▶ Modifications to fire and life-safety systems ▶ Installation of equipment within common areas ▶ Heavy items placed on balconies beyond approved load limits ▶ The installation of cameras on door handles or in any position that

captures or monitors common areas, neighbouring properties or other residents is strictly prohibited.

Working hours Monday to Saturday, 8 AM to 6 PM Noisy work hours: 9 AM – 1 PM, 3 PM – 5 PM No work on Sundays, public holidays (except emergencies)

Permits for moving-in/out require separate requests that can be applied via the app*. *Available on your Community App

WELCOME HOME

Contractor & Visitor Access Guide

BEFORE YOU MOVE IN

Whether you’re welcoming a visitor, arranging a repair or planning improvements to your home, this guide will help you understand the required access procedures, approvals and community requirements.

with security/concierge desk or community gate Everyday Visitors

Same-Day Access

Covers works completed in a day. Not Allowed: Continuous work/modifications over multiple days.

Covers short-term, routine, non-construction, non-technical visits.

Urgent maintenance crew ▶ Electrical ▶ Plumbing ▶ AC servicing

Handyman services

Pest control providers

Cleaning staff

Housemaids

Household staff (nurses, caregivers)

Domestic staff

Holiday home guests

Deliveries (food, courier, furniture, appliances)

Babysitters, nannies

LIVING CONNECTED

Internet, telecom technicians

Family and friends

Valuation inspectors

TAKING CARE OF YOUR HOME

Emergency personnel ▶ Police ▶ Ambulance ▶ Firefighters

GETTING YOU SETTLED IN

Short-repairs / Installations

Insurance assessors

LIFE IN YOUR COMMUNITY

Installation/removal (furniture, appliances )

Disclaimer Permit approval does not guarantee access to the community. Community Security may verify contractors, workers, materials and supporting documentation before granting entry. Access may be denied, revoked or suspended if permit conditions, security requirements or community rules are not met.

STAYING CONNECTED

▶ Follow community rules and regulations at all times. ▶ Valid ID must be carried and presented upon request. ▶ Approved permits and supporting documents must be available during works. ▶ Prior approval is required before commencing any works. ▶ Protect common areas and shared infrastructure. ▶ Residents are responsible for any damage resulting from works. ▶ Debris and materials must be removed upon completion. ▶ Observe approved working hours at all times and park in designated areas only. ▶ Hazardous or flammable materials are prohibited. ▶ Photography and videography in amenities require prior approval. ▶ Non-compliance may result in denied access, suspension of works or penalties.

Approval requirements, supporting documentation, fees, processes and timelines may change from time to time based on developer, regulatory or operational requirements.

Lamaa, Madinat Jumeirah Living / Community Living Guide

REFERENCES AND RESOURCES

Terms and Conditions

MOVING OUT WITH EASE

UNDERSTANDING YOUR COMMUNITY CHARGES

LIVING TOGETHER IN HARMONY

BEYOND YOUR DOORSTEP

▶ Present valid ID proof at the security/concierge desk or community gate on the day of visit. ▶ No permits are required

LOOKING AFTER YOUR COMMUNITY, TOGETHER Below is a quick overview of key responsibilities to help you manage your home and contribute to a well-maintained community.

Area of Interest

Homeowners/Resident’s Responsibility

Dubai Holding Community Management’s Responsibility

Things to Remember

During move-in

Residents are responsible for any damage caused to common areas during the move-in process, whether directly or by the appointed moving company. Please ensure all areas are kept clean after use.

If damages are not caused by the resident, repairs to common areas will be handled by DHCM.

Coordinate with your moving company to ensure proper supervision. Where applicable, arrange movein permits, lift bookings and access approvals in advance through the Community App or building management.

Inside your home

Maintaining your apartment or residence, including minor repairs and upkeep within the unit, is the resident’s responsibility.

DHCM maintains shared spaces and common area assets within the community.

You may wish to engage a professional maintenance provider to support regular upkeep and repairs.

Water and electricity

Utility consumption and related charges within your residence are the resident’s responsibility, where applicable.

Utility infrastructure serving common areas, such as lighting and shared systems, is maintained by DHCM.

Consider using energyefficient lighting and appliances to support sustainable living.

Waste Disposal

Residents are encouraged to dispose of household waste via designated garbage chutes. Bags must be securely sealed and not left in corridors, lift lobbies, common areas or chute rooms. Bulk waste should not be disposed of through chutes and must be arranged for collection. Construction and renovation waste must not be disposed of in community waste areas and should be managed through approved channels.

Waste collection and maintenance of common waste disposal areas are managed by DHCM.

For large waste items, please arrange collection through an approved service provider to support cleanliness and convenience.

WELCOME HOME BEFORE YOU MOVE IN GETTING YOU SETTLED IN

Any plumbing or air conditioning issues within the residence should be addressed through a qualified technician arranged by the resident, unless covered under applicable building maintenance provisions.

Maintenance of plumbing and AC systems serving common areas is managed by DHCM.

If travelling for an extended period, consider switching off non-essential appliances and arranging periodic checks of your residence.

Balconies and Outdoor Spaces

Residents are responsible for maintaining balconies and ensuring items are safely secured and do not create safety hazards or impact neighbouring residences.

DHCM maintains external building façades and common area landscaping, where applicable.

Avoid storing bulky items or hanging objects that may affect building appearance, safety or surrounding residences.

Insurance

Residents are encouraged to insure their personal belongings, furniture, appliances and valuable items within the residence.

Common areas are DHCM’s responsibility.

It is recommended to ensure adequate coverage is in place for personal belongings as well as potential damages within the unit.

Home Modifications

Any interior or exterior alterations to your home may be carried out only with consent from DHCM and Planning & Approvals Department with the approved guidelines. Any damages to common areas as a result of home modification work will be charged directly to the homeowner.

DHCM manages approvals and oversees compliance related to modifications affecting common areas or building standards.

Unauthorised alteration is a violation of the Community Rules and will result in you being given a Non-Compliance Penalty. Additional strict penalties may be applied by the local authorities.

Access Control and Visitor Management

Residents are responsible for registering visitors and ensuring guests comply with community rules and access procedures.

DHCM manages common area access systems and visitor processes, where applicable.

Lamaa, Madinat Jumeirah Living / Community Living Guide

LIVING CONNECTED

Plumbing and air conditioning

TAKING CARE OF YOUR HOME

It is recommended to engage a Dubai Municipality-approved pest control provider for safe and effective treatment.

LIFE IN YOUR COMMUNITY

DHCM carries out pest control in common areas on a regular basis.

BEYOND YOUR DOORSTEP

Residents are responsible for arranging pest control treatments within their residence when required.

LIVING TOGETHER IN HARMONY

Pest control

UNDERSTANDING YOUR COMMUNITY CHARGES

Things to Remember

MOVING OUT WITH EASE

Dubai Holding Community Management’s Responsibility

STAYING CONNECTED

Homeowners/ Resident’s Responsibility

REFERENCES AND RESOURCES

Area of Interest

HOME MAINTENANCE AND IMPROVEMENT GUIDELINES Home Maintenance Tips

Keeping your home well maintained helps ensure a comfortable and hassle-free living experience. Here are a few simple tips to help you stay on track:

▶ Air Conditioning

All apartments are fitted with individual or centralised air-conditioning systems. Residents are responsible for routine upkeep, including cleaning AC filters, coils, drain trays and condensate lines to ensure efficient performance. It is recommended to engage a qualified HVAC professional for periodic servicing to maintain optimal cooling efficiency and indoor air quality.

▶ Smoke Detector Systems

All apartments are fitted with fire alarm devices such as smoke or heat detectors, maintained by community management in line with safety regulations. Residents are required to provide access to the appointed service provider, as requested, to support routine inspections and maintenance and ensure compliance with Dubai Civil Defence requirements.

▶ Water Systems

Your home is fitted with a water pump and solar water heater. Residents are encouraged to report any leaks or irregularities within their apartment promptly to ensure timely maintenance and prevent further issues.

WELCOME HOME BEFORE YOU MOVE IN GETTING YOU SETTLED IN LIVING CONNECTED TAKING CARE OF YOUR HOME LIFE IN YOUR COMMUNITY

▶ Electrical Systems

BEYOND YOUR DOORSTEP

If you experience a power interruption within your apartment, you may wish to check circuit breakers and ensure all switches are properly set.

LIVING TOGETHER IN HARMONY

For outages affecting the entire apartment, or in cases of water leaks or AC issues, residents are requested to log a maintenance request with the community management team at support@dubaiholdingcm.ae. For building-wide outages, residents may also contact DEWA on +971 4601 9999.

▶ Balcony Maintenance

UNDERSTANDING YOUR COMMUNITY CHARGES

Residents are responsible for maintaining balcony areas, including: • Keeping floor drains clear of debris • Ensuring proper water flow and avoiding water stagnation • Preventing damage to finishes and waterproofing Care should be taken to avoid excess water discharge to lower units.

▶ Pest Control

Residents may arrange pest control services within their apartments as required. It is recommended to engage Dubai Municipality-approved providers for safe and effective treatment.

▶ Drainage Systems

MOVING OUT WITH EASE

Regularly checking drains can help prevent blockages and water build-up. Routine maintenance is recommended to keep systems functioning smoothly. For ongoing upkeep, you may consider engaging a professional maintenance provider for periodic checks of your home’s systems.

Call us at 800 DUBAICM (3822426)

Write to us at support@dubaiholdingcm.ae

Lamaa, Madinat Jumeirah Living / Community Living Guide

REFERENCES AND RESOURCES

STAYING CONNECTED

If you need further support or guidance, our team is here to help.

WELCOME HOME GETTING YOU SETTLED IN

BEFORE YOU MOVE IN

SUPPORTING YOUR SAFETY AT HOME Fire Safety System

LIVING CONNECTED

Maintaining a safe environment is a shared responsibility within the community. Lamaa is equipped with building fire safety systems designed to support emergency response procedures. Residents are encouraged to familiarise themselves with emergency exits and evacuation routes and to keep corridors and access points clear at all times. Access to certain areas including rooftops, plant rooms, utility rooms and service areas remains restricted to authorised personnel only.

TAKING CARE OF YOUR HOME

Fire safety equipment, including smoke detectors and alarms, should not be tampered with. Any concerns may be reported through the appropriate support channels.

Insurance

Protecting your home and belongings is an important part of comfortable community living. While community areas may be managed separately, residents are encouraged to consider suitable insurance coverage for their residence and personal belongings for additional peace of mind.

LIFE IN YOUR COMMUNITY

Community Insurance Insurance arrangements relating to common areas and shared assets may vary depending on the building and community structure. Residents are encouraged to contact the relevant building management team should they require additional information.

BEYOND YOUR DOORSTEP

Home Insurance Residents may wish to consider insurance coverage to help protect their residence against unexpected events. This may include:

LIVING TOGETHER IN HARMONY

▶ Fire, flooding and unforeseen incidents ▶ Water damage ▶ Accidental damage ▶ Temporary accommodation costs, where applicable

Contents Insurance To help protect personal belongings, residents may also wish to consider contents insurance, which can provide coverage for:

Lamaa, Madinat Jumeirah Living / Community Living Guide

REFERENCES AND RESOURCES

STAYING CONNECTED

MOVING OUT WITH EASE

UNDERSTANDING YOUR COMMUNITY CHARGES

▶ Jewellery and valuables ▶ Furniture and household items ▶ Electronics and appliances ▶ Personal belongings within the residence

ENJOYING YOUR COMMUNITY SPACES General Community Amenities The community offers a range of thoughtfully designed amenities to support a comfortable and active lifestyle. These shared spaces provide residents and families with opportunities to relax, stay active and spend quality time together.

WELCOME HOME BEFORE YOU MOVE IN GETTING YOU SETTLED IN

Kids’ Play Area A safe and welcoming space where children can play, explore and enjoy outdoor activities, encouraging fun and social interaction within the community.

LIVING CONNECTED

Operating Hours: 6:00 AM to 10:00 PM

Gymnasium

TAKING CARE OF YOUR HOME

A well-equipped fitness space designed to support your health and wellness, making it easy to stay active as part of your daily routine.

Lamaa, Madinat Jumeirah Living / Community Living Guide

REFERENCES AND RESOURCES

STAYING CONNECTED

MOVING OUT WITH EASE

UNDERSTANDING YOUR COMMUNITY CHARGES

LIVING TOGETHER IN HARMONY

BEYOND YOUR DOORSTEP

LIFE IN YOUR COMMUNITY

Operating Hours: 6:00 AM to 10:00 PM

Swimming Pools (Kids & Adults) Dedicated swimming pools for both adults and children offer a relaxing environment to unwind, stay active and enjoy time with family. Operating Hours: 6:00 AM to 10:00 PM

STAYING CONNECTED

MOVING OUT WITH EASE

UNDERSTANDING YOUR COMMUNITY CHARGES

LIVING TOGETHER IN HARMONY

BEYOND YOUR DOORSTEP

LIFE IN YOUR COMMUNITY

TAKING CARE OF YOUR HOME

LIVING CONNECTED

Operating Hours: 6:00 AM to 10:00 PM

Lamaa, Madinat Jumeirah Living / Community Living Guide

GETTING YOU SETTLED IN

A comfortable outdoor setting for residents to gather, connect and enjoy shared moments with family and friends.

REFERENCES AND RESOURCES

BBQ Area BEFORE YOU MOVE IN

WELCOME HOME

EXPLORING YOUR NEIGHBOURHOOD Madinat Jumeirah Living offers a thoughtfully designed living environment where comfort, convenience and a sense of community come together. Set against the iconic backdrop of the Burj Al Arab, you are surrounded by landscaped pathways, shaded walkways and inviting open spaces that make everyday moments more enjoyable. Located in Umm Suqeim, everything you need is within easy reach. From Madinat Jumeirah and Souk Madinat to Jumeirah Beach and nearby parks, you have access to a variety of dining, retail and leisure experiences just minutes from your home. With convenient access to key roads such as Jumeirah Road (D94), Umm Suqeim Street (D63) and Sheikh Zayed Road (E11), getting around the city is simple and seamless, whether for work or leisure.

Community Lifestyle

Life in Madinat Jumeirah Living is designed around you. The community’s walkable layout encourages you to enjoy peaceful strolls, spend time outdoors and make the most of the shared spaces around you. From quiet mornings to relaxed evenings, the environment supports a balanced lifestyle where families can spend quality time together and neighbours can connect naturally. It is a place where everyday living feels easy, comfortable and connected.

WELCOME HOME BEFORE YOU MOVE IN GETTING YOU SETTLED IN LIVING CONNECTED TAKING CARE OF YOUR HOME LIFE IN YOUR COMMUNITY BEYOND YOUR DOORSTEP LIVING TOGETHER IN HARMONY UNDERSTANDING YOUR COMMUNITY CHARGES MOVING OUT WITH EASE

A wide range of retail and dining options at Madinat Jumeirah and Souk Madinat are just moments away, offering both everyday convenience and vibrant social experiences. Whether you are picking up daily essentials, meeting friends for a meal or enjoying time with family, these nearby destinations add to the ease and enjoyment of living in the community.

Lamaa, Madinat Jumeirah Living / Community Living Guide

REFERENCES AND RESOURCES

STAYING CONNECTED

Retail & Lifestyle

WELCOME HOME GETTING YOU SETTLED IN

BEFORE YOU MOVE IN

COMMUNITY GUIDELINES Our community guidelines are designed to support a safe, comfortable and enjoyable living experience for everyone. They help create a welcoming environment where residents, families and visitors can make the most of the community and its amenities.

LIVING CONNECTED

To keep things simple and easy to navigate, the guidelines are grouped by category below.

In and Around Your Home

Home Modifications & Exterior Changes

LIFE IN YOUR COMMUNITY

Private Landscaping

Safety & Restricted Activities

UNDERSTANDING YOUR COMMUNITY CHARGES

Waste Disposal

Storage & Outdoor Spaces

BEYOND YOUR DOORSTEP

Parking Guidelines

Home Appearance & Exterior Lighting

LIVING TOGETHER IN HARMONY

Privacy and Visitors

Property Use and Occupancy

TAKING CARE OF YOUR HOME

Click on each section to explore the full details.

MOVING OUT WITH EASE

Community Spaces

Pets & Animal Care

Noise & Neighbour Consideration

Vandalism & Property Care

Lamaa, Madinat Jumeirah Living / Community Living Guide

REFERENCES AND RESOURCES

Common Areas & Amenities

STAYING CONNECTED

Click on each section to explore the full details.

WELCOME HOME GETTING YOU SETTLED IN

BEFORE YOU MOVE IN

SUPPORTING OUR COMMUNITY STANDARDS A Notice of Non-Compliance is issued by Dubai Holding Community Management when a community rule has not been followed. These notices are shared through the Dubai Land Department’s Mollak system.

LIVING CONNECTED

In most cases, a warning is issued first. However, depending on the nature of the violation, a fine may be applied immediately. If the issue is not resolved, further notices and applicable fines may follow.

Why Is It Issued?

TAKING CARE OF YOUR HOME

The Notice of Non-Compliance helps maintain community standards and ensures a safe, well-managed environment for all residents. It also gives homeowners the opportunity to address and resolve issues promptly.

Who Is Responsible?

The homeowner remains responsible for all non-compliance notices and associated fines, including those resulting from the actions of tenants, occupants or visitors.

How To Make A Payment

LIFE IN YOUR COMMUNITY

▶ Notices and fines are communicated through your Mollak account ▶ Payments can be made via the Dubai REST app

Important

Lamaa, Madinat Jumeirah Living / Community Living Guide

REFERENCES AND RESOURCES

STAYING CONNECTED

MOVING OUT WITH EASE

UNDERSTANDING YOUR COMMUNITY CHARGES

LIVING TOGETHER IN HARMONY

BEYOND YOUR DOORSTEP

▶ Non-compliance notices and fines are issued through the Mollak system in accordance with applicable regulations ▶ Residents are encouraged to address notices promptly to avoid escalation or additional penalties

Non-Compliance Penalty Schedule Violations clauses

Violation Classification

Penalty Score

Suggested Amount

Action First Time

Second Time

Third Time

Violations in Distorting the Public Appearance and Sustainability of Jointly Owned Property Installing a gas cylinder (cooking gas) in the real estate unit

Violation of Community Rules

High

1000

Warning

Fine

Storage/placement of materials in common areas, private common areas, shared common without approval from management company

Illegal Practice

Low

150

Warning

Fine

High

2000

Warning

Fine

Double the Fine

Disposal in the common areas, private common area and common facilities without prior approval from management company, DLD and competent authority Discharge of cooking smoke, tampering with fire safety devices, or negligence causing fire alarm to be activated in the property

Illegal Practice

High

1000

Warning

Fine

Double the Fine

Placing objects or other objects on any part of the unit that may distort the public view

Violation of Community Rules

Medium

500

Warning

Fine

Barbecuing, using a hookah or storing gas cylinders on the balconies

Illegal Practice

High

2000

Fine

Double the fine

Double the Fine

Non-compliance with environmental, health and safety measures and standards

Illegal Practice

High

2000

Warning

Fine

Double the Fine

Neglecting and causing distortion of the public view in abandoned real estate units

Illegal Practice

High

2000

Fine

Double the fine

Double the Fine

Placing of private asset in common areas, private common areas, common facilities, facilities attached to or designated for the unit

Violation of Community Rules

Medium

500

Warning

Fine

Violation of rules and guidelines for public parking

Illegal Practice

High

500

Warning

Fine

Double the fine

Causing noise and disturbance

Violation of Community Rules

Medium

500

Warning

Fine

Misbehaving and unethical treatment of employees during the performance of their duties

Illegal Practice

High

1000

Warning

Fine

Double the Fine

Overcrowding in the real estate

Illegal Practice

Medium

500

Warning

Fine

Double the Fine

Improper use or damage electrical power sockets, equipment or firefighting equipment

Illegal Practice

High

1000

Fine

Double the Fine

Use of jointly owned real estate assets without prior approval from the management company

Violation of Community Rules

Medium

500

Warning

Fine

Double the Fine

Failure to protect the assets of the jointly owned real estate during the fit-out work and after its completion

Illegal Practice

Medium

500

Warning

Fine

Double the Fine

Use of elevators for residents of the common property to transport items/materials

Violation of Community Rules

Low

500

Attention

Warning

Fine

Using the places designated for loading or transporting materials without obtaining prior approval from the management company

Violation of Community Rules

Low

500

Attention

Warning

Fine

Carry out vandalism, graffiti in common parts, private common parts, common facilities

Illegal Practice

Medium

500

Fine

Double the Fine

Placing billboards and banners in the common areas, private common areas and common facilities without obtaining prior approval from the competent authorities and the management company

Violation of Community Rules

Medium

500

Warning

Fine

Double the Fine

Disposing of waste in non-designated places

Illegal Practice

Medium

500

Warning

Fine

Double the Fine

Disposal of used oils or chemicals in drains

Illegal Practice

Medium

1000

Warning

Fine

Double the Fine

Non-compliance with the instructions for recycling and dumping waste in undesignated places

Violation of Community Rules

Medium

500

Warning

Fine

Disposal of furniture, electronic supplies, demolition and construction waste in common areas, private common areas, common facilities

Violation of Community Rules

Medium

1000

Warning

Fine

Double the Fine

Leaving waste and garbage bags in the common areas, private common areas, common facilities

Illegal Practice

Medium

500

Fine

Double the Fine

Disposing of flammable materials or throwing cigarettes, coal or any other flammable material from the balcony that causes immediate dangers

Illegal Practice

High

2000

Fine

Double the Fine

Use of recreational or sports facilities by unaccompanied children or according the aged category unspecified by the management company

Illegal Practice

Low

250

Warning

Fine

Consumption of alcohol/smoking/hookah use in recreational or sports facilities

Illegal Practice

High

2000

Fine

Double the Fine

Use of recreational or sports facilities for training purposes without obtaining prior approval from the management company

Violation of Community Rules

Low

500

Warning

Fine

Use of recreational or sports facilities outside working hours specified by the management company

Illegal Practice

High

1000

Warning

Fine

Double the Fine

Use of hazardous materials without in recreational or sports facilities

Violation of Community Rules

High

2000

Warning

Fine

Double the Fine

Violations of Destroying Jointly-Owned Property Assets

Waste Mismanagement

Bad Practices in Recreational or Sports Facilities

Violation Classification

Penalty Score

Suggested Amount

WELCOME HOME

Violations clauses

Action First Time

Second Time

Third Time

BEFORE YOU MOVE IN

Pet Mismanagement Illegal Practice

Medium

500

Warning

Fine

Double the Fine

Leaving pets unsupervised in common areas, private common areas, common facilities

Illegal Practice

Medium

250

Warning

Fine

Double the Fine

Feeding wild animals (birds and rodents) in common areas, private common areas, common facilities

Illegal Practice

Low

250

Warning

Fine

Walking with pets without a leash

Illegal Practice

Low

250

Warning

Fine

Double the Fine

Failure to clean up excrement caused by pets in common areas, private common areas and common facilities and dispose of them in the trash

Violation of Community Rules

Low

250

Warning

Fine

Double the Fine

Random movement of workers in the joint property or unauthorised entry to the common facilities

Illegal Practice

High

2000

Warning

Fine

Double the Fine

Non-compliance with environmental, health and safety standards and procedures during and after construction or repair and maintenance work

Violation of Community Rules

Medium

500

Warning

Fine

Carrying out modifications, renovations, other works of the external façade or inside the real estate unit without prior approval from DLD, the competent authorities and the management company

Violation of Community Rules

High

2000

Warning

Fine

Double the Fine

Non-compliance with the terms and conditions contained in the No Objection Certificate issued by the management company

Violation of Community Rules

High

2000

Warning

Fine

Double the Fine

Non-compliance with repairs within the real estate unit that cause damage to an adjacent real estate unit and/or other units or common parts, private common parts, common facilities

Violation of Community Rules

High

2000

Warning

Fine

Double the Fine

Sabotaging the entry and security systems in the common property

Illegal Practice

High

1000

Fine

Double the Fine

Forging and tampering with authorised access cards

Illegal Practice

High

2000

Fine

Double the Fine

Entry to unauthorised places

Illegal Practice

High

2000

Warning

Fine

Double the Fine

Installing private system and security systems without management approval

Illegal Practice

Medium

500

Warning

Fine

Double the Fine

Preventing the management company or authorised persons to carry out pest control work

Illegal Practice

Medium

500

Warning

Fine

Double the Fine

Non-compliance in taking special measures and measures to combat insects within the real estate unit

Illegal Practice

High

1000

Warning

Fine

Double the Fine

Illegal entry into the car park

Illegal Practice

High

1000

Warning

Fine

Double the Fine

Illegal parking

Illegal Practice

High

1000

Warning

Fine

Double the Fine

Parking in a handicapped parking lot

Illegal Practice

High

1000

Warning

Fine

Double the Fine

Parking the car in unauthorised places

Illegal Practice

High

1000

Warning

Fine

Double the Fine

Using the real estate unit for a purpose other than its intended purpose

Illegal Practice

The system informs government agencies according to their jurisdiction with an explanation of the violation

Overcrowding in the real estate unit

Illegal Practice

The system informs government agencies according to their jurisdiction with an explanation of the violation

Short-term rent in the real estate unit without the approval of the competent authorities

Illegal Practice

The system informs government agencies according to their jurisdiction with an explanation of the violation

Violation of public morals and unethical practices

Illegal Practice

The system informs government agencies according to their jurisdiction with an explanation of the violation

Parking behind a car causing obstruction to movement

Illegal Practice

The system informs government agencies according to their jurisdiction with an explanation of the violation

Causing a traffic accident in the common areas, private common areas and common facilities without informing the management company

Illegal Practice

The system informs government agencies according to their jurisdiction with an explanation of the violation

Use of unauthorised pest control materials by Dubai Municipality

Illegal Practice

The system informs government agencies according to their jurisdiction with an explanation of the violation

Causing obstruction to road traffic

Illegal Practice

The system informs government agencies according to their jurisdiction with an explanation of the violation

Causing noise and inconvenience on the roads

Illegal Practice

The system informs government agencies according to their jurisdiction with an explanation of the violation

GETTING YOU SETTLED IN

Shelter pets without obtaining registration from Dubai Municipality

TAKING CARE OF YOUR HOME

LIVING CONNECTED

Violations of Repair and Maintenance work

LIFE IN YOUR COMMUNITY

Violating Entry and Security Regulations

BEYOND YOUR DOORSTEP

Violations of Pest Control

All penalties collected are credited to the respective community usage charge fund as income. Lamaa, Madinat Jumeirah Living / Community Living Guide

MOVING OUT WITH EASE STAYING CONNECTED REFERENCES AND RESOURCES

Violations under the jurisdiction of other government agencies

UNDERSTANDING YOUR COMMUNITY CHARGES

LIVING TOGETHER IN HARMONY

Violations of Public Parking Rules

WELCOME HOME GETTING YOU SETTLED IN

BEFORE YOU MOVE IN

UNDERSTANDING YOUR COMMUNITY CHARGES Your community charges contribute to the day-to-day operation, maintenance and long-term upkeep of your community. These charges ensure that shared spaces, facilities and infrastructure are consistently maintained to a high standard, creating a safe and enjoyable environment for all residents.

LIVING CONNECTED

They are planned annually and approved by the relevant authorities to ensure transparency and alignment with community needs.

Set aside for major repairs and replacement of community assets over time, helping maintain quality and long-term value

Special Levy

A one-time charge applied only when required for specific works or items not included in the annual budget

LIFE IN YOUR COMMUNITY

Reserve Fund

BEYOND YOUR DOORSTEP

Covers the routine operation and maintenance of the community, including cleaning, security, landscaping, waste management, utilities, insurance, pest control, MEP systems and road maintenance

LIVING TOGETHER IN HARMONY

General Fund

What Services Are Covered Under the General Fund?

How the Reserve Fund Supports Your Community

The General Fund supports essential day-to-day services such as:

The Reserve Fund is designed to ensure that major community assets can be repaired or replaced when needed without disruption.

▶ Common area maintenance and repairs ▶ Cleaning and housekeeping ▶ Waste management services ▶ Community security and access systems ▶ Landscaping and irrigation systems ▶ Pest control services ▶ Maintenance of roads, signage and lighting ▶ Maintenance of lifts, lobbies, corridors and shared

To keep this aligned with actual requirements:

▶ Regular assessments are carried out ▶ Asset lifespan is evaluated ▶ Contributions are adjusted accordingly

This helps maintain both the quality of the community and the value of your property over time.

assets

▶ Utilities including water, electricity and sewerage

UNDERSTANDING YOUR COMMUNITY CHARGES

What It Covers

MOVING OUT WITH EASE

Component

TAKING CARE OF YOUR HOME

What Do These Charges Include?

systems

Lamaa, Madinat Jumeirah Living / Community Living Guide

REFERENCES AND RESOURCES

STAYING CONNECTED

▶ Mechanical, Electrical and Plumbing (MEP) systems ▶ Insurance and regulatory compliance

Additional Community Contributions

In addition to service charges, the community may generate supplementary income through the following:

▶ Marketing and Distribution Permits

Permits for advertising and promotional activities within designated common areas, where applicable

▶ Non-Compliance Penalties

Penalties applied in instances where community rules or guidelines are not adhered to. These contributions support the overall upkeep and continuous enhancement of the community. These contributions help support overall upkeep of the community.

Receiving Your Invoice

Community Service Charge invoices are issued through the Dubai Land Department’s Mollak system, reflecting charges approved by RERA. Depending on your property, invoices may be issued on an annual or quarterly basis.

WELCOME HOME GETTING YOU SETTLED IN

BEFORE YOU MOVE IN

PAYING YOUR COMMUNITY SERVICE CHARGES, MADE EASY Meraas App

LIVING CONNECTED

You can settle your charges through any of the following convenient options:

▶ View your property details ▶ Access service charge information ▶ Make secure payments ▶ Track requests

Pay instantly via Meraas App

Bank Transfer

▶ Transfer to your community’s dedicated account ▶ Details will be shared in your invoice ▶ Applicable in only ▶ Please email proof of payment to:

BEYOND YOUR DOORSTEP

LIFE IN YOUR COMMUNITY

Online Payment

TAKING CARE OF YOUR HOME

(Available on App Store and Google Play)

LIVING TOGETHER IN HARMONY

collections@dubaiholdingcm.ae

▶ Make payable to your community account ▶ Include your property and customer reference number ▶ Post-dated cheques require prior approval ▶ Share payment confirmation via email

UNDERSTANDING YOUR COMMUNITY CHARGES

Cheque

MOVING OUT WITH EASE

for allocation

▶ Service charges must be settled as per the invoice issued ▶ Payments are linked to your specific property reference ▶ Timely payments help ensure uninterrupted community services ▶ For assistance, you can contact us at 800 DUBAICM or email support@dubaiholdingcm.ae

Lamaa, Madinat Jumeirah Living / Community Living Guide

REFERENCES AND RESOURCES

STAYING CONNECTED

Important Notes

WELCOME HOME GETTING YOU SETTLED IN

BEFORE YOU MOVE IN

MOVING OUT WITH EASE If you are planning to move out, we kindly request that the following steps are completed in advance to ensure a smooth and seamless experience:

Before Your Move

LIVING CONNECTED

▶ Please submit a move-out request through the Community App and schedule your preferred moving date ▶ Kindly obtain a move-out permit prior to moving; access details and approved timings will be shared upon approval

▶ Ensure all outstanding payments are settled, including service charges, utilities and any applicable fees

TAKING CARE OF YOUR HOME

▶ Apply for the required No Objection Certificates (NOCs), where applicable

Property Handover

▶ Please ensure all personal belongings and waste are removed from the unit, balconies, utility areas and storage spaces (if applicable)

▶ Return all access items, including keys, access cards and parking remotes

LIFE IN YOUR COMMUNITY

On Moving Day

Lamaa, Madinat Jumeirah Living / Community Living Guide

REFERENCES AND RESOURCES

STAYING CONNECTED

MOVING OUT WITH EASE

UNDERSTANDING YOUR COMMUNITY CHARGES

LIVING TOGETHER IN HARMONY

BEYOND YOUR DOORSTEP

▶ Please use designated service lifts and approved access routes as communicated in your permit ▶ Adhere to approved moving timings to minimise inconvenience to neighbouring residents ▶ Kindly ensure common areas, lifts and corridors remain clean and undamaged during the move

WELCOME HOME GETTING YOU SETTLED IN

BEFORE YOU MOVE IN

BRINGING YOUR COMMUNITY TO LIFE Events and Activations

We believe strong communities are shaped by shared experiences. Residents at Lamaa can look forward to a curated calendar of events and activities designed to bring people together and enhance everyday living.

LIVING CONNECTED

From seasonal moments to wellness and lifestyle experiences, each initiative is thoughtfully designed to encourage connection, participation and a sense of belonging. We also encourage learning and participation through initiatives focused on sustainability, community safety and responsible living. Younger residents can take part in activities and dedicated groups, giving them a voice in shaping their community.

TAKING CARE OF YOUR HOME

Corporate Social Responsibility

Giving back is an important part of what we do. In partnership with organisations such as the Emirates Red Crescent and the Islamic Affairs & Charitable Activities Department, we organise donation drives and community initiatives that give residents the opportunity to support those in need.

Communications

We keep residents connected through clear, timely and accessible communication across multiple channels. LIFE IN YOUR COMMUNITY

You’ll receive quarterly newsletters with updates, stories and community highlights, along with information on upcoming developments and improvements. Important announcements are shared via email, WhatsApp and community screens, ensuring you stay informed at all times. In addition, the annual Infopack provides a clear overview of community budgets, enhancements and how funds are used to support long-term upkeep.

Lamaa, Madinat Jumeirah Living / Community Living Guide

REFERENCES AND RESOURCES

STAYING CONNECTED

MOVING OUT WITH EASE

UNDERSTANDING YOUR COMMUNITY CHARGES

LIVING TOGETHER IN HARMONY

BEYOND YOUR DOORSTEP

Stay connected anytime through the Community App, where you can access community updates, services and important information at your convenience. If you are not receiving our communications, please ensure your contact details are up to date by contacting 800DUBAICM or emailing support@dubaiholdingcm.ae.

WELCOME HOME GETTING YOU SETTLED IN

BEFORE YOU MOVE IN

STAY CONNECTED WITH US

Email Support

24/7 Customer Support 800 DUBAICM (3822426)

For enquiries, feedback or assistance support@dubaiholdingcm.ae

Website

Explore services, community updates and more dubaiholdingcommunities.ae

LIFE IN YOUR COMMUNITY

Visit Us

You can visit any of the below customer engagement centres between 8:30 AM and 5:00 PM, Monday to Friday.

International City - Dragon Mart, Level 1

The Villa - Centro Courtyard, Wadi Al Safa 5

Bluewaters Island - Marsa Dubai

Jumeirah Beach Residence (JBR), Murjan 2, Mezzanine Level

Jumeirah Village Circle Mall, Level 2

Mohammed Bin Rashid City, District One

Palm Jumeirah - Nakheel Mall, Lower Ground Level

LIVING TOGETHER IN HARMONY

Jumeirah Garden City – 308th Road, Al Satwa

BEYOND YOUR DOORSTEP

DHCM Community Engagement Centres

Dubai Police (Emergency) �� 999

Dubai Airports �� +971 4 224 5555

Ambulance �� 998

RTA �� 800 9090

Coastguard �� 996 Electricity failure �� 991 Water failure �� 992 Al Ameen service �� 800 4444

DEWA �� +971 4 601 9999

du �� 800 155

Etisalat by E& (Etisalat residents) �� 101 Etisalat by E& (Non-Etisalat residents) �� 800 10

MOVING OUT WITH EASE

Fire Department �� 997

Dubai Municipality �� 800 900

STAYING CONNECTED

Dubai Police (Non-Emergency) �� 901

UNDERSTANDING YOUR COMMUNITY CHARGES

Remraam – Building 69, Al Ramth Street, Al Hebiah 5

@DubaiHoldingCommunities

Lamaa, Madinat Jumeirah Living / Community Living Guide

REFERENCES AND RESOURCES

Call Us

TAKING CARE OF YOUR HOME

LIVING CONNECTED

Everything you need is just a tap or call away. Reach out to us through any of the channels below.

FREQUENTLY ASKED QUESTIONS Moving In & Out

How can I apply for a move-out permit? You may apply for a move-out permit through the Community App (Nakheel app, Meraas app or Dubai Properties app) at least 48 hours prior to your intended move-out date. Kindly ensure that all required approvals are obtained before scheduling your move. What documents are required for a move-out permit? Required supporting documents and approval requirements are available through your Community App and may vary depending on your ownership or tenancy status. Are there specific timings for moving in or out? Yes. Residents are required to obtain a valid move permit before carrying out any move-in or move-out activity. ▶ Applications submitted through the Community App must be made at least 48 hours prior to the intended move date.

▶ Applications submitted via email must be made at least 96 hours prior to the intended move date. ▶ All move-in and move-out activities must take place during the designated community timings. ▶ The validity period of the issued permit will be specified at the time of approval. Please refer to your Community App for the timings and permit requirements.

Community Access, Visitor Management & Permits

Do all visitors require a permit to enter the community? No, general visitors such as family, friends and approved guests do not require a permit. Access will be granted provided they are registered in the Visitor Management System (VMS) and present valid identification upon entry. Are holiday home guests and real estate agents required to obtain permits? No, holiday home guests, real estate agents, valuation inspectors and insurance assessors are permitted entry without a permit, subject to VMS registration and valid ID verification. Do deliveries require prior permit approval? No, standard deliveries, including food, courier and parcel deliveries, furniture and appliances (with like-for-like installation), are permitted without a permit. Delivery personnel must be registered in VMS and comply with community access requirements. Is junk removal allowed without a permit? Yes, junk removal services are permitted without a permit, provided access is arranged through VMS and all community guidelines are followed. Residents must ensure disposal is handled through authorised third-party providers. Can contractors attend emergency repairs without a permit? Yes, emergency call-outs do not require a permit. This includes emergency situations such as electrical faults, plumbing leaks, blocked drainage systems and air-conditioning breakdowns requiring immediate attention. Access will be granted upon VMS registration and verification of the emergency nature of the visit.

WELCOME HOME BEFORE YOU MOVE IN GETTING YOU SETTLED IN

Are utility providers allowed access without permits? Yes, utility providers such as DEWA, DU and Etisalat technicians are permitted entry without a permit, subject to VMS registration and valid identification.

LIVING CONNECTED

Who are the chiller and gas service providers? Chiller and gas providers vary by community. Please refer to the community-specific section or contact support for the relevant provider details.

TAKING CARE OF YOUR HOME

How can I register or raise a service request? You may contact the service provider directly or raise a request through the community app, where applicable. Do routine service providers require permits? No, routine service providers such as cleaning companies, pest control contractors, AC maintenance technicians and handymen carrying out minor works do not require permits. All personnel must be registered in VMS before access is granted.

LIFE IN YOUR COMMUNITY

Is access allowed for domestic staff without permits? Yes, housemaids, babysitters and other domestic staff may access the community without a permit, provided they are registered in VMS and carry valid identification.

Property Maintenance & Alterations

BEYOND YOUR DOORSTEP

I would like to carry out alterations to my property. Do I need approval? Yes, prior approval is required for any property modification. Applications submitted through the community app must be made at least 24 hours prior to the intended work date. Applications submitted via email must be made at least 72 hours prior to the intended work date. The validity period of the issued permit will be specified at the time of approval. Major modifications may require additional approvals from the relevant authorities and supporting documentation.

LIVING TOGETHER IN HARMONY

Required supporting documents and approval requirements are available on your community app. Do minor property modifications require approval? Yes, prior approval is required for all minor property modifications. Applications should be submitted through your community app before commencing any work.

Lamaa, Madinat Jumeirah Living / Community Living Guide

REFERENCES AND RESOURCES

STAYING CONNECTED

MOVING OUT WITH EASE

UNDERSTANDING YOUR COMMUNITY CHARGES

Are outdoor or landscaping improvements considered minor modifications? Certain landscaping and external improvements may be considered minor modifications, subject to approval. Examples include artificial grass installation, villa landscaping and light planter installations.

Can I proceed with internal works without approval? No, prior approval is required even for internal modifications. Residents must submit their request through the community app before commencing any work. Are there restrictions on the type of work permitted under minor modifications? Yes, only non-structural and non-invasive works are permitted under minor modifications. Structural changes, coring works, façade alterations and works affecting common infrastructure require separate approvals. Examples of works that generally do not require permits include internal painting, routine maintenance activities and the replacement of existing fixtures on a like-for-like basis. Residents are encouraged to verify requirements through the community app before commencing any work. What happens if work is carried out without approval? Unauthorised works may result in access restrictions, work stoppage and further action in accordance with community regulations. Am I permitted to install satellite dishes, CCTV cameras or other external fixtures? No, external installations are not permitted without prior approval. Requests should be submitted through your community app. May I carry out repairs to common property myself? No, repairs to common property must be coordinated through Community Management. Please contact 800 DUBAICM (3822426). There is a burst pipe inside my home. Who is responsible for the repair? The homeowner is responsible for maintenance and repairs within the property boundary. Who is responsible for maintaining my private garden? Homeowners are responsible for maintaining their private gardens and any irrigation systems located within their property.

Community Rules & Resident Etiquette

Am I allowed to wash my vehicle within my premises? Vehicle washing within the community is permitted only through the community’s designated service provider. Residents are not permitted to engage any other third-party car-washing service providers within the community. Am I permitted to host gatherings at my residence? Yes, provided the gathering does not cause disturbance, parking congestion or inconvenience to neighbouring residents. Large gatherings may require prior approval. What should I do if I experience noise disturbance from a neighbouring property? You may contact community security, who will assess the situation and take appropriate action in line with community regulations. Are residents permitted to leave personal belongings outside their property? No, personal belongings such as furniture, boxes, bicycles or equipment must not be stored in common areas, sidewalks or driveways.

WELCOME HOME BEFORE YOU MOVE IN GETTING YOU SETTLED IN

Parking & Vehicles

LIVING CONNECTED

Where may visitors park within the community? Visitors should use designated visitor parking spaces, where available. Parking in restricted areas, emergency access routes or on sidewalks is not permitted.

TAKING CARE OF YOUR HOME

Are there any restrictions on vehicle types within the community? Yes, commercial vehicles, trailers, abandoned vehicles and other unauthorised vehicle types are not permitted within residential areas.

Pets

Am I allowed to keep pets within the community? Yes, pets are permitted within your property, provided all community regulations and Dubai Municipality requirements are followed. Pets are not permitted in podium areas, children’s play areas, swimming pool zones or designated landscaped areas, where applicable.

LIFE IN YOUR COMMUNITY

Are there any specific pet-related guidelines I should follow? Pets must be supervised at all times, kept on a leash in common areas and owners are required to clean up after them.

Waste Management & Sustainability

BEYOND YOUR DOORSTEP

I have unwanted furniture or bulk items to dispose of. What should I do? Residents should arrange collection through an authorised third-party junk removal service.

LIVING TOGETHER IN HARMONY

What are the guidelines for waste disposal? Residents are encouraged to dispose of household waste through the designated garbage chutes within the building. Garbage bags should be securely sealed before disposal and must not be left in corridors, lift lobbies, common areas or chute rooms. Bulk waste must not be disposed of via garbage chutes and should be arranged for collection as per community guidelines. Construction debris and renovation waste must not be disposed of in the community or Dubai Municipality waste areas and should be managed through approved collection and disposal channels.

UNDERSTANDING YOUR COMMUNITY CHARGES

Are recycling facilities available within the community? Yes, where available. Residents are encouraged to use designated recycling bins and support sustainable waste management practices. Recyclable materials should be separated and placed in the appropriate bins provided.

Leasing, Ownership & Compliance

MOVING OUT WITH EASE

Am I permitted to lease my property? Yes, leasing is permitted in accordance with applicable laws and community regulations.

Lamaa, Madinat Jumeirah Living / Community Living Guide

REFERENCES AND RESOURCES

STAYING CONNECTED

Are “For Sale” or “For Rent” signs allowed? All signage must comply with community guidelines. Unauthorised signage, including advertisements displaying the names or branding of holiday home companies, is not permitted.

Service Charges & Payments

What are community service charges? Service charges are fees collected from property owners to cover the operation, maintenance, repair and management of common areas and shared facilities. How can I view my service charge statement? Service charge statements can be viewed through your community app. How can I check my payment status? You may view your payment status and transaction history directly through the community app. Alternatively, you may contact our support team for assistance. How can I pay my service charges? Payments can be made conveniently through the community app or portal using a debit or credit card. In select cases, bank transfer options may also be available. Can I pay my service charges in instalments? Payment plans may be available, subject to eligibility and approval. Please contact 800 DUBAICM (3822426) for further information. When are service charges due? Due dates are specified on your invoice or service charge statement. What should I do if I believe there is an error in my statement? Please contact 800 DUBAICM (3822426) or email support@dubaiholdingcm.ae for assistance and review. Will I receive a receipt after making a payment? Yes, a payment confirmation or receipt will be issued upon successful processing of your payment. What happens if service charges remain unpaid? Outstanding service charges may result in follow-up actions in accordance with applicable regulations, community policies and governing authority requirements. Can tenants pay service charges on behalf of property owners? Service charges remain the responsibility of the property owner unless otherwise agreed between the owner and tenant. Who can I contact for service charge enquiries? Please contact 800 DUBAICM (3822426), email support@dubaiholdingcm.ae or submit an enquiry through your community app. What is the difference between a PCC and a Resale NOC? A Property Clearance Certificate (PCC) confirms that all outstanding dues on a property have been cleared. A Resale NOC is issued during the sale or transfer of a property and confirms that the developer or community management has no objection to the transaction. Both documents are typically required during the sale or transfer process of a property

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Community Services, Amenities & Communication

LIVING CONNECTED

How can I report maintenance issues in common areas? You may report maintenance concerns through your community app or by contacting 800 DUBAICM (3822426). Can I book community amenities? Yes, amenity bookings may be made through your community app (where applicable), subject to availability and applicable guidelines.

TAKING CARE OF YOUR HOME

What should I do if I am not receiving community updates or how can I update my contact details or profile information? Please ensure your contact details are updated on your community app. For further assistance, please contact 800 DUBAICM (3822426) or email support@dubaiholdingcm.ae.

LIFE IN YOUR COMMUNITY

What documents are required for profile updates? Supporting documents such as Emirates ID or proof of ownership or tenancy may be requested, depending on the type of update. Who can I contact for legal or documentation-related queries? For assistance, you may reach out to the support team, who will guide you or direct your query to the relevant department.

BEYOND YOUR DOORSTEP

How will I be informed about community updates and new developments? Residents will receive updates through official communication channels, including emailers, newsletters, the community app and digital platforms. This includes new facilities, retail openings, community initiatives and service enhancements.

LIVING TOGETHER IN HARMONY

Safety, Security & Emergencies

Is security available within the community at all times? Yes, the community is supported by a 24/7 security service. What should I do in the event of an emergency? In case of an emergency, please contact the relevant authorities immediately:

UNDERSTANDING YOUR COMMUNITY CHARGES

▶ Police: 999 ▶ Ambulance: 998 ▶ Fire: 997

Lamaa, Madinat Jumeirah Living / Community Living Guide

REFERENCES AND RESOURCES

STAYING CONNECTED

MOVING OUT WITH EASE

You are also encouraged to inform community security where possible.

GLOSSARY

Common Area

All open areas, services, facilities, roads, pavements, water features, gardens, utility and administrative buildings or areas, installations, improvements and common assets in the master community and/or in each common property, as more specifically determined in the master plan, which are intended for use by all owners and the developer and that do not form part of the title of any Unit.

Community

The residential community comprising individual residential dwellings plus common areas including roads, parks, lakes, playgrounds, paths and other facilities.

Community Manager

The manager appointed from time to time to maintain and manage the community.

Local Authority

The governing authorities of the UAE including but not limited to Police, Immigration, RTA, DEWA, Civil Defence, Municipality, Ports Customs and Free Zone Corporation, RERA and Dubai Land Department. In summary, any government body that has jurisdiction over the master community.

Master Community

The entire master community common areas in accordance with the master plan or any amendment thereof and includes any and all extensions of the master community from time to time.

Master Community Rules/Community Rules/Rules

Means the Community Rules as set out in this document and such further rules and regulations that Dubai Holding Community Management may make from time to time.

Master Developer/Developer

Dubai Holding or any of its subsidiaries, nominees, assigns, successors or successors-in-title.

Notice of Non-Compliance

A Notice of Non-Compliance is a formal citation that informs a person that a community rule or a permit condition has been violated. The purpose of the Notice of Non-Compliance is to initiate corrective action that will stop the violations. A Notice of Non-Compliance may also result in penalties.

Owner

The owner of a unit including an owner whose title registration is pending and including his heirs, successors-in-title and permitted successors and assigns.

WELCOME HOME BEFORE YOU MOVE IN GETTING YOU SETTLED IN

Resident/Occupier/Occupant

LIVING CONNECTED

Any person occupying or visiting a unit owned by an owner, including such owner’s lessees, tenants, visitors, domestic helpers, agents, employees, guests, family members, clients, customers, patients or business associates.

Service Charges

TAKING CARE OF YOUR HOME

The fees for the programme of maintenance, management, security, upkeep, renewal, repair and replacement of the roads, landscaped areas and all other areas constituting the common property of the development, including without limiting the generality of the foregoing, the costs of water, electricity, equipment and other expenses and the employment of contractors, employees, managers and workmen associated with these tasks plus the costs of administration.

Tenant/Lessee

LIFE IN YOUR COMMUNITY

A person or corporate body renting a property from the owner.

Unit/Property/Home/Household

Villa(s), Townhouse(s) or apartment(s) owned by an owner or by the developer.

BEYOND YOUR DOORSTEP

Non-Compliance Penalty

Lamaa, Madinat Jumeirah Living / Community Living Guide

REFERENCES AND RESOURCES

STAYING CONNECTED

MOVING OUT WITH EASE

UNDERSTANDING YOUR COMMUNITY CHARGES

LIVING TOGETHER IN HARMONY

A Non-Compliance Penalty is the result of a Notice of Violation where corrective action has not taken place. Penalties are often monetary fines but may include reporting of the violation to the local authorities.

800 DUBAICM (3822426) | dubaiholdingcommunities.ae

Dubai Holding Community Management reserves the right to make revisions and this information is subject to change without notice.