Community Living Guide_Jebel Ali Village

Living Guide

Welcome to Your Community

Dear Resident,

Welcome to Jebel Ali Village,

It is a pleasure to welcome you to your new home.

Blending heritage charm with modern living, Jebel Ali Village offers a thoughtfully designed community set within landscaped open spaces. Designed for comfort and everyday ease, the community provides a peaceful residential environment while remaining well-connected to key areas across Dubai.

As you begin your journey in Jebel Ali Village, this guide is here to help you feel informed, connected and at home. Whether you are settling into your new home, exploring community amenities or accessing services and support, you’ll find everything you need to feel connected, informed and at home.

With a range of family-friendly amenities, green spaces and convenient access to retail and everyday essentials, Jebel Ali Village supports a balanced lifestyle centred around comfort, wellbeing and community living.

As you settle in, we encourage you to explore your surroundings, connect with your neighbours and enjoy the many experiences the community has to offer.

We look forward to being part of your journey here.

Warm Regards,

Francis Giani Chief Executive Officer

Jebel Ali Village is a thoughtfully designed community defined by space, comfort and connection.

About Dubai Holding Community Management

Dubai Holding Community Management (DHCM) is an integrated, customer-centric community management company committed to creating sustainable, well-managed communities that inspire a strong sense of belonging.

We oversee the operation and upkeep of shared spaces and essential services, including landscaping, cleanliness, security coordination and facilities management, ensuring your community remains safe, well maintained and consistently operating to a high standard.

At Dubai Holding Community Management, we are committed to supporting residents and ensuring a seamless community living experience. While we manage and maintain the community’s common areas and shared services, matters relating to property construction, structural defects, warranties and defect liability periods are managed by the respective developer.

Our approach is guided by a focus on resident experience, efficient service delivery and continuous improvement, supported by technology and community engagement initiatives.

Through our vision, Building Tomorrow Together, we are committed to delivering communities that are well managed, connected and designed for long-term value.

Standards that help maintain our communities

Discover Your Community

About Jebel Ali Village

Welcome to Jebel Ali Village, a gated residential community where contemporary living is shaped by natural landscapes, open surroundings and a strong sense of neighbourhood connection. Designed as a peaceful sanctuary within the city, the community brings together modern homes and a setting that encourages a more relaxed pace of life.

The homes at Jebel Ali Village are thoughtfully designed to reflect modern lifestyles, combining spacious layouts with refined interiors and a seamless connection to outdoor spaces. With features such as expansive windows, private gardens and well-planned living areas, each residence is created to offer comfort, functionality and a sense of openness.

At the heart of the community is a diverse range of amenities designed for both relaxation and activity. Residents can enjoy landscaped parks, walking and cycling trails, community pools and sports facilities, as well as dedicated play areas for children. With features such as green trails, biking tracks and a community vegetable farm, the environment supports a balanced lifestyle connected to nature.

Jebel Ali Village is ideally located close to Sheikh Zayed Road and adjacent to Ibn Battuta Mall, offering convenient access to key destinations across Dubai. A wide range of schools, healthcare facilities, dining venues and places of worship are all within easy reach, ensuring everyday needs are seamlessly met.

As you begin your journey at Jebel Ali Village, we invite you to experience a community where thoughtfully designed homes and vibrant surroundings come together. From its tranquil setting to its well-connected location, Jebel Ali Village is designed to support a comfortable lifestyle and create lasting memories in your new home.

Supporting Your Home After Handover

Defect Liability Period

Dubai Holding Real Estate (DHRE) – Your DLP Support

Raising a request

Defects should be reported through the designated DLP channels provided at the time of handover.

To raise a service request, you may contact the team via:

▶ WhatsApp: 800-NAKHEEL (6254335) and select ‘Maintenance Request’

▶ Phone: 800-NAKHEEL (6254335)

▶ From outside the UAE: +971 4 496 9333

To support a prompt resolution, residents are encouraged to share clear details of the issue along with supporting photographs, where applicable. Once a request is logged, the team will review the request and confirm the next steps or schedule a service appointment.

Access to Your Home

▶

▶

▶ Alterations or modifications carried out after handover and any related third-party contractor

▶ Issues resulting from lack of routine or preventive maintenance

▶ Installation or performance of appliances not provided by the developer

▶ Matters related to external authorities or service providers (e.g. DEWA, district cooling, telecom providers, fire safety systems) ▶ Design-related concerns or preferences

We require residents to provide access to their property, where necessary, to allow inspections and completion of any required remedial works. In some cases, access to external or adjacent areas may also be required to facilitate repairs.

After the Defect Liability Period

Once the Defect Liability Period ends, certain components within your home may continue to be covered under individual manufacturer warranties.

You may refer to the warranty documents provided in the handover pack for details on coverage, terms and contact information. To proceed with a warranty claim:

▶ Confirm coverage with your preferred service provider

▶ Submit the required technical report directly to the warranty provider for further processing

To ensure continued validity, residents are encouraged to maintain installed equipment in line with the manufacturer’s guidelines.

Dubai Holding Community Management - Community Services and Support

Dubai Holding Community Management (DHCM) oversees the ongoing management and maintenance of Jebel Ali Village’s shared spaces and community services, including:

▶ Maintenance of common areas and community infrastructure

▶ Landscaping, streets and public realm upkeep

▶ Community services, compliance and resident support

Requests relating to construction defects within your villa or townhouse during the DLP fall under the scope of DHRE and should be raised through the designated DLP process. DHCM remains available to support residents with all community-related services and enquiries.

Move in to Your New Home

A Move-in Permit is essential and required before your move-in and without it, access may be restricted or denied. Once issued, your Move-in Permit issued via email is valid for 10 days from the date of issue. This needs to be presented to the community security at the time of move-in.

Download and sign in to your community app.

Navigate to the Move-In Permit section and start your application.

Enter the required details, including resident and moving company information.

Move-In Schedule

▶ Move-ins are permitted from Monday to Saturday, 8:00 AM – 6:00 PM.

▶ Noisy works are permitted between 9:00 AM – 1:00 PM and 3:00 PM – 5:00 PM, Monday to Saturday.

▶ Move-ins and noisy works are not permitted on Sundays or public holidays.

Select your preferred move-in date and submit your request.

Terms and Conditions

Permit Validity and Documentation

Receive your approved Move-In Permit via the app and/or email.

Present your approved permit on the day of your move to complete the move-in process.

▶ Submit your move-in request at least 24 hours in advance.

▶ The Move-In Permit is valid only for the 10-day period stated on the permit.

▶ Present your Emirates ID, Title Deed/Ejari (as applicable) and the approved Move-In Permit to community security on the day of your move.

▶ The moving company must also present the approved permit before access is granted.

▶ Moving companies must comply with all community access and security requirements.

During the Move

▶ Appropriate floor protection must be provided in all common areas during the move.

▶ Keep common areas clean and ensure all waste is removed and disposed of appropriately after the move.

▶ Park vehicles only in designated parking areas and comply with community speed limits.

Resident Responsibilities

▶ Units are for single-family occupancy only. Sharing is not permitted.

▶ Ensure guests, contractors and moving companies comply with community access, security requirements and the Community Rules and Regulations.

Safety and Liability

▶ Residents and moving companies are responsible for following all safety requirements during the move.

▶ Residents and moving companies are responsible for any damage caused to common areas during the move-in process.

▶ Dubai Holding Community Management is not liable for accidents or injuries during the move-in process.

Non-Compliance

▶ Failure to comply with these requirements may result in access being denied or applicable penalties being imposed.

Shaping Your Everyday Living

Keys and Locks

Your home is fitted with door locks and keys, with two sets typically provided at the time of handover.

Duplicate Keys

For your privacy and security, Dubai Holding Community Management does not retain duplicate keys for any property.

Changing Locks

Residents may arrange for lock changes if required. Kindly ensure that Community Security is informed in advance for verification purposes. The owner or resident should be present during the process or provide an authorisation letter if required.

Water and Electricity

Water and electricity services are provided by the Dubai Electricity and Water Authority (DEWA). To activate your account, please contact +971 4 601 9999 or visit www.dewa.gov.ae.

Telephone, TV and Internet connections

Your home is pre-wired to support telephone, television and internet connectivity. Service availability and providers may vary. To activate new connections or transfer existing services, residents are advised to contact their preferred telecommunications provider directly.

USEFUL TIPS

Parking

Residents are requested to use the designated parking spaces allocated to their home or within the community. Kindly ensure that family members and visitors follow all community parking guidelines.

Garbage Disposal

Household waste and recyclables should be disposed of in the designated bins provided. Residents are requested to follow the community’s waste segregation guidelines and place waste out in accordance with the collection schedule communicated for the community

Planning Improvements

To Your Home

Contractor & Visitor Access Guide

Terms and Conditions

▶ Follow community rules and regulations at all times.

▶ Valid ID must be carried and presented upon request.

▶ Approved permits and supporting documents must be available during works.

▶ Prior approval is required before commencing any works.

▶ Protect common areas and shared infrastructure.

▶ Residents are responsible for any damage resulting from works.

▶ Debris and materials must be removed upon completion.

▶ Observe approved working hours at all times and park in designated areas only.

▶ Hazardous or flammable materials are prohibited.

▶ Photography and videography in amenities require prior approval.

▶ Non-compliance may result in denied access, suspension of works or penalties.

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and

Looking After Your Community, Together

Below is a quick overview of key responsibilities to help you manage your villa/townhouse and contribute to a well-maintained community.

Area of Interest Homeowners/Resident’s Responsibility Dubai Holding Community Management’s Responsibility Things to Remember

During Move-In

Residents are responsible for any damage caused to common areas during the move-in process, whether directly or by the appointed moving company. Please ensure all areas are kept clean after use.

Inside Your Home Maintaining your villa or townhouse, including repairs and upkeep, is the homeowner’s responsibility.

If damages are not caused by the resident, repairs to common areas will be handled by DHCM.

Coordinate with your moving company to ensure proper supervision. Remember to apply for your move-in permit through the Community App.

Area of Interest Homeowners/Resident’s Responsibility Dubai Holding Community Management’s Responsibility Things to Remember

Plumbing and Air Conditioning

DHCM maintains shared spaces and common area assets within the community.

You may wish to engage a professional maintenance provider to support regular upkeep and repairs.

Water and Electricity Utility connections within your home, along with related charges, are the homeowner’s responsibility.

Waste Disposal Dispose of household waste in designated areas. Green waste should not be disposed in regular bins. Bulk waste must be arranged at resident cost.

Pest Control Residents are responsible for arranging pest control within their home when required.

Utility connections in common areas, such as lighting and shared systems, are maintained by DHCM.

Waste collection and maintenance of common waste disposal areas are managed by DHCM.

Consider using energy efficient lighting and appliances to support sustainable living.

Private Landscaping

Any plumbing or air conditioning issues within the residence should be addressed through a qualified technician arranged by the resident, unless covered under applicable building maintenance provisions.

Residents are responsible for maintaining trees and plants within their property. Household green waste must be disposed of responsibly and should not be placed in regular waste bins.

Insurance Residents are encouraged to insure their personal belongings, furniture, appliances and valuable items within the residence.

For large waste items, you may arrange collection through an approved service provider for a smoother process.

Home

Modifications

DHCM carries out pest control in common areas on a regular basis.

It is recommended to engage a Dubai Municipality-approved pest control provider for safe and effective treatment.

Any interior or exterior alterations to your villa / townhouse may be carried out only with consent from DHCM with the approved guidelines. Any damages to common areas as a result of home modification work will be charged directly to the homeowner.

Maintenance of plumbing and AC systems in common areas is managed by DHCM.

If travelling for an extended period, consider switching off non-essential appliances and arranging periodic checks of your residence.

Landscaping that extends into common areas will be managed by DHCM.

Regular pruning helps maintain the appearance of your home and prevents disruption to surrounding areas.

DHCM manages approvals and oversees compliance related to modifications affecting common areas or building standards. Tenants should consider obtaining contents insurance to protect their belongings.

DHCM manages approvals and oversees compliance related to modifications affecting common areas.

Unauthorised modifications may result in penalties. Always obtain approval before starting any work.

Home Maintenance and Improvement Guidelines

Home Maintenance Tips

Keeping your home well maintained helps ensure a comfortable and hassle-free living experience. Below are a few general guidelines to support ongoing upkeep:

Air Conditioning

Homes are fitted with individual air-conditioning systems. Residents are responsible for routine upkeep, including cleaning filters, coils, drain trays and condensate lines to support efficient performance.

It is recommended to engage a qualified HVAC professional for periodic servicing to maintain optimal cooling efficiency and indoor air quality.

▶ Refrigerators

Dust may accumulate on refrigerator coils over time, which can affect performance. Periodic cleaning is recommended to improve efficiency and extend the lifespan of the appliance.

▶ Fire Detection Systems

Homes are equipped with fire safety devices such as smoke or heat detectors in line with regulatory requirements. Residents may be required to provide access, where necessary, to support inspection, testing or maintenance in accordance with applicable safety standards.

▶ Water Systems

Residents are encouraged to monitor internal water systems and report any leaks or irregularities promptly to prevent potential damage and ensure timely maintenance.

▶ Electrical Systems

In the event of a power interruption within your home, residents may check circuit breakers and ensure all switches are properly set.

For unresolved issues, or in cases of water leaks or air-conditioning concerns, residents are requested to log a maintenance request with the community management team at support@dubaiholdingcm.ae.

For wider outages, residents may contact DEWA on +971 4 601 9999.

▶ Pest Control

To maintain a clean and comfortable living environment, residents may arrange pest control services as required. It is recommended to engage Dubai Municipality-approved providers for safe and effective treatment.

▶ Gardens and Landscaping

If your home includes a garden, regular upkeep is encouraged. Residents are advised to maintain landscaping, trim plants as required and water during cooler periods of the day, particularly during warmer seasons.

▶ Drainage Systems

Routine checks of drainage systems are recommended to prevent blockages and water build-up. Residents may consider engaging a professional service provider for periodic inspections to support long-term maintenance.

If you require further assistance or guidance, our team remains available to support you.

Supporting Your Safety At Home

Fire Safety System

To help keep your home safe, all villas and townhouses in the UAE are required to have the Hassantuk wireless fire safety system, which enables a rapid response to fire and emergency alerts.

Residents can register at home.moi.gov.ae/en/index.html, after which a home survey will be arranged and recommendations for the required equipment will be provided. Once approved, payment can be completed online.

For assistance, please contact the Hassantuk Call Centre on 800 22 220.

Insurance

Protecting your home and belongings is an important part of comfortable community living. While common areas within the community are insured, homeowners are encouraged to arrange their own insurance coverage for added peace of mind.

Community Insurance

Insurance is maintained for common areas and shared assets within the community. Coverage may include:

▶ Accidental damage to shared property

▶ Fire, flood, storms and other natural causes

▶ Water leaks and related damage

▶ Theft in common areas

▶ Injury to third parties or damage to third-party property

Home Insurance

As a homeowner, it is recommended to have insurance in place to protect your property against unexpected events. This may include:

▶ Fire, storm, flooding and other incidents

▶ Water damage from pipes or tanks

▶ Theft or attempted theft

▶ Damage to internal finishes such as walls and ceilings

▶ Temporary accommodation costs, if required

Contents Insurance

To protect your personal belongings, you may also wish to consider contents insurance, which can cover:

▶ Jewellery and valuables

▶ Furniture, carpets and curtains

▶ Electronics such as TVs, appliances and laptops

Enjoying Your Community Spaces

Swimming Pools

Residents can enjoy access to 14 swimming pools located across the community, thoughtfully designed to offer both relaxation and leisure within a serene setting. Dedicated changing room facilities are also available for added convenience.

For the comfort and safety of all, residents are kindly requested to follow the applicable health and safety guidelines while using the pools.

Operating Hours: 8:00 AM to 8:00 PM

Parks, Water Features & Open Spaces

Jebel Ali Village is enriched with landscaped parks, open green spaces and three water features, creating a calm and inviting environment for residents to relax and unwind.

Residents are kindly requested to help maintain the cleanliness and upkeep of these shared spaces.

Walking, Cycling & Outdoor Trails

A network of walking, jogging and cycling trails runs throughout the community, allowing residents to stay active while enjoying the surrounding landscape. Dedicated routes also cater to more adventurous outdoor activities, adding to the community’s lifestyle offering.

Residents are requested to follow designated pathways and observe all safety guidelines when using these facilities.

Children’s Play Areas

The community features seven children’s play areas, thoughtfully distributed to provide safe and engaging spaces for younger residents.

Adult supervision is required at all times to ensure a safe and enjoyable environment.

Fitness & Active Living Spaces

Jebel Ali Village offers a range of amenities that support an active and well-balanced lifestyle. Residents have access to a dedicated fitness area, along with sports facilities including a football court, tennis court, basketball court and a multi-use games area.

A network of jogging, cycling and mountain biking trails further enhances the active lifestyle offering, encouraging residents to engage with the outdoors.

These spaces are designed to promote recreation, movement and shared community experiences, and residents are requested to use them with consideration for others.

Exploring Your Neighbourhood

Set within a strategically located address in Dubai, Jebel Ali Village offers residents seamless connectivity to key destinations across the city. Located in close proximity to Sheikh Zayed Road and adjacent to Ibn Battuta Mall, the community benefits from excellent access to major business districts, lifestyle hubs and both Dubai International Airport and Al Maktoum International Airport. This ensures ease of travel for daily commutes, errands and city-wide connectivity.

Lifestyle & Everyday Convenience

Jebel Ali Village is thoughtfully positioned within reach of a curated selection of retail, dining and leisure destinations. Nearby shopping centres, cafés and restaurants offer a variety of options for everyday convenience, while the surrounding area provides access to schools, healthcare facilities and other essential services.

Together, these elements create a well-rounded neighbourhood setting where daily needs are met with ease, supporting a lifestyle centred on comfort and convenience.

Health, Wellness & Outdoor Living

A defining aspect of Jebel Ali Village is its emphasis on outdoor living and overall well-being. The community is enriched with expansive green spaces, landscaped parks and a network of walking and cycling trails, encouraging residents to embrace an active lifestyle.

Community pools, sports facilities and dedicated children’s play areas further enhance the experience, alongside distinctive features such as water elements and curated green spaces that contribute to a calm and restorative environment.

Nearby Essentials

Residents may find the following services within convenient reach of the community:

▶ Retail centres and everyday shopping destinations

▶ Healthcare facilities and pharmacies

▶ Schools and nurseries in surrounding areas

Community Living Made Easy

Our community guidelines are designed to support a

comfortable and enjoyable living experience for everyone. They help create a welcoming environment where residents, families and visitors can make the most of the community and its amenities.

To keep things simple and easy to

In and Around Your Home

Click on each section to explore the full details.

Community Spaces

Click on each section to explore the full details.

Supporting Our Community Standards

A Notice of Non-Compliance is issued by Dubai Holding Community Management when a community rule has not been followed. These notices are shared through the Dubai Land Department’s Mollak system.

In most cases, a warning is issued first. However, depending on the nature of the violation, a fine may be applied immediately. If the issue is not resolved, further notices and applicable fines may follow.

Why Is It Issued?

The Notice of Non-Compliance helps maintain community standards and ensures a safe, well-managed environment for all residents. It also gives homeowners the opportunity to address and resolve issues promptly.

Who Is Responsible?

The homeowner remains responsible for all non-compliance notices and associated fines, including those resulting from the actions of tenants, occupants or visitors.

How To Make A Payment

▶ Notices and fines are communicated through your Mollak account

▶ Payments can be made via the Dubai REST app

Important

▶ Non-compliance notices and fines are issued through the Mollak system in accordance with applicable regulations

▶ Residents are encouraged to address notices promptly to avoid escalation or additional penalties

of Repair and Maintenance

Understanding Your Community Charges

Your community charges contribute to the day-to-day operation, maintenance and long-term upkeep of your community. These charges ensure that shared spaces, amenities and infrastructure are consistently maintained to a high standard, supporting a safe and well-managed environment for all residents.

Charges are reviewed annually and approved by the relevant authorities, ensuring transparency and alignment with the needs of the community.

What Do These Charges Include?

Covers routine operation and maintenance of the community, including cleaning, security, landscaping, waste management, utilities, insurance, pest control, mechanical, electrical and plumbing systems, and road maintenance Reserve Fund Set aside for major repairs and replacement of community assets over time, helping maintain quality and long-term value

Levy A one-time charge applied only when required for specific works or items not included in the annual budget

General Fund supports essential day-to-day services such as:

▶ Maintenance and repair of common areas and shared infrastructure

▶ Cleaning and housekeeping of community spaces

▶ Waste management services

▶ Community security and access systems

▶ Landscaping and irrigation systems

▶ Pest control services

▶ Maintenance of roads, pathways, signage and lighting ▶ Utilities including water, electricity and sewerage systems

▶ Mechanical, Electrical and Plumbing (MEP) systems ▶ Insurance and regulatory compliance

To keep this aligned with actual requirements:

▶ Regular assessments are carried out

▶ Asset lifespan is evaluated

▶ Contributions are reviewed and adjusted accordingly

This structured approach helps maintain the overall quality of the community while supporting the longterm value of your home.

Additional Community Contributions

In addition to service charges, the community may generate supplementary income through the following:

▶ Marketing and Distribution Permits

Permits for advertising and promotional activities within designated common areas, where applicable

▶ Non-Compliance Penalties

Penalties applied in instances where community rules or guidelines are not adhered to

These contributions support the overall upkeep and continuous enhancement of the community.

Receiving Your Invoice

Community Service Charge invoices are issued through the Dubai Land Department’s Mollak system, reflecting charges approved by RERA.

Depending on your property, invoices may be issued on an annual or quarterly basis.

Paying Your Community Charges, Made Easy

can settle your charges through any of the following convenient options:

View your

Access service charge information

Make secure payments ▶ Track requests (Available on App Store and Google Play)

Important Notes

Transfer to your community’s dedicated account

▶ Details will be shared in your invoice

▶ Applicable in only

▶ Please email proof of payment to: collections@dubaiholdingcm.ae

▶ Make payable to your community account

▶ Include your property and customer reference number

▶ Post-dated cheques require prior approval

▶ Share payment confirmation via email for allocation

▶ Service charges must be settled as per the invoice issued ▶ Payments are linked to your specific property reference

Timely payments help ensure uninterrupted community services ▶ For assistance, you can contact us at 800 DubaiCM or email support@dubaiholdingcm.ae

Moving Out With Ease

If you are planning to move out, we kindly request that the following steps are completed in advance to ensure a smooth and seamless experience:

Before Your Move

▶ Please submit a move-out request through the Community App and schedule your preferred moving date

▶ Kindly obtain a move-out permit prior to moving; access details and approved timings will be shared upon approval

▶ Ensure all outstanding payments are settled, including service charges, utilities and any applicable fees

▶ Apply for the required No Objection Certificates (NOCs), where applicable

Property Handover

▶ Please ensure all personal belongings and waste are removed from the unit, balconies, utility areas and storage spaces (if applicable)

▶ Return all access items, including keys, access cards and parking remotes

On Moving Day

▶ Please use designated service lifts and approved access routes as communicated in your permit

▶ Adhere to approved moving timings to minimise inconvenience to neighbouring residents

▶ Kindly ensure common areas, lifts and corridors remain clean and undamaged during the move

Bringing Your Community To Life

Events and Activations

We believe strong communities are shaped by shared experiences. Residents at Jebel Ali Village can look forward to a calendar of events and activities designed to bring people together and enhance everyday living.

From seasonal moments to wellness and outdoor experiences, each initiative is thoughtfully designed to encourage connection, participation and a sense of belonging. We also promote engagement through initiatives focused on sustainability, community safety and responsible living.

Younger residents can take part in activities and dedicated groups, giving them an opportunity to actively participate and contribute to the community.

Corporate Social Responsibility

Giving back is an important part of what we do. In partnership with organisations such as the Emirates Red Crescent and the Islamic Affairs & Charitable Activities Department, we organise donation drives and community initiatives that give residents the opportunity to support those in need.

Communications

We keep residents connected through clear, timely and accessible communication across multiple channels.

You will receive quarterly newsletters featuring updates, stories and community highlights, along with information on upcoming developments and improvements. Important announcements are shared via email, WhatsApp and community screens, ensuring you stay informed at all times. In addition, the annual Infopack provides a clear overview of community budgets, enhancements and how funds are used to support long-term upkeep.

Stay connected at your convenience through the Nakheel app, where you can access community updates, services and important information anytime. If you are not receiving our communications, please ensure your contact details are up to date by contacting 800 DubaiCM or emailing support@dubaiholdingcm.ae.

Stay Connected With Us

Frequently Asked Questions

Moving In & Out

How can I apply for a move-out permit?

You may apply for a move-out permit through the Community App. Kindly ensure that all required approvals are obtained before scheduling your move.

What documents are required for a move-out permit?

Required supporting documents and approval requirements are available through your Community App and may vary depending on your ownership or tenancy status.

Are there specific timings for moving in or out?

Yes. Residents are required to obtain a valid move permit before carrying out any move-in or move-out activity. Please refer to your Community App for the timings and permit requirements.

▶ Applications submitted through the Community App must be made at least 48 hours prior to the intended move date.

▶ Applications submitted via email must be made at least 72 hours prior to the intended move date.

▶ All move-in and move-out activities must take place during the designated community timings.

Community Access, Visitor Management & Permits

Do all visitors require a permit to enter the community?

No, general visitors such as family, friends and approved guests do not require a permit. Access will be granted provided they are registered in the Visitor Management System (VMS) and present valid identification upon entry.

Are holiday home guests required to obtain permits?

No, holiday home guests, valuation inspectors and insurance assessors are permitted entry without a permit, subject to VMS registration and valid ID verification.

Do deliveries require prior permit approval?

No, standard deliveries, including food, courier and parcel deliveries, furniture and appliances (with like-for-like installation), are permitted without a permit. Delivery personnel must be registered in VMS and comply with community access requirements.

Is junk removal allowed without a permit?

Yes, junk removal services are permitted without a permit, provided access is arranged through VMS and all community guidelines are followed. Residents must ensure disposal is handled through authorised third-party providers.

Can contractors attend emergency repairs without a permit?

Emergency contractors do not require a permit but must be registered through the Visitor Management System (VMS), with access granted upon verification of the emergency.

▶ Emergency Works (No Permit Required): Burst pipes causing flooding, complete power outages, drainage overflow or sewage backflow, gas leaks, door lock failure preventing entry or exit, AC failure posing an immediate health or safety risk, broken glass posing an immediate safety risk and structural damage caused by unforeseen incidents.

▶ Non-Emergency Works (Permit Required): Leaking taps, routine electrical works, routine drain cleaning, gas appliance installation, lock replacement or upgrades, AC servicing or replacement, window replacement and painting, renovations or fit-out works.

Are utility providers allowed access without permits?

Yes, utility providers such as DEWA, DU and Etisalat technicians are permitted entry without a permit, subject to VMS registration and valid identification.

Who are the chiller and gas service providers?

Chiller and gas providers vary by community. Please refer to the community-specific section or contact support for the relevant provider details.

How can I register or raise a service request?

You may contact the service provider directly or raise a request through the community app, where applicable.

Do routine service providers require permits?

No, routine service providers such as cleaning companies, pest control contractors, AC maintenance technicians and handymen carrying out minor works do not require permits. All personnel must be registered in Visitor Management System before access is granted.

Is access allowed for domestic staff without permits?

Yes, housemaids, babysitters and other domestic staff may access the community without a permit, provided they are registered in VMS and carry valid identification.

Property Maintenance & Alterations

I would like to carry out alterations to my property. Do I need approval?

Yes, prior approval is required for any property modification. Applications submitted through the community app must be made at least 24 hours prior to the intended work date. Applications submitted via email must be made at least 72 hours prior to the intended work date.

The validity period of the issued permit will be specified at the time of approval. Major modifications may require additional approvals from the relevant authorities and supporting documentation.

Required supporting documents and approval requirements are available on your community app.

Do minor property modifications require approval?

Yes, prior approval is required for all minor property modifications. Applications should be submitted through your community app before commencing any work.

Are outdoor or landscaping improvements considered minor modifications?

Certain landscaping and external improvements may be considered minor modifications, subject to approval. Examples include artificial grass installation, villa landscaping and light planter installations.

Can I proceed with internal works without approval?

No, prior approval is required even for internal modifications. Residents must submit their request through the community app before commencing any work.

Are there restrictions on the type of work permitted under minor modifications?

Yes, only non-structural and non-invasive works are permitted under minor modifications. Structural changes, coring works, façade alterations and works affecting common infrastructure require separate approvals.

Examples of works that generally do not require permits include internal painting, routine maintenance activities and the replacement of existing fixtures on a like-for-like basis. Residents are encouraged to verify requirements through the community app before commencing any work.

What happens if work is carried out without approval?

Unauthorised works may result in access restrictions, work stoppage and further action in accordance with community regulations.

Am I permitted to install satellite dishes, CCTV cameras or other external fixtures?

No, external installations are not permitted without prior approval. Requests should be submitted through your community app.

May I carry out repairs to common property myself?

No, repairs to common property must be coordinated through Community Management. Please contact 800 DUBAICM (3822426).

There is a burst pipe inside my home. Who is responsible for the repair?

The homeowner is responsible for maintenance and repairs within the property boundary.

Who is responsible for maintaining my private garden?

Homeowners are responsible for maintaining their private gardens and any irrigation systems located within their property.

Community Rules & Resident Etiquette

Am I allowed to wash my vehicle within my premises?

Residents are requested to avoid excessive water usage or practices that may impact common areas. Ecofriendly or damp-cleaning methods are recommended.

Am I permitted to host gatherings at my residence?

Yes, provided the gathering does not cause disturbance, parking congestion or inconvenience to neighbouring residents. Large gatherings may require prior approval.

What should I do if I experience noise disturbance from a neighbouring property?

You may contact community security, who will assess the situation and take appropriate action in line with community regulations.

Are residents permitted to leave personal belongings outside their property?

No, personal belongings such as furniture, boxes, bicycles or equipment must not be stored in common areas, sidewalks or driveways.

Parking & Vehicles

Where may visitors park within the community?

Visitors should use designated visitor parking spaces, where available. Parking in restricted areas, emergency access routes or on sidewalks is not permitted.

Are there any restrictions on vehicle types within the community?

Yes, commercial vehicles, trailers, abandoned vehicles and other unauthorised vehicle types are not permitted within residential areas.

Pets

Am I allowed to keep pets within the community?

Yes, pets are permitted within your property, provided all community regulations and Dubai Municipality requirements are followed.

Are there any specific pet-related guidelines I should follow?

Pets must be supervised at all times, kept on a leash in common areas and owners are required to clean up after them.

Waste Management & Sustainability

I have unwanted furniture or bulk items to dispose of. What should I do?

Residents should arrange collection through an authorised third-party junk removal service.

What are the guidelines for waste disposal?

All waste must be disposed of in designated waste collection areas. Disposal of bulk waste in common areas is not permitted.

Are recycling facilities available within the community?

Yes, where available. Residents are encouraged to use designated recycling bins and support sustainable waste management practices.

Leasing, Ownership & Compliance

Am I permitted to lease my property?

Yes, leasing is permitted in accordance with applicable laws and community regulations.

Are “For Sale” or “For Rent” signs allowed?

All signage must comply with community guidelines. Unauthorised signage is not permitted.

Service Charges & Payments

What are community service charges?

Service charges are fees collected from property owners to cover the operation, maintenance, repair and management of common areas and shared facilities.

How can I view my service charge statement?

Service charge statements can be viewed through your community app.

How can I check my payment status?

You may view your payment status and transaction history directly through the community app. Alternatively, you may contact our support team for assistance.

How can I pay my service charges?

Payments can be made conveniently through the community app or portal using a debit or credit card. In select cases, bank transfer options may also be available.

Can I pay my service charges in instalments?

Payment plans may be available, subject to eligibility and approval. Please contact 800 DUBAICM (3822426) for further information.

When are service charges due?

Due dates are specified on your invoice or service charge statement.

What should I do if I believe there is an error in my statement?

Please contact 800 DUBAICM (3822426) or email support@dubaiholdingcm.ae for assistance and review.

Will I receive a receipt after making a payment?

Yes, a payment confirmation or receipt will be issued upon successful processing of your payment.

What happens if service charges remain unpaid?

Outstanding service charges may result in follow-up actions in accordance with applicable regulations, community policies and governing authority requirements.

Can tenants pay service charges on behalf of property owners?

Service charges remain the responsibility of the property owner unless otherwise agreed between the owner and tenant.

Who can I contact for service charge enquiries?

Please contact 800 DUBAICM (3822426), email support@dubaiholdingcm.ae or submit an enquiry through your community app.

What is the difference between a PCC and a Resale NOC?

A Property Clearance Certificate (PCC) confirms that all outstanding dues on a property have been cleared. A Resale NOC is issued during the sale or transfer of a property and confirms that the developer or community management has no objection to the transaction. Both documents are typically required during the sale or transfer process of a property

Community Services, Amenities & Communication

How can I report maintenance issues in common areas?

You may report maintenance concerns through your community app or by contacting 800 DUBAICM (3822426).

Can I book community amenities?

Yes, amenity bookings may be made through your community app, subject to availability and applicable guidelines.

What should I do if I am not receiving community updates or how can I update my contact details or profile information?

Please ensure your contact details are updated on your community app.

For further assistance, please contact 800 DUBAICM (3822426) or email support@dubaiholdingcm.ae.

What documents are required for profile updates?

Supporting documents such as Emirates ID or proof of ownership or tenancy may be requested, depending on the type of update.

Who can I contact for legal or documentation-related queries?

For assistance, you may reach out to the support team, who will guide you or direct your query to the relevant department.

How will I be informed about community updates and new developments?

Residents will receive updates through official communication channels, including emailers, newsletters, the community app and digital platforms. This includes new facilities, retail openings, community initiatives and service enhancements.

Safety, Security & Emergencies

Is security available within the community at all times?

Yes, the community is supported by a 24/7 security service.

What should I do in the event of an emergency?

In case of an emergency, please contact the relevant authorities immediately:

▶ Police: 999

▶ Ambulance: 998

▶ Fire: 997

You are also encouraged to inform community security where possible.

Glossary

Common Area

All open areas, services, facilities, roads, pavements, water features, gardens, utility and administrative buildings or areas, installations, improvements and common assets in the Master Community and/or in each common property, as more specifically determined in the Master Plan, which are intended for use by all owners and the Developer and that do not form part of the title of any unit.

Community

The residential community comprising individual residential dwellings plus common areas including roads, parks, lakes, playgrounds, paths and other facilities.

Community App

The digital platform provided by Dubai Holding Community Management that enables residents to access community services, submit requests, apply for permits, receive updates and stay informed about community activities.

Community Manager

The manager appointed from time to time to maintain and manage the Community.

Customer Engagement

It refers to the various services, channels and initiatives designed to support, inform and engage residents throughout their community journey. This includes resident communications, customer service support, contact centre assistance, digital self-service channels, community events, surveys, awareness campaigns, feedback mechanisms and other engagement initiatives aimed at enhancing the resident experience.

Local Authority

The governing authorities of the UAE including but not limited to Police, Immigration, RTA, DEWA, Civil Defence, Municipality, Ports, Customs and Free Zone Corporation, RERA and Dubai Land Department. In summary, any government body that has jurisdiction over the Master Community.

Master Community

The entire Master Community common areas in accordance with the Master Plan or any amendment thereof and includes any and all extensions of the Master Community from time to time.

Master Community Rules/Community Rules/Rules

Means the Community Rules as set out in this document and such further rules and regulations that Dubai Holding Community Management may make from time to time.

Master Developer/Developer

Dubai Holding or any of its subsidiaries, nominees, assigns, successors or successors-in-title.

Move-In Permit

A permit required prior to moving into a Unit to facilitate access coordination and protect common areas and community assets during the moving process.

Move-Out Permit

A permit required prior to moving out of a Unit to facilitate access coordination and protect common areas and community assets during the moving process.

No Objection Certificate (NOC)

A formal approval issued by the Master Developer/Developer or relevant authority permitting specific works, modifications or activities, subject to applicable requirements and conditions.

Non-Compliance Penalty

A Non-Compliance Penalty is the result of a Notice of Non-Compliance where corrective action has not taken place. Penalties are often monetary fines but may include reporting of the violation to the Local Authorities.

Notice of Non-Compliance

A Notice of Non-Compliance is a formal citation that informs a person that a community rule or permit condition has been violated. The purpose of the Notice of Non-Compliance is to initiate corrective action that will stop the violation. A Notice of Non-Compliance may also result in penalties.

Owner

The owner of a Unit, including an owner whose title registration is pending and including their heirs, successors-intitle and permitted successors and assigns.

Resident / Occupier / Occupant

Any person occupying or visiting a Unit owned by an Owner, including such Owner’s lessees, tenants, visitors, domestic helpers, agents, employees, guests, family members, clients, customers, patients or business associates.

Service Charges

The fees for the programme of maintenance, management, security, upkeep, renewal, repair and replacement of the roads, landscaped areas and all other areas constituting the common property of the development, including without limitation the costs of water, electricity, equipment and other expenses and the employment of contractors, employees, managers and workmen associated with these tasks, together with administrative costs.

Service Request

A request submitted by a resident through the Community App, contact centre or designated channels for community-related services, maintenance support, enquiries or assistance.

Tenant / Lessee

A person or corporate body renting a property from the Owner.

Unit / Property / Home / Household

Villa(s), townhouse(s) or apartment(s) owned by an Owner or by the Developer.

Visitor Access Management System (VMS)

A system used to register and manage visitor access to the Community, helping enhance security, streamline entry procedures and facilitate visitor management.

800 DUBAICM (3822426) | dubaiholdingcommunities.ae