Tad, Briony myself and our Production Designer Michael Vermaak met with our brilliant event teams in Malta and it’s all coming together!
Our primary venue the Hilton Malta are really looking forward to welcoming us back and for those of you who don’t know this is the first time ever that we are hosted by a venue we have used before. Back in 2016 we held the conference in the Hilton Malta and they are really looking forward to hosting us again ten years on. The event is sold out and all delegates should have received the login details for the Conference App. We ask that you check the App when being asked for a meeting. We have a zero tolerance policy for unregistered people to be in any conference areas. It’s not fair on the 800 delegates who have paid not just in money but in time and effort to attend to have people making meetings for free.
We have also been working with our partners in the Coalition for Associations in Global Mobility (CAGM) on developing conduct codes for all of our events. These are to ensure that everyone has a great time in a safe and inclusive environment. If something happens to you during the event that makes you in anyway uncomfortable, please come and tell us. Find myself, Tad, Briony or Kirsty or any of our board or volunteers. We all want to ensure that any behaviour or circumstances that make you feel uncomfortable are dealt with and it could be something as simple as wanting to get home from the gala dinner early and finding out how to get a taxi! For our
newcomers, the event can be both exciting and intimidating, after all there are 800 people attending. We have run a Briefing online to go over the why ’s and wherefores of the event, but when you’re in Malta please come and find any of us on the team if you need advice or support. The App contains loads of information including maps of the venue which is large. There are plenty of spaces to network and many bars and restaurants within a five minute walk, so get out, get some air, stretch your legs, make time for yourself. Constant networking can be exhausting, so try and make sure to think about your well being and take time to explore some of the island. Our LinkedIn pages have plenty of suggestions of great things to do across the island and a summary is at the end of this edition, so take some time to enjoy being in Malta.
Join us in the early morning for a walk around the bay by the sea and at the same time help to raise money for our fantastic charity The Malta Foundation.
We look forward to welcoming you marvellous Malta.
Contributions on all aspects of mobility are welcomed for publication in The EuRApean. If you are a member of EuRA and would like to contribute news about your company, please get in touch.
Please contact:
Dominic Tidey, Managing Editor dominic@eura-relocation.com Maria Manly, Editorial Consultant maria@eura-relocation.com
Disclaimer:
Opinions expressed in The EuRApean are not necessarily those of the publisher unless otherwise stated. Published by: EuRA Suite 1 Windrush Court, Abingdon Business Park, Oxfordshire OX14 1SY
Letter from the CEO
Tad Zurlinden
It’s nearly conference time again and together with the Executive Group, team, moderators and speakers we’ve been putting the final touches to the programme for Malta.
Conference Update
Our theme “Driving Growth; Diversification, Partnerships & Collaboration” is one which in these turbulent geo-political times a topic governments across the globe could learn from.
We are focussing on how partnerships and collaboration can help us all. Rather then seeing our fellow mobility colleagues as purely competitors we aim to look at how forming partnerships benefits us all.
One of the sessions will be a further update on AI and how it’s helping, impacting or changing our industry.
At a recent team day, we discovered the power of ChatGPT in a new and slightly frivolous way. We
fed a team pic into the AI and asked it to dress us in business formal clothes. Then we asked it to picture us on the slopes of the winter olympics. The results are here for all to see! Despite having a good laugh it was sobering to realise the sheer power the large learning models have in terms of how news and social media can be manipulated, with total ease, by anyone, in seconds. Dom spent many years learning photoshop as part of our publishing programmes but that’s an expensive skill that no longer needs to exist. He has also since the pandemic spent many hours learning to use Final Cut Pro to edit our briefings, training and conference films. Another skill that may become, more or less redundant.
There are skilled roles that will no longer exist and apart from the financial ramifications to us as workers, the psychological impact on our sense of self as the skills we are proud of are no longer skills at all will, have an impact. Jon Harman who is moderating our session on AI will be looking at this wider impact and not just on the tools themselves and what they can do.
Were we by the sea in Black Tie?
We just held a Malta Briefing on the event which can watch on our YouTube channel. Thanks to Dana Pick, Carlos Salgado and Ken Krogtoft for taking part as new and seasoned delegates, giving their advice on how to make the most of the event. I’d like to add on behalf of my team and the brilliant speakers and moderators that you don’t miss out on the education and peer sharing that the conference offers. There are some great sessions, from AI to State of the Industry, workshops focussing on immigration, corporate housing and diversification. We also have our two legal clinics. We will run MIM training sessions for which pre-registration is necessary Martina Scharwey and our EGQS Mentors and Lead Auditor will be on hand to answer any questions and Martina will be leading drop in sessions so join in and get your questions answered. Giles Orr and Nic Rattle our education consultants will be with us to guide you through anything you need to know about our MIM programme and our newly launched Peer to Peer mentoring sessions. More details will be announced at the opening session. We also of course have our ever popular Ignite session.
The Gala Dinner is in a terrific venue and as a result we have decided to go Black Tie. This means formal but it doesn’t mean having to wear black, be as colourful as you like! If the weather is kind to us the cocktail reception at the dinner will be outdoors so dress accordingly. That part of the venue is decked so be stilettos or kitten heals may be a challenge.
Executive Group News
We just held our first Executive Group (EG) meeting of the year in a secret location which will be a future conference destination. The agendas for these meetings form a review of the work of EuRA since the last meeting and planning of future work based on a 3,6,12 and 24 month plan. Included in every meeting is a financial review and we have been working over the last 7 years to create a contingency fund to ensure
Team Ski Trip??
continuity of EuRA. We live in uncertain times and we always have. The pandemic taught us all that financial planning is critical for us all and over the years we have used the profits that EuRA has made from the conference to both advance essential projects and create a financial buffer. Currently we are working on new training initiatives with Giles and Nic to plan for the next 10 years of our education programmes. A new initiate which we will be launching in June is to increase the visibility of EuRA and its members through a PR and Communications programme. We reached out to several people in our industry, experts in the field and we will working with Fiona Klomp as our new PR and Comms Strategic Consultant. Fiona has great expertise in the field having run both her own PR Consultancy and heading up ABRA another of our great local mobility associations. You can meet with her in Malta.
At this meeting we also took a long look at our membership demographics over the past ten years and the data led to some very interesting discussions. Since 2015 we have lost 8% of our DSP members. Looking into why (and Maree always asks each member who does not renew their membership) 99% were attributed to mergers and acquisitions and business closures. As we all know we have seen a lot of consolidation over the last decade but what these figures show us is how loyal our core membership is. The largest turnover in members comes from our Supplier Member sector and this is something we have known for decades. Back in the day when we used to pick up the phone and make a call, we would have at least three or four calls a week to the office from companies asking about membership. Of these the vast majority came from businesses who would be joining EuRA as Supplier Members, that is companies whose primary focus is NOT DSP, but one of the many sectors supplying vital services to the relocation industry such as immigration companies and corporate housing suppliers. The team member who answered that call would always be very honest about the fact
that membership of EuRA may or may not be a successful way to add to their business. We always encourage supplier members to carefully monitor their ROI on membership. It is very unlikely for example, that a serviced apartment building in Singapore will find direct business leads on the back of attending a EuRA Conference. The cost of membership plus the event and associated travel is expensive. Supplier Members pay the highest rate that DSP’s pay for membership and of course if they’re not members, the conference cost is double. Consequently we monitor the turnover of Supplier Members carefully. We have a large core of long standing members mainly in the immigration and corporate housing sectors and their financial contribution to the association helps us to expand our core programmes.
In the last meeting we had a long discussion about whether Supplier Members would be represented on the EuRA Executive Group and the EG decided that yes we should from 2027.
We recently put out our call for a new EG member to take the place of Irina Yakimenko who completes her term as and EG member in June. Irina has contributed hugely to the EG during her term bringing her acumen, financial savvy and intellect to some very difficult discussions and we all thank her for her dedication to EuRA.
For the first time in over 20 years we didn’t receive a single Nomination Form. The invitation to stand was sent out three times to all eligible members but for reasons we do not know, this time no one stood. What this means for the coming year is we will have 6 EG members and not 7 and next February there will be an election to fill two places as our current President Simon Robins will serve a further year after completing his Presidency in June this year. So if you have ever thought about standing for the EG, make sure to look out for those notices via your email and on our social media channels next February. Serving on the EG does involve a level of commitment and I wonder if this year, when trading conditions are difficult, it was just too much of a commitment for people to make. To serve on the EG you commit to three in person meetings a year somewhere in Europe plus a monthly online EG Huddle in any month where we don’t have a face to face meeting. There is also a commitment to participate in Working Groups to steer any new or
potential new projects in between meetings and Huddles as well as the work that each EG Member must commit to for the conference. Each EG member will take responsibility for at least one conference session or workshop and it is their job to ensure the panel stick to the original brief that was agreed at the conference planning meeting which takes place in November.
On the topic of meetings I try my very best to keep the costs down by either meeting somewhere easy to get to and great value (airport hotels are an excellent option) or a future conference location where we have received a response to our (lengthy!) RFP which is within our budgets. If the location is successful in being awarded the contract for the conference we ask for a discount for the board meeting that will precede it. Interestingly as we are going down the route of contracting for 2029 and 2030 and discussing the event and pricing with potential venues, we are seeing more hesitancy than previously in getting fixed prices so far in advance. Trading conditions for the MICE industry are tough. One venue in a warm place told us they can’t fix a room rate as variables such as the cost of air conditioning are changing daily.
I have spoken with many of our members in the middle east who are being severely impacted by the war in Iran. There is great uncertainty among members about how long this will go on and what the impact is likely to be on mobility patterns in the region. I want our members impacted to know we will do what we can to support them, so please let me know what we can do.
As we lead up to the final weeks to the Malta event, we are still fully booked however as in previous years the situation can be quite fluid in the final lead up so if you did not get a place please don’t lose hope! Contact Kirsty to be added to the Waitlist and she will do her very best to accommodate you. At this stage we have managed to accommodate everyone who was waitlisted mainly thanks to the flexibility of the Malta Hilton!
In the meantime from myself, the team and the EG, we are all really looking forward to welcoming you to Malta.
Tad Zurlinden
Letter from the President and Vice President
Simon Robins Business Development Director TTH Curzon
Johanna Lennartson Managing Director Nimmersion
As we approach the EuRA International Relocation Congress in Malta this April, we are once again reminded of the strength, energy, and collaborative spirit that define the EuRA community. Each year, the congress brings together relocation and global mobility professionals from across the world, creating a unique space to connect, exchange ideas, and explore how our industry can continue to grow and evolve together.
This year’s theme, “Driving Growth: Diversification, Partnerships and Collaboration,” could not be more relevant. The global mobility landscape is constantly changing, and our industry continues to demonstrate an impressive ability to adapt, innovate, and find new opportunities within that change.
Across different regions, our members are navigating complex environments, from geopolitical developments to evolving immigration policies and economic uncertainty. While these realities create challenges, they also highlight the essential role relocation professionals play in enabling organisations to attract, support and retain international talent.
In many ways, these developments are pushing our industry to become even stronger. We are seeing new partnerships emerge, services diversify, and
collaboration deepen across the global mobility ecosystem. By working together and sharing expertise, our members are finding new ways to deliver value to clients and support international talent moving across borders.
This is exactly why the EuRA Congress remains such an important gathering. In Malta, we will come together to explore new ideas, strengthen partnerships, and discuss how we can continue to drive growth for our organisations and for the industry as a whole.
Above all, the congress reminds us that EuRA is more than an association - it is a community built on trust, collaboration and shared expertise. It is through this spirit of partnership that we continue to raise standards, support one another and move our industry forward.
The future of global mobility is full of opportunity. Through diversification, collaboration and strong partnerships, we are well positioned to shape the next chapter of our profession.
We look forward to welcoming many of you to Malta for what promises to be another inspiring and energising gathering of the EuRA community.
2026 EGQS & Malta
Dom Tidey
The annual EuRA Conference gives us an unrivalled opportunity to help members with any questions or queries they have about the EGQS and gaining their certification and Premium Member status.
In Malta come and meet the team. Our project lead Martina Scharwey will be at a desk by the check in area of the Hilton Malta Conference Centre along with our lead auditor Jochen Muskala. Between them they can help with any questions you may have about the EGQS Standard and the audit process itself. Those of you who have been audited know how helpful Martina and Jochen are in the lead up to becoming certified. We also have three mentors. As part of my role as COO, I am taking on a larger role within the EGQS Project as the Quality Standard Mentor. I have worked on this project since the very start in 2008 and have been part of every annual update to the Quality Standard, the document that forms the backbone of the certification.
When approached for the first time, the Quality Standard can seem daunting. It is a 37 page document laying out all off the requirements you need to fulfil to build your Quality Manual. The Quality Manual is the document you will use to prove to the auditor that you have reached all of the requirements that are set out in the Quality Standard. On the next couple of pages you will see all of the help that is available to you while going through this process for the first time. But our assistance doesn’t end there! When we update the Quality Standard each year in November, we design a whole range of training and Briefings to help already certified members to update their Quality Manual in line with any new requirements.
If you are starting out to build your Quality Manual before your first audit and you hit a part of it you don’t understand, reach out to me and I will do my very best to help you to fit that requirement to your company ’s processes.
2026 Change Summary
As part of the Information and Cyber Security requirement we have added compliance with the EU Artificial Intelligence Act where applicable. This means members must analyse the risks of the use of internal and external AI tools, ensure clients are aware when they are interacting with an AI tool, define and implement AI principles and guidelines and train employees on this and create risk awareness. The company shall identify, analyse and evaluate opportunities that can enhance its ability to continuously improve services and increase client
A good example would be a query I dealt with recently. The EuRA Member was in the middle of their audit and the auditor wasn’t sure about how they were proving the KPI on meeting the response times to enquiries for clients. This KPI is based on a return email or phone call. This EuRA Member has an extensive Client Management System that tracks many parts of its operations, but it doesn’t track email replies. The auditor and the member were not sure how to prove they had met this KPI and I was able to reassure them both that a random sample from the Outlook mail client of a team member was enough to get the information that an email enquiry was replied to within the time frame set out in that KPI. It ’s very often the simple things that can become complex like with anything in life!
We also have two brilliant EGQS Timeframe to Audit mentors who are there to help you to hit the deadlines you decide upon when going through the process of initial certification or re-certification. Åse and Michéle are there to set three meetings with you so they can help you to stay on track as you build your Quality Manual. The process is simple.
Contact Maree at the EuRA office and she will send you all the documents you need to start. The Quality Standard and all of the policy templates you need to add into your Quality Manual. You then contact Åse or Michéle and they will set three deadlines;
1. When to complete the EGQS online training and start to build your Quality Manual
2. When to complete the building of the Quality Manual
3. When to arrange for final audit
Just having someone helping to set those goals has proved to an invaluable tool to many members looking to get certified.
Come and find us and take advantage of all the help we can give at no charge!
and customer satisfaction. Measures to address these opportunities shall be defined, evaluated and implemented. We have added minimum requirements to the section on strategy in terms of detailing a corporate strategy to include a clearly defined vision for the future and the core purpose of the organisation based on alignment with core values, and based on comprehensive environmental analysis. A definition of strategic objectives is now required in line with realistic and achievable planned resources available.
A full change index has been sent to all Premium Members
Dom Tidey EuRA COO
EuRA Global Quality Seal+
You Can Do It With Support at Zero Cost!
Mentors
Our brilliant mentors will help you to schedule your timeline. Help you to start, set deadlines for completion of the chapters of your Quality Manual.
When broken into sections, and supported by the mentors, it ’s not nearly as daunting as it may seem! And don’t forget 80+ EuRA Members have done it!
There is no charge!
Partnerships
Members with the Seal work preferentially with other Seal holders when giving outbound work. They know they can reassure their clients of an independently verified benchmark of service delivery.
Premium Membership
All EuRA Members holding the Seal become Premium Members.
This gives access to highly discounted training licences, early booking for events and specific events for Premium Members only.
We are also looking at delivering extra conference sessions just for Premium Members.
Training
Martina Scharwey our Strategic Consultant and Project Manager has developed a step by step training programme.
Follow her training and your Quality Manual writes itself! Well not entirely you still have to make sure it ’s accurate to your business!
There is no charge!
Staff Development
Over and again successfully qualified members have told us what a difference the Seal makes to the whole team. Everyone knows what they ’re doing and what their benchmarks are for successfully delivering the best services.
Support
At any time during the certification or recertification process, you can rely on the EuRA team for support.
Contact Dom Tidey if you have any questions, if he doesn’t know the answer he will reach out to Martina and our auditors to make sure you have the support that you need.
There is no charge!
EuRA Global Quality Seal+
What our Members are Saying
As part of the annual EGQS Review, we ask Certified Members the question “”What are the benefits of being an EGQS Holder that adds value to you?” These are some of the responses…
Most RFPs require us to provide proof of certain aspects of the EGQS+ standard. Having this all together, audited, in one program, makes it a lot easier to complete such processes.
Stuart McAlister Inter Relocation
KPI and evaluations that match perfectly well with our expectations and needs.
Nadine Rouge Executive Relocations
The EGQS is one of the most prominent and relevant industry standards. Being an EGQS holder gives us a clear edge over non-holders as it strengthens client and customer trust in our services. It also guides and motivates us to consistently maintain the highest quality standards by adhering to well-defined processes.
It makes us better as a company; high quality through established and maintained processes; it makes us think about opportunities and threats and how to embrace them!
Kati
Kägi Prime Relocation
Potential partners and clients reach out to us based on the EGQS certification.
Cynthia Myrnes Relocation AS
Being an EGQS holder adds significant value to us in several ways:
• Credibility and trust – It provides assurance to our clients and partners that we operate to the highest professional and ethical standards
• Consistency in service delivery – The framework helps us maintain structured processes, which supports reliability and quality across all relocation services
• Continuous improvement – The standard encourages us to regularly review and enhance our operations, ensuring we stay aligned with best practices
• Competitive advantage – Holding the certification differentiates us in the market and strengthens our reputation as a trusted relocation partner
• Global recognition – As the EuRA GQS is internationally acknowledged, it supports our ability to work seamlessly with global clients and partners
• Overall, the certification not only validates the quality of our services but also reinforces our commitment to excellence
Salamiah Abd Latip Pathfinder Relocation Services
Newly Certified and Re-certified Members Congratulations to our newly certified and, re-certified EuRA Global Quality Seal Members
Newly Certified
Anywr Spain - Nov-25
Training and Mentoring
Free to all members and fully updated for 2026. This module of five components covers everything you need to know about setting up a process management system. You’ll learn how to build your Quality Manual and how to implement all the required policies to ensure you’re completely compliant for the future. Following these three (free to EuRA Members) modules will simplify the process, led by a true expert in quality management.
When we asked members earlier this year, 65% said they wanted to undertake the process but 70% said the main barrier to undergoing certification was lack of internal resources and time. We have just implemented a Mentoring programme to help members get started and stay on track.
In the coming months and in Malta we will be delivering live clinics with certified members and our SC Martina Scharwey as well as peer to peer help on LinkedIn. If you have an idea that would help you to get started please let us know, we want to give members as much assistance as possible to join the ranks of our Premium Members.
Newly Recertified
Formula Group - Aug-25
Japan Mobility - Sep-25
TTHCurzon Relocation - Oct-25
PIRGroup - Dec-25
Nimmersion- Feb-26 To access the full training module
To learn more about becoming a Premium Member and our Mentoring programme
New MIM Programmes April 2026
The four modules in the Fixed Syllabus Programme are now updated and re-branded and back live in the Academy.
Free To Access
The MIM+ Coaching Approaches in Mobility Programme C is free for all members to aces until June 1st. Both the module and the quiz can be accessed at no charge and the course is worth 50 credits towards MIM and MIM+ Certifications. Programme B was free until January and now the next in the series will be free until June 1st There are three components in Programme C which is ,one of four parts of the course, A,B,C & D all of which are available in the EuRA Academy.
The three components are:
• Understanding Change
• Emotional Intelligence
• Positive Focus
The coupon code for free access to the module and the quiz are on the website. Remember you need to be logged in to access that page. The Programme is worth 50 credits towards you MIM certifications at all levels.
Coming Soon Peer to Peer Leadership Networks
that this will also be a path to gaining the MIM Fellowship designation.
The idea is that over 8, 2 hour sessions spread across a year, professionally moderated by our new education consultants Nic Rattle and Giles Orr, the cohort of leaders will work towards applying knowledge of the bigger issues highlighted by each participant, developing a close group of confidants. We would ensure that when members sign up, we never have more than one person from a country or market to ensure no conflicts of interest or market sensitivity.
The first test cohort have been working together since November and have all expressed incredibly positive feedback about the experience. That cohort has been;
• Michael Grundell Key Relocations
• Simon Johnston Icon Relocation
• Stuart McAlister Inter Relocation
• Jeremy Berthoux Home Conseil
• Susana Bourne Anywr
They will all be in Malta and you will have the opportunity to talk with them and our Education Strategic Consultants Giles and Nic and sign up for the 2026/2027 groups.
We plan to launch the first groups in June. There will be a charge for taking part in this exciting new project.
Coming Soon New Intercultural Training
Recently we ran a survey about EuRA members' training activities and requirements, which highlighted (amongst other things) a significant interest in seeking guidance and support from industry peers. Senior leadership is often isolating - projecting an outward show of confidence for staff and customers whilst wrestling with difficult and complex issues internally. Dealing with these 'wicked problems' alone can be tough and confidential external perspectives can be a great help - both professionally and personally.
EuRA will, as part of its refresh of training and support for the industry, has been piloting a new Peer 2 Peer Network to help leaders. We envisage
Thanks to a great new partnership with NetExpat, we will be launching an all new MIM Intercultural Training module. This new module is full of great topics and practical advice on how to work with sensitivity and precision across different cultural norms.
Our Primary Trainer Gabi Weglowska will take you through this fun and essential new programme.
Sabine Baerlocher is developing a new MIM+ Module “Cultural Theory and Cognition” taking an in depth look at the research and its application to our industry.
Both modules will launch in May and June and will be free to all members for the first six weeks.
Our Primary Trainer Susan Ginsberg will be updating the module “Collaboration in the New Normal” following the Malta conference where Collaboration is one of the meta themes. This updated module will be free to all members for the first three months after launch.
Martina Scharwey our Consultant for Quality has updated the “Introduction to the EuRA Global Quality Seal” which is 100% free for all members to certify and gain 50 credits towards MIM and MIM+ certification.
Coaching Approaches in Mobility
This unique training course looks at the application of coaching skills when working with people with a particular emphasis on working across cultures. It is an invaluable tool for all of us who work across the spectrum of mobility. The course consists of:
Programme A
• The Grow Model
• Questioning and Listening Skills
• Transactional Analysis P1 Programme B
• Roles and Responsibilities
• Giving Feedback and Challenging Supportively
• Learning Styles Programme C
• Handling Change
• Emotional Intelligence
• Positive Focus Programme D
• Transactional Analysis P2
• How Not to Start an Argument
• Cultural Competences and Personal Development
Programme C is free to all members until June 1st.
Below are downloadable guides with everything you need to know;
• Guide to Qualifying with EuRA
• Routes to Qualifying Explained
“All Things Legal… March 2026”
Working with suppliers in “corrupt” locations
In this edition, I highlight several legal topics which affect the relocation industry:
• Working with suppliers in “corrupt” locations
• Recording meetings with clients
• Losing a key employee
• Getting paid for your services
If there is a particular legal topic that you would like me to cover in a future edition of The EuRApean, please let me know.
reasonable steps to ensure that their foreign suppliers are not paying
network of approved suppliers, you can face prosecution if any of these suppliers engages in corrupt practices when acting on your behalf. Legislation such as the UK’s Bribery Act – and its equivalents in many countries - requires businesses to take
officers etc.
One of these “reasonable steps” is to consider the current corruption risks in different countries, as assessed in the annual corruption index, compiled by Transparency International (https://
www.transparency.org/ en/cpi/2025). The recently published 2025 index contains few surprises:
• Denmark continues to be the “least corrupt country in the world”, followed by Finland, Singapore and New Zealand. In these countries – and generally across western Europe –monitoring of suppliers can be relatively light touch
• At the other end of the spectrum, according to the index, corruption levels remain high in Sub-Saharan Africa and in Eastern Europe and Central Asia
If you are appointing a supplier in a “high
corruption” country, your due diligence on the supplier should reflect the higher potential risk to your business. You should also ensure that your contracts with all suppliers make it absolutely clear that illegal payments will not be tolerated.
Can we record our meetings with clients?
With client meetings
GDPR and, specifically, you need:
1. A lawful basis for recording – this will normally be “consent” or “performance of a contract”
commonly taking place by phone or video, it can sometimes be very useful to record these and to hold an accurate record of what was said. This raises the question of what legal restrictions apply to these recordings.
As with everything involving personal data, our starting point is the
2. Transparency about what you’re doing –your Privacy Notice should refer explicitly to recording meetings and calls and recording should never be done covertly
3. Adequate data security measures in place – to mitigate the risk of unauthorised access, loss or cyberattack, there must be secure storage, restricted access and clear retention periods
So, the short answer is that, provided you have
robust GDPR compliance measures in place, it ’s perfectly acceptable to record your meetings with clients. This can improve accuracy and support high service standards.
However, you must ensure that recording is not done covertly and I recommend that you advise each client that:
• the meeting or call is being recorded
• they have the right to object and to ask for the recording to be stopped
• their refusal to consent will not affect the service they receive
Ultimately, the key point I would highlight to all relocation businesses is that transparency is absolutely essential for GDPR compliance.
Protecting
your business when a key employee leaves
The departure of a key employee can be very damaging to your business. For this reason, it is common to insert restrictions in the employment contracts of
senior employees. The most common restrictions are:
• Non-compete clauses - which seek to prevent an employee from directly competing with your business
• Non-dealing clauseswhich seek to prevent an employee dealing with your customers
• Non-poaching clauses - which prevent an employee poaching other staff members; and
• Confidentiality clauses - which prevent an employee from using confidential information relating to your business
Restrictions such as these should be timelimited and applied to relevant geographical areas. A confidentiality clause can apply for so long as the information concerned remains confidential.
However, a restriction in an employee’s contract will not always be enforced by a court of law. In some countries (for example, India and Russia) these restrictions are void as a matter of public policy. By contrast, in Europe, such restrictions will generally be enforceable provided that the employer can demonstrate that the restriction is protecting a legitimate business interest and goes no further than is reasonably necessary to do so (e.g. in terms of the duration of the restriction).
Acceptable restraint periods vary from country to country across Europe, from one year to as high as three to five years. For this reason, it ’s important to know which country ’s employment law will apply to a particular employment contract and to draft termination restrictions accordingly.
Getting paid for your services
At the 2024 EuRA conference, in Vilamoura, a topic of real concern to many relocation businesses was the impact of the recent bankruptcy of Paragon Relocation. This sparked important discussions on how a business should protect itself against the danger of a client going bust.
At this year’s conference in Malta, we will be returning to this topic and also considering the wider issue of how best to deal with a client who is consistently late in paying bills. This is a timely discussion, with both the EU and the UK planning to introduce changes to the law on late payments.
The EU is proposing a new Regulation, directly applicable across all EU member states, to replace the current late payment Directive with the aim of addressing persistent issues such as inconsistent rules across member states, weak enforcement, lack of awareness and ineffective penalties.
Specific changes proposed include:
1. Maximum payment terms for business-to-business and government-to-business transactions reduced from 60 to 30 days
2. Interest and compensation fees for late payments to be automatic and compulsory
3. Member states to establish authorities to monitor compliance, investigate complaints, and issue sanctions
4. Companies to disclose their payment practices (as already required in France and Germany)
UK law is moving in a similar direction, with proposed legislation including:
1. Prohibition of payment periods of more than 60 days (reducing to 45 days over 5 years)
2. A mandatory interest rate on late payments of base + 8%
3. Fines to be imposed on large businesses with poor payment records
While there are no implementation dates yet for these new laws, it ’s clear that larger businesses, which try to ease their cashflow position by making smaller suppliers wait, will soon have to mend their ways. I think this will be good news for the relocation industry.
Whatever your views on this issue, please join our discussion in Malta –scheduled for 1pm on Thursday 30th April (Verdala room).
If you need advice on these or any other legal issues affecting your business, please feel free to contact me.
“All Things Legal” is produced for The EuRApean by Gordon Kerr, EuRA’s Strategic Consultant - Legal Services. Gordon can be contacted at gordonkerr@gklegal.co.uk
Feature: Bitztrip
Madrid, Best Destination in Europe
2026: A Global Hub for Business, Events, and International Mobility
Madrid continues to strengthen its position as one of Europe’s most dynamic destinations for international tourism, business, and global mobility. This year, the Spanish capital has been recognized as Best Destination in Europe 2026 by European Best Destinations, one of the continent’s most prestigious tourism awards.
The city received more than 127,000 votes from
international travelers, surpassing destinations such as Paris, Verona, and Nicosia. This recognition highlights not only Madrid’s cultural and gastronomic richness but also the quality of life it offers to residents and visitors. The city stands out for its balance between urban dynamism and wellbeing: safe, open, culturally vibrant, with ample green spaces and a renowned social life, making it an especially attractive place to live and work.
Madrid maintains a consolidated leadership in the MICE sector. At the prestigious World Travel Awards, often referred to as the “Oscars of Tourism,” the
city has been repeatedly recognized as World’s Leading Meetings & Conference Destination, reaffirming its role as an international hub for congresses and large corporate events.
Being the global leader in meetings tourism is a reflection of a strong ecosystem underpinned by legal certainty. That same environment is what today attracts and retains international talent and digital nomads, who are no longer looking only for connectivity, but for a vibrant, human city that enables both business and
Feature: Britztrip
personal life to thrive. Likewise, high-value visitors find here a constantly evolving gastronomic and cultural scene, far removed from generic circuits. Madrid is going through its most mature moment, and its global reputation continues to grow.
This dynamism is reflected in the activities hosted at IFEMA Madrid, one of Europe’s leading exhibition centers and a true economic and strategic engine for the city. In 2024 alone, IFEMA hosted 740 events and congresses, welcoming over 4 million visitors and generating an economic impact of €5.779 billion, establishing itself as a key meeting point for companies and international professionals. Among its highlights is FITUR, the International Tourism Fair, which this year gathered more than 9,500 companies from 161 countries and 255,000 attendees, and introduced a new space, Spain Film, showcasing Madrid’s growth
as a hub for international film shoots and audiovisual production.
This momentum is complemented by the growth of language and cultural tourism. Increasingly, companies, universities, and educational institutions worldwide organize programs in Spain for language learning and cultural immersion, consolidating Madrid as a top European destination for international students.
The city’s appeal also extends to sports tourism. From 2026 onwards, Madrid will host the Spanish Grand Prix of Formula 1, held on an urban circuit in the IFEMA-Valdebebas area. This event positions the capital on the global F1 calendar and reinforces the growth of sports tourism, a segment of increasing relevance for major international cities.
The combination of these factors—international events, business activity, audiovisual industry,
education, and major sporting events—reflects Madrid’s evolution into a global ecosystem in constant expansion. The city establishes itself as a strategic hub connecting Europe, Latin America, and other international markets, and as one of the most relevant destinations for corporate mobility and global talent attraction.
For those of us working in the relocation sector, an interesting question arises: Have you noticed how Madrid is increasingly becoming a prime destination for international projects and corporate mobility? Perhaps this is not merely a passing trend, but the beginning of a new phase in which the Spanish capital continues to expand its role as a key connection point for companies, talent, and global opportunities.
Shari Azalde Partnerships & Business Development Manager Biztrip
Feature: JustOne
Could Environmental & Social Information Unlock Happier Assignees and Greater Profits for your business?
Consider the stories of these two assignees:
Sarah steps off the plane in Bangkok from the US, two kids dragging suitcases, her youngest with asthma already coughing from the thick haze. Her DSP app buzzes: "Air Quality Index hitting 180. Skip morning playgrounds. Lumpini Park: cleaner air, misting fans, 15 minutes' walk."
No frantic doctor runs. By evening, shaded swings, and her first deep breath since landing. Week two, kids race outside daily at 11am when the fog has dissipated, while Sarah nails client calls. Her husband finds the local market schedule in the same app; farmers markets three times weekly, safer and cheaper than supermarkets first month.
rhythm turned jetlag chaos into family flow. Water scarcity alert adds: "Short showers only 5 mins max"; so they adapt fast, no guilt. The kids sleep soundly, Sarah works sharp, Bangkok feels like home, not a hazard.
tutoring Wednesdays at community center."
Chats with vendors spark their first friendships. One environmental alert plus social
Ahmed lands solo in Dubai from London, heart pounding at nighttime-walk fears. His DSP briefing hits pre-landing: "Jumeirah Lakes Towers: green LGBTQ+ safety rating. Running group Tuesdays 7pm. English
Week one, his household goods arrive with minimal packing materials and recycling picked up right at his door means instant settling in. He's jogging with six new mates under floodlights. Friday, he finds his mosque. Saturday, tutoring local kids after work. The app flags noise pollution maps too: "Jumeirah Lakes: 88% quiet evenings", so he picks a lakeside flat where park birds drown out traffic, not bass. Post-jog swims in clean lake water (water quality index: good) become his mental reset. No isolation eating him alive. No early return panic to HR. Social safety net plus environmental calm built instant life; friends, purpose, deep sleep; all in 14 days flat. Ready for work.
Sustainability That Actually Pays Off
Happier, healthier assignees settle up to 40% faster, reach full productivity from week one, and significantly reduce early return risk. For employers, that removes potential failure costs averaging $250k. Mobility businesses, in turn, build stronger client loyalty. Sustainability is not just about ESG reporting; when it is embedded into the business, it drives better outcomes for people, performance, planet and profit. Mobility organisations with robust sustainability strategies consistently outperform. They integrate sustainable thinking into daily operations, generating richer environmental and social insight such as cleaner routes and fairer networks. This data addresses real challenges directly, improving assignee experience in meaningful ways. The result is faster, more successful assignments, fewer costly disruptions, and longer-lasting client relationships. Sustainability also brings a long-term lens to business
regulatory change, and economic uncertainty.
Now, how do you do it?
1. Know your ESG priorities, do not guess. Gather the data you already have, then run a simple materiality assessment using client demands, competitor goals, and upcoming legislation to pinpoint where you can create the most value. See how to do it in the Bridging the Gap report
2. Build a company-wide strategy that makes sustainable choices the default in your policies and operations. Turn sustainability into long-term goals embedded across services, hiring, training, procurement, finance, and marketing so the easiest option is usually the best one.
3. Allocate resources smartly and simplify for assignees. Start with lowcost, high-impact actions, capture ESG data that matters to assignees, and reduce choice overload by guiding them toward curated, high-quality options.
5. Align your ecosystem and collaborate. To maximise the assignees’ experience, work with partners who share clear ESG standards and join EuRA and JustOne’s collaboration network to exchange ideas, data, and resources, whatever your size or location. Join here: hello@justone.uk
Sarah and Ahmed's stories show what happens when environmental and social insights meet real assignee needs: faster settling, deeper wellbeing, and zero early returns.
Mobility businesses can scale this impact everywhere: healthier assignee lives, smarter planetary protection, loyal clients, slashed failure costs. Sustainability shouldn’t be an added burden, but the way you do business. Integrate sustainability as your core differentiator to drive growth and fairer global systems. You do not have to go it alone.
Get support and free resources for your business:
JustOne are sustainability specialists in the global mobility sector. EuRA has arranged for members-only to receive Feature: JustOne
Aligning ESG action with financial resilience. In the mobility sector, resilience is built through continuous, datadriven improvements to assignee wellbeing combined with clear sustainability goals. Together, these create programmes that reduce risk, retain clients, and adapt confidently to talent shortages,
4. Track what matters…and use it! Don’t just report it. Measure environmental and social impact consistently, review results annually, communicate what works and what does not, and use feedback and data to evolve services that genuinely improve assignee lives.
EuRA Conference Sustainability
Briony Horwood EuRA Ops Director
With the Malta Conference just around the corner, we’ve been feeling a little nostalgic about 2016. It really was a special one—and some things were just too good not to bring back.
However, this isn’t about going backwards. It ’s about taking the best bits, improving where we can, and continuing to move forward.
Our ESG journey has come a long way since 2016. It started in Malta with conversations around Conscious Capitalism—so now feels like the perfect time to reflect on how far we’ve come.
And what hasn’t changed?
The ideas that shape our industry.
2016 saw our very first Ignite speakers— many of whom will be back with us in Malta, this time enjoying the conference from the audience. It also marked our first Immigration Symposium, now evolved into a workshop format.
We also welcomed Steve Cryne to share insights from CERC research on industry trends—and it feels like the perfect moment to invite him back to the stage once again.
And of course, the people.
We’re proud to still be supported by many of the same incredible sponsors who joined us in 2016:
We’re also delighted to reunite with our incredible volunteers each year—Lisa and Laura were both with us in Malta in 2016— and we always love working with Missing Link!
None of this would be possible without you, our members and conference delegates. So now we’re curious…
What would you love to see make a comeback? And where can we go even further?
• Pop-up stands – now reused or made from recycled, recyclable materials
• Lanyards – upgraded to sustainable bamboo
• Venue sourcing – with ESG at the forefront
• Carbon awareness –with our carbon calculator and travel balancing now part of the journey
Feature: Formula Group, INDIA
The Empathy Equation: Balancing High-Tech and High-Touch in 2026
In the fast-evolving landscape of global mobility, the word "efficiency" has dominated our vocabulary for years. As we move through 2026, the relocation industry has reached a fascinating crossroads. We have more data at our fingertips than ever before— AI-driven logistics, virtual home tours, and instant visa tracking. Yet, as a relocation partner, we have observed a counterintuitive trend: the more digital the process becomes, the more the "human element" determines the success of an assignment.
Feature: Jon Harman
There is no denying that technology is the backbone of a modern move. Formula embrace these tools to strip away the administrative friction that used to plague assignees. Real-time
updates and digital documentation are no longer "premium" features; they are the baseline expectation. However, data can only move boxes; it cannot move hearts.
The "Hidden" Hurdles of Relocation
A relocation fails not because the shipping container was late, but because a spouse feels isolated in a new city, or a child struggles to settle into a new school system. These are emotional, nuanced challenges that an algorithm cannot solve.
We believe that the "HumanCentric" approach involves using technology to handle the mechanics of the move, which frees up our expert consultants to handle the psychology of the move. Our
role in 2026 is becoming less about "logistics management" and more about "transition coaching."
Looking Ahead
As we look toward the second quarter of the year, the challenge for all EuRA members is to ensure that "innovation" isn’t just measured by the speed of our software, but by the peace of mind of our transferees. In an age of automation, empathy is our most valuable currency.
We are proud to be part of a community that understands that at the end of every data point is a person—and perhaps a family—starting a brand-new chapter of their lives.
Members’ News Advertorial
Heart Relocation Announces Opening of New Singapore Office to Support Global Expansion and Enhance Client Experience
Heart Relocation, the award winning relocation management company known for its exceptional people first service delivery, is proud to announce the opening of its new Singapore office, marking a significant milestone in the company’s global expansion strategy.
The decision to expand into Singapore was driven by growing client demand, increased regional mobility, and Heart Relocation’s commitment to improving customer experience for both corporate clients and the employees entrusted to their care.
“As our clients continue to grow across Asia, opening in Singapore allows us to provide an even more responsive, personalised and seamless experience,” said Anna Fletcher, Co Founder of Heart Relocation. “Customer service is at the heart of who we are, and establishing a base in Singapore strengthens our ability to deliver the high touch support we’re known for.”
Heart Relocation delivers an award winning service experience, holding an overall Net Promoter Score (NPS) of 92, reflecting consistently exceptional feedback from globally mobile employees and corporate partners. The Singapore expansion enhances the company’s capability to serve clients across APAC with locally informed expertise and operational excellence.
“This move is an important step in scaling our offering to a wider range of customers,” said Rob Fletcher, Co Founder of Heart Relocation. “Singapore is a strategic gateway, and our presence here allows us to broaden our capability, strengthen our regional partnerships, and support more organisations with the quality, empathy and consistency that define Heart.”
The Singapore office marks the first stage of Heart Relocation’s multi regional growth strategy as the company continues to expand globally.
Two hugely experienced European relocation entrepreneurs, Isabelle Premont and Wouter Esseldeurs, have acquired the African division of Intouch Relocations, an established relocation and global mobility services provider operating across 26 African markets. This investment marks a strategic commitment to supporting Intouch Relocations’ continued regional expansion as demand for corporate mobility services across Africa booms.
The investment combines international sector expertise with strong local operational capability. Intouch Relocation’s existing in-country management teams and employees will remain in place, ensuring continuity of service for clients while providing a foundation for future growth, supported at Board level by the skills and expertise of Isabelle Premont and Wouter Esseldeurs.
Africa continues to attract increasing levels of multinational activity, infrastructure investment and regional business expansion, driving demand for professional relocation and mobility services.
The new shareholders aim to build on the company’s established presence and reputation across the region while strengthening operational scale and service capabilities. An industry leader with more than 20 years international mobility experience, Isabelle Premont said the investment reflects long-term confidence in both the African market and the company’s leadership.
“Africa represents one of the most compelling long-term growth markets or global mobility services which are fast becoming a business enabler and not just an administrative function. As multinational companies expand across the continent, the ability to deploy and …
To read more click here
Coalition for Greener Mobility enters its next phase as the Coalition of Associations in Global Mobility
Six leading industry associations — CERC, CHPA, EuRA, FIDI Global Alliance, IAM and WERC — today announced the next stage in the evolution of the Coalition for Greener Mobility, now operating as the Coalition of Associations in Global Mobility The change marks an important new phase in collaboration across the global mobility sector.
Founded in 2022, the Coalition for Greener Mobility came together to address the shared challenge of corporate sustainability in global mobility. Since then, close cooperation has demonstrated the wider value of working collectively across the industry, leading to a decision to broaden the Coalition’s scope and formalise its structure. “The formation of the new Coalition is a logical consequence of the Coalition for Greener Mobility we already had,” said Jesse van Sas of FIDI Global Alliance. “We recognised the need to go beyond sustainability and address wider challenges facing global mobility.”
The Coalition is now established as a UK registered not for profit entity, providing a clear governance framework that supports long term collaboration, enables the inclusion of new members, and facilitates joint initiatives and funding. This formal structure reflects the Coalition’s growing ambition and its commitment to representing global mobility interests at an industry wide level.
A broader mandate built on collaboration
While sustainability remains a key topic and an important starting point for the Coalition’s work, the#broader mandate reflects a shared belief that global mobility faces complex, interconnected challenges that are best addressed collectively. By deepening cooperation, the Coalition aims to strengthen the industry’s ability to share insight, coordinate action, and develop practical responses to issues affecting industry stakeholders.
Global mobility’s role in enabling international talent mobility remains central to this ambition. As Tad Zurlinden of EuRA explains, “We will be much more powerful as a group than we would be as individual organisations, and closer cooperation creates a stronger collective voice for the industry.” …
To read more click here
Grospiron Mobility Solutions announces the appointment of Corinne SALON as Head of Operations
Grospiron Mobility Solutions has appointed Corinne Salon as Head of Operations. With over 25 years of experience in operational leadership within the relocation and international moving sector (Interdean, Santa Fe, Sterling), she brings strong expertise in managing teams, optimizing performance, and supporting business growth. In her new role, she will oversee and enhance operations in France and internationally, reinforcing the company’s operational strength and supporting its continued development in international mobility.
Grospiron Mobility Solutions
Larm Group announces leadership transition In Mexico: Honoring Carlos Heinemann and welcoming Aurea Olvera as Country Director
After 15 years of exceptional leadership, Carlos Heinemann will be stepping down as Country Director for LARM Mexico. His contributions have shaped our success and earned him deep respect across the global mobility industry—and even more importantly, the admiration of everyone who has had the privilege of working with him.
“Carlos has been a trusted service provider, a problem solver, a resourceful leader, and to me personally, a mentor and a friend,” said Victor Rivas, Managing Director of LARM Group. “While he begins a welldeserved retirement, we are fortunate that he will remain close as Counselor, continuing to share his wisdom and support for years to come.”
Carlos will remain with LARM as Executive Advisor and Counselor, continuing to provide guidance behind the scenes and support our ongoing success.
Welcoming Aurea Olvera as Country Director of LARM Mexico
As we honor Carlos’s remarkable legacy, we are excited to introduce Aurea Olvera as the new Country Director of LARM Mexico—ready to lead the organization into its next chapter. Her appointment reflects LARM’s commitment to innovation and client-focused excellence in Mexico.
Aurea brings over 10 years of experience in international mobility and relocation services, complemented by leadership roles in strategic sectors such as real estate, human resources, compliance, IT, food service, convenience retail, and import operations. She has successfully led high-impact projects, coordinated multidisciplinary teams, and delivered end-to-end solutions for domestic and international relocations.
Her expertise in global mobility, real estate, and compliance ensures operational efficiency and an excellent experience for clients and assignees. Recognized for her structured, results-driven leadership style, adaptive thinking, and ability to build strategic networks, Aurea is well-positioned to strengthen LARM
Mexico’s role as a trusted partner in relocation and global mobility services.
“Carlos’s contributions to LARM Mexico and the entire region have been extraordinary, and his legacy will continue to inspire us,” added Victor Rivas. “At the same time, Aurea’s arrival marks an exciting new chapter. Her leadership and vision will keep LARM Mexico at the forefront of innovative client solutions.”
As we celebrate Carlos’s incredible contributions and welcome Aurea’s leadership, LARM Mexico stands ready for a new era of growth and innovation. With Carlos continuing to guide us as Counselor and Aurea bringing fresh vision and expertise, we remain committed to delivering exceptional service and strengthening our position as the Global Mobility Leader in Mexico and Latin America.
Join us in celebrating Carlos’s legacy and welcoming Aurea to her new role.
To read more click here
Arpin Celebrates Annual Day Of Giving With A Matching $100,000 Donation To The Rhode Island Community Food Bank
Arpin is honored to partner with WPRI Channel 12 and the Rhode Island Community Food Bank to match donations up to $100,000 during the Annual Day of Giving fundraising event held on November 13, 2025. This year, the event surpassed all expectations, raising $233,851 — shattering previous years’ records.
The recent government shutdown significantly impacted thousands of local families and stretched the resources of the Rhode Island Community Food Bank, which serves over 89,000 people a month.
“Arpin has called Rhode Island home for over 125 years. When we learned about the cuts in SNAP benefits, we knew we had to step up and help our neighbors in need,” said Director of Marketing and ESG, Karen Bannon. “We reached out to WRPI Channel 12 and the Rhode Island Community Food Bank, and within a few hours, we launched an expanded relief effort.” Click Here to view a joint public appeal as featured on The Rhode Show.
“We were blown away by how Arpin International Group stepped up to support the Food Bank during this fall’s SNAP crisis,” shared Melissa Cherney, CEO of the Rhode Island Community Food Bank. “Support from partners like Arpin enabled us to quickly purchase the extra food we needed to address the increased demand during a critical time. We’re so grateful.”
Arpin’s Mission Statement outlines a clear vision for the company and its employees: “To give back to the community, industry, and the world, more than we take out.” In furtherance of this objective, Arpin employees formed Arpin Strong, a 501(c)(3) charitable organization, dedicated to engaging in philanthropy in the communities where our customers live and work. Since its inception, Arpin Strong has donated more than $2.38M to over 400+ charities globally.
As we move forward, Arpin will proactively seek opportunities to partner with charitable organizations to further our collective impact. If you would like to partner with Arpin, complete our online form.
Arpin International Group Promotes Sarah Terilli To Director Of Operations And Administration
Arpin International Group announced the promotion of Sarah Terilli to Director of Operations and Administration for its corporate international and domestic service divisions.
increasing responsibility throughout her career in the household goods moving and storage industry. In her new role, she oversees daily operations, international supply chain management, global account support, and service team performance to ensure exceptional transfer experiences. She also supports Arpin’s IT Development team, helping drive productivity, streamline operations, and enhance customer service.
“Sarah’s promotion is very well deserved. With nearly 25 years at Arpin, she brings deep operational knowledge and a leadership style that is both collaborative and hands-on,” said Kevin Amatucci, Vice President of Arpin International Group.
“She has a genuine ability to bring people together, mentor others, and build strong relationships with clients and partners, which makes her a great fit for this role. I’m truly excited to work side by side with her and to see her continue to grow and make an impact.”
Terilli is known for her deep knowledge of the relocation process, attention to detail, and proactive, collaborative management style. She has built strong relationships with supplier partners in the U.S. and abroad and is recognized for her ability to work effectively with both clients and partners.
She holds FIDI certification in the Foundations of International Moving and an associate degree in General Business from the Community College of Rhode Island. Terilli resides in Warwick, R.I., and enjoys outdoor activities, including hiking and biking.
IKAN Talent Mobility ’s Commitment to Stakeholder Wellbeing
IKAN’s manifesto embodies a commitment to excellence, empathy, and care. This includes exceeding customers’ expectations, creating meaningful moments that resonate deeply, and remaining steadfast in our commitment to always doing the right thing while doing things right, not just for our clients but also for the Earth and its people.
Our commitment to Corporate Social Responsibility is not mere charity; it is a deeply rooted belief in shaping a better society for our community. Given this uncertain and unpredictable geopolitical climate, we have redoubled our commitment to consistent Servant Leadership.
We can sum up our belief by saying, "Sarva loka hitam."
"Sarva loka hitam" (Well-being of all stakeholders): Rooted in the Bhagavad Gita, this phrase refers to the ethical responsibility of businesses to ensure the welfare of the community, our people, and the environment.
Sustainability and Inclusivity
We actively support underrepresented groups through partnerships, hiring practices, learning, and enrichment initiatives.
IKAN reallocated its marketing budget towards impactful ESG initiatives. These ESG and CSR initiatives include healthcare programs, funding education for disadvantaged communities and staff, solidifying their dedication to corporate social responsibility.
We are dedicated to community engagement and to collaborating with organisations to address the specific needs of vulnerable, marginalised populations and create fulfilling employment opportunities to nurture promising talent from underprivileged communities and backgrounds.
Environment
Furthermore, we recognise the profound impact of global mobility on our planet and pledge to minimise environmental harm by adopting green technologies and practices.
Social Responsibility
Initiatives that have supported our team and the greater community are most fulfilling.
We were especially thrilled that IKAN sponsored the plantation and maintenance of 1000 saplings, each dedicated to a colleague in the Global Mobility Industry, fostering a diverse human-caused forest, using the Miyawaki method, set to mature in a decade, a testament to IKAN's dedication to sustainability and community.
Other actions that we are proud of include:
Healthcare at Doorsteps:
Supported remote medical camps across 22 tribal villages near Punasa, India, focused on women, children, and elders. The area is remote and extremely poor.
· Education Sponsorships: An Inclusive and Diverse Framework
Offered scholarship programs benefiting our employees’ families who are from various lower salary brackets. Everyone at IKAN was thrilled that our awardees have gone on to become Engineers, MBAs, and Pharmacists.
Equal Opportunities for all:
IKAN’s DEI charter includes social equity, empowerment, livelihood security, and well-being. Hiring practices include the “Red dot policy,” working towards 50 % female to male ratio in the IKAN workforce, and hiring from underprivileged backgrounds.
Blanket distribution Drive:
Delhi’s bitter cold can be unbearable for the homeless. In partnership with IGF, IKAN staff distributed 10,000 blankets in January of 2025, spreading warmth when it was most needed.
· Yamuna Flood Relief Camp:
During August–September 2025, the Yamuna River rose above danger levels, flooding low-lying areas of Delhi and displacing thousands of families into temporary relief camps. IKAN, in collaboration with Impact Guru Foundation (IGF), facilitated immediate on-site support for affected families through this emergency relief initiative by ensuring an adequate supply of essential medicines and the presence of doctors across multiple hotspot locations to address displaced communities.
We would be glad to partner with you on other projects that are doing things right.
Get in touch with us at https://ikan.com
Bridging Global Standards with the Heart of “Omotenashi”
Relocating to Japan is more than a logistical transition; it is a profound life event. In a world of constant change, moving to a country with a distinct culture and a complex administrative landscape requires a partner who offers more than efficiency.
All Japan Relocation (AJ) views itself as the gateway to Japan, ensuring that every "journey forward" is defined by clarity, security, and a warm welcome.
Precision Backed by ISO 9001 Quality
Trust is built on consistency. AJ is proud to have recently achieved ISO 9001 certification. This international benchmark for quality management is a testament to their commitment to "informed agility."
What is the value of this certification to AJ clients?
• Verified Reliability: Every contract, visa application, and housing search is managed with rigorous accuracy
• Operational Excellence: Our speed is not just about being fast; it is about the "迅速さ" (swiftness) that comes from deep local expertise and a proven quality system
• Peace of Mind: Knowing that your assignees are in the capable and compassionate hands that meet global professional standards
The Power of "Omotenashi"
While processes provide the skeleton of AJ’s service, “Omotenashi”—the Japanese art of selfless hospitality—is its soul. They do not see assignees as "cases" or "files." They see individuals and families embarking on a transformative chapter of their lives.
AJ’s team is empowered to go beyond the checklist, anticipating the emotional and cultural needs of a family before they arise. Whether navigating the nuances of a neighborhood or providing support during a moment of cultural fatigue, the company ensures that the human element of mobility is never lost in translation.
Hospitality is at the core of what AJ Relocation does. AJ’s services are provided with the utmost spirit of “OMOTENNASHI”. Clients, global partners, and assignees know they can count on AJ for O * MO * TE * NA * SHI!
All Japan Relocation’s commitment to 'Trusted Care' has resonated deeply with clients. The entire team consistently receives feedback about their attentive, courteous, and caring support; they are delighted by the positive feedback. The consultants’ dedication to empathetic and kind guidance has led to a noticeable increase in repeat business, multiple award nominations, and direct requests for their services, underscoring the strong, trusting relationships every member nurtures.
Reliability and Trust
The company bridges Japanese business customs and global expectations, providing transparent, ethical guidance at every turn that reflects its core values.
Importantly, Emiko Shimabukuro believes in Trusted Care. She says that All Japan Relocation’s role is, “Simply not to teach and direct customers, but to be beside them, to guide them with empathy and kindness, and take steps together. In doing so, we create a real trusting relationship. It also allows us to grow each time because every experience with the customer is a unique challenge and opportunity.”
All Japan Relocation’s multiple award-winning team comprises a diverse range of backgrounds, including Taiwanese, Chinese, Italian, Hong Kong, and Japanese consultants. The company culture is built on sharing knowledge, developing innovative and practical solutions, and telling stories about their transferees to identify trends and share best practices. These efforts help the team learn and grow and exchange perspectives on the challenges their customers may face. In doing so, the team aims to elevate service excellence and deliver consistency and peace of mind.
Global Vision & Sustainability
Through their partnerships with global RMCs and dedication to the Sustainable Development Goals (SDGs), they are committed to building a sustainable future for the mobility industry—supporting a diverse workforce that respects the planet and society.
AJ maintains its fervent commitment to a sustainable world that is aligned with the principles of the U.N. Global Compact. All Japan Relocation believes in upholding its responsibilities to people and the planet, and with a culture of integrity.
Moving Forward Together
AJ is more than a service provider; they are a strategic partner dedicated to their relocating families’ success in Japan. Celebrating their new ISO certification and continuing to evolve their "Omotenashi" approach, they invite you to walk this path with them.
By leading with empathy, AJ Relocation ensures that assignees feel understood and supported, not just "moved."
All Japan Relocation (AJ) Connecting People. Connecting the Future.
Please get in touch with us at All Japan Relocation
NYC Navigator Celebrates 20 Years in Business
In December, Brenda Levis and NYC Navigator proudly celebrated its 20th anniversary, marking two decades of providing outstanding settling-in and destination services to the global mobility community.
What began as a vision to provide thoughtful, hands-on support to relocating employees and their families, has grown into an award-winning, womanowned destination services company known for its personalized approach and deep local expertise. For two decades, NYC Navigator has guided executives and their families through the many details of relocating to the New York City area and throughout the northeastern United States, helping them settle not just efficiently, but with confidence and ease.
The anniversary celebration was as much about people as it was about business.
Corporate clients, relocation partners, and friends of the company gathered to reflect on the relationships that have defined NYC Navigator’s journey. The room also included colleagues from Brenda Levis’s earlier career at Goldman Sachs and Lehman Brothers, as well as GS10KSB CEOs, family members, and longtime friends.
Looking around the room, Brenda reflected on the moment: “It was an epic night, made special by the people who have been part of the journey.”
Over the past twenty years, NYC Navigator has become a trusted partner to relocation management companies, corporations, and mobility professionals worldwide who depend on its on-theground insight and commitment to service excellence.
As the company enters its third decade, its mission remains clear: to support the evolving needs of global mobility while maintaining the culture of care and personal connection that has been at the heart of NYC Navigator since day one.
In an increasingly complex world of international talent movement, this milestone is a reminder that the most successful relocations begin with local knowledge, trusted guidance, and a human touch.
New Member Focus:
“Biztrip”
Biztrip: Lodging Experts in Madrid
As new members of EURA, it is an honor to introduce ourselves and share our vision of Biztrip’s role within the international mobility ecosystem. Being part of this community fills us with enthusiasm and reinforces our commitment as hosts in Madrid. Being a supplier member not only validates the quality of our services but also motivates us to continue innovating and providing accommodation solutions that meet the needs of a constantly evolving business world.
Biztrip has over 20 years of experience specializing in corporate accommodation and temporary stays in Madrid, currently managing a portfolio of more than 450 fully equipped apartments, tailored to the needs of companies—from short visits to stays of up to 11 months for expats from all over the world.
In recent years, I have had the opportunity to participate in numerous networking events, including chambers of commerce and international corporate gatherings. These experiences have allowed me to understand firsthand the challenges companies face in mobility: complex accommodation searches, multiple platforms, contact with property owners unfamiliar with relocation, billing issues, and procedures that slow down operations.
These conversations have reinforced my belief that a solid, flexible, and high-quality accommodation offering is an essential pillar for any international mobility initiative, especially in a destination like Madrid, consolidated as a global hub not only for tourism and events but also for professionals and corporate teams.
Last October, we had the honor of hosting the Movers & Shakers Madrid event on the terrace of one of our buildings, a space we frequently use to
accommodate groups seeking the same location. This gathering brought together relocation professionals and allowed us to connect in person, strengthening relationships that are usually managed via email.
Biztrip’s commitment to excellence is based on three pillars:
• Local Expertise: deep knowledge of Madrid, its neighborhoods, culture, and professional dynamics.
• Personalized Service: full support from initial request to the end of the stay, with continuous assistance.
• Flexible and Modern Solutions: short, medium, and long-term stays, fully equipped for executives, international teams, students, or special projects.
In a world where organizations are increasingly connected to diverse markets, partnering with Biztrip —which combines deep local knowledge with a practical and human approach—makes a real difference in the mobility experience of employees and collaborators.
Reflecting on our journey and future as experts in accommodation in Madrid, I would like to pose an inspiring question to the relocation community:
How can we continue collaborating to make corporate mobility and accommodation processes even more seamless and satisfying for the people and organizations that trust us?
Beyond trends or tools, it is this pursuit of collaborative excellence that drives our work every day.
Shari Azalde Partnerships & Business Development Manager s.azalde@biztrip.es www.biztrip.es
New Member Focus:
“The Corporate Housing Partnership”
Corporate Accommodation Solutions Reinvented
A more human approach to housing in a fast-moving world
In today’s business landscape, mobility is constant. Teams relocate, projects scale quickly, and organisations are increasingly expected to support their people wherever work takes them. Within this context, accommodation has evolved far beyond simply providing “a place to stay.” It has become an integral part of the employee experience— impacting wellbeing, productivity, and overall success.
This shift is at the heart of what The Corporate Housing Partnership (TCHP) is built upon.
TCHP is a UK-based specialist in serviced accommodation solutions, working with organisations that require flexibility, reliability, and a more thoughtful approach to housing. Rather than offering a fixed portfolio of properties, the company operates as a strategic partner—designing tailored accommodation solutions that align precisely with each client’s needs.
Moving beyond traditional corporate housing
Corporate housing itself is not a new concept. Traditionally, it has provided fully furnished apartments for short- to medium-term stays, offering a more comfortable and cost-effective alternative to hotels. Today, it plays an important role in supporting:
• Relocating employees
• Project teams working away from home
• Patients requiring temporary accommodation while receiving treatment
• Individuals needing housing through insurance or emergency situations
However, expectations have evolved.
Today’s clients are not simply looking for availability; they are looking for solutions. They need accommodation that adapts to project timelines, integrates with operational requirements, and delivers a consistently high-quality experience for guests. This is where TCHP has positioned itself differently.
A consultative, client-first model
At its core, TCHP operates on a consultative approach. Every engagement begins with understanding the client—their sector, their challenges, and the specific needs of their people. From there, accommodation is sourced, managed, and delivered as part of a wider, cohesive strategy.
This model allows for a level of flexibility that traditional providers often struggle to achieve. Whether supporting a single guest or coordinating accommodation for large-scale projects across multiple locations, the focus remains the same: precision, adaptability, and care.
Each solution is built to be scalable and responsive, evolving alongside the client’s requirements. From property specifications and amenities to location and logistics, every detail is considered with intention.
Supporting diverse sectors with a common goal
TCHP works across a broad range of industries, including corporate organisations, construction and infrastructure projects, and insurancerelated housing, alongside specialist healthcare accommodation focused on supporting patients.
While the contexts differ, the underlying objective is consistent: to provide accommodation that supports people effectively during times of transition.
For example, a relocating professional may require a seamless move into a fully equipped apartment close to their workplace. A construction team might need multiple units coordinated near a live project site. In healthcare, the focus shifts, providing safe, comfortable accommodation for patients who need to be close to treatment centres or hospitals for a period. For insurance clients, it often means delivering reassurance and stability during unexpected circumstances. In every case, accommodation becomes more than a service, it becomes part of the support system.
Delivering value through experience and expertise
One of the key reasons organisations choose to partner with TCHP is the balance it offers between commercial efficiency and guest experience. With over two decades of industry expertise behind its approach, the company combines operational knowledge with a strong hospitality mindset.
Clients benefit from:
• Cost-effective solutions without unnecessary extras
• Fast, responsive service
• High-quality, fully managed accommodation
• Expertise grounded in real operational experience
At the same time, guests experience thoughtfully selected properties that prioritise comfort, safety, and ease.
It is this combination—strategic thinking paired with genuine care for the end user—that defines the TCHP approach.
A more considered future for corporate housing
As the corporate housing sector continues to evolve, the expectations placed on providers will only grow. Flexibility, personalisation, and experience are no longer “nice to have”—they are essential.
TCHP’s vision is aligned with this future: one where accommodation is not treated as a transactional service, but as a tailored solution that supports both organisations and the people within them.
Because ultimately, when accommodation works seamlessly, everything else can too.
The Corporate Housing Partnership
New Member Focus:
“Pytheas Global Mobility” Norway's Boutique Relocation Partner
Norway: A Magnet for Global Talent
Norway remains a stable and attractive European location for international companies and the talent that works for them. The oil and gas industry has traditionally been the main driver of global mobility to Norway but the desire to increase investment in renewable energy and other sectors is resulting in increased and interesting opportunities.
The Norwegian economy continues to grow broadly in line with trend. Unemployment remains low, public capital expenditure is increasing driven by higher defence spending and major investments in power supply, and the overall outlook remains positive. One set of circumstances that invariably persuades multinationals to set up or expand in Norway.
This confidence gets translated into demand for quality relocation assistance. More international assignees and their family members are choosing Norway and the need for a trusted and experienced partner, to help ensure a smooth transition to the country, has become even more significant.
Introducing Pytheas Global Mobility
A long-standing Oslo-headquartered global mobility service provider, Pytheas helps expatriates to confidently relocate to Norway. Pytheas was established in 2013 by professionals that have longstanding origins in the international mobility space. They conceptualised this firm based on a simple idea that moving to another country should not be an obligation or cause undue stress that distracts from the focus on a new job or family adventure.
The founders aimed from the early stage to create a boutique offer in which human connections is at the heart of everything we do, where clients are people and not case numbers, and where the attention to detail that you would expect from an ownermanaged business is the rule not the exception.
Led by Experience
Since 2020, Pytheas has been led by Romi Sahai whose strong comprehension of the peculiar complexities of relocating to Norway provides him with a uniquely empathetic understanding of what clients are going through.
"I have lived the challenges our clients face. That first-hand experience, including the mistakes I made along the way, shapes how we approach every relocation. We set clear expectations from day one, we over-deliver on our promises, and we handle every case with the diligence and care of a business where the owner is personally invested in the outcome."
Romi Sahai, Managing Director, Pytheas
A Comprehensive, Personal Service
Pytheas provides end-to-end support across every stage of the relocation journey, including:
Visa & Immigration | Home Finding | Settling-In | School Search | Orientation & Integration
Each service is customized to meet the client’s needs. Pytheas goes out of their way to understand the circumstances, priorities and concerns of each of the assignee – and then delivers a programme designed around them, not around a template.
Whether it is a senior executive accompanied by family who require schooling and a home, or a specialist engineer relocating solo and wanting to assimilate quickly into Norwegian life, Pytheas adopts the same level of care, expertise, and personal attention in each case.
For relocation support in Norway, contact: romi@pytheas.no | Romi Sahai, Managing Director
New Members
Welcome to Our New Members
Corrieri Cilia - Supplier Member Malta
Element Amsterdam Hotel - Supplier
Member Netherlands
EVo Moves Company Ltd - Supplier
Member Vietnam
Furniture Rental by Besser - Supplier
Member Germany
HOIHOU - Supplier Member USA
Home Sweet Home - Supplier Member
Switzerland
Immigration Advice Service (IAS) - Supplier
Member UK
IKM Advocates - Supplier Member Kenya
intap network - Full Member Germany
Lamington Group - Supplier Member UK
Living Rooms - Supplier Member UK
Metikos - Associate Member Greece
Mifsud & Mifsud Advocates - Supplier
Member Malta
Mobility Mastery - Associate Member Spain
Mobility One Services - Supplier
Morreale Real Estate Services - Supplier Member USA
MoveIn Relocation - Full Member Turkey
moviinn - Full Member Portugal
One Source Process - Supplier Member USA
Privel Partners - Supplier Member Greece
Promotion Relocation - Full Member USA
Relocate to Portugal - Full Member
Portugal
Relonest - Full Member Switzerland
Sawicki & Partners - Supplier Member
Poland
Serivoir - Full Member Ivory Coast
Splendom Suites - Supplier Member
Ireland
Star of Life - Supplier Member France
Members Who Have Left
Globe Properties
The SMC - The Swiss Moving Company SA
KeyPro - Furniture Rental
Practical Services
Curzon Absolute Relocation
Destination Navigators
CATERINA house
Celtic Relocations, a Packimpex company
Celebrity International Movers S.A.
TIFRA
Garth Coates Solicitors
GHS Logistics Global Relocations Company
Residence Inn by Marriott the Hague
Relokey
Metrica Relocations+ Inc
Arkpol Mainland Europe
Bristol Global Mobility Limited
Relo360
Currencies Direct
Continuum International INC
OCS Shipping LLC
TTA Relocation
Homelike
Columbia Worldwide Movers Ltd
E.I.C. Expatriates Insurance Consulting
Versicherungsmakler GmbH
Aimbridge Hospitality EMEA
Expat Moving Services
Hallesche Krankenversicherung a.G.
PT Kellys Express
The Delaney Agency - Full Member
Urban Homies - Supplier Member
Netherlands
VisaPro Immigration - Supplier Member
Hong Kong
SIBIZ - Supplier Members Slovenia
Zoku International - Supplier Members
Netherlands
Global Wealth 360 - Associate Members
Ireland
Pytheas AS - Full Members Norway
Marfour International Law Firm - Supplier Members Spain
The Corporate Housing PartnershipSupplier Members UK
HomeFlax GmbH - Supplier Members
Switzerland
Sable International - Supplier Members UK
Simply London Relocation
International AutoSource
City Break Apartments
Hollahop B.V.
Noah Mobility Lex Documents
CENTURY 21 Real Estate, LLC
Instant Home Ltd
ARIV - Future Living AG
Axiom Hospitality
Ellis Porter
Cooper & Cooper
Localyze
Sweden Relocators
EuRA Malta 2026 FAQ’s
• The Malta Hilton
There are two spaces in the Hilton for sessions. The Hilton Malta Conference Centre (HMCC) and the Business Centre. The HMCC is located directly off the lobby just follow the pathway to the left of the hotel reception. The Business Centre is downstairs in the hotel on Hotel Floor 3. On the App Agenda you will see a location marker with the room the session is taking place in. Click on this and it will take you to the appropriate map. There are plenty of spaces to network in both the meeting areas and in the lobby bar and terrace. There is also a huge pool terrace. There are also many cafes and restaurants within a short walk and you’ll find a list on the app under Resources.
• Airport Transfers
Malta airport is a 20 minute taxi to the Hilton depending on traffic. You can also use Bolt and Uber. There is a taxi booth in the Arrivals Hall where you can purchase a pre-paid ticket. After paying, hand the ticket to the driver. The fare is set for the destination you choose. To get to the Hilton in St Julians will cost around €20. There is a bus Airport Direct 1A that drops off in St Julians about a ten minute walk from the hotel. It takes 30 minutes and costs €5.
• Workshop Wednesday
There is no need to pre-book any of our workshops on Wednesday, just join in. The Intuitive Leadership session is pre-booked only.
• The Gala Dinner & Party Night
Buses will leave from the Hilton to take guests to the Gala Dinner from 18:30 on Wednesday. The Party Night is pre-booked only and is fully booked.
• Dress Codes
Daytime, Business Casual - Gala Dinner, Black Tie Formal (but we won’t turn you away if you’re not in black tie!) - Party Night, Casual
• Code of Conduct
We have a code of conduct developed in conjunction with our partners in the Coalition for Associations in Global Mobility. You can read it here. The code is designed to make sure everyone has a great time in a safe and inclusive environment.
