Paper For Above instruction
Part 1 – Proposed Design (Due 10/12)
In this initial section, provide a brief description of your practice setting and your role within it. Clearly define the 'client'—the specific individuals or groups you are working with or engaging in change efforts. State your primary goal for this project—specifically, the element of social work practice quality you wish to assess, such as client engagement, service delivery, or treatment effectiveness. Next, identify three viable tools or approaches for measuring this aspect of quality. For each, discuss the strengths and weaknesses, paying particular attention to their reliability and validity. Reliability refers to the consistency of the measurement, while validity pertains to whether the tool accurately measures what it is intended to measure.
Choose one of these approaches as your primary measurement method. Define your criteria for success—such as a clinical cutoff score, percentage of positive responses, or other quantifiable indicator.
Complete the evaluation design worksheet—detailing how you will implement your chosen tool, timing, and data collection procedures—and include it in the appendix. Also, create the measurement form or survey instrument you plan to use, attaching it as an appendix.
Part 2 – Field Test (Due 11/9)
Upon receiving approval from your professor and field instructor, pilot your evaluation approach once or twice. Observe how the process functions in practice. Take detailed notes about the administration and response process, noting any challenges or unexpected issues. Submit these notes via Blackboard and present them to your consultation group for feedback.
Use the feedback to refine and improve your measurement approach, making specific adjustments to the tool, administration procedures, or timing as needed.
Part 3 – Final Report (Due 12/7)
Compile a comprehensive report including:
Client System Summaries:
For at least three clients, include demographic information, presenting concern, and primary goals. If working with a group or single contact, provide an overall summary or separate client descriptions.
Summary of Data:
Present your collected data using graphs and qualitative narratives. Discuss overall trends and insights derived from the data.
Practice Reflections:
Describe three specific instances where client feedback or data influenced your practice. For each, detail the feedback received, your in-session response, and the concrete changes you implemented as a result. Be very explicit about what was said and exactly what you changed, avoiding vague or global statements.
Evaluation of the Design:
Critically analyze the reliability and validity of your evaluation approach. Reflect on what aspects worked well and what could be improved, considering how you might redesign the process if given another opportunity.
Professional Growth:
Discuss how this process has contributed to your development as a social worker. Be specific about skills, abilities, and insights gained through the experience.
The final report should not exceed nine pages, excluding title page, references, and appendices.
References
Braunsberger, K., & Gates, R. (2009). Developing inventories for satisfaction and Likert scales in a service environment.
Journal of Services Marketing, 23(4)
. Burbock, B. (2014). Prospect Theory and SERVQUAL.
Management, 9(2)
Patrick, Asubonteng, Karl J. McCleary, John E. Swan. (1996). SERVQUAL revisited: a critical review of service quality.
Journal of Services Marketing, 10(6) , 62–81.
Zaki, M. (2017). 'Customer satisfaction scores cover all manner of sins'.
Marketing Week (Online Edition)
. Additional scholarly references on evaluation methods, client feedback, and social work practice (to be selected and formatted accordingly).
