TRUST BUILDING FACTORS IN THE ORGANISATION CONTEXT

Scholarly Research Journal for Interdisciplinary Studies, Online ISSN 2278-8808, SJIF 2018 = 6.371, www.srjis.com PEER REVIEWED JOURNAL, SEPT-OCT, 2018, VOL- 6/47 TRUST BUILDING FACTORS IN THE ORGANISATION CONTEXT Ram Surve Vice President Human Resources – Privi Organics India Ltd, Mumbai Scholarly Research Journal's is licensed Based on a work at www.srjis.com

Trust in the organization has always been considered as a criticalfactor in inter-organizational cooperation (e.g., Alter, 1990; Knoke, 1990), collaboration (e.g., Gray, 1985; Nathan & Mitroff, 1991), joint ventures (Harrigan, 1985) and strategic alliances (Kanter, 1990). Even in IR for collective bargaining (Astley, 1984; Bresser & Harl, 1986) to be successful, trust is required between union and managementso that there will be less ambiguity, alignment between management and union goals, cooperation and resolution. (Dodgson, 1993; Sabel, 1993). During recent years, the role of trust in organization i.e. employer and employee has become an subject of researches in organizational studies. Scholars have identified several different kinds or "levels" of trust, simple trust, basic trust, "Blind" trust, and authentic trust.(Flores & Solomon, 1998)⁠ McAllister (1995) identified two types of foundations for trust in organisation, one is cognition and another one is affect. Cognition based trust is built upon performance and empirical parameters. Affect based trust takes emotion between parties for consideration. Even thoughscholars have paidsizable attention in defining the term ―trust‖ still a brief and universally accepted definition is not come upon consensus. As a result, the term ―trust‖ is used in a many different ways, sometimes not harmonious with the research within organization. Despite this ambiguity, most scholars are agreeing to the fact that trust is basically a psychological state. (Kramer, 1999)⁠ When considered as a psychological state, trust has been characterized in terms of variousinterconnected cognitive processes. Robinson (1996) defined trust as a person’s ―expectations, assumptions, or beliefs about the likelihood that another’s future actions will be beneficial, favourable, or at least not detrimental to one’s interests (p. 576). Barber (1983) defined trust as a set of ―socially learned and socially confirmed expectations that people have of each other, of the organizations and institutions in which they live, and of Copyright © 2017, Scholarly Research Journal for Interdisciplinary Studies