Issuu

Annual Report 2024-25

Impact. Growth. Connections.

DPV Health | Annual Report 2024-25

Acknowledgement statements

Acknowledgement of Traditional Custodians and Country DPV Health acknowledges the Traditional Custodians of the lands and waters on which our services and sites are located. We pay our respects to Elders past, present and emerging, and extend our deepest respect to all Aboriginal and Torres Strait Islander Peoples. We acknowledge the trauma of the Stolen Generations and the impacts of colonisation on Aboriginal and Torres Strait Islander Peoples. We also recognise the resilience, strength, and pride of the Aboriginal and Torres Strait Islander communities. Child Safety Statement DPV Health is committed to providing a child safe and child friendly service environment, where children and young people with whom we have contact are safe, feel safe, and are able to actively participate in decisions that affect their lives. We take a zero-tolerance approach to child abuse. Diversity Statement DPV Health is an inclusive organisation that celebrates the diversity of all people within our communities. We are passionate about enabling people to lead happy, healthy lives. We are dedicated to working with Aboriginal and Torres Strait Islander peoples, people with a disability, Lesbian, Gay, Bisexual, Transgender, Intersex and Queer/ Questioning (LGBTIQ) peoples, newly arrived community members and people from culturally and linguistically diverse backgrounds. Funding Acknowledgment DPV Health acknowledges the financial support received from the Australian Government’s Department of Health and Aged Care, Commonwealth Department of Social Services, Northwestern and Easten Melbourne Primary Health Networks, as well as the Victorian Government’s Department of Health, Department of Families, Fairness and Housing, Department of Education and Training, and Department of Justice.

DPV Health | Annual Report 2024-25

Contents Report from the Board Chair and CEO

A year of Impact, Growth and Community Connections

Our People

Our Growing Community

Children’s Services

Adult Health & Wellbeing

Aged Care

Supporting the Community

Trusted Community Health Care Provider

Our Partners

Financial Report

DPV Health | Annual Report 2024-25

Report from the Board Chair and CEO It is with immense pride and gratitude that we present the 2024–25 Annual Report for DPV Health. This year has been one of remarkable growth, deepened community connections, and unwavering commitment to delivering excellent care across Melbourne’s North.

DPV Health | Annual Report 2024-25

Year of Impact

Engaging Our Community’s Voice

DPV Health exists to serve our community and this year we’ve done so with renewed purpose and scale. We supported over 47,500 clients, a 15% increase from last year, and expanded our reach across essential services including children’s health, mental health, chronic disease management, and family violence support.

Our annual client survey, conducted in five languages, revealed that:

47,500 15%

Clients

Increase

Our Women’s Sexual & Reproductive Health Hubs supported over 500 women, while our Diabetes Connect program helped 475 clients manage chronic conditions with confidence. We are especially proud of our work with multicultural seniors, where we saw a 41% increase in the provision of support to navigate aged care systems. Through our new Single Assessment Service nearly 5,000 older people were assessed for in home and residential care—an achievement made possible through strong partnerships with our esteemed community health and local government partners.

- 88% of clients had a positive experience, - 83% felt DPV Health helped keep them out of hospital, and - 84% said we helped them stay connected to their community.

88% of clients had a positive experience

These results affirm our commitment to delivering DPV Health’s Excellent Care Goal: To plan, deliver and experience excellent care for every person, every time. Our 97 Community Advisors have been instrumental in shaping services that reflect local needs. Their contributions to over 600 consumer participation activities and the formation of new advisory groups in aged care, dental, and disability programs have strengthened our community voice and codesign approach.

DPV Health | Annual Report 2024-25

Safety Culture & Harm Prevention At DPV Health our clinical and care teams continue to champion a proactive safety culture with over 63% of all clinical incidents classified as ‘near miss’ events, a powerful indicator of our workforce’s vigilance and commitment to identifying potential risks before harm occurs. This strong reporting culture reflects our collective dedication to client safety and continuous improvement. In the 2024–25 Employee Engagement Survey, 89% of employees affirmed that “DPV Health supports a safe reporting culture if I have a safety concern”, reinforcing our commitment to transparent and trustworthy management of safety matters. Our leadership team remains deeply committed to timely incident response and resolution. 90% of clinical incidents were closed within 30 days, and more than 120 programlevel improvement actions were registered, demonstrating our unwavering focus on learning and improvement across all levels of care.

Thriving Workforce DPV Health’s workforce continues to thrive. With 691 employees, we’ve successfully recruited across hard-to-fill roles, including GPs, allied health and dental professionals, and mental health clinicians. Our “Engage for Greatness” survey showed: - 87% feel their leaders genuinely care about their wellbeing, - 85% are proud to work at DPV Health, and - 77% would recommend us as a great place to work. - 72% high/ favourable overall engagement

85%

of our workforce are proud to work at DPV Health

These results reflect a highly engaged and collaborative culture which we are incredibly grateful for. We are proud to say DPV Health grows its own leaders. During the year, DPV Health invested in three leadership programs which saw over 80% of leadership appointments made internally.

Our continued investment in technology, including enhancements to our sector-first CRM system on the Microsoft Dynamics platform, is transforming how we engage with clients and deliver services.

Financial Strength & Governance Despite a challenging fiscal environment, DPV Health achieved a $845,188 operating surplus, with total income reaching $77,080,610 ($9 million up on the previous year) and equity growing to $47,453,730. This financial strength ensures we can continue to invest in our people, infrastructure, and services. We welcomed Graeme Barnes to our Board, bringing deep financial and sector expertise. We also farewell Board Director Vince Cain, whose 14 years of dedicated service has made an enormous contribution to DPV Health and its financial stewardship.

Celebrating Excellence Winning the Premier’s Primary Health Service of the Year for the second consecutive year, alongside the Excellence in Multicultural Community Health Award at the Victorian Public Healthcare Awards, is a testament to our team’s capability, dedication and innovation. Our recognition at the City of Whittlesea Business Awards, including the “Business of the Year Award” and the “Community Contribution Award”, further reflects the high regard in which we are held by our local community.

Gratitude & Vision To our clients, staff, volunteers, community advisors, industry partners, and Board members - thank you. Your passion and commitment fuel our purpose. Together, we are building a healthier, more connected community. As we look ahead, we remain focused on impact, inclusion, and innovation. The future is bright, and we are ready to meet it, together.

Emmanuel Tsakis, Board Chair

Investing in the Future We are well progressed in establishing two new integrated primary care hubs in Craigieburn (opening mid-2026) and Epping (opening early 2027), thanks to over $5 million in investment from the Victorian Government. These hubs will bring together primary care, aged care, disability, and community programs under one roof, creating a seamless service experience for our clients.

Don Tidbury, Chief Executive Officer

DPV Health | Annual Report 2024-25

A year of Impact, Growth and Community Connections What a year it’s been at DPV Health! As we reflect on the past 12 months, we’re filled with pride, not just for what we’ve achieved, but for how we’ve done it: with heart, purpose, and a deep connection to the communities we serve.

Let’s start with impact! This year, we supported over 47,500 clients, which is a 15% increase from last year. That’s 47,500 stories of care, advocacy, and transformation. From children’s health to chronic disease management, from mental health to family violence support, our teams have been there, listening, guiding, and delivering care that truly makes a difference. Our allied health and early childhood intervention services supported over 5320 children (a 14% increase on the previous year), and there’s been tremendous growth in the level of support provided to older people within the local community through programs including Aged Care Assist, Dental Services, GP clinics, Home Care Packages, Commonwealth Home Support Program and the new Single Assessment Service. We aim to support people with managing their health and wellbeing needs, thereby reducing the need to seek care at hospital, and the numbers speak volumes…83% of clients told us our services helped keep them out of hospital. That’s not just a statistic, it’s peace of mind for families, fewer visits to the emergency, and healthier, happier lives. In our disability services, 90% of clients reported satisfaction with their experience. This year we saw a 31% increase in overall feedback from clients, indicating that people feel heard and valued. We have improved our feedback systems to be more inclusive for people with a disability. In our disability services, 90% of clients reported satisfaction with their experience. Now let’s talk about growth. We’ve expanded in all the right ways, adding new services, expanding our reach, and building a stronger team. We secured an overall 14% increase in new funding across our aged care, dental, children, refugees, and family violence programs. We’ve led the establishment of the new consortium-based Single Assessment Service (SAS) and together assessed ~5,000 older people for in-home and residential care, helping them navigate complex systems with dignity and support. Behind every thriving service is a team of passionate people. We’ve grown our workforce to 691 employees and succeeded in hiring hard-to-recruit roles like GPs, dental professionals, and mental health clinicians. Our staff engagement survey celebrated a well engaged, supportive culture with 85% reporting they are proud to work at DPV Health…a testament to the culture we’ve built together.

DPV Health | Annual Report 2024-25

But what really sets us apart is connection. In a region where nearly half the population speaks a language other than English, we embrace diversity. Our consumer advisory network ran over 600 community participation activities, and 84% of advisors said they felt they made a positive impact for their local community. We’ve engaged in truth telling and two-way learning processes in the design of a new Reconciliation Action Plan and embedded cultural safety and inclusion through the development of our Intersectional Inclusion Plan. We’ve also tackled tough community issues in partnership with local schools and community groups. Our “Escape the Vape” program reached 4 secondary schools across Hume and Whittlesea, engaging students, parents, and educators in meaningful conversations about vaping harm and prevention and our Respectful Relationships initiative reached over 2,500 students and 200 parents, helping build safer, more respectful school communities. So, as you navigate through this report, we hope you see what we see: a vibrant, resilient community, and a team that’s deeply committed to making a difference. Here’s to another year of impact, growth, and connection.

Impact reported by clients and community As part of our ongoing commitment to improve client experience and engage client voice in the design, delivery and evaluation of our services, we offer clients the opportunity to participate in an annual Client Experience Survey.

The power of Client Feedback: In 2024–25, DPV Health received 610 pieces of client feedback, marking a 31% increase from the previous year.

31% Increase

in client feedback

While complaints rose by 10%, compliments grew by 35%, reflecting both increased engagement and recognition of service quality. Our commitment to responsive service is evident in our complaint management, with complaints being acknowledged within an average of 2.7 days and resolved within 10.8 days.

Listening, Acting, Improving The true power of feedback lies in its ability to drive meaningful change. In line with our commitment to listen to and act on client feedback, we’ve implemented many improvements over the past year to enhance service delivery and client experience.

You Said

We Did

“I’ve been unable to reach someone regarding my Aged Care Assessment or review.”

Increased staffing within the Single Assessment Service and process refinement to reduce the backlog and improve response times.

You Said

We Did

“It’s difficult to engage with and obtain a fee waiver when required.”

Reviewed and simplified fee waiver protocols, including those in Dental Services, to improve accessibility.

You Said

We Did

“The phone system is difficult to navigate.”

Streamlined the phone system and introduced a dedicated number for aged care assessments.

2024-25 Client Experience Survey (CES)

857 clients

representing 32 different service and program areas Net Promoter Score of 64 was supported by a

Promoter score 72% higher than the industry benchmark for health care

94%

agreed information was provided to them in a way they could understand

88%

satisfaction rating

with several key services reporting over 90% satisfaction ratings

they were treated 95% with respect while agreed receiving care

services are 90% in the right agreed

locations

Affordability

agreed services

90% were affordable

DPV Health | Annual Report 2024-25

Our People

DPV Health | Annual Report 2024-25

Engaging Greatness – Our People Our Workforce

72%

84%

Employee engagement

80%

Proud to work at DPV Health

We take pride in attracting individuals who are passionate about the work they do, and this is reflected in the continued growth of our workforce. In 2024–25, we welcomed 161 new employees, bringing our total headcount to 686 as of June 2025. Our average workforce tenure stands at 6.5 years, reflecting a loyal and engaged workforce. Tenure average - 6.5 Years

Fantastic induction day. The most in-depth “induction I have ever attended. Also thought all the staff presenting were genuinely passionate about DPVH and its values which is very refreshing!

“

Confirm positive safety culture

In the 2025 ‘Engage for Greatness’ survey, 84% of respondents reported they are proud to work for DPV Health. We achieved an overall engagement score of 72%, an increase of 4% on the previous year.

680 + employees, 23 volunteers 48% workforce speak at least 1 language other than English We understand that starting a new role can be daunting. To support our new team members, we host monthly face-toface corporate induction sessions led by members of our senior leadership and executive team. 145 new employees participated in these sessions in 2024-25 induction with overwhelmingly positive feedback:

This was the best induction I’ve ever “attending after many years in various workplaces. Thank you! So nice to have such a warm welcome to DPVH. Really sets the scene. Thanks to all who offered their valuable time to present as well as P&C for organising today.

“

DPV Health | Annual Report 2024-25

Creating Outstanding Leaders At DPV Health, we cultivate a workplace culture that inspires growth, innovation, and collaboration, empowering our people to feel elevated every day. Our commitment to investing in our workforce is reflected in a diverse suite of opportunities, including knowledge sharing, continuous learning, leadership development, community connection, and celebration. These pillars are the foundation of our people-first culture.

• 83% of leadership roles have been filled through internal promotions, demonstrating the strength of our career pathways and development programs. • For the fifth consecutive year, DPV Health has proudly delivered the Elevate Leadership Development Program in partnership with the Huron Studer Group. This initiative equips emerging leaders with the tools and strategies to enhance clinical and operational leadership, foster highperforming teams, and embed a culture of excellence, guided by the Studer Nine Principles for Hardwiring Excellence and our DPV Health Values. • Through our involvement in Northlink’s Women in Leadership Program conducted in partnership with Leadership Victoria and the Juno Institute’s Passport to Work Program, we support leaders to grow their mentoring and coaching skills whilst supporting people to access employment in the community. This immersive leadership experience focuses on building individual capability, uncovering blind spots, and operating as a unified highperforming system. The mentor cohort works together to strategize, problem-solve, and support one another throughout this transformative journey. • The Juno Community Protégés, residents of Hume City, represent a meaningful opportunity for DPV Health to give back—aligning with our People and Culture Strategy, our Volunteering Strategy, and reinforcing the principles and learnings from the Elevate Program.

A commitment to Cultural Safety and Inclusion At DPV Health, we are deeply committed to fostering a culturally safe and responsive workforce. In partnership with Kangan Institute, we delivered Aboriginal Cultural Awareness Training to our frontline employees—an initiative designed to deepen understanding, respect, and connection with Aboriginal and Torres Strait Islander cultures, histories, and lived experiences.

Held at Kangan’s Broadmeadows campus, the training sessions were scheduled to ensure broad participation across teams. This hands-on learning experience helped staff explore cultural protocols, respectful communication, and the importance of cultural safety in healthcare settings. It also aligned with our broader Reconciliation Action Plan (RAP) and Aboriginal Workforce Strategy, reinforcing our commitment to inclusive service delivery.

DPV Health’s workforce continues to reflect the diversity of the communities we serve. 48% of our people speak at least 1 language other than English. This year we introduced language badges to help clients easily identify the languages spoken by our team members across sites. This small action has strengthened communication and connection, particularly for clients from culturally and linguistically diverse communities.

DPV Health | Annual Report 2024-25

Students and Volunteers Shaping Careers at DPV Health DPV Health nurtures the next generation of health professionals through structured tertiary student placements and annual graduate programs. These initiatives provide immersive, hands-on experience and foster meaningful career development. In collaboration with 10 education providers across 17 disciplines. Students contribute nearly 1,500 hours of placement annually - making a tangible impact on community health.

“As an OQP student at Melbourne Polytechnic, I was fortunate to secure a placement at DPV Health. I began my journey with the People and Culture team, where I gained valuable insights into the organisation’s values and culture. I later continued my placement with the CRM team, where I developed a deeper understanding of CRM applications. This experience ultimately led to a role within the CRM team. In my current position focused on CRM application testing, I’ve enjoyed exploring business requirements and ensuring the system delivers a seamless experience for users. It’s been an incredible opportunity to expand my skills, contribute meaningfully, and support the continuous improvement of CRM functionality.

Volunteers are integral to our service delivery, bringing dedication and diverse life experiences to every interaction. More than an act of giving back, volunteering at DPV Health is a proven pathway to employment. Many volunteers have successfully transitioned into roles within our Intake, Community Engagement, and ICT teams, demonstrating the value and potential of volunteer contributions.

I’m sincerely grateful to the People and Culture and CRM teams for their ongoing support and guidance throughout my professional journey.” Mia Thomas, ICT Project Support Officer

positions were filled through 83% Leadership internal appointments DPV Health’s leadership development program is another key feature of our ‘Engage for Greatness’ initiative. Three tailored development programs have been completed, supporting 30 leaders to strengthen their capabilities across recruitment, performance management, project delivery, mentoring, and advancing women in leadership. In 2024-25, 80% of leadership positions were filled through internal appointments, demonstrating our commitment to developing and recruiting talent from within.

DPV Health | Annual Report 2024-25

DPV Health’s Food Security Program delivers Dignity and Compassion to Our Community

DPV Health has made a significant impact in supporting vulnerable individuals and families across our community through collaboration with the Foodbank Service. Over the past year, DPV Health distributed 15,630 kilograms of food, which equates to approximately 28,170 meals provided to those in need. DPV Health’s support is delivered through our volunteer’s program and ensures consistent and reliable access to food relief for priority populations experiencing homelessness, family violence, and hardship, as well as those engaged with Early Childhood Intervention Services, Refugee Health, and Healthy Mothers, Healthy Babies programs. DPV Health’s Foodbank Service is a testament to our values of compassion, collaboration, and community empowerment. Through these efforts, we continue to address food insecurity and promote health and dignity for all those we serve.

DPV Health | Annual Report 2024-25

Celebrating our DPV Health family DPV Health’s annual Family Fun Day, held at Bundoora Park Farm in May 2025, brought together over 300 staff, families, and friends for a vibrant day of celebration and connection. The event featured animal farm experiences, tractor rides, children’s activities, entertainment, and food trucks, with complimentary vouchers for all guests. Widely praised for its welcoming atmosphere, the day reflected DPV Health’s commitment to fostering an inclusive, supportive workplace culture and strengthening community bonds.

Expanding Capability, Elevating Care through Workforce Innovation DPV Health continues to explore innovative ways to expand workforce models and advance clinical scope of practice. In 2024–25, members of our Allied Health Assistant team completed advanced nail technician training, enhancing their ability to support podiatry services with essential footcare. This initiative not only strengthens interdisciplinary collaboration but also improves access to preventative care for clients. Our Grade 2 podiatrists commenced a supervised professional development program aligned with the new undergraduate curriculum, enabling them to attain prescribing rights. This advancement empowers our podiatry team to mentor and supervise new graduates in prescribing medications that support foot health and wound healing, marking a significant step forward in clinical scope and leadership development.

Special thanks were extended to local businesses who contributed to the event’s raffle and activities. The success of the Family Fun Day reflects DPV Health’s ongoing dedication to employee wellbeing, diversity, and community engagement

To further expand the services offered through the DPV Health Sexual and Reproductive Health Hub, our GP, nursing, and physiotherapy teams undertook advanced skills training focused on supporting women through key life stages including menstruation, fertility planning, contraception, perimenopause, and menopause. These efforts reflect our commitment to holistic, inclusive care that meets the evolving needs of women in our community.

DPV Health | Annual Report 2024-25

Our Growing Community The following data shows the population snapshot of our communities across Hume, Whittlesea and Mitchell catchments.

Mitchell

Whittlesea

The data also illustrates the incidence of family violence, lack of safety, obesity, and absence of physical activity compared to the broader population (state average for Victoria shown in brackets).

Hume Nillumbik

Melton

Yarra Ranges Brimbank

Manningham

Wyndham

Hume

Population forecast 2021-2041

53%

Population Snapshot

257,921 394,760

Figures given within brackets are State findings.

Aboriginal and Torres Strait Islanders

Language other than English

Born overseas

0.7%

45%

36%

High level of psychological stress

Overweight and Obesity

Feeling of Trust (Never or not often)

23%

61% (60%)

(14%)

Not meeting guideline (Physical activity)

Satisfaction with life (low or medium)

Family Violence incident rate

24%

1,683

(0.8%)

(24%)

57.3%

(49%)

(26%)

(22%)

(28%)

24%

(1,386) /100,000 population

DPV Health | Annual Report 2024-25

Whittlesea

Population forecast 2021-2041

56%

Population Snapshot

249,117 388,417

Figures given within brackets are State findings.

Aboriginal and Torres Strait Islanders

Language other than English

Born overseas

0.8%

44%

35%

High level of psychological stress

Overweight and Obesity

Feeling of Trust (Never or not often)

31%

53% (60%)

(14%)

Not meeting guideline (Physical activity)

Satisfaction with life (low or medium)

Family Violence incident rate

52%

26%

(0.8%)

(24%)

(49%)

(26%)

(22%)

Mitchell

(28%)

24% 1,365

(1,386) /100,000 population

Population forecast 2021-2041

233%

Population Snapshot

51,273 170,830

Figures given within brackets are State findings.

Aboriginal and Torres Strait Islanders

Language other than English

Born overseas

1.6%

12%

High level of psychological stress

Overweight and Obesity

Feeling of Trust (Never or not often)

26%

69%

17%

Not meeting guideline (Physical activity)

Satisfaction with life (low or medium)

Family Violence incident rate

22%

2,986

(0.8%)

(24%)

42%

(49%)

(26%)

(60%)

(22%)

(28%)

(14%)

(1,360) /100,000 population

Source; ABS, Victorian Population Health Survey 2020, PHIDU database 2020, Victorian/ Hume/Whittlesea/ Mitchell Community Indicator Survey 2017. Crime Statistics Agency 2021. Figures given within brackets are State findings

DPV Health | Annual Report 2024-25

Children’s Services

DPV Health | Annual Report 2024-25

Early help supports children to thrive DPV Health continues to grow the number and range of programs providing support to children and youth. We recognize the profound impact of early intervention in a child’s development. By providing timely access to supports, we not only improve the child’s developmental outcomes, but also help families to build confidence and self-management skills, often reducing the need for more expensive interventions later in the child’s life.

• We achieved a 14% increase in the number of children supported through both NDIS and non-NDIS funded allied health services, including occupational therapy, speech pathology, physiotherapy, and dietetics. • The Community Asthma Program supported 390 children, significantly reducing the likelihood of hospital visits by equipping families with the tools and knowledge to better manage asthma symptoms at home. • In 2024-25 DPV Health expanded the number and reach of group programs providing support to children and their families. These programs not only provide developmental support to child participants but also offer the opportunity for meaningful social connections, both for the child as well as their caregiver/s. • Our Youth Program has expanded, supporting 163 young people across five sites through the introduction of four new NDIS-funded programs. These recreation and arts-based programs are specifically designed for young people aged 7 – 14 years with NDIS funding and combine therapy-focused activities with social engagement.

We have expanded the number of childhood assessments through a range of targeted programs including the Smile Squad dental assessment service, a newly established MBSfunded Audiology clinic, the Autism Spectrum Disorder Clinic, our dedicated Child Health service, and the Pathway to Good Health program, which provides comprehensive health assessments to children living in out-of-home care.

3220

children received oral health care

14%

Increase in the number of children supported

390

Children were supported by the Community Asthma Program

Timely access to the right therapy and care is essential in supporting children to thrive. • We supported more than 3220 children with oral health care through the Smile Squad program, delivered via mobile dental vans visiting schools, or across our 4 dedicated dental sites.

• We established a new site in Wallan for the Early Childhood Intervention Service (NDIS funded), to support the growing community across the Shire of Mitchell with much needed services and supports. This new location offers both individual and group-based services for children experiencing early developmental disabilities, including speech pathology, exercise physiology, occupational therapy, and psychology. We look forward to expanding child and family services in this area during 2025/26.

DPV Health | Annual Report 2024-25

Service model re-design

o Through a co-design approach involving focus groups with caregivers, the ICAM project developed and tested new asthma education and assessment packages.

In 2024–25, DPV Health proudly participated in Safer Care Victoria’s Improving Childhood Asthma Management (ICAM) program. The aim of the program was to increase the number of families completing the Community Asthma Program by improving care coordination with hospitals, specialists, and local GPs; building caregiver and child confidence in asthma self-management; and improving clinical tools and processes to boost service quality and efficiency.

o Key achievements included a streamlined referral pathway from Northern Health, enabling earlier access to support and increase in the number of referrals, increased service flexibility with shorter care episodes and flexible options for complex cases. Workflow enhancements and improved administrative support also contributed to a 71% increase in clinical service capacity between May 2024 and May 2025—ensuring more children and families received timely, effective asthma care.

Nourishing Hope: A Syrian Family’s Journey with DPV Health

Despite these challenges, the parents were deeply committed to supporting their children’s health. They sought guidance on providing nutritious meals tailored to each child’s needs, ranging from iron deficiency and kidney issues to reliance on milk bottles and slow growth. DPV Health’s Paediatric Dietitian stepped in with compassion and creativity. Home visits were arranged with an Arabic interpreter, and from the very first meeting, a warm connection was formed. Communication flowed through a blend of tools: the hearing siblings, Google Translate, Auslan apps, and a language interpreter. Each visit included growth checks and interactive cooking sessions with the children. These weren’t just about food,they were about building trust, exploring new tastes, and creating joyful experiences. Mini pizzas and banana pancakes became bridges between cultures and abilities. One memorable moment involved learning to sign “banana pancake,” which sparked laughter and connection across the whole family.

In July 2024, a Syrian refugee family of seven arrived in Melbourne, carrying with them not just the weight of displacement, but the hope of a better future. Among their many challenges, three of the children, aged 2, 9, and 10, were referred to Paediatric Dietetics due to low body weight, poor appetite, and fussy eating. All three were hearing impaired and non-verbal, having received no communication support during their time in Jordan. Their only means of expression was simple gestures and the help of their two hearing siblings. The family’s situation was further complicated by language barriers, as both parents spoke Arabic and the mother experienced moderate hearing impairment.

DPV Health | Annual Report 2024-25

Autism Assessment - Early insight for brighter futures Chrissy, a 6½-year-old Aboriginal girl, lived at home with her mother and two siblings, navigating the challenges of a traumatic past shaped by domestic violence in the family. Although Chrissy attended a mainstream primary school, her behavioural difficulties led to a restricted school schedule, only two hours a day—causing a great deal of stress for both Chrissy and her mother. Following a comprehensive assessment, Chrissy met the criteria for a Level 2 Autism Spectrum Disorder (ASD) diagnosis. The assessment brought relief to her mother, who was very grateful and provided Chrissy with access to a more suitable educational environment, one that could better support her learning, social development, and emotional well-being.

Ali, a 6-year-old boy living with his father, was struggling with very little family support and no therapy supports. He was non-verbal, relied entirely on assistance for everyday tasks, and struggled with social interaction and repetitive behaviours. Following a comprehensive assessment, a Level 3 Autism Spectrum Disorder (ASD) diagnosis was made. This gave his father clarity about his child’s situation,helping him understand the complexity of his son’s needs and guiding him through the process of applying for and receiving NDIS funding. We were able to connect the family with local therapy services, offering a pathway to tailored care and a more hopeful future for Ali.

Community Connection In 2024-25 DPV Health supported 21 local early childhood settings, including primary schools, kindergartens and childcare centres, through the Smiles for Miles program. The program aims to improve oral health outcomes for children by embedding healthy habits early in life. More than 700 children participated in engaging education sessions that highlighted the importance of healthy food and drink choices and proper toothbrushing techniques. The Smiles for Miles program also assists early childhood providers with catering menu reviews, food and nutrition policy advice and coordinates Smile Squad visits, delivering mobile oral health assessments and treatment to local primary schools.

DPV Health | Annual Report 2024-25

Adult Health & Wellbeing

DPV Health | Annual Report 2024-25

Expanding care for growing communities DPV Health’s comprehensive range of primary care and community services continue to provide our local communities with access to evidence based and effective healthcare and wellbeing supports. As communities grow, we have focussed on expanding the number and types of adult health and wellbeing services we provide so that an individual or family’s multiple healthcare needs can be supported in a coordinated way through DPV Health.

Kelly and Sean’s story demonstrates the value of integrated care, highlighting how collaboration between multidisciplinary teams, alongside clients and their families achieves excellent care that truly meets individual needs. Kelly and her partner Sean were preparing to welcome their first child while battling multiple challenges, physical disability, chronic pain, mental health concerns, financial stress, and unstable housing. Overwhelmed and unsure where to turn, they struggled to access the support they needed. DPV Health’s “Healthy Mothers, Healthy Babies” program stepped in with compassion and practical support. The team built trust with Kelly and Sean, delivering tailored mental health and maternal health services directly to their home. Sean was supported to access the Disability Support Pension and ongoing mental health care, while Kelly received guidance through a successful NDIS application to meet her care needs. Thanks to coordinated care and dedicated advocacy from the DPV Health team, the family secured childcare, achieved financial stability, and were placed on the public housing register. Most importantly, Kelly and Sean gained confidence as parents, bonding with their baby and thriving together.

Integrated community services providing excellent care

“

We felt truly seen and supported. DPV Health helped us believe in ourselves as parents and gave our family the fresh start we needed.

“

Kelly and Sean A key strength of DPV Health’s service model is its commitment to integrated care, a holistic approach that delivers multiple services in a coordinated, efficient manner. This ensures individuals receive comprehensive support that addresses their diverse health and wellbeing needs simultaneously.

DPV Health | Annual Report 2024-25

Expanding local medical services GP Registrar Program

Women’s Health Matters

In February 2024, DPV Health introduced the GP Registrar Program across its Broadmeadows medical practice.. What began with a single full-time registrar has grown into a thriving program, welcoming and training eight GP registrars in just 18 months. Along the way, key insights have shaped the program’s success, highlighting the importance of committed GP supervisors, flexible and personalised training plans, and meaningful support for registrars’ specialist interests. Ongoing feedback from registrars has also played a vital role in continuously improving and adding value to the program.

All girls and women have the right to access safe, timely and person-centred healthcare advice and treatment to support them through every stage of their health journey from puberty through to menopause. DPV Health’s experienced medical and nursing team offers evidence-based, inclusive and respectful care addressing each person’s individual needs with dignity and empathy. Common areas of support include providing trusted advice in managing menstruation, endometriosis, contraception, sexually transmitted disease, fertility planning and medical terminations.

The implementation and expansion of the DPV Health registrar program has helped ease the load on existing GPs while bringing in fresh, evidence-based knowledge and a broader mix of skills that benefit the whole team leading to the successful recruitment of new GP’s.

Many women accessing these supports share that they prefer accessing these services within the community rather than a hospital and in a lot of cases women receiving care share that it’s the first time they’ve been aware of, and had access to, these supports.

Registrars have shared great feedback about the program, saying it gives them real-world experience in working with a supportive, multidisciplinary team. They value the chance to provide continuous care in a community setting, learn from skilled nurses, and build their skills through targeted training. The collaborative environment also helps them grow professionally, especially through case discussions that encourage learning and teamwork.

The growing demand and need for women’s health services in the community is evident in the numbers of clients we supported in the past year, with several services seeing phenomenal growth: Service

Growth over 2024-25

Contraceptive care

21%

Medical terminations

27%

Sexually transmitted

52%

DPV Health | Annual Report 2024-25

Community based clinical care for chronic disease management Our Health and Wellbeing program provides clinical assessment and therapy across a full range of allied health and nursing programs, supporting our community with access to best practice, evidence-based clinical care. These services play a vital role in helping people manage chronic conditions and recover from surgery, illness, or injury, reducing the need for hospital visits and offering care closer to home. DPV Health’s allied health team delivers a wide range of clinical programs, here’s a snapshot: • The Diabetes Connect program supported more than 475 community members in self-managing their diabetes.

85%

of Participants

Diabetes Connect 85% of participants said the care coordination service helped reduce feelings of being overwhelmed by their health needs.

• The Cardiac Rehabilitation Program is an 8-week structured pathway to support recovery following a cardiac event or diagnosis. Clinical tools are used to monitor patient progress: Measure

Impact

Outcome

30 second arm curl test

Upper body strength and endurance

35% average improvement on baseline

30 second sit to stand test

Lower body strength and endurance

35% average improvement on baseline

6-Minute walk test

aerobic capacity and endurance

22% average improvement on baseline

• The 6-week Osteoarthritis group follows an evidence-based clinical model and measures changes in pain and physical functions. Participants achieved strong outcomes, as shown through clinical assessments:

• DPV Health’s Falls Prevention program helps people build strength, mobility and balance, to reduce the risk of serious injury from falls at home or in the community. Progress is tracked through clinical assessments, with strong results achieved: Measure

Impact

Outcome

Sit to Stand with five repetitions (STS-5)

improved lower limb strength

100% participant’s experienced improvement

Step Tap Test (15 second step test)

improved lower-limb muscle strength, walking speed, lower-limb motor coordination, and balance

100% participants experienced improvement

Timed Up and Go Test

Reduced falls risk and improved balance through, sit to stand and walking

100% participants achieved reduced falls risk and improved balance

Functional Reach Test

improved functional reach which shows improved balance and reduced falls risk

80% participants experienced improvement

Measure

Impact

Outcome

10 point Visual Analogue Scale (pain intensity)

Reduced pain

100% participants reported positive reductions in pain

Grip strength test

Improved grip strength

80% participants experienced improvement

DPV Health | Annual Report 2024-25

Oral Health Care

Did Not Attend rates during site transition 12 10.5% 10.3%

DPV Health is one of Victoria’s largest community-based providers of public dental services. Operating across four prominent sites we offer a comprehensive range of care including emergency dental, children’s dental, oral hygiene services and complex dental procedures such as root canals, crowns and denture provision.

In February 2025 DPV Health closed its long-standing Epping dental service located within the Northern Hospital. To ensure continued access to essential dental care, we extended capacity by adding three new dental chairs at our existing Whittlesea site (now totalling seven) and five chairs at the newly built Craigieburn Community Hospital, where we proudly operate alongside Northern Health. Following extensive community consultation and service planning, the site moves were successfully managed with no significant increase in “did-not-attend” rates. Client feedback regarding the quality of care at the new Craigieburn Community Hospital dental site has been overwhelmingly positive. DPV Health will open another dental service at the Mernda Community Hospital in late 2025.

10.3% 10.2% 9.3%

9.2%

10.0% 9.8%

9.8%

7.2%

6.7%

6.5% 6

January

February DPV

March Region

April

State

There was a slight increase in the number of people not attending their scheduled DPV Health appointment during the site changeover period (Feb 2025), however this was maintained below regional and State-wide averages, and resolved by April 2025. In 2024–25, DPV Health provided dental treatment to over 20,000 clients, including 2% identifying as Aboriginal and Torres Strait Islander, 59% from Arabic-speaking backgrounds, and 8% refugees. 2% Aboriginal and Torres Strait Islander

20,000 Clients

59%

Arabic-speaking

Refugees

DPV Health’s primary sterilisation service previously based at the Epping dental site also had to be relocated. To ensure service continuity for the four dental clinics and our podiatry services, a dedicated sterilisation transport service was established. This includes a customised van equipped with monitoring controls to ensure safe, compliant and efficient delivery of sterilised equipment across all sites, in accordance with external standards. We are excited at the opportunities to bring public dental services to the community within community hospital settings over 2025-26. Planning is underway for the new 11-chair dental clinic at the Epping Community Health Hub, scheduled to open in 2027.

Measure

Impact

Outcome

Funded care hours per dental chair (activity)

Fully utilising funded care hours per chair means we optimise the number of people accessing public dental

100% utilisation of funded dental care hours achieved

Did Not Attend (DNA) rate

People not attending a planned appointment. We aim for < 10% to ensure our chairs are fully utilised. Where possible we backfill empty appointments with emergency cases.

Avg. of 6.3% compared with a State-wide avg. of 10.1%

90% of Priority level 1 cases seen within 4 weeks

Timely access to care for those most in need of dental treatment

91.5% (1.5% above target).

DPV Health | Annual Report 2024-25

Jim’s Smile Restored Jim, a full-time worker and father of six, had been smoking for over 20 years and rarely saw a dentist. He came to DPV Health with sore gums, only three remaining teeth, pain while eating, and no smile.

Expanding Services to Meet Growing Community Needs In 2024-25, DPV Health expanded its family violence, mental health, and community support programs in response to increasing community demand. This growth reflects the evolving needs of a rapidly expanding population, particularly in the outer reaches of the City of Hume, the City of Whittlesea, and the southern regions of Mitchell Shire. Year-on-Year Increase in Support Services (2024-25) Victims Assistance Support

17%

Healthy Mothers Healthy Babies

Homelessness Supports

14%

Community Support Programs

13%

Mental Health Services

13%

Family Violence Supports

Over six months, Jim underwent a staged treatment plan that included removing his remaining teeth and fitting full upper and lower dentures. At the end of his treatment, Jim shared, “Every appointment was awesome. The communication was fantastic. I can eat better now, and I have a smile I don’t remember ever having. I should’ve done this years ago.”

30% 0

Percentage Increase (%)

DPV Health continues to advocate for greater government investment in health and community services, ensuring that both new and established communities in growth corridors receive the care and support they deserve.

DPV Health | Annual Report 2024-25

Evidence-based mental health services delivering real impact DPV Health’s mental health services provide evidence-based mental health assessment and therapy services for people of all ages. The client journey starts with a triage assessment to understand individual needs, and the option to access peer support. We use different tools including client feedback, experience surveys and validated clinical assessments to track the impact of supports. In 2024-25, the mental health service consistently delivered excellent care experience and measurable improvement in the reduction of individual psychological distress and anxiety. Domestic violence continues to be a significant issue within our local communities, negatively affecting individual and family wellbeing. DPV Health’s Men’s Behaviour Program operates from 4 sites and offers support to men aged 18 and over. The program helps participants understand and take responsibility for their harmful behaviours, while learning healthier ways to manage anger, build self-awareness, and improve safety for their partners and children. Over the past year, the program introduced an evidence-based model informed by international research. All team members have been trained in this updated approach, which has supported 671 men in making meaningful changes to their behaviour.

Measure

Impact

Outcome

Client feedback

Positive (compliments) and negative (complaints) informs service improvement

63 compliments (93%) 5 complaints (7%) 100% of complaints acknowledged within 3 days 100% complaints resolved within 30 days

Client experience

Individual satisfaction with the service

46 mental health clients participated in the client experience survey – they returned a satisfaction rating of 88%, with 72% respondents being promoters of the service

Kessler Psychological Distress Scale (K10). This assessment is completed at the start, midway and at the end of therapy supports

Initial score: 32 (av)

Overall, on average clients are achieving a positive reduction in measured psychological distress at the close of their therapy support program

Middle score: 27 (av) Final Score: 22 (av)

The program creates a safe and respectful space for reflection and growth. As one participant, Justin, shared: “It was a safe, trusting, judgment-free environment, where I learnt how to regulate my emotions and build better relationships with my family, ex-partner and potential new partners. I’d recommend the program to anyone before things get out of hand.”

Vince’s path back to independence At 69, Vince, a former marathon runner and dedicated cyclist, faced a major life change following a cycling accident and a subsequent cancer diagnosis affecting his right pelvis. After undergoing extensive pelvic surgery, Vince lost functional mobility in his right leg and became reliant on a wheelchair. Despite these challenges, Vince remained focused on regaining his independence. His primary goal was to resume driving so he could stay connected with his daughter and friends. He was referred to Physiotherapy and Occupational Therapy services at DPV Health to support this goal. An Occupational Therapy Driving Assessment identified the need for a left foot accelerator, as Vince could no

longer use his right leg. He then participated in a driver rehabilitation program, completing seven structured driving lessons designed to build his confidence across various road conditions. Vince successfully passed his on-road driving assessment, retaining his licence with the condition of using a left foot accelerator. Vince’s journey reflects the impact of person-centred care and collaborative rehabilitation in helping individuals achieve their goals and regain their independence.

DPV Health | Annual Report 2024-25

Wraparound supports – Alcohol & Other Drugs DPV Health has launched a new pharmacotherapy program at its Broadmeadows medical center to support people managing opioid addiction. The program provides personalised care from a specially trained GP, using medication to reduce dependence and improve wellbeing. Having a pharmacotherapy service that is integrated with mental health support can be life-saving for many. It has been a blessing for me to be able to support people on their recovery journey, watching them rediscover themselves, rebuild their lives and become the best version of themselves. For some types of substance dependence, such as opioid use, we offer alternative therapies that use medication to support recovery. These treatments help reduce withdrawal symptoms and craving, allowing individuals to focus on rebuilding up their lives with healthier routines. What makes this service unique is its integration with mental health support. Clients can access counselling and psychological therapy alongside their medical treatment, creating a more holistic approach to recovery. In its first 3 months, the clinic supported 130 people in managing their addiction. Many have also been referred to DPV Health’s mental health services for ongoing support and therapy.

I avoid the use of terms such as ‘drug addicts’ or ‘junkies’ because these terms are stigmatising and dehumanising. These are people living with chronic conditions of substance use disorder who need to be reminded that hope and help is available when they are ready to make that journey of healing, rediscovery and growth. Dr Mohammad Gadi, GP, Pharmacotherapy Clinic Lead

DPV Health | Annual Report 2024-25

Connection and Independence - Disability Service snapshot 2024/25 has been a year of growth and connection for DPV Health’s Disability Centre Based Services. Welcoming new participants and expanding service sites has opened doors to more programs and better opportunities for active participation in a range of different activities. Early in the year DPV Health celebrated the launch of our new Centre-Based Disability Services site in Whittlesea. The new site supports skills building, education, employment skills and community connections, while improving access for disability participants in the Whittlesea local community. The Car Wash program and the Garden program have become popular with participants working across private homes and Supported Independent Living properties in the area. These programs provide purposeful work for the participants, giving them experience, skills, and opportunities to build social connections within the community. Fundraising initiatives, such as the Market Makers, and the Textiles Program, have thrived, raising funds towards equipment such as a Liberty Swing, while also rewarding participants with a sense of pride and achievement, with

a waitlist of family and friends ready to place orders. The monthly “Farm Focus” newsletter keeps everyone informed about programs, client participation, and cultural celebrations. In Supported Independent Living, Newton Street’s garden upgrades bring residents closer together for summer BBQs and social outings, and the installation of two high-low electronic beds at Davisson Street has improved manual handling for staff, and care for participants. The parent of one participant was so impressed with the bed; they funded one for their son.

DPV Health | Annual Report 2024-25

Listening to Our Disability Clients: 2025 Survey Results At DPV Health, we believe that the best way to improve our services is to listen to our clients’ experiences and how we can do better. In June 2025, we introduced a tailored Client Experience Survey across all five disability service sites. The survey was designed to be more accessible, using plain language and emoji-based ratings to make it easier for everyone to participate. 28 clients shared their honest feedback, and the results were encouraging: • 92% of respondents reported being “very happy” or “somewhat happy” with DPV Health services over the past six months. • 57% said they would “definitely” recommend DPV Health to friends and family.

How would you rate your overall experience with DPV Health services over the last 6 months? Very Happy

7% 21%

Somewhat Happy

Not Happy

Don’t Understand/Not Sure

92%

Every participant in the Client Experience Survey agreed they are treated with respect, and nearly all said they trust and feel understood by their support workers. Most believe DPV Health has their best interests at heart. Clients highlighted the need for clearer feedback processes and more regular updates to programs based on their interests. In response, we’re developing a new, even more accessible survey for 2026 and introducing daily feedback opportunities at our sites to ensure every voice is heard.

At DPV Health, community engagement means listening deeply and acting with purpose. Kerrie Forber, a passionate member of our Community Advisory Network, embodies this spirit. Kerrie’s advocacy for people with disability is embedded in her lived experience and her unwavering belief that every voice matters. “Nothing about me, without me” is a statement she lives by as a rallying cry for genuine inclusion.

Since joining the Disability Community Advisory Network, Kerrie has worked tirelessly to ensure people with disability have a true voice in shaping services and spaces. She’s actively advocated for formal representation in the City of Whittlesea and inspired others to move beyond ‘box ticking’ to real collaboration.

71%

Overall Satisfaction Score

Kerrie’s Voice

Kerrie’s journey is one of resilience and hope. After her stroke, she spent years searching for the right bike, and now cycles on a recumbent trike, embracing the freedom of the outdoors. Her story reminds us that with the right support, barriers can be overcome. “With the right support, I can do anything,” Kerrie shares.

"Always ask if I need a hand, never assume, wait for my reply. Don't be offended if I say no, but don't stop asking, every day is different. Asking gives me the choice." Kerrie Forber Kerrie’s commitment and courage continue to shape our approach to community engagement—making sure every person feels heard, valued, and empowered.

DPV Health | Annual Report 2024-25

Aged Care

DPV Health | Annual Report 2024-25

Supporting older persons at home

Support at Home: Ready, Set… Wait! In response to the Royal Commission into Aged Care, the Federal Government announced a major reform - the Support at Home program set to replace the existing Home Care Packages and Short-Term Restorative Care programs. Originally scheduled for 1 July 2025, the launch was postponed to 1 November 2025. This reform responds to 58 Royal Commission recommendations and aims to deliver more consistent, efficient, and person-centered care for older Australians. The program introduces:

DPV Health had already made significant progress toward the original July deadline,overhauling care models, IT systems, policies, staff training, and client communications. While the revised timeline offers some breathing room, it also created challenges, particularly in updating and reissuing communications to clients and the community. In a sector already navigating complexity, DPV Health remains committed to guiding clients through these changes and ensuring a smooth transition. Our focus is on clear, timely communication, and maintaining trust during this period of reform. Our Support at Home team will be ready to assist people with navigating the changes in funding and managing the services they need.

• Eight tailored levels of care, with funding up to $78,000 per year • Expanded restorative and end-of-life care • Shorter wait times • Greater support for home modifications and assistive technology • A quarterly budget system for clearer cost tracking

Home Care Packages 4 levels of support Between

$10,500-$61,400 annual budget

1 Jul 2025

1 Nov 2025

Support at Home 8 levels of support Up to

$78,000

annual budget

DPV Health | Annual Report 2024-25

Growing independence for our seniors DPV Health’s Home Care Package services have grown rapidly in 2024-25, now supporting over 250 clients with tailored care that helps older people live independently. The service team has expanded to accommodate this growth and is making a real difference, helping older people improve their health, maintain independence, and stay safely at home, where they can continue to do what they love.

Streamlining Care: DPV Health Leads the Way with SAS

The Single Assessment Service is a key component of Australia’s aged care reforms. Its aim is to make it easier for older people to access aged care services by introducing a clear and consistent assessment pathway. In December 2024, DPV Health was awarded the contract to deliver the SAS in the Vic 1 Service Area, covering Northwestern Melbourne. DPV Health leads the North West Melbourne Aged Care Assessment Alliance (NWMACAA) - a consortium of six organisations including four community health services (DPV Health, Your Health, Holstep Health, and IPC Health) and two local councils (Merri-bek and Darebin). As the lead agency, DPV Health is responsible for all triage and assessment delegation across the consortium. Within 6 months of being awarded the contract • The consortium scaled up to 30 EFT assessment capacity

Our team truly cares about our senior “friends, going above and beyond for our clients- this is what sets us apart“ Team Leader Aged Care Services. This commitment is reflected in an 88% satisfaction rate among our clients over 60. We’ve also provided vital support to over 500 vulnerable clients through the Aged Care Assist program, which has grown by 41% in 2024-25. These clients, who have virtually no support network, are challenged in communications, and have limited in ability to navigate the health system, were otherwise at severe risk of falling through the gaps and not receiving the necessary care they need to live a safe and healthy life.

I’m very happy with the service and can’t “believe how quickly it has all happened, the team are very welcoming and trustworthy“

4,865

assessments

DPV Health delivered 1,860 (38%)

96.5%

client satisfaction exceeding the 85% target

Looking ahead, the consortium is projected to complete approximately 16,000 assessments in 2025–2026.

I thought the assessor Lesia was “outstanding as she was friendly, knowledgeable about all aspects of aged care and very helpful. It’s an excellent service you provide for the aged.

“

SAS Client

DPV Health | Annual Report 2024-25

The power of first impressions! The SAS collected client feedback through an online multilingual survey. Over a six-month period ending in June, we collected more than 200 responses. Most surveys were completed by clients themselves (76%), with additional responses from family members and carers. Overall satisfaction was high - 96.5% of respondents agreed or strongly agreed that they were satisfied with their assessment experience, surpassing the 85% target.

Over 96% of respondents

were happy with their assessment experience.

Social Support Program: Building Connections, Enriching Lives This year, DPV Health’s Social Support Program has made a real difference in our community. We’ve been busy with a range of activities that have brought people together and provided much-needed support.

A Lifeline of Support Theo, an 80-year-old Greek man from Melbourne’s northern suburbs, battling cancer for seven years, reached out to DPV Health’s Aged Care Assist (ACA) program for help. Although his wife was receiving a level 3 Home Care Package, he needed additional support due to his own health issues. Theo didn’t know where to start trying to access the care he knew he needed. Our team quickly built a strong connection with him and identified the urgent need for intervention. Within three weeks of facilitating an assessment through the Aged Care Assessment service, he was approved for a level 3 Home Care Package. Theo expressed deep gratitude for the Aged Care Assist team’s unwavering support, which significantly eased his burden and improved his quality of life.

together diverse groups of people, creating a strong network of support, bonding and friendship. The positive feedback from participants has been overwhelming, highlighting the program’s impact on their mental and emotional health, whilst participating in social engaging activities. We’ve also had great success with our “Educational Centre Based Programs”. The social support team and wellbeing teams worked together by offering social support client’s educational workshops in Exercise Physiology, Dietetics, Occupational Therapy and Podiatry. These sessions have been a hit, promoting physical and mental well-being among our clients, along with client awareness to what services DPV Health has to offer. New program offerings include afternoon/ evening groups, a new Whittlesea group and a pilot group for people with Dementia and their carers.

Our team has organized everything from social outings to skill-building workshops, all designed to improve the quality of life for our clients. These efforts have helped reduce social isolation, keeping clients connected to their community, and empowered individuals to lead more independent and fulfilling lives. One of our standout achievements has been the “Monthly Community Access Programs”. Each program has brought

Participants enjoy site-based gatherings and activities as well as a range of community based excursions visiting regional destinations including Geelong, Ballarat and the Dandenong Ranges. One participant shared: “we are always looking forward to our outings because these make us feel like we still belong to our community”.

DPV Health | Annual Report 2024-25

Supporting the Community

DPV Health | Annual Report 2024-25

Good health starts with health literacy Escape the Vape: Tackling Vaping Harm in Schools and Communities In 2022, 308,827 people in Victoria reported to vape. More than half of these people were aged 18-29

14%

100% OF PARENTS

83% OF STAFF

reported an increase in their understanding of the harms associated with vaping and said they felt more confident talking to their child about vaping after the session.

reported a moderate or significant increase in their understanding of the harms associated with vaping and said they feel confident using Common Cause messaging strategies when engaging with young people.

14% of young people aged 12-17 years have tried a vape.

DPV Health’s Population Health Team is confronting the menace of vaping head-on with our “Escape the Vape” program, designed for secondary school students and their parents/ caregivers. The program aims to: 1. Raise awareness of the health risks linked to e-cigarettes and vapes 2. Reduce the social acceptability of vaping 3. Increase awareness of support options for quitting/ cessation The whole-of-school approach to vaping prevention involves working with school leadership, educators, parents/ caregivers and students, with a strong focus on policy changes, classroom curriculum, and educational resource toolkits. Another key aspect of the program is collaborating with DPV Health clinicians to develop and promote cessation support options in health care, community and social settings. In 2024-25, the Escape the Vape program reached 4 schools, 34 staff members, and over 4,300 students.

To complement the school-based program, DPV Health launched the Escape the Vape Podcast Series, aimed at educating adults. The three episodes feature expert guests and cover a range of topics: Episode #1: Understanding vapes with guest GP Dr. Farhan Episode #2: Industry tactics & new laws with guests Alecia Brooks and Rachael Andersen Episode #3: Supporting young people to quit with guests Riona Taylor and Sabine Ostrowski The Escape the Vape podcasts are available on YouTube and Spotify.

DPV Health | Annual Report 2024-25

Our 2025–2027 Reconciliation Action Plan: Building Trust, Growing Together At DPV Health, reconciliation isn’t just a policy; it’s a journey we walk together, side by side with Aboriginal and Torres Strait Islander peoples and staff members. Our new 2025–27 Innovate Reconciliation Action Plan (RAP) is all about deepening relationships, building trust, and making sure cultural safety is at the heart of everything we do.

We’re also committed to growing our Aboriginal workforce and providing supportive leadership, with a dedicated strategy for recruitment and retention. Our plan puts a spotlight on “Closing the Gap”, making it easier for Aboriginal communities to access timely, high-quality health care services. The 2025-27 RAP has been approved by the DPV Health Board and awaits endorsement by Reconciliation Australia. An official launch is planned for late 2025.

The new RAP builds on the foundations of our first Innovate RAP, deepening our efforts through reflection, two-way learning, and purposeful actions, engaging all workforce members in cultural safety competence and amplifying Aboriginal and Torres Strait Islander voices within our organisation and community. Guided by the lived experiences of Aboriginal Peoples and the leadership of our Aboriginal Service Development Group, we are embedding reconciliation into every part of our organisation so every person who walks through our doors feels culturally safe, respected, and welcome.

Michelle Winters is DPV Health's Aboriginal Engagement Lead and a proud Gudijmara woman. Michelle commenced with us in February 2025. She has a wealth of knowledge and extensive experience in child protection and correctional health, having previously led the Reconciliation Action Plan for a large health service. Michelle also currently works in an advisory role at Courts Victoria. Aboriginal Service Development Group

DPV Health | Annual Report 2024-25

Breaking the Chains: Redefining Masculinity to Prevent Violence Against Women In 2024, DPV Health’s Gender Equity and Prevention of Gender-Based Violence team engaged with 70 culturally diverse men across Hume and Whittlesea to better understand their views on masculinity, gender roles, relationships, and violence prevention. The consultations revealed that many men feel strong pressure to be providers, suppress emotions, and conform to traditional roles, often at the expense of their mental health. Many participants reported feelings of stress, depression, and isolation, yet feared seeking help due to stigma and fear of judgement.

It can break a man if he can’t achieve “what’ s expected of him.” Participant, age 30–49

Some participants shared views that linked violence to unmet expectations in relationships. These views were more common among older men, while younger men acknowledged such views exist but were less likely to agree with them. The initiative created culturally safe spaces for open and respectful conversations. Using thematic analysis, the team identified key insights to inform future prevention strategies. A notable finding was the generational shift, with younger men expressing more progressive attitudes toward gender roles and emotional openness. The strength of this project lies in its ability to capture the lived experiences of men to inform inclusive, community-led prevention strategies. Recommendations included fostering culturally safe spaces for open dialogues, normalising help-seeking behaviours, and engaging men in schools and community settings.

We need to have a men’s subject “where we can learn about this – respect and how to treat people. I wish that was a subject at school.

”

Participant aged 30 - 49.

Building on these insights, DPV Health has developed and piloted a secondary school-based program aimed at educating boys on healthy masculinities and supporting teachers to identify and respond to inappropriate behaviours towards girls.

DPV Health | Annual Report 2024-25

Weaving Inclusion: DPV Health’s Journey to Belonging

support and equitable access to services. Its success depends on the collective commitment of the entire DPV Health community, to advance inclusion, to create a safer, more personalised, and equitable health care environment for all.

DPV Health has taken a meaningful step forward in inclusive care with the launch of its Intersectional Inclusion Framework, designed to ensure everyone feels welcome, everyone belongs, no matter their background or identity.

The Intersectional Inclusion Action Plan includes over 50 initiatives and will be launched in late 2025.

The Intersectional Inclusion Framework builds on DPV Health’s strong foundation of inclusive practices, drawing from community insights, employee feedback, and previous action plans focused on cultural diversity, disability, gender equity, LGBTIQA+, and reconciliation. By applying an intersectional lens, DPV Health acknowledges the complex realities of people’s lives and strives to address overlapping and compounding forms of discrimination and marginalization. At the heart of this framework is a commitment to fostering belonging, an essential factor linked to better mental health, reduced loneliness, and greater trust in healthcare services. When people feel included and respected, they are more likely to engage actively in their health care, leading to improved health outcomes and stronger community connections. Aligned with DPV Health’s vision of creating a healthier and connected community, the framework focuses on tailored

DPV Health | Annual Report 2024-25

The Connected Communities Advisory Program (CCAP) DPV Health’s Connected Communities Advisory Program (CCAP) is an impactful and comprehensive initiative that brings community voices into the heart of health care planning and delivery. It’s all about making sure that services are shaped by the people who use them, especially those from diverse backgrounds who may face barriers to accessing care, experience social disadvantage and poor health literacy. The objectives of the Connected Communities Advisory Program are: 1. To facilitate community participation across DPVH operations 2. To build community capability through codesign opportunities, training and experience 3. To empower community health literacy 4. To connect local communities to health and wellbeing information and service access pathways 5. To create a sustainable approach to community participation within DPVH

Key highlights of the program: • Organisation wide Community Advisory Network (CAN): 97 advisors representing all priority community demographics facilitate information sharing to/ from community groups. • Co-Leadership and Advisory Groups formed to influence service delivery and community feedback. 1. Mental Health Co-Leadership Group 2. Dental Services Advisory Group 3. Disability Services Advisory Group 4. Aged Care Advisory Group 5. Aboriginal Advisory Group • Community Leader capacity building program: Ongoing training opportunities support upskilling and confidence of advisors in areas such as group facilitation, meeting attendance, codesign methodology, health literacy and service access processes. • Delivery of over 600 Community Participation activities in 2024-25

The CCAP’s first services co-leadership group was established with the formation of the Mental Health Co Leadership group in 2024, providing people with lived experience of mental illness the opportunity to play an active role in operational leadership. DPVH has engaged 4 Mental Health Service co-leaders who all bring unique professional experience and skills to their role including IT, Finance, HR and Health sector experience.

DPV Health won the 2024 Victorian Public Healthcare award - Excellence in Multicultural Community Health. We value our deep reach into our local communities and recognise the many different community voices.

DPV Health | Annual Report 2024-25

Excellent Care delivering Excellent Impact Funding and new programs DPV Health achieved a 14% increase in overall revenue in 2024–25, reflecting its role as an expert and trusted provider of government funded health and community services. Children’s services - DPV Health recognises the importance of giving children access to the right care early in life, especially during their first 2,000 days, when development is most critical.

Sexual and Reproductive Health Hubs – new funding was secured to establish a second hub at the Broadmeadows Medical and Dental Centre, replicating the successful model at Mill Park. This much needed service brings a range of sexual and reproductive health supports to people living in the city of Hume and surrounds including health screening (cervical, bowel and breast), advice and administration of contraceptives, pregnancy & fertility guidance, treatment and support for Sexually Transmitted Infections (STI), Vaccinations: HPV and Mpox vaccinations and medical terminations.

• Autism Assessment Clinic: Increased funding enabled more children to access timely assessments. • School Readiness Program: Funding growth allowed broader support to kindergartens and childcare settings, helping educators better support children with complex needs. • Out-of-Home Care Health Assessments: New funding supported comprehensive health assessments for children in foster or kinship care, addressing trauma-related health needs through access to paediatrics, psychology, nursing, and social work, and support for their foster/ kinship carers.

2024-25 Service Growth Summary Funding Level

Key Areas of Growth & New Initiatives

Over $2,000,000

Single Assessment Service – new aged care assessment service Home Care Package – growth in the provision of case management and clinical care

Over $1,000,000

Medical Services – new GP’s, and new services including Sexual & Reproductive Health Hubs & Pharmacotherapy Grant

$500,000 $1,000,000

Children’s Services – supporting children in out-of-home care and school readiness Dental Services growth

Up to $500,000

Diabetes Connect project – supporting people with Diabetes to avoid hospital visits, through improved self-management Language Services – increasing the provision of interpreting and translation services NDIS Allied Health – providing assessments to support people to access NDIS NDIS adult centre-based services – expanded number of programs to support more people Care Finder (Aged Care Assist) – assisting vulnerable older persons to access My Aged Care assessments

DPV Health | Annual Report 2024-25

Infrastructure investment and growth

DPV Health’s two major capital projects, the Craigieburn Community Health Hub and the Epping Community Health Hub are progressing well with construction at both sites well underway.

DPV Health is committed to making every service site a place where people feel welcome, safe, and cared for. We continue to improve our infrastructure to ensure all sites are accessible, inclusive, and fit for purpose. Guided by our Master Plan, we’re expanding and upgrading facilities in line with population growth across Melbourne’s northern region. We’re grateful for the support of the Victorian Government in helping fund these improvements: Dental expansion plans DPV Health Dental Services

2024-25

2025-26

DPVH Broadmeadows

Opened

DPVH Craigieburn

Opened

Epping Northern Health

Closed

Craigieburn Community Hospital

Opened

Whittlesea

Expanded

Mernda Community Hospital Epping Community Health Hub

2026-27

Craigieburn Community Health Hub – opening mid 2026 This site will provide the community with comprehensive Allied Health services, a Men’s Behaviour Change Program, whole-of-life Mental Health supports and a range of onsite Social Support programs. A new access point for The Orange Door will open here, expanding family violence support provision in Melbourne’s outer north.

Planned Planned

DPV Health’s astute financial management has enabled significant reinvestment across our sites and operating infrastructure, including upgrades to facilities, fleet and technology. Site Improvements • Whittlesea Dental Services: Renovated to expand public dental chairs from 4 to 7, ensuring continued access after the closure of the Epping site at Northern Hospital. • Meadow Heights: Received major external upgrades, including a new early childhood play space, a large, decked area for social support groups, and improved signage and landscaping. • South Morang Disability Services: Underwent an external facelift with new accessible outdoor areas and inclusive outdoor games equipment.

Epping Community Health Hub – opening early 2027 As DPV Health’s flagship site, it will co-locate a range of services providing the community with a single location for all family health and wellbeing needs. Located opposite the Northern Hospital in Epping, the site will provide a large dental service, a new medical clinic, allied health services, whole-of-life mental health supports, disability and aged care services. DPV Health continues to prioritise investment in technology to improve care and communication, guided by our Digital Health Strategy and AI Strategy. These investments are delivering real benefits,streamlining workflows to give staff more time for direct care, strengthening cyber security across platforms and teams, and improving client communication and digital engagement. • Our in-house Customer Relationship Management (CRM) system now links directly with client records, reducing admin work for staff. New features allow large-scale, two-way digital communication, giving clients more choice in how they access services and supporting health education campaigns. • AI adoption is progressing through a controlled series of exciting pilot projects. We are committed to achieving greater workflow efficiencies whilst maintaining a high level of service quality and safe-guarding privacy.

DPV Health | Annual Report 2024-25

Advancing Sustainability and ESG at DPV Health

Clinical Safety – a Focus on Harm Prevention

DPV Health continues to embed environmental, social, and governance (ESG) priorities across the organisation. Our commitment to sustainability is reflected in our operations and engagement with staff, clients, and partners.

DPV Health promotes a proactive safety culture where employees feel confident and safe to report concerns early, without fear of inaction or blame.

Environmental Sustainability: Empowering Our Workforce In 2024-25, DPV Health’s Green Team launched an Environmental Sustainability intranet platform, promoting sustainability priorities and providing a hub for staff ideas, resources, and updates. This has fostered greater staff involvement and supported new initiatives in waste reduction and energy efficiency. Measuring and Managing Our Carbon Footprint DPV Health began measuring carbon emissions across electricity, gas, waste, fleet vehicles, and water, using new sustainability reporting software for close monitoring and transparent reporting. Data collected this year will inform the setting of well-informed yet ambitious emission reduction targets and a net zero goal, in line with recommendations for minimising climate change impacts.

In the 2025 annual employee engagement survey, 89% of employees reported “DPV Health supports a safe reporting culture if I have a safety concern”. Across 2024-25, 63% of all clinical incidents reported were rated as ISR 4 (no harm or near miss), showing strong early identification of risks before harm occurred. A key area of focus is identifying client behaviour that may pose a risk to themselves or others, especially in mental health, disability, aged care, and family violence programs. • 184 behavior-related incidents were reported in 2024–25. • 72% were rated ISR 4, reflecting early intervention and support before harm occurred. Clinical Incidents Total ISR 4 (no harm incidents) Total incidents 2024/2025 0

100

200

300

400

500

600

Client Behaviour-related Incidents

Electricity Emissions Reduction Initiatives Major upgrades in the first half of 2024-25, including solar panel installations and LED lighting upgrades at our largest sites,resulted in a 15% reduction in carbon emissions from electricity usage compared to the previous year. Responsible Procurement and Supplier Engagement DPV Health regularly reviews suppliers to ensure alignment with ESG priorities. All supplier contracts now include a modern slavery clause, and preference is given to suppliers who demonstrate genuine commitment to environmentally sustainable practices and values. Looking Ahead In 2024-25, DPV Health has empowered staff, invested in technology and infrastructure, strengthened governance, and fostered a culture of continuous improvement. As we move towards formal emission reduction targets and a net zero goal, we remain committed to excellent care for every person, every time,while protecting the health of our environment for future generations.

Total ISR 4 Behaviour incidents Total behaviour incidents 2024/2025 0

100

150

200

Medication-related Incidents Total ISR 4 medication incidents Total medication related incidents 2024/2025 26

DPV Health | Annual Report 2024-25

DPV Health maintains accreditation across key national standards, including:

To guide safe and inclusive responses, we’ve implemented service-level procedures including: • Positive Behaviour Support

• National Safety and Quality Primary and Community Healthcare Standards

• Clinical Care Risk Management • Occupational Violence and Aggression (refreshed)

• National Safety and Quality Mental Health Standards for Community Managed Organisations

Team practice is supported through training, clinical supervision, client discussions, and case review meetings.

• Aged Care Quality & Safety Standards • NDIS Practice Standards

DPV Health supports clients with medication management across dental, medical, podiatry, and disability services. In 2024–25, there were no medication-related incidents that resulted in moderate or severe harm (ISR 2 or ISR 1).

• RACGP’s Standards for General Practitioners (5th Edition) • Rainbow Tick Standards Accreditation sets the foundation for excellent care. Our focus on continuous improvement ensures services evolve based on client and employee feedback, learnings from management reviews and emerging best practices.

Of the 31 medication-related incidents reported, 28 were rated ISR 4, meaning no harm or near miss. This shows our team’s strong focus on identifying and resolving issues,such as webster pack errors, treatment sheet mistakes, or clients arriving without medications, before harm could occur.

• In 2024-25, 121 improvement actions were registered across DPV Health programs, with 74% completed during the year. These actions resulted in:

Improvement Overview 27%

Improvement in client experience and engagement

25%

Improvement in client outcomes

22%

Improvement in compliance and oversight

11%

Improvement in workforce health and safety

15%

Improvement in system efficiency and effectiveness 0

Percentage Improvement

DPV Health | Annual Report 2024-25

Trusted Community Health Provider DPV Health advocates for government investment to meet the growing health and wellbeing needs of our rapidly expanding local communities. As population growth accelerates, we continue to lobby for increases in health service funding and access.

We were pleased to host Mary-Anne Thomas, Minister for Health (Victoria), at our Broadmeadows Medical and Dental Centre in June 2025. The visit showcased key programs including our two Sexual and Reproductive Health Hubs, the GP Registrar Program, and our Pharmacotherapy Program. We will continue to share service demand and impact data with local Members of Parliament and Ministers to inform future planning and investment decisions.

DPV Health | Annual Report 2024-25

Our Partners Strengthening Community Health Through Strategic Partnerships

early intervention to chronic disease management. These collaborations strengthen service delivery, foster innovation, and ensure care is inclusive and responsive to the community, driving better health outcomes and building a more connected region.

Partnerships are central to DPV Health’s commitment to excellent care. By working with community organisations, educational institutions, councils, health networks, and government agencies, DPV Health expands its reach and addresses a wide range of health needs, from prevention and

We gratefully acknowledge the vital contributions of our funding bodies that enables us to deliver high-quality, accessible care and to continually innovate in response to community needs.

Government & funding Partners

Industry Partners

DPV Health | Annual Report 2024-25

Financial Report

DPV Health | Annual Report 2024-25

Financial Report from the Board Chair and CEO DPV Health concluded the 2024-25 financial year with a comprehensive surplus of $845,188 and an underlying operating result improvement of $1.45 million compared to the previous year, excluding asset revaluations. The Directors are pleased to present DPV Health’s Financial Statements for the financial year 2024-25. DPV Health’s annual income rose to $79.1 million, representing a 14% increase year-on-year. This growth was driven by several key achievements, including the expansion of the Home Care Program & Children’s Services, which continue to support growing community needs. DPV Health also successful in attaining the Commonwealth Government’s Single Assessment Service tender. This is a great testament to DPV Health’s reputation as a trusted leader in aged care delivery and the organisation’s ability to secure competitive funding opportunities to expand services. Despite sector-wide pressures on general practice, DPV Health’s Medical Clinics continued to thrive, ensuring bulk billed and low cost GP services remain accessible to our community. Strategic capital funding enabled DPV Health to invest in the development of new integrated care Hubs in Epping and Craigieburn, which will serve as cornerstones of local health delivery for the northern growth corridor.

In addition to service growth, DPV Health made substantial investments in infrastructure and technology, allocating $2.8 million to facilities upgrades and ICT enhancements. This includes the ongoing development of DPV Health’s Client Relationship Management (CRM) system, which supports the delivery of a seamless and personalised experience for every client. DPV Health enters the new financial year with a strong balance sheet, including $27.4 million in cash and financial assets, $43.4 million in property and other assets, and net equity of $47.5 million. The organisation’s financial statements were audited by the Victorian Auditor-General’s Office, which issued an unqualified audit opinion, affirming the integrity of the organisation’s financial reporting. In closing, DPV Health begins the new financial year with a stable and resilient financial foundation. DPV Health’s surplus operating result, growing revenue, and carefully managed reserves inspires confidence to continue investing in service growth, infrastructure, and innovation. With excellent stakeholder relationships, prudent financial oversight and a robust balance sheet, DPV Health is well-positioned to navigate future challenges and pursue opportunities that benefit the health and wellbeing of the community.

Emmanuel Tsakis Board Chair

Don Tidbury Chief Executive Officer

DPV Health | Annual Report 2024-25

Excerpts from Director’s Report The directors present their report, together with the financial statements, on the company for the year ended 30 June 2025. Directors

Company Secretary

The names of the directors in office at any time during, or since the end of the year are:

Mrs. Sapphire Christofilos and Mr. Anthony Palmieri held company secretary responsibilities at the end of the financial year.

Emmanuel Tsakis

Board Chair

Julie-Anne Busch

Director

Vincent Cain

Director

Robert Burnham

Director

Mark Sullivan

Director

Tanya Farrell D

Director

Cheryl A Woollard

Director

Carly Moore

Director

Stefano Scalzo (appointed 1 July 2024)

Director

Graeme Barnes (appointed 25 February 2025) Director Nicole Barwick (ceased 26 November 2024)

Director

Directors have been in office since the start of the financial year to the date of this report unless otherwise stated.

Sapphire Christofilos Company Secretary Qualifications: B Bus (Bus Admin), Corporate Governance Manager Experience and expertise: Experienced executive governance adviser across the Government sector, leading the policy and governance portfolio in a large-scale complex Government Authority, with a focus on Board, Committee and Executive management. Key strengths include corporate governance and policy frameworks, state-wide policy development analysis and management, Board and Executive statutory and legal compliance, volunteer and community engagement, privacy and emergency services.

Anthony Palmieri Company Secretary Qualifications: B.Com, CPA, Chief Financial Officer/Head of Property Experience and expertise: Health and aged care executive with experience across notfor-profit and private sectors. Extensive involvement across community health, retirement villages and residential aged care. Key strengths include financial management and compliance, stakeholder engagement, development projects and mergers & acquisitions.

DPV Health | Annual Report 2024-25

Short and long-term objectives

How activities achieve objectives

Long term objectives The long-term objective is to be an industry leader in the planning and delivery of innovative, person-centred health care across the diverse communities of Melbourne’s North, recognised for achieving a significant positive impact on community health and wellbeing.

Clients, Families & Community activities Underpinned by the DPV Health Strategic Plan 2022 - 2027, Clinical & Community Service Plan 2022-2037, Together Framework; Community Engagement & Participation, and the Master Plan 2022 - 2037, ensure client participation in service design, planning, delivery, evaluation and governance and services deliver Excellent Care always.

Short term objectives Short term objectives are set across the following four pillars: Clients, Families & Community: to provide excellent health and community care responding to community needs, and prioritising those in highest need. People, Capability & Culture: to grow a highly engaged and thriving workplace culture, shared by a capable and effective workforce. Excellence, Systems & Infrastructure: to provide a seamless healthcare environment through innovation and investment in operational design, capability, and performance.

People, Capability & Culture activities Underpinned by the People & Culture Strategic Plan 2022 2027, ensure workforce capability, registrations, qualifications, and experience necessary to strengthen Excellent Care standards and maintain a thriving workplace culture. Excellence, Systems & Infrastructure activities Underpinned by the Performance & Accountability Framework, Master Plan, IT Cyber Security & Data plans ensure excellent organisational performance quality and accountability, enhancing client and employee experience with fit-for-purpose infrastructure, data integrity, analysis and reporting capability.

Growth, Sustainability & Partnerships: to ensure organisational sustainability through a focus on collaborative partnerships and considered growth.

Growth, Sustainability & Partnerships activities Underpinned by the Clinical & Community Service Plan, and the Master Plan ensure organisational sustainability through a focus on collaborative partnerships and considered growth.

Strategy to achieve objectives

Measuring performance

The 35 strategies to achieve objectives across the 4 Pillars are documented in the DPV Health Strategic Plan 2022-27. Annual Plans break down the strategies into achievable actions to be completed in the annual plan year.

All Annual Plan activities have clear KPIs and are reported on quarterly. Clinical indicators monitor performance against targets, and client experience and feedback evaluation are regular features of the overall performance framework. Detailed Business Intelligence reports are used to aid management oversight of performance. Financial and capital investment performance is measured against targets.

Principal activities The company’s principal continuing activity during the year was the provision of community health, public dental services and enhanced primary care services. There was no significant change in the nature of the activity of the company during the year.

DPV Health | Annual Report 2024-25

Review of operations

Environmental issues

The operating surplus for the year was:

The company is not subject to any significant environmental regulation.

2025 $845,188 2024 $(604,871) Significant changes No significant changes in the company’s state of affairs occurred during the financial year.

Directors’ benefits No Director has received or become entitled to receive, during or since the financial year, a benefit because of a contract made by the company, a firm which a Director is a member or an entity in which a Director has a substantial financial interest except as disclosed in Note 23 to the financial statements. This statement excludes a benefit included in the aggregate amount of emoluments received or due and receivable by Directors shown in the company’s accounts, or the fixed salary of a fulltime employee of the company.

Indemnification and insurance of Member’s guarantee

Directors and officers

DPV Health is incorporated under the Corporations Act 2001, and is a company limited by guarantee. In the event of, and for the purpose of winding up of the company, the amount capable of being called up from each member and any person or associate who ceased to be a member in the year prior to the winding up, is limited to $1 for each member, subject to the provisions of DPV Health’s constitution.

The company has indemnified all Directors and the Chief Executive Officer in respect of liabilities to other persons (other than the company) that may arise from their position as directors or Chief Executive Officer of the company except where the liability arises out of conduct involving a lack of good faith.

At 30 June 2024 the collective liability of members was $38 (2023: $52).

Disclosure of the nature of the liability and the amount of the premium is prohibited by the confidentiality clause of the contract of insurance. The company has not provided any insurance for an auditor of the company or a related body corporate.

After balance date events No matters or circumstances have arisen since the end of the financial year which significantly affect or may significantly affect the operations of DPV Health, the results of those operations or the state of affairs of DPV Health in future financial years.

Proceedings on behalf of the company No person has applied for leave of court to bring proceedings on behalf of the company or intervene in any proceedings to which the company is a party for the purpose of taking responsibility on behalf of the company for all or any part of those proceedings. The company was not a party to any such proceedings during the year.

DPV Health | Annual Report 2024-25

Information on Directors

Emmanuel Tsakis Board Chair

Robert Burnham Board Director

Qualifications: MBA, CPA, BBus (Bachelor of Business - Accounting), GAICD

Qualifications: MHA (Masters of Health Administration), Grad Dip (Health Administration), GAICD, BAppSc (Bachelor of Applied Science) - Health Administration

Experience and expertise: Over 25 years’ financial and senior management experience in local and international not-for-profit sector. Executive roles include Chief Financial Officer, business development and divisional management. Emmanuel is also currently the Board Chair at Housing First, a not-for-profit organisation providing social housing to over 2,000 people across Melbourne. Key strengths include financial analysis, financial modelling, strategic and business planning. Special responsibilities: Board Chair, member of the Governance Committee, the ICT Steering Committee (merged into Finance, Risk and Audit Committee, December 2024), Finance, Risk and Audit Committee and the Hub Project Control Group (September 2024).

Experience and expertise: Over 40 years’ acute health sector experience, including capital projects, strategic planning and service development. Commencing as a clinical nurse, he progressed through senior administrative, executive management and CEO roles. Previously health sector representative on various Department of Health and Human Services (DHHS) advisory committees. Key strengths include clinical governance, health governance and continuous improvement. Special responsibilities: Member of the Clinical Governance Committee, ICT Steering Committee (merged into Finance, Risk and Audit Committee, December 2024), and Hub Project Control Group.

Julie-Anne Busch Board Director

Vincent Cain Board Director

Qualifications: BA (Psychology & Journalism), Post Graduate Certificate Shopping Centre Management, Post Graduate Certificate Business, GAICD

Qualifications: BCom (Bachelor of Commerce), FCA

Experience and expertise: Senior executive leadership experience in consumer driven entities within corporate retail property, government and notfor-profit sectors. Extensive current experience as Chair, NonExecutive Director and Trustee of local and state enterprises and forpurpose organisations. Special responsibilities: Chair (2024) and Member (2025) of the Governance Committee. Member of the Hub Project Control Group.

Experience and expertise: Extensive commercial experience in finance and management was acquired through executive experience including in the University and Primary Healthcare sectors. Previously Chair and a member of various audit, risk and compliance committees. Key strengths include leadership, financial analysis, financial modelling and strategic planning. Special responsibilities: Former Chair (2018-2025) now member of the Finance, Risk and Audit Committee. Former member of the Hub Project Control Group (until 2025)

DPV Health | Annual Report 2024-25

Mark Sullivan Board Chair

Qualifications: MBA, Masters Health Administration, GradDip (Health Administration), Cert. Purchasing & Planning

Qualifications: Masters of Business (Industrial relations/ HR management), Bachelor of Education, Grad Dip (Training and Development

Experience and expertise: Considerable experience in the health sector as a senior executive and board director at metropolitan specialist hospitals, rural and regional hospitals and community health services. Currently Chief Operating Officer at Oral Health Victoria responsible for statewide service provision and the Royal Dental Hospital of Melbourne.

Experience and expertise: Experienced Board Director and Executive with extensive experience in Victorian Public Sector, Health, NFP and large International Corporations. Knowledgeable in leading and serving on Finance, Audit, Strategy, Risk, Governance and People Committees. Extensive experience leading major change in complex organisations both internationally and across Australia.

Key strengths include health governance, project management, financial management, continuous improvement and customer service.

Cheryl A Woollard Board Director

Key strengths include being a recognised expert in workplace diversity and inclusion and mental health strategies.

Special responsibilities: Member of the Governance Committee (as of May 2025) and Clinical Governance Committee.

Special responsibilities: Chair of the Community Engagement Committee and member of the Governance Committee (2024).

Tanya Farrell Board Director

Carly Moore Board Director

Qualifications: Honorary PhD (Public Health), Masters of Nursing (Midwifery), Post Graduate Diploma in Child Health and Family Health, Midwifery Certificate, Diploma Applied Science (Nursing).

Qualifications: CPA, BBus (Accountancy), GAICD

Experience and expertise: Experienced director with extensive experience in the public health sector with comprehensive policy development, senior leadership and management, system reform, consumer engagement, stakeholder management and strategic planning. Member of the Australian College of Midwives and Australian College of Nursing. Key strengths include strategic planning, operational leadership and management, consumer engagement, change management, service redesign and reform, budget management, education and research. Special responsibilities: Chair of Clinical Governance Committee.

Experience and expertise: Three-time Mayor of Hume City Council. Experience and expertise in the areas of strategic leadership, finance, governance, stakeholder engagement and management, and business planning. Key strengths include financial management, problem solving including the alignment of business planning outcomes to set objectives, governance accountability and relationships building. Special responsibilities: Member (2024) and Chair (2025) of the Governance Committee and member of the Community Engagement Committee (2024).

DPV Health | Annual Report 2024-25

Stefano Scalzo Board Director (appointed 1 July 2024)

Nicole Barwick Board Director (ceased 26 November 2024)

Qualifications: GAICD, Australian Major Project Leadership Academy, Gateway Review Accreditation, Fellow, Churchill Fellowship, Bachelor of Architecture (Hons)

Qualifications: CA, GAICD, Grad Dip (Information Systems), BEc (Bachelor of Economics), BComm (Bachelor of Commerce)

Experience and expertise: Experienced social infrastructure executive, achieving exceptional stakeholder value through quality capital solutions. Public and private sector experience in developing strategic capital solutions from origin to design finalisation. Key strengths include strategic asset advisory, investment planning, project assurance, design stewardship, executive leadership and governance, advocacy and engagement. Special responsibilities: Member (2024) and Chair (as at February 2025) of the Hub Project Control Group. Member of Community Engagement Committee.

Graeme Barnes Board Director (appointed 25 February 2025) Qualifications: Grad Dip Applied Finance & Investment, CA and BBus. Experience and expertise: Senior health executive with financial management, strategic planning, business development, risk management and governance experience. Extensive health experience gained in aged care, private and Victorian hospital public system. Governance and management experience as senior finance executive in four not for profit health and aged care providers. Previously, a corporate finance consultant specialising in mergers and acquisitions, valuations, due diligence, financial reviews and feasibility studies. Special responsibilities: Chair (July 2025) and member of Finance, Risk and Audit Committee

Experience and expertise: Experienced Board Director and chair specialising in strategy, optimising the customer experience and risk & financial management. Key strengths include a breadth of knowledge and experience in financial governance, risk management, Board effectiveness and leadership. Special responsibilities: Member of the Finance, Risk and Audit Committee.

DPV Health | Annual Report 2024-25

Meetings of directors There were 10 board meetings of directors in addition to the meetings of various board committees. Attendance for each director was as follows: Board

Governance

Clinical Governance

Eligible

Attended

Eligible

Attended

Eligible

Attended

Emmanuel Tsakis

Julie-Anne Busch

Vincent Cain

Robert Burnham

Mark Sullivan

Tanya Farrell

Cheryl A Woollard

Carly Moore

Stefano Scalzo

Graeme Barnes

Nicole Barwick

Community Engagement & Population Health

Finance, Risk & Audit

Eligible

Attended

Eligible

Attended

Emmanuel Tsakis

Julie-Anne Busch

Vincent Cain

Robert Burnham

Mark Sullivan

Tanya Farrell

Cheryl A Woollard

Carly Moore

Stefano Scalzo

Graeme Barnes

Nicole Barwick

DPV Health | Annual Report 2024-25

Statement of Profit or Loss and Other Comprehensive Income for the year ended 30 June 2025

2025

2024

Revenue from contracts with customers

73,216,713

64,156,178

Other income

5,863,897

5,160,969

Total revenue

79,080,610

69,317,147

(58,464,587)

(53,599,628)

Other staff costs

(783,944)

(610,186)

Depreciation and amortisation expense

(3,363,279)

(3,461,496)

Contracted services

(2,159,228)

(2,088,670)

Client expense

(1,238,174)

(1,094,736)

Consultancy expense

(458,537)

(380,409)

Rental expense

(196,665)

(115,728)

Medical supplies

(1,670,120)

(1,637,474)

Computer and office expenses

(3,030,423)

(2,737,113)

Advertising and marketing expenses

(560,374)

(673,340)

Professional fees

(213,502)

(306,044)

Other expenses

(5,964,960)

(3,116,567)

Finance costs

(131,629)

(100,627)

Total expenses

(78,235,422)

(69,922,018)

845,188

(604,871)

Gain on the revaluation of land and buildings

3,772,000

Other comprehensive income for the year

3,772,000

Total comprehensive income for the year

845,188

3,167,129

Revenue

Expenses Employee benefits expense

Surplus/(deficit) for the year Other comprehensive income Items that will not be reclassified subsequently to profit or loss

DPV Health | Annual Report 2024-25

Statement of Financial Position for the year ended 30 June 2025 2025

2024

Current assets Cash and cash equivalents Trade and other receivables Other assets Financial assets Total current assets

6,445,857 3,600,761 822,992 20,959,981 31,829,591

3,385,186 2,851,804 780,535 20,141,088 27,158,613

Non-current assets Property, plant and equipment Right-of-use assets Intangible assets Total non-current assets

41,184,910 1,443,242 747,711 43,375,863

41,393,640 866,980 587,890 42,848,510

Total assets

75,205,454

70,007,123

Current liabilities Trade and other payables Contract liabilities Lease liabilities Other liabilities Employee benefits Total current liabilities

1,967,659 ,507,436 672,802 3,531,271 8,841,961 24,521,129

1,380,705 8,374,708 426,408 2,932,834 8,543,409 21,658,064

Non-current liabilities Lease liabilities Employee benefits Total non-current liabilities

981,828 2,248,767 3,230,595

601,934 1,138,583 1,740,517

Total liabilities

27,751,724

23,398,581

Net assets

47,453,730

46,608,542

Equity Asset revaluation reserve Retained surplus

14,057,703 33,396,027

14,057,703 32,550,839

Total equity

47,453,730

46,608,542

Assets

Liabilities

DPV Health | Annual Report 2024-25

Statement of Changes In Equity for the year ended 30 June 2025 Asset revaluation reserve $

Retained surplus $

Total equity $

Balance at 1 July 2023

10,285,703

33,155,710

43,441,413

Deficit for the year Other comprehensive income for the year

3,772,000

(604,871) -

(604,871) 3,772,000

Total comprehensive income/(loss) for the year

3,772,000

(604,871)

3,167,129

Balance at 30 June 2024

14,057,703

32,550,839

46,608,542

Asset revaluation reserve $

Retained surplus $

Total equity $

14,057,703

32,550,839

46,608,542

Surplus for the year Other comprehensive income for the year

845,188 -

Total comprehensive income for the year

845,188

14,057,703

33,396,027

47,453,730

Balance at 1 July 2024

Balance at 30 June 2025

Statement of Cash Flows for the year ended 30 June 2025 2025

2024

83,614,530 (77,546,373) 1,209,312 (131,629)

74,561,269 (70,753,571) 1,166,121 (100,627)

7,145,840

4,873,192

Cash flows from investing activities Purchase of financial assets Payments for property, plant and equipment Proceeds from disposal of property, plant and equipment

(818,893) (2,772,263) 97,750

(2,000,000) (3,453,148) 152,457

Net cash used in investing activities

(3,493,406)

(5,300,691)

Cash flows from financing activities Repayment of lease liabilities

(591,763)

(786,606)

Net cash used in financing activities

(591,763)

(786,606)

Net increase/(decrease) in cash and cash equivalents Cash and cash equivalents at the beginning of the financial year

3,060,671 3,385,186

(1,214,105) 4,599,291

Cash and cash equivalents at the end of the financial year

6,445,857

3,385,186

Cash flows from operating activities Receipts from customers (inclusive of GST) Payments to suppliers and employees (inclusive of GST) Interest received Finance costs Net cash generated from operating activities

DPV Health | Annual Report 2024-25

Statement of Comprehensive Income for the year ended 30 June 2025

2025

DH Grant Income

$25,939,920

33%

DHSV Grant Income

$9,756,216

12%

DoH Grant Income

$6,448,115

Other Grant Income

$7,540,919

10%

NDIS Income

$12,178,500

15%

Medicare income

$4,177,438

Home Care Service income

$5,455,989

Client Fees

$1,719,616

Other income

$5,863,897

Total revenue

$79,080,610

100%

Employee Benefits Expense

$58,464,587

74.7%

Depreciation & Amortisation

$3,363,279

4.3%

Computer & Office Expenses

$3,030,423

3.9%

Infrastructure & Fleet Expenses

$1,727,154

2.2%

Contracted Services

$2,159,228

2.8%

Clients Expenses

$1,238,174

1.6%

Medical supplies

$1,670,120

2.1%

Consultancy Expenses

$458,537

0.6%

Advertising and marketing expenses

$560,374

0.7%

Staff Wellbeing & Training

$783,944

1.0%

Other expenses

$4,779,602

6.1%

Total expenses

$78,235,422

100%

Total revenue $79,080,610

Total expenses $78,235,422

DPV Health | Annual Report 2024-25

Locations 1. Broadmeadows Medical and Dental Centre

16 Wallan

42-48 Coleraine Street, Broadmeadows VIC 3047

2. Broadmeadows Early Childhood Development Services

1 Sorrento Street, Broadmeadows VIC 3047

Whittlesea

3. Craigieburn Dental and Allied Health Services

18 Sunbury

55 Craigieburn Rd, Craigieburn VIC 3064

Craigieburn

4. Craigieburn Disability Services

Wollert

Doreen

7 13

Campbellfield

1 2 20

Melbourne Airport

South Morang

Epping

Roxburgh Park

Meadow Heights

Mernda

Bulla

6 Newbold Avenue, Craigieburn VIC 3064

Mill Park

Thomastown

Gladstone Park

5. Craigieburn Dental Service Craigieburn Community Hospital 274-304 Craigieburn Rd, Craigieburn VIC 3064

Mickleham North

St Helena

Broadmeadows Glenroy

Fawkner Watsonia

Reservoir

Eltham

Keilor Downs Rockbank

Airport West

Caroline Springs

Pascoe Vale

Essendon

Coburg

St Albans

Heidelberg Templestowe

Thornbury

Eaglemont Bulleen

6. Epping Allied Health and and Community Services Epping Private Hospital, 230 Cooper Street, Epping VIC 3076

7. Epping Residential Supported Living Services

10. South Morang Disability Services

14. Mill Park Medical Centre

10 Bushmans Way, South Morang VIC 3752

20 Civic Drive, Mill Park VIC 3082

2 Graystone Court, Epping VIC 3076

9. The Orange Door and DPV Health Mental Health Services Level 1, Quest Building, Epping VIC 3076

North Melbourne

18. The Orange Door Collingwood

Doncaster

Mont Albert North

33 Macedon Street, Sunbury VIC 3429 Kew

19. The Orange Door 11. Heidelberg The Orange Door 56 Burgundy Street, Heidelberg VIC 3084

57 Davisson Street, Epping VIC 3076

8. DPV Health Support Office

Sunshine

12. Meadow Heights Allied Health Services 21-27 Hudson Circuit, Meadow Heights VIC 3048

13. Mill Park Disability Services 31A Morang Drive, Mill Park VIC 3082

15. Thomastown Residential Supported Living Services 15 Newton Street, Thomastown VIC 3074

16. Wallan Early Childhood Development Services 71 Stanley Street, Wallan VIC 3756

17. Whittlesea Dental, Disability & Allied Health Services 40-42 Walnut Street, Whittlesea VIC 3757

21 Victoria Street, Coburg VIC 3058

20. The Orange Door 1093 Pascoe Vale Rd, Broadmeadows VIC 3047

21. Mickleham North Allied Health and Specialist Services 82-90 St Georges Blvd, Mickleham VIC 3064

Doncaster East

DPV Health | Annual Report 2024-25

Services Medical Services

Community Support

Physical Health

> Doctor/GP Services

> Aboriginal & Torres Strait Islander

> Audiology

> Chronic Disease Management

> Victims Assistance Program

> Physiotherapy

> Family Planning

> Multicultural Healthcare

> Speech Pathology

> Immunisation & Vaccination

> Refugee Asylum Seeker

> Exercise Physiology

> Women’s Health Hub

> LGBTIQ Community Services

> Nutrition and Dietetics

> All Other Medical Services

> Homelessness Service

> Occupational Therapy

> Healthy Mothers Healthy Babies

> Podiatry

> Pathway to Good Health

> Diabetes Nurse Education

> School Focused Youth Service

> Cardiac Rehabilitation > Women’s Health Nursing

Mental Health

Disability Services

Dental Services

> Counselling, Psychology & Social Work

> NDIS & Disability Services

> Public Dental Services

> Understanding NDIS

> Affordable Private Dental

> Head to Health

> Social Support Programs

> Oral Health Program

> Newbold Mental Health Program

> Adult Community Options > Support Coordination

Children’s Services

Aged Care

> Youth Program (7-14 Years)

> Support at Home

> Early Childhood Intervention

> Community Phone Connect Program

> Children’s Physiotherapy

> Social Support Programs

> Children’s Audiology

> Hospital Admission Risk Program

> Children’s Occupational Therapy

> Aged Care Assist

> Children’s Dietetics

> Single Assessment System

> Children’s Speech Pathology > Community Asthma Program > Pathway to Good Health

We welcome your feedback on the 2024-25 Annual Report. Please write to us at feedback@dpvhealth.org.au

dpvhealth.org.au | 1300 234 263