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Support at Home

Helping you navigate home care, costs and choices with ease agedcareguide.com.au

Victoria 1

Home care that starts when you need it - not months later Because your time matters.

03 038824 88241000 1000

accenthomecare.org.au

We begin with listening. Some people like to stay involved. Others want things taken care of. Both belong with us. You can choose a Full Service or Self-Managed Membership at Five Good Friends. Adjust your plan whenever you need to. That’s what it means to be among friends.

You’re the expert in you. We’re the experts in ageing well.

Call 1300 787 581 www.fivegoodfriends.com.au

Scan the QR Code to get started.

Contents

Technology at Home

A guide to home safety & modifications for older people

Smart assistants & voice-controlled devices

Transport options for seniors: Getting around Victoria

Planning & Preparation

Welcome

Personal story

Support at Home

Support at Home: What’s changing?

What are the first steps when finding home care?

Planning ahead: Wills, Enduring Powers of Attorney & Advance Care Directives

What services are available with Support at Home?

Preparing for the next chapter: A guide for families and older Australians

Costs of home care explained

Forward planning with purpose

Getting help from a home care expert

Home care checklist: What to do when you need help at home

Planning ahead: Advance Care Planning (ACP) Funerals: A thoughtful approach to planning ahead

Directories & Listings

In-home care services

Support at Home (SAH)

Maps and council districts

Culturally appropriate Support at Home

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Definition of terms

126

Finding and choosing a Support at Home provider

Support at Home: Priorities and waitlists

Self-managed Support at Home: How it works

How to compare home care providers after you’ve been assigned a package

Respite care at home and in an aged care home

Publisher’s note and disclaimer At Support at Home, we go to great lengths (and make more than a few phone calls) to ensure the information in this guide is accurate, relevant, and genuinely useful. We source our content from government departments, industry bodies, aged care providers, and direct interviews — all with the aim of helping you and your family make informed decisions.

This guide is proudly published by Care & Co Media, Australia’s largest platform dedicated to helping people find the right care. We’re also committed to protecting the planet we all call home. That’s why this guide is printed locally on recycled paper, using environmentally responsible production processes to reduce our footprint wherever possible.

That said, aged care is a fast-moving sector. Prices, services, and policies can — and do — change. While we make every effort to publish accurate information at the time of printing, we accept no liability for any errors, omissions, or changes that occur after publication. All information provided is general in nature and should not be considered personal, financial, legal, or clinical advice. We encourage readers to seek independent professional guidance tailored to their individual circumstances.

Please note that some photographs may have been modified for clarity or format. And yes, a few smiling faces are professional models — but the stories and support are very real.

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® Aged Care Guide is a registered trademark of Care & Co Group. Support at Home Guide, Victoria, 3rd Edition Printed August 2026 Telephone: 1300 186 688 Suite 2, Level 2, 187-193 Rundle Street, Adelaide 5000 Editorial: editorial@careandcomedia.com.au Advertising: sales@careandcomedia.com.au Distribution: distribution@careandcomedia.com.au

Do you want to stay independent and living in your own home, and keep doing what’s important to you?

Home Care Services

Baptcare provides services to support you to remain at home and as independent as possible to ensure you have what you need to keep living well and continue to do the activities you love.

Whatever your specific needs, we can help!

baptcare.org.au 3

Welcome to the 3rd edition of the Support at Home Guide.

Message from COTA The aged care system is undergoing long-overdue reform - driven by the Royal Commission and shaped by the voices of older Australians who want their rights respected, their choices heard, and their care delivered with dignity. COTA Australia continues to advocate for a system built on transparency, accountability and individual choice - one where everyone has access to clear, trustworthy information to make decisions about their care including support at home or retirement living. Resources like the Aged Care Guide play an important role in helping people understand what’s available and how to find support that suits their needs. Together, we’re committed to empowering older Australians with trustworthy, easy-to-understand information. Your voice matters and as the new Aged Care Act and reforms continue to take effect, we encourage you to stay informed and share your experiences, as we focus on older Australians' rights and empowering people to live their best life as we age.

Patricia Sparrow Chief Executive, COTA Australia 4

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SWITCH TO BETTER QUALITY SUPPORT AT HOME

CHOOSE RIGHT AT HOME

Let’s start talking about living™

The Right Care, Right at Home™ Right at Home are leaders in quality home care and support, delivering services that allow our clients to remain safe and independent in their own home. Your local Right at Home family is ready to look after yours when you can’t. • 24/7 On Call & 24/7 Care Service

• Disability & NDIS Support*

• Supervised, Individual Care Plan

• Flexible, Reliable, Certified Carers

• Approved Support at Home Provider for independence, everyday living and clinical services as well as services within the AT-HM, Restorative and Palliative Care Pathways.

• Post-Operative Care

• Complex Nursing Care

• Hospital In The Home* • Personal & Companion Care • Domestic, Shopping, Transport • Wellness and Re-ablement support*

* Check you local Right at Home Office to see if they deliver these services

Right at Home deliver services catering to government funded and private clients.

Don’t wait in the queue call now!

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“Mum wants to stay home. Where do I start?”

When Dad passed, Mum said she wanted to stay put. I became the researcher, the organiser and (quietly) the worrier. The jargon felt heavy. So we did one simple thing first: we wrote down what a good week looks like for Mum. Safe shower. Fresh meals. Bowls on Tuesdays. A check-in if I’m late from work. We called My Aged Care for an in-home assessment and kept a little notebook with meds, falls, and Mum’s goals. While we waited, we jumped onto agedcareguide.com.au to see who helps in our suburb — personal care, cleaning, meal prep, transport, physio, even small safety tweaks. That made the system feel human again.

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Waitlists happen, so we booked a couple of privately paid visits to keep Mum safe and confident. When our Support at Home budget (transitioned from her old package) kicked in, we compared providers, looked at published prices, and chose a team that reviews progress, not just rosters. We didn’t do everything. We did the right things: rails in the bathroom, two meal-prep visits, transport to bowls, monthly physio. Mum’s still home. Still herself. If you’re where we were: breathe, write down what matters, book the assessment, and use Aged Care Guide to shortlist providers. You don’t have to wait to start help if you can fund a little privately. Kathy Victoria

Care you can

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Our Services Hospitals Comprehensive care with a focus on holistic, person-centred care. Home Care Reliable support to help you stay safe and independent at home. Retirement Living Low-maintenance, connected living with help when you need it. Respite & Residential Aged Care Supportive communities with tailored 24/7 care, whether it’s permanent or short-term respite.

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Support at Home

Home is where comfort and independence meet — with the right support, you don’t have to do it alone.

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Tailored support for the people who matter most From in-home support to respite and residential care, BSL Aged Care is here for you. For more than 80 years, BSL has been helping people access the support they need to live well, stay independent, and keep connected to their community. At BSL Aged Care, we take the time to understand you and your loved ones, working together to create a personalised plan that suits your unique needs. Whether you’re after in-home support, quality residential care, or day and overnight respite, we’ll help you find the right solution to live life your way. 1300 941 456

agedcare@bsl.org.au

agedcare.bsl.org.au

Support at Home

Support at Home: What’s changing? Australia has simplified in-home care. From 1 November 2025, in-home care is delivered under Support at Home. The help itself is familiar — personal care, help around the house, nursing and allied health, equipment and home modifications — but Support at Home brings clearer service categories, published price lists and more regular plan reviews so you can see exactly what you’re paying for.

If you previously had a Home Care Package (HCP) You don’t need to re-apply. If you were receiving a Home Care Package when Support at Home commenced, you transitioned automatically to an equivalent Transitioned HCP classification. Any unspent Home Care Package funds you had at 31 October 2025 were also carried across and can be used for eligible services under Support at Home. Your provider should work with you to review your goals, explain how their prices apply under Support at Home and update your service agreement. If something no longer fits your needs, ask your provider about the alternatives available to you.

If you use the Commonwealth Home Support Programme (CHSP) Nothing changes yet. CHSP continues for now and is expected to transition to Support at Home later (continuing until 30 June 2029). Keep using the services that work for you and stay in touch with your provider about timing.

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What you can do now » Take stock. Note what supports are helping and what’s not quite right. » Talk to providers. Ask how they’re preparing, how they will price services under Support at Home, and how often they’ll review your plan. » Bridge any gaps. If you’re waiting for services or need more hours, you can pay privately for care in the interim and transition that support into your plan later if eligible. » Keep records. Save quotes and care notes — they make reviews easier. Need a hand comparing providers or sense-checking fees? Visit: agedcareguide.com.au to explore options and get practical guidance tailored to your situation.

Home care is changing VMCH is here to help.

From 1 November 2025, the way older Australians receive home care is changing but you don’t have to navigate it alone. If you’ve been approved for funded home care and need a trusted provider to guide you through the transition, VMCH is here for you. With over 100 years of experience, our friendly team makes the process simple.

1300 698 624 | vmch.com.au 11

Support at Home

What are the first steps when finding home care? Starting the journey to organise home care for yourself or a loved one can feel overwhelming — but you’re not alone. Whether you’re looking for government-funded services or private help at home, knowing where to begin makes the process much more manageable.

Step 4:

Step 1:

There are four priority categories, with current estimated wait times:

Understand what "home care" is Home care supports older Australians to stay independent in their own home for longer. Services can include: » Help with cleaning, cooking or showering » Transport to appointments » Nursing or allied health support » Social connection and companionship You can choose government-funded home care or pay for services privately. Many people do a mix of both.

Step 2: Check your eligibility To access government-funded support you generally need to be:

If you are approved for ongoing Support at Home services, you may need to wait for your funding to become available. Funding is allocated through the Support at Home Priority System, based on your priority category and the date you were approved.

» Urgent: within 1 month » High: 1 month » Medium: 5–6 months » Standard: 7–8 months Your priority category will be included in your assessment outcome. These wait times are estimates and may change, so check My Aged Care for the latest information. If you are approved for the Restorative Care Pathway or End-of-Life Pathway, there is no waitlist for this funding.

Step 5: Choose a provider Once approved, compare providers on:

» 65 or older, or

» Services offered

» be 50 or older if you are an Aboriginal or Torres Strait Islander person, or

» Costs and published prices

» be 50 or older if you are homeless or at risk of homelessness.

» Reputation and reviews

If you're under 65, you may still be eligible in limited circumstances, such as if you're already receiving government-funded aged care services. If you meet the eligibility criteria, you'll need a free aged care needs assessment, which you can arrange through My Aged Care.

Step 3:

Get assessed (Single Assessment System) Call My Aged Care on 1800 200 422 or apply online to organise an assessment. Since late 2024 the Single Assessment System provides one pathway (replacing the old RAS and ACAT/ACAS split). A trained assessor will call or visit you at home, discuss your needs and goals, and confirm what you’re eligible for under Support at Home or CHSP. 12

Wait times and funding

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» Availability in your area Use agedcareguide.com.au/compare to find and compare providers near you, then contact your shortlist directly. (Providers publish standard prices under Support at Home, so ask for a one-page example showing your monthly hours and any outof-pocket costs.)

Need help along the way? Call My Aged Care for assessment and general guidance

1800 200 422 Visit agedcareguide.com.au for resources and provider comparisons.

Keep moving forward, with care that moves with you. ★ 2024 • V o ★

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Home Care Services Vic/Tas

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Whether you need support to recover at home, assistance with daily living, or a preventative health program, we’re here to ensure you keep moving forward. Our goal is to help you strengthen your independence and live comfortably, with purpose—right where you belong: at home.

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At Australian Unity, we offer progressive, home health and care services designed to help you embrace active ageing and navigate life’s ups and downs.

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Australian Unity Home Care Home Health & Care 1300 318 837 13

Support at Home

What services are available with my Support at Home classification or funding level? Support at Home services are designed to help older Australians stay independent at home for as long as possible. Depending on your needs and the Support at Home classification you’re approved for (Level 1 to Level 8), services can include:

Support at Home services

Tailored packages

» Personal care (help with showering, dressing, grooming)

You can tailor your package to suit what matters most to you.

» Cleaning, laundry, and household help

Your provider will work with you to create a care plan that reflects your preferences and priorities.

» Meal preparation » Transport to appointments or social activities » Shopping assistance » Nursing or allied health support (e.g. physiotherapy, podiatry)

For a full list of services, visit: myagedcare.gov.au

» Help with medication and health monitoring » Garden maintenance and home safety modifications

Important Update: From 1 October 2026, approved personal care services will move into the clinical supports contribution category. This means eligible personal care services will be fully government funded, provided you have approval for personal care and sufficient Support at Home funding available. For the latest official details, visit myagedcare.gov.au. Scan the QR code or visit agedcareguide.com.au/fees for the latest updates.

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(scan QR code)

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Nutritious meals made easy. Mealtimes should be something to look forward to and with the right support, they can be! While many older Australians face challenges like reduced appetites, cooking difficulties, or the hassle of shopping, there’s an easier way to enjoy delicious, nutritious meals every day. With Lite n’ Easy’s My Choice range, older adults can enjoy tasty, nourishing meals designed to support health, independence and quality of life.

Why good nutrition matters As we age, our bodies need the right fuel to stay strong and healthy. Including enough protein in your diet is important for maintaining muscle mass and supporting overall wellbeing. That’s why My Choice dinners are designed to provide the protein you need in a meal size appropriate for smaller appetites, without the oversized servings that can feel overwhelming. Every meal in the My Choice range has been developed by Accredited Practising Dietitians and prepared by chefs, so you can trust that each meal meets strict nutritional standards while delivering the flavour you love.

Trusted by thousands of older Australians It's not just about convenience Lite n' Easy is helping older Australians feel healthier and more independent every day. A recent survey of Home Care Package (HCP)* customers found that 89 per cent believe their quality of life has improved since ordering Lite n' Easy.

"I still love my food but grew tired of cooking for myself, so when a friend introduced me to Lite n' Easy, I gave it a try. I was immediately impressed," said Bill. "The My Choice meals are delicious, easy to prepare and being frozen means there is no waste and plenty of variety to choose from. "My Home Care Package covers most of the cost, which allows me to order every week. With the right nutrition and support, I can continue to enjoy the activities that keep me healthy."

How to get started If you’re receiving Support at Home funding, Lite n’ Easy’s My Choice meals can be delivered to your door with up to 70 per cent of the meal-preparation and delivery cost covered by your package. The remaining 30%, which covers the cost of ingredients, is paid upfront by you to Lite n’ Easy. Once your Support at Home Provider has set you up as a Lite n’ Easy customer, you can start ordering meals straight away and have them delivered to your door within the week. That means you can enjoy delicious, dietitian-designed and chef-prepared meals without delay - a simple way to take stress out of daily living while making the most of your government-funded home care support from day one. Think you could benefit from Lite n' Easy? Visit liteneasy.com.au/hcp or give us a call on 13 15 12.

* References to Home Care Packages (HCP) include the new Support at Home program from 1 November 2025. 16

Eat well. Live independently. Ready-made meals available through Support at Home, the government’s new home care program. Eating well should be enjoyable at every stage of life. That’s why Lite n’ Easy created My Choice dinners, soups and desserts - specially designed for older Australians with smaller appetites. With a huge variety to choose from, Lite n' Easy's ready-made meals are crafted by dietitians and chefs to be both tasty and nutritious, ensuring you have everything needed to live a healthy and independent life.

SAVE 30% on your first delivery

Order online using promo code SENSAH30 or, if you receive Support at Home funding, call us on 13 15 12 and mention this offer. Offer valid for new customers only on their first delivery. Cannot be used with any other offer. Minimum order value applies.

Lite n’ Easy makes it simple to get the right nutrition every day, so you can spend more time doing the things you love!

Keep your appetite for an independent life. Visit liteneasy.com.au or call 13 15 12. 17

Support at Home

Costs of home care explained Support at Home is subsidised by the Australian Government. Depending on the services you receive and your financial circumstances, you may be asked to contribute toward the cost of some services. Your contribution depends on the type of service you receive:

Clinical supports Clinical services are fully government funded, so you do not pay a participant contribution for approved clinical supports.

Independence services You may pay a contribution of between 5% and 50% of the service price, depending on your income and assets.

Everyday living services You may pay a contribution of between 17.5% and 80% of the service price, depending on your income and assets.

Private or additional services If you choose services outside your approved Support at Home funding, or services that are not covered by the program, you may need to pay the full cost privately.

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Check your contribution estimate Services Australia will assess your financial circumstances and advise you and your provider of the contribution rate that applies to you. Some people who were receiving, approved for, or waiting for a Home Care Package before 12 September 2024 may be covered by the Government’s “no worse off” arrangements and may pay different contribution rates. For current contribution rates and to estimate what you may pay, visit myagedcare.gov.au. (scan QR code).

The best health and aged care, home delivered. We’re a proud not for profit, supporting your wellbeing and independence as you age, to complex health care at any life stage. Call us on 1300 650 803 or visit silverchain.org.au

Support at Home

Getting help from a home care expert Navigating aged care can be complex, with financial, legal, and care decisions that affect your comfort, independence, and long-term wellbeing. Getting help from the right professionals can make this process smoother and give you confidence in the decisions you make.

Financial advisers The type of help you need depends on your situation. Some people seek financial advice to plan for costs, others need to find the support quickly, and many families look for legal advice to manage important documents. When selecting an aged care expert, consider: » Experience and qualifications – Look for professionals with proven experience in aged care and appropriate certifications (e.g. CFP for financial advisers, legal accreditation for solicitors). » Memberships – Check that they belong to recognised professional associations such as the Financial Advice Association of Australia or the Law Institute of Victoria. » Client feedback – Read reviews on the Aged Care Guide or similar platforms to understand how others have rated their services.

Find trusted financial advisers at www.agedcareguide.com.au/financial/aus.

Legal considerations Before entering aged care, it’s important to ensure your legal documents are current. Aged care lawyers or elder law specialists can assist with: » Enduring Power of Attorney – appointing someone to make financial and/or personal decisions on your behalf. » Advance care directive (or advance health directive, depending on your state) – recording your healthcare wishes and preferred treatments. » Wills and estate planning – ensuring your assets are distributed according to your wishes. It’s best to review these documents before admission so decisions can be made smoothly if your health changes.

Financial advisers – understanding and funding aged care The financial side of aged care can be complicated. A specialist aged-care financial adviser can help you:

Helpful Information

» Plan for in-home care costs.

Aged care decisions can feel overwhelming. Seek advice from more than one source to make sure your decisions suit your personal circumstances.

» Maximise your Age Pension or DVA entitlements. » Ensure your chosen payment plan supports your lifestyle and estate goals. Financial advisers can also help families compare government support through the Support at Home Program (for care at home) or residential care that best fits their needs. 20

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Professional advice can help you plan for both the financial and emotional sides of moving into care.

Support at Home

Home care checklist: What to do when you need help at home Use this checklist to guide you through the key steps in accessing home care under Support at Home which commenced on 1 November 2025 — from understanding your needs to choosing the right provider.

Checklist 1 Understand your needs 2 Get assessed

q T hink about the type of support you need (e.g. personal care, cleaning, transport, social support) q Consider how often you need support — daily, weekly, short-term, or ongoing q Call My Aged Care on 1800 200 422 or start your assessment online q A trained assessor will visit you at home or speak with you to understand your needs under the Single Assessment System (SAS)

q Prepare by writing down your needs, current health, daily routines, and home environment q Ask what Support at Home classification and budget you are eligible for 3 Understand q Learn how government subsidies and Support at Home budgets work the costs q Ask if you need to pay a participant contribution q Review each provider’s published price list — providers must publish all fees up front q Ask about any extra service charges that may apply 4 Compare q Use trusted tools like agedcareguide.com.au/compare to review providers near you and choose q Check reviews, availability, service options, and pricing a provider q Call or meet with at least 1–3 providers to compare Ask q H ow they will tailor your care to your goals providers ho will deliver your care (same person each visit?) qW about: inimum hours, cancellation policies, and flexibility qM q H ow they handle feedback, issues, or complaints 5 Sign your q Read the Support at Home Services Agreement carefully before signing agreement q Make sure your care plan reflects your needs, goals, and preferences q Understand how your Support at Home budget will be used, and whether any unspent funds are managed in your account

6 Review your services regularly

q Schedule a care review at least once a year — or sooner if your needs change q Speak up if something isn’t working — your provider must adapt your supports q If your needs increase, contact My Aged Care for a reassessment under the

Helpful contacts

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Single Assessment System

My Aged Care

Aged Care Guide

1800 200 422

Compare providers near you: agedcareguide.com.au/compare

High Quality

Compassionate

Respectful

Quality Holicare is an approved Support at Home, DVA Community Nursing, NDIS and Flexible Care provider in Melbourne, Ballarat and Geelong. Our quality services help seniors, veterans, war widows and people with a disability live comfortably in the privacy of their own homes. Led by a registered nurse with 28 years of community nursing experience, our services are delivered to an exceptional standard consistent with the Human Services Quality Framework. We go above and beyond our call of duty!

Respect Holicare respects each client’s dignity and choice. Giving each client a voice is a fundamental principle of our business.

We welcome all people – including Aboriginal and Torres Strait islander people and those from culturally or linguistically diverse backgrounds. All services are delivered in a fair, transparent and responsive manner, and we are committed to protecting all clients from harm or neglect.

Compassion Your health and well-being are our priority! We understand the challenges faced by many clients and are committed to delivering our services with compassion and thoughtfulness, ensuring that all care plans are tailored to the specific needs of each client. We respond to each person’s emotional psychological and social needs, while fostering a trusted relationship.

“The Holicare team has been absolutely outstanding in difficult circumstances. We have found them to be highly skilled, committed and caring professionals who go above and beyond mere baseline expectations.” (Holicare Client)

For more information, contact us today! P: 03 8374 7603

E: info@holicare.com au

www.holicare.com.au

Support at Home

Finding and choosing a Support at Home provider Start here Choosing the right provider can make a big difference to your quality of life. Here are some simple steps to guide you:

Compare

providers online

Use the free comparison tool at agedcareguide.com.au/ compare to explore local home care providers, see what services they offer, compare costs, and check availability. (scan QR code)

Check

for waitlists

Some providers may be able to start straight away, while others could have a delay — it’s worth asking early.

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Ask

questions

Speak directly with providers about your care needs, how flexible their services are, and what fees may apply.

Choose

a provider who feels right

A good provider will take the time to understand your goals, listen to what’s important to you, and build a care plan around your lifestyle.

Supporting independence, dignity & choice. Your home, your way!

Live Well, Your Way At Home Nexia - Support at Home

Life feels better when you have the right support by your side. Nexia Aged Care offers warm, personalised home care to help you stay safe, comfortable, and connected to the things you love. Our Care Managers visit in person for signups and reviews. Wherever you call home, we’re here for you.

Personal care (showering, grooming, dressing)

Transport to appointments and shopping

Support for mobility, hobbies, and wellness

Domestic assistance (cleaning, laundry, cooking)

Medication support and health monitoring

Companionship and community connection

Allied health and nursing services

Care Management / Clinical Lead

Gardening & Maintenance

Enquire today

1300 384 004 | nexiaagedcare.com.au 25

Support at Home

Support at Home: Priorities and waitlists Australia has simplified in-home care. Support at Home commenced on 1 November 2025, replacing Home Care Packages and ShortTerm Restorative Care. If you were already on a Home Care Package, you moved across automatically; your services and any unspent funds continued under the new rules. The Commonwealth Home Support Programme (CHSP) has been extended to 30 June 2029 while the Australian Government consults on the longer-term design of entry-level aged care.

Your priority category is determined during your aged care assessment and will be included in your assessment outcome letter. These wait times are estimates and may change as new information becomes available.

Who gets priority?

» Stay in touch: keep your My Aged Care details up to date; tell them if your situation changes so your priority can be reviewed.

Everyone seeking subsidised support completes a Single Assessment System (formerly ACAT/ ACAS) through My Aged Care. Your assessor looks at your health, safety, living situation and supports. People with urgent needs are placed at the highest priority for assignment of funding.

How the queue works now Under the previous HCP system, eligible people entered a national queue (the National Priority System) and were assigned funding based on priority and time waited. Support at Home continues to allocate funding based on assessed need and priority; exact timeframes can vary by location, demand and available program funding. Providers must publish prices and review plans routinely, which helps you see what your budget can buy once funding is assigned. If you were waiting for a Home Care Package before 1 November 2025: you did not need to re-apply. Your place and priority carried into Support at Home. (My Aged Care notes that published HCP wait-time estimates up to June 2025 don’t apply to the new program.)

If your needs change while you are waiting, contact My Aged Care or your assessment organisation.

Ways to keep things moving

» Ask your provider how they’re preparing: providers were required to update operations, discuss new prices and review agreements with clients before transition. » Consider bridging with private services: if you have the means, you can pay privately for help at home while you wait, then transition those services under your Support at Home budget when it’s assigned. (This has always been allowed and remains available under the new program.)

Where CHSP fits If you receive entry-level help through CHSP, your services will continue as usual for now. CHSP will operate under the new Aged Care Act from 1 November 2025, with a separate transition to the Support at Home program expected in the future. CHSP has been extended to 30 June 2029 while the Australian Government consults on the longer-term design of entry-level aged care.

How long will I have to wait? Funding is allocated through the Support at Home Priority System. Current estimated wait times are: » Urgent: within 1 month » High: 1 month » Medium: 5–6 months » Standard: 7–8 months 26

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Need a hand comparing providers or checking your options? Aged Care Guide can help you understand your priority status, compare published prices, and line up services so you’re ready when funding is assigned.

Co wi

onnecting ith Care

Home is built on care, connection and community. Stay safe, comfortable, and cared for with Vasey RSL Home Care*. Find out more at vaseyrslcare.org.au T: 03 9810 5570

* Victoria Only 29

Support at Home

Self-managed Support at Home: How it works If you like to be hands-on, you can self-manage your Support at Home services. You'll still work with a registered provider, who holds your funding and remains responsible for quality, safety and ensuring your services meet the requirements of the Support at Home program. You can take on more of the day-to-day organising, such as choosing workers, scheduling visits and approving invoices.

What’s changed under Support at Home Support at Home commenced on 1 November 2025 and has replaced Home Care Packages and Short-Term Restorative Care. Existing HCP clients will move across automatically. CHSP will continue for now and transition later in stages.

Support at Home introduces:

Standardised service categories » Mandatory published prices » Routine plan reviews » Greater transparency and flexibility for consumers

Your role vs your provider’s ou: Y » Choose and organise workers » Compare quotes and approve bills » Monitor your spending, records and goals Your provider: » Must agree to support self-management. » Hold and manage your funds » Ensure your workers (including platform or independent workers) meet safety and eligibility requirements » Check that services are appropriate for your plan » Remain accountable for all services delivered under your plan Friendly help If you’d like guidance comparing self-managed vs fully managed options (and real-world fees), talk to our team or browse providers on Aged Care Guide for a local, apples-to-apples view. 30

Victoria Edition 03

What it costs Self-management isn't "fee-free". Under Support at Home, 10% of your ongoing quarterly budget is allocated to care management, even if you choose to self-manage. Providers must publish their prices so you can compare costs, including: » Care Management » Other services they deliver under the program Depending on the services you receive and your financial circumstances, you may also pay participant contributions. Your provider will explain which services attract a contribution and which are fully government funded.

What you can spend on Funds must go toward eligible supports, including: » Personal care » Cleaning and domestic assistance » Nursing and allied health » Equipment, assistive technology and home modifications approved in your plan Your provider should help you check eligibility before you commit to any service.

Is self-management right for you? Self-management suits people who feel confident coordinating supports and want maximum control over who delivers their care. If you prefer someone else to organise everything – or your needs are complex – you can choose a more fully managed option. Your plan will still be reviewed regularly and adjusted if your needs change.

Getting started

1 2 3 4

sk providers whether they offer selfA management and how they support it. Review their published service prices and understand how care management is funded and what service prices will apply. Agree on how workers will be approved, safety‑checked and paid. Keep receipts and records, and review your plan regularly.

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We help you with cleaning, shopping, your physical health, and so much more! Home care that puts you first, because we’re not-for-profit and all for you. 31

Support at Home

How to compare home care providers after you’ve been assigned a package From 1 November 2025, all in-home aged care will be delivered under the Support at Home program. If you previously held a Home Care Package (HCP), you will move across automatically - with no need to reapply. Your plan and budget will now follow Support at Home rules. The Commonwealth Home Support Programme (CHSP) has been extended to 30 June 2029 while the Australian Government consults on the longer-term design of entry-level aged care. If you’ve recently been approved for Support at Home, your next step is choosing a provider to manage your plan, coordinate your supports, and help you stay safe and independent at home. Providers differ in pricing, flexibility and service approach - so it’s important to compare them carefully.

Step 1: Match services to your needs Start by identifying the support you require - for example: » personal care » domestic assistance » transport » nursing and allied health » social connection or companionship Some providers specialise in complex care; others focus on wellness, reablement or social support. Ensure their service mix aligns with your goals.

Step 2: Understand the fees – what’s standard vs optional Under Support at Home, providers must publish clear and transparent prices for the services they deliver. Service prices must be reasonable, all-inclusive and agreed with you before services are delivered. Providers cannot charge separate administration or travel fees. For ongoing Support at Home services, 10% of your quarterly budget is allocated to care management

Victoria Edition 03

A provider’s service price may incorporate costs such as labour, travel, scheduling and administration, rather than charging these separately. Always ask for: » a full published price list, and » a simple monthly example showing what your total care hours will look like after all costs.

Step 3: Look for flexibility Can you choose your own support worker? Will they use your preferred physiotherapist or cleaner? Providers who offer flexibility and control usually deliver a more personalised experience.

Step 4: Check for cultural fit & reputation Ask friends or family for recommendations, read reviews, and speak with providers about language or cultural preferences. A good provider will listen and tailor your plan.

Step 5: It’s OK to change providers You’re not locked in. If the fit isn’t right, you can switch. Your arrangements move with you and a new provider can support the transition.

Looking for a provider who puts you first? Care Connect is here to make life easier for you or your loved one, helping you live the life you love. For care, not profit. Every dollar goes back into improving your care Trusted for 30 years – supporting over 85,000 clients Dedicated, local Care Partners – delivering and monitoring tailored care plans Experts when it comes to home care – from everyday help through to complex care Let us take care of the details so you can focus on what matters most. Contact our friendly team today!

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Support at Home

How to compare home care providers after you’ve been assigned a package Cont'd

Comparing Provider Fees under Support at Home What’s Required / Common Under Support at Home

Fee Type

What Providers Might Differ On

Care management

For ongoing Support at Home services, 10% of your quarterly budget is allocated to care management. This applies whether or not you self-manage.

How care management is delivered, including the level of contact, coordination and support provided.

Service Rates (personal care, domestic assistance, nursing, allied health)

Providers set their own service prices. Prices must be reasonable, transparent and published. Separate administration fees cannot be charged.

Hourly/service rates, minimum visit times, cancellation arrangements and other agreed service pricing.

Third-party / self-managed services

Where third-party workers are used, your provider remains responsible for the services delivered.

Providers may charge an overhead for arranging third-party services. For self-managed third-party services, this is capped at 10% of the actual cost and must be included in the final service price.

Exit / Transfer Fees

No separate exit/transfer fee should be charged under Support at Home.

Ask your provider about the process and notice requirements for changing providers.

Top-up / Private‑Pay Services

Allowed - any private rates must be published, reasonable and agreed upfront.

Some providers offer flexible private-pay options or additional service bundles.

Tip: Instead of focusing on individual fees, ask: “How many hours of direct care will I receive each week after all costs are deducted?” Need help comparing? For an easy, side-by-side comparison of local providers – including what’s included, what’s optional, and how pricing differs – visit Aged Care Guide.

Aged Care Guide:

Ready to compare?

Shortlist local providers by services, fees, reviews and location, then enquire directly. agedcareguide.com.au/ compare

(scan QR code) Prefer to talk it through? Speak with the Aged Care Guide team for help narrowing your shortlist and questions to ask on your first call.

1300 585 592

Victoria Edition 03

Looking for a provider who puts you first? Care Connect is here to make life easier for you or your loved one, helping you live the life you love.

Want to learn more about the For care, not profit.at Every dollar goesprogram? back into improving Support Home your care

We’re here to help you. integratedliving provides a range of services designed to support you to live well and independently in your own home. Dedicated, local Care Partners – delivering and monitoring Trusted for 30 years – supporting over 85,000 clients tailored care plans

Our friendly team can help you understand the Experts comes to home care –they fromwill everyday Support at when Homeit changes and what meanhelp for you. through to complex care

Let us take care of the details so you can focus on what matters most. Contact our friendly team today!

1800 692 464

Call us today:

1300 782 896 I

careconnect.org.au

integratedliving.org.au

Enhance your Home Care Experience Access immediate care whilst waiting for government funding or to ‘top up’ existing support with additional private hours. 36

Support at Home Since 2005, we have empowered countless individuals to realise their personal goals while enjoying the independence of living comfortably in their own homes and actively participating in their local communities.

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Support at Home

Respite care at home and in an aged care home

What is respite care? Respite care is short-term support so a carer can rest, work, travel or simply recharge. It can happen: » At home (a paid support worker visits), » In the community (day or overnight centre-based programs), or » In an aged care home (a temporary stay with 24-hour support). These options are designed to support both the older person and their carer, keeping routines safe and sustainable.

Who can get governmentsubsidised respite? Get assessed (for subsidised care): organise a Single Assessment (formerly ACAT/ACAS) through My Aged Care — the national assessment now used for all government-funded aged care, including Support at Home.

How much residential respite can you use? You can use up to 63 days of subsidised residential respite per financial year. If you need more, your assessor can approve extensions of up to 21 days at a time. These days can be taken in blocks or spread across the year.

Victoria Edition 03

Costs at a glance » Residential respite (in an aged care home): You’ll usually pay a basic daily fee set by the Government at 85% of the single basic Age Pension. The exact dollar amount is indexed and updated periodically, so check the current rate when booking. Homes may also charge a small booking fee — ask the provider to outline this before you confirm dates. » At-home or centre-based respite: From 1 November 2025, these services are available through Support at Home (and some services continue under the Commonwealth Home Support Programme (CHSP) during transition). Providers publish their prices, and you’ll pay a client contribution based on those prices; ask for a written quote and any concession policies before you start. ood to know: If you need respite G quickly or prefer extra services, you can choose to pay privately without waiting for assessment or funded availability. Your funded supports (if any) can still be used later.

Being together makes life better. Choosing the right care at home transforms life for your loved one, and your whole family.

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Support at Home

Respite care at home and in an aged care home Cont'd

What’s changed from 1 November 2025? » Australia has introduced Support at Home, which replaces Home Care Packages and Short-Term Restorative Care. You’ll still find familiar supports — personal care, domestic help, nursing, allied health, equipment and home modifications — but with clearer categories, published prices and regular plan reviews. » If you previously had a Home Care Package, you moved across automatically; you didn’t need to re-apply. Your provider should have reviewed your plan, explained prices and carried over any unspent funds. (Residential respite rules — like 63 days a year with possible extensions — continue.) » CHSP has been extended to 30 June 2029 while the Australian Government consults on the longerterm design of entry-level aged care.

Need availability now, or comparing options near you?

Victoria Edition 03

How to organise respite (simple steps) 1

Decide the setting

Get assessed (for subsidised care)

at home, a day/overnight program, or a short stay in an aged care home.

Contact My Aged Care to arrange an aged care assessment (previously known as ACAT/ ACAS), or proceed privately if you prefer not to wait.

Book the provider Book the provider and confirm the daily fee/price, any booking fee, and what’s included (meals, transport, therapy, activities).

Keep track Keep track of your used residential respite days so you know when to request an extension if needed.

Aged Care Guide can help you find at-home respite and short-stay places in aged care homes, explain fees in plain English, and coordinate dates that work for your family.

Thinking about the future? Whether you’re looking for independent living for a loved one, or for yourself, we can assist! At Parkglen, we provide a continuity of care that provides independent living options and in-home services to allow you to live confidently.

Parkglen Retirement Community offers pleasant living options in independent units and apartments. This friendly, well-established village in Melbourne’s South East, has plenty of green lawns with sunny, private spaces to relax. Residents can join in a host of activities on offer in the community centre, as well as having their privacy respected in their own home. Parkglen also offers short term respite in our apartments. Parkglen Home Care Services are specialists in home care and offer a personalised plan that is tailored to our clients’ individual needs and budget. We offer a wide range of services from cleaning, shopping & gardening, to more specialist nursing & personal care. Services can be covered by Government funded Home Care Packages or privately funded.

Call us now on 1300 117 147 www.parkglen.com.au

Support at Home

Technology at Home

Technology and tools to help you stay home longer.

Victoria Edition 03

A guide to home safety & modifications for older people As we age, our homes should continue to be a place of comfort, not risk. But everyday activities - like getting in and out of the shower, climbing stairs, or simply reaching for a cupboard - can become more difficult and potentially dangerous over time. That’s why home safety and smart modifications are important considerations to remain independent for longer.

Home safety and smart modifications are important considerations to remain independent for longer.

Common home hazards

Types of home modifications

Even the most familiar home can present safety risks. Here are some of the most common concerns:

Home modifications can range from basic equipment to major structural changes, depending on the needs of the individual.

» Slippery floors, especially in bathrooms or kitchens

Simple modifications

» Poor lighting, which increases the risk of tripping or falls » Steps or uneven surfaces at entrances or within rooms » Cluttered spaces that limit movement or access to mobility aids » Hard-to-reach storage that requires bending or stretching » Bathrooms without rails or seating, which can become high-risk zones A professional home safety assessment can help identify which modifications may reduce these risks and support your mobility and wellbeing.

» Grab rails in bathrooms, toilets, or along hallways » Non-slip flooring or floor mats » Shower chairs, hand-held shower heads » Lever-style door handles and tap turners » Ramps or threshold wedges for easier entry

Complex modifications » Bathroom renovations (e.g. walk-in showers, raised toilets) » Stair lifts or platform lifts » Kitchen redesign for accessibility » Widened doorways for mobility equipment These changes don’t just support safety they promote independence and dignity. agedcareguide.com.au

Support at Home

A guide to home safety & modifications for older people Cont'd

What funding is available? The Australian Government offers financial support for eligible seniors through several programs:

3 Department of Veterans’ Affairs (DVA) » Through the Rehabilitation Appliances Program (RAP), eligible veterans can access home modifications and medical equipment

1 Commonwealth Home Support Programme (CHSP)

Technology at Home

» For older people needing entry-level support to remain at home » Geat2GO initiative provides up to $2,500 per year for essential home modifications and assistive technology

» Requires a My Aged Care assessment (call 1800 200 422)

National Disability Insurance Scheme (NDIS) » For Australians under 65 living with disability

» Covers equipment such as handrails, ramps, mobility aids, and bathroom modifications

2 Support at Home

» Funding available for home modifications related to functional needs

Local councils and state-based schemes

» For those with ongoing care needs replacing HCP and STRC

» Some Victorian councils offer small grants or rebates for safety equipment (e.g. smoke alarms, rails)

» Home modifications can be included as part of your care plan, based on safety, mobility, and clinical recommendations

» State-wide equipment support may be available through programs such as SWEP (State Wide Equipment Program)

» Must be arranged through your approved provider

» Requires clinical assessment and approval

Victoria Edition 03

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Support at Home

Cont'd

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3 Technology at Home

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Victoria Edition 03

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uau.m a.o mco .cci.rcticre tcleepleepeelse@ lsd @yd s.yosf.n oifni 51751379329929949040 uau.m a.o mco .cci.rcticre tcleepleepeelsels

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Smart assistants & voice-controlled devices

Support at Home

Voice-controlled support These help with daily tasks, communication, and emergency prompts: » Google Nest Hub / Google Home » Amazon Echo / Alexa » Apple HomePod with Siri

Benefits:

Technology at Home

» Voice-activated calls or reminders for medication, hydration, appointments » Integration with other smart home devices » Can be set to check in with family (e.g. “Alexa, call my daughter”) For many older people wanting to stay safe, connected, and independent at home, today’s smart technology offers more support than ever before. From voice-activated assistants to motion sensors and health trackers, these tools are reshaping how we care — offering practical help with daily routines, early warning for health concerns, and peace of mind for families.

Security & surveillance cameras These help detect unusual activity, intruders, or monitor wellbeing:

External cameras (e.g. Ring, Arlo, Google Nest Cam): » Motion alerts for unusual movement around doors or driveways » Two-way audio for communication » Cloud or app-based monitoring by family

Internal cameras: » Can be useful in shared areas like kitchens or hallways (with informed consent) » In dementia care, used cautiously to monitor agitation or wandering Ethical Note: Always consider dignity, privacy, and legal guardianship. Consent is key unless covered under substituted decision-making frameworks.

Victoria Edition 03

Activity & movement sensors

For people living with dementia:

These track daily patterns, sending alerts for concerning changes (e.g. no bathroom visits overnight):

» Wander management systems (e.g. wearable GPS trackers with geo-fencing)

» Bed exit alarms (detect when a person leaves the bed and doesn’t return)

» Smart locks with caregiver-controlled access

» Motion sensors in hallways, kitchen, or bathrooms

» Voice reminders: automated voice cues throughout the home (“It’s time to eat”)

» Door sensors (e.g. wandering alerts if someone exits at night)

» Interactive robotic comfort pet: Designed to provide emotional support and companionship for older adults

Cognitive & behavioural monitoring tools Emerging technologies that monitor behavioural changes linked to cognitive decline: » AI-powered home sensors: detect changes in routines (e.g. eating, sleeping) » Smart pill dispensers: log and alert when medications are missed

Health monitoring devices Used to track and alert carers to changes in health: » Smartwatches with heart rate, blood oxygen, or fall detection (e.g. Apple Watch, Fitbit, Samsung Galaxy Watch) » Blood pressure cuffs and glucose monitors that sync to caregiver apps

Other assistive tech: » Automatic lights (triggered by motion to prevent falls at night) » Smart plugs: remotely control or schedule appliances » Leak and smoke detectors: send alerts to family/caregivers

The right tech = confidence to live independently With the right mix of tools and thoughtful setup, smart technology can support independence, safety, and a stronger connection to loved ones.

» Emergency pendants with vital sign tracking

agedcareguide.com.au

Transport options for seniors: Getting around Victoria Getting from A to B shouldn’t be a barrier to living well. In Victoria, seniors have access to a wide range of affordable, accessible, and reliable transport services that support independence, social connection, and participation — whether you live in Melbourne, the Mornington Peninsula, Geelong, or a regional town.

Seniors & pensioner concession fares (Victoria)

Technology at Home

Support at Home

Victorian Seniors Card holders and Pensioner Concession Card holders receive discounted fares across the entire public transport network. Where discounts apply » Metro trains » Trams » Buses (including SmartBus) » V/Line regional trains and coaches Myki concession fares Your concession entitlement is activated on your Seniors myki or Concession myki, giving you discounted travel automatically..

Regional & long-distance travel (V/Line Concessions) Seniors and concession card holders receive approximately 50% off V/Line fares across the state. This applies to travel between Melbourne and major Victorian regional centres including: Geelong, Ballarat, Bendigo, Shepparton, Warrnambool, Sale/ Bairnsdale, Albury (NSW border), Ararat, Swan Hill and Mildura coach connections. V/Line also offers: » Off-peak discounts » Seniors fares on weekends » Low-cost travel on intra-regional routes learn more: vline.com.au, or call the number below More info: vline.com.au, or call the number below

1800 800 007 V/Line Rail Travel (scan QR code)

Seniors myki benefits » Cheaper fares for all travel » Daily fare cap at concession rate (significantly lower than full fare) » Automatically applied when using your Seniors myki Apply or learn more: ptv.vic.gov.au Transport Victoria

1800 800 007 (scan QR code)

Victoria Edition 03

Free Travel for Victorian Seniors: Victorian Seniors Card holders are eligible for two free off-peak annual travel vouchers, which can be used on: • V/Line trains • V/Line coaches • Selected long-distance journeys Cities and regions where vouchers can be used include: Ballarat, Bendigo, Geelong, Traralgon, Seymour, Shepparton, Albury, Warrnambool, Bairnsdale and more.

Community transport services For seniors who cannot easily use public transport, community transport provides door-to-door assistance for: » Medical appointments » Shopping trips » Social activities » Day programs and community events These services are delivered by local councils, neighbourhood houses, and community organisations. Eligibility Generally available to people aged 65+, or 50+ for Aboriginal and Torres Strait Islander people, who have difficulty using regular public transport. Or who are supported under My Aged Care’s Support at Home Program. To find a service near you: Contact My Aged Care or your local council My Aged Care

1800 200 422 Ride-sharing and on-demand services

Multi Purpose Taxi Program (MPTP) — Victoria’s taxi subsidy scheme Victoria’s equivalent to a taxi subsidy scheme is the MPTP, supporting people who cannot use public transport safely or independently due to disability or mobility limitations. What it provides

» 50% off the taxi fare, up to $60 per trip » Valid for taxis, wheelchair-accessible taxis, and some rideshare providers » Cardholders can travel anywhere in Victoria

Eligibility Must be a permanent Victorian resident with: » A significant mobility or disability condition, and » Difficulty using regular public transport Apply: safetransport.vic.gov.au/mptp or call:

Services available across Victoriainclude:

» Uber, 13Cabs, Silver Top Taxis, & Sheba » Uber Assist and 13Cabs Maxi Taxis for extra room or mobility aids » Local council–supported community shuttles in some regions (e.g. Mornington Peninsula, Yarra Ranges) Ride-share providers often include features such as: Assistive driver training, Upfront pricing, Door-to-door support.

1800 800 007 Helpful tip: If you have a Victorian Seniors Card, you automatically qualify for: • Concession myki fares • Free annual V/Line travel vouchers • Discounts on regional and intra-state journeys Public Transport Victoria’s website provides updated timetable changes, accessibility information, and fare calculators to help plan travel. agedcareguide.com.au

Support at Home

Technology at Home

Planning & Preparation

Moving into care is about more than a place to live – it’s about support, dignity and peace of mind. Victoria Edition 03

Planning ahead: Wills, Enduring Powers of Attorney & Advance Care Directives Protecting your choices, values and future wellbeing As we age, having the right legal documents in place helps ensure your wishes are followed - and it takes pressure off your loved ones during difficult times. There are two main areas to plan for: » Your money and property » Your healthcare and lifestyle decisions Here’s a guide to the most important tools:

Enduring Power of Attorney (financial) » What it does: Lets you appoint someone you trust to manage your money and property - such as paying bills, accessing bank accounts, or selling assets if needed. » When it takes effect: You choose. It can start immediately or only if you lose capacity. » Why it matters: Without this, even close family members may not have legal authority to manage your affairs if you become unable to make decisions yourself.

Medical treatment decision maker » What it does: In Victoria, you can formally appoint a Medical Treatment Decision Maker to make medical treatment decisions on your behalf if you no longer have decision-making capacity for the relevant decision.

Advance Care Directive » What it does: In Victoria, an Advance Care Directive allows you to record your instructions, values and preferences about future medical treatment. It may include an instructional directive about specific treatment and/or a values directive describing what matters to you when medical treatment decisions are made. » Why it matters: It helps your treating health practitioners and Medical Treatment Decision Maker understand and follow your wishes if you are unable to make the relevant decision yourself. » Important note: The terminology and legal requirements for these documents vary between Australian states and territories.

What does an Executor of a will do? An Executor is the person named in a will to carry out someone’s wishes after they die. This role only begins after death. It is different from an Enduring Power of Attorney or Medical treatment decision maker, which operate while a person is still alive.

The Executor’s key responsibilities: » Locate and secure the will » Apply for probate, if required (a legal process confirming the will is valid) » Arrange the funeral (if not already planned or prepaid) » Notify banks, Centrelink, super funds, and other institutions

» Why it matters: It allows someone you trust to make medical treatment decisions that reflect your preferences and values if you are unable to make those decisions yourself.

» Identify and value assets and debts

» Important note: The rules and terminology for medical decision-making documents vary between Australian states and territories

» Deal with disputes or legal claims against the estate

» Distribute the estate according to the will » Manage tax returns and financial closures

It’s a job that can take months, sometimes over a year, depending on the complexity of the estate. agedcareguide.com.au

Support at Home

Cont'd

Executor vs. power of attorney: What’s the difference? Role

When it applies

What it covers

Executor

After death

Carries out the will, distributes estate, finalises legal/financial matters

Enduring power of attorney

While the person is alive (but lacks capacity)

Manages finances, banking, property decisions

Key things to know

Who should you choose?

» You can appoint different people for each role, or the same person for all.

The Executor should be someone:

» These roles are legally binding and remain in effect if you lose capacity—unlike general powers of attorney.

» You trust to act responsibly

» Rules vary by state, so check local requirements or speak to a solicitor.

Planning & Preparation

Technology at Home

Planning ahead: Wills, Enduring Powers of Attorney & Advance Care Directives

» Make sure your appointed decision-makers know your wishes and have access to the documents when needed.

» Ideally, not much older than you. Many people choose a family member, close friend, or solicitor. You can also appoint joint Executors if needed.

Putting these documents in place now protects your independence and your peace of mind.

Victoria Edition 03

» Who is organised, willing, and emotionally prepared

Preparing for the next chapter: A guide for families and older Australians What you’ll find in this section:

1 The emotional journey » Coming to terms with change, loss, and new beginnings » Supporting autonomy, identity and dignity when moving into care » Advance Care Planning: Making your values known and respected

2 Practical realities & speaking up when it matters » What daily life in aged care looks like » Food, dining, and activity options

Entering aged care is a significant life transition - one that can bring mixed emotions, big decisions, and important conversations. Whether you’re considering residential care for yourself or a loved one, this section is here to support you with clarity, empathy, and practical guidance. Like any major life event - a new job, a new home, or retirement - this move is also a time to pause, reflect, and plan. From reviewing your legal arrangements to talking about care preferences, it’s about ensuring the next chapter is one of comfort, dignity, and choice. We know it’s not always easy. Change rarely is. But with the right information and support, it can be a step toward greater peace of mind - for everyone involved.

» How concerns and complaints are managed » Ways to speak up or advocate for a loved one

3 Legal and life planning » Getting your affairs in order (without being overwhelmed) » Understanding wills, Enduring Powers of Attorney, Advance Care Directives and Medical Treatment Decision Makers » Protecting your health and financial wishes for the future

4 Forward planning with purpose » Yes, this includes funerals — but it’s not about endings » Learn how to honour a life well lived and support those left behind » Featuring expert guidance and trusted services

agedcareguide.com.au

Forward planning with purpose

Support at Home

Planning ahead means your wishes are clear — and your loved ones are supported.

Technology at Home

Planning & Preparation

Legacy, funeral planning & honouring a life Talking about death isn’t easy - but planning ahead can ease the burden for everyone. It’s not just about logistics or legalities. It’s about honouring a life well lived and making sure that, when the time comes, things are carried out with care and clarity.

Why planning matters Just as we plan for a birth or a wedding, planning for end-of-life helps loved ones feel more prepared and less overwhelmed. Whether it’s choosing between a burial or cremation, deciding on music or readings, or documenting preferences for a memorial, having these conversations early ensures wishes are respected.

A personal legacy Legacy is more than just paperwork it’s about stories, values and memories. Many people choose to leave a personal mark: writing letters to loved ones, recording a short video, creating a memory book or nominating a cause for donations in their name. These are simple but meaningful ways to leave behind something lasting. 56

Victoria Edition 03

Funeral planning basics You don’t need to know all the answers, but a few early decisions can make a big difference. Consider: » Appointing someone to manage your funeral arrangements » Pre-selecting a funeral director or service » Documenting music, poems, or religious/ cultural preferences » Noting if you’d prefer a smaller private ceremony or public celebration repaid funeral plans are also an option, P offering financial and emotional relief for families later.

Support when it’s needed For those supporting a loved one through this process, grief can begin long before the final goodbye. Take time to talk, listen and ask what’s important to them. When the time comes, having a plan already in place allows families to focus on what matters most - being there for each other. Preparing for the end doesn’t mean giving up - it means showing up, with love and intention.

Planning ahead: Advance Care Planning (ACP) Making sure your voice is heard, even if you can’t speak for yourself.

How do I get one?

Advance Care Planning is all about making your healthcare wishes known before you’re ever in a situation where you can’t make decisions yourself - such as during a serious illness or after a medical emergency.

» Talking to your doctor or aged care provider

You can start the process by: » Visiting advancecareplanning.org.au to download forms for your state or territory

It gives you the opportunity to say what matters to you, and it gives your loved ones peace of mind knowing they’re doing what you would want.

» Appointing a trusted person as your Medical Treatment Decision Maker if you want them to make medical treatment decisions for you when you are unable to do so yourself.

What is an Advance Care Directive?

Things to include in your plan:

An Advance Care Directive (ACD) is the legal document you complete as part of your planning. It outlines:

» “If I can’t recognise my family, I want comfort care only”

» The types of treatment you would or wouldn’t want (like life support, CPR, or feeding tubes)

» “I would want every medical treatment if there’s a chance of recovery” » “I’d like music or prayer during my care”

» Your preferences for comfort and care (such as pain relief, staying at home, or cultural/religious wishes)

» “I do not want to be transferred to hospital unless necessary”

» Who you want to make decisions for you if you’re unable to

Advance Care Planning helps you stay in charge of your care - even when life doesn’t go to plan. It’s not just about preparing for the end – it’s about protecting your values and giving your loved ones confidence in doing what’s right for you.

Do I need one? You don’t have to have one, but it’s strongly encouraged — especially if: » You’re moving into aged care » You’re managing a long-term illness or dementia » You simply want to stay in control of your future healthcare Aged care homes will usually ask about this when you move in. While it’s not required by law, it helps staff deliver care that respects your values and choices.

Advance Care Planning Services For more information, visit advancecareplanning.org.au (Scan QR code)

agedcareguide.com.au

need.

Live the life you want, while receiving the care you

For over 140 years, care has been at the heart of what we do. At Salvos Home Care VIC, we’re here to help you feel comfortable, connected, and confident in your own home and community. Whether you need help around the house, health therapies in your home or some assistance getting to appointments, we’ll work with you to tailor our services to your needs. Talk to your local Salvos Home Care VIC experts

1300 111 227

agedcare.salvos.org.au 58

today.

Funerals: A thoughtful approach to planning ahead

Support at Home

Why pre-planning matters Choosing a funeral director early means your wishes, or those of your loved one, are respected and carried out without urgency. It also ensures key details such as burial or cremation preferences, cultural or religious practices, and service arrangements - are documented and communicated in advance.

Choosing the right funeral director

Technology at Home

Recommendations matter: Ask friends, family, aged care staff or your GP for referrals.

Planning & Preparation

Services provided: Ask what’s included - transport, paperwork, service coordination, viewing, or cultural rituals. When moving into an aged care home, families are often asked whether a funeral director has been nominated. While it may feel confronting, having these details organised in advance can ease emotional and practical pressure when the time comes. Making decisions during a time of grief can be overwhelming - planning ahead gives families clarity, confidence, and peace of mind.

Funerals For more information, visit: agedcareguide.com. au/s/funerals (Scan QR code)

Victoria Edition 03

Communication & care: Choose someone who listens, explains clearly, and offers compassionate support. Transparency on costs: Request a full itemised quote and clarify which services are optional. Cultural & personal fit: Make sure they can honour spiritual, cultural or family preferences. Use the directory - Aged Care Guide

What happens after a resident passes away? When a resident passes away in an aged care home, the staff will contact the nominated next of kin and, if a funeral director has been selected, arrange for them to be notified. The home will typically assist with initial paperwork and provide time for family and friends to visit, say goodbye, and begin making arrangements.

Since 1891, families have trusted us to walk beside them through life’s most tender moments. Joseph Le Pine began in Richmond as a skilled carpenter, crafting coffins with care and compassion. Together with his family, he built a legacy of service and understanding. Today, that legacy lives on in 20 funeral homes across Melbourne, offering guidance and support that extends well beyond the funeral. Every life is unique, and every farewell deserves dignity. Our devoted team creates spaces for reflection and tradition, honouring all cultures with warmth, respect and heartfelt care when it matters most. We honour tradition while embracing progress, guided by expertise and deep community connection. When families turn to us, they find more than funeral directors, they find trusted hands and open hearts. Because at Le Pine, caring isn’t what we do. It’s who we are.

We have funeral homes across metropolitan Melbourne and provide funeral services to all surrounding areas in Victoria.

lepinefunerals.com.au

(03) 8587 5775

agedcareguide.com.au

A trusted farewell for every family, every culture. At Le Pine Funerals, a farewell is never just a service; it’s a tribute to a life lived, a legacy left behind, and a family’s final act of love. For over 130 years, families across Melbourne have turned to us for support, guidance and care during life’s most difficult moments. We’re proud to serve all communities with dignity and cultural understanding; from Catholic and Orthodox services to Buddhist, Hindu, and contemporary farewells. Many people choose to plan ahead, not just for peace of mind, but to make sure their wishes are known and respected. Others come to us during a time of need, seeking compassion and clarity. In both cases, we’re here 24 hours a day, every day. With 20 locations across Melbourne, our team at Le Pine Funerals are your neighbors. We offer dedicated spaces and help you create the perfect farewell for your loved one.

Visit lepinefunerals.com.au to learn more or call your local team and arrange to meet one of our local and dedicated professionals.

Find aged care services and providers in your local area - with ease

Victoria Edition 03

Well Placed care Independent

& Personalised

Aged Care Specialists

Specialised Aged Care Advice and Guidance with Future Planning, Home Care & Residential Care Placement Our caring and comprehensive service offers: • A completely independent service (we do not take kickbacks or payments from care providers)

• Assistance with My Aged Care, Services Australia, aged care specific financial advisors and vendor advocates

• Apply for interim home care services, home care package & residential care approvals

Scan this code to receive more information on future planning your aged care

• Advocate on your loved ones behalf

• Provide a suitable selection of home care providers, assisted living units & residential aged care facilities • Book facility tours and guide you through the selection process

• Negotiate accommodation fees & charges to seek your best financial outcome • A complete end to end service & post placement follow-up

Our family centred approach will ease your concerns while we guide your family through all aspects of the Aged Care process. The recommendations we provide are based entirely on your individual circumstances backed by our extensive knowledge of the aged care system and our 10+ years experience in navigating it. Founding Director Pauline Healy

Call today for a friendly chat: (03) 9070 8171

enquiries@wellplacedcare.com.au For more info visit: www.wellplacedcare.com.au

In-home care services

The following pages list approved in-home care service providers and the types of support they offer to help older Australians remain independent in their own homes. From government-funded options like CHSP and DVA programs to private care and specialist services, these tables outline what each provider offers at a glance. For additional information or to confirm service availability in your area, contact providers directly using the contact details listed, or visit agedcareguide.com.au and search for them by name.

CHSP funded services

DVA services

The Commonwealth Home Support Programme (CHSP) funds providers to deliver entry-level support that helps older people stay at home. Services may include domestic help, transport, nursing, home maintenance, and allied health. Providers must follow CHSP service guidelines to ensure appropriate care.

The Department of Veterans’ Affairs (DVA) supports eligible veterans and their families with a range of in-home care services. These include Veterans’ Home Care (VHC) for basic support, Community Nursing for more complex needs, respite care, and household assistance – to help veterans remain independent at home.

Private funding available Private funding means paying for home care services directly, without government subsidies. It offers faster access, more provider choice, and flexibility – ideal for those not yet approved for funding, waiting for a package, or needing extra support beyond what’s included in their current plan.

VHC services Veterans’ Home Care (VHC), funded by DVA, provides basic in-home help for eligible veterans and dependents. Services include personal care, domestic help, garden and home maintenance, and respite. VHC is best suited for those needing low-level support – not complex or high-care services.

Victoria Edition 03

IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

9076 4300 ● 4343 2313 ● 1300 769 155 1300 023 676 5751 9300 ● 5751 9300 ● 5755 0142 ● 08 8344 6400 0414 608 341 1300 668 655 ● 9689 9170 ● 0411 757 622 1800 264 357 ● 0490 972 201 1300 440 539 1300 952 860 1300 736 702 1300 101 289 1300 080 001

Transport

Notes

Partner Profile Page

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02 6051 7408 ● ●

Social and/or Recreational

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Respite Care

02 6051 7408 ●

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Pharmaceutical Delivery

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Personal Care

4416 3895 1300 225 273 ● 0408 609 709 07 3273 3135 0401 093 396 9569 9941 0430 242 261 9383 4244 ● 9070 9931 9791 4495 8824 1000 ● 9810 3000 ● 1300 819 200 ● 1800 953 963 ● 1800 953 963 ● 1800 953 963 ● 9267 9090 02 8544 0487 8820 0000 1800 228 868 9801 7110 9471 1231 1300 254 326 1800 247 342

Palliative Care

2easy Cleaning A Better Life Home Care Services A Hand to Help A2Z Care Plus Abigail Mamas Healthcare Services Ability Health Solutions Ability Rehab Aboriginal Community Elders Services Absolute Care & Health Accelerate Nutrition Accent Home Care Access Health & Community Richmond AccessCare ACCS Barwon ACCS North & West ACCS South & East Acquaint Activ8 Health Club Active Community Group ActivOT Adare Care AGAPI Care Inc. Age Up Health AHP Disability Services Albury Wodonga Health Dist Nursing Service Albury Albury Wodonga Health Dist Nursing Service Wodonga Alfred Health Carer Services - CHSP All Required Care Alliance Community Alpha Support at Home Victoria Alpine Health Alpine Health - Bright alpine@home Community Care Services Altaira Alternative Answers Ambition Health AMCS Home Care Services Andrew Stewart - Hearing Connections Angels Care Australia Anna Treloar-Tanner Aspire & Grow Therapy Services At Your Service Home Care Attune Hearing (NSW, QLD, VIC, SA & WA) ATZ Home Care Aunty Grace

Medication Supervision

Phone (03)

Meals and/or Shopping

Services

Home Maintenance/Gardening

Health Professionals

Domestic Assistance

Dementia Care

VHC Services

DVA Services

Private Funding Available

CHSP Funded Services

In-home care services

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● ● ● ● ● ● CALD ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ●

Note: 1. Koori Community Aged Care Packages services available 2. Services include 24 hour care & after hospital care 3. Services include 24 hour care & after hospital care ATSIAboriginal, Aboriginal,Torres TorresStrait StraitIslander Islander CALD CALDCulturally Culturallyand andLinguistically LinguisticallyDiverse Diverse ATSI LGBTIQLesbian, Lesbian,Gay, Gay,Bisexual, Bisexual,Transgender, Transgender,Intersex Intersexand andQuestioning Questioning NESB NESB Non-English Non-EnglishSpeaking SpeakingBackground Background LGBTIQ Ethnic/culturalnotes notesshould shouldnot notimply implyexclusivity. exclusivity.AllAllfacilities facilitiesare aremulticultural. multicultural. Ethnic/cultural

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D Divider IBC Inside Back Cover IFC Inside Inside Front Front Cover Cover OBC OBC Outside OutsideBack BackCover Cover

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1300 433 983 Auspire Care VIC Australian Recreational Therapy Association 02 9887 2111 Australian Red Cross Aged Care Services VIC 9345 1800 1300 753 206 ● Australian Unity Home Health & Care VIC Australian Vietnamese Women's Assoc 9428 9078 ● Baybrook Australian-Filipino Community Services (AFCS) 9701 3421 ● 02 8315 2834 Avant Innovations 9546 2699 AVWA Home Care Services East & South ● AVWA Planned Activity Groups 9428 9078 ● North & HCPs North-East-South AVWA Planned Activity Groups 9396 1922 ● West & HCPs West 8612 1616 Azure Specialists Home Care Services Bacchus Marsh Community Health Centre 5367 9674 ● 1800 911 989 Baldwin Living HomeServe 5366 7999 Ballan Health and Care Services 1300 272 222 ● BallyCara In-Home Care Services 5866 9444 Banawah Nursing Home ● 9490 4222 Banyule City Council Home Support Serv ● Banyule Community Health - Greensborough 9450 2000 Banyule Community Health - West Heidelberg 9450 2000 13 22 78 BaptistCare Coasthaven Community 5427 0338 Bartay Agency 0490 972 201 ● Barwon Occupational Therapy 5671 3476 Bass Coast Health HCPs (Flexihealth) ● 9880 4709 BASScare Group Activities and Programs ● 8809 0050 BASScare Home Care ● 9880 4751 BASScare Meals on Wheels ● 1300 870 744 ● Bayside Care and Support Beaufort & Skipton Health Service 5349 1600 ● Beaufort Campus Beaufort & Skipton Health Service 5349 1600 ● Skipton Campus Beechworth Health Service Res Aged Care 5728 0335 ● 1800 007 224 Bellarine Community Health Bellarine Community Health 1800 007 224 ● Home Care Packages 5761 4258 Benalla Health Morrie Evans Wing ● Benetas Support at Home 1300 236 382 ● East Metro & Yarra Valley 1300 236 382 ● Benetas Support at Home Gippsland Benetas Support at Home North West Metro 1300 236 382 ● Benetas Support at Home Rural 1300 236 382 ● North West Victoria 1300 012 378 Best Home Therapy 1800 266 664 ● Better Health Network Prahran 9575 5333 Better Health Network Bentleigh East ●

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Social and/or Recreational

Respite Care

Pharmaceutical Delivery

Personal Care

Palliative Care

Medication Supervision

Meals and/or Shopping

Home Maintenance/Gardening

Health Professionals

Domestic Assistance

Dementia Care

VHC Services

DVA Services

Phone (03)

Private Funding Available

Services

CHSP Funded Services

In-home care services

Notes

Partner Profile Page

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Note: 1. In home care for private clients. 2. Daily telephone support through Telecross 3. Fee for service applicable for DVA clients; includes community transport service - 03 5866 2449 4. Includes meal delivery & home modification services 5. Meals on Wheels only, shopping excluded 6. Includes meal delivery & community transport services 7. Includes meal delivery & community transport services

ATSI Aboriginal, Torres Strait Islander and Linguistically ATSI Aboriginal, Torres Strait IslanderCALD CALDCulturally Culturally and LinguisticallyDiverse Diverse LGBTIQ Lesbian, Bisexual, Transgender, Intersex and Questioning NESB NESBNon-English Non-EnglishSpeaking SpeakingBackground Background LGBTIQ Lesbian, Gay,Gay, Bisexual, Transgender, Intersex and Questioning Ethnic/cultural notes should imply exclusivity. facilities multicultural. Ethnic/cultural notes should notnot imply exclusivity. AllAll facilities areare multicultural.

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Inside Front Front Cover Cover OBC OBC Outside OutsideBack BackCover Cover D Divider IBC Inside Back Cover IFC Inside

13 22 46 Better Health Network Parkdale ● 1300 307 344 Better Living Home Care Packages (VIC) 1300 307 344 Better Living Private Services 1300 726 291 BodeWell Community Care Bolton Clarke Home and Community 1300 221 122 ● Support (VIC) 5451 5200 Boort District Health Service Aged Care ● Borough of Queenscliffe Aged Care Services 5258 4132 ● 5150 3285 BRHS @ Home ● 9753 4577 Bridges Connecting Communities ● 0413 774 411 Bright Diets 9249 4494 Brimbank City Council ● Brotherhood of St. Laurence Home 1300 147 147 ● Care Packages 9001 9762 Call on Clare 1800 527 272 ● Calvary Home Care - Gippsland Calvary Home Care 1800 527 272 ● Melbourne Service Centre Calvary Home Maintenance & Modifications 1800 527 272 1800 692 464 ● Care Connect 1800 692 464 ● Care Connect VIC 02 9666 7930 Care Next Door 9000 4141 Care Professionals Australia ● 1300 455 322 ● Care Services Australia 9374 2100 Care With Quality 9917 4486 Carehaven Services VIC 9492 6982 Carepro Disability Service ● 1800 514 845 ● Carers Victoria: Aged Care 1300 765 465 Careseekers Caroline Springs Community Health Centre 9361 9300 ● 5143 8155 Central Gippsland Health Home Support ● Central Highlands Rural Health 5321 6544 ● Home Care Serv Cherubs Home Cleaning and Care Support Chinese Community Social Serv Ctr (CCSSCI) HCPs Choice Fresh Meals Circle Home Care City of Boroondara Aged Services City of Casey Ageing & Sector Support City of Darebin Supported and Connected Living City of Greater Dandenong PAGs & Social Support Services City of Greater Geelong Community Care Services City of Monash Home Care Services

0488 585 348 8848 0288

Transport

Social and/or Recreational

Respite Care

Pharmaceutical Delivery

Personal Care

Palliative Care

Medication Supervision

Meals and/or Shopping

Home Maintenance/Gardening

Health Professionals

Domestic Assistance

Dementia Care

VHC Services

DVA Services

Phone (03)

Private Funding Available

Services

CHSP Funded Services

In-home care services

Notes

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1300 430 488 9829 9111 ● 9278 4777 ● 9705 5200

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● ● ● ● ● ● Note 7

● ● ● Note 8

Note: 1. Telehealth model offered to our clients 2. 24 hour live-in care, sleep-over available 3. Services for clients in Knox area 4. Includes meal delivery & community transport service - 03 9249 4787, gardening excluded 5. Includes overnight respite and assistance with day to day living needs 6. Includes overnight respite service & 24 hour care 7. Includes meal delivery services 8. Includes home modification & meal delivery services, gardening excluded

ATSIAboriginal, Aboriginal, TorresStrait StraitIslander Islander CALD CALDCulturally Culturallyand andLinguistically LinguisticallyDiverse Diverse ATSI Torres LGBTIQLesbian, Lesbian,Gay, Gay,Bisexual, Bisexual,Transgender, Transgender,Intersex Intersexand andQuestioning Questioning NESB NESBNon-English Non-EnglishSpeaking SpeakingBackground Background LGBTIQ Ethnic/cultural notesshould shouldnot notimply implyexclusivity. exclusivity.AllAllfacilities facilitiesare aremulticultural. multicultural. Ethnic/cultural notes

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8563 7830 City of Port Phillip Independent Living ● City of Port Phillip Social Supp Prog & 9209 6882 ● Cora Graves Community Centre 8290 3224 City of Stonnington Care Services ● City of Whittlesea Home Support Services 9217 2170 ● 9349 9007 COASIT Aged Care (VIC) ● 0488 903 659 Coastal Dietetics Cohuna District Hosipital Residential Aged Care 5456 5300 ● Colac Area Health Home Nursing Services 5232 5255 ● Colac Otway Shire 5232 9420 ● Older Persons & Ability Supp Serv 8548 5453 Colbrow Care 9803 3504 Comm Care Community Accessability Transport Service 1300 704 530 ● Grampians Community Accessability Transport Service 1300 704 530 ● Hume Community Accessability Transport Service 1300 704 530 ● Loddon Mallee Community Accessability Transport Service 1300 704 530 ● Northern Metro Community Interlink (VIC) Home Care Community Visitor Scheme - Do Care Wangaratta Complete Healthcare Connect Continuity Care Australia Corryong Health Community Services Creative Art Therapy Australia CATA Croatian Catholic Welfare Association Social Support Services Daisy Homes Daniella Di Benedetto Dietetics Diggers Rest DDACL Aged & Disability Services Developing UR Life Dovida - Frankston& Mornington Dovida - Geelong Dovida - Horsham Dovida - Melbourne Eastern Suburbs Dovida - Melbourne Inner East Dovida - Melbourne Inner North Dovida - Melbourne Inner South & Bayside Dovida - Melbourne Maidstone & Western Suburbs Dovida - Melbourne Outer East Dovida - Melbourne Outer North East Dovida Australia DPV Health Home Care Services Drake Medox

●

● ● ●

●

● ● ● ● ●

● ● ●

Transport

Social and/or Recreational

Respite Care

Pharmaceutical Delivery

Personal Care

Palliative Care

● ●

● ● ●

● ● ● ● ●

Medication Supervision

Meals and/or Shopping

Home Maintenance/Gardening

Health Professionals

Domestic Assistance

Dementia Care

●

Notes

Partner Profile Page

Note 1 ● ● ● ● Note 1 ● ● ●

● ● ● ● ●

● ● ● ● ● ● ●

● ●

● ● ● ● ● Note 2

●

● ●

● ● ●

● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ●

● ● ●

● ●

● ● ●

1300 203 203 ● 5721 0200

VHC Services

DVA Services

Phone (03)

Private Funding Available

Services

CHSP Funded Services

In-home care services

● ●

● ● ●

●

● ● ●

●

07 3472 5655 ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● 1800 012 273 ● ● ● ● ● ● ● ● ● ● ● ● ● 02 6076 3260 ● ● ● ● ● ● ● 8470 9525 Palliative care ● 9701 6131

●

8822 3303

● ● ●

0415 688 964

● ● ●

● ● ● ● ● ●

● ● ● Note 3

●

8902 9700 ● 08 8632 9700 9785 6666 5201 9090 5381 0701 9877 3773 9913 7710 9386 5530 9576 8545

● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ●

● ● ● ● ● ● ●

9317 5204

●

● ●

● ● ● ● ● ● ● ● Specialist dementia care

9754 4861 ● 9439 6676 1300 008 018 ● 1300 234 263 ● ● 1300 360 070

● ● ● ● ● ●

● Specialist dementia care ● ●

●

● ● ● ● ● ● ● ●

● ● ● ● ● ● ●

● ● ● ● ● ● ● ● ● ● ●

● ● ● ● ● ● ●

● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ●

● ● Specialist dementia care ● ● Specialist dementia care ● Specialist dementia care ● Specialist dementia care ● Specialist dementia care

●

Note: 1. Includes meal delivery services 2. Includes meal delivery, community transport & home modification services 3. Includes services through Transport Accident Commission (TAC)

ATSI Aboriginal, Torres Strait IslanderCALD CALDCulturally Culturally and LinguisticallyDiverse Diverse ATSI Aboriginal, Torres Strait Islander and Linguistically LGBTIQ Lesbian, Bisexual, Transgender, Intersex and Questioning NESB NESBNon-English Non-EnglishSpeaking SpeakingBackground Background LGBTIQ Lesbian, Gay,Gay, Bisexual, Transgender, Intersex and Questioning Ethnic/cultural notes should imply exclusivity. facilities multicultural. Ethnic/cultural notes should notnot imply exclusivity. AllAll facilities areare multicultural.

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Transport

Social and/or Recreational

Respite Care

Pharmaceutical Delivery

Personal Care

Palliative Care

Medication Supervision

Meals and/or Shopping

Home Maintenance/Gardening

Health Professionals

Domestic Assistance

Dementia Care

VHC Services

DVA Services

Private Funding Available

CHSP Funded Services

In-home care services

Services

Phone (03)

DWECH Home & Community Care Services EACH Home Care Packages (VIC) East Wimmera Health Service Com'ty Care Eastern Health Community Services Eastern Health Planned Activity Groups Easy Life Home Care Edenhope & District Memorial Hospital EGHS at Home Empower Healthcare Empower Homecare (EPHC) EnableU Melb NDIS, Home Care & Allied Health EnableU Nthrn Melb NDIS, Home Care & Allied Health EnableU Sth East Melb NDIS, Home Care & Allied Health Encara | Allied Health Enjoy Nutrition Exceptional Care For You Fairview Village Home Care Services FamilyCare Carer Support Services Lower Hume FamilyCare Carer Support Services Northern Hume FamilyCare Carer Support Services Wallan Farris Care Services FCCVI Home & Community Care Feed Your Future Dietetics Fernlea Community Care - Emerald Fernlea Community Care - Pakenham FFVS Social Support Services Find a Carer Five Good Friends Home Care Services Foot Evolution Podiatry Frankston City Council - Community Care Fronditha Care Home Care Packages Fuel Your Life Galia Ayala - Occupational Therapist Gannawarra Council Community Care Serv Gateways Support Services GenPhysio genU Aged Care Service Get Picked Up Gippsland Lakes Complete Health Gippsland Lakes Complete Health HCPs Gippsland Multicultural Services Aged & Disability Support Services

5521 7535 ● 1300 003 224 ● ● ● 5477 2100 ● 1300 130 381 ● 1300 130 381 ● 9876 9830 5585 9800 ● 5352 9328 ● 1300 043 578 9942 7106 ●

● ● ● ● ● ● ● ● ● ● ● ● ● ● ●

● ● ●

●

● ● ●

1300 107 340

●

● ● ● ● ● ●

●

● ● ●

1300 115 847

●

● ● ● ● ● ●

●

● ● ●

1300 507 689

●

● ● ● ● ● ●

●

● ● ●

Notes

Partner Profile Page

● ● ● ● ● ● ● ● ● ● ● ● ● ● ● Services for ATSI clients ● ● ● ● Note 1 ● ● ● ● ● ● ● ● ● ●

1300 761 965 ● 9386 5557 ● 7068 2438 ● ● ● ● ● ● ● ● ● ● ● ● 5623 2752 ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● 5735 4600

●

5823 7000

●

● ● ●

● ● ● ● ● ● ●

5734 1000 ● 1800 572 401 ● 9687 9011 ● 0432 889 752 5968 3895 ● 5968 6639 ● 9315 0601 ● 1300 177 877 ● 1300 368 196 ● 02 9879 4930 9784 1933 ● 9552 4100 ● 1300 139 229 0435 184 566 5450 9333 ● 5221 2984 ● 1300 122 884 1300 558 368 ● 1300 648 688 5155 8300 ● 5155 8367 ● 5133 7072

●

● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ●

● ●

● ● ● ● ●

● ● ●

● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● Note 2 ● ● ● ● ● ● ● ● Note 3 ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● Note 4 ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● Note 5 ● ●

● ● ● ● ● ● ●

●

● ● ●

Note: 1. Domestic assistance available to ATSI clients only 2. Assistive technology, Wellbeing calls 3. Includes meal delivery services, gardening excluded 4. Includes services through Transport Accident Commission (TAC) 5. Includes meal delivery, community transport services

ATSIAboriginal, Aboriginal, TorresStrait StraitIslander Islander CALD CALDCulturally Culturallyand andLinguistically LinguisticallyDiverse Diverse ATSI Torres LGBTIQLesbian, Lesbian, Gay,Bisexual, Bisexual,Transgender, Transgender,Intersex Intersexand andQuestioning Questioning NESB NESBNon-English Non-EnglishSpeaking SpeakingBackground Background LGBTIQ Gay, Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.

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Transport

Social and/or Recreational

Respite Care

Pharmaceutical Delivery

Personal Care

Palliative Care

Medication Supervision

Meals and/or Shopping

Home Maintenance/Gardening

Health Professionals

Domestic Assistance

Dementia Care

VHC Services

DVA Services

Private Funding Available

CHSP Funded Services

In-home care services

Services

Phone (03)

5521 7535 ● 1300 003 224 ● ● ● 5477 2100 ● 1300 130 381 ● 1300 130 381 ● 9876 9830 5585 9800 ● 5352 9328 ● 1300 043 578 9942 7106 ●

● ● ● ● ● ● ● ● ● ● ● ● ● ● ●

● ● ●

●

● ● ●

1300 107 340

●

● ● ● ● ● ●

●

● ● ●

1300 115 847

●

● ● ● ● ● ●

●

● ● ●

1300 507 689

●

● ● ● ● ● ●

●

● ● ●

Notes

Partner Profile Page

● ● ● ● ● ● ● ● ● ● ● ● ● ● ● Services for ATSI clients ● ● ● ● Note 1 ● ● ● ● ● ● ● ● ● ●

1300 761 965 ● 9386 5557 ● 7068 2438 ● ● ● ● ● ● ● ● ● ● ● ● 5623 2752 ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● 5735 4600

●

5823 7000

●

● ● ●

● ● ● ● ● ● ●

●

● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ●

● ●

● ● ● ● ●

● ● ●

● ● ● ● ● ● ●

●

● ● ●

ATSI ATSI Aboriginal, Aboriginal, Torres Torres Strait Strait Islander Islander CALD CALD Culturally Culturally and and Linguistically Linguistically Diverse Diverse LGBTIQ LGBTIQ Lesbian, Lesbian, Gay, Gay, Bisexual, Bisexual, Transgender, Transgender, Intersex Intersex and and Questioning Questioning NESB NESB Non-English Non-English Speaking Speaking Background Background Ethnic/cultural Ethnic/cultural notes notes should should not not imply imply exclusivity. exclusivity. All All facilities facilities are are multicultural. multicultural.

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Glen Eira City Council Community Services 9524 3333 ● 5450 9292 Glenarm Nursing Home ● 5554 2555 Glenelg House Residential Aged Care ● Glenelg Shire Council Planned Activity Groups 5522 2204 ● 02 6033 6200 ● Glenview Residential Aged Care 5497 1304 Goodwin Village Donald 07 5536 6400 Great Ideas in Nutrition Tweed Heads 07 5536 6400 Great Ideas in Nutrition Goonellabah Great Ocean Road In Home Support 5237 8575 ● Apollo Campus (CHSP) Great Ocean Road In Home Support 5237 8575 ● Lorne Campus (CHSP)

● ● ● ● ● ● ● ● ● ● ●

1300 122 020 ● Great Service Home Care Greater Shepparton City Cncl Aged & Dis Serv 5832 9785 ● 0408 059 395 Greenlight hc 9852 1800 Greenslopes SRS 5654 2757 GSHS Home Care Services ● 1300 978 009 ● Guardian Healthcare Services 1300 133 633 Guardian Nursing Agency Gunditjmara Aboriginal Cooperative 5559 1234 ● Home Support

● ● ● ● ● ●

1800 776 112 HammondCare Caulfield 1800 826 166 ● HammondCare Home Care Melbourne 1300 911 728 ● Happy Living Home Care Packages 5521 0374 Harbourside Lodge ● 1300 422 111 ● HCA Home VIC 0423 748 060 Healing Through Arts 9430 9100 healthAbility In Home Care and Therapy ● 5431 0900 Heathcote Health Residential Aged Care ● 8699 8211 Help at Hand Support Services 9813 8180 Help in the Home 1300 764 433 ● HenderCare (VIC) 5348 2306 Hepburn Shire Council Community Care ● 5267 1200 Hesse Rural Health Service Com'ty Care ● Heywood Rural Health Residential Aged Care 5527 0555 ● 1300 492 214 Hi Five Community Services Hindmarsh Shire Council Com'ty Care Serv 5391 4444 ● 02 9113 5933 Hireup 8374 7603 Holicare Holstep Health (previously Merri Health) 1300 637 744 Allied Health Service 1800 422 737 ● Holstep Health Carer Respite Services Holstep Health Dementia Advisory Service 1300 637 744 ● 1300 705 029 Homage Australia 8777 1039 Home Aged Care Services Home Care Assistance South East Melbourne 9005 1159 0412 921 221 ● Home Modifications Australia (MOD.A)

●

● ●

● ● ● ●

● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ●

Transport

Social and/or Recreational

Respite Care

Pharmaceutical Delivery

Personal Care

Palliative Care

Medication Supervision

Meals and/or Shopping

Home Maintenance/Gardening

Health Professionals

Domestic Assistance

Dementia Care

VHC Services

DVA Services

Phone (03)

Private Funding Available

Services

CHSP Funded Services

In-home care services

● ●

Notes Note 1

Partner Profile Page

● Note 2 ● ● ● ● ● ● ●

● ● ●

●

● ● ●

● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● Note 3 ● ● ● ● ● ● ● ● ● Note 4 ●

● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ●

● ●

●

● ●

● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ●

● ● ● ● ● ● ● ● ● Note 5 ● ● ● ● ● ● ● Note 6 ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ●

● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ●

● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ●

● ● Note 2 ● ● ● Note 7 Gardening excluded

● ● ● Note 1 ● ● ● ●

23 31

● ● ● ● ●

OBC

● ●

Note 8

● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ●

31 31

Includes home modifications

Note: 1. Includes meal delivery services through Meals on Wheels 2. Includes meal delivery services 3. Includes home modification services 4 For Meals on Wheels service - 03 5832 9808 5. CHSP not available in Melbourne North 6 Telehealth model offered to our clients 7. Includes services for clients with mental health issues 8. Services for clients in Banyule, Darebin, Hume, Moreland, Nillumbik, Whittlesea & Yarra areas ATSI ATSIAboriginal, Aboriginal,Torres TorresStrait StraitIslander Islander CALD CALDCulturally Culturallyand andLinguistically LinguisticallyDiverse Diverse LGBTIQ LGBTIQLesbian, Lesbian,Gay, Gay,Bisexual, Bisexual,Transgender, Transgender,Intersex Intersexand andQuestioning Questioning NESB NESBNon-English Non-EnglishSpeaking SpeakingBackground Background Ethnic/cultural Ethnic/culturalnotes notesshould shouldnot notimply implyexclusivity. exclusivity.AllAllfacilities facilitiesarearemulticultural. multicultural.

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1300 875 377 HomeCaring 1300 655 688 HomeMade Support 1800 166 167 Hub & Spoke Health 02 9686 2600 Humanware Australia 9205 2200 Hume City Council Aged Care Services ● I Hate Cooking - In Home Cooking Support 0410 526 477 ● From Passionate Cooks. 0466 359 283 Ian Hainsworth 0494 358 473 Independent OT Solutions 9063 3446 Indigo Therapy Group 5728 0215 indigo@home Community Care Services ● 1300 615 832 Infinity Care & Allied Health Inglewood & Districts Health Service Res 5431 7000 ● Aged Care Inspiro Community Health & Support Belgrave 9738 8801 ● Inspiro Community Health & Support Lilydale 9738 8801 ● 1300 782 896 ● integratedliving Gippsland (VIC) 1300 782 896 ● integratedliving Victoria 1300 488 226 ● Intereach Aged Care Services 9296 1200 IPC Health Aged Care Services ● 0435 878 173 IWAA Home Care Services (VIC) 8517 5999 Jewish Care In-Home Services ● 13 15 46 Jim's Laundry Services 8820 6717 Just Better Care Melbourne Metro North 1300 587 823 Just Better Care VIC 9578 3024 Just For U Care 5358 7400 Karen Watson ● 0417 423 804 Kendra Boone 5734 2149 Kilmore & District Health Caladenia NH ● 1300 796 675 Kinder Caring Home Nursing 1300 796 675 Kinder Caring Home Nursing VIC Knox City Council Com'ty Access & Support 9298 8235 ● 0474 215 996 ● Kosher Meals on Wheels 0432 157 862 Kylie Casey 1300 196 000 La Vita Care 1800 242 696 ● Latrobe Community Health Service VIC 1800 491 805 Leonie's Caring 1800 792 359 ● Life Without Barriers VIC 0432 457 083 Lifepath Care Services 1800 545 332 ● Like Family 1800 687 696 Like Our Own 0418 588 850 ● LinC Northern Region (VIC) 9796 3399 Linds Rehabilitation Equipment 13 15 12 Lite n' Easy 9070 4746 Lively Home Care 5494 1201 Loddon Shire Community Care Services ●

● ● ●

Transport

Social and/or Recreational

Respite Care

Pharmaceutical Delivery

Personal Care

Palliative Care

Medication Supervision

Meals and/or Shopping

Home Maintenance/Gardening

Health Professionals

Domestic Assistance

Dementia Care

VHC Services

DVA Services

Phone (03)

Private Funding Available

Services

CHSP Funded Services

In-home care services

Notes

Partner Profile Page

● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ●

● ●

●

● ● ●

● ● ● ● ● ●

● ● ● ● ● ● ● ● ●

● ● ● Note 1 ● ● ●

●

● ● ● ● ● ● ●

● ●

● ● ● ● ●

● ● ●

● ● ● Note 2 ● ● ● ● Note 2 ● ● ● Note 3 Note 4

● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ●

35 35

● ● ● ● ● ● ● ●

● ● 24 hour care available ● Note 5 ●

36-37 36-37

● ● ● ● ● Note 6 Note 7 ● ● Meal preparation excluded ● ● ● ● ● ●

● ● ● ● ● ● Shopping excluded

16-17

● ● Note 8 ●

Note: 1. Includes meal delivery servicess 2. VHC funding is only available for nursing services 3. Meals on Wheels available in Campaspe, Victoria. 4. Services for clients in Brimbank, Hobsons Bay and Wyndham 5. Includes services through Transport Accident Commission (TAC) 6. Includes community transport services - 03 9298 8518 7. Frozen meals supplied to clients in Melbourne metro area 8. Transport services for clients only ATSI Aboriginal, Aboriginal, Torres Torres Strait Strait Islander Islander CALD CALD Culturally Culturally and and Linguistically Linguistically Diverse Diverse ATSI LGBTIQ Lesbian, Lesbian, Gay, Gay, Bisexual, Bisexual, Transgender, Transgender, Intersex Intersex and and Questioning Questioning NESB NESB Non-English Non-English Speaking Speaking Background Background LGBTIQ Ethnic/cultural notes notes should should not not imply imply exclusivity. exclusivity. All All facilities facilities are are multicultural. multicultural. Ethnic/cultural

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02 9764 4488 ● Lumia Help in the Home 1300 158 746 Lusio Rehab the home of LusioMATE 1300 848 365 Luxe Care Private In Home Care 1300 736 573 Mable Macedon Ranges Health Home Care Serv 5428 0300 ● 8512 3068 Magical Care Home Care Services Mallee District Aboriginal Services (MDAS) - 5018 4100 ● Aged Care & District Services 1300 902 023 ● MannaCare Home Maintenance Services Manningham City Council Aged & Disability 9840 9700 ● Support Services Mansfield District Hospital Visiting 5775 8800 ● Nurses Service Maribyrnong City Council Com'ty Care Service 9688 0200 ● Martin Luther Homes Short-Term 9760 2100 ● Restorative Care 9591 1100 Mayflower Brighton - Retirement Village 9591 1100 Mayflower Home Care MCCV Social Support 9387 8922 Planned Activity Groups 9318 1111 MCWA - Aged Care With A Difference ● 5461 0333 MDHS Community Care Services ● 5158 0243 MDHSS Home Care Services ● 0408 504 189 MDP Mobile Physio 0481 106 480 Mealtime Matters mecwacare Home Care Serv South West 5333 0900 (incl Ballarat) mecwacare Home Nursing & Care Serv 5271 4888 Barwon 8573 4980 mecwacare Home Care Services Ballan ● mecwacare Home Care Services 8573 4980 ● Gippsland (incl Bass Coast) mecwacare Home Care Services 8573 4980 ● North West Metro (incl Melb) mecwacare Home Care Services 8573 4980 ● South East Metro mecwacare Home Care Services 5841 5454 ● South East Region mecwacare Home Nursing & Care Services 5981 7888 ● Mornington 0438 206 842 Melbourne Art Therapy Studio 0489 178 378 Melbourne Mobile Allied Health Melton City Council Home Support Services 9747 7200 ● 8746 1100 Melton Community Services ● Mercy Health Community Nursing Service 1300 478 776 1300 164 833 ● Mercy Health Home Care Ballarat 1300 164 833 ● Mercy Health Home Care Colac 5240 7300 Mercy Health Home Care Geelong ● 1300 164 833 ● Mercy Health Home Care Gippsland

● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ●

Transport

Social and/or Recreational

Respite Care

Pharmaceutical Delivery

Personal Care

Palliative Care

Medication Supervision

Meals and/or Shopping

Home Maintenance/Gardening

Health Professionals

Domestic Assistance

Dementia Care

VHC Services

DVA Services

Phone (03)

Private Funding Available

Services

CHSP Funded Services

In-home care services

● ● ● ●

●

● ● ● ● ● ● ● ● ● ● ● ● ● ● ● Note 1 ● ● ● ● ●

● Note 2

●

● ● ● Note 3

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●

Partner Profile Page

● ● ● ● ● ● ● ● ●

● ●

Notes

Note 4

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● ● ● ● ●

● ●

●

● ●

●

● ● ● ● ●

● ● ● ●

● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ●

● ● ● Note 5 ● ● ● Note 6

● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ●

● ●

● ● ● ● ●

● ● ●

● ● ● ● ●

● ● ● ● ● ● ● ● ●

● ● ● ● ●

● ● ● ● ● ● ● ● ●

● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ●

● ● ● ● ●

● ● ● ●

● ●

● ● ● ● ●

● ● ● ●

● ●

● ● ● ●

● ● ● Note 7 Note 8

● ● ● ● ● ● ● ● ● ● ● ● ● ●

● ● ● ●

Note: 1. Overnight respite care available 2, Services include spring cleaning & emergency short term gardening services 3. Some services are fee for service 4. Meals via Meals on Wheels, shopping excluded 5. Services also for CALD clients through Access & Support Program 6. Telehealth offered Australia wide 7. Includes meal delivery & community transport services 8. Service provided by Mercy Western Palliative Care ATSI Torres Strait Islander and Linguistically Diverse ATSIAboriginal, Aboriginal, Torres Strait IslanderCALD CALDCulturally Culturally and Linguistically Diverse LGBTIQ Gay, Bisexual, Transgender, Intersex and Questioning Speaking Background LGBTIQLesbian, Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB NESBNon-English Non-English Speaking Background Ethnic/cultural notes should notnot imply exclusivity. AllAll facilities areare multicultural. Ethnic/cultural notes should imply exclusivity. facilities multicultural.

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● ● ● ● ●

● ● ● ● ● ● ● ●

Transport

Social and/or Recreational

● ● ● ● ● ● ● ●

Respite Care

● ● ● ● ● ●

Pharmaceutical Delivery

Personal Care

● ● ● ● ● ● ●

Palliative Care

● ● ● ● ● ● ● ● ● ● ●

● ● ● ● ●

Notes

Partner Profile Page

● ● Note 1 ● ● ● ● ● Note 2 ●

●

● ●

● ● ●

● ● ● ● ● Gardening excluded

●

● ● ●

● ● ● ● ●

● ●

● ● ● ● ● ● Note 3 ●

● ●

●

● ●

● ● ● ● ● ● ● ●

● ● ● ● ● ●

● ● ● ● ● ● ● ●

● NDCH Com'ty Nursing, Allied Hlth & NDIS Serv 5451 0200 ● 1300 136 995 ● Neighbours Cleaning ● 5427 2002 New Aged Care ● ● Nexia Aged Care - Support at Home 1300 384 004 ● 1300 581 391 NextSense Nillumbik Shire Council Home & Com'ty Supp 9433 3111 ● Northeast Health Wangaratta Com'ty Serv 5722 5348 ● 5358 0514 Northern Grampians Positive Ageing ● 9495 3144 Northern Health 9495 3219 Northern Health Home Care Packages 07 3132 3957 ● Nourish'd Meals 1300 600 247 ● Nurse Next Door Home Care Services 8714 5816 Nurse4U ● 02 9167 8129 NurseWatch Healthcare 0414 839 395 Nutrition Savvy 0414 839 395 Nutrition Savvy - Telehealth 9131 5500 Olivet Care Home Care Services 9131 5500 Olivet Care Ringwood 1300 160 131 Omega Support Group In Home Support

Medication Supervision

● ●

● ● ● ● ● ● ● ● ●

Meals and/or Shopping

● ● ● ● ● ●

Home Maintenance/Gardening

● ● ● ● ● ●

Health Professionals

● ● ● ● ● ●

Domestic Assistance

Dementia Care

● ● ● ● ● ● ● ● ●

VHC Services

1300 164 833 ● Mercy Health Home Care Hughesdale 1300 164 833 ● Mercy Health Home Care Lynbrook 1300 164 833 ● Mercy Health Home Care Parkville 1300 164 833 ● Mercy Health Home Care Reservoir 1300 164 833 ● Mercy Health Home Care Shepparton 1300 164 833 ● Mercy Health Home Care Warrnambool ● MHA Care Home & Community Care Services 5742 1111 MiCare - Home Care and Support Serv, VIC 1300 064 064 ● 0470 450 390 ● Ministry of Cleaning Moonee Valley City Council 9243 8748 ● Aged & Disability Services 9800 4433 Morcare Services 9240 2302 Moreland City Council Home Support ● 1300 850 600 ● Mornington Peninsula Shire Com'ty Care Mount Alexander Shire Council 5471 1766 ● In Home Support Services Moyne Health Services Home Care Packages 5568 0100 ● 1300 656 564 ● Moyne Shire Council Aged Care Services Mr Meticulous Services - cleaning +house 0402 317 313 ● 0449 021 261 ● MRM Care Consultant 5026 3353 Murray Valley Aboriginal Cooperative ● 0428 717 379 ● My Meals 08 6146 6296 ● My Way Nagambie HealthCare Home Care Services 5736 2900 7019 9306 National 360 Victoria 9747 1515 Nausheen Rafi ● NCN Health Cobram Home Care Packages 5871 0900 ●

DVA Services

Phone (03)

Private Funding Available

Services

CHSP Funded Services

In-home care services

● ● ● ● ● ● ●

● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ●

● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ●

Note 2

● ● Includes home modifications ● ● ● ● Shopping excluded ● ● ● ●

● Note 2 Note 4 ● ● ● ●

● ● Note 5 ● ● ● ● ● ● ● ● ● Gardening excluded ● ● ● ● ● ● ● ● Shopping excluded ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ●

● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ●

Note: 1. Includes Dementia Advisory Service 2. Includes meal delivery services 3. Gardening excluded, Meals on Wheels available 4. Services for clients in Buloke, Gannawarra & Loddon LGAs 5. Includes meal delivery services, Palliative care only offered in Alpine region ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.

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●

● ●

Transport

Social and/or Recreational

Respite Care

Pharmaceutical Delivery

Personal Care

Palliative Care

Medication Supervision

Pearl Home Care - East Gippsland Pearl Home Care Geelong & Bellarine Peninsula

Meals and/or Shopping

●

Home Maintenance/Gardening

5154 6623

Health Professionals

●

Domestic Assistance

5159 0112 9484 8102 8828 7188

Dementia Care

Omeo District Health Home Based Services Omni-Care One Therapy Hub Orbost Regional Health Community Home Support Service ORS OSAN Ability Assist Otway Health Residential Care Parkglen Home Care Services Patty Health and Care Support Services PCCV Home Care Packages Pearl Home Care Pearl Home Care - Ballarat Pearl Home Care - Bendigo Pearl Home Care Cardinia/South West Gippsland

VHC Services

Phone (03)

DVA Services

Services

Private Funding Available

CHSP Funded Services

In-home care services

Notes ● ● ● Note 1 ● ● ●

● ● ● ● ● ● ● ● ● ● ● ● ● Note 2

1800 000 677 1300 799 941 5237 8500 ● 1300 117 147 08 7009 4495 ● 9569 4020 ● 8731 1696 8731 1696 4428 8255

● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ●

0411 623 236

●

● ● ● ● ● ● ● ●

● ●

0411 623 236

●

● ● ● ● ● ● ● ●

● ●

8731 1696

●

● ● ● ● ● ● ● ● ● ● ●

9124 3744 Pearl Home Care - Melbourne Central 0411 848 233 Pearl Home Care - Melbourne East 0416 673 632 ● Pearl Home Care - Melbourne West 5906 5830 Pearl Home Care - Mornington Peninsula 7302 0113 Pearl Home Care - North East Melbourne 9421 6860 Pearl Home Care - North Melbourne 0428 719 341 Pearl Home Care - Shepparton 9123 0002 Pearl Home Care - South Yarra 5970 2001 Peninsula Health Home Care Packages 5975 1500 Peninsula Plus 9402 9533 People First Healthcare 1300 731 733 Physio Inq 13 60 33 Plena Healthcare 0449 612 283 Posity 1300 103 010 Prestige Inhome Care 1300 103 010 Prestige Inhome Care Eastern Melbourne 5222 8580 Prestige Inhome Care Geelong 1300 103 010 Prestige Inhome Care Moorabbin Prestige Inhome Care Mornington Peninsula 5973 6455 Programmed Care 13 10 95 (Formerly Clinical Care Professionals VIC) 13 10 95 Programmed Care VIC

Partner Profile Page

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● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ●

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● ● ● ●

● ● ● ● ● ● ● ● ● ● ●

● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ●

● ● ● ● ● ● ● ● ● ●

● ● ● ● ●

● ● ● ● ● ● ● ● ●

● ● ● ● ●

● ● ● ● ● ● ● ● ● ● ●

● ● ● ● ●

● ● ● ● ● ● ● ● ● ● ● ● ● ● Prompt Care Home Care Packages Metro VIC 1800 472 273 ● ● ● ● ● ● ● ● ● ● ● ● ● ● PRONIA Aged Care Services 8560 4444 ● ● ● ● Eastern/Northern Metro PRONIA Aged Care Services Southern/Western Metro Quantum Reading Learning Vision

9388 9998

● ●

1300 883 853 ● ● ●

Note: 1. Includes meal delivery & home modification services 2. Includes meal delivery & community transport services ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.

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Sacred Heart Local In-Home Care Services Safety and Mobility SAI Home & Community Care Salvos Home Care VIC Sarah Kilpatrick Scovier Care Seating Matters Senior Helpers Melbourne North West Senior Helpers MSE Senior Helpers Casey Senior Helpers Shepparton Seniors Community Care Sequel Home Care Serbian Social Services & Support Inc. SereneCare

8530 8300 ● 02 9983 9520 8785 0999 1300 111 227 0431 892 352 02 9098 4850 1300 001 050 1300 992 914 8524 7699 9133 4056 13002432273 ● 5977 6966 9499 1200 9356 4555 ● 1300 773 174

Transport

Social and/or Recreational

Respite Care

Pharmaceutical Delivery

Personal Care

Palliative Care

Medication Supervision

Meals and/or Shopping

Home Maintenance/Gardening

Health Professionals

Domestic Assistance

Dementia Care

0409 191 342

5971 0586 Ramsay Health Plus Beleura 9916 2402 Ramsay Health Plus Donvale 7008 7940 Ramsay Health Plus Frankston 1300 473 224 Reachwell Support 5484 4465 REDHS Home Care Packages ● 9252 4141 Regal Care ● 1300 188 740 ● Regis Home Care Eastern Metro 1300 054 627 ● Remedy Healthcare 5213 2956 Right at Home Geelong Right at Home Goldfields Grampians Murray 7071 4607 8583 7447 Right at Home Melbourne Brighton 8905 4016 Right at Home Melbourne Frankston 8521 7120 Right at Home Melbourne Glen Waverley 8407 8814 Right at Home Melbourne North 7071 4930 Right at Home Melbourne Berwick 07 3054 1360 Right at Home RightCare 4510 8919 Right at Home Southwest Victoria Rosewood Gardens Aged & Disability Care 9886 0005 1800 756 091 ● Royal Freemasons Home Care Rubies Nursing Private 1300 651 649 Marsden Business Park Rumbalara Positive 5822 2866 ● Ageing & Disability Services Rural City of Wangaratta Aged & Com'y Care 1300 982 662 ● Rural Northwest Health Day Program Beulah 5396 8224 Rural Northwest Health Hopetoun Campus 5083 2020 ● Rural Northwest Health Yarriambiack Lodge 5396 1288 ● 9793 0028 RusCare Community Care ● Russian Ethnic Representative Council 9415 6899 ● Aged Care Programs

VHC Services

Radiance Hobart Counselling & Self-Development

DVA Services

Phone (03)

Private Funding Available

Services

CHSP Funded Services

In-home care services

Notes

Partner Profile Page

● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ●

● ● ● ● ● ● ● ● ● ● ● ● ● ● Note 1 ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ●

● ● ● ● ●

●

● ● ● ● ●

5 5 5 5 5 5 5 5 5

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● ● ● ● ● ● ● ● ●

● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ●

● ●

● ● ●

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● ● ●

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● ● ● ● ● ● ● ● ● ● ● ● ● ● ●

58-59

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● ● ● ●

● ●

● ● ● ● ● ● ● ● ● ● ● ● ● ●

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● ●

● ● ● ● ● ●

● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ●

● ● ●

●

● ● ● ● ● ● ● ● ● ● ● Note 2 ● ● ● Includes overnight care ● ● ●

Note: 1. Includes meal delivery services 2. DVA Community Nursing & Veterans' Home Care provider

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Transport

Social and/or Recreational

Respite Care

Pharmaceutical Delivery

Personal Care

Palliative Care

Medication Supervision

Meals and/or Shopping

Home Maintenance/Gardening

Health Professionals

Domestic Assistance

Dementia Care

VHC Services

DVA Services

Private Funding Available

CHSP Funded Services

In-home care services

Services

Phone (03)

Serenity Individualised Support Services Seymour Health District Nursing Service Sheridan Aged Care Sherwood Care Silverchain VIC Simply Helping Bayside Peninsula Simply Helping Central and Northern Melbourne Simply Helping Central Highlands & Djerriwarrh

0439 582 656 5735 8060 ● 5857 0209 5176 1411 1300 650 803 ● 9574 0924

● ● ●

● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● Note 1

9661 0499

●

● ●

● ● ●

5341 8046

●

● ●

● ● ● ● ●

● ● ● Note 1

Simply Helping Geelong & Barwon Simply Helping Gippsland South & West Simply Helping Goulburn Valley Simply Helping Inner & South Eastern Melbourne

5261 4808 9799 4676 5795 1635

● ● ●

● ● ● ● ● ●

● ● ● ● ● ● ● ● ● ● ● ● ● ●

● ● ● Note 1 ● ● ● Note 1 ● ● ● Note 1

9574 0924

●

● ●

● ● ● ● ●

● ● ● Note 1

Simply Helping Loddon Mallee Simply Helping North East Melbourne Simply Helping Outer South Eastern Melbourne Simply Helping South West Simply Nutrition Dietitians SimplyCARE Community Smarter Connections Solve-TAD South West Community Transport Southern Cross Care Home Care Victoria Southern Migrant and Refugee Centre Aged Care Services

5486 0203 9001 8585

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● ● ● ●

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0406 316 334

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5381 2076 ● 1300 380 694 5986 5255 ● ● 8256 3800 ● 1300 663 243 02 9426 8999 1800 852 772 ●

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● ● ● ATSI, LGBTIQ ● ● ●

9767 1900

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● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ●

Surf Coast Shire Council Aged & Disability Serv 5261 0600 Swan Hill Rural City 5036 4700 ● Council Home & Com'ty Care Tallangatta Health Service Com'ty Care Serv 02 6071 5238 ● ● 1800 801 200 Tender Loving Cuisine Australia 5229 2260 The Brainary 1300 854 080 ● ● The CareSide

Partner Profile Page

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1300 735 653 ● Spectrum 1300 703 346 ● St Vincent's Home Care Melbourne 9763 8009 Star Residential Care Stawell Regional Health Social Support Group 5358 8546 ● 4313 4900 Step Up Support Services 9568 5611 Steps Neurological Therapy Services 5997 9679 Steven Doyle ● ● Sunbury and Cobaw Community Health HCPs 9744 4455 9596 4040 Sunnyhurst Gardens 5022 5444 Sunraysia Community Health Services ● 0451 335 952 ● Support Space 1300 787 392 Sureway Health & Wellbeing

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Notes

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● ● ● ● ● ● ● ● ● Note 2 ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● NDIS respite beds available ● ● ● ● Note 3 ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ●

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Note 5

● ● ● ● ● ● ● ● ● ● Note 6 ● ● ● ● ● ● ● ● ● ● ● ● ●

Note: 1. Flexible personalised services for clients living with dementia/disabilities; post hospital support 2. Includes Assistance with Care & Housing for the Aged program 3 Includes community transport services 4. Includes meal delivery & community transport services 5. Includes meal delivery services; home maintenance excluded 6. Includes meal delivery & community transport services

ATSI Torres Strait Islander andand Linguistically Diverse ATSIAboriginal, Aboriginal, Torres Strait IslanderCALD CALDCulturally Culturally Linguistically Diverse LGBTIQ Gay, Bisexual, Transgender, Intersex andand Questioning Speaking Background LGBTIQLesbian, Lesbian, Gay, Bisexual, Transgender, Intersex QuestioningNESB NESBNon-English Non-English Speaking Background Ethnic/cultural notes should notnot imply exclusivity. AllAll facilities areare multicultural. Ethnic/cultural notes should imply exclusivity. facilities multicultural.

114

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1300 798 908 The Diabetes Kitchen The Good Companion Australia (TGCA Care) 1800 950 829 1800 155 255 The Good Meal Co. 02 4254 6226 The INS Group 02 4001 0113 The Kaden Centre 07 3556 7777 The Laundry Lady 5331 6634 The Support People 8585 6685 Therapeutic Pillow International 1300 661 945 Therapy Alliance Group 1300 004 414 Therapy Pro Thomastown Physiotherapy and Paediatrics 9465 0282 Timboon & District Healthcare Service 5558 6000 ● Residential Care 8201 7137 Topcat Healthcare ● 1800 847 847 Total Health Physio 9898 5566 TSC Home & Community Care 1800 824 242 uCare iCare 02 6055 8000 ● UMFC Carers Support Options Wodonga 0481 054 899 Unique Care and Accommodation 1800 222 899 United Home Services Victoria 5947 4950 Uniting AgeWell Andrew Kerr Home Care ● 4249 0000 Uniting AgeWell Barwon Home Care ● Uniting AgeWell Bendigo Respite Services 5454 2100 ● Uniting AgeWell Community Hub, Berwick 7503 7200 ● Uniting AgeWell Community Hub, 7503 7200 ● Burwood East Uniting AgeWell Grampians Com'ty Transport 5326 0701 ● 5326 0700 Uniting AgeWell Grampians Home Care ● 8527 5880 Uniting AgeWell Hume Home Care ● Uniting AgeWell 4026 7000 ● Loddon Mallee North Home Care Uniting AgeWell 5454 2100 ● Loddon Mallee South Home Care

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Victoria Edition 03

Transport

Social and/or Recreational

Respite Care

Pharmaceutical Delivery

Personal Care

Palliative Care

Medication Supervision

Meals and/or Shopping

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● ●

Partner Profile Page

● Shopping excluded

● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ●

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●

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● ● ● ● ● ● ● ● ● ● ●

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IBC IBC IBC IBC IBC

● ● ●

IBC IBC IBC

● ●

● ● ●

IBC

● ●

● ● ●

IBC

● ●

● ● ●

IBC

● ●

● ● ●

IBC

● ●

● ● ●

IBC

● ●

● ● ●

IBC

● ●

IBC

● ● ●

● ● ● ●

● ● ●

● ●

● ● ● ● ●

28-29 ATSI

● ● ● ● ● ● ● ● ● ● ● ● ●

Home Maintenance/Gardening

● ● ● ● ● ●

● ● ●

Notes

● ●

Uniting AgeWell 8845 1800 ● Melbourne East Metro Home Care Uniting AgeWell 9658 5696 ● Melbourne North Home Care Uniting AgeWell 9089 1900 ● Melbourne South Home Care Uniting AgeWell 9111 9593 ● Melbourne West Metro Home Care Uniting AgeWell Respite and Carer Support, 1300 783 435 ● Victoria 9658 5609 Restorative Care Pathway ● 0410 538 552 ● Unmatched Support Services 9810 5570 Vasey RSL Care Veterans Home Care Victorian Aboriginal Health Service Fitzroy 9419 3000 5971 6380 Village Baxter Community Care ● ● 1300 435 394 ● ● Village Glen Flexicare Home Support

agedcareguide.com.au

Health Professionals

Domestic Assistance

Dementia Care

VHC Services

DVA Services

Phone (03)

Private Funding Available

Services

CHSP Funded Services

In-home care services

● ● ● ● ● ● ● ● ●

IBC Inside Inside Back Back Cover Cover IFC IFC Inside Inside Front Front Cover Cover OBC OBC Outside D Divider IBC Outside Back Back Cover Cover

115

1300 184 847 Vivir healthcare 1300 698 624 ● VMCH Ballarat 1300 698 624 ● VMCH Echuca 1300 698 624 ● VMCH Moe 1300 698 624 VMCH Private Home Care Services 1300 698 624 ● VMCH Shepparton 1300 698 624 ● VMCH Victoria 1300 698 624 ● VMCH Wangaratta 1300 698 624 ● VMCH Wantirna Home Care Services 9807 1155 Waverley Helpmates ● 5551 8306 WDHS Home Care Packages ● 9770 6372 We Care Staffing Solutions ● West Gippsland Health Community Services 5624 3500 ● West Wimmera Health Service 5391 4371 ● Community Packages 9773 8839 Who Cares? We Care! Wimmera Health Care Group 5381 9336 ● Community Options Woman's Way Cleaning Services Wyndham City Cncl Com'ty Connections & Care Services Yarra City Council Aged Care Services Yarra Ranges Shire Council CHSP Yarram and District Health Services Yarrawonga Health Community Services YNA Your Nursing Agency Home Care ServIces (VIC) Your Community Health

● ● ● ● ● ● ● ● ● ● ●

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●

● ● ●

Transport

Social and/or Recreational

Respite Care

Pharmaceutical Delivery

Personal Care

Palliative Care

● ● ● ● ● ● ● ● ●

Notes

Partner Profile Page

11 ● ● ● ● 11 ● ● ● ● 11 ● ● ● ● ● ● ● Overnight services available 11 11 ● ● ● ● 11 ● ● ● 11 ● ● ● ● 11 ● ● ● ●

● ● ● ● ● ● ● Note 1 ● ● ● ● ● ● ● ● ● ● ● ●

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● ● ●

●

● ● ●

● ●

●

● ● ● Note 2

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8734 4514

8470 1111

Medication Supervision

● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ●

0413 092 769 ●

8823 0500

Meals and/or Shopping

● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ●

●

9205 5555 ● 1300 368 333 ● ● 1800 934 722 ● ● 5743 8514 ● ●

Home Maintenance/Gardening

Health Professionals

Domestic Assistance

Dementia Care

VHC Services

DVA Services

Phone (03)

Private Funding Available

Services

CHSP Funded Services

In-home care services

● ● ● ● ● ● Note 3 ● ● ● ● ● ● ● ● ● ● ● ● ● ● Note 4 ● ● ● ●

● ●

Note: 1. Includes meal delivery services, community transport - phone 03 5551 8284 & Hospital in the Home - phone 03 5551 8352 2. Service only for under 65 with HACC funding; Gardening excluded 3. Includes meal delivery & community transport services 4. Includes meal delivery services

ATSI Torres Strait Islander andand Linguistically Diverse ATSIAboriginal, Aboriginal, Torres Strait IslanderCALD CALDCulturally Culturally Linguistically Diverse LGBTIQ Gay, Bisexual, Transgender, Intersex andand Questioning Speaking Background LGBTIQLesbian, Lesbian, Gay, Bisexual, Transgender, Intersex Questioning NESB NESBNon-English Non-English Speaking Background Ethnic/cultural notes should notnot imply exclusivity. AllAll facilities areare multicultural. Ethnic/cultural notes should imply exclusivity. facilities multicultural.

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Abbreviations HC High Care LC Low Care AC Aged Care ACAS Aged Care Assessment Service ACF Aged Care Facility Aged Care Service Aged Care Service(s) Apts Apartments Assoc Association ATSI Aboriginal, Torres Strait Islander Aust Australia(n) CALD Culturally and Linguistically Diverse CBC Centre Based Care CC Community Care/Care Community CDC Consumer Directed Care CHSP Commonwealth Home Support Programme Cncl Council Cnr Corner Com’ty Community Coop Cooperative Corp Corporation CS Community Service(s) Ct Court Ctr Centre D Divider DAP Daily Accommodation Payment DBMAS Dementia Behaviour Management Advisory Service Dem Dementia Dis Disability Dist District DRC Day Respite Centre DTC Day Therapy Centre DVA Department of Veterans’ Affairs Estn Eastern Fac Facility Fmr Former Gdns Gardens HC or H/Care Home Care HS or H/Serv Health Service(s) HCC Home Care Community HCS Home Care Service(s) HCSS Home & Carer Support Service(s) HL Healthy Living Hlth Health Hosp Hospital HSP/S Home Support Program/Service(s) HSS Home Support Services(s) IBC Inside Back Cover IFC Inside Front Cover IHC In Home Care IL Independent Living ILU Independent Living Unit(s) ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.

Victoria Edition 03

Indep IT LGA LGBTIQ+ LHD Lwr Maint Mem Metro MPHS MPS Mt NH or N/Home N/hood NESB NRAS Nth(n NW OBC PAG Pk Prog Pt Pnt RAC RAD RAS RC Reg Res RLU RV SBRT SAH SE Serv SL Soc SRS SSG Sth Sthn STRC Supp SW Tce TCP VHC Vlg W/Centre Wstn

Independent Information Technology Local Government Area(s) Lesbian Gay Bisexual Transgender Intersex Queer Local Health District Lower Maintenance Memorial Metropolitan Multi Purpose Health Service Multi Purpose Service Mount Nursing Home Neighbourhood Non-English Speaking Background National Rental Affordability Scheme North(ern) North West Outside Back Cover Planned Activity Group(s) Park Program(s) Port Point Residential Aged Care Refundable Accommodation Deposit Regional Assessment Service Residential Care Regional Residential Retirement Living Unit(s) Retirement Village Severe Behaviour Response Teams Support at Home South East(ern) Service(s) Supported Living Social Supported Residential Service Social Support Group(s) South Southern Short Term Restorative Care Support/Supported South West(ern) Terrace Transition Care Program(s) Veterans’ Home Care Village Wellness Centre Western IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Support at Home

If you’ve been approved for a government-funded Support at Home (SAH), you have the option to choose an approved provider to deliver the care and support you need at home. These services are designed to help you stay safe, comfortable, and independent in your own home for as long as possible. Some providers offer support in just one local area, while others may service a wider region – so it’s worth comparing what’s available near you.

How to use the following pages On the following pages, you’ll find an alphabetical list of approved Support at Home providers, organised by region to help make your search easier. To simplify things further, each of the 10 regions has been broken down into local council districts. Use the maps and lists on pages 86-87 as a quick reference to find your region and council group. For example, the Maribyrnong is grouped under Western and colour-coded to match. A simpler way to search The directory is arranged in alphabetical order to help you find services quickly and easily. Each provider is listed with a contact phone number – so you can reach out directly and speak to someone without needing to go online. Should you need more detailed information about any provider, visit agedcareguide.com.au and search for them by name.

IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

agedcareguide.com.au

Victoria Edition 03

IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Regional Victoria

Metropolitan Melbourne

North West 01. 02. 03. 04. 05. 06. 07. 08. 09. 10.

Buloke Campaspe Central Goldfields Gannawarra Greater Bendigo Loddon Macedon Ranges Mildura Mount Alexander Swan Hill

West 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. 21.

Ararat Ballarat Golden Plains Hepburn Hindmarsh Horsham Moorabool Northern Grampians Pyrenees West Wimmera Yarriambiack

North East 31. 32. 33. 34. 35. 36. 37. 38. 39. 40. 41. 42.

Alpine Benalla Greater Shepparton Indigo Mansfield Mitchell Moira Murrindindi Strathbogie Towong Wangaratta Wodonga

South East 43. 44. 45. 46. 47. 48.

Bass Coast Baw Baw East Gippsland Latrobe South Gippsland Wellington

South West 22. 23. 24. 25. 26. 27. 28. 29. 30.

Colac Otway Corangamite Glenelg Greater Geelong Moyne Queenscliffe Southern Grampians Surf Coast Warrnambool

Melbourne Western 49. 50. 51. 52. 53. 54. 55. 56.

Brimbank Hobsons Bay Hume Maribyrnong Melton Merri-bek Moonee Valley Wyndham

Northern 57. 58. 59. 60. 61.

Banyule Darebin Nillumbik Whittlesea Yarra

Eastern 62. 63. 64. 65. 66. 67. 68.

Boroondara Knox Manningham Maroondah Monash Whitehorse Yarra Ranges

Southern 69. 70. 71. 72. 73. 74. 75. 76. 77. 78.

Bayside Cardinia Casey Frankston Glen Eira Greater Dandenong Kingston Mornington Peninsula Port Phillip Stonnington

IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

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121

Support at Home: Metropolitan Melbourne Western Melbourne Abigail Mamas Healthcare Services & 0401 093 396 Note: African, Arabic, Asian, Austrian, Northern European Absolute Care & Health

& 9070 9931

Note: Services include 24 hour care & after hospital care services

Accent Home Care & 8824 1000 Note: Arabic, CALD, Croatian, Dutch, European, Indian, Indo-Chinese, Jewish, LGBTIQ, NESB Partner Profile Page: IFC ACCS North & West & 1800 953 963 Note: Bosnian, Croatian, Macedonian, Slavic Acquaint & 9267 9090 Partner Profile Page: 27 Active Community Group

& 8820 0000

Note: Arabic, Asian, Assyrian, CALD, German, Hindi, Vietnamese Age Up Health

& 1300 254 326 Alpha Support at Home SOUTH AUSTRALIA & 1300 023 676 Alpha Support at Home VICTORIA & 1300 023 676 Ambition Health & 1300 668 655 At Your Service Home Care

& 1300 952 860

Note: CALD, European, Filipino, Maltese, Polish, South Asian, Spanish

AVWA Planned Activity Groups North and Home Care Packages North-EastSouth & 9428 9078 Note: Vietnamese AVWA Planned Activity Groups West and Home Care Packages West

& 9396 1922

Note: Vietnamese

Azure Specialists Home Care Services & 8612 1616 Baldwin Living HomeServe

& 1800 911 989

BallyCara HomeCare VIC & 1300 037 542 Note: Italian Baptcare Home Help Western Metro & 13 22 78 Note: Maltese Partner Profile Page: 3 Benetas Support at Home North West Metro & 1300 236 382 Note: ATSI, CALD, LGBTIQ, NESB Better Living Home Care Packages (VIC) & 1300 307 344 Note: CALD, Chinese, European, German, Italian BlueCross Community Services & 1300 964 392 Note: CALD Bolton Clarke Home and Community Support & 1300 221 122

CASS Care & 02 9718 7305 Note: CALD

HammondCare Home Care Melbourne & 1800 826 166

Cherubs Home Cleaning and Care Support & 0488 585 348

& 1300 911 728

Chinese Community Social Services Centre (CCSSCI) Home Care Packages & 8848 0288 Note: Chinese COASIT Aged Care (VIC) & 9349 9007 Note: Italian Partner Profile Page: 39 Colbrow Care & 8548 5453 Comfort Home Care

& 02 7258 7211 Comm Care

Holicare

& 8374 7603 Partner Profile Page: 23 Holicare

& 8374 7603 Partner Profile Page: 23 Holstep Health (previously Merri Health) Home Care Packages

& 9319 9406

Note: CALD, LGBTIQ

Complete Healthcare Connect

& 1800 854 300

Continuity Care Australia

& 1300 875 377

& 07 3472 5655 & 1800 012 273

Dovida - Melbourne Inner South & Bayside & 9576 8545 Dovida - Melbourne Maidstone & Western Suburbs

& 9317 5204

Dovida Australia & 1300 008 018 Effie Ioannou

Partner Profile Page: 9

Empower Homecare (EPHC) & 9942 7106

Note: Greek

Auspire Care VIC & 1300 433 983 Note: CALD, European, Filipino, Maltese, NESB Polish, South Asian, Spanish,NESB; Oxygen Supplement

Calvary Home Care Melbourne Service Centre & 1800 527 272

Australian Multicultural Community Services (AMCS) & 9689 9170 Note: CALD

Care Connect & 1800 692 464 Note: CALD, Chinese, European, Greek, Italian

Partner Profile Page: 107

Partner Profile Page: 33

Partner Profile Page: 1

Australian Unity Home Health & Care VIC & 1300 753 206

Care Connect VIC & 1800 692 464 Note: ATSI, CALD, LGBTIQ, NESB

Fronditha Care Home Care Packages & 9552 4100 Note: CALD, Greek, NESB

Partner Profile Page: 13

Partner Profile Page: 33

Australian Vietnamese Women's Association - Baybrook & 9428 9078

Care Next Door & 02 9666 7930

genU Aged Care Service & 1300 558 368

AVWA Home Care Services East & South & 9546 2699 Note: Vietnamese

& 1300 455 322

Carepro Disability Service & 9492 6982

HenderCare (VIC)

& 1300 764 433

Partner Profile Page: 31

Note: Asian, European

& 0411 757 006

Care Services Australia

HCA Home VIC

& 1300 422 111

& 9803 3504

Brotherhood of St. Laurence Home Care Packages & 1300 147 147

Partner Profile Page: 7

Happy Living Home Care Packages

Farris Care Services

& 1800 572 401

Feros Care/ At-home aged care in Victoria & 1300 418 418 Five Good Friends Home Care Services

& 1300 368 196

Great Service Home Care

& 1300 122 020

Guardian Healthcare Services

& 1300 978 009

Guardian Nursing Agency & 1300 133 633

Home Support Services (VIC) HomeCaring

Note: Asian, Chinese, Hindi, Indian, Vietnamese Hub & Spoke Health

& 1800 166 167

IWAA Home Care Services (VIC)

& 0435 878 173

Note: Arabic, Bosnian, CALD, Egyptian, Lebanese, Muslim, South African, Turkish Jewish Care In-Home Services

& 8517 5999 Note: Jewish

Just Better Care Melbourne Bayside & South East Melbourne

& 9596 2444

Note: Arabic, Filipino, Greek, Polish, Russian Partner Profile Page: 36-37 Just Better Care Melbourne Inner East

& 9070 3436

Partner Profile Page: 36-37 Just Better Care VIC

& 1300 587 823

Partner Profile Page: 36-37 Just For U Care

& 9578 3024

Note: Jewish, NESB

Kal'ang Respite Care Centre Aboriginal Corporation & 07 4124 7780 Note: ATSI, Asian, LGBTIQ Latrobe Community Health Service

& 1800 242 696

ATSI Aboriginal, Aboriginal,Torres TorresStrait StraitIslander Islander CALD Culturally andand Linguistically Diverse IBC Inside Cover IFC Inside Front Cover OBC Outside Back Cover ATSI CALD Culturally Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex andBack Questioning NESB Non-English Speaking Background. LGBTIQ Lesbian, Gay,should Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background Ethnic/cultural imply exclusivity. All services multicultural. Back Cover IFC Inside Front Cover OBC Outside Back Cover ATSI Aboriginal,notes Torres Straitnot Islander CALD Culturally and are Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, IntersexIBC andInside Questioning Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. NESB Non-English Speaking Background Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Victoria Edition 03

Support at Home: Metropolitan Melbourne Western Melbourne Leonie's Caring & 1800 491 805 Let's Get Care (VIC)

& 1300 497 442

Note: ATSI, CALD, LGBTIQ, NESB Life Without Barriers VIC

PCCV Home Care Packages & 9569 4020 Note: CALD, Polish Pearl Home Care - Melbourne Central

& 9124 3744

Pearl Home Care - Melbourne East

& 1800 792 359

& 0411 848 233

Lite n' Easy & 13 15 12 Note: Fee for service available

& 0416 673 632

Note: ATSI, CALD, LGBTIQ

Pearl Home Care - Melbourne West

Right at Home RightCare & 07 3054 1360 Note: Oxygen and enteral feeding supplement. Partner Profile Page: 5 Royal Freemasons Home Care

& 5326 0700

RusCare Community Care

Partner Profile Page: IBC

& 9793 0028

Note: Arabic, Asian, CALD European, Jewish, Muslim, NESB

Partner Profile Page: 16-17 Lively Home Care & 9070 4746

Pearl Home Care - North Melbourne & 9421 6860

Local Guardians Home Care Self Managed Specialists & 7067 0555

& 9123 0002

& 1300 111 227

Lumia Care & 02 9764 4488

& 9402 9533

mecwacare Home Care Packages

& 8573 4980 Note: CALD

Mercy Health Home Care Parkville

& 1300 478 776 Note: CALD

MiCare Home Care Packages -Victoria

& 1300 064 064

Note: Arabic, Asian, CALD, European, LGBTIQ, Latin American, Lebanese, NESB MiCare Home Care Packages Southern

& 1300 064 064

Note: Arabic, Asian, CALD, European, LGBTIQ, Latin American, Lebanese, NESB

Morcare Services & 9800 4433 Note: African, Asian, Chinese, Indian, Korean Mr Meticulous Services - cleaning +house & 0402 317 313 MRM Care Consultant & 0449 021 261 My Meals

& 0428 717 379 Omni-Care & 9484 8102 Parkglen Home Care Services

& 1300 117 147

Partner Profile Page: 41 Patty Health and Care Support Services & 08 7009 4495

Uniting AgeWell Grampians Home Care

& 1800 756 091

Pearl Home Care - North East Melbourne & 7302 0113

MCWA - Aged Care With A Difference & 9318 1111 Note: CALD, European, LGBTIQ, Slavic, Turkish, Ukrainian

United Spanish Latin American Welfare Centre Home Care Packages & 9318 2949 Note: CALD, Hispanic, Latin American, NESB, Spanish

Sacred Heart Local In-Home Care Services

& 8530 8300

Uniting AgeWell Respite and Carer Support, Victoria

& 1300 783 435

Partner Profile Page: IBC Vasey RSL Care Veterans Home Care

Note: LGBTIQ

& 9810 5570

Salvos Home Care VIC

Partner Profile Page: 28-29

People First Healthcare

Partner Profile Page: 58-59

& 9810 5570

Note: ATSI, Arabic, Asian, CALD, European, LGBTIQ, Latin American, Lebanese, NESB

& 9133 4056

Senior Helpers Casey

Partner Profile Page: 28-29

Sequel Home Care & 9499 1200

VASS Aged Care & Disability Support Services & 9359 2861 Note: Arabic, Assyrian, CALD, Lebanese, NESB, Turkish

Pearl Home Care - South Yarra

Prestige Inhome Care Melbourne

& 1300 103 010

Prompt Care Home Care Packages Metropolitan VIC & 1800 472 273 PRONIA Aged Care Services Eastern/ Northern Metro Region

& 8560 4444

SereneCare

& 1300 773 174 Silver Chain

& 1300 650 803 Silverchain VIC

& 1300 650 803

Note: CALD, Greek

Partner Profile Page: 19

PRONIA Aged Care Services Southern/ Western Metro Region & 9388 9998 Note: CALD, Greek

Southern Cross Care Home Care Victoria & 1800 852 772 Note: ATSI, CALD, LGBTIQ

Reachwell Support

& 1300 473 224 Regal Care

& 9252 4141 Regis Home Care Eastern Metro & 1300 188 740 Right at Home Melbourne Brighton

& 8583 7447

Note: Oxygen and enteral feeding supplement. Partner Profile Page: 5

Right at Home Melbourne Glen Waverley & 8521 7120 Note: Oxygen and enteral feeding supplement. Partner Profile Page: 5 Right at Home Melbourne North & 8407 8814 Partner Profile Page: 5

Spectrum

& 1300 735 653 Note: CALD

Vasey RSL Home Care

Vege2go(vegan, vegetarian, gluten free, low fodmap meal provider)

& 0450 876 088

Vision Australia - Home Care Package (VIC)

& 1300 847 466

Note: CALD; Priority for clients who are blind or have low vision Vivir healthcare

& 1300 184 847 VMCH Home Care Services Western Metro Region

& 1300 698 624

Note: CALD, Maltese

Star Residential Care & 9763 8009

Partner Profile Page: 11

Tender Loving Cuisine Australia

& 1300 698 624

& 1800 801 200 The CareSide & 1300 854 080

VMCH Victoria

Partner Profile Page: 11 Wintringham Home Care Packages Metropolitan VIC

The Good Meal Co.

& 9034 4824

Trilogy Care & 1300 459 190 Note: ATSI, CALD, LGBTIQ

& 0413 092 769

& 1800 155 255

Woman's Way Cleaning Services

Partner Profile Page: 93 TSC Home & Community Care

& 9898 5566

Note: Asian, CALD, Chinese, Malaysian, Singaporean, South Asian, Vietnamese United Home Services Victoria

& 1800 222 899

ATSI Aboriginal, Torres Strait and Linguistically Diverse IBCIntersex Inside and BackQuestioning Cover IFC InsideNESB Front Non-English Cover OBCSpeaking Outside Back Cover ATSI Aboriginal, Torres StraitIslander Islander CALD Culturally CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Background. LGBTIQ Lesbian, Gay, Transgender, IntersexAlland Questioning NESB Non-English Speaking Background Ethnic/cultural notesBisexual, should not imply exclusivity. services are multicultural. IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.

agedcareguide.com.au

Support at Home: Metropolitan Melbourne Western Abigail Mamas Healthcare Services & 0401 093 396 Note: African, Arabic, Asian, Austrian, Northern European Aboriginal Community Elders Services

& 9383 4244

Note: ATSI; Koori Community Aged Care Packages services available Absolute Care & Health

& 9070 9931

Note: Services include 24 hour care & after hospital care services

Australian Unity Home Health & Care VIC & 1300 753 206 Partner Profile Page: 13 Australian Vietnamese Women's Association - Baybrook & 9428 9078 AVWA Home Care Services East & South & 9546 2699 Note: Vietnamese AVWA Planned Activity Groups North and Home Care Packages North-EastSouth & 9428 9078 Note: Vietnamese AVWA Planned Activity Groups West and Home Care Packages West & 9396 1922 Note: Vietnamese Baptcare Home Help Northern Metro

& 13 22 78

Note: Maltese

& 9267 9090

Partner Profile Page: 3

Partner Profile Page: 27

Baptcare Home Help Western Metro & 13 22 78 Note: Maltese

Active Community Group

& 8820 0000

Note: Arabic, Asian, Assyrian, CALD, German, Hindi, Vietnamese

Age Up Health & 1300 254 326 Alpha Support at Home VICTORIA

& 1300 023 676 Ambition Health

& 1300 668 655 At Your Service Home Care

& 1300 952 860

Partner Profile Page: 3

Partner Profile Page: 33

Five Good Friends Home Care Services

& 1300 368 196

Partner Profile Page: 1 Fronditha Care Home Care Packages

Care Next Door

& 9552 4100

Care Services Australia & 1300 455 322

& 1300 558 368

& 02 9666 7930

Carepro Disability Service

Note: CALD, Greek, NESB genU Aged Care Service Great Service Home Care

& 9492 6982

& 1300 122 020

Cherubs Home Cleaning and Care Support & 0488 585 348

& 1300 978 009

Chinese Community Social Services Centre (CCSSCI) Home Care Packages & 8848 0288 Note: Chinese COASIT Aged Care (VIC)

Guardian Healthcare Services Guardian Nursing Agency

& 1300 133 633

HammondCare Home Care Melbourne

& 1800 826 166

Happy Living Home Care Packages

& 9349 9007

& 1300 911 728

Partner Profile Page: 39

& 1300 422 111

Note: Italian

Colbrow Care

HCA Home VIC

healthAbility Support at Home

Comfort Home Care

Partner Profile Page: OBC

Better Living Home Care Packages (VIC) & 1300 307 344 Note: CALD, Chinese, European, German, Italian

Comm Care & 9803 3504 Note: Asian, European

& 1300 764 433

BlueCross Community Services

Bolton Clarke Home and Community Support & 1300 221 122

Partner Profile Page: 107

Note: Asian, CALD, Filipino

Care Connect VIC & 1800 692 464 Note: ATSI, CALD, LGBTIQ, NESB

FCCVI Home & Community Care

& 9687 9011

& 9430 9104

AusGroup Victoria

Australian Multicultural Community Services (AMCS) & 9689 9170 Note: CALD

Partner Profile Page: 33

& 8548 5453

& 1300 964 392

Auspire Care VIC & 1300 433 983 Note: CALD, European, Filipino, Maltese, NESB Polish, South Asian, Spanish,NESB; Oxygen Supplement

Farris Care Services & 1800 572 401

Benetas Support at Home North West Metro & 1300 236 382 Note: ATSI, CALD, LGBTIQ, NESB

Note: CALD, European, Filipino, Maltese, Polish, South Asian, Spanish

& 9305 4620

Care Connect & 1800 692 464 Note: CALD, Chinese, European, Greek, Italian

Note: CALD

Brotherhood of St. Laurence Home Care Packages & 1300 147 147

& 02 7258 7211

Complete Healthcare Connect & 07 3472 5655

Holicare

& 8374 7603 Partner Profile Page: 23 Holicare

Continuity Care Australia & 1800 012 273

& 8374 7603

Dovida - Melbourne Inner North

Partner Profile Page: 23

Dovida - Melbourne Maidstone & Western Suburbs & 9317 5204

& 9319 9406

& 9386 5530

Partner Profile Page: 9

Dovida Australia & 1300 008 018

Calvary Home Care Melbourne Service Centre & 1800 527 272

Effie Ioannou & 0411 757 006 Note: Greek

Partner Profile Page: 7

HenderCare (VIC)

Empower Homecare (EPHC)

& 9942 7106

Holstep Health (previously Merri Health) Home Care Packages Note: CALD, LGBTIQ Partner Profile Page: 31 Home Support Services (VIC)

& 1800 854 300 HomeCaring

& 1300 875 377

Note: Asian, Chinese, Hindi, Indian, Vietnamese

ATSI Aboriginal, Torres TorresStrait StraitIslander Islander CALDCALD Culturally and and Linguistically Diverse IBC Inside Cover IFC Inside Front Cover OBC Outside Back Cover ATSI Aboriginal, Culturally Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex andBack Questioning NESB Non-English Speaking Background. LGBTIQ Lesbian, Gay,should Bisexual, Intersex and Questioning NESB Non-English Speaking Background Ethnic/cultural notes notTransgender, imply exclusivity. All services are multicultural. IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.

Victoria Edition 03

Support at Home: Metropolitan Melbourne Western Hub & Spoke Health & 1800 166 167 Hume City Council Aged Care Services

& 9205 2200

integratedliving Victoria & 1300 782 896 Partner Profile Page: 35 IPC Health Aged Care Services & 9296 1200 Note: ATSI, CALD, LGBTIQ IWAA Home Care Services (VIC) & 0435 878 173 Note: Arabic, Bosnian, CALD, Egyptian, Lebanese, Muslim, South African, Turkish Just Better Care Hume & Southern Riverina & 5873 2034 Partner Profile Page: 36-37 Just Better Care Melbourne West

& 9059 9800

Partner Profile Page: 36-37 Just Better Care Seymour & 0465 448 888 Partner Profile Page: 36-37 Just Better Care VIC

& 1300 587 823

Partner Profile Page: 36-37 Just Better Care Western Victoria & 5381 1432 Partner Profile Page: 36-37 Just For U Care & 9578 3024 Note: Jewish, NESB Kal'ang Respite Care Centre Aboriginal Corporation

& 07 4124 7780

Note: ATSI, Asian, LGBTIQ

Latrobe Community Health Service & 1800 242 696 Leonie's Caring

& 1800 491 805 Let's Get Care (VIC) & 1300 497 442 Note: ATSI, CALD, LGBTIQ, NESB

Life Without Barriers VIC & 1800 792 359 Note: ATSI, CALD, LGBTIQ

My Meals & 0428 717 379

Lite n' Easy & 13 15 12 Note: Fee for service available

& 08 6146 6296

Partner Profile Page: 16-17 Lively Home Care & 9070 4746 Mayflower Home Care & 9591 1100 MCWA - Aged Care With A Difference & 9318 1111 Note: CALD, European, LGBTIQ, Slavic, Turkish, Ukrainian

My Way

Nexia Aged Care - Home Care & 1300 384 004

Partner Profile Page: 5

& 1800 756 091

Northern Health Home Care Packages

& 9495 3219

Note: ATSI, CALD, LGBTIQ, NESB Omni-Care

& 9484 8102

Note: CALD

Partner Profile Page: 41

Mercy Health Home Care Geelong & 1300 478 776

Patty Health and Care Support Services & 08 7009 4495

Mercy Health Home Care Reservoir

& 1300 478 776

Note: Greek, Italian MiCare Home Care Packages -Victoria

PCCV Home Care Packages

MRM Care Consultant

& 0449 021 261

Partner Profile Page: 58-59 Seniors Community Care

& 5977 6966

Sequel Home Care

& 9499 1200 SereneCare

& 1300 650 803

People First Healthcare

& 1300 650 803

Note: ATSI, Arabic, Asian, CALD, European, LGBTIQ, Latin American, Lebanese, NESB

Partner Profile Page: 19

Prestige Inhome Care Melbourne & 1300 103 010

Mr Meticulous Services - cleaning +house & 0402 317 313

Salvos Home Care VIC

& 1300 111 227

Pearl Home Care - Melbourne West

& 0416 673 632

MiCare Home Care Packages Southern & 1300 064 064 Note: Arabic, Asian, CALD, European, LGBTIQ, Latin American, Lebanese, NESB

Morcare Services & 9800 4433 Note: African, Asian, Chinese, Indian, Korean

Sacred Heart Local In-Home Care Services & 8530 8300 Note: LGBTIQ

& 1300 773 174

Note: CALD, Polish

& 9402 9533

Moonee Valley City Council Aged & Disability Services & 9243 8748 Note: CALD; Meals on Wheels available

Royal Freemasons Home Care

& 9569 4020

& 1300 064 064

Note: Arabic, Asian, CALD, European, LGBTIQ, Latin American, Lebanese, NESB

Note: Oxygen and enteral feeding supplement.

Northern Health & 9495 3144

mecwacare Home Care Packages

Mercy Health Home Care Parkville & 1300 478 776 Note: CALD

Right at Home RightCare

& 07 3054 1360

Partner Profile Page: 25

Parkglen Home Care Services & 1300 117 147

& 8573 4980

Resetnthrive & 0400 239 237 Note: Meal preparation

Prompt Care Home Care Packages Metropolitan VIC & 1800 472 273 PRONIA Aged Care Services Eastern/ Northern Metro Region

& 8560 4444

Note: CALD, Greek

PRONIA Aged Care Services Southern/ Western Metro Region & 9388 9998 Note: CALD, Greek Reachwell Support & 1300 473 224

Silver Chain

Silverchain VIC

Spectrum

& 1300 735 653 Note: CALD

Star Residential Care

& 9763 8009

Sunbury and Cobaw Community Health Home Care Packages & 5421 6061 Note: ATSI Tender Loving Cuisine Australia

& 1800 801 200 The CareSide

& 1300 854 080 The Good Meal Co.

& 1800 155 255

Regal Care

& 9252 4141

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background. LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.

agedcareguide.com.au

Support at Home: Metropolitan Melbourne Western Trilogy Care & 1300 459 190 Note: ATSI, CALD, LGBTIQ

Uniting AgeWell Melbourne North Home Care & 9658 5696

Partner Profile Page: 93

Partner Profile Page: IBC

TSC Home & Community Care

Uniting AgeWell Melbourne West Metro Home Care & 9111 9593 Note: CALD

& 9898 5566

Note: Asian, CALD, Chinese, Malaysian, Singaporean, South Asian, Vietnamese

United Home Services Victoria & 1800 222 899 United Spanish Latin American Welfare Centre Home Care Packages & 9318 2949 Note: CALD, Hispanic, Latin American, NESB, Spanish Uniting AgeWell Grampians Home Care & 5326 0700

Partner Profile Page: IBC Uniting AgeWell Respite and Carer Support, Victoria & 1300 783 435 Partner Profile Page: IBC Vasey RSL Care Veterans Home Care

& 9810 5570

Partner Profile Page: 28-29

Vasey RSL Home Care & 9810 5570 Partner Profile Page: 28-29

VMCH Home Care Services Western Metro Region & 1300 698 624 Note: CALD, Maltese

VASS Aged Care & Disability Support Services

Partner Profile Page: 11

Note: Arabic, Assyrian, CALD, Lebanese, NESB, Turkish

& 1300 698 624

& 9359 2861

Vege2go(vegan, vegetarian, gluten free, low fodmap meal provider) & 0450 876 088 Vision Australia - Home Care Package (VIC) & 1300 847 466 Note: CALD; Priority for clients who are blind or have low vision

VMCH Victoria

Partner Profile Page: 11 Wintringham Home Care Packages Metropolitan VIC & 9034 4824 Woman's Way Cleaning Services

& 0413 092 769

Vivir healthcare

& 1300 184 847

Partner Profile Page: IBC

Northern Abigail Mamas Healthcare Services & 0401 093 396 Note: African, Arabic, Asian, Austrian, Northern European Aboriginal Community Elders Services

& 9383 4244

Note: ATSI; Koori Community Aged Care Packages services available

Absolute Care & Health & 9070 9931 Note: Services include 24 hour care & after hospital care services Accent Home Care

& 8824 1000

Note: Arabic, CALD, Croatian, Dutch, European, Indian, Indo-Chinese, Jewish, LGBTIQ, NESB Partner Profile Page: IFC

Access Health & Community Richmond & 9810 3000 Note: Asian, CALD, Dutch, Indian, Turkish, Vietnamese ACCS North & West

& 1800 953 963

Note: Bosnian, Croatian, Macedonian, Slavic

Acquaint & 9267 9090 Partner Profile Page: 27 Active Community Group

& 8820 0000

Note: Arabic, Asian, Assyrian, CALD, German, Hindi, Vietnamese Age Up Health

& 1300 254 326

Alpha Support at Home VICTORIA & 1300 023 676 Ambition Health

& 1300 668 655

Baldwin Living HomeServe & 1800 911 989 BallyCara HomeCare VIC

Care Connect & 1800 692 464 Note: CALD, Chinese, European, Greek, Italian

& 1300 037 542 Note: Italian

Partner Profile Page: 33

& 1300 952 860

Baptcare Home Help Northern Metro & 13 22 78 Note: Maltese

& 1800 692 464

Auspire Care VIC & 1300 433 983 Note: CALD, European, Filipino, Maltese, NESB Polish, South Asian, Spanish,NESB; Oxygen Supplement

Partner Profile Page: 3

Partner Profile Page: 33

At Your Service Home Care Note: CALD, European, Filipino, Maltese, Polish, South Asian, Spanish

Australian Multicultural Community Services (AMCS) & 9689 9170 Note: CALD Partner Profile Page: 107 Australian Unity Home Health & Care VIC & 1300 753 206 Partner Profile Page: 13 Australian Vietnamese Women's Association - Baybrook & 9428 9078 AVWA Home Care Services East & South & 9546 2699 Note: Vietnamese AVWA Planned Activity Groups North and Home Care Packages North-East-South & 9428 9078 Note: Vietnamese AVWA Planned Activity Groups West and Home Care Packages West & 9396 1922 Note: Vietnamese

Benetas Support at Home East Metro and Yarra Valley & 1300 236 382 Note: ATSI, CALD, LGBTIQ, NESB Benetas Support at Home North West Metro & 1300 236 382 Note: ATSI, CALD, LGBTIQ, NESB

Care Connect VIC Note: ATSI, CALD, LGBTIQ, NESB Care Next Door

& 02 9666 7930 Care Services Australia

& 1300 455 322

Carepro Disability Service

& 9492 6982 CASS Care

Better Living Home Care Packages (VIC) & 1300 307 344 Note: CALD, Chinese, European, German, Italian

& 02 9718 7305

BlueCross Community Services

Note: Chinese

& 1300 964 392 Note: CALD

Bolton Clarke Home and Community Support & 1300 221 122

Note: CALD

Chinese Community Social Services Centre (CCSSCI) Home Care Packages

& 8848 0288

COASIT Aged Care (VIC)

& 9349 9007 Note: Italian

Partner Profile Page: 39 Colbrow Care

Brotherhood of St. Laurence Home Care Packages & 1300 147 147

& 8548 5453

Partner Profile Page: 9

& 02 7258 7211

Calvary Home Care Melbourne Service Centre & 1800 527 272

& 9803 3504

Comfort Home Care

Comm Care

Note: Asian, European

Partner Profile Page: 7

Victoria Edition 03

Support at Home: Metropolitan Melbourne Northern Complete Healthcare Connect & 07 3472 5655 Continuity Care Australia

& 1800 012 273

Dovida - Melbourne Outer North East

& 9439 6676

Dovida Australia

& 1300 008 018 EACH Home Care Packages (VIC)

& 1300 003 224

Note: Includes packages for DVA & those experiencing homelessness

Effie Ioannou & 0411 757 006 Note: Greek Farris Care Services & 1800 572 401 FCCVI Home & Community Care & 9687 9011 Note: Asian, CALD, Filipino Five Good Friends Home Care Services

& 1300 368 196

Partner Profile Page: 1 Fronditha Care Home Care Packages

& 9552 4100

Holstep Health (previously Merri Health) Home Care Packages & 9319 9406 Note: CALD, LGBTIQ

Mayflower Home Care & 9591 1100

Partner Profile Page: 31

Note: CALD, European, LGBTIQ, Slavic, Turkish, Ukrainian

Home Support Services (VIC)

& 1800 854 300

& 8573 4980

Note: CALD

& 1300 188 740

Iris Manor

Mercy Health Home Care Reservoir & 1300 478 776 Note: Greek, Italian MiCare Home Care Packages -Victoria

Note: Oxygen and enteral feeding supplement.

Note: Arabic, Asian, CALD, European, LGBTIQ, Latin American, Lebanese, NESB

Partner Profile Page: 5

& 9813 8566

Note: CALD, NESB

IWAA Home Care Services (VIC) & 0435 878 173 Note: Arabic, Bosnian, CALD, Egyptian, Lebanese, Muslim, South African, Turkish Just Better Care Melbourne Metro North & 8820 6717 Partner Profile Page: 36-37 Just Better Care Seymour

Great Service Home Care & 1300 122 020

& 1300 587 823

HammondCare Home Care Melbourne

& 1800 826 166

Happy Living Home Care Packages

& 1300 911 728 HCA Home VIC

& 1300 422 111 healthAbility Support at Home

& 9430 9104

Just Better Care VIC Partner Profile Page: 36-37 Just For U Care

& 9578 3024

Note: Jewish, NESB

Kal'ang Respite Care Centre Aboriginal Corporation & 07 4124 7780 Note: ATSI, Asian, LGBTIQ Latrobe Community Health Service

& 1800 242 696 Leonie's Caring

& 1800 491 805 Let's Get Care (VIC)

& 1300 497 442

& 1300 064 064

MiCare Home Care Packages Southern & 1300 064 064 Note: Arabic, Asian, CALD, European, LGBTIQ, Latin American, Lebanese, NESB Morcare Services

& 9800 4433

Note: African, Asian, Chinese, Indian, Korean

Mr Meticulous Services - cleaning +house & 0402 317 313 MRM Care Consultant & 0449 021 261 My Meals

& 0428 717 379 Northern Health

& 9495 3144

Northern Health Home Care Packages & 9495 3219 Note: ATSI, CALD, LGBTIQ, NESB Omni-Care

& 9484 8102 Parkglen Home Care Services

& 1300 117 147

Partner Profile Page: OBC

Note: ATSI, CALD, LGBTIQ, NESB

Partner Profile Page: 41

HenderCare (VIC)

Life Without Barriers VIC & 1800 792 359 Note: ATSI, CALD, LGBTIQ

Patty Health and Care Support Services & 08 7009 4495

& 1300 764 433 Holicare & 8374 7603

Regal Care

Hub & Spoke Health

& 1800 166 167

Partner Profile Page: 36-37

Guardian Nursing Agency

Mercy Health Home Care Parkville

Reachwell Support

& 1300 473 224 & 9252 4141

genU Aged Care Service & 1300 558 368

& 1300 133 633

Note: CALD

PRONIA Aged Care Services Eastern/ Northern Metro Region & 8560 4444 Note: CALD, Greek

& 1300 478 776

Note: CALD, Greek, NESB

Guardian Healthcare Services

mecwacare Home Care Packages

HomeCaring & 1300 875 377 Note: Asian, Chinese, Hindi, Indian, Vietnamese

& 0465 448 888

& 1300 978 009

MCWA - Aged Care With A Difference

& 9318 1111

Prompt Care Home Care Packages Metropolitan VIC & 1800 472 273

Lite n' Easy

PCCV Home Care Packages

Regis Home Care Eastern Metro Right at Home RightCare

& 07 3054 1360

Royal Freemasons Home Care

& 1800 756 091

RusCare Community Care

& 9793 0028

Note: Arabic, Asian, CALD European, Jewish, Muslim, NESB Sacred Heart Local In-Home Care Services

& 8530 8300 Note: LGBTIQ

Salvos Home Care VIC

& 1300 111 227

Partner Profile Page: 58-59 Senior Helpers MSE

& 8524 7699

Seniors Community Care

& 5977 6966

Sequel Home Care

& 9499 1200 SereneCare

& 1300 773 174 Silver Chain

& 1300 650 803 Silverchain VIC

& 1300 650 803 Partner Profile Page: 19 Spectrum

& 1300 735 653 Note: CALD

St Vincent's Home Care Melbourne

& 13 15 12

& 9569 4020

& 1300 703 346

Holicare & 8374 7603

Partner Profile Page: 16-17

& 9763 8009

Partner Profile Page: 23

& 9070 4746

People First Healthcare & 9402 9533 Note: ATSI, Arabic, Asian, CALD, European, LGBTIQ, Latin American, Lebanese, NESB

Partner Profile Page: 23

Note: Fee for service available Lively Home Care MannaCare Community Care

& 1300 902 023

Note: Arabic, Asian, Greek, Indian

Note: CALD, Polish

Prestige Inhome Care Melbourne & 1300 103 010

Star Residential Care Tender Loving Cuisine Australia

& 1800 801 200 The CareSide

& 1300 854 080

ATSI Torres Culturally and Linguistically Diverse IBC Insideand BackQuestioning Cover IFC InsideNESB Front Non-English Cover OBCSpeaking Outside Back Cover ATSIAboriginal, Aboriginal, TorresStrait StraitIslander Islander CALD CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex Background. LGBTIQ Lesbian, Gay, Transgender, IntersexAlland Questioning NESB Non-English Speaking Background Ethnic/cultural notesBisexual, should not imply exclusivity. services are multicultural. IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.

agedcareguide.com.au

Support at Home: Metropolitan Melbourne Northern The Good Meal Co. & 1800 155 255 Trilogy Care

Uniting AgeWell Community Hub, Burwood East & 7503 7200

& 1300 459 190

Partner Profile Page: IBC

Partner Profile Page: 93

Uniting AgeWell Grampians Home Care & 5326 0700

Note: ATSI, CALD, LGBTIQ TSC Home & Community Care

& 9898 5566

Note: Asian, CALD, Chinese, Malaysian, Singaporean, South Asian, Vietnamese

United Home Services Victoria & 1800 222 899 United Spanish Latin American Welfare Centre Home Care Packages

& 9318 2949

Note: CALD, Hispanic, Latin American, NESB, Spanish

Partner Profile Page: IBC Uniting AgeWell Melbourne North Home Care & 9658 5696 Partner Profile Page: IBC Vasey RSL Care Veterans Home Care

& 9810 5570

Partner Profile Page: 28-29

Vasey RSL Home Care & 9810 5570

Vivir healthcare & 1300 184 847

Partner Profile Page: 28-29

VMCH Home Care Services Eastern/ Northern Metro Region & 1300 698 624 Note: CALD

VASS Aged Care & Disability Support Services & 9359 2861 Note: Arabic, Assyrian, CALD, Lebanese, NESB, Turkish Vege2go(vegan, vegetarian, gluten free, low fodmap meal provider) & 0450 876 088

Partner Profile Page: 11 VMCH Victoria

& 1300 698 624 Partner Profile Page: 11 Wintringham Home Care Packages Metropolitan VIC

Vision Australia - Home Care Package (VIC) & 1300 847 466 Note: CALD; Priority for clients who are blind or have low vision

& 9034 4824

BASScare Home Care & 8809 0050

Carepro Disability Service & 9492 6982

Benetas Support at Home East Metro and Yarra Valley

& 02 9718 7305

Woman's Way Cleaning Services

& 0413 092 769

Eastern Abigail Mamas Healthcare Services & 0401 093 396 Note: African, Arabic, Asian, Austrian, Northern European Aboriginal Community Elders Services

& 9383 4244

Note: ATSI; Koori Community Aged Care Packages services available Absolute Care & Health

& 9070 9931

Note: Services include 24 hour care & after hospital care services

Accent Home Care & 8824 1000 Note: Arabic, CALD, Croatian, Dutch, European, Indian, Indo-Chinese, Jewish, LGBTIQ, NESB Partner Profile Page: IFC Access Health & Community Richmond & 9810 3000 Note: Asian, CALD, Dutch, Indian, Turkish, Vietnamese ACCS South & East & 1800 953 963 Note: Bosnian, Croatian, Macedonian, Slavic Acquaint

& 9267 9090 Partner Profile Page: 27 Active Community Group & 8820 0000 Note: Arabic, Asian, Assyrian, CALD, German, Hindi, Vietnamese

Ambition Health & 1300 668 655 At Your Service Home Care

& 1300 952 860

Note: CALD, European, Filipino, Maltese, Polish, South Asian, Spanish

& 1300 236 382

Australian Multicultural Community Services (AMCS) & 9689 9170 Note: CALD

Better Living Home Care Packages (VIC) & 1300 307 344 Note: CALD, Chinese, European, German, Italian

Partner Profile Page: 107 Australian Unity Home Health & Care VIC & 1300 753 206 Partner Profile Page: 13 Australian Vietnamese Women's Association - Baybrook & 9428 9078 AVWA Home Care Services East & South & 9546 2699 Note: Vietnamese AVWA Planned Activity Groups North and Home Care Packages North-EastSouth & 9428 9078 Note: Vietnamese AVWA Planned Activity Groups West and Home Care Packages West & 9396 1922 Note: Vietnamese Azure Specialists Home Care Services

& 8612 1616

Baldwin Living HomeServe

Note: ATSI, CALD, LGBTIQ, NESB

BlueCross Community Services

& 1300 964 392 Note: CALD

Bolton Clarke Home and Community Support & 1300 221 122

Cherubs Home Cleaning and Care Support & 0488 585 348 Chinese Community Social Services Centre (CCSSCI) Home Care Packages & 8848 0288 Note: Chinese COASIT Aged Care (VIC)

& 9349 9007 Note: Italian

Partner Profile Page: 39 Colbrow Care

& 8548 5453

Partner Profile Page: 9

& 02 7258 7211

Calvary Home Care Melbourne Service Centre

& 9803 3504

& 1800 527 272

Partner Profile Page: 7 Care Connect & 1800 692 464 Note: CALD, Chinese, European, Greek, Italian Partner Profile Page: 33 Care Connect VIC & 1800 692 464 Note: ATSI, CALD, LGBTIQ, NESB Partner Profile Page: 33

& 1800 911 989

Alpha Support at Home VICTORIA & 1300 023 676

& 13 22 78

& 02 9666 7930

Partner Profile Page: 3

Care Services Australia & 1300 455 322

Baptcare Home Help Eastern Metro

Note: CALD

Brotherhood of St. Laurence Home Care Packages & 1300 147 147

Age Up Health

& 1300 254 326

CASS Care

Care Next Door

Comfort Home Care

Comm Care

Note: Asian, European Complete Healthcare Connect

& 07 3472 5655

Continuity Care Australia

& 1800 012 273

Cumberland View Home Care

& 9790 0555

Dovida - Melbourne Eastern Suburbs

& 9877 3773

Dovida - Melbourne Inner East

& 9913 7710

Dovida - Melbourne Outer East

& 9754 4861

Victoria Edition 03

Support at Home: Metropolitan Melbourne Eastern Dovida Australia & 1300 008 018 EACH Home Care Packages (VIC)

& 1300 003 224

Note: Includes packages for DVA & those experiencing homelessness

Effie Ioannou & 0411 757 006 Note: Greek Five Good Friends Home Care Services

& 1300 368 196

Partner Profile Page: 1 Fronditha Care Home Care Packages & 9552 4100 Note: CALD, Greek, NESB genU Aged Care Service

& 1300 558 368

Great Service Home Care & 1300 122 020

IWAA Home Care Services (VIC) & 0435 878 173 Note: Arabic, Bosnian, CALD, Egyptian, Lebanese, Muslim, South African, Turkish Jewish Care In-Home Services & 8517 5999 Note: Jewish Just Better Care Melbourne Outer East & Melbourne Outer North East & 5972 1860 Partner Profile Page: 36-37

Morcare Services & 9800 4433 Note: African, Asian, Chinese, Indian, Korean

Right at Home RightCare & 07 3054 1360 Note: Oxygen and enteral feeding supplement.

Mr Meticulous Services - cleaning +house & 0402 317 313

Partner Profile Page: 5

MRM Care Consultant

& 0449 021 261 My Meals

& 0428 717 379 Northern Health

Royal Freemasons Home Care

& 1800 756 091

RusCare Community Care

& 9793 0028

Note: Arabic, Asian, CALD European, Jewish, Muslim, NESB Salvos Home Care VIC

Just Better Care VIC

& 9495 3144

& 1300 111 227

Partner Profile Page: 36-37

& 9131 5500

Olivet Care Home Care Services

Partner Profile Page: 58-59

Omni-Care

& 8524 7699

Parkglen Home Care Services & 1300 117 147

& 9133 4056

Partner Profile Page: 41

& 5977 6966

& 1300 587 823 Just For U Care

& 9578 3024

Note: Jewish, NESB

& 9484 8102

Senior Helpers MSE Senior Helpers Casey

Guardian Healthcare Services & 1300 978 009

Kal'ang Respite Care Centre Aboriginal Corporation & 07 4124 7780 Note: ATSI, Asian, LGBTIQ

Guardian Nursing Agency & 1300 133 633

Latrobe Community Health Service & 1800 242 696

Patty Health and Care Support Services & 08 7009 4495

& 9499 1200

HammondCare Home Care Melbourne & 1800 826 166

Leonie's Caring & 1800 491 805

& 9569 4020

PCCV Home Care Packages

& 1300 773 174

Happy Living Home Care Packages & 1300 911 728

& 1300 497 442

Pearl Home Care - Melbourne East & 0411 848 233

Life Without Barriers VIC & 1800 792 359 Note: ATSI, CALD, LGBTIQ

People First Healthcare & 9402 9533 Note: ATSI, Arabic, Asian, CALD, European, LGBTIQ, Latin American, Lebanese, NESB

HCA Home VIC

& 1300 422 111 healthAbility Support at Home & 9430 9104 Partner Profile Page: OBC HenderCare (VIC)

Let's Get Care (VIC) Note: ATSI, CALD, LGBTIQ, NESB

Lite n' Easy & 13 15 12 Note: Fee for service available

& 1300 764 433

Partner Profile Page: 16-17

Holicare & 8374 7603

Lively Home Care & 9070 4746

Partner Profile Page: 23 Holicare & 8374 7603 Partner Profile Page: 23 Home Care Assistance South East Melbourne & 9005 1159

MannaCare Community Care

& 1300 902 023

Note: Arabic, Asian, Greek, Indian

MCWA - Aged Care With A Difference & 9318 1111 Note: CALD, European, LGBTIQ, Slavic, Turkish, Ukrainian

Note: CALD, Polish

Prestige Inhome Care Melbourne

& 1300 103 010

Note: CALD, Greek Reachwell Support

& 1300 473 224 Regal Care

& 9252 4141

Note: CALD

Regis Home Care Eastern Metro & 1300 188 740

Mercy Health Home Care Hughesdale & 1300 478 776

Hub & Spoke Health & 1800 166 167

Note: Greek, Italian

Note: Oxygen and enteral feeding supplement.

MiCare Home Care Packages -Victoria

Partner Profile Page: 5

Note: Arabic, Asian, CALD, European, LGBTIQ, Latin American, Lebanese, NESB

Silverchain VIC

& 1300 650 803 Partner Profile Page: 19 Simply Helping Goulburn Valley

& 5795 1635 Spectrum

& 1300 735 653 Note: CALD

& 9763 8009

mecwacare Home Care Packages

& 1300 064 064

Silver Chain

& 1300 650 803

PRONIA Aged Care Services Eastern/ Northern Metro Region

& 8560 4444

HomeCaring & 1300 875 377 Note: Asian, Chinese, Hindi, Indian, Vietnamese

Iris Manor & 9813 8566 Note: CALD, NESB

SereneCare

& 1300 703 346

& 8573 4980

Mercy Health Home Care Reservoir

Sequel Home Care

Prompt Care Home Care Packages Metropolitan VIC & 1800 472 273

Home Support Services (VIC) & 1800 854 300

& 1300 478 776

Seniors Community Care

Right at Home Melbourne Glen Waverley

& 8521 7120

St Vincent's Home Care Melbourne Star Residential Care Tender Loving Cuisine Australia

& 1800 801 200 The CareSide

& 1300 854 080 The Good Meal Co.

& 1800 155 255 Trilogy Care

& 1300 459 190

Note: ATSI, CALD, LGBTIQ Partner Profile Page: 93 TSC Home & Community Care

& 9898 5566

Note: Asian, CALD, Chinese, Malaysian, Singaporean, South Asian, Vietnamese United Home Services Victoria

& 1800 222 899

ATSI Torres Strait StraitIslander Islander CALDCALD Culturally and and Linguistically Diverse IBC Inside Cover IFC Inside Front Cover OBC Outside Back Cover ATSI Aboriginal, Aboriginal, Torres Culturally Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex andBack Questioning NESB Non-English Speaking Background. LGBTIQ Lesbian, Gay,should Bisexual, Intersex and Questioning NESB Non-English Speaking Background Ethnic/cultural notes notTransgender, imply exclusivity. All services are multicultural. IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.

Victoria Edition 03

Support at Home: Metropolitan Melbourne Support at Home: Metropolitan Melbourne Eastern Eastern United Spanish Latin American United Latin American WelfareSpanish Centre Home Care Packages Welfare 2949 Home Care Packages & 9318 Centre 9318 2949 & Note: CALD, Hispanic, Latin American, Note: Hispanic, Latin American, NESB,CALD, Spanish NESB, Spanish Uniting AgeWell Community Hub, Uniting AgeWell Burwood East Community Hub, Burwood East 7503 7200 & & 7503 7200 Partner Profile Page: IBC Partner Profile Page: IBC Uniting AgeWell Grampians Home Uniting AgeWell Grampians Home Care Care 5326 0700 & & 5326 0700 Partner Profile Page: IBC Partner Profile Page: IBC Uniting AgeWell Melbourne East Metro Uniting AgeWell Melbourne East Metro Home Care Home Care 8845 1800 & & 8845 1800 Partner Profile Page: IBC Partner Profile Page: IBC

Southern Southern

Abigail Mamas Healthcare Services Abigail 093 396Healthcare Services & 0401Mamas 0401 093 396 & Note: African, Arabic, Asian, Austrian, Note: African, Arabic, Asian, Austrian, Northern European Northern European Aboriginal Community Elders Services Aboriginal Community Elders Services 9383 4244 & 9383 4244 & Note: ATSI; Koori Community Aged Care Note: ATSI;services Koori Community Packages available Aged Care Packages services available Absolute Care & Health Absolute Care & Health 9070 9931 & 9070 9931 include 24 hour care & & Note: Services Note:hospital Servicescare include 24 hour care & after services after hospital care services Accent Home Care Accent 8824Home 1000 Care & 8824 1000CALD, Croatian, Dutch, & Note: Arabic, Note: Arabic, CALD, Croatian, Dutch, European, Indian, Indo-Chinese, Jewish, European, Indian, Indo-Chinese, Jewish, LGBTIQ, NESB LGBTIQ, NESB Partner Profile Page: IFC Partner Profile Page: IFC Access Health & Community Access Health & Community Richmond Richmond 9810 3000 & 9810 3000 & Note: Asian, CALD, Dutch, Indian, Note: Asian, CALD, Dutch, Indian, Turkish, Vietnamese Turkish, Vietnamese AccessCare AccessCare 1300 819 200 & 1300 819CALD, 200 LGBTIQ, Oxygen & & Note: ATSI, Note: ATSI, CALD, LGBTIQ, Oxygen & enteral feeding supplements enteral feeding supplements ACCS South & East ACCS South East 1800 953 &963 & 1800 953 963 & Note: Bosnian, Croatian, Macedonian, Note: Bosnian, Croatian, Macedonian, Slavic Slavic Acquaint Acquaint 9267 9090 & & 9267 9090 Partner Profile Page: 27 Partner Profile Page: 27 Active Community Group Active Group 8820Community 0000 & 8820 0000Asian, Assyrian, CALD, & Note: Arabic, Note: Arabic, Asian, Assyrian, CALD, German, Hindi, Vietnamese German, Hindi, Vietnamese

Uniting AgeWell Respite and Carer Uniting Support,AgeWell VictoriaRespite and Carer Support, Victoria 435 & 1300 783 & 1300 783 435 Partner Profile Page: IBC Partner Profile Page: IBC Vasey RSL Care Veterans Home Care Vasey RSL Care Veterans Home Care 9810 5570 & & 9810 5570 Partner Profile Page: 28-29 Partner Profile Page: 28-29 Vasey RSL Home Care Vasey RSL Home Care 9810 5570 & & 9810 5570 Partner Profile Page: 28-29 Partner Profile Page: 28-29 VASS Aged Care & Disability Support VASS Aged Care & Disability Support Services Services 9359 2861 & 9359 2861Assyrian, CALD, Lebanese, & Note: Arabic, Note: Arabic, NESB, TurkishAssyrian, CALD, Lebanese, NESB, Turkish

Vege2go(vegan, vegetarian, gluten Vege2go(vegan, gluten free, low fodmapvegetarian, meal provider) free, low 876 fodmap 088 meal provider) & 0450 & 0450 876 088 Vision Australia - Home Care Package Vision (VIC) Australia - Home Care Package (VIC) 1300 847 466 & 1300 847Priority 466 for clients who are & Note: CALD; Note: or CALD; for clients who are blind havePriority low vision blind or have low vision Vivir healthcare Vivir healthcare 1300 184 847 & & 1300 184 847 VMCH Home Care Services Eastern/ VMCH Home Care Services Eastern/ Northern Metro Region Northern Metro 1300 698 624Region & 1300 698 624 & Note: CALD Note: CALD Partner Profile Page: 11 Partner Profile Page: 11

VMCH Victoria VMCH 1300Victoria 698 624 & & 1300 698 624 Partner Profile Page: 11 Partner Profile Page: 11 VMCH Wantirna Home Care Services VMCH 1300Wantirna 698 624Home Care Services & & 1300 698 624 Partner Profile Page: 11 Partner Profile Page: 11 Weary Dunlop Retirement Village Weary Dunlop Retirement Village Aged Care - Ryman Healthcare Aged Care - Ryman Healthcare 8545 1400 & 8545 1400 & Wintringham Home Care Packages Wintringham Metropolitan Home VIC Care Packages Metropolitan 9034 4824VIC & & 9034 4824 Woman's Way Cleaning Services Woman's Way769 Cleaning Services 0413 092 & & 0413 092 769

Age Up Health Age Up Health 254 326 & 1300 & 1300 254 326 Alpha Support at Home VICTORIA Alpha Support at Home VICTORIA 1300 023 676 & & 1300 023 676 Ambition Health Ambition Health 1300 668 655 & & 1300 668 655 At Your Service Home Care At Your 1300Service 952 860Home Care & 1300 952European, 860 & Note: CALD, Filipino, Maltese, Note: CALD, Filipino, Maltese, Polish, SouthEuropean, Asian, Spanish Polish, South Asian, Spanish Auspire Care VIC Auspire VIC 1300 Care 433 983 & 1300 433European, 983 & Note: CALD, Filipino, Note: CALD, European, Filipino, Maltese, NESB Polish, South Asian, Maltese, NESB Polish, South Asian, Spanish,NESB; Oxygen Supplement Spanish,NESB; Oxygen Supplement Australian Multicultural Community Australian(AMCS) Multicultural Community Services Services (AMCS) 9689 9170 & 9689 9170 & Note: CALD Note: CALD Partner Profile Page: 107 Partner Profile Page: 107 Australian Unity Home Health & Care Australian Unity Home Health & Care VIC VIC1300 753 206 & & 1300 753 206 Partner Profile Page: 13 Partner Profile Page: 13 Australian Vietnamese Women's Australian Vietnamese Association - Baybrook Women's Association 9428 9078- Baybrook & 9428 9078 & AVWA Home Care Services East & AVWA South Home Care Services East & South 9546 2699 & 9546 2699 & Note: Vietnamese Note: Vietnamese AVWA Planned Activity Groups North AVWA Planned Groups North and Home CareActivity Packages North-Eastand Home Care Packages North-EastSouth South & 9428 9078 9428 9078 & Note: Vietnamese Note: Vietnamese AVWA Planned Activity Groups West AVWA Planned Groups and Home CareActivity Packages WestWest and9396 Home Care Packages West 1922 & 9396 1922 & Note: Vietnamese Note: Vietnamese

Azure Specialists Home Care Services Azure Home Care Services 1616 & 8612Specialists & 8612 1616 Baldwin Living HomeServe Baldwin HomeServe 1800 Living 911 989 & & 1800 911 989 Baptcare Home Help Southern Metro Baptcare Home Help Southern Metro 13 22 78 & & 13 22 78 Partner Profile Page: 3 Partner Profile Page: 3 Bayside Care and Support Bayside and Support 1300 Care 870 744 & & 1300 870 744 Better Health Network Better Health Network 1800 266 664 & & 1800 266 664 Better Living Home Care Packages Better Living Home Care Packages (VIC) (VIC) 1300 307 344 & 1300 307Chinese, 344 European, German, & Note: CALD, Note: CALD, Chinese, European, German, Italian Italian BlueCross Community Services BlueCross Community Services 1300 964 392 & 1300 964 392 & Note: CALD Note: CALD Bolton Clarke Home and Community Bolton Clarke Home and Community Support Support 1300 221 122 & & 1300 221 122 Brotherhood of St. Laurence Home Brotherhood of St. Laurence Home Care Packages Care Packages 1300 147 147 & & 1300 147 147 Partner Profile Page: 9 Partner Profile Page: 9 Calvary Home Care Melbourne Service Calvary Home Care Melbourne Service Centre Centre 1800 527 272 & & 1800 527 272 Partner Profile Page: 7 Partner Profile Page: 7 Care Connect Care Connect 1800 692 464 & 1800 692Chinese, 464 European, Greek, & Note: CALD, Note: CALD, Chinese, European, Greek, Italian Italian Partner Profile Page: 33 Partner Profile Page: 33

Care Connect VIC Care Connect VIC 692 464 & 1800 1800 692CALD, 464 LGBTIQ, NESB & Note: ATSI, Note: ATSI, CALD, LGBTIQ, NESB Partner Profile Page: 33 Partner Profile Page: 33 Care Next Door Care 02Next 9666Door 7930 & & 02 9666 7930 Care Services Australia Care Services Australia 1300 455 322 & & 1300 455 322 Carepro Disability Service Carepro Service 9492 Disability 6982 & & 9492 6982 CASS Care CASS Care 7305 02 9718 & 02 CALD 9718 7305 & Note: Note: CALD Cherubs Home Cleaning and Care Cherubs Support Home Cleaning and Care Support 0488 585 348 & & 0488 585 348 Chinese Community Social Services Chinese Community Social Centre (CCSSCI) Home CareServices Packages Centre 8848(CCSSCI) 0288 Home Care Packages & 8848 0288 & Note: Chinese Note: Chinese COASIT Aged Care (VIC) COASIT 9349 Aged 9007 Care (VIC) & 9349 9007 & Note: Italian Note: Italian Partner Profile Page: 39 Partner Profile Page: 39 Colbrow Care Colbrow Care 8548 5453 & & 8548 5453 Comfort Home Care Comfort Home 02 7258 7211Care & & 02 7258 7211 Comm Care Comm 9803Care 3504 & 9803 3504 & Note: Asian, European Note: Asian, European Complete Healthcare Connect Complete Connect 07 3472Healthcare 5655 & & 07 3472 5655 Continuity Care Australia Continuity Care 1800 012 273Australia & & 1800 012 273 Cumberland View Home Care Cumberland 9790 0555View Home Care & & 9790 0555

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background. ATSI Aboriginal, Torres Strait CALD Culturally and Linguistically Diverse IBCIntersex Inside and BackQuestioning Cover IFC InsideNESB Front Non-English Cover OBCSpeaking Outside Back Cover ATSI Aboriginal, Torres StraitIslander Islander CALDAllCulturally Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Ethnic/cultural notes should not imply exclusivity. services and are multicultural. IBC Inside Back Cover IFC Inside Front Cover OBC OutsideBackground. Back Cover LGBTIQ Lesbian, Gay, Transgender, IntersexAlland Questioning NESB Non-English Speaking Background Ethnic/cultural notesBisexual, should not imply exclusivity. services are multicultural. IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.

agedcareguide.com.au

Support at Home: Metropolitan Melbourne Southern Dovida - Frankston& Mornington & 9785 6666 Dovida - Melbourne Inner South & Bayside

& 9576 8545

Dovida Australia

& 1300 008 018

Life Without Barriers VIC & 1800 792 359 Note: ATSI, CALD, LGBTIQ

Hub & Spoke Health

& 1800 687 696

& 0411 848 233

Lite n' Easy

Pearl Home Care - Mornington Peninsula & 5906 5830

& 1800 166 167

EACH Home Care Packages (VIC)

Iris Manor & 9813 8566 Note: CALD, NESB

Note: Includes packages for DVA & those experiencing homelessness

& 0435 878 173

& 1300 003 224 Effie Ioannou & 0411 757 006 Note: Greek

Empower Homecare (EPHC) & 9942 7106 Farris Care Services & 1800 572 401 FCCVI Home & Community Care

& 9687 9011

Note: Asian, CALD, Filipino

Five Good Friends Home Care Services & 1300 368 196 Partner Profile Page: 1 Fronditha Care Home Care Packages & 9552 4100 Note: CALD, Greek, NESB genU Aged Care Service

IWAA Home Care Services (VIC)

HCA Home VIC

& 1300 422 111 HenderCare (VIC) & 1300 764 433

Note: Fee for service available Partner Profile Page: 16-17

& 9591 1100

Just Better Care Melbourne Bayside & South East Melbourne & 9596 2444 Note: Arabic, Filipino, Greek, Polish, Russian

Mayflower Home Care

MCWA - Aged Care With A Difference & 9318 1111 Note: CALD, European, LGBTIQ, Slavic, Turkish, Ukrainian

Note: ATSI, LGBTIQ People First Healthcare

& 9402 9533

Note: ATSI, Arabic, Asian, CALD, European, LGBTIQ, Latin American, Lebanese, NESB Prestige Inhome Care Melbourne

Note: CALD

& 9070 3436

& 1300 478 776

Mercy Health Home Care Hughesdale

Partner Profile Page: 36-37

Mercy Health Home Care Lynbrook & 1300 478 776 Note: CALD, LGBTIQ

PRONIA Aged Care Services Eastern/ Northern Metro Region & 8560 4444 Note: CALD, Greek

Just Better Care Melbourne Inner East

Just Better Care Melbourne Mornington

& 5972 1860

Partner Profile Page: 36-37 Just Better Care VIC

& 1300 587 823

Partner Profile Page: 36-37 Just For U Care

& 9578 3024

Note: Jewish, NESB

Kal'ang Respite Care Centre Aboriginal Corporation & 07 4124 7780 Note: ATSI, Asian, LGBTIQ

MiCare Home Care Packages -Victoria

& 1300 064 064

Note: Arabic, Asian, CALD, European, LGBTIQ, Latin American, Lebanese, NESB

MiCare Home Care Packages Southern & 1300 064 064 Note: Arabic, Asian, CALD, European, LGBTIQ, Latin American, Lebanese, NESB

& 1300 473 224

Morcare Services & 9800 4433 Note: African, Asian, Chinese, Indian, Korean Mr Meticulous Services - cleaning +house & 0402 317 313

Leonie's Caring

& 0428 717 379

Partner Profile Page: 23 Holicare

Let's Get Care (VIC) & 1300 497 442 Note: ATSI, CALD, LGBTIQ, NESB

& 9484 8102

& 1800 242 696

Home Care Assistance South East Melbourne & 9005 1159 Home Support Services (VIC)

PRONIA Aged Care Services Southern/ Western Metro Region

& 9388 9998

& 1800 491 805

Partner Profile Page: 23

Peninsula Health Home Care Packages

& 5970 2001

& 1300 103 010

Latrobe Community Health Service

& 8374 7603

Pearl Home Care - South Yarra

& 9123 0002

mecwacare Home Care Packages

& 8573 4980

MRM Care Consultant & 0449 021 261

Holicare & 8374 7603

Pearl Home Care - Melbourne East

Prompt Care Home Care Packages Metropolitan VIC & 1800 472 273

Partner Profile Page: 36-37

Just Better Care Melbourne Outer East & Melbourne Outer North East & 5972 1860

Happy Living Home Care Packages & 1300 911 728

& 13 15 12

Jewish Care In-Home Services & 8517 5999 Note: Jewish

Great Service Home Care & 1300 122 020

HammondCare Home Care Melbourne & 1800 826 166

Note: CALD, Greek, Hindi, LGBTIQ, NESB, Russian

Lively Home Care & 9070 4746

Partner Profile Page: 36-37

Guardian Nursing Agency & 1300 133 633

Like Our Own

Note: Arabic, Bosnian, CALD, Egyptian, Lebanese, Muslim, South African, Turkish

& 1300 558 368

Guardian Healthcare Services & 1300 978 009

PCCV Home Care Packages & 9569 4020 Note: CALD, Polish

HomeCaring & 1300 875 377 Note: Asian, Chinese, Hindi, Indian, Vietnamese

My Meals

Omni-Care

Parkglen Home Care Services & 1300 117 147 Partner Profile Page: 41

Note: CALD, Greek Reachwell Support Regal Care

& 9252 4141 Regis Home Care Eastern Metro

& 1300 188 740

Right at Home Melbourne Frankston

& 8905 4016

Note: Oxygen and enteral feeding supplement. Partner Profile Page: 5

Right at Home Melbourne Glen Waverley & 8521 7120 Note: Oxygen and enteral feeding supplement. Partner Profile Page: 5 Right at Home Melbourne Berwick

& 7071 4930

Note: Oxygen and enteral feeding supplement. Partner Profile Page: 5

Patty Health and Care Support Services & 08 7009 4495

& 1800 854 300

ATSI CALD Culturally Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Back Questioning NESBFront Non-English Speaking Background. ATSI Aboriginal, Aboriginal,Torres TorresStrait StraitIslander Islander CALD Culturally andand Linguistically Diverse IBC Inside Cover IFC Inside Cover OBC Outside Back Cover Ethnic/cultural notes not Transgender, imply exclusivity. All services are multicultural. IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover LGBTIQ Lesbian, Gay,should Bisexual, Intersex and Questioning NESB Non-English Speaking Background

Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.

Victoria Edition 03

Support at Home: Metropolitan Melbourne Southern Right at Home RightCare & 07 3054 1360 Note: Oxygen and enteral feeding supplement.

Silverchain VIC & 1300 650 803

Partner Profile Page: 5

Spectrum & 1300 735 653 Note: CALD

Royal Freemasons Home Care

& 1800 756 091

RusCare Community Care & 9793 0028 Note: Arabic, Asian, CALD European, Jewish, Muslim, NESB Sacred Heart Local In-Home Care Services & 8530 8300 Note: LGBTIQ SAI Home & Community Care & 8785 0999 Note: CALD, Indian, Sri Lankan Salvos Home Care VIC

& 1300 111 227

Partner Profile Page: 58-59 Senior Helpers MSE

& 8524 7699

Senior Helpers Casey & 9133 4056

Partner Profile Page: 19

Star Residential Care

& 9763 8009 Steven Doyle

& 5997 9686 Tender Loving Cuisine Australia

Uniting AgeWell Melbourne South Home Care & 9089 1900 Note: CALD

Note: ATSI, Bosnian, Croatian, Egyptian, Filipino, Greek, Italian Village Glen Flexicare Home Support

& 1300 435 394

Vision Australia - Home Care Package (VIC)

& 1300 847 466

The CareSide

Uniting AgeWell Melbourne West Metro Home Care & 9111 9593 Note: CALD

& 1300 184 847

& 1300 854 080 The Good Meal Co.

& 1800 155 255 Trilogy Care

& 1300 459 190

Note: ATSI, CALD, LGBTIQ Partner Profile Page: 93

TSC Home & Community Care & 9898 5566 Note: Asian, CALD, Chinese, Malaysian, Singaporean, South Asian, Vietnamese

United Spanish Latin American Welfare Centre Home Care Packages & 9318 2949 Note: CALD, Hispanic, Latin American, NESB, Spanish

Silver Chain

Partner Profile Page: IBC

Village Baxter Community Care

& 5971 6380

Note: CALD; Priority for clients who are blind or have low vision

Sequel Home Care & 9499 1200

& 1300 650 803

Uniting AgeWell Grampians Home Care & 5326 0700

Partner Profile Page: IBC

Seniors Community Care

SereneCare & 1300 773 174

Partner Profile Page: IBC

Vege2go(vegan, vegetarian, gluten free, low fodmap meal provider) & 0450 876 088

& 1800 801 200

United Home Services Victoria & 1800 222 899

& 5977 6966

Uniting AgeWell Andrew Kerr Home Care & 5947 4950

Partner Profile Page: IBC Uniting AgeWell Respite and Carer Support, Victoria

& 1300 783 435

Partner Profile Page: IBC Vasey RSL Care Veterans Home Care

& 9810 5570

Partner Profile Page: 28-29

Vivir healthcare

VMCH Home Care Services Southern Metro Region & 1300 698 624 Note: ATSI, CALD Partner Profile Page: 11 VMCH Victoria

& 1300 698 624 Partner Profile Page: 11 Wintringham Home Care Packages Metropolitan VIC

Vasey RSL Home Care

& 9034 4824

Partner Profile Page: 28-29

& 0413 092 769

VASS Aged Care & Disability Support Services & 9359 2861 Note: Arabic, Assyrian, CALD, Lebanese, NESB, Turkish

YNA Your Nursing Agency Home Care Services (VIC) & 8823 0500

& 9810 5570

Woman's Way Cleaning Services

Aboriginal, Torres Strait IslanderCALD Culturally CALD Culturally and Linguistically LGBTIQ Lesbian, Gay, Bisexual, Transgender, Background. ATSIATSI Aboriginal, Torres Strait Islander and Linguistically DiverseDiverse IBCIntersex Inside and BackQuestioning Cover IFC InsideNESB Front Non-English Cover OBCSpeaking Outside Back Cover Ethnic/cultural notes shouldTransgender, not imply exclusivity. are multicultural. IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover LGBTIQ Lesbian, Gay, Bisexual, IntersexAll andservices Questioning NESB Non-English Speaking Background Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.

agedcareguide.com.au

Support at Home: Regional Victoria North West Abigail Mamas Healthcare Services & 0401 093 396 Note: African, Arabic, Asian, Austrian, Northern European

Continuity Care Australia & 1800 012 273

Age Up Health

Note: Greek

& 1300 254 326 Ambition Health & 1300 668 655 Australian Unity Home Health & Care VIC & 1300 753 206 Partner Profile Page: 13 Baptcare Home Help Hume/Loddon/ Mallee & 13 22 78 Partner Profile Page: 3 Bartay Agency

& 5427 0338

Beaufort & Skipton Health Service Beaufort Campus & 5349 1600 Bendigo Health Community Care Services & 5454 7833 Benetas Support at Home Rural North West Victoria Region & 1300 236 382 Note: ATSI, CALD, LGBTIQ, NESB Better Living Home Care Packages (VIC) & 1300 307 344 Note: CALD, Chinese, European, German, Italian Care Connect

& 1800 692 464

Note: CALD, Chinese, European, Greek, Italian

Effie Ioannou

& 0411 757 006 Feros Care/ At-home aged care in Victoria & 1300 418 418 Five Good Friends Home Care Services

& 1300 368 196

Partner Profile Page: 1 genU Aged Care Service & 1300 558 368 Great Service Home Care

& 1300 122 020

Let's Get Care (VIC) & 1300 497 442 Note: ATSI, CALD, LGBTIQ, NESB Life Without Barriers VIC & 1800 792 359 Note: ATSI, CALD, LGBTIQ Lite n' Easy

Partner Profile Page: 16-17

& 1300 650 803

MCWA - Aged Care With A Difference

Partner Profile Page: 19

Note: CALD, European, LGBTIQ, Slavic, Turkish

& 5795 1635

Note: Fee for service available

& 9318 1111

mecwacare Home Care Packages

& 8573 4980

Guardian Nursing Agency

& 1800 801 200

Happy Living Home Care Packages & 1300 911 728

Mr Meticulous Services - cleaning +house & 0402 317 313

& 1300 854 080

& 1300 133 633

HCA Home VIC

& 1300 422 111 Heathcote Health Residential Aged Care & 5431 0900 HenderCare (VIC)

New Aged Care

Nexia Aged Care - Home Care & 1300 384 004

Partner Profile Page: 23

Partner Profile Page: 25

Holicare

Patty Health and Care Support Services & 08 7009 4495

Care Next Door

Carepro Disability Service & 9492 6982

Just Better Care Hume & Southern Riverina & 5873 2034

Comm Care & 9803 3504 Note: Asian, European Community Interlink (VIC) Home Care

& 1300 203 203 Note: ATSI, CALD

Complete Healthcare Connect

& 07 3472 5655

The Good Meal Co.

& 1300 459 190

Holicare & 8374 7603

& 1300 782 896

The CareSide

My Meals & 0428 717 379

& 5427 2002

Partner Profile Page: 23

Tender Loving Cuisine Australia

& 1800 155 255

& 1300 764 433

& 8374 7603

Note: ATSI

MRM Care Consultant & 0449 021 261

People First Healthcare & 9402 9533 Note: ATSI, African, Arabic, CALD, Chinese, European, LGBTIQ, Lebanese, Thai, Turkish, Vietnamese

Central Highlands Rural Health - Home Care Services & 5321 6544 Note: LGBTIQ

Sunbury and Cobaw Community Health Home Care Packages

& 5421 6061

Mercy Health Home Care Shepparton & 1300 478 776 Note: CALD, NESB

Intereach Aged Care Services & 1300 488 226 Note: Oxygen supplement available

& 02 9666 7930

Simply Helping Goulburn Valley

Note: CALD

& 0428 719 341

Partner Profile Page: 33

Silverchain VIC

Guardian Healthcare Services

& 1300 978 009

Partner Profile Page: 35

Note: ATSI, CALD, LGBTIQ, NESB

SereneCare

& 1300 773 174

integratedliving Victoria

Care Connect VIC

& 1800 692 464

Rumbalara Positive Ageing & Disability Services & 5822 2866 Note: ATSI

& 13 15 12

Pearl Home Care - Bendigo & 4428 8255

Partner Profile Page: 33

Royal Freemasons Home Care & 1800 756 091

Pearl Home Care - Shepparton

Reachwell Support

Trilogy Care

Note: ATSI, CALD, LGBTIQ Partner Profile Page: 93 United Home Services Victoria

& 1800 222 899

United Spanish Latin American Welfare Centre Home Care Packages & 9318 2949 Note: CALD, Hispanic, Latin American, NESB, Spanish Uniting AgeWell Bendigo Respite Services

& 5454 2100

Partner Profile Page: IBC Uniting AgeWell Grampians Home Care & 5326 0700 Partner Profile Page: IBC Uniting AgeWell Loddon Mallee North Home Care & 4026 7000

Partner Profile Page: 36-37

& 1300 473 224

Partner Profile Page: IBC

Just Better Care VIC & 1300 587 823

REDHS Home Care Packages & 5484 4465

Uniting AgeWell Loddon Mallee South Home Care & 5454 2100 Note: CALD, LGBTIQ

Partner Profile Page: 36-37 Kal'ang Respite Care Centre Aboriginal Corporation & 07 4124 7780 Note: ATSI, Asian, LGBTIQ

Regis Home Care Mildura

& 1300 188 740

Note: VHC Approved provider

Partner Profile Page: IBC

& 0450 876 088

& 1800 242 696

Right at Home Goldfields Grampians Murray & 7071 4607 Note: Oxygen and enteral feeding supplement

Leonie's Caring

Partner Profile Page: 5

Latrobe Community Health Service

& 1800 491 805

Vege2go(vegan, vegetarian, gluten free, low fodmap meal provider)

ATSI Aboriginal, Aboriginal, Torres TorresStrait StraitIslander Islander CALDCALD Culturally and and Linguistically Diverse IBC Inside Cover IFC Inside Front Cover OBC Outside Back Cover ATSI Culturally Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex andBack Questioning NESB Non-English Speaking Background. LGBTIQ Lesbian, Gay,should Bisexual, Intersex and Questioning NESB Non-English Speaking Background Ethnic/cultural notes notTransgender, imply exclusivity. All services are multicultural. IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.

Victoria Edition 03

Support at Home: Regional Victoria North West Vision Australia - Home Care Package (VIC) & 1300 847 466 Note: CALD; Priority for clients who are blind or have low vision VMCH Echuca & 1300 698 624 Partner Profile Page: 11

VMCH Home Care Services Loddon Mallee Region & 1300 698 624 Note: ATSI, CALD

Wimmera Health Care Group Community Options & 5381 9336 Note: Meals on Wheels available

Partner Profile Page: 11

Wintringham Home Care Packages Grampians & 9034 4824

VMCH Victoria & 1300 698 624 Partner Profile Page: 11

West Abigail Mamas Healthcare Services & 0401 093 396 Note: African, Arabic, Asian, Austrian, Northern European

Central Highlands Rural Health - Home Care Services & 5321 6544 Note: LGBTIQ

Hesse Rural Health Service Community Care & 5267 1200

Age Up Health & 1300 254 326

Comm Care & 9803 3504 Note: Asian, European

& 8374 7603

Complete Healthcare Connect & 07 3472 5655

Holicare & 8374 7603

Ambition Health & 1300 668 655 Australian Unity Home Health & Care VIC & 1300 753 206 Partner Profile Page: 13 Baptcare Home Help Barwon South West & 13 22 78 Note: CALD, NESB Partner Profile Page: 3 Beaufort & Skipton Health Service Beaufort Campus

& 5349 1600

Continuity Care Australia & 1800 012 273 Dovida - Horsham & 5381 0701 Note: Oxygen Supplement also available Dovida Australia

& 1300 008 018

Care Next Door

& 02 9666 7930 Carepro Disability Service & 9492 6982

Partner Profile Page: 35

Feros Care/ At-home aged care in Victoria

Five Good Friends Home Care Services & 1300 368 196

Karen Watson & 5358 7400 Note: LGBTIQ

Partner Profile Page: 1

Partner Profile Page: 33

integratedliving Victoria & 1300 782 896

Kal'ang Respite Care Centre Aboriginal Corporation & 07 4124 7780 Note: ATSI, Asian, LGBTIQ

Better Living Home Care Packages (VIC) & 1300 307 344 Note: CALD, Chinese, European, German, Italian

Note: CALD, Chinese, European, Greek, Italian

Note: Asian, Chinese, Hindi, Indian, Vietnamese

Partner Profile Page: 36-37

& 1300 418 418

Care Connect

HomeCaring

& 1300 875 377

EGHS at Home

Benetas Support at Home Rural North West Victoria Region & 1300 236 382 Note: ATSI, CALD, LGBTIQ, NESB

& 1800 692 464

Partner Profile Page: 23

Just Better Care VIC & 1300 587 823

& 5352 9328

Partner Profile Page: 9

Partner Profile Page: 23

Effie Ioannou & 0411 757 006 Note: Greek

Bendigo Health Community Care Services & 5454 7833

Brotherhood of St. Laurence Home Care Packages & 1300 147 147

Holicare

Latrobe Community Health Service

genU Aged Care Service

& 1800 242 696

Grampians Health Ballarat Home Care Packages & 5320 3010

& 1800 491 805

& 1300 558 368

Leonie's Caring

Great Service Home Care

Let's Get Care (VIC) & 1300 497 442 Note: ATSI, CALD, LGBTIQ, NESB

Guardian Healthcare Services

& 1800 792 359

& 1300 122 020 & 1300 978 009

Guardian Nursing Agency & 1300 133 633 Happy Living Home Care Packages & 1300 911 728 HenderCare (VIC)

& 1300 764 433

Life Without Barriers VIC Note: ATSI, CALD, LGBTIQ Lite n' Easy

& 13 15 12

Note: Fee for service available

mecwacare Home Care Packages & 8573 4980 Note: CALD Mercy Health Home Care Ballarat

& 1300 478 776

Mr Meticulous Services - cleaning +house

& 0402 317 313

MRM Care Consultant

& 0449 021 261 My Meals

& 0428 717 379 Patty Health and Care Support Services & 08 7009 4495 Pearl Home Care

& 8731 1696

Pearl Home Care - Ballarat

& 8731 1696

Note: ATSI, African, Arabic, Asian, CALD, European, Fijian, LGBTIQ, NESB, Samoan, Scandinavian, Serbian, Vietnamese People First Healthcare

& 9402 9533

Note: ATSI, African, Arabic, CALD, Chinese, European, LGBTIQ, Lebanese, Thai, Turkish, Vietnamese

Prompt Care Home Care Packages Regional VIC & 1800 472 273 Reachwell Support

& 1300 473 224

Right at Home Goldfields Grampians Murray & 7071 4607 Note: Oxygen and enteral feeding supplement Partner Profile Page: 5 Right at Home Melbourne Berwick

& 7300 8804

Partner Profile Page: 16-17

Note: Oxygen and enteral feeding supplement.

MCWA - Aged Care With A Difference

Partner Profile Page: 5

& 9318 1111

Note: CALD, European, LGBTIQ, Slavic, Turkish

agedcareguide.com.au

Support at Home: Regional Victoria West Right at Home RightCare & 07 3054 1360 Note: Oxygen and enteral feeding supplement. Partner Profile Page: 5 Right at Home Southwest Victoria & 4510 8919 Note: Oxygen and enteral feeding supplement supplied. Partner Profile Page: 5 Royal Freemasons Home Care

& 1800 756 091

Salvos Home Care VIC & 1300 111 227 Partner Profile Page: 58-59 SereneCare & 1300 773 174

Simply Helping South West & 5381 2076 The CareSide

Uniting AgeWell Grampians Home Care & 5326 0700

& 1300 854 080

Partner Profile Page: IBC

The Good Meal Co. & 1800 155 255

Uniting AgeWell Loddon Mallee North Home Care & 4026 7000

Trilogy Care

& 1300 459 190

Note: ATSI, CALD, LGBTIQ Partner Profile Page: 93

United Home Services Victoria & 1800 222 899 United Spanish Latin American Welfare Centre Home Care Packages & 9318 2949 Note: CALD, Hispanic, Latin American, NESB, Spanish

Silverchain VIC & 1300 650 803

Uniting AgeWell Grampians Community Transport & 5326 0701

Partner Profile Page: 19

Partner Profile Page: IBC

Partner Profile Page: IBC Uniting AgeWell Loddon Mallee South Home Care & 5454 2100 Note: CALD, LGBTIQ Partner Profile Page: IBC Vege2go(vegan, vegetarian, gluten free, low fodmap meal provider) & 0450 876 088

VMCH Ballarat & 1300 698 624 Partner Profile Page: 11 VMCH Home Care Services Grampians Region

& 1300 698 624

Partner Profile Page: 11 VMCH Victoria

& 1300 698 624 Partner Profile Page: 11 West Wimmera Health Service Community Packages

& 5391 4371 Note: CALD

Wimmera Health Care Group Community Options

Vision Australia - Home Care Package (VIC) & 1300 847 466 Note: CALD; Priority for clients who are blind or have low vision

& 5381 9336

COASIT Aged Care (VIC) & 9349 9007 Note: Italian

Feros Care/ At-home aged care in Victoria & 1300 418 418

Note: Meals on Wheels available

Wintringham Home Care Packages Grampians & 9034 4824

Simply Helping Goulburn Valley & 5795 1635

South West Abigail Mamas Healthcare Services & 0401 093 396 Note: African, Arabic, Asian, Austrian, Northern European

Baptcare Home Help Barwon South West & 13 22 78 Note: CALD, NESB

Absolute Care & Health & 9070 9931 Note: Services include 24 hour care & after hospital care services

Partner Profile Page: 3

ACCS Barwon

& 1800 953 963

Note: Bosnian, Croatian, Macedonian, Slavic

ACCS North & West & 1800 953 963 Note: Bosnian, Croatian, Macedonian, Slavic Age Up Health & 1300 254 326 Ambition Health & 1300 668 655 Australian Multicultural Community Services (AMCS) & 9689 9170 Note: CALD Partner Profile Page: 107 Australian Unity Home Health & Care VIC & 1300 753 206 Partner Profile Page: 13

Beaufort & Skipton Health Service Beaufort Campus & 5349 1600 Beaufort & Skipton Health Service Skipton Campus & 5340 1100 Bellarine Community Health Home Care Packages & 1800 007 224 Benetas Support at Home Rural North West Victoria Region & 1300 236 382 Note: ATSI, CALD, LGBTIQ, NESB Better Living Home Care Packages (VIC) & 1300 307 344 Note: CALD, Chinese, European, German, Italian Care Next Door & 02 9666 7930 Carepro Disability Service

& 9492 6982

City of Greater Geelong Community Care Services & 5272 5272

Partner Profile Page: 39 Cobden Health & 5595 3100 Note: CALD Colac Otway Shire Older Persons & Ability Support Services & 5232 9420

Five Good Friends Home Care Services

& 1300 368 196

Partner Profile Page: 1 genU Aged Care Service & 1300 558 368 Great Ocean Road Health Apollo Campus (HCP)

Comm Care & 9803 3504 Note: Asian, European

& 5237 8500

Complete Healthcare Connect

& 5237 8575

Continuity Care Australia & 1800 012 273

& 1300 122 020

Dovida - Geelong & 5201 9090

& 1300 978 009

Dovida Australia & 1300 008 018

& 1300 133 633

DWECH Home & Community Care Services & 5521 7535 Note: ATSI

& 1300 911 728

& 07 3472 5655

Effie Ioannou

& 0411 757 006

Great Ocean Road Health Lorne Campus (HCP) Great Service Home Care Guardian Healthcare Services Guardian Nursing Agency Happy Living Home Care Packages HCA Home VIC

& 1300 422 111 HenderCare (VIC)

& 1300 764 433

Note: Greek

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Support at Home: Regional Victoria South West Hesse Rural Health Service Community Care & 5267 1200

Lite n' Easy & 13 15 12 Note: Fee for service available

Heywood Rural Health Residential Aged Care & 5527 0544 Note: ATSI, European

Partner Profile Page: 16-17

Holicare & 8374 7603 Partner Profile Page: 23 Holicare & 8374 7603 Partner Profile Page: 23

Lyndoch Living

& 1300 144 144 Note: ATSI

Partner Profile Page: 21 MCWA - Aged Care With A Difference & 9318 1111 Note: CALD, European, LGBTIQ, Slavic, Turkish mecwacare Home Care Packages

Prestige Inhome Care Melbourne & 1300 103 010 Prompt Care Home Care Packages Regional VIC & 1800 472 273 Reachwell Support

& 1300 473 224

Right at Home Geelong

& 5213 2956

Note: Oxygen and enteral feeding supplement Partner Profile Page: 5

Right at Home RightCare

Home Support Services (VIC) & 1800 854 300

& 8573 4980

& 07 3054 1360

HomeCaring

Mercy Health Home Care Ballarat & 1300 478 776

Partner Profile Page: 5

& 1300 875 377

Note: Asian, Chinese, Hindi, Indian, Vietnamese

integratedliving Victoria

& 1300 782 896

Partner Profile Page: 35 Just Better Care Geelong

& 5222 1518

Partner Profile Page: 36-37 Just Better Care South West VIC & 5559 7000 Partner Profile Page: 36-37 Just Better Care VIC

Note: CALD

Mercy Health Home Care Colac

& 1300 478 776

Mercy Health Home Care Geelong

& 1300 478 776

Mercy Health Home Care Warrnambool & 1300 478 776 Moyne Health Services Home Care Packages & 5568 0100 Mr Meticulous Services - cleaning +house & 0402 317 313 MRM Care Consultant

& 1300 587 823

& 0449 021 261

Partner Profile Page: 36-37

My Meals & 0428 717 379

Kal'ang Respite Care Centre Aboriginal Corporation & 07 4124 7780 Note: ATSI, Asian, LGBTIQ Latrobe Community Health Service & 1800 242 696 Leonie's Caring

Patty Health and Care Support Services

& 08 7009 4495

PCCV Home Care Packages & 9569 4020 Note: CALD, Polish Pearl Home Care

& 1800 491 805

& 8731 1696

Let's Get Care (VIC)

Pearl Home Care - Geelong and Bellarine Peninsula & 8731 1696

& 1300 497 442

Note: ATSI, CALD, LGBTIQ, NESB

Life Without Barriers VIC & 1800 792 359 Note: ATSI, CALD, LGBTIQ

People First Healthcare & 9402 9533 Note: ATSI, African, Arabic, CALD, Chinese, European, LGBTIQ, Lebanese, Thai, Turkish, Vietnamese

Note: Oxygen and enteral feeding supplement.

Right at Home Southwest Victoria

& 4510 8919

Note: Oxygen and enteral feeding supplement supplied. Partner Profile Page: 5

Royal Freemasons Home Care & 1800 756 091 SereneCare & 1300 773 174 Silverchain VIC & 1300 650 803 Partner Profile Page: 19 Simply Helping South West

Uniting AgeWell Barwon Home Care & 4249 0000 Partner Profile Page: IBC Uniting AgeWell Grampians Home Care & 5326 0700 Partner Profile Page: IBC Uniting AgeWell Loddon Mallee South Home Care & 5454 2100 Note: CALD, LGBTIQ Partner Profile Page: IBC Uniting AgeWell Melbourne West Metro Home Care & 9111 9593 Note: CALD Partner Profile Page: IBC Vasey RSL Home Care & 9810 5570 Partner Profile Page: 28-29 Vege2go(vegan, vegetarian, gluten free, low fodmap meal provider) & 0450 876 088 Vision Australia - Home Care Package (VIC)

& 1300 847 466

Note: CALD; Priority for clients who are blind or have low vision

VMCH Home Care Services Barwon Region & 1300 698 624 Note: ATSI

& 5381 2076

Partner Profile Page: 11

Tender Loving Cuisine Australia & 1800 801 200

VMCH Home Care Services Grampians Region & 1300 698 624

The CareSide

& 1300 854 080

Partner Profile Page: 11

The Good Meal Co. & 1800 155 255

VMCH Victoria & 1300 698 624

Trilogy Care

Partner Profile Page: 11

Note: ATSI, CALD, LGBTIQ

WDHS Home Care Packages & 5551 8306 Note: ATSI

& 1300 459 190

Partner Profile Page: 93 United Home Services Victoria & 1800 222 899 United Spanish Latin American Welfare Centre Home Care Packages & 9318 2949 Note: CALD, Hispanic, Latin American, NESB, Spanish

Wintringham Home Care Packages Barwon & 9034 4824 YNA Your Nursing Agency Home Care Services (VIC) & 8823 0500

ATSI Torres Culturally and Linguistically Diverse IBCIntersex Insideand BackQuestioning Cover IFC InsideNESB Front Non-English Cover OBCSpeaking Outside Back Cover ATSIAboriginal, Aboriginal, TorresStrait StraitIslander Islander CALD CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Background. LGBTIQ Lesbian, Gay, Transgender, IntersexAlland Questioning NESB Non-English Speaking Background Ethnic/cultural notesBisexual, should not imply exclusivity. services are multicultural. IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.

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Support at Home: Regional Victoria North East Abigail Mamas Healthcare Services & 0401 093 396 Note: African, Arabic, Asian, Austrian, Northern European Age Up Health

& 1300 254 326 alpine@home Community Care Services & 5755 0142 Note: CALD, German, Italian

Corryong Health Community Services & 02 6076 3260 Dovida Australia

& 1300 008 018 Effie Ioannou

Five Good Friends Home Care Services & 1300 368 196

& 1800 792 359

Note: Greek

Australian Unity Home Health & Care VIC

& 1300 558 368

Baptcare Home Help Hume/Loddon/ Mallee & 13 22 78 Partner Profile Page: 3 Bendigo Health Community Care Services & 5454 7833 Benetas Support at Home Rural North West Victoria Region & 1300 236 382 Note: ATSI, CALD, LGBTIQ, NESB Better Living Home Care Packages (VIC) & 1300 307 344 Note: CALD, Chinese, European, German, Italian

genU Aged Care Service

Great Service Home Care & 1300 122 020 Guardian Healthcare Services & 1300 978 009 Guardian Nursing Agency

& 1300 133 633

Happy Living Home Care Packages & 1300 911 728 HenderCare (VIC) & 1300 764 433

Holicare

Partner Profile Page: 23

Partner Profile Page: 33

Partner Profile Page: 33 Care Next Door

& 02 9666 7930 Carepro Disability Service & 9492 6982

Honeysuckle Regional Health Violet Town Campus & 5798 1324 indigo@home Community Care Services & 5728 0215 integratedliving Victoria & 1300 782 896 Partner Profile Page: 35

Comm Care & 9803 3504 Note: Asian, European

Intereach Aged Care Services & 1300 488 226 Note: Oxygen supplement available

& 1300 203 203

Community Interlink (VIC) Home Care Note: ATSI, CALD

Just Better Care Hume & Southern Riverina & 5873 2034

Complete Healthcare Connect

Partner Profile Page: 36-37

Continuity Care Australia

Just Better Care VIC & 1300 587 823

& 07 3472 5655

& 1800 012 273 Cooinda & 5761 3300

Partner Profile Page: 36-37 Kal'ang Respite Care Centre Aboriginal Corporation & 07 4124 7780 Note: ATSI, Asian, LGBTIQ

Respect Home Care

& 1300 144 144

Note: 24-hour telephone support, DVA Nursing Contractor, private fee-forservice available. Partner Profile Page: 5 Royal Freemasons Home Care

& 1800 756 091

Lite n' Easy

Rumbalara Positive Ageing & Disability Services & 5822 2866 Note: ATSI

& 13 15 12

Note: Fee for service available Partner Profile Page: 16-17

Lutheran Aged Care Home Care Services (VIC) & 02 6060 4000 Note: Short Term Restorative Care and CHSP Flexible In Home Respite available

Rural City of Wangaratta Aged & Community Care & 1300 982 662 Note: ATSI, CALD, Italian, LGBTIQ, Vietnamese Senior Helpers Shepparton

MCWA - Aged Care With A Difference

& 13002432273 [FORMAT ERROR]

Note: CALD, European, LGBTIQ, Slavic, Turkish

& 1300 773 174

& 9318 1111

mecwacare Home Care Packages

Mercy Health Home Care Shepparton & 1300 478 776 Note: CALD, NESB

& 8374 7603

Reachwell Support

& 1300 473 224

Note: ATSI, CALD, LGBTIQ

Partner Profile Page: 23

Partner Profile Page: 31

Care Connect VIC & 1800 692 464 Note: ATSI, CALD, LGBTIQ, NESB

Life Without Barriers VIC

& 8573 4980

& 1800 692 464

Note: CALD, Chinese, European, Greek, Italian

Note: ATSI, CALD, LGBTIQ, NESB

Holicare & 8374 7603

Holstep Health (previously Merri Health) Home Care Packages & 9319 9406 Note: CALD, LGBTIQ

Care Connect

Let's Get Care (VIC)

& 1300 497 442

Partner Profile Page: 1

Partner Profile Page: 13

Leonie's Caring

& 1800 491 805

& 0411 757 006

Ambition Health & 1300 668 655

& 1300 753 206

Latrobe Community Health Service & 1800 242 696

Note: CALD

MHA Care Home & Community Care Services & 5742 1111 Mr Meticulous Services - cleaning +house & 0402 317 313 MRM Care Consultant & 0449 021 261 My Meals

& 0428 717 379 Nagambie HealthCare Home Care Services & 5736 2900 NCN Health Cobram Home Care Packages & 5871 0900 Note: CALD Northern Health

& 9495 3144

Patty Health and Care Support Services & 08 7009 4495 Pearl Home Care - Shepparton

& 0428 719 341

SereneCare

Shepparton Villages Home Care & Support Services

& 5832 0800

Note: Short Term Restortive Care (STRC) available Silverchain VIC

& 1300 650 803 Partner Profile Page: 19 Simply Helping Goulburn Valley

& 5795 1635 The CareSide

& 1300 854 080 The Good Meal Co.

& 1800 155 255 Trilogy Care

& 1300 459 190

Note: ATSI, CALD, LGBTIQ Partner Profile Page: 93 United Home Services Victoria

& 1800 222 899

United Spanish Latin American Welfare Centre Home Care Packages & 9318 2949 Note: CALD, Hispanic, Latin American, NESB, Spanish Uniting AgeWell Grampians Home Care & 5326 0700 Partner Profile Page: IBC Uniting AgeWell Hume Home Care

People First Healthcare

& 8527 5880

Note: ATSI, African, Arabic, CALD, Chinese, European, LGBTIQ, Lebanese, Thai, Turkish, Vietnamese

Partner Profile Page: IBC

& 9402 9533

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Support at Home: Regional Victoria North East Uniting AgeWell Loddon Mallee South Home Care & 5454 2100 Note: CALD, LGBTIQ Partner Profile Page: IBC Uniting AgeWell Melbourne West Metro Home Care & 9111 9593 Note: CALD

Vege2go(vegan, vegetarian, gluten free, low fodmap meal provider) & 0450 876 088

VMCH Shepparton & 1300 698 624

VMCH Wangaratta & 1300 698 624

VMCH Home Care Services Hume Region & 1300 698 624 Note: ATSI, CALD

Partner Profile Page: 11

VMCH Victoria & 1300 698 624

Partner Profile Page: 11

Wintringham Home Care Packages Hume

& 9034 4824

Partner Profile Page: IBC

South East Abigail Mamas Healthcare Services & 0401 093 396 Note: African, Arabic, Asian, Austrian, Northern European

Calvary Home Care - Gippsland & 1800 527 272

Guardian Nursing Agency & 1300 133 633

Partner Profile Page: 7

Happy Living Home Care Packages & 1300 911 728

Absolute Care & Health & 9070 9931 Note: Services include 24 hour care & after hospital care services

Care Next Door & 02 9666 7930

Ambition Health & 1300 668 655

Central Gippsland Health Home Support & 5143 8155

Australian Multicultural Community Services (AMCS) & 9689 9170 Note: CALD Partner Profile Page: 107 Australian Unity Home Health & Care VIC & 1300 753 206 Partner Profile Page: 13 Baptcare Home Help Barwon South West & 13 22 78 Note: CALD, NESB Partner Profile Page: 3 Baptcare Home Help Gippsland & 13 22 78 Partner Profile Page: 3 Bass Coast Health Home Care Packages (Flexihealth) & 5671 3476 Note: ATSI, LGBTIQ Benetas Support at Home Gippsland & 1300 236 382 Note: ATSI, CALD, LGBTIQ, NESB Better Living Home Care Packages (VIC) & 1300 307 344 Note: CALD, Chinese, European, German, Italian Brotherhood of St. Laurence Home Care Packages & 1300 147 147 Partner Profile Page: 9

Carepro Disability Service & 9492 6982

Colbrow Care & 8548 5453 Comm Care & 9803 3504 Note: Asian, European Complete Healthcare Connect & 07 3472 5655 Continuity Care Australia & 1800 012 273 Effie Ioannou & 0411 757 006 Note: Greek Fairview Village Home Care Packages & 5623 2752 FCCVI Home & Community Care & 9687 9011 Note: Asian, CALD, Filipino Five Good Friends Home Care Services & 1300 368 196 Partner Profile Page: 1 genU Aged Care Service & 1300 558 368 Gippsland Lakes Complete Health Home Care Packages & 5152 0075 Note: ATSI Great Service Home Care & 1300 122 020 GSHS Home Care Services & 5654 2757 Guardian Healthcare Services & 1300 978 009

HenderCare (VIC) & 1300 764 433 Holicare & 8374 7603 Partner Profile Page: 23

Life Without Barriers VIC & 1800 792 359 Note: ATSI, CALD, LGBTIQ Lite n' Easy & 13 15 12 Note: Fee for service available Partner Profile Page: 16-17 Lively Home Care & 9070 4746

Partner Profile Page: 23

MCWA - Aged Care With A Difference & 9318 1111 Note: CALD, European, LGBTIQ, Slavic, Turkish

HomeCaring & 1300 875 377 Note: Asian, Chinese, Hindi, Indian, Vietnamese

MDHSS Home Care Services & 5158 0243 Note: Services for clients in Genoa, Gypsy Point & Mallacoota areas

integratedliving Gippsland (VIC) & 1300 782 896 Note: Veteran's Home Care funding is only available for nursing services.

mecwacare Home Care Packages & 8573 4980 Note: CALD

Holicare & 8374 7603

Partner Profile Page: 35 integratedliving Victoria & 1300 782 896 Partner Profile Page: 35 Just Better Care Gippsland & 4114 3000 Partner Profile Page: 36-37 Just Better Care VIC & 1300 587 823 Partner Profile Page: 36-37 Kal'ang Respite Care Centre Aboriginal Corporation & 07 4124 7780 Note: ATSI, Asian, LGBTIQ Latrobe Community Health Service & 1800 242 696 Leonie's Caring & 1800 491 805 Let's Get Care (VIC) & 1300 497 442 Note: ATSI, CALD, LGBTIQ, NESB

Mercy Health Home Care Gippsland & 1300 478 776 Note: CALD, NESB MiCare Home Care Packages -Victoria & 1300 064 064 Note: Arabic, Asian, Burmese, CALD, Chinese, Dutch, European, Filipino, French, German, Greek, Italian, Japanese, LGBTIQ, Latin American, Lebanese, NESB, Spanish, Sri Lankan, Vietnamese MiCare Home Care Packages Latrobe/ Gippsland & 1300 064 064 Note: CALD, Chinese, Dutch, European, Greek, Italian, Latin American, NESB - Specialist provider to migrant population; assistance also with settlement services Mr Meticulous Services - cleaning +house & 0402 317 313 MRM Care Consultant & 0449 021 261 My Meals & 0428 717 379

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Support at Home: Regional Victoria South East Orbost Regional Health Community Home Support Services & 5154 6623 Patty Health and Care Support Services & 08 7009 4495 PCCV Home Care Packages & 9569 4020 Note: CALD, Polish Pearl Home Care - Cardinia/South West Gippsland & 0411 623 236 Pearl Home Care - East Gippsland & 0411 623 236 People First Healthcare & 9402 9533 Note: ATSI, African, Arabic, CALD, Chinese, European, LGBTIQ, Lebanese, Thai, Turkish, Vietnamese

Reachwell Support & 1300 473 224

Steven Doyle & 5997 9686

Royal Freemasons Home Care & 1800 756 091

The CareSide & 1300 854 080

RusCare Community Care & 9793 0028 Note: Arabic, European, Jewish, Korean, Muslim, Slavic, South Asian

The Good Meal Co. & 1800 155 255

Senior Helpers MSE & 8524 7699 SereneCare & 1300 773 174 Silverchain VIC & 1300 650 803 Partner Profile Page: 19 Simply Helping Gippsland South & West & 9799 4676

Trilogy Care & 1300 459 190 Note: ATSI, CALD, LGBTIQ Partner Profile Page: 93 United Home Services Victoria & 1800 222 899 United Spanish Latin American Welfare Centre Home Care Packages & 9318 2949 Note: CALD, Hispanic, Latin American, NESB, Spanish

Uniting AgeWell Grampians Home Care & 5326 0700 Partner Profile Page: IBC Vege2go(vegan, vegetarian, gluten free, low fodmap meal provider) & 0450 876 088 VMCH Home Care Services Gippsland Region & 1300 698 624 Note: ATSI, CALD Partner Profile Page: 11 VMCH Moe & 1300 698 624 Partner Profile Page: 11 VMCH Victoria & 1300 698 624 Partner Profile Page: 11

104

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IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

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Victoria Culturally Appropriate Support at Home Cultural Group

Service Provider

Phone (03)

0401 093 396 African Abigail Mamas Healthcare Services 1300 433 983 African Auspire Care VIC 9800 4433 African Morcare Services 8731 1696 African Pearl Home Care - Ballarat 9402 9533 African People First Healthcare 0401 093 396 Abigail Mamas Healthcare Services Arabic 8824 1000 Accent Home Care Arabic 8820 0000 Active Community Group Arabic 0435 878 173 IWAA Home Care Services (VIC) Arabic 9596 2444 Just Better Care Melb Bayside & SE Melb Arabic 1300 902 023 MannaCare Community Care Arabic 1300 064 064 MiCare Home Care Packages -Victoria Arabic 1300 064 064 MiCare Home Care Packages Southern Arabic 8731 1696 Pearl Home Care - Ballarat Arabic 9402 9533 People First Healthcare Arabic 9793 0028 RusCare Community Care Arabic 9359 2861 VASS Aged Care & Disability Support Services Arabic 8731 1696 Armenian Pearl Home Care - Ballarat 0401 093 396 Abigail Mamas Healthcare Services Asian 9810 3000 Access Health & Community Richmond Asian 8820 0000 Active Community Group Asian 9803 3504 Comm Care Asian 9687 9011 FCCVI Home & Community Care Asian 1300 875 377 HomeCaring Asian 07 4124 7780 Kal'ang Respite Care Centre Aboriginal Corp Asian 1300 902 023 MannaCare Community Care Asian 1300 064 064 MiCare Home Care Packages -Victoria Asian 1300 064 064 MiCare Home Care Packages Southern Asian 9800 4433 Morcare Services Asian 8731 1696 Pearl Home Care - Ballarat Asian 9898 5566 TSC Home & Community Care Asian 8820 0000 Assyrian Active Community Group 8731 1696 Assyrian Pearl Home Care - Ballarat 9402 9533 Assyrian People First Healthcare 9359 2861 Assyrian VASS Aged Care & Disability Support Services 9383 4244 Aboriginal Community Elders Services ATSI 1300 819 200 AccessCare ATSI 5671 3476 Bass Coast Health HCPs (Flexihealth) ATSI ATSI Benetas Support at Home East Metro & Yarra Valley 1300 236 382 1300 236 382 ATSI Benetas Support at Home Gippsland 1300 236 382 ATSI Benetas Support at Home North West Metro ATSI Benetas Support at Home Rural North West Victoria 1300 236 382 1800 692 464 Care Connect VIC ATSI 1300 203 203 Community Interlink (VIC) Home Care ATSI 5521 7535 DWECH Home & Community Care Services ATSI 5152 0075 Gippsland Lakes Complete Health HCPs ATSI 5527 0555 Heywood Rural Health Residential Aged Care ATSI 9296 1200 IPC Health Aged Care Services ATSI 07 4124 7780 Kal'ang Respite Care Centre Aboriginal Corp ATSI 1300 497 442 Let's Get Care (VIC) ATSI 1800 792 359 Life Without Barriers VIC ATSI 5561 9300 Lyndoch Living ATSI 9495 3219 Northern Health Home Care Packages ATSI

Cultural Group

Service Provider

Phone (03)

8731 1696 ATSI Pearl Home Care - Ballarat 5970 2001 Peninsula Health Home Care Packages ATSI 9402 9533 People First Healthcare ATSI 5822 2866 Rumbalara Positive Ageing & Disability Services ATSI ATSI Rural City of Wangaratta Aged & Community Care 1300 982 662 1800 852 772 Southern Cross Care Home Care Victoria ATSI 9744 4455 Sunbury and Cobaw Community Health HCPs ATSI 1300 459 190 Trilogy Care ATSI 5971 6380 Village Baxter Community Care ATSI 1300 698 624 VMCH Home Care Services Barwon Region ATSI 1300 698 624 VMCH Home Care Services Gippsland Region ATSI 1300 698 624 VMCH Home Care Services Hume Region ATSI ATSI VMCH Home Care Services Loddon Mallee Region 1300 698 624 ATSI VMCH Home Care Services Southern Metro Region 1300 698 624 5551 8306 WDHS Home Care Packages ATSI 8731 1696 Pearl Home Care - Ballarat Auslan 0401 093 396 Austrian Abigail Mamas Healthcare Services 8824 1000 Austrian Accent Home Care 8731 1696 Austrian Pearl Home Care - Ballarat 8731 1696 Bengali Pearl Home Care - Ballarat 9402 9533 Bengali People First Healthcare 8731 1696 Bhutanese Pearl Home Care - Ballarat 8824 1000 Bosnian Accent Home Care 1800 953 963 Bosnian ACCS Barwon 1800 953 963 Bosnian ACCS North & West 1800 953 963 Bosnian ACCS South & East 0435 878 173 Bosnian IWAA Home Care Services (VIC) 9318 1111 Bosnian MCWA - Aged Care With A Difference 8731 1696 Bosnian Pearl Home Care - Ballarat 9402 9533 Bosnian People First Healthcare 5971 6380 Bosnian Village Baxter Community Care 1300 064 064 Burmese MiCare Home Care Packages -Victoria 8731 1696 Burmese Pearl Home Care - Ballarat 8824 1000 Accent Home Care CALD 9810 3000 Access Health & Community Richmond CALD 1300 819 200 AccessCare CALD 8820 0000 Active Community Group CALD 5755 0142 alpine@home Community Care Services CALD 1300 433 983 Auspire Care VIC CALD CALD Australian Multicultural Community Services (AMCS) 9689 9170 13 22 78 CALD BaptistCare Home Help Barwon South West CALD Benetas Support at Home East Metro & Yarra Valley 1300 236 382 1300 236 382 CALD Benetas Support at Home Gippsland 1300 236 382 CALD Benetas Support at Home North West Metro CALD Benetas Support at Home Rural North West Victoria 1300 236 382 1300 307 344 Better Living Home Care Packages (VIC) CALD 1300 964 392 BlueCross Community Services CALD 1800 692 464 Care Connect VIC CALD 02 9718 7305 CASS Care CALD 5595 3100 Cobden Health CALD 1300 203 203 Community Interlink (VIC) Home Care CALD 9687 9011 FCCVI Home & Community Care CALD 9552 4100 Fronditha Care Home Care Packages CALD

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover ATSI Aboriginal, Strait Islander CALD Intersex Culturallyand andQuestioning LinguisticallyNESB DiverseNon-English LGBTIQ Lesbian, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background LGBTIQ Lesbian,Torres Gay, Bisexual, Transgender, SpeakingGay, Background Ethnic/cultural Ethnic/cultural notes notesshould shouldnot notimply implyexclusivity. exclusivity.AllAllfacilities facilitiesarearemulticultural. multicultural.

106

Victoria Edition 03

Trusted Home Care for Seniors We care. We support. We empower. For over 40 years, our professional team has empowered the lives of senior Victorians, supporting safe, independent living at home. AMCS is your trusted multicultural community services organisation.

Home Care Services

We understand every person’s care journey is unique. Our approach is personalised, respectful, and reliable.

– Domestic assistance – Transport – Social support groups – Personal care – Allied Health – Gardening – Health & Wellness checks and more

Why families choose AMCS

Access to Community Support Programs

– Tailored quality care that meets individual needs – Clear communication and transparency – Multicultural understanding – Deep connection, trust, and dependability – Peace of mind for carers

– Respite care and social connection groups – Digital technology training and workshops – Programs for carers of people living with dementia

Find out how our ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse team can support LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. you today.

Call 03 9689 9170 info@amcservices.org.au www.amcservices.org.au

IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

ACN: 657 306 431

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Victoria Culturally Appropriate Support at Home Cultural Group

Service Provider

Phone (03)

9319 9406 CALD Holstep Health (previously Merri Health) HCPs 9296 1200 IPC Health Aged Care Services CALD 9813 8566 Iris Manor CALD 0435 878 173 IWAA Home Care Services (VIC) CALD 1300 497 442 Let's Get Care (VIC) CALD 1800 792 359 Life Without Barriers VIC CALD 1800 687 696 Like Our Own CALD 9318 1111 MCWA - Aged Care With A Difference CALD 8573 4980 mecwacare Home Care Packages CALD 1300 478 776 Mercy Health Home Care Gippsland CALD 1300 478 776 Mercy Health Home Care Lynbrook CALD 1300 478 776 Mercy Health Home Care Parkville CALD 1300 478 776 Mercy Health Home Care Shepparton CALD 1300 064 064 MiCare Home Care Packages -Victoria CALD MiCare Home Care Packages Latrobe/Gippsland 1300 064 064 CALD 1300 064 064 MiCare Home Care Packages Southern CALD CALD Moonee Valley City Council Aged & Disability Services 9243 8748 5871 0900 NCN Health Cobram Home Care Packages CALD 9495 3219 Northern Health Home Care Packages CALD 9569 4020 PCCV Home Care Packages CALD 8731 1696 Pearl Home Care - Ballarat CALD 9402 9533 People First Healthcare CALD PRONIA Aged Care Services 8560 4444 CALD Eastern/Northern Metro Region PRONIA Aged Care Services 9388 9998 CALD Southern/Western Metro Region 1300 982 662 Rural City of Wangaratta Aged & Com'ty Care CALD 8785 0999 SAI Home & Community Care CALD Southern Cross Care (SA, NT & VIC) 1800 852 772 CALD Home Care Victoria 1300 735 653 Spectrum CALD 1300 459 190 Trilogy Care CALD 9898 5566 TSC Home & Community Care CALD United Spanish Latin American Welfare Centre 9318 2949 CALD Home Care Packages CALD Uniting AgeWell Loddon Mallee South Home Care 5454 2100 9089 1900 Uniting AgeWell Melbourne South Home Care CALD CALD Uniting AgeWell Melbourne West Metro Home Care 9111 9593 9359 2861 VASS Aged Care & Disability Support Services CALD 1300 847 466 Vision Australia - Home Care Package (VIC) CALD VMCH Home Care Services 1300 698 624 CALD Eastern/Northern Metro Region 1300 698 624 VMCH Home Care Services Gippsland Region CALD 1300 698 624 VMCH Home Care Services Hume Region CALD CALD VMCH Home Care Services Loddon Mallee Region 1300 698 624 CALD VMCH Home Care Services Southern Metro Region 1300 698 624 CALD VMCH Home Care Services Western Metro Region 1300 698 624 CALD West Wimmera Health Service Community Packages 5391 4371 8731 1696 Cambodian Pearl Home Care - Ballarat 8820 0000 Chinese Active Community Group 1300 952 860 Chinese At Your Service Home Care 1300 307 344 Chinese Better Living Home Care Packages (VIC) Chinese Community Social Services Centre 8848 0288 Chinese (CCSSCI) Home Care Packages 1300 875 377 Chinese HomeCaring

Cultural Group

Service Provider

Chinese MiCare Home Care Packages -Victoria Chinese MiCare Home Care Packages Latrobe/Gippsland Chinese MiCare Home Care Packages Southern Chinese Morcare Services Chinese Pearl Home Care - Ballarat Chinese People First Healthcare Chinese TSC Home & Community Care Croatian Accent Home Care Croatian ACCS Barwon Croatian ACCS North & West Croatian ACCS South & East Croatian At Your Service Home Care Croatian MCWA - Aged Care With A Difference Croatian Pearl Home Care - Ballarat Croatian People First Healthcare Croatian Village Baxter Community Care Accent Home Care Dutch Access Health & Community Richmond Dutch MiCare Home Care Packages -Victoria Dutch MiCare Home Care Packages Latrobe/Gippsland Dutch MiCare Home Care Packages Southern Dutch Pearl Home Care - Ballarat Dutch Eastern European Accent Home Care Eastern European Auspire Care VIC Eastern European Pearl Home Care - Ballarat Egyptian Active Community Group Egyptian IWAA Home Care Services (VIC) Egyptian Pearl Home Care - Ballarat Egyptian People First Healthcare Egyptian Village Baxter Community Care Estonian Pearl Home Care - Ballarat European Accent Home Care European At Your Service Home Care European Auspire Care VIC European Better Living Home Care Packages (VIC) European Comm Care European Heywood Rural Health Residential Aged Care European MCWA - Aged Care With A Difference European MiCare Home Care Packages -Victoria European MiCare Home Care Packages Latrobe/Gippsland European MiCare Home Care Packages Southern European Pearl Home Care - Ballarat European RusCare Community Care Pearl Home Care - Ballarat Fijian Filipino Accent Home Care Filipino At Your Service Home Care Filipino Auspire Care VIC Filipino FCCVI Home & Community Care Filipino Just Better Care Melb Bayside & SE Melb Filipino MiCare Home Care Packages -Victoria Filipino MiCare Home Care Packages Southern Filipino Pearl Home Care - Ballarat Filipino Village Baxter Community Care

Phone (03) 1300 064 064 1300 064 064 1300 064 064 9800 4433 8731 1696 9402 9533 9898 5566 8824 1000 1800 953 963 1800 953 963 1800 953 963 1300 952 860 9318 1111 8731 1696 9402 9533 5971 6380 8824 1000 9810 3000 1300 064 064 1300 064 064 1300 064 064 8731 1696 8824 1000 1300 433 983 8731 1696 8820 0000 0435 878 173 8731 1696 9402 9533 5971 6380 8731 1696 8824 1000 1300 952 860 1300 433 983 1300 307 344 9803 3504 5527 0555 9318 1111 1300 064 064 1300 064 064 1300 064 064 8731 1696 9793 0028 8731 1696 8824 1000 1300 952 860 1300 433 983 9687 9011 9596 2444 1300 064 064 1300 064 064 8731 1696 5971 6380

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.

108

Victoria Edition 03

Victoria Culturally Appropriate Support at Home Cultural Group

Service Provider

Finnish Pearl Home Care - Ballarat Former Accent Home Care Yugoslavian Former MCWA - Aged Care With A Difference Yugoslavian Former Pearl Home Care - Ballarat Yugoslavian French Accent Home Care MiCare Home Care Packages -Victoria French Pearl Home Care - Ballarat French German Accent Home Care German Active Community Group German alpine@home Community Care Services German Better Living Home Care Packages (VIC) German MiCare Home Care Packages -Victoria German Pearl Home Care - Ballarat Accent Home Care Greek At Your Service Home Care Greek Auspire Care VIC Greek Effie Ioannou Greek Fronditha Care Home Care Packages Greek Just Better Care Melb Bayside & SE Melb Greek Like Our Own Greek MannaCare Community Care Greek Mercy Health Home Care Reservoir Greek MiCare Home Care Packages -Victoria Greek MiCare Home Care Packages Latrobe/Gippsland Greek MiCare Home Care Packages Southern Greek Pearl Home Care - Ballarat Greek People First Healthcare Greek PRONIA Aged Care Services Greek Eastern/Northern Metro Region PRONIA Aged Care Services Greek Southern/Western Metro Region Village Baxter Community Care Greek Accent Home Care Hindi Active Community Group Hindi HomeCaring Hindi Like Our Own Hindi Pearl Home Care - Ballarat Hindi People First Healthcare Hindi Hispanic Pearl Home Care - Ballarat United Spanish Latin American Welfare Centre Hispanic Home Care Packages Hungarian Accent Home Care Hungarian Pearl Home Care - Ballarat Accent Home Care Indian Access Health & Community Richmond Indian HomeCaring Indian MannaCare Community Care Indian MiCare Home Care Packages Southern Indian Morcare Services Indian Pearl Home Care - Ballarat Indian People First Healthcare Indian SAI Home & Community Care Indian

Phone (03) 8731 1696 8824 1000 9318 1111 8731 1696 8824 1000 1300 064 064 8731 1696 8824 1000 8820 0000 5755 0142 1300 307 344 1300 064 064 8731 1696 8824 1000 1300 952 860 1300 433 983 0411 757 006 9552 4100 9596 2444 1800 687 696 1300 902 023 1300 478 776 1300 064 064 1300 064 064 1300 064 064 8731 1696 9402 9533 8560 4444 9388 9998 5971 6380 8824 1000 8820 0000 1300 875 377 1800 687 696 8731 1696 9402 9533 8731 1696 9318 2949 8824 1000 8731 1696 8824 1000 9810 3000 1300 875 377 1300 902 023 1300 064 064 9800 4433 8731 1696 9402 9533 8785 0999

Cultural Group

Service Provider

Phone (03)

IndoChinese Accent Home Care IndoActive Community Group Chinese IndoPearl Home Care - Ballarat Chinese IndoTSC Home & Community Care Chinese Indonesian Accent Home Care Indonesian Pearl Home Care - Ballarat Indonesian People First Healthcare Accent Home Care Irish Pearl Home Care - Ballarat Irish Auspire Care VIC Islamic Pearl Home Care - Ballarat Islamic People First Healthcare Islamic Accent Home Care Italian alpine@home Community Care Services Italian At Your Service Home Care Italian Auspire Care VIC Italian BallyCara HomeCare VIC Italian Better Living Home Care Packages (VIC) Italian COASIT Aged Care (VIC) Italian MCWA - Aged Care With A Difference Italian Mercy Health Home Care Reservoir Italian MiCare Home Care Packages -Victoria Italian MiCare Home Care Packages Latrobe/Gippsland Italian MiCare Home Care Packages Southern Italian Pearl Home Care - Ballarat Italian People First Healthcare Italian Rural City of Wangaratta Aged & Community Care Italian RusCare Community Care Italian Village Baxter Community Care Italian Japanese MiCare Home Care Packages -Victoria Japanese Pearl Home Care - Ballarat Accent Home Care Jewish Jewish Care In-Home Services Jewish Just For U Care Jewish Pearl Home Care - Ballarat Jewish RusCare Community Care Jewish MiCare Home Care Packages Southern Korean Morcare Services Korean Pearl Home Care - Ballarat Korean RusCare Community Care Korean Latin American Accent Home Care Latin MiCare Home Care Packages -Victoria American Latin MiCare Home Care Packages Latrobe/Gippsland American Latin MiCare Home Care Packages Southern American Latin Pearl Home Care - Ballarat American United Spanish Latin American Welfare Centre Latin American Home Care Packages

8824 1000 8820 0000 8731 1696 9898 5566 8824 1000 8731 1696 9402 9533 8824 1000 8731 1696 1300 433 983 8731 1696 9402 9533 8824 1000 5755 0142 1300 952 860 1300 433 983 1300 037 542 1300 307 344 9349 9007 9318 1111 1300 478 776 1300 064 064 1300 064 064 1300 064 064 8731 1696 9402 9533 1300 982 662 9793 0028 5971 6380 1300 064 064 8731 1696 8824 1000 8517 5999 9578 3024 8731 1696 9793 0028 1300 064 064 9800 4433 8731 1696 9793 0028 8824 1000 1300 064 064 1300 064 064 1300 064 064 8731 1696 9318 2949

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover ATSI Aboriginal, Torres Strait Islander CALD Culturally Linguistically Diverse LGBTIQSpeaking Lesbian,Background Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and and Questioning NESB Non-English Ethnic/cultural notes shouldnot notimply implyexclusivity. exclusivity.All Allfacilities facilitiesare aremulticultural. multicultural. Ethnic/cultural notes should

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Victoria Culturally Appropriate Support at Home Cultural Group

Service Provider

Phone (03)

8824 1000 Latvian Accent Home Care 8731 1696 Latvian Pearl Home Care - Ballarat 9793 0028 Latvian RusCare Community Care 8824 1000 Lebanese Accent Home Care 8820 0000 Lebanese Active Community Group 0435 878 173 Lebanese IWAA Home Care Services (VIC) 1300 064 064 Lebanese MiCare Home Care Packages -Victoria 8731 1696 Lebanese Pearl Home Care - Ballarat 9402 9533 Lebanese People First Healthcare 9793 0028 Lebanese RusCare Community Care 9359 2861 Lebanese VASS Aged Care & Disability Support Services 8824 1000 LGBTIQ Accent Home Care 1300 819 200 LGBTIQ AccessCare 5671 3476 LGBTIQ Bass Coast Health HCPs (Flexihealth) LGBTIQ Benetas Support at Home East Metro & Yarra Valley 1300 236 382 1300 236 382 LGBTIQ Benetas Support at Home Gippsland 1300 236 382 LGBTIQ Benetas Support at Home North West Metro LGBTIQ Benetas Support at Home Rural North West Victoria 1300 236 382 1800 692 464 LGBTIQ Care Connect VIC LGBTIQ Central Highlands Rural Health - Home Care Services 5321 6544 9319 9406 LGBTIQ Holstep Health (previously Merri Health) HCPs 9296 1200 LGBTIQ IPC Health Aged Care Services 07 4124 7780 LGBTIQ Kal'ang Respite Care Centre Aboriginal Corp 5358 7400 LGBTIQ Karen Watson 1300 497 442 LGBTIQ Let's Get Care (VIC) 1800 792 359 LGBTIQ Life Without Barriers VIC 1800 687 696 LGBTIQ Like Our Own 9318 1111 LGBTIQ MCWA - Aged Care With A Difference 1300 478 776 LGBTIQ Mercy Health Home Care Lynbrook 1300 064 064 LGBTIQ MiCare Home Care Packages -Victoria 1300 064 064 LGBTIQ MiCare Home Care Packages Southern 9495 3219 LGBTIQ Northern Health Home Care Packages 8731 1696 LGBTIQ Pearl Home Care - Ballarat 5970 2001 LGBTIQ Peninsula Health Home Care Packages 9402 9533 LGBTIQ People First Healthcare LGBTIQ Rural City of Wangaratta Aged & Community Care 1300 982 662 8530 8300 LGBTIQ Sacred Heart Local In-Home Care Services Southern Cross Care (SA, NT & VIC) Home Care 1800 852 772 LGBTIQ Victoria 1300 459 190 LGBTIQ Trilogy Care LGBTIQ Uniting AgeWell Loddon Mallee South Home Care 5454 2100 8824 1000 Macedonian Accent Home Care 1800 953 963 Macedonian ACCS Barwon 1800 953 963 Macedonian ACCS North & West 1800 953 963 Macedonian ACCS South & East 9318 1111 Macedonian MCWA - Aged Care With A Difference 8731 1696 Macedonian Pearl Home Care - Ballarat 9402 9533 Macedonian People First Healthcare 9793 0028 Macedonian RusCare Community Care 8824 1000 Malaysian Accent Home Care 8820 0000 Malaysian Active Community Group 8731 1696 Malaysian Pearl Home Care - Ballarat 9402 9533 Malaysian People First Healthcare

Cultural Group

Service Provider

Phone (03)

9898 5566 Malaysian TSC Home & Community Care 8824 1000 Maltese Accent Home Care 1300 952 860 Maltese At Your Service Home Care 13 22 78 Maltese BaptistCare Home Help Northern Metro 13 22 78 Maltese BaptistCare Home Help Western Metro 9318 1111 Maltese MCWA - Aged Care With A Difference 8731 1696 Maltese Pearl Home Care - Ballarat 9402 9533 Maltese People First Healthcare 9793 0028 Maltese RusCare Community Care Maltese VMCH Home Care Services Western Metro Region 1300 698 624 8820 0000 Muslim Active Community Group 1300 433 983 Muslim Auspire Care VIC 0435 878 173 Muslim IWAA Home Care Services (VIC) 8731 1696 Muslim Pearl Home Care - Ballarat 9402 9533 Muslim People First Healthcare 9793 0028 Muslim RusCare Community Care 8731 1696 Nepalese Pearl Home Care - Ballarat 8824 1000 Accent Home Care NESB 1300 433 983 Auspire Care VIC NESB 13 22 78 BaptistCare Home Help Barwon South West NESB NESB Benetas Support at Home East Metro & Yarra Valley 1300 236 382 1300 236 382 NESB Benetas Support at Home Gippsland 1300 236 382 NESB Benetas Support at Home North West Metro NESB Benetas Support at Home Rural North West Victoria 1300 236 382 1800 692 464 Care Connect VIC NESB 9552 4100 Fronditha Care Home Care Packages NESB 9813 8566 Iris Manor NESB 9578 3024 Just For U Care NESB 1300 497 442 Let's Get Care (VIC) NESB 1800 687 696 Like Our Own NESB 1300 478 776 Mercy Health Home Care Gippsland NESB 1300 478 776 Mercy Health Home Care Shepparton NESB 1300 064 064 MiCare Home Care Packages -Victoria NESB MiCare Home Care Packages Latrobe/Gippsland 1300 064 064 NESB 1300 064 064 MiCare Home Care Packages Southern NESB 9495 3219 Northern Health Home Care Packages NESB 8731 1696 Pearl Home Care - Ballarat NESB United Spanish Latin American Welfare Centre 9318 2949 NESB Home Care Packages 9359 2861 VASS Aged Care & Disability Support Services NESB Northern 0401 093 396 Abigail Mamas Healthcare Services European Northern Accent Home Care 8824 1000 European Northern At Your Service Home Care 1300 952 860 European Northern Auspire Care VIC 1300 433 983 European Northern Pearl Home Care - Ballarat 8731 1696 European Pacific 8824 1000 Accent Home Care Islander Pacific 8731 1696 Pearl Home Care - Ballarat Islander Pacific 9402 9533 People First Healthcare Islander

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.

110

Victoria Edition 03

Victoria Culturally Appropriate Support at Home Cultural Group

Service Provider

Pakistani Accent Home Care Pakistani Pearl Home Care - Ballarat Accent Home Care Polish At Your Service Home Care Polish Auspire Care VIC Polish Just Better Care Melb Bayside & SE Melb Polish PCCV Home Care Packages Polish Pearl Home Care - Ballarat Polish RusCare Community Care Polish Portuguese Pearl Home Care - Ballarat Russian Accent Home Care Russian Just Better Care Melb Bayside & SE Melb Russian Like Our Own Russian MCWA - Aged Care With A Difference Russian Pearl Home Care - Ballarat Russian RusCare Community Care Samoan Pearl Home Care - Ballarat Scandinavian Accent Home Care Scandinavian Pearl Home Care - Ballarat Serbian Accent Home Care Serbian MCWA - Aged Care With A Difference Serbian Pearl Home Care - Ballarat Singaporean Active Community Group Singaporean Pearl Home Care - Ballarat Singaporean People First Healthcare Singaporean TSC Home & Community Care Sinhalese Pearl Home Care - Ballarat ACCS Barwon Slavic ACCS North & West Slavic ACCS South & East Slavic Auspire Care VIC Slavic MCWA - Aged Care With A Difference Slavic Pearl Home Care - Ballarat Slavic South African IWAA Home Care Services (VIC) South African Pearl Home Care - Ballarat South African People First Healthcare South Asian Accent Home Care South Asian Active Community Group South Asian At Your Service Home Care South Asian Pearl Home Care - Ballarat South Asian RusCare Community Care South Asian TSC Home & Community Care Southern European Accent Home Care Southern Auspire Care VIC European Southern Pearl Home Care - Ballarat European Spanish Accent Home Care Spanish At Your Service Home Care Spanish Auspire Care VIC

Phone (03) 8824 1000 8731 1696 8824 1000 1300 952 860 1300 433 983 9596 2444 9569 4020 8731 1696 9793 0028 8731 1696 8824 1000 9596 2444 1800 687 696 9318 1111 8731 1696 9793 0028 8731 1696 8824 1000 8731 1696 8824 1000 9318 1111 8731 1696 8820 0000 8731 1696 9402 9533 9898 5566 8731 1696 1800 953 963 1800 953 963 1800 953 963 1300 433 983 9318 1111 8731 1696 0435 878 173 8731 1696 9402 9533 8824 1000 8820 0000 1300 952 860 8731 1696 9793 0028 9898 5566 8824 1000 1300 433 983 8731 1696 8824 1000 1300 952 860 1300 433 983

Cultural Group

Service Provider

Phone (03)

1300 064 064 MiCare Home Care Packages -Victoria 1300 064 064 MiCare Home Care Packages Southern 8731 1696 Pearl Home Care - Ballarat United Spanish Latin American Welfare Centre 9318 2949 Spanish Home Care Packages 8824 1000 Sri Lankan Accent Home Care 1300 433 983 Sri Lankan Auspire Care VIC 1300 064 064 Sri Lankan MiCare Home Care Packages -Victoria 1300 064 064 Sri Lankan MiCare Home Care Packages Southern 8731 1696 Sri Lankan Pearl Home Care - Ballarat 9402 9533 Sri Lankan People First Healthcare 8785 0999 Sri Lankan SAI Home & Community Care 8731 1696 Pearl Home Care - Ballarat Swiss 8731 1696 Pearl Home Care - Ballarat Tamil 9402 9533 People First Healthcare Tamil 1300 952 860 At Your Service Home Care Thai 8731 1696 Pearl Home Care - Ballarat Thai 9402 9533 People First Healthcare Thai 8731 1696 Pearl Home Care - Ballarat Tongan 8824 1000 Turkish Accent Home Care 9810 3000 Turkish Access Health & Community Richmond 0435 878 173 Turkish IWAA Home Care Services (VIC) 9318 1111 Turkish MCWA - Aged Care With A Difference 8731 1696 Turkish Pearl Home Care - Ballarat 9402 9533 Turkish People First Healthcare 9359 2861 Turkish VASS Aged Care & Disability Support Services 8824 1000 Ukrainian Accent Home Care 9318 1111 Ukrainian MCWA - Aged Care With A Difference 8731 1696 Ukrainian Pearl Home Care - Ballarat 9793 0028 Ukrainian RusCare Community Care 9810 3000 Vietnamese Access Health & Community Richmond 8820 0000 Vietnamese Active Community Group 1300 952 860 Vietnamese At Your Service Home Care 9546 2699 Vietnamese AVWA Home Care Services East & South Vietnamese AVWA Planned Activity Groups North and Home 9428 9078 Care Packages North-East-South AVWA Planned Activity Groups West and Home Vietnamese 9396 1922 Care Packages West 1300 875 377 Vietnamese HomeCaring 1300 064 064 Vietnamese MiCare Home Care Packages -Victoria 8731 1696 Vietnamese Pearl Home Care - Ballarat 9402 9533 Vietnamese People First Healthcare Vietnamese Rural City of Wangaratta Aged & Community Care 1300 982 662 9898 5566 Vietnamese TSC Home & Community Care Western Accent Home Care 8824 1000 European Western At Your Service Home Care 1300 952 860 European Western Auspire Care VIC 1300 433 983 European Western Pearl Home Care - Ballarat 8731 1696 European Spanish Spanish Spanish

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover ATSI Aboriginal, Torres Strait Islander CALD Culturally Linguistically Diverse LGBTIQSpeaking Lesbian,Background Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and and Questioning NESB Non-English Ethnic/culturalnotes notesshould shouldnot notimply implyexclusivity. exclusivity.All Allfacilities facilitiesare aremulticultural. multicultural. Ethnic/cultural

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Products & Services

Products & Services Partner

Name

Phone (03) Profile Page

Advocacy and Information ACA PrimeCare Financial Planning Calvary Home Care Melbourne Service Centre Mercy Health Community Nursing Service Mercy Health Home Care Real Estate Care Service VMCH Ballarat VMCH Carers Support Services VMCH Echuca VMCH Moe VMCH Shepparton VMCH Victoria VMCH Wangaratta VMCH Wantirna Home Care Services Well Placed Care - Independent and Personalised Aged Care Specialists Assessments Calvary Home Care Melbourne Service Centre Mercy Health Community Nursing Service Mercy Health Home Care Right at Home Geelong Right at Home Melbourne Brighton Right at Home Melbourne Frankston Right at Home Melbourne Glen Waverley Right at Home Melbourne North Right at Home Melbourne Berwick Right at Home RightCare Right at Home Southwest Victoria VMCH Carers Support Services VMCH Short Term Restorative Care VMCH Victoria Well Placed Care - Independent and Personalised Aged Care Specialists Assistive Technology Calvary Home Care Melbourne Service Centre Calvary Home Maintenance & Modifications Sleep Electric Adjustable Bed & Lift Chair Specialists Surgical House Healthcare Consumables & Equipment Surgical House Continence Products & Accessories Uniting AgeWell Community Hub, Berwick Case Management Calvary Home Care Melbourne Service Centre Mercy Health Home Care Right at Home Geelong Right at Home Melbourne Brighton Right at Home Melbourne Frankston Right at Home Melbourne Glen Waverley

1300 853 875 1800 527 272 1300 478 776 1300 478 776 1300 759 709 1300 698 624 1300 698 624 1300 698 624 1300 698 624 1300 698 624 1300 698 624 1300 698 624 1300 698 624

11 11 11 11 11 11 11 11

9070 8171

1800 527 272 1300 478 776 1300 478 776 5213 2956 8583 7447 8905 4016 8521 7120 8407 8814 7071 4930 07 3054 1360 4510 8919 1300 698 624 1300 698 624 1300 698 624

5 5 5 5 5 5 5 5 11 11 11

9070 8171

1800 527 272 1800 527 272

7 7

1800 600 600

08 9381 4199

7503 7200

IBC

1800 527 272 1300 478 776 5213 2956 8583 7447 8905 4016 8521 7120

5 5 5 5

Victoria Edition 03

Phone (03) Profile Page

Case Management continued Right at Home Melbourne North Right at Home Melbourne Berwick Right at Home RightCare Right at Home Southwest Victoria VMCH Ballarat VMCH Carers Support Services VMCH Echuca VMCH Shepparton VMCH Victoria VMCH Wangaratta VMCH Wantirna Home Care Services Well Placed Care - Independent and Personalised Aged Care Specialists Dementia Advisers Calvary Home Care Melbourne Service Centre Lifeview Residential Care Diversity & Inclusion Mercy Health Home Care Well Placed Care - Independent and Personalised Aged Care Specialists End of Life Calvary Home Care Melbourne Service Centre LePine VMCH Ballarat VMCH Wangaratta VMCH Wantirna Home Care Services Well Placed Care - Independent and Personalised Aged Care Specialists Financial Services ACA PrimeCare Financial Planning Real Estate Care Service Well Placed Care - Independent and Personalised Aged Care Specialists Healthcare Equipment Atlas McNeil Healthcare Calvary Home Care Melbourne Service Centre Sleep Electric Adjustable Bed & Lift Chair Specialists Surgical House Healthcare Consumables & Equipment Surgical House Continence Products & Accessories Surgical House Daily Living & Independence Products Surgical House For Nutritional Support and Equipment Surgical House Mobility Aids & Seating Surgical House Patient Care Equipment, Beds, Mattresses & Furniture Surgical House Wound Care & Pressure Management

112

Partner

Name

8407 8814 7071 4930 07 3054 1360 4510 8919 1300 698 624 1300 698 624 1300 698 624 1300 698 624 1300 698 624 1300 698 624 1300 698 624

5 5 5 5 11 11 11 11 11 11 11

9070 8171

1800 527 272 1800 543 384 1300 478 776

9070 8171

7 1800 527 272 61, 62-63 8587 5775 1300 698 624 11 1300 698 624 11 1300 698 624 11 9070 8171

1300 853 875 1300 759 709 9070 8171

1800 888 541 1800 527 272

45 7

1800 600 600

08 9381 4199

IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Products & Services Name Meal Management Lite n' Easy Medication Management Calvary Home Care Melbourne Service Centre Mercy Health Community Nursing Service VMCH Ballarat VMCH Echuca VMCH Moe VMCH Shepparton VMCH Victoria VMCH Wangaratta VMCH Wantirna Home Care Services Mobility and Equipment Calvary Home Care Melbourne Service Centre Calvary Home Maintenance & Modifications Sleep Electric Adjustable Bed & Lift Chair Specialists Surgical House Healthcare Consumables & Equipment Surgical House Continence Products & Accessories Surgical House Daily Living & Independence Products Surgical House For Nutritional Support and Equipment Surgical House Mobility Aids & Seating Surgical House Patient Care Equipment, Beds, Mattresses & Furniture Surgical House Wound Care & Pressure Management Uniting AgeWell Community Hub, Berwick Patient Care Equipment Atlas McNeil Healthcare Calvary Home Care Melbourne Service Centre Surgical House Healthcare Consumables & Equipment Surgical House Continence Products & Accessories Surgical House Daily Living & Independence Products Surgical House For Nutritional Support and Equipment Surgical House Mobility Aids & Seating Surgical House Patient Care Equipment, Beds, Mattresses & Furniture Surgical House Wound Care & Pressure Management

Products & Services Partner

Phone (03) Profile Page 13 15 12

16-17 7

1800 527 272 1300 478 776 1300 698 624 1300 698 624 1300 698 624 1300 698 624 1300 698 624 1300 698 624 1300 698 624

11 11 11 11 11 11 11

1800 527 272 1800 527 272

7 7

1800 600 600

08 9381 4199

7503 7200

IBC

1800 888 541 1800 527 272

45 7

08 9381 4199

Partner

Name

Phone (03) Profile Page

Placement Consultants ACA PrimeCare Financial Planning Well Placed Care - Independent and Personalised Aged Care Specialists Real Estate and Moving Market Ready Makeovers Real Estate Care Service Well Placed Care - Independent and Personalised Aged Care Specialists Safety and Security Calvary Home Care Melbourne Service Centre Calvary Home Maintenance & Modifications Surgical House Continence Products & Accessories Surgical House Daily Living & Independence Products Surgical House For Nutritional Support and Equipment Surgical House Mobility Aids & Seating Surgical House Patient Care Equipment, Beds, Mattresses & Furniture Surgical House Wound Care & Pressure Management Skin and Wound Care Atlas McNeil Healthcare Benetas In Home Nursing & Support Calvary Home Care Melbourne Service Centre Mercy Health Community Nursing Service Surgical House Healthcare Consumables & Equipment Surgical House Continence Products & Accessories Surgical House Daily Living & Independence Products Surgical House For Nutritional Support and Equipment Surgical House Mobility Aids & Seating Surgical House Patient Care Equipment, Beds, Mattresses & Furniture Surgical House Wound Care & Pressure Management Visitors and Volunteers COASIT Social Support Individual (VIC) Uniting AgeWell Community Hub, Burwood East

1300 853 875 9070 8171

8807 0998 1300 759 709 9070 8171

1800 527 272 1800 527 272

7 7

08 9381 4199

1800 888 541 1300 236 382 1800 527 272 1300 478 776

08 9381 4199

03 9347 9007

7503 7200

IBC

IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

agedcareguide.com.au

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Definition of terms 24-hour On-site Supervision – A person(s) who is/are employed to work in an aged care home and will respond to requests for assistance when regular staff are off duty. Agec Care Assessment Service (ACAS) – Former Victorian aged care assessment service. Assessments are now delivered through the national Single Assessment System. Aged Care on Site – The retirement village has an aged care facility at the same location. ATSI – Services offered to older Aboriginal & Torres Strait Islander people and their carers. Booked Respite Beds – Dedicated beds that carers can book in advance. CALD – Services offered to culturally and linguistically diverse older aged people and their carers. Care Community (CC) – Private self-contained accommodation run by approved providers where you can access 24/7 care through government-funded Support at Home or privately funded supports, as a genuine alternative to a nursing home. Care Plan – Developed by the service providing your care; outlines care needs and instructions on how these needs will be met. Carer Gateway – This online resource and helpline provides support by linking carers to information, counselling, respite and other services. Centre-based Care (CBC) – Services, respite and activities for social and recreational independence in a ‘centre setting’ for aged/frail clients and their carers. CHSP Funded – An in-home or centre-based care service funded by the Commonwealth Home Support Programme government initiative. Communal Facilities – Shared facilities for residents such as a community hall, swimming pool or bowling green. Consumer-directed Care (CDC) – Allows you to control the types of care you access, how it is delivered and who provides that care. Daily Accommodation Payment (DAP) – This is a daily payment to a government-funded aged care facility, paid periodically, for example, monthly. This is not a refundable payment. Day Therapy Centre (DTC) – Allied health/therapy services to develop or maintain physical and psychological independence in a ‘centre setting,’ provided to aged/frail clients and their carers. Includes clients with dementia and disability. Dementia Services – Services offered to clients with dementia and/or challenging behaviours, as well as their carers. Domestic Assistance – Help with washing clothes, cleaning the property and minor meal preparation. Donor Funded – The purchase price or entry contribution of a dwelling by a resident in a retirement village, may be subsidised by a not-for-profit organisation. Extra Services Beds/Places – Places at an aged care facility for which residents receive a higher standard of accommodation, food and services for an additional charge. Home Maintenance/Gardening – Help with replacing tap washers and light globes, minor weeding and sweeping outdoors, minor carpentry repairs and gutter cleaning.

Meals &/or Shopping – Delivery of fresh and frozen meals or transport for food shopping (CBC – meals or light refreshments provided at the centres). Medication Supervision – Service provider attends the client’s home daily to assist in dispensing medication. Multi-purpose Service (MPS) – Located in centre settings and some residential aged care facilities. They deliver a mix of aged care, health and community services. NESB – Services offered to non-English speaking background older aged people and their carers. Nursing &/or Palliative Care – Registered or enrolled nurses visiting the home to dispense medication, wound management, convalescent care, pain management and palliative care. Personal Care – Assistance with personal hygiene, washing, showering, bathing, dressing, feeding and toileting; CBC clients receive care at the centre. Pharmaceutical Deliveries – The delivery of medications by a service provider directly to the client or older person's home. RAD/DAP Combination – This includes both partial lump sum and daily payments for aged care accommodation. Refundable Accommodation Deposit (RAD) – This is paid as a lump sum when entering a government-funded aged care facility and refunded, minus agreed deductions, when leaving the facility. Regional Assessment Service (RAS) – Regional Assessment Service (RAS) – Former assessment pathway for entry-level aged care. RAS has been replaced by the national Single Assessment System. Rental Accommodation (RA) – Villas, units or ILUs available for rent in a retirement village. Resident Funded/Licence to Occupy/Purchase – Residents purchase a loan/licence agreement for a dwelling in aged care home or purchase on a freehold basis. Respite Care – Services provided so a client or their carer can take a break from their daily routine. Includes care in the client’s home, at a day centre or in an aged care facility. Retirement Living (RL) – The site has retirement living accommodation. Secure Dementia Unit – A secure, specialised ward, wing or unit for people with dementia and/or challenging behaviours. Service Fee – A fee to cover the services offered by a retirement village, including maintenance, improvements, utilities and council rates, etc. Serviced Apartment – Usually one or two bedrooms and provides residents with some domestic and ‘hotel-like’ services such as cleaning, laundry and personal care. Services may be provided on a fee for service basis. Single Bedrooms With Ensuites – This facility offers (a number of) single bedrooms with attached bathroom. Might not be every room in the home. Small Pets Welcome – The site has a policy for residents enabling them to have small pets but it's dependent on the type, size and care needs. Social &/or Recreational Support – The client participates in social or recreational activities, either in their home or at a community, day or recreational centre. Supported & Assisted Living (SL) – Supported & assisted living communities offer accommodation and care to residents on a fee-for-service basis without government funding.

Independent Living Unit (ILU) – Sometimes referred to as a ‘villa’ or ‘apartment’ and located in a retirement village.

Supported Residential Services (SRS) – Privately run aged care facility that provides similar accommodation and care to that of a government-funded facility but without the funding support.

LGBTIQ – Some aged care services offer specific care to Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning residents.

Transport – Organising or providing transport services such as bus, taxi, private car, etc.

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