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Support at Home

Helping you navigate home care, costs and choices with ease agedcareguide.com.au

QLD

Live the life you want, while receiving the care you

need

With a heritage spanning over 140 years in Australia, care is what we do best. At Salvos Home Care, we ensure you thrive in a community built for your comfort and wellbeing. Whether you need help around the house, health therapies in your home or some assistance getting to appointments, our services are tailor-made to your needs and interests.

Talk to your local Salvos Home Care experts

today

1300 111 227

agedcare.salvos.org.au

Contents

Technology at home

A guide to home safety & modifications for older people

Smart assistants & voice-controlled devices

Transport options for seniors: Getting around Queensland

Planning & Preparation

Welcome

Personal story

Support at Home

Support at Home: What’s changing?

What are the first steps when finding home care?

Planning ahead: Wills, Enduring Powers of Attorney & Advance Health Directives

What services are available with Support at Home classification or funding?

Preparing for the next chapter: A guide for families and older Australians

Costs of home care explained

Forward planning with purpose

Getting help from a home care expert

Home care checklist: What to do when you need help at home

Planning ahead: Advance Care Planning (ACP) Funerals: A thoughtful approach to planning ahead

Directories & Listings

In-home care services

Support at Home (SAH)

Maps and council districts

Culturally appropriate Support at Home

Definition of terms

Finding and choosing a Support at Home provider

Support at Home: Priorities and waitlists

Self-managed Support at Home: How it works

How to compare home care providers after you’ve been assigned a package

Respite care at home and in an aged care home

Publisher’s note and disclaimer At Support at Home, we go to great lengths (and make more than a few phone calls) to ensure the information in this guide is accurate, relevant, and genuinely useful. We source our content from government departments, industry bodies, aged care providers, and direct interviews — all with the aim of helping you and your family make informed decisions.

This guide is proudly published by Care & Co Media, Australia’s largest platform dedicated to helping people find the right care. We’re also committed to protecting the planet we all call home. That’s why this guide is printed locally on recycled paper, using environmentally responsible production processes to reduce our footprint wherever possible.

That said, aged care is a fast-moving sector. Prices, services, and policies can — and do — change. While we make every effort to publish accurate information at the time of printing, we accept no liability for any errors, omissions, or changes that occur after publication. All information provided is general in nature and should not be considered personal, financial, legal, or clinical advice. We encourage readers to seek independent professional guidance tailored to their individual circumstances.

Please note that some photographs may have been modified for clarity or format. And yes, a few smiling faces are professional models — but the stories and support are very real.

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® Aged Care Guide is a registered trademark of Care & Co Group. Support at Home Guide, Queensland, 3rd Edition Printed August 2026 Telephone: 1300 186 688 Suite 2, Level 2, 187-193 Rundle Street, Adelaide 5000 Editorial: editorial@careandcomedia.com.au Advertising: sales@careandcomedia.com.au Distribution: distribution@careandcomedia.com.au

SWITCH TO BETTER QUALITY SUPPORT AT HOME

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The Right Care, Right at Home™ Right at Home are leaders in quality home care and support, delivering services that allow our clients to remain safe and independent in their own home. Your local Right at Home family is ready to look after yours when you can’t. • 24/7 On Call & 24/7 Care Service

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* Check you local Right at Home Office to see if they deliver these services

Right at Home deliver services catering to government funded and private clients.

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Welcome to the 3rd edition of the Support at Home Guide.

Message from COTA The aged care system is undergoing long-overdue reform - driven by the Royal Commission and shaped by the voices of older Australians who want their rights respected, their choices heard, and their care delivered with dignity. COTA Australia continues to advocate for a system built on transparency, accountability and individual choice - one where everyone has access to clear, trustworthy information to make decisions about their care including support at home or retirement living. Resources like the Aged Care Guide play an important role in helping people understand what’s available and how to find support that suits their needs. Together, we’re committed to empowering older Australians with trustworthy, easy-to-understand information. Your voice matters and as the new Aged Care Act and reforms continue to take effect, we encourage you to stay informed and share your experiences, as we focus on older Australians' rights and empowering people to live their best life as we age.

Patricia Sparrow Chief Executive, COTA Australia 4

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Aged Care Centres

Home Care

Retirement Villages

“Mum wants to stay home. Where do I start?”

When Dad passed, Mum said she wanted to stay put. I became the researcher, the organiser and (quietly) the worrier. The jargon felt heavy. So we did one simple thing first: we wrote down what a good week looks like for Mum. Safe shower. Fresh meals. Bowls on Tuesdays. A check-in if I’m late from work. We called My Aged Care for an in-home assessment and kept a little notebook with meds, falls, and Mum’s goals. While we waited, we jumped onto agedcareguide.com.au to see who helps in our suburb — personal care, cleaning, meal prep, transport, physio, even small safety tweaks. That made the system feel human again.

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Waitlists happen, so we booked a couple of privately paid visits to keep Mum safe and confident. When our Support at Home budget (transitioned from her old package) kicked in, we compared providers, looked at published prices, and chose a team that reviews progress, not just rosters. We didn’t do everything. We did the right things: rails in the bathroom, two meal-prep visits, transport to bowls, monthly physio. Mum’s still home. Still herself. If you’re where we were: breathe, write down what matters, book the assessment, and use Aged Care Guide to shortlist providers. You don’t have to wait to start help if you can fund a little privately. Kathy Queensland

We begin with listening. Some people like to stay involved. Others want things taken care of. Both belong with us. You can choose a Full Service or Self-Managed Membership at Five Good Friends. Adjust your plan whenever you need to. That’s what it means to be among friends.

You’re the expert in you. We’re the experts in ageing well.

Call 1300 787 581 www.fivegoodfriends.com.au

Scan the QR Code to get started.

Support at Home

Home is where comfort and independence meet — with the right support, you don’t have to do it alone.

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Support at Home: What’s changing? Australia has simplified in-home care. From 1 November 2025, in-home care is delivered under Support at Home. The help itself is familiar — personal care, help around the house, nursing and allied health, equipment and home modifications — but Support at Home brings clearer service categories, published price lists and more regular plan reviews so you can see exactly what you’re paying for.

If you previously had a Home Care Package (HCP) You don’t need to re-apply as you will move across automatically. Your budget will be aligned to your current Support at Home classification, and any unspent funds will carry over. Your provider should contact you beforehand to review your goals, explain how their prices map to the new categories and update your service agreement. If something no longer fits, ask about alternatives under the new rules.

If you use the Commonwealth Home Support Programme (CHSP)

What you can do now » Take stock. Note what supports are helping and what’s not quite right. » Talk to providers. Ask how they’re preparing, how they will price services under Support at Home, and how often they’ll review your plan. » Bridge any gaps. If you’re waiting for services or need more hours, you can pay privately for care in the interim and transition that support into your plan later if eligible. » Keep records. Save quotes and care notes — they make reviews easier. Need a hand comparing providers or sense-checking fees? Visit: agedcareguide.com.au to explore options and get practical guidance tailored to your situation.

Nothing changes yet. CHSP continues for now and is expected to transition to Support at Home later (CHSP continuing until 30 June 2029). Keep using the services that work for you and stay in touch with your provider about timing.

agedcareguide.com.au

Support at Home

What are the first steps when finding home care? Starting the journey to organise home care for yourself or a loved one can feel overwhelming — but you’re not alone. Whether you’re looking for government-funded services or private help at home, knowing where to begin makes the process much more manageable.

Step 4:

Step 1:

There are four priority categories, with current estimated wait times:

Understand what "home care" is Home care supports older Australians to stay independent in their own home for longer. Services can include: » Help with cleaning, cooking or showering » Transport to appointments » Nursing or allied health support » Social connection and companionship You can choose government-funded home care or pay for services privately. Many people do a mix of both.

Step 2: Check your eligibility To access government-funded support you generally need to be:

If you are approved for ongoing Support at Home services, you may need to wait for your funding to become available. Funding is allocated through the Support at Home Priority System, based on your priority category and the date you were approved.

» Urgent: within 1 month » High: 1 month » Medium: 5–6 months » Standard: 7–8 months Your priority category will be included in your assessment outcome. These wait times are estimates and may change, so check My Aged Care for the latest information. If you are approved for the Restorative Care Pathway or End-of-Life Pathway, there is no waitlist for this funding.

Step 5: Choose a provider Once approved, compare providers on:

» 65 or older, or

» Services offered

» be 50 or older if you are an Aboriginal or Torres Strait Islander person, or

» Costs and published prices

» be 50 or older if you are homeless or at risk of homelessness.

» Reputation and reviews

If you're under 65, you may still be eligible in limited circumstances, such as if you're already receiving government-funded aged care services. If you meet the eligibility criteria, you'll need a free aged care needs assessment, which you can arrange through My Aged Care.

Step 3:

Get assessed (Single Assessment System) Call My Aged Care on 1800 200 422 or apply online to organise an assessment. Since late 2024 the Single Assessment System provides one pathway (replacing the old RAS and ACAT/ACAS split). A trained assessor will call or visit you at home, discuss your needs and goals, and confirm what you’re eligible for under Support at Home or CHSP. 10

Wait times and funding

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» Availability in your area Use agedcareguide.com.au/compare to find and compare providers near you, then contact your shortlist directly. (Providers publish standard prices under Support at Home, so ask for a one-page example showing your monthly hours and any outof-pocket costs.)

Need help along the way? Call My Aged Care for assessment and general guidance

1800 200 422 Visit agedcareguide.com.au for resources and provider comparisons.

Support at Home

What services are available with my Support at Home classification or funding level? Support at Home services are designed to help older Australians stay independent at home for as long as possible. Depending on your needs and the Support at Home classification you’re approved for (Level 1 to Level 8), services can include:

Support at Home services

Tailored packages

» Personal care (help with showering, dressing, grooming)

You can tailor your package to suit what matters most to you.

» Cleaning, laundry, and household help

Your provider will work with you to create a care plan that reflects your preferences and priorities.

» Meal preparation » Transport to appointments or social activities » Shopping assistance » Nursing or allied health support (e.g. physiotherapy, podiatry)

For a full list of services, visit: myagedcare.gov.au

» Help with medication and health monitoring » Garden maintenance and home safety modifications

Important Update: From 1 October 2026, approved personal care services will move into the clinical supports contribution category. This means eligible personal care services will be fully government funded, provided you have approval for personal care and sufficient Support at Home funding available. For the latest official details, visit myagedcare.gov.au. Scan the QR code or visit agedcareguide.com.au/fees for the latest updates.

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(scan QR code)

Keep moving forward, with care that moves with you. ★ 2024 • V o ★

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Home Care Services Vic/Tas

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Whether you need support to recover at home, assistance with daily living, or a preventative health program, we’re here to ensure you keep moving forward. Our goal is to help you strengthen your independence and live comfortably, with purpose—right where you belong: at home.

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At Australian Unity, we offer progressive, home health and care services designed to help you embrace active ageing and navigate life’s ups and downs.

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Support at Home

Costs of home care explained Support at Home is subsidised by the Australian Government. Depending on the services you receive and your financial circumstances, you may be asked to contribute toward the cost of some services. Your contribution depends on the type of service you receive:

Clinical supports Clinical services are fully government funded, so you do not pay a participant contribution for approved clinical supports.

Independence services You may pay a contribution of between 5% and 50% of the service price, depending on your income and assets.

Everyday living services You may pay a contribution of between 17.5% and 80% of the service price, depending on your income and assets.

Private or additional services If you choose services outside your approved Support at Home funding, or services that are not covered by the program, you may need to pay the full cost privately.

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Check your contribution estimate Services Australia will assess your financial circumstances and advise you and your provider of the contribution rate that applies to you. Some people who were receiving, approved for, or waiting for a Home Care Package before 12 September 2024 may be covered by the Government’s “no worse off” arrangements and may pay different contribution rates. For current contribution rates and to estimate what you may pay, visit myagedcare.gov.au. (scan QR code).

The best health and aged care, home delivered. We’re a proud not for profit, supporting your wellbeing and independence as you age, to complex health care at any life stage. Call us on 1300 650 803 or visit silverchain.org.au

Support at Home

Getting help from a home care expert Navigating aged care can be complex, with financial, legal, and care decisions that affect your comfort, independence, and long-term wellbeing. Getting help from the right professionals can make this process smoother and give you confidence in the decisions you make. Financial advisers The type of help you need depends on your situation. Some people seek financial advice to plan for costs, others need to find the support quickly, and many families look for legal advice to manage important documents. When selecting an aged care expert, consider: » Experience and qualifications – Look for professionals with proven experience in aged care and appropriate certifications (e.g. CFP for financial advisers, legal accreditation for solicitors). » Memberships – Check that they belong to recognised professional associations such as the Financial Advice Association of Australia or the Queensland Law Society. » Client feedback – Read reviews on the Aged Care Guide or similar platforms to understand how others have rated their services. Financial advisers – understanding and funding aged care The financial side of aged care can be complicated. A specialist aged-care financial adviser can help you: » Plan for in-home care costs. » Maximise your Age Pension or DVA entitlements. » Ensure your chosen payment plan supports your lifestyle and estate goals. Financial advisers can also help families compare government support through the Support at Home Program (for care at home) or residential care that best fits their needs.

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Find trusted financial advisers at www.agedcareguide.com.au/financial/aus. Legal considerations Before entering aged care, it’s important to ensure your legal documents are current. Aged care lawyers or elder law specialists can assist with: » Enduring power of attorney – appointing someone to make financial and/or personal decisions on your behalf. » Advance Health Directive (or advance health directive, depending on your state) – recording your healthcare wishes and preferred treatments. » Wills and estate planning – ensuring your assets are distributed according to your wishes. It’s best to review these documents before admission so decisions can be made smoothly if your health changes.

Helpful Information Aged care decisions can feel overwhelming. Seek advice from more than one source to make sure your decisions suit your personal circumstances. Professional advice can help you plan for both the financial and emotional sides of moving into care.

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Support at Home

Home care checklist: What to do when you need help at home Use this checklist to guide you through the key steps in accessing home care under Support at Home which commenced on 1 November 2025 — from understanding your needs to choosing the right provider.

Checklist 1 Understand your needs 2 Get assessed

q T hink about the type of support you need (e.g. personal care, cleaning, transport, social support) q Consider how often you need support — daily, weekly, short-term, or ongoing q Call My Aged Care on 1800 200 422 or start your assessment online q A trained assessor will visit you at home or speak with you to understand your needs under the Single Assessment System (SAS)

q Prepare by writing down your needs, current health, daily routines, and home environment q Ask what Support at Home classification and budget you are eligible for 3 Understand q Learn how government subsidies and Support at Home budgets work the costs q Ask if you need to pay a participant contribution q Review each provider’s published price list — providers must publish all fees up front q Ask about any extra service charges that may apply 4 Compare q Use trusted tools like agedcareguide.com.au/compare to review providers near you and choose q Check reviews, availability, service options, and pricing a provider q Call or meet with at least 1–3 providers to compare Ask q H ow they will tailor your care to your goals providers ho will deliver your care (same person each visit?) qW about: inimum hours, cancellation policies, and flexibility qM q H ow they handle feedback, issues, or complaints 5 Sign your q Read the Support at Home Services Agreement carefully before signing agreement q Make sure your care plan reflects your needs, goals, and preferences q Understand how your Support at Home budget will be used, and whether any unspent funds are managed in your account

6 Review your services regularly

q Schedule a care review at least once a year — or sooner if your needs change q Speak up if something isn’t working — your provider must adapt your supports q If your needs increase, contact My Aged Care for a reassessment under the

Helpful contacts

Single Assessment System

My Aged Care

Aged Care Guide

1800 200 422

Compare providers near you: agedcareguide.com.au/compare

Speak to a care navigator for support making decisions

1300 186 688 18

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Want to to learn learn more more about about the the Want Support at at Home Home program? program? Support We’re here here to to help help you. you. integratedliving integratedliving provides provides aa We’re range of of services services designed designed to to support support you you to to live live well well and and range independently in in your your own own home. home. independently Our friendly friendly team team can can help help you you understand understand the the Our Support at at Home Home changes changes and and what what they they will will mean mean for for you. you. Support

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Support at Home

Finding and choosing a Support at Home provider Start here Choosing the right provider can make a big difference to your quality of life. Here are some simple steps to guide you:

Compare

providers online

Use the free comparison tool at agedcareguide.com.au/ compare to explore local home care providers, see what services they offer, compare costs, and check availability. (scan QR code)

Check

for waitlists

Some providers may be able to start straight away, while others could have a delay — it’s worth asking early.

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Ask

questions

Speak directly with providers about your care needs, how flexible their services are, and what fees may apply.

Choose

a provider who feels right

A good provider will take the time to understand your goals, listen to what’s important to you, and build a care plan around your lifestyle.

Looking for a provider who puts you first? Care Connect is here to make life easier for you or your loved one, helping you live the life you love. For care, not profit. Every dollar goes back into improving your care Trusted for 30 years – supporting over 85,000 clients Dedicated, local Care Partners – delivering and monitoring tailored care plans Experts when it comes to home care – from everyday help through to complex care Let us take care of the details so you can focus on what matters most. Contact our friendly team today!

1800 692 464

careconnect.org.au

Nutritious meals made easy. Mealtimes should be something to look forward to and with the right support, they can be! While many older Australians face challenges like reduced appetites, cooking difficulties, or the hassle of shopping, there’s an easier way to enjoy delicious, nutritious meals every day. With Lite n’ Easy’s My Choice range, older adults can enjoy tasty, nourishing meals designed to support health, independence and quality of life.

Why good nutrition matters As we age, our bodies need the right fuel to stay strong and healthy. Including enough protein in your diet is important for maintaining muscle mass and supporting overall wellbeing. That’s why My Choice dinners are designed to provide the protein you need in a meal size appropriate for smaller appetites, without the oversized servings that can feel overwhelming. Every meal in the My Choice range has been developed by Accredited Practising Dietitians and prepared by chefs, so you can trust that each meal meets strict nutritional standards while delivering the flavour you love.

Trusted by thousands of older Australians It's not just about convenience Lite n' Easy is helping older Australians feel healthier and more independent every day. A recent survey of Home Care Package (HCP)* customers found that 89 per cent believe their quality of life has improved since ordering Lite n' Easy.

"I still love my food but grew tired of cooking for myself, so when a friend introduced me to Lite n' Easy, I gave it a try. I was immediately impressed," said Bill. "The My Choice meals are delicious, easy to prepare and being frozen means there is no waste and plenty of variety to choose from. "My Home Care Package covers most of the cost, which allows me to order every week. With the right nutrition and support, I can continue to enjoy the activities that keep me healthy."

How to get started If you’re receiving Support at Home funding, Lite n’ Easy’s My Choice meals can be delivered to your door with up to 70 per cent of the meal-preparation and delivery cost covered by your package. The remaining 30%, which covers the cost of ingredients, is paid upfront by you to Lite n’ Easy. Once your Support at Home Provider has set you up as a Lite n’ Easy customer, you can start ordering meals straight away and have them delivered to your door within the week. That means you can enjoy delicious, dietitian-designed and chef-prepared meals without delay - a simple way to take stress out of daily living while making the most of your government-funded home care support from day one. Think you could benefit from Lite n' Easy? Visit liteneasy.com.au/hcp or give us a call on 13 15 12.

* References to Home Care Packages (HCP) include the new Support at Home program from 1 November 2025. 22

Eat well. Live independently. Ready-made meals available through Support at Home, the government’s new home care program. Eating well should be enjoyable at every stage of life. That’s why Lite n’ Easy created My Choice dinners, soups and desserts - specially designed for older Australians with smaller appetites. With a huge variety to choose from, Lite n' Easy's ready-made meals are crafted by dietitians and chefs to be both tasty and nutritious, ensuring you have everything needed to live a healthy and independent life.

SAVE 30% on your first delivery

Order online using promo code SENSAH30 or, if you receive Support at Home funding, call us on 13 15 12 and mention this offer. Offer valid for new customers only on their first delivery. Cannot be used with any other offer. Minimum order value applies.

Lite n’ Easy makes it simple to get the right nutrition every day, so you can spend more time doing the things you love!

Keep your appetite for an independent life. Visit liteneasy.com.au or call 13 15 12. 23

Support at Home

Support at Home: Priorities and waitlists Australia has simplified in-home care. Support at Home commenced on 1 November 2025, replacing Home Care Packages and ShortTerm Restorative Care. If you were already on a Home Care Package, you moved across automatically; your services and any unspent funds continued under the new rules. The Commonwealth Home Support Programme (CHSP) has been extended to 30 June 2029 while the Australian Government consults on the longer-term design of entry-level aged care.

Who gets priority? Everyone seeking subsidised support completes a Single Assessment System (formerly ACAT/ ACAS) through My Aged Care. Your assessor looks at your health, safety, living situation and supports. People with urgent needs are placed at the highest priority for assignment of funding.

How the queue works now Under the previous HCP system, eligible people entered a national queue (the National Priority System) and were assigned funding based on priority and time waited. Support at Home continues to allocate funding based on assessed need and priority; exact timeframes can vary by location, demand and available program funding. Providers must publish prices and review plans routinely, which helps you see what your budget can buy once funding is assigned. If you were waiting for a Home Care Package before 1 November 2025: you did not need to re-apply. Your place and priority carried into Support at Home. (My Aged Care notes that published HCP wait-time estimates up to June 2025 don’t apply to the new program.)

Your priority category is determined during your aged care assessment and will be included in your assessment outcome letter. These wait times are estimates and may change as new information becomes available. If your needs change while you are waiting, contact My Aged Care or your assessment organisation.

Ways to keep things moving » Stay in touch: keep your My Aged Care details up to date; tell them if your situation changes so your priority can be reviewed. » Ask your provider how they’re preparing: providers were required to update operations, discuss new prices and review agreements with clients before transition. » Consider bridging with private services: if you have the means, you can pay privately for help at home while you wait, then transition those services under your Support at Home budget when it’s assigned. (This has always been allowed and remains available under the new program.)

Where CHSP fits If you receive entry-level help through CHSP, your services will continue as usual for now. CHSP will operate under the new Aged Care Act from 1 November 2025. with a separate transition to the Support at Home program expected in the future. CHSP has been extended to 30 June 2029 while the Australian Government consults on the longer-term design of entry-level aged care.

How long will I have to wait? Funding is allocated through the Support at Home Priority System. The current estimated wait times: » Urgent: within 1 month » High: 1 month » Medium: 5–6 months » Standard: 7–8 months

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Need a hand comparing providers or checking your options? Aged Care Guide can help you understand your priority status, compare published prices, and line up services so you’re ready when funding is assigned.

Compassionate & Personalised Care Live Well. Feel Supported. Choose Cura Aged Care At Cura Aged Care, we are dedicated to empowering seniors to maintain their independence and quality of life in the comfort of their own home. As a not-for-profit organisation, we recognise and embrace your unique needs, providing personalised, high-quality care that adapts as you do. With a compassionate and culturally sensitive approach, our multicultural team, fluent in multiple languages, is committed to delivering tailored support that enhances your wellbeing every day.

Why Choose Cura? Support that understands you - Our team reflects the diversity of the communities we serve, offering care that respects your cultural background, language & personal preferences. Flexible care that adapts - Your needs may change & when they do, we’re right here with you - ready to adjust your support, whether it’s help around the home, personal care, or allied health & wellness. Stay social, stay well - We encourage connection & joy through wellbeing programs, community outings & social activities that keep you involved, engaged & thriving.

Your Care, Your Way

Our Personalised Services Clinical Supports Nursing care Allied health & therapeutic services Nutrition Care management

Independence Supports Personal care & assistance with bathing, dressing, grooming & mobility Social support & community engagement Assistance administration of medication Transport & assistive technology Respite care

Everyday Living Domestic assistance Essential home maintenance & repairs Meal preparation & delivery

Whether you need a little help or a lot, Cura Aged Care is here with a range of services designed to make everyday life more comfortable and fulfilling. From practical assistance to emotional support, we are your partners in care.

Embracing Diversity & Unwavering Care

1 Dominions Rd, Ashmore

cura.org.au

info@cura.org.au

Support at Home

Self-managed Support at Home: How it works If you like to be hands-on, you can self-manage your Support at Home services. You'll still work with a registered provider, who holds your funding and remains responsible for quality, safety and ensuring your services meet the requirements of the Support at Home program. You can take on more of the day-to-day organising, such as choosing workers, scheduling visits and approving invoices.

What’s changed under Support at Home Support at Home commenced on 1 November 2025 and has replaced Home Care Packages and Short-Term Restorative Care. Existing HCP clients will move across automatically. CHSP has been extended to 30 June 2029 while the Australian Government consults on the longer-term design of entry-level aged care.

Support at Home introduces:

Standardised service categories » Mandatory published prices » Routine plan reviews » Greater transparency and flexibility for consumers

Your role vs your provider’s ou: Y » Choose and organise workers » Compare quotes and approve bills » Monitor your spending, records and goals Your provider: » Must agree to support self-management. » Hold and manage your funds » Ensure your workers (including platform or independent workers) meet safety and eligibility requirements » Check that services are appropriate for your plan » Remain accountable for all services delivered under your plan Friendly help If you’d like guidance comparing self-managed vs fully managed options (and real-world fees), talk to our team or browse providers on Aged Care Guide for a local, apples-to-apples view. 26

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What it costs Self-management isn't "fee-free". Under Support at Home, 10% of your ongoing quarterly budget is allocated to care management, even if you choose to self-manage. Providers must publish their prices so you can compare costs, including: » Care Management » Other services they deliver under the program Depending on the services you receive and your financial circumstances, you may also pay participant contributions. Your provider will explain which services attract a contribution and which are fully government funded.

What you can spend on Funds must go toward eligible supports, including: » Personal care » Cleaning and domestic assistance » Nursing and allied health » Equipment, assistive technology and home modifications approved in your plan Your provider should help you check eligibility before you commit to any service.

Is self-management right for you? Self-management suits people who feel confident coordinating supports and want maximum control over who delivers their care. If you prefer someone else to organise everything – or your needs are complex – you can choose a more fully managed option. Your plan will still be reviewed regularly and adjusted if your needs change.

Getting started

1 2 3 4

sk providers whether they offer selfA management and how they support it. Review their published prices and understand what your care management or plan administration costs may be. Agree on how workers will be approved, safety‑checked and paid. Keep receipts and records, and review your plan regularly.

Brisbane 07 3624 6100 South Coast 07 5617 9500 Co.As.It.’s support services enhance well-being, independence, and social connectedness that meet your needs and the goals you wish to achieve. Our in-house allied health and clinical teams provide efficient and cost-effective care. Contact us to find out more about how we can support you.

www.coasit.asn.au

Support at Home

How to compare home care providers after you’ve been assigned a package From 1 November 2025, all in-home aged care will be delivered under the Support at Home program. If you previously held a Home Care Package (HCP), you will move across automatically - with no need to reapply. Your plan and budget will now follow Support at Home rules. The Commonwealth Home Support Programme (CHSP) has been extended to 30 June 2029 while the Australian Government consults on the longer-term design of entry-level aged care. If you’ve recently been approved for Support at Home, your next step is choosing a provider to manage your plan, coordinate your supports, and help you stay safe and independent at home. Providers differ in pricing, flexibility and service approach - so it’s important to compare them carefully.

Step 1:

Step 3:

Match services to your needs

Look for flexibility

Start by identifying the support you require for example:

Can you choose your own support worker? Will they use your preferred physiotherapist or cleaner? Providers who offer flexibility and control usually deliver a more personalised experience.

» personal care » domestic assistance » transport » nursing and allied health » social connection or companionship Some providers specialise in complex care; others focus on wellness, reablement or social support. Ensure their service mix aligns with your goals.

Step 2:

Check for cultural fit & reputation Ask friends or family for recommendations, read reviews, and speak with providers about language or cultural preferences. A good provider will listen and tailor your plan.

Understand the fees – what’s standard vs optional

Step 5:

Under Support at Home, providers must publish clear, transparent prices for all services - including care management and plan administration.

You’re not locked in. If the fit isn’t right, you can switch. Your arrangements move with you and a new provider can support the transition.

Prices must show exactly what is included, such as labour, travel, scheduling and administration. Always ask for: » a full published price list, and » a simple monthly example showing what your total care hours will look like after all costs. omparing Provider Fees Under Support C at Home. 28

Step 4:

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It’s OK to change providers

Tip: Ask how they tailor services to your needs and adjust support as things change.

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Support at Home

How to compare home care providers after you’ve been assigned a package Cont'd

Comparing Provider Fees under Support at Home What’s Required / Common Under Support at Home

Fee Type

What Providers Might Differ On

Care management

For ongoing Support at Home services, 10% of your quarterly budget is allocated to care management. This applies whether or not you self-manage.

How care management is delivered, including the level of contact, coordination and support provided.

Service Rates (personal care, domestic assistance, nursing, allied health)

Providers set their own service prices. Prices must be reasonable, transparent and published. Separate administration fees cannot be charged.

Hourly/service rates, minimum visit times, cancellation arrangements and other agreed service pricing.

Third-party / self-managed services

Where third-party workers are used, your provider remains responsible for the services delivered.

Providers may charge an overhead for arranging third-party services. For self-managed third-party services, this is capped at 10% of the actual cost and must be included in the final service price.

Exit / Transfer Fees

No separate exit/transfer fee should be charged under Support at Home.

Ask your provider about the process and notice requirements for changing providers.

Top-up / Private‑Pay Services

Allowed - any private rates must be published, reasonable and agreed upfront.

Some providers offer flexible private-pay options or additional service bundles.

Tip: Instead of focusing on individual fees, ask: “How many hours of direct care will I receive each week after all costs are deducted?” Need help comparing? For an easy, side-by-side comparison of local providers – including what’s included, what’s optional, and how pricing differs – visit Aged Care Guide.

Aged Care Guide:

Ready to compare?

Shortlist local providers by services, fees, reviews and location, then enquire directly. agedcareguide.com.au/ compare

(scan QR code) Prefer to talk it through? Speak with the Aged Care Guide team for help narrowing your shortlist and questions to ask on your first call.

1300 585 592

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Navigating the aged care system can feel overwhelming – but you don’t have to do it alone. At AQ @ Home, we’re here to make your first step simple and stress-free.

We can: • guide you in connecting with My Aged Care • share clear, easy-to-understand information • assist you to access government-funded services • personalise referrals to the right support for your needs

Domestic Assistance

Continence Advisory Service

Social Support

Dementia Advisory Service

Respite Centres

Community Nursing

Personal Care

Allied Health

Meal Preparation

Carer Support

Simply call 07 3422 3000 Email: clientservices@alzqld.org.au Together, we’ll help you find the care and support you deserve. Greater Brisbane | Ipswich | Toowoomba | Gold Coast | Logan

Support at Home

Respite care at home and in an aged care home

What is respite care? Respite care is short-term support so a carer can rest, work, travel or simply recharge. It can happen: » At home (a paid support worker visits), » In the community (day or overnight centre-based programs), or » In an aged care home (a temporary stay with 24-hour support). These options are designed to support both the older person and their carer, keeping routines safe and sustainable.

Who can get governmentsubsidised respite? Get assessed (for subsidised care): organise a Single Assessment (formerly ACAT/ACAS) through My Aged Care – the national assessment now used for all government-funded aged care, including Support at Home.

How much residential respite can you use? You can use up to 63 days of subsidised residential respite per financial year. If you need more, your assessor can approve extensions of up to 21 days at a time. These days can be taken in blocks or spread across the year.

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Costs at a glance » Residential respite (in an aged care home): You’ll usually pay a basic daily fee set by the Government at 85% of the single basic Age Pension. The exact dollar amount is indexed and updated periodically, so check the current rate when booking. Homes may also charge a small booking fee — ask the provider to outline this before you confirm dates. » At-home or centre-based respite: From 1 November 2025, these services are available through Support at Home (CHSP has been extended to 30 June 2029 while the Australian Government consults on the longer-term design of entry-level aged care). Providers publish their prices, and you’ll pay a participant contribution based on those prices; ask for a written quote and any concession policies before you start. ood to know: If you need respite G quickly or prefer extra services, you can choose to pay privately without waiting for assessment or funded availability. Your funded supports (if any) can still be used later.

What’s changed from 1 November 2025? » Australia has introduced Support at Home, which replaces Home Care Packages and Short-Term Restorative Care. You’ll still find familiar supports — personal care, domestic help, nursing, allied health, equipment and home modifications — but with clearer categories, published prices and regular plan reviews. » If you previously had a Home Care Package, you moved across automatically; you didn’t need to re-apply. Your provider should have reviewed your plan, explained prices and carried over any unspent funds. (Residential respite rules – like 63 days a year with possible extensions – continue.) » CHSP has been extended to 30 June 2029 while the Australian Government consults on the longerterm design of entry-level aged care.

Need availability now, or comparing options near you?

How to organise respite (simple steps) 1

Decide the setting at home, a day/overnight program, or a short stay in an aged care home.

Get assessed (for subsidised care) Contact My Aged Care to arrange an aged care assessment (previously known as ACAT/ ACAS), or proceed privately if you prefer not to wait.

Book the provider Book the provider and confirm the daily fee/price, any booking fee, and what’s included (meals, transport, therapy, activities).

Keep track Keep track of your used residential respite days so you know when to request an extension if needed.

Aged Care Guide can help you find at-home respite and short-stay places in aged care homes, explain fees in plain English, and coordinate dates that work for your family.

agedcareguide.com.au

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Support at Home

Technology at home

Technology and tools to help you stay home longer.

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A guide to home safety & modifications for older people As we age, our homes should continue to be a place of comfort, not risk. But everyday activities - like getting in and out of the shower, climbing stairs, or simply reaching for a cupboard - can become more difficult and potentially dangerous over time. That’s why home safety and smart modifications are important considerations to remain independent for longer.

Home safety and smart modifications are important considerations to remain independent for longer.

Common home hazards

Types of home modifications

Even the most familiar home can present safety risks. Here are some of the most common concerns:

Home modifications can range from basic equipment to major structural changes, depending on the needs of the individual.

» Slippery floors, especially in bathrooms or kitchens

Simple modifications

» Poor lighting, which increases the risk of tripping or falls » Steps or uneven surfaces at entrances or within rooms » Cluttered spaces that limit movement or access to mobility aids » Hard-to-reach storage that requires bending or stretching » Bathrooms without rails or seating, which can become high-risk zones A professional home safety assessment can help identify which modifications may reduce these risks and support your mobility and wellbeing.

» Grab rails in bathrooms, toilets, or along hallways » Non-slip flooring or floor mats » Shower chairs, hand-held shower heads » Lever-style door handles and tap turners » Ramps or threshold wedges for easier entry

Complex modifications » Bathroom renovations (e.g. walk-in showers, raised toilets) » Stair lifts or platform lifts » Kitchen redesign for accessibility » Widened doorways for mobility equipment These changes don’t just support safety they promote independence and dignity. agedcareguide.com.au

Support at Home

A guide to home safety & modifications for older people Cont'd

What funding is available? The Australian Government offers financial support for eligible seniors through several programs:

3 Department of Veterans’ Affairs (DVA) » Through the Rehabilitation Appliances Program (RAP), eligible veterans can access home modifications and medical equipment

1 Commonwealth Home Support Programme (CHSP)

Technology at home

» For older people needing entry-level support to remain at home » Gear2GO initiative provides up to $2,500 per year for essential home modifications and assistive technology

» Requires a My Aged Care assessment (call 1800 200 422)

» For those with ongoing care needs replacing HCP and STRC » Home modifications can be included as part of your care plan, based on safety, mobility, and clinical recommendations » Must be arranged through your approved provider

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National Disability Insurance Scheme (NDIS) » For Australians under 65 living with disability

» Covers equipment such as handrails, ramps, mobility aids, and bathroom modifications

2 Support at Home

» Requires clinical assessment and approval

» Funding available for home modifications related to functional needs

Local councils and state-based schemes » Some Queensland councils offer small grants or rebates for safety equipment (e.g. smoke alarms, rails) » Medical Aids Subsidy Scheme (MASS) may assist with equipment

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Care, compassion and understanding remain the core values that drives us to provide our customers with exceptional service, reliable products and ongoing support and education. Choice and peace of mind for healthcare products, delivered direct into your home Australia Wide.

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Support at Home

A guide to home safety & modifications for older people Cont'd

How to get started

q Get Assessed » Contact My Aged Care for a home support assessment 3

» For veterans, speak to your GP or healthcare provider

Technology at home

q Consult an Occupational Therapist (OT) » OTs recommend modifications tailored to your abilities and home layout

q Choose Trusted Providers » Work with licensed builders or modification specialists familiar with accessible design » Ask if they have experience delivering CHSP or Support at Home-funded services

q Stay Proactive » Don’t wait until after a fall or hospital stay - early modifications can prevent incidents and preserve independence

A safer home = a longer stay at home With the right modifications and support, ageing in place can be a safer, more enjoyable experience. Whether it’s a simple grab rail or a full bathroom redesign, governmentfunded home modifications are designed to help you stay in control of your life - and your home - for as long as possible.

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Support services For more information, visit: myagedcare.gov.au (Scan QR code) My Aged Care

1800 200 422

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Smart assistants & voice-controlled devices

Support at Home

Voice-controlled support These help with daily tasks, communication, and emergency prompts: » Google Nest Hub / Google Home » Amazon Echo / Alexa » Apple HomePod with Siri

Benefits:

Technology at home

» Voice-activated calls or reminders for medication, hydration, appointments » Integration with other smart home devices » Can be set to check in with family (e.g. “Alexa, call my daughter”) For many older people wanting to stay safe, connected, and independent at home, today’s smart technology offers more support than ever before. From voice-activated assistants to motion sensors and health trackers, these tools are reshaping how we care — offering practical help with daily routines, early warning for health concerns, and peace of mind for families.

Security & surveillance cameras These help detect unusual activity, intruders, or monitor wellbeing:

External cameras (e.g. Ring, Arlo, Google Nest Cam): » Motion alerts for unusual movement around doors or driveways » Two-way audio for communication » Cloud or app-based monitoring by family

Internal cameras: » Can be useful in shared areas like kitchens or hallways (with informed consent) » In dementia care, used cautiously to monitor agitation or wandering Ethical Note: Always consider dignity, privacy, and legal guardianship. Consent is key unless covered under substituted decision-making frameworks.

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Activity & movement sensors

For people living with dementia:

These track daily patterns, sending alerts for concerning changes (e.g. no bathroom visits overnight):

» Wander management systems (e.g. wearable GPS trackers with geo-fencing)

» Bed exit alarms (detect when a person leaves the bed and doesn’t return)

» Smart locks with caregiver-controlled access

» Motion sensors in hallways, kitchen, or bathrooms

» Voice reminders: automated voice cues throughout the home (“It’s time to eat”)

» Door sensors (e.g. wandering alerts if someone exits at night)

» Interactive robotic comfort pet: Designed to provide emotional support and companionship for older adults

Cognitive & behavioural monitoring tools Emerging technologies that monitor behavioural changes linked to cognitive decline: » AI-powered home sensors: detect changes in routines (e.g. eating, sleeping) » Smart pill dispensers: log and alert when medications are missed

Health monitoring devices Used to track and alert carers to changes in health: » Smartwatches with heart rate, blood oxygen, or fall detection (e.g. Apple Watch, Fitbit, Samsung Galaxy Watch) » Blood pressure cuffs and glucose monitors that sync to caregiver apps

Other assistive tech: » Automatic lights (triggered by motion to prevent falls at night) » Smart plugs: remotely control or schedule appliances » Leak and smoke detectors: send alerts to family/caregivers

The right tech = confidence to live independently With the right mix of tools and thoughtful setup, smart technology can support independence, safety, and a stronger connection to loved ones.

» Emergency pendants with vital sign tracking

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Transport options for seniors: Getting around Queensland

Support at Home

Technology at home

Getting from A to B shouldn’t be a barrier to living well. In Queensland, seniors have access to a range of affordable and accessible transport options that help maintain independence, connection, and community involvement — whether you live in Brisbane, the coast, or a regional town.

Seniors and Pensioner Concession Fares Travel anywhere on Translink bus, train, ferry and tram services in South East Queensland for 50 cents per journey, whatever your age or concession status.

For those who can’t access public transport easily, community transport provides doorto-door services for medical appointments, shopping trips, and social activities.

The same 50c fare applies on urban bus networks in 15 regional centres

These services are especially important in rural and regional areas and are often tailored for people with limited mobility.

Where it applies

Cairns, Townsville, Toowoomba and the Sunshine Coast. Airtrain, school buses and Queensland Rail Travel long-distance services are excluded.

Apply for a go card

Online at gocard.translink. com.au, by phone, or at go card retailers

(scan QR code)

Community transport services

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Eligibility

Generally available to people aged 65+ (or 50+ for Aboriginal and Torres Strait Islander people) who have difficulty using regular public transport.

Booking

Trans link

Contact My Aged Care for an eligibility assessment and referral to a local community transport provider under the Support at Home Program.

13 12 30

My Aged Care

1800 200 422

Regional and Long-Distance Travel Discounts

Taxi Transport Subsidy Scheme (TTSS)

If you live outside South East Queensland, you can access:

People with a severe and permanent disability that prevents them from using public transport may be eligible for Queensland’s Taxi Subsidy Scheme. The scheme subsidises 50% of the total taxi fare, up to a maximum of $30 per trip.

QConnect Regional Fares 50c flat fare on local bus routes in regional centres such as Kinetic Cairns, Townsville, Mackay, Rockhampton, Bundaberg, and Toowoomba.

Queensland Rail Concession Fares

Eligibility

Must be a permanent resident of Queensland with a qualifying disability or mobility restriction.

Application

Apply online or call the number below for assistance.

50% discount on long-distance train travel for Seniors Card or Pensioner Concession Card holders.

Pensioner Rail Voucher Scheme Eligible Queensland pensioners and DVA cardholders receive four one-way travel entitlements per calendar year on Queensland Rail Travel long-distance services More info: queenslandrailtravel.com.au, or call the number below

1800 872 467 Queensland Rail Travel (scan QR code)

Ride-sharing services Ride-share options such as Uber and 13Cabs can be booked directly or on behalf of seniors. Uber's Comfort and WAV (wheelchair accessible) services offer additional space and drivers trained to assist. In some Queensland regions, local councils also partner with on-demand community shuttles or volunteer driver programs to fill service gaps.

Forms can be downloaded from the Queensland Department of Transport and Main Roads website or requested by calling the number below. Scan QR code or access online: https://www.qld.gov. au/taxi-subsidy

Contact the Queensland Department of Transport and Main Roads (TMR)

1300 134 755

Helpful tip: Brisbane City Council funds free off-peak travel for eligible seniors on council buses and ferries — weekdays 8.30am–3.30pm and 7pm–6am, and all day on weekends and public holidays. You'll need a senior go card or a Seniors Card +go, and you must touch on and off. Other councils' schemes vary; check with your local council.

agedcareguide.com.au

Support at Home

Technology at home

Planning & Preparation

Moving into care is about more than a place to live – it’s about support, dignity and peace of mind. Queensland Edition 03

Planning ahead: Wills & enduring power of attorney & Advance Health Directives Protecting your choices, values and future wellbeing As we age, having the right legal documents in place helps ensure your wishes are followed - and it takes pressure off your loved ones during difficult times. There are two main areas to plan for: » Your money and property » Your healthcare and lifestyle decisions Here’s a guide to the most important tools:

Enduring Power of Attorney (financial) » What it does: Lets you appoint someone you trust to manage your money and property - such as paying bills, accessing bank accounts, or selling assets if needed. » When it takes effect: You choose. It can start immediately or only if you lose capacity. » Why it matters: Without this, no one - not even your partner - can legally access your finances unless they apply to the courts.

Enduring Power of Attorney (personal and health matters) » What it does: Allows someone to make healthcare and medical treatment decisions on your behalf. » Why it matters: Ensures someone who understands your values can make informed decisions if you’re unable to speak for yourself.

Advance Health Directive » What it does: Records your wishes and preferences for future healthcare, including treatments you would or would not want. » Why it matters: Helps your doctors and attorney for your health follow your wishes if you can't make decisions yourself. » Important note: The terminology and legal requirements for these documents vary between Australian states and territories.

What does an Executor of a will do? An Executor is the person named in a will to carry out someone’s wishes after they die. This role only begins after death. It is different from an Enduring Power of Attorney or attorney for your health, which operate while a person is still alive.

The Executor’s key responsibilities: » Locate and secure the will » Apply for probate, if required (a legal process confirming the will is valid) » Arrange the funeral (if not already planned or prepaid) » Notify banks, Centrelink, super funds, and other institutions » Identify and value assets and debts » Distribute the estate according to the will » Manage tax returns and financial closures » Deal with disputes or legal claims against the estate It’s a job that can take months, sometimes over a year, depending on the complexity of the estate.

agedcareguide.com.au

Support at Home

Cont'd

Executor vs. power of attorney: What’s the difference? Role

When it applies

What it covers

Executor

After death

Carries out the will, distributes estate, finalises legal/financial matters

Enduring power of attorney

While the person is alive (but lacks capacity)

Manages finances, banking, property decisions

Key things to know

Who should you choose?

» You can appoint different people for each role, or the same person for all.

The Executor should be someone:

» These roles are legally binding and remain in effect if you lose capacity – unlike general powers of attorney.

» You trust to act responsibly

» Rules vary by state, so check local requirements or speak to a solicitor.

Planning & Preparation

Technology at home

Planning ahead: Wills & enduring power of attorney & Advance Health Directives

» Make sure your appointed decision-makers know your wishes and have access to the documents when needed.

» Ideally, not much older than you. Many people choose a family member, close friend, or solicitor. You can also appoint joint Executors if needed.

Putting these documents in place now protects your independence and your peace of mind.

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» Who is organised, willing, and emotionally prepared

Preparing for the next chapter: A guide for families and older Australians What you’ll find in this section:

1 The emotional journey » Coming to terms with change, loss, and new beginnings » Supporting autonomy, identity and dignity when moving into care » Advance Care Planning: Making your values known and respected

2 Practical realities & speaking up when it matters » What daily life in aged care looks like » Food, dining, and activity options

Entering aged care is a significant life transition - one that can bring mixed emotions, big decisions, and important conversations. Whether you’re considering residential care for yourself or a loved one, this section is here to support you with clarity, empathy, and practical guidance. Like any major life event - a new job, a new home, or retirement - this move is also a time to pause, reflect, and plan. From reviewing your legal arrangements to talking about care preferences, it’s about ensuring the next chapter is one of comfort, dignity, and choice. We know it’s not always easy. Change rarely is. But with the right information and support, it can be a step toward greater peace of mind - for everyone involved.

» Ways to speak up or advocate for a loved one

3 Legal and life planning » Getting your affairs in order (without being overwhelmed) » Understanding wills, power of attorney & attorney for personal/ health matters » Protecting your health and financial wishes for the future

4 Forward planning with purpose » Yes, this includes funerals – but it’s not about endings » Learn how to honour a life well lived and support those left behind » Featuring expert guidance and trusted services

agedcareguide.com.au

Forward planning with purpose

Support at Home

Planning ahead means your wishes are clear — and your loved ones are supported.

Technology at home

Planning & Preparation

Legacy, funeral planning & honouring a life Talking about death isn’t easy - but planning ahead can ease the burden for everyone. It’s not just about logistics or legalities. It’s about honouring a life well lived and making sure that, when the time comes, things are carried out with care and clarity.

Why planning matters Just as we plan for a birth or a wedding, planning for end-of-life helps loved ones feel more prepared and less overwhelmed. Whether it’s choosing between a burial or cremation, deciding on music or readings, or documenting preferences for a memorial, having these conversations early ensures wishes are respected.

A personal legacy Legacy is more than just paperwork it’s about stories, values and memories. Many people choose to leave a personal mark: writing letters to loved ones, recording a short video, creating a memory book or nominating a cause for donations in their name. These are simple but meaningful ways to leave behind something lasting. 50

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Funeral planning basics You don’t need to know all the answers, but a few early decisions can make a big difference. Consider: » Appointing someone to manage your funeral arrangements » Pre-selecting a funeral director or service » Documenting music, poems, or religious/ cultural preferences » Noting if you’d prefer a smaller private ceremony or public celebration repaid funeral plans are also an option, P offering financial and emotional relief for families later.

Support when it’s needed For those supporting a loved one through this process, grief can begin long before the final goodbye. Take time to talk, listen and ask what’s important to them. When the time comes, having a plan already in place allows families to focus on what matters most - being there for each other. Preparing for the end doesn’t mean giving up - it means showing up, with love and intention.

Planning ahead: Advance Care Planning (ACP) Making sure your voice is heard, even if you can’t speak for yourself.

How do I get one?

Advance Care Planning is all about making your healthcare wishes known before you’re ever in a situation where you can’t make decisions yourself - such as during a serious illness or after a medical emergency.

» Talking to your doctor or aged care provider

It gives you the opportunity to say what matters to you, and it gives your loved ones peace of mind knowing they’re doing what you would want.

You can start the process by: » Visiting advancecareplanning.org.au to download forms for your state or territory » Appointing a trusted person to act on your behalf (often called a substitute decisionmaker or attorney for personal/health matters)

Things to include in your plan: What is an Advance Health Directive? » “If I can’t recognise my family, I want An Advance Health Directive (ACD) is the legal document you complete as part of your planning. It outlines: » The types of treatment you would or wouldn’t want (like life support, CPR, or feeding tubes) » Your preferences for comfort and care (such as pain relief, staying at home, or cultural/religious wishes) » Who you want to make decisions for you if you’re unable to

Do I need one? You don’t have to have one, but it’s strongly encouraged – especially if: » You’re moving into aged care » You’re managing a long-term illness or dementia » You simply want to stay in control of your future healthcare Aged care homes will usually ask about this when you move in. While it’s not required by law, it helps staff deliver care that respects your values and choices.

comfort care only”

» “I would want every medical treatment if there’s a chance of recovery” » “I’d like music or prayer during my care” » “I do not want to be transferred to hospital unless necessary” Advance Care Planning helps you stay in charge of your care – even when life doesn’t go to plan. It’s not just about preparing for the end – it’s about protecting your values and giving your loved ones confidence in doing what’s right for you.

Advance Care Planning Services For more information, visit advancecareplanning.org.au (Scan QR code)

agedcareguide.com.au

Funerals: A thoughtful approach to planning ahead

Support at Home

Why pre-planning matters Choosing a funeral director early means your wishes, or those of your loved one, are respected and carried out without urgency. It also ensures key details such as burial or cremation preferences, cultural or religious practices, and service arrangements - are documented and communicated in advance.

Choosing the right funeral director

Technology at home

Recommendations matter: Ask friends, family, aged care staff or your GP for referrals.

Planning & Preparation

Services provided: Ask what’s included - transport, paperwork, service coordination, viewing, or cultural rituals. When moving into an aged care home, families are often asked whether a funeral director has been nominated. While it may feel confronting, having these details organised in advance can ease emotional and practical pressure when the time comes. Making decisions during a time of grief can be overwhelming - planning ahead gives families clarity, confidence, and peace of mind.

Funerals For more information, visit: agedcareguide.com. au/s/funerals (Scan QR code)

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Communication & care: Choose someone who listens, explains clearly, and offers compassionate support. Transparency on costs: Request a full itemised quote and clarify which services are optional. Cultural & personal fit: Make sure they can honour spiritual, cultural or family preferences. Use the directory - Aged Care Guide

What happens after a resident passes away? When a resident passes away in an aged care home, the staff will contact the nominated next of kin and, if a funeral director has been selected, arrange for them to be notified. The home will typically assist with initial paperwork and provide time for family and friends to visit, say goodbye, and begin making arrangements.

Compassionate Care. Meaningful Support. In Queensland, Simplicity Funerals has been a trusted and approachable presence. Over the past five years, we’ve had the honour of supporting more than 8,000 families, always with respect, empathy, and simplicity. Our commitment goes beyond the service itself: our team is deeply involved in the community, taking part in local events, offering guidance, and building meaningful connections. Each team member is dedicated to making difficult times a little easier, with genuine care.

Here for you 24/7 55 locations across Australia Decades of experience

simplicityfunerals.com.au

1300 556 222

agedcareguide.com.au

Find aged care services and providers in your local area - with ease

Queensland Edition 03

Your local Support at Home We’re here to support you, every step of the way, with real care and real people Personal care, domestic assistance and personal care Respite and social support Nursing support and allied health services

Switch to Ozcare 1800 692 273

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A Special Work of St Vincent de Paul Society Queensland 59 CC0035

In-home care services

The following pages list approved in-home care service providers and the types of support they offer to help older Australians remain independent in their own homes. From government-funded options like CHSP and DVA programs to private care and specialist services, these tables outline what each provider offers at a glance. For additional information or to confirm service availability in your area, contact providers directly using the contact details listed, or visit agedcareguide.com.au and search for them by name.

CHSP funded services

DVA services

The Commonwealth Home Support Programme (CHSP) funds providers to deliver entry-level support that helps older people stay at home. Services may include domestic help, transport, nursing, home maintenance, and allied health. Providers must follow CHSP service guidelines to ensure appropriate care.

The Department of Veterans’ Affairs (DVA) supports eligible veterans and their families with a range of in-home care services. These include Veterans’ Home Care (VHC) for basic support, Community Nursing for more complex needs, respite care, and household assistance – to help veterans remain independent at home.

Private funding available Private funding means paying for home care services directly, without government subsidies. It offers faster access, more provider choice, and flexibility – ideal for those not yet approved for funding, waiting for a package, or needing extra support beyond what’s included in their current plan.

Queensland Edition 03

VHC services Veterans’ Home Care (VHC), funded by DVA, provides basic in-home help for eligible veterans and dependents. Services include personal care, domestic help, garden and home maintenance, and respite. VHC is best suited for those needing low-level support – not complex or high-care services.

Ageing Well with Wesley Mission Queensland 1800 448 448 ● AQ Health 1800 692 743 Australian Unity Home Health & Care QLD 1300 753 206 ● Bolton Clarke Brisbane Metro Logan Home 1300 221 122 ● and Community Support Bolton Clarke Brisbane Metro North Home and 1300 221 122 ● Community Support Bolton Clarke Brisbane Metro South Home 1300 221 122 ● and Community Support Bolton Clarke Caboolture Home and 1300 221 122 ● Community Support Bolton Clarke Cairns Home and Community 1300 221 122 ● Support Bolton Clarke Gold Coast Home and 1300 221 122 ● Community Support Bolton Clarke Ipswich Home and Community 1300 221 122 ● Support Bolton Clarke Mackay Home and Community 1300 221 122 ● Support Bolton Clarke Rockhampton City Home and 1300 221 122 ● Community Support Bolton Clarke Sunshine Coast Home and 1300 221 122 ● Community Support Bolton Clarke Toowoomba Home and 1300 221 122 ● Community Support Bolton Clarke Townsville Home and 1300 221 122 ● Community Support Bolton Clarke Wide Bay Bundaberg Home and 1300 221 122 ● Community Support Bolton Clarke Wide Bay Hervey Bay Home and 1300 221 122 ● Community Support Care Connect QLD 1800 692 464 ● Carinity Home Care Bribie Island & Caboolture 1300 109 109 ● Carinity Home Care Brisbane 1300 109 109 ● Carinity Home Care Ipswich & Surrounds 1300 109 109 ● Carinity Home Care Logan 1300 109 109 ● Carinity Home Care Rockhampton 1300 109 109 ● Carinity Home Care South Coast 1300 109 109 ● Carinity Home Care Sunshine Coast 1300 109 109 ● Carinity Home Care Toowoomba & Surrounds 1300 109 109 ● Carinity Home Care Townsville 1300 109 109 ● Carinity Home Care Wide Bay 1300 109 109 ● Centacare Brisbane North 1300 236 822 ● Centacare Brisbane South 1300 236 822 ● Centacare Fraser Coast and Kingaroy 1300 236 822 ● Centacare Home Safety Services, 1300 236 822 ● Home Assist Services Centacare Logan, Gold Coast & Beaudesert 1300 236 822 ● Centacare Moreton Bay 1300 236 822 ● Centacare South West 1300 236 822 ●

Transport

Social and/or Recreational

Respite Care

Pharmaceutical Delivery

Personal Care

Palliative Care

Medication Supervision

Meals and/or Shopping

Home Maintenance/Gardening

Health Professionals

Domestic Assistance

Dementia Care

VHC Services

DVA Services

Phone (07)

Private Funding Available

Services

CHSP Funded Services

In-home care services

Notes

Partner Profile Page

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● ● ● ● ● ● ● ● ● Note 2 ● ● ● ● Note 2 ● ● ● ● Note 3 ● ● ● ● Note 2 ● ● ● ● Note 4 ● ● ● ● Note 3 ● ● ● ● Note 3 ● ● ● ● Note 5 ● ● ● ● ● ● ● ● Note 3 ● ● ● ● Note 6 ● ● ● ● Note 6 ● ● ● ● Note 6

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Note: 1. Services for private clients 2. CHSP funded service covers domestic assistance and allied health only 3. CHSP funded service covers domestic assistance only 4. CHSP funded service covers domestic assistance only, within Rockhampton region 5. CHSP services for Allied Health and Domestic Assistance 6. Veterans' Home Care (domestic assistance and personal care) ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.

IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

agedcareguide.com.au

3624 6100

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3624 6100

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Transport

Social and/or Recreational

Respite Care

Pharmaceutical Delivery

Personal Care

Palliative Care

Medication Supervision

Meals and/or Shopping

Home Maintenance/Gardening

Health Professionals

1300 236 822 ● 3624 6100 ● ● 3624 6100 ●

Domestic Assistance

Centacare Sunshine Coast Co.As.It. Community Services Co.As.It. Community Services Co.As.It. Community Services Commonwealth Home Support Programme (CHSP) Provider Co.As.It. Community Services - Support at Home (SAH) Provider Co.As.It. Community Services - QCSS Cura Aged Care Elouera Home Support Five Good Friends Home Care Services Gourmet Meals Home and Daily Living Home Assist Secure Home care & community care (Wesley Mission Queensland) Home Care Assistance Sunshine Coast Home Care Blackall and District Home Care Bribie Island and Caboolture Home Care Bundaberg Home Care Darling Downs and South West Home Care Greater Brisbane Home Care Hervey Bay Home Care Ipswich and West Moreton Home Care South Coast Home Care Southern Downs Home Care Sunshine Coast Home Care Townsville integratedliving Queensland integratedliving Darling Downs (QLD) integratedliving Far North (QLD) integratedliving Northern (QLD) IRT Home Care South East QLD Just Better Care Gold Coast Just Better Care QLD Lite n' Easy Mercy Health Home Care Cairns MultiLink Community Services Overnight Respite Services (Wesley Mission Queensland) Ozcare Home Care Brisbane Metro Ozcare Home Care Brisbane North Ozcare Home Care Brisbane South Ozcare Home Care Bundaberg Ozcare Home Care Cairns Ozcare Home Care Emerald

Dementia Care

Phone (07)

VHC Services

Services

DVA Services

Private Funding Available

CHSP Funded Services

In-home care services

Notes ● ● ● ● ● ● ● ● ● ● Note 1 ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ●

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Partner Profile Page

27 27

● ● ● Flexible respite available

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3624 6100 5620 3805 ● ● 0432 867 333 ● 1300 787 581 ● ● 1300 112 112 ● 1800 448 448 ● ● 1800 448 448 ● ●

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27 25

1800 448 448 ● ●

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5491 6888 4657 6777 ● 3410 3730 ● 4150 1450 ● 4617 6691 ● 3373 2217 ● 4124 8985 ● 5460 6500 ● 5539 7601 ● 4660 1150 ● 5436 4130 ● 4775 2250 ● 1300 782 896 ● 1300 782 896 ● 1300 782 896 ● 1300 782 896 ● 13 44 78 5577 3600 ● 1300 587 823 ● 13 15 12 1300 164 833 ● 3808 4463 ●

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1800 448 448 ● ●

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7 17

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1800 692 273 ● 1800 692 273 ● 1800 692 273 ● 1800 692 273 ● 1800 692 273 ● 1800 692 273 ●

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● ● Note 3 ● Note 3 ● Note 3 ● Note 3 ● Note 3 ● Note 3 ● Note 3 ● Note 3 ● Note 3 ● Note 3 ● Note 3 Note 4 Note 5 STRC available.

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29 11 11 11 11 11 11 11 11 11 11 11 19 19 19 19 5 34-35 34-35 22-23

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58-59 58-59 58-59 58-59 58-59 58-59

Note: 1. Veterans' Home Care (domestic assistance and personal care) 2. Home modifications & maintenance support offered; Gardening excluded 3. Veterans' Home Care: 1300 550 450 4. STRC available; Veterans' Home Care funding is only available for nursing services. 5. STRC available. DVA funding is only available for Nursing services. 6. Services seven days a week, one to 24 hour care available

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.

Queensland Edition 03

IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

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●

Transport

Social and/or Recreational

Respite Care

Pharmaceutical Delivery

Personal Care

Palliative Care

Medication Supervision

Meals and/or Shopping

Home Maintenance/Gardening

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Health Professionals

Dementia Care

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Domestic Assistance

VHC Services

Ozcare Home Care Gladstone 1800 692 273 ● Ozcare Home Care Gold Coast 1800 692 273 ● Ozcare Home Care Hervey Bay 1800 692 273 ● Ozcare Home Care Ipswich 1800 692 273 ● Ozcare Home Care Mackay 1800 692 273 ● Ozcare Home Care North Lakes 1800 692 273 ● Ozcare Home Care Rockhampton 1800 692 273 ● Ozcare Home Care Sunshine Coast 1800 692 273 ● Ozcare Home Care Toowoomba 1800 692 273 ● Ozcare Home Care Townsville 1800 692 273 ● Right at Home Brisbane North 3518 8820 Right at Home Brisbane South 3193 7379 Right at Home Brisbane West 3153 3080 Right at Home Central Queensland & Wide Bay 4807 6454 Right at Home Darling Downs 4592 8204 Right at Home Far North Queensland 4220 9883 Right at Home Gold Coast North 5655 0519 Right at Home Gold Coast South 5655 0519 Right at Home Greater Logan 2800 6032 Right at Home Ipswich Lockyer Valley 2800 4989 Right at Home Mackay & Regions 4849 5406 Right at Home Moreton Bay Region 3053 3851 Right at Home Noosa, Gympie & Hinterland 5211 1549 Right at Home North Queensland 4426 1016 Right at Home RightCare 3054 1360 Right at Home Sunshine Coast 5301 9340 Riverview Gardens Retirement Village 3282 1000 ● Salvos Home Care QLD 1300 111 227 ● Silverchain QLD 1300 650 803 ● Simply Helping Cairns 0458 720 217 Social and community support including 1800 448 448 ● transport services Southern Cross Care 1300 306 442 ● Western Downs Home Care Southern Cross Care Qld 1300 306 442 ● Brisbane South Home Care Services Southern Cross Care Qld 1300 306 442 ● Gold Coast Home Care Services Southern Cross Care Qld 1300 306 442 ● Sunshine Coast Home Care Services Southern Cross Care Qld 1300 306 442 ● West Moreton Home Care Services St Vincent's Home Care Gold Coast 1300 703 346 ● St Vincent's Home Care North Brisbane 1300 703 346 ● St Vincent's Home Care South Brisbane 1300 703 346 ● St Vincent's Home Care Toowoomba 1300 703 346 ● Transport Services 1800 448 448 ● (Wesley Mission Queensland)

DVA Services

Phone (07)

Private Funding Available

Services

CHSP Funded Services

In-home care services

Notes

Partner Profile Page

● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● Note 1 ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● Note 2 ● ● ● Note 3

58-59 58-59 58-59 58-59 58-59 58-59 58-59 58-59 58-59 58-59 3, OBC 3, OBC 3, OBC 3, OBC 3, OBC 3, OBC 3, OBC 3, OBC 3, OBC 3, OBC 3, OBC 3, OBC 3, OBC 3, OBC 3, OBC 3, OBC

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IFC 15

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IBC

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IBC

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IBC

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Note: 1. Meals offered in the Warwick area only. 2. All Home Care services are provided by our Salvos Home Care team 3. Includes access to mobility equipment & assistive technology 4. Services for eligible clients who are unable to use public transport or drive themselves due to health & accessibility reasons 5. CHSP social support services, and access to Wellness Centre available

IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

agedcareguide.com.au

Abbreviations HC High Care LC Low Care AC Aged Care ACAT Aged Care Assessment Team ACF Aged Care Facility Aged Care Service Aged Care Service(s) Apts Apartments Assoc Association ATSI Aboriginal, Torres Strait Islander Aust Australia(n) CALD Culturally and Linguistically Diverse CBC Centre Based Care CC Community Care/Care Community CDC Consumer Directed Care CHSP Commonwealth Home Support Programme Cncl Council Cnr Corner Com’ty Community Coop Cooperative Corp Corporation CS Community Service(s) Ct Court Ctr Centre D Divider DAP Daily Accommodation Payment DBMAS Dementia Behaviour Management Advisory Service Dem Dementia Dis Disability Dist District DRC Day Respite Centre DTC Day Therapy Centre DVA Department of Veterans’ Affairs Estn Eastern Fac Facility Fmr Former Gdns Gardens HC or H/Care Home Care HS or H/Serv Health Service(s) HCC Home Care Community HCS Home Care Service(s) HCSS Home & Carer Support Service(s) HL Healthy Living Hlth Health Hosp Hospital HSP/S Home Support Program/Service(s) HSS Home Support Services(s) IBC Inside Back Cover IFC Inside Front Cover IHC In Home Care IL Independent Living ILU Independent Living Unit(s)

Queensland Edition 03

Indep IT LGA LGBTIQ+ LHD Lwr Maint Mem Metro MPHS MPS Mt NH or N/Home N/hood NESB NRAS Nth(n NW OBC PAG Pk Prog Pt Pnt RAC RAD RAS RC Reg Res RLU RV SBRT SAH SE Serv SL Soc SRS SSG Sth Sthn STRC Supp SW Tce TCP VHC Vlg W/Centre Wstn

Independent Information Technology Local Government Area(s) Lesbian Gay Bisexual Transgender Intersex Queer Local Health District Lower Maintenance Memorial Metropolitan Multi Purpose Health Service Multi Purpose Service Mount Nursing Home Neighbourhood Non-English Speaking Background National Rental Affordability Scheme North(ern) North West Outside Back Cover Planned Activity Group(s) Park Program(s) Port Point Residential Aged Care Refundable Accommodation Deposit Regional Assessment Service Residential Care Regional Residential Retirement Living Unit(s) Retirement Village Severe Behaviour Response Teams Support at Home South East(ern) Service(s) Supported Living Social Supported Residential Service Social Support Group(s) South Southern Short Term Restorative Care Support/Supported South West(ern) Terrace Transition Care Program(s) Veterans’ Home Care Village Wellness Centre Western

Support at Home

If you’ve been approved for a government-funded Support at Home (SAH), you have the option to choose an approved provider to deliver the care and support you need at home. These services are designed to help you stay safe, comfortable, and independent in your own home for as long as possible. Some providers offer support in just one local area, while others may service a wider region – so it’s worth comparing what’s available near you.

How to use the following pages On the following pages, you’ll find an alphabetical list of approved Support at Home providers, organised by region to help make your search easier. To simplify things further, each of the nine regions has been broken down into local council districts. Use the maps and lists on pages 66-67 as a quick reference to find your region and council group. For example, Noosa is grouped under South West and colour coded to match. A simpler way to search The directory is arranged in alphabetical order to help you find services quickly and easily. Each provider is listed with a contact phone number – so you can reach out directly and speak to someone without needing to go online. Should you need more detailed information about any provider, visit agedcareguide.com.au and search for them by name.

agedcareguide.com.au

Regional QLD

Metropolitan & Surrounds 21 18 14

72 17

01 73

08 04

20 02

37 34

36 28

32 29 31

50 45

48 39

44 51

61 60

47 57

68 67

58 66

Queensland Edition 03

Regional Regional QLD QLD

Metropolitan Metropolitan & & Surrounds Surrounds

Far Far North North 01. 01. 02. 02. 03. 03. 04. 04. 05. 05. 06. 06. 07. 07. 08. 08. 09. 09. 10. 10. 11. 11. 12. 12. 13. 13. 14. 14. 15. 15. 16. 16. 17. 17. 18. 18. 19. 19. 20. 20. 21. 21. 22. 22. 23. 23. 24. 24. 25. 25.

Aurukun Aurukun Burke Burke Cairns Cairns Carpentaria Carpentaria Cassowary Cassowary Coast Coast Cook Cook Croydon Croydon Doomadgee Doomadgee Douglas Douglas Etheridge Etheridge Hope Hope Vale Vale Kowanyama Kowanyama Lockhart Lockhart River River Mapoon Mapoon Mareeba Mareeba Mornington Mornington Napranum Napranum Northern Northern Peninsula Peninsula Pormpuraaw Pormpuraaw Tablelands Tablelands Torres Torres Torres Torres Strait Strait Island Island Weipa Weipa Wujal Wujal Wujal Wujal Yarrabah Yarrabah

North North 26. 26. 27. 27. 28. 28. 29. 29. 30. 30. 31. 31. 32. 32. 33. 33. 34. 34. 35. 35. 36. 36. 37. 37. 38. 38.

Burdekin Burdekin Charters Charters Towers Towers Cloncurry Cloncurry Flinders Flinders Hinchinbrook Hinchinbrook Isaac Isaac Mackay Mackay McKinlay McKinlay Mount Mount Isa Isa Palm Palm Island Island Richmond Richmond Townsville Townsville Whitsunday Whitsunday

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Central Central 39. 39. 40. 40. 41. 41. 42. 42. 43. 43. 44. 44. 45. 45. 46. 46. 47. 47. 48. 48. 49. 49. 50. 50. 51. 51. 52. 52. 53. 53. 54. 54.

Banana Banana Barcaldine Barcaldine Barcoo Barcoo Blackall-Tambo Blackall-Tambo Boulia Boulia Bundaberg Bundaberg Central Central Highlands Highlands Diamantina Diamantina Fraser Fraser Coast Coast Gladstone Gladstone Livingstone Livingstone Longreach Longreach North North Burnett Burnett Rockhampton Rockhampton Winton Winton Woorabinda Woorabinda

South South West West 55. 55. 56. 56. 57. 57. 58. 58. 59. 59. 60. 60. 61. 61. 62. 62. 63. 63. 64. 64. 65. 65. 66. 66. 67. 67. 68. 68.

Balonne Balonne Bulloo Bulloo Cherbourg Cherbourg Goondiwindi Goondiwindi Gympie Gympie Maranoa Maranoa Murweh Murweh Noosa Noosa Paroo Paroo Quilpie Quilpie South South Burnett Burnett Southern Southern Downs Downs Toowoomba Toowoomba Western Western Downs Downs

North North West West 69. 69. Lockyer Lockyer Valley Valley 70. 70. Somerset Somerset

North North Coast Coast 71. 71. Moreton Moreton Bay Bay 72. 72. Sunshine Sunshine Coast Coast

Brisbane Brisbane 73. 73. Brisbane Brisbane

Southern Southern 74. 74. Ipswich Ipswich 75. 75. Logan Logan 76. 76. Scenic Scenic Rim Rim

South South Coast Coast 77. 77. Gold Gold Coast Coast 78. 78. Redland Redland

agedcareguide.com.au

Support at Home: Metropolitan & Surrounds North West Abigail Mamas Healthcare Services ✆ 0401 093 396 Note: African, Arabic, Asian, Austrian, Nthn European Age Up Health ✆ 1300 254 326 Amazing ProCare - Brisbane ✆ 0493 426 779 Amazing ProCare - Gold Coast

✆ 5515 7905

Amazing ProCare - Toowoomba ✆ 0400 277 257 Anglicare SQ Kilcoy Community Services ✆ 1300 610 610 Armia Home Care Services ✆ 1800 749 203 Bannister In Home Care (QLD)

✆ 5676 7676

BlueCare Gatton and Lockyer Community Care

Continuity Care Australia ✆ 1800 012 273 Direct Care Australia

✆ 1300 122 730

Partner Profile Page: 22-23

Dovida - Toowoomba

Magenta Community Services | Southern Queensland ✆ 4633 4967

✆ 4613 0574

Dovida Australia ✆ 1300 008 018 Five Good Friends Home Care Services ✆ 1300 787 581 Partner Profile Page: 7 Greater Support

✆ 3924 2998

Guardian Nursing Agency

✆ 1300 133 633

Happy Living Support at Home ✆ 1300 911 728 HCA Home QLD ✆ 1300 422 111

✆ 1300 258 322

Heart In Care ✆ 2800 8200

BlueCare Lowood and Rosewood Community Care ✆ 1300 258 322

Home care & community care (Wesley Mission Queensland) ✆ 1800 448 448

BlueCare Toogoolawah and Brisbane Valley Community Care ✆ 1300 258 322

Home Care Ipswich and West Moreton ✆ 5460 6500

Care Connect QLD

✆ 1800 692 464

Partner Profile Page: 21 Care Next Door ✆ 02 9666 7930 Care Services Australia ✆ 1300 455 322 Carinity Home Care Ipswich & Surrounds ✆ 1300 109 109 Centacare Logan, Gold Coast & Beaudesert ✆ 1300 236 822 Note: ATSI, CALD

Lite n' Easy ✆ 13 15 12 Note: Services for private clients

Partner Profile Page: 11

MCWA - Aged Care With A Difference

✆ 03 9318 1111

Note: CALD, European, LGBTIQ, Slavic

Mr Meticulous Services - cleaning +house ✆ 0402 317 313

Partner Profile Page: 58-59 Ozcare Home Care Toowoomba

✆ 1800 692 273

Just Better Care QLD

✆ 1300 587 823

Partner Profile Page: 34-35 Kinder Caring Home Nursing QLD

✆ 1300 796 675

Note: Meals on Wheels & Lite 'n' Easy Leonie's Caring

✆ 1800 491 805

Centacare South West ✆ 1300 236 822 Note: ATSI, CALD

✆ 1300 497 442

Comlink Australia SAHs South Queensland ✆ 1300 761 011

✆ 1800 792 359

Let's Get Care (QLD) Note: ATSI, CALD, LGBTIQ, NESB Life Without Barriers QLD

Silverchain QLD

Springsure & District Aged Care St Jude's Home Care

✆ 08 9279 4343

St Vincent's Home Care Toowoomba

✆ 1300 703 346

Note: ATSI

Note: Can access SAH supplements

Partner Profile Page: 58-59 Patty Health and Care Support Services ✆ 08 7009 4495 Peppermint Care

✆ 03 9252 4141

RSL LifeCare at Home North - Tweed Heads, Gold Coast ✆ 1300 853 146

✆ 4984 1012

Note: ATSI

Partner Profile Page: 19

Partner Profile Page: IFC

Somerset Community Services

Ozcare Home Care Ipswich

integratedliving Queensland

✆ 1300 782 896

Note: SAHs by Salvos Home Care

✆ 5427 0548

✆ 1800 692 273

PRECIOUS CARE QLD ✆ 0424 671 232

Riverview Gardens Retirement Village

✆ 3282 1000

Partner Profile Page: 15

My Meals ✆ 0428 717 379

✆ 1800 473 773

Partner Profile Page: 3, OBC

✆ 1300 650 803

MRM Care Consultant ✆ 0449 021 261

Home Support Services (QLD)

✆ 1800 854 300

Right at Home RightCare ✆ 3054 1360 Note: Oxygen and enteral feeding supplement

Tabeel, Laidley

✆ 1800 960 433 Tender Loving Cuisine Australia

✆ 1800 801 200 The CareSide

✆ 1300 854 080 The Good Meal Co.

✆ 1800 155 255

Regal Care

Trilogy Care

✆ 1300 459 190

Resilient Disability Services

Note: ATSI, CALD, LGBTIQ

✆ 0423 703 005

Partner Profile Page: 72

Right at Home Darling Downs ✆ 4592 8204 Note: Oxygen and enteral feeding supplement

✆ 1300 026 594

Partner Profile Page: 3, OBC Right at Home Ipswich Lockyer Valley

✆ 2800 4989

Note: Oxygen and enteral feeding supplement Partner Profile Page: 3, OBC

UPA North Coast Home Care Services Vege2go

✆ 0450 876 088 Vivir healthcare

✆ 1300 184 847 Wujal Wujal Aboriginal Shire Council Community Care ✆ 4083 9100 Note: ATSI

Complete Healthcare Connect

✆ 3472 5655

Queensland Edition 03

IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Support at Home: Metropolitan & Surrounds North Coast Abigail Mamas Healthcare Services ✆ 0401 093 396 Note: African, Arabic, Asian, Austrian, Nthn European Advanced Care Australia ✆ 1300 628 485 Advanced Care Australia (QLD) ✆ 1300 628 485 Note: CALD, NESB

BlueCare Caloundra Community Care ✆ 1300 258 322 BlueCare Maroochy Community Care

✆ 1300 258 322

BlueCare Noosa Community Care

BlueCare Redcliffe Community Care ✆ 1300 258 322

Note: CALD, Italian

✆ 1300 787 581

Partner Profile Page: 27

Partner Profile Page: 7

Co.As.It. Community Services - SAH Provider ✆ 3624 6100 Note: French, Italian, Spanish

✆ 3252 3488

Age Up Health

BodeWell Community Care Packages North Brisbane Region ✆ 1300 172 514

All About Living - Home Care Services ✆ 3269 1915 All Aged Care Support at Home

✆ 3238 6700

Note: CALD, European, Polish Amazing ProCare - Brisbane

✆ 0493 426 779

Amazing ProCare - Gold Coast

✆ 5515 7905

Angels in Aprons Brisbane North

Co.As.It. Community Services

BodeWell Community Care Packages Sunshine Coast Region ✆ 1300 172 514 Bolton Clarke Caboolture Home and Community Support ✆ 1300 221 122 Bolton Clarke Sunshine Coast Home and Community Support

✆ 1300 221 122 Burnie Brae

Five Good Friends Home Care Services

Partner Profile Page: 27 Coastal Home Care - Sunshine Coast ✆ 5293 8304

Complete Healthcare Connect

✆ 1300 133 633

Continuity Care Australia

✆ 1800 826 166

Cura Aged Care

✆ 1300 911 728

Note: ATSI, Asian, CALD, European, LGBTIQ, NESB

✆ 1300 422 111

✆ 3472 5655

Caloundra Adventist Retirement Village ✆ 5491 3544 Note: Priority for retirement residents

✆ 5620 3805

Care Connect QLD

Partner Profile Page: 25

Partner Profile Page: 21

Deaf Connect ✆ 3892 8500

Anglicare SQ Brisbane North Community Services ✆ 1300 610 610 Note: ATSI Anglicare SQ Caboolture Community Services ✆ 1300 610 610 Anglicare SQ Sunshine Coast Community Services ✆ 1300 610 610 Armia Home Care Services ✆ 1800 749 203 Australian Unity Home Health & Care QLD

✆ 1300 753 206

Partner Profile Page: 13 BallyCara HomeCare ✆ 1300 272 222 Bannister In Home Care (QLD)

✆ 5676 7676

BlueCare Caboolture Community Care ✆ 1300 258 322

✆ 1800 692 464 Care Next Door ✆ 02 9666 7930

Care Services Australia

✆ 1300 455 322

Gourmet Meals

✆ 1300 112 112

✆ 3924 2998

Angels in Aprons Brisbane South

Note: Services for private clients

Note: CALD, Greek, NESB

Community Healthcare Connections ✆ 3472 6992

✆ 1800 012 273

Angels in Aprons Gold Coast

GOC Care Support at Home Brisbane

✆ 3249 1010

Note: Meal collection available

✆ 3624 2121

✆ 5655 0566

Footprints Community

Comlink Australia SAHs Sunshine Coast & North Brisbane ✆ 1300 761 011

✆ 0406 076 885 ✆ 0406 076 885

Feros Care/ At-home Aged Care in Queensland

✆ 1300 418 418

✆ 3624 6100

Affinity Senior Care

✆ 1300 254 326

Partner Profile Page: 27

Envigor North/North West ✆ 1300 368 446

✆ 1300 258 322

BlueCare Sandgate Community Care ✆ 1300 258 322

✆ 3186 1325

Co.As.It. Community Services ✆ 3624 6100 Note: CALD

Partner Profile Page: 17 Greater Support Guardian Nursing Agency HammondCare Home Care Brisbane Happy Living Support at Home HCA Home QLD Heart In Care

✆ 2800 8200 Heather Hill Home Care & NDIS

Direct Care Australia ✆ 1300 122 730 Note: French, Greek, Italian

✆ 3720 9122 Note: CALD

Home care & community care (Wesley Mission Queensland) ✆ 1800 448 448

Carers Link

Diversicare Support at Home ✆ 1300 348 377 Note: CALD; Services for private clients

Note: ATSI, African, Indonesian, Spanish; Dementia support

Dovida Australia ✆ 1300 008 018

Carinity Home Care Bribie Island & Caboolture ✆ 1300 109 109

Envigor Bribie Island ✆ 1300 368 446

Carinity Home Care Sunshine Coast

✆ 1300 368 446

Catholic Healthcare Home Care Services Queensland ✆ 1800 225 474

✆ 1300 368 446

✆ 5436 4130

Envigor Maroochydore

Partner Profile Page: 11

✆ 1300 236 822

Envigor Moreton Region ✆ 1300 368 446

✆ 1800 854 300

Centacare Sunshine Coast

Envigor Noosa ✆ 1300 368 446

✆ 3901 1165

✆ 1300 109 109

Centacare Moreton Bay Note: ATSI, CALD; VHC

✆ 1300 236 822 Note: ATSI, CALD

Partner Profile Page: 29 Home Care Bribie Island and Caboolture ✆ 3410 3730

Envigor Brisbane

Partner Profile Page: 11

Envigor Brisbane Bayside

✆ 1300 368 446

Home Care Assistance Sunshine Coast ✆ 5491 6888

Home Care Sunshine Coast

Home Support Services (QLD) Note: CALD, NESB

IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

agedcareguide.com.au

Support at Home: Metropolitan & Surrounds North Coast HomeCaring ✆ 1300 875 377 Note: Asian, Chinese, Indian, Vietnamese

Life Without Barriers QLD ✆ 1800 792 359 Lite n’ Easy

Right at Home Brisbane North ✆ 3518 8820 Note: Oxygen and enteral feeding supplement

HomeCaring - Dementia Caring Australia ✆ 1300 875 377 Note: Meals on Wheels & Lite ‘n’ Easy

Note: Services for private clients

Partner Profile Page: 3, OBC

Immanuel Gardens Home Support ✆ 1800 960 433 integratedliving Queensland ✆ 1300 782 896 Partner Profile Page: 19 IRT Home Care South East QLD ✆ 13 44 78 Partner Profile Page: 5 IUIH Home Support Caboolture ✆ 1800 802 265 Note: ATSI IUIH Home Support North Brisbane

✆ 1800 802 265 Note: ATSI

IUIH Home Support Sunshine Coast

✆ 13 15 12

Partner Profile Page: 22-23 MCWA - Aged Care With A Difference

✆ 03 9318 1111

Note: CALD, European, LGBTIQ, Slavic MiCare Support at Home QLD

✆ 1300 064 064

Note: Dutch, Spanish, Western European

Mr Meticulous Services - cleaning +house ✆ 0402 317 313 MRM Care Consultant

✆ 0449 021 261

MultiLink Community Services

Partner Profile Page: 58-59

Partner Profile Page: 34-35 Just Better Care QLD ✆ 1300 587 823 Partner Profile Page: 34-35 Just Better Care Sunshine Coast

✆ 5353 5111

Partner Profile Page: 34-35 Kal’ang Respite Care Centre Aboriginal Corporation ✆ 4124 7780 Note: ATSI, Asian, LGBTIQ Kinder Caring Home Nursing QLD

✆ 1300 796 675

Note: Meals on Wheels & Lite ‘n’ Easy Leonie’s Caring

✆ 1800 960 433

Partner Profile Page: 3, OBC Right at Home Noosa, Gympie & Hinterland ✆ 5211 1549 Note: Oxygen and enteral feeding supplement Partner Profile Page: 3, OBC Right at Home RightCare ✆ 3054 1360 Note: Oxygen and enteral feeding supplement

✆ 5301 9340

Just Better Care Brisbane North CBD & Outer North ✆ 3056 0777

Note: ATSI

Note: Oxygen and enteral feeding supplement

My Meals ✆ 0428 717 379 Ozcare Home Care North Lakes ✆ 1800 692 273 Ozcare Home Care Sunshine Coast ✆ 1800 692 273 Partner Profile Page: 58-59

PRECIOUS CARE QLD

Partner Profile Page: 3, OBC Riverview Gardens Retirement Village ✆ 3282 1000 Note: SAHs by Salvos Home Care Partner Profile Page: IFC

Salvos Home Care QLD

Tender Loving Cuisine Australia

✆ 1800 801 200 The CareSide

The Good Meal Co. Trilogy Care

✆ 1300 459 190

Note: ATSI, CALD, LGBTIQ Partner Profile Page: 72 UPA North Coast Home Care Services

✆ 1300 026 594 Vege2go

✆ 0450 876 088 Vivir healthcare

Partner Profile Page: IFC

Woombye Care Nangarin Lodge

✆ 5458 3500

Silverchain QLD ✆ 1300 650 803 Partner Profile Page: 15

RangeCare

Southern Cross Care Qld - Sunshine Coast Home Care Services ✆ 1300 306 442

Regal Care ✆ 03 9252 4141

Note: Arabic, Asian, Italian, Spanish, Tongan

✆ 1300 184 847

✆ 0424 671 232 ✆ 5445 7044

Sunny Care Home Services

✆ 3272 2615

✆ 1800 155 255

✆ 1300 111 227

Peppermint Care

Sundale In-Home Care

✆ 5450 4444

Note: Oxygen and enteral feeding supplement

Pearl Home Care - Sunshine Coast

✆ 1800 473 773

Suncare Community Services Home & Community Care ✆ 1800 786 227

✆ 1300 854 080

Patty Health and Care Support Services

✆ 5293 7666

St Paul’s, Caboolture

Right at Home Sunshine Coast

RSL LifeCare at Home North - Tweed Heads, Gold Coast ✆ 1300 853 146

✆ 08 7009 4495

St Mary’s Aged Care Community Care

✆ 5492 4019

Partner Profile Page: 3, OBC

✆ 1800 802 265

St Jude’s Home Care

✆ 08 9279 4343

Right at Home Moreton Bay Region

✆ 3053 3851

✆ 3808 4463

Note: CALD, NESB

Springsure & District Aged Care ✆ 4984 1012

Partner Profile Page: IBC

Wujal Wujal Aboriginal Shire Council Community Care ✆ 4083 9100 Note: ATSI Zion Retirement Living, Gympie

✆ 5482 8349

✆ 1800 491 805 Let’s Get Care (QLD)

✆ 1300 497 442

Note: ATSI, CALD, LGBTIQ, NESB

Queensland Edition 03

IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Support at Home: Metropolitan & Surrounds Brisbane Abigail Mamas Healthcare Services ✆ 0401 093 396 Note: African, Arabic, Asian, Austrian, Nthn European Affinity Senior Care ✆ 3186 1325 Age Up Health

✆ 1300 254 326 All About Living - Home Care Services

✆ 3269 1915

All Aged Care Support at Home

✆ 3238 6700

Note: CALD, European, Polish

Amazing ProCare - Brisbane ✆ 0493 426 779 Amazing ProCare - Gold Coast ✆ 5515 7905 Angels in Aprons Brisbane North

✆ 0406 076 885

Angels in Aprons Brisbane South

✆ 0406 076 885

Angels in Aprons Gold Coast

✆ 5655 0566

Note: Services for private clients

Anglicare SQ Brisbane North Community Services ✆ 1300 610 610 Note: ATSI

BlueCare Brisbane Northside Community Care ✆ 1300 258 322 BlueCare Brisbane Southside Community Care ✆ 1300 258 322 Note: ATSI BlueCare Sandgate Community Care

✆ 1300 258 322

BlueCare Wynnum and Eastside Community Care ✆ 1300 258 322 BodeWell Community Care Packages South Brisbane Region ✆ 1300 172 514 Bolton Clarke Brisbane Metro North Home and Community Support ✆ 1300 221 122 Bolton Clarke Brisbane Metro South Home and Community Support ✆ 1300 221 122

Co.As.It. Community Services ✆ 3624 6100 Note: CALD Partner Profile Page: 27 Co.As.It. Community Services ✆ 3624 6100 Note: CALD, Italian Partner Profile Page: 27 Co.As.It. Community Services SAH Provider ✆ 3624 6100 Note: French, Italian, Spanish Partner Profile Page: 27 Comlink Australia SAHs South Queensland ✆ 1300 761 011

Partner Profile Page: 7 Flexi Care Inc

✆ 3422 8400 Footprints Community

✆ 3252 3488

Partner Profile Page: 17

Continuity Care Australia ✆ 1800 012 273

✆ 3924 2998

Partner Profile Page: 21 Care Next Door

Care Services Australia Carinity Home Care Brisbane

✆ 1300 109 109

Cathay Support at Home

✆ 3275 3688

Complete Healthcare Connect

CPL Aged Care Services QLD

✆ 1800 275 753 Cura Aged Care

Note: ATSI, Asian, CALD, European, LGBTIQ, NESB Partner Profile Page: 25

Note: Meal collection available Greater Support Guardian Nursing Agency

✆ 1300 133 633 ✆ 1800 826 166

Happy Living Support at Home

✆ 1300 911 728 HCA Home QLD

Direct Care Australia

✆ 2800 8200

Australian Unity Home Health & Care QLD ✆ 1300 753 206

Centacare Brisbane North ✆ 1300 236 822 Note: ATSI, CALD; VHC

Diversicare Support at Home ✆ 1300 348 377 Note: CALD; Services for private clients

Partner Profile Page: 13

Centacare Brisbane South ✆ 1300 236 822 Note: ATSI, CALD, European, Sri Lankan; VHC

Dovida - Brisbane Central and Ipswich ✆ 3720 8400

Note: ATSI, CALD

Gourmet Meals

✆ 1300 112 112

✆ 1300 422 111

✆ 1300 122 730

Centacare South West

Note: CALD, Greek, NESB

Deaf Connect

Catholic Healthcare Home Care Services Queensland ✆ 1800 225 474

✆ 1300 236 822

GOC Care Support at Home Brisbane

✆ 3249 1010

HammondCare Home Care Brisbane

✆ 5620 3805

Armia Home Care Services ✆ 1800 749 203

Bannister In Home Care (QLD)

Five Good Friends Home Care Services

✆ 1300 787 581

✆ 3472 5655

✆ 3892 8500

✆ 5676 7676

Feros Care/ At-home Aged Care in Queensland

✆ 1300 418 418

Care Connect QLD ✆ 1800 692 464

Note: Asian, CALD, Chinese, Vietnamese

BallyCara HomeCare ✆ 1300 272 222

Feros Care/ At-home Aged Care in Brisbane ✆ 1300 418 418

Communify Support at Home ✆ 3128 0110

✆ 1300 455 322

Baldwin Living HomeServe

Envigor North/North West

✆ 1300 368 446

Burringilly Social Support Group ✆ 3208 4785 Note: ATSI; Day respite available

Partner Profile Page: 31

✆ 1800 911 989

Envigor Brisbane West

✆ 1300 368 446

Comlink Australia SAHs Sunshine Coast & North Brisbane ✆ 1300 761 011

✆ 02 9666 7930

Partner Profile Page: 31

Envigor Brisbane South ✆ 1300 368 446

Burnie Brae ✆ 3624 2121

AQ @ Home - Brisbane North ✆ 3857 2191 Note: Asian, CALD, European, Greek, Italian AQ @ Home - Brisbane South and Logan ✆ 3349 0875 Note: CALD, Dutch, Greek, Indian, Russian

Chinese Fraternity Association of Queensland ✆ 3252 9803 Note: Asian, European

Heart In Care

Note: French, Greek, Italian

Dovida - Brisbane North & Caboolture

✆ 3482 0800

Heather Hill Home Care & NDIS

✆ 3720 9122 Note: CALD

Home care & community care (Wesley Mission Queensland) ✆ 1800 448 448 Home Care Greater Brisbane

✆ 3373 2217

Partner Profile Page: 11

Envigor Brisbane ✆ 1300 368 446

Home Caring Inala Pty Ltd

Envigor Brisbane Bayside

✆ 0477 662 922

✆ 1300 368 446

IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

agedcareguide.com.au

Support at Home: Metropolitan & Surrounds Brisbane Home Support Services (QLD) ✆ 1800 854 300 Note: CALD, NESB

Leonie’s Caring ✆ 1800 491 805

HomeCaring

✆ 1300 497 442

✆ 1800 473 773

Life Without Barriers QLD

✆ 0424 671 232

Lite n’ Easy ✆ 13 15 12 Note: Services for private clients

✆ 03 9252 4141

✆ 1300 875 377

Note: Asian, Chinese, Indian, Vietnamese

HomeCaring - Dementia Caring Australia ✆ 1300 875 377 Note: Meals on Wheels & Lite ‘n’ Easy

Let’s Get Care (QLD) Note: ATSI, CALD, LGBTIQ, NESB

✆ 1800 792 359

integratedliving Queensland

Partner Profile Page: 22-23

Partner Profile Page: 19

MCWA - Aged Care With A Difference ✆ 03 9318 1111 Note: CALD, European, LGBTIQ, Slavic

✆ 1300 782 896

IUIH Home Support Brisbane South ✆ 1800 802 265 Note: ATSI IUIH Home Support Caboolture ✆ 1800 802 265 Note: ATSI IUIH Home Support North Brisbane

✆ 1800 802 265

Mercy Community Home and Community Care ✆ 1300 927 062 MiCare Support at Home QLD ✆ 1300 064 064 Note: Dutch, Spanish, Western European

Pearl Home Care - Brisbane South ✆ 3924 9045 Peppermint Care

Springsure & District Aged Care ✆ 4984 1012 St John’s Community Care

✆ 4039 9700

PRECIOUS CARE QLD

St Jude’s Home Care

✆ 08 9279 4343

St Vincent's Home Care North Brisbane

Regal Care

Resilient Disability Services

✆ 0423 703 005

Right at Home Brisbane North ✆ 3518 8820 Note: Oxygen and enteral feeding supplement Partner Profile Page: 3, OBC Right at Home Brisbane South

✆ 3193 7379

Note: Oxygen and enteral feeding supplement Partner Profile Page: 3, OBC

✆ 1300 703 346

Note: Can access SAH supplements St Vincent's Home Care South Brisbane

✆ 1300 703 346

Note: Can access SAH supplements

Suncare Community Services Home & Community Care ✆ 1800 786 227 Sunny Care Home Services

✆ 3272 2615

Note: Arabic, Asian, Italian, Spanish, Tongan Tender Loving Cuisine Australia

Right at Home Brisbane West

✆ 1800 801 200

Note: Oxygen and enteral feeding supplement

✆ 1300 854 080

✆ 3153 3080

IWAA Home Care Services (QLD)

Mr Meticulous Services - cleaning +house ✆ 0402 317 313

Note: Arabic, Bosnian, CALD, South African, Turkish

MRM Care Consultant ✆ 0449 021 261

Partner Profile Page: 3, OBC

MultiLink Community Services ✆ 3808 4463 Note: CALD, NESB

Right at Home RightCare ✆ 3054 1360 Note: Oxygen and enteral feeding supplement

✆ 1800 155 255

Jubilee Community Care ✆ 3871 3220

My Meals ✆ 0428 717 379

Partner Profile Page: 3, OBC

Partner Profile Page: 72

Note: ATSI

✆ 3208 6333

Just Better Care Brisbane East

✆ 3272 9555

Partner Profile Page: 34-35 Just Better Care Brisbane North CBD & Outer North ✆ 3056 0777 Partner Profile Page: 34-35 Just Better Care Brisbane South/East & Toowoomba ✆ 3272 9555 Partner Profile Page: 34-35 Just Better Care QLD

✆ 1300 587 823

Partner Profile Page: 34-35 Kal’ang Respite Care Centre Aboriginal Corporation ✆ 4124 7780 Note: ATSI, Asian, LGBTIQ Kinder Caring Home Nursing QLD ✆ 1300 796 675 Note: Meals on Wheels & Lite ‘n’ Easy

Overnight Respite Services (Wesley Mission Queensland) ✆ 1800 448 448 Ozcare Home Care Brisbane Metro ✆ 1800 692 273 Partner Profile Page: 58-59 Ozcare Home Care Brisbane North

Riverview Gardens Retirement Village ✆ 3282 1000 Note: SAHs by Salvos Home Care Partner Profile Page: IFC RSL LifeCare at Home North - Tweed Heads, Gold Coast ✆ 1300 853 146 Salvos Home Care QLD

The CareSide

The Good Meal Co. Trilogy Care

✆ 1300 459 190

Note: ATSI, CALD, LGBTIQ UPA North Coast Home Care Services

✆ 1300 026 594 Vege2go

✆ 0450 876 088 Vivir healthcare

✆ 1300 184 847 Wongaburra Garden Settlement

✆ 1800 692 273

✆ 1300 111 227

✆ 5540 1400

Partner Profile Page: 58-59

Partner Profile Page: IFC

Ozcare Home Care Brisbane South ✆ 1800 692 273

Silverchain QLD ✆ 1300 650 803

Wujal Wujal Aboriginal Shire Council Community Care ✆ 4083 9100 Note: ATSI

Partner Profile Page: 58-59

Partner Profile Page: 15

Patty Health and Care Support Services ✆ 08 7009 4495

Southern Cross Care Qld Brisbane South Home Care Services ✆ 1300 306 442

Pearl Home Care - Brisbane North ✆ 3314 2575

Partner Profile Page: IBC

YNA Your Nursing Agency Home Care Services (QLD) ✆ 1300 360 456 Zion, Nundah

✆ 3266 5911

IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

agedcareguide.com.au

Support at Home: Metropolitan & Surrounds Southern Abigail Mamas Healthcare Services ✆ 0401 093 396 Note: African, Arabic, Asian, Austrian, Nthn European Age Up Health ✆ 1300 254 326 All Aged Care Support at Home ✆ 3238 6700 Note: CALD, European, Polish Amazing ProCare - Brisbane

✆ 0493 426 779

Amazing ProCare - Gold Coast

BlueCare Beenleigh Community Care ✆ 1300 258 322 BlueCare Fassifern Community Care

✆ 1300 258 322

BlueCare Ipswich Community Care

✆ 1300 258 322 Note: ATSI, CALD

BlueCare Lowood and Rosewood Community Care ✆ 1300 258 322 Bolton Clarke Brisbane Metro Logan Home and Community Support

Co.As.It. Community Services ✆ 3624 6100 Note: CALD Partner Profile Page: 27 Co.As.It. Community Services

✆ 3624 6100

GOC Care Support at Home Gold Coast ✆ 5574 3920 Note: CALD, Greek, NESB, Russian, Serbian Gourmet Meals

✆ 1300 112 112

Note: CALD, Italian Partner Profile Page: 27

Note: Meal collection available Partner Profile Page: 17

Co.As.It. Community Services - SAH Provider ✆ 3624 6100 Note: French, Italian, Spanish

✆ 3924 2998

Greater Support Guardian Nursing Agency

✆ 5515 7905

✆ 1300 221 122

Partner Profile Page: 27

✆ 1300 133 633

Amazing ProCare - Toowoomba

Bolton Clarke Ipswich Home and Community Support ✆ 1300 221 122

Comlink Australia SAHs South Queensland ✆ 1300 761 011

✆ 1800 826 166

Burringilly Social Support Group ✆ 3208 4785 Note: ATSI; Day respite available

Complete Healthcare Connect ✆ 3472 5655

✆ 1300 911 728 ✆ 1300 422 111

Cabanda Care

Continuity Care Australia ✆ 1800 012 273

✆ 2800 8200

Care Connect QLD

CPL Aged Care Services QLD ✆ 1800 275 753

Partner Profile Page: 21

Direct Care Australia ✆ 1300 122 730 Note: French, Greek, Italian

✆ 3720 9122

✆ 0400 277 257

Angels in Aprons Brisbane North

✆ 0406 076 885

Angels in Aprons Brisbane South

✆ 0406 076 885

Anglicare SQ Logan Community Services ✆ 1300 610 610 Anglicare SQ West Moreton Community Services ✆ 1300 610 610 AQ @ Home (Support at Home and more) ✆ 1800 272 846 Partner Profile Page: 31 AQ @ Home - Brisbane South and Logan ✆ 3349 0875 Note: CALD, Dutch, Greek, Indian, Russian

✆ 5464 2392

✆ 1800 692 464 Care Next Door ✆ 02 9666 7930

Care Services Australia

✆ 1300 455 322

Carers Link ✆ 3901 1165 Note: ATSI, African, Indonesian, Spanish; Dementia support Carinity Home Care Ipswich & Surrounds

Diversicare Support at Home ✆ 1300 348 377 Note: CALD; Services for private clients Dovida - Brisbane Central and Ipswich ✆ 3720 8400 Dovida - Brisbane South and Redlands & Logan ✆ 3245 5517 Dovida Australia

Partner Profile Page: 31

✆ 1300 109 109

✆ 1300 008 018

AQ @ Home - West Moreton ✆ 3812 2253 Note: CALD

Carinity Home Care Logan ✆ 1300 109 109 Note: CALD

Envigor Brisbane South ✆ 1300 368 446

Partner Profile Page: 31 Armia Home Care Services ✆ 1800 749 203 Australian Unity Home Health & Care QLD ✆ 1300 753 206 Partner Profile Page: 13

Catholic Healthcare Home Care Services Queensland ✆ 1800 225 474 Centacare Logan, Gold Coast & Beaudesert ✆ 1300 236 822 Note: ATSI, CALD Centacare South West

BallyCara HomeCare ✆ 1300 272 222

✆ 1300 236 822

Bannister In Home Care (QLD)

Chinese Fraternity Association of Queensland ✆ 3252 9803 Note: Asian, European

✆ 5676 7676

BlueCare Beaudesert Community Care

✆ 1300 258 322

Note: ATSI, CALD

Queensland Edition 03

Happy Living Support at Home HCA Home QLD Heart In Care

Heather Hill Home Care & NDIS Note: CALD

Home care & community care (Wesley Mission Queensland) ✆ 1800 448 448 Home Care Greater Brisbane

✆ 3373 2217

Partner Profile Page: 11 Home Care Ipswich and West Moreton

✆ 5460 6500

Partner Profile Page: 11 Home Support Services (QLD)

Envigor Ipswich Central ✆ 1300 368 446 Envigor Logan

✆ 0433 418 578

✆ 1800 854 300

Note: CALD, NESB HomeCaring

✆ 1300 875 377

Note: Asian, Chinese, Indian, Vietnamese integratedliving Queensland

Feros Care/ At-home Aged Care in Queensland ✆ 1300 418 418 Five Good Friends Home Care Services ✆ 1300 787 581 Partner Profile Page: 7

✆ 1300 782 896

Partner Profile Page: 19 IWAA Home Care Services (QLD)

✆ 3208 6333

Note: Arabic, Bosnian, CALD, South African, Turkish Just Better Care Brisbane East

GOC Care Support at Home Brisbane

✆ 3272 9555

Note: CALD, Greek, NESB

Partner Profile Page: 34-35

✆ 3249 1010

HammondCare Home Care Brisbane

IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Support at Home: Metropolitan & Surrounds Southern Just Better Care Brisbane South/East & Toowoomba ✆ 3272 9555 Partner Profile Page: 34-35 Just Better Care QLD ✆ 1300 587 823 Partner Profile Page: 34-35 Jymbilung House Aged & Disabled Care Services ✆ 5541 4025 Note: ATSI Kal’ang Respite Care Centre Aboriginal Corporation ✆ 4124 7780 Note: ATSI, Asian, LGBTIQ Kinder Caring Home Nursing QLD

✆ 1300 796 675

MultiLink Community Services ✆ 3808 4463 Note: CALD, NESB My Meals

✆ 0428 717 379

✆ 1800 801 200

Ozcare Home Care Ipswich

Partner Profile Page: 3, OBC

Note: ATSI

Riverview Gardens Retirement Village ✆ 3282 1000 Note: SAHs by Salvos Home Care

✆ 1800 692 273

Partner Profile Page: 58-59 Patty Health and Care Support Services ✆ 08 7009 4495 Pearl Home Care - Brisbane South

✆ 1300 497 442

Note: ATSI, CALD, LGBTIQ, NESB

Peppermint Care ✆ 1800 473 773

Life Without Barriers QLD ✆ 1800 792 359

PRECIOUS CARE QLD ✆ 0424 671 232

Lite n’ Easy ✆ 13 15 12 Note: Services for private clients

Regal Care ✆ 03 9252 4141

MiCare Support at Home QLD Note: Dutch, Spanish, Western European

Mr Meticulous Services - cleaning +house ✆ 0402 317 313

Sunny Care Home Services

Note: Oxygen and enteral feeding supplement

Pearl Home Care Ipswich Toowoomba ✆ 3485 2818

✆ 1300 064 064

✆ 3272 2615

Partner Profile Page: 58-59

Leonie’s Caring ✆ 1800 491 805

Partner Profile Page: 22-23

Partner Profile Page: 3, OBC

Note: Arabic, Asian, Italian, Spanish, Tongan

✆ 3924 9045

MCWA - Aged Care With A Difference ✆ 03 9318 1111 Note: CALD, European, LGBTIQ, Slavic

Suncare Community Services Home & Community Care ✆ 1800 786 227

Right at Home RightCare

Ozcare Home Care Brisbane South

✆ 1800 692 273

Note: Meals on Wheels & Lite ‘n’ Easy

Let’s Get Care (QLD)

Right at Home Ipswich Lockyer Valley ✆ 2800 4989 Note: Oxygen and enteral feeding supplement

Resilient Disability Services ✆ 0423 703 005 Right at Home Brisbane West ✆ 3153 3080 Note: Oxygen and enteral feeding supplement Partner Profile Page: 3, OBC Right at Home Greater Logan ✆ 2800 6032 Note: Oxygen and enteral feeding supplement

✆ 3054 1360

Partner Profile Page: IFC

Tender Loving Cuisine Australia Teviot Villas, Boonah

✆ 0419 312 738 The CareSide

✆ 1300 854 080 The Good Meal Co.

RSL LifeCare at Home North - Tweed Heads, Gold Coast ✆ 1300 853 146

✆ 1800 155 255

Salvos Home Care QLD

Note: ATSI, CALD, LGBTIQ

✆ 1300 111 227

Partner Profile Page: IFC

Trilogy Care

✆ 1300 459 190

Partner Profile Page: 72 Trinder Park

Silverchain QLD ✆ 1300 650 803

✆ 1800 960 433

Partner Profile Page: 15

✆ 1300 026 594

Southern Cross Care Qld - Brisbane South Home Care Services

✆ 0450 876 088

Partner Profile Page: IBC

✆ 1300 184 847

Southern Cross Care Qld - West Moreton Home Care Services

✆ 5540 1400

✆ 1300 306 442

Partner Profile Page: IBC Springsure & District Aged Care ✆ 4984 1012

UPA North Coast Home Care Services Vege2go

Vivir healthcare

Wongaburra Garden Settlement Wujal Wujal Aboriginal Shire Council Community Care

✆ 4083 9100 Note: ATSI

St Jude’s Home Care ✆ 08 9279 4343

Partner Profile Page: 3, OBC

MRM Care Consultant ✆ 0449 021 261

IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

agedcareguide.com.au

Support at Home: Metropolitan & Surrounds South Coast Abigail Mamas Healthcare Services ✆ 0401 093 396 Note: African, Arabic, Asian, Austrian, Nthn European

BlueCare Gold Coast and Elanora Community Care ✆ 1300 258 322 Note: CALD

Adventist Retirement Village Victoria Point ✆ 3820 5777 Note: Priority for retirement residents

BlueCare Redland and Alexandra Hills Community Care ✆ 1300 258 322

Age Up Health

✆ 1300 254 326 All Aged Care Support at Home ✆ 3238 6700 Note: CALD, European, Polish Amazing ProCare - Brisbane

✆ 0493 426 779

Amazing ProCare - Gold Coast

✆ 5515 7905

Angels in Aprons Brisbane North ✆ 0406 076 885

BlueCare Southport Community Care ✆ 1300 258 322 BodeWell Community Care Packages Gold Coast Region ✆ 1300 172 514 Bolton Clarke Brisbane Metro South Home and Community Support ✆ 1300 221 122 Bolton Clarke Gold Coast Home and Community Support ✆ 1300 221 122 Burringilly Social Support Group

Co.As.It. Community Services ✆ 3624 6100 Note: CALD Partner Profile Page: 27

Partner Profile Page: 27

Note: CALD, Greek, NESB

Co.As.It. Community Services - SAH Provider ✆ 3624 6100 Note: French, Italian, Spanish Partner Profile Page: 27 Comlink Australia SAHs South Queensland ✆ 1300 761 011 Complete Healthcare Connect

✆ 3472 5655

Angels in Aprons Gold Coast

Care Connect QLD ✆ 1800 692 464

CPL Aged Care Services QLD ✆ 1800 275 753

Note: Services for private clients

Partner Profile Page: 21

Anglicare SQ Brisbane South Community Services ✆ 1300 610 610

✆ 02 9666 7930

Care Next Door

Cura Aged Care ✆ 5620 3805 Note: ATSI, Asian, CALD, European, LGBTIQ, NESB

Care Services Australia

Partner Profile Page: 25

Carers Link ✆ 3901 1165 Note: ATSI, African, Indonesian, Spanish; Dementia support

✆ 3892 8500

Anglicare SQ Gold Coast Community Services ✆ 1300 610 610 Anglicare SQ Logan Community Services ✆ 1300 610 610 AQ @ Home (Support at Home and more) ✆ 1800 272 846 Partner Profile Page: 31 AQ South Coast Multi Service Centre ✆ 5613 1844 Partner Profile Page: 31 Armia Home Care Services ✆ 1800 749 203 Australian Unity Home Health & Care QLD ✆ 1300 753 206

✆ 1300 455 322

Carinity Home Care South Coast ✆ 1300 109 109 Note: CALD Catholic Healthcare Home Care Services Queensland ✆ 1800 225 474 Centacare Logan, Gold Coast & Beaudesert ✆ 1300 236 822 Note: ATSI, CALDPartner Centacare Moreton Bay ✆ 1300 236 822 Note: ATSI, CALD; VHC Centric Support

Partner Profile Page: 13

✆ 0438 934 770

Baldwin Living HomeServe ✆ 1800 911 989

Chinese Fraternity Association of Queensland ✆ 3252 9803 Note: Asian, European

BallyCara HomeCare

✆ 1300 272 222

Note: CALD, Greek, NESB, Russian, Serbian Gourmet Meals

✆ 1300 112 112

Note: Meal collection available Partner Profile Page: 17

✆ 3924 2998

Guardian Nursing Agency

✆ 1300 133 633

HammondCare Home Care Brisbane

✆ 1800 826 166

Happy Living Support at Home

✆ 1300 911 728 HCA Home QLD

Heather Hill Home Care & NDIS

✆ 3720 9122 Note: CALD

Direct Care Australia

✆ 1300 122 730

Note: French, Greek, Italian Diversicare Support at Home

✆ 1300 348 377

Note: CALD; Services for private clients

Dovida - Brisbane South and Redlands & Logan ✆ 3245 5517 Dovida - Gold Coast and Northern Rivers ✆ 5591 2444

Home care & community care (Wesley Mission Queensland) ✆ 1800 448 448 Home Care Assistance Gold Coast

✆ 5528 1643

Partner Profile Page: 29 Home Care Greater Brisbane

✆ 3373 2217

Partner Profile Page: 11 Home Care South Coast

Dovida Australia

✆ 5539 7601

Envigor Brisbane South ✆ 1300 368 446

Partner Profile Page: 11

Note: Gold Coast and Tweed (NSW) areas

✆ 1300 008 018

Envigor Gold Coast North

Home Support Services (QLD)

✆ 1300 368 446

✆ 1800 854 300

Feros Care/ At-home Aged Care in Queensland ✆ 1300 418 418

✆ 1300 875 377

Queensland Edition 03

GOC Care Support at Home Gold Coast

✆ 5574 3920

✆ 1300 422 111

Deaf Connect

Bannister In Home Care (QLD) ✆ 5676 7676

GOC Care Support at Home Brisbane

✆ 3249 1010

Greater Support

Note: ATSI; Day respite available

✆ 5655 0566

Flexi Care Inc

✆ 3422 8400

Continuity Care Australia ✆ 1800 012 273

Angels in Aprons Brisbane South

Partner Profile Page: 7

Co.As.It. Community Services ✆ 3624 6100 Note: CALD, Italian

✆ 3208 4785

✆ 0406 076 885

Five Good Friends Home Care Services ✆ 1300 787 581

Note: CALD, NESB HomeCaring

Note: Asian, Chinese, Indian, Vietnamese

IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Support at Home: Metropolitan & Surrounds South Coast IWAA Home Care Services (QLD) ✆ 3208 6333 Note: Arabic, Bosnian, CALD, South African, Turkish

MiCare Support at Home QLD ✆ 1300 064 064 Note: Dutch, Spanish, Western European

Right at Home Brisbane Bayside ✆ 3188 9507 Note: Oxygen and enteral feeding supplement

Just Better Care Gold Coast ✆ 5577 3600

Mr Meticulous Services - cleaning +house ✆ 0402 317 313

Partner Profile Page: 3, OBC

Partner Profile Page: 34-35 Just Better Care QLD ✆ 1300 587 823 Partner Profile Page: 34-35 Jymbilung House Aged & Disabled Care Services ✆ 5541 4025 Note: ATSI

MRM Care Consultant ✆ 0449 021 261 MultiLink Community Services

✆ 3808 4463

Note: CALD, NESB

My Meals ✆ 0428 717 379

Kal’ang Respite Care Centre Aboriginal Corporation ✆ 4124 7780 Note: ATSI, Asian, LGBTIQ

Ozcare Home Care Brisbane South ✆ 1800 692 273

Kalwun Community Care

✆ 1800 692 273

Note: ATSI

Partner Profile Page: 58-59

✆ 5522 9197

Kinder Caring Home Nursing QLD ✆ 1300 796 675 Note: Meals on Wheels & Lite ‘n’ Easy Leonie’s Caring

✆ 1800 491 805 Let’s Get Care (QLD)

Partner Profile Page: 58-59 Ozcare Home Care Gold Coast

Partner Profile Page: 3, OBC

Note: Arabic, Asian, Italian, Spanish, Tongan

Right at Home Gold Coast South ✆ 5655 0519 Note: Oxygen and enteral feeding supplement Partner Profile Page: 3, OBC Right at Home RightCare

✆ 3054 1360

Note: Oxygen and enteral feeding supplement Partner Profile Page: 3, OBC Riverview Gardens Retirement Village

Sunny Care Home Services

✆ 3272 2615

Tender Loving Cuisine Australia

✆ 1800 801 200 The CareSide

✆ 1300 854 080 The Good Meal Co.

✆ 1800 155 255 Trilogy Care

✆ 1300 459 190

Note: ATSI, CALD, LGBTIQ Partner Profile Page: 72

Patty Health and Care Support Services ✆ 08 7009 4495

Partner Profile Page: IFC

✆ 1300 026 594

Pearl Home Care - Brisbane South

RSL LifeCare at Home North - Tweed Heads, Gold Coast ✆ 1300 853 146

✆ 0450 876 088

✆ 3924 9045

Pearl Home Care - Gold Coast

Note: SAHs by Salvos Home Care

Life Without Barriers QLD

✆ 1300 258 322

Partner Profile Page: IBC

Regal Care

Lite n’ Easy ✆ 13 15 12 Note: Services for private clients

✆ 03 9252 4141

Southern Cross Care Qld - Gold Coast Home Care Services ✆ 1300 306 442

Peppermint Care

PRECIOUS CARE QLD

✆ 0424 671 232

Redlands Community care

Resilient Disability Services

✆ 0423 703 005

UPA North Coast Home Care Services Vege2go

Vivir healthcare

✆ 1300 184 847

✆ 1800 473 773

MCWA - Aged Care With A Difference ✆ 03 9318 1111 Note: CALD, European, LGBTIQ, Slavic

Note: Can access SAH supplements

✆ 3282 1000

Liberty Community Connect Support at Home ✆ 5578 1668 Note: African, Asian, European, Indonesian

Partner Profile Page: 22-23

St Vincent's Home Care Gold Coast

✆ 1300 703 346

✆ 5573 7213

✆ 1800 792 359

St Jude’s Home Care

✆ 08 9279 4343

Right at Home Gold Coast North ✆ 5655 0519 Note: Oxygen and enteral feeding supplement

✆ 1300 497 442

Note: ATSI, CALD, LGBTIQ, NESB

St Andrews, Tallebudgera ✆ 1800 960 433

Silverchain QLD ✆ 1300 650 803 Partner Profile Page: 15 Southern Cross Care Qld - Brisbane South Home Care Services

✆ 1300 306 442

Partner Profile Page: IBC

Whiddon Tweed Heads Community Care

✆ 1300 738 388 Note: LGBTIQ

Wongaburra Garden Settlement

✆ 5540 1400

Wujal Wujal Aboriginal Shire Council Community Care

✆ 4083 9100 Note: ATSI

Springsure & District Aged Care

✆ 4984 1012

IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

agedcareguide.com.au

Support at Home: Regional Queensland Far North Abigail Mamas Healthcare Services ✆ 0401 093 396 Note: African, Arabic, Asian, Northern European Aurukun Shire Council Community Home Help ✆ 4060 6834 Note: ATSI Australian Unity Home Health & Care QLD ✆ 1300 753 206 Partner Profile Page: 13 BlueCare Cairns Community Care ✆ 1300 258 322 BlueCare Innisfail Community Care ✆ 1300 258 322 Note: NESB

Greater Support ✆ 3924 2998 Guardian Nursing Agency

✆ 1300 133 633

Happy Living Support at Home

✆ 1300 911 728

Home care & community care (Wesley Mission Queensland) ✆ 1800 448 448 HomeCaring

✆ 1300 875 377

Note: Asian, Indian ILSA

integratedliving Northern (QLD)

Comlink Australia Support at Home North Queensland

Partner Profile Page: 19

✆ 1300 761 011

Just Better Care Cairns ✆ 4408 8058

Continuity Care Australia Pty Ltd ✆ 1800 012 273

Partner Profile Page: 34-35

Dovida Australia

✆ 1300 008 018

Partner Profile Page: 3, OBC

Note: CALD, European, LGBTIQ, Slavic

RSL LifeCare at Home North - Tweed Heads, Gold Coast ✆ 1300 853 146

Mercy Health Home Care Cairns

✆ 4056 9290

✆ 1300 782 896

Dovida - Cairns

MCWA - Aged Care With A Difference

✆ 03 9318 1111

Partner Profile Page: 19

✆ 02 9666 7930

✆ 4281 6771

Note: Oxygen and enteral feeding supplement

integratedliving Darling Downs (QLD)

Partner Profile Page: 19

Just Better Care QLD ✆ 1300 587 823 Partner Profile Page: 34-35 Kinder Caring Home Nursing QLD ✆ 1300 796 675 Note: Meals on Wheels & Lite ‘n’ Easy Kowanyama Aged Care Services

Envigor Cairns ✆ 0409 471 600

✆ 4083 7162

Five Good Friends Home Care Services ✆ 1300 787 581

Leonie’s Caring ✆ 1800 491 805

Note: ATSI

Partner Profile Page: 7

Queensland Edition 03

Senior Helpers Far North Queensland

✆ 4281 6816

Springsure & District Aged Care

✆ 4984 1012

St John’s Community Care

✆ 4039 9700

Mutkin Residential Aged Care

Ten Years Younger Home Care

✆ 4255 6822

Note: ATSI

Note: Services for private clients

My Meals ✆ 0428 717 379

The CareSide

✆ 1300 854 080

NPA Community Aged & Disability Support Services

The Good Meal Co.

✆ 4048 6616

✆ 1800 155 255

NWRH Support at Home ✆ 1800 221 131 Note: ATSI; Oxygen supplement available

✆ 1300 459 190

Ozcare Home Care Cairns

✆ 1300 026 594

Note: ATSI

Trilogy Care

✆ 1800 692 273

Note: ATSI, CALD, LGBTIQ Partner Profile Page: 72 UPA North Coast Home Care Services Vege2go

Note: ATSI

Partner Profile Page: 58-59 Patty Health and Care Support Services ✆ 08 7009 4495 RADCARE Community Care ✆ 4097 7263 Note: ATSI

✆ 0450 876 088 Wujal Wujal Aboriginal Shire Council Community Care

✆ 4083 9100 Note: ATSI

YNA Your Nursing Agency Home Care Services (QLD)

✆ 1300 360 456

Regis Home Care Cairns

✆ 1300 188 740

Right at Home RightCare

✆ 3054 1360

Partner Profile Page: 22-23

MRM Care Consultant ✆ 0449 021 261

integratedliving Far North (QLD) ✆ 1300 782 896

Right at Home Far North Queensland Partner Profile Page: 3, OBC

Lite n’ Easy ✆ 13 15 12 Note: Services for private clients

Mr Meticulous Services - cleaning +house ✆ 0402 317 313

✆ 1300 782 896

Deaf Connect

✆ 4220 9883

integratedliving Queensland ✆ 1300 782 896

BlueCare Tully Community Care ✆ 1300 258 322 Note: NESB

✆ 3892 8500

Life Without Barriers QLD

✆ 1800 792 359

✆ 1300 164 833

Partner Profile Page: 19

Care Next Door

Resilient Disability Services ✆ 0423 703 005

✆ 4041 6507

BlueCare Tablelands Community Care ✆ 1300 258 322

Bolton Clarke Cairns Home and Community Support ✆ 1300 221 122

Let’s Get Care (QLD) ✆ 1300 497 442 Note: ATSI, CALD, LGBTIQ, NESB

IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Support at Home: Regional Queensland North Abigail Mamas Healthcare Services ✆ 0401 093 396 Note: African, Arabic, Asian, Northern European Amazing ProCare - Gold Coast ✆ 5515 7905 Anglicare SQ Townsville Community Services

✆ 1300 610 610

Australian Unity Home Health & Care QLD

✆ 1300 753 206

Partner Profile Page: 13 BlueCare Bowen Community Care

✆ 1300 258 322

BlueCare Burdekin Community Care

✆ 1300 258 322

BlueCare Charters Towers Community Care ✆ 1300 258 322 Note: ATSI

Comlink Australia Support at Home North Queensland ✆ 1300 761 011 Continuity Care Australia Pty Ltd ✆ 1800 012 273 Deaf Connect ✆ 3892 8500

Just Better Care Townsville ✆ 4795 7337 Partner Profile Page: 34-35 Kerrisdale Gardens

✆ 4965 4400

Five Good Friends Home Care Services

Kinder Caring Home Nursing QLD ✆ 1300 796 675 Note: Meals on Wheels & Lite ‘n’ Easy

Partner Profile Page: 7

Leonie’s Caring ✆ 1800 491 805

Flinders Shire Council Community Care Program

✆ 1300 497 442

✆ 1300 787 581

✆ 4741 2960

Good Shepherd Lodge

Patty Health and Care Support Services ✆ 08 7009 4495 Resilient Disability Services

✆ 0423 703 005

Richmond Shire Council Aged Care

Let’s Get Care (QLD) Note: ATSI, CALD, LGBTIQ, NESB Life Without Barriers QLD

✆ 1800 792 359

Greater Support ✆ 3924 2998

Lite n’ Easy ✆ 13 15 12 Note: Services for private clients

Guardian Nursing Agency

Partner Profile Page: 58-59

✆ 4741 3327

✆ 4963 2999

✆ 1300 133 633

Ozcare Home Care Townsville ✆ 1800 692 273 Note: ATSI

Right at Home Mackay & Regions

✆ 4849 5406

Note: Oxygen and enteral feeding supplement Partner Profile Page: 3, OBC Right at Home North Queensland

✆ 4426 1016

Partner Profile Page: 22-23

Note: Oxygen and enteral feeding supplement

LiveBetter QLD

✆ 1800 580 580

Partner Profile Page: 3, OBC

✆ 1300 911 728

Mackay District Home Care Services ✆ 4852 3343

✆ 3054 1360

BlueCare Ingham Community Care

HCA Home QLD ✆ 1300 422 111

BlueCare Mackay Community Care

Hinterland Community Care ✆ 4958 2116

McKinlay Shire MPHS Community Care ✆ 4746 4000

BlueCare Cloncurry Community Care ✆ 1300 258 322

✆ 1300 258 322 ✆ 1300 258 322 Note: ATSI

BlueCare Mount Isa Community Care

✆ 1300 258 322

Happy Living Support at Home

Home care & community care (Wesley Mission Queensland) ✆ 1800 448 448 Home Care Townsville

BlueCare Proserpine Community Care ✆ 1300 258 322

✆ 4775 2250

BlueCare Townsville Community Care ✆ 1300 258 322

HomeCaring ✆ 1300 875 377 Note: Asian, Indian

Bolton Clarke Mackay Home and Community Support ✆ 1300 221 122

Partner Profile Page: 11

ILSA

✆ 4041 6507

MCWA - Aged Care With A Difference ✆ 03 9318 1111 Note: CALD, European, LGBTIQ, Slavic

Mr Meticulous Services - cleaning +house

✆ 0402 317 313

Bur-Del Home Care Program

Partner Profile Page: 19

✆ 0428 717 379

integratedliving Northern (QLD)

Care Next Door

✆ 02 9666 7930 Carinity Home Care Townsville

✆ 1300 109 109

CatholicCare Central Queensland (formerly CentacareCQ)

✆ 1300 523 985

Clermont Multi Purpose Health Service Montcler ✆ 4983 4000

✆ 1300 782 896

Partner Profile Page: 19 Just Better Care Central Queensland

✆ 4845 6921

Partner Profile Page: 34-35 Just Better Care QLD ✆ 1300 587 823

Springsure & District Aged Care

✆ 4039 9700

integratedliving Queensland ✆ 1300 782 896

Note: ATSI

RSL LifeCare at Home North - Tweed Heads, Gold Coast ✆ 1300 853 146

Mercy Community Home and Community Care ✆ 1300 927 062

Broadsound Coastal Care ✆ 4950 2087

✆ 4783 4560

Partner Profile Page: 3, OBC

✆ 4984 1012

✆ 4512 6593 Note: ATSI

Note: Oxygen and enteral feeding supplement

Meals On Wheels Proserpine ✆ 4945 1733

Bolton Clarke Townsville Home and Community Support ✆ 1300 221 122

Injilinji Aged Care Unit

Right at Home RightCare

MRM Care Consultant

✆ 0449 021 261

St John’s Community Care The CareSide

✆ 1300 854 080 The Good Meal Co.

✆ 1800 155 255 Trilogy Care

✆ 1300 459 190

Note: ATSI, CALD, LGBTIQ

Murroona Gardens ✆ 4791 3340

Partner Profile Page: 72

My Meals

✆ 1300 026 594

NWRH Support at Home ✆ 1800 221 131 Note: ATSI; Oxygen supplement available

✆ 0450 876 088

Ozcare Home Care Mackay

Wujal Wujal Aboriginal Shire Council Community Care ✆ 4083 9100 Note: ATSI

UPA North Coast Home Care Services

✆ 1800 692 273

Partner Profile Page: 58-59

Vege2go

Whitsunday Home Care

✆ 4813 9405

Partner Profile Page: 34-35

IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

agedcareguide.com.au

Support at Home: Regional Queensland Central North Abigail Mamas Healthcare Services ✆ 0401 093 396 Note: African, Arabic, Asian, Northern European

Bolton Clarke Rockhampton City Home and Community Support ✆ 1300 221 122

Envigor Hervey Bay ✆ 1300 368 446

Just Better Care Wide Bay ✆ 4111 5933

Feros Care/ At-home Aged Care in Queensland ✆ 1300 418 418

Partner Profile Page: 34-35

✆ 5515 7905

Amazing ProCare - Gold Coast

Bolton Clarke Wide Bay Bundaberg Home and Community Support ✆ 1300 221 122

Anglicare SQ Wide Bay Community Services ✆ 1300 610 610

Bolton Clarke Wide Bay Hervey Bay Home and Community Support ✆ 1300 221 122

✆ 1300 787 581

Capricorn Adventist Retirement Village

Forest View Aged Care Facility ✆ 4126 2455 Note: Packages for Isis area only

Baralaba Community Aged Care

✆ 4998 1122

Note: Meals on Wheels

Barcaldine Multi Purpose Health Service ✆ 4650 4000 Barcaldine Regional Council Home & Community Care (Alpha-Jericho) ✆ 0429 051 304 Note: Meal prep excluded

✆ 4939 2801

Note: Priority for retirement residents Care Connect QLD

✆ 1800 692 464

Partner Profile Page: 21

Carinity Home Care Rockhampton

Catholic Healthcare Home Care Services Queensland ✆ 1800 225 474

BlueCare Bundaberg Community Care Note: NESB

BlueCare Gayndah and Wakka Wakka Jinda Community Care ✆ 1300 258 322 Note: ATSI BlueCare Gayndah Community Care ✆ 1300 258 322 BlueCare Gladstone Community Care

✆ 1300 258 322

BlueCare Hervey Bay and Fraser Coast Community Care ✆ 1300 258 322 Note: ATSI, NESB BlueCare Monto Community Care

✆ 1300 258 322

Gemfields Community Support Association ✆ 4985 4664

Guardian Nursing Agency ✆ 1300 133 633

Biggenden Lions Community Care

✆ 1300 258 322

Kinder Caring Home Nursing QLD

Care Next Door

✆ 02 9666 7930 ✆ 1300 109 109

BlueCare Biloela and Callide Valley Community Care ✆ 1300 258 322

Partner Profile Page: 7

Greater Support ✆ 3924 2998

Barcaldine Regional Council Home & Community Care (Aramac) ✆ 0418 882 005 Note: Aramac only; meal prep excluded

✆ 4127 1433

Five Good Friends Home Care Services

Note: CALD

Carinity Home Care Wide Bay ✆ 1300 109 109

CatholicCare Central Queensland Bundaberg ✆ 1300 523 985 CatholicCare Central Queensland Central Highlands & Emerald ✆ 1300 523 985 CatholicCare Central Queensland Rockhampton, Yeppoon & Gladstone

✆ 1300 523 985

Centacare Fraser Coast and Kingaroy

Happy Living Support at Home

Home care & community care (Wesley Mission Queensland) ✆ 1800 448 448 Home Care Blackall and District

✆ 4657 6777

Lite n’ Easy

✆ 13 15 12

Note: Services for private clients Partner Profile Page: 22-23 LiveBetter QLD

✆ 1800 580 580 Magenta Community Services | Central Queensland

✆ 1300 927 062

Mr Meticulous Services - cleaning +house ✆ 0402 317 313

Partner Profile Page: 11 HomeCaring

Note: ATSI, CALD; VHC

Note: Asian, Indian

Comlink Australia Support at Home North Queensland

integratedliving Queensland ✆ 1300 782 896

MRM Care Consultant

IUIH Home Support Hervey Bay

✆ 0449 021 261 My Meals

✆ 0428 717 379 Nhulundu Health Service

✆ 1800 468 000

Note: Oxygen supplement available

Note: ATSI

Just Better Care Central Queensland

BlueCare Moura Community Care ✆ 1300 258 322

✆ 4657 2680

BlueCare Mundubbera Community Care ✆ 1300 258 322

Continuity Care Australia Pty Ltd ✆ 1800 012 273

BlueCare Rockhampton/Mt Morgan Community Care ✆ 1300 258 322

✆ 3892 8500

Partner Profile Page: 34-35

Envigor Bundaberg / Wide Bay-Burnett ✆ 1300 368 446

✆ 5353 5111

BlueCare Yeppoon and Capricorn Coast Community Care ✆ 1300 258 322

Envigor Central Queensland ✆ 0472 863 194

Deaf Connect

✆ 1800 792 359

Mercy Community Home and Community Care

Home Care Hervey Bay ✆ 4124 8985

✆ 1300 875 377

Note: ATSI

Note: ATSI, CALD, LGBTIQ, NESB

Note: CALD, European, LGBTIQ, Slavic

✆ 1300 236 822

Community Care Services

Let’s Get Care (QLD)

✆ 1300 497 442

✆ 03 9318 1111

Partner Profile Page: 11

✆ 1800 802 265

Leonie’s Caring

✆ 1800 491 805

MCWA - Aged Care With A Difference

Home Care Bundaberg

✆ 4150 1450

Comlink Australia Support at Home Wide Bay & Fitzroy ✆ 1300 761 011

Note: Meals on Wheels & Lite ‘n’ Easy

✆ 4633 4967

Partner Profile Page: 11

Partner Profile Page: 19

✆ 1300 796 675

Life Without Barriers QLD

✆ 1300 911 728

✆ 1300 761 011

Kal’ang Respite Care Centre Aboriginal Corporation ✆ 4124 7780 Note: ATSI, Asian, LGBTIQ

✆ 4845 6921

Partner Profile Page: 34-35 Just Better Care QLD

Ozcare Home Care Bundaberg

✆ 1800 692 273

Partner Profile Page: 58-59 Ozcare Home Care Emerald

✆ 1800 692 273

✆ 1300 587 823

Just Better Care Sunshine Coast Partner Profile Page: 34-35

Partner Profile Page: 58-59 Ozcare Home Care Gladstone

✆ 1800 692 273

Partner Profile Page: 58-59 Ozcare Home Care Hervey Bay

✆ 1800 692 273

Partner Profile Page: 58-59 ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.

Queensland Edition 03

IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Support at Home: Regional Queensland Central North Right at Home RightCare ✆ 3054 1360 Note: Oxygen and enteral feeding supplement

Suncare Community Services Home & Community Care ✆ 1800 786 227

Vege2go ✆ 0450 876 088

Partner Profile Page: 3, OBC

✆ 1300 854 080

The CareSide

✆ 4992 8300

The Good Meal Co.

✆ 1800 155 255

✆ 4937 1119

Peak Performance Allied Health

RSL LifeCare at Home North - Tweed Heads, Gold Coast ✆ 1300 853 146

Pearl Home Care - Gladstone

Silverchain QLD ✆ 1300 650 803

Trilogy Care ✆ 1300 459 190 Note: ATSI, CALD, LGBTIQ

Wujal Wujal Aboriginal Shire Council Community Care ✆ 4083 9100 Note: ATSI

Partner Profile Page: 15

Partner Profile Page: 72

Springsure & District Aged Care ✆ 4984 1012

✆ 1300 026 594

Ozcare Home Care Rockhampton ✆ 1800 692 273 Partner Profile Page: 58-59 Patty Health and Care Support Services ✆ 08 7009 4495

✆ 0476 833 800 ✆ 1300 697 327

Resilient Disability Services

✆ 0423 703 005

Right at Home Central Queensland & Wide Bay ✆ 4807 6454 Note: Oxygen and enteral feeding supplement

Wahroonga, Biloela Wowan Dululu Multi Purpose Centre

UPA North Coast Home Care Services

Partner Profile Page: 3, OBC

IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

agedcareguide.com.au

Support at Home: Regional Queensland South West Abigail Mamas Healthcare Services ✆ 0401 093 396 Note: African, Arabic, Asian, Northern European

BlueCare Kingaroy and Nanango Community Care ✆ 1300 258 322 Note: ATSI

Darling Downs Hospital & Health Service Home Care Services ✆ 4699 8868

Advanced Care Australia (QLD) ✆ 1300 628 485 Note: CALD, NESB

BlueCare Murgon Community Care ✆ 1300 258 322

✆ 5443 3562

BlueCare Noosa Community Care ✆ 1300 258 322

✆ 4613 0574

BlueCare Roma Community Care ✆ 1300 258 322 Note: ATSI

✆ 1300 008 018

Akooramak Care of the Aged

✆ 4661 4100

All Aged Care Support at Home

✆ 3238 6700

Note: CALD, European, Polish Amazing ProCare - Gold Coast

✆ 5515 7905

Amazing ProCare - Toowoomba ✆ 0400 277 257 Angels in Aprons Brisbane North

✆ 0406 076 885

Angels in Aprons Brisbane South

✆ 0406 076 885

Anglicare SQ Roma Community Services ✆ 1300 610 610 Anglicare SQ Toowoomba Community Services ✆ 1300 610 610 AQ @ Home - Darling Downs

✆ 4635 2966

Partner Profile Page: 31 Australian Unity Home Health & Care QLD ✆ 1300 753 206 Partner Profile Page: 13 BlueCare Allora-Clifton Community Care ✆ 1300 258 322 BlueCare Charleville Community Care ✆ 1300 258 322 BlueCare Chinchilla/Miles Community Care ✆ 1300 258 322 BlueCare Crows Nest Community Care ✆ 1300 258 322 BlueCare Cunnamulla Community Care ✆ 1300 258 322 BlueCare Dalby Community Care ✆ 1300 258 322 BlueCare Goondiwindi Community Care ✆ 1300 258 322 Note: ATSI BlueCare Gympie Community Care

✆ 1300 258 322

BlueCare Stanthorpe Community Care ✆ 1300 258 322 Note: NESB BlueCare Toowoomba Community Care ✆ 1300 258 322

Dovida - Sunshine Coast & Gympie

Note: Arabic, Bosnian, CALD, South African, Turkish

Dovida Australia

✆ 3272 9555

Just Better Care Brisbane East

Envigor Bundaberg / Wide Bay-Burnett ✆ 1300 368 446 Feros Care/ At-home Aged Care in Queensland

✆ 1300 418 418

Five Good Friends Home Care Services

✆ 1300 787 581

Bolton Clarke Sunshine Coast Home and Community Support ✆ 1300 221 122

✆ 4634 6302

Bolton Clarke Toowoomba Home and Community Support ✆ 1300 221 122

Guardian Nursing Agency ✆ 1300 133 633

Brodribb At Home ✆ 4602 0290

✆ 1300 911 728

Partner Profile Page: 21 Care Next Door ✆ 02 9666 7930

Partner Profile Page: 34-35 Just Better Care Brisbane South/East & Toowoomba ✆ 3272 9555 Partner Profile Page: 34-35 Just Better Care QLD

✆ 1300 587 823

Partner Profile Page: 34-35

Partner Profile Page: 7

Care Connect QLD ✆ 1800 692 464

IWAA Home Care Services (QLD)

✆ 3208 6333

Dovida - Toowoomba

BlueCare Warwick Community Care

✆ 1300 258 322

IUIH Home Support Sunshine Coast ✆ 1800 802 265 Note: ATSI

Just Better Care Sunshine Coast

FutureCare Home Care

✆ 5353 5111

Partner Profile Page: 34-35

Greater Support ✆ 3924 2998

Kaloma Home for the Aged

Happy Living Support at Home

✆ 4671 1422

Note: Services for private clients Kinder Caring Home Nursing QLD

✆ 1300 796 675

Note: Meals on Wheels & Lite ‘n’ Easy

HCA Home QLD ✆ 1300 422 111

Leonie’s Caring

✆ 1800 491 805

Home care & community care (Wesley Mission Queensland) ✆ 1800 448 448 Partner Profile Page: Listing

Let’s Get Care (QLD)

✆ 1300 497 442

Note: ATSI, CALD, LGBTIQ, NESB Life Without Barriers QLD

Carinity Home Care Toowoomba & Surrounds ✆ 1300 109 109

Home Care Assistance Sunshine Coast ✆ 5491 6888

✆ 1800 792 359

Catholic Healthcare Home Care Services Queensland ✆ 1800 225 474

Partner Profile Page: 29

Note: Services for private clients

Lite n’ Easy

✆ 13 15 12

Partner Profile Page: 22-23

Centacare Fraser Coast and Kingaroy

Home Care Darling Downs and South West ✆ 4617 6691

Note: ATSI, CALD; VHC

Partner Profile Page: 11

Centacare South West ✆ 1300 236 822 Note: ATSI, CALD

Home Care Southern Downs ✆ 4660 1150

Centacare Sunshine Coast ✆ 1300 236 822 Note: ATSI, CALD

Immanuel Gardens Home Support ✆ 1800 960 433

Comlink Australia Support at Home South Queensland ✆ 1300 761 011

✆ 1300 782 896

Comlink Australia Support at Home Sunshine Coast & North Brisbane ✆ 1300 761 011

integratedliving Darling Downs (QLD) ✆ 1300 782 896

✆ 0449 021 261

Partner Profile Page: 19

✆ 0428 717 379

✆ 1300 236 822

Partner Profile Page: 11

Lutheran Services Salem Home Care

✆ 1800 960 433

Magenta Community Services | Southern Queensland ✆ 4633 4967 MCWA - Aged Care With A Difference

integratedliving Queensland Partner Profile Page: 19

✆ 03 9318 1111

Note: CALD, European, LGBTIQ, Slavic

Mr Meticulous Services - cleaning +house ✆ 0402 317 313 MRM Care Consultant My Meals

Continuity Care Australia Pty Ltd

✆ 1800 012 273

Queensland Edition 03

IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Support at Home: Regional Queensland South West Northridge Salem, Toowoomba ✆ 1800 960 433 Orana Home Support

✆ 4162 6555

Ozcare Home Care Toowoomba

✆ 1800 692 273 ATSI

Partner Profile Page: 58-59 Patty Health and Care Support Services

✆ 08 7009 4495

Right at Home Darling Downs ✆ 4592 8204 Note: Oxygen and enteral feeding supplement

Silverchain QLD ✆ 1300 650 803

Partner Profile Page: 3, OBC

Southern Cross Care - Western Downs Home Care ✆ 1300 306 442

Right at Home Noosa, Gympie & Hinterland ✆ 5211 1549 Note: Oxygen and enteral feeding supplement Partner Profile Page: 3, OBC

Partner Profile Page: 72 UPA North Coast Home Care Services

✆ 1300 026 594 Vege2go

Note: Oxygen and enteral feeding supplement

Suncare Community Services Home & Community Care ✆ 1800 786 227

✆ 1300 184 847

PRECIOUS CARE QLD RangeCare

Roma Home Care Service ✆ 4624 2730 Note: Packages for Roma area only

Resilient Disability Services

Springsure & District Aged Care ✆ 4984 1012

Note: ATSI, CALD, LGBTIQ

Right at Home RightCare

Partner Profile Page: 3, OBC

✆ 0423 703 005

Partner Profile Page: IBC

Trilogy Care

✆ 1300 459 190

✆ 0450 876 088

✆ 3054 1360

✆ 5445 7044

Partner Profile Page: 15

St Vincent's Home Care Toowoomba ✆ 1300 703 346

Pearl Home Care Ipswich Toowoomba ✆ 3485 2818

✆ 0424 671 232

The Good Meal Co. ✆ 1800 155 255

RSL LifeCare at Home North - Tweed Heads, Gold Coast ✆ 1300 853 146

Tender Loving Cuisine Australia

✆ 1800 801 200 The CareSide

✆ 1300 854 080

Vivir healthcare

Wujal Wujal Aboriginal Shire Council Community Care ✆ 4083 9100 Note: ATSI YellowBridge QLD Support at Home

✆ 1300 882 764

Zion Retirement Living, Gympie

✆ 5482 8349

IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

agedcareguide.com.au

QLD Culturally Appropriate Support at Home Cultural Group

Service Provider

African African African African Arabic Arabic Arabic Asian Asian Asian Asian Asian Asian Asian Asian Asian ATSI ATSI ATSI ATSI ATSI

0401 093 396 Abigail Mamas Healthcare Services 3901 1165 Carers Link 3720 9122 Heather Hill Home Care & NDIS Liberty Community Connect Support at Home 5578 1668 0401 093 396 Abigail Mamas Healthcare Services 3208 6333 IWAA Home Care Services (QLD) 3272 2615 Sunny Care Home Services 0401 093 396 Abigail Mamas Healthcare Services 3857 2191 AQ @ Home - Brisbane North 3275 3688 Cathay Support at Home 3252 9803 Chinese Fraternity Association of Queensland 5620 3805 Cura Aged Care 1300 875 377 HomeCaring Kal'ang Respite Care Centre Aboriginal Corporation 4124 7780 Liberty Community Connect Support at Home 5578 1668 3272 2615 Sunny Care Home Services Anglicare SQ Brisbane North Community Services 1300 610 610 5341 8208 annecto at Home Support Sunshine Coast 4060 6834 Aurukun Shire Council Community Home Help BlueCare Brisbane Southside Community Care 1300 258 322 1300 258 322 BlueCare Charters Towers Community Care BlueCare Gayndah and Wakka Wakka Jinda 1300 258 322 Community Care 1300 258 322 BlueCare Goondiwindi Community Care BlueCare Hervey Bay and Fraser Coast 1300 258 322 Community Care 1300 258 322 BlueCare Ipswich Community Care BlueCare Kingaroy and Nanango Community Care 1300 258 322 1300 258 322 BlueCare Mackay Community Care 1300 258 322 BlueCare Roma Community Care 4783 4560 Bur-Del Home Care Program 3208 4785 Burringilly Social Support Group 3901 1165 Carers Link 1300 236 822 Centacare Brisbane North 1300 236 822 Centacare Brisbane South 1300 236 822 Centacare Fraser Coast and Kingaroy 1300 236 822 Centacare Logan, Gold Coast & Beaudesert 1300 236 822 Centacare Moreton Bay 1300 236 822 Centacare South West 1300 236 822 Centacare Sunshine Coast 4657 2680 Community Care Services 5620 3805 Cura Aged Care 4512 6593 Injilinji Aged Care Unit 1800 802 265 IUIH Home Support Brisbane South 1800 802 265 IUIH Home Support Caboolture 1800 802 265 IUIH Home Support Hervey Bay 1800 802 265 IUIH Home Support North Brisbane 1800 802 265 IUIH Home Support Sunshine Coast Jymbilung House Aged & Disabled Care Services 5541 4025 Kal'ang Respite Care Centre Aboriginal Corporation 4124 7780 5522 9197 Kalwun Community Care 4083 7162 Kowanyama Aged Care Services 1300 497 442 Let's Get Care (QLD) 4056 9290 Mutkin Residential Aged Care

ATSI ATSI ATSI ATSI ATSI ATSI ATSI ATSI ATSI ATSI ATSI ATSI ATSI ATSI ATSI ATSI ATSI ATSI ATSI ATSI ATSI ATSI ATSI ATSI ATSI ATSI ATSI ATSI ATSI ATSI ATSI

Phone (07)

Cultural Group

Service Provider

Phone (07)

ATSI NPA Community Aged & Disability Support Services 4048 6616 1800 221 131 ATSI NWRH Support at Home 1800 692 273 ATSI Ozcare Home Care Cairns 1800 692 273 ATSI Ozcare Home Care Ipswich 1800 692 273 ATSI Ozcare Home Care Toowoomba 1800 692 273 ATSI Ozcare Home Care Townsville 4097 7263 ATSI RADCARE Community Care 1300 459 190 ATSI Trilogy Care Wujal Wujal Aboriginal Shire Council Community Care 4083 9100 ATSI 0401 093 396 Austrian Abigail Mamas Healthcare Services 1300 236 822 Bosnian Centacare Brisbane South 5620 3805 Bosnian Cura Aged Care 3208 6333 Bosnian IWAA Home Care Services (QLD) 03 9318 1111 Bosnian MCWA - Aged Care With A Difference 1300 628 485 CALD Advanced Care Australia (QLD) 3238 6700 CALD All Aged Care Support at Home 5341 8208 CALD annecto at Home Support Sunshine Coast 3857 2191 CALD AQ @ Home - Brisbane North 3349 0875 CALD AQ @ Home - Brisbane South and Logan 3812 2253 CALD AQ @ Home - West Moreton BlueCare Gold Coast and Elanora Community Care 1300 258 322 CALD 1300 258 322 CALD BlueCare Ipswich Community Care 1800 692 464 CALD Care Connect 1300 109 109 CALD Carinity Home Care Logan 1300 109 109 CALD Carinity Home Care Rockhampton 1300 109 109 CALD Carinity Home Care South Coast 3275 3688 CALD Cathay Support at Home 1300 236 822 CALD Centacare Brisbane North 1300 236 822 CALD Centacare Brisbane South 1300 236 822 CALD Centacare Fraser Coast and Kingaroy 1300 236 822 CALD Centacare Logan, Gold Coast & Beaudesert 1300 236 822 CALD Centacare Moreton Bay 1300 236 822 CALD Centacare South West 1300 236 822 CALD Centacare Sunshine Coast 3624 6100 CALD Co.As.It. Community Services 3624 6100 CALD Co.As.It. Community Services 5620 3805 CALD Cura Aged Care 1300 348 377 CALD Diversicare Support at Home 1300 787 581 CALD Five Good Friends Home Care Services 3249 1010 CALD GOC Care Support at Home Brisbane 5574 3920 CALD GOC Care Support at Home Gold Coast 1800 854 300 CALD Home Support Services (QLD) 3208 6333 CALD IWAA Home Care Services (QLD) 1300 497 442 CALD Let's Get Care (QLD) 03 9318 1111 CALD MCWA - Aged Care With A Difference 3808 4463 CALD MultiLink Community Services 1300 459 190 CALD Trilogy Care 1800 692 464 Chinese Care Connect 3275 3688 Chinese Cathay Support at Home 3252 9803 Chinese Chinese Fraternity Association of Queensland 5620 3805 Chinese Cura Aged Care 3720 9122 Chinese Heather Hill Home Care & NDIS 1300 875 377 Chinese HomeCaring

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural.

Queensland Edition 03

QLD Culturally Appropriate Support at Home Cultural Group

Service Provider

Phone (07)

5578 1668 Chinese Liberty Community Connect Support at Home 3272 2615 Chinese Sunny Care Home Services 1300 236 822 Croatian Centacare Brisbane South 5620 3805 Croatian Cura Aged Care 3720 9122 Croatian Heather Hill Home Care & NDIS 03 9318 1111 Croatian MCWA - Aged Care With A Difference 3349 0875 Dutch AQ @ Home - Brisbane South and Logan 5620 3805 Dutch Cura Aged Care 5578 1668 Dutch Liberty Community Connect Support at Home 1300 064 064 Dutch MiCare Support at Home QLD Estn 3238 6700 All Aged Care Support at Home European Estn 5620 3805 Cura Aged Care European Estn 5578 1668 Liberty Community Connect Support at Home European 3208 6333 Egyptian IWAA Home Care Services (QLD) 3857 2191 European AQ @ Home - Brisbane North 1800 692 464 European Care Connect 3252 9803 European Chinese Fraternity Association of Queensland 03 9318 1111 European MCWA - Aged Care With A Difference 5620 3805 Filipino Cura Aged Care 3720 9122 Filipino Heather Hill Home Care & NDIS 5578 1668 Filipino Liberty Community Connect Support at Home 3272 2615 Filipino Sunny Care Home Services 5620 3805 Fmr Yugoslavian Cura Aged Care 03 9318 1111 Fmr Yugoslavian MCWA - Aged Care With A Difference Co.As.It. Community Services - Support at Home 3624 6100 French (SAH) Provider 5620 3805 French Cura Aged Care 1300 122 730 French Direct Care Australia 3720 9122 French Heather Hill Home Care & NDIS 5620 3805 German Cura Aged Care 3857 2191 Greek AQ @ Home - Brisbane North 3349 0875 Greek AQ @ Home - Brisbane South and Logan 1800 692 464 Greek Care Connect 5620 3805 Greek Cura Aged Care 1300 122 730 Greek Direct Care Australia 3249 1010 Greek GOC Care Support at Home Brisbane 5574 3920 Greek GOC Care Support at Home Gold Coast 1300 875 377 Hindi HomeCaring 3272 2615 Hindi Sunny Care Home Services 5620 3805 Hungarian Cura Aged Care 3349 0875 Indian AQ @ Home - Brisbane South and Logan 1300 875 377 Indian HomeCaring 3272 2615 Indo-Chinese Sunny Care Home Services 3901 1165 Indonesian Carers Link Indonesian Liberty Community Connect Support at Home 5578 1668 3208 6333 Islamic IWAA Home Care Services (QLD) 3857 2191 Italian AQ @ Home - Brisbane North 1800 692 464 Italian Care Connect 3624 6100 Italian Co.As.It. Community Services Co.As.It. Community Services - Support at Home 3624 6100 Italian (SAH) Provider

Cultural Group

Service Provider

Phone (07)

5620 3805 Italian Cura Aged Care 1300 122 730 Italian Direct Care Australia Italian Liberty Community Connect Support at Home 5578 1668 03 9318 1111 Italian MCWA - Aged Care With A Difference 3272 2615 Italian Sunny Care Home Services 5620 3805 Japanese Cura Aged Care 3720 9122 Japanese Heather Hill Home Care & NDIS 3272 2615 Japanese Sunny Care Home Services 3252 9803 Korean Chinese Fraternity Association of Queensland 5620 3805 Korean Cura Aged Care Korean Liberty Community Connect Support at Home 5578 1668 3272 2615 Korean Sunny Care Home Services 5620 3805 Latin American Cura Aged Care 3208 6333 Lebanese IWAA Home Care Services (QLD) 5341 8208 LGBTIQ annecto at Home Support Sunshine Coast 5620 3805 LGBTIQ Cura Aged Care LGBTIQ Kal'ang Respite Care Centre Aboriginal Corporation 4124 7780 1300 497 442 LGBTIQ Let's Get Care (QLD) 03 9318 1111 LGBTIQ MCWA - Aged Care With A Difference 1300 459 190 LGBTIQ Trilogy Care 1300 738 388 LGBTIQ Whiddon Tweed Heads Community Care 5620 3805 Macedonian Cura Aged Care 03 9318 1111 Macedonian MCWA - Aged Care With A Difference 3720 9122 Malaysian Heather Hill Home Care & NDIS Malaysian Liberty Community Connect Support at Home 5578 1668 03 9318 1111 Maltese MCWA - Aged Care With A Difference 3208 6333 Muslim IWAA Home Care Services (QLD) 1300 628 485 NESB Advanced Care Australia (QLD) 1300 258 322 NESB BlueCare Bundaberg Community Care BlueCare Hervey Bay and Fraser Coast 1300 258 322 NESB Community Care 1300 258 322 NESB BlueCare Innisfail Community Care 1300 258 322 NESB BlueCare Stanthorpe Community Care 1300 258 322 NESB BlueCare Tully Community Care 5620 3805 NESB Cura Aged Care 3249 1010 NESB GOC Care Support at Home Brisbane 5574 3920 NESB GOC Care Support at Home Gold Coast 1800 854 300 NESB Home Support Services (QLD) 1300 497 442 NESB Let's Get Care (QLD) 3808 4463 NESB MultiLink Community Services Nthn 0401 093 396 Abigail Mamas Healthcare Services European Nthn 3238 6700 All Aged Care Support at Home European Nthn 5620 3805 Cura Aged Care European Pacific 5620 3805 Cura Aged Care Islander 3720 9122 Pakistani Heather Hill Home Care & NDIS 3238 6700 Polish All Aged Care Support at Home 5620 3805 Polish Cura Aged Care 3349 0875 Russian AQ @ Home - Brisbane South and Logan 5620 3805 Russian Cura Aged Care 5574 3920 Russian GOC Care Support at Home Gold Coast

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse ATSI Aboriginal, Torres Strait Transgender, Islander CALD Culturally and Linguistically Diverse LGBTIQSpeaking Lesbian,Background Gay, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background LGBTIQ Lesbian, Gay, Bisexual, Intersex and Questioning NESB Non-English Ethnic/cultural notes should implyexclusivity. exclusivity.AllAllfacilities facilitiesare aremulticultural. multicultural. Ethnic/cultural notes should notnot imply

agedcareguide.com.au

QLD Culturally Appropriate Support at Home Cultural Group

Service Provider

Phone (07)

03 9318 1111 Russian MCWA - Aged Care With A Difference 1300 236 822 Serbian Centacare Brisbane South 5620 3805 Serbian Cura Aged Care 5574 3920 Serbian GOC Care Support at Home Gold Coast 03 9318 1111 Serbian MCWA - Aged Care With A Difference 5620 3805 Singaporean Cura Aged Care 3720 9122 Singaporean Heather Hill Home Care & NDIS 3272 2615 Singaporean Sunny Care Home Services 03 9318 1111 Slavic MCWA - Aged Care With A Difference 3720 9122 South African Heather Hill Home Care & NDIS 3208 6333 South African IWAA Home Care Services (QLD) 3272 2615 South Asian Sunny Care Home Services 3238 6700 Sthn European All Aged Care Support at Home 3901 1165 Spanish Carers Link 1300 236 822 Spanish Centacare Brisbane South Co.As.It. Community Services - Support at Home 3624 6100 Spanish (SAH) Provider 5620 3805 Spanish Cura Aged Care

Cultural Group

Service Provider

Phone (07)

3720 9122 Spanish Heather Hill Home Care & NDIS 1300 064 064 Spanish MiCare Support at Home QLD 3272 2615 Spanish Sunny Care Home Services 1300 236 822 Sri Lankan Centacare Brisbane South 3720 9122 Sri Lankan Heather Hill Home Care & NDIS 3720 9122 Tamil Heather Hill Home Care & NDIS 3272 2615 Thai Sunny Care Home Services 3272 2615 Tongan Sunny Care Home Services 3208 6333 Turkish IWAA Home Care Services (QLD) 03 9318 1111 Turkish MCWA - Aged Care With A Difference 03 9318 1111 Ukrainian MCWA - Aged Care With A Difference 3275 3688 Vietnamese Cathay Support at Home Vietnamese Chinese Fraternity Association of Queensland 3252 9803 1300 875 377 Vietnamese HomeCaring 3272 2615 Vietnamese Sunny Care Home Services 1300 064 064 Wstn European MiCare Support at Home QLD

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse ATSI Aboriginal, Strait Islander CALD Intersex Culturallyand andQuestioning LinguisticallyNESB DiverseNon-English LGBTIQ Lesbian, Bisexual, Transgender, Intersex and Questioning NESB Non-English Speaking Background LGBTIQ Lesbian,Torres Gay, Bisexual, Transgender, SpeakingGay, Background Ethnic/cultural Ethnic/cultural notes notesshould shouldnot notimply implyexclusivity. exclusivity.AllAllfacilities facilitiesarearemulticultural. multicultural.

Queensland Edition 03

Products & Services Products & Services Name Name

Advocacy and Information Advocacy andHelp Information AQ Dementia Line

AQ Help Line AQ Dementia Support Groups AQ Support Groups Health and Aged Assist QLD Health and Aged Assist QLD& Support Service Ozcare Dementia Advisory Ozcare Dementia Advisory & Support Service Polio Australia Polio Australia Assessments Assessments AQ Health AQ Health Ozcare Home Care Brisbane Metro Ozcare Brisbane Right atHome HomeCare Brisbane NorthMetro Right at at Home Home Brisbane Brisbane South North Right Right at at Home Home Brisbane Brisbane West South Right Right West Right at at Home Home Brisbane Central Queensland & Wide Bay Right Queensland & Wide Bay Right at at Home Home Central Darling Downs Right at Home Darling Downs Right at Home Far North Queensland Right at at Home Home Gold Far North Right CoastQueensland North Right Right at at Home Home Gold Gold Coast Coast North South Right Coast South Right at at Home Home Gold Greater Logan Right at at Home Home Ipswich Greater Logan Right Lockyer Valley Right Valley Right at at Home Home Ipswich Mackay Lockyer & Regions Right Regions Right at at Home Home Mackay Moreton&Bay Region Right at at Home Home Noosa, MoretonGympie Bay Region Right & Hinterland Right at at Home Home North Noosa,Queensland Gympie & Hinterland Right Right Queensland Right at at Home Home North RightCare Right Right at at Home Home RightCare Sunshine Coast Right at Home Sunshine Coast Assistive Technology Assistive AQ HealthTechnology AQ Health Sleep Electric Sleep Electric Adjustable Bed- & Lift Chair Specialists Adjustable Bed & Lift Chair Specialists Case Management Case Management Health and Aged Assist QLD Health and Aged Assist QLD Metro Ozcare Home Care Brisbane Ozcare Brisbane Right atHome HomeCare Brisbane NorthMetro Right at at Home Home Brisbane Brisbane South North Right Right at at Home Home Brisbane Brisbane West South Right Right West Right at at Home Home Brisbane Central Queensland & Wide Bay Right Queensland & Wide Bay Right at at Home Home Central Darling Downs Right at at Home Home Far Darling Downs Right North Queensland Right Right at at Home Home Far GoldNorth CoastQueensland North Right Right at at Home Home Gold Gold Coast Coast North South Right at Home Gold Coast South Right at Home Greater Logan Right at at Home Home Ipswich Greater Logan Right Lockyer Valley Right Valley Right at at Home Home Ipswich Mackay Lockyer & Regions Right Regions Right at at Home Home Mackay Moreton&Bay Region Right at at Home Home Noosa, MoretonGympie Bay Region Right & Hinterland Right Gympie & Hinterland Right at at Home Home Noosa, North Queensland Right Queensland Right at at Home Home North RightCare Right Right at at Home Home RightCare Sunshine Coast Right at Home Sunshine Coast

Products & Services Products & Services Partner

Phone (07) Profile Partner Page Phone (07) Profile Page 1800 639 331 1800 331 3422639 3000 3422730 3000 1300 074 1300 692 730 273 074 1800 1800 6927678 273 03 9016 03 9016 7678

31 31 31 31 58-59 58-59

1800 692 743 1800 692 692 273 743 1800 1800 273 3518692 8820 3518 3193 8820 7379 3193 3080 7379 3153 3153 4807 3080 6454 4807 4592 6454 8204 4592 4220 8204 9883 4220 0519 9883 5655 5655 5655 0519 0519 5655 2800 0519 6032 2800 4989 6032 2800 2800 4849 4989 5406 4849 3053 5406 3851 3053 1549 3851 5211 5211 1016 1549 4426 4426 3054 1016 1360 3054 5301 1360 9340 5301 9340

31 31 58-59 3,58-59 OBC 3, 3, OBC OBC 3, OBC OBC 3, 3, 3, OBC OBC 3, 3, OBC OBC 3, 3, OBC OBC 3, OBC OBC 3, 3, 3, OBC OBC 3, 3, OBC OBC 3, OBC OBC 3, 3, 3, OBC OBC 3, 3, OBC OBC 3, OBC OBC 3, 3, OBC OBC 3, 3, 3, OBC OBC 3, 3, OBC OBC 3, OBC

1800 692 743 1800 692 743 1800 600 600 1800 600 600

31 31 41 41

1300 730 074 1300 1800 730 692 074 273 1800 273 3518692 8820 3518 8820 3193 7379 3193 3080 7379 3153 3153 4807 3080 6454 4807 4592 6454 8204 4592 9883 8204 4220 4220 5655 9883 0519 5655 5655 0519 0519 5655 2800 0519 6032 2800 4989 6032 2800 2800 4849 4989 5406 4849 3053 5406 3851 3053 1549 3851 5211 5211 4426 1549 1016 4426 3054 1016 1360 3054 5301 1360 9340 5301 9340

58-59 3,58-59 OBC 3, 3, OBC OBC 3, OBC OBC 3, 3, 3, OBC OBC 3, 3, OBC OBC 3, OBC OBC 3, 3, 3, OBC OBC 3, 3, OBC OBC 3, 3, OBC OBC 3, OBC OBC 3, 3, 3, OBC OBC 3, 3, OBC OBC 3, OBC OBC 3, 3, 3, OBC OBC 3, 3, OBC OBC 3, 3, OBC OBC 3, OBC

Name Name

Partner

Dementia Advisers Dementia Advisers AQ Dementia Help Line AQ Line AQ Dementia Education Help Services AQ Support Education Services AQ Groups AQ Support Groups Ozcare Dementia Advisory & Support Service Ozcare Support Service Ozcare Dementia Home CareAdvisory Brisbane& Metro Ozcare Home Brisbane Metro Education andCare Training Education andServices Training AQ Education AQ Support Education Services AQ Groups AQ Support Groups Polio Australia PolioofAustralia End Life End of Life Funeral Directors K.M.Smith K.M.Smith Funeral Directors Simplicity Funerals SimplicityServices Funerals Financial Financial Services Alteris Financial Group (QLD) Alteris Group (QLD) Phase 3Financial Retirement Solutions Phase 3 Retirement Solutions Healthcare Equipment Healthcare AQ Health Equipment AQ Health Atlas McNeil Healthcare Atlas Sleep McNeil ElectricHealthcare Sleep Electric Adjustable Bed- & Lift Chair Specialists Adjustable Bed Meal Servicest & Lift Chair Specialists Mealn’Servicest Lite Easy

Phone (07) Profile Partner Page Phone (07) Profile Page 1800 639 331 1800 180 639 023 331 1800 1800 023 3422180 3000 3422692 3000 1800 273 1800 1800 692 692 273 273 1800 692 273

31 31 31 31 31 31 58-59 58-59 58-59 58-59

1800 180 023 1800 023 3422180 3000 033422 90163000 7678 03 9016 7678

31 31 31 31

3252 2031 3252556 2031 1300 222 53, 54-55 1300 556 222 53, 54-55 1300 366 932 1300 0414 366 347 932 287 0414 347 287 1800 692 743 1800 1800 692 888 743 541 1800 888 541 1800 600 600 1800 600 600

31 31 39 39 41 41

13 15 12 Lite n’ Easy 13 15112 12 112 Gourmet Meals 1300 Gourmet Meals 1300 112 112 Medication Management Medication Management Bolton Clarke At Home Support Community 1300 775 227 Bolton Clarke Nursing (QLD)At Home Support Community 1300 775 227 Nursing (QLD) Mobility and Equipment Mobility 1800 692 743 AQ Healthand Equipment 1800 692 743 AQ Health Sleep Electric 1800 600 600 Sleep Electric Adjustable Bed- & Lift Chair Specialists 1800 600 600 Adjustable Bed & Lift Chair Specialists Patient Care Equipment Patient Care Equipment 1800 888 541 Atlas McNeil Healthcare 1800 888 541 Atlas McNeil Healthcare Placement Consultants Placement ConsultantsPlacement Consultancy 0411 220 129 Aged Care Assistance 0411 Aged Care Consultancy Health and Assistance Aged AssistPlacement QLD 1300 220 730 129 074 Health and Aged Assist QLD 1300 730 074 Safety and Security Safety and Security 1800 692 743 AQ Health AQ Health Home Safety Services, Home Assist 1800 692 743 Centacare Centacare Home Safety Services, Home Assist 1300 236 822 Services 1300 236 822 Services Skin and Wound Care Skin and Wound Care 1800 888 541 Atlas McNeil Healthcare 1800 888 541 Atlas BoltonMcNeil ClarkeHealthcare At Home Support Community 1300 775 227 Bolton Clarke Nursing (QLD)At Home Support Community 1300 775 227 Nursing (QLD) Visitors and Volunteers Visitors and Volunteers Co.As.It. Aged Care Volunteer Visitors Scheme 3624 6100 Co.As.It. Aged Care Volunteer Visitors Scheme (ACVVS) 3624 6100 (ACVVS) Co.As.It. Community Services 3624 6100 Co.As.It. Community Services Co.As.It. Community Services - Support at Home 3624 6100 Co.As.It. Community Services - Support at Home 3624 6100 (SAH) Provider 3624 6100 (SAH) Provider

22-23 22-23 17 17

31 31 41 41 39 39

31 31

39 39

27 27 27 27 27 27

IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

agedcareguide.com.au

Definition of terms 24-hour On-site Supervision – A person(s) who is/are employed to work in an aged care home and will respond to requests for assistance when regular staff are off duty. Aged Care Assessment Team (ACAT) – Now under the Single Assessment System. Assess and approve older people for Australian Government-subsidised aged care services. Aged Care on Site – The retirement village has an aged care facility at the same location. ATSI – Services offered to older Aboriginal & Torres Strait Islander people and their carers. Booked Respite Beds – Dedicated beds that carers can book in advance. CALD – Services offered to culturally and linguistically diverse older aged people and their carers. Care Community (CC) – Private self-contained accommodation run by approved providers where you can access 24/7 care through government-funded Support at Home or privately funded supports, as a genuine alternative to a nursing home. Care Plan – Developed by the service providing your care; outlines care needs and instructions on how these needs will be met. Carer Gateway – This online resource and helpline provides support by linking carers to information, counselling, respite and other services. Centre-based Care (CBC) – Services, respite and activities for social and recreational independence in a ‘centre setting’ for aged/frail clients and their carers. CHSP Funded – An in-home or centre-based care service funded by the Commonwealth Home Support Programme government initiative. Communal Facilities – Shared facilities for residents such as a community hall, swimming pool or bowling green. Consumer-directed Care (CDC) – Allows you to control the types of care you access, how it is delivered and who provides that care. Daily Accommodation Payment (DAP) – This is a daily payment to a government-funded aged care facility, paid periodically, for example, monthly. This is not a refundable payment. Day Therapy Centre (DTC) – Allied health/therapy services to develop or maintain physical and psychological independence in a ‘centre setting,’ provided to aged/frail clients and their carers. Includes clients with dementia and disability. Dementia Services – Services offered to clients with dementia and/or challenging behaviours, as well as their carers. Domestic Assistance – Help with washing clothes, cleaning the property and minor meal preparation. Donor Funded – The purchase price or entry contribution of a dwelling by a resident in a retirement village, may be subsidised by a not-for-profit organisation. Extra Services Beds/Places – Places at an aged care facility for which residents receive a higher standard of accommodation, food and services for an additional charge. Home Maintenance/Gardening – Help with replacing tap washers and light globes, minor weeding and sweeping outdoors, minor carpentry repairs and gutter cleaning.

Meals &/or Shopping – Delivery of fresh and frozen meals or transport for food shopping (CBC – meals or light refreshments provided at the centres). Medication Supervision – Service provider attends the client’s home daily to assist in dispensing medication. Multi-purpose Service (MPS) – Located in centre settings and some residential aged care facilities. They deliver a mix of aged care, health and community services. NESB – Services offered to non-English speaking background older aged people and their carers. Nursing &/or Palliative Care – Registered or enrolled nurses visiting the home to dispense medication, wound management, convalescent care, pain management and palliative care. Personal Care – Assistance with personal hygiene, washing, showering, bathing, dressing, feeding and toileting; CBC clients receive care at the centre. Pharmaceutical Deliveries – The delivery of medications by a service provider directly to the client or older person's home. RAD/DAP Combination – This includes both partial lump sum and daily payments for aged care accommodation. Refundable Accommodation Deposit (RAD) – This is paid as a lump sum when entering a government-funded aged care facility and refunded, minus agreed deductions, when leaving the facility. Regional Assessment Service (RAS) – In-home assessments of new and existing clients/carers for CHSP services. Rental Accommodation (RA) – Villas, units or ILUs available for rent in a retirement village. Resident Funded/Licence to Occupy/Purchase – Residents purchase a loan/licence agreement for a dwelling in aged care home or purchase on a freehold basis. Respite Care – Services provided so a client or their carer can take a break from their daily routine. Includes care in the client’s home, at a day centre or in an aged care facility. Retirement Living (RL) – The site has retirement living accommodation. Secure Dementia Unit – A secure, specialised ward, wing or unit for people with dementia and/or challenging behaviours. Service Fee – A fee to cover the services offered by a retirement village, including maintenance, improvements, utilities and council rates, etc. Serviced Apartment – Usually one or two bedrooms and provides residents with some domestic and ‘hotel-like’ services such as cleaning, laundry and personal care. Services may be provided on a fee for service basis. Single Bedrooms With Ensuites – This facility offers (a number of) single bedrooms with attached bathroom. Might not be every room in the home. Small Pets Welcome – The site has a policy for residents enabling them to have small pets but it's dependent on the type, size and care needs. Social &/or Recreational Support – The client participates in social or recreational activities, either in their home or at a community, day or recreational centre. Supported & Assisted Living (SL) – Supported & assisted living communities offer accommodation and care to residents on a fee-for-service basis without government funding.

Independent Living Unit (ILU) – Sometimes referred to as a ‘villa’ or ‘apartment’ and located in a retirement village.

Supported Residential Services (SRS) – Privately run aged care facility that provides similar accommodation and care to that of a government-funded facility but without the funding support.

LGBTIQ – Some aged care services offer specific care to Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning residents.

Transport – Organising or providing transport services such as bus, taxi, private car, etc.

Queensland Edition 03

Our Home Care services support you to live in the comfort

of your own home, maintain your health and wellbeing, and live the life you want. Our compassionate and caring team is dedicated to ensuring you always get the right services and support unique to you. At Southern Cross Care Qld, we support you to live your best life.

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• Disability & NDIS Support*

• Supervised, Individual Care Plan

• Flexible, Reliable, Certified Carers

• Approved Support at Home Provider for independence, everyday living and clinical services as well as services within the AT-HM, Restorative and Palliative Care Pathways.

• Post-Operative Care

• Complex Nursing Care

• Hospital In The Home* • Personal & Companion Care • Domestic, Shopping, Transport • Wellness and Re-ablement support*

* Check you local Right at Home Office to see if they deliver these services

Right at Home deliver services catering to government funded and private clients.

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1300 363 802

Support at Home 25th Edition - Queensland