Aged Care Guide_VIC_Edition25 by Care & Co Media (formally DPS Publishing)

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Support at home

Get assistance with personal and clinical care, household chores, assistive technology and transport

Community support and wellbeing

Remain connected through social group and individual activities, outings, allied health and therapy services, AgeWell gyms, respite and carer services

Retirement living

Maintain an independent lifestyle in one of our vibrant retirement living communities

Residential care

Specialist 24/7 care and support, including dementia and palliative care, within a safe and caring community

With services across Victoria, Uniting AgeWell’s expert, caring team can help you ﬁnd the right services to meet your needs.

Publisher’s note and disclaimer

At Aged Care Guide, we go to great lengths (and make more than a few phone calls) to ensure the information in this guide is accurate, relevant, and genuinely useful. We source our content from government departments, industry bodies, aged care providers, and direct interviews — all with the aim of helping you and your family make informed decisions. That said, aged care is a fast-moving sector. Prices, services, and policies can — and do — change. While we make every effort to publish accurate information at the time of printing, we accept no liability for any errors, omissions, or changes that occur after publication. All information provided is general in nature and should not be considered personal, financial, legal, or clinical advice. We encourage readers to seek independent professional guidance tailored to their individual circumstances. Please note that some photographs may have been modified for clarity or format. And yes, a few smiling faces are professional models — but the stories and support are very real.

This guide is proudly published by Care & Co Group, Australia’s largest platform dedicated to helping people find the right care. We’re also committed to protecting the planet we all call home. That’s why this guide is printed locally on recycled paper, using environmentally responsible production processes to reduce our footprint wherever possible.

® Aged Care Guide is a registered trademark of Care & Co Group.

Aged Care Guide

Victoria, 25th Edition

Printed March 2026

RRP $66, inc GST

Telephone: 1300 186 688

Suite 2, Level 2, 187-193 Rundle Street, Adelaide 5000

Editorial

editorial@careandcomedia.com.au

Advertising sales@careandcomedia.com.au

Distribution distribution@careandcomedia.com.au

Welcome to the 25th Edition of the Aged Care Guide.

Message from COTA

The aged care system is undergoing long-overdue reform - driven by the Royal Commission and shaped by the voices of older Australians who want their rights respected, their choices heard, and their care delivered with dignity.

COTA Australia continues to advocate for a system built on transparency, accountability and individual choice - one where everyone has access to clear, trustworthy information to make decisions about their care including support at home or retirement living.

Resources like the Aged Care Guide play an important role in helping people understand what’s available and how to find support that suits their needs. Together, we’re committed to empowering older Australians with trustworthy, easy-to-understand information. Your voice matters and as we continue to prepare for the new Aged Care Act and beyond, we encourage you to stay informed and share your experiences, as we focus on older Australians rights and empowering people to live their best life as we age.

Patricia Sparrow Chief Executive, COTA Australia

Message from Aged Care Guide

Reaching over 180 hospitals across Australia, as well as aged care homes, retirement villages, home care providers, and community organisations, we’ve supported older Australians and their families in understanding care options for over 25 years.

With 4.5 million Australians over the age of 65, providing accessible information is at the heart of what we do. Our suite of mastheads including agedcareguide.com.au, Talking Aged Care newsletter and printed guides ensures every Australian can engage with information in the way that suits them best.

This latest edition of the Aged Care Guide for Victoria has been redesigned with a new layout, improved content and directory tables which are easier to navigate. It breaks down the aged care journey into clear steps – from researching your options to managing ongoing support – covering aged care homes, help at home, retirement living, assistive technology, and planning for what’s next.

We genuinely wish you all the best in finding the care that’s right for you and know that the Aged Care Guide is here to walk with you, every step of the way.

Brad Keighran General Manager, Aged Care Guide

A vendor advocacy service helping families when selling a loved one’s home

Whether you’re assisting a parent into aged care, managing an estate, or helping a family member downsize – we’re here to guide you through every step of the sale.

No extra cost to you – our fee is paid by the agent, like a finance broker

Independent & experienced – we work solely for you, not the agent or buyer

Hands-on support – including decluttering, styling, maintenance & auctioneering

We manage the real estate agent – from interviews to final sale, holding them accountable

Experienced in estate and power of attorney matters

15+ years’ experience supporting families nationwide

We coordinate everything from preparing the home for sale right through to settlement. This includes sourcing and interviewing the right agent from local agencies, negotiating commissions, project‑managing the sales campaign, overseeing auction day and negotiations, and ensuring the agent is held accountable at all times – so your family’s best interests remain front and centre.

You’ll receive consistent and transparent updates throughout the process, empowering you to make informed decisions – all delivered with genuine care and your family’s best interests in mind.

www.realestatecareservice.com.au

info@realestatecareservice.com.au

Our goal is to make the process smooth, supported, transparent, and stress‑free for your family.

Clearing out a home and preparing it for sale can be overwhelming, especially during a major life transition. Our experienced team manages the entire process from quoting and project management, through to handover with your agent, we ensure the process is stress‑free, profit focused and complete on time.

 Property clear out

 Pre sale makeovers tailored to your time line and budget

 Painting, flooring, gardening, deep cleans & repairs

 Furniture styling to boost appeal and presentation

 Experienced team trusted by families, advocates & agents

 Full project management – you won’t lift a finger

We work closely with our clients and agents to ensure their properties are transformed to enhance market appeal and boost the sale value. Every decision is made with value and care in mind.

“I didn’t know where to begin”

: A daughter’s journey to find care for her mum

By Jenny, VICTORIA

When Mum’s health began to decline, I knew the day would come when she couldn’t live at home anymore. But when that moment finally arrived, I still wasn’t ready. I had been helping care for her for years, and the thought of her moving into aged care filled me with guilt, fear, and uncertainty.

I didn’t know where to begin. There were so many unknowns. What would the care be like? Would she be treated with kindness? Would it feel like a home, or just a home?

A friend told me about the Aged Care Guide, so I gave it a look. I’m glad I did, it helped make sense of the chaos. I could see what homes were nearby, compare what they offered, and start to wrap my head around what life might look like for Mum.

Every home felt different. Some were modern and beautiful on the surface, but lacked warmth. Others were more modest, but filled with the hum of caring voices and thoughtful touches. The people made all the difference –especially the nurses and managers. Their tone, eye contact, and how they spoke to residents said more than any brochure ever could.

I remember walking out of one tour in tears. It just didn’t feel right – and the idea of placing my mother there broke my heart. But then I visited another home that gave me hope, “it smelled like lavender and had fresh scones in the kitchen – that stayed with me.” It wasn’t the fanciest, but it felt safe. Welcoming. Human. The manager answered every question honestly, and the staff knew the residents by name.

That was the moment I realised I could do this – not perfectly, but with care and love.

Finding aged care for someone you love is one of the hardest things you’ll do. It’s okay to cry. It’s okay to feel unsure. But know this: there are good homes out there. There are people who will care for your loved one like you would.

I still wish Mum didn’t need aged care. But I found a home that feels like the next best thing to mine. The nurses greet her by name. They know how she takes her tea.

And while the guilt never fully disappears, I sleep better knowing she’s somewhere safe – and surrounded by kindness.

community

Baptcare has 15 aged care communities in metropolitan Melbourne and regional Victoria.

y Residential respite care

y Permanent residential care

y Palliative care

y Registered nurse on site 24 hours a day, 7 days a week

y Freshly prepared, nutritious meals

y Allied health practitioners

y Lifestyle activities

y Lounge, dining and recreational areas.

Residential Aged Care

Lifeview is a family focused community, providing care and wellness in a supportive, social environment. Residents enjoy peace of mind and live well through engagement, warm hospitality and lifestyle choices.

Australian owned and operated we offer permanent, and respite care in the eastern and south eastern suburbs of Melbourne.

A Rainbow Tick accredited organistation, Lifeview is Lesbian, Gay, Bisexual, Transgender, Intersex and Queer friendly for residents, staff and volunteers. We are committed to ensuring older Australians are able to age with grace, dignity, choice and without fear of prejudice.

Home2Home

Lifeview homes feature Home2Home, our exclusive small‑house, relationship based model of care, where multi skilled staff (housemates), work with the same group of residents all the time. Home2Home enables staff to spend more meaningful time within their household, creating better continuity of care and building on already established relationships.

Home2Home also assists residents to remain as independent as they desire, to have a say in how the home is run, what meals they would like to see on the menu, and what activities they wish to participate in.

Active Vibrant Living

Lifeview focuses on promoting resident wellbeing and quality of life through best practice lifestyle programming, intergenerational engagement and a culture of inclusion, fun and positivity.

Lifeview’s residences are designed to help people live active lives with plenty of social activities and community involvement. This, coupled with our exceptional care and warm, welcoming environment, is what Lifeview is all about.

All rooms in Lifeview’s homes are single with en suite, giving residents their own secure private space. Pets are also welcome at Lifeview.

We believe in making laughter and fun a priority, you are never too old to have fun. Our energetic and creative social support team organise a monthly calendar of events, with meaningful activities scheduled seven days a week, designed to capture the interests of all residents. The program also features special events and theme days, tailored exclusively to each home. Our social activities program is diverse and inclusive.

We encourage you to book a private tour with us at a time that suits you, Monday to Saturday, to see the Lifeview difference for yourself.

Your first steps to aged care: What to do and where to start?

Navigating the aged care system can feel overwhelming, but understanding the first steps can make the process easier.

It starts with checking eligibility, getting an assessment, understanding costs, and then finding the right care home or support service.

Step 1: Get assessed

To access government-subsidised aged care, you’ll need an aged care assessment under the Single Assessment System.

This assessment determines if you’re eligible for care at home, in the community, or in a residential aged care home.

You may qualify if you:

» are aged 65 or older, or 50 or older if you’re an Aboriginal or Torres Strait Islander person

» have difficulty with everyday activities such as showering, cooking, or moving safely

» or have complex health needs that require ongoing support.

To apply, contact My Aged Care (below).

An assessor will visit you at home (or hospital) to discuss your care needs, preferences, and goals.

What

happens after your assessment

What happens after your assessment

Once your assessment is complete, you’ll receive:

» an approval record confirming your eligibility for support

» a support plan tailored to your needs

» and information about potential fees or contributions from Services Australia

Depending on your needs, you may be approved for:

» Support at Home Program – for flexible services to help you live independently at home

» Residential aged care – for ongoing 24-hour care and accommodation

» Respite care – for short-term support for you and your carer

Useful resources

Aged Care home estimator: Calculate the costs of aged care (scan QR code)

Kangaroo Point | Maroochydore | Mitchelton | Southport | Toowoomba

Auburn | Bronte | Edgecliﬀ

Haberﬁ

Your first steps to aged care: What to do and where to start?

Cont’d

Step 2: Understanding costs

Aged care fees vary depending on your income, assets, and care type. From 1 November 2025, residential aged care costs are regulated under the Higher Standards for Everyday Living Fees (HELF) framework. Under these rules, you may pay:

» a Basic Daily Fee, capped at 85% of the single basic Age Pension and indexed in March and September each year

» a hotelling contribution and/or non-clinical care contribution (for those with higher means)

» accommodation costs (which can be paid as a refundable deposit, daily payment, or combination)

» and an optional higher everyday living fee (HELF) for premium or lifestyle services

Government subsidies apply based on your means assessment. For people accessing home care from 1 Nov 2025, Support at Home program replaces Home Care Packages and Short-Term Restorative Care. The Commonwealth Home Support Programme will transition no earlier than 1 July 2027.

Step 3:

Finding and choosing a home

Once you’ve been approved for residential care, you can start comparing homes.

Use agedcareguide.com.au/compare:

» locations near family or friends

» room types, costs, and photos

» available services and quality ratings

Visit your shortlisted homes, meet staff, and ask questions about care, lifestyle, and daily routines.

Step 4: Signing your resident agreement

Once you accept an offer, you’ll receive a Resident Agreement.

This is a legal document that outlines:

» the services and care you’ll receive

» fees and payment options

» your rights and responsibilities

» and the provider’s obligations under the Aged Care Quality Standards (2025)

Take time to review the agreement and seek advice before signing.

You can also ask an aged care financial adviser or legal professional to explain the terms.

Getting started

Before you can access government-subsidised aged care support – whether at home, in the community, or in a residential aged care home – you’ll need to register with My Aged Care.

My Aged Care is the national entry point for all aged care services. It connects older Australians, their carers, and families with government-subsidised care options and information about costs, eligibility, and service providers.

What happens when you contact My Aged Care

When you contact My Aged Care on 1800 200 422 or visit myagedcare.gov.au, a team member will help set up your record and ask questions to understand your current situation.

You’ll need your Medicare card handy to confirm your details.

They may ask about:

» the type of help you currently receive at home

» your ability to manage everyday tasks (such as meals, housework, or transport)

» whether you receive support from a carer or family member

» any health conditions, mobility issues, or recent injuries

» how you are feeling socially and emotionally

» any safety or accessibility concerns in your home

This brief conversation helps My Aged Care decide which level of support and assessment is appropriate for you.

The assessment process –Single Assessment System

The Single Assessment System commenced 9 December 2024, replacing the previous ACAT and RAS assessment workforces.

The new system provides one consistent assessment for all aged care programs. It determines eligibility for:

» Support at Home Program –for people needing help to live independently at home

» Residential aged care – for those who need ongoing, 24-hour care

» Respite care – short-term care in a home or residential setting

An assessor will visit you – usually in person – to discuss your health, living arrangements, preferences, and goals. After the assessment, you’ll receive:

» an approval record showing what services you can access

» a support plan tailored to your needs

» and details about any contributions or fees determined by Services Australia.

Getting started

Support at home program

The Support at Home Program replaced Home Care Packages and Short-Term Restorative Care from 1 November 2025.

The Commonwealth Home Support Programme (CHSP) continues to operate and will transition no earlier than 1 July 2027.

It provides more flexibility so you can choose and adjust services as your needs change.

Support can include:

» personal care and nursing

» cleaning, meals, and home maintenance

» transport, shopping, or social activities

» allied health or therapy services

Your provider will work with you to design a plan that supports your independence and wellbeing.

Victoria note

All assessments and government-funded aged care services in Victoria are delivered through the national My Aged Care system.

Local organisations - such as community health services and not-for-profit providers – deliver the care but must meet the same national Aged Care Quality Standards (2025).

myagedcare.gov.au for step-by-step guides, service finders, and translated information

M E L B O U R N E

Vermont South Victoria Grange

Albert Park The Alba Glen Waverley Campbell Place

Carlton Rathdowne Place

Kilsyth Walmsley

Mornington Racecourse Grange Peninsula Grange

Costs of aged care: What you need to know

Understanding the costs of aged care is important when planning for yourself or a loved one.

From 1 November 2025, the new HELF framework sets consistent national rules for fees and transparency in residential aged care.

Fee type

Basic daily fee

Hotelling contribution

What it covers Who decides it

Everyday living costs such as meals, cleaning, laundry and utilities.

Extra daily-living costs for higherincome residents.

Non-clinical care contribution

Accommodation costs

Higher everyday living fee (HELF)

Personal care (help with showering, dressing, mobility).

Your room and accommodation amenities.

Fixed by Government

Calculated by Services Australia after your means assessment

Typical amount (as at 20 Mar 2025)

Capped at 85% of the single basic Age Pension – $65.55 per day.

Varies by income and assets

Key details

Everyone pays this fee; it applies even when you are on short leave or in hospital.

Applies only if you can afford more; indexed 20 Mar and 20 Sep each year.

Services Australia Capped daily and lifetime limits

Agreed between you & the provider

Depends on room price

Optional premium lifestyle or comfort services (enhanced menus, entertainment, private lounges, etc.).

Agreed privately with provider

Varies by service

Introduced under the 1 Nov 2025 arrangements to ensure fairness between residents.

Pay by refundable accommodation deposit (RAD), daily accommodation payment (DAP), or a combination. Government-supported residents pay RAC/DAC. New rules allow up to 2 % annual retention (capped 10 % after 5 years) on RAD/RAC and DAP indexation in March & September.

HELF cannot be charged before entry.

Cannot be a condition of entry.

Cannot be required to secure a specific room.

Written agreement required with cooling-off rights.

Who we are

•We are a family owned business

• We have proudly set the standard delivering premium care and comfort to Victorian families for over 30 years

•We absolutely love what we do

How we help you

• We are aged care specialists who appreciate and understand the needs of the elderly

• We invest in highly trained staff to ensure your loved ones have the support, certainty and comfort they need

• We pride ourselves on our quality of food, fresh produce and menu diversity

Why you would enjoy living with us

• You will appreciate belonging to a caring community

• You can pursue your passions, with a wide range of activities to compliment your new lifestyle

• You will feel confident and secure all your needs are being met

• For your social enrichment we welcome your family and friends to visit anytime

BOOK

BOOK A TOUR SO WE CAN SHOW YOU AROUND!

• Fully Accredited

• 24 Hour Nursing Services

• Large Rooms and Couples Apartments

• Quality Menu Choices

• Diverse Lifestyle Program

• Café Cheltenham

• Physio Program

• Theatre

• Hair Salon

• Facility Bus

617 Lower Dandenong Road, Dingley VIC 3172

Contact Sherrin (03) 9551 5676 office@greenwoodmanor.com.au

DPS ID 16132

www.greenwoodmanor.com.au

10-12

Bendigo Street, Cheltenham VIC 3192

10 –12 Bendigo Street, Cheltenham VIC 3192

Contact Tina (03) 9584 1111

admissions@cheltenhammanor.com.au

Contact Tina (03) 9584 1111 office@cheltenhammanor.com.au

DPS ID 15569

www.cheltenhammanor.com.au

Government assistance and assessments

What you pay depends on a means assessment of your income and assets by Services Australia (or DVA for veterans).

Without an assessment, you won’t receive subsidies & may be charged maximum rates.

Assessment results are valid for 120 days

All eligibility assessments for aged care are now conducted through the Single Assessment System commenced 9 December 2024, replacing the previous ACAT and RAS assessment workforces.

Financial hardship assistance

If you can’t afford your aged-care fees for reasons beyond your control, you can apply for financial hardship assistance.

If approved, the government may pay part or all of your basic, hotelling, non-clinical, or accommodation costs.

Victoria note

The HELF framework and new funding rules apply nationally, including in Victoria.

Victoria providers must publish their HELF fee schedules and accommodation prices on the Find a provider tool and on their own websites.

Considering aged care for a loved one?

At Bupa Aged Care, whether for respite short-stay care or as a new home, our experienced registered nurses and carers aim to provide the care each resident needs, in the way they prefer.

Care is ﬁrst and foremost.

We embrace and support residents to live their day their way, with teams dedicated to their wellbeing.

People rarely expect to need aged care, but if your family does, we’ll guide you through the steps.

To book a visit with one of our homes throughout Melbourne and Regional Victoria, call us on 1800 718 357 or visit bupaagedcare.com.au/contact-us

Admission to one of our Bupa Aged Care homes is subject to you meeting the eligibility criteria, home availability and your care needs.

The most frequently asked questions about aged care costs:

Do I have to pay for aged care in Australia?

Yes. All residents in government-subsidised aged care homes pay a Basic Daily Fee, which helps cover meals, laundry and other everyday living costs.

The Basic Daily Fee is capped at 85% of the single basic Age Pension and indexed in March and September each year. The applicable rate is determined at the time of entry.

What types of fees apply to residential aged care?

Beyond the Basic Daily Fee, additional costs depend on your financial situation and care needs. These include:

» Non-Clinical Care Contribution (NCCC): Introduced 1 November 2025 to replace the Means-Tested Care Fee. This means-tested daily fee helps cover personal (non-clinical) care and ranges from $0 to around $101.16 per day (indexed March and September). Lifetime cap applies: $135,318.69 (indexed) OR 4 years (1460 cumulative days), whichever occurs first.

» Accommodation Payment: Payable as a Refundable Accommodation Deposit (RAD), Daily Accommodation Payment (DAP), or a mix. From 1 Nov 2025, providers may retain up to 2 % per year of a RAD for five years (max 10 %). Residents receiving government support pay a Refundable or Daily Accommodation Contribution (RAC/DAC) instead.

» Higher Everyday Living Fee (HELF): Optional premium services such as enhanced menus or entertainment, agreed privately with your provider.

• HELF cannot be charged before entry.

• Cannot be a condition of entry.

• Cannot be required to secure a specific room.

• Written agreement required with cooling-off rights.

Deloraine is in the heart of Greensborough.

gardens, balconies and courtyards

The most frequently asked questions about aged care costs:

Cont’d

Is it better to pay a RAD or DAP?

It depends on your circumstances. A RAD is a refundable lump sum minus any agreed retention ( ≤ 2 % p.a., max 10 %). A DAP is a smaller ongoing daily payment based on the room price and MPIR (Maximum Permissible Interest Rate) – 7.65% (current quarterly rate). Note: MPIR is set quarterly by Government. Residents on government support pay a RAC or DAC instead. Many choose a mix of both. Professional financial advice is recommended.

Do I have to sell my family home to move into aged care?

Not necessarily. If a protected person (such as a spouse, partner, dependent child or eligible carer) lives there, your home is exempt from the asset test. If no protected person remains, the home’s assessable value is capped at the indexed value set by Services Australia at the time of assessment (for example, $210,555.20 as at 20 September 2025). You can decide whether to sell or keep it based on your financial adviceand care plan.

Other

useful resources

(scan QR codes)

Updated Fee Estimator

Calculate current HELF-aligned fees

How much do I pay and how much does the government cover?

If you can afford it, you’re expected to pay for your accommodation.

Government help is available based on a means assessment:

» Income below $34,671.20 and assets below $61,500 – the Government pays your full accommodation costs.

» Income above $206,735.20 – you pay the full agreed accommodation price with the aged care home.

» If your income and assets fall between these thresholds, Services Australia works out how much you pay and the Government covers the rest.

You may still be asked to pay the full cost even if your income or assets are below these thresholds, depending on your circumstances and room price.

(Thresholds are indexed in March and September each year. Amounts apply at the time of assessment.)

Financial advisers for Victoria

Compare specialists familiar with the new fee rules

Aged Care Guide blog

Articles on budgeting and planning under HELF

Trinity Manor is a unique, family owned aged community that o ers Quality Permanent and Respite care.

The Trinity team are available to assist 24 hours a day in a comfortable and relaxed environment. Our core purpose is to promote an Elder-Centred Community where variety, spontaneity and companionship are used to promote an enriched life for every person at Trinity Manor.

BALWYN

A 77 bed home with newly refurbished rooms situated in the leafy suburbs of Deepdene and Balwyn. We o er Ageing in Place and have a designated memory support area. Trinity Balwyn has single rooms with ensuites as well as large apartment style suites. We o er quality nursing care, regular, permanent sta , choices of meals/ beverages and an extensive lifestyle program. This site is pet friendly and o ers Additional Services.

GREENSBOROUGH

An elegant and contemporary 112 bed home with large rooms, beautiful views, Ageing in Place and a designated memory support area. Trinity Greensborough has single rooms with ensuites as well as large apartment style suites with sweeping skyline views. We o er quality nursing care, reliable permanent, regular sta , choices of meals/beverages and an extensive lifestyle program. This site is pet friendly and o ers Additional Services. Also caters for Supported residents.

Genuine care bringing positivity to life

Feel the warmth of personalised care, share moments with friends and family, and enjoy a vibrant lifestyle doing things that are meaningful to you.

That’s what you can expect at every one of our Residential Aged Care homes. Bolton Clarke has purposefully designed homes located across Victoria. Each offers a wide variety of choice, quality care, and fulfilling experiences that support your health and happiness.

Where to find us

Avonlea Mentone

03 9545 4800

3-7 Patty Street, Mentone VIC 3194

Bayside Mordialloc 03 8543 3100

5 McDonald Street, Mordialloc VIC 3195

Medina Manor Thornbury 03 9290 6400

200A Smith Street, Thornbury VIC 3071

Montclaire Brighton 03 9596 8858

18 Montclair Avenue, Brighton VIC 3186

Camberwell Green Camberwell 03 9888 6133

12-14 Hunter Road, Camberwell VIC 3124

Charlesbrook Templestowe 03 9814 8200

1 Innisfallen Avenue, Templestowe VIC 3106

Claremont Terrace McKinnon 03 9964 9000

231 McKinnon Road, McKinnon VIC 3204

Glendale Werribee 03 8742 8888 265 Heaths Road, Werribee VIC 3030

Greenview Donvale 03 8841 0800

33-37 Mitcham Road, Donvale VIC 3111

Highwood Court Burwood 03 8831 0500

359 Warrigal Road, Burwood VIC 3125

Lexington Gardens Springvale 03 8513 5510

18 Villa Road, Springvale VIC 3171

Lilydale Lilydale 03 9739 3300

475 Swansea Road, Lilydale VIC 3140

Lynbrook Park Lynbrook 03 8903 3200

42 Olive Road, Lynbrook VIC 3975

Getting help from an aged care expert

Navigating aged care can be complex, with financial, legal, and care decisions that affect your comfort, independence, and long-term wellbeing.

Getting help from the right professionals can make this process smoother and give you confidence in the decisions you make.

Choosing the right expert

The type of help you need depends on your situation. Some people seek financial advice to plan for costs, others need placement support to find the right home quickly, and many families look for legal advice to manage important documents.

When selecting an aged care expert, consider:

» Experience and qualifications – Look for professionals with proven experience in aged care and appropriate certifications (e.g. CFP for financial advisers, legal accreditation for solicitors).

» Memberships – Check that they belong to recognised professional associations such as the Financial Advice Association of Australia (FAAA) or the Law Institute of Victoria (LIV).

» Client feedback – Read reviews on the Aged Care Guide or similar platforms to understand how others have rated their services.

Scan the QR code to find trusted financial advisers at agedcareguide.com.au/s/ financial

Expert aged care advisors since 2007

Let the Specialists navigate the new 2025 Aged Care Reforms for you! The PrimeCare commitment to

• Low flat consultation fee

• Minimise your aged care fee contributions

• Explore all options to maximise your pension

• Explain the fees, charges and entry and exit costs

• Explore options to retain the family home

• Complete and lodge Centrelink forms – to save you time

• Explain all the savings available for self-funded retirees

• Make all information clear and easy to understand

Financial advisers – understanding and funding aged care

The financial side of aged care can be complicated. A specialist aged-care financial adviser can help you:

» Plan for residential and in-home care costs.

» Understand the new fee structure under the HELF framework, including hotelling and non-clinical care contributions.

» Work out how to pay for accommodation through RAD, DAP, RAC, or DAC arrangements.

» Maximise your Age Pension or DVA entitlements.

» Ensure your chosen payment plan supports your lifestyle and estate goals.

Financial advisers can also help families compare whether government support through the Support at Home Program (for care at home) or residential care is the better fit for their needs.

Placement consultants – finding the right aged care home

The process of finding and choosing an aged care home can be time-consuming, especially when care needs are urgent.

Aged care placement consultants or care concierges can:

» Assess care needs and personal preferences.

» Identify and shortlist suitable aged care homes.

» Coordinate tours, paperwork, and admission.

» Help negotiate room prices and service inclusions.

» Connect families with available vacancies faster through established provider networks.

Placement services operate across Victoria can be especially helpful if you live interstate or have limited time to manage the search yourself.

For a list of trusted placement consultants in your area, visit agedcareguide.com.au/compare scan the QR code in this guide or call 1300 186 688 for friendly guidance.

Getting help from an aged care expert

Cont’d

Legal considerations

Before entering aged care, it’s important to ensure your legal documents are current.

Aged care lawyers or elder law specialists can assist with:

» Enduring Power of Attorney (EPOA) –appointing someone to make financial or legal decisions on your behalf.

» Advance Care Directive – recording your healthcare wishes and preferred treatments.

» Wills and estate planning – ensuring your assets are distributed according to your wishes.

It’s best to review these documents before admission so decisions can be made smoothly if health changes occur.

Victoria note

In Victoria, you’ll find a growing network of aged care placement services, legal professionals, and financial planners who specialise in aged-care advice.

All national programs - including the Support at Home Program and the Single Assessment System - operate the same way in Victoria as in other states.

Helpful information

Aged care decisions can feel overwhelming. Seek advice from more than one source to make sure your decisions suit your personal circumstances.

Professional advice can help you plan for both the financial and emotional sides of moving into care.

Let’s travel the journey together

At MACG, everything we do is for our residents. As skilled and passionate professionals, family owned and operated for over 30 years, we specialise in providing high quality care in a welcoming, homelike environment.

Our residents enjoy a rich and varied lifestyle, one designed for socialising and emotional wellbeing.

Ashwood

Grand Cedar Aged Care (03) 9811 5600

Boronia

Boronia Residential Aged Care (03) 9762 1877

Carrum Downs

Carrum Downs Aged Care (03) 9784 2800

Cheltenham

Cheltenham Manor (03) 9584 1111

Coburg North Northern Gardens (03) 9350 5033

Dingley Village

Greenwood Manor (03) 9551 5676

Our 24-hour care teams build strong, meaningful relationships with our residents. This enables us to provide high quality permanent, respite, palliative and complex care.

Family values proudly sit at the centre of everything we do. After all, home is where the heart is.

Enquiries are always welcome.

Hughesdale

Oaklea Hall (03) 9569 0988

Narre Warren

Casey Aged Care (03) 9705 4200

Narre Warren South

Casey Manor (03) 9703 0188

Parkdale

Parkdale Aged Care (03) 9580 0499

Traralgon

Traralgon Aged Care (03) 5176 0759

Healthy Ageing with Mercy Health

Mercy Health is a trusted, leading Catholic provider of health, aged and community services with 30 residential aged care homes across Australia.

We understand that when searching for residential aged care you’re not just looking for help and support … you’re looking for a place to call home.

For high quality care and accommodation, you have over 20 homes in Victoria to choose from, where you will experience the care, spiritual support and connections that Mercy Health is known for. Call

Finding and choosing an aged care home

Finding the right aged care home is one of the most important decisions you’ll make. The goal is to find a place that meets the individual’s care needs, lifestyle preferences, and comfort – now and into the future.

Start

Complete assessment

Before approaching providers:

You’ll need to have completed an aged care assessment under the Single Assessment System.

This assessment determines eligibility for government-subsidised residential care and provides:

» an approval record,

» a support plan, and

» fee and contribution information from Services Australia.

You can apply for an assessment through My Aged Care

1 Search for providers

From page 120 of this guide, you can find Victoria aged care providers listed by region.

You can also:

» Ask your assessor for referrals to nearby homes.

» Use your referral code to search via the My Aged Care Find a provider tool.

» Call the My Aged Care Contact Centre for additional guidance.

For more detailed information, visit the agedcareguide.com.au

(scan QR code)

Create a shortlist

2 3

Use the ‘Shortlist’ tool on agedcareguide. com.au to find homes that suit your needs. Compare them based on:

» Location – Proximity to family, friends, and familiar community connections.

» Accommodation and cost – Room types, pricing, and what’s included.

» Cultural and diverse needs – Whether the home can support specific cultural, religious, or language preferences.

» Availability – Whether the home has current or future vacancies.

» Specific care needs – For example, homes offering memory support, palliative care, or support for complex physical or mental health needs.

» Quality – Review the home’s rating under the Aged Care Quality Standards (2025), which cover Residents’ Experience, Compliance, Staffing, and Quality Measures. These are visible in the ‘Quality’ tab of the Find a provider tool.

Compare providers agedcareguide.com.au/compare (scan QR code)

Victoria note Victoria follows the same national aged care process and fee structure as other states. For region-specific information or help navigating local providers, visit agedcareguide.com.au/ compare (scan QR code)

Visit shortlisted aged care homes

Arrange visits to your shortlisted homes. Bring your assessment approval and support plan so providers can tailor information to your situation.

During visits:

» Ask about daily routines, lifestyle activities, and how residents are supported to stay engaged.

» Observe staff interactions, cleanliness, and overall atmosphere.

» Check whether meals, cultural activities, or spiritual services suit your needs.

Consider bringing a friend or family member to help take notes or compare impressions later.

A printable Aged Care Guide Checklist can help structure your observations.

Apply to preferred homes

Once you’ve chosen your preferred options, apply directly to several homes. You’ll need to provide:

» personal and contact details,

» health and care information,

» financial and means assessment details (if relevant), and

» your approval and referral documentation.

Homes are required by law to protect your privacy and handle information securely. If offered a place, you’ll receive a Resident Agreement outlining fees, services, and your rights and responsibilities. Review it carefully and seek clarification before signing. 4

What to remember when choosing aged care in Victoria

Victoria’s aged care landscape is uniquely diverse, spanning metropolitan Melbourne, regional centres such as Geelong, Ballarat and Bendigo, and rural communities across Gippsland and the Mallee. The state offers a wide range of residential aged care options, including Supported Residential Services (SRSs), which operate outside the Commonwealth aged care system.

Choosing the right home goes beyond availability and should suit health needs, lifestyle preferences, cultural background, budget and location. Below are key Victorianspecific considerations.

1 Melbourne metro vs regional Victoria

Greater Melbourne has the highest concentration of aged care homes, offering a wide mix of providers, premium facilities, culturally specific services, and specialist dementia and palliative care. In regional centres such as Ballarat, Bendigo, Geelong, Warrnambool, Mildura and Gippsland, homes are often community-based, but choice may be more limited and waitlists longer – particularly for dementia-specific or extra services rooms. In rural or remote areas, aged care homes play a central community role but may have limited vacancies or on-site clinical services, making early waitlisting important.

2 Access to Victorian health services

Victoria has a strong public and private hospital network, particularly in Melbourne, though access varies in regional and rural areas.

When comparing homes, consider:

» Proximity to hospitals or urgent care

» Access to GPs, medical specialists and allied health services (physio, OT, podiatry)

» How the home manages rehabilitation, ongoing treatment and hospital transfers In smaller towns, ask how often specialists visit and what after-hours medical support is available.

3 Supported Residential Services (SRSs)

Victoria is the only state with Supported Residential Services (SRSs) – privately operated accommodation that provides daily living support but is not funded or regulated under the Commonwealth aged care system.

SRSs may suit people who:

» Need daily support but not full clinical care

» Prefer a more social, home-like environment

» Want greater flexibility and independence

» Cannot access a Home Care Package or residential aged care place

Services and costs vary widely. SRSs are regulated under Victorian law, with fees set by operators. When comparing SRSs, ask about:

» Personal care and medication assistance

» Staffing levels

» Extra charges (e.g. laundry, activities)

» Emergency and evacuation planning

SRSs can be suitable for short- or long-term moderate support needs.

4 Cultural, linguistic and inclusive care

Victoria’s cultural diversity is reflected in aged care services, with many homes offering:

» Culturally specific programs (e.g. Greek, Italian, Chinese, Vietnamese)

» Multilingual staff

» Religious or spiritual support

» Tailored menus and activities

Some providers also specialise in:

» LGBTQIA+ inclusive care

» Holocaust survivor support

» First Nations culturally safe care

If cultural or language needs are important, ask about tailored programs and community partnerships.

5 Regulation and oversight in Victoria

Aged care homes in Victoria must meet the national Aged Care Quality Standards and are regulated by the Aged Care Quality and Safety Commission. Additional Victorian considerations include:

» State emergency and bushfire safety requirements

» Local council regulations (for some services)

» Stronger oversight of SRSs under Victorian legislation

Comparison tools such as Aged Care Guide can help assess accreditation, compliance history, resident feedback, services, pricing and room types.

Ready to explore aged care options in Victoria?

6 Location-based demand and competition for rooms

Demand for aged care varies across Victoria. High-demand areas include:

» Melbourne’s eastern suburbs

» Mornington Peninsula

» Geelong and the Surf Coast

» Inner-north suburbs (e.g. Brunswick, Northcote)

» Large regional centres such as Ballarat and Bendigo

These areas often have longer waitlists, higher RAD/DAP costs and stronger competition for memory support places. Outer metropolitan and rural areas may offer greater availability but fewer premium options.

Starting early, arranging tours and joining multiple waitlists can improve choice and timing.

Visit www.agedcareguide.com.au/nursing-homes/vic

Compare aged care homes and Supported Residential Services across Melbourne and regional Victoria.

Filter by services, price, room type or location and create a personalised shortlist to make the decision easier. (scan QR code)

•

Sell your home ‘stress-free’

Having made the decision to leave the family home and enter aged care or a retirement village is never easy. For many, the biggest challenge is knowing where to begin with selling the home – and how to do it without added stress.

Most people use a real estate agent to sell their property. This allows you to benefit from their market knowledge and experience with pricing, marketing, inspections, and buyer negotiations. However, there is another layer of support that can significantly ease the process – particularly during emotional or complex transitions like aged care.

Vendor Advocates

Vendor advocates (or seller advocates) act on your behalf throughout the entire sales journey, helping you make confident, informed decisions – especially when time, distance, or emotional load make it hard to manage alone.

A vendor advocate will:

» Assess your property’s worth and advise on the best method of sale

» Interview and shortlist agents based on your needs

» Negotiate commissions, marketing fees, and contract terms on your behalf

» Oversee campaign progress and de-jargon feedback.

» Help coordinate repairs, styling, or cleaning if needed

» Keep the real estate agent accountable at every stage

They are independent from the agent and buyer, and their goal is to ensure your needs are front and centre. Because their fee is usually taken from the agent’s commission (not an extra cost to you), many families find this option both supportive and cost-effective. Whether you’re acting as Power of Attorney, selling on behalf of a family member, or simply trying to navigate a stressful life change – a vendor advocate helps simplify the process, protect your interests, and maximise your sale price.

How to sell without stress –helpful tips

q Do your research – what is the house really worth?

q Think about presentation – will it be styled, furnished, or vacant?

q Choose your sale method carefully –auction, private sale, or expressions of interest?

q Appoint a vendor advocate if you’d like someone independent and on your side.

q Seek professional advise from a financial and legal advisor.

q Research capital gains tax (CGT) to ensure that you are complying with Australian tax laws.

For many families, the added reassurance of having a vendor advocate manage the sale –from agent selection through to settlement – brings peace of mind during an already challenging time.

Details on how Real Estate Care Service provides this support – at no extra cost – are on the opposite page.

Real Estate Care Service

A FREE vendor service helping families when selling a loved one’s home

Whether assisting a parent into aged care, managing an estate, or helping a family member downsize, we’re here to guide you through every step of the sale.

✔ No extra cost to you – our fee is paid by the agent, like a finance broker

✔ Independent & experienced – we work solely for you, not the agent or buyer

✔ Hands-on support – including decluttering, styling, maintenance & auctioneering

✔ We manage the real estate agent – from interviews to final sale, holding them accountable

✔ Experienced in estate and power of attorney matters

✔ 15+ years’ experience supporting families nationwide

We take care of the entire sales process, from preparing the home through to settlement – sourcing the right agent, negotiating commissions, managing the campaign and negotiations, and ensuring your family’s interests are always prioritised. With clear, consistent updates and genuine care, we make the experience smooth, supported and stress-free.

P: 1300 759 709

E: info@realestatecareservice.com.au

W: www.realestatecareservice.com.au

Market Ready Makeovers

Maximise Your Sale Price with a Stress-Free Makeover

Getting a home ready for sale – especially during a major life transition – can feel overwhelming. That’s where we come in.

At Market Ready Makeovers, we specialise in transforming properties to attract buyers and increase your return on investment – while making the process smooth and stress-free for families. From simple cosmetic touch-ups to coordinating multiple trades, we manage every detail to ensure your home is ready to put its best foot forward.

✔ Pre-sale makeovers tailored to your timeline and budget

✔ Painting, flooring, gardening, deep cleans & repairs

✔ Furniture styling to boost appeal and presentation

✔ Experienced team trusted by families, advocates & agents

✔ Full project management – you won’t lift a finger

We work closely with vendors and advocates to ensure your property shines – on time, on budget, and with minimal disruption to your family. Every decision is made with value and care in mind.

P: 0409 277 093

E: admin@marketreadymakeovers.com.au

W: www.marketreadymakeovers.com.au

Whether you’re assisting a parent into aged care, managing an estate, or helping a family member downsize – we’re here to guide you through ever y step of the sale.

No extra cost to you –

Independent & experienced – we work solely for you, not the agent or buyer

Hands-on suppor t – including decluttering, styling, maintenance & auctioneering

We manage the real estate agent –

Experienced in estate and power of attorney matters

15+ years’ experience suppor ting families nationwide

We coordinate ever ything from preparing the home for sale right through to settlement This includes sourcing and inter viewing the right agent from local agencies, negotiating commissions, project-managing the sales campaign, overseeing auction day and negotiations, and ensuring the agent is held accountable at all times – so your family ’s best interests remain front and centre.

You’ll receive consistent and transparent updates throughout the process, empowering you to make informed decisions – all delivered with genuine care and your family ’s best interests in mind

Our goal is to make the process smooth, suppor ted, transparent, and stress-free for your family.

ww w.realestatecareserv ice.com.au info@realestatecareserv ice com.au

Specialising in Aged Care Real Estate

A vendor advocacy service helping families when selling a loved oneʼs home

What is respite care?

Respite care provides short-term support for older people when their usual carer needs a break or temporary help is required after illness, injury, or a hospital stay.

It ensures both the older person and their carer can rest, recover, and stay well.

Respite care can be provided:

» in your own home,

» at a community respite centre, or

» in a residential aged care home.

Who can access respite care?

From 1 November 2025, respite care is part of the national Support at Home Program.

To access subsidised respite, you must:

» be an older Australian who needs assistance with everyday activities, and

» have completed an aged care assessment under the Single Assessment System confirming eligibility.

This applies whether you live at home, with family, or are temporarily in hospital.

If you haven’t yet been assessed, call My Aged Care (1800 200 422) or apply online to arrange an assessment.

Victoria note

Respite care in Victoria follows the same national rules as other states under the Support at Home Program.

Local not-for-profit, government, and private providers deliver respite, including at-home and residential options.

You can compare availability and services at agedcareguide.com.au/compare or speak with your local provider network.

Helpful tip

Even if you’re not ready to use respite care now, consider registering with My Aged Care early. Having an assessment completed means you can access help faster when it’s needed.

Types of respite

Planned respite

Pre-booked breaks that give carers regular rest or time for other commitments. These can occur at home, in day centres, or residential homes.

Emergency respite

Available at short notice if a carer becomes unwell or unable to provide care.

My Aged Care or Carer Gateway (1800 422 737) can help you find emergency options.

Post-hospital respite

For people recovering from illness, surgery, or injury. Often arranged while long-term supports are being finalised.

How much respite you can receive

You can receive up to 63 days of subsidised respite care each financial year, with possible extensions depending on your situation and carer needs.

This limit applies nationally under the Support at Home Program.

How to arrange respite care

1. Get assessed – Call My Aged Care (1800 200 422) or apply online for an aged care assessment under the Single Assessment System.

2. Search for providers – Use the Aged Care Guide or Find a provider tool to locate services with availability.

3. Book care – Confirm dates and costs directly with your chosen provider.

If you need urgent respite, contact Carer Gateway (1800 422 737) or a local hospital social worker.

AdventCare is a caring and well-respected Community based Aged Care Organisation that is guided by Christian values of the Seventh-day Adventist Church, catering for people from all backgrounds. We provide excellent care and outstanding services within a homely environment.

AdventCare Whitehorse

Our home sits within beautiful natural bushland with our own bubbling creek. Stroll along our boardwalk and enjoy the scenery and tranquil sounds of birds and other wildlife.

We are conveniently located within close proximity to Blackburn Lake, local cafés and major shopping centre and bus and on-site parking is available.

At our Whitehorse home we have a dedicated Memory Support Unit for specialised Dementia Care.

Enjoy a coffee, cake, or lunch in our new in-house café, book the private dining room for special family occasions or utilise our outdoor BBQ area.

AdventCare Yarra Ranges

Our Yarra Ranges home is located in picturesque Warburton in the Yarra Ranges, minutes from local cafes and tourist attractions. Surrounded by abundant flora and fauna the Home backs onto the Yarra River and has direct access to the Yarra River Walk.

Residents have the choice of many activities organised on a weekly basis. There is always something happening, whether it is shopping trips, excursions to places of interest or clubs.

AdventCare is a place to truly be yourself and to call home.

What is respite care?

What are the costs?

If you use a government-subsidised provider:

» For in-home respite (Support at Home program), you’ll pay a means-tested percentage of the service cost, depending on your income and assets. Some clinical services have no contribution, while independence and everyday-living supports have moderate to higher contributions.

» For residential respite (aged-care home), you’ll pay a Basic Daily Fee capped at 85% of the single basic Age Pension – a Basic Daily Fee capped at 85% of the single basic Age Pension (indexed in March and September each year). Optional extras may cost more.

Private respite is also available for those who prefer immediate access without assessment.

Need help finding respite care?

Our team can help you:

» Understand your options

» Find a provider with availability

» Navigate hospital-to-respite transitions

Visit: agedcareguide.com.au/compare (Scan QR Code)

Can I access respite care directly from hospital?

Yes, but conditions apply. If you are approved for respite care under the Single Assessment System, you can access respite directly from hospital. It’s important to have this approval in place before discharge to ensure a smooth transition.

High Quality Compassionate Respectful

Quality

Holicare is an approved Support at Home, DVA Community Nursing, NDIS and Flexible Care provider in Melbourne, Ballarat and Geelong.

Our quality services help seniors, veterans, war widows and people with a disability live comfortably in the privacy of their own homes.

Led by a registered nurse with 28 years of community nursing experience, our services are delivered to an exceptional standard consistent with the Human Services Quality Framework.

We go above and beyond our call of duty!

Compassion

Respect

Holicare respects each client’s dignity and choice. Giving each client a voice is a fundamental principle of our business.

We welcome all people – including Aboriginal and Torres Strait islander people and those from culturally or linguistically diverse backgrounds. All services are delivered in a fair, transparent and responsive manner, and we are committed to protecting all clients from harm or neglect.

Your health and well-being are our priority!

We understand the challenges faced by many clients and are committed to delivering our services with compassion and thoughtfulness, ensuring that all care plans are tailored to the specific needs of each client.

We respond to each person’s emotional psychological and social needs, while fostering a trusted relationship.

“The Holicare team has been absolutely outstanding in difficult circumstances. We have found them to be highly skilled, committed and caring professionals who go above and beyond mere baseline expectations.” (Holicare Client)

Dementia-specific aged care: What to ask

and what to look for

Caring for someone living with dementia can be emotionally, physically and mentally demanding. As the condition progresses, caring at home may become difficult, leading families to consider residential aged care. There’s no single “right” time to make the move, but key signs include changes in behaviour, increased safety concerns, carer burnout, or the person’s needs becoming too complex to manage at home

Making the move

When considering residential care, look for homes that understand dementia and can meet the person’s needs both now and into the future.

All government-funded aged care homes are required under the 2025 Aged Care Quality Standards to provide dementia-inclusive care. This includes staff training, safe and accessible environments, and tailored lifestyle programs for people living with cognitive impairment. Some homes have specialised memory support units or small-scale living areas that promote familiarity and calm. However, quality still varies–ask questions and visit in person whenever possible.

What

to look for on a tour

» Environment: Calm spaces with natural light, clear signage, and minimal clutter or noise.

» Layout: Smaller homes or “household” models (typically 30–60 residents) often work best for people with dementia.

» Bedrooms: Bright, comfortable, and able to accommodate familiar personal items to create a sense of home.

» Safety: Secure outdoor areas, locked external doors, and unobstructed walkways.

Ask whether residents can bring personal furniture, hang photos, or have a phone line in their room.

◼

Dementia-specific aged care: What to ask and what

to look for

Cont’d

Questions

to ask

» Can residents stay if their condition changes or behaviours become more challenging?

» What dementia-care training do staff complete, and how often?

» Are there specific activities or sensory programs for residents with dementia?

» How does the team manage agitation or “sundowning” in the late afternoon?

» Are families involved in care planning and reviews?

Homes that specialise in dementia care usually offer personalised programs, trained staff, and secure, calm environments designed for wellbeing.

Helpful tip

Bring a printed Aged Care Guide Nursing Home

Checklist to your visits. It helps you compare environments, activities, and staff culture to ensure the best possible fit for your loved one.

Staying

involved Transitioning from a hands-on carer to a supportive family partner can be challenging. Share information about your loved one’s routines, preferences, and calming strategies with the care team. The more staff know, the more consistent and person-centred care they can provide.

Remember that small issues are normal during transition. Communicate early and openly with the Clinical or Facility Manager if concerns arise.

Victoria note

Victorian providers follow the same national dementia-care and assessment requirements as other states.

You can use the Find a provider tool on agedcareguide.com.au to view homes with memory support units or dementia-specialised accreditation.

Access & support You’ll need an aged care assessment under the Single Assessment System to access government-subsidised residential care.

Emergency respite or short-term private care may be available while waiting for an assessment. Some people enter residential care directly after a hospital stay, but eligibility still requires assessment unless it’s an emergency placement.

If not yet assessed, you can call or apply online via My Aged Care

From ageing and healthcare, to education and training, we are here for life.

TLC Healthcare is committed to providing exceptional care across a wide range of services. Our innovative healthcare model, with locations across Melbourne and Geelong, includes the creation of Australia’s first fully integrated multi-generational healthcare precincts.

TLC Aged Care

Redefining residential aged care by pioneering innovative and integrated healthcare solutions to empower residents and promote wellbeing throughout our communities.

TLC Medical Centres

Of fering a wide range of first-class medical services to the community, from doctor consultations to allied health services and specialist treatments.

TLC Early Learning

Unparalleled childcare for children aged 6 weeks to 6 years providing preschool education and a unique intergenerational program in purpose-built facilities.

TLC Health Clubs

Achieve your fitness and wellbeing goals with state -of-the-art equipment, exhilarating workouts and world-class coaching.

TLC Learning Academy

An industry-specific Registered Training Organisation offering Nationally recognised healthcare training courses that lead to rewarding careers. Courses also available to other aged care providers to build a skilled workforce.

TLC Supplies

A reliable and cost-ef fective supply chain solution of healthcare consumables for providers, including a product range spanning cleaning goods and stationery.

The Village Café & Bar

Bringing people together over delicious food, drinks and incredible coffee at the heart of select TLC Healthcare precincts.

To learn more about our services and locations, scan or visit

Aged care fees are changing: What you need to know from 1 November 2025

From 1 November 2025, the Australian Government is introducing a new way of funding aged care homes. The aim is to make fees fairer, easier to understand, and more aligned with the real cost of care. Who will this affect? These changes apply to new residents entering aged care on or after 1 November 2025. If you’re already in care before this date, your existing fee structure stays the same unless you move and sign a new agreement.

What’s changing? A simplified structure will group fees into two main categories:

1 Contributions for Everyday Living Costs

These cover daily services like meals, laundry, cleaning, and gardening.

Basic Daily Fee (BDF): All residents pay this to help cover general living expenses.

Hotelling Supplement:

» Currently paid fully by the government.

» From 1 November, residents who can afford it will contribute.

» The government continues to pay the rest, or all of it for those who can’t afford to contribute.

2 Contributions for Non-Clinical Care

This includes personal support like bathing, dressing, mobility, and activities.

Non-Clinical Care Contribution (NCCC):

» A new means-tested fee based on income and assets.

» Applies only to non-clinical care. Clinical care will be fully government-funded.

» People who can’t afford it won’t be asked to contribute.

Caps and Protections:

» Daily cap: No more than $101.16/day (indexed).

» Lifetime cap: $135,318.69 (indexed) OR 4 years (1460 cumulative days), whichever occurs first.

» Contributions under the Support at Home Program count toward the lifetime cap.

3 Higher Everyday Living Fee (Optional Services)

Homes can offer premium extras like upgraded meals or wine. These are optional and charged as Higher Everyday Living Fees – you choose whether to pay for them.

What should I do now?

» Plan ahead: If you’re considering aged care later this year, be aware costs will change.

» Get assessed: Services Australia can help determine what you may need to contribute.

» Stay informed: Fees are indexed and may change over time.

Estimate Costs

Use the Aged Care Guide Calculator to get a personalised cost estimate.

Useful resources

Aged Care home estimator: Calculate the costs of aged care (scan QR code)

Home is where comfort and independence meet – with the right support, you don’t have to do it alone.

What are the first steps when finding home care?

Starting the journey to organise home care for yourself or a loved one can feel overwhelming – but you’re not alone. Whether you’re looking for government-funded services or private help at home, knowing where to begin makes the process much more manageable.

1

Understand what home care is

Home care supports older Australians to stay independent in their own home for longer. Services can include:

» Help with cleaning, cooking or showering

» Transport to appointments

» Nursing or allied health support

» Social connection and companionship

You can choose government-funded home care or pay for services privately. Many people do a mix of both.

2 Check your eligibility

To access government-funded home care, you need to:

» Be 65 or older (50+ for Aboriginal and Torres Strait Islander people), or

» Be younger with a disability, dementia, or other complex needs

You must complete a free assessment through My Aged Care, the Government’s aged care gateway.

Use Aged Care Guide to find and compare trusted providers near you. (scan QR code)

Note: A new government program Support at Home commenced on 1 November 2025, replacing Home Care Packages and Short-Term Restorative Care.

The Commonwealth Home Support Programme continues and will transition no earlier than 1 July 2027.

Contributions and access to services may change for new recipients after that date. Visit: agedcareguide.com.au/fees for the latest updates.

3 Get assessed

Call My Aged Care on 1800 200 422 or apply online at myagedcare.gov.au to organise an assessment.

There are two main types:

» RAS (Regional Assessment Service) – for basic support through the Commonwealth Home Support Programme (CHSP)

» ACAT/ACAS Assessment – for more complex needs, including Home Care Packages

An assessor will visit your home to talk through your situation and decide which level of care you’re eligible for.

4 Waitlists and timing

For CHSP, services may start quite quickly. For Home Care Packages, there is usually a waitlist – from several weeks to over 12 months depending on the level of support and where you live.

You’ll receive a letter from My Aged Care confirming your approved care level and your place in the national queue.

5 Choose a provider

Once approved, you can begin comparing home care providers based on:

» Services offered

» Costs and fees

» Availability in your area

» Reputation and customer reviews

What services are available with my Support at Home package?

Support at Home services are designed to help older Australians stay independent at home for as long as possible. Depending on your assessed needs and approved budget level under the Support at Home program, services can include:

Support at Home services

» Personal care (help with showering, dressing, grooming)

» Cleaning, laundry, and household help

» Meal preparation

» Transport to appointments or social activities

» Shopping assistance

» Nursing or allied health support (e.g., physiotherapy, podiatry)

» Help with medication and health monitoring

» Garden maintenance and home safety modifications

Trusted Home Care for Seniors

We care. We support. We empower.

Why families choose AMCS

– Tailored quality care that meets individual needs

– Clear communication and transparency

– Multicultural understanding

– Deep connection, trust, and dependability

– Peace of mind for carers

Tailored packages

You can tailor your package to suit what matters most to you.

Your provider will work with you to create a care plan that reflects your preferences and priorities. For a full list of services, visit: myagedcare.gov.au (scan QR code)

For over 40 years, our professional team has empowered the lives of senior Victorians, supporting safe, independent living at home. AMCS is your trusted multicultural community services organisation.

We understand every person’s care journey is unique. Our approach is personalised, respectful, and reliable.

Home Care Services

– Domestic assistance

– Transport

– Social support groups

– Personal care

– Allied Health

– Gardening

– Health & Wellness checks and more

Find out how our team can support you today.

Access to Community Support Programs

– Respite care and social connection groups

– Digital technology training and workshops

– Programs for carers of people living with dementia

Call 03 9689 9170

info@amcservices.org.au

Costs of home care explained

While Home Care Packages are subsidised by the Australian Government, you may still be asked to contribute toward the cost of your care depending on your financial situation. There are three types of fees you might pay:

Care and Support Contribution

You’ll contribute a means-tested percentage of the service cost, based on your income and assets. There is no set daily fee under Support at Home. Some clinical services remain fully funded, while everyday living supports have moderate to higher co-contributions.

Independence and Everyday Living Contribution

This is a percentage-based contribution toward the cost of independence and everyday-living services where the amount depends on your income and assets.

This contribution replaces the old “income-tested care fee” from the Home Care Package system

Additional fees

For extra services outside the package funding (e.g., higher-end equipment or private services).

Check your contribution estimate

Your Support at Home contributions are protected by a lifetime cap (indexed in March and September). Services Australia will notify you (and your provider) of any contribution amounts that apply based on your income and assets.

Learn more or check your contribution estimate at myagedcare.gov.au

For more information on Support at Home, visit: myagedcare.gov.au (scan QR code)

Important Update:

From 1 November 2025, Support at Home replaced Home Care Packages and Short-Term Restorative Care. Fees and contributions are pay-as-you-use and depend on the service type and your means assessment. For the latest official details, visit myagedcare.gov.au

Scan the QR code or visit agedcareguide.com.au/fees for the latest updates.

Looking for a provider who puts you first?

Care Connect is here to make life easier for you or your loved one, helping you live the life you love.

For care, not profit. Every dollar goes back into improving your care

Trusted for 30 years - supporting over 85,000 clients

Dedicated, local Care Partners – delivering and monitoring tailored care plans

Experts in Home Care – from everyday help through to complex care

Let us take care of the details so you can focus on what matters most. Contact our friendly team today!

Finding and choosing a home care provider

Start here

Choosing the right provider can make a big difference to your quality of life. Here are some simple steps to guide you:

Compare providers online

Use the free comparison tool at agedcareguide.com.au/compare to explore local home care providers, see what services they offer, compare costs, and check availability.

(scan QR code)

Some providers may be able to start straight away, while others could have a delay – it’s worth asking early. Ask questions Speak directly with providers about your care needs, how flexible their services are, and what fees may apply.

Choose a provider who feels right

A good provider will take the time to understand your goals, listen to what’s important to you, and build a care plan around your lifestyle. Check for waitlists

High quality in-home care

For more than 30 years, AccessCare has been empowering older Australians to continue living independently in their own homes.

We provide our clients with customised support, and offer everything from help around the house, transportation to medical appointments and social outings, through to comprehensive Home Care Packages and in-home nursing.

AccessCare is supported by the Kingston City Council, so our team can offer unmatched local knowledge, professional advice and care management.

To find out how we can support you, please contact our team:

Home care checklist: What to do when you need help at home

Use this checklist to guide you through the key steps in accessing home care –from applying for a package to choosing the right provider.

Checklist

1 Understand your needs

2 Get assessed

3 Understand the costs

4 Compare and choose a provider

Ask about:

q Think about the support you need (e.g. personal care, help with cleaning, transport)

q Consider how often you need support (daily, weekly, short-term or ongoing)

q Call My Aged Care on 1800 200 422 or apply for an assessment online

q Book a free in-home assessment under Single Assessment System (was ACAT/ACAS)

q Prepare by writing down your needs, current health, and home environment

q Learn about government subsidies through My Aged Care

q Find out if you’ll need to pay an income-tested care fee

q Ask about basic daily fees and any additional service fees

q Use trusted tools like agedcareguide.com.au/compare to review providers near you

q Check reviews, availability, service options, and pricing

q Call or meet with at least 1–3 providers to compare

q How care plans are tailored to your goals

q Who will be providing care (same person each time?)

q Cancellation policies, minimum hours, and flexibility

q How they handle feedback or complaints

5 Sign your agreement

6 Review your services regularly

Helpful contacts

q Review the Home Care Agreement carefully before signing

q Make sure your Care Plan reflects your priorities and needs

q Understand how your funding will be spent and if any unspent funds will carry over

q Schedule a regular care plan review (at least once a year or when your needs change)

q Speak up if something isn’t working – your provider should adapt with you

q Reassess under Single Assessment System if your needs increase and you may need to move to a higher package level

My Aged Care

1800 200 422

Need help comparing aged care options?

Aged Care Guide

Compare providers: agedcareguide.com.au/compare

Care you can count on

For over 135 years, Calvary has been a trusted provider of compassionate, high-quality care to communities across Australia. From hospital stays to home support, retirement living to aged care, we’re here for you at every stage of life.

Our Services

Hospitals

Comprehensive care with a focus on holistic, person-centred care.

Home Care

Reliable support to help you stay safe and independent at home.

Retirement Living

Low-maintenance, connected living with help when you need it.

Respite & Residential Aged Care

Supportive communities with tailored 24/7 care, whether it’s permanent or short-term respite.

Caring for ageing parents? Don’t forget to care for yourself

Caring for ageing parents is one of the most meaningful things you can do – but let’s be honest, it can also be exhausting. The physical demands, the emotional toll, the guilt of not doing “enough” - it all adds up.

If you’re in this role, you’re not alone. And while your focus is on your loved one, it’s just as important to look after yourselfemotionally and physically.

Start with the heart

Let yourself feel. It’s okay to be overwhelmed, frustrated, or sad. Talk to someone - a friend, a counsellor, another carer. You don’t need to carry this all on your own.

Consider writing a diary or even taking a quiet moment each day to breathe and centre yourself. These small acts of self-kindness can go a long way.

Keep moving, stay strong

Even a 20-minute walk can clear your head. Stretch while the kettle boils. Choose food that fuels you. You don’t need a gym – just small, steady steps to keep your body going as strong as your heart.

And sleep. Please don’t trade it away. Without rest, everything feels harder.

Carer Allowance

How to apply for Carer Allowance and Carer Payment

A supplementary payment if you care for someone who needs daily support.

Help is closer than you think

You don’t have to do this alone. There are services in Victoria that support family carers like you:

Carer Gateway 1800 422 737 carergateway.gov.au

Free counselling, coaching, respite and peer support.

Carers Victoria 1800 514 845 carersvictoria.org.au

Education, advocacy, carer support groups.

Dementia Australia 1800 100 500 dementia.org.au

Support and advice for carers of people living with dementia

Carer Payment

Support for those providing constant care to someone with a disability, medical condition, or an adult who’s frail aged.

Aged Care Guide

Visit agedcareguide. com.au for resources, articles, and information about key services.

Transport options for seniors: Getting around Victoria

Getting from A to B shouldn’t be a barrier to living well.

In Victoria, seniors have access to a wide range of affordable, accessible, and reliable transport services that support independence, social connection, and participation –whether you live in Melbourne, the Mornington Peninsula, Geelong, or a regional town.

Seniors & pensioner concession fares (Victoria)

Victorian Seniors Card holders and Pensioner Concession Card holders receive discounted fares across the entire public transport network.

Where discounts apply

» Metro trains

» Trams

» Buses (including SmartBus)

» V/Line regional trains and coaches

Myki concession faress

Your concession entitlement is activated on your Seniors myki or Concession myki, giving you discounted travel automatically.

Seniors myki benefits

» Cheaper fares for all travel

» Daily fare cap at concession rate (significantly lower than full fare)

» Automatically applied when using your Seniors myki

Regional & long-distance travel (V/Line Concessions)

Seniors and concession card holders receive approximately 50% off V/Line fares across the state.

This applies to travel between Melbourne and major Victorian regional centres including: Geelong, Ballarat, Bendigo, Shepparton, Warrnambool, Sale/Bairnsdale, Albury (NSW border), Ararat, Swan Hill and Mildura coach connections.

V/Line also offers:

» Off-peak discounts

» Seniors fares on weekends

» Low-cost travel on intra-regional routes

learn more: vline.com.au, or call the number below

Free Travel for Victorian Seniors: Victorian Seniors Card holders are eligible for two free off-peak annual travel vouchers, which can be used on:

• V/Line trains

• V/Line coaches

• Selected long-distance journeys

Cities and regions where vouchers can be used include: Ballarat, Bendigo, Geelong, Traralgon, Seymour, Shepparton, Albury, Warrnambool, Bairnsdale and more.

Community transport services

For seniors who cannot easily use public transport, community transport provides door-to-door assistance for:

» Medical appointments

» Shopping trips

» Social activities

» Day programs and community events

These services are delivered by local councils, neighbourhood houses, and community organisations.

Eligibility

Generally available to people aged 65+, or 50+ for Aboriginal and Torres Strait Islander people, who have difficulty using regular public transport. Or who are supported under My Aged Care’s Support at Home Program.

To find a service near you: Contact My Aged Care or your local council

Multi Purpose Taxi Program (MPTP) – Victoria’s taxi subsidy scheme

Victoria’s equivalent to a taxi subsidy scheme is the MPTP, supporting people who cannot use public transport safely or independently due to disability or mobility limitations.

What it provides » 50% off the taxi fare, up to $60 per trip

» Valid for taxis, wheelchairaccessible taxis, and some rideshare providers

» Cardholders can travel anywhere in Victoria

Eligibility Must be a permanent Victorian resident with:

» A significant mobility or disability condition, and

» Difficulty using regular public transport

Apply: ptv.vic.gov.au/mptp or call:

Services available across Victoria include:

» Uber, 13Cabs, Silver Top Taxis, & Sheba

» Uber Assist and 13Cabs Maxi Taxis for extra room or mobility aids

» Local council–supported community shuttles in some regions (e.g., Mornington Peninsula, Yarra Ranges)

Ride-share providers often include features such as: Assistive driver training, Upfront pricing, Door-to-door support

Helpful tip: If you have a Victorian Seniors Card, you automatically qualify for:

• Concession myki fares

• Free annual V/Line travel vouchers

• Discounts on regional and intra-state journeys

Public Transport Victoria’s website provides updated timetable changes, accessibility information, and fare calculators to help plan travel.

Live well with choice and peace of mind

Care and support tailored just for you with Uniting AgeWell

Support at home

Get assistance with personal and clinical care, household chores, assistive technology and transport

Community support and wellbeing

Remain connected with social groups, outings, individual support at home, respite and carer services

Strength and resilience

Restore and maintain independence and wellbeing with allied health services, specialist gyms and exercise programs*

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Maintain an independent lifestyle in one of our vibrant retirement living communities

With services across Victoria, Uniting AgeWell’s expert team can help you ﬁnd the care and support to meet your needs.

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How to compare home care providers after you’ve been assigned a package

From 1 November 2025, in-home care is delivered under Support at Home.

If you previously had a Home Care Package (HCP), you move across automatically. You do not re-apply. Your budget now follows Support at Home rules. CHSP continues separately and will transition later (no earlier than 1 July 2027).

If you’ve recently been approved for the Support at Home program then the next step is to choose a provider to manage your budget and deliver the services you need to stay safe and independent at home. But not all providers are the same, and their pricing, flexibility and service models can vary.

Here’s what to look out for, and what’s considered standard vs optional when it comes to costs.

Step 1: Match services to your needs

Start by identifying what support you need: personal care, help around the house, nursing, transport, or social outings. Some providers are better with complex care, others focus on companionship and wellness.

Step 2: Understand the fees: What’s normal vs optional?

Important note for 2025: Under Support at Home, providers must publish clear standard prices (often bundled or itemised differently from HCP-era fee structures). Use the table below as a comparison aid only and always request a onepage monthly example showing your total hours of care and any out-of-pocket costs.

Tip: Ask how they’ll tailor services to your care plan and if they’re able to adapt as your needs change.

Fee Type

Care management fee

Package management fee

Hourly rates

Exit fees

Set-up or onboarding fee

Top-up or private fees

What’s

Often shown as a coordination component (previously ~15–20% under HCP).

May be bundled into service rates or shown lower.

Previously shown as 10–15% under HCP. May be capped, reduced or absorbed.

Commonly around $55–$75/hr for personal care, cleaning, nursing, etc.

Historically up to $500.

Sometimes a one-off to start services.

Optional if you need more support than your budget covers.

Rates vary –ask for a full price list.

Many have removed this.

Often waived to attract new clients.

Flexible private-pay options available.

Tip: Look beyond percentages. Ask, “How many direct care hours will I get each month after all costs?”

(Background on the new pricing approach: providers set and publish reasonable, transparent prices under Support at Home.) myagedcare.gov.au

How to compare home care providers after you’ve been assigned a package

Cont’d

Step 3:

Look for flexibility

Can you choose your own support worker? Will they use your preferred physiotherapist or cleaner? Providers who offer flexibility and control usually deliver a more personalised experience.

Step 4:

Check for cultural fit & reputation

Ask friends or family for recommendations, read reviews, and speak with providers about language or cultural preferences. A good provider will listen and tailor your plan.

Step 5:

It’s OK to change providers

You’re not locked in. If the fit isn’t right, you can switch. Your arrangements move with you and a new provider can support the transition.

Ready to compare?

Aged Care Guide

Shortlist local providers by services, fees, reviews and location, then enquire directly.

Compare providers agedcareguide.com.au/compare

Prefer to talk it through?

Speak with the Aged Care Guide team for help narrowing your shortlist and questions to ask on your first call.

Need help comparing aged care options?

•

•24/7

•

Technology and tools to help you stay home longer.

A guide to home safety & modifications for older people

Home safety and smart modifications are important considerations to remain independent for longer.

As we age, our homes should continue to be a place of comfort, not risk. But everyday activities – like getting in and out of the shower, climbing stairs, or simply reaching up into a cupboard – can become more difficult and potentially dangerous over time. That’s why home safety and smart modifications are important considerations to remain independent for longer.

Common home hazards

Even the most familiar home can present safety risks. Here are some of the most common concerns:

» Slippery floors, especially in bathrooms or kitchens

» Poor lighting, which increases the risk of tripping or falls

» Steps or uneven surfaces at entrances or within rooms

» Cluttered spaces that limit movement or access to mobility aids

» Hard-to-reach storage that requires bending or stretching

» Bathrooms without rails or seating, which can become high-risk zones

A professional home safety assessment can help identify which modifications may reduce these risks and support your mobility and wellbeing.

Types of home modifications

Home modifications can range from basic equipment to major structural changes, depending on the needs of the individual.

Simple modifications

» Grab rails in bathrooms, toilets, or along hallways

» Non-slip flooring or floor mats

» Shower chairs, hand-held shower heads

» Lever-style door handles and tap turners

» Ramps or threshold wedges for easier entry

Complex modifications

» Bathroom renovations (e.g. walk-in showers, raised toilets)

» Stair lifts or platform lifts

» Kitchen redesign for accessibility

» Widened doorways for mobility equipment These changes don’t just support safety –they promote independence and dignity.

A guide to home safety & modifications for older people

Cont’d

What funding is available?

The Australian Government offers financial support for eligible seniors through several programs:

1. Commonwealth Home Support Programme (CHSP)

» For older people needing entry-level support to remain at home

» Geat2GO initiative provides up to $2,500 per year for essential home modifications and assistive technology

» Covers equipment such as handrails, ramps, mobility aids, and bathroom modifications

» Requires a My Aged Care assessment (call 1800 200 422)

2. Support at Home

» For those with ongoing care needs replacing HCP and STRC

» Home modifications can be included as part of your care plan, based on safety, mobility, and clinical recommendations

» Must be arranged through your approved provider

3. Department of Veterans’ Affairs (DVA)

» Through the Rehabilitation Appliances Program (RAP), eligible veterans can access home modifications and medical equipment

» Requires clinical assessment and approval

4. National Disability Insurance Scheme (NDIS)

» For Australians under 65 living with disability

» Funding available for home modifications related to functional needs

5. Local councils and state-based schemes

» Some VIC councils offer small grants or rebates for home safety equipment (e.g., rails, ramps, smoke alarms).

» Safe at Home (Victorian Government) may assist with equipment for medical treatment or mobility.

How to get started

q Get Assessed

» Contact My Aged Care for a home support assessment

» For veterans, speak to your GP or healthcare provider

q Consult an Occupational Therapist (OT)

» OTs recommend modifications tailored to your abilities and home layout

q Choose Trusted Providers

» Work with licensed builders or modification specialists familiar with accessible design

» Ask if they have experience delivering CHSP/HCP-funded services

q Stay Proactive

» Don’t wait until after a fall or hospital stay – early modifications can prevent incidents and preserve independence

A safer home = a longer stay at home

With the right modifications and support, ageing in place can be a safer, more enjoyable experience. Whether it’s a simple grab rail or a full bathroom redesign, government-funded home modifications are designed to help you stay in control of your life – and your home – for as long as possible.

For more information, visit: myagedcare.gov.au

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Smart assistants & voice-controlled devices

For many older people wanting to stay safe, connected, and independent at home, today’s smart technology offers more support than ever before.

From voice-activated assistants to motion sensors and health trackers, these tools are reshaping how we care – offering practical help with daily routines, early warning for health concerns, and peace of mind for families.

Voice-controlled support

These help with daily tasks, communication, and emergency prompts:

» Google Nest Hub / Google Home

» Amazon Echo / Alexa

» Apple HomePod with Siri

Benefits:

» Voice-activated calls or reminders for medication, hydration and appointments

» Integration with other smart home devices

» Can be set to check in with family (e.g., “Alexa, call my daughter”)

Security & surveillance cameras

These help detect unusual activity, intruders, or monitor wellbeing:

External cameras

(e.g. Ring, Arlo, Google Nest Cam):

» Motion alerts for unusual movement around doors or driveways

» Two-way audio for communication

» Cloud or app-based monitoring by family

Internal cameras:

» Can be useful in shared areas like kitchens or hallways (with informed consent)

» In dementia care, used cautiously to monitor agitation or wandering

Ethical Note: Always consider dignity, privacy, and legal guardianship. Consent is key unless covered under substituted decision-making frameworks.

Helping you live with dignity and

Surgical House proudly offers you:

A wide range of everyday healthcare and specialist products to support you age at home

Hard-to-find medical items and specialised products for complex or chronic conditions

Caring, knowledgeable support to help you choose the right products.

Easy online ordering with fast, reliable delivery Australia-wide.

Free shipping on orders over $250 to metro areas and competitive, flat rates elsewhere

Access to premium and trusted Australian and global healthcare brands

From everyday essentials to specialised products

We carry thousands of items to meet all your daily living needs as you age at home

We understand the needs of older Australians and the carers who support them. Whether you ’ re managing your own care or assisting a loved one to live independently at home, our expert team provides trusted healthcare consumables and equipment, tailored to your needs.

Proudly Australian and family-owned, Surgical House has been supplying the healthcare, aged care and disability sectors for over 40 years.

Smart assistants & voice-controlled devices

Cont’d

Activity & movement sensors

These track daily patterns, sending alerts for concerning changes (e.g., no bathroom visits overnight):

» Bed exit alarms (detect when a person leaves the bed and doesn’t return)

» Motion sensors in hallways, kitchen, or bathrooms

» Door sensors (e.g. wandering alerts if someone exits at night)

Cognitive & behavioural monitoring tools

Emerging technologies that monitor behavioural changes linked to cognitive decline:

» AI-powered home sensors: detect changes in routines (e.g. eating, sleeping)

» Smart pill dispensers: log and alert when medications are missed

Health monitoring devices

Used to track and alert carers to changes in health:

» Smartwatches with heart rate, blood oxygen, or fall detection (e.g. Apple Watch, Fitbit, Samsung Galaxy Watch)

» Blood pressure cuffs and glucose monitors that sync to caregiver apps

» Emergency pendants with vital sign tracking

For people living with dementia:

» Wander management systems (e.g., wearable GPS trackers with geo-fencing)

» Smart locks with caregiver-controlled access

» Voice reminders: automated voice cues throughout the home (“It’s time to eat”)

» Interactive robotic comfort pet: Designed to provide emotional support and companionship for older adults

Other assistive tech:

» Automatic lights (triggered by motion to prevent falls at night)

» Smart plugs: remotely control or schedule appliances

» Leak and smoke detectors: send alerts to family/caregivers

The right tech = confidence to live independently

With the right mix of tools and thoughtful setup, smart technology can support independence, safety, and a stronger connection to loved ones.

Moving into care is about more than a place to live – it’s about support, dignity and peace of mind.

Preparing for the next chapter: A guide for families and older Australians

What you’ll find in this section:

1 The emotional journey

» Coming to terms with change, loss, and new beginnings

» Supporting autonomy, identity and dignity when moving into care

» Advance Care Planning: Making your values known and respected

2 Practical realities & speaking up when it matters

» What daily life in aged care looks like

» Food, dining, and activity options

» How concerns and complaints are managed

Entering aged care is a significant life transition – one that can bring mixed emotions, big decisions, and important conversations. Whether you’re considering residential care for yourself or a loved one, this section is here to support you with clarity, empathy, and practical guidance.

Like any major life event – a new job, a new home, or retirement – this move is also a time to pause, reflect, and plan. From reviewing your legal arrangements to talking about care preferences, it’s about ensuring the next chapter is one of comfort, dignity, and choice.

We know it’s not always easy. Change rarely is. But with the right information and support, it can be a step toward greater peace of mind – for everyone involved.

» Ways to speak up or advocate for a loved one

3 Legal and life planning

» Getting your affairs in order (without being overwhelmed)

» Understanding wills, power of attorney & enduring guardianship

» Protecting your health and financial wishes for the future

4 Forward planning with purpose

» Yes, this includes funerals – but it’s not about endings

» Learn how to honour a life well lived and support those left behind

» Featuring expert guidance and trusted services

Transitions into aged care: “Am I doing the right thing?”

1 Navigating the emotional transition into aged care – for families and their loved ones

Moving into aged care is never just a logistical decision. For many families, it is a decision wrapped in years of caregiving, emotional highs and lows, and the quiet heartbreak of watching someone you love need more support than you can give. This transition often marks a shift in roles, routines, and relationships – and for both the older person and their family – it can feel like a major life loss before it begins to feel like a new beginning.

2 From the family carer’s perspective

If you’re helping your parent or partner move into aged care, chances are you’ve spent countless hours worrying, researching, and caring for them at home. When the move finally happens, even when it’s the right call, the emotional weight can be overwhelming.

You may experience:

» Guilt – “Should I have tried harder?” “Could we have kept them home a bit longer?”

» Relief – followed by shame for feeling that way

» Grief – a sense of loss for what life used to be

» Stress and fatigue – from juggling family, finances, logistics, and decisions

» Disconnection – from a role that once defined your daily life These feelings are deeply human. Loving someone doesn’t mean doing everything alone – it means doing what’s best for their care, even when it’s hard.

3 From the older person’s perspective

For the person moving into care, the emotional toll can be quiet but profound. It can feel like a loss of control. A shift from home to facility. From being independent to being “looked after.” Even when care is excellent, the transition can challenge a person’s identity and sense of purpose.

Common emotional responses include:

» Grief – for their home, their freedom, even their former self

» Fear – of what this next stage holds

» Loneliness – surrounded by strangers, routines, and rules

» Loss of autonomy – meals at set times, limited say in daily decisions

» A quiet sadness – the unspoken realisation that this might be their final move

4 Self-determination, even in care

Psychologists refer to Self-Determination Theory, which says people thrive when three basic needs are met:

» Autonomy – the ability to make choices

» Competence – the ability to do things that matter

» Relatedness – feeling connected to others

A move into care can challenge all three. But with the right support, these needs don’t have to disappear – they just need to be reimagined

5 How to support a dignified, meaningful transition

Whether you’re a family member or a care worker, small things can make a huge difference in preserving a person’s identity, dignity, and wellbeing during this vulnerable transition.

» Involve them in decisions – Let them choose the facility, help pack, pick their bedding or photos for the room. Small choices are powerful.

» Preserve routines – Morning tea at 10am? A daily walk at 4? These rituals can anchor a person in unfamiliar surroundings.

» Celebrate their independence –Encourage them to speak up, move freely, participate in activities, and set their own pace.

» Be present, but not overbearing –Regular visits, shared meals, or phone calls help maintain connection – but also allow space to adapt.

» Name the emotions – Grief, fear, anger, guilt – they’re all valid. Normalising these feelings helps everyone process them more gently.

6 A new chapter, with compassion

This may be a new chapter – but it doesn’t have to be a loss of self. With empathy, honesty, and support, families and older people can navigate this transition together, not as the end of something, but the beginning of a different kind of care. One still rooted in love, dignity, and connection.

Support services

For placement help or support, visit agedcareguide.com.au (Scan QR code)

Need help comparing aged care options?

1300 186 688

Grieving before they’re gone

1 Understanding the silent grief of dementia

When someone you love is diagnosed with dementia, the grief often begins long before the final goodbye. It’s a quiet, confusing kind of mourning – because they’re still here, but slowly slipping away. This experience, sometimes called “ambiguous loss” or “anticipatory grief”, affects many families and carers. It can be difficult to name, harder to explain, and even harder to process – because the person you love is still alive, yet no longer the version you once knew.

2 What does this grief feel like?

Grieving someone with dementia often comes in waves. It can begin with the diagnosis, swell as memories fade, and continue as personalities shift and daily conversations become harder.

You may grieve:

» The loss of shared memories or conversations.

» Their former personality or sense of humour.

» Their independence and decisionmaking.

» Your own role in the relationship (partner, child, friend, carer).

And this grief often carries guilt: “How can I grieve someone who is still alive?” or “I should be grateful they’re still here.”

3 The Science of “ambiguous loss”

Coined by Dr Pauline Boss, ambiguous loss refers to the type of loss that occurs without closure or certainty. Dementia fits this definition painfully well – the person is physically present, but psychologically altered. Unlike other kinds of loss, this one offers no clear endpoint, no ritual, no social permission to grieve.

Research shows that carers of people with dementia often experience:

» Higher rates of prolonged or complicated grief.

» Increased emotional exhaustion and burnout.

» Feelings of isolation, especially when friends don’t understand the slow, living loss.

Understanding that what you’re feeling is grief – real, valid grief – can be the first step toward healing.

The stages of grief – when goodbye takes years

The five stages of grief – originally outlined by Elisabeth Kübler-Ross – don’t always follow a straight line, especially with dementia. But they can still help make sense of what you may be feeling:

1. Denial – “Maybe it’s just forgetfulness.”

2. Anger – “This isn’t fair. They don’t deserve this.”

3. Bargaining – “If I just try harder to connect, maybe they’ll come back.”

4. Depression – “I miss them. And they’re right in front of me.”

5. Acceptance – “They are still here in new ways. I can love them differently now.”

You might cycle through these stages again and again. That’s normal.

5 Ways to cope with living grief

» Acknowledge the grief – It’s real, and it deserves your compassion.

» Seek support – Counselling, carer groups, or online forums can offer relief.

» Create new moments – Focus on connection, even when words are few.

» Celebrate small wins – A smile, a laugh, a moment of clarity.

» Take breaks without guilt – You can love deeply and still need space.

Support services

They are still here – and so are you

Grieving someone with dementia is complex and lasting. It’s okay to feel heartbroken, tired, and grateful all at once. What matters most is that they feel loved – and that you care for yourself, too.

For carer support services and dementia advice, call the National Dementia Helpline or visit dementia.org.au (scan QR code)

National Dementia Helpline 1800 100 500

Talking about ageing, changing needs, and care – with compassion and courage.

Conversations about ageing or shifting independence can feel overwhelming. But avoiding them can lead to confusion, missed opportunities, and unspoken wishes. Whether you’re a partner, child, or the older person yourself, gently weaving these talks into daily life can build shared understanding and peace of mind.

1 Tips to approach the conversation:

» Choose the right moment –quiet and comfortable helps

» Lead with love –“I want us to plan together”

» Be specific – “After the fall, I’ve thought more about support”

» Listen with patience and openness

These conversations are about dignity –and they can strengthen connection.

Let’s talk about the inevitable – gently:

Talking about death won’t make it happen but silence can prevent us from honouring wishes or preparing well.

These talks are about showing up for one another.

3 Why it’s worth it:

» Reduces fear and confusion

» Respects emotional, cultural, or spiritual needs

» Lightens the load on loved ones

Just starting the conversation matters.

Forward planning with purpose

Forward planning means your wishes are clear – and your loved ones are supported.

Legacy, funeral planning & honouring a life

Talking about death isn’t easy – but planning ahead can ease the burden for everyone. It’s not just about logistics or legalities. It’s about honouring a life well lived and making sure that, when the time comes, things are carried out with care and clarity.

Why planning matters

Just as we plan for a birth or a wedding, planning for end-of-life helps loved ones feel more prepared and less overwhelmed. Whether it’s choosing between a burial or cremation, deciding on music or readings, or documenting preferences for a memorial, having these conversations early ensures wishes are respected.

A personal legacy

Legacy is more than just paperwork – it’s about stories, values and memories. Many people choose to leave a personal mark: writing letters to loved ones, recording a short video, creating a memory book or nominating a cause for donations in their name. These are simple but meaningful ways to leave behind something lasting.

Funeral planning basics

You don’t need to know all the answers, but a few early decisions can make a big difference. Consider:

» Appointing someone to manage your funeral arrangements.

» Pre-selecting a funeral director or service.

» Documenting music, poems, or religious/ cultural preferences.

» Noting if you’d prefer a smaller private ceremony or public celebration.

Prepaid funeral plans are also an option, offering financial and emotional relief for families later.

Support when it’s needed

For those supporting a loved one through this process, grief can begin long before the final goodbye. Take time to talk, listen and ask what’s important to them. When the time comes, having a plan already in place allows families to focus on what matters most – being there for each other.

Preparing for the end doesn’t mean giving up –it means showing up, with love and intention.

Planning ahead: Advance Care Planning (ACP)

Making sure your voice is heard, even if you can’t speak for yourself

Advance Care Planning is all about making your healthcare wishes known before you’re ever in a situation where you can’t make decisions yourself – such as during a serious illness or after a medical emergency.

It gives you the opportunity to say what matters to you, and it gives your loved ones peace of mind knowing they’re doing what you would want.

What is an Advance Care Directive?

An Advance Care Directive (ACD) is the legal document you complete as part of your planning. It outlines:

» The types of treatment you would or wouldn’t want (like life support, CPR, or feeding tubes).

» Your preferences for comfort and care (such as pain relief, staying at home, or cultural/religious wishes).

» Who you want to make decisions for you if you’re unable to.

Do I need one?

You don’t have to have one, but it’s strongly encouraged – especially if:

» You’re moving into aged care.

» You’re managing a long-term illness or dementia.

» You simply want to stay in control of your future healthcare.

Aged care homes will usually ask about this when you move in. While it’s not required by law, it helps staff deliver care that respects your values and choices.

How do I get one?

You can start the process by:

» Talking to your doctor or aged care provider.

» Visiting advancecareplanning.org.au to download forms for your state or territory.

» Appointing a trusted person to act on your behalf (often called a substitute decisionmaker or enduring guardian).

Things to include in your plan:

» “If I can’t recognise my family, I want comfort care only.”

» “I would want every medical treatment if there’s a chance of recovery.”

» “I’d like music or prayer during my care.”

» “I do not want to be transferred to hospital unless necessary.”

Advance Care Planning helps you stay in charge of your care – even when life doesn’t go to plan. It’s not just about preparing for the end – it’s about protecting your values and giving your loved ones confidence in doing what’s right for you.

Advance Care Planning Services

For more information, visit advancecareplanning.org.au (Scan QR code)

Funerals: A thoughtful approach to planning ahead

Why pre-planning matters

Choosing a funeral director early means your wishes, or those of your loved one, are respected and carried out without urgency. It also ensures key details - such as burial or cremation preferences, cultural or religious practices, and service arrangements - are documented and communicated in advance.

Choosing the right Funeral Director

Recommendations matter: Ask friends, family, aged care staff or your GP for referrals.

Services provided: Ask what’s includedtransport, paperwork, service coordination, viewing, or cultural rituals.

When moving into an aged care home, families are often asked whether a funeral director has been nominated. While it may feel confronting, having these details organised in advance can ease emotional and practical pressure when the time comes. Making decisions during a time of grief can be overwhelming - planning ahead gives families clarity, confidence, and peace of mind.

Communication & care: Choose someone who listens, explains clearly, and offers compassionate support.

Transparency on costs: Request a full itemised quote and clarify which services are optional.

Cultural & personal fit: Make sure they can honour spiritual, cultural or family preferences. Use the directory: Aged Care Guide

What happens after a resident passes away?

When a resident passes away in an aged care home, the staff will contact the nominated next of kin and, if a funeral director has been selected, arrange for them to be notified. The home will typically assist with initial paperwork and provide time for family and friends to visit, say goodbye, and begin making arrangements.

Since 1891, families have trusted us to walk beside them through life’s most tender moments. Joseph Le Pine began in Richmond as a skilled carpenter, crafting coffins with care and compassion. Together with his family, he built a legacy of service and understanding.

Today, that legacy lives on in 20 funeral homes across Melbourne, offering guidance and support that extends well beyond the funeral. Every life is unique, and every farewell deserves dignity. Our devoted team creates spaces for reflection and tradition, honouring all cultures with warmth, respect and heartfelt care when it matters most.

We honour tradition while embracing progress, guided by expertise and deep community connection. When families turn to us, they find more than funeral directors, they find trusted hands and open hearts. Because at Le Pine, caring isn’t what we do. It’s who we are.

We have funeral homes across metropolitan Melbourne and provide funeral services to all surrounding areas in Victoria.

A trusted farewell for every family, every culture.

At Le Pine Funerals, a farewell is never just a service; it’s a tribute to a life lived, a legacy left behind, and a family’s final act of love.

For over 130 years, families across Melbourne have turned to us for support, guidance and care during life’s most difficult moments.

We’re proud to serve all communities with dignity and cultural understanding; from Catholic and Orthodox services to Buddhist, Hindu, and contemporary farewells. Many people choose to plan ahead, not just for peace of mind, but to make sure their wishes are known and respected. Others come to us during a time of need, seeking compassion and clarity.

In both cases, we’re here 24 hours a day, every day. With 20 locations across Melbourne, our team at Le Pine Funerals are your neighbors. We offer dedicated spaces and help you create the perfect farewell for your loved one.

Visit lepinefunerals.com.au to learn more or call your local team and arrange to meet one of our local and dedicated professionals.

Planning ahead: Wills, powers of attorney & enduring guardianship

Protecting

your choices, values and future wellbeing

As we age, having the right legal documents in place helps ensure your wishes are followed – and it takes pressure off your loved ones during difficult times.

There are two main areas to plan for:

» Your money and property

» Your healthcare and lifestyle decisions

Here’s a guide to the most important tools:

Enduring power of attorney (financial)

» What it does: Lets you appoint someone you trust to manage your money and property – such as paying bills, accessing bank accounts, or selling assets if needed.

» When it takes effect: You choose. It can start immediately or only if you lose capacity.

» Why it matters: Without this, no one –not even your partner – can legally access your finances unless they apply to the courts.

Enduring power of attorney (medical) (note: varies by state)

» What it does: Allows someone to make healthcare and medical treatment (and financial matters, if you choose) decisions on your behalf.

» Where it applies: Used in some states such as Victoria and Queensland.

» Why it matters: Ensures someone who understands your values can make informed decisions if you’re unable to speak for yourself.

What does an executor of a will do?

Understanding how this role differs from Powers of Attorney and Guardianship. An executor is the person named in a will to carry out the wishes of someone after they have died. It’s a role that only begins after death, and it is different from the role of Enduring Power of Attorney, which apply while someone is still alive but may have lost capacity.

The Executor’s key responsibilities:

» Locate and secure the will

» Apply for probate, if required (a legal process confirming the will is valid)

» Arrange the funeral (if not already planned or prepaid)

» Notify banks, Centrelink, super funds, and other institutions

» Identify and value assets and debts

» Distribute the estate according to the will

» Manage tax returns and financial closures

» Deal with disputes or legal claims against the estate

It’s a job that can take months, sometimes over a year, depending on the complexity of the estate.

Executor vs. power of attorney: What’s the difference?

Role

When it applies

Executor After death

Enduring power of attorney

While the person is alive (but lacks capacity)

What it covers

Carries out the will, distributes estate, finalises legal/financial matters

Manages finances, banking, property decisions

Who should you choose?

The executor should be someone:

» You trust to act responsibly

» Who is organised, willing, and emotionally prepared

» Ideally, not much older than you. Many people choose a family member, close friend, or solicitor. You can also appoint joint executors if needed.

Key things to know

» You can appoint different or the same people for each role

» These roles are legally binding and remain in effect if you lose capacity –unlike general powers of attorney.

» Rules vary by state, so check local requirements or speak to a solicitor.

» Make sure your appointed decision-makers know your wishes and have access to the documents when needed.

Putting these documents in place now protects your independence and peace of mind.

Understanding retirement living: How it works and what it costs

How do you enter a retirement village?

Moving into a retirement village is typically a private arrangement – not subsidised by the government. You’ll usually pay an entry contribution, which can vary widely depending on the village and location.

While it might feel like buying a home, you’re usually entering into a lease or licence agreement rather than owning the property outright.

Retirement living is an increasingly popular option for older Australians who are ready to downsize, want more lifestyle, and less home maintenance - all while staying independent. But how does it actually work? And what does it cost?

What is retirement living?

Retirement villages are purpose – built communities for older people, offering private dwellings with access to communal facilities like gardens, clubhouses, or social activities. They’re designed for people who can live independently, but who want connection and support close by.

For example, you might pay $450,000 to move into a two-bedroom unit in a retirement village. While living there, you’ll pay a weekly service fee – often around $550–$700 per month –to cover things like gardening, maintenance, security and communal facilities.

When you leave, the village operator will deduct an exit fee (also called a deferred management fee) from your original entry payment. This is commonly 30%–35% of your entry price, calculated over a set period (e.g. 10% per year over three years).

In this case, if your original contribution was $450,000, you might receive around $292,500 back after a 35% exit fee is applied.

Every village has a different financial model, so it’s essential to read the contract carefully, ask questions, and seek advice before signing.

Care you can count on

Our Services

Hospitals

Comprehensive care with a focus on holistic, person-centred care.

Home Care

Reliable support to help you stay safe and independent at home.

Retirement Living

Low-maintenance, connected living with help when you need it.

Respite & Residential Aged Care

Supportive communities with tailored 24/7 care, whether it’s permanent or short-term respite.

Melbourne

St Kilda

Williamstown

Ringwood

Eltham

Essendon

Port Phillip Bay

Strathalan Macleod

Karana Kew

Hedley Sutton Camberwell

Westhaven Footscray

The Orchards Doncaster East

Peninsula View Frankston South

Understanding retirement living: How it works and what it costs

Cont’d

What if you need more help over time?

You don’t need to move out the moment you need extra support. Many people in retirement villages apply for a Home Care Package – a government-subsidised service that can bring help right to your door. Whether it’s cleaning, meals, transport or personal care, these services can help you stay in your unit and remain independent for longer.

A continuum of care

If you’re lucky, some modern villages now offer a continuum of care – meaning they include aged care homes on-site or nearby. This setup can make transitions smoother if your needs increase over time, keeping you close to your community and support networks.

Looking to explore your options?

Visit agedcareguide.com.au/compare to view and compare retirement living communities, aged care services and home care providers in one place.

Planning ahead today can help you stay in control tomorrow.

Aged Care Guide Compare (scan QR code)

Thinking about the future?

Whether you’re looking for a loved one or for yourself, we can assist you to find your home at Parkglen Retirement Community.

Parkglen Retirement Community is a friendly, well established retirement village situated in Keysborough, near Dandenong, Melbourne. With stylish independent living units, you’ll find a home here to suit your every need. Set on over eight acres of superbly landscaped gardens, residents can enjoy the scenery, all with exterior home maintenance and gardening taken care of. A grand Oak tree, originally planted when Parkglen was built stands at the centre offering shade with dappled sunlight and is surrounded by sunny private spaces where residents can relax.

Residents can join in a host of activities on offer in the community centre, as well as having their privacy respected. With everything taken care of, new friendships and hobbies have time to flourish and grow.

At the entrance to the Village, and surrounded by all the facilities within the community centre, are our bright and relaxing apartments supporting assisted care living.

All apartments are spacious, feature private ensuites and have pleasant garden views. You live privately in your apartment but receive the benefit of hotel-style services including 3 nutritious daily meals prepared by our in-house chef and weekly house-keeping.

At Parkglen we offer Respite and Short-term accommodation with a number of recently renovated single and double room apartments available. Respite accommodation is available for a minimum stay of 7 days. 24 hours notice is required for cancellation of bookings. We do not offer weekend only or emergency respite. Services include housekeeping, laundry, meals and 24/7 monitored medical alarm. Additional services are available on a fee for service basis, and can include shopping assistance and transport. Our services are considered low supported care whilst promoting independence.

Find aged care services and providers in your local area – with ease.

In-home care services

The following pages list approved in-home care service providers and the types of support they offer to help older Australians remain independent in their own homes. From government-funded options like CHSP and DVA programs to private care and specialist services, these tables outline what each provider offers at a glance.

For additional information or to confirm service availability in your area, contact providers directly using the contact details listed, or visit agedcareguide.com.au and search for them by name.

CHSP Funded Services

The Commonwealth Home Support Programme (CHSP) funds providers to deliver entry-level support that helps older people stay at home. Services may include domestic help, transport, nursing, home maintenance, and allied health. Providers must follow CHSP service guidelines to ensure appropriate care.

Private Funding Available

Private funding means paying for home care services directly, without government subsidies. It offers faster access, more provider choice, and flexibility – ideal for those not yet approved for funding, waiting for a package, or needing extra support beyond what’s included in their current plan.

DVA Services

The Department of Veterans’ Affairs (DVA) supports eligible veterans and their families with a range of in-home care services. These include Veterans’ Home Care (VHC) for basic support, Community Nursing for more complex needs, respite care, and household assistance – to help veterans remain independent at home.

VHC Services

Veterans’ Home Care (VHC), funded by DVA, provides basic in-home help for eligible veterans and dependents. Services include personal care, domestic help, garden and home maintenance, and respite. VHC is best suited for those needing low-level support –not complex or high-care services.

In-home Care Services

2easy

4244

ACCS North & West

ACCS South & East

Acquaint

Activ8 Health Club

Active Community Group

ActivOT

953 963

9090

8544 0487

228 868

Adare Care 9801 7110

AGAPI Care Inc. 9471 1231

Age Up Health

AHP Disability Services

Albury Wodonga Health Dist Nursing Service Albury

Albury Wodonga Health Dist Nursing Service Wodonga

254 326

247 342

6051 7408

Alfred Health Carer Services - CHSP 9076 4300

All Required Care

Alliance Community

2313

769 155

Alpha Support at Home Victoria 1300 023 676

Alpine Health 5751 9300

Alpine Health - Bright 5751 9300

alpine@home Community Care Services 5755 0142

Altaira 08 8344 6400

Alternative Answers

Ambition Health

608 341

668 655

AMCS Home Care Services 9689 9170

Andrew Stewart - Hearing Connections 0411 757 622

Angels Care Australia 1800 264 357

Anna Treloar-Tanner 0490 972 201

Aspire & Grow Therapy Services 1300 440 539

At Your Service Home Care 1300 952 860

Attune Hearing (NSW, QLD, VIC, SA & WA) 1300 736 702

ATZ Home Care

Aunty Grace

101 289

080 001

Note: 1. Koori Community Aged Care Packages services available 2. Services include 24 hour care &

In-home Care Services

Auspire Care VIC

Australian Recreational Therapy Association 02 9887 2111

Australian Red Cross Aged Care Services VIC 9345 1800

Australian Unity Home Health & Care VIC

753

Australian Vietnamese Women's AssocBaybrook 9428 9078

Australian-Filipino Community Services (AFCS) 9701 3421

Avant Innovations 02 8315 2834

AVWA Home Care Services East & South 9546 2699

AVWA Planned Activity Groups North & HCPs North-East-South 9428 9078

AVWA Planned Activity Groups West & HCPs West 9396 1922

Azure Specialists Home Care Services 8612 1616

Bacchus Marsh Community Health Centre 5367 9674

Baldwin Living HomeServe 1800 911 989

Ballan Health and Care Services 5366 7999

BallyCara In-Home Care Services

272 222

Banawah Nursing Home 5866 9444

Banyule City Council Home Support Serv 9490 4222

Banyule Community Health - Greensborough 9450 2000

Banyule Community Health - West Heidelberg 9450 2000

Baptcare Coasthaven Community 13 22 78

Bartay Agency

0338

Barwon Occupational Therapy 0490 972 201

Bass Coast Health HCPs (Flexihealth) 5671 3476

BASScare Group Activities and Programs

BASScare Home Care

BASScare

Bayside Care and Support

Beaufort & Skipton Health Service

Beechworth Health Service Res Aged Care

Bellarine Community Health

4709

0050

Note 3

Note 4

In-home Care Services

Cherubs Home Cleaning and Care Support

Chinese Community Social Serv Ctr (CCSSCI) HCPs

In-home Care Services

Services

City of Port Phillip Independent Living 8563 7830

City of Port Phillip Social Supp Prog & Cora Graves Community Centre 9209 6882

City of Stonnington Care Services 8290 3224

City of Whittlesea Home Support Services 9217 2170

COASIT Aged Care (VIC) 9349 9007

Coastal Dietetics

903 659

Cohuna District Hosipital Residential Aged Care 5456 5300

Colac Area Health Home Nursing Services 5232 5255

Colac Otway Shire Older

Colbrow Care

Community Accessability Transport Service

Grampians

Community Accessability Transport Service

Hume

Community Accessability Transport Service

Loddon Mallee

Community Accessability Transport Service Northern Metro

704 530

Community Interlink (VIC) Home Care 1300 203 203

Community Visitor Scheme - Do Care

Wangaratta 5721 0200

Complete Healthcare Connect

3472 5655

Continuity Care Australia 1800 012 273

Corryong Health Community Services 02 6076 3260

Creative Art Therapy Australia CATA 8470 9525

Croatian Catholic Welfare Association

Social Support Services 9701 6131

Daisy Homes 8822 3303

Daniella Di Benedetto DieteticsDiggers Rest 0415 688 964

DDACL Aged & Disability Services 8902 9700

Developing UR Life 08 8632 9700

Dovida - Frankston& Mornington 9785 6666

Dovida - Geelong 5201 9090

Dovida - Horsham 5381 0701

Dovida - Melbourne Eastern Suburbs 9877 3773

Dovida - Melbourne Inner East 9913 7710

Dovida - Melbourne Inner North 9386 5530

Dovida - Melbourne Inner South & Bayside 9576 8545

Dovida - Melbourne Maidstone & Western Suburbs 9317 5204

Dovida - Melbourne Outer East 9754 4861

Dovida - Melbourne Outer North East 9439 6676

Dovida Australia 1300 008 018

DPV Health Home Care Services

Drake Medox

234

360 070

In-home Care Services

Easy Life Home Care

Edenhope & District Memorial

EGHS at Home

Empower Healthcare

Empower Homecare (EPHC)

EnableU Nthrn Melb

EnableU Sth East Melb -

NDIS, Home Care & Allied Health

Encara | Allied Health

761 965

Enjoy Nutrition 9386 5557

Exceptional Care

Fairview

FamilyCare Carer Support Services

Lower Hume

FamilyCare Carer Support Services

Northern Hume

FamilyCare Carer Support Services Wallan

Farris Care Services

4600

572

FCCVI Home & Community Care 9687 9011

Feed Your Future Dietetics 0432 889 752

Fernlea Community Care - Emerald 5968 3895

Fernlea Community Care - Pakenham 5968 6639

FFVS Social Support Services 9315 0601

Find a Carer

Five Good Friends Home Care Services

Foot Evolution Podiatry

Frankston City Council - Community

177 877

Fronditha Care Home Care Packages 9552 4100

Fuel Your Life

139 229

Galia Ayala - Occupational Therapist 0435 184 566

Gannawarra Council Community Care Serv 5450 9333

Gateways Support Services 5221 2984

GenPhysio

genU Aged Care Service

Get Picked Up

Gippsland Lakes Complete Health

Gippsland Lakes Complete Health HCPs

Gippsland Multicultural Services

Aged & Disability Support Services

Note: 1. Domestic

122 884

558 368

648 688

In-home Care Services

Glen Eira City Council Community

Glenarm Nursing Home 5450 9292

Glenelg House Residential Aged Care 5554 2555

Glenelg Shire Council Planned Activity Groups 5522 2204

Glenview Residential Aged Care 02 6033 6200

Goodwin Village Donald 5497 1304

Great Ideas in Nutrition Tweed Heads 07 5536 6400

Great Ideas in Nutrition Goonellabah 07 5536 6400

Great Ocean Road In Home Support Apollo Campus (CHSP) 5237 8575

Great Ocean Road In Home Support Lorne Campus (CHSP)

Great Service Home Care

Greater Shepparton City Cncl Aged & Dis Serv

Greenlight hc

Greenslopes SRS

GSHS Home Care Services

Guardian Healthcare Services

Guardian Nursing Agency

Gunditjmara Aboriginal Cooperative Home Support

HammondCare Caulfield

HammondCare

Harbourside Lodge

HCA Home VIC

8575

122 020

9785

2757

978 009

133 633

1234

0374

422 111

Healing Through Arts 0423 748 060

healthAbility In Home Care and Therapy

Heathcote Health Residential Aged Care

Help at Hand Support Services

Help in the Home

HenderCare (VIC)

Hepburn Shire Council Community Care

Hesse Rural Health Service Com'ty Care

Heywood Rural Health Residential Aged Care

Hi Five Community Services

Hindmarsh Shire Council Com'ty Care Serv

Hireup

Holicare

Holstep Health (previously Merri Health)

9100

0900

8211

Note: 1. Includes meal

through Meals on Wheels 2. Includes meal delivery

home

Meals on Wheels

9808 5. CHSP not available in Melbourne North 6 Telehealth model offered to our clients 7. Includes services for clients with mental health issues 8. Services for clients in Banyule, Darebin, Hume, Moreland, Nillumbik, Whittlesea & Yarra areas

In-home Care Services

Intereach Aged Care Services

IPC

IWAA Home Care Services (VIC) 0435 878 173

Jewish Care In-Home Services 8517 5999

Jim's

Just For U

3024

Karen Watson 5358 7400

Kendra Boone 0417 423 804

Kilmore & District Health Caladenia NH 5734 2149

Kinder Caring Home Nursing

Kinder Caring Home Nursing VIC

796 675

Knox City Council Com'ty Access & Support 9298 8235

Kosher Meals on Wheels 0474 215 996

Kylie Casey 0432 157 862

La Vita Care

196 000

Latrobe Community Health Service VIC 1800 242 696

Leonie's Caring

Life Without Barriers VIC

491 805

792 359

Lifepath Care Services 0432 457 083

Like Family

Like Our Own

545 332

687 696

LinC Northern Region (VIC) 0418 588 850

Linds Rehabilitation Equipment 9796 3399

Lite n' Easy 13 15 12

Lively Home Care 9070 4746

Loddon Shire Community Care Services 5494 1201

Note: 1. Includes meal delivery servicess 2. VHC funding is only available for nursing services 3. Meals on Wheels available in Culcairn, Holbrook, Howlong in NSW area; Campaspe in Victoria 4. Services for clients in Brimbank, Hobsons Bay and Wyndham 5. Includes services through Transport Accident Commission (TAC) 6. Includes community transport services - 03 9298 8518 7. Frozen meals supplied to clients in Melbourne metro area 8. Transport services for clients only

In-home Care Services

MCCV Social Support Planned Activity Groups

MCWA - Aged Care With A Difference

MDHS Community Care Services

mecwacare Home Care Serv South West (incl Ballarat)

mecwacare Home Nursing & Care Serv Barwon

mecwacare Home Care Services Ballan

mecwacare Home Care Serv Gippsland (incl Bass Coast)

mecwacare Home Care Serv Nth Wst Metro (incl Melb)

mecwacare Home Care Serv South East Metro

mecwacare Home Care Serv South East

4888

4980

In-home Care Services

Shire Council Aged Care Services 1300 656 564

Mr Meticulous Services - cleaning +house 0402 317 313

MRM Care Consultant 0449 021 261

National 360 Victoria 7019 9306

Nausheen Rafi 9747 1515

NCN Health Cobram Home Care Packages 5871 0900

NDCH Com'ty Nursing, Allied Hlth & NDIS Serv 5451 0200

Neighbours Cleaning

136 995

New Aged Care 5427 2002

NextSense 1300 581 391

Nillumbik Shire Council Home & Com'ty Supp 9433 3111

Northeast Health Wangaratta Com'ty Serv 5722 5348

Northern Grampians Positive Ageing 5358 0514

Northern Health 9495 3144

Northern Health Home Care Packages 9495 3219

Nourish'd Meals 07 3132 3957

Nurse Next Door Home Care Services 1300 600 247

Nurse4U 8714 5816

NurseWatch Healthcare 02 9167 8129

Nutrition Savvy 0414 839 395

Nutrition Savvy - Telehealth 0414 839 395

Olivet Care Home Care Services 9131 5500

Olivet Care Ringwood 9131 5500

Omega Support Group In Home Support 1300 160 131

Note 2

Note 5

Note: 1. Includes Dementia Advisory Service 2. Includes meal delivery services 3. Gardening excluded, Meals on Wheels available 4. Services for clients in Buloke, Gannawarra & Loddon LGAs 5. Includes meal delivery services, Palliative care only offered in Alpine region

In-home Care Services

OSAN Ability Assist - Queensland 1300 799 941

Otway Health Residential Care 5237 8500

Parkglen Home Care Services 1300 117 147

Pearl Home Care - Ballarat 8731 1696

Pearl Home Care - Bendigo 4428 8255

Pearl Home CareCardinia/South West Gippsland 0411 623 236

Pearl Home Care - East Gippsland 0411 623 236

Pearl Home CareGeelong & Bellarine Peninsula 8731 1696

Pearl Home Care - Melbourne Central 9124 3744

Pearl Home Care - Melbourne East 0411 848 233

Pearl Home Care - Melbourne West 0416 673 632

Pearl Home Care - Mornington Peninsula 5906 5830

Pearl Home Care - North East Melbourne 7302 0113

Pearl Home Care - North Melbourne 9421 6860

Pearl Home Care - Shepparton 0428 719 341

Pearl Home Care - South Yarra 9123 0002

Peninsula Health Home Care Packages 5970 2001

Peninsula Plus 5975 1500

People First Healthcare 9402 9533

Physio Inq 1300 731 733

Plena Healthcare 13 60 33

Posity 0449 612 283

Prestige Inhome Care 1300 103 010

Prestige Inhome Care Eastern Melbourne 1300 103 010

Prestige Inhome Care Geelong 5222 8580

Prestige Inhome Care Moorabbin 1300 103 010

Prestige Inhome Care Mornington Peninsula 5973 6455

Programmed Care

(Formerly Clinical Care Professionals VIC) 13 10 95

Programmed Care VIC 13 10 95

Prompt Care Home Care Packages Metro VIC 1800 472 273

PRONIA Aged Care Services

Eastern/Northern Metro 8560 4444

PRONIA Aged Care Services

Southern/Western Metro 9388 9998

Quantum Reading Learning Vision 1300 883 853

Note: 1. Includes meal delivery & home modification services 2. Includes meal delivery & community transport services

In-home Care Services

Services Phone (03)

Radiance Hobart

Counselling & Self-Development 0409 191 342

Ramsay Health Plus Beleura 5971 0586

Ramsay Health Plus Donvale 9916 2402

Ramsay Health Plus Frankston 7008 7940

Reachwell Support 1300 473 224

REDHS Home Care Packages 5484 4465

Regal Care 9252 4141

Rosewood Gardens Aged & Disability Care 9886 0005

Rubies Nursing Private -

Marsden Business Park

Rumbalara Positive

756 091

651 649

Ageing & Disability Services 5822 2866

Rural City of Wangaratta Aged & Com'y Care 1300 982 662

Rural Northwest Health Day Program Beulah 5396 8224

Rural Northwest Health Hopetoun Campus 5083 2020

Rural Northwest Health Yarriambiack Lodge 5396 1288

RusCare Community Care 9793 0028

Russian Ethnic Representative CouncilAged Care Programs 9415 6899

Sacred Heart Local In-Home Care Services 8530 8300

Safety and Mobility 02 9983 9520

SAI Home & Community Care 8785 0999

Salvos Home Care VIC 1300 111 227

Sarah Kilpatrick 0431 892 352

Scovier Care 02 9098 4850

Seating Matters

1300 001 050

Senior Helpers Melbourne North West 1300 992 914

Senior Helpers MSE 8524 7699

Senior Helpers Casey 9133 4056

Senior Helpers Shepparton 13002432273

Seniors Community Care 5977 6966

Sequel Home Care 9499 1200

Serbian Social Services & Support Inc. 9356 4555

SereneCare 1300 773 174

Note: 1. Includes meal delivery services 2. DVA Community Nursing & Veterans' Home Care provider

In-home Care Services

Southern Migrant and Refugee CentreAged Care Services

Spectrum

St Vincent's Home Care Melbourne

Star Residential Care

703

8009

Stawell Regional Health Social Support Group 5358 8546

Step Up Support Services

4900

Steps Neurological Therapy Services 9568 5611

Steven Doyle 5997 9679

Sunbury and Cobaw Community Health HCPs 9744 4455

Sunnyhurst Gardens 9596 4040

Sunraysia Community Health Services

Support Space

Sureway Health & Wellbeing

Surf Coast Shire Council Aged & Disability Serv

Swan Hill Rural City Council Home & Com'ty Care

Tallangatta Health Service Com'ty Care Serv

Tender Loving Cuisine Australia

The Brainary

The CareSide

Note: 1. Flexible

5444

787 392

4700

801

854 080

In-home Care Services

Services Phone (03)

The Diabetes Kitchen 1300 798 908

The Good Companion Australia (TGCA Care) 1800 950 829

The Good Meal Co. 1800 155 255

The INS Group 02 4254 6226

The Kaden Centre 02 4001 0113

The Laundry Lady 07 3556 7777

The Support People 5331 6634

Therapeutic Pillow International 8585 6685

Therapy Alliance Group 1300 661 945

Therapy Pro 1300 004 414

Thomastown Physiotherapy and Paediatrics 9465 0282

Timboon & District Healthcare Service

Residential Care 5558 6000

Topcat Healthcare 8201 7137

847 847

UMFC Carers Support Options Wodonga

Unique

In-home Care Services

Abbreviations

HC High Care

LC Low Care

AC Aged Care

ACAT Aged Care Assessment Team

ACF Aged Care Facility

Aged Care Service

Aged Care Service(s)

Apts Apartments

Assoc Association

ATSI Aboriginal, Torres Strait Islander

Aust Australia(n)

CALD Culturally and Linguistically Diverse

CBC Centre Based Care

CC Community Care/Care Community

CDC Consumer Directed Care

CHSP Commonwealth Home Support Programme

Cncl Council

Cnr Corner

Com’ty Community

Coop Cooperative

Corp Corporation

CS Community Service(s)

Ct Court

Ctr Centre

D Divider

DAP Daily Accommodation Payment

DBMAS Dementia Behaviour Management Advisory Service

Dem Dementia

Dis Disability

Dist District

DRC Day Respite Centre

DTC Day Therapy Centre

DVA Department of Veterans’ Affairs

Estn Eastern

Fac Facility

Fmr Former

Gdns Gardens

HC or H/Care Home Care

HS or H/Serv Health Service(s)

HCC Home Care Community

HCS Home Care Service(s)

HCSS Home & Carer Support Service(s)

HL Healthy Living

Hlth Health

Hosp Hospital

HSP/S Home Support Program/Service(s)

HSS Home Support Services(s)

IBC Inside Back Cover

IFC Inside Front Cover

IHC In Home Care

IL Independent Living

ILU Independent Living Unit(s)

Indep Independent

IT Information Technology

LGA Local Government Area(s)

LGBTIQ+ Lesbian Gay Bisexual Transgender Intersex Queer

LHD Local Health District

Lwr Lower

Maint Maintenance

Mem Memorial

Metro Metropolitan

MPHS Multi Purpose Health Service

MPS Multi Purpose Service

Mt Mount

NH or N/Home Nursing Home

N/hood Neighbourhood

NESB Non-English Speaking Background

NRAS National Rental Affordability Scheme

Nth(n North(ern)

NW North West

OBC Outside Back Cover

PAG Planned Activity Group(s)

Pk Park

Prog

Program(s)

Pt Port

Pnt Point

RAC

Residential Aged Care

RAD Refundable Accommodation Deposit

RAS Regional Assessment Service

RC Residential Care

Reg Regional

Res Residential

RLU Retirement Living Unit(s)

RV Retirement Village

SBRT Severe Behaviour Response Teams

SAH Support at Home

SE South East(ern)

Serv Service(s)

SL Supported Living

Soc Social

SRS Supported Residential Service

SSG

Social Support Group(s)

Sth South

Sthn Southern

STRC Short Term Restorative Care

Supp

Support/Supported

SW South West(ern)

Tce Terrace

TCP Transition Care Program(s)

VHC Veterans’ Home Care

Vlg Village

W/Centre Wellness Centre

Wstn Western

Support at Home

If you’ve been approved for a government-funded Support at Home (SAH), you have the option to choose an approved provider to deliver the care and support you need at home. These services are designed to help you stay safe, comfortable, and independent in your own home for as long as possible. Some providers offer support in just one local area, while others may service a wider region – so it’s worth comparing what’s available near you.

How to use the following pages

On the following pages, you’ll find an alphabetical list of approved Support at Home providers, organised by region to help make your search easier.

To simplify things further, each of the 10 regions has been broken down into local council districts. Use the maps and lists on pages 120-121 as a quick reference to find your region and council group. For example, the Maribyrnong is grouped under Western and colour-coded to match.

A simpler way to search

The directory is arranged in alphabetical order to help you find services quickly and easily. Each provider is listed with a contact phone number – so you can reach out directly and speak to someone without needing to go online.

Should you need more detailed information about any provider, visit agedcareguide.com.au and search for them by name.

Regional VIC

North West

01. Buloke

02. Campaspe

03. Central Goldfields

04. Gannawarra

05. Greater Bendigo

06. Loddon

07. Macedon Ranges

08. Mildura

09. Mount Alexander

10. Swan Hill

West

11. Ararat

12. Ballarat

13. Golden Plains

14. Hepburn

15. Hindmarsh

16. Horsham

17. Moorabool

18. Northern Grampians

19. Pyrenees

20. West Wimmera

21. Yarriambiack

South West

22. Colac Otway

23. Corangamite

24. Glenelg

25. Greater Geelong

26. Moyne

27. Queenscliffe

28. Southern Grampians

29. Surf Coast

30. Warrnambool

North East

31. Alpine

32. Benalla

33. Greater Shepparton

34. Indigo

35. Mansfield

36. Mitchell

37. Moira

38. Murrindindi

39. Strathbogie

40. Towong

41. Wangaratta

42. Wodonga

South East

43. Bass Coast

44. Baw Baw

45. East Gippsland

46. Latrobe

47. South Gippsland

48. Wellington

Melbourne

Western

49. Brimbank

50. Hobsons Bay

51. Hume

52. Maribyrnong

53. Melton

54. Moreland

55. Moonee Valley

56. Wyndham

Northern

57. Banyule

58. Darebin

59. Nillumbik

60. Whittlesea

61. Yarra

Eastern

62. Boroondara

63. Knox

64. Manningham

65. Maroondah

66. Monash

67. Whitehorse

68. Yarra Ranges

Southern

69. Bayside

70. Casey

71. Cardinia

72. Frankston

73. Glen Eira

74. Greater Dandenong

75. Kingston

76. Mornington Peninsula

77. Port Phillip

78. Stonnington

Western Support at Home: Metropolitan Melbourne

Melbourne

Abigail Mamas Healthcare Services & 0401 093 396

Note: African, Arabic, Asian, Austrian, Northern European

Absolute Care & Health & 9070 9931

Note: Services include 24 hour care & after hospital care services

Accent Home Care & 8824 1000

Note: Arabic, CALD, Croatian, Dutch, European, Indian, Indo-Chinese, Jewish, LGBTIQ, NESB

Partner Profile Page: 212

ACCS North & West & 1800 953 963

Note: Bosnian, Croatian, Macedonian, Slavic

Acquaint & 9267 9090

Active Community Group & 8820 0000

Note: Arabic, Asian, Assyrian, CALD, German, Hindi, Vietnamese

Age Up Health & 1300 254 326

Alpha Support at Home SOUTH AUSTRALIA & 1300 023 676

Alpha Support at Home VICTORIA & 1300 023 676

Ambition Health & 1300 668 655

At Your Service Home Care & 1300 952 860

Note: CALD, European, Filipino, Maltese, Polish, South Asian, Spanish

Auspire Care VIC & 1300 433 983

Note: CALD, European, Filipino, Maltese, NESB Polish, South Asian, Spanish,NESB; Oxygen Supplement

Australian Multicultural Community Services (AMCS) & 9689 9170

Note: CALD

Partner Profile Page: 54

Australian Unity Home Health & Care VIC & 1300 753 206

Partner Profile Page: 17, 37

Australian Vietnamese Women's Association - Baybrook & 9428 9078

AVWA Home Care Services East & South & 9546 2699

Note: Vietnamese

AVWA Planned Activity Groups North and Home Care Packages North-EastSouth & 9428 9078

Note: Vietnamese

AVWA Planned Activity Groups West and Home Care Packages West & 9396 1922

Note: Vietnamese

Azure Specialists Home Care Services & 8612 1616

Baldwin Living HomeServe & 1800 911 989

BallyCara HomeCare VIC & 1300 037 542

Note: Italian

Baptcare Home Help Western Metro & 13 22 78

Note: Maltese

Partner Profile Page: 7, 20, 98

Benetas Support at Home North West Metro & 1300 236 382

Note: ATSI, CALD, LGBTIQ, NESB

Partner Profile Page: 71

Better Living Home Care Packages (VIC) & 1300 307 344

Note: CALD, Chinese, European, German, Italian

BlueCross Community Services & 1300 964 392

Note: CALD

Partner Profile Page: 22-23, IBC, OBC

Bolton Clarke Home and Community Support & 1300 221 122

Partner Profile Page: 28-29

Brotherhood of St. Laurence Home Care Packages & 1300 147 147

Partner Profile Page: 35

Calvary Home Care Melbourne Service Centre & 1800 527 272

Partner Profile Page: 63, 97

Care Connect & 1800 692 464

Note: CALD, Chinese, European, Greek, Italian

Partner Profile Page: 57

Care Connect VIC & 1800 692 464

Note: ATSI, CALD, LGBTIQ, NESB

Partner Profile Page: 57

Care Next Door & 02 9666 7930

Care Services Australia & 1300 455 322

Carepro Disability Service & 9492 6982

CASS Care & 02 9718 7305

Note: CALD

Cherubs Home Cleaning and Care Support & 0488 585 348

Chinese Community Social Services Centre (CCSSCI) Home Care Packages & 8848 0288

Note: Chinese

COASIT Aged Care (VIC) & 9349 9007

Note: Italian

Partner Profile Page: 209

Colbrow Care & 8548 5453

Comfort Home Care & 02 7258 7211

Comm Care & 9803 3504

Note: Asian, European

Complete Healthcare Connect & 07 3472 5655

Continuity Care Australia & 1800 012 273

Dovida - Melbourne Inner South & Bayside & 9576 8545

Dovida - Melbourne Maidstone & Western Suburbs & 9317 5204

Dovida Australia & 1300 008 018

Effie Ioannou & 0411 757 006

Note: Greek

Empower Homecare (EPHC) & 9942 7106

Farris Care Services & 1800 572 401

Feros Care/ At-home aged care in Victoria & 1300 418 418

Five Good Friends Home Care Services & 1300 368 196

Partner Profile Page: 53

Fronditha Care Home Care Packages & 9552 4100

Note: CALD, Greek, NESB

genU Aged Care Service & 1300 558 368

Great Service Home Care & 1300 122 020

Guardian Healthcare Services & 1300 978 009

Guardian Nursing Agency & 1300 133 633

HammondCare Home Care Melbourne & 1800 826 166

Happy Living Home Care Packages & 1300 911 728

HCA Home VIC & 1300 422 111

HenderCare (VIC) & 1300 764 433

Holicare & 8374 7603

Partner Profile Page: 45

Holstep Health (previously Merri Health) Home Care Packages & 9319 9406

Note: CALD, LGBTIQ

Partner Profile Page: 123

Western Support at Home: Metropolitan Melbourne

Melbourne

Home Support Services (VIC) & 1800 854 300

HomeCaring & 1300 875 377

Note: Asian, Chinese, Hindi, Indian, Vietnamese

Hub & Spoke Health & 1800 166 167

IWAA Home Care Services (VIC) & 0435 878 173

Note: Arabic, Bosnian, CALD, Egyptian, Lebanese, Muslim, South African, Turkish

Jewish Care In-Home Services & 8517 5999

Note: Jewish

Just Better Care Melbourne Bayside & South East Melbourne & 9596 2444

Note: Arabic, Filipino, Greek, Polish, Russian

Partner Profile Page: 67

Just Better Care Melbourne Inner East & 9070 3436

Partner Profile Page: 67

Just Better Care VIC & 1300 587 823

Partner Profile Page: 67

Just For U Care & 9578 3024

Note: Jewish, NESB

Kal'ang Respite Care Centre Aboriginal Corporation & 07 4124 7780

Note: ATSI, Asian, LGBTIQ

Latrobe Community Health Service & 1800 242 696

Leonie's Caring & 1800 491 805

Let's Get Care (VIC) & 1300 497 442

Note: ATSI, CALD, LGBTIQ, NESB

Life Without Barriers VIC & 1800 792 359

Note: ATSI, CALD, LGBTIQ

Lite n' Easy & 13 15 12

Note: Fee for service available

Lively Home Care & 9070 4746

Local Guardians Home Care Self Managed Specialists & 7067 0555

Lumia Care & 02 9764 4488

MCWA - Aged Care With A Difference & 9318 1111

Note: CALD, European, LGBTIQ, Slavic, Turkish, Ukrainian

mecwacare Home Care Packages & 8573 4980

Note: CALD

Mercy Health Home Care Parkville & 1300 478 776

Note: CALD

Partner Profile Page: 33

MiCare Home Care Packages -Victoria & 1300 064 064

Note: Arabic, Asian, CALD, European, LGBTIQ, Latin American, Lebanese, NESB

MiCare Home Care Packages Southern & 1300 064 064

Note: Arabic, Asian, CALD, European, LGBTIQ, Latin American, Lebanese, NESB

Morcare Services & 9800 4433

Note: African, Asian, Chinese, Indian, Korean

Mr Meticulous Services - cleaning +house & 0402 317 313

MRM Care Consultant & 0449 021 261

My Meals & 0428 717 379

Omni-Care & 9484 8102

Parkglen Home Care Services & 1300 117 147

Partner Profile Page: 99

Patty Health and Care Support

Services & 08 7009 4495

PCCV Home Care Packages & 9569 4020

Note: CALD, Polish

Pearl Home Care - Melbourne Central & 9124 3744

Pearl Home Care - Melbourne East & 0411 848 233

Pearl Home Care - Melbourne West & 0416 673 632

Pearl Home Care - North East

Melbourne & 7302 0113

Pearl Home Care - North Melbourne & 9421 6860

Pearl Home Care - South Yarra & 9123 0002

People First Healthcare & 9402 9533

Note: ATSI, Arabic, Asian, CALD, European, LGBTIQ, Latin American, Lebanese, NESB

Prestige Inhome Care Melbourne & 1300 103 010

Prompt Care Home Care Packages

Metropolitan VIC & 1800 472 273

PRONIA Aged Care Services

Eastern/Northern Metro Region & 8560 4444

Note: CALD, Greek

PRONIA Aged Care Services

Southern/Western Metro Region & 9388 9998

Note: CALD, Greek

Reachwell Support & 1300 473 224

Regal Care & 9252 4141

Regis Home Care Eastern Metro & 1300 188 740

Right at Home Melbourne Brighton & 8583 7447

Note: Oxygen and enteral feeding supplement.

Partner Profile Page: 73

Right at Home Melbourne Glen Waverley & 8521 7120

Note: Oxygen and enteral feeding supplement.

Partner Profile Page: 73

Right at Home Melbourne North & 8407 8814

Partner Profile Page: 73

Right at Home RightCare & 07 3054 1360

Note: Oxygen and enteral feeding supplement.

Partner Profile Page: 73

Royal Freemasons Home Care & 1800 756 091

RusCare Community Care & 9793 0028

Note: Arabic, Asian, CALD, European, Jewish, Muslim, NESB

Sacred Heart Local In-Home Care Services & 8530 8300

Note: LGBTIQ

Salvos Home Care VIC & 1300 111 227

Partner Profile Page: 32

Senior Helpers Casey & 9133 4056

Sequel Home Care & 9499 1200

SereneCare & 1300 773 174

Silver Chain & 1300 650 803

Silverchain VIC & 1300 650 803

Partner Profile Page: 3

Western Support at Home: Metropolitan Melbourne

Melbourne

Southern Cross Care Home Care

Victoria & 1800 852 772

Note: ATSI, CALD, LGBTIQ

Spectrum & 1300 735 653

Note: CALD

Star Residential Care & 9763 8009

Tender Loving Cuisine Australia & 1800 801 200

The CareSide & 1300 854 080

The Good Meal Co. & 1800 155 255

Trilogy Care & 1300 459 190

Note: ATSI, CALD, LGBTIQ

Partner Profile Page: 127

Northern

Abigail Mamas Healthcare Services & 0401 093 396

Note: African, Arabic, Asian, Austrian, Northern European

Aboriginal Community Elders Services & 9383 4244

Note: ATSI; Koori Community Aged Care Packages services available

Absolute Care & Health & 9070 9931

Note: Services include 24 hour care & after hospital care services

Accent Home Care & 8824 1000

Note: Arabic, CALD, Croatian, Dutch, European, Indian, Indo-Chinese, Jewish, LGBTIQ, NESB

Partner Profile Page: 212

Access Health & Community Richmond & 9810 3000

Note: Asian, CALD, Dutch, Indian, Turkish, Vietnamese

AccessCare & 1300 819 200ATSI, CALD, LGBTIQ, Oxygen & enteral feeding supplements

Partner Profile Page: 59

ACCS North & West & 1800 953 963

Note: Bosnian, Croatian, Macedonian, Slavic

ACCS South & East & 1800 953 963

Note: Bosnian, Croatian, Macedonian, Slavic

TSC Home & Community Care & 9898 5566

Note: Asian, CALD, Chinese, Malaysian, Singaporean, South Asian, Vietnamese

United Home Services Victoria & 1800 222 899

United Spanish Latin American Welfare Centre Home Care Packages & 9318 2949

Note: CALD, Hispanic, Latin American, NESB, Spanish

Uniting AgeWell Grampians Home Care & 5326 0700

Partner Profile Page: IFC-1, 69

Uniting AgeWell Respite and Carer Support, Victoria & 1300 783 435

Partner Profile Page: IFC-1, 69

Acquaint & 9267 9090

Active Community Group & 8820 0000

Note: Arabic, Asian, Assyrian, CALD, German, Hindi, Vietnamese

Age Up Health & 1300 254 326

Alpha Support at Home SOUTH AUSTRALIA & 1300 023 676

Alpha Support at Home VICTORIA & 1300 023 676

Ambition Health & 1300 668 655

At Your Service Home Care & 1300 952 860

Note: CALD, European, Filipino, Maltese, Polish, South Asian, Spanish

AusGroup Victoria & 9305 4620

Auspire Care VIC & 1300 433 983

Note: CALD, European, Filipino, Maltese, NESB Polish, South Asian, Spanish,NESB; Oxygen Supplement

Australian Multicultural Community Services (AMCS) & 9689 9170

Note: CALD

Partner Profile Page: 54

Vasey RSL Care Veterans Home Care & 9810 5570

Partner Profile Page: 163, 170

Vasey RSL Home Care & 9810 5570

Partner Profile Page: 163, 170

VASS Aged Care & Disability Support Services & 9359 2861

Note: Arabic, Assyrian, CALD, Lebanese, NESB, Turkish

Vege2go (vegan, vegetarian, gluten free, low fodmap meal provider) & 0450 876 088

Vision Australia - Home Care Package (VIC) & 1300 847 466

Note: CALD; Priority for clients who are blind or have low vision

Vivir healthcare & 1300 184 847

VMCH Home Care Services Western Metro Region & 1300 698 624

Note: CALD, Maltese

Partner Profile Page: 15

VMCH Victoria & 1300 698 624

Partner Profile Page: 15

Wintringham Home Care Packages Metropolitan VIC & 9034 4824

Woman's Way Cleaning Services & 0413 092 769

Australian Unity Home Health & Care VIC & 1300 753 206

Partner Profile Page: 17, 37

Australian Vietnamese Women's Association - Baybrook & 9428 9078

AVWA Home Care Services East & South & 9546 2699

Note: Vietnamese

AVWA Planned Activity Groups North and Home Care Packages North-East-South & 9428 9078

Note: Vietnamese

AVWA Planned Activity Groups West and Home Care Packages West & 9396 1922

Note: Vietnamese

Azure Specialists Home Care Services & 8612 1616

Baldwin Living HomeServe & 1800 911 989

BallyCara HomeCare VIC & 1300 037 542

Note: Italian

Baptcare Home Help Eastern Metro & 13 22 78

Partner Profile Page: 7, 20, 98

Baptcare Home Help Northern Metro & 13 22 78

Note: Maltese

Partner Profile Page: 7, 20, 98

Baptcare Home Help Southern Metro & 13 22 78

Partner Profile Page: 7, 20, 98

Baptcare Home Help Western Metro & 13 22 78

Note: Maltese

Partner Profile Page: 7, 20, 98

BASScare Home Care & 8809 0050

Bayside Care and Support & 1300 870 744

Benetas Support at Home East Metro and Yarra Valley & 1300 236 382

Note: ATSI, CALD, LGBTIQ, NESB

Partner Profile Page: 71

Benetas Support at Home North West Metro & 1300 236 382

Note: ATSI, CALD, LGBTIQ, NESB

Partner Profile Page: 71

Better Health Network & 1800 266 664

Better Living Home Care Packages (VIC) & 1300 307 344

Note: CALD, Chinese, European, German, Italian

BlueCross Community Services & 1300 964 392

Note: CALD

Partner Profile Page: 22-23, IBC, OBC

Support at Home: Metropolitan Melbourne

Northern

Bolton Clarke Home and Community Support & 1300 221 122

Partner Profile Page: 28-29

Brotherhood of St. Laurence Home Care Packages & 1300 147 147

Partner Profile Page: 35

Calvary Home Care Melbourne Service Centre & 1800 527 272

Partner Profile Page: 63, 97

Care Connect & 1800 692 464

Note: CALD, Chinese, European, Greek, Italian

Partner Profile Page: 57

Care Connect VIC & 1800 692 464

Note: ATSI, CALD, LGBTIQ, NESB

Partner Profile Page: 57

Care Next Door & 02 9666 7930

Care Services Australia & 1300 455 322

Carepro Disability Service & 9492 6982

CASS Care & 02 9718 7305

Note: CALD

Cherubs Home Cleaning and Care Support & 0488 585 348

Chinese Community Social Services Centre (CCSSCI) Home Care Packages & 8848 0288

Note: Chinese

COASIT Aged Care (VIC) & 9349 9007

Note: Italian

Partner Profile Page: 209

Colbrow Care & 8548 5453

Comfort Home Care & 02 7258 7211

Comm Care & 9803 3504

Note: Asian, European

Complete Healthcare Connect & 07 3472 5655

Continuity Care Australia & 1800 012 273

Cumberland View Home Care & 9790 0555

Dovida - Frankston& Mornington & 9785 6666

Dovida - Melbourne Eastern Suburbs & 9877 3773

Dovida - Melbourne Inner East & 9913 7710

Dovida - Melbourne Inner North & 9386 5530

Dovida - Melbourne Inner South & Bayside & 9576 8545

Dovida - Melbourne Maidstone & Western Suburbs & 9317 5204

Dovida - Melbourne Outer East & 9754 4861

Dovida - Melbourne Outer North East & 9439 6676

Dovida Australia & 1300 008 018

EACH Home Care Packages (VIC) & 1300 003 224

Note: Includes packages for DVA & those experiencing homelessness

Effie Ioannou & 0411 757 006

Note: Greek

Empower Homecare (EPHC) & 9942 7106

Farris Care Services & 1800 572 401

FCCVI Home & Community Care & 9687 9011

Note: Asian, CALD, Filipino

Feros Care/ At-home aged care in Victoria & 1300 418 418

Five Good Friends Home Care Services & 1300 368 196

Partner Profile Page: 53

Fronditha Care Home Care Packages & 9552 4100

Note: CALD, Greek, NESB

genU Aged Care Service & 1300 558 368

Great Service Home Care & 1300 122 020

Guardian Healthcare Services & 1300 978 009

Guardian Nursing Agency & 1300 133 633

HammondCare Home Care Melbourne & 1800 826 166

Happy Living Home Care Packages & 1300 911 728

HCA Home VIC & 1300 422 111

healthAbility Support at Home & 9430 9104

Partner Profile

HenderCare (VIC) & 1300 764 433

Holicare & 8374 7603

Partner Profile Page: 45

Holstep Health (previously Merri Health) Home Care Packages & 9319 9406

Note: CALD, LGBTIQ

Partner Profile Page: 123

Home Care Assistance South East Melbourne & 9005 1159

Home Support Services (VIC) & 1800 854 300

HomeCaring & 1300 875 377

Note: Asian, Chinese, Hindi, Indian, Vietnamese

Hub & Spoke Health & 1800 166 167

Hume City Council Aged Care Services & 9205 2200

integratedliving Victoria & 1300 782 896

Partner Profile Page: 73

IPC Health Aged Care Services & 9296 1200ATSI, CALD, LGBTIQ

Iris Manor & 9813 8566

Note: CALD, NESB

IWAA Home Care Services (VIC) & 0435 878 173

Note: Arabic, Bosnian, CALD, Egyptian, Lebanese, Muslim, South African, Turkish

Jewish Care In-Home Services & 8517 5999

Note: Jewish

Just Better Care Hume & Southern Riverina & 5873 2034

Partner Profile Page: 67

Just Better Care Melbourne Bayside & South East Melbourne & 9596 2444

Note: Arabic, Filipino, Greek, Polish, Russian

Partner Profile Page: 67

Just Better Care Melbourne Inner East & 9070 3436

Partner Profile Page: 67

Just Better Care Melbourne Metro North & 8820 6717

Partner Profile Page: 67

Just Better Care Melbourne Mornington & 5972 1860

Partner Profile Page: 67

Just Better Care Melbourne Outer East & Melbourne Outer North East & 5972 1860

Partner Profile Page: 67

Just Better Care Melbourne West & 9059 9800

Partner Profile Page: 67

Just Better Care Seymour & 0465 448 888

Partner Profile Page: 67

Just Better Care VIC & 1300 587 823

Partner Profile Page: 67

Just Better Care Western Victoria & 5381 1432

Partner Profile Page: 67

Just For U Care & 9578 3024

Note: Jewish, NESB

Kal'ang Respite Care Centre Aboriginal Corporation & 07 4124 7780

Note: ATSI, Asian, LGBTIQ

Latrobe Community Health Service & 1800 242 696

Leonie's Caring & 1800 491 805

Let's Get Care (VIC) & 1300 497 442

Note: ATSI, CALD, LGBTIQ, NESB

Life Without Barriers VIC & 1800 792 359

Note: ATSI, CALD, LGBTIQ

Like Our Own & 1800 687 696CALD, Greek, Hindi, LGBTIQ, NESB, Russian

Lite n' Easy & 13 15 12

Note: Fee for service available

Lively Home Care & 9070 4746

Local Guardians Home Care Self Managed Specialists & 7067 0555

Support at Home: Metropolitan Melbourne

Northern

Lumia Care & 02 9764 4488

MannaCare Community Care & 1300 902 023

Note: Arabic, Asian, Greek, Indian

Mayflower Home Care & 9591 1100

MCWA - Aged Care With A Difference & 9318 1111

Note: CALD, European, LGBTIQ, Slavic, Turkish, Ukrainian

mecwacare Home Care Packages & 8573 4980

Note: CALD

Mercy Health Home Care Geelong & 1300 478 776

Partner Profile Page: 33

Mercy Health Home Care Hughesdale & 1300 478 776

Partner Profile Page: 33

Mercy Health Home Care Lynbrook & 1300 478 776

Note: CALD, LGBTIQ

Partner Profile Page: 33

Mercy Health Home Care Parkville & 1300 478 776

Note: CALD

Partner Profile Page: 33

Mercy Health Home Care Reservoir & 1300 478 776

Note: Greek, Italian Partner Profile Page: 33

MiCare Home Care Packages -Victoria & 1300 064 064

Note: Arabic, Asian, CALD, European, LGBTIQ, Latin American, Lebanese, NESB

MiCare Home Care Packages Southern & 1300 064 064

Note: Arabic, Asian, CALD, European, LGBTIQ, Latin American, Lebanese, NESB

Moonee Valley City Council Aged & Disability Services & 9243 8748

Note: CALD; Meals on Wheels available

Morcare Services & 9800 4433

Note: African, Asian, Chinese, Indian, Korean

Mr Meticulous Services - cleaning +house & 0402 317 313

MRM Care Consultant & 0449 021 261

My Meals & 0428 717 379

My Way & 08 6146 6296

Nexia Aged Care - Home Care & 1300 384 004

Partner Profile Page: 198

Northern Health & 9495 3144

Northern Health Home Care Packages & 9495 3219

Note: ATSI, CALD, LGBTIQ, NESB

Olivet Care Home Care Services & 9131 5500

Omni-Care & 9484 8102

Parkglen Home Care Services & 1300 117 147

Partner Profile Page: 99

Patty Health and Care Support Services & 08 7009 4495

PCCV Home Care Packages & 9569 4020

Note: CALD, Polish

Pearl Home Care - Melbourne Central & 9124 3744

Pearl Home Care - Melbourne East & 0411 848 233

Pearl Home Care - Melbourne West & 0416 673 632

Pearl Home Care - Mornington

Peninsula & 5906 5830

Pearl Home Care - North East Melbourne & 7302 0113

Pearl Home Care - North Melbourne & 9421 6860

Pearl Home Care - South Yarra & 9123 0002

Peninsula Health Home Care Packages & 5970 2001

Note: ATSI, LGBTIQ

People First Healthcare & 9402 9533

Note: ATSI, Arabic, Asian, CALD, European, LGBTIQ, Latin American, Lebanese, NESB

Prestige Inhome Care Melbourne & 1300 103 010

Prompt Care Home Care Packages

Metropolitan VIC & 1800 472 273

PRONIA Aged Care Services

Eastern/Northern Metro Region & 8560 4444

Note: CALD, Greek

PRONIA Aged Care Services

Southern/Western Metro Region & 9388 9998

Note: CALD, Greek

Reachwell Support & 1300 473 224

Regal Care & 9252 4141

Regis Home Care Eastern Metro & 1300 188 740

Resetnthrive & 0400 239 237

Note: Meal preparation

Right at Home Melbourne Brighton & 8583 7447

Note: Oxygen and enteral feeding supplement.

Partner Profile Page: 73

Right at Home Melbourne Frankston & 8905 4016

Note: Oxygen and enteral feeding supplement.

Partner Profile Page: 73

Right at Home Melbourne Glen Waverley & 8521 7120

Note: Oxygen and enteral feeding supplement.

Partner Profile Page: 73

Right at Home Melbourne North & 8407 8814

Partner Profile Page: 73

Right at Home Melbourne Berwick & 7071 4930

Note: Oxygen and enteral feeding supplement.

Partner Profile Page: 73

Right at Home RightCare & 07 3054 1360

Note: Oxygen and enteral feeding supplement.

Partner Profile Page: 73

Royal Freemasons Home Care & 1800 756 091

RusCare Community Care & 9793 0028

Note: Arabic, Asian, CALD European, Jewish, Muslim, NESB

Sacred Heart Local In-Home Care Services & 8530 8300

Note: LGBTIQ

SAI Home & Community Care & 8785 0999

Note: CALD, Indian, Sri Lankan

Salvos Home Care VIC & 1300 111 227

Partner Profile Page: 32

Senior Helpers MSE & 8524 7699

Senior Helpers Casey & 9133 4056

Seniors Community Care & 5977 6966

Sequel Home Care & 9499 1200

SereneCare & 1300 773 174

Silver Chain & 1300 650 803

Silverchain VIC & 1300 650 803

Partner Profile Page: 3

Simply Helping Goulburn Valley & 5795 1635

Partner Profile Page: 65, 227

Southern Cross Care Home Care

Victoria & 1800 852 772

Note: ATSI, CALD, LGBTIQ

Spectrum & 1300 735 653

Note: CALD

St Vincent's Home Care Melbourne & 1300 703 346

Partner Profile Page: 11

Star Residential Care & 9763 8009

Steven Doyle & 5997 9686

Sunbury and Cobaw Community Health Home Care Packages & 5421 6061

Note: ATSI

Tender Loving Cuisine Australia & 1800 801 200

The CareSide & 1300 854 080

The Good Meal Co. & 1800 155 255

Trilogy Care & 1300 459 190

Note: ATSI, CALD, LGBTIQ

Partner Profile Page: 127

Support at Home: Metropolitan Melbourne

Northern

TSC Home & Community Care & 9898 5566

Note: Asian, CALD, Chinese, Malaysian, Singaporean, South Asian, Vietnamese

United Home Services Victoria & 1800 222 899

United Spanish Latin American Welfare Centre Home Care Packages & 9318 2949

Note: CALD, Hispanic, Latin American, NESB, Spanish

Uniting AgeWell Andrew Kerr Home Care & 5947 4950

Partner Profile Page: IFC-1, 69

Uniting AgeWell Community Hub, Burwood East & 7503 7200

Partner Profile Page: IFC-1, 69

Uniting AgeWell Grampians Home Care & 5326 0700

Partner Profile Page: IFC-1, 69

Uniting AgeWell Melbourne East Metro Home Care & 8845 1800

Partner Profile Page: IFC-1, 69

Eastern

Abigail Mamas Healthcare Services & 0401 093 396

Note: African, Arabic, Asian, Austrian, Northern European

Aboriginal Community Elders Services & 9383 4244

Note: ATSI; Koori Community Aged Care Packages services available

Absolute Care & Health & 9070 9931

Note: Services include 24 hour care & after hospital care services

Accent Home Care & 8824 1000

Note: Arabic, CALD, Croatian, Dutch, European, Indian, Indo-Chinese, Jewish, LGBTIQ, NESB

Partner Profile Page: 212

Access Health & Community Richmond & 9810 3000

Note: Asian, CALD, Dutch, Indian, Turkish, Vietnamese

Uniting AgeWell Melbourne North Home Care & 9658 5696

Partner Profile Page: IFC-1, 69

Uniting AgeWell Melbourne South Home Care & 9089 1900

Note: CALD

Partner Profile Page: IFC-1, 69

Uniting AgeWell Melbourne West Metro Home Care & 9111 9593

Note: CALD

Partner Profile Page: IFC-1, 69

Uniting AgeWell Respite and Carer Support, Victoria & 1300 783 435

Partner Profile Page: IFC-1, 69

Vasey RSL Care Veterans Home Care & 9810 5570

Partner Profile Page: 163, 170

Vasey RSL Home Care & 9810 5570

Partner Profile Page: 163, 170

AccessCare & 1300 819 200

Note: ATSI, CALD, LGBTIQ, Oxygen & enteral feeding supplements

Partner Profile Page: 59

ACCS North & West & 1800 953 963

Note: Bosnian, Croatian, Macedonian, Slavic

ACCS South & East & 1800 953 963

Note: Bosnian, Croatian, Macedonian, Slavic

Acquaint & 9267 9090

Active Community Group & 8820 0000

Note: Arabic, Asian, Assyrian, CALD, German, Hindi, Vietnamese

Age Up Health & 1300 254 326

Alpha Support at Home SOUTH AUSTRALIA & 1300 023 676

Alpha Support at Home VICTORIA & 1300 023 676

VASS Aged Care & Disability Support Services & 9359 2861

Note: Arabic, Assyrian, CALD, Lebanese, NESB, Turkish

Vege2go (vegan, vegetarian, gluten free, low fodmap meal provider) & 0450 876 088

Village Baxter Community Care & 5971 6380

Note: ATSI, Bosnian, Croatian, Egyptian, Filipino, Greek, Italian

Village Glen Flexicare Home Support & 1300 435 394

Vision Australia - Home Care Package (VIC) & 1300 847 466

Note: CALD; Priority for clients who are blind or have low vision

Vivir healthcare & 1300 184 847

VMCH Home Care Services

Eastern/Northern Metro Region & 1300 698 624

Note: CALD

Partner Profile Page: 15

Ambition Health & 1300 668 655

At Your Service Home Care & 1300 952 860

Note: CALD, European, Filipino, Maltese, Polish, South Asian, Spanish

AusGroup Victoria & 9305 4620

Auspire Care VIC & 1300 433 983

Note: CALD, European, Filipino, Maltese, NESB Polish, South Asian, Spanish,NESB; Oxygen Supplement

Australian Multicultural Community Services (AMCS) & 9689 9170

Note: CALD

Partner Profile Page: 54

Australian Unity Home Health & Care VIC & 1300 753 206

Partner Profile Page: 17, 37

Australian Vietnamese Women's Association - Baybrook & 9428 9078

VMCH Home Care Services

Southern Metro Region & 1300 698 624

Note: ATSI, CALD

Partner Profile Page: 15

VMCH Home Care Services Western Metro Region & 1300 698 624

Note: CALD, Maltese

Partner Profile Page: 15

VMCH Victoria & 1300 698 624

Partner Profile Page: 15

VMCH Wantirna Home Care Services & 1300 698 624

Partner Profile Page: 15

Weary Dunlop Retirement VillageAged Care - Ryman Healthcare & 8545 1400

Wintringham Home Care Packages Metropolitan VIC & 9034 4824

Woman's Way Cleaning Services & 0413 092 769

YNA Your Nursing Agency Home Care Services (VIC) & 8823 0500

AVWA Home Care Services East & South & 9546 2699

Note: Vietnamese

AVWA Planned Activity Groups North and Home Care Packages North-EastSouth & 9428 9078

Note: Vietnamese

AVWA Planned Activity Groups West and Home Care Packages West & 9396 1922

Note: Vietnamese

Azure Specialists Home Care Services & 8612 1616

Baldwin Living HomeServe & 1800 911 989

BallyCara HomeCare VIC & 1300 037 542

Note: Italian

Baptcare Home Help Eastern Metro & 13 22 78

Partner Profile Page: 7, 20, 98

Support at Home: Metropolitan Melbourne

Eastern

Baptcare Home Help Northern Metro & 13 22 78

Note: Maltese

Partner Profile Page: 7, 20, 98

Baptcare Home Help Southern Metro & 13 22 78

Partner Profile Page: 7, 20, 98

Baptcare Home Help Western Metro & 13 22 78

Note: Maltese

Partner Profile Page: 7, 20, 98

BASScare Home Care & 8809 0050

Bayside Care and Support & 1300 870 744

Benetas Support at Home East Metro and Yarra Valley & 1300 236 382

Note: ATSI, CALD, LGBTIQ, NESB

Partner Profile Page: 71

Benetas Support at Home North West Metro & 1300 236 382

Note: ATSI, CALD, LGBTIQ, NESB

Partner Profile Page: 71

Better Health Network & 1800 266 664

Better Living Home Care Packages (VIC) & 1300 307 344

Note: CALD, Chinese, European, German, Italian

BlueCross Community Services & 1300 964 392

Note: CALD

Partner Profile Page: 22-23, IBC, OBC

Bolton Clarke Home and Community Support & 1300 221 122

Partner Profile Page: 28-29

Brotherhood of St. Laurence Home Care Packages & 1300 147 147

Partner Profile Page: 35

Calvary Home Care Melbourne Service Centre & 1800 527 272

Partner Profile Page: 63, 97

Care Connect & 1800 692 464

Note: CALD, Chinese, European, Greek, Italian

Partner Profile Page: 57

Care Connect VIC & 1800 692 464

Note: ATSI, CALD, LGBTIQ, NESB

Partner Profile Page: 57

Care Next Door & 02 9666 7930

Care Services Australia & 1300 455 322

Carepro Disability Service & 9492 6982

CASS Care & 02 9718 7305

Note: CALD

Cherubs Home Cleaning and Care Support & 0488 585 348

Chinese Community Social Services Centre (CCSSCI) Home Care Packages & 8848 0288

Note: Chinese

COASIT Aged Care (VIC) & 9349 9007

Note: Italian

Partner Profile Page: 209

Colbrow Care & 8548 5453

Comfort Home Care & 02 7258 7211

Comm Care & 9803 3504

Note: Asian, European

Complete Healthcare Connect & 07 3472 5655

Continuity Care Australia & 1800 012 273

Cumberland View Home Care & 9790 0555

Dovida - Frankston& Mornington & 9785 6666

Dovida - Melbourne Eastern Suburbs & 9877 3773

Dovida - Melbourne Inner East & 9913 7710

Dovida - Melbourne Inner North & 9386 5530

Dovida - Melbourne Inner South & Bayside & 9576 8545

Dovida - Melbourne Maidstone & Western Suburbs & 9317 5204

Dovida - Melbourne Outer East & 9754 4861

Dovida - Melbourne Outer North East & 9439 6676

Dovida Australia & 1300 008 018

EACH Home Care Packages (VIC) & 1300 003 224

Note: Includes packages for DVA & those experiencing homelessness

Effie Ioannou & 0411 757 006

Note: Greek

Empower Homecare (EPHC) & 9942 7106

Farris Care Services & 1800 572 401

FCCVI Home & Community Care & 9687 9011

Note: Asian, CALD, Filipino

Feros Care/ At-home aged care in Victoria & 1300 418 418

Five Good Friends Home Care Services & 1300 368 196

Partner Profile Page: 53

Fronditha Care Home Care Packages & 9552 4100

Note: CALD, Greek, NESB

genU Aged Care Service & 1300 558 368

Great Service Home Care & 1300 122 020

Guardian Healthcare Services & 1300 978 009

Guardian Nursing Agency & 1300 133 633

HammondCare Home Care Melbourne & 1800 826 166

Happy Living Home Care Packages & 1300 911 728

HCA Home VIC & 1300 422 111

healthAbility Support at Home & 9430 9104

Partner Profile

HenderCare (VIC) & 1300 764 433

Holicare & 8374 7603

Partner Profile Page: 45

Holstep Health (previously Merri Health) Home Care Packages & 9319 9406

Note: CALD, LGBTIQ

Partner Profile Page: 123

Home Care Assistance South East Melbourne & 9005 1159

Home Support Services (VIC) & 1800 854 300

HomeCaring & 1300 875 377

Note: Asian, Chinese, Hindi, Indian, Vietnamese

Hub & Spoke Health & 1800 166 167

Hume City Council Aged Care Services & 9205 2200

integratedliving Victoria & 1300 782 896

Partner Profile Page: 73

IPC Health Aged Care Services & 9296 1200

Note: ATSI, CALD, LGBTIQ

Iris Manor & 9813 8566

Note: CALD, NESB

IWAA Home Care Services (VIC) & 0435 878 173

Note: Arabic, Bosnian, CALD, Egyptian, Lebanese, Muslim, South African, Turkish

Jewish Care In-Home Services & 8517 5999

Note: Jewish

Just Better Care Hume & Southern Riverina & 5873 2034

Partner Profile Page: 67

Just Better Care Melbourne Bayside & South East Melbourne & 9596 2444

Note: Arabic, Filipino, Greek, Polish, Russian

Partner Profile Page: 67

Just Better Care Melbourne Inner East & 9070 3436

Partner Profile Page: 67

Just Better Care Melbourne Metro North & 8820 6717

Partner Profile Page: 67

Just Better Care Melbourne Mornington & 5972 1860

Partner Profile Page: 67

Just Better Care Melbourne Outer East & Melbourne Outer North East & 5972 1860

Partner Profile Page: 67

Support at Home: Metropolitan Melbourne

Eastern

Just Better Care Melbourne West & 9059 9800

Partner Profile Page: 67

Just Better Care Seymour & 0465 448 888

Partner Profile Page: 67

Just Better Care VIC & 1300 587 823

Partner Profile Page: 67

Just Better Care Western Victoria & 5381 1432

Partner Profile Page: 67

Just For U Care & 9578 3024

Note: Jewish, NESB

Kal'ang Respite Care Centre Aboriginal Corporation & 07 4124 7780

Note: ATSI, Asian, LGBTIQ

Latrobe Community Health Service & 1800 242 696

Leonie's Caring & 1800 491 805

Let's Get Care (VIC) & 1300 497 442

Note: ATSI, CALD, LGBTIQ, NESB

Life Without Barriers VIC & 1800 792 359

Note: ATSI, CALD, LGBTIQ

Like Our Own & 1800 687 696

Note: CALD, Greek, Hindi, LGBTIQ, NESB, Russian

Lite n' Easy & 13 15 12

Note: Fee for service available

Lively Home Care & 9070 4746

Local Guardians Home Care Self Managed Specialists & 7067 0555

Lumia Care & 02 9764 4488

MannaCare Community Care & 1300 902 023

Note: Arabic, Asian, Greek, Indian

Mayflower Home Care & 9591 1100

MCWA - Aged Care With A Difference & 9318 1111

Note: CALD, European, LGBTIQ, Slavic, Turkish, Ukrainian

mecwacare Home Care Packages & 8573 4980

Note: CALD

Mercy Health Home Care Geelong & 1300 478 776

Partner Profile Page: 33

Mercy Health Home Care Hughesdale & 1300 478 776

Partner Profile Page: 33

Mercy Health Home Care Lynbrook & 1300 478 776

Note: CALD, LGBTIQ

Partner Profile Page: 33

Mercy Health Home Care Parkville & 1300 478 776

Note: CALD

Partner Profile Page: 33

Mercy Health Home Care Reservoir & 1300 478 776

Note: Greek, Italian

Partner Profile Page: 33

MiCare Home Care Packages -Victoria & 1300 064 064

Note: Arabic, Asian, CALD, European, LGBTIQ, Latin American, Lebanese, NESB

MiCare Home Care Packages Southern & 1300 064 064

Note: Arabic, Asian, CALD, European, LGBTIQ, Latin American, Lebanese, NESB

Moonee Valley City Council Aged & Disability Services & 9243 8748

Note: CALD; Meals on Wheels available

Morcare Services & 9800 4433

Note: African, Asian, Chinese, Indian, Korean

Mr Meticulous Services - cleaning +house & 0402 317 313

MRM Care Consultant & 0449 021 261

My Meals & 0428 717 379

My Way & 08 6146 6296

Nexia Aged Care - Home Care & 1300 384 004

Partner Profile Page: 198

Northern Health & 9495 3144

Northern Health Home Care Packages & 9495 3219

Note: ATSI, CALD, LGBTIQ, NESB

Olivet Care Home Care Services & 9131 5500

Omni-Care & 9484 8102

Parkglen Home Care Services & 1300 117 147

Partner Profile Page: 99

Patty Health and Care Support Services & 08 7009 4495

PCCV Home Care Packages & 9569 4020

Note: CALD, Polish

Pearl Home Care - Melbourne Central & 9124 3744

Pearl Home Care - Melbourne East & 0411 848 233

Pearl Home Care - Melbourne West & 0416 673 632

Pearl Home Care -

Mornington Peninsula & 5906 5830

Pearl Home Care - North East Melbourne & 7302 0113

Pearl Home Care - North Melbourne & 9421 6860

Pearl Home Care - South Yarra & 9123 0002

Peninsula Health Home Care Packages & 5970 2001

Note: ATSI, LGBTIQ

People First Healthcare & 9402 9533

Note: ATSI, Arabic, Asian, CALD, European, LGBTIQ, Latin American, Lebanese, NESB

Prestige Inhome Care Melbourne & 1300 103 010

Prompt Care Home Care Packages

Metropolitan VIC & 1800 472 273

PRONIA Aged Care Services

Eastern/Northern Metro Region & 8560 4444

Note: CALD, Greek

PRONIA Aged Care Services

Southern/Western Metro Region & 9388 9998

Note: CALD, Greek

Reachwell Support & 1300 473 224

Regal Care & 9252 4141

Regis Home Care Eastern Metro & 1300 188 740

Resetnthrive & 0400 239 237

Note: Meal preparation

Right at Home Melbourne Brighton & 8583 7447

Note: Oxygen and enteral feeding supplement.

Partner Profile Page: 73

Right at Home Melbourne Frankston & 8905 4016

Note: Oxygen and enteral feeding supplement.

Partner Profile Page: 73

Right at Home Melbourne Glen Waverley & 8521 7120

Note: Oxygen and enteral feeding supplement.

Partner Profile Page: 73

Right at Home Melbourne North & 8407 8814

Partner Profile Page: 73

Right at Home Melbourne Berwick & 7071 4930Oxygen and enteral feeding supplement.

Partner Profile Page: 73

Right at Home RightCare & 07 3054 1360

Note: Oxygen and enteral feeding supplement.

Partner Profile Page: 73

Royal Freemasons Home Care & 1800 756 091

RusCare Community Care & 9793 0028

Note: Arabic, Asian, CALD European, Jewish, Muslim, NESB

Sacred Heart Local In-Home Care Services & 8530 8300

Note: LGBTIQ

SAI Home & Community Care & 8785 0999

Note: CALD, Indian, Sri Lankan

Salvos Home Care VIC & 1300 111 227

Partner Profile Page: 32

Senior Helpers MSE & 8524 7699

Senior Helpers Casey & 9133 4056

Seniors Community Care & 5977 6966

Sequel Home Care & 9499 1200

Support at Home: Metropolitan Melbourne

Eastern

SereneCare & 1300 773 174

Silver Chain & 1300 650 803

Silverchain VIC & 1300 650 803

Partner Profile Page: 3

Simply Helping Goulburn Valley & 5795 1635

Partner Profile Page: 65, 227

Southern Cross Care Home Care

Victoria & 1800 852 772

Note: ATSI, CALD, LGBTIQ

Spectrum & 1300 735 653

Note: CALD

St Vincent's Home Care Melbourne & 1300 703 346

Partner Profile Page: 11

Star Residential Care & 9763 8009

Steven Doyle & 5997 9686

Sunbury and Cobaw Community Health Home Care Packages & 5421 6061

Note: ATSI

Tender Loving Cuisine Australia & 1800 801 200

The CareSide & 1300 854 080

The Good Meal Co. & 1800 155 255

Trilogy Care & 1300 459 190

Note: ATSI, CALD, LGBTIQ

Partner Profile Page: 127

Southern

Abigail Mamas Healthcare Services & 0401 093 396

Note: African, Arabic, Asian, Austrian, Northern European

Aboriginal Community Elders Services & 9383 4244

Note: ATSI; Koori Community Aged Care Packages services available

Absolute Care & Health & 9070 9931

Note: Services include 24 hour care & after hospital care services

TSC Home & Community Care & 9898 5566

Note: Asian, CALD, Chinese, Malaysian, Singaporean, South Asian, Vietnamese

United Home Services Victoria & 1800 222 899

United Spanish Latin American Welfare Centre Home Care Packages & 9318 2949

Note: CALD, Hispanic, Latin American, NESB, Spanish

Uniting AgeWell Andrew Kerr Home Care & 5947 4950

Partner Profile Page: IFC-1, 69

Uniting AgeWell Community Hub, Burwood East & 7503 7200

Partner Profile Page: IFC-1, 69

Uniting AgeWell Grampians Home Care & 5326 0700

Partner Profile Page: IFC-1, 69

Uniting AgeWell Melbourne East Metro Home Care & 8845 1800

Partner Profile Page: IFC-1, 69

Uniting AgeWell Melbourne North Home Care & 9658 5696

Partner Profile Page: IFC-1, 69

Uniting AgeWell Melbourne South Home Care & 9089 1900 Note: CALD

Partner Profile Page: IFC-1, 69

Uniting AgeWell Melbourne West Metro Home Care & 9111 9593

Note: CALD

Partner Profile Page: IFC-1, 69

Uniting AgeWell Respite and Carer Support, Victoria & 1300 783 435

Partner Profile Page: IFC-1, 69

Vasey RSL Care Veterans Home Care & 9810 5570

Partner Profile Page: 163, 170

Vasey RSL Home Care & 9810 5570

Partner Profile Page: 163, 170

VASS Aged Care & Disability Support Services & 9359 2861

Note: Arabic, Assyrian, CALD, Lebanese, NESB, Turkish

Vege2go (vegan, vegetarian, gluten free, low fodmap meal provider) & 0450 876 088

Village Baxter Community Care & 5971 6380

Note: ATSI, Bosnian, Croatian, Egyptian, Filipino, Greek, Italian

Village Glen Flexicare Home Support & 1300 435 394

Vision Australia - Home Care Package (VIC) & 1300 847 466

Note: CALD; Priority for clients who are blind or have low vision

Vivir healthcare & 1300 184 847

Accent Home Care & 8824 1000

Note: Arabic, CALD, Croatian, Dutch, European, Indian, Indo-Chinese, Jewish, LGBTIQ, NESB

Partner Profile Page: 212

Access Health & Community Richmond & 9810 3000

Note: Asian, CALD, Dutch, Indian, Turkish, Vietnamese

AccessCare & 1300 819 200

Note: ATSI, CALD, LGBTIQ, Oxygen & enteral feeding supplements

Partner Profile Page: 59

ACCS North & West & 1800 953 963

Note: Bosnian, Croatian, Macedonian, Slavic

ACCS South & East & 1800 953 963

Note: Bosnian, Croatian, Macedonian, Slavic

VMCH Home Care Services

Eastern/Northern Metro Region & 1300 698 624

Note: CALD

Partner Profile Page: 15

VMCH Home Care Services Southern Metro Region & 1300 698 624

Note: ATSI, CALD

Partner Profile Page: 15

VMCH Home Care Services Western Metro Region & 1300 698 624

Note: CALD, Maltese

Partner Profile Page: 15

VMCH Victoria & 1300 698 624

Partner Profile Page: 15

VMCH Wantirna Home Care Services & 1300 698 624

Partner Profile Page: 15

Weary Dunlop Retirement VillageAged Care - Ryman Healthcare & 8545 1400

Wintringham Home Care Packages Metropolitan VIC & 9034 4824

Woman's Way Cleaning Services & 0413 092 769

YNA Your Nursing Agency Home Care Services (VIC) & 8823 0500

Acquaint & 9267 9090

Active Community Group & 8820 0000

Note: Arabic, Asian, Assyrian, CALD, German, Hindi, Vietnamese

Age Up Health & 1300 254 326

Alpha Support at Home SOUTH AUSTRALIA & 1300 023 676

Support at Home: Metropolitan Melbourne

Southern

Alpha Support at Home VICTORIA & 1300 023 676

Ambition Health & 1300 668 655

At Your Service Home Care & 1300 952 860

Note: CALD, European, Filipino, Maltese, Polish, South Asian, Spanish

AusGroup Victoria & 9305 4620

Auspire Care VIC & 1300 433 983

Note: CALD, European, Filipino, Maltese, NESB Polish, South Asian, Spanish,NESB; Oxygen Supplement

Australian Multicultural Community Services (AMCS) & 9689 9170

Note: CALD

Partner Profile Page: 54

Australian Unity Home Health & Care VIC & 1300 753 206

Partner Profile Page: 17, 37

Australian Vietnamese Women's Association - Baybrook & 9428 9078

AVWA Home Care Services East & South & 9546 2699

Note: Vietnamese

AVWA Planned Activity Groups North and Home Care Packages North-EastSouth & 9428 9078

Note: Vietnamese

AVWA Planned Activity Groups West and Home Care Packages West & 9396 1922

Note: Vietnamese

Azure Specialists Home Care Services & 8612 1616

Baldwin Living HomeServe & 1800 911 989

BallyCara HomeCare VIC & 1300 037 542

Note: Italian

Baptcare Home Help Eastern Metro & 13 22 78

Partner Profile Page: 7, 20, 98

Baptcare Home Help Northern Metro & 13 22 78

Note: Maltese

Partner Profile Page: 7, 20, 98

Baptcare Home Help Southern Metro & 13 22 78

Partner Profile Page: 7, 20, 98

Baptcare Home Help Western Metro & 13 22 78

Note: Maltese

Partner Profile Page: 7, 20, 98

BASScare Home Care & 8809 0050

Bayside Care and Support & 1300 870 744

Benetas Support at Home East Metro and Yarra Valley & 1300 236 382

Note: ATSI, CALD, LGBTIQ, NESB

Partner Profile Page: 71

Benetas Support at Home North West Metro & 1300 236 382

Note: ATSI, CALD, LGBTIQ, NESB

Partner Profile Page: 71

Better Health Network & 1800 266 664

Better Living Home Care Packages (VIC) & 1300 307 344

Note: CALD, Chinese, European, German, Italian

BlueCross Community Services & 1300 964 392

Note: CALD

Partner Profile Page: 22-23, IBC, OBC

Bolton Clarke Home and Community Support & 1300 221 122

Partner Profile Page: 28-29

Brotherhood of St. Laurence Home Care Packages & 1300 147 147

Partner Profile Page: 35

Calvary Home Care Melbourne Service Centre & 1800 527 272

Partner Profile Page: 63, 97

Care Connect & 1800 692 464

Note: CALD, Chinese, European, Greek, Italian

Partner Profile Page: 57

Care Connect VIC & 1800 692 464

Note: ATSI, CALD, LGBTIQ, NESB

Partner Profile Page: 57

Care Next Door & 02 9666 7930

Care Services Australia & 1300 455 322

Carepro Disability Service & 9492 6982

CASS Care & 02 9718 7305

Note: CALD

Cherubs Home Cleaning and Care Support & 0488 585 348

Chinese Community Social Services Centre (CCSSCI) Home Care Packages & 8848 0288

Note: Chinese

COASIT Aged Care (VIC) & 9349 9007

Note: Italian

Partner Profile Page: 209

Colbrow Care & 8548 5453

Comfort Home Care & 02 7258 7211

Comm Care & 9803 3504

Note: Asian, European

Complete Healthcare Connect & 07 3472 5655

Continuity Care Australia & 1800 012 273

Cumberland View Home Care & 9790 0555

Dovida - Frankston& Mornington & 9785 6666

Dovida - Melbourne Eastern Suburbs & 9877 3773

Dovida - Melbourne Inner East & 9913 7710

Dovida - Melbourne Inner North & 9386 5530

Dovida - Melbourne Inner South & Bayside & 9576 8545

Dovida - Melbourne Maidstone & Western Suburbs & 9317 5204

Dovida - Melbourne Outer East & 9754 4861

Dovida - Melbourne Outer North East & 9439 6676

Dovida Australia & 1300 008 018

EACH Home Care Packages (VIC) & 1300 003 224

Note: Includes packages for DVA & those experiencing homelessness

Effie Ioannou & 0411 757 006

Note: Greek

Empower Homecare (EPHC) & 9942 7106

Farris Care Services & 1800 572 401

FCCVI Home & Community Care & 9687 9011

Note: Asian, CALD, Filipino

Feros Care/ At-home aged care in Victoria & 1300 418 418

Five Good Friends Home Care Services & 1300 368 196

Partner Profile Page: 53

Fronditha Care Home Care Packages & 9552 4100

Note: CALD, Greek, NESB

genU Aged Care Service & 1300 558 368

Great Service Home Care & 1300 122 020

Guardian Healthcare Services & 1300 978 009

Guardian Nursing Agency & 1300 133 633

HammondCare Home Care Melbourne & 1800 826 166

Happy Living Home Care Packages & 1300 911 728

HCA Home VIC & 1300 422 111

healthAbility Support at Home & 9430 9104

Partner Profile

HenderCare (VIC) & 1300 764 433

Holicare & 8374 7603

Partner Profile Page: 45

Holstep Health (previously Merri Health) Home Care Packages & 9319 9406

Note: CALD, LGBTIQ

Partner Profile Page: 123

Home Care Assistance South East Melbourne & 9005 1159

Support at Home: Metropolitan Melbourne

Southern

Home Support Services (VIC) & 1800 854 300

HomeCaring & 1300 875 377

Note: Asian, Chinese, Hindi, Indian, Vietnamese

Hub & Spoke Health & 1800 166 167

Hume City Council Aged Care Services & 9205 2200

integratedliving Victoria & 1300 782 896

Partner Profile Page: 73

IPC Health Aged Care Services & 9296 1200

Note: ATSI, CALD, LGBTIQ

Iris Manor & 9813 8566

Note: CALD, NESB

IWAA Home Care Services (VIC) & 0435 878 173

Note: Arabic, Bosnian, CALD, Egyptian, Lebanese, Muslim, South African, Turkish

Jewish Care In-Home Services & 8517 5999

Note: Jewish

Just Better Care Hume & Southern Riverina & 5873 2034

Partner Profile Page: 67

Just Better Care Melbourne Bayside & South East Melbourne & 9596 2444

Note: Arabic, Filipino, Greek, Polish, Russian

Partner Profile Page: 67

Just Better Care Melbourne Inner East & 9070 3436

Partner Profile Page: 67

Just Better Care Melbourne Metro North & 8820 6717

Partner Profile Page: 67

Just Better Care Melbourne Mornington & 5972 1860

Partner Profile Page: 67

Just Better Care Melbourne Outer East & Melbourne Outer North East & 5972 1860

Partner Profile Page: 67

Just Better Care Melbourne West & 9059 9800

Partner Profile Page: 67

Just Better Care Seymour & 0465 448 888

Partner Profile Page: 67

Just Better Care VIC & 1300 587 823

Partner Profile Page: 67

Just Better Care Western Victoria & 5381 1432

Partner Profile Page: 67

Just For U Care & 9578 3024

Note: Jewish, NESB

Kal'ang Respite Care Centre Aboriginal Corporation & 07 4124 7780

Note: ATSI, Asian, LGBTIQ

Latrobe Community Health Service & 1800 242 696

Leonie's Caring & 1800 491 805

Let's Get Care (VIC) & 1300 497 442

Note: ATSI, CALD, LGBTIQ, NESB

Life Without Barriers VIC & 1800 792 359

Note: ATSI, CALD, LGBTIQ

Like Our Own & 1800 687 696

Note: CALD, Greek, Hindi, LGBTIQ, NESB, Russian

Lite n' Easy & 13 15 12

Note: Fee for service available

Lively Home Care & 9070 4746

Local Guardians Home Care Self Managed Specialists & 7067 0555

Lumia Care & 02 9764 4488

MannaCare Community Care & 1300 902 023

Note: Arabic, Asian, Greek, Indian

Mayflower Home Care & 9591 1100

MCWA - Aged Care With A Difference & 9318 1111

Note: CALD, European, LGBTIQ, Slavic, Turkish, Ukrainian

mecwacare Home Care Packages & 8573 4980

Note: CALD

Mercy Health Home Care Geelong & 1300 478 776

Partner Profile Page: 33

Mercy Health Home Care Hughesdale & 1300 478 776

Partner Profile Page: 33

Mercy Health Home Care Lynbrook & 1300 478 776

Note: CALD, LGBTIQ

Partner Profile Page: 33

Mercy Health Home Care Parkville & 1300 478 776

Note: CALD

Partner Profile Page: 33

Mercy Health Home Care Reservoir & 1300 478 776

Note: Greek, Italian Partner Profile Page: 33

MiCare Home Care Packages -Victoria & 1300 064 064

Note: Arabic, Asian, CALD, European, LGBTIQ, Latin American, Lebanese, NESB

MiCare Home Care Packages Southern & 1300 064 064

Note: Arabic, Asian, CALD, European, LGBTIQ, Latin American, Lebanese, NESB

Moonee Valley City Council Aged & Disability Services & 9243 8748

Note: CALD; Meals on Wheels available

Morcare Services & 9800 4433

Note: African, Asian, Chinese, Indian, Korean

Mr Meticulous Services - cleaning +house & 0402 317 313

MRM Care Consultant & 0449 021 261

My Meals & 0428 717 379

My Way & 08 6146 6296

Nexia Aged Care - Home Care & 1300 384 004

Partner Profile Page: 198

Northern Health & 9495 3144

Northern Health Home Care Packages & 9495 3219

Note: ATSI, CALD, LGBTIQ, NESB

Olivet Care Home Care Services & 9131 5500

Omni-Care & 9484 8102

Parkglen Home Care Services & 1300 117 147

Partner Profile Page: 99

Patty Health and Care Support Services & 08 7009 4495

PCCV Home Care Packages & 9569 4020

Note: CALD, Polish

Pearl Home Care - Melbourne Central & 9124 3744

Pearl Home Care - Melbourne East & 0411 848 233

Pearl Home Care - Melbourne West & 0416 673 632

Pearl Home Care - Mornington Peninsula & 5906 5830

Pearl Home Care - North East Melbourne & 7302 0113

Pearl Home Care - North Melbourne & 9421 6860

Pearl Home Care - South Yarra & 9123 0002

Peninsula Health Home Care Packages & 5970 2001

Note: ATSI, LGBTIQ

People First Healthcare & 9402 9533

Note: ATSI, Arabic, Asian, CALD, European, LGBTIQ, Latin American, Lebanese, NESB

Prestige Inhome Care Melbourne & 1300 103 010

Prompt Care Home Care Packages Metropolitan VIC & 1800 472 273

PRONIA Aged Care Services Eastern/Northern Metro Region & 8560 4444

Note: CALD, Greek

PRONIA Aged Care Services Southern/Western Metro Region & 9388 9998

Note: CALD, Greek

Reachwell Support & 1300 473 224

Regal Care & 9252 4141

Regis Home Care Eastern Metro & 1300 188 740

Resetnthrive & 0400 239 237

Note: Meal preparation

Support at Home: Metropolitan Melbourne

Southern

Right at Home Melbourne Brighton & 8583 7447

Note: Oxygen and enteral feeding supplement.

Partner Profile Page: 73

Right at Home Melbourne Frankston & 8905 4016

Note: Oxygen and enteral feeding supplement.

Partner Profile Page: 73

Right at Home Melbourne Glen Waverley & 8521 7120

Note: Oxygen and enteral feeding supplement.

Partner Profile Page: 73

Right at Home Melbourne North & 8407 8814

Partner Profile Page: 73

Right at Home Melbourne Berwick & 7071 4930

Note: Oxygen and enteral feeding supplement.

Partner Profile Page: 73

Right at Home RightCare & 07 3054 1360

Note: Oxygen and enteral feeding supplement.

Partner Profile Page: 73

Royal Freemasons Home Care & 1800 756 091

RusCare Community Care & 9793 0028

Note: Arabic, Asian, CALD European, Jewish, Muslim, NESB

Sacred Heart Local In-Home Care Services & 8530 8300

Note: LGBTIQ

SAI Home & Community Care & 8785 0999

Note: CALD, Indian, Sri Lankan

Salvos Home Care VIC & 1300 111 227

Partner Profile Page: 32

Senior Helpers MSE & 8524 7699

Senior Helpers Casey & 9133 4056

Seniors Community Care & 5977 6966

Sequel Home Care & 9499 1200

SereneCare & 1300 773 174

Silver Chain & 1300 650 803

Silverchain VIC & 1300 650 803

Partner Profile Page: 3

Simply Helping Goulburn Valley & 5795 1635

Partner Profile Page: 65, 227

Southern Cross Care Home Care

Victoria & 1800 852 772

Note: ATSI, CALD, LGBTIQ

Spectrum & 1300 735 653

Note: CALD

St Vincent's Home Care Melbourne & 1300 703 346

Partner Profile Page: 11

Star Residential Care & 9763 8009

Steven Doyle & 5997 9686

Sunbury and Cobaw Community Health Home Care Packages & 5421 6061

Note: ATSI

Tender Loving Cuisine Australia & 1800 801 200

The CareSide & 1300 854 080

The Good Meal Co. & 1800 155 255

Trilogy Care & 1300 459 190

Note: ATSI, CALD, LGBTIQ

Partner Profile Page: 127

TSC Home & Community Care & 9898 5566

Note: Asian, CALD, Chinese, Malaysian, Singaporean, South Asian, Vietnamese

United Home Services Victoria & 1800 222 899

United Spanish Latin American Welfare Centre Home Care Packages & 9318 2949

Note: CALD, Hispanic, Latin American, NESB, Spanish

Uniting AgeWell Andrew Kerr Home Care & 5947 4950

Partner Profile Page: IFC-1, 69

Uniting AgeWell Community Hub, Burwood East & 7503 7200

Partner Profile Page: IFC-1, 69

Uniting AgeWell Grampians Home Care & 5326 0700

Partner Profile Page: IFC-1, 69

Uniting AgeWell Melbourne East Metro Home Care & 8845 1800

Partner Profile Page: IFC-1, 69

Uniting AgeWell Melbourne North Home Care & 9658 5696

Partner Profile Page: IFC-1, 69

Uniting AgeWell Melbourne South Home Care & 9089 1900

Note: CALD

Partner Profile Page: IFC-1, 69

Uniting AgeWell Melbourne West Metro Home Care & 9111 9593

Note: CALD

Partner Profile Page: IFC-1, 69

Uniting AgeWell Respite and Carer Support, Victoria & 1300 783 435

Partner Profile Page: IFC-1, 69

Vasey RSL Care Veterans Home Care & 9810 5570

Partner Profile Page: 163, 170

Vasey RSL Home Care & 9810 5570

Partner Profile Page: 163, 170

VASS Aged Care & Disability Support Services & 9359 2861

Note: Arabic, Assyrian, CALD, Lebanese, NESB, Turkish

Vege2go (vegan, vegetarian, gluten free, low fodmap meal provider) & 0450 876 088

Village Baxter Community Care & 5971 6380

Note: ATSI, Bosnian, Croatian, Egyptian, Filipino, Greek, Italian

Village Glen Flexicare Home Support & 1300 435 394

Vision Australia - Home Care Package (VIC) & 1300 847 466

Note: CALD; Priority for clients who are blind or have low vision

Vivir healthcare & 1300 184 847

VMCH Home Care Services

Eastern/Northern Metro Region & 1300 698 624

Note: CALD

Partner Profile Page: 15

VMCH Home Care Services Southern Metro Region & 1300 698 624

Note: ATSI, CALD

Partner Profile Page: 15

VMCH Home Care Services Western Metro Region & 1300 698 624

Note: CALD, Maltese

Partner Profile Page: 15

VMCH Victoria & 1300 698 624

Partner Profile Page: 15

VMCH Wantirna Home Care Services & 1300 698 624

Partner Profile Page: 15

Weary Dunlop Retirement VillageAged Care - Ryman Healthcare & 8545 1400

Wintringham Home Care Packages

Metropolitan VIC & 9034 4824

Woman's Way Cleaning Services & 0413 092 769

YNA Your Nursing Agency Home Care Services (VIC) & 8823 0500

Support at Home: Metropolitan Melbourne

Western

Abigail Mamas Healthcare Services & 0401 093 396

Note: African, Arabic, Asian, Austrian, Northern European

Aboriginal Community Elders Services & 9383 4244

Note: ATSI; Koori Community Aged Care Packages services available

Absolute Care & Health & 9070 9931

Note: Services include 24 hour care & after hospital care services

Accent Home Care & 8824 1000

Note: Arabic, CALD, Croatian, Dutch, European, Indian, Indo-Chinese, Jewish, LGBTIQ, NESB

Partner Profile Page: 212

Access Health & Community

Richmond & 9810 3000

Note: Asian, CALD, Dutch, Indian, Turkish, Vietnamese

AccessCare & 1300 819 200

Note: ATSI, CALD, LGBTIQ, Oxygen & enteral feeding supplements

Partner Profile Page: 59

ACCS North & West & 1800 953 963

Note: Bosnian, Croatian, Macedonian, Slavic

ACCS South & East & 1800 953 963

Note: Bosnian, Croatian, Macedonian, Slavic

Acquaint & 9267 9090

Active Community Group & 8820 0000

Note: Arabic, Asian, Assyrian, CALD, German, Hindi, Vietnamese

Age Up Health & 1300 254 326

Alpha Support at Home SOUTH AUSTRALIA & 1300 023 676

Alpha Support at Home VICTORIA & 1300 023 676

Ambition Health & 1300 668 655

At Your Service Home Care & 1300 952 860

Note: CALD, European, Filipino, Maltese, Polish, South Asian, Spanish

AusGroup Victoria & 9305 4620

Auspire Care VIC & 1300 433 983

Note: CALD, European, Filipino, Maltese, NESB Polish, South Asian, Spanish,NESB; Oxygen Supplement

Australian Multicultural Community Services (AMCS) & 9689 9170

Note: CALD

Partner Profile Page: 54

Australian Unity Home Health & Care VIC & 1300 753 206

Partner Profile Page: 17, 37

Australian Vietnamese Women's Association - Baybrook & 9428 9078

AVWA Home Care Services East & South & 9546 2699

Note: Vietnamese

AVWA Planned Activity Groups North and Home Care Packages North-EastSouth & 9428 9078

Note: Vietnamese

AVWA Planned Activity Groups West and Home Care Packages West & 9396 1922

Note: Vietnamese

Azure Specialists Home Care Services & 8612 1616

Baldwin Living HomeServe & 1800 911 989

BallyCara HomeCare VIC & 1300 037 542

Note: Italian

Baptcare Home Help Eastern Metro & 13 22 78

Partner Profile Page: 7, 20, 98

Baptcare Home Help Northern Metro & 13 22 78

Note: Maltese

Partner Profile Page: 7, 20, 98

Baptcare Home Help Southern Metro & 13 22 78

Partner Profile Page: 7, 20, 98

Baptcare Home Help Western Metro & 13 22 78

Note: Maltese

Partner Profile Page: 7, 20, 98

BASScare Home Care & 8809 0050

Bayside Care and Support & 1300 870 744

Benetas Support at Home East Metro and Yarra Valley & 1300 236 382

Note: ATSI, CALD, LGBTIQ, NESB

Partner Profile Page: 71

Benetas Support at Home North West Metro & 1300 236 382

Note: ATSI, CALD, LGBTIQ, NESB

Partner Profile Page: 71

Better Health Network & 1800 266 664

Better Living Home Care Packages (VIC) & 1300 307 344

Note: CALD, Chinese, European, German, Italian

BlueCross Community Services & 1300 964 392

Note: CALD

Partner Profile Page: 22-23, IBC, OBC

Bolton Clarke Home and Community Support & 1300 221 122

Partner Profile Page: 28-29

Brotherhood of St. Laurence Home Care Packages & 1300 147 147

Partner Profile Page: 35

Calvary Home Care Melbourne Service Centre & 1800 527 272

Partner Profile Page: 63, 97

Care Connect & 1800 692 464

Note: CALD, Chinese, European, Greek, Italian

Partner Profile Page: 57

Care Connect VIC & 1800 692 464

Note: ATSI, CALD, LGBTIQ, NESB Partner Profile Page: 57

Care Next Door & 02 9666 7930

Care Services Australia & 1300 455 322

Carepro Disability Service & 9492 6982

CASS Care & 02 9718 7305

Note: CALD

Cherubs Home Cleaning and Care Support & 0488 585 348

Chinese Community Social Services Centre (CCSSCI) Home Care Packages & 8848 0288

Note: Chinese

COASIT Aged Care (VIC) & 9349 9007

Note: Italian

Partner Profile Page: 209

Colbrow Care & 8548 5453

Comfort Home Care & 02 7258 7211

Comm Care & 9803 3504

Note: Asian, European

Complete Healthcare Connect & 07 3472 5655

Continuity Care Australia & 1800 012 273

Cumberland View Home Care & 9790 0555

Dovida - Frankston& Mornington & 9785 6666

Dovida - Melbourne Eastern Suburbs & 9877 3773

Dovida - Melbourne Inner East & 9913 7710

Dovida - Melbourne Inner North & 9386 5530

Dovida - Melbourne Inner South & Bayside & 9576 8545

Dovida - Melbourne Maidstone & Western Suburbs & 9317 5204

Dovida - Melbourne Outer East & 9754 4861

Dovida - Melbourne Outer North East & 9439 6676

Dovida Australia & 1300 008 018

EACH Home Care Packages (VIC) & 1300 003 224

Note: Includes packages for DVA & those experiencing homelessness

Effie Ioannou & 0411 757 006

Note: Greek

Empower Homecare (EPHC) & 9942 7106

Farris Care Services & 1800 572 401

FCCVI Home & Community Care & 9687 9011

Note: Asian, CALD, Filipino

Feros Care/ At-home aged care in Victoria & 1300 418 418

Five Good Friends Home Care Services & 1300 368 196

Partner Profile Page: 53

Western Support at Home: Metropolitan Melbourne

Fronditha Care Home Care Packages & 9552 4100

Note: CALD, Greek, NESB

genU Aged Care Service & 1300 558 368

Great Service Home Care & 1300 122 020

Guardian Healthcare Services & 1300 978 009

Guardian Nursing Agency & 1300 133 633

HammondCare Home Care Melbourne & 1800 826 166

Happy Living Home Care Packages & 1300 911 728

HCA Home VIC & 1300 422 111

healthAbility Support at Home & 9430 9104

Partner Profile

HenderCare (VIC) & 1300 764 433

Holicare & 8374 7603

Partner Profile Page: 45

Holstep Health (previously Merri Health) Home Care Packages & 9319 9406

Note: CALD, LGBTIQ

Partner Profile Page: 123

Home Care Assistance South East Melbourne & 9005 1159

Home Support Services (VIC) & 1800 854 300

HomeCaring & 1300 875 377

Note: Asian, Chinese, Hindi, Indian, Vietnamese

Hub & Spoke Health & 1800 166 167

Hume City Council Aged Care Services & 9205 2200

integratedliving Victoria & 1300 782 896

Partner Profile Page: 73

IPC Health Aged Care Services & 9296 1200

Note: ATSI, CALD, LGBTIQ Iris Manor & 9813 8566

Note: CALD, NESB

IWAA Home Care Services (VIC) & 0435 878 173

Note: Arabic, Bosnian, CALD, Egyptian, Lebanese, Muslim, South African, Turkish

Jewish Care In-Home Services & 8517 5999

Note: Jewish

Just Better Care Hume & Southern Riverina & 5873 2034

Partner Profile Page: 67

Just Better Care Melbourne Bayside & South East Melbourne & 9596 2444

Note: Arabic, Filipino, Greek, Polish, Russian

Partner Profile Page: 67

Just Better Care Melbourne Inner East & 9070 3436

Partner Profile Page: 67

Just Better Care Melbourne Metro North & 8820 6717

Partner Profile Page: 67

Just Better Care Melbourne Mornington & 5972 1860

Partner Profile Page: 67

Just Better Care Melbourne Outer East & Melbourne Outer North East & 5972 1860

Partner Profile Page: 67

Just Better Care Melbourne West & 9059 9800

Partner Profile Page: 67

Just Better Care Seymour & 0465 448 888

Partner Profile Page: 67

Just Better Care VIC & 1300 587 823

Partner Profile Page: 67

Just Better Care Western Victoria & 5381 1432

Partner Profile Page: 67

Just For U Care & 9578 3024

Note: Jewish, NESB

Kal'ang Respite Care Centre Aboriginal Corporation & 07 4124 7780

Note: ATSI, Asian, LGBTIQ

Latrobe Community Health Service & 1800 242 696

Leonie's Caring & 1800 491 805

Let's Get Care (VIC) & 1300 497 442

Note: ATSI, CALD, LGBTIQ, NESB

Life Without Barriers VIC & 1800 792 359

Note: ATSI, CALD, LGBTIQ

Like Our Own & 1800 687 696

Note: CALD, Greek, Hindi, LGBTIQ, NESB, Russian

Lite n' Easy & 13 15 12

Note: Fee for service available

Lively Home Care & 9070 4746

Local Guardians Home Care Self Managed Specialists & 7067 0555

Lumia Care & 02 9764 4488

MannaCare Community Care & 1300 902 023

Note: Arabic, Asian, Greek, Indian

Mayflower Home Care & 9591 1100

MCWA - Aged Care With A Difference & 9318 1111

Note: CALD, European, LGBTIQ, Slavic, Turkish, Ukrainian mecwacare Home Care Packages & 8573 4980

Note: CALD

Mercy Health Home Care Geelong & 1300 478 776

Partner Profile Page: 33

Mercy Health Home Care Hughesdale & 1300 478 776

Partner Profile Page: 33

Mercy Health Home Care Lynbrook & 1300 478 776

Note: CALD, LGBTIQ

Partner Profile Page: 33

Mercy Health Home Care Parkville & 1300 478 776

Note: CALD

Partner Profile Page: 33

Mercy Health Home Care Reservoir & 1300 478 776

Note: Greek, Italian

Partner Profile Page: 33

MiCare Home Care Packages -Victoria & 1300 064 064

Note: Arabic, Asian, CALD, European, LGBTIQ, Latin American, Lebanese, NESB

MiCare Home Care Packages Southern & 1300 064 064

Note: Arabic, Asian, CALD, European, LGBTIQ, Latin American, Lebanese, NESB

Moonee Valley City Council Aged & Disability Services & 9243 8748

Note: CALD; Meals on Wheels available

Morcare Services & 9800 4433

Note: African, Asian, Chinese, Indian, Korean

Mr Meticulous Services - cleaning +house & 0402 317 313

MRM Care Consultant & 0449 021 261

My Meals & 0428 717 379

My Way & 08 6146 6296

Nexia Aged Care - Home Care & 1300 384 004

Partner Profile Page: 198

Northern Health & 9495 3144

Northern Health Home Care Packages & 9495 3219

Note: ATSI, CALD, LGBTIQ, NESB

Olivet Care Home Care Services & 9131 5500

Omni-Care & 9484 8102

Parkglen Home Care Services & 1300 117 147

Partner Profile Page: 99

Patty Health and Care Support Services & 08 7009 4495

PCCV Home Care Packages & 9569 4020

Note: CALD, Polish

Pearl Home Care - Melbourne Central & 9124 3744

Pearl Home Care - Melbourne East & 0411 848 233

Pearl Home Care - Melbourne West & 0416 673 632

Pearl Home Care - Mornington Peninsula & 5906 5830

Pearl Home Care - North East

Melbourne & 7302 0113

Pearl Home Care - North Melbourne & 9421 6860

Pearl Home Care - South Yarra & 9123 0002

Peninsula Health Home Care Packages & 5970 2001

Note: ATSI, LGBTIQ

Support at Home: Metropolitan Melbourne

Western

People First Healthcare & 9402 9533

Note: ATSI, Arabic, Asian, CALD, European, LGBTIQ, Latin American, Lebanese, NESB

Prestige Inhome Care Melbourne & 1300 103 010

Prompt Care Home Care Packages

Metropolitan VIC & 1800 472 273

PRONIA Aged Care Services

Eastern/Northern Metro Region & 8560 4444

Note: CALD, Greek

PRONIA Aged Care Services

Southern/Western Metro Region & 9388 9998

Note: CALD, Greek

Reachwell Support & 1300 473 224

Regal Care & 9252 4141

Regis Home Care Eastern Metro & 1300 188 740

Resetnthrive & 0400 239 237

Note: Meal preparation

Right at Home Melbourne Brighton & 8583 7447

Note: Oxygen and enteral feeding supplement.

Partner Profile Page: 73

Right at Home Melbourne Frankston & 8905 4016

Note: Oxygen and enteral feeding supplement.

Partner Profile Page: 73

Right at Home Melbourne Glen Waverley & 8521 7120

Note: Oxygen and enteral feeding supplement.

Partner Profile Page: 73

Right at Home Melbourne North & 8407 8814

Partner Profile Page: 73

Right at Home Melbourne Berwick & 7071 4930

Note: Oxygen and enteral feeding supplement.

Partner Profile Page: 73

Right at Home RightCare & 07 3054 1360

Note: Oxygen and enteral feeding supplement.

Partner Profile Page: 73

Royal Freemasons Home Care & 1800 756 091

RusCare Community Care & 9793 0028

Note: Arabic, Asian, CALD European, Jewish, Muslim, NESB

Sacred Heart Local In-Home Care

Services & 8530 8300

Note: LGBTIQ

SAI Home & Community Care & 8785 0999

Note: CALD, Indian, Sri Lankan

Salvos Home Care VIC & 1300 111 227

Partner Profile Page: 32

Senior Helpers MSE & 8524 7699

Senior Helpers Casey & 9133 4056

Seniors Community Care & 5977 6966

Sequel Home Care & 9499 1200

SereneCare & 1300 773 174

Silver Chain & 1300 650 803

Silverchain VIC & 1300 650 803

Partner Profile Page: 3

Simply Helping Goulburn Valley & 5795 1635

Partner Profile Page: 65, 227

Southern Cross Care Home Care

Victoria & 1800 852 772

Note: ATSI, CALD, LGBTIQ

Spectrum & 1300 735 653

Note: CALD

St Vincent's Home Care Melbourne & 1300 703 346

Partner Profile Page: 11

Star Residential Care & 9763 8009

Steven Doyle & 5997 9686

Sunbury and Cobaw Community Health Home Care Packages & 5421 6061

Note: ATSI

Tender Loving Cuisine Australia & 1800 801 200

The CareSide & 1300 854 080

The Good Meal Co. & 1800 155 255

Trilogy Care & 1300 459 190

Note: ATSI, CALD, LGBTIQ

Partner Profile Page: 127

TSC Home & Community Care & 9898 5566

Note: Asian, CALD, Chinese, Malaysian, Singaporean, South Asian, Vietnamese

United Home Services Victoria & 1800 222 899

United Spanish Latin American Welfare Centre Home Care Packages & 9318 2949

Note: CALD, Hispanic, Latin American, NESB, Spanish

Uniting AgeWell Andrew Kerr Home Care & 5947 4950

Partner Profile Page: IFC-1, 69

Uniting AgeWell Community Hub, Burwood East & 7503 7200

Partner Profile Page: IFC-1, 69

Uniting AgeWell Grampians Home Care & 5326 0700

Partner Profile Page: IFC-1, 69

Uniting AgeWell Melbourne East Metro Home Care & 8845 1800

Partner Profile Page: IFC-1, 69

Uniting AgeWell Melbourne North Home Care & 9658 5696

Partner Profile Page: IFC-1, 69

Uniting AgeWell Melbourne South Home Care & 9089 1900

Note: CALD

Partner Profile Page: IFC-1, 69

Uniting AgeWell Melbourne West Metro Home Care & 9111 9593

Note: CALD

Partner Profile Page: IFC-1, 69

Uniting AgeWell Respite and Carer Support, Victoria & 1300 783 435

Partner Profile Page: IFC-1, 69

Vasey RSL Care Veterans Home Care & 9810 5570

Partner Profile Page: 163, 170

Vasey RSL Home Care & 9810 5570

Partner Profile Page: 163, 170

VASS Aged Care & Disability Support Services & 9359 2861

Note: Arabic, Assyrian, CALD, Lebanese, NESB, Turkish

Vege2go (vegan, vegetarian, gluten free, low fodmap meal provider) & 0450 876 088

Village Baxter Community Care & 5971 6380

Note: ATSI, Bosnian, Croatian, Egyptian, Filipino, Greek, Italian Village Glen Flexicare Home Support & 1300 435 394

Vision Australia - Home Care Package (VIC) & 1300 847 466

Note: CALD; Priority for clients who are blind or have low vision

Vivir healthcare & 1300 184 847

VMCH Home Care Services

Eastern/Northern Metro Region & 1300 698 624

Note: CALD

Partner Profile Page: 15

VMCH Home Care Services

Southern Metro Region & 1300 698 624

Note: ATSI, CALD

Partner Profile Page: 15

VMCH Home Care Services Western Metro Region & 1300 698 624

Note: CALD, Maltese

Partner Profile Page: 15

VMCH Victoria & 1300 698 624

Partner Profile Page: 15

VMCH Wantirna Home Care Services & 1300 698 624

Partner Profile Page: 15

Weary Dunlop Retirement VillageAged Care - Ryman Healthcare & 8545 1400

Wintringham Home Care Packages

Metropolitan VIC & 9034 4824

Woman's Way Cleaning Services & 0413 092 769

YNA Your Nursing Agency Home Care Services (VIC) & 8823 0500

Support at Home: Regional Victoria

North West

Abigail Mamas Healthcare Services & 0401 093 396

Note: African, Arabic, Asian, Austrian, Northern European

Absolute Care & Health & 9070 9931

Note: Services include 24 hour care & after hospital care services

ACCS Barwon & 1800 953 963

Note: Bosnian, Croatian, Macedonian, Slavic

ACCS North & West & 1800 953 963

Note: Bosnian, Croatian, Macedonian, Slavic

Age Up Health & 1300 254 326

alpine@home Community Care Services & 5755 0142

Note: CALD, German, Italian

Ambition Health & 1300 668 655

Australian Multicultural Community Services (AMCS) & 9689 9170

Note: CALD

Partner Profile Page: 54

Australian Unity Home Health & Care VIC & 1300 753 206

Partner Profile Page: 17, 37

Baptcare Home Help Barwon South West & 13 22 78

Note: CALD, NESB

Partner Profile Page: 7, 20, 98

Baptcare Home Help Gippsland & 13 22 78

Partner Profile Page: 7, 20, 98

Baptcare Home Help Hume/Loddon/Mallee & 13 22 78

Partner Profile Page: 7, 20, 98

Bartay Agency & 5427 0338

Bass Coast Health Home Care Packages (Flexihealth) & 5671 3476

Note: ATSI, LGBTIQ

Beaufort & Skipton Health Service

Beaufort Campus & 5349 1600

Beaufort & Skipton Health Service

Skipton Campus & 5340 1100

Bellarine Community Health Home Care Packages & 1800 007 224

Bendigo Health Community Care Services & 5454 7833

Benetas Support at Home Gippsland & 1300 236 382

Note: ATSI, CALD, LGBTIQ, NESB

Partner Profile Page: 71

Benetas Support at Home Rural North West Victoria Region & 1300 236 382

Note: ATSI, CALD, LGBTIQ, NESB

Partner Profile Page: 71

Better Living Home Care Packages (VIC) & 1300 307 344

Note: CALD, Chinese, European, German, Italian

Brotherhood of St. Laurence Home Care Packages & 1300 147 147

Partner Profile Page: 35

Calvary Home Care - Gippsland & 1800 527 272

Partner Profile Page: 63, 97

Care Connect & 1800 692 464

Note: CALD, Chinese, European, Greek, Italian

Partner Profile Page: 57

Care Connect VIC & 1800 692 464

Note: ATSI, CALD, LGBTIQ, NESB

Partner Profile Page: 57

Care Next Door & 02 9666 7930

Carepro Disability Service & 9492 6982

Central Gippsland Health Home Support & 5143 8155

Central Highlands Rural HealthHome Care Services & 5321 6544

Note: LGBTIQ

City of Greater Geelong Community Care Services & 5272 5272

CO.AS.IT. Aged Care Packages (VIC) & 9349 9000

Note: Italian

Cobden Health & 5595 3100

Note: CALD

Colac Otway Shire Older Persons & Ability Support Services & 5232 9420

Colbrow Care & 8548 5453

Comm Care & 9803 3504

Note: Asian, European

Community Interlink (VIC) Home Care & 1300 203 203

Note: ATSI, CALD

Complete Healthcare Connect & 07 3472 5655

Continuity Care Australia & 1800 012 273

Cooinda & 5761 3300

Corryong Health Community Services & 02 6076 3260

Dovida - Geelong & 5201 9090

Dovida - Horsham & 5381 0701

Note: Oxygen Supplement also available

Dovida Australia & 1300 008 018

DWECH Home & Community Care Services & 5521 7535

Note: ATSI

Effie Ioannou & 0411 757 006

Note: Greek

EGHS at Home & 5352 9328

Fairview Village Home Care Packages & 5623 2752

FCCVI Home & Community Care & 9687 9011

Note: Asian, CALD, Filipino

Feros Care/ At-home aged care in Victoria & 1300 418 418

Five Good Friends Home Care Services & 1300 368 196

Partner Profile Page: 53

genU Aged Care Service & 1300 558 368

Gippsland Lakes Complete Health Home Care Packages & 5152 0075

Note: ATSI

Grampians Health Ballarat Home Care Packages & 5320 3010

Great Ocean Road Health Apollo Campus (HCP) & 5237 8500

Great Ocean Road Health Lorne Campus (HCP) & 5237 8575

Great Service Home Care & 1300 122 020

GSHS Home Care Services & 5654 2757

Guardian Healthcare Services & 1300 978 009

Guardian Nursing Agency & 1300 133 633

Happy Living Home Care Packages & 1300 911 728

HCA Home VIC & 1300 422 111

Heathcote Health Residential Aged Care & 5431 0900

HenderCare (VIC) & 1300 764 433

Hesse Rural Health Service Community Care & 5267 1200

Heywood Rural Health Residential Aged Care & 5527 0544

Note: ATSI, European Holicare & 8374 7603

Partner Profile Page: 45

Holstep Health (previously Merri Health) Home Care Packages & 9319 9406

Note: CALD, LGBTIQ

Partner Profile Page: 123

Home Support Services (VIC) & 1800 854 300

HomeCaring & 1300 875 377

Note: Asian, Chinese, Hindi, Indian, Vietnamese

Honeysuckle Regional Health Violet Town Campus & 5798 1324

indigo@home Community Care Services & 5728 0215

integratedliving Gippsland (VIC) & 1300 782 896

Note: Veteran's Home Care funding is only available for nursing services.

Partner Profile Page: 73

Support at Home: Regional Victoria

North West

integratedliving Victoria & 1300 782 896

Partner Profile Page: 73

Intereach Aged Care Services & 1300 488 226

Note: Oxygen supplement available

Just Better Care Geelong & 5222 1518

Partner Profile Page: 67

Just Better Care Gippsland & 4114 3000

Partner Profile Page: 67

Just Better Care Hume & Southern Riverina & 5873 2034

Partner Profile Page: 67

Just Better Care South West VIC & 5559 7000

Partner Profile Page: 67

Just Better Care VIC & 1300 587 823

Partner Profile Page: 67

Kal'ang Respite Care Centre Aboriginal Corporation & 07 4124 7780

Note: ATSI, Asian, LGBTIQ

Karen Watson & 5358 7400

Note: LGBTIQ

Latrobe Community Health Service & 1800 242 696

Leonie's Caring & 1800 491 805

Let's Get Care (VIC) & 1300 497 442

Note: ATSI, CALD, LGBTIQ, NESB

Life Without Barriers VIC & 1800 792 359

Note: ATSI, CALD, LGBTIQ

Lite n' Easy & 13 15 12

Note: Fee for service available

Lively Home Care & 9070 4746

Lutheran Aged Care Home Care Services (VIC) & 02 6060 4000

Note: Short Term Restorative Care and CHSP Flexible In Home Respite available

Lyndoch Living & 1300 144 144

Note: ATSI

Partner Profile Page: 25

MCWA - Aged Care With A Difference & 9318 1111

Note: CALD, European, LGBTIQ, Slavic, Turkish

MDHSS Home Care Services & 5158 0243

Note: Services for clients in Genoa, Gypsy Point & Mallacoota areas

mecwacare Home Care Packages & 8573 4980

Note: CALD

Mercy Health Home Care Ballarat & 1300 478 776

Partner Profile Page: 33

Mercy Health Home Care Colac & 1300 478 776

Partner Profile Page: 33

Mercy Health Home Care Geelong & 1300 478 776

Partner Profile Page: 33

Mercy Health Home Care Gippsland & 1300 478 776

Note: CALD, NESB

Partner Profile Page: 33

Mercy Health Home Care Shepparton & 1300 478 776

Note: CALD, NESB

Partner Profile Page: 33

Mercy Health Home Care Warrnambool & 1300 478 776

Partner Profile Page: 33

MHA Care Home & Community Care Services & 5742 1111

MiCare Home Care Packages -Victoria & 1300 064 064

Note: Arabic, Asian, Burmese, CALD, Chinese, Dutch, European, Filipino, French, German, Greek, Italian, Japanese, LGBTIQ, Latin American, Lebanese, NESB, Spanish, Sri Lankan, Vietnamese

MiCare Home Care Packages

Latrobe/Gippsland & 1300 064 064

Note: CALD, Chinese, Dutch, European, Greek, Italian, Latin American, NESB - Specialist provider to migrant population; assistance also with settlement services

Moyne Health Services Home Care Packages & 5568 0100

Mr Meticulous Services - cleaning +house & 0402 317 313

MRM Care Consultant & 0449 021 261

My Meals & 0428 717 379

Nagambie HealthCare Home Care Services & 5736 2900

NCN Health Cobram Home Care Packages & 5871 0900

Note: CALD

New Aged Care & 5427 2002

Nexia Aged Care - Home Care & 1300 384 004

Partner Profile Page: 198

Northern Health & 9495 3144

Orbost Regional Health Community Home Support Services & 5154 6623

Patty Health and Care Support Services & 08 7009 4495

PCCV Home Care Packages & 9569 4020

Note: CALD, Polish

Pearl Home Care & 8731 1696

Pearl Home Care - Ballarat & 8731 1696

Note: ATSI, African, Arabic, Asian, CALD, European, Fijian, LGBTIQ, NESB, Samoan, Scandinavian, Serbian, Vietnamese

Pearl Home Care - Bendigo & 4428 8255

Pearl Home CareCardinia/South West Gippsland & 0411 623 236

Pearl Home Care - East Gippsland & 0411 623 236

Pearl Home Care - Geelong and Bellarine Peninsula & 8731 1696

Pearl Home Care - Shepparton & 0428 719 341

People First Healthcare & 9402 9533

Note: ATSI, African, Arabic, CALD, Chinese, European, LGBTIQ, Lebanese, Thai, Turkish, Vietnamese

Prestige Inhome Care Melbourne & 1300 103 010

Prompt Care Home Care Packages Regional VIC & 1800 472 273

Reachwell Support & 1300 473 224

REDHS Home Care Packages & 5484 4465

Regis Home Care Mildura & 1300 188 740

Note: VHC Approved provider

Respect Home Care & 1300 144 144

Note: 24-hour telephone support, DVA Nursing Contractor, private fee-forservice available.

Partner Profile Page: 25

Right at Home Geelong & 5213 2956

Note: Oxygen and enteral feeding supplement

Partner Profile Page: 73

Right at Home Goldfields Grampians Murray & 7071 4607

Note: Oxygen and enteral feeding supplement

Partner Profile Page: 73

Right at Home Melbourne Berwick & 7300 8804

Note: Oxygen and enteral feeding supplement.

Partner Profile Page: 73

Right at Home RightCare & 07 3054 1360

Note: Oxygen and enteral feeding supplement.

Partner Profile Page: 73

Right at Home Southwest Victoria & 4510 8919

Note: Oxygen and enteral feeding supplement supplied.

Partner Profile Page: 73

Royal Freemasons Home Care & 1800 756 091

Rumbalara Positive Ageing & Disability Services & 5822 2866

Note: ATSI

Rural City of Wangaratta Aged & Community Care & 1300 982 662

Note: ATSI, CALD, Italian, LGBTIQ, Vietnamese

RusCare Community Care & 9793 0028

Note: Arabic, European, Jewish, Korean, Muslim, Slavic, South Asian

Salvos Home Care VIC & 1300 111 227

Partner Profile Page: 32

Support at Home: Regional Victoria

North West

Senior Helpers MSE & 8524 7699

Senior Helpers Shepparton & 13002432273 [FORMAT ERROR]

SereneCare & 1300 773 174

Shepparton Villages Home Care & Support Services & 5832 0800

Note: Short Term Restortive Care (STRC) available

Silverchain VIC & 1300 650 803

Partner Profile Page: 3

Simply Helping Gippsland South & West & 9799 4676

Partner Profile Page: 65, 227

Simply Helping Goulburn Valley & 5795 1635

Partner Profile Page: 65, 227

Simply Helping South West & 5381 2076

Partner Profile Page: 65, 227

Steven Doyle & 5997 9686

Sunbury and Cobaw Community Health Home Care Packages & 5421 6061

Note: ATSI

Tender Loving Cuisine Australia & 1800 801 200

The CareSide & 1300 854 080

The Good Meal Co. & 1800 155 255

Trilogy Care & 1300 459 190

Note: ATSI, CALD, LGBTIQ

Partner Profile Page: 127

United Home Services Victoria & 1800 222 899

United Spanish Latin American Welfare Centre Home Care Packages & 9318 2949

Note: CALD, Hispanic, Latin American, NESB, Spanish

Uniting AgeWell Barwon Home Care & 4249 0000

Partner Profile Page: IFC-1, 69

Uniting AgeWell Bendigo Respite Services & 5454 2100

Partner Profile Page: IFC-1, 69

Uniting AgeWell Grampians Community Transport & 5326 0701

Partner Profile Page: IFC-1, 69

Uniting AgeWell Grampians Home Care & 5326 0700

Partner Profile Page: IFC-1, 69

Uniting AgeWell Hume Home Care & 8527 5880

Partner Profile Page: IFC-1, 69

Uniting AgeWell Loddon Mallee North Home Care & 4026 7000

Partner Profile Page: IFC-1, 69

Uniting AgeWell Loddon Mallee South Home Care & 5454 2100

Note: CALD, LGBTIQ

Partner Profile Page: IFC-1, 69

Uniting AgeWell Melbourne West Metro Home Care & 9111 9593

Note: CALD

Partner Profile Page: IFC-1, 69

Vasey RSL Home Care & 9810 5570

Partner Profile Page: 163, 170

Vege2go (vegan, vegetarian, gluten free, low fodmap meal provider) & 0450 876 088

Vision Australia - Home Care Package (VIC) & 1300 847 466

Note: CALD; Priority for clients who are blind or have low vision

VMCH Ballarat & 1300 698 624

Partner Profile Page: 15

VMCH Echuca & 1300 698 624

Partner Profile Page: 15

VMCH Home Care Services

Barwon Region & 1300 698 624

Note: ATSI

Partner Profile Page: 15

VMCH Home Care Services

Gippsland Region & 1300 698 624

Note: ATSI, CALD

Partner Profile Page: 15

VMCH Home Care Services

Grampians Region & 1300 698 624

Partner Profile Page: 15

VMCH Home Care Services

Hume Region & 1300 698 624

Note: ATSI, CALD

Partner Profile Page: 15

VMCH Home Care Services

Loddon Mallee Region & 1300 698 624

Note: ATSI, CALD

Partner Profile Page: 15

VMCH Moe & 1300 698 624

Partner Profile Page: 15

VMCH Shepparton & 1300 698 624

Partner Profile Page: 15

VMCH Victoria & 1300 698 624

Partner Profile Page: 15

VMCH Wangaratta & 1300 698 624

Partner Profile Page: 15

WDHS Home Care Packages & 5551 8306

Note: ATSI

West Wimmera Health Service

Community Packages & 5391 4371

Note: CALD

Wimmera Health Care Group

Community Options & 5381 9336

Note: Meals on Wheels available

Wintringham Home Care Packages

Barwon & 9034 4824

Wintringham Home Care Packages

Grampians & 9034 4824

Wintringham Home Care Packages

Hume & 9034 4824

YNA Your Nursing Agency Home Care Services (VIC) & 8823 0500

Support at Home: Regional Victoria

West

Abigail Mamas Healthcare Services & 0401 093 396

Note: African, Arabic, Asian, Austrian, Northern European

Absolute Care & Health & 9070 9931

Note: Services include 24 hour care & after hospital care services

ACCS Barwon & 1800 953 963

Note: Bosnian, Croatian, Macedonian, Slavic

ACCS North & West & 1800 953 963

Note: Bosnian, Croatian, Macedonian, Slavic

Age Up Health & 1300 254 326

alpine@home Community Care Services & 5755 0142

Note: CALD, German, Italian

Ambition Health & 1300 668 655

Australian Multicultural Community Services (AMCS) & 9689 9170

Note: CALD

Partner Profile Page: 54

Australian Unity Home Health & Care VIC & 1300 753 206

Partner Profile Page: 17, 37

Baptcare Home Help Barwon South West & 13 22 78

Note: CALD, NESB

Partner Profile Page: 7, 20, 98

Baptcare Home Help Gippsland & 13 22 78

Partner Profile Page: 7, 20, 98

Baptcare Home Help Hume/Loddon/Mallee & 13 22 78

Partner Profile Page: 7, 20, 98

Bartay Agency & 5427 0338

Bass Coast Health Home Care Packages (Flexihealth) & 5671 3476

Note: ATSI, LGBTIQ

Beaufort & Skipton Health Service

Beaufort Campus & 5349 1600

Beaufort & Skipton Health Service

Skipton Campus & 5340 1100

Bellarine Community Health Home Care Packages & 1800 007 224

Bendigo Health Community Care Services & 5454 7833

Benetas Support at Home Gippsland & 1300 236 382

Note: ATSI, CALD, LGBTIQ, NESB

Partner Profile Page: 71

Benetas Support at Home Rural North West Victoria Region & 1300 236 382

Note: ATSI, CALD, LGBTIQ, NESB

Partner Profile Page: 71

Better Living Home Care Packages (VIC) & 1300 307 344

Note: CALD, Chinese, European, German, Italian

Brotherhood of St. Laurence Home Care Packages & 1300 147 147

Partner Profile Page: 35

Calvary Home Care - Gippsland & 1800 527 272

Partner Profile Page: 63, 97

Care Connect & 1800 692 464

Note: CALD, Chinese, European, Greek, Italian

Partner Profile Page: 57

Care Connect VIC & 1800 692 464

Note: ATSI, CALD, LGBTIQ, NESB

Partner Profile Page: 57

Care Next Door & 02 9666 7930

Carepro Disability Service & 9492 6982

Central Gippsland Health Home Support & 5143 8155

Central Highlands Rural Health - Home Care Services & 5321 6544

Note: LGBTIQ

City of Greater Geelong Community Care Services & 5272 5272

CO.AS.IT. Aged Care Packages (VIC) & 9349 9000

Note: Italian

Cobden Health & 5595 3100

Note: CALD

Colac Otway Shire Older Persons & Ability Support Services & 5232 9420

Colbrow Care & 8548 5453

Comm Care & 9803 3504

Note: Asian, European

Community Interlink (VIC) Home Care & 1300 203 203

Note: ATSI, CALD

Complete Healthcare Connect & 07 3472 5655

Continuity Care Australia & 1800 012 273

Cooinda & 5761 3300

Corryong Health Community Services & 02 6076 3260

Dovida - Geelong & 5201 9090

Dovida - Horsham & 5381 0701

Note: Oxygen Supplement also available

Dovida Australia & 1300 008 018

DWECH Home & Community Care Services & 5521 7535

Note: ATSI

Effie Ioannou & 0411 757 006

Note: Greek

EGHS at Home & 5352 9328

Fairview Village Home Care Packages & 5623 2752

FCCVI Home & Community Care & 9687 9011

Note: Asian, CALD, Filipino

Feros Care/ At-home aged care in Victoria & 1300 418 418

Five Good Friends Home Care Services & 1300 368 196

Partner Profile Page: 53

genU Aged Care Service & 1300 558 368

Gippsland Lakes Complete Health Home Care Packages & 5152 0075

Note: ATSI

Grampians Health Ballarat Home Care Packages & 5320 3010

Great Ocean Road Health Apollo Campus (HCP) & 5237 8500

Great Ocean Road Health Lorne Campus (HCP) & 5237 8575

Great Service Home Care & 1300 122 020

GSHS Home Care Services & 5654 2757

Guardian Healthcare Services & 1300 978 009

Guardian Nursing Agency & 1300 133 633

Happy Living Home Care Packages & 1300 911 728

HCA Home VIC & 1300 422 111

Heathcote Health Residential Aged Care & 5431 0900

HenderCare (VIC) & 1300 764 433

Hesse Rural Health Service Community Care & 5267 1200

Heywood Rural Health Residential Aged Care & 5527 0544

Note: ATSI, European

Holicare & 8374 7603

Partner Profile Page: 45

Holstep Health (previously Merri Health) Home Care Packages & 9319 9406

Note: CALD, LGBTIQ

Partner Profile Page: 123

Home Support Services (VIC) & 1800 854 300

HomeCaring & 1300 875 377

Note: Asian, Chinese, Hindi, Indian, Vietnamese

Honeysuckle Regional Health Violet Town Campus & 5798 1324

indigo@home Community Care Services & 5728 0215

integratedliving Gippsland (VIC) & 1300 782 896

Note: Veteran's Home Care funding is only available for nursing services.

Partner Profile Page: 73

Support at Home: Regional Victoria

West

integratedliving Victoria & 1300 782 896

Partner Profile Page: 73

Intereach Aged Care Services & 1300 488 226

Note: Oxygen supplement available

Just Better Care Geelong & 5222 1518

Partner Profile Page: 67

Just Better Care Gippsland & 4114 3000

Partner Profile Page: 67

Just Better Care Hume & Southern Riverina & 5873 2034

Partner Profile Page: 67

Just Better Care South West VIC & 5559 7000

Partner Profile Page: 67

Just Better Care VIC & 1300 587 823

Partner Profile Page: 67

Kal'ang Respite Care Centre Aboriginal Corporation & 07 4124 7780

Note: ATSI, Asian, LGBTIQ

Karen Watson & 5358 7400

Note: LGBTIQ

Latrobe Community Health Service & 1800 242 696

Leonie's Caring & 1800 491 805

Let's Get Care (VIC) & 1300 497 442

Note: ATSI, CALD, LGBTIQ, NESB

Life Without Barriers VIC & 1800 792 359

Note: ATSI, CALD, LGBTIQ

Lite n' Easy & 13 15 12

Note: Fee for service available

Lively Home Care & 9070 4746

Lutheran Aged Care Home Care Services (VIC) & 02 6060 4000

Note: Short Term Restorative Care and CHSP Flexible In Home Respite available

Lyndoch Living & 1300 144 144

Note: ATSI

Partner Profile Page: 25

MCWA - Aged Care With A Difference & 9318 1111

Note: CALD, European, LGBTIQ, Slavic, Turkish

MDHSS Home Care Services & 5158 0243

Note: Services for clients in Genoa, Gypsy Point & Mallacoota areas

mecwacare Home Care Packages & 8573 4980

Note: CALD

Mercy Health Home Care Ballarat & 1300 478 776

Partner Profile Page: 33

Mercy Health Home Care Colac & 1300 478 776

Partner Profile Page: 33

Mercy Health Home Care Geelong & 1300 478 776

Partner Profile Page: 33

Mercy Health Home Care Gippsland & 1300 478 776

Note: CALD, NESB

Partner Profile Page: 33

Mercy Health Home Care Shepparton & 1300 478 776

Note: CALD, NESB

Partner Profile Page: 33

Mercy Health Home Care Warrnambool & 1300 478 776

Partner Profile Page: 33

MHA Care Home & Community Care Services & 5742 1111

MiCare Home Care Packages -Victoria & 1300 064 064

Note: Arabic, Asian, Burmese, CALD, Chinese, Dutch, European, Filipino, French, German, Greek, Italian, Japanese, LGBTIQ, Latin American, Lebanese, NESB, Spanish, Sri Lankan, Vietnamese

MiCare Home Care Packages

Latrobe/Gippsland & 1300 064 064

Note: CALD, Chinese, Dutch, European, Greek, Italian, Latin American, NESB - Specialist provider to migrant population; assistance also with settlement services

Moyne Health Services Home Care Packages & 5568 0100

Mr Meticulous Services - cleaning +house & 0402 317 313

MRM Care Consultant & 0449 021 261

My Meals & 0428 717 379

Nagambie HealthCare Home Care Services & 5736 2900

NCN Health Cobram Home Care Packages & 5871 0900

Note: CALD

New Aged Care & 5427 2002

Nexia Aged Care - Home Care & 1300 384 004

Partner Profile Page: 198

Northern Health & 9495 3144

Orbost Regional Health Community Home Support Services & 5154 6623

Patty Health and Care Support Services & 08 7009 4495

PCCV Home Care Packages & 9569 4020

Note: CALD, Polish

Pearl Home Care & 8731 1696

Pearl Home Care - Ballarat & 8731 1696

Note: ATSI, African, Arabic, Asian, CALD, European, Fijian, LGBTIQ, NESB, Samoan, Scandinavian, Serbian, Vietnamese

Pearl Home Care - Bendigo & 4428 8255

Pearl Home CareCardinia/South West Gippsland & 0411 623 236

Pearl Home Care - East Gippsland & 0411 623 236

Pearl Home Care - Geelong and Bellarine Peninsula & 8731 1696

Pearl Home Care - Shepparton & 0428 719 341

People First Healthcare & 9402 9533

Note: ATSI, African, Arabic, CALD, Chinese, European, LGBTIQ, Lebanese, Thai, Turkish, Vietnamese

Prestige Inhome Care Melbourne & 1300 103 010

Prompt Care Home Care Packages Regional VIC & 1800 472 273

Reachwell Support & 1300 473 224

REDHS Home Care Packages & 5484 4465

Regis Home Care Mildura & 1300 188 740

Note: VHC Approved provider

Respect Home Care & 1300 144 144

Note: 24-hour telephone support, DVA Nursing Contractor, private fee-for-service available.

Partner Profile Page: 25

Right at Home Geelong & 5213 2956

Note: Oxygen and enteral feeding supplement

Partner Profile Page: 73

Right at Home Goldfields Grampians Murray & 7071 4607

Note: Oxygen and enteral feeding supplement

Partner Profile Page: 73

Right at Home Melbourne Berwick & 7300 8804

Note: Oxygen and enteral feeding supplement.

Partner Profile Page: 73

Right at Home RightCare & 07 3054 1360

Note: Oxygen and enteral feeding supplement.

Partner Profile Page: 73

Right at Home Southwest Victoria & 4510 8919

Note: Oxygen and enteral feeding supplement supplied.

Partner Profile Page: 73

Royal Freemasons Home Care & 1800 756 091

Rumbalara Positive Ageing & Disability Services & 5822 2866

Note: ATSI

Rural City of Wangaratta Aged & Community Care & 1300 982 662

Note: ATSI, CALD, Italian, LGBTIQ, Vietnamese

RusCare Community Care & 9793 0028

Note: Arabic, European, Jewish, Korean, Muslim, Slavic, South Asian

Salvos Home Care VIC & 1300 111 227

Partner Profile Page: 32

Support at Home: Regional Victoria

West

Senior Helpers MSE & 8524 7699

Senior Helpers Shepparton & 13002432273 ]

SereneCare & 1300 773 174

Shepparton Villages Home Care & Support Services & 5832 0800

Note: Short Term Restortive Care (STRC) available

Silverchain VIC & 1300 650 803

Partner Profile Page: 3

Simply Helping Gippsland South & West & 9799 4676

Partner Profile Page: 65, 227

Simply Helping Goulburn Valley & 5795 1635

Partner Profile Page: 65, 227

Simply Helping South West & 5381 2076

Partner Profile Page: 65, 227

Steven Doyle & 5997 9686

Sunbury and Cobaw Community Health Home Care Packages & 5421 6061

Note: ATSI

Tender Loving Cuisine Australia & 1800 801 200

The CareSide & 1300 854 080

The Good Meal Co. & 1800 155 255

Trilogy Care & 1300 459 190

Note: ATSI, CALD, LGBTIQ

Partner Profile Page: 127

United Home Services Victoria & 1800 222 899

United Spanish Latin American Welfare Centre Home Care Packages & 9318 2949

Note: CALD, Hispanic, Latin American, NESB, Spanish

Uniting AgeWell Barwon Home Care & 4249 0000

Partner Profile Page: IFC-1, 69

Uniting AgeWell Bendigo Respite Services & 5454 2100

Partner Profile Page: IFC-1, 69

Uniting AgeWell Grampians Community Transport & 5326 0701

Partner Profile Page: IFC-1, 69

Uniting AgeWell Grampians Home Care & 5326 0700

Partner Profile Page: IFC-1, 69

Uniting AgeWell Hume Home Care & 8527 5880

Partner Profile Page: IFC-1, 69

Uniting AgeWell Loddon Mallee North Home Care & 4026 7000

Partner Profile Page: IFC-1, 69

Uniting AgeWell Loddon Mallee South Home Care & 5454 2100

Note: CALD, LGBTIQ

Partner Profile Page: IFC-1, 69

Uniting AgeWell Melbourne West Metro Home Care & 9111 9593 Note: CALD

Partner Profile Page: IFC-1, 69

Vasey RSL Home Care & 9810 5570

Partner Profile Page: 163, 170

Vege2go (vegan, vegetarian, gluten free, low fodmap meal provider) & 0450 876 088

Vision Australia - Home Care Package (VIC) & 1300 847 466

Note: CALD; Priority for clients who are blind or have low vision

VMCH Ballarat & 1300 698 624

Partner Profile Page: 15

VMCH Echuca & 1300 698 624

Partner Profile Page: 15

VMCH Home Care Services

Barwon Region & 1300 698 624

Note: ATSI

Partner Profile Page: 15

VMCH Home Care Services

Gippsland Region & 1300 698 624

Note: ATSI, CALD

Partner Profile Page: 15

VMCH Home Care Services

Grampians Region & 1300 698 624

Partner Profile Page: 15

VMCH Home Care Services

Hume Region & 1300 698 624

Note: ATSI, CALD

Partner Profile Page: 15

VMCH Home Care Services

Loddon Mallee Region & 1300 698 624

Note: ATSI, CALD

Partner Profile Page: 15

VMCH Moe & 1300 698 624

Partner Profile Page: 15

VMCH Shepparton & 1300 698 624

Partner Profile Page: 15

VMCH Victoria & 1300 698 624

Partner Profile Page: 15

VMCH Wangaratta & 1300 698 624

Partner Profile Page: 15

WDHS Home Care Packages & 5551 8306

Note: ATSI

West Wimmera Health Service

Community Packages & 5391 4371

Note: CALD

Wimmera Health Care Group

Community Options & 5381 9336

Note: Meals on Wheels available

Wintringham Home Care Packages

Barwon & 9034 4824

Wintringham Home Care Packages

Grampians & 9034 4824

Wintringham Home Care Packages

Hume & 9034 4824

YNA Your Nursing Agency Home Care Services (VIC) & 8823 0500

Support at Home: Regional Victoria

South West

Abigail Mamas Healthcare Services & 0401 093 396

Note: African, Arabic, Asian, Austrian, Northern European

Absolute Care & Health & 9070 9931

Note: Services include 24 hour care & after hospital care services

ACCS Barwon & 1800 953 963

Note: Bosnian, Croatian, Macedonian, Slavic

ACCS North & West & 1800 953 963

Note: Bosnian, Croatian, Macedonian, Slavic

Age Up Health & 1300 254 326

alpine@home Community Care Services & 5755 0142

Note: CALD, German, Italian

Ambition Health & 1300 668 655

Australian Multicultural Community Services (AMCS) & 9689 9170

Note: CALD

Partner Profile Page: 54

Australian Unity Home Health & Care VIC & 1300 753 206

Partner Profile Page: 17, 37

Baptcare Home Help

Barwon South West & 13 22 78

Note: CALD, NESB

Partner Profile Page: 7, 20, 98

Baptcare Home Help Gippsland & 13 22 78

Partner Profile Page: 7, 20, 98

Baptcare Home Help

Hume/Loddon/Mallee & 13 22 78

Partner Profile Page: 7, 20, 98

Bartay Agency & 5427 0338

Bass Coast Health Home Care Packages (Flexihealth) & 5671 3476

Note: ATSI, LGBTIQ

Beaufort & Skipton Health Service

Beaufort Campus & 5349 1600

Beaufort & Skipton Health Service

Skipton Campus & 5340 1100

Bellarine Community Health Home Care Packages & 1800 007 224

Bendigo Health Community Care Services & 5454 7833

Benetas Support at Home Gippsland & 1300 236 382

Note: ATSI, CALD, LGBTIQ, NESB

Partner Profile Page: 71

Benetas Support at Home Rural North West Victoria Region & 1300 236 382

Note: ATSI, CALD, LGBTIQ, NESB

Partner Profile Page: 71

Better Living Home Care Packages (VIC) & 1300 307 344

Note: CALD, Chinese, European, German, Italian

Brotherhood of St. Laurence Home Care Packages & 1300 147 147

Partner Profile Page: 35

Calvary Home Care - Gippsland & 1800 527 272

Partner Profile Page: 63, 97

Care Connect & 1800 692 464

Note: CALD, Chinese, European, Greek, Italian

Partner Profile Page: 57

Care Connect VIC & 1800 692 464

Note: ATSI, CALD, LGBTIQ, NESB

Partner Profile Page:57

Care Next Door & 02 9666 7930

Carepro Disability Service & 9492 6982

Central Gippsland Health Home Support & 5143 8155

Central Highlands Rural Health - Home Care Services & 5321 6544

Note: LGBTIQ

City of Greater Geelong Community Care Services & 5272 5272

COASIT Aged Care (VIC) & 9349 9007

Note: Italian

Partner Profile Page: 209

Cobden Health & 5595 3100

Note: CALD

Colac Otway Shire Older Persons & Ability Support Services & 5232 9420

Colbrow Care & 8548 5453

Comm Care & 9803 3504

Note: Asian, European

Community Interlink (VIC) Home Care & 1300 203 203

Note: ATSI, CALD

Complete Healthcare Connect & 07 3472 5655

Continuity Care Australia & 1800 012 273

Cooinda & 5761 3300

Corryong Health Community Services & 02 6076 3260

Dovida - Geelong & 5201 9090

Dovida - Horsham & 5381 0701

Note: Oxygen Supplement also available

Dovida Australia & 1300 008 018

DWECH Home & Community Care Services & 5521 7535

Note: ATSI

Effie Ioannou & 0411 757 006

Note: Greek

EGHS at Home & 5352 9328

Fairview Village Home Care Packages & 5623 2752

FCCVI Home & Community Care & 9687 9011

Note: Asian, CALD, Filipino

Feros Care/ At-home aged care in Victoria & 1300 418 418

Five Good Friends Home Care Services & 1300 368 196

Partner Profile Page: 53

genU Aged Care Service & 1300 558 368

Gippsland Lakes Complete Health Home Care Packages & 5152 0075

Note: ATSI

Grampians Health Ballarat Home Care Packages & 5320 3010

Great Ocean Road Health Apollo Campus (HCP) & 5237 8500

Great Ocean Road Health Lorne Campus (HCP) & 5237 8575

Great Service Home Care & 1300 122 020

GSHS Home Care Services & 5654 2757

Guardian Healthcare Services & 1300 978 009

Guardian Nursing Agency & 1300 133 633

Happy Living Home Care Packages & 1300 911 728

HCA Home VIC & 1300 422 111

Heathcote Health Residential Aged Care & 5431 0900

HenderCare (VIC) & 1300 764 433

Hesse Rural Health Service Community Care & 5267 1200

Heywood Rural Health Residential Aged Care & 5527 0544

Note: ATSI, European Holicare & 8374 7603

Partner Profile Page: 45

Holstep Health (previously Merri Health) Home Care Packages & 9319 9406

Note: CALD, LGBTIQ

Partner Profile Page: 123

Home Support Services (VIC) & 1800 854 300

HomeCaring & 1300 875 377

Note: Asian, Chinese, Hindi, Indian, Vietnamese

Honeysuckle Regional Health Violet Town Campus & 5798 1324

indigo@home Community Care Services & 5728 0215

Support at Home: Regional Victoria

South West

integratedliving Gippsland (VIC) & 1300 782 896

Note: Veteran's Home Care funding is only available for nursing services.

Partner Profile Page: 73

integratedliving Victoria & 1300 782 896

Partner Profile Page: 73

Intereach Aged Care Services & 1300 488 226

Note: Oxygen supplement available

Just Better Care Geelong & 5222 1518

Partner Profile Page: 67

Just Better Care Gippsland & 4114 3000

Partner Profile Page: 67

Just Better Care Hume & Southern Riverina & 5873 2034

Partner Profile Page: 67

Just Better Care South West VIC & 5559 7000

Partner Profile Page: 67

Just Better Care VIC & 1300 587 823

Partner Profile Page: 67

Kal'ang Respite Care Centre Aboriginal Corporation & 07 4124 7780

Note: ATSI, Asian, LGBTIQ

Karen Watson & 5358 7400

Note: LGBTIQ

Latrobe Community Health Service & 1800 242 696

Leonie's Caring & 1800 491 805

Let's Get Care (VIC) & 1300 497 442

Note: ATSI, CALD, LGBTIQ, NESB

Life Without Barriers VIC & 1800 792 359

Note: ATSI, CALD, LGBTIQ

Lite n' Easy & 13 15 12

Note: Fee for service available

Lively Home Care & 9070 4746

Lutheran Aged Care Home Care Services (VIC) & 02 6060 4000

Note: Short Term Restorative Care and CHSP Flexible In Home Respite available

Lyndoch Living & 1300 144 144

Note: ATSI

Partner Profile Page: 25

MCWA - Aged Care With A Difference & 9318 1111

Note: CALD, European, LGBTIQ, Slavic, Turkish

MDHSS Home Care Services & 5158 0243

Note: Services for clients in Genoa, Gypsy Point & Mallacoota areas

mecwacare Home Care Packages & 8573 4980

Note: CALD

Mercy Health Home Care Ballarat & 1300 478 776

Partner Profile Page: 33

Mercy Health Home Care Colac & 1300 478 776

Partner Profile Page: 33

Mercy Health Home Care Geelong & 1300 478 776

Partner Profile Page: 33

Mercy Health Home Care Gippsland & 1300 478 776

Note: CALD, NESB

Partner Profile Page: 33

Mercy Health Home Care Shepparton & 1300 478 776

Note: CALD, NESB

Partner Profile Page: 33

Mercy Health Home Care Warrnambool & 1300 478 776

Partner Profile Page: 33

MHA Care Home & Community Care Services & 5742 1111

MiCare Home Care Packages -Victoria & 1300 064 064

Note: Arabic, Asian, Burmese, CALD, Chinese, Dutch, European, Filipino, French, German, Greek, Italian, Japanese, LGBTIQ, Latin American, Lebanese, NESB, Spanish, Sri Lankan, Vietnamese

MiCare Home Care Packages Latrobe/Gippsland & 1300 064 064

Note: CALD, Chinese, Dutch, European, Greek, Italian, Latin American, NESB - Specialist provider to migrant population; assistance also with settlement services

Moyne Health Services Home Care Packages & 5568 0100

Mr Meticulous Services - cleaning +house & 0402 317 313

MRM Care Consultant & 0449 021 261

My Meals & 0428 717 379

Nagambie HealthCare Home Care Services & 5736 2900

NCN Health Cobram Home Care Packages & 5871 0900

Note: CALD

New Aged Care & 5427 2002

Nexia Aged Care - Home Care & 1300 384 004

Partner Profile Page: 198 Northern Health & 9495 3144

Orbost Regional Health Community Home Support Services & 5154 6623

Patty Health and Care Support Services & 08 7009 4495

PCCV Home Care Packages & 9569 4020

Note: CALD, Polish

Pearl Home Care & 8731 1696

Pearl Home Care - Ballarat & 8731 1696

Note: ATSI, African, Arabic, Asian, CALD, European, Fijian, LGBTIQ, NESB, Samoan, Scandinavian, Serbian, Vietnamese

Pearl Home Care - Bendigo & 4428 8255

Pearl Home CareCardinia/South West Gippsland & 0411 623 236

Pearl Home Care - East Gippsland & 0411 623 236

Pearl Home Care - Geelong and Bellarine Peninsula & 8731 1696

Pearl Home Care - Shepparton & 0428 719 341

People First Healthcare & 9402 9533

Note: ATSI, African, Arabic, CALD, Chinese, European, LGBTIQ, Lebanese, Thai, Turkish, Vietnamese

Prestige Inhome Care Melbourne & 1300 103 010

Prompt Care Home Care Packages Regional VIC & 1800 472 273

Reachwell Support & 1300 473 224

REDHS Home Care Packages & 5484 4465

Regis Home Care Mildura & 1300 188 740

Note: VHC Approved provider

Respect Home Care & 1300 144 144

Note: 24-hour telephone support, DVA Nursing Contractor, private fee-forservice available.

Partner Profile Page: 25

Right at Home Geelong & 5213 2956

Note: Oxygen and enteral feeding supplement

Partner Profile Page: 73

Right at Home Goldfields Grampians Murray & 7071 4607

Note: Oxygen and enteral feeding supplement

Partner Profile Page: 73

Right at Home Melbourne Berwick & 7300 8804

Note: Oxygen and enteral feeding supplement.

Partner Profile Page: 73

Right at Home RightCare & 07 3054 1360

Note: Oxygen and enteral feeding supplement.

Partner Profile Page: 73

Right at Home Southwest Victoria & 4510 8919

Note: Oxygen and enteral feeding supplement supplied.

Partner Profile Page: 73

Royal Freemasons Home Care & 1800 756 091

Rumbalara Positive Ageing & Disability Services & 5822 2866

Note: ATSI

Rural City of Wangaratta Aged & Community Care & 1300 982 662

Note: ATSI, CALD, Italian, LGBTIQ, Vietnamese

Support at Home: Regional Victoria

South West

RusCare Community Care & 9793 0028

Note: Arabic, European, Jewish, Korean, Muslim, Slavic, South Asian

Salvos Home Care VIC & 1300 111 227

Partner Profile Page: 32

Senior Helpers MSE & 8524 7699

Senior Helpers Shepparton & 13002432273

SereneCare & 1300 773 174

Shepparton Villages Home Care & Support Services & 5832 0800

Note: Short Term Restortive Care (STRC) available

Silverchain VIC & 1300 650 803

Partner Profile Page: 3

Simply Helping Gippsland South & West & 9799 4676

Partner Profile Page: 65, 227

Simply Helping Goulburn Valley & 5795 1635

Partner Profile Page: 65, 227

Simply Helping South West & 5381 2076

Partner Profile Page: 65, 227

Steven Doyle & 5997 9686

Sunbury and Cobaw Community Health Home Care Packages & 5421 6061

Note: ATSI

Tender Loving Cuisine Australia & 1800 801 200

The CareSide & 1300 854 080

The Good Meal Co. & 1800 155 255

Trilogy Care & 1300 459 190

Note: ATSI, CALD, LGBTIQ

Partner Profile Page: 127

United Home Services Victoria & 1800 222 899

United Spanish Latin American Welfare Centre Home Care Packages & 9318 2949

Note: CALD, Hispanic, Latin American, NESB, Spanish

Uniting AgeWell Barwon Home Care & 4249 0000

Partner Profile Page: IFC-1, 69

Uniting AgeWell Bendigo Respite Services & 5454 2100

Partner Profile Page: IFC-1, 69

Uniting AgeWell Grampians Community Transport & 5326 0701

Partner Profile Page: IFC-1, 69

Uniting AgeWell Grampians Home Care & 5326 0700

Partner Profile Page: IFC-1, 69

Uniting AgeWell Hume Home Care & 8527 5880

Partner Profile Page: IFC-1, 69

Uniting AgeWell Loddon Mallee North Home Care & 4026 7000

Partner Profile Page: IFC-1, 69

Uniting AgeWell Loddon Mallee South Home Care & 5454 2100

Note: CALD, LGBTIQ

Partner Profile Page: IFC-1, 69

Uniting AgeWell Melbourne West Metro Home Care & 9111 9593

Note: CALD

Partner Profile Page: IFC-1, 69

Vasey RSL Home Care & 9810 5570

Partner Profile Page: 163, 170

Vege2go (vegan, vegetarian, gluten free, low fodmap meal provider) & 0450 876 088

Vision Australia - Home Care Package (VIC) & 1300 847 466

Note: CALD; Priority for clients who are blind or have low vision

VMCH Ballarat & 1300 698 624

Partner Profile Page: 15

VMCH Echuca & 1300 698 624

Partner Profile Page: 15

VMCH Home Care Services Barwon Region & 1300 698 624

Note: ATSI

Partner Profile Page: 15

VMCH Home Care Services Gippsland Region & 1300 698 624

Note: ATSI, CALD

Partner Profile Page: 15

VMCH Home Care Services Grampians Region & 1300 698 624

Partner Profile Page: 15

VMCH Home Care Services Hume Region & 1300 698 624

Note: ATSI, CALD

Partner Profile Page: 15

VMCH Home Care Services Loddon Mallee Region & 1300 698 624

Note: ATSI, CALD

Partner Profile Page: 15

VMCH Moe & 1300 698 624

Partner Profile Page: 15

VMCH Shepparton & 1300 698 624

Partner Profile Page: 15

VMCH Victoria & 1300 698 624

Partner Profile Page: 15

VMCH Wangaratta & 1300 698 624

Partner Profile Page: 15

WDHS Home Care Packages & 5551 8306

Note: ATSI

West Wimmera Health Service Community Packages & 5391 4371

Note: CALD

Wimmera Health Care Group Community Options & 5381 9336

Note: Meals on Wheels available

Wintringham Home Care Packages Barwon & 9034 4824

Wintringham Home Care Packages Grampians & 9034 4824

Wintringham Home Care Packages Hume & 9034 4824

YNA Your Nursing Agency Home Care Services (VIC) & 8823 0500

Support at Home: Regional Victoria

North East

Abigail Mamas Healthcare Services & 0401 093 396

Note: African, Arabic, Asian, Austrian, Northern European

Absolute Care & Health & 9070 9931

Note: Services include 24 hour care & after hospital care services

ACCS Barwon & 1800 953 963

Note: Bosnian, Croatian, Macedonian, Slavic

ACCS North & West & 1800 953 963

Note: Bosnian, Croatian, Macedonian, Slavic

Age Up Health & 1300 254 326

alpine@home Community Care Services & 5755 0142

Note: CALD, German, Italian

Ambition Health & 1300 668 655

Australian Multicultural Community Services (AMCS) & 9689 9170

Note: CALD

Partner Profile Page: 54

Australian Unity Home Health & Care VIC & 1300 753 206

Partner Profile Page: 17, 37

Baptcare Home Help

Barwon South West & 13 22 78

Note: CALD, NESB

Partner Profile Page: 7, 20, 98

Baptcare Home Help Gippsland & 13 22 78

Partner Profile Page: 7, 20, 98

Baptcare Home Help

Hume/Loddon/Mallee & 13 22 78

Partner Profile Page: 7, 20, 98

Bartay Agency & 5427 0338

Bass Coast Health Home Care Packages (Flexihealth) & 5671 3476

Note: ATSI, LGBTIQ

Beaufort & Skipton Health Service

Beaufort Campus & 5349 1600

Beaufort & Skipton Health Service

Skipton Campus & 5340 1100

Bellarine Community Health Home Care Packages & 1800 007 224

Bendigo Health Community Care Services & 5454 7833

Benetas Support at Home Gippsland & 1300 236 382

Note: ATSI, CALD, LGBTIQ, NESB

Partner Profile Page: 71

Benetas Support at Home Rural North West Victoria Region & 1300 236 382

Note: ATSI, CALD, LGBTIQ, NESB

Partner Profile Page: 71

Better Living Home Care Packages (VIC) & 1300 307 344

Note: CALD, Chinese, European, German, Italian

Brotherhood of St. Laurence Home Care Packages & 1300 147 147

Partner Profile Page: 35

Calvary Home Care - Gippsland & 1800 527 272

Partner Profile Page: 63, 97

Care Connect & 1800 692 464

Note: CALD, Chinese, European, Greek, Italian

Partner Profile Page: 57

Care Connect VIC & 1800 692 464

Note: ATSI, CALD, LGBTIQ, NESB

Partner Profile Page: 57

Care Next Door & 02 9666 7930

Carepro Disability Service & 9492 6982

Central Gippsland Health Home Support & 5143 8155

Central Highlands Rural Health - Home Care Services & 5321 6544

Note: LGBTIQ

City of Greater Geelong Community Care Services & 5272 5272

CO.AS.IT. Aged Care Packages (VIC) & 9349 9000

Note: Italian

Cobden Health & 5595 3100

Note: CALD

Colac Otway Shire Older Persons & Ability Support Services & 5232 9420

Colbrow Care & 8548 5453

Comm Care & 9803 3504

Note: Asian, European

Community Interlink (VIC) Home Care & 1300 203 203

Note: ATSI, CALD

Complete Healthcare Connect & 07 3472 5655

Continuity Care Australia & 1800 012 273

Cooinda & 5761 3300

Corryong Health Community Services & 02 6076 3260

Dovida - Geelong & 5201 9090

Dovida - Horsham & 5381 0701

Note: Oxygen Supplement also available

Dovida Australia & 1300 008 018

DWECH Home & Community Care Services & 5521 7535

Note: ATSI

Effie Ioannou & 0411 757 006

Note: Greek

EGHS at Home & 5352 9328

Fairview Village Home Care Packages & 5623 2752

FCCVI Home & Community Care & 9687 9011

Note: Asian, CALD, Filipino

Feros Care/ At-home aged care in Victoria & 1300 418 418

Five Good Friends Home Care Services & 1300 368 196

Partner Profile Page: 53

genU Aged Care Service & 1300 558 368

Gippsland Lakes Complete Health Home Care Packages & 5152 0075

Note: ATSI

Grampians Health Ballarat Home Care Packages & 5320 3010

Great Ocean Road Health Apollo Campus (HCP) & 5237 8500

Great Ocean Road Health Lorne Campus (HCP) & 5237 8575

Great Service Home Care & 1300 122 020

GSHS Home Care Services & 5654 2757

Guardian Healthcare Services & 1300 978 009

Guardian Nursing Agency & 1300 133 633

Happy Living Home Care Packages & 1300 911 728

HCA Home VIC & 1300 422 111

Heathcote Health Residential Aged Care & 5431 0900

HenderCare (VIC) & 1300 764 433

Hesse Rural Health Service Community Care & 5267 1200

Heywood Rural Health Residential Aged Care & 5527 0544

Note: ATSI, European

Holicare & 8374 7603

Partner Profile Page: 45

Holstep Health (previously Merri Health) Home Care Packages & 9319 9406

Note: CALD, LGBTIQ

Partner Profile Page: 123

Home Support Services (VIC) & 1800 854 300

HomeCaring & 1300 875 377

Note: Asian, Chinese, Hindi, Indian, Vietnamese

Honeysuckle Regional Health Violet Town Campus & 5798 1324

indigo@home Community Care Services & 5728 0215

integratedliving Gippsland (VIC) & 1300 782 896

Note: Veteran's Home Care funding is only available for nursing services.

Partner Profile Page: 73

Support at Home: Regional Victoria

North East

integratedliving Victoria & 1300 782 896

Partner Profile Page: 73

Intereach Aged Care Services & 1300 488 226

Note: Oxygen supplement available

Just Better Care Geelong & 5222 1518

Partner Profile Page: 67

Just Better Care Gippsland & 4114 3000

Partner Profile Page: 67

Just Better Care Hume & Southern Riverina & 5873 2034

Partner Profile Page: 67

Just Better Care South West VIC & 5559 7000

Partner Profile Page: 67

Just Better Care VIC & 1300 587 823

Partner Profile Page: 67

Kal'ang Respite Care Centre Aboriginal Corporation & 07 4124 7780

Note: ATSI, Asian, LGBTIQ

Karen Watson & 5358 7400

Note: LGBTIQ

Latrobe Community Health Service & 1800 242 696

Leonie's Caring & 1800 491 805

Let's Get Care (VIC) & 1300 497 442

Note: ATSI, CALD, LGBTIQ, NESB

Life Without Barriers VIC & 1800 792 359

Note: ATSI, CALD, LGBTIQ

Lite n' Easy & 13 15 12

Note: Fee for service available

Lively Home Care & 9070 4746

Lutheran Aged Care Home Care Services (VIC) & 02 6060 4000

Note: Short Term Restorative Care and CHSP Flexible In Home Respite available

Lyndoch Living & 1300 144 144

Note: ATSI

Partner Profile Page: 25

MCWA - Aged Care With A Difference & 9318 1111

Note: CALD, European, LGBTIQ, Slavic, Turkish

MDHSS Home Care Services & 5158 0243

Note: Services for clients in Genoa, Gypsy Point & Mallacoota areas

mecwacare Home Care Packages & 8573 4980

Note: CALD

Mercy Health Home Care Ballarat & 1300 478 776

Partner Profile Page: 33

Mercy Health Home Care Colac & 1300 478 776

Partner Profile Page: 33

Mercy Health Home Care Geelong & 1300 478 776

Partner Profile Page: 33

Mercy Health Home Care Gippsland & 1300 478 776

Note: CALD, NESB

Partner Profile Page: 33

Mercy Health Home Care Shepparton & 1300 478 776

Note: CALD, NESB

Partner Profile Page: 33

Mercy Health Home Care Warrnambool & 1300 478 776

Partner Profile Page: 33

MHA Care Home & Community Care Services & 5742 1111

MiCare Home Care Packages -Victoria & 1300 064 064

Note: Arabic, Asian, Burmese, CALD, Chinese, Dutch, European, Filipino, French, German, Greek, Italian, Japanese, LGBTIQ, Latin American, Lebanese, NESB, Spanish, Sri Lankan, Vietnamese

MiCare Home Care Packages Latrobe/Gippsland & 1300 064 064

Note: CALD, Chinese, Dutch, European, Greek, Italian, Latin American, NESB - Specialist provider to migrant population; assistance also with settlement services

Moyne Health Services Home Care Packages & 5568 0100

Mr Meticulous Services - cleaning +house & 0402 317 313

MRM Care Consultant & 0449 021 261

My Meals & 0428 717 379

Nagambie HealthCare Home Care Services & 5736 2900

NCN Health Cobram Home Care Packages & 5871 0900

Note: CALD

New Aged Care & 5427 2002

Nexia Aged Care - Home Care & 1300 384 004

Partner Profile Page: 198

Northern Health & 9495 3144

Orbost Regional Health Community Home Support Services & 5154 6623

Patty Health and Care Support Services & 08 7009 4495

PCCV Home Care Packages & 9569 4020

Note: CALD, Polish

Pearl Home Care & 8731 1696

Pearl Home Care - Ballarat & 8731 1696

Note: ATSI, African, Arabic, Asian, CALD, European, Fijian, LGBTIQ, NESB, Samoan, Scandinavian, Serbian, Vietnamese

Pearl Home Care - Bendigo & 4428 8255

Pearl Home CareCardinia/South West Gippsland & 0411 623 236

Pearl Home Care - East Gippsland & 0411 623 236

Pearl Home Care - Geelong and Bellarine Peninsula & 8731 1696

Pearl Home Care - Shepparton & 0428 719 341

People First Healthcare & 9402 9533

Note: ATSI, African, Arabic, CALD, Chinese, European, LGBTIQ, Lebanese, Thai, Turkish, Vietnamese

Prestige Inhome Care Melbourne & 1300 103 010

Prompt Care Home Care Packages Regional VIC & 1800 472 273

Reachwell Support & 1300 473 224

REDHS Home Care Packages & 5484 4465

Regis Home Care Mildura & 1300 188 740

Note: VHC Approved provider

Respect Home Care & 1300 144 144

Note: 24-hour telephone support, DVA Nursing Contractor, private fee-forservice available.

Partner Profile Page: 25

Right at Home Geelong & 5213 2956

Note: Oxygen and enteral feeding supplement

Partner Profile Page: 73

Right at Home Goldfields Grampians Murray & 7071 4607

Note: Oxygen and enteral feeding supplement

Partner Profile Page: 73

Right at Home Melbourne Berwick & 7300 8804

Note: Oxygen and enteral feeding supplement.

Partner Profile Page: 73

Right at Home RightCare & 07 3054 1360

Note: Oxygen and enteral feeding supplement.

Partner Profile Page: 73

Right at Home Southwest Victoria & 4510 8919

Note: Oxygen and enteral feeding supplement supplied.

Partner Profile Page: 73

Royal Freemasons Home Care & 1800 756 091

Rumbalara Positive Ageing & Disability Services & 5822 2866

Note: ATSI

Rural City of Wangaratta Aged & Community Care & 1300 982 662

Note: ATSI, CALD, Italian, LGBTIQ, Vietnamese

RusCare Community Care & 9793 0028

Note: Arabic, European, Jewish, Korean, Muslim, Slavic, South Asian

Salvos Home Care VIC & 1300 111 227

Partner Profile Page: 32

Support at Home: Regional Victoria

North East

Senior Helpers MSE & 8524 7699

Senior Helpers Shepparton & 13002432273

SereneCare & 1300 773 174

Shepparton Villages Home Care & Support Services & 5832 0800

Note: Short Term Restortive Care (STRC) available

Silverchain VIC & 1300 650 803

Partner Profile Page: 3

Simply Helping Gippsland South & West & 9799 4676

Partner Profile Page: 65, 227

Simply Helping Goulburn Valley & 5795 1635

Partner Profile Page: 65, 227

Simply Helping South West & 5381 2076

Partner Profile Page: 65, 227

Steven Doyle & 5997 9686

Sunbury and Cobaw Community Health Home Care Packages & 5421 6061

Note: ATSI

Tender Loving Cuisine Australia & 1800 801 200

The CareSide & 1300 854 080

The Good Meal Co. & 1800 155 255

Trilogy Care & 1300 459 190

Note: ATSI, CALD, LGBTIQ

Partner Profile Page: 127

United Home Services Victoria & 1800 222 899

United Spanish Latin American Welfare Centre Home Care Packages & 9318 2949

Note: CALD, Hispanic, Latin American, NESB, Spanish

Uniting AgeWell Barwon Home Care & 4249 0000

Partner Profile Page: IFC-1, 69

Uniting AgeWell Bendigo Respite Services & 5454 2100

Partner Profile Page: IFC-1, 69

Uniting AgeWell Grampians Community Transport & 5326 0701

Partner Profile Page: IFC-1, 69

Uniting AgeWell Grampians Home Care & 5326 0700

Partner Profile Page: IFC-1, 69

Uniting AgeWell Hume Home Care & 8527 5880

Partner Profile Page: IFC-1, 69

Uniting AgeWell Loddon Mallee North Home Care & 4026 7000

Partner Profile Page: IFC-1, 69

Uniting AgeWell Loddon Mallee South Home Care & 5454 2100

Note: CALD, LGBTIQ

Partner Profile Page: IFC-1, 69

Uniting AgeWell Melbourne West Metro Home Care & 9111 9593 Note: CALD

Partner Profile Page: IFC-1, 69

Vasey RSL Home Care & 9810 5570

Partner Profile Page: 163, 170

Vege2go (vegan, vegetarian, gluten free, low fodmap meal provider) & 0450 876 088

Vision Australia - Home Care Package (VIC) & 1300 847 466

Note: CALD; Priority for clients who are blind or have low vision

VMCH Ballarat & 1300 698 624

Partner Profile Page: 15

VMCH Echuca & 1300 698 624

Partner Profile Page: 15

VMCH Home Care Services

Barwon Region & 1300 698 624

Note: ATSI

Partner Profile Page: 15

VMCH Home Care Services

Gippsland Region & 1300 698 624

Note: ATSI, CALD

Partner Profile Page: 15

VMCH Home Care Services

Grampians Region & 1300 698 624

Partner Profile Page: 15

VMCH Home Care Services

Hume Region & 1300 698 624

Note: ATSI, CALD

Partner Profile Page: 15

VMCH Home Care Services

Loddon Mallee Region & 1300 698 624

Note: ATSI, CALD

Partner Profile Page: 15

VMCH Moe & 1300 698 624

Partner Profile Page: 15

VMCH Shepparton & 1300 698 624

Partner Profile Page: 15

VMCH Victoria & 1300 698 624

Partner Profile Page: 15

VMCH Wangaratta & 1300 698 624

Partner Profile Page: 15

WDHS Home Care Packages & 5551 8306

Note: ATSI

West Wimmera Health Service

Community Packages & 5391 4371

Note: CALD

Wimmera Health Care Group

Community Options & 5381 9336

Note: Meals on Wheels available

Wintringham Home Care Packages

Barwon & 9034 4824

Wintringham Home Care Packages

Grampians & 9034 4824

Wintringham Home Care Packages

Hume & 9034 4824

YNA Your Nursing Agency Home Care Services (VIC) & 8823 0500

Support at Home: Regional Victoria

South East

Abigail Mamas Healthcare Services & 0401 093 396

Note: African, Arabic, Asian, Austrian, Northern European

Absolute Care & Health & 9070 9931

Note: Services include 24 hour care & after hospital care services

ACCS Barwon & 1800 953 963

Note: Bosnian, Croatian, Macedonian, Slavic

ACCS North & West & 1800 953 963

Note: Bosnian, Croatian, Macedonian, Slavic

Age Up Health & 1300 254 326

alpine@home Community Care Services & 5755 0142

Note: CALD, German, Italian

Ambition Health & 1300 668 655

Australian Multicultural Community Services (AMCS) & 9689 9170

Note: CALD

Partner Profile Page: 54

Australian Unity Home Health & Care VIC & 1300 753 206

Partner Profile Page: 17, 37

Baptcare Home Help

Barwon South West & 13 22 78

Note: CALD, NESB

Partner Profile Page: 7, 20, 98

Baptcare Home Help Gippsland & 13 22 78

Partner Profile Page: 7, 20, 98

Baptcare Home Help

Hume/Loddon/Mallee & 13 22 78

Partner Profile Page: 7, 20, 98

Bartay Agency & 5427 0338

Bass Coast Health Home Care

Packages (Flexihealth) & 5671 3476

Note: ATSI, LGBTIQ

Beaufort & Skipton Health Service

Beaufort Campus & 5349 1600

Beaufort & Skipton Health Service

Skipton Campus & 5340 1100

Bellarine Community Health Home Care Packages & 1800 007 224

Bendigo Health Community Care Services & 5454 7833

Benetas Support at Home Gippsland & 1300 236 382

Note: ATSI, CALD, LGBTIQ, NESB

Partner Profile Page: 71

Benetas Support at Home Rural North West Victoria Region & 1300 236 382

Note: ATSI, CALD, LGBTIQ, NESB

Partner Profile Page: 71

Better Living Home Care Packages (VIC) & 1300 307 344

Note: CALD, Chinese, European, German, Italian

Brotherhood of St. Laurence Home Care Packages & 1300 147 147

Partner Profile Page: 35

Calvary Home Care - Gippsland & 1800 527 272

Partner Profile Page: 63, 97

Care Connect & 1800 692 464

Note: CALD, Chinese, European, Greek, Italian

Partner Profile Page: 57

Care Connect VIC & 1800 692 464

Note: ATSI, CALD, LGBTIQ, NESB

Partner Profile Page: 57

Care Next Door & 02 9666 7930

Carepro Disability Service & 9492 6982

Central Gippsland Health Home Support & 5143 8155

Central Highlands Rural Health - Home Care Services & 5321 6544

Note: LGBTIQ

City of Greater Geelong Community Care Services & 5272 5272

CO.AS.IT. Aged Care Packages (VIC) & 9349 9000

Note: Italian

Cobden Health & 5595 3100

Note: CALD

Colac Otway Shire Older Persons & Ability Support Services & 5232 9420

Colbrow Care & 8548 5453

Comm Care & 9803 3504

Note: Asian, European

Community Interlink (VIC) Home Care & 1300 203 203

Note: ATSI, CALD

Complete Healthcare Connect & 07 3472 5655

Continuity Care Australia & 1800 012 273

Cooinda & 5761 3300

Corryong Health Community Services & 02 6076 3260

Dovida - Geelong & 5201 9090

Dovida - Horsham & 5381 0701

Note: Oxygen Supplement also available

Dovida Australia & 1300 008 018

DWECH Home & Community Care Services & 5521 7535

Note: ATSI

Effie Ioannou & 0411 757 006

Note: Greek

EGHS at Home & 5352 9328

Fairview Village Home Care Packages & 5623 2752

FCCVI Home & Community Care & 9687 9011

Note: Asian, CALD, Filipino

Feros Care/ At-home aged care in Victoria & 1300 418 418

Five Good Friends Home Care Services & 1300 368 196

Partner Profile Page: 53

genU Aged Care Service & 1300 558 368

Gippsland Lakes Complete Health Home Care Packages & 5152 0075

Note: ATSI

Grampians Health Ballarat Home Care Packages & 5320 3010

Great Ocean Road Health Apollo Campus (HCP) & 5237 8500

Great Ocean Road Health Lorne Campus (HCP) & 5237 8575

Great Service Home Care & 1300 122 020

GSHS Home Care Services & 5654 2757

Guardian Healthcare Services & 1300 978 009

Guardian Nursing Agency & 1300 133 633

Happy Living Home Care Packages & 1300 911 728

HCA Home VIC & 1300 422 111

Heathcote Health Residential Aged Care & 5431 0900

HenderCare (VIC) & 1300 764 433

Hesse Rural Health Service Community Care & 5267 1200

Heywood Rural Health Residential Aged Care & 5527 0544

Note: ATSI, European Holicare & 8374 7603

Partner Profile Page: 45

Holstep Health (previously Merri Health) Home Care Packages & 9319 9406

Note: CALD, LGBTIQ

Partner Profile Page: 123

Home Support Services (VIC) & 1800 854 300

HomeCaring & 1300 875 377

Note: Asian, Chinese, Hindi, Indian, Vietnamese

Honeysuckle Regional Health Violet Town Campus & 5798 1324

indigo@home Community Care Services & 5728 0215

integratedliving Gippsland (VIC) & 1300 782 896

Note: Veteran's Home Care funding is only available for nursing services.

Partner Profile Page: 73

Support at Home: Regional Victoria

South East

integratedliving Victoria & 1300 782 896

Partner Profile Page: 73

Intereach Aged Care Services & 1300 488 226

Note: Oxygen supplement available

Just Better Care Geelong & 5222 1518

Partner Profile Page: 67

Just Better Care Gippsland & 4114 3000

Partner Profile Page: 67

Just Better Care Hume & Southern Riverina & 5873 2034

Partner Profile Page: 67

Just Better Care South West VIC & 5559 7000

Partner Profile Page: 67

Just Better Care VIC & 1300 587 823

Partner Profile Page: 67

Kal'ang Respite Care Centre Aboriginal Corporation & 07 4124 7780

Note: ATSI, Asian, LGBTIQ

Karen Watson & 5358 7400

Note: LGBTIQ

Latrobe Community Health Service & 1800 242 696

Leonie's Caring & 1800 491 805

Let's Get Care (VIC) & 1300 497 442

Note: ATSI, CALD, LGBTIQ, NESB

Life Without Barriers VIC & 1800 792 359

Note: ATSI, CALD, LGBTIQ

Lite n' Easy & 13 15 12

Note: Fee for service available

Lively Home Care & 9070 4746

Lutheran Aged Care Home Care Services (VIC) & 02 6060 4000

Note: Short Term Restorative Care and CHSP Flexible In Home Respite available

Lyndoch Living & 1300 144 144

Note: ATSI

Partner Profile Page: 25

MCWA - Aged Care With A Difference & 9318 1111

Note: CALD, European, LGBTIQ, Slavic, Turkish

MDHSS Home Care Services & 5158 0243

Note: Services for clients in Genoa, Gypsy Point & Mallacoota areas

mecwacare Home Care Packages & 8573 4980

Note: CALD

Mercy Health Home Care Ballarat & 1300 478 776

Partner Profile Page: 33

Mercy Health Home Care Colac & 1300 478 776

Partner Profile Page: 33

Mercy Health Home Care Geelong & 1300 478 776

Partner Profile Page: 33

Mercy Health Home Care Gippsland & 1300 478 776

Note: CALD, NESB

Partner Profile Page: 33

Mercy Health Home Care Shepparton & 1300 478 776

Note: CALD, NESB

Partner Profile Page: 33

Mercy Health Home Care Warrnambool & 1300 478 776

Partner Profile Page: 33

MHA Care Home & Community Care Services & 5742 1111

MiCare Home Care Packages -Victoria & 1300 064 064

Note: Arabic, Asian, Burmese, CALD, Chinese, Dutch, European, Filipino, French, German, Greek, Italian, Japanese, LGBTIQ, Latin American, Lebanese, NESB, Spanish, Sri Lankan, Vietnamese

MiCare Home Care Packages

Latrobe/Gippsland & 1300 064 064

Note: CALD, Chinese, Dutch, European, Greek, Italian, Latin American, NESB - Specialist provider to migrant population; assistance also with settlement services

Moyne Health Services Home Care Packages & 5568 0100

Mr Meticulous Services - cleaning +house & 0402 317 313

MRM Care Consultant & 0449 021 261

My Meals & 0428 717 379

Nagambie HealthCare Home Care Services & 5736 2900

NCN Health Cobram Home Care Packages & 5871 0900

Note: CALD

New Aged Care & 5427 2002

Nexia Aged Care - Home Care & 1300 384 004

Partner Profile Page: 198

Northern Health & 9495 3144

Orbost Regional Health Community Home Support Services & 5154 6623

Patty Health and Care Support Services & 08 7009 4495

PCCV Home Care Packages & 9569 4020

Note: CALD, Polish

Pearl Home Care & 8731 1696

Pearl Home Care - Ballarat & 8731 1696

Note: ATSI, African, Arabic, Asian, CALD, European, Fijian, LGBTIQ, NESB, Samoan, Scandinavian, Serbian, Vietnamese

Pearl Home Care - Bendigo & 4428 8255

Pearl Home CareCardinia/South West Gippsland & 0411 623 236

Pearl Home Care - East Gippsland & 0411 623 236

Pearl Home Care - Geelong and Bellarine Peninsula & 8731 1696

Pearl Home Care - Shepparton & 0428 719 341

People First Healthcare & 9402 9533

Note: ATSI, African, Arabic, CALD, Chinese, European, LGBTIQ, Lebanese, Thai, Turkish, Vietnamese

Prestige Inhome Care Melbourne & 1300 103 010

Prompt Care Home Care Packages

Regional VIC & 1800 472 273

Reachwell Support & 1300 473 224

REDHS Home Care Packages & 5484 4465

Regis Home Care Mildura & 1300 188 740

Note: VHC Approved provider

Respect Home Care & 1300 144 144

Note: 24-hour telephone support, DVA Nursing Contractor, private fee-forservice available.

Partner Profile Page: 25

Right at Home Geelong & 5213 2956

Note: Oxygen and enteral feeding supplement

Partner Profile Page: 73

Right at Home Goldfields Grampians Murray & 7071 4607

Note: Oxygen and enteral feeding supplement

Partner Profile Page: 73

Right at Home Melbourne Berwick & 7300 8804

Note: Oxygen and enteral feeding supplement.

Partner Profile Page: 73

Right at Home RightCare & 07 3054 1360

Note: Oxygen and enteral feeding supplement.

Partner Profile Page: 73

Right at Home Southwest Victoria & 4510 8919

Note: Oxygen and enteral feeding supplement supplied.

Partner Profile Page: 73

Royal Freemasons Home Care & 1800 756 091

Rumbalara Positive Ageing & Disability Services & 5822 2866

Note: ATSI

Rural City of Wangaratta Aged & Community Care & 1300 982 662

Note: ATSI, CALD, Italian, LGBTIQ, Vietnamese

RusCare Community Care & 9793 0028

Note: Arabic, European, Jewish, Korean, Muslim, Slavic, South Asian

Support at Home: Regional Victoria

South East

Salvos Home Care VIC & 1300 111 227

Partner Profile Page: 32

Senior Helpers MSE & 8524 7699

Senior Helpers Shepparton & 13002432273

SereneCare & 1300 773 174

Shepparton Villages Home Care & Support Services & 5832 0800

Note: Short Term Restortive Care (STRC) available

Silverchain VIC & 1300 650 803

Partner Profile Page: 3

Simply Helping Gippsland South & West & 9799 4676

Partner Profile Page: 65, 227

Simply Helping Goulburn Valley & 5795 1635

Partner Profile Page: 65, 227

Simply Helping South West & 5381 2076

Partner Profile Page: 65, 227

Steven Doyle & 5997 9686

Sunbury and Cobaw Community Health Home Care Packages & 5421 6061

Note: ATSI

Tender Loving Cuisine Australia & 1800 801 200

The CareSide & 1300 854 080

The Good Meal Co. & 1800 155 255

Trilogy Care & 1300 459 190

Note: ATSI, CALD, LGBTIQ

Partner Profile Page: 127

United Home Services Victoria & 1800 222 899

United Spanish Latin American Welfare Centre Home Care Packages & 9318 2949

Note: CALD, Hispanic, Latin American, NESB, Spanish

Uniting AgeWell Barwon Home Care & 4249 0000

Partner Profile Page: IFC-1, 69

Uniting AgeWell Bendigo Respite Services & 5454 2100

Partner Profile Page: IFC-1, 69

Uniting AgeWell Grampians Community Transport & 5326 0701

Partner Profile Page: IFC-1, 69

Uniting AgeWell Grampians Home Care & 5326 0700

Partner Profile Page: IFC-1, 69

Uniting AgeWell Hume Home Care & 8527 5880

Partner Profile Page: IFC-1, 69

Uniting AgeWell Loddon Mallee North Home Care & 4026 7000

Partner Profile Page: IFC-1, 69

Uniting AgeWell Loddon Mallee South Home Care & 5454 2100

Note: CALD, LGBTIQ

Partner Profile Page: IFC-1, 69

Uniting AgeWell Melbourne West Metro Home Care & 9111 9593

Note: CALD

Partner Profile Page: IFC-1, 69

Vasey RSL Home Care & 9810 5570

Partner Profile Page: 163, 170

Vege2go (vegan, vegetarian, gluten free, low fodmap meal provider) & 0450 876 088

Vision Australia - Home Care Package (VIC) & 1300 847 466

Note: CALD; Priority for clients who are blind or have low vision

VMCH Ballarat & 1300 698 624

Partner Profile Page: 15

VMCH Echuca & 1300 698 624

Partner Profile Page: 15

VMCH Home Care Services Barwon Region & 1300 698 624

Note: ATSI

Partner Profile Page: 15

VMCH Home Care Services Gippsland Region & 1300 698 624

Note: ATSI, CALD

Partner Profile Page: 15

VMCH Home Care Services Grampians Region & 1300 698 624

Partner Profile Page: 15

VMCH Home Care Services

Hume Region & 1300 698 624

Note: ATSI, CALD

Partner Profile Page: 15

VMCH Home Care Services

Loddon Mallee Region & 1300 698 624

Note: ATSI, CALD

Partner Profile Page: 15

VMCH Moe & 1300 698 624

Partner Profile Page: 15

VMCH Shepparton & 1300 698 624

Partner Profile Page: 15

VMCH Victoria & 1300 698 624

Partner Profile Page: 15

VMCH Wangaratta & 1300 698 624

Partner Profile Page: 15

WDHS Home Care Packages & 5551 8306

Note: ATSI

West Wimmera Health Service Community Packages & 5391 4371

Note: CALD

Wimmera Health Care Group Community Options & 5381 9336

Note: Meals on Wheels available

Wintringham Home Care Packages Barwon & 9034 4824

Wintringham Home Care Packages Grampians & 9034 4824

Wintringham Home Care Packages Hume & 9034 4824

YNA Your Nursing Agency Home Care Services (VIC) & 8823 0500

Victoria Culturally Appropriate Support at Home

Cultural Group Service Provider

Phone (03)

African Abigail Mamas Healthcare Services 0401 093 396

African Auspire Care VIC 1300 433 983

African Morcare Services 9800 4433

African Pearl Home Care - Ballarat 8731 1696

African People First Healthcare 9402 9533

Arabic Abigail Mamas Healthcare Services 0401 093 396

Arabic Accent Home Care 8824 1000

Arabic Active Community Group 8820 0000

Arabic IWAA Home Care Services (VIC) 0435 878 173

Arabic Just Better Care Melb Bayside & SE Melb 9596 2444

Arabic MannaCare Community Care 1300 902 023

Arabic MiCare Home Care Packages -Victoria 1300 064 064

Arabic MiCare Home Care Packages Southern 1300 064 064

Arabic Pearl Home Care - Ballarat 8731 1696

Arabic People First Healthcare 9402 9533

Arabic RusCare Community Care 9793 0028

Arabic VASS Aged Care & Disability Support Services 9359 2861

Armenian Pearl Home Care - Ballarat 8731 1696

Asian Abigail Mamas Healthcare Services 0401 093 396

Asian Access Health & Community Richmond 9810 3000

Asian Active Community Group 8820 0000

Asian Comm Care 9803 3504

Asian FCCVI Home & Community Care 9687 9011

Asian HomeCaring 1300 875 377

Asian Kal'ang Respite Care Centre Aboriginal Corp 07 4124 7780

Asian MannaCare Community Care 1300 902 023

Asian MiCare Home Care Packages -Victoria 1300 064 064

Asian MiCare Home Care Packages Southern 1300 064 064

Asian Morcare Services 9800 4433

Asian Pearl Home Care - Ballarat 8731 1696

Asian TSC Home & Community Care 9898 5566

Assyrian Active Community Group 8820 0000

Assyrian Pearl Home Care - Ballarat 8731 1696

Assyrian People First Healthcare 9402 9533

Assyrian VASS Aged Care & Disability Support Services 9359 2861

ATSI Aboriginal Community Elders Services 9383 4244

ATSI AccessCare 1300 819 200

ATSI Bass Coast Health HCPs (Flexihealth) 5671 3476

ATSI Benetas Support at Home East Metro & Yarra Valley 1300 236 382

ATSI Benetas Support at Home Gippsland 1300 236 382

ATSI Benetas Support at Home North West Metro 1300 236 382

ATSI Benetas Support at Home Rural North West Victoria 1300 236 382

ATSI Care Connect VIC 1800 692 464

ATSI Community Interlink (VIC) Home Care 1300 203 203

ATSI DWECH Home & Community Care Services 5521 7535

ATSI Gippsland Lakes Complete Health HCPs 5152 0075

ATSI Heywood Rural Health Residential Aged Care 5527 0555

ATSI IPC Health Aged Care Services 9296 1200

ATSI Kal'ang Respite Care Centre Aboriginal Corp 07 4124 7780

ATSI Let's Get Care (VIC) 1300 497 442

ATSI Life Without Barriers VIC 1800 792 359

ATSI Lyndoch Living 5561 9300

ATSI Northern Health Home Care Packages 9495 3219

Cultural Group Service Provider Phone (03)

ATSI Pearl Home Care - Ballarat 8731 1696

ATSI Peninsula Health Home Care Packages 5970 2001

ATSI People First Healthcare 9402 9533

ATSI Rumbalara Positive Ageing & Disability Services 5822 2866

ATSI Rural City of Wangaratta Aged & Community Care 1300 982 662

ATSI Southern Cross Care Home Care Victoria 1800 852 772

ATSI Sunbury and Cobaw Community Health HCPs 9744 4455

ATSI Trilogy Care 1300 459 190

ATSI Village Baxter Community Care 5971 6380

ATSI VMCH Home Care Services Barwon Region 1300 698 624

ATSI VMCH Home Care Services Gippsland Region

Victoria Culturally Appropriate Support at Home

Cultural Group Service Provider

Phone (03)

CALD Holstep Health (previously Merri Health) HCPs 9319 9406

CALD IPC Health Aged Care Services 9296 1200

CALD Iris Manor 9813 8566

CALD IWAA Home Care Services (VIC) 0435 878 173

CALD Let's Get Care (VIC) 1300 497 442

CALD Life Without Barriers VIC 1800 792 359

CALD Like Our Own 1800 687 696

CALD MCWA - Aged Care With A Difference 9318 1111

CALD mecwacare Home Care Packages 8573 4980

CALD Mercy Health Home Care Gippsland 1300 478 776

CALD Mercy Health Home Care Lynbrook 1300 478 776

CALD Mercy Health Home Care Parkville 1300 478 776

CALD Mercy Health Home Care Shepparton 1300 478 776

CALD MiCare Home Care Packages -Victoria 1300 064 064

CALD MiCare Home Care Packages Latrobe/Gippsland 1300 064 064

CALD MiCare Home Care Packages Southern 1300 064 064

CALD Moonee Valley City Council Aged & Disability Services 9243 8748

CALD NCN Health Cobram Home Care Packages 5871 0900

CALD Northern Health Home Care Packages 9495 3219

CALD PCCV Home Care Packages 9569 4020

CALD Pearl Home Care - Ballarat 8731 1696

CALD People First Healthcare 9402 9533

CALD PRONIA Aged Care Services Eastern/Northern Metro Region 8560 4444

CALD PRONIA Aged Care Services Southern/Western Metro Region 9388 9998

CALD Rural City of Wangaratta Aged & Com'ty Care 1300 982 662

CALD SAI Home & Community Care 8785 0999

CALD Southern Cross Care (SA, NT & VIC) Home Care Victoria 1800 852 772

CALD Spectrum 1300 735 653

CALD Trilogy Care 1300 459 190

CALD TSC Home & Community Care 9898 5566

CALD United Spanish Latin American Welfare Centre Home Care Packages 9318 2949

CALD Uniting AgeWell Loddon Mallee South Home Care 5454 2100

CALD Uniting AgeWell Melbourne South Home Care 9089 1900

CALD Uniting AgeWell Melbourne West Metro Home Care 9111 9593

CALD VASS Aged Care & Disability Support Services 9359 2861

CALD Vision Australia - Home Care Package (VIC) 1300 847 466

CALD VMCH Home Care Services

Eastern/Northern Metro Region 1300 698 624

CALD VMCH Home Care Services Gippsland Region 1300 698 624

CALD VMCH Home Care Services Hume Region 1300 698 624

CALD VMCH Home Care Services Loddon Mallee Region 1300 698 624

CALD VMCH Home Care Services Southern Metro Region 1300 698 624

CALD VMCH Home Care Services Western Metro Region 1300 698 624

CALD West Wimmera Health Service Community Packages 5391 4371

Cambodian Pearl Home Care - Ballarat 8731 1696

Chinese Active Community Group 8820 0000

Chinese At Your Service Home Care 1300 952 860

Chinese Better Living Home Care Packages (VIC) 1300 307 344

Chinese Chinese Community Social Services Centre (CCSSCI) Home Care Packages 8848 0288

Chinese HomeCaring 1300 875 377

Cultural

Group Service Provider Phone (03)

Chinese MiCare Home Care Packages -Victoria 1300 064 064

Chinese MiCare Home Care Packages Latrobe/Gippsland 1300 064 064

Chinese MiCare Home Care Packages Southern 1300 064 064

Chinese Morcare Services 9800 4433

Chinese Pearl Home Care - Ballarat 8731 1696

Chinese People First Healthcare 9402 9533

Chinese TSC Home & Community Care 9898 5566

Croatian Accent Home Care 8824 1000

Croatian ACCS Barwon 1800 953 963

Croatian ACCS North & West 1800 953 963

Croatian

Croatian MCWA - Aged Care With A Difference 9318 1111

Croatian Pearl Home Care - Ballarat 8731 1696

Croatian People First Healthcare 9402 9533

Croatian Village Baxter Community Care 5971 6380

Victoria Culturally Appropriate Support at Home

Cultural

Group Service Provider

Phone (03)

Finnish Pearl Home Care - Ballarat 8731 1696

Former Yugoslavian Accent Home Care 8824 1000

Former Yugoslavian MCWA - Aged Care With A Difference 9318 1111

Former Yugoslavian Pearl Home Care - Ballarat 8731 1696

French Accent Home Care 8824 1000

French MiCare Home Care Packages -Victoria 1300 064 064

French Pearl Home Care - Ballarat 8731 1696

German Accent Home Care 8824 1000

German Active Community Group 8820 0000

German alpine@home Community Care Services 5755 0142

German Better Living Home Care Packages (VIC) 1300 307 344

German MiCare Home Care Packages -Victoria 1300 064 064

German Pearl Home Care - Ballarat 8731 1696

Greek Accent Home Care 8824 1000

Greek At Your Service Home Care 1300 952 860

Greek Auspire Care VIC 1300 433 983

Greek Effie Ioannou 0411 757 006

Greek Fronditha Care Home Care Packages 9552 4100

Greek Just Better Care Melb Bayside & SE Melb 9596 2444

Greek Like Our Own 1800 687 696

Greek MannaCare Community Care 1300 902 023

Greek Mercy Health Home Care Reservoir 1300 478 776

Greek MiCare Home Care Packages -Victoria 1300 064 064

Greek MiCare Home Care Packages Latrobe/Gippsland 1300 064 064

Greek MiCare Home Care Packages Southern 1300 064 064

Greek Pearl Home Care - Ballarat 8731 1696

Greek People First Healthcare 9402 9533

Greek PRONIA Aged Care Services

Eastern/Northern Metro Region 8560 4444

Greek PRONIA Aged Care Services

Southern/Western Metro Region 9388 9998

Greek Village Baxter Community Care 5971 6380

Hindi Accent Home Care 8824 1000

Hindi Active Community Group 8820 0000

Hindi HomeCaring

1300 875 377

Hindi Like Our Own 1800 687 696

Hindi Pearl Home Care - Ballarat 8731 1696

Hindi People First Healthcare 9402 9533

Hispanic Pearl Home Care - Ballarat 8731 1696

Hispanic United Spanish Latin American Welfare Centre Home Care Packages 9318 2949

Hungarian Accent Home Care 8824 1000

Hungarian Pearl Home Care - Ballarat 8731 1696

Indian Accent Home Care 8824 1000

Indian Access Health & Community Richmond 9810 3000

Indian HomeCaring 1300 875 377

Indian MannaCare Community Care

Cultural Group Service Provider

Indo-

1300 902 023

Indian MiCare Home Care Packages Southern 1300 064 064

Indian Morcare Services

9800 4433

Indian Pearl Home Care - Ballarat 8731 1696

Indian People First Healthcare 9402 9533

Indian SAI Home & Community Care 8785 0999

Phone (03)

Chinese Accent Home Care 8824 1000

Indo-

Chinese Active Community Group 8820 0000

Indo-

Chinese Pearl Home Care - Ballarat

Indo-

Chinese TSC Home & Community Care 9898 5566

Indonesian Accent Home Care 8824 1000

Indonesian Pearl Home Care - Ballarat

Indonesian People First Healthcare 9402 9533

Irish Accent Home Care 8824 1000

Irish Pearl Home Care - Ballarat 8731 1696

Islamic Auspire Care VIC 1300 433 983

Islamic Pearl Home Care - Ballarat 8731 1696

Islamic People First Healthcare

Italian

Victoria Culturally Appropriate Support at Home

Cultural

Group Service Provider Phone (03)

Latvian Accent Home Care

8824 1000

Latvian Pearl Home Care - Ballarat 8731 1696

Latvian RusCare Community Care 9793 0028

Lebanese Accent Home Care 8824 1000

Lebanese Active Community Group 8820 0000

Lebanese IWAA Home Care Services (VIC) 0435 878 173

Lebanese MiCare Home Care Packages -Victoria 1300 064 064

Lebanese Pearl Home Care - Ballarat 8731 1696

Lebanese People First Healthcare 9402 9533

Lebanese RusCare Community Care 9793 0028

Lebanese VASS Aged Care & Disability Support Services 9359 2861

LGBTIQ Accent Home Care 8824 1000

LGBTIQ AccessCare 1300 819 200

LGBTIQ Bass Coast Health HCPs (Flexihealth) 5671 3476

LGBTIQ Benetas Support at Home East Metro & Yarra Valley 1300 236 382

LGBTIQ Benetas Support at Home Gippsland 1300 236 382

LGBTIQ Benetas Support at Home North West Metro 1300 236 382

LGBTIQ Benetas Support at Home Rural North West Victoria 1300 236 382

LGBTIQ Care Connect VIC 1800 692 464

LGBTIQ Central Highlands Rural Health - Home Care Services 5321 6544

LGBTIQ Holstep Health (previously Merri Health) HCPs 9319 9406

LGBTIQ IPC Health Aged Care Services 9296 1200

LGBTIQ Kal'ang Respite Care Centre Aboriginal Corp 07 4124 7780

LGBTIQ Karen Watson 5358 7400

LGBTIQ Let's Get Care (VIC) 1300 497 442

LGBTIQ Life Without Barriers VIC 1800 792 359

LGBTIQ Like Our Own 1800 687 696

LGBTIQ MCWA - Aged Care With A Difference 9318 1111

LGBTIQ Mercy Health Home Care Lynbrook 1300 478 776

LGBTIQ MiCare Home Care Packages -Victoria 1300 064 064

LGBTIQ MiCare Home Care Packages Southern 1300 064 064

LGBTIQ Northern Health Home Care Packages 9495 3219

LGBTIQ Pearl Home Care - Ballarat 8731 1696

LGBTIQ Peninsula Health Home Care Packages 5970 2001

LGBTIQ People First Healthcare 9402 9533

LGBTIQ Rural City of Wangaratta Aged & Community Care 1300 982 662

LGBTIQ Sacred Heart Local In-Home Care Services 8530 8300

LGBTIQ Southern Cross Care (SA, NT & VIC) Home Care Victoria 1800 852 772

LGBTIQ Trilogy Care 1300 459 190

LGBTIQ Uniting AgeWell Loddon Mallee South Home Care 5454 2100

Macedonian Accent Home Care 8824 1000

Macedonian ACCS Barwon 1800 953 963

Macedonian ACCS North & West 1800 953 963

Macedonian ACCS South & East 1800 953 963

Macedonian MCWA - Aged Care With A Difference 9318 1111

Macedonian Pearl Home Care - Ballarat 8731 1696

Macedonian People First Healthcare 9402 9533

Macedonian RusCare Community Care 9793 0028

Malaysian Accent Home Care 8824 1000

Malaysian Active Community Group 8820 0000

Malaysian Pearl Home Care - Ballarat 8731 1696

Malaysian People First Healthcare 9402 9533

Cultural Group Service Provider

Phone (03)

Malaysian TSC Home & Community Care 9898 5566

Maltese Accent Home Care 8824 1000

Maltese

Maltese Pearl Home Care - Ballarat 8731 1696

Maltese People

Maltese

NSW/ACT Culturally Appropriate Support at Home

Cultural

Group Service Provider Phone (03)

Pakistani Accent Home Care 8824 1000

Pakistani Pearl Home Care - Ballarat 8731 1696

Polish Accent Home Care 8824 1000

Polish At Your Service Home Care

Polish Auspire Care VIC

1300 952 860

1300 433 983

Polish Just Better Care Melb Bayside & SE Melb 9596 2444

Polish PCCV Home Care Packages 9569 4020

Polish Pearl Home Care - Ballarat 8731 1696

Polish RusCare Community Care 9793 0028

Portuguese Pearl Home Care - Ballarat 8731 1696

Russian Accent Home Care 8824 1000

Russian Just Better Care Melb Bayside & SE Melb 9596 2444

Russian Like Our Own 1800 687 696

Russian MCWA - Aged Care With A Difference 9318 1111

Russian Pearl Home Care - Ballarat 8731 1696

Russian RusCare Community Care 9793 0028

Samoan Pearl Home Care - Ballarat 8731 1696

Scandinavian Accent Home Care 8824 1000

Scandinavian Pearl Home Care - Ballarat 8731 1696

Serbian Accent Home Care 8824 1000

Serbian MCWA - Aged Care With A Difference 9318 1111

Serbian Pearl Home Care - Ballarat 8731 1696

Singaporean Active Community Group 8820 0000

Singaporean Pearl Home Care - Ballarat 8731 1696

Singaporean People First Healthcare 9402 9533

Singaporean TSC Home & Community Care 9898 5566

Sinhalese Pearl Home Care - Ballarat 8731 1696

Slavic ACCS Barwon

Slavic ACCS North & West

Slavic ACCS South & East

Slavic Auspire Care VIC

1800 953 963

1300 433 983

Slavic MCWA - Aged Care With A Difference 9318 1111

Slavic Pearl Home Care - Ballarat 8731 1696

South African IWAA Home Care Services (VIC) 0435 878 173

South African Pearl Home Care - Ballarat 8731 1696

South African People First Healthcare 9402 9533

South Asian Accent Home Care 8824 1000

South Asian Active Community Group 8820 0000

South Asian At Your Service Home Care 1300 952 860

South Asian Pearl Home Care - Ballarat 8731 1696

South Asian RusCare Community Care 9793 0028

South Asian TSC Home & Community Care 9898 5566

Southern European Accent Home Care

Southern European Auspire Care VIC

8824 1000

1300 433 983

Southern European Pearl Home Care - Ballarat 8731 1696

Spanish Accent Home Care

Spanish At Your Service Home Care

Cultural Group Service Provider

8824 1000

1300 952 860

Spanish Auspire Care VIC 1300 433 983

Phone (03)

Spanish MiCare Home Care Packages -Victoria 1300 064 064

Spanish MiCare Home Care Packages Southern 1300 064 064

Spanish Pearl Home Care - Ballarat 8731 1696

Spanish United Spanish Latin American Welfare Centre Home Care Packages 9318 2949

Sri Lankan Accent Home Care 8824 1000

Sri Lankan Auspire Care VIC 1300 433 983

Sri Lankan MiCare Home Care Packages -Victoria 1300 064 064

Sri Lankan MiCare Home Care Packages Southern 1300 064 064

Sri Lankan Pearl Home Care - Ballarat 8731 1696

Sri Lankan People First Healthcare 9402 9533

Sri Lankan SAI Home & Community Care 8785 0999

Swiss Pearl Home Care - Ballarat 8731 1696

Tamil Pearl Home Care - Ballarat 8731 1696

Tamil People First Healthcare 9402 9533

Thai At Your Service Home Care 1300 952 860

Thai Pearl Home Care - Ballarat 8731 1696

Thai People First Healthcare 9402 9533

Tongan Pearl Home Care - Ballarat 8731 1696

Turkish Accent Home Care 8824 1000

Turkish Access Health & Community Richmond 9810 3000

Aged Care Homes – suburb reference

A list of suburbs and the page references where all the Aged Care Homes in that suburb are listed. If a suburb/town is not listed, please refer to the next closest suburb.

Suburb / Town Page

Aberfeldie 181

Albert Park 184

Alexandra 200

Alphington 168

Altona Meadows 172

Altona North 172

Anglesea 202

Apollo Bay 192

Ararat 189

Ardeer 166

Armadale 185

Armstrong Creek 193

Ascot Vale 181

Ashburton 164

Ashwood 179

Aspendale 173

Avoca 200

Avondale Heights 181

Bacchus Marsh 199

Bairnsdale 193

Ballan 199

Ballarat 189

Ballarat East 189

Ballarat North 189

Balnarring 183

Balwyn 165

Balwyn North 165

Bannockburn 195

Baranduda 204

Bayswater 175

Bayswater North 177

Beaconsfield Upper 166

Beaufort 200

Beechworth 196

Bell Park 193

Belmont 193

Benalla 190

Suburb / Town Page

Bendigo 191

Bentleigh 170

Bentleigh East 170

Berwick 167

Birchip 191 Blackburn 185

Blackburn South 185

Bonbeach 173

Boort 197

Boronia 175

Box Hill 185

Bright 189

Brighton 163

Brighton East 163

Broadmeadows 172

Brunswick 182

Brunswick East 182

Brunswick West 182

Bundoora 162

Bunyip 166

Burnside 179

Burwood 179

Burwood East 185

Cairnlea 166

California Gully 191

Camberwell 165

Camperdown 192

Canadian 189

Canterbury 165

Capel Sound 183 Carlton 178

Carnegie 171

Carrum Downs 169

Casterton 195

Castlemaine 200

Caulfield 171

Caulfield North 171

Suburb / Town Page

Caulfield South 171

Charlemont 194

Charlton 191

Chelsea 174

Cheltenham 164

Chirnside Park 188

Clarinda 174

Clayton 179 Clayton South 174

Clifton Hill 187

Clyde North 167 Cobden 192 Cobram 199

Coburg 182

Coburg North 182

Cohuna 193

Colac 192

Coleraine 201

Collingwood 187

Coolaroo 172

Corryong 202

Cowes 190

Craigieburn 172

Cranbourne 167

Cranbourne East 167

Creswick 195

Croydon 177

Croydon North 177

Dandenong 171

Dandenong North 171

Darley 200

Daylesford 195

Delacombe 190

Delahey 166

Diamond Creek 184

Dimboola 195

Dingley Village 174

Suburb / Town Page

Donald 191 Doncaster 176

Doncaster East 176 Donvale 176

Doveton 167

Drouin 190

Drysdale 194

Hills 167 Epping 186 Essendon 181 Essendon North 181 Euroa 202 Fawkner 172 Ferntree Gully 175

Fitzroy North 182 Flemington 178 Flora Hill 191

Footscray 177 Forest Hill 186 Foster 201

Frankston 169

Frankston North 169

Frankston South 170

Gardenvale 171

Geelong 194

Gisborne 197

Gladstone Park 173

Aged Care Homes – suburb reference

Suburb / Town Page

Glen Iris 165

Glen Waverley 180

Glenroy 182

Golden Square 191

Greensborough 162

Greenvale 173

Grovedale 194

Hallam 167

Hamilton 202

Hamlyn Heights 194

Hampton 164

Hampton Park 167

Hastings 183

Hawthorn 165

Hawthorn East 165

Healesville 188

Heathcote 191

Heathmont 177

Heidelberg 162

Heidelberg West 162

Heyfield 203

Heywood 195

Highett 164

Highton 194

Hopetoun 204

Hoppers Crossing 187

Horsham 196

Hughesdale 180

Inglewood 197

Inverloch 190

Ironbark 191

Irymple 197

Ivanhoe 162

Jacana 173

Jeparit 195

Junction Village 167

Kangaroo Flat 191

Suburb / Town Page

Kaniva 204

Keilor Downs 166

Keilor East 181

Kensington 179

Kerang 193

Kew 165

Keysborough 172

Kilsyth 178

Knoxfield 175

Koo Wee Rup 167

Korumburra 201

Kyabram 192

Suburb / Town Page

Maryborough 192

McKenzie Hill 200

McKinnon 171

Meadow Heights 173

Melbourne 179

Melton 179

Melton South 179

Mentone 174

Merbein 197

Mildura 199

Mill Park 186

Minyip 204 Mirboo North 201 Moe 196

Mont Albert 166

Mont Albert North

Leongatha

Narre Warren 167

Narre Warren North 168

Narre Warren South 168

Suburb / Town

Neerim

Portarlington

Aged Care Homes – suburb reference

Suburb / Town Page

Portland 195

Prahran 185

Preston 168

Rainbow 196

Red Cliffs 199

Reservoir 168

Richmond 187

Ringwood 178

Ringwood East 178

Ringwood North 176

Robinvale 202

Rochester 192

Romsey 197

Rosanna 162

Rosebud 183

Rowville 175

Roxburgh Park 173

Rupanyup 204

Rushworth 192

Rutherglen 196

Rye 183

Safety Beach 183

Sale 203

San Remo 190

Sandringham 164

Sea Lake 191

Suburb / Town Page

Sebastopol 190

Seymour 199

Shepparton 201

Shepparton North 201

Shoreham 183

Skipton 192

Somerville 184

South Melbourne 184

South Morang 187

Springvale 172

Springvale South 172

St Albans 166

St Albans Park 195

St Arnaud 200

St Helena 162

St Kilda 184

Stawell 200

Sunbury 173

Sunshine 166

Sunshine North 166

Sunshine West 166

Surrey Hills 166

Swan Hill 202

Sydenham 166

Tallangatta 203

Tarneit 187

Suburb / Town Page

Tatura 201

Templestowe 176

Templestowe Lower 176

Terang 193

The Basin 175

Thornbury 169

Timboon 193

Tongala 192 Torquay 202

Trafalgar 190

Traralgon 197

Trentham 195

Tyabb 184

Upper Ferntree Gully 175

Vermont 178

Vermont South 186 Violet Town 202

Wallington 195

Wangaratta 203

Wantirna 175

Wantirna South 176

Warburton 189

Warracknabeal 204

Warragul 190

Warrnambool 203

Wattle Glen 184

Suburb / Town Page

Wendouree 190

Werribee 187

West Wodonga 204

Westmeadows 173

Wheelers Hill 181

Whittington 195

Whittlesea 187

Willaura 189

Williams Landing 187

Williamstown 172

Winchelsea 202

Windsor 184

Wodonga 204

Wonthaggi 190

Woodend 197

Wycheproof 191

Wyndham Vale 187

Yackandandah 196

Yarra Junction 189

Yarram 203

Yarraville 177

Yarrawonga 199

Yea 200

Aged Care Homes

The Aged Care Homes tables on the following pages provide an overview of aged care homes in your council district, including key features and services offered by each provider. You’ll find contact details, location information, and indicators such as whether the home offers respite care, dementia support, palliative care, or retirement living onsite. These descriptions are designed to help you quickly identify the services that matter most to you or your loved one.

For more detailed information, contact the provider directly using the phone number listed, or visit agedcareguide.com.au.

Aged Care homes - how to read

Booked Respite Beds

Dedicated respite beds that must be booked in advance. A prior assessment by an Aged Care Assessment Team (ACAT) is required.

Extra Services

Accommodation that includes a higher standard of comfort, with added options such as enhanced meals and entertainment, available at an additional cost to the resident.

Pets on Premises

The facility owns pets, such as dogs or cats, that interact with residents. Some facilities may also allow you to bring a small pet with you – check with the provider.

Secure Dementia Unit

A dedicated and secure area within the facility that provides specialised care for people living with dementia.

Secure Garden

A gated outdoor garden space that is safely enclosed, designed for residents – particularly those with dementia – to enjoy recreation or therapeutic activities.

Specialist Palliative Care

Specialised end-of-life care provided within the aged care facility. Staff are trained in pain relief, symptom management, and supporting quality of life during this time.

Transition Care Beds

Short-term care beds that support older people after a hospital stay. These beds offer time and services to help improve independence in a non-hospital environment.

Culturally Specific

Services that support people from culturally and linguistically diverse backgrounds. While care is inclusive of everyone, staff have knowledge of specific cultural needs, traditions or languages.

Retirement Living Onsite

Independent retirement living units or a retirement village located on the same site as the aged care facility, offering easy access between levels of care.

Aged Care Homes – Metropolitan Victoria

Heidelberg 3084

Benetas

Heidelberg West 3081 Estia

Ivanhoe 3079

Lower Plenty 3093

Calvary Lower

Chatsworth Terrace

Macleod 3085

Baptcare Strathalan

Macleod Roshana

Rosanna 3084

Assisi Aged

Calvary Rosanna Views

St Helena 3088

Leith Park

Note: 1. Services

Aged Care Homes – Metropolitan Victoria

Brighton 3186

Aged Care Homes – Metropolitan Victoria

BAYSIDE Council contiued

Cheltenham 3192

Allambee

3190

Aged Care Homes – Metropolitan Victoria

BOROONDARA Council continued

Balwyn 3103

The Connault Luxury Serviced

Trinity Manor Balwyn 8-14 Pretoria St 9091 5200

VMCH St Catherine's Aged Care Residence 1

Balwyn North 3104

Eva Tilley Memorial Home

Camberwell 3124

Baptcare Hedley Sutton Community 19 Canterbury

Benetas Broughton Hall

Bolton Clarke Camberwell Green, Camberwell 12-14

Camberwell Gables Care Community 629 Riversdale Rd 1300 964

Lynden Aged Care 49 Lynden St 9809

Menarock LIFE Camberwell 15 Cornell St 1300 096 971

Nazareth

Camberwell

Shenley

Uniting AgeWell Camberwell Community, Condare

Canterbury 3126 Faversham House

Glen Iris 3146

mecwacare Noel Miller Centre 9-15 Kent St 8573 4812

Hawthorn 3122

Hawthorn Grange 7-9 Hunter St 9819 5423

Hawthorn's Victoria Gardens 1 New St 9819 6941

Uniting AgeWell Hawthorn Community 27-29 Wattle Rd 8840 2700

Hawthorn East 3123

Auburn House 98-100 Camberwell Rd 9804 0410

St Vincent's Care Hawthorn 4 King St 1300 703 346

Kew 3101

Baptcare Karana Community 55 Walpole St 13 22 78

Kew Gardens Aged Care 22-24 Gellibrand St 9261 8600

Kew Grove Care Community 79 Stevenson St 1300 964 392

Kew SRS/SRF 48 Sackville St 7014 9575

Parkland Close Supportive Care Home 10-14 Childers St 9853 3330 P

Prague House 253 Cotham Rd 9231 8600

St Vincent's Care Kew 104 Studley Park Rd 1300 703 346

SRS table on pages 224-225

Aged Care Homes – Metropolitan Victoria

BOROONDARA Council continued

Mont Albert 3127

Mont Albert Manor

Surrey Hills 3127

BRIMBANK Council

Ardeer 3022

Cairnlea 3023

Mekong Cairnlea

Delahey 3037

Keilor Downs 3038

Rosary

3021

Fronditha Care St Albans

Sunshine 3020

Doutta Galla Woornack 6-8 Killara St 9312

Sunshine Gardens Care Community 40 Anderson

Sunshine North 3020

Cumberland Manor Residential Aged

VMCH St Bernadette's

Aged Care Residence

Sunshine West 3020

Hope Aged Care Sunshine 2 Killara St 9312

Maltese Sydenham 3037

Aeralife Watergardens 352 Sydenham Rd

Royal Freemasons Springtime Sydenham 41 Manchester Dr

CARDINIA Council

Beaconsfield Upper 3808

Menarock LIFE Upper Beaconsfield 3-9

Bunyip 3815

Hillview Bunyip Aged Care 22 A'Beckett Rd

Emerald 3782

Lifeview Emerald Glades 15 Emerald-Monbulk

Note: 1. European, Greek; Respite Care available 2. European, Greek; Respite Care available 3. Vietnamese; Dementia care available 4. Croatian, Filipino, Italian, Macedonian, Maltese, Polish, Serbian; Dementia care available 5. Dutch, German, Italian, Maltese 6. Croatian, Egyptian, German, Italian, Macedonian, Maltese 7. Dutch, Italian, LGBTIQ, Russian, Western European

Because Lifeview knows pets are family, too!

Lifeview homes are proudly pet-friendly, allowing you to keep your special bond with your beloved pet in aged care. Learn more about the Lifeview way today at lifeview.com.au

Victorian locations: Chelsea, Cranbourne, Emerald and Wheelers Hill.

SCAN THE QR CODE AND LEARN MORE ABOUT LIFEVIEW’S COMMITMENT TO PETS IN AGED CARE

Aged Care Homes – Metropolitan Victoria

Koo Wee Rup 3981

Cranbourne 3977

Cranbourne East 3977

Doveton 3177

Endeavour Hills 3802 Calvary

Hallam 3803

Hampton Park 3976

Junction Village 3977

Regis Cranbourne

Lynbrook 3975

Aged Care Homes – Metropolitan Victoria

CASEY Council continued

Narre Warren North 3804 Bupa

Calvary St Jude’s

Narre Warren South 3805

DAREBIN Council

Alphington 3078

Macleod 3085

Aged Care Homes – Metropolitan Victoria

DAREBIN Council continued

Thornbury 3071

Bolton Clarke Medina Manor, Thornbury 200A Smith St 9290 6400

Fronditha Care Thornbury Residential Aged Care 335 Station St 9495 2300

St Paul's Hostel

Carrum Downs 3201 Avondrust Lodge 1105

Carrum Downs Nursing Home 1135 Frankston-Dandenong

3199

Paul's Terrace

Regis Frankston

Frankston North 3200

Aged Care Homes – Metropolitan Victoria

Bentleigh

Aged Care Homes – Metropolitan Victoria

GLEN EIRA Council continured

Brighton East 3187 continued

Mayflower Brighton Aged Care 7 Centre Rd 9591 1100

Sunnyhurst Gardens 29-31 Union St 9596 4040

Vasey RSL Care Brighton East 709-723 Hawthorn Rd 9519 3400

Note 2 163, 170 Carnegie 3163

Arcare Carnegie 47 Rosanna St 1300 272 273

Italian, South African Finchley Court 1168 Dandenong Rd 9569 6699 P

Glenhuntly Terrace SRS 164 Grange Rd 0438 315 798 P

Residential Home Carnegie 1 Wahgoo Rd 8517 5999

Caulfield 3162

Caulfield Manor SRS 1019 Glenhuntly Rd 9569 2600 P

Gary Smorgon House 2-8 Freeman St 8517 5999

HammondCare Caulfield 294 Kooyong Rd 1800 776 112

Caulfield North 3161

Arcare Caulfield 141 Kooyong Rd 1300 272

Caulfield Horizons Care Community 6 Northcote Ave 1300 964 392

Emmy Monash Aged Care 518-526 Dandenong Rd 8508 9300

mecwacare Jubilee House 52 Northcote Ave 8573 4812

Caulfield South 3162

Bupa Caulfield 349-351A North Rd

See SRS table on pages 224-225

21 Elsternwick 3185

Graceland Manor 508 Glenhuntly Rd 9528 2623

Victoria by the Park 27 Victoria St 9524 2111

Gardenvale 3185

Caulfield House SRS 509 Kooyong Rd 9596 6922

on pages 224-225 McKinnon 3204

Bolton Clarke Claremont Terrace, McKinnon 231 McKinnon Rd 9964 9000

28-29 Murrumbeena 3163

Brimlea Aged Care 21 Railway Pde 8564 1060

GREATER DANDENONG Council

Dandenong 3175

Calvary Scottvale

Estia Health Dandenong 147-151 David St 1300 682 833

Eunice Seddon 32 Potter St 9034 4824

Mayfair Lodge SRS 80 Stud Rd 9792 4604

Mercy Place Dandenong

Rosewood Downs SRS 24 Railway Pde 9701 3234

Dandenong North 3175

Outlook Gardens Aged Care Facility 504 Police Rd 9795 7566

Regis Dandenong North 5 Bakers Rd 1300 998 100 171

Note: 1. Asian, Australian, Indian, Italian, Jewish, Sri Lankan; Secure dementia care available 2. Strong focus on ex-service

Polish, South African

Maltese

Aged Care Homes – Metropolitan Victoria

3064

Aged Care Homes – Metropolitan Victoria

Gladstone Park 3043 Hope Aged

Greenvale 3059

3047

Aspendale 3195

Bonbeach 3196

Aged Care Homes – Metropolitan Victoria

Cheltenham 3192 Allambee

Clarinda 3169

Benetas Clarinda

Clayton South 3169

Village 3172

Edithvale 3196

3190

Aged Care Homes – Metropolitan Victoria

KINGSTON Council

Parkdale 3195

3153

Glengollan

3180

Lysterfield 3156

3178

The Basin 3154

Upper Ferntree Gully 3156

Menarock

Wantirna 3152 Arpad

Note: 1. CALD; Dementia care available 2. Austrian, CALD, Croatian, Dutch, Eastern European, European, German, Hungarian, Latvian, Northern European, Polish, Russian, Scandinavian, Southern European, Swiss, Ukrainian, Western European 3. CALD, European, Filipino, Italian, Polish 4. Arabic, Bengali, Fijian, Greek, Hindi, Italian, Muslim, Polish, Turkish 5. CALD, Eastern European, European, German 6. Austrian, Eastern European, European, German, Swiss

Welcome to a caring community

Home Locations:

Aged Care Homes – Metropolitan Victoria

KNOX Council continued

Wantirna South 3152

Arcare Knox - The Lodge 478 Burwood Hwy

Doncaster East 3109

3131

Templestowe 3106

Aged Care Homes – Metropolitan Victoria

Kingsville 3012

Uniting

3012

Yarraville 3013

Bayswater North 3153

Croydon 3136

Croydon Grove Care Community 40 Chevalier Dr

Donwood Community Aged Care Services 11 Diana St 9845 8500

Dorset Lodge SRS 362 Dorset Rd 9722 8844

Croydon North 3136

Allbright Manor 31-35 Exeter Rd 9726 0588

Park Lane Croydon Aged Care 295-299 Maroondah Hwy 9726 1100

Heathmont 3135

Daisy Homes 8-12 Marlborough Rd 8822 3303

Menarock LIFE Heathmont 27-29 The Greenway 1300 096 971

Note: 1. Asian, Austrian, Chinese, Croatian, Greek, Hindi, Jewish, Macedonian, Vietnames 2. Care for

3. Croatian, German, Greek, Italian, Maltese, Spanish

residents or homeless/at

Aged Care Homes – Metropolitan Victoria

MAROONDAH Council continued

Kilsyth 3137

Gracevale Grange SRS 48 Liverpool Rd 9723 9444 P

Kirkbrae Presbyterian Homes Aged Care 794 Mount Dandenong Rd 9724 5200

Margriet Manor 722 Mount Dandenong Rd 9728 7400

Overbeek Lodge 736 Mount Dandenong Rd 9728 7450

Walmsley Aged Care (Australian Unity) 500 Greeves Dr 0475

Ringwood 3134

Arcare Ringwood 313 Canterbury Rd

Blue Willows Residential Aged Care 74 Warrandyte Rd 9870 6655 P

Estia Health Ringwood

Olivet Care Ringwood 7-9 Rupert

Regis Ringwood 294 Maroondah Hwy

Ringwood East 3135

Acacia Gardens

RALAC Lionsbrae

Ringwood North 3134

Della dale Aged Care

Warrandyte Gardens Care Community

Vermont 3133

Vermont Aged

MELBOURNE Council

Carlton 3053

Rathdowne Place Aged

East Melbourne 3002

Mercy Place East

Flemington 3031

mecwacare Gregory Lodge 2-58 Newmarket St 9371

Note: 1. 24-hour Memory support household 2, Armenian, Asian, Dutch, European, French, German, Greek, Italian, Jewish, Northern European, Singaporean, Western European 3. Includes services to homeless people and/or at risk of homelessness

Aged Care Homes – Metropolitan Victoria

Kensington 3031

Doutta

Aged Care Homes – Metropolitan Victoria

Glen Waverley 3150

3149

VMCH

Oakleigh 3166

Boronia Suites at Oak Towers

Oakleigh East 3166

Estia Health Oakleigh East 23A

Oakleigh South 3167

Oakleigh Manor Care Community 1055 Centre

Note: 1. CALD; Dementia care available 2. Asian, Bhutanese, Burmese, Chinese, Filipino, Greek, Hindi, Hispanic, Indian, Indonesian, Italian, Japanese, Korean, Malaysian, Polish, Singaporean, South Asian, Sri Lankan, Tamil, Thai, Vietnamese 3. Chinese, Greek, Indian, LGBTIQ, Sri Lankan, Western European

Welcome to a caring community

Home Locations:

Ashwood | Boronia | Carrum Downs | Cheltenham

Enquiries Welcome (03) 9428 2800 or visit www.maacg.com.au

Aged Care Homes – Metropolitan Victoria

3032

Avondale Heights 3034 Avondale Heights

Doutta Galla Avondale Heights

Embracia Moonee Valley 76-86 North Rd 8579 4800

Ron Conn Nursing Home

Essendon 3040

Arcadia Aged

Arcare Essendon

Bolton Clarke Trevi Court, Essendon

Essendon North 3041

Westminster Dr 9034 4824

Royal Avenue Retirement Lodge 46-48 Royal Ave 9379 3322

Flemington 3031

McLean Lodge 1 Little Princes St 9034 4824

mecwacare Gregory Lodge 2-58 Newmarket St 9371 3700

Keilor East 3033

Cyril Jewell House

Holloway Aged Care Services 1 Rotary Dr 9331 2733

Keilor East Manor Care Community 188A Sterling Dr 1300 842 924

Mekong Keilor East Vietnamese AC 8 Trott Pl 9331 5366

Moonee Ponds 3039

Corandirk House SRS 74A Maribyrnong Rd 9326 2000 P

CraigCare Moonee Ponds 88 Holmes Rd 0416 304 711

Doutta Galla Queens Park 2-8 Hutcheson St 9372 8888

Note: 1. Chinese, Greek, Indian, LGBTIQ, Sri Lankan, Western European 2. Services for residents with mental

Aged Care Homes – Metropolitan Victoria

Fawkner 3060

Fitzroy North 3068

3046

Pascoe Vale 3044

CraigCare Pascoe Vale 1A Virginia St 0416

Mayflower Edith Bendall 11 Park St 9379 0079

Note: 1. Arabic, Chinese, Greek, Italian 2. CALD, Chinese, Egyptian, European, Greek, Italian, Macedonian, Maltese - Accommodation bond (RAD) is not mandatory. You do not have to sell your home. Supported residents (applicants with little to no assets) are welcome. Couples rooms subject to availability 3, CALD, Italian; Dementia care available 4. Arabic, Croatian, Greek, Italian, Macedonian, Serbian, Sri Lankan

Welcome to a caring community

Home Locations:

Aged Care Homes – Metropolitan Victoria

Pascoe Vale South 3044 Dorothy Impey

Balnarring 3926 Arcare Balnarring

Capel Sound 3940

Capel Sands

Mount Eliza 3930 Calvary George Vowell Cnr Cobb Rd & Nepean Hwy

Mount Martha 3934

Rosebud 3939

3941

Safety Beach 3936

Royal Freemasons Mount Martha Valley 130 Country Club Dr

Shoreham 3916 mecwacare Annie's Court 3905 Frankston-Flinders Rd 8573 4812

Note: 1. Psychogeriatric

Aged Care Homes – Metropolitan Victoria

Somerville 3912

Council Diamond Creek 3089

Kilara

Eltham 3095 Angels

Plenty 3090

Estia Health Plenty 321-327 Diamond Creek Rd 9431 9500

Wattle Glen 3096

Estia Health Wattle Glen 45 Silvan Rd 1300 682 833

PORT PHILLIP Council

Albert Park 3206

Melbourne 3004

Royal Freemasons Coppin Centre

Port Melbourne 3207

Port Melbourne Hostel 79 Swallow St

South Melbourne 3205

Emerald Hill Residence 203 Napier St 9633

Napier Street

The Alba Aged Care Suites

St Kilda 3182

Sacred Heart Community Residential Care 101, Grey

Windsor 3181

Residential Home Windsor K11 Union St 8517 5999

Note: 1. Includes 30 transition care beds

Aged Care Homes – Metropolitan Victoria

STONNINGTON Council

Armadale 3143

Regis Armadale 607-613 Dandenong Rd 1300 998

Glen Iris 3146

mecwacare Noel Miller Centre 9-15 Kent St 8573 4812

Malvern 3144

mecwacare Malvern Centre 1245 Malvern Rd 8573 4812

Malvern East 3145

Arcare Malvern East 1997 Malvern Rd 1300 272

Arcare Nirvana Avenue

Arcare Parkview Malvern East 1287 Dandenong

Balmoral House SRS 71-75 Waverley Rd 9572

Prahran 3181

mecwacare Trescowthick Centre 70 Charles

VMCH O’Neill House 101 Lewisham Road North

Windsor 3181

Bupa Windsor 102-104

Council Blackburn 3130

Regis Blackburn

Blackburn South 3130

Regis Alawarra Lodge

Regis Inala Lodge

Box Hill 3128

Box Hill Views Care Community

Uniting AgeWell Box Hill Community

Burwood 3125

Middleborough Rd

Dorking Rd

Bolton Clarke Highwood Court, Burwood 359 Warrigal Rd 8831 0500

Royal Freemasons Elizabeth Gardens 2-8 Elizabeth St 1300 176 925

Burwood East 3151

Burwood Lodge SRS 336 Blackburn Rd 9886 8777

John Flynn - Aged CareRyman Healthcare 4 Foundation Blvd 8849 8799

Note: 1. Greek, Irish, Polish, South African 2. Dedicated Deaf Wing with Auslan trained staff

Aged Care Homes – Metropolitan Victoria

WHITEHORSE Council continued

Forest Hill 3131

Northside Residential

Mont Albert 3127

Mont Albert Manor 401 Elgar

Mont Albert North 3129 mecwacare

Nunawading 3131

Surrey Hills 3127

Vermont 3133

Vermont South 3133

Epping

Lalor 3075

3. Services

Aged Care Homes – Metropolitan Victoria

3030

Alphington 3078

Clifton Hill 3068

Collingwood 3066

3121

Aged Care Homes – Metropolitan Victoria

YARRA RANGES Council

Chirnside Park 3116

Chirnside Views Aged

Emerald 3782

Healesville 3777

Estia Health Healesville 27 Smith St 5962 6628

Holmwood Aged

Monda

Kilsyth 3137

Gracevale Grange SRS 48 Liverpool Rd 9723 9444

Kirkbrae Presbyterian Homes

Lilydale 3140 Bolton Clarke Lilydale, Lilydale 475 Swansea Rd 9739 3300

Lysterfield 3156

Montrose 3765

3138

Mooroolbark Manor Care Community 15-19 Baradine

Gully 3156

Aged Care Homes – Metropolitan Victoria

RANGES Council

3799

Ranges

Yarra Junction 3797

Estia Health Yarra Valley 21 Hoddle St

Aged Care Homes - Regional Victoria

Council

Ararat 3377

Willaura 3379

East 3350

Aged Care Homes - Regional Victoria

Council

Delacombe 3356

Bupa Ballarat

Lake Wendouree 3350

Nazareth House Ballarat

Mount Clear 3350

Estia Health Mount Clear

Sebastopol 3356 Jack Lonsdale Lodge

Thomas Court

Wendouree 3355

Inverloch 3996

San Remo 3925 Griffiths

Wonthaggi 3995

Drouin 3818

Neerim South 3831

Trafalgar 3824

3820

Benalla 3672

Aged Care Homes - Regional Victoria

BENDIGO (GREATER) Council

Bendigo 3550

3523

Ironbark 3550

Kangaroo Flat 3555

North Bendigo 3550

BULOKE Council

Birchip 3483

Charlton 3525

Donald 3480

Sea Lake 3533

Wycheproof 3527 Grandview

Aged Care Homes - Regional Victoria

Cobden 3266

Skipton 3361

Aged Care Homes - Regional Victoria

CORANGAMITE Council

Terang 3264 May Noonan

Timboon 3268

Bairnsdale 3875

Eastwood 3875

Lakes Entrance 3909 Calvary

Omeo 3898

Omeo

3888

Paynesville 3880

GANNAWARRA Council

Cohuna 3568

Cohuna District Hospital

GEELONG (GREATER) Council

Armstrong Creek 3217

Bell Park 3215

Belmont 3216

Aged Care Homes - Regional Victoria

GEELONG (GREATER) Council

Charlemont 3217

Alan David Lodge

Drysdale 3222

Drysdale Grove Aged Care

Geelong 3220 Kardinia Parkside

Grovedale 3216

Hamlyn Heights 3215

Highton 3216

Charles Brownlow

Lara 3212

Leopold 3224

Marshall 3216

Moolap 3224

Newcomb 3219

Whitehaven Assisted

Norlane 3214

North Geelong 3215

Ocean Grove 3226

Deborah Cheetham Retirement

Aged Care Homes - Regional Victoria

GEELONG (GREATER) Council continued

Point Lonsdale 3225

Arcare Point Lonsdale

Portarlington 3223

Arcare Portarlington

St Albans Park 3219

Bolton Clarke Tannoch Brae, St Albans Park

3222

Whittington 3219

Heywood 3304

Heywood

Bannockburn 3331 Estia

Creswick 3363

Creswick

John Curtin

Daylesford 3460 Daylesford

Trentham 3458

Trentham

HINDMARSH Council

Dimboola 3414

Wimmera Health Care Group

Dimboola Nursing

Jeparit 3423

Jeparit

Aged Care Homes - Regional Victoria

3517

Kyneton 3444

New Gisborne 3438

Nexia

Romsey 3434 Romsey

Woodend 3442 Bupa

Mansfield 3722 Bindaree

Buckland

Irymple 3498

3505

Chaffey

Aged Care Homes - Regional Victoria

Ouyen 3490

3764

Council

Cobram 3644 Cobram Regional

3638

Numurkah 3636 Karinya

Yarrawonga 3730

Warrina

MOORABOOL Council

Bacchus Marsh 3340

Grant Lodge

Ballan 3342

Aged Care Homes - Regional Victoria

3714

3713

3478

3380

3467

3373

Skipton 3361

Aged Care Homes - Regional Victoria

QUEENSCLIFFE Council

Point Lonsdale 3225

Arcare Point Lonsdale

(GREATER) Council

Kialla 3631

Kialla Gardens Village

Kyabram 3620

Mooroopna 3629

3630

Shepparton North 3631

Tatura 3616

Foster 3960

Korumburra 3950

Carinya

Hillside

Leongatha 3953

Koorooman

Woorayl

Mirboo North 3871

Calvary Strzelecki

Coleraine 3315

Aged Care Homes - Regional Victoria

3669

3230

Lorne 3232 Lorne

Torquay 3228

3241

Hesse Rural Health

3546

Nyah West 3595 Jacaranda

Robinvale 3549

Robinvale

Swan Hill 3585

3707 Corryong

Aged Care Homes - Regional Victoria

Tallangatta 3700

Wangaratta 3677

WELLINGTON Council

Heyfield 3858

Laurina Lodge

Maffra 3860

Licola Rd 5147 0103

J.H.F McDonald Wing Maffra Hospital, 48 Kent St 5147 0100

Stretton Park Cnr George & Kent Sts 5147 0103

Sale 3850

Ashleigh House 20-24 Bergen Cr 5144 4484

Wattleglen (formerly Freemasons Sale) 28 Surkitt Bvd 0409

Wilson Lodge 155 Guthridge Pde 5147 0103

Yarram 3971

Crossley House Hostel 14 Nicol St 5182 0222

St Elmo's Nursing Home Devon St 5182 0222

Note: 1. Includes access to Transition Care Program phone: (03) 5722 5390

Aged Care Homes - Regional Victoria

WEST WIMMERA Council

Edenhope 3318

Edenhope & District Memorial Hospital 128-134 Elizabeth St 5585 9800

Kaniva 3419

Archie Gray Nursing Home Cnr Roache & Farmers South Sts 5391 4222

Arthur Vivian Close Hostel Cnr Joseph & Phillip Sts 5392 4222

Wodonga

Wodonga 3690

Estia Health Wodonga

Council

Hopetoun 3396

Minyip 3392

Rainbow 3424

Rupanyup 3388

Warracknabeal 3393

Aged Care Homes with extra services

Victoria

Arcare Brighton 58 Cochrane St Brighton 3186

Baptcare Amberlea Community 5 Pearson Rd Drouin 3818

Belvedere Aged Care 41- 43 Fintonia Rd Noble Park 3174

Cheltenham Manor 10-12 Bendigo St Cheltenham 3192

CraigCare Moonee Ponds 88 Holmes Rd Moonee Ponds 3039

Cumberland View Aged Care LivingWhalley Drive 123-127 Whalley Dr Wheelers Hill 3150

Emmy Monash

Retirement Living

Supporting cultural diversity (CALD) and individual needs

For many older Australians, leaving their home to move into residential care is a lifestyle change that can lead to an emotionally challenging experience.

This transition can be more challenging for older people from culturally and linguistically diverse (CALD) backgrounds who require aged care services that respect their cultural, spiritual, dietary and language needs.

With Australia’s ageing and migrant populations growing, aged care providers must be equipped to respond to the diverse needs of older people from CALD backgrounds. Supporting culturally appropriate care has become a key focus of the Australian Government, recognising its positive impact on health and wellbeing.

Cluster facilities

Cluster facilities bring together three or more residents from a similar cultural background, often supported by staff who speak their language.

These services place additional focus on cultural, spiritual, dietary and social needs. The aim of clustering is to:

» Enhance quality of care for residents from CALD backgrounds

» Improve access to residential aged care CALL ONE OF OUR FRIENDLY CARE ADVISORS TODAY.

Choosing the right care at home transforms life for your loved one, and your whole family.

So we are dedicated to providing support and services that make life better for older Australians, and the people who love and care for them. We welcome all to a community built on culture and care with an Italian flair.

189 Faraday Street, Carlton VIC 3053 ph. 03 9349 9007 intake@coasit.com.au agedcare.coasit.com.au

Supporting cultural diversity (CALD) and individual needs

Cont’d

» Support religious, spiritual and culturally significant practices

» Strengthen communication between staff and residents

» Maintain culturally appropriate dietary customs

» Provide relevant social and lifestyle programs

Some culturally specific aged care homes have formal agreements with the Australian Government to meet, wherever possible, the needs of a particular cultural group.

Partners in Culturally Appropriate Care

Partners in Culturally Appropriate Care (PICAC) is a national initiative funded by the Australian Government to improve service delivery for older people from CALD communities.

PICAC supports:

» More providers delivering culturally appropriate care

» Improved access to residential and community care

» Greater capacity for older CALD people to make informed decisions

For PICAC in Victoria, contact the Centre for Cultural Diversity in Ageing on (03) 8823 7979.

Breaking language barriers

Many Australians speak a language other than English at home. For older people with limited English proficiency, navigating aged care and health services can be complex. Language barriers may affect understanding of diagnoses, treatment options, medication instructions and follow-up care.

Miscommunication can impact informed consent, care planning and satisfaction with services. Relying on family or friends to interpret may lead to misunderstandings or discomfort discussing personal matters. Access to qualified interpreters supports safer, higher quality care and informed decisionmaking. The government-funded Translating and Interpreting Service (TIS National) provides 24/7 telephone interpreting in more than 100 languages. Call 131 450.

BELVEDERE AGED CARE

The things you love.

At Belvedere Aged Care, we believe in embracing the rich cultural and spiritual traditions that make each person unique.

Our lifestyle programs, spaces and menus are designed with our residents and their loved ones in mind, creating meaningful moments that nurture family bonds and friendships.

Speak to us today about our:

• Respite and Permanent Care

• Menu options and activities celebrating individual tastes and cultural traditions

• Individualised and group activities designed to foster cultural and spiritual connection

• Accommodation designed for couples and individual needs

Supporting cultural diversity (CALD) and individual needs

Special needs groups

The Australian Government recognises certain groups as having ‘special needs’ in aged care. Providers must consider these needs when delivering services:

» Aboriginal and Torres Strait Islander peoples (ATSI) – Care should reflect

» Care leavers – People who experienced institutional or out-of-home care as children may find aged care distressing. Trauma-informed approaches are important.

» Culturally and linguistically diverse (CALD) people – Services may include bilingual staff, culturally specific activities and spiritual support. The National Ageing and

» Disability – People over 65 receiving NDIS support should visit ndis.gov.au or call 1800 800 110 for information.

» Financial hardship – If you are unable to pay aged care fees, hardship provisions may allow fees to be reduced or waived.

» People experiencing homelessness – Governmentfunded services can assist with housing, financial and legal support.

» LGBTIQ+ people – The National LGBTI Ageing and Aged Care Strategy aims to ensure equitable access to inclusive aged care services.

» Rural and regional communities – Services may be integrated across health and community sectors to meet local needs.

» Veterans – Recognised as having special needs due to complex medical, emotional and service-related experiences. Contact the Department of Veterans’ Affairs on 1800 838 372 or visit dva.gov.au.

Safe, inclusive, affirming care provider for residents from LGBTIQ+ communities.

Lifeview homes are proudly Rainbow Tick accredited. Everyone is free to age with grace, dignity, choice and without fear of discrimination.

Our compassionate, educated staff offer specialist care for all residents including those from LGBTIQ+ communities.

With award-winning lifestyle and hospitality programs, we pride ourselves on living life to the fullest.

Find out more about the Lifeview way at www.lifeview.com.au or phone 1800 LIFEVIEW to book a tour of one of our homes.

Victorian locations: Chelsea, Cranbourne, Emerald and Wheelers Hill.

Culturally Appropriate Aged Care Homes

Cultural Group Name

African Serenity Individualised Support Services 0439 582 656

Arabic Coptic Village Hostel 9796 3018

Arabic Hope Aged Care Brunswick 9380 8028

Arabic Isomer Aged Care 9752 9455

Arabic St Basil's Homes for the Aged 9358 4444

Armenian Acacia Gardens 8821 8152

Asian Acacia Gardens 8821 8152

Asian Allbright Manor 9726 0588

Asian Greenslopes SRS 9852 1800

Asian On Luck Chinese Nursing Home 9844 6000

Asian Serenity Individualised Support Services 0439 582 656

Asian Sunnyhurst Gardens 9596 4040

Asian The Alexander Aged Care Centre 9548 7366

Asian Waverley Residence SRS 1300 225 273

ATSI Aboriginal Community Elders Services 9383 4244

ATSI Heywood Rural Health Residential Aged Care 5527 0555

ATSI Holmwood Aged Care 5962 4321

ATSI Lifeview Willow Wood 1800 543 384

ATSI Lyndoch Living 5561 9300

ATSI Rumbalara Elders Facility 5820 6200

Auslan Serenity Individualised Support Services 0439 582 656

Austrian Greenslopes SRS 9852 1800

Austrian Tabulam & Templer Homes for the Aged 8720 1333

Bengali Isomer Aged Care 9752 9455

Bhutanese Waverley Residence SRS

Burmese Waverley Residence SRS

1300 225 273

CALD AdventCare Whitehorse 9259 2000

CALD AdventCare Yarra Ranges 5966 4400

CALD Avondrust Lodge 9788 9020

CALD Bethel Aged Care 8467 2222

CALD Bethel Aged Care - Anzac Lodge 9353 5000

CALD Boronia Residential Aged Care 9428 2800

CALD Box Hill Views Care Community 1300 964 392

CALD Calvary Bayview

1800 527 272

CALD Calvary Capel Sands 1800 527 272

CALD Calvary George Vowell 1800 527 272

CALD Calvary Hallam 1800 527 272

CALD Calvary Kingston Gardens 1800 527 272

CALD Calvary Sandhurst 1800 527 272

CALD Calvary Scottvale 1800 527 272

CALD Calvary Springvale 1800 527 272

Cultural Group Name

CALD Calvary St Jude’s 1800 527 272 CALD Calvary Viewhills Manor 1800 527 272

CALD

Avondale Heights

Culturally Appropriate Aged Care Homes

Cultural Group Name

Phone (03)

Chinese Allbright Manor 9726 0588

Chinese Baptcare The Orchards Community 13 22 78

Chinese Baptcare Westhaven Community 13 22 78

Chinese Bethel Aged Care 8467 2222

Chinese Bethel Aged Care - Anzac Lodge 9353 5000

Chinese Bupa Templestowe

1800 718 348

Chinese Burwood Lodge SRS 9886 8777

Chinese Calvary Springvale

1800 527 272

Chinese Elderly Chinese Home 9328 4558

Chinese Estia Health Kangaroo Flat

1300 682 833

Chinese Greenslopes SRS 9852 1800

Chinese Hope Aged Care Brunswick 9380 8028

Chinese Lifeview The Willows

1800 543 384

Chinese mecwacare Gregory Lodge 9371 3700

Chinese Menarock LIFE Camberwell

1300 096 971

Chinese On Luck Chinese Nursing Home 9844 6000

Chinese Regis Alawarra Lodge

Chinese Regis Inala Lodge

Chinese Royal Freemasons Footscray Aged Care

1300 998 100

1300 176 925

Chinese The Alexander Aged Care Centre 9548 7366

Chinese Victorian Elderly Chinese Hostel 9370 8288

Chinese Waverley Residence SRS

Croatian Arcare Burnside

Croatian Arcare Civic Manor

Croatian Arcare Maidstone

Croatian Arcare Reservoir

Croatian Arcare Sydenham

Croatian Calvary Vonlea Manor

1300 225 273

1300 272 273

1800 527 272

Croatian Cumberland Manor Residential Aged Care 9311 7079

Croatian Estia Health Ardeer

1300 682 833

Croatian Greenslopes SRS 9852 1800

Croatian St Basil's Homes for the Aged 9358 4444

Croatian Tabulam & Templer Homes for the Aged 8720 1333

Dutch Acacia Gardens 8821 8152

Dutch Arcare Hillside

Dutch Arcare Knox

1300 272 273

Dutch Drysdale Grove Aged Care Facility 5251 1230

Dutch Lifeview Argyle Court

Dutch Lifeview Emerald Glades

Cultural Group Name

1800 543 384

Dutch Tabulam & Templer Homes for the Aged 8720 1333

Estn European Lifeview Willow Wood

1800 543 384

Estn European Martin Luther Homes Aged Care Facility 9760 2100

Phone (03)

Estn European Mayflower Reservoir Aged Care 9460 2480

Estn European Tabulam & Templer Homes for the Aged 8720 1333

Estn European The Alexander Aged Care Centre 9548 7366

Egyptian Arcare Civic Manor 1300 272 273

Egyptian Arcare Sydenham 1300 272 273

Egyptian Arcare Waterview 1300 272 273

Egyptian Bethel Aged Care - Anzac Lodge 9353 5000

European Acacia Gardens 8821 8152

European Arcare Parkview Malvern East 1300 272 273

European Bethel Aged Care - Anzac Lodge 9353 5000

European Caulfield Manor SRS 9569 2600

European Embracia Moonee Valley 8579 4800

European Embracia Reservoir

European

European Martin

Culturally Appropriate Aged Care Homes

Cultural Group Name

German Estia Health Ardeer

Phone (03)

1300 682 833

German Martin Luther Homes Aged Care Facility 9760 2100

German Tabulam & Templer Homes for the Aged 8720 1333

Greek Acacia Gardens 8821 8152

Greek Arcare Carnegie

Greek Arcare Cheltenham

Greek Arcare Civic Manor

Greek Arcare Keysborough

Greek Arcare Maidstone

Greek Arcare Malvern East

Greek Arcare Waterview

1300 272 273

Greek Baptcare The Orchards Community 13 22 78

Greek Bethel Aged Care 8467 2222

Greek Bethel Aged Care - Anzac Lodge 9353 5000

Greek Bupa Caulfield

Greek Bupa Templestowe

Greek Calvary Vonlea Manor

1800 718 348

1800 527 272

Greek CraigCare Plumpton Villa Glenroy 0416 304 711

Greek Drysdale Grove Aged Care Facility 5251 1230

Greek Estia Health Ardeer

Greek Estia Health Epping VIC

Greek Estia Health Oakleigh East

1300 682 833

Greek Estia Health Reservoir 9469 7555

Greek Fronditha Care Clayton Residential Aged Care 9239 2100

Greek Fronditha Care Lower Templestowe Residential Aged Care 8850 5111

Greek Fronditha Care St Albans Residential Aged Care 9365 4300

Greek Fronditha Care Thornbury Residential Aged Care 9495 2300

Greek Grace of Mary Aged Care 9408 8169

Greek Greenslopes SRS 9852 1800

Greek Hope Aged Care Brunswick 9380 8028

Greek Hope Aged Care Sunshine 9312 3111

Greek Isomer Aged Care 9752 9455

Greek Lifeview Argyle Court 1800 543 384

Greek Lifeview The Willows 1800 543 384

Greek Lifeview Willow Wood 1800 543 384

Greek Mayflower Reservoir Aged Care 9460 2480

Greek mecwacare Gregory Lodge 9371 3700

Greek mecwacare Squires Place 8573 4812

Greek Ocean Mist Aged Care Facility 5261 6709

Greek Rosewood Gardens Aged & Disability Care 9886 0005

Greek South Port Residential Home 9690 3166

Cultural Group Name

Greek St Andrew's Aged Care 9311 9143

Greek St Basil's Homes for the Aged 9358 4444

Greek The Alexander Aged Care Centre 9548 7366

Greek Waverley Residence SRS 1300 225

Hindi Bethel Aged Care

Hindi Greenslopes SRS

Hindi Isomer Aged Care

Hindi The Alexander Aged Care Centre

Hindi Waverley Residence SRS

Hispanic Waverley Residence SRS

Culturally Appropriate Aged Care Homes

Cultural Group Name Phone (03)

Italian Bupa Caulfield

Italian Bupa Templestowe

Italian Calvary Vonlea Manor

1800 718 348

1800 527 272

Italian CraigCare Plumpton Villa Glenroy 0416 304 711

Italian Cumberland Manor Residential Aged Care 9311 7079

Italian Drysdale Grove Aged Care Facility 5251 1230

Italian Embracia Moonee Valley 8579 4800

Italian Embracia Reservoir 9469 5555

Italian Estia Health Epping VIC

Italian Estia Health Knoxfield

Italian Estia Health Oakleigh East

1300 682 833

Italian Estia Health Reservoir 9469 7555

Italian Ferntree Gardens SRS 9752 2170

Italian Glengollan Village 9758 1093

Italian Hope Aged Care Brunswick 9380 8028

Italian Isomer Aged Care 9752 9455

Italian Lifeview Emerald Glades

1800 543 384

Italian Mayflower Reservoir Aged Care 9460 2480

Italian mecwacare Gregory Lodge 9371 3700

Italian mecwacare Squires Place 8573 4812

Italian Northern Gardens 9428 2800

Italian Ocean Mist Aged Care Facility 5261 6709

Italian Regis Dandenong North

Italian Regis Fawkner

1300 998 100

Italian Rosewood Gardens Aged & Disability Care 9886 0005

Italian San Carlo Homes for the Aged 9404 1490

Italian St Basil's Homes for the Aged 9358 4444

Italian Sunnyhurst Gardens 9596 4040

Italian The Alexander Aged Care Centre 9548 7366

Italian Villa Del Sole Aged Care Residence 9953 6666

Italian Waverley Residence SRS

1300 225 273

Japanese Waverley Residence SRS 1300 225 273

Jewish Acacia Gardens 8821 8152

Jewish Bupa Caulfield 1800 718 348

Jewish Caulfield Manor SRS 9569 2600

Jewish Emmy Monash Aged Care

8508 9300

Jewish Gary Smorgon House 8517 5999

Jewish Greenslopes SRS 9852 1800

Jewish Residential Home Carnegie 8517 5999

Jewish Residential Home Windsor 8517 5999

Jewish Sunnyhurst Gardens 9596 4040

Korean Waverley Residence SRS 1300 225 273

Cultural Group Name

Latvian

LGBTIQ Archie Gray Nursing Home 5391 4222

LGBTIQ Arthur Vivian Close Hostel 5392 4222

LGBTIQ Creswick Aged Care Facility 5345 9175

LGBTIQ Daylesford Aged Care Facility 5321 6517

LGBTIQ Hepburn House 5348 8100

LGBTIQ Lifeview Argyle Court 1800 543 384

LGBTIQ Lifeview Emerald Glades

Culturally Appropriate Aged Care Homes

Cultural Group Name

Maltese Regis Dandenong North

1300 998 100

Men only Corpus Christi Community 9070 8300

Muslim Isomer Aged Care 9752 9455

Nepalese Bethel Aged Care 8467 2222

NESB Della dale Aged Care

1800 001 717

NESB Doutta Galla Avondale Heights 9325 0000

NESB Doutta Galla Footscray 9687 6744

NESB Doutta Galla Grantham Green 9364 5235

NESB Doutta Galla Lynch's Bridge 9376 2111

NESB Doutta Galla Queens Park 9372 8888

NESB Doutta Galla Woornack 9312 0111

NESB Doutta Galla Yarraville Village 9687 8233

NESB Grace Villa, Greensborough 9432 2855

NESB Harmony Village Shepparton 5831 7921

NESB Iris Manor 9813 8566

Nthn European Acacia Gardens 8821 8152

Nthn European Tabulam & Templer Homes for the Aged 8720 1333

Nthn European The Alexander Aged Care Centre 9548 7366

Polish Arcare Burnside

Polish Arcare Caulfield

Polish Arcare Malvern East

1300 272 273

Polish CraigCare Plumpton Villa Glenroy 0416 304 711

Polish Cumberland Manor Residential Aged Care 9311 7079

Polish Estia Health Ardeer

Polish Estia Health Knoxfield

1300 682 833

Polish Isomer Aged Care 9752 9455

Polish Polish Retirement Home 9720 3575

Polish Tabulam & Templer Homes for the Aged 8720 1333

Polish Waverley Residence SRS

Russian Lifeview Emerald Glades

1300 225 273

1800 543 384

Russian Polish Retirement Home 9720 3575

Russian Tabulam & Templer Homes for the Aged 8720 1333

Scandinavian Tabulam & Templer Homes for the Aged 8720 1333

Serbian Calvary Vonlea Manor

1800 527 272

Serbian Cumberland Manor Residential Aged Care 9311 7079

Serbian Estia Health Reservoir 9469 7555

Serbian St Basil's Homes for the Aged 9358 4444

Singaporean Acacia Gardens 8821 8152

Singaporean Bethel Aged Care 8467 2222

Singaporean On Luck Chinese Nursing Home 9844 6000

Singaporean Waverley Residence SRS

Cultural Group Name

South African Arcare Carnegie

South African Arcare Caulfield

South African Arcare Malvern East

South African Arcare Nirvana Avenue

South African Bupa Templestowe

South Asian Waverley Residence SRS

Sthn European Tabulam & Templer Homes for the Aged 8720 1333

Spanish Arcare Maidstone

Spanish Calvary Vonlea Manor

Sri Lankan Arcare Keysborough

Sri Lankan Lifeview

Sri

Sri Lankan St Basil's Homes for the Aged

Sri Lankan Sunnyhurst Gardens

Sri Lankan Waverley Residence SRS

527 272

1300 225 273

Slavic Kalyna Care 9116 4100

Slavic Mayflower Reservoir Aged Care 9460 2480

Wstn

Centre Based Care (CBC)

Name

Aboriginal Community Elders Services

Brunswick East 9383 4244

Access Health & Community Ashburton Ashburton 9810 3000

Access Health & Community Doncaster Doncaster East 9810 3000

Access Health & Community Hawthorn Com'ty House Hawthorn 9819 2629

Access Health & Community Richmond Richmond 9810 3000

ACCS North & West

ACCS South & East

South Melbourne 1800 953 963

Active Community Group Box Hill 8820 0000

AGAPI Care Inc. Preston 9471 1231

Alpine Health Planned Activity Groups Myrtleford 5755 0142

Amicus Community Services Bendigo 5441 2666

Australian Vietnamese Women's Association - Baybrook Baybrook 9428 9078

AUV Social Support Services

Noble Park 0447 060 501

AVWA Planned Activity Groups North and HCPs North-East-South Richmond 9428 9078

AVWA Planned Activity Groups West and HCPs West Braybrook 9396 1922

Balwyn Evergreen Centre Active Living Programs

Balwyn 9836 9681

Banawah Nursing Home Nathalia 5866 9444

Banyule City Council Home Support Services Greensborough 9490 4222

Banyule Community Health - Greensborough Greensborough 9450 2000

Banyule Community Health - West Heidelberg Heidelberg West 9450 2000

Baptcare Brindabilla Day Centre

Note 1

Note 2

Ashwood 13 22 78

Baptcare Southaven Day Centre Bentleigh 13 22 78

Bass Coast Health Social Support Groups

Wonthaggi 5671 9225

BASScare Dementia Services Canterbury 8809 4979

Bayside Care and Support

Beechworth Health Service Residential Aged Care

Sandringham 1300 870 744

Beechworth 5728 0335

Bellarine Community Health Social Support Groups Point Lonsdale 1800 007

Benalla Health Morrie Evans Wing

Bendigo Health Social Support Groups

Benetas Hurlingham Respite Services

Benalla 5761 4206

Kennington 5454 7833

Frankston 1300 236 382

Benetas Kilby House Respite Centre Glenroy 1300 236 382

Benetas Springvale Day Respite Program

Benetas

Better Health Network Mentone 123246

Better Health Network Bentleigh East 9575 5333

Better Health Network Parkdale 13 22 46

Birchip Nursing Home

Note 6

Birchip 5477 7100

Boort District Health Service Aged Care Boort 5451 5200

BRHS Social Support Services

Bairnsdale 5152 0222

Brimbank City Council Sunshine 9249 4494

BSL Social Connection and In-Home Support Fitzroy 1300 147

Caladenia Dementia Social and Day Respite Programs

Catholic Care Ballarat Access & Support Program

Central Highlands Rural Health - Home Care Services

Charlton Aged Care

Mooroolbark 9727 2222

Ballarat 5337 8999

Daylesford 5321 6544

Charlton 5477 6800

Note: 1. Includes exercise programs & specific services for Chinese clients 2. Social Support Group for male Somali clients 3. Services include overnight respite 4. Specific criteria applies to transport services 5. Overnight respite available on a select number of days per month 6. Community Transport service is available

Centre Based Care (CBC)

Name

City of Casey Ageing & Sector Support

City of Greater Dandenong PAG & Social Support Serv

Suburb Phone (03)

Narre Warren 9705 5200

Dandenong 8571 5503

City of Port Phillip Soc Supp Prog & Cora Graves Com'ty St Kilda 9209 6882

City of Stonnington - Engaged Program

Prahran 8290 1333

City of Stonnington Chris Gahan Seniors Centre Prahran 8290 3224

City of Whittlesea Home Support Services

City of Whittlesea Social Support Groups

Clota Cottage Neighbourhood House Soc Supp Groups

South Morang 9407 5913

Thomastown 9217 2170

Box Hill 9899 0062

COASIT Aged Care - Social Support Groups (VIC) Rosanna 9349 9007

cohealth Essendon Adult Day Centre (EADC) Essendon North 9448 5509

Cohuna District Hospital Social Support Group

Cohuna 5456 5300

Colac Otway Shire Older Persons & Ability Supp Serv Colac 5232 9420

Community Interlink (VIC) Home Care

Corangamarah

Corryong Health Mittamatite Lodge

Cottage Respite

Croatian Catholic Welfare Association Soc Supp Serv

Cultura Centre Based & Advisory Services

Dhelkaya Health: Castlemaine Health Residential Care

Donwood Community Centre & Physiotherapy Services

DPV Health Broadmeadows

DPV Health Craigieburn

DPV Health Meadow Heights

Eastern Health ATSI Social Suppot Groups

Eastern Health Planned Activity Groups

Edenhope & District Memorial Hospital

Euroa Health Community and Allied Health Services

FCCVI Home & Community Care

Fernlea Community Care - Emerald

Fernlea Community Care - Pakenham

FFVS Social Support Services

Fronditha Care Box Hill Social Support Group

Fronditha Care Chelsea Social Support Group

Fronditha Care Knox Planned Activity Group

Fronditha Care Support Hub

Gannawarra Council Community Care Services

Gateways Support Services

genU Aged Care Service

Shepparton 1300 203 203

Colac 5232 5351

Corryong 02 6076 3231

Rosebud 5986 5255

Braeside 9701 6131

Norlane 5222 7275

Castlemaine 5471 3468

Croydon 9845 8584

Broadmeadows 1300 234 263

Craigieburn 1300 234 263

Meadow Heights 1300 234 263

Healesville 1300 130 381

Edenhope 5585 9800

Euroa 5795 0224

Brooklyn 9687 9011

Emerald 5968 3895

Pakenham 5968 6639

Altona 9315 0601

Box Hill 9552 4117

Chelsea 9552 4117

Wantirna South 9552 4117

Mulgrave 9552 4117

Kerang 5450 9333

North Geelong 5221 2984

Highton 1300 558 368

Gippsland Lakes Complete Health Home Care Packages Lakes Entrance 5152 0075

Gippsland Multicultural Serv Aged & Dis Supp Serv

Glen Eira City Council Social Support Program

Glenarm Nursing Home

Glencare Social Support Group

Morwell 5133 7072

Caulfield 9524 3333

Kerang 5450 9284

Glen Waverley 9560 6722

Note: 1. Some services are only available on certain days 2. Includes short term, emergency/overnight services 3. Includes dementia specific services 4. Services for elderly Finnish clients or younger people with disabilities 5. Transport available to and from Community Centre Programs only

Centre Based Care (CBC)

Name Suburb Phone (03)

Glenelg Shire Council Planned Activity Groups

Glenview Residential Aged Care

Portland 5522 2204

Rutherglen 02 6033 6200

Grandview Lodge Wycheproof 5478 0700

Greater Shepparton City Council Aged & Disability Serv Shepparton 5832 9785

Greenslopes SRS

Templestowe Lower 9852 1800

Gunditjmara Aboriginal Cooperative Soc Supp Group Warrnambool 5559 1234

Halcyon Social Support Centre

healthAbility Social Support Groups

Heathcote Health Residential Aged Care

Hecht Adult Activity Centre

Glen Waverley 9561 8282

Eltham 9430 9100

Heathcote 5431 0900

Mildura 5021 1564

Hesse Rural Health Service Residential Aged Care Winchelsea 5267 1200

Holstep Health (previously Merri Health) Soc Supp Prog Brunswick West 9386 3575

Holstep Health Carer Respite Services Preston 1800 422

Hume City Council Aged Care Services

Broadmeadows 9205 2200

Indochinese Elderly Refugees Association PAGs Richmond 9429 1307

Inglewood & Districts Health Service Res Aged Care

Inspiro Community Health & Support Belgrave

Inglewood 5431 7000

Belgrave 9738 8801

Inspiro Community Health & Support Lilydale Lilydale 9738 8801

Ivanhoe Linlithgow Centre

Jewish Care Active Living Centre

John Mcrae Centre, Toorak

Kara Court Nursing Home

Ivanhoe 7503 7200

Windor 8517 5999

Toorak 7503 7200

St Arnaud 5477 2134

Karen Watson Stawell 5358 7400

Link Health & Community Social Support Groups Mulgrave 1300 552 509

Loddon Shire Community Care Services

Wedderburn 5494 1201

Lorne Nursing Home Lorne 5289 4316

Lyndoch Social Support Groups & Respite Centre Warrnambool 5559 3468

Macedon Ranges Health Planned Activity Groups Gisborne 5428 0300

MannaCare Cassia House Day Respite Centre

MannaCare Community Respite Services

Manningham City Council Aged & Disability Supp Serv

Note 3

Doncaster 1300 902 023

Doncaster 9840 9700

Martin Luther Homes Short-Term Restorative Care (STRC) The Basin 9760 2100

MCCV Social Support Planned Activity Groups Parkville 9387 8922

MCWA - Aged Care With A Difference Bundoora 9318 1111

MDHS Community Care Services

MDHSS Home Care Services

mecwacare Barry Fenton Centre

mecwacare Rivendell House

Medical & Aged

Melton City Council Social Supports Groups

Mercy Health Respite Services Lynbrook

MHA Care Planned Activity Groups

Maryborough 5461 0333

Mallacoota 5158 0243

Malvern East 9564 5100

Pakenham 5941 2315

Melton 9747 7200

Yarrawonga 5742 1111

MiCare Chinese Social Support Group Knox Wantirna South 0405 226 265

Note: 1. Criteria applies for supply of transport 2. Subsidies can be provided for transport 3. Includes overnight & weekend services through "The Homestead" 4. Includes flexible day respite & overnight cottage respite 5. Younger adults with dementia/disabilities welcome 6. Fee for service applicable

Centre Based Care (CBC)

MiCare Chinese Social Support Group Monash Glen Waverley 0452 081 223

MiCare Multicultural & Chinese Soc Supp Group Bentleigh East Bentleigh East 0405 226 265

MiCare Multicultural & Dutch Soc Supp Group Carrum Downs

Carrum Downs 0498 818 045

MiCare Multicultural & Dutch Soc Supp Group Kilsyth Kilsyth 9728 7411

MiCare Social Support Groups Frankston & Rye Frankston North 0405 226 265

Mount Alexander Shire Council In Home Support Serv Castlemaine 5471 1766

Moyne Shire Council Aged Care Services

Port Fairy 1300 656 564

Nagambie HealthCare Residential Aged Care Nagambie 5736 2900

Napier Street Aged Care Services

South Melbourne 9682 5579

Olive Grove House Ringwood 9131 5500

Omeo District Health Lewington House

Orbost Regional Health Centre Based Care

Otway Health Residential Care

Patricia Hinchey Centre

Omeo 5159 0112

Orbost 5154 6623

Apollo Bay 5237 8500

Ararat 5352 9326

Pearl Home Care Geelong 8731 1696

Peninsula Health Social Support Groups

Penshurst Nursing Home & Kolor Lodge

Frankston 1300 665 781

Penshurst 5551 8351

PRONIA Aged Care Services Southern/Western Metro Brunswick 9388 9998

PRONIA Centre Based Activity Group Balwyn North Balwyn North 9388 9998

PRONIA Centre Based Activity Group Clarinda

PRONIA Centre Based Activity Group Sunshine

Riverview Aged Care

Rochester & Elmore District Health Service

Rural Northwest Health Day Program Beulah

Clarinda 9388 9998

Sunshine 9388 9998

Donald 5478 6230

Rochester 5484 4448

Beulah 5396 8224

Rural Northwest Health Yarriambiack Lodge Warracknabeal 5396 1266

Serbian Social Services & Support Inc.

Serenity Individualised Support Services

St Albans 9356 4555

Pakenham 0439 582 656

SimplyCARE Community Rosebud 5986 5255

South West Healthcare David Newman Adult Day Ctr

Camperdown 5593 2717

South West Healthcare Planned Activity Group Lismore Lismore 5558 3000

South West Healthcare PAG Macarthur

Macarthur 5552 2000

Southern Migrant and Refugee Centre - Aged Care Serv Dandenong 9767 1900

Spectrum Social & Respite Services

Stawell Regional Health Social Support Group

Dallas 1300 735 653

Stawell 5358 8535

Sunbury and Cobaw Com'ty Health Home Care Pkgs Sunbury 9744 4455

Swan Hill Rural City Council Home & Community Care

Tallangatta Health Service Social Support Groups

Tess' Retreat Cottage Respite

Swan Hill 5036 4700

Tallangatta 02 6071 5238

Capel Sound 5986 4422

Note: 1. Services for clients with disability and/or dementia from CALD backgrounds

Transport for members only

Centre Based Care (CBC)

The Birches Hamilton 5551 8351

Timboon & District Healthcare Service Residential Care Timboon 5558 6000

United Spanish Latin American Welfare Ctr Soc Activity Groups Maidstone 9318 2949

Uniting AgeWell Bendigo Respite Services Strathdale 5454 2100

Uniting AgeWell Community Hub Braybrook Braybrook 9454 4250

Uniting AgeWell Community Hub, Berwick Berwick 7503 7200

Uniting AgeWell Community Hub, Burwood East Burwood East 7503 7200

Uniting AgeWell Forest Hill AgeWell Centre Forest Hill 7503 7200

Uniting AgeWell Geelong AgeWell Centre Belmont 7503 7200

Uniting AgeWell Hawthorn AgeWell Centre

Uniting AgeWell Noble Park AgeWell Centre

Uniting AgeWell Respite and Carer Support, Victoria

Uniting AgeWell Seven Hills Community Respite

Uniting AgeWell Social Connection Services Victoria Victoria

Uniting AgeWell Strath-Haven Day Respite Centre

VASS Aged Care & Disability Support Services

WDHS Physical Activity & Social Support Group Hamilton 5551 8540

West Wimmera Health Service Community Packages Nhill 5391 4222

Wimmera Health Care Group Community Options Horsham 5381 9336

Wyndham City Council Com'ty Connections & Care Serv

Yanada House Group Social Support

Werribee 8734 4514

Northcote 8470 8970

Yarra City Council Active Healthy Ageing Activities Richmond 9205 5555

Yarram and District Health Services Yarram 1800 934 722

Note: 1. Overnight respite service

5. Please enquire about transport services

IFC-1, 69

Supported Residential Services (SRS)

Acacia Gardens Ringwood East 8821 8152

Adare Care

Alexandra Gardens SRS Donvale 9842 9971

Allbright Manor

North 9726 0588

Angels Care Australia Eltham 1800 264 357

Angus Martin House Frankston 9034 4824

Arnica Lodge Alphington 9497 2027

Balmoral House SRS Malvern East 9572 3012

Berwick House SRS

Burwood Lodge SRS

Caulfield House SRS

Caulfield Manor SRS

Chatsworth Terrace Supported RC

Corandirk House SRS

Covenant House SRS

9388

East 9886 8777

9596 6922

Plenty 9439 4013

Ponds 9326

9878 1628

Daisy Homes Heathmont 8822 3303

Darebin Lodge SRS

Doncaster Manor Supported Care Home

9471 0190

East 9841 7250

Dorset Lodge SRS Croydon 9722 8844

Eliza Park SRS

Fermont Lodge SRS

Ferntree Gardens SRS

Finchley Court

Galilee SRS

Glenhuntly Terrace SRS

Glenville Lodge SRS

Gracevale Grange SRS

Hamble Court SRS

Eliza 9787 3515

Park 9546 3322

Gully 9752 2170

9569 6699

0438

Note: 1. Registered Nurse Div 1 available and on call after hours 2. We also cater for younger adults with mental health issues and/or disabilities 3. Palliative care accessed through Bethlehem Nurses. Mental Health support. 4. Services for residents with acquired brain injuries, intellectual disabilities or substance issues 5. Mental health supported services available 6. Services for residents who are disabled, brain injured & those with psychiatric issues 7. Services for residents with mental health issues 8. Dementia care available in secure environment

Supported Residential Services (SRS)

Name Suburb

Hawthorn Grange

Hawthorn's Victoria Gardens

Iris Grange SRS

Hawthorn 9819 5423

Hawthorn 9819 6941

Heidelberg 9458 1311

Iris Manor Ashburton 9813 8566

Jasmine Lodge

Ringwood East 9879 3702

Kew SRS/SRF Kew 7014 9575

Kilara House

Mayfair Lodge SRS

Mont Albert Manor

Diamond Creek 8418 2664

Dandenong 9792 4604

Mont Albert 9890 6074

Parkland Close Supportive Care Home Kew 9853 3330

Pineview Residential Care Ballarat 5332 2121

Prime Garden Mont Albert North Mont Albert 9890 4488

Raynes Park Court SRS

9533 1111

Rosewood Downs SRS Dandenong 9701 3234

Rosewood Gardens Aged & Dis Care Ashburton 9886 0005

Royal Avenue Retirement Lodge Essendon North 9379 3322

Sandy Lodge SRS

Aspendale 9580 9824

Seaview House Residential Care SRS Portland 5521 1919

Serenity Individualised Support Services Pakenham 0439 582 656

St. James Terrace SRS

Sunnyhurst Gardens

Cheltenham 9583 9999

Brighton East 9596 4040

The Connault Luxury Serv Retirement Living Balwyn 9830 1466

The Support People

Waverley Hill SRS

Ballarat 5331 6634

Wheelers Hill 9590 0510

Waverley Residence SRS Mount Waverley 1300 225 273

Whitehaven Assisted Care Facility

Newcomb 5248 6622

Note: 1. Includes palliative care; facility pet onsite; Registered Nurse on call 2. Services for DVA and TAC clients included 3. No drugs or alcohol allowed on premises

Day Therapy Centres (DTC)

Name Suburb Phone (03)

Aboriginal Community Elders Services Brunswick East 9383 4244

Access Health & Community Ashburton Ashburton 9810 3000

Access Health & Community Balwyn North Balwyn North 9810 3000

Access Health & Community Doncaster Doncaster East 9810 3000

Access Health & Community Hawthorn Hawthorn 9810 3000

Active Community Group Box Hill 8820 0000

AGAPI Care Inc.

Preston 9471 1231

Angels Care Australia Eltham 1800 264 357

Balwyn Evergreen Centre Active Living Programs Balwyn 9836 9681

Baptcare Eastern Day Therapy Centre Kew 13 22

Baptcare Strathalan Day Therapy Centre Macleod 13 22

Baptcare Westhaven Therapy Centre

Bendigo Health Allied Health Groups

Better Health Network

Boort District Health Service Aged Care

Caulfield Community Health Service

Central Highlands Rural Health - Home Care Serv

Corryong Health Mittamatite Lodge

Donwood Com'ty Centre & Physiotherapy Serv

Kennington 5454 7833

Bentleigh East 9575 5333

Parkdale 13 22 46

Boort 5451 5200

Caulfield 9076 6666

Daylesford 5321 6544

Corryong 02 6076 3231

Croydon 9845 8584

DPV Health Broadmeadows Broadmeadows 1300 234 263

DPV Health Craigieburn Craigieburn 1300 234 263

DPV Health Meadow Heights Meadow Heights 1300 234 263

Eastern Health Allied Health Services

Edenhope & District Memorial Hospital

Euroa Health Community and Allied Health Serv

Healesville 1300 130 381

Edenhope 5585 9800

Euroa 5795 0224

Fernlea Community Care - Emerald Emerald 5968 3895

genU Aged Care Service

Note 2

Note 3

Note 1

Note 5

Highton 1300 558 368

Gippsland Lakes Complete Health Home Care Pkgs Lakes Entrance 5155 8367

Glenarm Nursing Home

Kerang 5450 9278

Greenslopes SRS Templestowe Lower 9852 1800

healthAbility Box Hill

Box Hill 9430 9100

healthAbility Eltham Eltham 9430 9100

Holstep Health (previously Merri Health) Allied HS Coburg 1300 637 744

Honeysuckle Regional Hlth Violet Town Campus Violet Town 5798 1324

Jewish Care Active Living Centre

Windor 8517 5999

Link Health & Community Chadstone Chadstone 1300 552 509

Note: 1. Diabetes education available 2. Community nursing services available 3. Hydrotherapy services available at our Bentleigh East site. 4. Services for clients also at 69 Service St, Clunes 5. Exercise groups also available 6. Additional location at Yarra Junction 7. Services at several locations in Edenhope, Harrow & Aspley 8. Includes support services for Aphasia clients

Day Therapy Centres (DTC)

Name Suburb Phone

Link Health & Community Clayton Clayton 1300 552 509

Link Health & Community Glen Waverley Glen Waverley 1300 552 509

Link Health & Community Oakleigh Oakleigh 1300 552 509

Link Health & Com'ty Oakleigh Recreation Ctr Oakleigh 1300 552 509

Lorne Nursing Home Lorne 5289 4316

Macedon Ranges Health

Gisborne 5428 0300

Macedon Ranges Health Planned Activity Groups Gisborne 5428 0300

MannaCare Doncaster Rehabilitation Services Doncaster 1300 902 023

Mansfield District Hospital Visiting Nurses Service Mansfield 5775 8800

MDHS Community Care Services Maryborough 5461 0333

mecwacare Barry Fenton Centre

Malvern East 9564 5100

Melton City Council Social Supports Groups Melton 9747 7200

Mercy Health Wellness Centre

Motion Myotherapy

Reservoir 8414 6050

Northcote 9114 2890 ●

NDCH Com'ty Nursing, Allied Health & NDIS Serv Kerang 5451 0200

Orbost Regional Health Centre Based Care Orbost 5154 6623

Peninsula Health Social Support Groups

Regis

Frankston 1300 665

Royal Freemasons Springtime Sydenham Sydenham 9452 2307

Serenity Individualised Support Services

South West Healthcare

0439 582 656

Note: 1. Includes support services for Parkinson's clients 2. Includes support services for Diabetes clients 3. Transport services only available in exceptional circumstances 4. Services include Tai Chi, falls prevention & strength and balance groups, rehabilitation gymnasium 5. Healthy Heart & Lungs program offered 6. Includes rehabilitation services 7. Transport & Occupational Therapist home visits also available 8. Transport & Occupational Therapist home visits also available 9. Includes counselling, Asthma & Diabetes education services 10. Seniors gyms, exercise groups for clients with Parkinson's, stroke, balance, wellness & strength programs 11. Includes allied health gym, exercise groups for rehabilitation, strength and wellness, massage therapy 12. Includes a seniors gym, exercise groups for rehabilitation, strength and wellness 13. Includes support groups for arthritis, carers, continence & Parkinsons

Products & Services

Definition of terms

24-hour On-site Supervision – A person(s) who is/are employed to work in an aged care home and will respond to requests for assistance when regular staff are off duty.

Aged Care Assessment Team (ACAT) – Now under the Single Assessment System. Assess and approve older people for Australian Government-subsidised aged care services.

Aged Care on Site – The retirement village has an aged care facility at the same location.

ATSI – Services offered to older Aboriginal & Torres Strait Islander people and their carers.

Booked Respite Beds – Dedicated beds that carers can book in advance.

CALD – Services offered to culturally and linguistically diverse older aged people and their carers.

Care Community (CC) – Private self-contained accommodation run by approved providers where you can access 24/7 care through government-funded Support at Home or privately funded supports, as a genuine alternative to a nursing home.

Care Plan – Developed by the service providing your care; outlines care needs and instructions on how these needs will be met.

Carer Gateway – This online resource and helpline provides support by linking carers to information, counselling, respite and other services.

Centre-based Care (CBC) – Services, respite and activities for social and recreational independence in a ‘centre setting’ for aged/frail clients and their carers.

CHSP Funded – An in-home or centre-based care service funded by the Commonwealth Home Support Programme government initiative.

Communal Facilities – Shared facilities for residents such as a community hall, swimming pool or bowling green.

Consumer-directed Care (CDC) – Allows you to control the types of care you access, how it is delivered and who provides that care. All Support at Home are delivered on a CDC basis.

Daily Accommodation Payment (DAP) – This is a daily payment to a government-funded aged care facility, paid periodically, for example, monthly. This is not a refundable payment.

Day Therapy Centre (DTC) – Allied health/therapy services to develop or maintain physical and psychological independence in a ‘centre setting,’ provided to aged/frail clients and their carers. Includes clients with dementia and disability.

Dementia Services – Services offered to clients with dementia and/or challenging behaviours, as well as their carers.

Domestic Assistance – Help with washing clothes, cleaning the property and minor meal preparation.

Donor Funded – The purchase price or entry contribution of a dwelling by a resident in a retirement village, may be subsidised by a not-for-profit organisation.

Extra Services Beds/Places – Places at an aged care facility for which residents receive a higher standard of accommodation, food and services for an additional charge.

Home Maintenance/Gardening – Help with replacing tap washers and light globes, minor weeding and sweeping outdoors, minor carpentry repairs and gutter cleaning.

Independent Living Unit (ILU) – Sometimes referred to as a ‘villa’ or ‘apartment’ and located in a retirement village.

LGBTIQ – Some aged care services offer specific care to Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning residents.

Meals &/or Shopping – Delivery of fresh and frozen meals or transport for food shopping (CBC – meals or light refreshments provided at the centres).

Medication Supervision – Service provider attends the client’s home daily to assist in dispensing medication.

Multi-purpose Service (MPS) – Located in centre settings and some residential aged care facilities. They deliver a mix of aged care, health and community services.

NESB – Services offered to non-English speaking background older aged people and their carers.

Nursing &/or Palliative Care – Registered or enrolled nurses visiting the home to dispense medication, wound management, convalescent care, pain management and palliative care.

Personal Care – Assistance with personal hygiene, washing, showering, bathing, dressing, feeding and toileting; CBC clients receive care at the centre.

Pharmaceutical Deliveries – The delivery of medications by a service provider directly to the client or older person's home.

RAD/DAP Combination – This includes both partial lump sum and daily payments for aged care accommodation.

Refundable Accommodation Deposit (RAD) – This is paid as a lump sum when entering a government-funded aged care facility and refunded, minus agreed deductions, when leaving the facility.

Regional Assessment Service (RAS) – In-home assessments of new and existing clients/carers for CHSP services.

Rental Accommodation (RA) – Villas, units or ILUs available for rent in a retirement village.

Resident Funded/Licence to Occupy/Purchase – Residents purchase a loan/licence agreement for a dwelling in aged care home or purchase on a freehold basis.

Respite Care – Services provided so a client or their carer can take a break from their daily routine. Includes care in the client’s home, at a day centre or in an aged care facility.

Retirement Living (RL) – The site has retirement living accommodation.

Secure Dementia Unit – A secure, specialised ward, wing or unit for people with dementia and/or challenging behaviours.

Service Fee – A fee to cover the services offered by a retirement village, including maintenance, improvements, utilities and council rates, etc.

Serviced Apartment – Usually one or two bedrooms and provides residents with some domestic and ‘hotel-like’ services such as cleaning, laundry and personal care. Services may be provided on a fee for service basis.

Single Bedrooms With Ensuites – This facility offers (a number of) single bedrooms with attached bathroom. Might not be every room in the home.

Small Pets Welcome – The site has a policy for residents enabling them to have small pets but it's dependent on the type, size and care needs.

Social &/or Recreational Support – The client participates in social or recreational activities, either in their home or at a community, day or recreational centre.

Supported & Assisted Living (SL) – Supported & assisted living communities offer accommodation and care to residents on a fee-for-service basis without government funding.

Supported Residential Services (SRS) – Privately run aged care facility that provides similar accommodation and care to that of a government-funded facility but without the funding support.

Transport – Organising or providing transport services such as bus, taxi, private car, etc.

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