At Aged Care Guide, we go to great lengths (and make more than a few phone calls) to ensure the information in this guide is accurate, relevant, and genuinely useful. We source our content from government departments, industry bodies, aged care providers, and direct interviews — all with the aim of helping you and your family make informed decisions. That said, aged care is a fast-moving sector. Prices, services, and policies can — and do — change. While we make every effort to publish accurate information at the time of printing, we accept no liability for any errors, omissions, or changes that occur after publication. All information provided is general in nature and should not be considered personal, financial, legal, or clinical advice. We encourage readers to seek independent professional guidance tailored to their individual circumstances. Please note that some photographs may have been modified for clarity or format. And yes, a few smiling faces are professional models — but the stories and support are very real.
This guide is proudly published by Care & Co Group, Australia’s largest platform dedicated to helping people find the right care. We’re also committed to protecting the planet we all call home. That’s why this guide is printed locally on
paper, using environmentally responsible production
Baptcare Karingal Community is located in Devonport northern Tasmania, near the city centre.
y Residential respite care
y Permanent residential care
y Palliative care
y Lounge, dining and recreational areas. Welcome
y Registered nurse on site 24 hours a day, 7 days a week
y Freshly prepared, nutritious meals
y Allied health practitioners
y Lifestyle activities
Residential Aged Care
Welcome to the 25th Edition of the Aged Care Guide.
Message from COTA
The aged care system is undergoing long-overdue reform - driven by the Royal Commission and shaped by the voices of older Australians who want their rights respected, their choices heard, and their care delivered with dignity.
COTA Australia continues to advocate for a system built on transparency, accountability and individual choice - one where everyone has access to clear, trustworthy information to make decisions about their care including support at home or retirement living.
Resources like the Aged Care Guide play an important role in helping people understand what’s available and how to find support that suits their needs. Together, we’re committed to empowering older Australians with trustworthy, easy-to-understand information. Your voice matters and as we continue to prepare for the new Aged Care Act and beyond, we encourage you to stay informed and share your experiences, as we focus on older Australians rights and empowering people to live their best life as we age.
Patricia Sparrow Chief Executive, COTA Australia
Message from Aged Care Guide
Reaching over 180 hospitals across Australia, as well as aged care homes, retirement villages, home care providers, and community organisations, we’ve supported older Australians and their families in understanding care options for over 25 years.
With 4.5 million Australians over the age of 65, providing accessible information is at the heart of what we do. Our suite of mastheads including agedcareguide.com.au, Talking Aged Care newsletter and printed guides ensures every Australian can engage with information in the way that suits them best.
This latest edition of the Aged Care Guide for Tasmania has been redesigned with a new layout, improved content and directory tables which are easier to navigate. It breaks down the aged care journey into clear steps – from researching your options to managing ongoing support – covering aged care homes, help at home, retirement living, assistive technology, and planning for what’s next.
We genuinely wish you all the best in finding the care that’s right for you and know that the Aged Care Guide is here to walk with you, every step of the way.
Brad Keighran General Manager, Aged Care Guide
“I didn’t know where to begin”
: A daughter’s journey to find care for her mum
By Jenny, TASMANIA
When Mum’s health began to decline, I knew the day would come when she couldn’t live at home anymore. But when that moment finally arrived, I still wasn’t ready. I had been helping care for her for years, and the thought of her moving into aged care filled me with guilt, fear, and uncertainty.
I didn’t know where to begin. There were so many unknowns. What would the care be like? Would she be treated with kindness? Would it feel like a home, or just a home?
A friend told me about the Aged Care Guide, so I gave it a look. I’m glad I did, it helped make sense of the chaos. I could see what homes were nearby, compare what they offered, and start to wrap my head around what life might look like for Mum.
Every home felt different. Some were modern and beautiful on the surface, but lacked warmth. Others were more modest, but filled with the hum of caring voices and thoughtful touches. The people made all the difference –especially the nurses and managers. Their tone, eye contact, and how they spoke to residents said more than any brochure ever could.
I remember walking out of one tour in tears. It just didn’t feel right – and the idea of placing my mother there broke my heart. But then I visited another home that gave me hope, “it smelled like lavender and had fresh scones in the kitchen – that stayed with me.” It wasn’t the fanciest, but it felt safe. Welcoming. Human. The manager answered every question honestly, and the staff knew the residents by name.
That was the moment I realised I could do this – not perfectly, but with care and love.
Finding aged care for someone you love is one of the hardest things you’ll do. It’s okay to cry. It’s okay to feel unsure. But know this: there are good homes out there. There are people who will care for your loved one like you would.
I still wish Mum didn’t need aged care. But I found a home that feels like the next best thing to mine. The nurses greet her by name. They know how she takes her tea.
And while the guilt never fully disappears, I sleep better knowing she’s somewhere safe – and surrounded by kindness.
Moving into aged care is a journey, and it takes a village to support your loved one.
Live well with choice and peace of mind
Care and support tailored just for you with Uniting AgeWell
Support at home
Get assistance with personal and clinical care, household chores, assistive technology and transport
Community support and wellbeing
Remain connected through social group and individual activities, outings, allied health and therapy services, AgeWell gym*, respite and carer services
Retirement living
Maintain an independent lifestyle in one of our vibrant retirement living communities
Residential care
Specialist 24/7 care and support, including dementia and palliative care, within a safe and caring community
With services across Tasmania, Uniting AgeWell’s expert, caring team can help you find the right services to meet your needs.
Your first steps to aged care: Where to start?
Navigating the aged care system can feel overwhelming, but understanding the first steps can make the process easier.
It starts with checking eligibility, getting an assessment, understanding costs, and then finding the right care home or support service.
Step 1: Get assessed
To access government-subsidised aged care, you’ll need an aged care assessment under the Single Assessment System.
This assessment determines if you’re eligible for care at home, in the community, or in a residential aged care home.
You may qualify if you:
» are aged 65 or older, or 50 or older if you’re an Aboriginal or Torres Strait Islander person
» have difficulty with everyday activities such as showering, cooking, or moving safely
» or have complex health needs that require ongoing support.
To apply, contact My Aged Care (below).
An assessor will visit you at home (or hospital) to discuss your care needs, preferences, and goals.
What
happens
after your assessment
What happens after your assessment
Once your assessment is complete, you’ll receive:
» an approval record confirming your eligibility for support
» a support plan tailored to your needs
» and information about potential fees or contributions from Services Australia
Depending on your needs, you may be approved for:
» Support at Home Program – for flexible services to help you live independently at home
» Residential aged care – for ongoing 24-hour care and accommodation
» Respite care – for short-term support for you and your carer
Useful resources
Aged Care home estimator: Calculate the costs of aged care (scan QR code)
Tasmania note
The process to access
is
All services are delivered through the My Aged Care national system, with local organisations providing care that meets the Aged Care Quality Standards (2025).
Step 2: Understanding costs
Aged care fees vary depending on your income, assets, and care type. From 1 November 2025, residential aged care costs are regulated under the Higher Standards for Everyday Living Fees (HELF) framework.
Under these rules, you may pay:
» a Basic Daily Fee, capped at 85% of the single basic Age Pension and indexed in March and September each year
» a hotelling contribution and/or non-clinical care contribution (for those with higher means)
» accommodation costs (which can be paid as a refundable deposit, daily payment, or combination)
» and an optional higher everyday living fee (HELF) for premium or lifestyle services
Government subsidies apply based on your means assessment. For people accessing home care from 1 Nov 2025, Support at Home program replaces Home Care Packages and Short-Term Restorative Care. The Commonwealth Home Support Programme will transition no earlier than 1 July 2027.
Step 3: Finding and choosing a home
Once you’ve been approved for residential care, you can start comparing homes.
Use agedcareguide.com.au/compare:
» locations near family or friends
» room types, costs, and photos
» available services and quality ratings
Visit your shortlisted homes, meet staff, and ask questions about care, lifestyle, and daily routines.
Step 4: Signing your resident agreement
Once you accept an offer, you’ll receive a Resident Agreement.
This is a legal document that outlines:
» the services and care you’ll receive
» fees and payment options
» your rights and responsibilities
» and the provider’s obligations under the Aged Care Quality Standards (2025)
Take time to review the agreement and seek advice before signing.
You can also ask an aged care financial adviser or legal professional to explain the terms.
Getting started
Before you can access government-subsidised aged care support — whether at home, in the community, or in a residential aged care home — you’ll need to register with My Aged Care.
My Aged Care is the national entry point for all aged care services. It connects older Australians, their carers, and families with government-subsidised care options and information about costs, eligibility, and service providers.
What happens when you contact My Aged Care
When you contact My Aged Care on 1800 200 422 or visit myagedcare.gov.au, a team member will help set up your record and ask questions to understand your current situation.
You’ll need your Medicare card handy to confirm your details.
They may ask about:
» the type of help you currently receive at home
» your ability to manage everyday tasks (such as meals, housework, or transport)
» whether you receive support from a carer or family member
» any health conditions, mobility issues, or recent injuries
» how you are feeling socially and emotionally
» any safety or accessibility concerns in your home
This brief conversation helps My Aged Care decide which level of support and assessment is appropriate for you.
The assessment process –Single Assessment System
The Single Assessment System commenced 9 December 2024, replacing the previous ACAT and RAS assessment workforces.
The new system provides one consistent assessment for all aged care programs.
It determines eligibility for:
» Support at Home Program – for people needing help to live independently at home
» Residential aged care – for those who need ongoing, 24-hour care
» Respite care – short-term care in a home or residential setting
An assessor will visit you — usually in person — to discuss your health, living arrangements, preferences, and goals. After the assessment, you’ll receive:
» an approval record showing what services you can access
» a support plan tailored to your needs
» and details about any contributions or fees determined by Services Australia.
Support at home program
The Support at Home Program replaced Home Care Packages and Short-Term Restorative Care from 1 November 2025.
The Commonwealth Home Support Programme (CHSP) continues to operate and will transition no earlier than 1 July 2027.
It provides more flexibility so you can choose and adjust services as your needs change.
Support can include:
» personal care and nursing
» cleaning, meals, and home maintenance
» transport, shopping, or social activities
» allied health or therapy services
Your provider will work with you to design a plan that supports your independence and wellbeing.
Tasmania note
All assessments and government-funded aged care services in Tasmania are delivered through the national My Aged Care system.
Local organisations - such as community health services and not-for-profit providers — deliver the care but must meet the same national Aged Care Quality Standards (2025).
Costs of aged care: What you need to know
Understanding the costs of aged care is important when planning for yourself or a loved one.
From 1 November 2025, the new residential aged care fee and accommodation arrangements introduced from 1 November 2025
Fee type
Basic daily fee
Hotelling contribution
What it covers Who decides it
Everyday living costs such as meals, cleaning, laundry and utilities.
Extra daily-living costs for higherincome residents.
Non-clinical care contribution
Accommodation costs
Higher everyday living fee (HELF)
Personal care (help with showering, dressing, mobility).
Your room and accommodation amenities.
Fixed by Government
Calculated by Services Australia after your means assessment
Services Australia
Agreed between you & the provider
Typical amount (as at 20 Mar 2025)
Capped at 85% of the single basic Age Pension – $65.55 per day.
Varies by income and assets
Key details
Everyone pays this fee; it applies even when you are on short leave or in hospital.
Applies only if you can afford more; indexed 20 Mar and 20 Sep each year.
Introduced under the 1 Nov 2025 arrangements to ensure fairness between residents.
Pay by refundable accommodation deposit (RAD), daily accommodation payment (DAP), or a combination.
Government-supported residents pay RAC/DAC. New rules allow up to 2 % annual retention (capped 10 % after 5 years) on RAD/RAC and DAP indexation in March & September.
HELF cannot be charged before entry.
Cannot be a condition of entry.
Cannot be required to secure a specific room.
Written agreement required with cooling-off rights.
Government assistance and assessments
What you pay depends on a means assessment of your income and assets by Services Australia (or DVA for veterans).
Without an assessment, you won’t receive subsidies & may be charged maximum rates.
Assessment results are valid for 120 days
All eligibility assessments for aged care are now conducted through the Single Assessment System commenced 9 December 2024, replacing the previous ACAT and RAS assessment workforces.”
Tasmania note
The HELF framework and new funding rules apply nationally, including in Tasmania.
Tasmanian providers must publish their HELF fee schedules and accommodation prices on the Find a provider tool and on their own websites.
Financial hardship assistance
If you can’t afford your aged-care fees for reasons beyond your control, you can apply for financial hardship assistance.
If approved, the government may pay part or all of your basic, hotelling, non-clinical, or accommodation costs.
When it’s time to make the move to residential care, we are here to look after you.
OneCare is your local Tasmanian not-forprofit aged care provider, with five exceptional residential homes supporting more than 2000 people across the state.
We are committed to providing our residents and families with care that exceeds expectations and ensures they feel safe and supported.
Contact us today to discuss your needs. Call 6220 1200 or visit onecare.org.au
300 Visit My Aged Care → Financial Support
Barossa Park Lodge, Glenorchy Bishop Davies Court, Kingston Rubicon Grove, Port Sorell
The Manor, Kings Meadows
Umina Park, Burnie
The most frequently asked questions about aged care costs:
What types of fees apply to residential aged care?
Beyond the Basic Daily Fee, additional costs depend on your financial situation and care needs. These include:
» Non-Clinical Care Contribution (NCCC): For residents on the 1 November 2025 fee arrangements, the Non-Clinical Care Contribution (NCCC) replaces the former means-tested care fee. This means-tested daily fee helps cover personal (non-clinical) care and ranges from $0 to around $101.16 per day (indexed March and September).
Do I have to pay for aged care in Australia?
Yes. All residents in government-subsidised aged care homes pay a Basic Daily Fee, which helps cover meals, laundry and other everyday living costs.
The Basic Daily Fee is capped at 85% of the single basic Age Pension and indexed in March and September each year. The applicable rate is determined at the time of entry.
Lifetime cap applies: $135,318.69 (indexed) OR 4 years (1460 cumulative days), whichever occurs first.
» Accommodation Payment: Payable as a Refundable Accommodation Deposit (RAD), Daily Accommodation Payment (DAP), or a mix. From 1 Nov 2025, providers may retain up to 2 % per year of a RAD for five years (max 10 %). Residents receiving government support pay a Refundable or Daily Accommodation Contribution (RAC/DAC) instead.
» Higher Everyday Living Fee (HELF):
Optional premium services such as enhanced menus or entertainment, agreed privately with your provider.
• HELF cannot be charged before entry.
• Cannot be a condition of entry.
• Cannot be required to secure a specific room.
• Written agreement required with cooling-off rights.
Is it better to pay a RAD or DAP?
It depends on your circumstances. A RAD is a refundable lump sum minus any agreed retention ( ≤ 2 % p.a., max 10 %). A DAP is a smaller ongoing daily payment based on the room price and MPIR (Maximum Permissible Interest Rate) – 7.65% (current quarterly rate). Note: MPIR is set quarterly by Government. Residents on government support pay a RAC or DAC instead. Many choose a mix of both. Professional financial advice is recommended.
Do I have to sell my family home to move into aged care?
Not necessarily. If a protected person (such as a spouse, partner, dependent child or eligible carer) lives there, your home is exempt from the asset test. If no protected person remains, the home’s assessable value is capped at $210,555.20 (as at 20 Sept 2025).
You can decide whether to sell or keep it based on your financial advice and care plan.
How
much
do I
pay and how much does the government cover?
If you can afford it, you’re expected to pay for your accommodation.
Government help is available based on a means assessment:
» Income below $34,671.20 and assets below $61,500 – the Government pays your full accommodation costs.
» Income above $206,735.20 – you pay the full agreed accommodation price with the aged care home.
» If your income and assets fall between these thresholds, Services Australia works out how much you pay and the Government covers the rest.
You may still be asked to pay the full cost even if your income or assets are below these thresholds, depending on your circumstances and room price.
(Thresholds are indexed in March and September each year. Amounts apply at the time of assessment.)
Other useful resources
(scan QR codes)
Updated Fee Estimator
Calculate current HELF-aligned fees
Financial advisers for Tasmania
Compare specialists familiar with the new fee rules
Aged Care Guide blog
Articles on budgeting and planning under HELF
Getting help from an aged care expert
Navigating aged care can be complex, with financial, legal, and care decisions that affect your comfort, independence, and long-term wellbeing.
Getting help from the right professionals can make this process smoother and give you confidence in the decisions you make.
Choosing the right expert
The type of help you need depends on your situation. Some people seek financial advice to plan for costs, others need placement support to find the right home quickly, and many families look for legal advice to manage important documents.
When selecting an aged care expert, consider:
» Experience and qualifications – Look for professionals with proven experience in aged care and appropriate certifications (e.g. CFP for financial advisers, legal accreditation for solicitors).
» Memberships – Check that they belong to recognised professional associations such as the Financial Advice Association of Australia or the Law Society of Tasmania.
» Client feedback – Read reviews on the Aged Care Guide or similar platforms to understand how others have rated their services.
Financial advisers – understanding and funding aged care
The financial side of aged care can be complicated. A specialist aged-care financial adviser can help you:
» Plan for residential and in-home care costs.
» Understand the new fee structure under the HELF framework, including hotelling and non-clinical care contributions.
» Work out how to pay for accommodation through RAD, DAP, RAC, or DAC arrangements.
» Maximise your Age Pension or DVA entitlements.
» Ensure your chosen payment plan supports your lifestyle and estate goals.
Financial advisers can also help families compare whether government support through the
Scan the QR code to find trusted financial advisers at agedcareguide.com.au/s/ financial
Support at Home Program (for care at home) or residential care is the better fit for their needs.
Placement consultants – finding the right aged care home
The process of finding and choosing an aged care home can be time-consuming, especially when care needs are urgent.
Aged care placement consultants or care concierges can:
» Assess care needs and personal preferences.
» Identify and shortlist suitable aged care homes.
» Coordinate tours, paperwork, and admission.
» Help negotiate room prices and service inclusions.
» Connect families with available vacancies faster through established provider networks. Placement services operate across Tasmania can be especially helpful if you live interstate or have limited time to manage the search yourself.
For a list of trusted placement consultants in your area, visit agedcareguide.com.au/compare scan the QR code in this guide or call 1300 186 688 for friendly guidance.
Exceptional aged care and retirement living on Hobart’s beautiful River Derwent.
Residential Aged Care
Independent Living Units
Respite Care
Wellness Centre with Pool & Gym
Daily Leisure & Lifestyle Activities
Hairdressing & Allied Health Services
On-site Café and Garden Spaces
Whether you’re planning ahead or need support now, our dedicated team is here to walk beside you—every step of the way.
CARE THAT REFLECTS OUR VALUES
We deliver person-led, accountable care guided by our values of Knowledge, Empathy, Accountability, Courage, and a deep respect for every individual.
VISIT US OR GET IN TOUCH
13 Milford Street, Lindisfarne, TAS 7015
(03) 6243 3100
admin@qvcare.com.au
facebook.com/QVCare
www.qvcare.com.au
Partnering with people to live their best life.
Getting help from an aged care expert
Cont’d
Legal
considerations
Before entering aged care, it’s important to ensure your legal documents are current.
Aged care lawyers or elder law specialists can assist with:
» Enduring Power of Attorney (EPOA) –appointing someone to make financial or legal decisions on your behalf.
» Advance Care Directive – recording your healthcare wishes and preferred treatments.
» Wills and estate planning – ensuring your assets are distributed according to your wishes.
It’s best to review these documents before admission so decisions can be made smoothly if health changes occur.
Tasmania note
In Tasmania, you’ll find a growing network of aged care placement services, legal professionals, and financial planners who specialise in aged-care advice.
All national programs - including the Support at Home Program and the Single Assessment System - operate the same way in Tasmania as in other states.
Helpful information
Aged care decisions can feel overwhelming. Seek advice from more than one source to make sure your decisions suit your personal circumstances. Professional advice can help you plan for both the financial and emotional sides of moving into care.
Advocacy Tasmania has been working for older people, people with disability, mental health or alcohol and other drug issues for over 35 years. We understand our clients and we know how things work.
We provide our clients with information and options then they decide what happens next. We work only for our clients and everything we do is confidential and free.
Finding and choosing an aged care home
Finding the right aged care home is one of the most important decisions you’ll make. The goal is to find a place that meets the individual’s care needs, lifestyle preferences, and comfort — now and into the future.
Start
Complete assessment
Before approaching providers:
You’ll need to have completed an aged care assessment under the Single Assessment System.
This assessment determines eligibility for government-subsidised residential care and provides:
» an approval record,
» a support plan, and
» fee and contribution information from Services Australia.
You can apply for an assessment through My Aged Care
1
Search for providers
From page 88 of this guide, you can find Tasmanian aged care providers listed by region.
You can also:
» Ask your assessor for referrals to nearby homes.
» Use your referral code to search via the My Aged Care Find a provider tool.
» Call the My Aged Care Contact Centre for additional guidance.
For more detailed information, visit the agedcareguide.com.au
(scan QR code)
Create a shortlist
Use the ‘Shortlist’ tool on agedcareguide. com.au to find homes that suit your needs. Compare them based on:
» Location – Proximity to family, friends, and familiar community connections.
» Accommodation and cost – Room types, pricing, and what’s included.
» Cultural and diverse needs – Whether the home can support specific cultural, religious, or language preferences.
» Availability – Whether the home has current or future vacancies.
» Specific care needs – For example, homes offering memory support, palliative care, or support for complex physical or mental health needs.
» Quality – Review the home’s rating under the Aged Care Quality Standards (2025), which cover Residents’ Experience, Compliance, Staffing, and Quality Measures. These are visible in the ‘Quality’ tab of the Find a provider tool.
Compare providers agedcareguide.com.au/compare (scan QR code) 2
Tasmania note Tasmania follows the same national aged care process and fee structure as other states. For region-specific information or help navigating local providers, visit agedcareguide.com.au/ compare (scan QR code)
3
Visit shortlisted aged care homes
Arrange visits to your shortlisted homes. Bring your assessment approval and support plan so providers can tailor information to your situation.
During visits:
» Ask about daily routines, lifestyle activities, and how residents are supported to stay engaged.
» Observe staff interactions, cleanliness, and overall atmosphere.
» Check whether meals, cultural activities, or spiritual services suit your needs.
Consider bringing a friend or family member to help take notes or compare impressions later.
A printable Aged Care Guide Checklist can help structure your observations.
Apply to preferred homes
Once you’ve chosen your preferred options, apply directly to several homes. You’ll need to provide:
» personal and contact details,
» health and care information,
» financial and means assessment details (if relevant), and
» your approval and referral documentation.
Homes are required by law to protect your privacy and handle information securely. If offered a place, you’ll receive a Resident Agreement outlining fees, services, and your rights and responsibilities. Review it carefully and seek clarification before signing.
What to remember when choosing aged care in Tasmania
Tasmania’s aged care landscape is uniquely diverse, spanning the greater Hobart area, regional centres such as Launceston, Devonport and Burnie, and rural and remote communities across the state. Tasmania offers a range of residential aged care options, from larger provideroperated facilities to smaller, communitybased homes.
Choosing the right home goes beyond availability and should align with health needs, lifestyle preferences, cultural background, budget and location. Below are key Tasmaniaspecific considerations:
1 Hobart metro vs regional Tasmania
Greater Hobart has the highest concentration of aged care homes in Tasmania, offering a broad choice of providers, specialist services and access to dementia and palliative care.
In regional centres such as Launceston, Devonport, Burnie and Ulverstone, aged care homes are often community-focused, though choice may be limited and waitlists longer, particularly for dementia-specific or higherservice rooms.
In rural and remote areas, aged care homes play a vital community role but may have fewer vacancies, limited specialist services and reduced clinical support, making early waitlisting important.
2 Access to Tasmanian health services
Tasmania has a smaller public and private hospital network compared to mainland states, with major hospitals located in Hobart, Launceston and Burnie. Access to health services can vary significantly in regional and rural areas.
When comparing homes, consider:
» Proximity to hospitals or urgent care facilities
» Access to GPs, medical specialists and allied health services (physiotherapy, occupational therapy, podiatry)
» How the home manages rehabilitation, ongoing treatment and hospital transfers
In regional and rural areas, ask how frequently specialists visit and what after-hours or emergency medical support is available
3 Residential aged care options
Unlike Victoria, Tasmania does not have Supported Residential Services (SRSs). All residential aged care homes operate within the Commonwealth aged care system and must meet national standards.
Some homes may offer different levels of accommodation and services, including:
» Basic and supported accommodation
» Extra services or premium rooms
» Dementia-specific units
» Palliative and end-of-life care
Availability can be limited, particularly outside Hobart, so flexibility and early planning are key.
4 Cultural, linguistic and inclusive care
Tasmania’s aged care sector is smaller, but many providers still offer inclusive and person-centred care, including:
» Support for cultural or religious practices
» Flexible menus and lifestyle programs
» Community connections and local engagement
» Some providers also focus on:
» LGBTQIA+ inclusive care
» Veteran support
» Culturally safe care for First Nations people
If cultural, spiritual or identity-based support is important, ask homes how they tailor care and involve local communities or organisations.
5 Regulation and oversight in Tasmania
Aged care homes in Tasmania must meet the national Aged Care Quality Standards and are regulated by the Aged Care Quality and Safety Commission. Additional Tasmanian considerations include:
» State emergency management and bushfire preparedness
» Workforce availability, particularly in regional areas
» Smaller provider sizes, which can affect service range
Comparison tools such as Aged Care Guide can help assess accreditation, compliance history, resident feedback, services, pricing and room types.
Ready
to explore your options?
6
Location-based demand and competition for rooms
Demand for aged care in Tasmania varies by location. Higher-demand areas include:
» Greater Hobart
» Launceston
» North-West Coast centres such as Devonport and Burnie
These areas often experience longer waitlists, particularly for dementia care and extra services rooms. Smaller towns may offer fewer choices but sometimes greater availability.
Starting early, arranging tours and joining multiple waitlists can significantly improve choice and timing.
Visit www.agedcareguide.com.au/nursing-homes/tas to compare aged care homes in popular suburbs and towns across the state. Use filters to search by services, price, or location - and get a personalised shortlist to make the process easier. (scan
What is respite care?
Respite care provides short-term support for older people when their usual carer needs a break or temporary help is required after illness, injury, or a hospital stay. It ensures both the older person and their carer can rest, recover, and stay well.
Respite care can be provided:
» in your own home,
» at a community respite centre, or
» in a residential aged care home
Who can access respite care?
Respite care can be delivered at home, in the community, or in an aged care home. Since 1 November 2025, some in-home and community respite services are delivered through the Support at Home program.
To access subsidised respite, you must:
» be an older Australian who needs assistance with everyday activities, and
» have completed an aged care assessment under the Single Assessment System confirming eligibility.
This applies whether you live at home, with family, or are temporarily in hospital.
If you haven’t yet been assessed, call My Aged Care (1800 200 422) or apply online to arrange an assessment.
Tasmania note
Respite care in Tasmania follows the same national rules as other states under the Support at Home Program.
Local not-for-profit, government, and private providers deliver respite, including at-home and residential options.
You can compare availability and services at agedcareguide.com.au/compare or speak with your local provider network.
Types of respite
Planned respite
Pre-booked breaks that give carers regular rest or time for other commitments. These can occur at home, in day centres, or residential homes.
Emergency respite
Available at short notice if a carer becomes unwell or unable to provide care.
My Aged Care or Carer Gateway (1800 422 737) can help you find emergency options.
Post-hospital respite
For people recovering from illness, surgery, or injury. Often arranged while long-term supports are being finalised.
How much respite you can receive
You can receive up to 63 days of subsidised respite care each financial year, with possible extensions depending on your situation and carer needs.
This limit applies nationally under the Support at Home Program.
How to arrange respite care
1. Get assessed – Call My Aged Care (1800 200 422) or apply online for an aged care assessment under the Single Assessment System.
2. Search for providers – Use the Aged Care Guide or Find a provider tool to locate services with availability.
3. Book care – Confirm dates and costs directly with your chosen provider.
If you need urgent respite, contact Carer Gateway (1800 422 737) or a local hospital social worker.
What are the costs?
If you use a government-subsidised provider:
» For in-home respite (Support at Home), you’ll pay a means-tested percentage of the service cost, depending on your income and assets. Some clinical services have no contribution, while independence and everyday-living supports have moderate to higher contributions.
» For residential respite in an agedcare home, you will usually pay a Basic Daily Fee, which is capped at 85% of the single basic Age Pension. As at 20 September 2025, this is $65.55 per day. Accommodation payments are not charged for residential respite care. Some providers may charge a booking fee to secure a respite place, which is deducted from your fees once you enter care. Optional extras, such as additional services or Higher Everyday Living Fees, may also apply if you choose them.
Private respite is also available for those who prefer immediate access without assessment.
Can I access respite care directly from hospital?
Yes, but conditions apply.
If you are approved for respite care under the Single Assessment System, you can access respite directly from hospital.
It’s important to have this approval in place before discharge to ensure a smooth transition.
Need help finding respite care?
Our team can help you:
» Understand your options
» Find a provider with availability
» Navigate hospital-to-respite transitions
Compare providers agedcareguide.com.au/compare (scan QR code)
Helpful tip
Even if you’re not ready to use respite care now, consider registering with My Aged Care early. Having an assessment completed means you can access help faster when it’s needed.
Dementia-specific aged care: What to
ask and what to look for
Caring for someone living with dementia can be emotionally, physically and mentally demanding. As the condition progresses, caring at home may become difficult, leading families to consider residential aged care. There’s no single “right” time to make the move, but key signs include changes in behaviour, increased safety concerns, carer burnout, or the person’s needs becoming too complex to manage at home
Making the move
When considering residential care, look for homes that understand dementia and can meet the person’s needs both now and into the future.
All government-funded aged care homes are required under the 2025 Aged Care Quality Standards to provide dementia-inclusive care. This includes staff training, safe and accessible environments, and tailored lifestyle programs for people living with cognitive impairment.
Some homes have specialised memory support units or small-scale living areas that promote familiarity and calm. However, quality still varies—ask questions and visit in person whenever possible.
What to look for on a tour
» Environment: Calm spaces with natural light, clear signage, and minimal clutter or noise.
» Layout: Smaller homes or “household” models (typically 30–60 residents) often work best for people with dementia.
» Bedrooms: Bright, comfortable, and able to accommodate familiar personal items to create a sense of home.
Ask whether residents can bring personal furniture, hang photos, or have a phone line in their room.
Questions
to ask
» Can residents stay if their condition changes or behaviours become more challenging?
» What dementia-care training do staff complete, and how often?
» Are there specific activities or sensory programs for residents with dementia?
» How does the team manage agitation or “sundowning” in the late afternoon?
» Are families involved in care planning and reviews?
Homes that specialise in dementia care usually offer personalised programs, trained staff, and secure, calm environments designed for wellbeing.
Helpful tip
Bring a printed Aged Care Guide Nursing Home Checklist to your visits. It helps you compare environments, activities, and staff culture to ensure the best possible fit for your loved one.
Access & support
Staying
involved
Transitioning from a hands-on carer to a supportive family partner can be challenging. Share information about your loved one’s routines, preferences, and calming strategies with the care team. The more staff know, the more consistent and person-centred care they can provide.
Remember that small issues are normal during transition. Communicate early and openly with the Clinical or Facility Manager if concerns arise.
Tasmania note Tasmanian providers follow the same national dementia-care and assessment requirements as other states.
You can use the Find a provider tool on agedcareguide.com.au to view homes with memory support units or dementia-specialised accreditation.
You’ll need an aged care assessment under the Single Assessment System to access government-subsidised residential care.
Emergency respite or short-term private care may be available while waiting for an assessment. Some people enter residential care directly after a hospital stay, but eligibility still requires assessment unless it’s an emergency placement.
If not yet assessed, you can call or apply online via My Aged Care
Aged care fees are changing: What you need to know from 1 November 2025
From 1 November 2025, the Australian Government is introducing a new way of funding aged care homes. The aim is to make fees fairer, easier to understand, and more aligned with the real cost of care.
Who will this affect? From 1 November 2025, two residential fee arrangements may apply depending on individual circumstances: the new 1 November 2025 arrangements or the earlier 1 July 2014 arrangements under the ‘no worse off’ principle. If you’re already in care before this date, your existing fee structure stays the same unless you move and sign a new agreement.
What’s changing? A simplified structure will group fees into two main categories:
1 Contributions for Everyday Living Costs
These cover daily services like meals, laundry, cleaning, and gardening.
Basic Daily Fee (BDF): All residents pay this to help cover general living expenses.
Hotelling Supplement:
» Currently paid fully by the government.
» From 1 November, residents who can afford it will contribute.
» The government continues to pay the rest, or all of it for those who can’t afford to contribute.
2 Contributions for Non-Clinical Care
This includes personal support like bathing, dressing, mobility, and activities.
Non-Clinical Care Contribution (NCCC):
» A new means-tested fee based on income and assets.
» Applies only to non-clinical care. Clinical care will be fully government-funded.
» People who can’t afford it won’t be asked to contribute.
Caps and Protections:
» Daily cap: No more than $101.16/day (indexed).
» Lifetime cap: $135,318.69 (indexed) OR 4 years (1460 cumulative days), whichever occurs first.
» Contributions under the Support at Home Program count toward the lifetime cap.
3 Higher Everyday Living Fee (Optional Services)
Homes can offer premium extras like upgraded meals or wine. These are optional and charged as Higher Everyday Living Fees – you choose whether to pay for them.
What should I do now?
» Plan ahead: If you’re considering aged care later this year, be aware costs will change.
» Get assessed: Services Australia can help determine what you may need to contribute.
» Stay informed: Fees are indexed and may change over time.
Estimate Costs
Use the Aged Care Guide Calculator to get a personalised cost estimate
Useful resources
Aged Care home estimator: Calculate the costs of aged care (scan QR code)
Home is where comfort and independence meet
– with the right support, you don’t have to do it alone.
What are the first steps when finding home care?
Starting the journey to organise home care for yourself or a loved one can feel overwhelming – but you’re not alone. Whether you’re looking for government-funded services or private help at home, knowing where to begin makes the process much more manageable.
1 Understand what home
care is
Home care supports older Australians to stay independent in their own home for longer. Services can include:
» Help with cleaning, cooking or showering
» Transport to appointments
» Nursing or allied health support
» Social connection and companionship
You can choose government-funded home care or pay for services privately. Many people do a mix of both.
2 Check your eligibility
To access government-funded home care, you need to:
» Be 65 or older (50+ for Aboriginal and Torres Strait Islander people), or
» Be younger with a disability, dementia, or other complex needs
You must complete a free assessment through My Aged Care, the Government’s aged care gateway.
Use Aged Care Guide to find and compare trusted providers near you. (scan QR code)
Note: A new government program called Support at Home commenced on 1 November 2025, replacing the current Home Care Packages.
Contributions and access to services may change for new recipients after that date. Visit agedcareguide.com.au/fees for the latest updates.
3 Get assessed
Call My Aged Care on 1800 200 422 or apply online at myagedcare.gov.au to organise an assessment.
There are two main types:
» RAS (Regional Assessment Service) – for basic support through the Commonwealth Home Support Programme (CHSP)
» Single Assessment System assessments – for more complex needs, including Home Care Packages
An assessor will visit your home to talk through your situation and decide which level of care you’re eligible for.
4 Waitlists and timing
For CHSP, services may start quite quickly.
For Home Care Packages, there is usually a waitlist – from several weeks to over 12 months depending on the level of support and where you live.
You’ll receive a letter from My Aged Care confirming your approved care level and your place in the national queue.
5 Choose a provider
Once approved, you can begin comparing home care providers based on:
» Services offered
» Costs and fees
» Availability in your area
» Reputation and customer reviews
What services are available with my Support at Home classification or funding level?
Support at Home services are designed to help older Australians stay independent at home for as long as possible. Depending on your needs and the package level you’re approved for (Level 1 to Level 8), services can include:.
Support at Home services
» Personal care (help with showering, dressing, grooming)
» Cleaning, laundry, and household help
» Meal preparation
» Transport to appointments or social activities
» Shopping assistance
» Nursing or allied health support (e.g., physiotherapy, podiatry)
» Help with medication and health monitoring
» Garden maintenance and home safety modifications
Tailored packages
You can tailor your package to suit what matters most to you.
Your provider will work with you to create a care plan that reflects your preferences and priorities. For a full list of services, visit: myagedcare.gov.au (scan QR code)
Care you can count on
For over 135 years, Calvary has been a trusted provider of compassionate, high-quality care to communities across Australia. From hospital stays to home support, retirement living to aged care, we’re here for you at every stage of life.
Our Services
Hospitals
Comprehensive care with a focus on holistic, person-centred care.
Home Care
Reliable support to help you stay safe and independent at home.
Retirement Living
Low-maintenance, connected living with help when you need it.
Respite & Residential Aged Care
Supportive communities with tailored 24/7 care, whether it’s permanent or short-term respite.
Costs of home care explained
While Support at Home services and classifications are subsidised by the Australian Government, you may still be asked to contribute toward the cost of your care depending on your financial situation. There are three types of fees you might pay:
Care and Support Contribution
You’ll contribute a means-tested percentage of the service cost, based on your income and assets. There is no set daily fee under Support at Home. Some clinical services remain fully funded, while everyday living supports have moderate to higher cocontributions.
Independence and Everyday Living Contribution
This is a percentage-based contribution toward the cost of independence and everyday-living services where the amount depends on your income and assets.
This contribution replaces the old “income-tested care fee” from the Home Care Package system
Additional fees
For extra services outside the package funding (e.g., higher-end equipment or private services).
Check your
contribution estimate
Your Support at Home contributions are protected by a lifetime cap (indexed in March and September). Services Australia will notify you (and your provider) of any contribution amounts that apply based on your income and assets.
Contributions are based on service type and means assessment rather than package-level fees.
Learn more or check your contribution estimate at myagedcare.gov.au
For more information on Support at Home, visit: myagedcare.gov.au
(scan QR code)
Important Update:
From 1 November 2025, Support at Home replaced Home Care Packages and Short-Term Restorative Care. Fees and contributions are pay-as-you-use and depend on the service type and your means assessment. For the latest official details, visit myagedcare.gov.au
Scan the QR code or visit agedcareguide.com.au/fees for the latest updates.
Our range of services will support you in the home and in the community so you can maintain your independence and social connections.
Stay in the place you’re familiar with and keep connected with friends and family with support from CBS. The right amount of support from the right people can go a long way.
Home care checklist: What to do when you need help at home
Use this checklist to guide you through the key steps in accessing home care — from applying for a package to choosing the right provider.
Checklist
1 Understand your needs
2 Get assessed
3 Understand the costs
4 Compare and choose a provider
Ask about:
q Think about the support you need (e.g. personal care, help with cleaning, transport)
q Consider how often you need support (daily, weekly, short-term or ongoing)
q Call My Aged Care on 1800 200 422 or apply for an assessment online
q Book a free in-home assessment under Single Assessment System (was ACAT/ACAS)
q Prepare by writing down your needs, current health, and home environment
q Learn about government subsidies through My Aged Care
q Check your Support at Home Service Agreement
q Ask about basic daily fees and any additional service fees
q Use trusted tools like agedcareguide.com.au/compare to review providers near you
q Check reviews, availability, service options, and pricing
q Call or meet with at least 1–3 providers to compare
q How care plans are tailored to your goals
q Who will be providing care (same person each time?)
q Cancellation policies, minimum hours, and flexibility
q How they handle feedback or complaints
5 Sign your agreement
6 Review your services regularly
q Review the Support at Home Agreement carefully before signing
q Make sure your Care Plan reflects your priorities and needs
q Understand how your funding will be spent and if any unspent funds will carry over
q Schedule a regular care plan review (at least once a year or when your needs change)
q Speak up if something isn’t working – your provider should adapt with you
q Reassess under Single Assessment System if your needs increase as you may need to move to a higher classification
My Aged Care Aged Care Guide
Helpful contacts 1800 200 422
Need help comparing aged care options?
Compare providers: agedcareguide.com.au/compare
Caring for ageing parents?
Don’t forget to care for yourself
Caring for ageing parents is one of the most meaningful things you can do – but let’s be honest, it can also be exhausting. The physical demands, the emotional toll, the guilt of not doing “enough” – it all adds up.
If you’re in this role, you’re not alone. And while your focus is on your loved one, it’s just as important to look after yourself –emotionally and physically.
Start with the heart
Let yourself feel. It’s okay to be overwhelmed, frustrated, or sad. Talk to someone – a friend, a counsellor, another carer. You don’t need to carry this all on your own.
Consider writing a diary or even taking a quiet moment each day to breathe and centre yourself. These small acts of self-kindness can go a long way.
Keep moving, stay strong
Even a 20-minute walk can clear your head. Stretch while the kettle boils. Choose food that fuels you. You don’t need a gym – just small, steady steps to keep your body going as strong as your heart. And sleep. Please don’t trade it away. Without rest, everything feels harder.
Carer Allowance
How to apply for Carer Allowance and Carer Payment
A supplementary payment if you care for someone who needs daily support.
Help is closer than you think
You don’t have to do this alone. Here are some services in Tasmania that support family carers like you:
Carer Gateway 1800 422 737 carergateway.gov.au
Free counselling, coaching, respite and peer support.
Carers Tasmania 1800 242 636 carerstas.org
Education, advocacy, carer support groups.
Dementia Australia 1800 100 500 dementia.org.au
Support and advice for carers of people living with dementia
Carer Payment
Support for those providing constant care to someone with a disability, medical condition, or an adult who’s frail aged.
Aged Care Guide
Visit agedcareguide. com.au for resources, articles, and information about key services.
Transport options for seniors: Getting around Tasmania
Getting from A to B shouldn’t be a barrier to living well.
In Tasmania, seniors have access to a range of affordable, accessible and community-based transport services that support independence, social connection and participation — whether you live in Hobart, Launceston, the North-West Coast or a regional or rural community.
Seniors & pensioner concession fares (Tasmania)
Tasmanian Seniors Card holders and Pensioner
Concession Card holders are eligible for discounted or free travel on public transport services across the state.
Where concessions apply:
» Metro Tasmania buses (Hobart, Launceston and the North-West Coast)
» Selected regional and community transport services
» Some ferry services, where concessions are offered by the operator
Tasmanian Seniors Card benefits
» Free off-peak travel on Metro Tasmania bus services
» Discounted fares on eligible transport services
» Supports affordable access to shopping, appointments and social activities
Pensioner Concession Card holders
» Receive concession fares on Metro Tasmania services
» May be eligible for additional transport discounts depending on the service and location
Apply or learn more: transport.tas.gov.au
(scan QR code) Call Transport Tasmania (Monday - Friday, between 9am-5pm)
(03) 6166 3343
Regional & long-distance travel (Tasmania)
Seniors and concession card holders are eligible for discounted fares on a range of regional and longdistance transport services across Tasmania. These services support travel between Hobart and major regional centres including Launceston, Devonport, Burnie and surrounding towns.
Concessions may apply to:
» Statewide and regional bus services (such as Redline and Tassielink)
» Intra-regional and intercity coach routes
» Selected ferry services, depending on the operator
Many services also offer:
» Concession fares for Seniors Card and Pensioner Concession Card holders
» Reduced fares on longer-distance routes
» Affordable travel options for regional and rural communities
learn more:
wearekinetic.com tassielink.com.au (scan QR code) (scan QR code)
Helpful tip: If you have a Tasmanian Seniors Card, you may be eligible for:
• Free off-peak travel on Metro Tasmania bus services
• Concession fares on regional & long-distance transport services
• Select ferry and community transport services discounts
The Tasmanian Government transport websites provide up-to-date information on timetables, service changes, accessibility and concession eligibility to help plan travel.
Community transport services
For seniors who cannot easily use public transport, community transport provides door-to-door assistance for:
» Medical appointments
» Shopping trips & social activities
» Day programs and community events
These services are delivered by local councils, neighbourhood houses, and community organisations.
Eligibility
Generally available to people aged 65+, or 50+ for Aboriginal and Torres Strait Islander people, who have difficulty using regular public transport. Or who are supported under My Aged Care’s Support at Home Program.
To find a service near you:
Contact My Aged Care or your local council
1800 200 422
Ride-sharing and on-demand services
Services available across Tasmania include:
» Uber (available in Hobart, Launceston and some regional centres)
» Local taxi operators, including wheelchairaccessible taxis
» Uber Assist, where available, for additional support getting in and out of vehicles
» Local council-supported community shuttles in some regions
Ride-share providers often include features such as: Assistive driver training, Upfront pricing, Doorto-door support
Transport Access Scheme (Tasmania) — taxi subsidy scheme
Tasmania’s equivalent taxi subsidy program is the Transport Access Scheme (TAS). It supports people who cannot use public transport safely or independently due to disability or mobility limitations.
What it provides
» Subsidised taxi fares for eligible trips
» Valid for standard taxis and wheelchairaccessible taxis
» Supports travel for everyday needs such as appointments, shopping and social activities
» Can be used across Tasmania with approved providers
Eligibility
Applicants must be Tasmanian residents who:
» Have a permanent disability or mobility condition, and
» Are unable to use regular public transport independently
Apply or learn more: transport.tas.gov.au
(scan QR code) Call Transport Tasmania (Monday - Friday, between 9am-5pm)
(03) 6166 3343
Free travel for Tasmanian seniors: Tasmanian Seniors Card holders do not receive annual longdistance travel vouchers. However, they are eligible for free or discounted public transport, depending on the service and time of travel, and can be used on:
• Free off-peak travel on Metro Tasmania bus services
• Concession fares on eligible regional and long-distance bus services
• Discounted fares on some ferry services, subject to operator conditions For regional and longer-distance travel (such as services connecting Hobart with Launceston or the North-West Coast), concessions are generally offered rather than free travel, and conditions vary by provider.
How to compare home care providers after you’ve been assigned a package
From 1 November 2025, in-home care is delivered under Support at Home.
If you previously had a Home Care Package (HCP), you move across automatically. You do not re-apply. Your budget now follows Support at Home rules. CHSP continues separately and will transition later (no earlier than 1 July 2027).
If you’ve recently been approved for the Support at Home program then the next step is to choose a provider to manage your budget and deliver the services you need to stay safe and independent at home. But not all providers are the same, and their pricing, flexibility and service models can vary.
Here’s what to look out for, and what’s considered standard vs optional when it comes to costs.
Step 1: Match services to your needs
Start by identifying what support you need: personal care, help around the house, nursing, transport, or social outings. Some providers are better with complex care, others focus on companionship and wellness.
Step 2: Understand the fees: What’s normal vs optional?
Important note for 2025: Under Support at Home, providers must publish clear standard prices (often bundled or itemised differently from HCP-era fee structures). Use the table below as a comparison aid only and always request a onepage monthly example showing your total hours of care and any out-of-pocket costs.
Tip: Ask how they’ll tailor services to your care plan and if they’re able to adapt as your needs change.
Fee Type
Care management fee
Package management fee
Hourly rates
Exit fees
Set-up or onboarding fee
Top-up or private fees
What’s common
Often shown as a coordination component (previously ~15–20% under HCP).
What Some Providers Do
May be bundled into service rates or shown lower.
Previously shown as 10–15% under HCP. May be capped, reduced or absorbed.
Commonly around $55–$75/hr for personal care, cleaning, nursing, etc.
Historically up to $500.
Sometimes a one-off to start services.
Optional if you need more support than your budget covers.
Rates vary — ask for a full price list.
Many have removed this.
Often waived to attract new clients.
Flexible private-pay options available.
Tip: Look beyond percentages. Ask, “How many direct care hours will I get each month after all costs?”
(Background on the new pricing approach: providers set and publish reasonable, transparent prices under Support at Home.) myagedcare.gov.au
Step 3:
Look for flexibility
Can you choose your own support worker? Will they use your preferred physiotherapist or cleaner? Providers who offer flexibility and control usually deliver a more personalised experience.
Step 4:
Check for cultural fit & reputation
Ask friends or family for recommendations, read reviews, and speak with providers about language or cultural preferences. A good provider will listen and tailor your plan.
Step 5: It’s OK to change providers
You’re not locked in. If the fit isn’t right, you can switch. Your arrangements move with you and a new provider can support the transition.
Ready to compare?
Aged Care Guide
Shortlist local providers by services, fees, reviews and location, then enquire directly.
Compare providers agedcareguide.com.au/compare
Prefer to talk it through?
Speak with the Aged Care Guide team for help narrowing your shortlist and questions to ask on your first call.
Need help comparing aged care options?
Technology and tools to help you stay home longer.
A guide to home safety & modifications for older people
Home safety and smart modifications are important considerations to remain independent for longer.
As we age, our homes should continue to be a place of comfort, not risk. But everyday activities – like getting in and out of the shower, climbing stairs, or simply reaching up into a cupboard – can become more difficult and potentially dangerous over time. That’s why home safety and smart modifications are important considerations to remain independent for longer.
Common home hazards
Even the most familiar home can present safety risks. Here are some of the most common concerns:
» Slippery floors, especially in bathrooms or kitchens
» Poor lighting, which increases the risk of tripping or falls
» Steps or uneven surfaces at entrances or within rooms
» Cluttered spaces that limit movement or access to mobility aids
» Hard-to-reach storage that requires bending or stretching
» Bathrooms without rails or seating, which can become high-risk zones
A professional home safety assessment can help identify which modifications may reduce these risks and support your mobility and wellbeing.
Types of home modifications
Home modifications can range from basic equipment to major structural changes, depending on the needs of the individual.
Simple modifications
» Grab rails in bathrooms, toilets, or along hallways
» Widened doorways for mobility equipment These changes don’t just support safety –they promote independence and dignity.
A guide to home safety & modifications for older people Cont’d
What funding is available?
The Australian Government offers financial support for eligible seniors through several programs:
1. Commonwealth Home Support Programme (CHSP)
» For older people needing entry-level support to remain at home
» Geat2GO initiative provides up to $2,500 per year for essential home modifications and assistive technology
» Covers equipment such as handrails, ramps, mobility aids, and bathroom modifications
» Requires a My Aged Care assessment (call 1800 200 422)
2. Support at Home
» For those with ongoing care needs replacing HCP and STRC
» Home modifications can be included as part of your care plan, based on safety, mobility, and clinical recommendations
» Must be arranged through your approved provider
3. Department of Veterans’ Affairs (DVA)
» Through the Rehabilitation Appliances Program (RAP), eligible veterans can access home modifications and medical equipment
» Requires clinical assessment and approval
4. National Disability Insurance Scheme (NDIS)
» For Australians under 65 living with disability
» Funding available for home modifications related to functional needs
5. Local councils and state-based schemes
» Some Tasmanian councils offer small grants or community support programs for home safety improvements (e.g. smoke alarms, rails)
» The Tasmanian Community Equipment Scheme (CES) may assist with equipment for mobility or independent living
How to get started
q Get Assessed
» Contact My Aged Care for a home support assessment
» For veterans, speak to your GP or healthcare provider
q Consult an Occupational Therapist (OT)
» OTs recommend modifications tailored to your abilities and home layout
q Choose Trusted Providers
» Work with licensed builders or modification specialists familiar with accessible design
» Ask if they have experience delivering CHSP/HCP-funded services
q Stay Proactive
» Don’t wait until after a fall or hospital stay – early modifications can prevent incidents and preserve independence
A safer home = a longer stay at home
With the right modifications and support, ageing in place can be a safer, more enjoyable experience. Whether it’s a simple grab rail or a full bathroom redesign, government-funded home modifications are designed to help you stay in control of your life – and your home – for as long as possible.
For more information, visit: myagedcare.gov.au
QR code)
Smart assistants & voice-controlled devices
For many older people wanting to stay safe, connected, and independent at home, today’s smart technology offers more support than ever before.
From voice-activated assistants to motion sensors and health trackers, these tools are reshaping how we care – offering practical help with daily routines, early warning for health concerns, and peace of mind for families.
Voice-controlled support
These help with daily tasks, communication, and emergency prompts:
» Google Nest Hub / Google Home
» Amazon Echo / Alexa
» Apple HomePod with Siri
Benefits:
» Voice-activated calls or reminders for medication, hydration and appointments
» Integration with other smart home devices
» Can be set to check in with family (e.g., “Alexa, call my daughter”)
Security & surveillance cameras
These help detect unusual activity, intruders, or monitor wellbeing:
External cameras
(e.g. Ring, Arlo, Google Nest Cam):
» Motion alerts for unusual movement around doors or driveways
» Two-way audio for communication
» Cloud or app-based monitoring by family
Internal cameras:
» Can be useful in shared areas like kitchens or hallways (with informed consent)
» In dementia care, used cautiously to monitor agitation or wandering
Ethical Note: Always consider dignity, privacy, and legal guardianship. Consent is key unless covered under substituted decision-making frameworks.
Activity & movement sensors
These track daily patterns, sending alerts for concerning changes (e.g., no bathroom visits overnight):
» Bed exit alarms (detect when a person leaves the bed and doesn’t return)
» Motion sensors in hallways, kitchen, or bathrooms
» Door sensors (e.g. wandering alerts if someone exits at night)
Cognitive & behavioural monitoring tools
Emerging technologies that monitor behavioural changes linked to cognitive decline:
» AI-powered home sensors: detect changes in routines (e.g. eating, sleeping)
» Smart pill dispensers: log and alert when medications are missed
Health monitoring devices
Used to track and alert carers to changes in health:
» Smartwatches with heart rate, blood oxygen, or fall detection (e.g. Apple Watch, Fitbit, Samsung Galaxy Watch)
» Blood pressure cuffs and glucose monitors that sync to caregiver apps
» Emergency pendants with vital sign tracking
For people living with dementia:
» Wander management systems (e.g., wearable GPS trackers with geo-fencing)
» Smart locks with caregiver-controlled access
» Voice reminders: automated voice cues throughout the home (“It’s time to eat”)
» Interactive robotic comfort pet: Designed to provide emotional support and companionship for older adults
Other assistive tech:
» Automatic lights (triggered by motion to prevent falls at night)
» Smart plugs: remotely control or schedule appliances
» Leak and smoke detectors: send alerts to family/caregivers
The right tech = confidence to live independently
With the right mix of tools and thoughtful setup, smart technology can support independence, safety, and a stronger connection to loved ones.
Moving into care is about more than a place to live – it’s about support, dignity and peace of mind.
Preparing for the next chapter: A guide for families and older Australians
What you’ll find in this section:
1 The emotional journey
» Coming to terms with change, loss, and new beginnings
» Supporting autonomy, identity and dignity when moving into care
» Advance Care Planning: Making your values known and respected
2 Practical realities & speaking up when it matters
» What daily life in aged care looks like
» Food, dining, and activity options
» How concerns and complaints are managed
Entering aged care is a significant life transition – one that can bring mixed emotions, big decisions, and important conversations. Whether you’re considering residential care for yourself or a loved one, this section is here to support you with clarity, empathy, and practical guidance.
Like any major life event – a new job, a new home, or retirement – this move is also a time to pause, reflect, and plan. From reviewing your legal arrangements to talking about care preferences, it’s about ensuring the next chapter is one of comfort, dignity, and choice.
We know it’s not always easy. Change rarely is. But with the right information and support, it can be a step toward greater peace of mind – for everyone involved.
» Ways to speak up or advocate for a loved one
3 Legal and life planning
» Getting your affairs in order (without being overwhelmed)
» Understanding wills, power of attorney & enduring guardianship
» Protecting your health and financial wishes for the future
4 Forward planning with purpose
» Yes, this includes funerals – but it’s not about endings
» Learn how to honour a life well lived and support those left behind
» Featuring expert guidance and trusted services
Transitions into aged care: “Am I doing the right thing?”
1 Navigating the emotional transition into aged care – for families and their loved ones
Moving into aged care is never just a logistical decision. For many families, it is a decision wrapped in years of caregiving, emotional highs and lows, and the quiet heartbreak of watching someone you love need more support than you can give. This transition often marks a shift in roles, routines, and relationships – and for both the older person and their family – it can feel like a major life loss before it begins to feel like a new beginning.
2 From the family carer’s perspective
If you’re helping your parent or partner move into aged care, chances are you’ve spent countless hours worrying, researching, and caring for them at home. When the move finally happens, even when it’s the right call, the emotional weight can be overwhelming.
You may experience:
» Guilt – “Should I have tried harder?” “Could we have kept them home a bit longer?”
» Relief – followed by shame for feeling that way
» Grief – a sense of loss for what life used to be
» Stress and fatigue – from juggling family, finances, logistics, and decisions
» Disconnection – from a role that once defined your daily life These feelings are deeply human. Loving someone doesn’t mean doing everything alone – it means doing what’s best for their care, even when it’s hard.
3 From the older person’s perspective
For the person moving into care, the emotional toll can be quiet but profound. It can feel like a loss of control. A shift from home to facility. From being independent to being “looked after.” Even when care is excellent, the transition can challenge a person’s identity and sense of purpose.
Common emotional responses include:
» Grief – for their home, their freedom, even their former self
» Fear – of what this next stage holds
» Loneliness – surrounded by strangers, routines, and rules
» Loss of autonomy – meals at set times, limited say in daily decisions
» A quiet sadness – the unspoken realisation that this might be their final move
4 Self-determination, even in care
Psychologists refer to Self-Determination Theory, which says people thrive when three basic needs are met:
» Autonomy – the ability to make choices
» Competence – the ability to do things that matter
» Relatedness – feeling connected to others
A move into care can challenge all three. But with the right support, these needs don’t have to disappear – they just need to be reimagined
5 How to support a dignified, meaningful transition
Whether you’re a family member or a care worker, small things can make a huge difference in preserving a person’s identity, dignity, and wellbeing during this vulnerable transition.
» Involve them in decisions – Let them choose the facility, help pack, pick their bedding or photos for the room. Small choices are powerful.
» Preserve routines – Morning tea at 10am? A daily walk at 4? These rituals can anchor a person in unfamiliar surroundings.
» Celebrate their independence –Encourage them to speak up, move freely, participate in activities, and set their own pace.
» Be present, but not overbearing –Regular visits, shared meals, or phone calls help maintain connection –but also allow space to adapt.
» Name the emotions – Grief, fear, anger, guilt – they’re all valid. Normalising these feelings helps everyone process them more gently.
6 A new chapter, with compassion
This may be a new chapter – but it doesn’t have to be a loss of self. With empathy, honesty, and support, families and older people can navigate this transition together, not as the end of something, but the beginning of a different kind of care. One still rooted in love, dignity, and connection.
Support services
For placement help or support, visit agedcareguide.com.au (Scan QR code)
Need help comparing aged care options?
1300 186 688
Grieving before they’re gone
1 Understanding the silent grief of dementia
When someone you love is diagnosed with dementia, the grief often begins long before the final goodbye. It’s a quiet, confusing kind of mourning – because they’re still here, but slowly slipping away. This experience, sometimes called “ambiguous loss” or “anticipatory grief”, affects many families and carers. It can be difficult to name, harder to explain, and even harder to process – because the person you love is still alive, yet no longer the version you once knew.
2 What does this grief feel like?
Grieving someone with dementia often comes in waves. It can begin with the diagnosis, swell as memories fade, and continue as personalities shift and daily conversations become harder.
You may grieve:
» The loss of shared memories or conversations.
» Their former personality or sense of humour.
» Their independence and decisionmaking.
» Your own role in the relationship (partner, child, friend, carer).
And this grief often carries guilt: “How can I grieve someone who is still alive?” or “I should be grateful they’re still here.”
3 The Science of “ambiguous loss”
Coined by Dr Pauline Boss, ambiguous loss refers to the type of loss that occurs without closure or certainty. Dementia fits this definition painfully well – the person is physically present, but psychologically altered. Unlike other kinds of loss, this one offers no clear endpoint, no ritual, no social permission to grieve.
Research shows that carers of people with dementia often experience:
» Higher rates of prolonged or complicated grief.
» Increased emotional exhaustion and burnout.
» Feelings of isolation, especially when friends don’t understand the slow, living loss.
Understanding that what you’re feeling is grief – real, valid grief – can be the first step toward healing.
4
The stages of grief – when goodbye takes years
The five stages of grief – originally outlined by Elisabeth Kübler-Ross – don’t always follow a straight line, especially with dementia. But they can still help make sense of what you may be feeling:
1. Denial – “Maybe it’s just forgetfulness.”
2. Anger – “This isn’t fair. They don’t deserve this.”
3. Bargaining – “If I just try harder to connect, maybe they’ll come back.”
4. Depression – “I miss them. And they’re right in front of me.”
5. Acceptance – “They are still here in new ways. I can love them differently now.”
You might cycle through these stages again and again. That’s normal.
5 Ways to cope with living grief
» Acknowledge the grief – It’s real, and it deserves your compassion.
» Seek support – Counselling, carer groups, or online forums can offer relief.
» Create new moments – Focus on connection, even when words are few.
» Celebrate small wins – A smile, a laugh, a moment of clarity.
» Take breaks without guilt – You can love deeply and still need space.
Support services
They are still here – and so are you
Grieving someone with dementia is complex and lasting. It’s okay to feel heartbroken, tired, and grateful all at once. What matters most is that they feel loved — and that you care for yourself, too.
For carer support services and dementia advice, call the National Dementia Helpline or visit dementia.org.au (scan QR code)
National Dementia Helpline
Talking about ageing, changing needs, and care – with compassion and courage.
Conversations about ageing or shifting independence can feel overwhelming. But avoiding them can lead to confusion, missed opportunities, and unspoken wishes. Whether you’re a partner, child, or the older person yourself, gently weaving these talks into daily life can build shared understanding and peace of mind.
1 Tips to approach the conversation:
» Choose the right moment –quiet and comfortable helps
» Lead with love –“I want us to plan together”
» Be specific – “After the fall, I’ve thought more about support”
» Listen with patience and openness
These conversations are about dignity — and they can strengthen connection.
2 Let’s talk about the inevitable – gently:
Talking about death won’t make it happen – but silence can prevent us from honouring wishes or preparing well.
These talks are about showing up for one another.
3 Why it’s worth it:
» Reduces fear and confusion
» Respects emotional, cultural, or spiritual needs
» Lightens the load on loved ones
Just starting the conversation matters.
Forward planning with purpose
Forward planning means your wishes are clear – and your loved ones are supported.
Legacy, funeral planning & honouring a life
Talking about death isn’t easy – but planning ahead can ease the burden for everyone. It’s not just about logistics or legalities. It’s about honouring a life well lived and making sure that, when the time comes, things are carried out with care and clarity.
Why planning matters
Just as we plan for a birth or a wedding, planning for end-of-life helps loved ones feel more prepared and less overwhelmed. Whether it’s choosing between a burial or cremation, deciding on music or readings, or documenting preferences for a memorial, having these conversations early ensures wishes are respected.
A personal legacy
Legacy is more than just paperwork – it’s about stories, values and memories. Many people choose to leave a personal mark: writing letters to loved ones, recording a short video, creating a memory book or nominating a cause for donations in their name. These are simple but meaningful ways to leave behind something lasting.
Funeral planning basics
You don’t need to know all the answers, but a few early decisions can make a big difference. Consider:
» Appointing someone to manage your funeral arrangements.
» Pre-selecting a funeral director or service.
» Documenting music, poems, or religious/ cultural preferences.
» Noting if you’d prefer a smaller private ceremony or public celebration.
Prepaid funeral plans are also an option, offering financial and emotional relief for families later.
Support when it’s needed
For those supporting a loved one through this process, grief can begin long before the final goodbye. Take time to talk, listen and ask what’s important to them. When the time comes, having a plan already in place allows families to focus on what matters most – being there for each other.
Preparing for the end doesn’t mean giving up –it means showing up, with love and intention.
Planning ahead: Advance Care Planning (ACP)
Making sure your voice is heard, even if you can’t speak for yourself
Advance Care Planning is all about making your healthcare wishes known before you’re ever in a situation where you can’t make decisions yourself – such as during a serious illness or after a medical emergency.
It gives you the opportunity to say what matters to you, and it gives your loved ones peace of mind knowing they’re doing what you would want.
What is an Advance Care Directive?
An Advance Care Directive (ACD) is the legal document you complete as part of your planning. It outlines:
» The types of treatment you would or wouldn’t want (like life support, CPR, or feeding tubes).
» Your preferences for comfort and care (such as pain relief, staying at home, or cultural/religious wishes).
» Who you want to make decisions for you if you’re unable to.
Do I need one?
You don’t have to have one, but it’s strongly encouraged – especially if:
» You’re moving into aged care.
» You’re managing a long-term illness or dementia.
» You simply want to stay in control of your future healthcare.
Aged care homes will usually ask about this when you move in. While it’s not required by law, it helps staff deliver care that respects your values and choices.
How do I get one?
You can start the process by:
» Talking to your doctor or aged care provider.
» Visiting advancecareplanning.org.au to download forms for your state or territory.
» Appointing a trusted person to act on your behalf (often called a substitute decisionmaker or enduring guardian).
Things to include in your plan:
» “If I can’t recognise my family, I want comfort care only.”
» “I would want every medical treatment if there’s a chance of recovery.”
» “I’d like music or prayer during my care.”
» “I do not want to be transferred to hospital unless necessary.”
Advance Care Planning helps you stay in charge of your care – even when life doesn’t go to plan. It’s not just about preparing for the end – it’s about protecting your values and giving your loved ones confidence in doing what’s right for you.
Advance Care Planning Services
For more information, visit advancecareplanning.org.au (Scan QR code)
Funerals: A thoughtful approach to planning ahead
Why pre-planning matters
Choosing a funeral director early means your wishes, or those of your loved one, are respected and carried out without urgency. It also ensures key details - such as burial or cremation preferences, cultural or religious practices, and service arrangements - are documented and communicated in advance.
Choosing the right Funeral Director
Recommendations matter: Ask friends, family, aged care staff or your GP for referrals.
Services provided: Ask what’s includedtransport, paperwork, service coordination, viewing, or cultural rituals.
When moving into an aged care home, families are often asked whether a funeral director has been nominated. While it may feel confronting, having these details organised in advance can ease emotional and practical pressure when the time comes. Making decisions during a time of grief can be overwhelming - planning ahead gives families clarity, confidence, and peace of mind.
Communication & care: Choose someone who listens, explains clearly, and offers compassionate support.
Transparency on costs: Request a full itemised quote and clarify which services are optional.
Cultural & personal fit: Make sure they can honour spiritual, cultural or family preferences. Use the directory: Aged Care Guide
What happens after a resident passes away?
When a resident passes away in an aged care home, the staff will contact the nominated next of kin and, if a funeral director has been selected, arrange for them to be notified. The home will typically assist with initial paperwork and provide time for family and friends to visit, say goodbye, and begin making arrangements.
Simplicity Funerals supports families across Tasmania with straightforward funeral services grounded in dignity, clarity, and respect.
With thoughtfully tailored arrangements and transparent pricing, we aim to ease the burden during one of life’s most challenging moments. Whether planning ahead or seeking immediate support, our experienced team works with empathy and efficiency, always mindful of individual wishes and cultural needs.
By working closely across the care sector, we help create arrangements that are thoughtful, respectful, and shaped around each person’s values.
Planning ahead: Wills, powers of attorney & enduring guardianship
Protecting your choices, values and future wellbeing
As we age, having the right legal documents in place helps ensure your wishes are followed — and reduces pressure on loved ones during difficult times.
There are two main areas to plan for:
» Your money and property
» Your healthcare and lifestyle decisions
Here’s a guide to the most important tools in Tasmania
Enduring power of attorney (financial)
» What it does: Lets you appoint someone you trust to manage your financial and property matters — such as paying bills, accessing bank accounts, or selling assets if needed.
» When it takes effect: You choose. It can begin immediately or only if you lose decision-making capacity.
» Why it matters: Without this document, no one — not even a partner or adult child — can legally manage your finances unless they apply to the court or tribunal.
Enduring Guardian (health and lifestyle decisions)
In Tasmania, this replaces the “medical power of attorney” used in some other states.
» What it does: Allows you to appoint someone to make healthcare, medical, lifestyle and personal decisions on your behalf if you lose capacity.
» What it can include: Decisions about medical treatment, accommodation, services and day-to-day care.
» Why it matters: Ensures decisions are made by someone who understands your values, preferences and wishes.
What does an executor of a will do?
Understanding how this role differs from Powers of Attorney and Guardianship. An executor is the person named in a will to carry out the wishes of someone after they have died. It’s a role that only begins after death, and it is different from the role of Enduring Power of Attorney, which apply while someone is still alive but may have lost capacity.
The Executor’s key responsibilities:
» Locate and secure the will
» Apply for probate, if required (a legal process confirming the will is valid)
» Arrange the funeral (if not already planned or prepaid)
» Notify banks, Centrelink, super funds, and other institutions
» Identify and value assets and debts
» Distribute the estate according to the will
» Manage tax returns and financial closures
» Deal with disputes or claims against the estate
It’s a job that can take months, sometimes over a year, depending on the complexity of the estate.
Executor vs. power of attorney / guardian: What’s the difference?
Role
When it applies
Executor After death
Enduring power of attorney While the person is alive (but lacks capacity)
Enduring guardian While the person is alive (but lacks capacity)
What it covers
Carries out the will, distributes estate, finalises legal/financial matters
Manages finances, banking, property decisions
Makes health and lifestyle decisions
Who should you choose?
The executor should be someone:
» You trust to act responsibly
» Who is organised, willing, and emotionally prepared
» Ideally, not much older than you. Many people choose a family member, close friend, or solicitor. You can also appoint joint executors if needed.
Key things to know
» You can appoint different or the same people for each role
» These roles are legally binding and remain in effect if you lose capacity –unlike general powers of attorney.
» Rules vary by state, so check local requirements or speak to a solicitor.
» Make sure your appointed decision-makers know your wishes and have access to the documents when needed.
Putting these documents in place now protects your independence and peace of mind.
Understanding retirement living: How it works and what it costs
How do you enter a retirement village?
Moving into a retirement village is typically a private arrangement – not subsidised by the government. You’ll usually pay an entry contribution, which can vary widely depending on the village and location.
While it might feel like buying a home, you’re usually entering into a lease or licence agreement rather than owning the property outright.
Retirement living is an increasingly popular option for older Australians who are ready to downsize, want more lifestyle, and less home maintenance - all while staying independent. But how does it actually work? And what does it cost?
What is retirement living?
Retirement villages are purpose – built communities for older people, offering private dwellings with access to communal facilities like gardens, clubhouses, or social activities. They’re designed for people who can live independently, but who want connection and support close by.
For example, you might pay $450,000 to move into a two-bedroom unit in a retirement village. While living there, you’ll pay a weekly service fee – often around $550–$700 per month –to cover things like gardening, maintenance, security and communal facilities.
When you leave, the village operator will deduct an exit fee (also called a deferred management fee) from your original entry payment. This is commonly 30%–35% of your entry price, calculated over a set period (e.g. 10% per year over three years).
In this case, if your original contribution was $450,000, you might receive around $292,500 back after a 35% exit fee is applied.
Every village has a different financial model, so it’s essential to read the contract carefully, ask questions, and seek advice before signing.
RETIREMENT LIVING WHERE LIFE REALLY BEGINS!
Making the decision to live at Queen Victoria Care Retirement Village opens the door to a new chapter filled with comfort, connection and peace of mind.
At Queen Victoria Care Retirement Village we believe that retirement is not about slowing down – it’s about living life your way.
Set in beautifully landscaped grounds overlooking the wonderment of the Kunanyi and the Derwent River, our vibrant retirement community offers modern, low maintenance accommodation, a vast calendar of activities and a warm, inclusive atmosphere where friendships are made. Queen Victoria Care Retirement Village is a place not just to live, but a place to thrive.
Take the first step today – contact us to arrange a personal tour or request an information pack by calling 0407 113 994.
Queen Victoria Care Retirement Village –because the best is yet to come!
Understanding retirement living: How it works and what it costs
Cont’d
What if you need more help over time?
You don’t need to move out the moment you need extra support. Many people in retirement villages apply for a Home Care Package – a government-subsidised service that can bring help right to your door. Whether it’s cleaning, meals, transport or personal care, these services can help you stay in your unit and remain independent for longer.
A continuum of care
If you’re lucky, some modern villages now offer a continuum of care – meaning they include aged care homes on-site or nearby. This setup can make transitions smoother if your needs increase over time, keeping you close to your community and support networks.
Looking to explore your options?
Visit agedcareguide.com.au/compare to view and compare retirement living communities, aged care services and home care providers in one place.
Planning ahead today can help you stay in control tomorrow.
Aged Care Guide Compare (scan QR code)
Find aged care services and providers in your local area – with ease.
In-home care services
The following pages list approved in-home care service providers and the types of support they offer to help older Australians remain independent in their own homes. From government-funded options like CHSP and DVA programs to private care and specialist services, these tables outline what each provider offers at a glance.
For additional information or to confirm service availability in your area, contact providers directly using the contact details listed, or visit agedcareguide.com.au and search for them by name.
CHSP Funded Services
The Commonwealth Home Support Programme (CHSP) funds providers to deliver entry-level support that helps older people stay at home. Services may include domestic help, transport, nursing, home maintenance, and allied health. Providers must follow CHSP service guidelines to ensure appropriate care.
Private Funding Available
Private funding means paying for home care services directly, without government subsidies. It offers faster access, more provider choice, and flexibility – ideal for those not yet approved for funding, waiting for a package, or needing extra support beyond what’s included in their current plan.
DVA Services
The Department of Veterans’ Affairs (DVA) supports eligible veterans and their families with a range of in-home care services. These include Veterans’ Home Care (VHC) for basic support, Community Nursing for more complex needs, respite care, and household assistance – to help veterans remain independent at home.
VHC Services
Veterans’ Home Care (VHC), funded by DVA, provides basic in-home help for eligible veterans and dependents. Services include personal care, domestic help, garden and home maintenance, and respite. VHC is best suited for those needing low-level support –not complex or high-care services.
In-home Care Services
903 659
Continuity Care Australia
Corumbene Community Services
Developing UR Life
722
012 273
7330
8632 9700
Dixons Pharmacy 6442 2132
Dovida - Hobart
6240 3323
Dovida Australia 1300 008 018
Dynamic Lawn & Garden Care
Encara | Allied Health
Family Based Care Tasmania
Feed Your Future Dietetics
0407 224 391
761 965
684 098
0432 889 752
Find a Carer 1300 177 877
Freedom Home Care
Get Picked Up
Glenview Home Care
Great Ideas in Nutrition
6344 8244
1300 648 688
6277 8800
5536 6400
Great Ideas in Nutrition 07 5536 6400
Greenlight hc
0408 059 395
Note: 1. Assistive technology & mobility equipment, carer support & pet care 2. In home care for private clients 3. Services provided as daily telephone support through Telecross; Only available in Scottsvale, Campbelltown and northern areas 4. Services are available in southern Tasmania only 5. Companionship and errand service also available
If you’ve been approved for a government-funded Support at Home (SAH), you have the option to choose an approved provider to deliver the care and support you need at home. These services are designed to help you stay safe, comfortable, and independent in your own home for as long as possible. Some providers offer support in just one local area, while others may service a wider region – so it’s worth comparing what’s available near you.
How to use the following pages
On the following pages, you’ll find an alphabetical list of approved Support at Home providers, organised by region to help make your search easier.
To simplify things further, each of the 3 regions has been broken down into local council districts. Use the maps and lists on pages 80 as a quick reference to find your region and council group. For example, Launceston is grouped under Northern and colour-coded to match.
A simpler way to search
The directory is arranged in alphabetical order to help you find services quickly and easily. Each provider is listed with a contact phone number – so you can reach out directly and speak to someone without needing to go online.
Should you need more detailed information about any provider, visit agedcareguide.com.au and search for them by name.
Tasmania
Tasmania North Western
Burnie
01. Burnie
Central Coast
01. Burnie
02. Central Coast
03. Circular Head
04. Devonport
05. Kentish
06. King Island 07. Latrobe
08. Waratah-Wynyard
09. West Coast
02. Central Coast
Circular Head
03. Circular Head
Devonport
04. Devonport
Kentish
05. Kentish
King Island
06. King Island
Latrobe
07. Latrobe
Waratah-Wynyard
08. Waratah-Wynyard
West Coast
West Coast
Northern Southern
Break O‘Day
Dorset
Flinders
George Town
Launceston
Meander Valley
Northern Midlands
West Tamar
Break O‘Day
Dorset
Flinders
Break O‘Day
Dorset
Flinders
George Town
George Town
Launceston
Launceston
Meander Valley
Meander Valley
Northern Midlands
Northern Midlands
West Tamar
West Tamar
Brighton
Central Highlands
Central Highlands
Clarence
Derwent Valley
Glamorgan-Springbay
Glenorchy
Hobart 25. Huon Valley
Kingborough
Central Highlands
Clarence 21. Derwent Valley 22. Glamorgan-Springbay 23. Glenorchy 24. Hobart
Sorell
Clarence 21. Derwent Valley
Southern Midlands
Tasman
Glamorgan-Springbay
Glenorchy
Hobart
25. Huon Valley
Huon Valley
Kingborough
Sorell
Kingborough
Sorell
Southern Midlands
Southern Midlands
Southern Midlands
Tasman
Tasman
Support at Home: North Western
Northern
North Western
Abigail Mamas Healthcare Services & 0401 093 396
Note: African, Arabic, Asian, Austrian, Northern European
Advocacy Tasmania & 1800 005 131
Partner Profile Page: 23
Anglicare TAS Home Care Packages North West & 1800 466 300
Bosnian MCWA - Aged Care With A Difference 9318 1111
CALD Community Care TASMANIA
1300 722 400
CALD Family Based Care Tasmania 1800 684 098
CALD Glenview Home Care 6277 8800
CALD MCWA - Aged Care With A Difference 9318 1111
CALD Migrant Resource Centre Home Care 6221 0999
CALD The Parkside Foundation Home Care Packages 6243 6044
CALD Trilogy Care 1300 459 190
CALD Uniting AgeWell Tasmania South Home Care 6240 8700
Chinese Family Based Care Tasmania 1800 684 098
Croatian MCWA - Aged Care With A Difference 9318 1111
European MCWA - Aged Care With A Difference 9318 1111
Filipino Family Based Care Tasmania 1800 684 098
Filipino Glenview Home Care 6277 8800
Former Yugoslavian MCWA - Aged Care With A Difference 9318 1111
Indonesian Family Based Care Tasmania 1800 684 098
Irish Family Based Care Tasmania
Italian MCWA - Aged Care With A Difference
LGBTIQ
LGBTIQ Glenview Home Care
LGBTIQ MCWA - Aged Care With A Difference
LGBTIQ Trilogy Care
684 098
8800
Macedonian MCWA - Aged Care With A Difference 9318 1111
Malaysian Family Based Care Tasmania
Maltese MCWA - Aged Care With A Difference
Nepalese
Northern European Abigail Mamas Healthcare Services Pty Ltd
Russian MCWA - Aged Care With A Difference
684 098
Serbian MCWA - Aged Care With A Difference 9318 1111
Singaporean Family Based Care Tasmania
684 098
Slavic MCWA - Aged Care With A Difference 9318 1111
Turkish MCWA - Aged Care With A Difference 9318 1111
Ukrainian MCWA - Aged Care With A Difference
Aged Care Homes – suburb reference
A list of suburbs and the page references where all the Aged Care Homes in that suburb are listed. If a suburb/town is not listed, please refer to the next closest suburb.
Aged Care Homes
The Aged Care Homes tables on the following pages provide an overview of aged care homes in your council district, including key features and services offered by each provider. You’ll find contact details, location information, and indicators such as whether the home offers respite care, dementia support, palliative care, or retirement living onsite. These descriptions are designed to help you quickly identify the services that matter most to you or your loved one. For more detailed information, contact the provider directly using the phone number listed, or visit agedcareguide.com.au.
Aged Care homes - how to read
Care Homes/Facilities arranged by Council District, Suburbs and then Home/Facility
If
Booked Respite Beds
Dedicated respite beds that must be booked in advance. A prior assessment by an Aged Care Assessment Team (ACAT) is required.
Extra Services
Accommodation that includes a higher standard of comfort, with added options such as enhanced meals and entertainment, available at an additional cost to the resident.
Pets on Premises
The facility owns pets, such as dogs or cats, that interact with residents. Some facilities may also allow you to bring a small pet with you – check with the provider.
Secure Dementia Unit
A dedicated and secure area within the facility that provides specialised care for people living with dementia.
Secure Garden
A gated outdoor garden space that is safely enclosed, designed for residents – particularly those with dementia – to enjoy recreation or therapeutic activities.
providers have an advertisement the page number of the
Home/Facility details There are also special notes for some service providers
Specialist Palliative Care
Specialised end-of-life care provided within the aged care facility. Staff are trained in pain relief, symptom management, and supporting quality of life during this time.
Transition Care Beds
Short-term care beds that support older people after a hospital stay. These beds offer time and services to help improve independence in a non-hospital environment.
Culturally Specific
Services that support people from culturally and linguistically diverse backgrounds. While care is inclusive of everyone, staff have knowledge of specific cultural needs, traditions or languages.
Retirement Living Onsite
Independent retirement living units or a retirement village located on the same site as the aged care facility, offering easy access between levels of care.
Aged Care Homes – North Western
Aged Care Homes - Northern
7249
7304
7249
Aged Care Homes - Northern
Campbell Town 7210
Campbell
Longford 7301
Toosey Aged
Beaconsfield 7270
Beaconsfield District
Legana 7277
Regis Tasmania
Riverside 7250
Aged Care Homes - Southern
7018
Warrane 7018
New Norfolk 7140
7011
Park 7009
7010
7010
Aged Care Homes - Southern
Snug 7054
Sorell
Nubeena 7184
Retirement Living
Valley Court (formerly Masonic Care Tasmania)
Southern Cross Care (Tasmania)
Ainslie Village Low Head
Ainslie Village Westbury Westbury 6344 7911
Fairway Rise Lifestyle Village
Lindisfarne 6282 5400
Glenara Lakes Village Launceston Youngtown 6344 7911
Grange Villas
Guilford Young Grove Villas
6251 3510
Sandy Bay 6251 3510
Saint Canice Lifestyle Village Sandy Bay 6251 3510
Sandown Lifestyle Village
Sandy Bay 6251 3510
6251 3510
6344 7911
Culturally Appropriate Aged Care Homes
ATSI Queen Victoria Care Residential Care 6243 3100
CALD Queen Victoria Care Residential Care 6243 3100
CALD Southern Cross Care Ainslie Low Head 6208 5100
CALD Southern Cross Care Glenara Lakes 6343 6777
CALD Southern Cross Care Guilford Young Grove 6225 1025
Centre Based Care (CBC)
6221 2200
6216 7100
6435 1010
6277 8800
6243 3100
Note: 1. Includes overnight cottage respite 2. Bisdee group social support outing available 3. Services for frail aged & disabled clients 4. Services also provided in Gladstone & Scottsdale. 5. Respite service included in-home if client unable to attend the Centre 6. CALD; Includes services for clients in Brighton, Glamorgan-Spring Bay & Sorell areas 7. Transport can be arranged for appointments; Flexible respite available 8. Services also available on Saturdays 9. Day Centre operates Mon/Wed/Fri; Dementia Specific Day Centre operates Mon/Fri
Day Therapy Centres (DTC)
Westbury Community Health Centre & Day Centre Westbury 6701 2150
Wyndarra Community & Resource Centre Smithton 6452 2722
Note: 1. Wellness Centre in Launceston.
Products & Services
005 131 23
Products & Services
Definition of terms
24-hour On-site Supervision – A person(s) who is/are employed to work in an aged care home and will respond to requests for assistance when regular staff are off duty.
Aged Care Assessment Team (ACAT) – Now under the Single Assessment System. Assess and approve older people for Australian Government-subsidised aged care services.
Aged Care on Site – The retirement village has an aged care facility at the same location.
ATSI – Services offered to older Aboriginal & Torres Strait Islander people and their carers.
Booked Respite Beds – Dedicated beds that carers can book in advance.
CALD – Services offered to culturally and linguistically diverse older aged people and their carers.
Care Community (CC) – Private self-contained accommodation run by approved providers where you can access 24/7 care through government-funded Support at Home or privately funded supports, as a genuine alternative to a nursing home.
Care Plan – Developed by the service providing your care; outlines care needs and instructions on how these needs will be met.
Carer Gateway – This online resource and helpline provides support by linking carers to information, counselling, respite and other services.
Centre-based Care (CBC) – Services, respite and activities for social and recreational independence in a ‘centre setting’ for aged/frail clients and their carers.
CHSP Funded – An in-home or centre-based care service funded by the Commonwealth Home Support Programme government initiative.
Communal Facilities – Shared facilities for residents such as a community hall, swimming pool or bowling green.
Consumer-directed Care (CDC) – Allows you to control the types of care you access, how it is delivered and who provides that care. All Support at Home are delivered on a CDC basis.
Daily Accommodation Payment (DAP) – This is a daily payment to a government-funded aged care facility, paid periodically, for example, monthly. This is not a refundable payment.
Day Therapy Centre (DTC) – Allied health/therapy services to develop or maintain physical and psychological independence in a ‘centre setting,’ provided to aged/frail clients and their carers. Includes clients with dementia and disability.
Dementia Services – Services offered to clients with dementia and/or challenging behaviours, as well as their carers.
Domestic Assistance – Help with washing clothes, cleaning the property and minor meal preparation.
Donor Funded – The purchase price or entry contribution of a dwelling by a resident in a retirement village, may be subsidised by a not-for-profit organisation.
Extra Services Beds/Places – Places at an aged care facility for which residents receive a higher standard of accommodation, food and services for an additional charge.
Home Maintenance/Gardening – Help with replacing tap washers and light globes, minor weeding and sweeping outdoors, minor carpentry repairs and gutter cleaning.
Independent Living Unit (ILU) – Sometimes referred to as a ‘villa’ or ‘apartment’ and located in a retirement village.
LGBTIQ – Some aged care services offer specific care to Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning residents.
Meals &/or Shopping – Delivery of fresh and frozen meals or transport for food shopping (CBC – meals or light refreshments provided at the centres).
Medication Supervision – Service provider attends the client’s home daily to assist in dispensing medication.
Multi-purpose Service (MPS) – Located in centre settings and some residential aged care facilities. They deliver a mix of aged care, health and community services.
NESB – Services offered to non-English speaking background older aged people and their carers.
Nursing &/or Palliative Care – Registered or enrolled nurses visiting the home to dispense medication, wound management, convalescent care, pain management and palliative care.
Personal Care – Assistance with personal hygiene, washing, showering, bathing, dressing, feeding and toileting; CBC clients receive care at the centre.
Pharmaceutical Deliveries – The delivery of medications by a service provider directly to the client or older person's home.
RAD/DAP Combination – This includes both partial lump sum and daily payments for aged care accommodation.
Refundable Accommodation Deposit (RAD) – This is paid as a lump sum when entering a government-funded aged care facility and refunded, minus agreed deductions, when leaving the facility.
Regional Assessment Service (RAS) – In-home assessments of new and existing clients/carers for CHSP services.
Rental Accommodation (RA) – Villas, units or ILUs available for rent in a retirement village.
Resident Funded/Licence to Occupy/Purchase – Residents purchase a loan/licence agreement for a dwelling in aged care home or purchase on a freehold basis.
Respite Care – Services provided so a client or their carer can take a break from their daily routine. Includes care in the client’s home, at a day centre or in an aged care facility.
Retirement Living (RL) – The site has retirement living accommodation.
Secure Dementia Unit – A secure, specialised ward, wing or unit for people with dementia and/or challenging behaviours.
Service Fee – A fee to cover the services offered by a retirement village, including maintenance, improvements, utilities and council rates, etc.
Serviced Apartment – Usually one or two bedrooms and provides residents with some domestic and ‘hotel-like’ services such as cleaning, laundry and personal care. Services may be provided on a fee for service basis.
Single Bedrooms With Ensuites – This facility offers (a number of) single bedrooms with attached bathroom. Might not be every room in the home.
Small Pets Welcome – The site has a policy for residents enabling them to have small pets but it's dependent on the type, size and care needs.
Social &/or Recreational Support – The client participates in social or recreational activities, either in their home or at a community, day or recreational centre.
Supported & Assisted Living (SL) – Supported & assisted living communities offer accommodation and care to residents on a fee-for-service basis without government funding.
Supported Residential Services (SRS) – Privately run aged care facility that provides similar accommodation and care to that of a government-funded facility but without the funding support.
Transport – Organising or providing transport services such as bus, taxi, private car, etc.
