Aged Care Guide_QLD_Edition25 by Care & Co Media (formally DPS Publishing)

Genuine care bringing positivity to life

Feel the warmth of personalised care, share moments with friends and family, and enjoy a vibrant lifestyle doing things that are meaningful to you.

That’s what you can expect at every one of our Residential Aged Care homes. Bolton Clarke has purposefully designed homes located across Queensland. Each offers a wide variety of choice, quality care, and fulfilling experiences that support your health and happiness.

Where to find us

Baycrest 07 4303 2000

99 Doolong Road, Pialba QLD 4655

Bribie Cove 07 3400 1000 199-213 Goodwin Drive, Bongaree QLD 4507

Buderim Views

07 5477 9100 383 Mooloolaba Road, Buderim QLD 4556

CapellaBay 07 3119 3100

260 Old Cleveland Road East, Capalaba QLD 4157

Carrington 07 3711 1100 16 Blairmount Street, Parkinson QLD 4115

Cazna Gardens 07 3845 0000 465 Hellawell Road, Sunnybank Hills QLD 4109

Centaur 07 5390 0000 21 West Terrace, Caloundra QLD 4551

Chelsea 07 4121 9400 110 Tooley Street, Maryborough QLD 4650

Cunningham Villas

07 4791 3999

1a Tollington Road, Bowen QLD 4805

Fairview

07 3335 5500

2603 Moggill Road, Pinjarra Hills QLD 4069

Fairways

07 4131 6400

Pioneers

07 4658 4900

1 Sparrow Street, Longreach QLD 4730

Rowes Bay

07 4750 3700

9 Havana Street, Rowes Bay QLD 4810

SandBrook

07 5587 8000

59 Hanbury Street, Bundaberg North QLD 4670

Farnorha

07 4052 9900

257-281 Lyons Street, Westcourt QLD 4870

Fernhill

07 5490 6300

103 King Street, Caboolture QLD 4510

Galleon Gardens

07 5507 8300

126-138 Galleon Way, Currumbin Waters QLD 4223

Glasshouse Views

07 5439 2400

96 Peachester Road, Beerwah QLD 4519

Glendale

07 4726 3500

435 Dalrymple Road, Mt Louisa QLD 4814

Inverpine

07 3490 3100

54 Ogg Road, Murrumba Downs QLD 4503

Keperra Sanctuary

07 3355 5599

998 Samford Road, Keperra QLD 4054

Milford Grange

07 3817 0400

32 Grange Road, Eastern Heights QLD 4305

Moreton Shores

07 3286 8600

91-101 King Street, Thornlands QLD 4164

1300 22 11 22

boltonclarke.com.au

10 Executive Drive, Burleigh Waters QLD 4220

Seabrook

07 3817 7300

15-29 Bonton Avenue, Deception Bay QLD 4508

Seaton Place

07 3050 9100

111 Smith Street, Cleveland QLD 4163

Sunset Ridge

07 4925 4000

44 Svendsen Road, Zilzie QLD 4710

Talbarra

07 3489 1000

130-150 Old Logan Village Road, Waterford QLD 4133

Tantula Rise

07 5430 1400

96 Tantula Road West, Alexandra Headland QLD 4572

The Ormsby

07 5376 3700

112 Burnett Street, Buderim QLD 4556

The Terraces

07 5592 7300

74 University Drive, Varsity Lakes QLD 4227

Villa Serena

07 5665 5999

2 Easthill Drive, Robina QLD 4226

Westhaven

07 4614 4800

55 Arabian Street, Harristown QLD 4350

Publisher’s note and disclaimer

At Aged Care Guide, we go to great lengths (and make more than a few phone calls) to ensure the information in this guide is accurate, relevant, and genuinely useful. We source our content from government departments, industry bodies, aged care providers, and direct interviews — all with the aim of helping you and your family make informed decisions. That said, aged care is a fast-moving sector. Prices, services, and policies can — and do — change. While we make every effort to publish accurate information at the time of printing, we accept no liability for any errors, omissions, or changes that occur after publication. All information provided is general in nature and should not be considered personal, financial, legal, or clinical advice. We encourage readers to seek independent professional guidance tailored to their individual circumstances. Please note that some photographs may have been modified for clarity or format. And yes, a few smiling faces are professional models — but the stories and support are very real.

This guide is proudly published by Care & Co Group, Australia’s largest platform dedicated to helping people find the right care. We’re also committed to protecting the planet we all call home. That’s why this guide is printed locally on recycled paper, using environmentally responsible production processes to reduce our footprint wherever possible. Some aged care programs and fees are transitioning as part of national aged care reforms.

Welcome to the 25th Edition of the Aged Care Guide.

Message from COTA

The aged care system is undergoing long-overdue reform - driven by the Royal Commission and shaped by the voices of older Australians who want their rights respected, their choices heard, and their care delivered with dignity.

COTA Australia continues to advocate for a system built on transparency, accountability and individual choice - one where everyone has access to clear, trustworthy information to make decisions about their care including support at home or retirement living.

Resources like the Aged Care Guide play an important role in helping people understand what’s available and how to find support that suits their needs. Together, we’re committed to empowering older Australians with trustworthy, easy-to-understand information. Your voice matters and as we continue to prepare for the new Aged Care Act and beyond, we encourage you to stay informed and share your experiences, as we focus on older Australians rights and empowering people to live their best life as we age.

Patricia Sparrow Chief Executive, COTA Australia

Message from Aged Care Guide

Reaching over 180 hospitals across Australia, as well as aged care homes, retirement villages, home care providers, and community organisations, we’ve supported older Australians and their families in understanding care options for over 25 years.

With 4.5 million Australians over the age of 65, providing accessible information is at the heart of what we do. Our suite of mastheads including agedcareguide.com.au, Talking Aged Care newsletter and printed guides ensures every Australian can engage with information in the way that suits them best.

This latest edition of the Aged Care Guide for Queensland has been redesigned with a new layout, improved content and directory tables which are easier to navigate. It breaks down the aged care journey into clear steps – from researching your options to managing ongoing support – covering aged care homes, help at home, retirement living, assistive technology, and planning for what’s next.

We genuinely wish you all the best in finding the care that’s right for you and know that the Aged Care Guide is here to walk with you, every step of the way.

Brad Keighran General Manager, Aged Care Guide

Considering aged care for a loved one?

At Bupa Aged Care, whether for respite short-stay care or as a new home, our experienced registered nurses and carers aim to provide the care each resident needs, in the way they prefer.

Care is first and foremost.

We embrace and support residents to live their day their way, with teams dedicated to their wellbeing.

People rarely expect to need aged care, but if your family does, we’ll guide you through the steps.

Bupa Cairns 52-59 Swallow St, Mooroobool

Bupa Glenvale 357-383 McDougall St, Toowoomba

Bupa Merrimac 3-5 Glenhaven Ct, Merrimac

Bupa Mount Sheridan 40-48 Progress Rd, White Rock

Bupa New Farm 193 Moray St, New Farm

Bupa Rangeville 280 Mackenzie St, Rangeville

Bupa Runaway Bay 376 Pine Ridge Rd, Runaway Bay

Bupa Tugun 6 Croft Ct, Tugun

To book a visit with one of our homes in Queensland, call us on 1800 718 357 or visit bupaagedcare.com.au/region/qld

Admission to one of our Bupa Aged Care homes is subject to availability and your care needs.

“I didn’t know where to begin”

: A daughter’s journey to find care for her mum

By Jenny, QUEENSLAND

When Mum’s health began to decline, I knew the day would come when she couldn’t live at home anymore. But when that moment finally arrived, I still wasn’t ready. I had been helping care for her for years, and the thought of her moving into aged care filled me with guilt, fear, and uncertainty.

I didn’t know where to begin. There were so many unknowns. What would the care be like? Would she be treated with kindness? Would it feel like a home, or just a home?

A friend told me about the Aged Care Guide, so I gave it a look. I’m glad I did, it helped make sense of the chaos. I could see what homes were nearby, compare what they offered, and start to wrap my head around what life might look like for Mum.

Every home felt different. Some were modern and beautiful on the surface, but lacked warmth. Others were more modest, but filled with the hum of caring voices and thoughtful touches. The people made all the difference –especially the nurses and managers. Their tone, eye contact, and how they spoke to residents said more than any brochure ever could.

I remember walking out of one tour in tears. It just didn’t feel right – and the idea of placing my mother there broke my heart. But then I visited another home that gave me hope, “it smelled like lavender and had fresh scones in the kitchen – that stayed with me.” It wasn’t the fanciest, but it felt safe. Welcoming. Human. The manager answered every question honestly, and the staff knew the residents by name.

That was the moment I realised I could do this – not perfectly, but with care and love.

Finding aged care for someone you love is one of the hardest things you’ll do. It’s okay to cry. It’s okay to feel unsure. But know this: there are good homes out there. There are people who will care for your loved one like you would.

I still wish Mum didn’t need aged care. But I found a home that feels like the next best thing to mine. The nurses greet her by name. They know how she takes her tea.

And while the guilt never fully disappears, I sleep better knowing she’s somewhere safe – and surrounded by kindness.

Moving into aged care is a journey, and it takes a village to support your loved one.

Your first steps to aged care: What to do and where to start?

Navigating the aged care system can feel overwhelming, but understanding the first steps can make the process easier.

It starts with checking eligibility, getting an assessment, understanding costs, and then finding the right care home or support service.

Step 1: Get assessed

To access government-subsidised aged care, you’ll need an aged care assessment under the Single Assessment System.

This assessment determines if you’re eligible for care at home, in the community, or in a residential aged care home.

You may qualify if you:

» are aged 65 or older, or 50 or older if you’re an Aboriginal or Torres Strait Islander person

» have difficulty with everyday activities such as showering, cooking, or moving safely

» or have complex health needs that require ongoing support.

To apply, contact My Aged Care (below).

An assessor will visit you at home (or hospital) to discuss your care needs, preferences, and goals.

What happens after your assessment

Once your assessment is complete, you’ll receive:

» an approval record confirming your eligibility for support

» a support plan tailored to your needs

» and information about potential fees or contributions from Services Australia

Depending on your needs, you may be approved for:

» Support at Home Program – for flexible services to help you live independently at home

» Residential aged care – for ongoing 24-hour care and accommodation

» Respite care – for short-term support for you and your carer

Useful resources

Aged Care home estimator: Calculate the costs of aged care (scan QR code)

Queensland note

The process to access aged care in

All services are delivered through the My Aged Care national system, with local organisations providing care that meets the Aged Care Quality Standards (2025).

Your first steps to aged care: What to do and where to start?

Cont’d

Step 2: Understanding costs

Aged care fees vary depending on your income, assets, and care type. From 1 November 2025, residential aged care costs are regulated under the Higher Standards for Everyday Living Fees (HELF) framework.

Under these rules, you may pay:

» a Basic Daily Fee, capped at 85% of the single basic Age Pension and indexed in March and September each year

» a hotelling contribution and/or non-clinical care contribution (for those with higher means)

» accommodation costs (which can be paid as a refundable deposit, daily payment, or combination)

» and an optional higher everyday living fee (HELF) for premium or lifestyle services

Government subsidies apply based on your means assessment. For people accessing home care from 1 Nov 2025, Support at Home program replaces Home Care Packages and Short-Term Restorative Care. The Commonwealth Home Support Programme will transition no earlier than 1 July 2027.

Step 3:

Finding and choosing a home

Once you’ve been approved for residential care, you can start comparing homes.

Use agedcareguide.com.au/compare:

» locations near family or friends

» room types, costs, and photos

» available services and quality ratings

Visit your shortlisted homes, meet staff, and ask questions about care, lifestyle, and daily routines.

Step 4:

Signing your resident agreement

Once you accept an offer, you’ll receive a Resident Agreement.

This is a legal document that outlines:

» the services and care you’ll receive

» fees and payment options

» your rights and responsibilities

» and the provider’s obligations under the Aged Care Quality Standards (2025)

Take time to review the agreement and seek advice before signing.

You can also ask an aged care financial adviser or legal professional to explain the terms.

Getting started

Before you can access government-subsidised aged care support — whether at home, in the community, or in a residential aged care home — you’ll need to register with My Aged Care.

My Aged Care is the national entry point for all aged care services. It connects older Australians, their carers, and families with government-subsidised care options and information about costs, eligibility, and service providers.

What happens when you contact My Aged Care

When you contact My Aged Care on 1800 200 422 or visit myagedcare.gov.au, a team member will help set up your record and ask questions to understand your current situation.

You’ll need your Medicare card handy to confirm your details.

They may ask about:

» the type of help you currently receive at home

» your ability to manage everyday tasks (such as meals, housework, or transport)

» whether you receive support from a carer or family member

» any health conditions, mobility issues, or recent injuries

» how you are feeling socially and emotionally

» any safety or accessibility concerns in your home

This brief conversation helps My Aged Care decide which level of support and assessment is appropriate for you.

The assessment process –Single Assessment System

From 1 November 2025, Australia introduced the Single Assessment System, replacing both the Aged Care Assessment Team (ACAT) and Regional Assessment Service (RAS).

The new system provides one consistent assessment for all aged care programs. It determines eligibility for:

» Support at Home Program – for people needing help to live independently at home

» Residential aged care – for those who need ongoing, 24-hour care

» Respite care – short-term care in a home or residential setting

An assessor will visit you — usually in person — to discuss your health, living arrangements, preferences, and goals. After the assessment, you’ll receive:

» an approval record showing what services you can access

» a support plan tailored to your needs

» and details about any contributions or fees determined by Services Australia.

Getting started

Support at home program

The Support at Home Program replaced Home Care Packages and Short-Term Restorative Care from 1 November 2025.

The Commonwealth Home Support Programme (CHSP) continues to operate and will transition no earlier than 1 July 2027.

It provides more flexibility so you can choose and adjust services as your needs change.

Support can include:

» personal care and nursing

» cleaning, meals, and home maintenance

» transport, shopping, or social activities

» allied health or therapy services

Your provider will work with you to design a plan that supports your independence and wellbeing.

(scan QR codes) My Aged Care

Visit myagedcare.gov.au for step-by-step guides, service finders, and translated information

Queensland note

All assessments and government-funded aged care services in Queensland are delivered through the national My Aged Care system.

Local organisations such as community health services and not-for-profit providers — deliver the care but must meet the same national Aged Care Quality Standards (2025).

The Gold Standard of Aged Care

Choosing aged care is a significant decision one that deserves trust, empathy, and excellence. At Roshana Bellevue Aged Care, we offer a supportive environment where residents receive individualised care grounded in dignity, clinical expertise, and meaningful connection.

With 99 spacious, light-filled rooms and beautifully maintained grounds, Bellevue provides a tranquil setting for both respite and long-term care. Every detail is thoughtfully designed to offer comfort, safety, and a sense of home.

BOOK A FREETODAYTOUR discover the Bellevue difference

At Bellevue, care is personal. Our team of skilled professionals is available 24/7 to provide tailored support from specialised dementia care and palliative services to genuine, day-to-day companionship.

Residents enjoy a lifestyle that balances peace and engagement. Whether it’s a quiet morning in the sensory room, a shared meal in our inviting dining area, or social time in the garden or BBQ space, every day offers moments of connection and joy.

Costs of aged care: What you need to know

Understanding the costs of aged care is important when planning for yourself or a loved one.

From 1 November 2025, the new HELF framework sets consistent national rules for fees and transparency in residential aged care.

Fee type

Basic daily fee

What it covers

Everyday living costs such as meals, cleaning, laundry and utilities.

Hotelling contribution Extra daily-living costs for higher-income residents.

Non-clinical care contribution Personal care (help with showering, dressing, mobility).

Accommodation costs Your room and accommodation amenities.

Who decides it

Fixed by Government

Higher everyday living fee (HELF)

Optional premium lifestyle or comfort services (enhanced menus, entertainment, private lounges, etc.).

Calculated by Services Australia after your means assessment

Typical amount (as at 20 Mar 2025)

Capped at 85% of the single basic Age Pension and indexed in March and September each year.

Varies by income and assets

Key details

Everyone pays this fee; it applies even when you are on short leave or in hospital.

Applies only if you can afford more; indexed 20 Mar and 20 Sep each year.

Services Australia Capped daily and lifetime limits

Agreed between you & the provider

Depends on room price

Agreed privately with provider Varies by service

Introduced under the 1 Nov 2025 arrangements to ensure fairness between residents.

Pay by refundable accommodation deposit (RAD), daily accommodation payment (DAP), or a combination. Governmentsupported residents pay RAC/ DAC. New rules allow up to 2 % annual retention (capped 10 % after 5 years) on RAD/RAC and DAP indexation in March & September.

Replaces the old “additional” and “extra service” fees; 28-day cooling-off period after signing.

Government assistance and assessments

What you pay depends on a means assessment of your income and assets by Services Australia (or DVA for veterans).

Without an assessment, you won’t receive subsidies & may be charged maximum rates. Assessment results are valid for 120 days. All eligibility assessments for aged care are now conducted through the Single Assessment System, introduced 1 November 2025.

Financial hardship assistance

If you can’t afford your aged-care fees for reasons beyond your control, you can apply for financial hardship assistance.

If approved, the government may pay part or all of your basic, hotelling, non-clinical, or accommodation costs.

Queensland note

The HELF framework and new funding rules apply nationally, including in Queensland. Queensland providers must publish their HELF fee schedules and accommodation prices on the Find a Provider tool and on their own websites.

The most frequently asked questions about aged care costs:

What types of fees apply to residential aged care?

Beyond the Basic Daily Fee, additional costs depend on your financial situation and care needs. These include:

» Non-Clinical Care Contribution (NCCC): Introduced 1 November 2025 to replace the Means-Tested Care Fee. This meanstested daily fee helps cover personal (non-clinical) care and ranges from $0 to around $101.16 per day (indexed March and September). Annual and lifetime caps apply – once you reach $135,318.69 or four years of payments, you stop paying this fee.

Do I have to pay for aged care in Australia?

Yes. All residents in government-subsidised aged care homes pay a Basic Daily Fee, which helps cover meals, laundry and other everyday living costs.

The Basic Daily Fee is capped at 85% of the single basic Age Pension and indexed in March and September each year. The applicable rate is determined at the time of entry.

» Accommodation Payment: Payable as a Refundable Accommodation Deposit (RAD), Daily Accommodation Payment (DAP), or a mix. From 1 Nov 2025, providers may retain up to 2 % per year of a RAD for five years (max 10 %). Residents receiving government support pay a Refundable or Daily Accommodation Contribution (RAC/DAC) instead.

» Higher Everyday Living Fee (HELF): Optional premium services such as enhanced menus or entertainment, agreed privately with your provider. Replaces all former “extra service” fees.

Welcoming Retirement Villages

Enjoy the benefits of community living from the independence of your own, maintenance-free home.

Home Care Options

Stay independent in your home for longer with Home Care packages suited to your needs.

Residential Aged Care

Feel

The most frequently asked questions about aged care costs:

Cont’d

Is it better to pay a RAD or DAP?

It depends on your circumstances. A RAD is a refundable lump sum minus any agreed retention ( ≤ 2 % p.a., max 10 %). A DAP is a smaller ongoing daily payment based on the room price and MPIR ( currently ≈ 7.94 %). Residents on government support pay a RAC or DAC instead. Many choose a mix of both. Professional financial advice is recommended.

Do I have to sell my family home to move into aged care?

Not necessarily. If a protected person (such as a spouse, partner, dependent child or eligible carer) lives there, your home is exempt from the asset test. If no protected person remains, the home’s assessable value is capped at the indexed value set by Services Australia at the time of assessment (for example, $197,735.20 as at 20 September 2025). You can decide whether to sell or keep it based on your financial advice and care plan.

How much do I pay and how much does the government cover?

If you can afford it, you’re expected to pay for your accommodation.

Government help is available based on a means assessment:

» Income below $34,671.20 and assets below $61,500 – the Government pays your full accommodation costs.

» Income above $206,735.20 – you pay the full agreed accommodation price with the aged care home.

» If your income and assets fall between these thresholds, Services Australia works out how much you pay and the Government covers the rest.

You may still be asked to pay the full cost even if your income or assets are below these thresholds, depending on your circumstances and room price.

(Thresholds are indexed in March and September each year. Amounts apply at the time of assessment.)

Other useful resources

(scan QR codes)

Updated Fee Estimator

Calculate current HELF-aligned fees

Financial advisers for Queenslanders

Compare specialists familiar with the new fee rules

Aged Care Guide blog

Articles on budgeting and planning under HELF

Getting help from an aged care expert

Navigating aged care can be complex, with financial, legal, and care decisions that affect your comfort, independence, and long-term wellbeing.

Getting help from the right professionals can make this process smoother and give you confidence in the decisions you make.

Choosing the right expert

The type of help you need depends on your situation. Some people seek financial advice to plan for costs, others need placement support to find the right home quickly, and many families look for legal advice to manage important documents.

When selecting an aged care expert, consider:

» Experience and qualifications – Look for professionals with proven experience in aged care and appropriate certifications (e.g. CFP for financial advisers, legal accreditation for solicitors).

» Memberships – Check that they belong to recognised professional associations such as the Financial Advice Association of Australia or the Queensland Law Society.

» Client feedback – Read reviews on the Aged Care Guide or similar platforms to understand how others have rated their services.

Financial advisers – understanding and funding aged care

The financial side of aged care can be complicated. A specialist aged-care financial adviser can help you:

» Plan for residential and in-home care costs.

» Understand the new fee structure under the HELF framework, including hotelling and non-clinical care contributions.

» Work out how to pay for accommodation through RAD, DAP, RAC, or DAC arrangements.

» Maximise your Age Pension or DVA entitlements.

» Ensure your chosen payment plan supports your lifestyle and estate goals.

Financial advisers can also help families compare whether government support through the Support at Home Program (for care at home) or residential care is the better fit for their needs.

Scan the QR code to find trusted financial advisers at agedcareguide.com.au/s/ financial

Placement consultants – finding the right aged care home

The process of finding and choosing an aged care home can be time-consuming, especially when care needs are urgent.

Aged care placement consultants or care concierges can:

» Assess care needs and personal preferences.

» Identify and shortlist suitable aged care homes.

» Coordinate tours, paperwork, and admission.

» Help negotiate room prices and service inclusions.

» Connect families with available vacancies faster through established provider networks.

Placement services operate across Queensland and can be especially helpful if you live interstate or have limited time to manage the search yourself.

For a list of trusted placement consultants in your area, visit agedcareguide.com.au/compare scan the QR code in this guide or call 1300 186 688 for friendly guidance.

Getting help from an aged care expert

Cont’d

Legal considerations

Before entering aged care, it’s important to ensure your legal documents are current.

Aged care lawyers or elder law specialists can assist with:

» Enduring Power of Attorney (EPOA) –appointing someone to make financial or legal decisions on your behalf.

» Advance Care Directive – recording your healthcare wishes and preferred treatments.

» Wills and estate planning – ensuring your assets are distributed according to your wishes.

It’s best to review these documents before admission so decisions can be made smoothly if health changes occur.

Queensland note

In Queensland, you’ll find a growing network of aged care placement services, legal professionals, and financial planners who specialise in aged-care advice.

All national programs - including the Support at Home Program and the Single Assessment System - operate the same way in Queensland as in other states.

Helpful information

Aged care decisions can feel overwhelming. Seek advice from more than one source to make sure your decisions suit your personal circumstances. Professional advice can help you plan for both the financial and emotional sides of moving into care.

We make finding the right nursing home placement for your family stress free.

Providing independent, professional assistance with all aged care options, covering Northern New South Wales & South East Queensland, including Toowoomba

• 100% independent –no commissions

• Fully disclosed fixed fee

• Confidential meeting

• Explanation of all related costs

• Completion of all documentation including Centrelink/DVA/QCAT forms

• Unique comprehensive facility report

• Submission and follow up of all applications

• Coordination of admission

• Post placement follow up service

• Proudly QLD owned & operated

To learn more, please contact: Julia 0411 220 129 or Jill 0411 701 196 info@agedcareassistance.com.au • www.agedcareassistance.com.au

Finding and choosing an aged care home

Finding the right aged care home is one of the most important decisions you’ll make. The goal is to find a place that meets the individual’s care needs, lifestyle preferences, and comfort — now and into the future.

Start

Complete assessment

Before approaching providers:

You’ll need to have completed an aged care assessment under the Single Assessment System.

This assessment determines eligibility for government-subsidised residential care and provides:

» an approval record,

» a support plan, and

» fee and contribution information from Services Australia.

You can apply for an assessment through My Aged Care

1 Search for providers

From page 81 of this guide, you can find Queensland aged care providers listed by region.

You can also:

» Ask your assessor for referrals to nearby homes.

» Use your referral code to search via the My Aged Care Find a provider tool.

» Call the My Aged Care Contact Centre for additional guidance.

For more detailed information, visit the agedcareguide.com.au

(scan QR code)

Create a shortlist

Use the ‘Shortlist’ tool on agedcareguide. com.au to find homes that suit your needs. Compare them based on:

» Location – Proximity to family, friends, and familiar community connections.

» Accommodation and cost – Room types, pricing, and what’s included.

» Cultural and diverse needs – Whether the home can support specific cultural, religious, or language preferences.

» Availability – Whether the home has current or future vacancies.

» Specific care needs – For example, homes offering memory support, palliative care, or support for complex physical or mental health needs.

» Quality – Review the home’s rating under the Aged Care Quality Standards (2025), which cover Residents’ Experience, Compliance, Staffing, and Quality Measures. These are visible in the ‘Quality’ tab of the Find a provider tool.

Compare providers agedcareguide.com.au/compare (scan QR code)

Queensland note Queensland follows the same national aged care process and fee structure as other states. For region-specific information or help navigating local providers, visit agedcareguide.com.au/ compare (scan QR code)

3 Visit shortlisted aged care homes

Arrange visits to your shortlisted homes. Bring your assessment approval and support plan so providers can tailor information to your situation.

During visits:

» Ask about daily routines, lifestyle activities, and how residents are supported to stay engaged.

» Observe staff interactions, cleanliness, and overall atmosphere.

» Check whether meals, cultural activities, or spiritual services suit your needs.

Consider bringing a friend or family member to help take notes or compare impressions later.

A printable Aged Care Guide Checklist can help structure your observations.

Apply to preferred homes

Once you’ve chosen your preferred options, apply directly to several homes. You’ll need to provide:

» personal and contact details,

» health and care information,

» financial and means assessment details (if relevant), and

» your approval and referral documentation.

Homes are required by law to protect your privacy and handle information securely. If offered a place, you’ll receive a Resident Agreement outlining fees, services, and your rights and responsibilities. Review it carefully and seek clarification before signing.

What to remember when choosing aged care in QLD

As you’ve explored the aged care home options throughout this guide, it’s important to reflect on the unique considerations specific to Queensland. With a fast-growing older population spread across a huge geographic area, Queensland offers a wide mix of residential aged care choices — from metropolitan Brisbane and the Gold Coast to regional centres like Townsville, Rockhampton and Toowoomba, and more remote communities in the Far North and outback. Choosing the right home involves more than just availability; it’s about finding care that aligns with personal needs, values, culture and location. Here are some Queensland-specific considerations when choosing an aged care home:

1 Coastal metro vs regional and remote differences

South East Queensland (Brisbane, Sunshine Coast and Gold Coast) has the highest concentration of aged care homes, including a broader range of premium options and specialist services such as dementia wings and high-care facilities. In regional, rural and remote areas, homes are often more community-based and familiar, but there may be fewer providers to choose from — meaning vacancies can be limited and waitlists more common.

2 Access to health services and hospitals

Queensland has a strong public hospital network, but distances can be significant outside major centres. Consider how close the home is to Queensland Health services, specialist clinics and emergency care, especially for residents with complex or ongoing medical needs. In some regional areas, access to allied health professionals and visiting specialists may be less frequent, so it’s worth asking how the home manages that.

3 Multicultural and specialist support

Queensland is culturally diverse, particularly in the south-east and larger regional cities. Many homes provide culturally and linguistically diverse (CALD) services, including support for residents from communities such as Chinese, Indian, Filipino, Italian, Greek and Pacific Islander backgrounds. Queensland also has a significant Aboriginal and Torres Strait Islander population, and some facilities offer culturally safe care models or partnerships with local First Nations organisations and health programs.

4 Government oversight and standards

Aged care homes in Queensland operate under the national Aged Care Quality Standards. However, service availability and the style of care can vary by region. Use the Aged Care Guide to compare provider performance, accreditation status, compliance history and resident feedback to help narrow your shortlist.

5 Location-based demand

Population growth and retiree migration mean some Queensland areas experience high demand for aged care beds — particularly Brisbane’s inner and bayside suburbs, the Gold Coast, Sunshine Coast, and lifestyle regions like Hervey Bay and the Whitsundays. If you’re looking in these areas, starting early and joining waitlists can make a big difference.

Ready to explore your options?

Visit www.agedcareguide.com.au/ nursing-homes/qld to compare aged care homes in popular suburbs and towns across the state. Use filters to search by services, price, or locationand get a personalised shortlist to make the process easier.

What is respite care?

Respite care provides short-term support for older people when their usual carer needs a break or temporary help is required after illness, injury, or a hospital stay.

It ensures both the older person and their carer can rest, recover, and stay well.

Respite care can be provided:

» in your own home,

» at a community respite centre, or

» in a residential aged care home.

Who can access respite care?

From 1 November 2025, respite care is part of the national Support at Home program.

To access subsidised respite, you must:

» be an older Australian who needs assistance with everyday activities, and

» have completed an aged care assessment under the Single Assessment System confirming eligibility.

This applies whether you live at home, with family, or are temporarily in hospital.

If you haven’t yet been assessed, call My Aged Care (1800 200 422) or apply online to arrange an assessment.

Queensland note

Respite care in Queensland follows the same national rules as other states under the Support at Home Program.

Local not-for-profit, government, and private providers deliver respite, including at-home and residential options.

You can compare availability and services at agedcareguide.com.au/compare or speak with your local provider network.

Helpful tip

Even if you’re not ready to use respite care now, consider registering with My Aged Care early. Having an assessment completed means you can access help faster when it’s needed.

Types of respite

Planned respite

Pre-booked breaks that give carers regular rest or time for other commitments. These can occur at home, in day centres, or residential homes.

Emergency respite

Available at short notice if a carer becomes unwell or unable to provide care.

My Aged Care or Carer Gateway (1800 422 737) can help you find emergency options.

Post-hospital respite

For people recovering from illness, surgery, or injury. Often arranged while long-term supports are being finalised.

How much respite you can receive

You can receive up to 63 days of subsidised respite care each financial year, with possible extensions depending on your situation and carer needs.

This limit applies nationally under the Support at Home Program.

How to arrange respite care

1. Get assessed – Call My Aged Care (1800 200 422) or apply online for an aged care assessment under the Single Assessment System.

2. Search for providers – Use the Aged Care Guide or Find a provider tool to locate services with availability.

3. Book care – Confirm dates and costs directly with your chosen provider.

If you need urgent respite, contact Carer Gateway (1800 422 737) or a local hospital social worker.

What are the costs?

If you use a government-subsidised provider:

» For in-home respite (Support at Home program), you’ll pay a means-tested percentage of the service cost, depending on your income and assets. Some clinical services have no contribution, while independence and everyday-living supports have moderate to higher contributions.

» For residential respite (aged-care home), you’ll pay a Basic Daily Fee capped at 85% of the single basic Age Pension – a Basic Daily Fee capped at 85% of the single basic Age Pension (indexed in March and September each year)”. Optional extras may cost more.

Private respite is also available for those who prefer immediate access without assessment.

Need help finding respite care?

Our team can help you:

» Understand your options

» Find a provider with availability

» Navigate hospital-to-respite transitions

Visit: agedcareguide.com.au/ compare (scan QR code)

Can I access respite care directly from hospital?

Yes, but conditions apply. If you are approved for respite care under the Single Assessment System, you can access respite directly from hospital.

It’s important to have this approval in place before discharge to ensure a smooth transition.

Dementia-specific aged care: What to ask

and what to look for

Caring for someone living with dementia can be emotionally, physically and mentally demanding. As the condition progresses, caring at home may become difficult, leading families to consider residential aged care. There’s no single “right” time to make the move, but key signs include changes in behaviour, increased safety concerns, carer burnout, or the person’s needs becoming too complex to manage at home

Making the move

When considering residential care, look for homes that understand dementia and can meet the person’s needs both now and into the future.

All government-funded aged care homes are required under the 2025 Aged Care Quality Standards to provide dementia-inclusive care. This includes staff training, safe and accessible environments, and tailored lifestyle programs for people living with cognitive impairment. Some homes have specialised memory support units or small-scale living areas that promote familiarity and calm. However, quality still varies—ask questions and visit in person whenever possible.

What

look

for on a tour

» Environment: Calm spaces with natural light, clear signage, and minimal clutter or noise.

» Layout: Smaller homes or “household” models (typically 30–60 residents) often work best for people with dementia.

» Bedrooms: Bright, comfortable, and able to accommodate familiar personal items to create a sense of home.

» Safety: Secure outdoor areas, locked external doors, and unobstructed walkways.

Ask whether residents can bring personal furniture, hang photos, or have a phone line in their room.

Dementia-specific aged care: What to ask and what to

look for

Cont’d

Questions

to ask

» Can residents stay if their condition changes or behaviours become more challenging?

» What dementia-care training do staff complete, and how often?

» Are there specific activities or sensory programs for residents with dementia?

» How does the team manage agitation or “sundowning” in the late afternoon?

» Are families involved in care planning and reviews?

Homes that specialise in dementia care usually offer personalised programs, trained staff, and secure, calm environments designed for wellbeing.

Helpful tip

Bring a printed Aged Care Guide Nursing Home

Checklist to your visits. It helps you compare environments, activities, and staff culture to ensure the best possible fit for your loved one.

Staying

involved Transitioning from a hands-on carer to a supportive family partner can be challenging. Share information about your loved one’s routines, preferences, and calming strategies with the care team. The more staff know, the more consistent and person-centred care they can provide.

Remember that small issues are normal during transition. Communicate early and openly with the Clinical or Facility Manager if concerns arise.

Queensland note

Queensland providers follow the same national dementia-care and assessment requirements as other states.

You can use the Find a provider tool on agedcareguide.com.au to view homes with memory support units or dementia-specialised accreditation.

Access & support You’ll need an aged care assessment under the Single Assessment System to access government-subsidised residential care.

Emergency respite or short-term private care may be available while waiting for an assessment. Some people enter residential care directly after a hospital stay, but eligibility still requires assessment unless it’s an emergency placement.

If not yet assessed, you can call or apply online via My Aged Care

Aged care fees are changing: What you need to know from 1 November 2025

From 1 November 2025, the Australian Government is introducing a new way of funding aged care homes. The aim is to make fees fairer, easier to understand, and more aligned with the real cost of care.

Who will this affect? These changes apply to new residents entering aged care on or after 1 November 2025. If you’re already in care before this date, your existing fee structure stays the same unless you move and sign a new agreement.

What’s changing? A simplified structure will group fees into two main categories:

1 Contributions for Everyday Living Costs

These cover daily services like meals, laundry, cleaning, and gardening.

Basic Daily Fee (BDF): All residents pay this to help cover general living expenses.

Hotelling Supplement:

» Currently paid fully by the government.

» From 1 November, residents who can afford it will contribute.

» The government continues to pay the rest, or all of it for those who can’t afford to contribute.

2 Contributions for Non-Clinical Care

This includes personal support like bathing, dressing, mobility, and activities.

Non-Clinical Care Contribution (NCCC):

» A new means-tested fee based on income and assets.

» Applies only to non-clinical care. Clinical care will be fully government-funded.

» People who can’t afford it won’t be asked to contribute.

Caps and Protections:

» Daily cap: No more than $101.16/day (indexed).

» Lifetime cap: Stops after paying $130,000 or four years in care (whichever is first).

» Contributions under the Support at Home Program count toward the lifetime cap.

3 Higher Everyday Living Fee (Optional Services)

Homes can offer premium extras like upgraded meals or wine. These are optional and charged as Higher Everyday Living Fees – you choose whether to pay for them.

What should I do now?

» Plan ahead: If you’re considering aged care later this year, be aware costs will change.

» Get assessed: Services Australia can help determine what you may need to contribute.

» Stay informed: Fees are indexed and may change over time.

Estimate Costs

Use the Aged Care Guide Calculator to get a personalised cost estimate.

Useful resources

Aged Care home estimator: Calculate the costs of aged care (scan QR code)

Home is where comfort and independence meet – with the right support, you don’t have to do it alone.

What are the first steps when finding home care?

Starting the journey to organise home care for yourself or a loved one can feel overwhelming – but you’re not alone. Whether you’re looking for government-funded services or private help at home, knowing where to begin makes the process much more manageable.

1 Understand what home care is

Home care supports older Australians to stay independent in their own home for longer. Services can include:

» Help with cleaning, cooking or showering

» Transport to appointments

» Nursing or allied health support

» Social connection and companionship

You can choose government-funded home care or pay for services privately. Many people do a mix of both.

2 Check your eligibility

To access government-funded home care, you need to:

» Be 65 or older (50+ for Aboriginal and Torres Strait Islander people), or

» Be younger with a disability, dementia, or other complex needs

You must complete a free assessment through My Aged Care, the Government’s aged care gateway.

Use Aged Care Guide to find and compare trusted providers near you. (scan QR code)

Note: A new government program Support at Home commenced on 1 November 2025, replacing Home Care Packages and Short-Term Restorative Care. The Commonwealth Home Support Programme continues and will transition no earlier than 1 July 2027.

Contributions and access to services may change for new recipients after that date. Visit agedcareguide.com.au/fees for the latest updates.

3 Get assessed

Call My Aged Care on 1800 200 422 or apply online at myagedcare.gov.au to organise an assessment.

Under the Single Assessment System, there are two main assessment types:

» Home support assessment: for entrylevel support at home (e.g., services similar to the Commonwealth Home Support Programme)

» Comprehensive assessment: for more complex needs, including higher-level in-home care supports and eligibility for programs such as residential respite and entry to residential aged care (where appropriate).

An assessor will visit your home to talk through your situation and decide which level of care you’re eligible for.

4 Waitlists and timing

For CHSP, services may start quite quickly. For Support at Home packages, there is usually a waitlist – from several weeks to over 12 months depending on the level of support and where you live.

You’ll receive a letter from My Aged Care confirming your approved care level and your place in the national queue.

5 Choose a provider

Once approved, you can begin comparing home care providers based on:

» Services offered

» Costs and fees

» Availability in your area

» Reputation and customer reviews

Support at Home services are designed to help older Australians stay independent at home for as long as possible. Depending on your assessed needs and approved budget level under the Support at Home program, services can include:

Support at Home services

» Personal care (help with showering, dressing, grooming)

» Cleaning, laundry, and household help

» Meal preparation

» Transport to appointments or social activities

» Shopping assistance

» Nursing or allied health support (e.g., physiotherapy, podiatry)

» Help with medication and health monitoring

» Garden maintenance and home safety modifications

Tailored packages

You can tailor your package to suit what matters most to you. Your provider will work with you to create a care plan that reflects your preferences and priorities. For a full list of services, visit: myagedcare.gov.au (scan QR code)

Costs of home care explained

While Support at Home packages are subsidised by the Australian Government, you may still be asked to contribute toward the cost of your care depending on your financial situation. There are three types of fees you might pay:

Care and Support Contribution

You’ll contribute a means-tested percentage of the service cost, based on your income and assets. There is no set daily fee under Support at Home. Some clinical services remain fully funded, while everyday living supports have moderate to higher co-contributions.

Independence and Everyday Living Contribution

This is a percentage-based contribution toward the cost of independence and everyday-living services where the amount depends on your income and assets.

This contribution replaces the old “income-tested care fee” from the Home Care Package system Additional fees

Check

your contribution estimate

Your Support at Home contributions are protected by a lifetime cap (indexed in March and September). Services Australia will notify you (and your provider) of any contribution amounts that apply based on your income and assets.

Learn more or check your contribution estimate at myagedcare.gov.au

For more information on Support at Home, visit: myagedcare.gov.au (scan QR code)

Important Update:

From 1 November 2025, Support at Home replaced Home Care Packages and Short-Term Restorative Care. Fees and contributions are pay-as-you-use and depend on the service type and your means assessment. For the latest official details, visit myagedcare.gov.au

Scan the QR code or visit agedcareguide.com.au/fees for the latest updates.

For extra services outside the package funding (e.g., higher-end equipment or private services).

Looking for a provider who puts you first?

Care Connect is here to make life easier for you or your loved one, helping you live the life you love.

For care, not profit. Every dollar goes back into improving your care

Trusted for 30 years - supporting over 85,000 clients

Dedicated, local Care Partners – delivering and monitoring tailored care plans

Experts in Home Care – from everyday help through to complex care

Let us take care of the details so you can focus on what matters most. Contact our friendly team today!

Finding and choosing a Support at Home provider

Start here

Choosing the right provider can make a big difference to your quality of life. Here are some simple steps to guide you: Compare providers online

Use the free comparison tool at agedcareguide.com.au/compare to explore local home care providers, see what services they offer, compare costs, and check availability. (scan QR code) Choose a provider who feels right

Some providers may be able to start straight away, while others could have a delay – it’s worth asking early.

A good provider will take the time to understand your goals, listen to what’s important to you, and build a care plan around your lifestyle. Check for

questions Speak directly with providers about your care needs, how flexible their services are, and what fees may apply.

Home care checklist: What to do when you need help at home

Use this checklist to guide you through the key steps in accessing home care — from applying for a package to choosing the right provider.

Checklist

1 Understand your needs

2 Get assessed

3 Understand the costs

4 Compare and choose a provider

Ask about:

q Think about the support you need (e.g. personal care, help with cleaning, transport)

q Consider how often you need support (daily, weekly, short-term or ongoing)

q Call My Aged Care on 1800 200 422 or apply for an assessment online

q Book a free in-home assessment under Single Assessment System (was ACAT/ACAS)

q Prepare by writing down your needs, current health, and home environment

q Learn about government subsidies through My Aged Care

q Find out if you’ll need to pay an income-tested care fee

q Ask about basic daily fees and any additional service fees

q Use trusted tools like agedcareguide.com.au/compare to review providers near you

q Check reviews, availability, service options, and pricing

q Call or meet with at least 1–3 providers to compare

q How care plans are tailored to your goals

q Who will be providing care (same person each time?)

q Cancellation policies, minimum hours, and flexibility

q How they handle feedback or complaints

5 Sign your agreement

6 Review your services regularly

q Review the Home Care Agreement carefully before signing

q Make sure your Care Plan reflects your priorities and needs

q Understand how your funding will be spent and if any unspent funds will carry over

q Schedule a regular care plan review (at least once a year or when your needs change)

q Speak up if something isn’t working – your provider should adapt with you

q Reassess under Single Assessment System if your needs increase and you may need to move to a higher package level

My Aged Care Aged Care Guide

Helpful contacts 1800 200 422

Need help comparing aged care options?

Compare providers: agedcareguide.com.au/compare

For over 35 years, MultiLink has been proudly supporting the Logan community as an approved Aged Care & Disability Service provider and registered NDIS provider.

We assist older Australians, people with disability, and their carers – particularly those from culturally and linguistically diverse backgrounds (CALD) – to remain living safely and comfortably in their own homes while staying connected to their community.

Our Support at Home services are designed to promote independence, dignity, and confidence, with personalised assistance tailored to each individual’s needs.

Each year, we work with consumers from more than 80 cultural backgrounds, with our dedicated team of staff and support workers collectively speaking over 44 languages – ensuring communication is clear, culturally sensitive, and respectful.

Approved Aged Care provider

Approved NDIS provider

We are working in partnership with the agd care individuals supporting them to achieve their goals. Services we can deliver are but not limited to:

• Allied health

• Domestic assistance

• Personal care

• Flexible respite

• Home maintenance

• Social support group

• Social support individual

• Transport

Support at Home Program will replace the Home Care Program from 1 November 2025. MultiLink will continue to work in prtnership with consumers and their familieds to ensure they receive personalised, culturally sensitive, and high-quality care that supports them to live safely, independently, and with dignity in their own homes, while staying connected to their community.

Caring for ageing parents? Don’t forget to care for yourself

Caring for ageing parents is one of the most meaningful things you can do – but let’s be honest, it can also be exhausting. The physical demands, the emotional toll, the guilt of not doing “enough” – it all adds up.

If you’re in this role, you’re not alone. And while your focus is on your loved one, it’s just as important to look after yourself –emotionally and physically.

Start with the heart

Let yourself feel. It’s okay to be overwhelmed, frustrated, or sad. Talk to someone – a friend, a counsellor, another carer. You don’t need to carry this all on your own.

Consider writing a diary or even taking a quiet moment each day to breathe and centre yourself. These small acts of self-kindness can go a long way.

Keep moving, stay strong

Even a 20-minute walk can clear your head. Stretch while the kettle boils. Choose food that fuels you. You don’t need a gym – just small, steady steps to keep your body going as strong as your heart. And sleep. Please don’t trade it away. Without rest, everything feels harder.

How to apply for Carer Allowance and Carer Payment

Carer Allowance

A supplementary payment if you care for someone who needs daily support.

Help is closer than you think

You don’t have to do this alone. Here are some services that support family carers like you:

Carer Gateway 1800 422 737 carergateway.gov.au

Free counselling, coaching, respite and peer support.

Carers Queensland 1800 242 636 carersqld.com.au

Education, advocacy, carer support groups.

Dementia Australia 1800 100 500 dementia.org.au

Support and advice for carers of people living with dementia

Carer Payment

Support for those providing constant care to someone with a disability, medical condition, or an adult who’s frail aged.

Aged Care Guide

Visit agedcareguide. com.au for resources, articles, and information about key services.

At Alzheimer’s Queensland (AQ), we support older Australians achieve wellness, maintain independence, and enjoy social connectedness.

AQ offers compassionate assistance, support, and specialised care through a broad range of 24/7 options including in home care, community support services, aged care residences, allied health, an advice line, and specialised dementia services.

With AQ you will feel empowered, valued, and connected. Our staff are trained in comprehensive care, enabling you to be active and engaged, including in our aged care homes. AQ homes are situated in Garden City (Upper Mount Gravatt), Rosalie, and Windsor.

AQ Multi Service Centres

• Garden City

• Gordon Park

• Ipswich • South Coast • Toowoomba

For community and home support clients, AQ as a care partner offers:

• Flexible respite, at our centres and in your home

• Domestic assistance

• Personal care

• Meal preparation

• Shopping assistance

• Social activities

• Nursing

• Medication assistance

• Home maintenance

• Allied health

• Dementia programs

Community and Home Support services can be accessed under Government funded Home Care Packages (HCP) and the Commonwealth Home Support Program (CHSP). You can also access AQ services privately.

Transport options for seniors: Getting around Queensland

Getting from A to B shouldn’t be a barrier to living well. In Queensland, seniors have access to a range of affordable and accessible transport options that help maintain independence, connection, and community involvement — whether you live in Brisbane, the coast, or a regional town.

Seniors and Pensioner Concession Fares

Seniors Card and Pensioner Concession Card holders are entitled to half-price fares on Translink buses, trains, ferries, and trams across South East Queensland. Fares are automatically discounted when you use your go card or go seeQ card.

Daily cap Travel all day on Translink services for no more than $2.80 (off-peak) with a go card.

Where it applies Brisbane, Sunshine Coast, Gold Coast, Ipswich, Toowoomba, and surrounding areas.

Apply for a go card Online at translink.com.au or by phone

Regional and Long-Distance Travel Discounts

If you live outside South East Queensland, you can access:

QConnect Regional Fares

50% concession fares on local bus routes in regional centres such as Cairns, Townsville, Mackay, Rockhampton, Bundaberg, and Toowoomba.

Queensland Rail Concession Fares

50% discount on long-distance train travel for Seniors Card or Pensioner Concession Card holders.

Pensioner Rail Voucher Scheme

Eligible pensioners receive four free one-way rail vouchers per calendar year on Queensland Rail Travel long-distance services.

More info: queenslandrailtravel.com.au, or call the number below

Community transport services

For those who can’t access public transport easily, community transport provides doorto-door services for medical appointments, shopping trips, and social activities. These services are especially important in rural and regional areas and are often tailored for people with limited mobility.

Eligibility Generally available to people aged 65+ (or 50+ for Aboriginal and Torres Strait Islander people) who have difficulty using regular public transport.

Booking Contact My Aged Care for an eligibility assessment and referral to a local community transport provider under the Support at Home Program

Taxi Subsidy Scheme (TTSS)

Seniors or people with severe and permanent disabilities that prevent them from using public transport may be eligible for Queensland’s Taxi Subsidy Scheme. The scheme subsidises 50% of the total taxi fare, up to a maximum of $30 per trip.

Eligibility Must be a permanent resident of Queensland with a qualifying disability or mobility restriction.

Application Apply online or call the number below for assistance.

Ride-share options such as Uber and 13Cabs can be booked directly or on behalf of seniors.

Uber’s Assist and Comfort services offer additional space and trained drivers for those with mobility aids.

In some Queensland regions, local councils also partner with on-demand community shuttles or volunteer driver programs to fill service gaps.

Forms can be downloaded from the Queensland Department of Transport and Main Roads website or requested by calling the number below.

Scan QR code or access online: https://www.qld.gov.au/disability/ out-and-about/subsidiesconcessions-passes/taxi-subsidy

Contact the Queensland Department of Transport and Main Roads (TMR)

How to compare home care providers after you’ve been assigned a package

From 1 November 2025, in-home care is delivered under Support at Home.

If you previously had a Home Care Package (HCP), you move across automatically. You do not re-apply. Your budget now follows Support at Home rules. CHSP continues separately and will transition later (no earlier than 1 July 2027).

If you’ve recently been approved for the Support at Home program then the next step is to choose a provider to manage your budget and deliver the services you need to stay safe and independent at home. But not all providers are the same, and their pricing, flexibility and service models can vary.

Here’s what to look out for, and what’s considered standard vs optional when it comes to costs.

Step 1: Match services to your needs

Start by identifying what support you need: personal care, help around the house, nursing, transport, or social outings. Some providers are better with complex care, others focus on companionship and wellness.

Step 2: Understand the fees: What’s standard vs optional?

Important note: Under Support at Home, providers must publish clear standard prices (often bundled or itemised differently from HCPera fee structures). Use the table below as a comparison aid only and always request a onepage monthly example showing your total hours of care and any out-of-pocket costs.

Tip: Ask how they’ll tailor services to your care plan and if they’re able to adapt as your needs change.

Fee Type

Care management fee

Package management fee

Hourly rates

Exit fees

Set-up or onboarding fee

Top-up or private fees

What’s common What Some Providers Do

Often shown as a coordination component (previously ~15–20% under HCP).

May be bundled into service rates or shown lower.

Previously shown as 10–15% under HCP. May be capped, reduced or absorbed.

Commonly around $55–$75/hr for personal care, cleaning, nursing, etc.

Historically up to $500.

Rates vary — ask for a full price list.

Many have removed this.

Sometimes a one-off to start services. Often waived to attract new clients.

Optional if you need more support than your budget covers.

Flexible private-pay options available.

Tip: Look beyond percentages. Ask, “How many direct care hours will I get each month after all costs?” (Background on the new pricing approach: providers set and publish reasonable, transparent prices under Support at Home.) myagedcare.gov.au

Karen, 71, starts her week at our Aspley Hub doing what she loves – keeping active, connected and living life her way.

Right at Home are leaders in quality home care and support, delivering services that allow our clients to remain safe and independent in their own home. We serve government funded and private pay clients. Your local Right at Home families in Queensland are ready to look after yours when you can't.

• 24/7 On Call & 24/7 Care Service

•

• Supervised, Individual Care Plan

•

• Approved Support at Home Provider for independence, everyday living and clinical services as well as services within the AT-HM, Restorative and Palliative Care Pathways.

•

• Complex Nursing Care

•

* Check your local Right at Home office

•

• Disability & NDIS Support*

• Flexible, Reliable, Certified Carers

• Post-Operative Care

• Hospital In The Home*

•

• Personal & Companion Care

How to compare home care providers after you’ve been assigned a package

Cont’d

Step 3:

Look for flexibility

Can you choose your own support worker? Will they use your preferred physiotherapist or cleaner? Providers who offer flexibility and control usually deliver a more personalised experience.

Step 4:

Check for cultural fit & reputation

Ask friends or family for recommendations, read reviews, and speak with providers about language or cultural preferences. A good provider will listen and tailor your plan.

Step 5:

It’s OK to change providers

You’re not locked in. If the fit isn’t right, you can switch. Your arrangements move with you and a new provider can support the transition.

Ready

to compare?

Aged Care Guide

Shortlist local providers by services, fees, reviews and location, then enquire directly.

Compare providers

agedcareguide.com.au/compare Prefer to talk it through?

Speak with the Aged Care Guide team for help narrowing your shortlist and questions to ask on your first call.

Need help comparing aged care options?

Technology and tools to help you stay home longer.

A guide to home safety & modifications for older people

Home safety and smart modifications are important considerations to remain independent for longer.

As we age, our homes should continue to be a place of comfort, not risk. But everyday activities – like getting in and out of the shower, climbing stairs, or simply reaching up into a cupboard – can become more difficult and potentially dangerous over time. That’s why home safety and smart modifications are important considerations to remain independent for longer.

Common home hazards

Even the most familiar home can present safety risks. Here are some of the most common concerns:

» Slippery floors, especially in bathrooms or kitchens

» Poor lighting, which increases the risk of tripping or falls

» Steps or uneven surfaces at entrances or within rooms

» Cluttered spaces that limit movement or access to mobility aids

» Hard-to-reach storage that requires bending or stretching

» Bathrooms without rails or seating, which can become high-risk zones

A professional home safety assessment can help identify which modifications may reduce these risks and support your mobility and wellbeing.

Types of home modifications

Home modifications can range from basic equipment to major structural changes, depending on the needs of the individual.

Simple modifications

» Grab rails in bathrooms, toilets, or along hallways

» Non-slip flooring or floor mats

» Shower chairs, hand-held shower heads

» Lever-style door handles and tap turners

» Ramps or threshold wedges for easier entry

Complex modifications

» Bathroom renovations (e.g. walk-in showers, raised toilets)

» Stair lifts or platform lifts

» Kitchen redesign for accessibility

» Widened doorways for mobility equipment These changes don’t just support safety –they promote independence and dignity.

A guide to home safety & modifications for older people

Cont’d

What funding is available?

The Australian Government offers financial support for eligible seniors through several programs:

1. Commonwealth Home Support Programme (CHSP)

» For older people needing entry-level support to remain at home

» Geat2GO initiative provides up to $2,500 per year for essential home modifications and assistive technology

» Covers equipment such as handrails, ramps, mobility aids, and bathroom modifications

» Requires a My Aged Care assessment (call 1800 200 422)

2. Support at Home

» For those with ongoing care needs replacing HCP and STRC

» Home modifications can be included as part of your care plan, based on safety, mobility, and clinical recommendations

» Must be arranged through your approved provider

3. Department of Veterans’ Affairs (DVA)

» Through the Rehabilitation Appliances Program (RAP), eligible veterans can access home modifications and medical equipment

» Requires clinical assessment and approval

4. National Disability Insurance Scheme (NDIS)

» For Australians under 65 living with disability

» Funding available for home modifications related to functional needs

5. Local councils and state-based schemes

» Some QLD councils offer small grants or rebates for home safety equipment (e.g., rails, ramps, smoke alarms).

» The QLD Government’s Home Assist Secure program may assist with equipment for medical treatment or mobility.

How to get started

q Get Assessed

» Contact My Aged Care for a home support assessment

» For veterans, speak to your GP or healthcare provider

q Consult an Occupational Therapist (OT)

» OTs recommend modifications tailored to your abilities and home layout

q Choose Trusted Providers

» Work with licensed builders or modification specialists familiar with accessible design

» Ask if they have experience delivering CHSP/HCP-funded services

q Stay Proactive

» Don’t wait until after a fall or hospital stay – early modifications can prevent incidents and preserve independence

A safer home = a longer stay at home

With the right modifications and support, ageing in place can be a safer, more enjoyable experience. Whether it’s a simple grab rail or a full bathroom redesign, government-funded home modifications are designed to help you stay in control of your life – and your home – for as long as possible.

For more information, visit: myagedcare.gov.au

QR code)

Smart assistants & voice-controlled devices

For many older people wanting to stay safe, connected, and independent at home, today’s smart technology offers more support than ever before.

From voice-activated assistants to motion sensors and health trackers, these tools are reshaping how we care – offering practical help with daily routines, early warning for health concerns, and peace of mind for families.

Voice-controlled support

These help with daily tasks, communication, and emergency prompts:

» Google Nest Hub / Google Home

» Amazon Echo / Alexa

» Apple HomePod with Siri

Benefits:

» Voice-activated calls or reminders for medication, hydration and appointments

» Integration with other smart home devices

» Can be set to check in with family (e.g., “Alexa, call my daughter”)

Security & surveillance cameras

These help detect unusual activity, intruders, or monitor wellbeing:

External cameras

(e.g. Ring, Arlo, Google Nest Cam):

» Motion alerts for unusual movement around doors or driveways

» Two-way audio for communication

» Cloud or app-based monitoring by family

Internal cameras:

» Can be useful in shared areas like kitchens or hallways (with informed consent)

» In dementia care, used cautiously to monitor agitation or wandering

Ethical Note: Always consider dignity, privacy, and legal guardianship. Consent is key unless covered under substituted decision-making frameworks.

Activity & movement sensors

These track daily patterns, sending alerts for concerning changes (e.g., no bathroom visits overnight):

» Bed exit alarms (detect when a person leaves the bed and doesn’t return)

» Motion sensors in hallways, kitchen, or bathrooms

» Door sensors (e.g. wandering alerts if someone exits at night)

Cognitive & behavioural monitoring tools

Emerging technologies that monitor behavioural changes linked to cognitive decline:

» AI-powered home sensors: detect changes in routines (e.g. eating, sleeping)

» Smart pill dispensers: log and alert when medications are missed

Health monitoring devices

Used to track and alert carers to changes in health:

» Smartwatches with heart rate, blood oxygen, or fall detection (e.g. Apple Watch, Fitbit, Samsung Galaxy Watch)

» Blood pressure cuffs and glucose monitors that sync to caregiver apps

» Emergency pendants with vital sign tracking

For people living with dementia:

» Wander management systems (e.g., wearable GPS trackers with geo-fencing)

» Smart locks with caregiver-controlled access

» Voice reminders: automated voice cues throughout the home (“It’s time to eat”)

» Interactive robotic comfort pet: Designed to provide emotional support and companionship for older adults

Other assistive tech:

» Automatic lights (triggered by motion to prevent falls at night)

» Smart plugs: remotely control or schedule appliances

» Leak and smoke detectors: send alerts to family/caregivers

The right tech = confidence to live independently

With the right mix of tools and thoughtful setup, smart technology can support independence, safety, and a stronger connection to loved ones.

Moving into care is about more than a place to live – it’s about support, dignity and peace of mind.

Preparing for the next chapter: A guide for families and older Australians

What you’ll find in this section:

1 The emotional journey

» Coming to terms with change, loss, and new beginnings

» Supporting autonomy, identity and dignity when moving into care

» Advance Care Planning: Making your values known and respected

2 Practical realities & speaking up when it matters

» What daily life in aged care looks like

» Food, dining, and activity options

» How concerns and complaints are managed

Entering aged care is a significant life transition – one that can bring mixed emotions, big decisions, and important conversations. Whether you’re considering residential care for yourself or a loved one, this section is here to support you with clarity, empathy, and practical guidance.

Like any major life event – a new job, a new home, or retirement – this move is also a time to pause, reflect, and plan. From reviewing your legal arrangements to talking about care preferences, it’s about ensuring the next chapter is one of comfort, dignity, and choice.

We know it’s not always easy. Change rarely is. But with the right information and support, it can be a step toward greater peace of mind – for everyone involved.

» Ways to speak up or advocate for a loved one

3 Legal and life planning

» Getting your affairs in order (without being overwhelmed)

» Understanding wills, power of attorney & enduring guardianship

» Protecting your health and financial wishes for the future

4 Forward planning with purpose

» Yes, this includes funerals – but it’s not about endings

» Learn how to honour a life well lived and support those left behind

» Featuring expert guidance and trusted services

Transitions into aged care: “Am I doing the right thing?”

1 Navigating the emotional transition into aged care – for families and their loved ones

Moving into aged care is never just a logistical decision. For many families, it is a decision wrapped in years of caregiving, emotional highs and lows, and the quiet heartbreak of watching someone you love need more support than you can give. This transition often marks a shift in roles, routines, and relationships – and for both the older person and their family – it can feel like a major life loss before it begins to feel like a new beginning.

2 From the family carer’s perspective

If you’re helping your parent or partner move into aged care, chances are you’ve spent countless hours worrying, researching, and caring for them at home. When the move finally happens, even when it’s the right call, the emotional weight can be overwhelming.

You may experience:

» Guilt – “Should I have tried harder?” “Could we have kept them home a bit longer?”

» Relief – followed by shame for feeling that way

» Grief – a sense of loss for what life used to be

» Stress and fatigue – from juggling family, finances, logistics, and decisions

» Disconnection – from a role that once defined your daily life These feelings are deeply human. Loving someone doesn’t mean doing everything alone – it means doing what’s best for their care, even when it’s hard.

3 From the older person’s perspective

For the person moving into care, the emotional toll can be quiet but profound. It can feel like a loss of control. A shift from home to facility. From being independent to being “looked after.”

Even when care is excellent, the transition can challenge a person’s identity and sense of purpose.

Common emotional responses include:

» Grief – for their home, their freedom, even their former self

» Fear – of what this next stage holds

» Loneliness – surrounded by strangers, routines, and rules

» Loss of autonomy – meals at set times, limited say in daily decisions

» A quiet sadness – the unspoken realisation that this might be their final move

4 Self-determination, even in care

Psychologists refer to Self-Determination Theory, which says people thrive when three basic needs are met:

» Autonomy – the ability to make choices

» Competence – the ability to do things that matter

» Relatedness – feeling connected to others

A move into care can challenge all three. But with the right support, these needs don’t have to disappear – they just need to be reimagined

5 How to support a dignified, meaningful transition

Whether you’re a family member or a care worker, small things can make a huge difference in preserving a person’s identity, dignity, and wellbeing during this vulnerable transition.

» Involve them in decisions – Let them choose the facility, help pack, pick their bedding or photos for the room. Small choices are powerful.

» Preserve routines – Morning tea at 10am? A daily walk at 4? These rituals can anchor a person in unfamiliar surroundings.

» Celebrate their independence –Encourage them to speak up, move freely, participate in activities, and set their own pace.

» Be present, but not overbearing –Regular visits, shared meals, or phone calls help maintain connection – but also allow space to adapt.

» Name the emotions – Grief, fear, anger, guilt – they’re all valid. Normalising these feelings helps everyone process them more gently.

6 A new chapter, with compassion

This may be a new chapter – but it doesn’t have to be a loss of self. With empathy, honesty, and support, families and older people can navigate this transition together, not as the end of something, but the beginning of a different kind of care. One still rooted in love, dignity, and connection.

Wondering about the lasting effects of polio on your loved ones?

Here are the realities of post-polio conditions in Australia.

Many locally born and immigrant Australian residents who had polio in the past are now experiencing Post-Polio Syndrome (PPS). This condition shows up decades later as:

COMPLEX FATIGUE

SLEEP DIFFICULTY

MIXED WEAKNESS

BREATHING PROBLEMS

COMPLEX PAIN

DIFFICULTY STAYING WARM

Even if their childhood polio was mild (flu-like with no paralysis), they are still at risk for developing PPS. Watch for changes in their mobility or their energy levels that may indicate new challenges.

Managing PPS symptoms and ability changes can be difficult. Open, supportive conversations with your loved ones about post-polio can be empowering - it can help them to adjust and to plan for the future.

Take some time to learn about post-polio. Encourage your loved ones to share their experiences and let them know they have your support.

contact@polioaustralia.org.au

Grieving before they’re gone

1 Understanding the silent grief of dementia

When someone you love is diagnosed with dementia, the grief often begins long before the final goodbye. It’s a quiet, confusing kind of mourning – because they’re still here, but slowly slipping away. This experience, sometimes called “ambiguous loss” or “anticipatory grief”, affects many families and carers. It can be difficult to name, harder to explain, and even harder to process – because the person you love is still alive, yet no longer the version you once knew.

2 What does this grief feel like?

Grieving someone with dementia often comes in waves. It can begin with the diagnosis, swell as memories fade, and continue as personalities shift and daily conversations become harder.

You may grieve:

» The loss of shared memories or conversations.

» Their former personality or sense of humour.

» Their independence and decisionmaking.

» Your own role in the relationship (partner, child, friend, carer).

And this grief often carries guilt: “How can I grieve someone who is still alive?” or “I should be grateful they’re still here.”

3 The Science of “ambiguous loss”

Coined by Dr Pauline Boss, ambiguous loss refers to the type of loss that occurs without closure or certainty. Dementia fits this definition painfully well – the person is physically present, but psychologically altered. Unlike other kinds of loss, this one offers no clear endpoint, no ritual, no social permission to grieve.

Research shows that carers of people with dementia often experience:

» Higher rates of prolonged or complicated grief.

» Increased emotional exhaustion and burnout.

» Feelings of isolation, especially when friends don’t understand the slow, living loss.

Understanding that what you’re feeling is grief – real, valid grief – can be the first step toward healing.

The stages of grief – when goodbye takes years

The five stages of grief – originally outlined by Elisabeth Kübler-Ross – don’t always follow a straight line, especially with dementia. But they can still help make sense of what you may be feeling:

1. Denial – “Maybe it’s just forgetfulness.”

2. Anger – “This isn’t fair. They don’t deserve this.”

3. Bargaining – “If I just try harder to connect, maybe they’ll come back.”

4. Depression – “I miss them. And they’re right in front of me.”

5. Acceptance – “They are still here in new ways. I can love them differently now.”

You might cycle through these stages again and again. That’s normal.

5 Ways to cope with living grief

» Acknowledge the grief – It’s real, and it deserves your compassion.

» Seek support – Counselling, carer groups, or online forums can offer relief.

» Create new moments – Focus on connection, even when words are few.

» Celebrate small wins – A smile, a laugh, a moment of clarity.

» Take breaks without guilt – You can love deeply and still need space.

Support services

They are still here – and so are you

Grieving someone with dementia is complex and lasting. It’s okay to feel heartbroken, tired, and grateful all at once. What matters most is that they feel loved — and that you care for yourself, too.

For carer support services and dementia advice, call the National Dementia Helpline or visit dementia.org.au (scan QR code)

National Dementia Helpline

Talking about ageing, changing needs, and care – with compassion and courage.

Conversations about ageing or shifting independence can feel overwhelming. But avoiding them can lead to confusion, missed opportunities, and unspoken wishes. Whether you’re a partner, child, or the older person yourself, gently weaving these talks into daily life can build shared understanding and peace of mind.

1 Tips to approach the conversation:

» Choose the right moment – quiet and comfortable helps

» Lead with love – “I want us to plan together”

» Be specific – “After the fall, I’ve thought more about support”

» Listen with patience and openness

These conversations are about dignity — and they can strengthen connection.

Let’s talk about the inevitable – gently:

Talking about death won’t make it happen – but silence can prevent us from honouring wishes or preparing well.

These talks are about showing up for one another.

3 Why it’s worth it:

» Reduces fear and confusion

» Respects emotional, cultural, or spiritual needs

» Lightens the load on loved ones

Just starting the conversation matters.

Forward planning with purpose

Forward planning means your wishes are clear – and your loved ones are supported.

Legacy, funeral planning & honouring a life

Talking about death isn’t easy – but planning ahead can ease the burden for everyone. It’s not just about logistics or legalities. It’s about honouring a life well lived and making sure that, when the time comes, things are carried out with care and clarity.

Why planning matters

Just as we plan for a birth or a wedding, planning for end-of-life helps loved ones feel more prepared and less overwhelmed. Whether it’s choosing between a burial or cremation, deciding on music or readings, or documenting preferences for a memorial, having these conversations early ensures wishes are respected.

A personal legacy

Legacy is more than just paperwork – it’s about stories, values and memories. Many people choose to leave a personal mark: writing letters to loved ones, recording a short video, creating a memory book or nominating a cause for donations in their name. These are simple but meaningful ways to leave behind something lasting.

Funeral planning basics

You don’t need to know all the answers, but a few early decisions can make a big difference. Consider:

» Appointing someone to manage your funeral arrangements.

» Pre-selecting a funeral director or service.

» Documenting music, poems, or religious/ cultural preferences.

» Noting if you’d prefer a smaller private ceremony or public celebration.

Prepaid funeral plans are also an option, offering financial and emotional relief for families later.

Support when it’s needed

For those supporting a loved one through this process, grief can begin long before the final goodbye. Take time to talk, listen and ask what’s important to them. When the time comes, having a plan already in place allows families to focus on what matters most – being there for each other.

Preparing for the end doesn’t mean giving up –it means showing up, with love and intention.

Planning ahead: Advance Care Planning (ACP)

Making sure your voice is heard, even if you can’t speak for yourself

Advance Care Planning is all about making your healthcare wishes known before you’re ever in a situation where you can’t make decisions yourself – such as during a serious illness or after a medical emergency.

It gives you the opportunity to say what matters to you, and it gives your loved ones peace of mind knowing they’re doing what you would want.

What is an Advance Care Directive?

An Advance Care Directive (ACD) is the legal document you complete as part of your planning. It outlines:

» The types of treatment you would or wouldn’t want (like life support, CPR, or feeding tubes).

» Your preferences for comfort and care (such as pain relief, staying at home, or cultural/religious wishes).

» Who you want to make decisions for you if you’re unable to.

Do I need one?

You don’t have to have one, but it’s strongly encouraged – especially if:

» You’re moving into aged care.

» You’re managing a long-term illness or dementia.

» You simply want to stay in control of your future healthcare.

Aged care homes will usually ask about this when you move in. While it’s not required by law, it helps staff deliver care that respects your values and choices.

How do I get one?

You can start the process by:

» Talking to your doctor or aged care provider.

» Visiting advancecareplanning.org.au to download forms for your state or territory.

» Appointing a trusted person to act on your behalf (often called a substitute decisionmaker or enduring guardian).

Things to include in your plan:

» “If I can’t recognise my family, I want comfort care only.”

» “I would want every medical treatment if there’s a chance of recovery.”

» “I’d like music or prayer during my care.”

» “I do not want to be transferred to hospital unless necessary.”

Advance Care Planning helps you stay in charge of your care – even when life doesn’t go to plan. It’s not just about preparing for the end – it’s about protecting your values and giving your loved ones confidence in doing what’s right for you.

Advance Care Planning Services

For more information, visit advancecareplanning.org.au (Scan QR code)

Funerals: A thoughtful approach to planning ahead

Why pre-planning matters

Choosing a funeral director early means your wishes, or those of your loved one, are respected and carried out without urgency. It also ensures key details - such as burial or cremation preferences, cultural or religious practices, and service arrangements - are documented and communicated in advance.

Choosing the right Funeral Director

Recommendations matter: Ask friends, family, aged care staff or your GP for referrals.

Services provided: Ask what’s includedtransport, paperwork, service coordination, viewing, or cultural rituals.

When moving into an aged care home, families are often asked whether a funeral director has been nominated. While it may feel confronting, having these details organised in advance can ease emotional and practical pressure when the time comes. Making decisions during a time of grief can be overwhelming - planning ahead gives families clarity, confidence, and peace of mind.

Communication & care: Choose someone who listens, explains clearly, and offers compassionate support.

Transparency on costs: Request a full itemised quote and clarify which services are optional.

Cultural & personal fit: Make sure they can honour spiritual, cultural or family preferences. Use the directory: Aged Care Guide

What happens after a resident passes away?

When a resident passes away in an aged care home, the staff will contact the nominated next of kin and, if a funeral director has been selected, arrange for them to be notified. The home will typically assist with initial paperwork and provide time for family and friends to visit, say goodbye, and begin making arrangements.

In Queensland, Simplicity Funerals has been a trusted and approachable presence. Over the past five years, we’ve had the honour of supporting more than 8,000 families, always with respect, empathy, and simplicity.

Our commitment goes beyond the service itself: our team is deeply involved in the community, taking part in local events, offering guidance, and building meaningful connections. Each team member is dedicated to making difficult times a little easier, with genuine care.

Planning ahead: Wills, powers of attorney & enduring guardianship

Protecting your choices, values and future wellbeing

As we age, having the right legal documents in place helps ensure your wishes are followed – and it takes pressure off your loved ones during difficult times.

There are two main areas to plan for:

» Your money and property

» Your healthcare and lifestyle decisions

Here’s a guide to the most important tools:

Enduring power of attorney (financial)

» What it does: Lets you appoint someone you trust to manage your money and property – such as paying bills, accessing bank accounts, or selling assets if needed.

» When it takes effect: You choose. It can start immediately or only if you lose capacity.

» Why it matters: Without this, no one –not even your partner – can legally access your finances unless they apply to the courts.

Enduring power of attorney (medical) (note: varies by state)

» What it does: Allows someone to make healthcare and medical treatment (and financial matters, if you choose) decisions on your behalf.

» Where it applies: Used in some states such as Victoria and Queensland.

» Why it matters: Ensures someone who understands your values can make informed decisions if you’re unable to speak for yourself.

What does an executor of a will do?

Understanding how this role differs from Powers of Attorney and Guardianship.

An executor is the person named in a will to carry out the wishes of someone after they have died. It’s a role that only begins after death, and it is different from the role of Enduring Power of Attorney, which apply while someone is still alive but may have lost capacity.

The Executor’s key responsibilities:

» Locate and secure the will

» Apply for probate, if required (a legal process confirming the will is valid)

» Arrange the funeral (if not already planned or prepaid)

» Notify banks, Centrelink, super funds, and other institutions

» Identify and value assets and debts

» Distribute the estate according to the will

» Manage tax returns and financial closures

» Deal with disputes or legal claims against the estate

It’s a job that can take months, sometimes over a year, depending on the complexity of the estate.

Planning ahead: wills, powers of attorney & enduring guardianship

Executor vs. power of attorney: What’s the difference?

Role

When it applies

Executor After death

Enduring power of attorney

While the person is alive (but lacks capacity)

Who should you choose?

The executor should be someone:

» You trust to act responsibly

» Who is organised, willing, and emotionally prepared

» Ideally, not much older than you. Many people choose a family member, close friend, or solicitor. You can also appoint joint executors if needed.

What it covers

Carries out the will, distributes estate, finalises legal/financial matters

Manages finances, banking, property decisions

Key things to know

» You can appoint different or the same people for each role

» These roles are legally binding and remain in effect if you lose capacity –unlike general powers of attorney.

» Rules vary by state, so check local requirements or speak to a solicitor.

» Make sure your appointed decisionmakers know your wishes and have access to the documents when needed.

Putting these documents in place now protects your independence and peace of mind.

Understanding retirement living: How it works and what it costs

Retirement living is an increasingly popular option for older Australians who are ready to downsize, want more lifestyle, and less home maintenance - all while staying independent. But how does it actually work? And what does it cost?

What is retirement living?

Retirement villages are purpose – built communities for older people, offering private dwellings with access to communal facilities like gardens, clubhouses, or social activities. They’re designed for people who can live independently, but who want connection and support close by.

How do you enter a retirement village?

Moving into a retirement village is typically a private arrangement – not subsidised by the government. You’ll usually pay an entry contribution, which can vary widely depending on the village and location.

While it might feel like buying a home, you’re usually entering into a lease or licence agreement rather than owning the property outright.

For example, you might pay $450,000 to move into a two-bedroom unit in a retirement village. While living there, you’ll pay a weekly service fee – often around $550–$700 per month – to cover things like gardening, maintenance, security and communal facilities.

When you leave, the village operator will deduct an exit fee (also called a deferred management fee) from your original entry payment. This is commonly 30%–35% of your entry price, calculated over a set period (e.g. 10% per year over three years). In this case, if your original contribution was $450,000, you might receive around $292,500 back after a 35% exit fee is applied.

Every village has a different financial model, so it’s essential to read the contract carefully, ask questions, and seek advice before signing.

Understanding retirement living: How it works and what it costs

Cont’d

What if you need more help over time?

You don’t need to move out the moment you need extra support. Many people in retirement villages apply for a Home Care Package – a government-subsidised service that can bring help right to your door. Whether it’s cleaning, meals, transport or personal care, these services can help you stay in your unit and remain independent for longer.

A continuum of care

If you’re lucky, some modern villages now offer a continuum of care – meaning they include aged care homes on-site or nearby. This setup can make transitions smoother if your needs increase over time, keeping you close to your community and support networks.

Looking to explore your options?

Visit agedcareguide.com.au/compare to view and compare retirement living communities, aged care services and home care providers in one place.

Planning ahead today can help you stay in control tomorrow.

Aged Care Guide Compare (scan QR code)

Find aged care services and providers in your local area – with ease.

In-home care services

The following pages list approved in-home care service providers and the types of support they offer to help older Australians remain independent in their own homes. From government-funded options like CHSP and DVA programs to private care and specialist services, these tables outline what each provider offers at a glance.

For additional information or to confirm service availability in your area, contact providers directly using the contact details listed, or visit agedcareguide.com.au and search for them by name.

CHSP Funded Services

The Commonwealth Home Support Programme (CHSP) funds providers to deliver entry-level support that helps older people stay at home. Services may include domestic help, transport, nursing, home maintenance, and allied health. Providers must follow CHSP service guidelines to ensure appropriate care.

Private Funding Available

Private funding means paying for home care services directly, without government subsidies. It offers faster access, more provider choice, and flexibility – ideal for those not yet approved for funding, waiting for a package, or needing extra support beyond what’s included in their current plan.

DVA Services

The Department of Veterans’ Affairs (DVA) supports eligible veterans and their families with a range of in-home care services. These include Veterans’ Home Care (VHC) for basic support, Community Nursing for more complex needs, respite care, and household assistance – to help veterans remain independent at home.

VHC Services

Veterans’ Home Care (VHC), funded by DVA, provides basic in-home help for eligible veterans and dependents. Services include personal care, domestic help, garden and home maintenance, and respite. VHC is best suited for those needing low-level support –not complex or high-care services.

In-home Care Services

Abbreviations

HC High Care

LC Low Care

AC Aged Care

ACAT Aged Care Assessment Team

ACF Aged Care Facility

Aged Care Service

Aged Care Service(s)

Apts Apartments

Assoc Association

ATSI Aboriginal, Torres Strait Islander

Aust Australia(n)

CALD Culturally and Linguistically Diverse

CBC Centre Based Care

CC Community Care/Care Community

CDC Consumer Directed Care

CHSP Commonwealth Home Support Programme

Cncl Council

Cnr Corner

Com’ty Community

Coop Cooperative

Corp Corporation

CS Community Service(s)

Ct Court

Ctr Centre

D Divider

DAP Daily Accommodation Payment

DBMAS Dementia Behaviour Management Advisory Service

Dem Dementia

Dis Disability

Dist District

DRC Day Respite Centre

DTC Day Therapy Centre

DVA Department of Veterans’ Affairs

Estn Eastern

Fac Facility

Fmr Former

Gdns Gardens

HC or H/Care Home Care

HS or H/Serv Health Service(s)

HCC Home Care Community

HCS Home Care Service(s)

HCSS Home & Carer Support Service(s)

HL Healthy Living

Hlth Health

Hosp Hospital

HSP/S Home Support Program/Service(s)

HSS Home Support Services(s)

IBC Inside Back Cover

IFC Inside Front Cover

IHC In Home Care

IL Independent Living

ILU Independent Living Unit(s)

Indep Independent

IT Information Technology

LGA Local Government Area(s)

LGBTIQ+ Lesbian Gay Bisexual Transgender Intersex Queer

LHD Local Health District

Lwr Lower

Maint Maintenance

Mem Memorial

Metro Metropolitan

MPHS Multi Purpose Health Service

MPS Multi Purpose Service

Mt Mount

NH or N/Home Nursing Home

N/hood Neighbourhood

NESB Non-English Speaking Background

NRAS National Rental Affordability Scheme

Nth(n North(ern)

NW North West

OBC Outside Back Cover

PAG Planned Activity Group(s)

Pk Park

Prog

Program(s)

Pt Port

Pnt Point

RAC

Residential Aged Care

RAD Refundable Accommodation Deposit

RAS Regional Assessment Service

RC Residential Care

Reg Regional

Res Residential

RLU Retirement Living Unit(s)

RV Retirement Village

SBRT Severe Behaviour Response Teams

SAH Support at Home

SE South East(ern)

Serv Service(s)

SL Supported Living

Soc Social

SRS Supported Residential Service

SSG

Social Support Group(s)

Sth South

Sthn Southern

STRC Short Term Restorative Care

Supp

Support/Supported

SW South West(ern)

Tce Terrace

TCP Transition Care Program(s)

VHC Veterans’ Home Care

Vlg Village

W/Centre Wellness Centre

Wstn Western

Support at Home

If you’ve been approved for a government-funded Support at Home (SAH), you have the option to choose an approved provider to deliver the care and support you need at home. These services are designed to help you stay safe, comfortable, and independent in your own home for as long as possible. Some providers offer support in just one local area, while others may service a wider region – so it’s worth comparing what’s available near you.

How to use the following pages

On the following pages, you’ll find an alphabetical list of approved Support at Home providers, organised by region to help make your search easier.

To simplify things further, each of the 9 regions has been broken down into local council districts. Use the maps and lists on pages 88-89 as a quick reference to find your region and council group. For example, Noosa is grouped under South West and colour coded to match.

A simpler way to search

The directory is arranged in alphabetical order to help you find services quickly and easily. Each provider is listed with a contact phone number – so you can reach out directly and speak to someone without needing to go online.

Should you need more detailed information about any provider, visit agedcareguide.com.au and search for them by name.

Regional QLD Metropolitan & Surrounds

Far North

01. Aurukun

02. Burke

03. Cairns

04. Carpentaria

05. Cassowary Coast

06. Cook

07. Croydon

08. Douglas

09. Doomadgee

10. Etheridge

11. Hope Vale

12. Kowanyama

13. Lockhart River

14. Mapoon

15. Mareeba

16. Mornington

17. Napranum

18. Northern Peninsula

19. Pormpuraaw

20. Tablelands

21. Torres

22. Torres Strait Island

23. Weipa

24. Wujal Wujal

25. Yarrabah

39. Banana

40. Barcaldine

41. Barcoo

42. Blackall-Tambo

43. Boulia

44. Bundaberg

45. Central Highlands

46. Diamantina

47. Fraser Coast

48. Gladstone

49. Livingstone

50. Longreach

51. North Burnett

52. Rockhampton

53. Winton

54. Woorabinda

South West

55. Balonne

56. Bulloo

57. Cherbourg

58. Goondiwindi

59. Gympie

60. Maranoa

25. Yarrabah North Central

26. Burdekin

27. Charters Towers

28. Cloncurry

29. Flinders

30. Hinchinbrook

31. Isaac

32. Mackay

33. McKinlay

34. Mount Isa

35. Palm Island

36. Richmond

37. Townsville

38. Whitsunday

60. Maranoa

61. Murweh

62. Noosa

63. Paroo

64. Quilpie

65. South Burnett

66. Southern Downs

67. Toowoomba

68. Western Downs

North West

69. Lockyer Valley

70. Somerset

North Coast

71. Moreton Bay

72. Sunshine Coast

Brisbane

72. Sunshine Coast Southern

Southern

73. Ipswich

74. Logan

75. Scenic Rim

South Coast

76. Gold Coast

77. Redland

Support at Home: Metropolitan & Surrounds

North West

Abigail Mamas Healthcare Services

✆ 0401 093 396

Note: African, Arabic, Asian, Austrian, Nthn European

Age Up Health

✆ 1300 254 326

Amazing ProCare - Brisbane

✆ 0493 426 779

Amazing ProCare - Gold Coast

✆ 5515 7905

Amazing ProCare - Toowoomba

✆ 0400 277 257

Anglicare SQ Kilcoy Community Services

✆ 1300 610 610

Armia Home Care Services

✆ 1800 749 203

Australian Unity Home Care Service

Gold Coast

✆ 1300 160 170

Bannister In Home Care (QLD)

✆ 5676 7676

BlueCare Gatton and Lockyer

Community Care

✆ 1300 258 322

BlueCare Lowood and Rosewood

Community Care

✆ 1300 258 322

BlueCare Toogoolawah and Brisbane

Valley Community Care

✆ 1300 258 322

Care Connect QLD

✆ 1800 692 464

Partner Profile Page: 43

Care Next Door

✆ 02 9666 7930

Care Services Australia

✆ 1300 455 322

Carinity Home Care Ipswich & Surrounds

✆ 1300 109 109

Partner Profile Page: 11

Centacare Logan, Gold Coast & Beaudesert

✆ 1300 236 822

Note: ATSI, CALD

Partner Profile Page: 53

Centacare South West

✆ 1300 236 822

Note: ATSI, CALD

Partner Profile Page: 53

Comlink Australia SAHs South Queensland

1300 761 011

Complete Healthcare Connect

3472 5655

Continuity Care Australia ✆ 1800 012 273

Direct Care Australia

1300 122 730

Note:

Dovida - Toowoomba

4613 0574

Dovida Australia

1300 008 018

Five Good Friends Home Care Services

✆ 1300 368 196

Partner Profile Page: 29

Greater Support ✆ 3924 2998

Guardian Nursing Agency ✆ 1300 133 633

Happy Living Support at Home ✆ 1300 911 728

HCA Home QLD ✆ 1300 422 111

Heart In Care ✆ 2800 8200

Home care & community care (Wesley Mission Queensland)

✆ 1800 448 448

Partner Profile Page: Listing

Home Care Ipswich and West Moreton

✆ 5460 6500

Partner Profile Page: 21

Home Support Services (QLD)

✆ 1800 854 300

integratedliving Queensland

✆ 1300 782 896

Partner Profile Page: 40

Just Better Care QLD

✆ 1300 587 823

Partner Profile Page: 39

Kinder Caring Home Nursing QLD

✆ 1300 796 675

Note: Meals on Wheels & Lite 'n' Easy

Leonie's Caring ✆ 1800 491 805

Let's Get Care (QLD)

✆ 1300 497 442

Note: ATSI, CALD, LGBTIQ, NESB

Life Without Barriers QLD

✆ 1800 792 359

Lite n' Easy

✆ 13 15 12

Magenta Community Services | Southern Queensland ✆ 4633 4967

MCWA - Aged Care With A Difference

✆ 03 9318 1111

Note: CALD, European, LGBTIQ, Slavic

Mr Meticulous Services - cleaning +house

✆ 0402 317 313

MRM Care Consultant

✆ 0449 021 261

My Meals

✆ 0428 717 379

Ozcare Home Care Ipswich

✆ 1800 692 273

Note: ATSI

Partner Profile Page: 16-17

Ozcare Home Care Toowoomba

✆ 1800 692 273

Note: ATSI

Partner Profile Page: 16-17

Patty Health and Care Support Services

✆ 08 7009 4495

Peppermint Care

✆ 1800 473 773

PRECIOUS CARE QLD

✆ 0424 671 232

Regal Care

✆ 03 9252 4141

Resilient Disability Services

✆ 0423 703 005

Right at Home Darling Downs ✆ 4592 8204

Note: Oxygen and enteral feeding supplement

Partner Profile Page: 53

Right at Home Ipswich Lockyer Valley ✆ 2800 4989

Note: Oxygen and enteral feeding supplement

Partner Profile Page: 53

Right at Home RightCare

✆ 3054 1360

Note: Oxygen and enteral feeding supplement

Partner Profile Page: 53

Riverview Gardens Retirement Village ✆ 3282 1000

Note: SAHs by Salvos Home Care

Partner Profile Page: 30

RSL LifeCare at Home North - Tweed Heads, Gold Coast ✆ 1300 853 146

Silverchain QLD ✆ 1300 650 803

Partner Profile Page: 45

Somerset Community Services ✆ 5427 0548

Springsure & District Aged Care ✆ 4984 1012

St Jude's Home Care ✆ 08 9279 4343

St Vincent's Home Care Toowoomba ✆ 1300 703 346

Note: Can access SAH supplements

Partner Profile Page: 7

Tabeel, Laidley ✆ 1800 960 433

Tender Loving Cuisine Australia ✆ 1800 801 200

The CareSide ✆ 1300 854 080

The Good Meal Co. ✆ 1800 155 255

Trilogy Care ✆ 1300 459 190

Note: ATSI, CALD, LGBTIQ

Partner Profile Page: 92

UPA North Coast Home Care Services ✆ 1300 026 594

Vege2go ✆ 0450 876 088

Vivir healthcare ✆ 1300 184 847

Wujal Wujal Aboriginal Shire Council Community Care ✆ 4083 9100

Note: ATSI

Support at Home: Metropolitan & Surrounds

North Coast

Abigail Mamas Healthcare Services

✆ 0401 093 396

Note: African, Arabic, Asian, Austrian, Nthn European

Advanced Care Australia

✆ 1300 628 485

Advanced Care Australia (QLD)

✆ 1300 628 485

Note: CALD, NESB

Affinity Senior Care

✆ 3186 1325

Age Up Health

✆ 1300 254 326

All About Living - Home Care Services

✆ 3269 1915

All Aged Care Support at Home

✆ 3238 6700

Note: CALD, European, Polish

Amazing ProCare - Brisbane

✆ 0493 426 779

Amazing ProCare - Gold Coast

✆ 5515 7905

Angels in Aprons Brisbane North

✆ 0406 076 885

Angels in Aprons Brisbane South

✆ 0406 076 885

Angels in Aprons Gold Coast

✆ 5655 0566

Note: Services for private clients

Anglicare SQ Brisbane North Community Services

✆ 1300 610 610

Note: ATSI

Anglicare SQ Caboolture Community Services

✆ 1300 610 610

Anglicare SQ Sunshine Coast Community Services

✆ 1300 610 610

Armia Home Care Services

✆ 1800 749 203

Australian Unity Home Health & Care

QLD

✆ 1300 753 206

BallyCara HomeCare

✆ 1300 272 222

Bannister In Home Care (QLD)

✆ 5676 7676

BlueCare Caboolture Community Care

✆ 1300 258 322

BlueCare Caloundra Community Care

✆ 1300 258 322

BlueCare Maroochy Community Care

✆ 1300 258 322

BlueCare Noosa Community Care

✆ 1300 258 322

BlueCare Redcliffe Community Care

✆ 1300 258 322

BlueCare Sandgate Community Care

✆ 1300 258 322

BodeWell Community Care Packages

North Brisbane Region

✆ 1300 172 514

BodeWell Community Care Packages

Sunshine Coast Region

✆ 1300 172 514

Bolton Clarke Caboolture Home and Community Support

✆ 1300 221 122

Partner Profile Page: IFC-1

Bolton Clarke Sunshine Coast Home and Community Support

✆ 1300 221 122

Partner Profile Page: IFC-1

Burnie Brae

✆ 3624 2121

Caloundra Adventist Retirement Village ✆ 5491 3544

Note: Priority for retirement residents

Care Connect QLD

✆ 1800 692 464

Partner Profile Page: 43

Care Next Door

✆ 02 9666 7930

Care Services Australia ✆ 1300 455 322

Carers Link ✆ 3901 1165

Note: ATSI, African, Indonesian, Spanish; Dementia support

Carinity Home Care Bribie Island & Caboolture ✆ 1300 109 109

Partner Profile Page: 11

Carinity Home Care Sunshine Coast ✆ 1300 109 109

Partner Profile Page: 11

Catholic Healthcare Home Care

Services Queensland ✆ 1800 225 474

Centacare Moreton Bay ✆ 1300 236 822

Note: ATSI, CALD; VHC

Partner Profile Page: 53

Centacare Sunshine Coast ✆ 1300 236 822

Note: ATSI, CALD

Partner Profile Page: 53

Co.As.It. Community Services

✆ 3624 6100

Note: CALD

Partner Profile Page: 28

Co.As.It. Community Services ✆ 3624 6100

Note: CALD, Italian

Partner Profile Page: 28

Co.As.It. Community Services - SAH Provider ✆ 3624 6100

Note: French, Italian, Spanish

Partner Profile Page: 28

Coastal Home Care - Sunshine Coast ✆ 5293 8304

Comlink Australia SAHs Sunshine Coast & North Brisbane ✆ 1300 761 011

Community Healthcare Connections ✆ 3472 6992

Complete Healthcare Connect ✆ 3472 5655

Continuity Care Australia ✆ 1800 012 273

Cura Aged Care ✆ 5620 3805

Note: ATSI, Asian, CALD, European, LGBTIQ, NESB

Deaf Connect ✆ 3892 8500

Direct Care Australia ✆ 1300 122 730

Note: French, Greek, Italian

Diversicare Support at Home ✆ 1300 348 377

Note: CALD; Services for private clients

Dovida Australia ✆ 1300 008 018

Envigor Bribie Island ✆ 1300 368 446

Envigor Brisbane ✆ 1300 368 446

Envigor Brisbane Bayside ✆ 1300 368 446

Envigor Maroochydore ✆ 1300 368 446

Envigor Moreton Region ✆ 1300 368 446

Envigor Noosa ✆ 1300 368 446

Envigor North/North West ✆ 1300 368 446

Feros Care/ At-home Aged Care in Queensland ✆ 1300 418 418

Five Good Friends Home Care Services ✆ 1300 368 196

Partner Profile Page: 29

Footprints Community ✆ 3252 3488

GOC Care Support at Home Brisbane ✆ 3249 1010

Note: CALD, Greek, NESB

Gourmet Meals ✆ 1300 112 112

Note: Meal collection

Greater Support ✆ 3924 2998

Guardian Nursing Agency ✆ 1300 133 633

HammondCare Home Care Brisbane ✆ 1800 826 166

Happy Living Support at Home ✆ 1300 911 728

HCA Home QLD ✆ 1300 422 111

Heart In Care ✆ 2800 8200

Heather Hill Home Care & NDIS ✆ 3720 9122

Note: CALD

Home care & community care (Wesley Mission Queensland) ✆ 1800 448 448

Partner Profile Page: Listing

Home Care Assistance Sunshine Coast ✆ 5491 6888

Home Care Bribie Island and Caboolture ✆ 3410 3730

Partner Profile Page: 21

Home Care Sunshine Coast ✆ 5436 4130

Partner Profile Page: 21

Home Support Services (QLD) ✆ 1800 854 300

Note: CALD, NESB

HomeCaring ✆ 1300 875 377

Note: Asian, Chinese, Indian, Vietnamese

Support at Home: Metropolitan & Surrounds

North Coast

HomeCaring - Dementia Caring Australia

✆ 1300 875 377

Note: Meals on Wheels & Lite ‘n’ Easy

Immanuel Gardens Home Support

✆ 1800 960 433

integratedliving Queensland

✆ 1300 782 896

Partner Profile Page: 40

IRT Home Care South East QLD

✆ 13 44 78

Partner Profile Page: 33

IUIH Home Support Caboolture

✆ 1800 802 265

Note: ATSI

IUIH Home Support North Brisbane

✆ 1800 802 265 Note: ATSI

IUIH Home Support Sunshine Coast

✆ 1800 802 265

Note: ATSI

Just Better Care Brisbane North CBD & Outer North

✆ 3056 0777

Partner Profile Page: 39

Just Better Care QLD

✆ 1300 587 823

Partner Profile Page: 39

Just Better Care Sunshine Coast

✆ 5353 5111

Partner Profile Page: 39

Kal’ang Respite Care Centre Aboriginal Corporation

✆ 4124 7780

Note: ATSI, Asian, LGBTIQ

Kinder Caring Home Nursing QLD

✆ 1300 796 675

Note: Meals on Wheels & Lite ‘n’ Easy

Leonie’s Caring

✆ 1800 491 805

Let’s Get Care (QLD)

✆ 1300 497 442

Note: ATSI, CALD, LGBTIQ, NESB

Life Without Barriers QLD

✆ 1800 792 359

Lite n’ Easy ✆ 13 15 12

Note: Services for private clients

MCWA - Aged Care With A Difference ✆ 03 9318 1111

Note: CALD, European, LGBTIQ, Slavic

MiCare Support at Home QLD ✆ 1300 064 064

Note: Dutch, Spanish, Western European

Mr Meticulous Services - cleaning +house ✆ 0402 317 313

MRM Care Consultant ✆ 0449 021 261

MultiLink Community Services ✆ 3808 4463

Note: CALD, NESB

Partner Profile Page: 47

My Meals ✆ 0428 717 379

Ozcare Home Care North Lakes ✆ 1800 692 273

Partner Profile Page: 16-17

Ozcare Home Care Sunshine Coast ✆ 1800 692 273

Partner Profile Page: 16-17

Patty Health and Care Support Services ✆ 08 7009 4495

Pearl Home Care - Sunshine Coast ✆ 5293 7666

Peppermint Care ✆ 1800 473 773

PRECIOUS CARE QLD ✆ 0424 671 232

RangeCare ✆ 5445 7044

Regal Care ✆ 03 9252 4141

Right at Home Brisbane North ✆ 3518 8820

Note: Oxygen and enteral feeding supplement

Partner Profile Page: 53

Right at Home Moreton Bay Region ✆ 3053 3851

Note: Oxygen and enteral feeding supplement

Partner Profile Page: 53

Right at Home Noosa, Gympie & Hinterland ✆ 5211 1549

Note: Oxygen and enteral feeding supplement

Partner Profile Page: 53

Right at Home RightCare ✆ 3054 1360

Note: Oxygen and enteral feeding supplement

Partner Profile Page: 53

Right at Home Sunshine Coast ✆ 5301 9340

Note: Oxygen and enteral feeding supplement

Partner Profile Page: 53

Riverview Gardens Retirement Village ✆ 3282 1000

Note: SAHs by Salvos Home Care

Partner Profile Page: 30

RSL LifeCare at Home North - Tweed Heads, Gold Coast ✆ 1300 853 146

Salvos Home Care QLD ✆ 1300 111 227

Partner Profile Page: 30

Silverchain QLD ✆ 1300 650 803

Partner Profile Page: 45

Southern Cross Care Qld - Sunshine Coast Home Care Services ✆ 1300 306 442

Partner Profile Page: 23

Springsure & District Aged Care ✆ 4984 1012

St Jude’s Home Care ✆ 08 9279 4343

St Mary’s Aged Care Community Care ✆ 5492 4019

St Paul’s, Caboolture ✆ 1800 960 433

Suncare Community Services Home & Community Care ✆ 1800 786 227

Sundale In-Home Care ✆ 5450 4444

Sunny Care Home Services ✆ 3272 2615

Note: Arabic, Asian, Italian, Spanish, Tongan

Tender Loving Cuisine Australia ✆ 1800 801 200

The CareSide ✆ 1300 854 080

The Good Meal Co. ✆ 1800 155 255

Trilogy Care ✆ 1300 459 190

Note: ATSI, CALD, LGBTIQ

Partner Profile Page: 92

UPA North Coast Home Care Services ✆ 1300 026 594

Vege2go ✆ 0450 876 088

Vivir healthcare ✆ 1300 184 847

Woombye Care Nangarin Lodge ✆ 5458 3500

Wujal Wujal Aboriginal Shire Council Community Care ✆ 4083 9100 Note: ATSI

Zion Retirement Living, Gympie ✆ 5482 8349

Support at Home: Metropolitan & Surrounds

Brisbane

Abigail Mamas Healthcare Services

✆ 0401 093 396

Note: African, Arabic, Asian, Austrian, Nthn European

Affinity Senior Care

✆ 3186 1325

Age Up Health

✆ 1300 254 326

All About Living - Home Care Services

✆ 3269 1915

All Aged Care Support at Home

✆ 3238 6700

Note: CALD, European, Polish

Amazing ProCare - Brisbane

✆ 0493 426 779

Amazing ProCare - Gold Coast

✆ 5515 7905

Angels in Aprons Brisbane North

✆ 0406 076 885

Angels in Aprons Brisbane South

✆ 0406 076 885

Angels in Aprons Gold Coast

✆ 5655 0566

Note: Services for private clients

Anglicare SQ Brisbane North Community Services

✆ 1300 610 610

Note: ATSI

AQ @ Home - Brisbane North

✆ 3857 2191

Note: Asian, CALD, European, Greek, Italian

Partner Profile Page: 49

AQ @ Home - Brisbane South and Logan

✆ 3349 0875

Note: CALD, Dutch, Greek, Indian, Russian

Partner Profile Page: 49

Armia Home Care Services

✆ 1800 749 203

Australian Unity Home Care Service

Gold Coast

✆ 1300 160 170

Australian Unity Home Health & Care

QLD

✆ 1300 753 206

Baldwin Living HomeServe

✆ 1800 911 989

BallyCara HomeCare

✆ 1300 272 222

Bannister In Home Care (QLD)

✆ 5676 7676

BlueCare Brisbane Northside

Community Care

✆ 1300 258 322

BlueCare Brisbane Southside

Community Care

✆ 1300 258 322

Note: ATSI

BlueCare Sandgate Community Care

✆ 1300 258 322

BlueCare Wynnum and Eastside Community Care

✆ 1300 258 322

BodeWell Community Care Packages

South Brisbane Region

✆ 1300 172 514

Bolton Clarke Brisbane Metro North Home and Community Support

✆ 1300 221 122

Partner Profile Page: IFC-1

Bolton Clarke Brisbane Metro South Home and Community Support

✆ 1300 221 122

Partner Profile Page: IFC-1

Burnie Brae ✆ 3624 2121

Burringilly Social Support Group ✆ 3208 4785

Note: ATSI; Day respite available

Care Connect QLD

✆ 1800 692 464

Partner Profile Page: 43

Care Next Door ✆ 02 9666 7930

Care Services Australia ✆ 1300 455 322

Carinity Home Care Brisbane ✆ 1300 109 109

Partner Profile Page: 11

Cathay Support at Home ✆ 3275 3688

Note: Asian, CALD, Chinese, Vietnamese

Catholic Healthcare Home Care

Services Queensland ✆ 1800 225 474

Centacare Brisbane North ✆ 1300 236 822

Note: ATSI, CALD; VHC

Partner Profile Page: 53

Centacare Brisbane South ✆ 1300 236 822

Note: ATSI, CALD, European, Sri Lankan; VHC

Partner Profile Page: 53

Centacare South West ✆ 1300 236 822

Note: ATSI, CALD

Partner Profile Page: 53

Chinese Fraternity Association of Queensland ✆ 3252 9803

Note: Asian, European

Co.As.It. Community Services ✆ 3624 6100

Note: CALD

Partner Profile Page: 28

Co.As.It. Community Services ✆ 3624 6100

Note: CALD, Italian

Partner Profile Page: 28

Co.As.It. Community Services - SAH Provider ✆ 3624 6100

Note: French, Italian, Spanish Partner Profile Page: 28

Comlink Australia SAHs South Queensland ✆ 1300 761 011

Comlink Australia SAHs Sunshine Coast & North Brisbane ✆ 1300 761 011

Communify Support at Home ✆ 3128 0110

Complete Healthcare Connect ✆ 3472 5655

Continuity Care Australia ✆ 1800 012 273

CPL Aged Care Services QLD ✆ 1800 275 753

Cura Aged Care ✆ 5620 3805

Note: ATSI, Asian, CALD, European, LGBTIQ, NESB

Deaf Connect ✆ 3892 8500

Direct Care Australia ✆ 1300 122 730

Note: French, Greek, Italian

Diversicare Support at Home ✆ 1300 348 377

Note: CALD; Services for private clients

Dovida - Brisbane Central and Ipswich ✆ 3720 8400

Dovida - Brisbane North & Caboolture ✆ 3482 0800

Envigor Brisbane ✆ 1300 368 446

Envigor Brisbane Bayside ✆ 1300 368 446

Envigor Brisbane South ✆ 1300 368 446

Envigor Brisbane West ✆ 1300 368 446

Envigor North/North West ✆ 1300 368 446

Feros Care/ At-home Aged Care in Brisbane ✆ 1300 418 418

Feros Care/ At-home Aged Care in Queensland ✆ 1300 418 418

Five Good Friends Home Care Services ✆ 1300 368 196

Partner Profile Page: 29

Flexi Care Inc ✆ 3422 8400

Footprints Community ✆ 3252 3488

GOC Care Support at Home Brisbane ✆ 3249 1010

Note: CALD, Greek, NESB

Gourmet Meals ✆ 1300 112 112

Note: Meal collection

Greater Support ✆ 3924 2998

Guardian Nursing Agency ✆ 1300 133 633

HammondCare Home Care Brisbane ✆ 1800 826 166

Happy Living Support at Home ✆ 1300 911 728

HCA Home QLD ✆ 1300 422 111

Heart In Care ✆ 2800 8200

Heather Hill Home Care & NDIS ✆ 3720 9122

Note: CALD

Home care & community care (Wesley Mission Queensland) ✆ 1800 448 448

Partner Profile Page: Listing

Home Care Greater Brisbane ✆ 3373 2217

Partner Profile Page: 21

Home Caring Inala Pty Ltd ✆ 0477 662 922

Home Support Services (QLD) ✆ 1800 854 300

Note: CALD, NESB

Support at Home: Metropolitan & Surrounds

Brisbane

HomeCaring

✆ 1300 875 377

Note: Asian, Chinese, Indian, Vietnamese

HomeCaring - Dementia Caring

Australia

✆ 1300 875 377

Note: Meals on Wheels & Lite ‘n’ Easy

integratedliving Queensland

✆ 1300 782 896

Partner Profile Page: 40

IUIH Home Support Brisbane South

✆ 1800 802 265

Note: ATSI

IUIH Home Support Caboolture

✆ 1800 802 265

Note: ATSI

IUIH Home Support North Brisbane

✆ 1800 802 265

Note: ATSI

IWAA Home Care Services (QLD)

✆ 3208 6333

Note: Arabic, Bosnian, CALD, South African, Turkish

Jubilee Community Care

✆ 3871 3220

Just Better Care Brisbane East

✆ 3272 9555

Partner Profile Page: 39

Just Better Care Brisbane North CBD & Outer North

✆ 3056 0777

Partner Profile Page: 39

Just Better Care Brisbane South/East & Toowoomba

✆ 3272 9555

Partner Profile Page: 39

Just Better Care QLD

✆ 1300 587 823

Partner Profile Page: 39

Kal’ang Respite Care Centre Aboriginal Corporation

✆ 4124 7780

Note: ATSI, Asian, LGBTIQ

Kinder Caring Home Nursing QLD

✆ 1300 796 675

Note: Meals on Wheels & Lite ‘n’ Easy

Leonie’s Caring

✆ 1800 491 805

Let’s Get Care (QLD)

✆ 1300 497 442

Note: ATSI, CALD, LGBTIQ, NESB

Life Without Barriers QLD

✆ 1800 792 359

Lite n’ Easy

✆ 13 15 12

Note: Services for private clients

MCWA - Aged Care With A Difference

✆ 03 9318 1111

Note: CALD, European, LGBTIQ, Slavic

Mercy Community Home and Community Care

✆ 1300 927 062

MiCare Support at Home QLD

✆ 1300 064 064

Note: Dutch, Spanish, Western European

Mr Meticulous Services - cleaning +house

✆ 0402 317 313

MRM Care Consultant

✆ 0449 021 261

MultiLink Community Services ✆ 3808 4463

Note: CALD, NESB

Partner Profile Page: 47

My Meals ✆ 0428 717 379

Overnight Respite Services (Wesley Mission Queensland)

✆ 1800 448 448

Partner Profile Page: Listing

Ozcare Home Care Brisbane Metro ✆ 1800 692 273

Partner Profile Page: 16-17

Ozcare Home Care Brisbane North ✆ 1800 692 273

Partner Profile Page: 16-17

Ozcare Home Care Brisbane South ✆ 1800 692 273

Partner Profile Page: 16-17

Patty Health and Care Support Services ✆ 08 7009 4495

Pearl Home Care - Brisbane North ✆ 3314 2575

Pearl Home Care - Brisbane South ✆ 3924 9045

Peppermint Care ✆ 1800 473 773

PRECIOUS CARE QLD

✆ 0424 671 232

Regal Care ✆ 03 9252 4141

Resilient Disability Services ✆ 0423 703 005

Right at Home Brisbane North ✆ 3518 8820

Note: Oxygen and enteral feeding supplement

Partner Profile Page: 53

Right at Home Brisbane South ✆ 3193 7379

Note: Oxygen and enteral feeding supplement

Partner Profile Page: 53

Right at Home Brisbane West ✆ 3153 3080

Note: Oxygen and enteral feeding supplement

Partner Profile Page: 53

Right at Home RightCare ✆ 3054 1360

Note: Oxygen and enteral feeding supplement

Partner Profile Page: 53

Riverview Gardens Retirement Village ✆ 3282 1000

Note: SAHs by Salvos Home Care

Partner Profile Page: 30

RSL LifeCare at Home North - Tweed Heads, Gold Coast ✆ 1300 853 146

Salvos Home Care QLD ✆ 1300 111 227

Partner Profile Page: 30

Silverchain QLD ✆ 1300 650 803

Partner Profile Page: 45

Southern Cross Care Qld - Brisbane South Home Care Services ✆ 1300 306 442

Partner Profile Page: 23

Springsure & District Aged Care ✆ 4984 1012

St John’s Community Care ✆ 4039 9700

St Jude’s Home Care ✆ 08 9279 4343

St Vincent’s Home Care North Brisbane ✆ 1300 703 346

Note: Can access SAH supplements

Partner Profile Page: 7

St Vincent’s Home Care South Brisbane ✆ 1300 703 346

Note: Can access SAH supplements

Partner Profile Page: 7

Suncare Community Services Home & Community Care ✆ 1800 786 227

Sunny Care Home Services ✆ 3272 2615

Note: Arabic, Asian, Italian, Spanish, Tongan

Tender Loving Cuisine Australia ✆ 1800 801 200

The CareSide ✆ 1300 854 080

The Good Meal Co. ✆ 1800 155 255

Trilogy Care ✆ 1300 459 190

Note: ATSI, CALD, LGBTIQ

Partner Profile Page: 92

UPA North Coast Home Care Services ✆ 1300 026 594

Vege2go ✆ 0450 876 088

Vivir healthcare ✆ 1300 184 847

Wongaburra Garden Settlement ✆ 5540 1400

Wujal Wujal Aboriginal Shire Council Community Care ✆ 4083 9100

Note: ATSI

YNA Your Nursing Agency Home Care Services (QLD) ✆ 1300 360 456 Zion, Nundah ✆ 3266 5911

Support at Home: Metropolitan & Surrounds

Southern

Abigail Mamas Healthcare Services

✆ 0401 093 396

Note: African, Arabic, Asian, Austrian, Nthn European

Age Up Health

✆ 1300 254 326

All Aged Care Support at Home

✆ 3238 6700

Note: CALD, European, Polish

Amazing ProCare - Brisbane

✆ 0493 426 779

Amazing ProCare - Gold Coast

✆ 5515 7905

Amazing ProCare - Toowoomba

✆ 0400 277 257

Angels in Aprons Brisbane North

✆ 0406 076 885

Angels in Aprons Brisbane South

✆ 0406 076 885

Anglicare SQ Logan Community Services

✆ 1300 610 610

Anglicare SQ West Moreton Community Services

✆ 1300 610 610

AQ @ Home (Support at Home and more)

✆ 1800 272 846

Partner Profile Page: 49

AQ @ Home - Brisbane South and Logan

✆ 3349 0875

Note: CALD, Dutch, Greek, Indian, Russian

Partner Profile Page: 49

AQ @ Home - West Moreton

✆ 3812 2253

Note: CALD

Partner Profile Page: 49

Armia Home Care Services

✆ 1800 749 203

Australian Unity Home Care Service

Gold Coast

✆ 1300 160 170

Australian Unity Home Health & Care

QLD

✆ 1300 753 206

BallyCara HomeCare

✆ 1300 272 222

Bannister In Home Care (QLD)

✆ 5676 7676

BlueCare Beaudesert Community Care

✆ 1300 258 322

BlueCare Beenleigh Community Care

✆ 1300 258 322

BlueCare Fassifern Community Care

✆ 1300 258 322

BlueCare Ipswich Community Care

✆ 1300 258 322

Note: ATSI, CALD

BlueCare Lowood and Rosewood Community Care

✆ 1300 258 322

Bolton Clarke Brisbane Metro Logan

Home and Community Support

✆ 1300 221 122

Partner Profile Page: IFC-1

Bolton Clarke Ipswich Home and Community Support

✆ 1300 221 122

Partner Profile Page: IFC-1

Burringilly Social Support Group

✆ 3208 4785

Note: ATSI; Day respite available

Cabanda Care

✆ 5464 2392

Care Connect QLD

✆ 1800 692 464

Partner Profile Page: 43

Care Next Door

✆ 02 9666 7930

Care Services Australia ✆ 1300 455 322

Carers Link ✆ 3901 1165

Note: ATSI, African, Indonesian, Spanish; Dementia support

Carinity Home Care Ipswich & Surrounds

✆ 1300 109 109

Partner Profile Page: 11

Carinity Home Care Logan

✆ 1300 109 109

Note: CALD

Partner Profile Page: 11

Catholic Healthcare Home Care

Services Queensland ✆ 1800 225 474

Centacare Logan, Gold Coast & Beaudesert ✆ 1300 236 822

Note: ATSI, CALD

Partner Profile Page: 53

Centacare South West ✆ 1300 236 822

Note: ATSI, CALD

Partner Profile Page: 53

Chinese Fraternity Association of Queensland ✆ 3252 9803

Note: Asian, European

Co.As.It. Community Services

✆ 3624 6100

Note: CALD

Partner Profile Page: 28

Co.As.It. Community Services

✆ 3624 6100

Note: CALD, Italian

Partner Profile Page: 28

Co.As.It. Community Services - SAH Provider ✆ 3624 6100

Note: French, Italian, Spanish

Partner Profile Page: 28

Comlink Australia SAHs South Queensland ✆ 1300 761 011

Complete Healthcare Connect ✆ 3472 5655

Continuity Care Australia ✆ 1800 012 273

CPL Aged Care Services QLD ✆ 1800 275 753

Direct Care Australia ✆ 1300 122 730

Note: French, Greek, Italian

Diversicare Support at Home

✆ 1300 348 377

Note: CALD; Services for private clients

Dovida - Brisbane Central and Ipswich ✆ 3720 8400

Dovida - Brisbane South and Redlands & Logan ✆ 3245 5517

Dovida Australia ✆ 1300 008 018

Envigor Brisbane South ✆ 1300 368 446

Envigor Ipswich Central ✆ 1300 368 446

Envigor Logan ✆ 0433 418 578

Feros Care/ At-home Aged Care in Queensland ✆ 1300 418 418

Five Good Friends Home Care Services ✆ 1300 368 196

Partner Profile Page: 29

GOC Care Support at Home Brisbane ✆ 3249 1010

Note: CALD, Greek, NESB

GOC Care Support at Home Gold Coast ✆ 5574 3920

Note: CALD, Greek, NESB, Russian, Serbian

Gourmet Meals

✆ 1300 112 112

Note: Meal collection

Greater Support ✆ 3924 2998

Guardian Nursing Agency ✆ 1300 133 633

HammondCare Home Care Brisbane ✆ 1800 826 166

Happy Living Support at Home ✆ 1300 911 728

HCA Home QLD ✆ 1300 422 111

Heart In Care ✆ 2800 8200

Heather Hill Home Care & NDIS ✆ 3720 9122 Note: CALD

Home care & community care (Wesley Mission Queensland) ✆ 1800 448 448

Partner Profile Page: Listing

Home Care Greater Brisbane ✆ 3373 2217

Partner Profile Page: 21

Home Care Ipswich and West Moreton ✆ 5460 6500

Partner Profile Page: 21

Home Support Services (QLD) ✆ 1800 854 300

Note: CALD, NESB

HomeCaring ✆ 1300 875 377

Note: Asian, Chinese, Indian, Vietnamese

integratedliving Queensland ✆ 1300 782 896

Partner Profile Page: 40

IWAA Home Care Services (QLD) ✆ 3208 6333

Note: Arabic, Bosnian, CALD, South African, Turkish

Just Better Care Brisbane East ✆ 3272 9555

Partner Profile Page: 39

Just Better Care Brisbane South/East & Toowoomba ✆ 3272 9555

Partner Profile Page: 39

Support at Home: Metropolitan & Surrounds

Southern

Just Better Care QLD

✆ 1300 587 823

Partner Profile Page: 39

Jymbilung House Aged & Disabled Care Services

✆ 5541 4025

Note: ATSI

Kal’ang Respite Care Centre Aboriginal Corporation

✆ 4124 7780

Note: ATSI, Asian, LGBTIQ

Kinder Caring Home Nursing QLD

✆ 1300 796 675

Note: Meals on Wheels & Lite ‘n’ Easy

Leonie’s Caring

✆ 1800 491 805

Let’s Get Care (QLD)

✆ 1300 497 442

Note: ATSI, CALD, LGBTIQ, NESB

Life Without Barriers QLD

✆ 1800 792 359

Lite n’ Easy

✆ 13 15 12

Note: Services for private clients

MCWA - Aged Care With A Difference

✆ 03 9318 1111

Note: CALD, European, LGBTIQ, Slavic

MiCare Support at Home QLD

✆ 1300 064 064

Note: Dutch, Spanish, Western European

Mr Meticulous Services - cleaning +house

✆ 0402 317 313

MRM Care Consultant

✆ 0449 021 261

MultiLink Community Services

✆ 3808 4463

Note: CALD, NESB

Partner Profile Page: 47

My Meals

✆ 0428 717 379

Ozcare Home Care Brisbane South ✆ 1800 692 273

Partner Profile Page: 16-17

Ozcare Home Care Ipswich ✆ 1800 692 273

Note: ATSI

Partner Profile Page: 16-17

Patty Health and Care Support Services ✆ 08 7009 4495

Pearl Home Care - Brisbane South ✆ 3924 9045

Pearl Home Care IpswichToowoomba ✆ 3485 2818

Peppermint Care ✆ 1800 473 773

PRECIOUS CARE QLD

✆ 0424 671 232

Regal Care

✆ 03 9252 4141

Resilient Disability Services ✆ 0423 703 005

Right at Home Brisbane West ✆ 3153 3080

Note: Oxygen and enteral feeding supplement

Partner Profile Page: 53

Right at Home Greater Logan ✆ 2800 6032

Note: Oxygen and enteral feeding supplement

Partner Profile Page: 53

Right at Home Ipswich Lockyer Valley

✆ 2800 4989

Note: Oxygen and enteral feeding supplement

Partner Profile Page: 53

Right at Home RightCare ✆ 3054 1360

Note: Oxygen and enteral feeding supplement

Partner Profile Page: 53

Riverview Gardens Retirement Village ✆ 3282 1000

Note: SAHs by Salvos Home Care

Partner Profile Page: 30

RSL LifeCare at Home North - Tweed Heads, Gold Coast ✆ 1300 853 146

Salvos Home Care QLD ✆ 1300 111 227

Partner Profile Page: 30

Silverchain QLD ✆ 1300 650 803

Partner Profile Page: 45

Southern Cross Care Qld - Brisbane South Home Care Services ✆ 1300 306 442

Partner Profile Page: 23

Southern Cross Care Qld - West Moreton Home Care Services ✆ 1300 306 442

Partner Profile Page: 23

Springsure & District Aged Care ✆ 4984 1012

St Jude’s Home Care ✆ 08 9279 4343

Suncare Community Services Home & Community Care ✆ 1800 786 227

Sunny Care Home Services ✆ 3272 2615

Note: Arabic, Asian, Italian, Spanish, Tongan

Tender Loving Cuisine Australia ✆ 1800 801 200

Teviot Villas, Boonah ✆ 0419 312 738

The CareSide ✆ 1300 854 080

The Good Meal Co. ✆ 1800 155 255

Trilogy Care ✆ 1300 459 190

Note: ATSI, CALD, LGBTIQ

Partner Profile Page: 92

Trinder Park ✆ 1800 960 433

UPA North Coast Home Care Services ✆ 1300 026 594

Vege2go ✆ 0450 876 088

Vivir healthcare ✆ 1300 184 847

Wongaburra Garden Settlement ✆ 5540 1400

Wujal Wujal Aboriginal Shire Council Community Care ✆ 4083 9100

Note: ATSI

Support at Home: Metropolitan & Surrounds

South Coast

Abigail Mamas Healthcare Services

✆ 0401 093 396

Note: African, Arabic, Asian, Austrian, Nthn European

Adventist Retirement Village

Victoria Point

✆ 3820 5777

Note: Priority for retirement residents

Age Up Health

✆ 1300 254 326

All Aged Care Support at Home

✆ 3238 6700

Note: CALD, European, Polish

Amazing ProCare - Brisbane

✆ 0493 426 779

Amazing ProCare - Gold Coast

✆ 5515 7905

Angels in Aprons Brisbane North

✆ 0406 076 885

Angels in Aprons Brisbane South

✆ 0406 076 885

Angels in Aprons Gold Coast

✆ 5655 0566

Note: Services for private clients

Anglicare SQ Brisbane South Community Services

✆ 1300 610 610

Anglicare SQ Gold Coast Community Services

✆ 1300 610 610

Anglicare SQ Logan Community Services

✆ 1300 610 610

AQ @ Home (Support at Home and more)

✆ 1800 272 846

Partner Profile Page: 49

AQ South Coast Multi Service Centre

✆ 5613 1844

Partner Profile Page: 49

Armia Home Care Services

✆ 1800 749 203

Australian Unity Home Care Service

Gold Coast

✆ 1300 160 170

Australian Unity Home Health & Care

QLD

✆ 1300 753 206

Baldwin Living HomeServe

✆ 1800 911 989

BallyCara HomeCare

✆ 1300 272 222

Bannister In Home Care (QLD)

✆ 5676 7676

BlueCare Gold Coast and Elanora

Community Care

✆ 1300 258 322

Note: CALD

BlueCare Redland and Alexandra Hills

Community Care

✆ 1300 258 322

BlueCare Southport Community Care

✆ 1300 258 322

BodeWell Community Care Packages

Gold Coast Region

✆ 1300 172 514

Bolton Clarke Brisbane Metro South Home and Community Support

✆ 1300 221 122

Partner Profile Page: IFC-1

Bolton Clarke Gold Coast Home and Community Support

✆ 1300 221 122

Partner Profile Page: IFC-1

Burringilly Social Support Group

✆ 3208 4785

Note: ATSI; Day respite available

Care Connect QLD

✆ 1800 692 464

Partner Profile Page: 43

Care Next Door

✆ 02 9666 7930

Care Services Australia

✆ 1300 455 322

Carers Link ✆ 3901 1165

Note: ATSI, African, Indonesian, Spanish; Dementia support

Carinity Home Care South Coast ✆ 1300 109 109

Note: CALD

Partner Profile Page: 11

Catholic Healthcare Home Care Services Queensland ✆ 1800 225 474

Centacare Logan, Gold Coast & Beaudesert

✆ 1300 236 822

Note: ATSI, CALDPartner

Profile Page: 53

Centacare Moreton Bay

✆ 1300 236 822

Note: ATSI, CALD; VHC

Partner Profile Page: 53

Centric Support

✆ 0438 934 770

Chinese Fraternity Association of Queensland

✆ 3252 9803

Note: Asian, European

Co.As.It. Community Services

✆ 3624 6100

Note: CALD

Partner Profile Page: 28

Co.As.It. Community Services ✆ 3624 6100

Note: CALD, Italian

Partner Profile Page: 28

Co.As.It. Community Services - SAH Provider ✆ 3624 6100

Note: French, Italian, Spanish

Partner Profile Page: 28

Comlink Australia SAHs South Queensland ✆ 1300 761 011

Complete Healthcare Connect ✆ 3472 5655

Continuity Care Australia ✆ 1800 012 273

CPL Aged Care Services QLD ✆ 1800 275 753

Cura Aged Care

✆ 5620 3805

Note: ATSI, Asian, CALD, European, LGBTIQ, NESB

Deaf Connect ✆ 3892 8500

Direct Care Australia ✆ 1300 122 730

Note: French, Greek, Italian

Diversicare Support at Home ✆ 1300 348 377

Note: CALD; Services for private clients

Dovida - Brisbane South and Redlands & Logan ✆ 3245 5517

Dovida - Gold Coast and Northern Rivers ✆ 5591 2444

Dovida Australia ✆ 1300 008 018

Envigor Brisbane South ✆ 1300 368 446

Envigor Gold Coast North ✆ 1300 368 446

Feros Care/ At-home Aged Care in Queensland ✆ 1300 418 418

Five Good Friends Home Care Services ✆ 1300 368 196

Partner Profile Page: 29

Flexi Care Inc ✆ 3422 8400

GOC Care Support at Home Brisbane ✆ 3249 1010

Note: CALD, Greek, NESB

GOC Care Support at Home Gold Coast ✆ 5574 3920

Note: CALD, Greek, NESB, Russian, Serbian

Gourmet Meals ✆ 1300 112 112

Note: Meal collection

Greater Support ✆ 3924 2998

Guardian Nursing Agency ✆ 1300 133 633

HammondCare Home Care Brisbane ✆ 1800 826 166

Happy Living Support at Home ✆ 1300 911 728

HCA Home QLD ✆ 1300 422 111

Heather Hill Home Care & NDIS ✆ 3720 9122

Note: CALD

Home care & community care (Wesley Mission Queensland) ✆ 1800 448 448

Partner Profile Page: Listing

Home Care Assistance Gold Coast ✆ 5528 1643

Home Care Greater Brisbane ✆ 3373 2217

Partner Profile Page: 21

Home Care South Coast ✆ 5539 7601

Note: Gold Coast and Tweed (NSW) areas

Partner Profile Page: 21

Home Support Services (QLD) ✆ 1800 854 300

Note: CALD, NESB

HomeCaring ✆ 1300 875 377

Note: Asian, Chinese, Indian, Vietnamese

IWAA Home Care Services (QLD) ✆ 3208 6333

Note: Arabic, Bosnian, CALD, South African, Turkish

Just Better Care Gold Coast ✆ 5577 3600

Partner Profile Page: 39

Just Better Care QLD ✆ 1300 587 823

Partner Profile Page: 39

Support at Home: Metropolitan & Surrounds

South Coast

Jymbilung House Aged & Disabled Care Services

✆ 5541 4025

Note: ATSI

Kal’ang Respite Care Centre Aboriginal Corporation

✆ 4124 7780

Note: ATSI, Asian, LGBTIQ

Kalwun Community Care

✆ 5522 9197

Note: ATSI

Kinder Caring Home Nursing QLD

✆ 1300 796 675

Note: Meals on Wheels & Lite ‘n’ Easy

Leonie’s Caring

✆ 1800 491 805

Let’s Get Care (QLD)

✆ 1300 497 442

Note: ATSI, CALD, LGBTIQ, NESB

Liberty Community Connect Support at Home

✆ 5578 1668

Note: African, Asian, European, Indonesian

Life Without Barriers QLD

✆ 1800 792 359

Lite n’ Easy

✆ 13 15 12

Note: Services for private clients

MCWA - Aged Care With A Difference

✆ 03 9318 1111

Note: CALD, European, LGBTIQ, Slavic

MiCare Support at Home QLD

✆ 1300 064 064

Note: Dutch, Spanish, Western European

Mr Meticulous Services - cleaning +house

✆ 0402 317 313

MRM Care Consultant

✆ 0449 021 261

MultiLink Community Services

✆ 3808 4463

Note: CALD, NESB

Partner Profile Page: 47

My Meals

✆ 0428 717 379

Ozcare Home Care Brisbane South ✆ 1800 692 273

Partner Profile Page: 16-17

Ozcare Home Care Gold Coast ✆ 1800 692 273

Partner Profile Page: 16-17

Patty Health and Care Support Services ✆ 08 7009 4495

Pearl Home Care - Brisbane South ✆ 3924 9045

Pearl Home Care - Gold Coast ✆ 5573 7213

Peppermint Care ✆ 1800 473 773

PRECIOUS CARE QLD

✆ 0424 671 232

Redlands Community care ✆ 1300 258 322

Regal Care

✆ 03 9252 4141

Resilient Disability Services ✆ 0423 703 005

Right at Home Brisbane Bayside ✆ 3188 9507

Note: Oxygen and enteral feeding supplement

Partner Profile Page: 53

Right at Home Gold Coast North ✆ 5655 0519

Note: Oxygen and enteral feeding supplement

Partner Profile Page: 53

Right at Home Gold Coast South ✆ 5655 0519

Note: Oxygen and enteral feeding supplement

Partner Profile Page: 53

Right at Home RightCare ✆ 3054 1360

Note: Oxygen and enteral feeding supplement

Partner Profile Page: 53

Riverview Gardens Retirement Village ✆ 3282 1000

Note: SAHs by Salvos Home Care

Partner Profile Page: 30

RSL LifeCare at Home North - Tweed Heads, Gold Coast ✆ 1300 853 146

Silverchain QLD ✆ 1300 650 803

Partner Profile Page: 45

Southern Cross Care Qld - Brisbane South Home Care Services ✆ 1300 306 442

Partner Profile Page: 23

Southern Cross Care Qld - Gold Coast Home Care Services ✆ 1300 306 442

Partner Profile Page: 23

Springsure & District Aged Care ✆ 4984 1012

St Andrews, Tallebudgera ✆ 1800 960 433

St Jude’s Home Care ✆ 08 9279 4343

St Vincent’s Home Care Gold Coast ✆ 1300 703 346

Note: Can access SAH supplements

Partner Profile Page: 7

Sunny Care Home Services ✆ 3272 2615

Note: Arabic, Asian, Italian, Spanish, Tongan

Tender Loving Cuisine Australia ✆ 1800 801 200

The CareSide ✆ 1300 854 080

The Good Meal Co. ✆ 1800 155 255

Trilogy Care ✆ 1300 459 190

Note: ATSI, CALD, LGBTIQ

Partner Profile Page: 92

UPA North Coast Home Care Services ✆ 1300 026 594

Vege2go ✆ 0450 876 088

Vivir healthcare ✆ 1300 184 847

Whiddon Tweed Heads Community Care ✆ 1300 738 388

Note: LGBTIQ

Wongaburra Garden Settlement ✆ 5540 1400

Wujal Wujal Aboriginal Shire Council Community Care ✆ 4083 9100

Note: ATSI

Support at Home: Regional Queensland

Far North

Abigail Mamas Healthcare Services

✆ 0401 093 396

Note: African, Arabic, Asian, Northern European

Aurukun Shire Council Community Home Help

✆ 4060 6834

Note: ATSI

Australian Unity Home Health & Care QLD

✆ 1300 753 206

BlueCare Cairns Community Care

✆ 1300 258 322

BlueCare Innisfail Community Care

✆ 1300 258 322

Note: NESB

BlueCare Tablelands Community Care

✆ 1300 258 322

BlueCare Tully Community Care

✆ 1300 258 322

Note: NESB

Bolton Clarke Cairns Home and Community Support

✆ 1300 221 122

Partner Profile Page: IFC-1

Care Next Door

✆ 02 9666 7930

Comlink Australia Support at Home North Queensland ✆ 1300 761 011

Continuity Care Australia Pty Ltd

✆ 1800 012 273

Deaf Connect ✆ 3892 8500

Dovida - Cairns

✆ 4281 6771

Dovida Australia ✆ 1300 008 018

Envigor Cairns ✆ 0409 471 600

Five Good Friends Home Care Services ✆ 1300 368 196

Partner Profile Page: 29

Greater Support

3924 2998

Guardian Nursing Agency

✆ 1300 133 633

Happy Living Support at Home

1300 911 728

Home care & community care (Wesley Mission Queensland) ✆ 1800 448 448

Partner Profile Page: Listing

HomeCaring ✆ 1300 875 377

Note: Asian, Indian ILSA ✆ 4041 6507

integratedliving Queensland ✆ 1300 782 896

Partner Profile Page: 40

integratedliving Darling Downs (QLD)

1300 782 896

Partner Profile Page: 40

integratedliving Far North (QLD)

1300 782 896

Partner Profile Page: 40

integratedliving Northern (QLD) ✆ 1300 782 896

Partner Profile Page: 40

Just Better Care Cairns ✆ 4408 8058

Partner Profile Page: 39

Just Better Care QLD ✆ 1300 587 823

Partner Profile Page: 39

Kinder Caring Home Nursing QLD

✆ 1300 796 675

Note: Meals on Wheels & Lite ‘n’ Easy

Kowanyama Aged Care Services

✆ 4083 7162

Note: ATSI

Leonie’s Caring ✆ 1800 491 805

Let’s Get Care (QLD)

✆ 1300 497 442

Note: ATSI, CALD, LGBTIQ, NESB

Life Without Barriers QLD

✆ 1800 792 359

Lite n’ Easy

✆ 13 15 12

Note: Services for private clients

MCWA - Aged Care With A Difference

✆ 03 9318 1111

Note: CALD, European, LGBTIQ, Slavic

Mercy Health Home Care Cairns

✆ 1300 164 833

Partner Profile Page: 15

Mercy Health Home Care Cairns

✆ 1300 164 833

Partner Profile Page: 15

Mr Meticulous Services - cleaning +house

✆ 0402 317 313

MRM Care Consultant

✆ 0449 021 261

Mutkin Residential Aged Care

✆ 4056 9290

Note: ATSI

My Meals

✆ 0428 717 379

NPA Community Aged & Disability Support Services

✆ 4048 6616

Note: ATSI

NWRH Support at Home

✆ 1800 221 131

Note: ATSI; Oxygen supplement available

Ozcare Home Care Cairns

✆ 1800 692 273

Note: ATSI

Partner Profile Page: 16-17

Patty Health and Care Support Services

✆ 08 7009 4495

RADCARE Community Care

✆ 4097 7263

Note: ATSI

Regis Home Care Cairns

✆ 1300 188 740

Resilient Disability Services

✆ 0423 703 005

Right at Home Far North Queensland ✆ 4220 9883

Partner Profile Page: 53

Right at Home RightCare

✆ 3054 1360

Note: Oxygen and enteral feeding supplement

Partner Profile Page: 53

RSL LifeCare at Home North - Tweed Heads, Gold Coast ✆ 1300 853 146

Senior Helpers Far North Queensland ✆ 4281 6816

Springsure & District Aged Care ✆ 4984 1012

St John’s Community Care ✆ 4039 9700

Ten Years Younger Home Care

✆ 4255 6822

Note: Services for private clients

The CareSide

✆ 1300 854 080

The Good Meal Co. ✆ 1800 155 255

Trilogy Care

✆ 1300 459 190

Note: ATSI, CALD, LGBTIQ

Partner Profile Page: 92

UPA North Coast Home Care Services ✆ 1300 026 594

Vege2go ✆ 0450 876 088

Wujal Wujal Aboriginal Shire Council Community Care ✆ 4083 9100

Note: ATSI

YNA Your Nursing Agency Home Care Services (QLD) ✆ 1300 360 456

Support at Home: Regional Queensland

North

Abigail Mamas Healthcare Services

✆ 0401 093 396

Note: African, Arabic, Asian, Northern European

Amazing ProCare - Gold Coast

✆ 5515 7905

Anglicare SQ Townsville Community Services

✆ 1300 610 610

Australian Unity Home Health & Care QLD

✆ 1300 753 206

BlueCare Bowen Community Care

✆ 1300 258 322

BlueCare Burdekin Community Care

✆ 1300 258 322

BlueCare Charters Towers Community Care

✆ 1300 258 322

Note: ATSI

BlueCare Cloncurry Community Care

✆ 1300 258 322

BlueCare Ingham Community Care

✆ 1300 258 322

BlueCare Mackay Community Care

✆ 1300 258 322

Note: ATSI

BlueCare Mount Isa Community Care

✆ 1300 258 322

BlueCare Proserpine Community Care

✆ 1300 258 322

BlueCare Townsville Community Care

✆ 1300 258 322

Bolton Clarke Mackay Home and Community Support

✆ 1300 221 122

Partner Profile Page: IFC-1

Bolton Clarke Townsville Home and Community Support

✆ 1300 221 122

Partner Profile Page: IFC-1

Broadsound Coastal Care

✆ 4950 2087

Bur-Del Home Care Program

✆ 4783 4560

Note: ATSI

Care Next Door

✆ 02 9666 7930

Carinity Home Care Townsville

✆ 1300 109 109

Partner Profile Page: 11

CatholicCare Central Queensland (formerly CentacareCQ)

✆ 1300 523 985

Clermont Multi Purpose Health Service

Montcler

✆ 4983 4000

Comlink Australia Support at Home

North Queensland

✆ 1300 761 011

Continuity Care Australia Pty Ltd

✆ 1800 012 273

Deaf Connect

✆ 3892 8500

Five Good Friends Home Care Services

✆ 1300 368 196

Partner Profile Page: 29

Flinders Shire Council Community Care Program ✆ 4741 2960

Good Shepherd Lodge ✆ 4963 2999

Greater Support

✆ 3924 2998

Guardian Nursing Agency ✆ 1300 133 633

Happy Living Support at Home ✆ 1300 911 728

HCA Home QLD

✆ 1300 422 111

Hinterland Community Care ✆ 4958 2116

Home care & community care (Wesley Mission Queensland)

✆ 1800 448 448

Partner Profile Page: Listing

Home Care Townsville ✆ 4775 2250

Partner Profile Page: 21

HomeCaring ✆ 1300 875 377

Note: Asian, Indian

ILSA ✆ 4041 6507

Injilinji Aged Care Unit ✆ 4512 6593

Note: ATSI

integratedliving Queensland ✆ 1300 782 896

Partner Profile Page: 40

integratedliving Northern (QLD) ✆ 1300 782 896

Partner Profile Page: 40

Just Better Care Central Queensland

✆ 4845 6921

Partner Profile Page: 39

Just Better Care QLD

✆ 1300 587 823

Partner Profile Page: 39

Just Better Care Townsville

✆ 4795 7337

Partner Profile Page: 39

Kerrisdale Gardens ✆ 4965 4400

Kinder Caring Home Nursing QLD

✆ 1300 796 675

Note: Meals on Wheels & Lite ‘n’ Easy

Leonie’s Caring

✆ 1800 491 805

Let’s Get Care (QLD)

✆ 1300 497 442

Note: ATSI, CALD, LGBTIQ, NESB

Life Without Barriers QLD

✆ 1800 792 359

Lite n’ Easy

✆ 13 15 12

Note: Services for private clients

LiveBetter QLD

✆ 1800 580 580

Mackay District Home Care Services

✆ 4852 3343

McKinlay Shire MPHS Community Care

✆ 4746 4000

MCWA - Aged Care With A Difference ✆ 03 9318 1111

Note: CALD, European, LGBTIQ, Slavic

Meals On Wheels Proserpine ✆ 4945 1733

Mercy Community Home and Community Care ✆ 1300 927 062

Mr Meticulous Services - cleaning +house

✆ 0402 317 313

MRM Care Consultant ✆ 0449 021 261

Murroona Gardens ✆ 4791 3340

My Meals

✆ 0428 717 379

NWRH Support at Home

✆ 1800 221 131

Note: ATSI; Oxygen supplement available

Ozcare Home Care Mackay

✆ 1800 692 273

Partner Profile Page: 16-17

Ozcare Home Care Townsville ✆ 1800 692 273

Note: ATSI

Partner Profile Page: 16-17

Patty Health and Care Support Services ✆ 08 7009 4495

Resilient Disability Services ✆ 0423 703 005

Richmond Shire Council Aged Care ✆ 4741 3327

Right at Home Mackay & Regions ✆ 4849 5406

Note: Oxygen and enteral feeding supplement

Partner Profile Page: 53

Right at Home North Queensland ✆ 4426 1016

Note: Oxygen and enteral feeding supplement

Partner Profile Page: 53

Right at Home RightCare ✆ 3054 1360

Note: Oxygen and enteral feeding supplement

Partner Profile Page: 53

RSL LifeCare at Home North - Tweed Heads, Gold Coast ✆ 1300 853 146

Springsure & District Aged Care ✆ 4984 1012

St John’s Community Care ✆ 4039 9700

The CareSide ✆ 1300 854 080

The Good Meal Co. ✆ 1800 155 255

Trilogy Care ✆ 1300 459 190

Note: ATSI, CALD, LGBTIQ

Partner Profile Page: 92

UPA North Coast Home Care Services ✆ 1300 026 594

Vege2go ✆ 0450 876 088

Whitsunday Home Care ✆ 4813 9405

Wujal Wujal Aboriginal Shire Council Community Care ✆ 4083 9100

Note: ATSI

Support at Home: Regional Queensland

North Central

Abigail Mamas Healthcare Services

✆ 0401 093 396

Note: African, Arabic, Asian, Northern European

Amazing ProCare - Gold Coast

✆ 5515 7905

Anglicare SQ Wide Bay Community Services

✆ 1300 610 610

Baralaba Community Aged Care

✆ 4998 1122

Note: Meals on Wheels

Barcaldine Multi Purpose Health Service

✆ 4650 4000

Barcaldine Regional Council Home & Community Care (Alpha-Jericho)

✆ 0429 051 304

Note: Meal prep excluded

Barcaldine Regional Council Home & Community Care (Aramac)

✆ 0418 882 005

Note: Aramac only; meal prep excluded

Biggenden Lions Community Care

✆ 4127 1433

BlueCare Biloela and Callide Valley Community Care

✆ 1300 258 322

BlueCare Bundaberg Community Care

✆ 1300 258 322

Note: NESB

BlueCare Gayndah and Wakka Wakka

Jinda Community Care

✆ 1300 258 322

Note: ATSI

BlueCare Gayndah Community Care

✆ 1300 258 322

BlueCare Gladstone Community Care

✆ 1300 258 322

BlueCare Hervey Bay and Fraser Coast Community Care

✆ 1300 258 322

Note: ATSI, NESB

BlueCare Monto Community Care

✆ 1300 258 322

BlueCare Moura Community Care

✆ 1300 258 322

BlueCare Mundubbera Community Care

✆ 1300 258 322

BlueCare Rockhampton/Mt Morgan Community Care

✆ 1300 258 322

BlueCare Yeppoon and Capricorn Coast Community Care

✆ 1300 258 322

Bolton Clarke Rockhampton City Home and Community Support

✆ 1300 221 122

Partner Profile Page: IFC-1

Bolton Clarke Wide Bay Bundaberg Home and Community Support

✆ 1300 221 122

Partner Profile Page: IFC-1

Bolton Clarke Wide Bay Hervey Bay Home and Community Support

✆ 1300 221 122

Partner Profile Page: IFC-1

Capricorn Adventist Retirement Village

✆ 4939 2801

Note: Prority for retirement residents

Care Connect QLD

✆ 1800 692 464

Partner Profile Page: 43

Care Next Door

✆ 02 9666 7930

Carinity Home Care Rockhampton

✆ 1300 109 109

Note: CALD

Partner Profile Page: 11

Carinity Home Care Wide Bay

✆ 1300 109 109

Partner Profile Page: 11

Catholic Healthcare Home Care

Services Queensland

✆ 1800 225 474

CatholicCare Central Queensland Bundaberg ✆ 1300 523 985

CatholicCare Central QueenslandCentral Highlands & Emerald ✆ 1300 523 985

CatholicCare Central QueenslandRockhampton, Yeppoon & Gladstone ✆ 1300 523 985

Centacare Fraser Coast and Kingaroy ✆ 1300 236 822

Note: ATSI, CALD; VHC

Partner Profile Page: 53

Comlink Australia Support at Home North Queensland ✆ 1300 761 011

Comlink Australia Support at Home

Wide Bay & Fitzroy ✆ 1300 761 011

Community Care Services ✆ 4657 2680

Note: ATSI

Continuity Care Australia Pty Ltd

✆ 1800 012 273

Deaf Connect ✆ 3892 8500

Envigor Bundaberg / Wide Bay-Burnett

✆ 1300 368 446

Envigor Central Queensland ✆ 0472 863 194

Envigor Hervey Bay ✆ 1300 368 446

Feros Care/ At-home Aged Care in Queensland ✆ 1300 418 418

Five Good Friends Home Care Services ✆ 1300 368 196

Partner Profile Page: 29

Forest View Aged Care Facility ✆ 4126 2455

Note: Packages for Isis area only

Gemfields Community Support Association ✆ 4985 4664

Greater Support ✆ 3924 2998

Guardian Nursing Agency ✆ 1300 133 633

Happy Living Support at Home ✆ 1300 911 728

Home care & community care (Wesley Mission Queensland) ✆ 1800 448 448

Partner Profile Page: Listing

Home Care Blackall and District ✆ 4657 6777

Partner Profile Page: 21

Home Care Bundaberg ✆ 4150 1450

Partner Profile Page: 21

Home Care Hervey Bay ✆ 4124 8985

Partner Profile Page: 21

HomeCaring ✆ 1300 875 377

Note: Asian, Indian

integratedliving Queensland ✆ 1300 782 896

Partner Profile Page: 40

IUIH Home Support Hervey Bay ✆ 1800 802 265

Note: ATSI

Just Better Care Central Queensland ✆ 4845 6921

Partner Profile Page: 39

Just Better Care QLD ✆ 1300 587 823

Partner Profile Page: 39

Just Better Care Sunshine Coast ✆ 5353 5111

Partner Profile Page: 39

Just Better Care Wide Bay ✆ 4111 5933

Partner Profile Page: 39

Kal’ang Respite Care Centre Aboriginal Corporation ✆ 4124 7780

Note: ATSI, Asian, LGBTIQ

Kinder Caring Home Nursing QLD ✆ 1300 796 675

Note: Meals on Wheels & Lite ‘n’ Easy

Leonie’s Caring ✆ 1800 491 805

Let’s Get Care (QLD) ✆ 1300 497 442

Note: ATSI, CALD, LGBTIQ, NESB

Life Without Barriers QLD ✆ 1800 792 359

Lite n’ Easy ✆ 13 15 12

Note: Services for private clients

LiveBetter QLD ✆ 1800 580 580

Magenta Community Services | Central Queensland ✆ 4633 4967

MCWA - Aged Care With A Difference ✆ 03 9318 1111

Note: CALD, European, LGBTIQ, Slavic Mercy Community Home and Community Care ✆ 1300 927 062

Mr Meticulous Services - cleaning +house ✆ 0402 317 313

MRM Care Consultant ✆ 0449 021 261

My Meals ✆ 0428 717 379

Nhulundu Health Service ✆ 1800 468 000

Note: Oxygen supplement available

Ozcare Home Care Bundaberg ✆ 1800 692 273

Partner Profile Page: 16-17

Ozcare Home Care Emerald ✆ 1800 692 273

Partner Profile Page: 16-17

Support at Home: Regional Queensland

North Central

Ozcare Home Care Gladstone

✆ 1800 692 273

Partner Profile Page: 16-17

Ozcare Home Care Hervey Bay

✆ 1800 692 273

Partner Profile Page: 16-17

Ozcare Home Care Rockhampton ✆ 1800 692 273

Partner Profile Page: 16-17

Patty Health and Care Support Services

✆ 08 7009 4495

Peak Performance Allied Health

✆ 0476 833 800

Pearl Home Care - Gladstone ✆ 1300 697 327

Resilient Disability Services

✆ 0423 703 005

Right at Home Central Queensland & Wide Bay ✆ 4807 6454

Note: Oxygen and enteral feeding supplement

Partner Profile Page: 53

Right at Home RightCare ✆ 3054 1360

Note: Oxygen and enteral feeding supplement

Partner Profile Page: 53

RSL LifeCare at Home North - Tweed Heads, Gold Coast ✆ 1300 853 146

Silverchain QLD ✆ 1300 650 803

Partner Profile Page: 45

Springsure & District Aged Care ✆ 4984 1012

Suncare Community Services Home & Community Care ✆ 1800 786 227

The CareSide ✆ 1300 854 080

The Good Meal Co. ✆ 1800 155 255

Trilogy Care

✆ 1300 459 190

Note: ATSI, CALD, LGBTIQ

Partner Profile Page: 92

UPA North Coast Home Care Services ✆ 1300 026 594

Vege2go ✆ 0450 876 088

Wahroonga, Biloela ✆ 4992 8300

Wowan Dululu Multi Purpose Centre ✆ 4937 1119

Wujal Wujal Aboriginal Shire Council Community Care ✆ 4083 9100

Note: ATSI

Support at Home: Regional Queensland

South West

Abigail Mamas Healthcare Services

✆ 0401 093 396

Note: African, Arabic, Asian, Northern European

Advanced Care Australia (QLD)

✆ 1300 628 485

Note: CALD, NESB

Akooramak Care of the Aged

✆ 4661 4100

All Aged Care Support at Home

✆ 3238 6700

Note: CALD, European, Polish

Amazing ProCare - Gold Coast ✆ 5515 7905

Amazing ProCare - Toowoomba

✆ 0400 277 257

Angels in Aprons Brisbane North

✆ 0406 076 885

Angels in Aprons Brisbane South

✆ 0406 076 885

Anglicare SQ Roma Community Services

✆ 1300 610 610

Anglicare SQ Toowoomba Community Services

✆ 1300 610 610

AQ @ Home - Darling Downs

✆ 4635 2966

Partner Profile Page: 49

Australian Unity Home Care Service

Gold Coast

✆ 1300 160 170

Australian Unity Home Health & Care

QLD

✆ 1300 753 206

BlueCare Allora-Clifton Community Care

✆ 1300 258 322

BlueCare Charleville Community Care

✆ 1300 258 322

BlueCare Chinchilla/Miles Community Care

✆ 1300 258 322

BlueCare Crows Nest Community Care

✆ 1300 258 322

BlueCare Cunnamulla Community Care

✆ 1300 258 322

BlueCare Dalby Community Care

✆ 1300 258 322

BlueCare Goondiwindi Community Care

✆ 1300 258 322

Note: ATSI

BlueCare Gympie Community Care

✆ 1300 258 322

BlueCare Kingaroy and Nanango Community Care

✆ 1300 258 322

Note: ATSI

BlueCare Murgon Community Care

✆ 1300 258 322

BlueCare Noosa Community Care

✆ 1300 258 322

BlueCare Roma Community Care

✆ 1300 258 322

Note: ATSI

BlueCare Stanthorpe Community Care

✆ 1300 258 322

Note: NESB

BlueCare Toowoomba Community Care

✆ 1300 258 322

BlueCare Warwick Community Care

✆ 1300 258 322

Bolton Clarke Sunshine Coast Home and Community Support

✆ 1300 221 122

Partner Profile Page: IFC-1

Bolton Clarke Toowoomba Home and Community Support

✆ 1300 221 122

Partner Profile Page: IFC-1

Brodribb At Home

✆ 4602 0290

Care Connect QLD

✆ 1800 692 464

Partner Profile Page: 43

Care Next Door

✆ 02 9666 7930

Carinity Home Care Toowoomba & Surrounds

✆ 1300 109 109

Partner Profile Page: 11

Catholic Healthcare Home Care

Services Queensland ✆ 1800 225 474

Centacare Fraser Coast and Kingaroy

✆ 1300 236 822

Note: ATSI, CALD; VHC

Partner Profile Page: 53

Centacare South West

✆ 1300 236 822

Note: ATSI, CALD

Partner Profile Page: 53

Centacare Sunshine Coast

✆ 1300 236 822

Note: ATSI, CALD

Partner Profile Page: 53

Comlink Australia Support at Home

South Queensland

✆ 1300 761 011

Comlink Australia Support at Home

Sunshine Coast & North Brisbane

✆ 1300 761 011

Continuity Care Australia Pty Ltd

✆ 1800 012 273

Darling Downs Hospital & Health Service Home Care Services

✆ 4699 8868

Dovida - Sunshine Coast & Gympie ✆ 5443 3562

Dovida - Toowoomba ✆ 4613 0574

Dovida Australia ✆ 1300 008 018

Envigor Bundaberg / Wide Bay-Burnett ✆ 1300 368 446

Feros Care/ At-home Aged Care in Queensland ✆ 1300 418 418

Five Good Friends Home Care Services

✆ 1300 368 196

Partner Profile Page: 29

FutureCare Home Care ✆ 4634 6302

Greater Support ✆ 3924 2998

Guardian Nursing Agency ✆ 1300 133 633

Happy Living Support at Home ✆ 1300 911 728

HCA Home QLD ✆ 1300 422 111

Home care & community care (Wesley Mission Queensland) ✆ 1800 448 448

Partner Profile Page: Listing

Home Care Assistance Sunshine Coast ✆ 5491 6888

Home Care Darling Downs and South West ✆ 4617 6691

Partner Profile Page: 21

Home Care Southern Downs ✆ 4660 1150

Partner Profile Page: 21

Immanuel Gardens Home Support ✆ 1800 960 433

integratedliving Queensland ✆ 1300 782 896

Partner Profile Page: 40

integratedliving Darling Downs (QLD) ✆ 1300 782 896

Partner Profile Page: 40

IUIH Home Support Sunshine Coast ✆ 1800 802 265

Note: ATSI

IWAA Home Care Services (QLD) ✆ 3208 6333

Note: Arabic, Bosnian, CALD, South African, Turkish

Just Better Care Brisbane East ✆ 3272 9555

Partner Profile Page: 39

Just Better Care Brisbane South/East & Toowoomba ✆ 3272 9555

Partner Profile Page: 39

Just Better Care QLD ✆ 1300 587 823

Partner Profile Page: 39

Just Better Care Sunshine Coast ✆ 5353 5111

Partner Profile Page: 39

Kaloma Home for the Aged ✆ 4671 1422

Note: Services for private clients

Kinder Caring Home Nursing QLD ✆ 1300 796 675

Note: Meals on Wheels & Lite ‘n’ Easy

Leonie’s Caring ✆ 1800 491 805

Let’s Get Care (QLD) ✆ 1300 497 442

Note: ATSI, CALD, LGBTIQ, NESB

Life Without Barriers QLD ✆ 1800 792 359

Lite n’ Easy ✆ 13 15 12

Note: Services for private clients

Lutheran Services Salem Home Care ✆ 1800 960 433

Magenta Community Services | Southern Queensland ✆ 4633 4967

MCWA - Aged Care With A Difference ✆ 03 9318 1111

Note: CALD, European, LGBTIQ, Slavic

Mr Meticulous Services - cleaning +house ✆ 0402 317 313

Support at Home: Regional Queensland

South West

MRM Care Consultant

✆ 0449 021 261

My Meals ✆ 0428 717 379

Northridge Salem, Toowoomba ✆ 1800 960 433

Orana Home Support ✆ 4162 6555

Ozcare Home Care Toowoomba ✆ 1800 692 273 ATSI

Partner Profile Page: 16-17

Patty Health and Care Support Services

✆ 08 7009 4495

Pearl Home Care IpswichToowoomba ✆ 3485 2818

PRECIOUS CARE QLD

✆ 0424 671 232

RangeCare ✆ 5445 7044

Resilient Disability Services ✆ 0423 703 005

Right at Home Darling Downs ✆ 4592 8204

Note: Oxygen and enteral feeding supplement

Partner Profile Page: 53

Right at Home Noosa, Gympie & Hinterland ✆ 5211 1549

Note: Oxygen and enteral feeding supplement

Partner Profile Page: 53

Right at Home RightCare ✆ 3054 1360

Note: Oxygen and enteral feeding supplement

Partner Profile Page: 53

Roma Home Care Service ✆ 4624 2730

Note: Packages for Roma area only

RSL LifeCare at Home North - Tweed Heads, Gold Coast ✆ 1300 853 146

Silverchain QLD

✆ 1300 650 803

Partner Profile Page: 45

Southern Cross Care - Western Downs Home Care ✆ 1300 306 442

Partner Profile Page: 23

Springsure & District Aged Care ✆ 4984 1012

St Vincent’s Home Care Toowoomba ✆ 1300 703 346

Partner Profile Page: 7

Suncare Community Services Home & Community Care ✆ 1800 786 227

Tender Loving Cuisine Australia ✆ 1800 801 200

The CareSide ✆ 1300 854 080

The Good Meal Co. ✆ 1800 155 255

Trilogy Care ✆ 1300 459 190

Note: ATSI, CALD, LGBTIQ

Partner Profile Page: 92

UPA North Coast Home Care Services ✆ 1300 026 594

Vege2go ✆ 0450 876 088

Vivir healthcare ✆ 1300 184 847

Wujal Wujal Aboriginal Shire Council Community Care ✆ 4083 9100

Note: ATSI

YellowBridge QLD Support at Home ✆ 1300 882 764

Zion Retirement Living, Gympie ✆ 5482 8349

QLD Culturally Appropriate Support at Home

Cultural Group Service Provider

African Abigail Mamas Healthcare Services 0401 093 396

African Carers Link 3901 1165

African Heather Hill Home Care & NDIS 3720 9122

African Liberty Community Connect Support at Home 5578 1668

Arabic Abigail Mamas Healthcare Services 0401 093 396

Arabic IWAA Home Care Services (QLD) 3208 6333

Arabic Sunny Care Home Services 3272 2615

Asian Abigail Mamas Healthcare Services 0401 093 396

Asian AQ @ Home - Brisbane North 3857 2191

Asian Cathay Support at Home 3275 3688

Asian Chinese Fraternity Association of Queensland 3252 9803

Asian Cura Aged Care 5620 3805

Asian HomeCaring 1300 875 377

Asian Kal'ang Respite Care Centre Aboriginal Corporation 4124 7780

Asian Liberty Community Connect Support at Home 5578 1668

Asian Sunny Care Home Services 3272 2615

ATSI Anglicare SQ Brisbane North Community Services 1300 610 610

ATSI annecto at Home Support Sunshine Coast 5341 8208

ATSI Aurukun Shire Council Community Home Help 4060 6834

ATSI BlueCare Brisbane Southside Community Care 1300 258 322

ATSI BlueCare Charters Towers Community Care 1300 258 322

ATSI BlueCare Gayndah and Wakka Wakka Jinda Community Care

ATSI BlueCare Goondiwindi Community Care

ATSI BlueCare Hervey Bay and Fraser Coast Community Care

ATSI BlueCare Ipswich Community Care

1300 258 322

ATSI BlueCare Kingaroy and Nanango Community Care 1300 258 322

ATSI BlueCare Mackay Community Care

ATSI BlueCare Roma Community Care

ATSI Bur-Del Home Care Program

ATSI Burringilly Social Support Group

1300 258 322

4783 4560

3208 4785

ATSI Carers Link 3901 1165

ATSI Centacare Brisbane North

1300 236 822

ATSI Centacare Brisbane South 1300 236 822

ATSI Centacare Fraser Coast and Kingaroy 1300 236 822

ATSI Centacare Logan, Gold Coast & Beaudesert

ATSI Centacare Moreton Bay

ATSI Centacare South West

1300 236 822

ATSI Centacare Sunshine Coast 1300 236 822

ATSI Community Care Services 4657 2680

ATSI Cura Aged Care

5620 3805

ATSI Injilinji Aged Care Unit 4512 6593

ATSI IUIH Home Support Brisbane South 1800 802 265

ATSI IUIH Home Support Caboolture 1800 802 265

ATSI IUIH Home Support Hervey Bay 1800 802 265

ATSI IUIH Home Support North Brisbane 1800 802 265

ATSI IUIH Home Support Sunshine Coast 1800 802 265

ATSI Jymbilung House Aged & Disabled Care Services 5541 4025

ATSI Kal'ang Respite Care Centre Aboriginal Corporation 4124 7780

ATSI Kalwun Community Care 5522 9197

ATSI Kowanyama Aged Care Services

ATSI Let's Get Care (QLD)

Cultural Group Service Provider

4083 7162

1300 497 442

ATSI Mutkin Residential Aged Care 4056 9290

Phone (07)

ATSI NPA Community Aged & Disability Support Services 4048 6616

ATSI NWRH Support at Home

ATSI Ozcare Home Care Cairns

ATSI Ozcare Home Care Ipswich

ATSI

ATSI Trilogy Care 1300 459 190

ATSI Wujal Wujal Aboriginal Shire Council Community

QLD Culturally Appropriate Support at Home

Cultural Group Service Provider

Phone (07)

Chinese Liberty Community Connect Support at Home 5578 1668

Chinese Sunny Care Home Services 3272 2615

Croatian Centacare Brisbane South 1300 236 822

Croatian Cura Aged Care

Croatian Heather Hill Home Care & NDIS

5620 3805

3720 9122

Croatian MCWA - Aged Care With A Difference 03 9318 1111

Dutch AQ @ Home - Brisbane South and Logan 3349 0875

Dutch Cura Aged Care

5620 3805

Dutch Liberty Community Connect Support at Home 5578 1668

Dutch MiCare Support at Home QLD

Estn

1300 064 064

European All Aged Care Support at Home 3238 6700

Estn

European Cura Aged Care

Estn

5620 3805

European Liberty Community Connect Support at Home 5578 1668

Egyptian IWAA Home Care Services (QLD) 3208 6333

European AQ @ Home - Brisbane North 3857 2191

European Care Connect 1800 692 464

European Chinese Fraternity Association of Queensland 3252 9803

European MCWA - Aged Care With A Difference 03 9318 1111

Filipino Cura Aged Care

5620 3805

Filipino Heather Hill Home Care & NDIS 3720 9122

Filipino Liberty Community Connect Support at Home 5578 1668

Filipino Sunny Care Home Services 3272 2615

Fmr Yugoslavian Cura Aged Care

5620 3805

Fmr Yugoslavian MCWA - Aged Care With A Difference 03 9318 1111

French Co.As.It. Community Services - Support at Home (SAH) Provider

French Cura Aged Care

3624 6100

5620 3805

French Direct Care Australia 1300 122 730

French Heather Hill Home Care & NDIS

German Cura Aged Care

3720 9122

5620 3805

Greek AQ @ Home - Brisbane North 3857 2191

Greek AQ @ Home - Brisbane South and Logan 3349 0875

Greek Care Connect 1800 692 464

Greek Cura Aged Care 5620 3805

Greek Direct Care Australia

1300 122 730

Greek GOC Care Support at Home Brisbane 3249 1010

Greek GOC Care Support at Home Gold Coast 5574 3920

Hindi HomeCaring 1300 875 377

Hindi Sunny Care Home Services 3272 2615

Hungarian Cura Aged Care

5620 3805

Indian AQ @ Home - Brisbane South and Logan 3349 0875

Indian HomeCaring

1300 875 377

Indo-Chinese Sunny Care Home Services 3272 2615

Indonesian Carers Link 3901 1165

Indonesian Liberty Community Connect Support at Home 5578 1668

Islamic IWAA Home Care Services (QLD) 3208 6333

Italian AQ @ Home - Brisbane North 3857 2191

Italian Care Connect 1800 692 464

Italian Co.As.It. Community Services 3624 6100

Italian Co.As.It. Community Services - Support at Home (SAH) Provider 3624 6100

Cultural Group Service Provider

Phone (07)

Italian Cura Aged Care 5620 3805

Italian Direct Care Australia

1300 122 730

Italian Liberty Community Connect Support at Home 5578 1668

Italian MCWA - Aged Care With A Difference 03 9318 1111

Italian Sunny Care Home Services 3272 2615

Japanese Cura Aged Care 5620 3805

Japanese Heather Hill Home Care & NDIS 3720 9122

Japanese Sunny Care Home Services 3272 2615

Korean Chinese Fraternity Association of Queensland 3252 9803

Korean Cura Aged Care 5620 3805

Korean Liberty Community Connect Support at Home 5578 1668

Korean

Latin

Lebanese IWAA Home Care Services (QLD) 3208 6333

LGBTIQ annecto at Home Support Sunshine Coast 5341 8208

LGBTIQ

QLD Culturally Appropriate Support at Home

Cultural Group Service Provider

Phone (07)

Russian MCWA - Aged Care With A Difference 03 9318 1111

Serbian Centacare Brisbane South 1300 236 822

Serbian Cura Aged Care 5620 3805

Serbian GOC Care Support at Home Gold Coast 5574 3920

Serbian MCWA - Aged Care With A Difference 03 9318 1111

Singaporean Cura Aged Care 5620 3805

Singaporean Heather Hill Home Care & NDIS 3720 9122

Singaporean Sunny Care Home Services 3272 2615

Slavic MCWA - Aged Care With A Difference 03 9318 1111

South African Heather Hill Home Care & NDIS 3720 9122

South African IWAA Home Care Services (QLD) 3208 6333

South Asian Sunny Care Home Services 3272 2615

Sthn European All Aged Care Support at Home 3238 6700

Spanish Carers Link 3901 1165

Spanish Centacare Brisbane South 1300 236 822

Spanish Co.As.It. Community Services - Support at Home (SAH) Provider 3624 6100

Spanish Cura Aged Care 5620 3805

Cultural Group Service Provider

Spanish Heather Hill Home Care & NDIS

Phone (07)

3720 9122

Spanish MiCare Support at Home QLD 1300 064 064

Spanish Sunny Care Home Services 3272 2615

Sri Lankan Centacare Brisbane South 1300 236 822

Sri Lankan Heather Hill Home Care & NDIS

Tamil Heather Hill Home Care & NDIS

Thai Sunny Care Home Services

3720 9122

3272 2615

Tongan Sunny Care Home Services 3272 2615

Turkish IWAA Home Care Services (QLD)

3208 6333

Turkish MCWA - Aged Care With A Difference 03 9318 1111

Ukrainian MCWA - Aged Care With A Difference 03 9318 1111

Vietnamese Cathay Support at Home 3275 3688

Vietnamese Chinese Fraternity Association of Queensland 3252 9803

Vietnamese HomeCaring 1300 875 377

Vietnamese Sunny Care Home Services 3272 2615

Wstn European MiCare Support at Home QLD 1300 064 064

Aged Care Homes – suburb reference

A list of suburbs and the page references where all the Aged Care Homes in that suburb are listed. If a suburb/town is not listed, please refer to the next closest suburb.

Suburb / Town Page

Acacia Ridge 114

Albany Creek 123

Alexandra Headland 126

Alexandra Hills 125

Algester 114

Allora 136

Alpha 129

Annandale 138

Annerley 114

Arundel 118

Ashgrove 114

Ashmore 119

Aspley 114

Atherton 137

Ayr 130

Bald Hills 114

Barcaldine 129

Bardon 114

Bargara 129

Beachmere 123

Beaconsfield 133

Beaudesert 125

Beerwah 126

Bellmere 123

Benowa 119

Bethania 122

Biggenden 135

Biggera Waters 119

Biloela 129

Birkdale 125

Birtinya 126

Blackall 129

Bli Bli 126

Bongaree 123

Boonah 126

Boondall 114

Boronia Heights 122

Bowen 139

Boyne Island 132

Brassall 121

Bray Park 123

Brighton 114

Brookfield 114

Browns Plains 122

Buderim 126

Bulimba 114

Suburb / Town Page

Bundaberg

Suburb / Town Page

Suburb / Town

Dunwich 125

Durack 115 Eagleby

Suburb / Town Page

Miles 139

Millbank 129

Millmerran 137

Mirani 133

Mitchelton 116

Monto 136

Mooroobool 130

Morayfield 124

Morningside 116

Mossman 131

Mount Coolum 127

Mount Gravatt 116

Mount Gravatt East 116

Mount Isa 134

Mount Lofty 137

Mount Louisa 138

Mount Morgan 136

Mount Ommaney 116

Mount Warren Park 123

Mudgeeraba 120

Mundingburra 138

Mundubbera 136

Murgon 136

Murrumba Downs 124

Nambour 127

Nanango 136

Narangba 124

Nerang 120

New Auckland 132

New Farm 116

Newmarket 116

Newstead 116

Noosa Heads 134

Noosaville 135

Norman Gardens 136

Normanton 130

North Ipswich 121

North Lakes 124

North Mackay 133

Suburb / Town Page

North Rockhampton 136

North Tamborine 123

Nudgee 117

Nundah 117

Oakey 137

Oxley 117

Pacific Paradise 127

Palm Island 136

Palmwoods 128 Parkinson 117

Parkwood 120

Pelican Waters 128

Peregian Springs 128

Pialba 131

Pimlico 138

Pimpama 120 Pine Mountain 121

Pinjarra Hills

Rowes Bay 139

Runaway Bay 120

Suburb / Town Page

Salisbury 117

Sandgate 117

Sarina 133

Scarborough 124

Seven Hills 117

Sinnamon Park 117

Sippy Downs 128

Slacks Creek 123

South Toowoomba 138 Southport 121

Springsure 131

Springwood 123

St George 129 Stanthorpe 137

Sunnybank Hills 118 Sunrise Beach 135 Surat 134

139

129 Tewantin 135

Gap 118

129 Thornlands 125 Thursday Island 138 Tin Can Bay 132 Tinana 132

Toogoolawah 126

Toowong 118

Toowoomba 137

Toowoomba City 138

Torquay 132 Townsville 139

Townview 134

Trebonne 132

Tugun 121 Tully 130

Twin Waters 128

Suburb / Town Page

Aged Care Homes

The Aged Care Homes tables on the following pages provide an overview of aged care homes in your council district, including key features and services offered by each provider. You’ll find contact details, location information, and indicators such as whether the home offers respite care, dementia support, palliative care, or retirement living onsite. These descriptions are designed to help you quickly identify the services that matter most to you or your loved one. For more detailed information, contact the provider directly using the phone number listed, or visit agedcareguide.com.au.

Aged Care homes - how to read

Care Homes/Facilities arranged by Council District, Suburbs and then Home/Facility Name

Booked Respite Beds

Dedicated respite places that must be booked in advance. Access usually requires an aged care assessment under the Single Assessment System (formerly ACAT/ACAS) confirming eligibility for residential respite care, and is subject to provider availability and booking conditions.

Extra Services

Accommodation that includes a higher standard of comfort, with added options such as enhanced meals and entertainment, available at an additional cost to the resident.

Pets on Premises

The facility owns pets, such as dogs or cats, that interact with residents. Some facilities may also allow you to bring a small pet with you – check with the provider.

Secure Dementia Unit

A dedicated and secure area within the facility that provides specialised care for people living with dementia.

Secure Garden

A gated outdoor garden space that is safely enclosed, designed for residents – particularly those with dementia – to enjoy recreation or therapeutic activities.

Specialist Palliative Care

Specialised end-of-life care provided within the aged care facility. Staff are trained in pain relief, symptom management, and supporting quality of life during this time.

Transition Care Beds

Short-term care beds that support older people after a hospital stay. These beds offer time and services to help improve independence in a non-hospital environment.

Culturally Specific

Services that support people from culturally and linguistically diverse backgrounds. While care is inclusive of everyone, staff have knowledge of specific cultural needs, traditions or languages.

Retirement Living Onsite

Independent retirement living units or a retirement village located on the same site as the aged care facility, offering easy access between levels of care.

Aged Care Homes –Metropolitan Queensland

Acacia Ridge 4110

Brig-O-Doon

Algester 4115

Algester Lodge

Annerley 4103

TriCare Annerley

Ashgrove 4060

TriCare Ashgrove Aged

Aspley 4034

Aspley

Bald Hills 4036

4065

4034

Gannet House

4069

Bulimba 4171 Regis Bulimba

Calamvale 4116

Carina 4152

Carindale 4152

Carseldine 4034

Chapel Hill 4069

Cairns Aged

Chelmer 4068

Aged Care Homes –Metropolitan Queensland

BRISBANE Council continued

Chermside 4032

Cooper House, Wheller Gardens

Village, Wheller Gardens

Parkview Aged Care Com'ty, Wheller Gdns

St Mark's Aged Care Com'ty, Wheller Gdns

Chermside West 4032

TriCare Stafford Lakes Aged

Coorparoo 4151

Estia Health Coorparoo

Coorparoo Aged Care

Corinda 4075

St Vincent's Aged Care Corinda

Drewvale 4116

Southern Cross Care Drewvale (Stretton Gardens)

Durack 4077

Oxley Grove

Eight Mile Plains 4113

Arcare Eight Mile Plains

The Plains Retirement Village

Ferny Grove 4055

Regis Ferny Grove

Forest Lake 4078

Forest Lake Lodge

Fortitude Valley 4006

Villa Maria - Fortitude Valley

Geebung 4034

John Wesley Gardens

Hamilton 4007

Estia Health Hamilton

Highgate Hill 4101

St Nicholas Nursing Home & Hostel

Holland Park 4121

Southern Cross

(Duhig Vlg)

Holland Park West 4121

Aged Care Homes –Metropolitan Queensland

Council

Indooroopilly 4068

Berlasco Aged

Kangaroo Point 4169

Grove 4059

Hilltop

Kenmore Hills 4069

BlueCare Kenmore Aged

Keperra 4054

Lutwyche 4030

Regis Lutwyche 35

Manly 4179

Anglicare SQ Edwin

Manly West 4179

Mitchelton 4053

Morningside 4170

Georgina Hostel & Aged

Mount Gravatt 4122

TriCare Mt Gravatt

Mount Gravatt East 4122

Estia

Mount Ommaney 4074 TriCare Jindalee

4051

Aged Care Homes –Metropolitan Queensland

BRISBANE Council

Nudgee 4014

Mercy Community Res Aged

Nundah 4012 Zion, Nundah

Oxley 4075

Ozcare Bakhita Villa

Regis Oxley

Parkinson 4115

Bolton Clarke Carrington, Parkinson

Pinjarra Hills 4069

Bolton Clarke Fairview, Pinjarra

Rocklea 4106

Rosalie 4064

AQ Rosalie

Salisbury 4107 Regis Salisbury

Sandgate 4017

Regis Sandgate Griffith

Seven Hills 4170

Arcare Seven Hills Aged Care

Sinnamon Park 4073 Dovetree, Sinnamon Village

Sinnamon

Note: 1. Services for residents with intellectual disability

Aged Care Homes –Metropolitan Queensland

BRISBANE Council continued

Sunnybank Hills 4109

BlueCare Sunnybank Hills Carramar

Bolton Clarke Cazna Gdns, Sunnybank Hills

Residential

TriCare Sunnybank Hills Aged Care Res 330

Taigum 4018 Anglicare SQ St Martin's Res

Anglicare SQ Symes Grove Res Aged

Taigum

The Gap 4061

The Gap

Toowong 4066 Anglicare SQ St John's RAC

Upper Mount Gravatt 4122

Upper Mt Gravatt

Windsor 4030

Wishart 4122

Woolloongabba 4102

Wooloowin 4030

Wynnum 4178 Regis Wynnum

Wynnum North 4178 Nazareth House Wynnum

Wynnum West 4178 BlueCare Wynnum Aged

Yeronga 4104

Regis Yeronga

GOLD COAST Council Arundel 4214 BlueCare Arundel

Aged Care Homes –Metropolitan Queensland

Ashmore 4214

Benowa 4217

Biggera Waters 4216

Heads 4220

Burleigh Waters 4220

Bolton Clarke SandBrook, Burleigh

Clear Island Waters 4226 TriCare Cypress

Coolangatta 4225

Currumbin Waters 4223

Bolton Clarke Galleon Gdns, Currumbin Waters

Elanora 4221

Aged Care Homes –Metropolitan Queensland

GOLD COAST Council

Helensvale 4212

Arcare

Hope Island 4212

Arcare Hope Island

Arcare Sanctuary Manors

Lions Haven for the Aged

Labrador 4215

Beach 4218

Merrimac 4226

Mudgeeraba 4213

Nerang 4211

Parkwood 4214

Pimpama 4209

Aged Care Homes –Metropolitan Queensland

Southport 4215

Anglicare

Tallebudgera 4228 BlueCare Tallebudgera

Andrews, Tallebudgera

Tugun 4224

Bupa

Upper Coomera 4209 Regis

Varsity Lakes 4227 Bolton

IPSWICH Council

Brassall 4305

BlueCare Brassall Aged

Eastern Heights 4305 Bolton Clarke Milford Grange,

Catholic Healthcare Villa Maria Centre Eastern Heights

Flinders View 4305

BlueCare Flinders View Nowlanvil ACF 205-215

Ipswich 4305

Carinity Colthup Manor

North Ipswich 4305

Bundaleer Lodge

Pine Mountain 4306

Fairhaven

Raceview 4305

Southern Cross Care Raceview (St Mary's)

Note: 1. CALD; Dementia care

Aged Care Homes –Metropolitan Queensland

Boronia Heights 4124

St Paul de Chartres

Browns Plains 4118 Berrinba Greens

Carbrook 4130

BlueCare Carbrook Wirunya Aged Care

Cornubia 4130

Infinite Care Cornubia

Eagleby 4207

Jimbelunga Nursing

Edens Landing 4207

Southern Cross Care Edens

(Connolly Court)

Greenbank 4124

Regis Greenbank

Hillcrest 4118

Clive Burdeu Aged

Jimboomba 4280

Jimboomba Community Aged

Logan Reserve 4133 Arcare Logan Reserve

Aged Care Homes –Metropolitan Queensland

LOGAN Council continued

Mount Warren Park 4207

Palm Lake Aged Caring Community 33

North Tamborine 4272

Beaumont Care Mount Tamborine 24

Slacks Creek 4127

Arcare Slacks Creek 8 Janice

Springwood 4127

Arcare Springwood 99 Cinderella

Woodridge 4114

Trinder Park

BAY Council

Albany Creek 4035 Estia

Beachmere 4510 Palm Lake Aged Caring

Beachmere

Bellmere 4510

New Direction Care

Bongaree 4507

Bolton Clarke Bribie Cove, Bongaree 199-213 Goodwin Dr 3400

Bribie Island

Bray Park 4500

Anam Cara

Burpengary 4505

Burpengary Gardens

Burpengary East 4505

Burpengary Manor

Caboolture 4510

Arcare Caboolture

Regis Caboolture

St Paul's, Caboolture

Sunnymeade Park Aged

Clontarf 4019

Beaumont Care Clontarf

Ozcare Ozanam Villa Clontarf

Note: 1. CALD, LGBTIQ; Pets welcome

Aged

Care Homes –Metropolitan Queensland

MORETON BAY Council continued

Deception Bay 4508

Bolton Clarke Seabrook, Deception

Palm Lake Aged Caring Com'ty Deception Bay

Sir James Terrace 11

Ferny Hills 4055

Kallangur 4503

Kippa-Ring 4021

Cooinda

4501

Morayfield 4506 Morayfield

Murrumba Downs 4503 Bolton Clarke Inverpine,

Narangba 4504

North Lakes 4509 Arcare

Redcliffe 4020

BlueCare Redcliffe

Rothwell 4022

BlueCare Rothwell Nazarene

Peninsula Palms Aged &

Seabrae Manor Aged

Scarborough 4020

BallyCara Village, Res Care & Wellness 16B Oyster

Strathpine 4500

Strathpine Aged Care

Aged Care Homes –Metropolitan Queensland

MORETON BAY Council continued Wamuran 4512

Beaumont Care Wamuran 60 Ziviani Rd 5496 6503

Woodford 4514

Woodford Manor 12-14 Margaret St 5420 4000

REDLAND Council

Alexandra Hills 4161

BlueCare Alexandra Hills Nandeebie ACF 87 Winchester Rd 3820 0200

Buckingham Gardens Aged Care Service 8 Buckingham St 3824 4623

Birkdale 4159

Estia Health Birkdale 500 Old Cleveland Rd East 1300 682 833

Prins Willem Alexander Lodge 62 Collingwood Rd 3822 0800

Regis Birkdale 25 MacGregor Dr

Capalaba 4157

Bolton Clarke Capella Bay, Capalaba 260 Old Cleveland Rd East 3119 3100

Cleveland 4163

Bolton Clarke Seaton Place, Cleveland 111 Smith St 3050 9100

Estia Health Cleveland 4-10 Doig St 1300 682 833

Infinite Care Cleveland 149 Wellington St 3286 6879

Redland Residential Care 3 Weippin St 3488 3800

Dunwich 4183

Nareeba Moopi Moopi Pa Aged Care 28 Dickson Way 3409 9690

Redland Bay 4165

BlueCare Redland Bay Yarrabee ACF 61-71 Peel St 3829 4400

Thornlands 4164

Arcare Thornlands 1 George Thorn Dr 1300 272

Bolton Clarke Moreton Shores, Thornlands 91-101 King St 3286 8600

Finncare 343 Cleveland-Redland Bay Rd 3829 4800

Victoria Point 4165

Adventist Retirement Vlg Victoria Point 571-585 ClevelandRedland Bay Rd 3820 5777

Estia Health Victoria Point 537-547 ClevelandRedland Bay Rd 1300 682 833

Wellington Point 4160

Wellington Park Private Care 16 Balmoral St 3822 1876

SCENIC RIM Council

Beaudesert 4285

Whiddon Beaudesert Star 14 Brooklands Dr 5542 4700

Wongaburra Garden Settlement 210-218 Brisbane St 5540 1400

Note: 1. Dutch, Greek, Hispanic, Indonesian, Italian 2. ATSI; Behavioural needs support

Aged Care Homes –Metropolitan Queensland

Fassifern

4519

4575

Bli Bli 4560 BlueCare Bli Bli Aged

Buderim 4556

Immanuel Gardens, Buderim

Burnside 4560 Rod Voller Care Centre

Caloundra 4551 BlueCare Caloundra Aged

Coolum Beach 4573

St Mary's Aged Care Coolum Beach

Currimundi 4551

Aged Care Homes –Metropolitan Queensland

Dicky Beach 4551

BlueCare

Kuluin 4558

4551

Meridan

4552

4558

4551

Mount Coolum 4573

Nambour 4560

Pacific

4564

Aged Care Homes –Metropolitan Queensland

SUNSHINE COAST Council continued

Palmwoods 4555

Palmwoods Garden Village Care Centre 61

Pelican Waters 4551

Regis Pelican Waters 17

St Mary's Aged Care Pelican Waters 31

Peregian Springs 4573

Arcare Peregian Springs 33 Ridgeview

Sippy Downs 4556

Regis Sippy Downs 94 University

Twin Waters 4564

Estia Health Twin Waters 190 Ocean

Warana 4575

BlueCare Warana Beachwood

TriCare Kawana Waters Aged

Woombye 4559

Woombye Care Nangarin Lodge 26 Redmonds Rd

Aged Care Homes - Regional Queensland

4487

Biloela 4715

4420

4725

Bundaberg 4670

Bundaberg North 4670

Bolton

Childers 4660

Forest

4671

Kolan

Kepnock 4670

Millbank 4670

BlueCare

Aged Care Homes - Regional Queensland

Ayr 4807 Regis Ayr

Cairns 4870

4878

4870

4869

4865

4879

4870

Redlynch 4870

Redlynch

Westcourt 4870

Rock 4868

Whitfield 4870

Whitfield

Normanton 4890

4860

Warrina Innisfail Villanova

Tully 4854 Tully

Aged Care Homes - Regional Queensland

CENTRAL HIGHLANDS (QLD) Council

Emerald 4720

Springsure 4722

CHARTERS TOWERS Council

Charters Towers 4820

COOK Council

Cooktown 4895

4895

Doomadgee 4830

DOUGLAS Council

Mossman 4873 Kubirri

4877

FRASER COAST Council

Granville 4650

4655

Maryborough 4650

Aged Care Homes - Regional Queensland

FRASER COAST Council

Point Vernon 4655

Anglicare

Tinana 4650

Maryborough Community

Torquay 4655

Torbay Aged Care

4655

Boyne Island 4680

4680

Goondiwindi 4390

Kaloma Home for the Aged

Council

Gympie 4570

Tin Can Bay 4580

Residency by Dillons

Ingham 4850

4850

Aged Care Homes - Regional Queensland

Hope Vale 4895

Clermont 4721

Yeppoon 4703

Zilzie 4710

Beaconsfield 4740

Glenella 4740

Mackay 4740

Mirani 4754 Nanyima

Nanyima

North Mackay 4740

Resthaven

Sarina 4737

Aged Care Homes - Regional Queensland

NOOSA Council continued

Noosaville 4566

Arcare Noosa

Sunrise Beach 4567 BlueCare

Tewantin 4565 Estia Health Noosa

NORTH BURNETT Council

Biggenden 4621

Biggenden

Eidsvold 4627

Eidsvold Multi

Gayndah 4625

Aged Care Homes - Regional Queensland

4626

Kingaroy 4610

4714

4701

4700

4701

Nanango 4615

4606 Forest

SOUTHERN DOWNS

Allora 4362

4373

Aged Care Homes - Regional Queensland

Stanthorpe 4380

Stanthorpe

4370

Atherton 4883

Herberton 4887

Malanda 4885

Clifton 4361

Cranley 4350

Palm

Crows Nest 4355

Glenvale 4350

Highfields 4352

Carinity Brownesholme

Kearneys Spring 4350

Yukana

Middle Ridge 4350

BlueCare

St Vincent's Aged

Millmerran 4357

McLean Care Yallambee

Millmerran Multi

Mount Lofty 4350

Infinite Care Mount Lofty

Mt Lofty Heights Nursing

Oakey 4401

Dr EAF McDonald Nursing

McLean Care CWA

Note: 1. Long-stay beds, fee applicable

Aged Care Homes - Regional Queensland

TOOWOOMBA Council continued

Pittsworth 4356

Beauaraba Living, Pittsworth 10 Weale St 4619

Rangeville 4350

Anglicare SQ Symes Thorpe RAC

Bupa Rangeville

Rockville 4350

Northridge Salem, Toowoomba 44 Holberton

South Toowoomba 4350

Salem Aged Care Toowoomba 280 Hume

Toowoomba 4350

Bolton Clarke Westhaven, Toowoomba 55

TriCare Toowoomba AC Residence

Toowoomba City 4350

TORRES Council

Thursday Island 4875

Pinangba Star of the Sea Elders

TOWNSVILLE Council

Annandale 4814

The Good Shepherd Nursing Home 565 University Rd 4772

Burdell 4818

Arcare North Shore 77 Main St

Condon 4815

BlueCare Shalom Elders Village 190 Harvey Range Rd

Douglas 4814

Ozcare Douglas 291 Angus Smith Dr 1800 692

Idalia 4811

Carinity Fairfield Grange 33 Kokoda St 1300 109

Kirwan 4817

Parklands Residential AC Facility 138 Thuringowa Dr 4433 9100

Regis Kirwan 1 Emerald St 1300 998

Mount Louisa 4814

Bolton Clarke Glendale, Townsville 435 Dalrymple Rd 4726 3500

Mundingburra 4812

Ozcare Villa Vincent ACF 2 Acacia St 1800 692

Pimlico 4812

Loreto Home for the Aged 24 Fulham Rd 4728 3737

Note: 1. ATSI; Dementia care available

Aged Care Homes - Regional Queensland

TOWNSVILLE Council continued

Rowes Bay 4810

Bolton Clarke Rowes Bay,

Townsville 4810 BlueCare Mount

Council

Weipa 4874

Weipa Integrated Health

Chinchilla 4413

Dalby 4405 Karingal

Ningana

4410

Woorabinda 4713

Aged Care Homes with extra services

Retirement Living

Bicentennial,

Galleon Gardens, Currumbin Waters

Glasshouse Views Retirement Village Beerwah

Inverpine, Murrumba Downs

Milford Grange, Ipswich

Shores, Thornlands

Retirement Living

Culturally Appropriate Aged Care Homes

Cultural Group Name

Asian Sunnycare Residential 3272 2615

ATSI BlueCare Hollingsworth Elders Village 1800 838 929

ATSI BlueCare Pinangba’s Ny-Ku Byun Elders Village 1800 838 929

ATSI BlueCare Shalom Elders Village 1800 838 929

ATSI Eidsvold Multi Purpose Health Service 4165 7100

ATSI Georgina Hostel & Aged Care Facility 3395 6888

ATSI Glenbrook Residential Aged Care Facility 5459 7700

ATSI Hope Vale Aged Care Facility 4060 9242

ATSI Injilinji Aged Care Unit 4512 6593

ATSI Jimbelunga Nursing Centre 3807 0655

ATSI John Wesley Gardens 1800 448 448

ATSI Knowles Court 1800 448 448

ATSI Kuba Natha Hostel 0428 080 158

ATSI Kukatja Place Hostel 0419 296 513

ATSI Mt Kooyong Nursing Home 4094 1279

ATSI Mutkin Residential Aged Care 4056 9290

ATSI Nareeba Moopi Moopi Pa Aged Care Hostel 3409 9690

ATSI Nash Court 1800 448 448

ATSI Ngooderi House 0428 187 826

ATSI Parkview Aged Care Community

1800 448 448

ATSI Pinangba Star of the Sea Elders Village 1800 838 929

ATSI Redland Residential Care 3488 3800

ATSI Reid Court 1800 448 448

ATSI Sandy Boyd Aged Care Hostel 4770 0275

ATSI St Mark's Aged Care Community 1800 448 448

ATSI Woorabinda Multi Purpose Health Service 4913 2800

CALD Anam Cara 1800 448 448

CALD Arcare Springwood 1300 272 273

CALD Ashmore Gardens Care Community 1300 842 924

CALD Berlasco Aged Care 3371 4377

CALD BlueCare Alexandra Hills Nandeebie ACF 3820 0200

CALD BlueCare Arundel Woodlands Lodge ACF 5509 9200

CALD BlueCare Beenleigh Bethania Haven ACF 3805 6600

CALD BlueCare Bli Bli Aged Care Facility 5458 2000

CALD BlueCare Brassall Aged Care Facility 3813 4100

CALD BlueCare Bundaberg Millbank Aged Care Facility 4153 0515

CALD BlueCare Bundaberg Pioneer Aged Care Facility 4153 0444

CALD BlueCare Bundaberg Riverlea Aged Care Facility 4154 0600

CALD BlueCare Caloundra Aged Care Facility 5490 5198

CALD BlueCare Capricorn Aged Care Facility 4925 1500

Cultural Group Name

Phone (07)

CALD BlueCare Carbrook Wirunya Aged Care Facility 3290 9777

CALD BlueCare Carina Aged Care Facility 3891 8000

CALD BlueCare Dicky Beach Aged Care Facility 5439 4900

CALD BlueCare Elanora Pineshaven Aged Care Facility 5559 6900

CALD BlueCare Emerald Avalon Aged Care Facility 4988 2800

CALD BlueCare Flinders View Nowlanvil ACF 3294 2300

CALD BlueCare Gladstone Edenvale Aged Care Facility 4971 4700

CALD BlueCare Gracemere Aged Care Facility 4837 0500

CALD BlueCare Hervey Bay Masters Lodge ACF 4191 2200

CALD BlueCare Kallangur Pilgrim Aged Care Facility 3481 4700

CALD BlueCare Kenmore Aged Care Facility 3859 0900 CALD BlueCare Kingaroy

Culturally Appropriate Aged Care Homes

Cultural Group Name

CALD Estia Health Twin Waters

CALD Infinite Care Ashmore QLD

CALD Jacobs Court

CALD John Wesley Gardens

CALD Kawana Waters Care Community

CALD Kentish Court

CALD Kirra Beach Care Community

CALD Knowles Court

CALD Nash Court

CALD New Direction Care

CALD Parkview Aged Care Community

1300 682 833

5656 1000

1800 448 448

1300 842 924

1800 448 448

1300 842 924

1800 448 448

3505 3201

1800 448 448

CALD PM Aged Care 3261 5133

CALD Reid Court

CALD St Mark's Aged Care Community

CALD Varsity Views Care Community

Chinese Arcare Eight Mile Plains

Chinese Arcare Hope Island

Chinese Forest Lake Lodge

Chinese Sunnycare Residential

Dutch Arcare Hope Island

Dutch Arcare North Lakes

Dutch Prins Willem Alexander Lodge

Egyptian Arcare Hope Island

Filipino Sunnycare Residential

Finnish Finncare

1800 448 448

1300 842 924

1300 272 273

3278 9486

3272 2615

1300 272 273

3822 0800

1300 272 273

3272 2615

3829 4800

German Arcare North Lakes 1300 272 273

Greek Arcare Eight Mile Plains 1300 272 273

Greek Arcare Parkinson 1300 272 273

Greek Prins Willem Alexander Lodge 3822 0800

Greek St Nicholas Nursing Home & Hostel 3844 6063

Hispanic Prins Willem Alexander Lodge 3822 0800

Indian Sunnycare Residential 3272 2615

Indo-Chinese Sunnycare Residential 3272 2615

Indonesian Prins Willem Alexander Lodge 3822 0800

Centre Based Care (CBC)

Note: 1. Day & overnight services for people with dementia and their carers 2. Centre based, day respite for clients in Pine Rivers area 3. Services for clients with memory loss

4. Services provided as outings as opposed to a centre based setting 5. Podiatry Service and exercise group 6. Allied health, podiatry, group classes with exercise physiologist and wellness classes 7. Allied health and podiatry 8. Support group for carers, NDIS eligible 9. Extended hours for dementia clients 10. Open Tuesdays, Fridays, and every second Wednesday 11. Extended hours for dementia clients

Day Therapy Centres (DTC)

BlueCare Hervey Bay and Fraser Coast Allied Health

BlueCare

BlueCare Redcliffe Allied

Allied Health

BlueCare

BlueCare Wynnum Allied Health Wynnum West 1300 258

Bolton Clarke Brisbane Metro North Home

Fulton Wellbeing Centre

Fulton Wellbeing Centre Hydrotherapy Pool Sinnamon Park 1800 448 448

Health Moves Exercise Physiology

Park 4281 6889

Note: 1. Fee for service also available 2. 24/7 Dementia friendly respite available 3. Includes acquatic exercise groups 4. Includes music therapy & nutritional education program 5. Services for individuals & groups - health & wellbeing activities including fitness & Tai Chi 6. Servicing Cairns and Toowoomba 7. Servicing Toowoomba (Kearney Springs)

Day Therapy Centres (DTC)

Name Suburb

Jericho Primary Health Clinic

Laura Johnson Home

Mercy Health & Aged Care CQ Day Therapy Centre

Murroona Gardens

Jericho 4651 4235

Townview 4744 5100

Kawana 4928 0227

Bowen 4791 3340

NWRH Social Support Groups & Allied Health Services Mornington 1800 221 131

Orana Day Therapy Centre

Regis Cairns Day Therapy Centre

Regis Townsville Day Therapy Centre

Kingaroy 4162 6555

Whitfield 4080 1202

Kirwan 4789 9723

Salem Day Therapy Centre South Toowoomba 1800 960 433

Scottvale Health Club- Squash, Fitness & Allied Health Services

Tabeel Day Therapy Centre

The Good Shepherd Nursing Home

The Paddington Centre

Trinder Park

Wahroonga Day Therapy Centre

Wheller Gardens Wellbeing Centre

Wowan Dululu Multi Purpose Centre

Includes Wellness Program

Kawana 4928 1588

Laidley 1800 960 433

Annandale 4772 9900

Paddington 3368 3723

Woodridge 1800 960 433

Biloela 4992 8306

Chermside 1800 448 448

Wowan 4937 1119

Note: 1. Services available Mon-Thurs 8.00am-4.30pm 2. Short term restorative care available 3. Services at several locations in central & north west Queensland and Lower Gulf region

Products & Services

Right at Home

8204 53

9883 53

Products & Services

Definition of terms

24-hour On-site Supervision – A person(s) who is/are employed to work in an aged care home and will respond to requests for assistance when regular staff are off duty.

Aged Care Assessment Team (ACAT) – Now under the Single Assessment System. Assess and approve older people for Australian Government-subsidised aged care services.

Aged Care on Site – The retirement village has an aged care facility at the same location.

ATSI – Services offered to older Aboriginal & Torres Strait Islander people and their carers.

Booked Respite Beds – Dedicated beds that carers can book in advance.

CALD – Services offered to culturally and linguistically diverse older aged people and their carers.

Care Community (CC) – Private self-contained accommodation run by approved providers where you can access 24/7 care through government-funded Support at Home or privately funded supports, as a genuine alternative to a nursing home.

Care Plan – Developed by the service providing your care; outlines care needs and instructions on how these needs will be met.

Carer Gateway – This online resource and helpline provides support by linking carers to information, counselling, respite and other services.

Centre-based Care (CBC) – Services, respite and activities for social and recreational independence in a ‘centre setting’ for aged/frail clients and their carers.

CHSP Funded – An in-home or centre-based care service funded by the Commonwealth Home Support Programme government initiative.

Communal Facilities – Shared facilities for residents such as a community hall, swimming pool or bowling green.

Consumer-directed Care (CDC) – Allows you to control the types of care you access, how it is delivered and who provides that care. All Support at Home are delivered on a CDC basis.

Daily Accommodation Payment (DAP) – This is a daily payment to a government-funded aged care facility, paid periodically, for example, monthly. This is not a refundable payment.

Day Therapy Centre (DTC) – Allied health/therapy services to develop or maintain physical and psychological independence in a ‘centre setting,’ provided to aged/frail clients and their carers. Includes clients with dementia and disability.

Dementia Services – Services offered to clients with dementia and/or challenging behaviours, as well as their carers.

Domestic Assistance – Help with washing clothes, cleaning the property and minor meal preparation.

Donor Funded – The purchase price or entry contribution of a dwelling by a resident in a retirement village, may be subsidised by a not-for-profit organisation.

Extra Services Beds/Places – Places at an aged care facility for which residents receive a higher standard of accommodation, food and services for an additional charge.

Home Maintenance/Gardening – Help with replacing tap washers and light globes, minor weeding and sweeping outdoors, minor carpentry repairs and gutter cleaning.

Independent Living Unit (ILU) – Sometimes referred to as a ‘villa’ or ‘apartment’ and located in a retirement village.

LGBTIQ – Some aged care services offer specific care to Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning residents.

Meals &/or Shopping – Delivery of fresh and frozen meals or transport for food shopping (CBC – meals or light refreshments provided at the centres).

Medication Supervision – Service provider attends the client’s home daily to assist in dispensing medication.

Multi-purpose Service (MPS) – Located in centre settings and some residential aged care facilities. They deliver a mix of aged care, health and community services.

NESB – Services offered to non-English speaking background older aged people and their carers.

Nursing &/or Palliative Care – Registered or enrolled nurses visiting the home to dispense medication, wound management, convalescent care, pain management and palliative care.

Personal Care – Assistance with personal hygiene, washing, showering, bathing, dressing, feeding and toileting; CBC clients receive care at the centre.

Pharmaceutical Deliveries – The delivery of medications by a service provider directly to the client or older person's home.

RAD/DAP Combination – This includes both partial lump sum and daily payments for aged care accommodation.

Refundable Accommodation Deposit (RAD) – This is paid as a lump sum when entering a government-funded aged care facility and refunded, minus agreed deductions, when leaving the facility.

Regional Assessment Service (RAS) – In-home assessments of new and existing clients/carers for CHSP services.

Rental Accommodation (RA) – Villas, units or ILUs available for rent in a retirement village.

Resident Funded/Licence to Occupy/Purchase – Residents purchase a loan/licence agreement for a dwelling in aged care home or purchase on a freehold basis.

Respite Care – Services provided so a client or their carer can take a break from their daily routine. Includes care in the client’s home, at a day centre or in an aged care facility.

Retirement Living (RL) – The site has retirement living accommodation.

Secure Dementia Unit – A secure, specialised ward, wing or unit for people with dementia and/or challenging behaviours.

Service Fee – A fee to cover the services offered by a retirement village, including maintenance, improvements, utilities and council rates, etc.

Serviced Apartment – Usually one or two bedrooms and provides residents with some domestic and ‘hotel-like’ services such as cleaning, laundry and personal care. Services may be provided on a fee for service basis.

Single Bedrooms With Ensuites – This facility offers (a number of) single bedrooms with attached bathroom. Might not be every room in the home.

Small Pets Welcome – The site has a policy for residents enabling them to have small pets but it's dependent on the type, size and care needs.

Social &/or Recreational Support – The client participates in social or recreational activities, either in their home or at a community, day or recreational centre.

Supported & Assisted Living (SL) – Supported & assisted living communities offer accommodation and care to residents on a fee-for-service basis without government funding.

Supported Residential Services (SRS) – Privately run aged care facility that provides similar accommodation and care to that of a government-funded facility but without the funding support.

Transport – Organising or providing transport services such as bus, taxi, private car, etc.

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