City of Downey – Outreach & Engagement July 2025
92
69
12
Client Interactions
Clients Enrolled
Positive Exits
101 Total Services (Case Management, Transportation, Documentation, Medical/Mental Health Treatment, etc.)
19
8
Case management and referrals (City Net partners with outside
Exits to Shelter
agencies to connect clients with specific care requirements
4 Exits to Temporary Housing
SUCCESS STORY
Case managers received a call from a pastor
regarding
an
individual
experiencing homelessness who had previously lived in Downey and wanted
0 Document-Ready Clients (This process takes about 3-6
to find a shelter in the city. Case managers could not reserve a bed at The Salvation Army Bell Shelter, and other shelters in the area had similar limited availability.
Due
to
the
client's
0
months on average to gather ID and Social Security cards, birth
collaborated to place the client at a hotel
Exits to Permanent Housing
certificates, and medical
in Norwalk until a bed became available
documentation
at the Bell Shelter (continued on page 3)
OUTREACH HOT SPOTS:
circumstances,
case
managers
Teams focused outreach along Firestone Boulevard after receiving several calls for assistance in multiple hotspots, particularly around Imperial Highway. Since this area is typically busy daily, case managers focused efforts on connecting with potential clients along the boulevard and cross streets, setting up information booths to encourage individuals to seek out assistance.