City of Downey – Outreach & Engagement
January 2026
Client Interactions Clients Enrolled Positive Exits
Management and referrals (City Net partners with outside agencies to connect clients with specific care requirements)
SUCCESS STORY
While conducting street outreach, case managers met a middle -aged man who had immigrated to the United States from Russia for work . He had been in California for eight months, looking for more consistent employment to help build a safe home . But when his job opportunities became more inconsistent in the gig economy, he found himself experiencing homelessness and reached out to the Downey Police Department for assistance . (Continued on page 3)
There was a trending hotspot sent through community calls underneath the 5 freeway between Paramount Boulevard and Gallatin Road. The area is difficult to reach due to its location and requires a little bit of a walk for the team. There have been consistent belongings there even if there have not been individuals present every time. The team will continue to attempt outreach there.
SUCCESS STORIES
• (Continued from page 1) Once City Net learned of his request for services, the case managers met with him and immediately enrolled him in services, while asking about some of his goals . The team's open and caring approach to engagement gave him the confidence to express his desire to relocate back with his family, due to the difficulties he was experiencing in his job search Having stayed in emergency shelters before and finding the language barrier challenging, he felt that the best option for him would be to reconnect with family members Case managers connected with his parents in Washington, who were relieved to hear from their son and offered him a place back home . City Net worked with the client and his parents to arrange transportation home after just a week of enrollment .
• In November 2025 , the City of Downey contacted City Net for assistance with a client who had been living in his vehicle after being unhoused Upon meeting, the team noticed that the client was legally blind and many standard shelters would not be able to provide for his needs, as he required assistance for many activities in daily life . Case managers searched the area, calling on additional resources until they connected with the Helping Hands Senior Foundation . Case managers explained the client's current situation and care needs, and the organization agreed to assist in getting the client into a skilled nursing facility, where he could be transferred to an assisted living facility in the future . In preparation for the client's transition, case managers assisted the client with renewing his Medi -Cal, ordering medications, and providing food for him . In January, case managers received a call from the Southern Hospital, which agreed to work with City Net and Helping Hands to ensure a smooth transition into a care facility . Case managers arranged the appointment and provided transportation to the Barbara J . Riley Senior Center for the client's intake appointment . Thanks to the thorough collaboration between the case managers and other organizations, the client was transported to the Southern Hospital by EMTs, where he'll receive the medical care he needs before transitioning into assisted living .
• Back in August 2025 , City Net case managers had been working with a woman experiencing homelessness for a few months when they successfully referred her to The Salvation Army Bell Shelter . While this appeared to be a positive step, the client soon left the Bell Shelter due to feeling uncomfortable around so many people . She explained her concerns to case managers when she reconnected with them, and they submitted another interim housing referral on her behalf, requesting Foley House, as it is an all -female shelter with fewer than 50 participants . The client expressed her optimism with this referral, since the size and scope of Foley House felt like a better fit for her needs . A few months later, she was matched to Foley House, but when the case managers attempted to contact her, they discovered that her phone had been disconnected . Unfortunately, they lost contact with the client but submitted another referral to hold her place on the waitlist while they searched for her . While conducting outreach at the Barbara J Riley Senior Center, case managers spotted the client again and re -established contact . She was thrilled to hear about the placement and wasted no time arranging her same -day intake appointment to ensure that she did not lose touch before entering shelter . When the case managers saw her off at the shelter, she thanked them for their help and their determination to reconnect with her despite the odds .
