City of Downey – Outreach & Engagement April 2025
139
90
16
Client Interactions
Clients Enrolled
Positive Exits
100 Total Services (Case Management, Transportation, Documentation, Medical/Mental Health Treatment, etc.)
21
12
Case management and referrals (City Net partners with outside
Exits to Shelter
agencies to connect clients with specific care requirements
4 Exits to Temporary Housing
SUCCESS STORY
A family of five had been working with City Net for three months to get into a family shelter after being referred by Downey Police after they had been
1
engaged
Document-Ready Client
services
while
sleeping
in
their
vehicle. The family was eager to enroll with City Net and accept formal and
resources.
Case
0
(This process takes about 3-6
managers immediately referred the
months on average to gather ID
family to the Whole Child while
and Social Security cards, birth
helping the parents set up and utilize
Exits to Permanent Housing
certificates, and medical
their Cal Works benefits (continued
documentation
OUTREACH HOT SPOTS:
on page 3).
Teams focused their outreach along Firestone Boulevard as City Net received many dispatch calls pertaining to individuals who were staying along the boulevard. In an effort to connect more new clients with services, case managers focused on engaging new individuals who were experiencing homelessness and staying in front of buildings and at transportation centers downtown.