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I by IMD magazine - Preview Issue XIII

Page 1

#13 March 2024 / 20 CHF

A BILLION CUSTOMERS CAN’T BE WRONG Alibaba’s Chris Tung on how the company integrates AI to optimize its customer experience. EDUCATION’S DYSTOPIAN FUTURE Regular columnist Jerry Davis explores the dark side of GenAI’s influence on colleges. IN PRAISE OF THE COOPERATIVE ECONOMY In our in-depth read, Dovev Lavie explains how a ‘prosocial’ economy can fix our broken system.

AI: TO BOLDLY GO? ibyimd.org