Sixth Edition
Understanding and Managing Diversity Readings, Cases, and Exercises Carol P. Harvey Assumption College, Professor Emerita Suffolk University
M. June Allard Assumption College Worcester State University, Professor Emerita
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Credits and acknowledgments borrowed from other sources and reproduced, with permission, in this textbook appear on the appropriate page within text. Copyright © 2015, 2012, 2009 by Pearson Education, Inc., 221 River Street, Hoboken, New Jersey 07030. All rights reserved. Manufactured in the United States of America. This publication is protected by Copyright, and permission should be obtained from the publisher prior to any prohibited reproduction, storage in a retrieval system, or transmission in any form or by any means, electronic, mechanical, photocopying, recording, or likewise. To obtain permission(s) to use material from this work, please submit a written request to Pearson Education, Inc., Permissions Department, 221 River Street, Hoboken, New Jersey 07030, or you may fax your request to 201-236-3290. Many of the designations by manufacturers and sellers to distinguish their products are claimed as trademarks. Where those designations appear in this book, and the publisher was aware of a trademark claim, the designations have been printed in initial caps or all caps. Library of Congress Cataloging-in-Publication Data Harvey, Carol P. Understanding and managing diversity: readings, cases and exercises / Carol P. Harvey, M. June Allard.—Sixth edition. pages cm ISBN-13: 978-0-13-354819-8 (alk. paper) ISBN-10: 0-13-354819-8 (alk. paper) 1. Minorities—Employment—United States. 2. Multiculturalism—United States. 3. Personnel management—United States. I. Allard, M. June. II. Title. HF5549.5.M5H37 2015 658.3008—dc23 2013048287 10 9 8 7 6 5 4 3 2 1
ISBN 10: 0-13-354819-8 ISBN 13: 978-0-13-354819-8
From Carol: This book is dedicated to my family: Steve, Kevin, Toni, David, Krista, and the marvelous Maeve. I could not have done this project without their support. From June: This book is dedicated to the late Roosevelt Thomas, Jr., whose dedication to diversity has been an inspiration.
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Contents Preface xiii About the Authors
xvii
Understanding Workplace Diversity: Where Have We Been and Where Are We Going? 1 Section I Understanding Individual Perspectives of Diversity 8 1. Diversity Today: Fact or Fiction? Carol P. Harvey
11
2. Diversity! 12 Jeanne M. Aurelio and Christopher Laib 3. Body Ritual Among the Nacirema Horace Miner
14
4. Increasing Multicultural Understanding: Uncovering Stereotypes 21 John R. Bowman 5. I am … 25 M. June Allard 6. Are You Privileged? 26 Mark Julien and Micheal T. Stratton 7. White Privilege and Male Privilege: A Personal Account of Coming to See Correspondences through Work in Women’s Studies 29 Peggy McIntosh 8. The Emotional Connection of Distinguishing Differences and Conflict 38 Carole G. Parker 9. Exploring Diversity in Your Organization Carol P. Harvey
45
10. The Pitney Bowes’ Case: A Legacy of Diversity Management 48 Carol P. Harvey Integrative Questions for Section I
55 vii
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Contents
Section II Understanding the Primary Dimensions of Diversity: Race and Ethnicity 56 11. Being An Only: A Field Assignment Carol P. Harvey
59
12. Thriving in a Multicultural Classroom Michelle R. Dunlap
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13. Since We Elected an African American President Twice, Is Racism Still an Issue in America? 70 Joyce McNickles 14. Immigration Patterns: The Transition Process M. June Allard
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15. The Coca-Cola Company: Then and Now 98 Carol P. Harvey Integrative Questions for Section II
107
Section III Understanding the Primary Dimensions of Diversity: Age, Gender, Sexual Orientation, and Physical and Mental Challenges 108 16. How Old Should You Be to Drive a Bus? Exploring Ageism 110 Sharon P. McKechnie 17. Generational Diversity in the Workplace 111 Diane M. Holtzman, Evonne J. Kruger, and Charles D. Srock 18. Exploring The Gender Gap: What Are the Issues? Carol P. Harvey and Deborah L. Larsen 19. When Women Do Lead: Gender Bias 2013 Style Carol P. Harvey
120 131
20. The Paradox of Male Privilege: Toward a Gender Democracy & Democratic Manhood 133 Steven D. Farough 21. Sorting Through Lesbian, Gay, Bisexual, and Transgender Issues in the American Workplace 142 Gerald Hunt 22. Is This Sexual Harassment? Carol P. Harvey
154