Chapter 1 1. ch01-001 A central aspect of an organization is the coordination of people and resources. *a. True b. False 2. ch01-002 Organizational behavior focuses on the behavior of organizations and how organizations interact with each other. a. True *b. False 3. ch01-003 Organizational theory seeks to explain processes and factors influencing the structure and outcomes of organizations. *a. True b. False 4. ch01-004 Max Weber is known for his writings on bureaucracy and management. *a. True b. False 5. ch01-005 The division of work is also known as the division of labor. *a. True b. False 6. ch01-006 Scientific management was promoted by Henri Fayol.
a. True *b. False 6. ch01-006 Scientific management was promoted by Henri Fayol. a. True *b. False 8. ch01-008 Henri Fayol proposed 14 principles of management. *a. True b. False 9. ch01-009 According to Henri Fayol, a scalar chain is the line of authority from top management to the lowest ranks. *a. True b. False 10. ch01-010 The “father of scientific management” was James Dean. a. True *b. False 11. ch01-011 Organizations involve which of the following? a. Goals/purposes b. Relationships c. External environments d. Coordination *e. All the above 12. ch01-012 Which of the following is NOT one of the interactive levels in organizational behavior? *a. Strategy
b. Individual c. Organizational d. Group/interpersonal 14. ch01-014 Which of the following is NOT one of Henri Fayol’s principles of management? a. Authority and responsibility b. Discipline c. Unity of command *d. Hierarchy of needs 15. ch01-015 Which of the following is NOT one of Henri Fayol’s five core management functions? a. Planning *b. Executing c. Coordinating d. Controlling 16. ch01-016 Scientific management sought to do which of the following? a. Create greater efficiency b. Use time and motion studies c. Break production processes into small units d. Minimize movement of employees and materials *e. All of the above 17. ch01-017 What is the main cost of healthcare? a. New technology b. Legal costs/fees *c. Employees d. Pharmaceuticals
Chapter 2 1. ch02-001 A large majority of American workers feel disengaged from their work. *a. True b. False 2. ch02-002 Hierarchy of command is similar to chain of command. *a. True b. False 3. ch02-003 Max Weber’s writings and principles became the foundation for public administration and civil service systems. *a. True b. False 4. ch02-004 The scalar principle promotes open communication, with employees sometimes skipping immediate supervisors to speak with someone at a higher organizational level. a. True *b. False 5. ch02-005 The proper use of a mission and vision can facilitate the coordinative principle. *a. True b. False 6. ch02-006 Abraham Maslow postulated that higher-level needs could be achieved without first addressing lower-level needs. a. True
*b. False 7. ch02-007 Theory X and Y are based on the premise that managers perceive employees differently and that these perceptions affect how they treat employees. *a. True b. False 8. ch02-008 Most current management theories are based on a closed systems approach. a. True *b. False 9. ch02-009 Selecting officeholders based on their technical qualifications reflects the characteristic of impersonality. *a. True b. False 10. ch02-010 The Hawthorne studies refocused management strategy from scientific management to include social and psychological aspects of human behavior. *a. True b. False 11. ch02-011 The scalar principle suggests that staff members provide advice and ideas, whereas line management’s job is to get things done. a. True *b. False
12. ch02-012 The contingency approach suggested that there was no one best way to organize and manage; rather, management style should depend on environmental factors. *a. True b. False 13. ch02-013 A closed systems approach indicates that firms are highly influenced and affected by their environments. a. True *b. False 14. ch02-014 If organizations are “fit,” they should be aligned or matched with their environments. *a. True b. False 15. ch02-015 Which of the following was NOT part of Weber’s ideal bureaucracy? a. Hierarchy of command b. Advancement based on achievement c. Specialization of labor *d. Merit pay 16. ch02-016 Which of the following was one of the first management writers to propose that people be advanced based on their achievements, skills, and performance? a. Maslow *b. Weber c. Fayol d. Gulick
17. ch02-017 Which of the following uses the functional principle? *a. Job descriptions b. Job enlargement c. Scalar principle d. Coordinative principle 18. ch02-018 The coordinative principle can be assisted by having an effective . a. job description b. scalar structure *c. mission and vision d. matrix structure 19. ch02-019 Maslow’s hierarchy of needs contains how many levels? a. 3 b. 4 *c. 5 d. 7 20. ch02-020 Which is the highest level of need according to Maslow? a. Physical b. Social and belonging c. Esteem *d. Self-actualization 21. ch02-021 A theory Y manager believes that employees a. avoid and dislike work b. need restrictive controls *c. should be involved in decision-making d. may be gullible and easy to manipulate
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Chapter 3 1. ch03-001 Diversity is about having and valuing differences. *a. True b. False 2. ch03-002 Culture and race are the same as an ethnic group. a. True *b. False 3. ch03-003 Ethnocentrism can lead to implicit or explicit segregation, racism, and discrimination. *a. True b. False 4. ch03-004 Collectivism encourages workers to seek the good of the group and self-sacrifice. *a. True b. False 5. ch03-005 Diversity is rarely expressed in terms of gender and age. a. True *b. False 6. ch03-006 Post-millennials place a strong value on education. *a. True b. False
7. ch03-007 Significant racial and ethnic disparities exist in the provision and outcomes of healthcare. *a. True b. False 8. ch03-008 The chief purpose of diversity management is to make everyone equal. a. True *b. False 9. ch03-009 Diversity is reflected in a varied employee population that encompasses a wide array of differences and similarities. *a. True b. False 10. ch03-010 An ethnic group identifies itself through common language, behavioral norms, worldview, background, and ancestry. *a. True b. False 11. ch03-011 Ethnocentrism is the exaggerated tendency to think the characteristics of one’s own group or race are superior to those of other groups or races. *a. True b. False 12. ch03-012 Group cultures value loose social relationships that encourage individuals to take responsibility for themselves and their relatives. a. True
*b. False 13. ch03-013 Which theory proposes overlapping and interdependent systems of discrimination? a. Affirmative action b. Inclusion c. Workforce diversity *d. Intersectionality 14. ch03-014 Which of the following is a cultural value more prominent in the United States than in many Asian countries? a. Collectivism b. Respect *c. Individualism d. Duty 15. ch03-015 A 2019 McKinsey & Company study of Middle Eastern countries indicated that percent of women felt they were treated equally to men when it came to promotions. a. 19 b. 34 *c. 56 d. 72 16. ch03-016 Which of the following is the generation born between 1943 and 1960? *a. Boomer generation b. Millennial generation c. Generation X d. Generation Y 17. ch03-017 Weaknesses associated with Generation X include which of the following?
*a. Lack of loyalty b. Lack of adaptability c. Inability to manage resources d. Little initiative 18. ch03-018 Positive attributes of millennials include which of the following? *a. Appreciation for diversity b. Strong communication skills c. Ability to solve problems d. Corporate loyalty 19. ch03-019 Health disparities are based on which of the following? a. Age b. Location c. Race *d. All of the above 20. ch03-020 A 2018 study found health disparities resulted in excess medical costs.
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a. $453 million b. $3 billion c. $42 billion *d. $93 billion 21. ch03-021 The benefits of a diverse workforce include all except which of the following? a. Improved patient satisfaction and trust *b. Fewer minority-owned practices c. Better healthcare in underserved communities d. Increased healthcare access for minority patients 22. ch03-022 Which of the following has created barriers to diversity?
a. Chief equity officers b. Equity advocates *c. Human resources processes to ensure fit d. Buy-in from top management
Chapter 4 1. ch04-001 Learning can be shown by gaining new facts and information; acquiring new procedures, processes, and skills; or establishing new routines and knowledge of action–outcome relationships. *a. True b. False 2. ch04-002 Learning always improves an organization. a. True *b. False 3. ch04-003 The last step in the cycle of learning is apply/test/act/institutionalize. *a. True b. False 3. ch04-003 The last step in the cycle of learning is apply/test/act/institutionalize. *a. True b. False 5. ch04-005 System thinking is one of the main characteristics of a learning organization. *a. True b. False 6. ch04-006 Fear of punishment can be a personal barrier to learning. *a. True
b. False 7. ch04-007 The functional structures in healthcare often impede organizational learning. *a. True b. False 8. ch04-008 Quality improvement efforts require an organization to promote learning. *a. True b. False 9. ch04-009 In learning, interpreting is the process of deducing relationships among insights, including the ability to explain the relationships to oneself and others. *a. True b. False 10. ch04-010 Double-loop learning occurs when a “governing variable” is questioned, causing shifts in strategies, values, or mission. *a. True b. False 11. ch04-011 Medical professional programs are designed to focus on both clinical knowledge and nonclinical learning. a. True *b. False