Edition 36 January & February 2026
Meet your host for the GDBA 2026 Ellie Taylor Experience-Driven Advice for Strategic Growth Purpose- Driven Storytelling That Connects, Inspires and Delivers
Full page
enquiries@krestonreeves.com www.krestonreeves.com
Diamond Magazine
Welcome! Our Member Spotlight this edition features Mo Kanjilal from Edge of Difference (page 6). Mo is passionate about inclusion and leadership – and we’re thrilled that she’ll be joining us as one of our keynote speakers at the gdb ReEnergise Conference 2026 later this month, where she will attempt to help us all Think Differently, Lead Differently and Re-Energise our Culture!
Sally Brown Welcome to the January/February edition of Diamond Magazine! Happy New Year and welcome to our first issue of 2026! This edition is all about fresh starts and exciting opportunities for our business community. Here at gdb we’re beginning the year with a very significant milestone: Gatwick Diamond Business and the Gatwick Diamond Initiative have officially come together as one organisation. This isn’t just a change on paper – it’s a stronger, united voice for local businesses and a renewed commitment to collaboration and growth. You can read more about what this means for you on page 4 it really is A new chapter for the Gatwick Diamond Business Community!
Our annual Re-Energise Conference offers business owners and their team members the perfect opportunity to refocus at the start of the year and will once again take place at the beautiful Stanhill Court Hotel under the expert supervision of ex BBC TV News presenter, John Young! With just a few spaces remaining (and an excellent line up of motivational speakers) It’s going to be an inspiring event, so please make sure you’ve booked to attend (details on page 38). My sincere thanks go to our Headline Sponsor, Richard Place Dobson (RPD) and event sponsors Carnegie Group and Reigate & Banstead Borough Council. With January serving as the main judging period for the Gatwick Diamond Business Awards 2026, the gdb team are busy preparing to welcome guests to the opulent surroundings of the Grand Hotel, Brighton on 19th March. Our front cover celebrates the announcement
of our Celebrity Host for the spectacular gala celebration evening, who we are thrilled to reveal is Comedian, actor and writer - Ellie Taylor! We’ve packed this issue with insights to help you navigate the year ahead. From why cyber security needs to be a board-level priority (page 7) to practical tips on retaining great talent through strong leadership (page 23), there’s plenty to inspire and inform. We also look at the opportunities created by Gatwick Airport’s Northern Runway programme (page 27) and share expert advice on global trade and brand protection (page 35). If you’d like to put your company in the spotlight, Diamond Magazine offers excellent advertising opportunities to raise your profile and connect with our vibrant business community. Drop us a line at: diamondmag@gatwickdiamondbusi ness.com – we’d love to help you shine. Finally, a huge thank you to our contributors and every member who makes this community so vibrant. There’s a lot to be optimistic about for our region so here’s to a year of growth, collaboration and success – let’s make 2026 one to remember! Sally Brown Managing Director
Need to put your company in the spotlight? Contact us for excellent advertising rates! diamondmag@gatwickdiamondbusiness.com
www.gatwickdiamondbusiness.com
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Featured Article
A New Chapter for the Gatwick Diamond Business Community A moment to celebrate and look to the future. From January 2026, Gatwick Diamond Business (gdb) and the Gatwick Diamond Initiative (GDi) come together as one organisation, with GDi being incorporated into gdb. For our members, this does not change who gdb is or how it operates, but represents a natural next step in a story that has always been about collaboration, trust and shared ambition.
What makes this coming together different is simple. gdb is rooted in the region, owned by its members and run solely for their benefit. We are not part of a national network. We are not accountable to a distant headquarters or external shareholders. Every decision is made locally, shaped by the businesses that live, work and grow here. This new chapter strengthens that independence and ensures the Gatwick Diamond continues to have a confident, credible and genuinely local business voice. Stronger together, by design For more than two decades, gdb and GDi worked closely as sister organisations, each playing a distinct role in supporting businesses and promoting the region. Over time, it became clear that bringing those strengths together would create 4
create something stronger, clearer and better aligned to members’ needs. Dee Mathieson, Chair of Gatwick Diamond Business, explains: “This coming together is a fantastic example of our region's business interests working together. By consolidating, we are demonstrating the very cooperation we advocate for. We are now the definitive, independent voice for business across the South East.” Members at the heart of everything As a not-for-profit organisation owned by its members, gdb has always put the member experience first, and that remains unchanged.
Diamond Magazine Members continue to benefit from: 81 networking and business support events each year, from sector forums and leadership discussions to practical, skills-focused sessions A trusted, welcoming business community where relationships are built and ideas are shared Direct access to regional partners, influencers and decision-makers who understand the local economy Sally Brown, Managing Director of Gatwick Diamond Business, says: “gdb has always been about community. By working together, we strengthen the value of our network and empower our members with a renewed focus on the future. It’s about collaboration, innovation, and creating opportunities that help our member businesses stay ahead and not just survive but thrive in a changing world.”
It gives our business community a structured route into national decision-making — keeping regional priorities such as transport connectivity, skills, investment and sustainable growth on the agenda. Just as importantly, it reflects what gdb has always stood for: business-led, locally grounded advocacy — not distant priorities, not a one-size-fits-all national narrative.
A business community. A family of members. A shared future. Investing in the region’s future: Invest in the Gatwick Diamond The inward investment work previously delivered by GDi continues through Invest in the Gatwick Diamond, which sits under the gdb umbrella. This keeps the region’s shop window open to international investors while aligning investment with long-term regional benefit and member priorities. Brett North, Executive Director of Invest in the Gatwick Diamond, comments: “Partnership and funding are key catalysts for our inward investment success. As Executive Director of Invest in the Gatwick Diamond, I look forward to representing our region at UKREiiF, the UK regional investment and promotion event, and in Westminster, ensuring we continue to build lasting value and create economic growth.” Celebrating success: Gatwick Diamond Business Awards We remain proud to deliver the Gatwick Diamond Business Awards, the South East’s premier business awards event — celebrating the innovation, resilience and ambition found across our membership and wider business community. One community, looking ahead This coming together is about more than structure. It is about protecting what members value most: independence, regional focus and a genuine sense of belonging.
Sally Brown and Brett North One voice in Westminster: the APPG A cornerstone of this coming together is our joint success in establishing the All-Party Parliamentary Group (APPG) for the South East and Gatwick Diamond Growth Gateway, created in autumn 2025. The APPG brings together MPs, Peers and regional partners to champion the South East and ensure the Gatwick Diamond has a clear, consistent voice in Parliament. www.gatwickdiamondbusiness.com
By coming together, we have created a stronger platform for the future, while staying true to the culture that has always defined gdb. A business community. A family of members. A shared future.
One region. One voice. gdb. 5
Gatwick Diamond Business
Member Spotlight
Name: Mo Kanjilal
Business name: Edge of Difference Member since: 2022 Description: A bold diversity, equity and inclusion consultancy helping leaders think differently, build belonging, and develop future-ready cultures through practical, impactful, human-centred training rooted. Transforming company cultures across tech, gaming and beyond. www.edgeofdifference.com
What appealed to you about joining gdb? I have a wide and varied network in Brighton where I live, I wanted to branch out and meet different people and expand my network. I had heard great things about Gatwick Diamond Business from a lot of people. I looked into the types of businesses who are members and I could see that the geographic reach and the variety of the member companies was what I was looking for. A key thing for me was also the variety of events. I wanted a good mixture of events to learn and meet people.
What was the thing that surprised you about gdb? How friendly and approachable everyone is. I know we're all there to network, but the support from people was noticeable from day one. The next thing was the number of opportunities for members. As with everything, you get from it what you put in yourself. The surprising thing has been the variety of things I have got involved with since being a member and the opportunities it has given me.
What’s the biggest benefit you’ve gained from being a gdb member? It feels like I have a big group of people who would recommend me and vouch for me to people I don't know. There have been so many times when I am either contacted by someone who says a gdb member recommended me, or I am directly introduced through a gdb member. It's another thing where it's reciprocal and collaborative. I recommend gdb members to people too.
How has being a member of gdb impacted your business? Partnerships, collaboration and learning that have pushed my business forwards. I've been a member through two businesses, so the difference has been impactful across both. I initially joined the mentoring programme and was matched with Mark Vaesen from Tomango. He then joined my business as an Advisory Board member and he is still my mentor. There are other relationships like that, that I have built up through partnerships. Gemma Baxter from Hive HR is another partnership through gdb. Then there's the Authors group that Joe Cheal set up for people writing books. There are so many collaborations like this which have helped my business. 6
Mo Kanjilal gdb hosts a variety of events – what’s your favourite? I like the Networking At Ease lunch events, as you really get to know people at those. I also like the educational seminars before the big members' meetings. The smaller events are good to get to know people, then that makes the bigger events easier as you know people in the big group meetings.
What makes gdb different from other networking groups? It's friendly, there's no hard sell or pitching going on. People are there to connect, learn about what we all do and see where we can collaborate and help. These are the types of networks I gravitate to anyway, good business relationships come from connecting and getting to know people, over hard selling where everyone talks over each other.
What’s your top tip for making the most of networking? Approach people and talk to them. Someone looking at their phone is waiting to talk to someone, so is the third person in a conversation looking a bit awkward. Approach people with a smile, ask them about themselves, and listen. If you ask people about themselves first, then people will ask you about you and your business next. And follow up and connect with people. That's more than one tip!
Aside from the events, what other value do you get from your gdb membership? So many things, the people I can call and talk to if I need to, the marketing gdb does of members, the business news and information shared, and the fact that I know if I run into problems with anything, there are other members I can call and talk to, and they will help.
Diamond Magazine
Why it’s time to put cyber security on the board agenda Last year, high‑profile cyber‑attacks on major UK businesses grabbed headlines, including Marks & Spencer (M&S) and Jaguar Land Rover (JLR). The attack on JLR alone is now described as the most economically damaging cyber incident in UK history, with estimates suggesting a £1.9 billion loss to the wider economy as supply‑chains froze and operations came to a halt. Meanwhile, M&S has acknowledged hhh
Mark Cody
operating‑profit losses of around £300 million linked to their breach. These stark examples serve as a wake‑up call. But the danger isn’t limited to large corporations. According to the most recent UK Government Cyber Security Breaches Survey 2025, 43 per cent of UK businesses, roughly 612,000 organisations, reported a cyber‑ security breach or attack in the past 12 months. Phishing remains the leading culprit, responsible for the majority of successful breaches. Many breaches start with small, avoidable gaps, such as outdated software, reused passwords, unrestricted admin rights, or ‘shadow’ tools used without oversight. These vulnerabilities may seem insignificant day‑to‑day. Yet they deliver the openings cyber criminals need, and that can escalate rapidly into serious disruption or financial loss.
Business leaders must ask, “are we confident we would spot and stop these risks before damage is done?” It’s no longer enough to treat cyber security as an IT problem. It needs to sit on the board agenda as a core business risk. Simple, well‑planned controls make a difference. From enforcing multi‑ factor sign‑in and keeping software up to date, to assigning clear responsibilities for access and backups, these basics reduce exposure enormously. Regular checks, clear inventory of systems and users, and well‑briefed staff help turn defence from a bolt‑on to a habit. If cyber security isn’t already part of board‑level discussion at your organisation, now is the time to change that. www.ntrustsystems.co.uk
Hotel named Business Hotel of the Year for West Sussex A Gatwick hotel has been awarded the title of Business Hotel of the Year in the Prestige Awards for West Sussex. Sandman Signature London Gatwick Hotel is a four-star property conveniently located just minutes away from the airport. The judges highly recommended the hotel for business travellers in particular, citing spacious bedrooms, meeting rooms and event spaces, complimentary high-speed WiFi, and an onsite gym and pool. Shark Club, the onsite bar and restaurant, was described as “the perfect place to enjoy great food, refreshing drinks, and a vibrant atmosphere after a busy day”.
which has a strong presence across Canada, the UK and the USA – Sandman Signature London Gatwick Hotel opened in 2013 and offers 151 guest rooms and suites, as well as multiple meeting and event spaces. Gints Skieris, General Manager of Sandman Signature London Gatwick Hotel, said: “It’s always fantastic to receive external recognition of the hard work our team does in making the hotel welcoming for all our guests – whether they’re business travellers, tho
whether they’re business travellers those looking to explore the local area, or those needing a convenient and comfortable base before they fly. And our four-legged friends are always welcome too, of course! Although many of our guests are just passing through, we pride ourselves on our warm welcome, stylish décor and abundant facilities, making each stay that little bit special.” www.sandmansignature.co.uk
The judges also praised the hotel for prioritising sustainability having gained the ‘Green Key’ eco-label status for its commitment to environmental responsibility. As part of the Sandman Hotel Group – Snd
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Gatwick Diamond Business
Digi Download Over the past two months, several notable updates from major digital platforms have emerged, each carrying implications for how small businesses manage their visibility, communication and advertising. Whether you’re focusing on search performance, social engagement or paid campaigns, these developments are worth noting as we move into the new year. Google Scales Back AI Overviews Google’s introduction of AI-generated significant debate, largely
answers in search results sparked significant debate, largely due to the inconsistency of the responses produced. Following feedback from users and industry professionals, Google has begun reducing the frequency of AI Overviews and reemphasising more established ranking signals. This shift restores greater predictability to search performance and reinforces the value of strong, well-optimised content. Instagram Tests “Engagement Badges” for Business Posts Instagram is experimenting with an “Engagement Badge” designed to highlight posts that generate aboveaverage interaction. Early indications suggest that posts receiving the badge may benefit from increased reach. This creates an opportunity to gain additional visibility by focusing on authentic, high-quality content that resonates with audiences.
Google Ads Introduces AI-Generated Asset Labels In the name of transparency, Google Ads is now adding a “Generated by AI” label to headlines and descriptions created using its automated tools. While the update is straightforward, it’s important for small businesses to monitor any impact this may have on click-through rates. Those using Performance Max or similar AI-driven campaigns may find it useful to review messaging and performance regularly. The digital sector continues to evolve rapidly and staying informed allows businesses to adapt with confidence. These recent updates highlight the importance of clear communication, quality content and ongoing observation. Keeping pace with change ensures your business remains visible, competitive and prepared for whatever comes next. www.digibubble.co.uk
Employment Rights Bill: An Onboarding Issue, Not a Recruitment Issue But if employers want to reduce risk in light of the new legislation, the conversation shouldn’t stop at recruitment. It must shift to onboarding. And onboarding doesn’t start on someone’s first day – it begins the moment a potential employee reads your job advert and continues throughout their entire journey with you.
Employers have been fretting over the much-publicised Employment Rights Bill, which is expected to be introduced shortly. As I write, the House of Lords and House of Commons seem close to settling on a final version and the bill will become law. For many organisations, the legislation feels like yet another hammer-blow – arriving hot on the heels of increases to the National Minimum Wage and National Insurance. In short, employing staff is more expensive than ever and now appears to come with greater risk. Changes to statutory sick pay, expanded rights to request flexible working, and more powers for trade union organisations being among the headline concerns. Some commentators argue that the answer is simple: get your recruitment right. And yes, that matters. No employer wants to hire the wrong person. But I’d argue recruitment already 8
The purpose of onboarding is simple: create a sense of belonging. Make people feel socially accepted, connected, and emotionally invested. And then keep reinforcing that connection long after the induction checklist is completed.
Simon Royston already operates with a ‘zero-risk’ mindset. I often tell clients: the best a candidate will ever be is at interview. If you—or they—have doubts at that stage, the answer is obvious: don’t proceed.
If you continuously and intentionally onboard your people, then trust me – the Employment Rights Bill is unlikely to cause you sleepless nights. Contact Simon for advice on recruiting and onboarding effectively: simon@therecruitmentlab.co.uk
Diamond Magazine
New Partnership Strengthens Charity - Business Where Empathy Meets Real Impact Charit-able, the award-winning consultancy founded by charity strategist Karen Jefford, an experienced CEO and former national charity leader, has announced a new collaboration with Alessandro Calzolari, Marketing Psychologist and author of Empathic Marketing. Together, they aim to transform how charities and businesses understand each other, communicate, and build partnerships that last. Alessandro brings deep insight into how people think, decide, and connect. Karen adds lived, frontline experience of leading and strengthening charities under real pressure. Combined, they offer a grounded and human approach that helps organisations cut through complexity and create relationships that genuinely work for both sides. Both have spent years tackling the same challenge from different angles, a
organisations to communicate more clearly, build trust, and collaborate with confidence. Karen Jefford said: This collaboration brings humanity back into how charities and companies work together. By combining our strengths, we can help organisations build partnerships rooted in trust and shared purpose." and they share one core belief: Partnerships thrive when people feel understood. Charities are often mission-rich but stretched for time and resources. Businesses want to create meaningful social value but struggle to find the right way in. Both really care, yet they frequently speak different languages. This partnership bridges that gap by blending behavioural insight with realworld charity leadership, enabling organs
Alessandro Calzolari added: "When empathy leads the conversation, collaboration becomes far more powerful and sustainable." Call to Action for gdb Members: As part of this launch, gdb members are invited to an introductory webinar in 2026 exploring how to build partnerships that create genuine social value. Register your interest at www.charitable.co.uk
nick@kissthefish.net
Featured Article
SecQube: Complete Cybersecurity That Grows with Your Business
In an era where cyber threats are constant and complex, security must be built into the heart of every business. From ransomware and phishing attacks to compliance and data governance, the risks are growing, but so is the pressure on businesses. every level, guiding teams through triage, severity assessment, and next steps. Unlike static templates, Harvey builds triage steps tailored to each unique incident, offering reasoning behind her recommendations and updating guidance automatically if the situation changes. Harvey empowers analysts of any skill level to operate quickly, accurately, and with confidence, while also supporting end-users directly. Users are far more likely to ask Harvey “awkward” or detailed questions than a human colleague, creating a safer environment across the organisation.
That’s where SecQube comes in. SecQube delivers complete, AI-powered cybersecurity designed to protect your entire organisation, including people, systems, and data, all through one intelligent platform. It’s modern security that scales with you, combining deep technical defences with simplicity and control. Cybersecurity is constantly evolving, and SecQube’s platform is designed to evolve with it. Leveraging AI and machine learning, it identifies emerging threats in real time, adapting defences as new attacks appear. For businesses looking to stay ahead, SecQube provides the reassurance that their security infrastructure is not just reactive, but prepared for the threats of tomorrow. Local Control. Global Reach. Whether your organisation operates in the UK or beyond, SecQube ensures your critical security data stays secure and compliant. With multi-layered protection, AI-driven threat detection, and read-only data architecture, it provides constant monitoring and protection without disrupting your daily operations. And as your business expands internationally, SecQube grows with you, extending the same trusted protection wherever you work. Meet Harvey, Your Crisis Companion When a cyber incident happens, speed and clarity are vital. That’s where Harvey, SecQube’s intelligent assistant, steps in. Harvey is trained and designed to assist with incidents at every 10
Always patient and persistent, Harvey explains technical issues in plain English and will repeat or clarify guidance whenever needed. By combining advanced AI with empathy and practical cybersecurity expertise, Harvey ensures teams stay calm, informed, and in control, protecting your business when it matters most. Smarter Security, Better Value SecQube gives you the capability of a full cybersecurity team, without the overhead. Instead of hiring multiple specialists, you get always-on, expert-level protection at a fraction of the cost. The platform scales with your business, whether you’re a small startup or an expanding enterprise, adapting to your needs while proactively anticipating and mitigating risks. By combining intelligent AI with expert insight, SecQube helps you safeguard your business, meet compliance standards, and stay agile and cost-efficient. Built by Experts, Trusted by Leaders Led by Cymon Skinner, a cybersecurity veteran with over 30 years of experience across defence, healthcare, and national security, SecQube is built on deep expertise and a mission to make cybersecurity accessible and transparent. As proud members of the Gatwick Diamond Business community, SecQube helps organisations across the region of constant, complex cyber threats and the world to stay secure, compliant, and confident in an unpredictable digital age. AI That Speaks Human. Power That Protects. www.secqube.com
Diamond Magazine
Why Do People Do What They Do? When it comes to dealing with ‘challenging’ behaviour, whether you are a leader, manager, service provider (or parent!), here are some thoughts…
secondary gains’. If someone is rewarded for doing a particular behaviour, they will probably do it more!
If you want to understand why someone is doing something (or doing it a particular way), ask yourself: What are they trying to achieve by doing that? What do they get by doing that? What does doing that give them? What, if anything, might they be trying to avoid? How are they being rewarded for their behaviour? What might they fear?
The difference between the two (although not a major point) is that a positive intention drives the behaviour in the first place, whereas a secondary gain might be an added benefit that maintains the behaviour beyond that.
People do what they do because they are trying to gain or avoid something. This is known as a ‘positive intention’ and we might argue that ‘all behaviour is driven by a positive intention’… though it may only be positive for the person doing it! Positive intentions will usually be about seeking pleasure and avoiding pain; this could be physical, psychological and/or emotional.
Joe Cheal Even the most destructive behaviours will be driven by a desire to gain something. Even avoidance is a way of gaining some positive intention! Perhaps they are seeking to avoid feeling hurt… or indeed to avoid the fear of feeling hurt. An additional reason as to why people continue to do what they do is secondary
Another way of looking at positive intentions and secondary gains is that the person is trying to meet their own needs (and wants). So, you might ask the question… “What do they need?” and start from there… If you want to discuss ‘challenging behaviours’ and how to handle them, contact Joe Cheal, Imaginarium Learning & Development (joe@imaginariumdev.com) or find him at a gdb event… he’s the chap with the pocket watch!
Keeping Your Home Warm This Winter
Sealing gaps with sealant or draught excluders can make a noticeable difference. Maintaining your heating system is also vital; annual servicing and bleeding radiators help maximise performance and reduce costs. Ventilation matters too. While sealing gaps retains heat, fresh airflow prevents condensation and mould. Use extractor fans in kitchens and bathrooms, and open curtains during the day to capture natural warmth.
As temperatures drop, keeping your home warm can be challenging. Cold spots, condensation, and rising heating bills often signal deeper issues such as dampness, air leaks, or poor insulation. These hidden problems reduce a building’s ability to retain heat, making homes harder and more expensive to heat. True warmth starts with a dry, wellinsulated, and healthy property. When a home is free from moisture and heat loss
www.gatwickdiamondbusiness.com
loss, it naturally becomes more comfortable and energy efficient. Simple Steps for a Warmer Home Start with insulation. Loft spaces, walls, and floors lose the most heat, so ensure these areas are properly insulated and free from damp. Even minor moisture can render insulation ineffective. Next, check for draughts around windows, doors, and floorboards. sealing
Finally, adopt a preventative approach. Keep gutters clear, inspect roofs, and repair damaged render or pointing promptly. Addressing these small issues early helps maintain both warmth and structural integrity. By understanding where your home loses heat or retains moisture, you can make targeted improvements that deliver lasting comfort. www.focuscs.co.uk 11
Featured Article
AllumTek Business Advisors: Experience-Driven Advice for Strategic Growth Running a business has never been more complex. Growth, technology, and cybersecurity demand attention, while rising costs and market uncertainty add pressure. If that sounds familiar, you’re not alone: many leaders feel stretched. The good news? With AllumTek’s clarity-driven approach, leaders regain control, accelerate decisions, unlock growth opportunities, while reducing costs and freeing capacity for innovation.
Without clarity, hard work can feel directionless. Teams work hard, but priorities compete. Decisions are made, but projects stall. Hours disappear into duplicated tasks, meetings drag on without decisive outcomes, and no one is sure who owns what. If these issues persist, they drain profitability and erode confidence. Leaders often find themselves reacting instead of planning, which makes long-term growth even harder. When clarity returns, everything changes. Decisions happen faster and with confidence. Teams pull in the same direction and resources are now used effectively. As a leader, you regain the headroom to focus on strategy, not day-to-day firefighting. So how do you turn complexity into clarity? That’s where AllumTek can make a difference.
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Helping You Navigate Complexity We understand how challenging it can be to lead under pressure. Our role is to help businesses make smarter decisions that drive real growth, with support that’s clear, practical, and tailored to your needs. The focus is on sustainable success, not through quick fixes, but by aligning strategy, technology, and leadership. Beyond advice, we work alongside your leadership team to turn plans into measurable results, so every decision takes you a step closer to lasting success. Experience That Works for You Leading when the stakes are high takes more than theory, it takes experience. With over 30 years guiding companies through international expansion, complex M&A transactions, and cybersecurity challenges, our approach combines strategic foresight with practical know-how.
Diamond Magazine
“I wanted to build a business that doesn’t just advise but partners with clients to deliver measurable impact.” - Jim Allum, Founder, AllumTek We understand the realities leaders face today, tight margins, talent shortages, and relentless pressure to innovate. That insight shapes every engagement, turning complexity into clarity and action.
What Our Clients Say Here’s what some of our clients say about working with us: “The value and insight brought has been fantastic, especially around gaining clarity on commercial positioning.” - CEO, Obelisk AI “A trusted advisor, guiding key client relationships with clarity and calm.” - MD, Synapsys Solutions “Expertise in building teams and managing complex projects was invaluable.” - MD, Ashdown IT Our commitment to tailored support has earned AllumTek a reputation for trust and reliability, delivering results that matter to our clients. From advising on complex technology decisions to steering organisations through change, we help leaders regain control and confidence. Have you considered how greater clarity could transform your business? Discover more at allumtek.com or meet us at a Gatwick Diamond Business event.
Why Leaders Trust AllumTek Advice is easy to find. What’s rare is guidance shaped by decades of real-world leadership experience and proven results. Our perspective comes from steering businesses through growth, transformation, and technology change. This blend of insight and delivery means AllumTek’s support is both innovative and practical. We work with businesses at every stage of growth, refining strategy, strengthening governance, and building resilience against potential cyber threats. Every recommendation aligns with long-term objectives and delivers results you can trust. Clarity That Drives Results Our flexible Clarity Partnership advisory model delivers outcomes that make a real difference to any business: Decisions Move Faster - No more delays or endless backand-forth. Priorities Stay Clear - Everyone knows what matters and why. Teams Gain Time - Less duplication, fewer bottlenecks, more focus on growth. Technology Becomes an Enabler - Systems and cybersecurity support progress, not create headaches. Leaders Focus on Strategy - Clear roles and shared goals replace constant operational pressure.
Jim Allum
We also provide leadership support through our NonExecutive Director (NED) and advisory services, helping to strength your governance and decision-making needs.
www.gatwickdiamondbusiness.com
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Gatwick Diamond Business
Part 3: Why Should Anyone Choose You? You’ve identified who you serve best. Now comes the crucial question: why should they choose you over every other option? Last edition we tackled positioning — today, we’re diving into value propositions that actually resonate. Most businesses stumble here. They default to features instead of focusing on the transformation that matters most. Beyond Features & Benefits Traditional value propositions sound like shopping lists: “We’re fast, reliable, and cost-effective.” But prospects aren’t just buying features and benefits, they’re buying outcomes. A Simple Framework to Explore Think of your value proposition through three lenses: Customer gains – What value are you adding?
Customer pains – What problems are you alleviating? Customer jobs – What are they ultimately trying to achieve (functional, social, or emotional)? It’s another way of asking: Why is your brand truly relevant to people? Features show what you do. Benefits show what people get. Value shows why it matters. The Transformation Question The strongest value propositions focus on a single, powerful transformation. Not what you do, but what becomes possible because of what you do. Ask yourself: “If I could only promise one outcome, what would create the most value?” That singular focus creates a message people remember, repeat, and act on. Emotional + Rational = Memorable The best value propositions combine practical results with emotional transfor
transformation. “Increased revenue” plus “finally feel confident about the future.” This dual impact makes your message stick long after networking conversations end. Get your value proposition right, and networking becomes far more productive – turning casual chats into qualified opportunities. For practical exercises to sharpen your value proposition, explore our indepth article: Small Business Brand Strategy Guide www.firebrand.co.uk
Investing in Tomorrow: The Crucial Work of the Gatwick Diamond Education, Training & Skills Group A key component for the prosperity of the Gatwick Diamond region is a strong, skilled workforce. To ensure our local talent pool is perfectly aligned with the needs of our highgrowth economy, the Gatwick Diamond Education, Training and Skills Group has been established to drive collaboration and action across the region. The group's core purpose is to strengthen collaboration between strengthen
Paul Rolfe 14
education providers, employers, and local authorities. Its mission is simple: to proactively identify and address skills gaps in the Gatwick Diamond and to support the development of a skilled workforce that is aligned with the region's economic priorities. The group will focus on several key objectives to deliver its purpose: Facilitating Dialogue: It works to facilitate direct and meaningful dialogue between businesses and education/training providers. Mapping Skills Needs: The group will map current and future skills needs, specifically focusing on key growth sectors such as digital, medical technologies, and professional services. Influencing Policy: Members work to influence both local and national policy on education and skills. Critical given the changing political landscape driven by devolution and local government reform.
Promoting Opportunity: The group is committed to promoting access to high-quality education, training, and apprenticeships. It also champions initiatives that promote diversity and inclusion in education and employment pathways. The Group is a powerful forum for driving positive change. Membership is open to gdb members in the Training & Education sector, and members are expected to actively share insights, data, and champion the group's work within their own networks. By working together, the Gatwick Diamond Education, Training and Skills Group is ensuring that the region's people have the right skills, and our businesses have the right talent, to ensure the long-term success of the Diamond economy. For more information, visit: www.gatwickdiamondbusiness.com/e ducation or contact Paul Rolfe on paul.rolfe@chichester.ac.uk
Diamond Magazine
Top Ransomware Groups Threatening UK Businesses Ransomware has become a global enterprise, run by organised gangs that operate like legitimate businesses. These groups use Ransomware-as-aService (RaaS), leasing tools to affiliates who launch attacks and share profits. This model makes ransomware scalable, profitable, and accessible, even to those with minimal technical skills. Losses run into millions annually, and the trend shows no sign of slowing. Several ransomware groups domin-ate the landscape, each with its own tactics and targets: LockBit: Behind the Royal Mail attack, demanding £65.7m before settling at £33m. RansomHub: Uses double extortion; hit Halliburton in 2024. PLAY: Targets critical infrastructure like healthcare and government. Hunters International: Strategic, often lurking for months. Akira: Aggressive, with over 250 victims across education and tech.
Why ransomware attacks succeed Cybercriminals exploit basic weaknesses: Phishing emails fooling one inattentive employee. Unpatched software vulnerabilities. Stolen credentials sold on the dark web. Misconfigured remote access tools or exposed legacy systems. Attackers often stay hidden for weeks, striking during holidays. Beyond encryption, gangs use double and triple extortion, threatening leaks, suppliers, or launching DDoS (Distributed Denial of Service) attacks.
Why SMBs in the South East are prime targets SMBs lack dedicated cybersecurity staff and formal response plans, making them easy wins. Over 60% of ransomware incidents affect businesses with under 200 employees, according to industry reports. How to protect your business from cyber attacks You don’t need in-house specialists or huge budgets, just a trusted Managed Service Provider (MSP) who can provide your business with: Validated backups stored securely. Continuous patching to close vulnerabilities. 24/7 threat monitoring for early detection. Recovery support to contain breaches and restore operations. Ransomware is structured and profitdriven, but with the right MSP, SMBs can cut risk and focus on growth. Contact Extech Cloud today to secure your business.
PVL – making British Airways’ airside team safer around the World Airports are among the most complex working environments, where visibility is a matter of life and death. With 25 years of market-leading supply in vehicle safety markings, and key expertise in the technical aspects of highly reflective materials, PVL has pioneered a new standard in airside safety, making assets more visible airside. Following multiple incidents and the tragic death of an airside worker, an inquest demanded improved visibility on vehicles. BA's Engineering Maintenance team reached out to leverage PVL’s specialist expertise to provide an efficient solution.
presented a demonstration to representatives from unions , health & safety, operations, engineering and branding – they all saw is as a vast improvement for both safety and branding.
over 1000 assets across the UK, USA, Europe, the Middle East, and Asia and refreshed and marked every imaginable vehicle type from vans and trucks to baggage tugs and stairwells at airports around the World.
The success of this initiative has gathered pace globally, establishing the new standard for airside safety markings for the BA vehicle fleet Worldwide. PVL are now helping British Airways Engineering and Operations roll this out at every airport they operate from.
Keep an eye out from the safety of your window seat for PVL’s work; Helping Save Lives on Roads, and Airfields! www.pvluk.com
PVL were able to input to the standards that have been adopted at Heathrow and these safety markings are being increasingly adopted by airlines and airports across the UK and around the World.
PVL developed a design that helps immediately identify the size, direction and height of any asset from an approaching vehicle’s headlights, and To date, PVL has supplied markings for presented a demonstration to over www.gatwickdiamondbusiness.com represent
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Featured Article
Mandatory Identity Verification Mandatory identity verification came into force on 18 November 2025 for directors, persons with significant control (“PSCs”) and members of LLPs. The changes mean that all new directors of companies (and equivalent positions, such as members of LLPs) will need to verify their identity on incorporation. For those directors already in post, identity verification will need to be confirmed when the company files its next confirmation statement. It becomes a criminal offence for any individual to act as a director or hold an equivalent position without completing mandatory identity verification when required to do so. will no longer need to maintain their own registers of directors, directors’ residential addresses, secretaries, or PSCs. Instead, all relevant details must be submitted directly to Companies House, which will maintain these records centrally. While the responsibility for holding information about directors and PSCs transfers to Companies House, the obligation to maintain a register of members remains with the company who must ensure this register is accurate to maintain compliance.
Non-compliance could result in offences for the company or entity itself, as well as the other officers involved. PSCs are also required to verify their identity and failure to comply, unless there is a reasonable excuse, constitutes an offence. The specific deadline for identity verification will vary according to each individual’s circumstances. Information about applicable timings can be found on the Companies House Register. Both companies and individuals must familiarise themselves with and adhere to these new requirements to ensure they are operating within the law. Individuals who are required to verify their identity for Companies House can do so directly via the free online service, or by appointing an Authorised Corporate Service Provider (“ACSP”) to complete the process on their behalf. The GOV.UK One Login system will guide users through a series of questions to determine the most appropriate verification method for each person. Upon successful verification, Companies House issues a unique personal code, which serves as proof of identity verification. This code should be kept secure and only shared with trusted advisers. In addition to the changes around identity verification, statutory register requirements are being amended from 18 November 2025. Companies being 16
These reforms form part of wider efforts to increase transparency and accountability within UK corporate structures. By making identity verification mandatory and centralising statutory registers, Companies House aims to enhance the integrity of company information and reinforce the responsibilities of company officers and those with significant control. Companies should communicate these changes to all relevant parties and update their internal policies and procedures accordingly. To mitigate risk, companies should ensure that all newly appointed directors have completed identity verification and provided their personal code before taking up their duties. A proactive approach will help organisations remain compliant with legal requirements and avoid potential penalties. Authors: Daniel Bastide, Head of Corporate, Irwin Mitchell LLP and Eleanor Claridge, Professional Development Lawyer, Irwin Mitchell. www.IrwinMitchell.com
Diamond Magazine
Why HMOs are Key to Local Accommodation Strategy The commencement of Gatwick Airport's £1.2 billion plan to integrate its Northern Runway will generate substantial new employment, encompassing roles across construction, airport operations, and support services. This significant workforce creation places immediate and sustained pressure on local housing stock in key areas surrounding the airport, including Crawley, Horley, and the wider commuter belts. For property investors analysing sustainable opportunities, this dynamic highlights the strategic importance of Houses in Multiple Occupation (HMOs). HMOs offer an efficient and scalable accommodation solution, being particularly well-suited to the demands of contractors, project personnel, and permanent shift workers who typically require short-tomedium-term rental options. This segment provides steady rental and a functional alternative to conventional single-let properties.
Securing the necessary finance for HMO conversions and acquisitions presents specific challenges. Many high-street lenders view HMOs as nonstandard assets, often resulting in rigid lending criteria, lengthy approval processes, and a reluctance to fund complex conversion projects required to meet regulatory standards. Lime Finance Solutions steps in to bridge this specialist lending gap. As exp
David Farmer
experienced commercial finance specialists with a strong regional presence, our role is to demystify the financing process. We access a wide panel of lenders, including those dedicated to financing specialist HMO mortgages, large-scale conversions, and necessary refurbishment funding. By structuring the application to precisely meet a specialist lender's criteria, we help investors access tailored financial products efficiently. Our focus is on providing expert guidance to ensure that complex development projects are financed correctly, allowing investors to move forward confidently and contribute effectively to the region's expanding accommodation needs. For those planning to invest in the Gatwick area's HMO sector, informed financial structuring is a critical first step. www.limeconsultancy.net
Why Outbound Marketing Should Be the Bedrock of Your Client Acquisition Strategy At DigiSpark, the company believes Outbound Marketing should form the foundation of every modern client acquisition strategy. It’s the perfect way to test your offer before investing heavily in paid ads or other long-term marketing channels. By engaging directly with your target audience, you gather real-time feedback on what messages drive engagement — and which ones fall flat. Yet many businesses continue to struggle with prospecting. The most common culprits? Poor-quality data and low open rates (often below 40%). If your outreach campaigns aren’t getting seen, the issue isn’t your sales getting
ability — it’s your system. Once you’ve solved those technical and datarelated challenges, you can focus on the real catalyst for success: your offer. An offer isn’t a guarantee, discount, or sales gimmick. It’s the way your product is positioned as the solution to a clearly defined pain point. A wellcrafted offer not only explains the problem your prospects face, but also builds the confidence they need to take action. Look for a proven framework for designing offers that attract attention and inspire action. DigiSpark will guide designing
you through creating three versions of your offer, using A/B testing within your outbound campaigns to identify the most effective version. The data you collect helps optimise every aspect of your client acquisition system and move you closer to KPI — consistent, qualified leads. DigiSpark AI aims to deliver AI-Driven Client Acquisition Systems that achieve up to 80% open rates, integrating prospect farming, AIpowered outbound marketing, lead generation, telesales, and appointment setting. The company offers Done-For-You, Done-With-You, and DIY solutions to suit all budgets and requirements. Digispark can review your past campaigns and show you exactly what to do next. If you would like to learn more the visit their website at www.DigiSpark.ai or book your free consultation (free for gdb members).
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Gatwick Diamond Business
Hundreds of Brighton & Sussex employers are growing digital talent from within. Apprenticeships aren’t just training — they’re transformation. In the ever-evolving digital world, companies recognise that their most valuable asset is digital talent. For our valued employer partners across Brighton and Sussex, the quest to secure and retain exceptional digital talent remains a paramount objective. Does this resonate with your business goals too? From industry giants like BT Sports to respected entities such as Albion Football Club, from esteemed educational institutions like the University of Sussex to cultural hubs like the Dome, they’ve all chosen to harness the transformative power of a Digital Apprenticeship. Diverse Partnerships, Singular Goal Our partnerships with hundreds of employers highlights a shared commitment to supporting young people to develop their skills and get on in life. Whether it's equipping individuals at BT Sport with cuttingedge digital content skills or enabling individuals
employees at Brighton Dome to leverage social media for brand engagement, digital apprenticeships bridge the gap between theoretical knowledge and practical application within specific industry contexts. Marilena, Head of Marketing at Brighton Dome and Brighton Festival, says… "Emma has been our apprentice for two months now, and the difference she has made to us in that time is spectacular. She has helped us create content for our websites, promoted our organisation on social media channels and administrate wider branding projects. She’s been a fantastic support and I can’t wait to see what else she achieves over the next 16 months". Matt Parkinson, CEO from Gene also shares his thoughts on apprenticeships… Upskilling is one of the biggest challenges our industry is facing. The apprenticeships
industry moves very quickly, and a lot of new ideas come from young people. We wanted to train those young people in keeping with our company values and philosophy. Our Creative Process apprenticeships have been a great return on investment”. Sign up to our Employer Briefing Webinar www.creativeprocessdigital.com
From Shuffleboard to Sing-Alongs, gdb’s Christmas Party 2025! This year’s gdb team Christmas Party was a great way to round off 2025. We visited The Light in Redhill for an evening full of laughs and a mix of activities with just a touch of competitiveness and some very questionable scores along the way. We were
were greeted with a cocktail before we headed down to play shuffleboard, mini golf and darts where Keeley proudly retained her champion title. After working up an appetite, we made a quick stop for some festive food and the menu didn’t disappoint – pizza, ahh
the menu didn’t disappoint – pizza, chips, wontons and of course it wouldn’t be Christmas without pigs in blankets. It was the perfect fuel before the final part of the evening, karaoke! A few Christmas classics later, and we had officially ended the night on a high note. But it wasn’t all about winning or hitting every note perfectly (which for the record, we definitely did), it was about coming together as a team, taking a break from our screens and celebrating our achievements. If you’re looking for a venue that offers variety and a welcoming atmosphere, then The Light is a fantastic choice. With a huge variety of activities to suit different abilities and interests, plus great food and drink choices, it’s an ideal spot for your next team social. www.thelight.co.uk
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Diamond Magazine
Help to Grow Success SMEs account for 99.8% of the business population and helping them thrive has been highlighted as a national priority. Help to Grow: Management is a Government funded programme aimed at supporting SMEs’ growth and the Brighton and Crawley course has had over 250 businesses graduate.
“I realised I spend a lot of time on admin within the business. As this slowed me up, I took on a Virtual Assistant, who helps me with that side of things, freeing up my time to work on developing the business.”
For anyone thinking of taking the programme Richard says “Get signed up! Help to Grow opens your eyes to what you can achieve in your business and gets you on the road to achieving it.”
Gatwick Diamond member Richard Worsfold of Branding Box, a Crawleybased brand and digital marketing service, took the Help to Grow course two years ago and told us the impact it has had on his business. “Help to Grow helped me to see that I could be more than a ‘business in a garden office’ and it helped me to understand that there is not a onesize-fits-all approach, that we can offer tailored services to different segments.”
Branding Box has grown in the two years since Richard took Help to Grow, he explains “As well as tripling our staff, we have also increased turnover and profits substantially.”
Richard Worsfold
Help to Grow is a 12 week business training programme taught by the University of Brighton online and face to face and includes 10 hours of a one to one mentor to help you take advantage of opportunities to grow your business. Gatwick Diamond Business members are entitled to a 50% discount on the course cost. More information Help to Grow or email helptogrow@brighton.ac.uk to find out about the next cohort.
How cybersecurity savvy are your staff? Suzanne Grimmer of the National Crime Agency said: “I predict it’s going to be the worst year on record for ransomware attacks in the UK.” When we think of cyber-attacks, our first thought is probably of some highly-skilled technical wizard using sophisticated code and exploiting vulnerabilities in network security. But the reality is that most successful breaches occur because of human error. According to Verizon’s 2024 Data Breach Investigations Report, phishing and email-based deception account for 83% of all cybersecurity breaches. Human error was behind the collapse of KNP, a 158-years-old transport company forced to close, with the loss of 700 jobs, because hackers guessed the password of an employee. Technology can help to protect your business against hacks but your most im www.gatwickdiamondbusiness.com
important defence, and potential greatest weakness, is your Human Firewall. The Wessex IT Cybersecurity Checklist Wouldn't it be great if all the most important cybersecurity do's and don'ts were captured in one simple, easy to understand, practical checklist. Because sometimes when you need people to behave in a particular way, simple guidelines are more effective than comprehensive manuals. Less is more.
And Quiz! You can check whether the do’s and don’ts have been inwardly digested by asking your staff to take the Wessex IT Cybersecurity Quiz. It will take just a couple of minutes and may identify a few blind spots - and, since we share the correct answers, help to fix them. Perhaps of greater value, it will reinforce the importance of a cybersecurity mindset in your organisation. www.wessexit.com
We think so and so we developed the Wessex IT Cybersecurity Checklist. We focus on 8 key areas and give examples of best practices and common mistakes. It's in Word format so that you can edit it to reflect your specific requirements (e.g. who to contact if a phishing email is received). Download the Wessex IT Cybersecurity Checklist. 19
www.platinummediagroup.co.uk dynamic@platinummediagroup.co.uk
www.platinummediagroup.co.uk/events/the-dynamic-awards/buy-tickets
dynamic@platinummediagroup.co.uk
Diamond Magazine
Innovation centre opens to help ambitious business owners grow Are you a start-up, a scale-up or an established business working in areas such as cleantech, emerging digital tech or advanced engineering? If so, the Crawley Innovation Centre is the perfect place to help you grow, innovate and thrive. Recently opened in the heart of the Manor Royal Business District in the Crawley Business Quarter, the Crawley Innovation Centre is a flexible, innovative and community environment designed to support business innovation at every stage. With London Gatwick Airport five minutes away, providing unrivalled access for international business and open 24 hours a day, 7 days a week, it is the ideal place to support business owners. The centre features 24 high-quality, modern offices, seven light industrial workshops for prototyping, product testing and demonstrations, coworking
working and hot desking spaces, meeting rooms, event hire space and access to on-site business and networking events. More than just a workspace, Crawley Innovation Centre also uniquely provides a package of business support. Setting up and growing a business can be challenging, so at no additional cost, tailored specialist business guidance is given. Fiona Anderson, the centre’s Innovation Director, provides one-to-one expert mentoring and innovation strategy support, ranging from attracting investors to navigating the funding landscape, to marketing.
across a network of 30+ centres in the UK and Ireland. Led by Centre Manager Shelley Furey, who oversees day-to-day operations, Shelley is the first point of contact for any business interested in joining the community. Shelley brings extensive experience in supporting local businesses and is passionate about creating an environment where entrepreneurs feel supported, inspired and equipped to grow. To book a tour or information, email: info@crawley-ic.co.uk
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Crawley Innovation Centre is owned by Crawley Borough Council and managed by Oxford Innovation Space, the UK’s largest operator of innovation centres, supporting more than 1,000 early-stage and scale-up businesses UK and Ireland
New year – New Gatwick Business Show venue If any of these are in your new strategy, then book a stand at one of the county’s leading business shows. Business shows are time-efficient, highly targeted and refreshingly human. Instead of chasing attention online, you are meeting potential clients, partners and referrers face to face, having proper conversations and leaving a real impression that lasts far longer than a social post or email campaign.
Mike Monk What are your business plans for 2026? Do your plans include business growth, brand visibility, building connections, networking or marketing? strategy,
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The Brighton & Hove Business Show takes place on Thursday 4th June 2026 at the Amex Stadium, and it continues to be one of the most dynamic events in the regional business calendar. The Brighton event consistently attracts proactive business owners and decision-makers who come ready to talk, learn and buy. For exhibitors, it offers a rare chance to showcase expertise, launch new ideas and build meaningful
meaningful connections in a single, focused day. There is also exciting news for businesses across the Gatwick Diamond. The Gatwick Business Show is moving to a new venue, with Lingfield Park Resort hosting the event on 8th October 2026. This change brings a fresh backdrop, excellent facilities and a strong sense of occasion, alongside easy access for businesses across Surrey, Sussex and beyond. New venues bring new energy and new audiences, making it an ideal opportunity for companies looking to expand their reach. For businesses planning growth this year, exhibitions provide a clear, practical way to raise profile, spark conversations and turn visibility into opportunity. Are you ready to open up new business opportunities? brightonandhovebusinessshow.uk 21
Gatwick Diamond Business
Celebrating another year of community At Datacove, one of our core values is fostering close relationships by empowering our communities – and of course, being at the centre of Gatwick Diamond Business is a big part of this – but for us it goes much further. As 2025 draws to a close, we’re looking back on another fantastic year of community efforts at Datacove, which has seen us run a total of 23 free community events across six different cities (and online). Our community events combine relaxed networking over a drink and slice of pizza with inspirational industry speakers – with a trip to a local pub afterwards for those wanting to continue the conversation. Over the past year, we’ve had an incredibly rich variety of topics on stage, from best-in-class data visualisation solutions, to building and integrating open AI chatbots – across a range of different industries too, including healthcare, charity, insurance, academia – and a whole lot more.
Some of our events even included hands on workshops where we learnt skills and built products together - so that attendees could return to work the next day with a new found love of different aspects of R and Python. These are great opportunities to learn from your peers in tech, meet new people – and even sometimes land your
yourself your next role as you never know where conversations might lead! We’d love to see some of our Gatwick Diamond peers join our community efforts when our 2026 program starts and you can find out more about what to expect by looking at our events pages on the Datacove Linktree. www.datacove.co.uk
The Foundations of Customer Experience Customer Experience (CX) is often described as the feeling your customers are left with after every interaction with your business. But at its heart, CX is really about how easy you make life for your customers and how consistently you deliver what you promise. When you break it down, people choose to return to businesses that make them feel valued, understood, and confident they will get a positive outcome every time. Great CX is built on small, repeatable behaviours rather than grand gestures. When a team member takes an extra moment to explain something clearly, when a call is returned promptly, when a business communicates openly and honestly—these are the moments that shape trust. Over time, the accumulation of these “little big things” becomes the reason customers stay loyal. A strong foundation of customer experience also relies on emotional connection. 22
today will be a good or bad experience — they want reliability. Consistency builds trust, and trust builds long-term relationships.
Paul Matthews connection. Customers remember how you made them feel. Whether you run a professional service, a retail store, or a visitor attraction, your customers want reassurance, confidence, ease, and care. When those emotional needs are met, loyalty increases and the likelihood of referral grows significantly. Consistency is another critical pillar. Even businesses that offer great service occasionally can still struggle with customer retention. Customers don’t want to gamble on whether today
Finally, the most customer-centric businesses understand that CX is not a project—it’s a culture. It’s a way of operating, influencing every decision and every interaction. When leaders create clarity around expectations, model the behaviours they want to see, and listen to both their customers and teams, great CX becomes the natural output. Strong CX foundations don’t just help customers—they drive commercial results. Better retention, stronger referrals, and easier sales conversions are all linked to the way a business makes customers feel. When you focus on the fundamentals, everything else becomes easier. paul.matthews@insight6.com 07710394729 | insight6.com
Diamond Magazine
Staff retention through leadership: Six ways to keep hold of your employees While rising costs are squeezing many organisations, retaining great staff remains a top concern - 40% of businesses in our recent survey named it a top-three talent challenge. Recruiting is costly. But letting people walk out the door is even costlier. Replacing a team member can cost 6– 9 months of their salary. So, how can you keep hold of your employees? ● Build a Culture People Want to Be Part Of. A healthy culture isn’t built on perks. It starts with leadership. Respect, accountability, and transparency aren’t just words on posters - they must be lived out daily. ● Invest in your Managers. People don’t leave jobs; they leave managers. Many are promoted without training. Especially in hybrid environments, support, feedback, and people skills matter more than ever.
● Make Growth Visible and Accessible. Top performers want to grow. Development needs to be more than a vague promise so make career paths clear, accessible, and inclusive. Career planning should be a regular, jointly-owned activity. ● Fair and Frequent Feedback. Avoiding feedback erodes trust and leads to productivity and quality issues. Your team deserves to know how they’re doing, and how to improve. ● Support the Whole Person, Not Just the Role. Burnout isn’t just about workload; it’s about lack of recovery space. Model healthy boundaries and normalise taking holidays, having breaks and finishing on time. ● Show People They Matter. Recognition doesn’t have to be extravagant - just consistent and sincere. Appreciation and inclusion foster belonging, and belonging drives retention.
Helen Tuddenham If you want to learn more about how executive coaching can help you with staff retention, then download a copy of our report, “Building a Stronger Future.” You can also take a look at our blog to find out more. www.helentuddenhamconsulting.com
From Honours to Horizons: Creative Pod’s Vision for 2026 As we step into 2026, the team at Creative Pod are embracing the year ahead with renewed energy and a clear focus. The start of a new year is always a moment for reflection, and for us, it’s about building on strong foundations while .
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while looking ahead to what’s next for our clients, our team and the wider Sussex business community. Our focus for 2026 centres on growth with purpose. We’ll continue to evolve our marketing, web, and design services to help brands stand out in an increasingly competitive digital landscape, while staying true to what we do best: strategic thinking, creative excellence, and measurable results, offering a Michelin-star service throughout. Investment in our people, partnerships and processes remains a priority, ensuring we deliver work we’re proud of and outcomes our clients value. 2026 marks a significant milestone for Creative Pod as the agency prepares to celebrate its 20th anniversary. Matt Turner MBE commented: “It’s hard to believe that two decades have passed since
since I founded Creative Pod, and yet as we head into 2026.” As we look forward, it’s fitting to reflect on an exceptional end to 2025. Our CEO and Founder, Matt Turner MBE, was formally awarded his MBE by His Majesty The King at Windsor Castle, in recognition of his achievements and services to business and charity. To round off the year, Matt was also crowned Businessperson of the Year at the Sussex Business Awards. With new and improved services available this year, from introducing an AI retainer to offering bespoke PPC and LinkedIn ads audits, Creative Pod is well-positioned to help businesses adapt, grow, and perform in a constantly changing digital space: www.creativepod.uk.com
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Gatwick Diamond Business Awards
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Gatwick Diamond Business
Promoting your good deeds Many companies we speak to are reluctant to publicise the work they do with charities through fear it will make them look exploitative or imply they’re only doing it for commercial payback. If you’re doing great things for great causes and are wrestling with the idea of promoting it more, consider this: By promoting the work you’re f
Gina Hollands
By promoting the work you’re doing with the cause, whether that’s straightforward donations or a more involved collaboration, you’re also promoting the charity. I haven’t come across a charity who doesn’t want their commercial partners to do that. It helps them increase awareness of their work and attract more support. Highlighting your charitable endeavours, through press releasing, social media posts, in your newsletters — however you choose to do it — doesn’t show you to be a ‘check us out’ kind of company. Far from it. It shows the good you do outside your day-today and that giving back is important to you. If you choose to stay out of the limelight when it comes to your charitable work, remember that while you’re busy keeping quiet, your competitors are out there your
publicising the social impact they’re making. While they’re building a reputation as a company that cares, you’re being modest in the shadows. That’s not going to help build your business and it certainly won’t help the charity you support who relies heavily on you doing just that! The more other companies see organisations like yours doing charitable work, the more will join in. Spreading the word multiplies the goodness. So, think now about how you’re going to shine a light on the positive charity work you’re doing. It benefits everyone. Gina Hollands is founder of Hollands Associates, a PR company helping to make the world more human one story at a time. www.hollandsassociates.com
Meet your recruitment challenges and boost your workforce skills in 2026 with STEPSurrey In today’s competitive marketplace, future-proofing your business means ensuring you have the right skills - for now and for tomorrow. Surrey County Council offers two powerful initiatives to help your organisation meet recruitment challenges and boost workforce development: Connect to Work and Skills Bootcamps. Connect to Work is a governmentbacked programme helping people facing health, disability, or other employment barriers to find and keep jobs. Nearly £10 million has been allocated to support around 2,500 local residents into employment, supported by dedicated employment specialists. Businesses with recruitment gaps, hard-to-fill vacancies, or skills shortages, can access this motivated, supported talent pool. Employers can be directly matched with candidates, who are supported into roles and effectively retained. Skills Bootcamps valuable 26
offer
another
valuable route for both upskilling current staff and bringing in fresh talent. They provide discounted training opportunities for Surrey businesses in key sectors, enabling you to upskill your staff or find future talent via this government-funded scheme. Skills Bootcamps deliver sectorspecific courses spanning 2–16 weeks. They cover vital, growing areas like cyber security, sustainability, construction, digital marketing, AI, and more. SMEs contribute just 10% towards training costs (30% for larger businesses), and recruitment of bootcamp graduates is free. Employers edge, industry-aligned skills.
benefit from a pool of work-ready individuals with cutting-edge, industry-aligned skills. These initiatives help businesses to align recruitment with workforce development strategically: Connect to Work supports inclusive hiring, linking businesses with candidates who receive ongoing support to ensure success for both candidate and employer. Skills Bootcamps deliver trained, enthusiastic recruits, or upskill existing employees, at minimal cost and speed. Access these programmes plus other employment and skills support via a single entry point: STEPSurrey.co.uk. Whether you’re filling vacancies or strengthening your team’s skills, get in touch to find out how Connect to Work and Skills Bootcamps can work for your organisation: email: stepsurrey@surreycc.gov.uk.
Diamond Magazine
Gatwick's Northern Runway: Key considerations for businesses in the Gatwick Diamond The government’s approval of London Gatwick Airport’s Northern Runway programme on 21 September 2025 marks a significant shift for the regional economy. The £2.2 billion privately financed project is expected to generate around £1 billion in additional annual economic value and create approximately 14,000 jobs across aviation, construction, logistics and related sectors. For businesses operating in the Gatwick Diamond, the development represents more than an infrastructure upgrade. It signals a period of sustained demand for local goods, services and skills. More than 150 business groups have endorsed the project, and Gatwick has set out an Employment, Skills and Business Strategy to help ensure that local firms can access procurement pipelines as early as possible. The UK Budget 2025 has introduced measures that may support the region
offset rising operating costs during what is likely to be a period of expansion and increased competition.
Nusrat Qureishi as it prepares for future growth. Permanent reductions in business rates for a large share of retail, hospitality and leisure properties, sectors with strong representation in the Gatwick area, are due to take effect from April 2026. Combined with a wider business rates relief package and the Supporting Small Business scheme, these changes may help offset .
Businesses may now want to consider their readiness for increased activity. This could include reviewing supply chain capacity, assessing workforce and training needs, or evaluating whether existing property and commercial arrangements are fit for purpose. It may also be sensible to monitor evolving environmental, transport and noise requirements, as Gatwick must meet several conditions before construction begins. Taken together, the Northern Runway approval and recent fiscal measures create a moment for forward planning across the Gatwick Diamond, with opportunities and regulatory considerations that deserve close attention. www.stevensdrake.com
Small businesses don’t need more tech. They need fewer decisions. For many small business leaders, the problem heading into 2026 isn’t a lack of ideas; it’s exhaustion from too many options.
visibility. The result is often a growing sense of pressure to keep up, without a clear view of what will genuinely move the business forward.
Every week brings a new platform, tool, or “must-have” capability. AI promises speed, automation offers efficiency, and dashboards promise visibility.
The small businesses that build real advantage over the next few years will do something different: they’ll reduce complexity before they add capability. That’s a mindset long applied in enterprise delivery, including by technology partners like Spyrosoft, and it translates surprisingly well to SMEs. The first step is subtraction. Identify one process that regularly causes friction, duplicated effort, missed detail, manual work that no one quite owns - and fix that before introducing anything new. Improvement starts by removing noise, not adding tools.
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The second step is ownership. Technology only creates value when someone is accountable for how it’s used. Even in a small business, clarity on ownership matters more than sophistication. Finally, build confidence, not capability. Choose one change that your team can embed properly, trust, and operate every day. Once that confidence is there, scaling becomes far easier. In 2026, the advantage for small businesses won’t come from adopting more technology. It will come from making fewer, better decisions - and making them stick. www.spyro-soft.com
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Gatwick Diamond Business
Rethinking the Role of Technical Production in Corporate Events As organisations begin planning events for 2026, many are reassessing not just what they want to communicate, but how that communication is experienced. With tighter schedules, higher expectations, and more diverse audiences, delivery is becoming as important as content. When corporate events are discussed, the focus is usually on agendas, speakers, and outcomes. Technical production tends to be treated as a functional necessity - something that simply needs to work. In reality, it plays a far more influential role in how
Budget Insights
plays a far more influential role in how information is received, understood, and remembered. Sound is a good place to start. Clear, evenly distributed audio is not about volume; it is about reducing friction. When people can listen comfortably, they stay engaged for longer and absorb more. In strategy and planning sessions, this directly affects concentration and decision-making. In larger, more celebratory events, it shapes energy and participation. Visual elements carry similar weight. Screens, presentation content, and live video help structure information and guide attention. Used well, video supports clarity rather than distraction, allowing key messages to land consistently across a room. Much of an event’s atmosphere is shaped before a single word is spoken. ligg
Income Tax The headline rate of income tax did not increase but freezing the income tax personal allowance and thresholds until April 2031 will mean more taxpayers will be drawn into paying more income tax over the coming years as wage inflation pushes more taxpayers into the higher tax bands.
Enterprise Management Incentive (EMI) EMI share options are used by many early-stage growth companies to incentivise employees. Employees can realise a capital gain on exit that is taxable at more favourable tax rates than receiving a bonus. 28
Behind all of this is the human element. Experienced technicians provide continuity and calm in environments that are inherently live and unpredictable. Their role is not to be noticed, but to ensure others can perform without interruption. As companies look ahead to 2026, treating technical production as part of the communication process - not just the infrastructure - leads to clearer, more intentional, and more effective events. events@creative-spark.co.uk
arrangements to save National Insurance when making pension contributions to employees’ pensions. From April 2029 national insurance will apply to salary sacrifice in excess of £2,000 per employee.
After a pre-Budget period that saw numerous potential tax-raising policies being trailed, where did we end up and what are some of the key issues for growing entrepreneurial businesses?
From April 2026 dividends will suffer an extra 2% income tax in the basic rate and higher rate tax bands.
Lighting choices quietly signal whether a space is intended for discussion, decision-making, or celebration. When handled thoughtfully, these cues help audiences settle into the right mindset and move smoothly through the rhythm of the event.
The budget made positive changes that should enable more companies to access EMI. These include increases to the permitted option-holding period, the value of shares held under option and the maximum number of employees and gross assets of a company. Salary Sacrifice Employers use arrangement
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What action should I take? 1. Review employee remuneration plans and consider whether non-cash benefits such as EMI share options have a role to play to offset future changes to salary sacrifice. 2. Review remuneration strategies of shareholder-directors. Consider advancing dividends to utilise basic rate and higher rate tax bands ahead of April 2026. Steve Hoare – Business Tax Partner Menzies LLP is a business advisory and accountancy practice with national coverage and international connections. If you’d like to discuss anything in this article or find out more, contact us via our website: www.menzies.co.uk
Featured Article
Gatwick Express: the smooth way to start your winter holiday Glide into Gatwick stress-free Jetting off on a winter adventure? Whether you’re heading for snowy slopes, festive markets or chasing some sun, it’s always a great idea to start your trip with the Gatwick Express. Designed with flyers in mind, it’s a speedy, stress-free and comfortable way to get to the airport, so you can focus on enjoying your holiday. Get there in just 31 minutes It takes just 31 minutes to get to London Victoria or Gatwick Airport with the Gatwick Express. No need to worry about traffic jams, breakdowns or other hiccups on the road. And with two direct trains per hour, you won’t be waiting around. Just hop on board and relax, knowing you’re on your way to your winter getaway. Bags of room for your luggage Lots of luggage? No problem. Whether you’re packing ski boots or beach towels, there’s plenty of storage space on board, so you can pop your bags away and stretch your legs. Smooth, savvy travel Skip the expensive taxi and forget paying for airport parking. Plus, you could save even more by booking a return in advance, using your railcard, or travelling off-peak and save on booking fees. That means more money left for your trip – whether it's for après-ski hot chocolate or a spot of holiday shopping. Straight from train to plane Step off the train and into the terminal. No extra transfers needed. You’re ready to check in! Fancy starting your winter holiday with the Gatwick Express? To find out more or book a ticket, head to gatwickexpress.com or download the app. www.gatwickexpress.com
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Gatwick Diamond Business
Staying Compliant, Saving Time and Reducing Costs with HR Software We have seen all sorts of creative ways in which companies ‘manage’ their HR & People admin this past year.
making and identifying critical business trends all by utilising the reporting functionality from within the system. We were introduced to a company recently where we identified that a whole team had 80% of their entire annual leave allowance to take in the final three months of the year. Not only is this potentially service affecting, but it also asks the question around burnout for the lack of leave taken in the first nine months of the year.
The obvious example of tracking holidays in a spreadsheet remains top of the list of easy to resolve questions and whilst a spreadsheet has its place and can often ‘do the job’, they can be impact productivity and overall efficiency for HR teams. The good news is that moving from paper files and spreadsheets to a HR software solution isn't just about a clean slate for 2026 or going digital for the sake of it. It's about fundamentally transforming how you look after and manage your people, whilst staying compliant and managing costs. New Year, New Approach A good HR software solution becomes your central hub for everything people related. Employee records, sickness and
Ewen Bonnyman and absence tracking, company documents through to onboarding – and importantly they are all in one secure place, accessible for all stakeholders whenever needed. No more frantic searches through filing cabinets or multiple folders! The use of data analytics from your HR software can play a key role in decision
Give some thought to: your business requirements, ROI, employee engagement and data security of the platform as well, given the information that will be stored on the platform. The result? Less admin pain as you grow, lower risk, and more time to focus on growing your business. www.mjvconsulting.co.uk
Protecting SMEs in 2025: The New Realities of Cyber & IT Risk because cyber-criminals recognise they have fewer internal resources, lighter defences and more operational vulnerabilities.
Cyber threats have evolved rapidly over the last few years and 2025 has been no exception. High-profile incidents affecting household names such as Harrods, M&S and Jaguar Land Rover show how even large, wellresourced organisations can fall victim to significant disruption. But beneath the headlines lies an equally important story: SMEs are now facing a growing wave of targeted attacks, often because cyber-criminals recognise 30
For many SMEs, the challenge isn’t just security - it’s strategy. Modern businesses rely heavily on cloud systems, remote access, collaboration platforms and a maze of software tools. When these environments aren’t strategically managed, configured or monitored, security gaps naturally appear. Even routine issues such as outdated devices, unmanaged user accounts or weak backup processes can create serious risk. The good news is that SMEs don’t need enterprise-level budgets to stay safe. Simple, proactive steps can significantly reduce exposure: multifactor
factor authentication, endpoint protection, structured patching, welltested backups and clear IT governance can transform resilience. Equally important is having a longterm IT roadmap – one that aligns technology with operational goals, ensures systems stay modern and stable, and prevents security from falling behind. Cybersecurity may feel complex, but staying protected is achievable with the right planning and support. And as threats continue to rise, a strategic approach to IT has become just as essential to competitiveness as it is to security. For a complimentary IT and cyber-risk overview, contact Tech Results at contact@techresults.co.uk
Diamond Magazine
ESC’s Teacher Training Academy offers new career path for skilled local professionals
As the Gatwick Diamond continues to strengthen its position as a hub for innovation, advanced manufacturing and professional services, the region’s demand for skilled educators has never been greater. East Surrey College is responding to this need through its Teacher Training Academy – an initiative designed to help experienced professionals transition into teaching careers.
A strong pipeline of skilled educators is essential for regional growth, particularly as demand for vocational specialists continues to outpace supply. Local employers depend on a steady stream of talent, and teachers with real industry experience ensure that training remains current, practical, and competitive. To support this, the Teacher Training Academy offers routes into teaching, including introductory teaching qualifications, teaching qualifications, assessor training, and Level 5 programmes. For many local professionals, teaching isn’t always an obvious next step, yet it can be a rewarding full-circle moment – allowing you to share knowledge and wisdom with the next generation of emerging talent. Whether you see yourself stepping into the classroom ahhs
as a teacher or supporting learners behind the scenes as an assessor for apprentices, local teacher training schemes offer clear, accessible routes to help you build the skills you need for such a career pivot. Whatever your specialism, there are opportunities across a range of fields including construction, engineering, digital technologies, business, tourism and creative industries. Whether you’re considering a career change or seeking to broaden your skills, flexible, recognised qualifications are available across the Gatwick Diamond, delivered through both face-to-face and remote learning. To learn more about our teacher training academy, please email clientservices@esc.ac.uk
The Art of the Pitch: Why Strong Presentations Drive Business Success
In an increasingly competitive marketplace, a compelling pitch presentation can be the difference between winning an opportunity and being overlooked. Whether speaking to investors, stakeholders, clients, or internal decision-makers, the ability to communicate value clearly and confidently has become a critical business skill—one that too many organisations still underestimate.
A good pitch is far more than attractive slides. It is a strategic communication exercise. It clarifies your message, sharpens your value proposition, and demonstrates that you understand your audience’s priorities. Businesses that invest time in developing strong presentation capabilities consistently report higher conversion rates, stronger partnerships, and faster decision-making cycles. In essence, good pitching is not an optional skill—it is a performance engine. We all know examples of businesses with strong offerings that failed to secure
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secure support simply because their message did not land. Great ideas can stall when teams struggle to articulate impact, evidence, or differentiation. On the other hand, companies that master the pitch often outperform larger competitors by presenting their story with clarity, conviction, and purpose.
Consider start-ups that have secured major funding with minimal resources, simply because their founders learned how to pitch effectively. Even established brands such as Apple and Tesla have demonstrated the power of narrative: their presentations are not mere updates—they build belief, trust, and excitement. When organisations embrace the discipline of structuring a powerful story, they position themselves to influence more effectively and unlock new opportunities. As expectations rise and attention spans shrink, refining pitch quality is no longer optional. High-performing teams increasingly seek specialist support to strengthen their message, support
refine delivery, and align their narrative with strategic goals. With the right guidance and preparation, any business can transform a standard presentation into a moment of real impact. In today’s business environment, a great pitch isn’t just a presentation— it’s a competitive advantage. Get in touch with us to share your experiences. www.g4cp.com/consultancy
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Featured Article
Agility Films: Purpose‑Driven Storytelling That Connects, Inspires and Delivers In an increasingly noisy digital world, the power of a compelling story still cuts through. For Surrey‑based production company Agility Films, filmmaking isn’t just a creative pursuit - it’s a strategic tool that brings purpose, emotion and meaning into sharp focus. Founded by producer Lee Mancini, Agility Films has built a strong reputation for creating powerful documentaries, cinematic drama and socially conscious branded content that resonates with audiences and drives engagement. Whether filming in Surrey and Sussex or collaborating with global partners on narratives that matter, Agility is helping organisations tell stories that go far beyond traditional advertising. “People connect with people - not logos,” says Mancini. “We focus on the journey behind the brand, the passion behind the team, and the impact they’re making. That’s what audiences remember.” From Branded Content to Cultural Impact Agility’s work with brands is driven by one guiding principle: authenticity. Their projects are built around stories that reflect a company’s purpose - not just its products. One of the company’s most notable collaborations this year was with global talent solutions firm AMS (Alexander Mann Solutions) on the short drama The Healer. AMS saw in the film’s narrative a rare alignment with its own values particularly around inclusion, mental wellbeing and social mobility. At its core, The Healer exemplifies the power of purpose‑driven storytelling - content that does more than entertain. It opens conversations about mental health, emotional recovery and the transformative role of therapeutic connection. That’s precisely why AMS chose to champion the film as a partner.
The Healer has been submitted to over 100 film festivals around the world, reaching predominantly young, enthusiastic audiences. If the film performs strongly at festivals or is acquired by a channel or streaming service, its impact - and brand visibility - could expand exponentially. This level of access allowed AMS to use The Healer as more than a sponsorship - it became a meaningful centrepiece for global wellbeing and social mobility initiatives. It also demonstrates how purpose‑led films can outperform traditional media advertising - not just in visibility but in credibility and emotional connection.
Rather than simply funding the production, AMS realised that the film could be a strategic storytelling platform - a way to demonstrate their values in action and engage audiences in a meaningful, memorable way. Benefits of Sponsoring a Film Like The Healer AMS’s support of The Healer delivered benefits far beyond a sponsorship credit. The partnership provided: ● Headline Credits with the AMS branding on all the posters and media collateral portraying the brand front and centre of the film’s marketing campaign. ● A promotional documentary explaining why AMS chose to back the film ● Exclusive access to content for use across global communications and marketing ● A private global premiere at the prestigious BAFTA Screening Rooms in London, that will be live‑streamed to over 8,000 staff and clients worldwide ● Ongoing alignment opportunities with The Healer at international festival screenings in key cities around the world where AMS operates ● A steady stream of branded video content that boosts engagement across social media channels year‑round 32
The Healer: A Surrey‑Made Story With Global Reach Shot entirely on location across Surrey, The Healer was written by Trudy Williams and directed by Will Jewell, featuring a cast led by Jason Buda, Christine Bottomley, and BAFTA‑winner Ariyon Bakare. The story follows a teenager navigating grief and identity through equine‑assisted therapy, inspired by the real‑life work of Viewpoint Centre - a local charity that also became the subject of a companion behind the scenes documentary. The film premiered to a sold‑out audience at the CINECITY Brighton Film Festival, and has received praise from critics while screening internationally - including at BAFTA and BIFA‑aligned events, with Oscar‑qualifying opportunities on the horizon.
Diamond Magazine “Aesthetically, the light and camerawork hits the perfect balance of gritty and poetic.” — UK Film Review “Well written, beautifully shot and directed with heart.” — Short Films Matter “Jason Buda delivers a standout performance… a tender, honest, and powerfully subtle story.” — Film Critical Space
● 85% of people in the UK watch online video content at least once a month, with viewing via social media and video‑on‑demand platforms among the highest‑reach activities nationally. (Ofcom) ● 93% of marketers report a strong ROI from video marketing. (Wyzowl Video Marketing Statistics 2025) Whether you're launching a new initiative, sharing your mission, or looking to raise brand awareness with depth, social video is no longer optional - it’s essential. Agility Films provides brands with high‑quality, versatile, evergreen video assets that can be distributed across digital channels for months and even years. It’s a smarter investment than traditional advertising - with greater impact, a longer shelf life, and stronger emotional connection. Consistency is key. The days of spending hundreds of thousands of pounds on one big advert are pretty much obsolete. Audiences have an insatiable appetite for social media video content, and brands need to gear up to be able to deliver regular and consistent content with a harmonious tone and message. Which is why video production companies today have to be so much more than just able to create high quality videos. They need to have a journalistic instinct, working on a retainer basis to find the stories, create the content as well as have the digital marketing knowledge required to support the brand in delivering the performance online once the video is posted.
Storytelling as Strategy Agility Films’ reach isn’t limited to narrative cinema. The company also works with regional and national charities on impactful documentary work — including a hard‑hitting awareness film for ESDAS (East Surrey Domestic Abuse Services). That project premiered at The Light Cinema in Redhill and was featured on BBC South East News, proving that well‑crafted storytelling can live beyond a campaign timeline - in classrooms, communities, boardrooms and newsrooms. This type of work demonstrates how films can create long‑term advocacy, community engagement and enduring brand alignment - not just one‑off media touchpoints.
Telling Stories That Matter At its core, Agility Films is about crafting stories with substance. Whether it’s a short film that sparks national conversation, a charity documentary that drives awareness, or branded content that aligns deeply with a company’s values, the team brings care, creativity, and clarity to every project. If you're a business, charity, or organisation with a story to tell — or want to explore how purpose‑driven content can amplify your message — we’d love to talk.
🔗 Find out more: www.agilityfilms.com
The Rise of Social Video & The YouTube Generation The digital landscape is evolving rapidly - and Agility Films is meeting the moment. Video is now one of the most powerful tools in brand communication, especially across social platforms. From YouTube to LinkedIn, brands that tell stories - not just sell products - are the ones being seen, heard and shared. ● As of June 2025, YouTube had 2.70 billion users worldwide. (globalmediainsight.com)
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Upcoming changes to unfair dismissal – how to prepare your business The Employment Rights Bill, to be known as the Employment Rights Act 2025 has now passed, with Royal Assent on 18 December 2025. Under the Bill, from 1 January 2027, any employee with at least six months’ service on that date will immediately gain ordinary unfair dismissal protection. In addition, anyone hired from July 2026 onwards will qualify as soon as they complete six months’ service.
employers should start preparing for the changes now. With recruitment decisions carrying more weight than before, employers should place renewed emphasis on thorough selection processes to ensure they appoint individuals who are genuinely suited to their roles. Once employment begins, probation periods and performance management will take on increased importance. Empl and
The Act will also remove the statutory cap on unfair dismissal compensation from a date to be confirmed. Lifting the limits will significantly increase financial exposure for employers, particularly in relation to senior executives earning above the current financial threshold for compensation who might be more incentivised to pursue a claim. What do employers need to do to prepare? Although the majority of the reforms do not take effect immediately, employers
Charlotte Sloan
Employers should ensure probationary periods are structured, with clear expectations, regular check‑ins and documented feedback. Where concerns arise, they should be addressed promptly and fairly, as delays could allow an employee to reach the six‑month threshold before issues are resolved. Line managers may require additional training. They will need confidence in handling conversations about performance, behavioural standards and suitability, and they should understand the importance of documenting concerns consistently and promptly. By equipping managers with the right skills and processes, employers can reduce the risk of employees gaining unfair dismissal protection before underlying issues have been addressed. To keep up to date with employment law changes and contact the team, visit: www.birketts-employment.co.uk
From the Gatwick Diamond to the heart of Asia means access to Asia through markets known for stability, openness and a strong appetite for international partnerships.
Direct air links and strong commercial ties are bringing Singapore and Malaysia within reach of Gatwick Diamond businesses. For companies in the Gatwick Diamond, Southeast Asia is no longer a distant ambition. Singapore and Malaysia are practical, well-connected markets offering clear opportunities for trade, investment and long term growth. Together they sit at the centre of Southeast Asia, a region of more than 650 million people. For businesses based around Gatwick, this means 34
Singapore is the natural entry point. It ranks among the world’s easiest places to do business, with transparent regulation, political stability and a sophisticated financial system. For UK firms, this reduces risk and speeds expansion. Connectivity reinforces that advantage. Singapore Airlines operates a daily non-stop service from London Gatwick to Singapore, putting one of Asia’s leading business hubs within direct reach. Many UK companies use Singapore as their regional base for technology, fintech, logistics and professional services. Malaysia provides scale and value. It offers a cost-effective operating environment, a skilled workforce and strengths in manufacturing, engineering
-ering and shared services. Kuala Lumpur and Penang continue to attract international firms seeking growth without the cost pressures of more mature markets. While Gatwick does not offer direct flights to Malaysia, access is straightforward via Singapore or Middle Eastern hubs, with frequent onward connections. This is a two-way opportunity. Investors from Singapore and Malaysia are increasingly active in the UK, drawn by innovation, legal certainty and access to European markets. With its proximity to London, strong infrastructure and concentration of ambitious firms, the Gatwick Diamond is well placed to benefit. Success depends on preparation. Prepared companies that build relationships and understand local markets achieve growth. www.claritygrowthconsulting.co.uk
Diamond Magazine
Independent Review identifies ways to strengthen UK trade policy A new independent report, the UK Trade Policy: An Independent Review, published by leading trade experts, assesses the UK’s trade policy in the context of today’s economic, geopolitical, and technological challenges. This review comes at a time of persistently weak UK productivity growth, which continues to limit incomes, competitiveness, and improvements in living standards. Although boosting economic growth remains the Government’s central priority, with achieving this mainly hinging on trade, the UK’s ability to leverage trade for growth is constrained. Trade costs with the UK’s two largest partners, the EU and the US, remain significantly higher, increasing exposure to global economic fragmentation, and by how UK trade policy is designed.
economic security, digital trade, sustainability, and inclusiveness. It calls for clearer transparency, stronger scrutiny, evaluation, policy coherence, and better management of trade-offs. It also outlines targeted recommendations to strengthen business support:
The Review identifies opportunities for improvement across thematic areas: economic
• The UK needs coordinated and practical policy (e.g. advice, finance, taxation measures, trusted advisors, mobility pathways, and trade diplomacy) to help businesses, especially SMEs, import, export, and grow. • Pursuing mutual recognition agreements would reduce technical barriers by limiting the need for duplicate testing, inspections, or certification of goods for export. • Greater recognition is needed for the role of services trade and the mutual benefits between services and goods. • Government support should help firms manage regulatory compliance government
Companies of all sizes have unprecedented opportunities to do business globally. However, reaching international markets involves crafting multilingual content that resonates with local audiences.
language linguists, familiar with a region’s history, culture, trends, and geography, can tailor messages that resonate more effectively and create a sense of familiarity and trust with the target audience.
This dual approach of global reach and local sensitivity, known as “localization,” is essential for building a strong brand presence worldwide.
Let’s be clear; this is what good marketing translation looks like: 1.0 Cultural Context: It is crucial to understand the cultural background of the target market, including social norms, values, and taboos. 2. Linguistic Accuracy: It is essential to ensure accurate translations that refelcted
Photo by Kalyakan at Adobe Stock and risk, as well as identify where government underwriting may be necessary. • Trade policy needs to acknowledge that changes in trade create both winners and losers, with uneven effects across firms, workers, consumers, and regions. The Review is jointly authored by the Centre for Inclusive Trade Policy, Frontier Economics, and the UK Trade Policy Observatory at the University of Sussex Business School. www.sussex.ac.uk/business-school
Doing Business Globally and Protecting Your Brand Locally
A notable hotel chain got it wrong because they failed to get translation that was suited to their audience. They used the phrase “thanks for having me” in a global campaign. While this phrase is a polite expression in English, its literal translation in Russian conveyed inappropriate meanings. Red faces all round. And it’s not just about avoiding mistakes; it’s about connecting with consumers on a deeper level. Nativelan
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reflect the intended meaning and tone. Misinterpretations can lead to confusion or offense. 3. Visual Elements: Images, colours, and symbols should be culturally appropriate and resonate with local audiences. 4. Legal and Regulatory Compliance: Different countries have varying advertising, labelling, and consumer protection regulations. Complying with these laws can help avoid legal issues. 5. Consistent Brand Voice: While localization requires adaptation, maintaining a consistent brand voice across all markets is vital for brand integrity. If any of this resonates with your marketing strategy, you may like to talk to us about how to hit the target every time. nluijten@questel.com 35
Gatwick Diamond Business
The Human Side of Work: Behavioural Insight Through Equine Coaching As workplace pressures rise, many organisations are finding that their most persistent challenges are human ones: communication issues, low confidence, stress, interpersonal tension and leadership fatigue. Recent studies show mental health and poor communication account for some of the highest drivers of workplace absence and reduced productivity, highlighting the need for approaches that address behaviour at its root. One method increasingly used to support this is Equine-Assisted Coaching, which offers clear behavioural insight through real-time, non-judgemental feedback.
give — non-verbal cues, intention, consistency — offering feedback that is difficult to replicate in a traditional coaching room.
Viewpoint Hub, based in Surrey near the Sussex border, draws on more than eight years of specialist equineassisted coaching practice. Its programmes use the natural natural sensitivity of specially trained horses to reflect patterns in confidence, communication, emotional regulation and leadership presence. Horses respond honestly to the signals people give
Viewpoint Hub’s work includes individual coaching, leadership development, return-to-work support and team relationship building. Sessions take place year-round in a covered indoor arena, with briefing and reflection carried out in The Hub Room.
This reflective process has been particularly valuable for multigenerational teams, where differing communication styles and expectations can lead to misunderstanding or tension. By showing individuals how their behaviour is perceived in the moment, sessions help develop empathy, relational awareness and more effective collaboration across age groups.
Each session also includes a donation to Viewpoint Centre CIO, supporting vul
vulnerable children and contributing to CSR and ESG commitments. One HR manager shared: “We’ve struggled with communication across different ages and working styles. The insight from this session helped us build empathy and understanding straight away.” As organisations look for practical ways to strengthen communication, wellbeing and leadership capability, equine-assisted behavioural coaching is emerging as a powerful and insightful option. www.viewpointhub.co.uk
Selling with Integrity and Emotional Intelligence with Gaz Morgan Through interactive discussions, exercises and real-life examples, Gaz kept the team engaged throughout. His ability to combine practical strategies with emotional intelligence gave us tools we have immediately applied to our roles, helping us to sell with confidence while staying true to our gdb values.
The gdb team recently spent time with Gaz Morgan from Gary Morgan Coaching, who ran a workshop focused on selling with integrity and emotional intelligence. 36
Gaz emphasised what really matters in sales, understanding people. Rather than simply promoting products or services, he reminded us of the importance of getting to know your customers on a deeper level. One of the key takeaways was identifying your customers ‘why’ and learning to communicate with them in a way that speaks directly to that motivation.
Gaz emphasised what really matters in sales, understanding people. Rather than simply promoting products or services, he reminded us of the importance of getting to know your customers on a deeper level. One of the key takeaways was identifying your customers ‘why’ and learning to communicate with them in a way that speaks directly to that motivation. A big thank you to Gaz for spending the afternoon with us and delivering a fun, engaging and interactive session packed with useful tips to help us approach sales in a way that feels authentic and customer focused. If you would like to find out more about working with Gaz, visit his website: www.garymorgan.coach
Featured Article
A Cut Above – Nescot Hairdressing Lecturer and Student Win National Awards
The Hair and Beauty Department at Nescot College in Epsom is celebrating a double win after securing two prestigious national awards for blending cuts with care. Hairdressing Lecturer, Lisa Charles, and Student, Reanna Chambers, were recognised by separate award bodies in part for their community work, supporting local charities and providing pampering sessions for children undergoing chemotherapy at The Royal Marsden. Shear determination One of the students who learned from Lisa is Reanna Chambers, who won the ‘Adult Student of the Year’ Award at the AoC (Association of Colleges) Awards 2025/26. Graduate Reanna had a remarkable journey from minimal schooling to academic and personal success. Coming from the Traveller community with limited formal education, she left school without qualifications. She then pursued education at 16, enrolling in a hairdressing course at Nescot and rapidly progressing to Level 3, achieving distinctions throughout, while also passing GCSE English and Maths.
Lisa Charles with Matt Allwright from The One Show and Janine Shearing from The Royal Marsden Leading by example Lisa won the Gold Award for ‘Further Education Lecturer of the Year’ in the 2025 Pearson National Teaching Awards, due to her outstanding teaching, innovation and charity work. The One Show surprised Lisa with the news at one of her lectures late last year. Presenter Matt Allwright arrived at Nescot along with some of Lisa’s previous students, to hand over the trophy. Over the past 13 years, Lisa has inspired hundreds of students, creating an inclusive environment where learners of all ages and backgrounds can thrive. She was the driving force behind Nescot’s initiative to have hairdressing students making a difference in the community, allowing them to gain valuable experience while offering dignity and confidence to people facing difficult circumstances. Lisa also set up a collaboration with high street hairdressing chain Toni & Guy, so students could benefit from workshops, professional training and employment opportunities. Julie Kapsalis, Principal and CEO at Nescot said “Lisa is an incredible teacher and mentor, who helps Nescot students be the best they can be while also being an innovative force for good. Her work has a positive ripple effect, and this gold award highlights how she changes lives far beyond the classroom.”
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Reanna Chambers celebrating her award with some of the team from Nescot Reanna said “It’s been an incredible journey, from having no GCSEs to gaining formal qualifications, and I’m so thankful to everyone who has helped me along the way. It’s changed my life and I’m so grateful for all the encouragement and support I’ve had from my tutors and the college.” Nescot’s award-winning Hair & Beauty Department can offer training for employees or provide apprentices to support local businesses. The same applies across a wide range of college courses, including subjects like Animal Care, Business, Computing and IT, Construction, Performing Arts, Childcare and Health & Social Care. To explore how your business could partner with Nescot, either through accessing staff training or apprenticeships, please call the Business Partnership Team on 0208 394 8593 or email businesscentre@nescot.ac.uk
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Supercharge your profile at gdb's
Business networking events Business networking events provide great opportunities for both people and businesses to build relationships, create connections and increase their exposure. They are an essential part of many growth strategies. A solid networking strategy is crucial to establish and nurture valuable connections, expand your reach, and ultimately drive growth
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January
22 30 30
Membership Meet Up 10:30 - 11:30 Freedom Works, Astral Towers Join us every third Monday of the month for our Membership Meet Up! Whether you’re new to gdb, thinking about joining or an existing member who needs a refresher.
gdb Re-Energise Conference 2026 08:30-14:30 Stanhill Court Hotel This inspiring half day conference brings together business owners, leaders and teams for a morning of motivation.
January
January
January 38
January Educational Seminar 11:00-12:00 Sandman Signature London Gatwick Hotel The Inclusivity Impact - Measure Your Weakness, Maximise Your Strength. With Mo Kanjilal and Fraser Duncumb.
January Members Meeting 12:00-14:30 Sandman Signature London Gatwick Hotel Join us to catch up on all things gdb and join your fellow gdb members for another fantastic networking lunch, sponsored by Avondale.
Diamond Magazine
04 04 10 February
gdb Networking at Ease 12:00-14:30 Tottington Manor Hotel This event is all about making networking straight forward and enjoyable. With a friendly and inclusive atmosphere, Networking at Ease is designed to help you break the ice and connect with other likeminded professionals.
Parliamentary Reception: Launch of the South East and Gatwick Diamond Growth Gateway APPG 18:30 - 21:30 House of Commons
Gatwick Diamond Business is proud to have led the foundation of the newly established All-Party Parliamentary Group (APPG) for the South East and the Gatwick Diamond Growth Gateway.
February
February
Connected Crawley 08:30 - 10:00 Freedom Works, Astral Towers Manor Royal, Freedom Works and Gatwick Diamond Business are delighted to invite you to Connected Crawley, a collaborative networking event.
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Membership Meet Up 10:30 - 11:30 Freedom Works, Astral Towers Join us every third Monday of the month for our Membership Meet Up! Whether you’re new to gdb, thinking about joining or an existing member who needs a refresher.
February
24 February
Business Leaders Forum 09:30-14:00 Roffey Park Institute Senior business leaders from across the Horsham District are invited to attend the first Business Leaders Forum.
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Gatwick Diamond Business
27 February
February Educational Seminar 11:00 - 12:00 Leonardo Royal Hotel Brighton Waterfront Why smart people still make bad decisions (and how to fix it) with Jeremy Horne and Lauren Stoney.
27 February
February Members Meeting 12:00-14:30 Leonardo Royal Hotel Brighton Waterfront Join us to catch up on all things gdb and join your fellow gdb members for another fantastic networking lunch.
Referrals We would like to thank the following members for referring gdb to their business contacts: Jeremy Jacobs from Corn Cobs for referring Sidekit Jeremy Taylor from The Company Connector Ltd for referring Lollipop Print Jeremy Jacobs from Corn Cobs for referring Velocity Asset Finance Mo Kanjilal from Edge of Difference for referring SVP Coaching Michael Humphrey from DigiBubble for referring Soulful Jouneys Lesley Baker from Soulful Journeys for referring Hannah Ryan Bookkeeping Nicola Fletcher from Europa Gatwick Hotel for referring EVO Taxis Peter Gross from Advantage AI for referring Avatar Recruitment Consultancy Limited Julian Shelley from Woodstock IT for referring Geoff Dyckes Finance Consultancy Aaliyah Carter from SOS Systems for referring One Stop Business Finance Charlie Lloyd from Lloyd HR Consultancy for referring Belle and Betty #goodpeopleknowgoodpeople 40
Diamond Magazine
gdb Welcomes
New Members Membership of gdb will help you raise your organisation’s profile across the Gatwick Diamond and build your business connections.
My name is Jennifer Riis-Poulsen and I am an Art Dealer and Consultant for Clarendon Fine Art in Reigate. Clarendon is the leading gallery group in Europe, specialising in international contemporary artwork and 20th Century Masters. In my role I connect collectors and artists with the right opportunities and take pride in building lasting relationships so that I can achieve my goal of making art accessible, meaningful and memorable for every one of my clients. I host regular Sip and Art events throughout the year to bring together the community for an evening of art appreciation and connection in a warm and vibrant environment. www.clarendonfineart.com
www.crawley-ic.co.uk
www.bookevo.co.uk
rosemary@globalpa-association.com www.gatwickdiamondbusiness.com
Crawley Innovation Centre helps ambitious businesses grow and excel. Located in the Manor Royal Business District, it provides flexible office and workshop space alongside unique tailored business support and advice for start-ups, scaleups and established companies. Just five minutes from London Gatwick Airport and open 24/7, the centre features 24 offices, seven light industrial workshops, co-working areas, meeting rooms and event hire space, alongside one-to-one expert mentoring from the centre’s Innovation Director. It is owned by Crawley Borough Council and managed by Oxford Innovation Space, the UK’s largest operator of innovation centres.
We have been established as a taxi company for nearly 50 years and over this time we have noticed a dramatic change in technology when booking transport. The technology we have is the most up to date booking system in the UK. All bookings whether public or corporate can be booked through your own portal which gives complete control on your bookings. Our rate structure is very competitive for our standard vehicle plus our executive fleet. We operate with a very experienced team with multiple remote booking offices based in Crawley, Reigate, Coulsdon, East Grinstead and Haywards Heath.
Rosemary Parr, founder of the Global PA Association and Training Academy, is a leading authority on professional development for Executive and Personal Assistants worldwide. With a distinguished career in Parliament and major corporations, she has pioneered PA networks and delivered influential industry research. Since 2007, she has provided accredited global training in leadership, management and communication skills, partnering with Birkbeck, University of London and the ILM. The business is now expanding into management training for graduates and apprenticeships, while also offering a specialist recruitment service. Rosemary continues to champion career advancement and excellence within the global office professional community. 41
Gatwick Diamond Business
Howden is an expert insurance group full ofAwards talented people with the freedom Gatwick Diamond Business and support to do what we do best: safeguard your business or organisation. We do insurance differently – offering flexible, high-quality cover and reassuringly straightforward service, while using insurance as a tool to increase your resilience. United by a no-limits mindset, we are a powerful and passionate team who can rise to any challenge to do right by your business. www.howdeninsurance.co.uk
www.jessyconsultancy.com
www.lollipopprint.co.uk
www.magnapeoplechange.com
Mission: To deliver results-driven consultancy combining creativity, technology, and personalised strategies, saving time for CEOs and managers by adapting to their needs from strategy to implementation. Vision: To be West Sussex’s leading consultancy, helping businesses worldwide reach their full potential. Services: Strategy sessions, business, marketing & digital audits, ongoing consultancy, content creation, and social/web management for English, Spanish, and Portuguese-speaking clients. Leadership: Founded by Jessica Pinto in 2018, Jessy Consultancy grew from a cleaning business into a management consultancy, PR, and communications. Clients & Projects: Over 14 clients across the UK and Spain, delivering actionable strategies, business plans, and marketing support tailored to each business. Lollipop Print combines decades of experience with cutting-edge technology to deliver exceptional print, design, and signage solutions. Founded in Brighton and now serving customers across Sussex, Surrey and Hampshire, we offer a truly personal service with a wide range of print capabilities. Our state-of-the-art machinery produces everything from small format essentials like business cards, brochures and stationery, to large format projects such as banners, wall and window graphics. Whether you need one-off prints or large-scale runs, we ensure precision, quality, and fast turnaround every time. Plus, with reliable delivery and fulfilment services, getting your print where it needs to go has never been easier.
Magna People Change Consulting is a specialist organisational change and transformation consultancy founded by Uzma Aitqad. With over 25 years of experience delivering major digital, cultural, and transformation programmes across global corporates and public sector organisations, Magna helps businesses improve user adoption, build change capability, and create peoplecentred cultures. Using proven change frameworks and AI-powered cultural assessment tools, Magna supports SMEs and mid-sized organisations to navigate change with clarity and confidence. Based in Sussex and working internationally, Magna blends strategic expertise with a warm, pragmatic approach that enables teams to adopt new ways of working and deliver sustainable results.
Affordable promo items, Super-fast delivery. Promo Solved can source, print and deliver merchandise within just a few days. Call today to share ideas and save money ordering company gifts. Personalised mug delivery 1 week. Printed pens delivery 2-3 days. Custom badges delivery 3-4 days. Promotional bags with logos delivered same week. Support the British economy and reduce carbon footprints by ordering promotional items Made In UK like Pin badges, Travel mugs, Coasters, Keyrings and Notebooks. www.promo-solved.co.uk 42
Diamond Magazine Andrew Dowsett – Rhabdomancy Motivational Speaking
www.rhabdomancy.co.uk
Andrew is a dynamic motivational speaker, event MC, and public speaking coach with over 20 years’ experience in the UK health and wellbeing industry. Known for his engaging style and expert communication skills, his keynotes specialize in intergenerational workplace dynamics, EG: helping teams bridge communication age gaps to boost collaboration and performance. Andrew delivers impactful talks across the UK and runs his acclaimed Power Presenter courses globally, empowering professionals to master their own presentation skills and speak with confidence in public.
Sidekit is a digital growth partner helping businesses scale through AI and digital solutions. We focus on streamlining operations through intelligent automation, tools and AI-assisted development. Across digital, technology and growth delivery, every solution is tailored to how you work, with human oversight built in from the start to unlock new revenue opportunities, increase efficiency and drive sustainable growth. www.sidekit.ai
Snelsky Studios is a strategic video marketing agency based in East Grinstead, helping brands increase awareness, engagement, and leads through high-impact video content. We specialise in social-first campaigns, brand films, and fastturnaround content, working closely with marketing teams across real estate, corporate, charity, and education. Our in-house team handles everything from creative development and scripting to filming, editing, and campaign optimisation. With a focus on strategy as much as production, we create videos that not only look premium but deliver measurable results. www.snelsky.com
www.sussexgrowthlab.com
www.svpcoaching.com
Fleur is the founder and CEO of Sussex Growth Lab, a twice-exited entrepreneur with deep expertise in marketing, growth, and M&A for SMEs. She specialises in helping businesses break through growth plateaus, prepare for successful exits, and navigate the complexities of mergers and acquisitions. Fleur’s hands-on, data-led approach draws from her experience building and selling both a digital marketing agency and an M&A consulting firm. At SGL, she’s passionate about supporting ambitious local companies—whether they’re seeking renewed momentum, clarity on exit strategy, or guidance through the M&A process, delivering actionable strategies and real results.
At SVP Coaching, we help people who are ready for change - whether launching or growing a business, seeking career breakthrough, or aiming for greater fulfilment and balance. Our clients want more clarity, purpose and impact, or less stress and uncertainty. As experienced business leaders who have built, grown and exited companies and advised organisations worldwide, we offer coaching, mentoring and commercial insight to entrepreneurs and organisational leaders alike. Our approach blends deep business acumen with powerful coaching to create clarity, confidence and energy. Transformation happens through genuine human connection - thoughtful, respectful and collaborative enabling clients to perform, thrive and grow.
www.gatwickdiamondbusiness.com
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Gatwick Diamond Business The MND association (Sussex) consists of three branches across Sussex. We work in partnership to ensure our MND members are cared for, and have the correct details for any support needed. This also applies to their carer, family and friends. The support from the MND association is totally based on volunteers, who help raise funds to ensure the well-being of its members. Volunteering for fund raising events or as a visitor can be totally rewarding. www.mndassociation.org
The partnerships with businesses are essential and any support, no matter how small, is fully appreciated.
www.courtneyorange.com
Courtney Orange is a leadership and wellbeing specialist, resilience advisor, and high-energy motivator who helps organisations unlock human potential and sustainable performance. A former international athlete, Courtney blends movement, mindset, and mission to create engaging experiences that strengthen confidence, connection, and positive workplace culture. Through inspiring keynote talks, transformative wellbeing programmes, strategy days, leadership retreats, and bespoke short-form video content for internal communications, he supports teams to thrive under pressure, adapt to change, and lead with purpose. Courtney’s work elevates performance, engagement, resilience, and leadership impact. PWC, Amazon, Colgate, Rolls Royce, Barclays & Adidas have all benefitted from Courtney’s expertise.
www.velocityassetfinance.co.uk
Velocity Asset Finance specialises in bespoke funding solutions for businesses and individuals across the UK. We offer expert guidance in asset, vehicle and commercial finance with transparent terms and efficient approvals. Our services include equipment financing, fleet funding, business expansion capital, refinancing existing arrangements and equity release from business assets. We work closely with clients to structure tailored packages that preserve cash flow whilst supporting growth ambitions. Our experienced team provides comprehensive support throughout the funding process, from initial consultation through to completion, ensuring seamless access to the capital needed for operational success and strategic development.
www.wetakecalls.co.uk
We Take Calls is a friendly, client-focused reception, call-handling, and admin support service with 17 years of experience. We specialise in providing personalised assistance, ensuring every caller feels heard, helped, and valued while supporting clients with essential day-to-day admin tasks. Working with businesses of all sizes, we deliver professional, reliable frontline communication so no opportunity is missed. Our calm and dependable team becomes a natural extension of each organisation, offering consistent, high-quality service. With a clear focus on care, efficiency, and responsiveness, We Take Calls helps businesses present a professional and organised image every time.
Need to put your company in the spotlight? Contact us for excellent advertising rates! diamondmag@gatwickdiamondbusiness.com
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Diamond Listing Directory Welcome to your Diamond Listing Directory The gdb member companies listed below have a Diamond Listing in the online gdb Members Directory. For a full list of gdb members please go to Members Directory And contact us to find out how to enhance your listing and raise your website profile in PINK!
Accounting / Financial Services Aquilae Capital Advisory Ltd Benchmark Financial Planning Carpenter Box GC Partners Geoff Dyckes Financial Consultancy Ltd iCon Bookkeeping Ltd Kreston Reeves LLP Menzies LLP MHA Bakertilly International One Stop Business Finance
aquilae-capital.com benchmarkcapital.co.uk carpenterbox.com gcpartners.co dyckesfinancial.co.uk iconbookkeeping.co.uk krestonreeves.com menzies.co.uk mha.co.uk osbf.co.uk
07976 737552 01403 331433 01293 227670 07779 964290 07767 396045 07908 808678 01403 253282 01372 360130 07928 898657 07342 558489
alm-lease.co.uk britishairways.com gatwickairport.com
01293 664757 03444 930787 03448 920322
Airport / Airline Services Aircraft Leasing & Management BA Euroflyer London Gatwick
Architectural / Construction / Maintenance Carnegie Group Ltd MCCOMB PARTNERSHIP LIMITED Tru English Bespoke Joinery Ltd
carnegiegroup.co.uk mccombs.co.uk truenglishbespokejoinery.co.uk
01959 572501 07786 254395 07834 625443
personal.natwest.com/personal.html
01293 643096
aipotential.ai claritygrowthconsulting.co.uk jessyconsultancy.com magnapeoplechange.com rlbpurchasingconsultancy.co.uk
07762 526574 07554 111092 07565 508911 07747 627563 07767 353427
allumtek.com cotential.co.uk crawley-ic.co.uk powerofperspective.co.uk morningtrans.com rhabdomancy.co.uk soulfuljourneys.uk svpcoaching.com wetakecalls.co.uk
07710 373135 07885 276286 07354 815167 07835 381977 01892 313290 07958 346612 07501 735057 07765 777674 01273 447111
foundation.reigategrammar.org
01737 222231
cleankill.co.uk hsenergy.co.uk
020 8668 5477 01444 708252
Banking NatWest
Business Consultants AI Potential Clarity Growth Consulting Jessy Consultancy Magna People Change RLB Purchasing Consultancy Limited
Business Support AllumTek Business Advisors Ltd Cotential Limited Crawley Innovation Centre Power of Perspective Questel Rhabdomancy - Public Speaking Soulful Journeys Limited SVP Coaching We Take Calls Ltd
Charity RGS Foundation
Environmental Services Cleankill Pest Control HSEnergy Group Ltd
Facilities Management Incor Group Management Ltd
incorgroup.co.uk
01403 263869
efesbbqcrawley.co.uk stovesdining.co.uk wistonestate.com
07540 115266 07729 585257 01903 877845
alexanderhotels.co.uk/alexander-house ashdownpark.com brightonandhovebusinessshow.uk theelitevenueselection.co.uk gravetyemanor.co.uk roffeypark.com grandbrighton.co.uk Tottingtonmanor.co.uk wiltonpark.org.uk
01342 714914 01342 824988 01273 286133 01342 337700 01342 810567 01296 854020 01273 224300 01903 815757 01903 815020
Food & Drink Efes BBQ Restaurant Stoves Dining LTD Wiston Estate Partnership
Hotels / Venues / Events Alexander House Hotel Ashdown Park Hotel & Country Club Brighton & Hove Business Show & Gatwick Business Show Elite Venue Selection Felbridge - Gatwick Gravetye Manor Roffey Park Venue The Grand Brighton Tottington Manor Hotel Wilton Park
Insurance / Risk Services / Compliance Services Belle and Betty Ltd Brown & Brown Jensten Insurance Group The Plan Group Ltd
bbrown.com/uk jensten.co.uk planinsurance.co.uk
07549 050176 01424 611733 020 3004 5572 07392 432582
acmeuc.com advantage-ai.co.uk cyberaitechs.com fluent-group.co.uk insertspace.co.uk netvector.co.uk secqube.com techresults.co.uk woodstockit.co.uk
020 3880 2810 07990 517958 07554 898543 01892 532373 07507 559865 03700 500040 020 45706700 020 3137 8711 01403 290321
birketts.co.uk clairenashsolicitors.co.uk cripps.co.uk dmhstallard.com ilisi.co.uk irwinmitchell.com mayowynnebaxter.co.uk stevensdrake.com
020 8768 7000 01892 731082 01403 831272 01293 605000 01444 811434 0370 1500 100 01273 477071 01293 596900
crawley.gov.uk/pw/index.htm
01293 438000
transportpartner.co.uk citysprint.co.uk cubic.com/transportation gatwickexpress.com ilguk.com
03300 433882 01793 836075 01737 782200 0345 850 1530 0844 264 8000
IT Services / IT Support ACME UC Limited Advantage AI CYBERAI TECHNOLOGIES LIMITED Fluent Group Insert Space Netvector IT Services SecQube Ltd Tech Results Ltd Woodstock IT
Legal Services Birketts LLP Claire Nash Solicitors Ltd Cripps DMH Stallard LLP Ilisi Expert Legal Compliance Irwin Mitchell LLP Mayo Wynne Baxter stevensdrake Solicitors
Local Government / Public Sector Crawley Borough Council
Logistics / Travel Services Bespoke Transport Partner Ltd CitySprint UK Ltd Cubic Transportation Systems Gatwick Express International Logistics Group (ILG)
Manufacturing / Engineering APR Solutions Ltd BSE3D Limited Chess Dynamics Ltd
aprsolutions.co.uk bse3d.com chess-dynamics.com
07740 365213 01444 414241 01403 249888
byjovemedia.co.uk creative-spark.co.uk crescatdigital.com freshdisplay.co.uk gatwickproductionstudios.com graficabythesea.com snelsky.com sussexmarketing.com
07565 604869 01342 451220 01293 665425 01444 246546 01923 277747 07817 373804 07540 287033 01403 613007
elekta.com thisisitinfo.com go.stribe.fit wellandmedical.com
01293 654378 07932 016984 07525 925373 01293 615455
LaserLife.co.uk rgcltd.co.uk sossystems.co.uk treetopdesignandprint.com workwearvillage.com
02074 036866 03300 022222 01293 562525 01293 863131 07762 211151
arden.enterprises vailwilliams.com
07770 588857 01293 612600
avatarrecruit.co.uk globalpa-association.com mjvconsulting.co.uk therecruitmentlab.co.uk
03300 577162 07764 355624 07766 797498 01273 805811
chichestercollegegroup.ac.uk copthorneprep.co.uk esc.ac.uk nescot.ac.uk sussexsurreyiot.ac.uk brighton.ac.uk/index.aspx sussex.ac.uk viewpointhub.co.uk
01243 786321 01342 712311 01737 788316 020 83941731 01293 442213 01273 641039 01273 873664 07973 445331
edenutilities.com e-veezy.com
01273 950200 07379 881561
Marketing / Media / PR ByJove Media Creative Spark Services Limited Crescat Digital Ltd Fresh Display Gatwick Production Studios Ltd Grafica by the Sea Snelsky Studios Sussex Marketing Strategies Limited
Medical / Health / Wellbeing Elekta Limited Lifewave Stribe Welland Medical
Office Services LaserLife Regency Grove Communications Ltd SOS Systems Ltd Treetop Design & print Workwear Village
Property / Planning Services Arden Enterprises Group LLP Vail Williams LLP
Recruitment / HR AVATAR RECRUITMENT CONSULTANCY LIMITED Global PA Group Ltd MJV Consulting The Recruitment Lab
Training / Education Chichester College Group Copthorne Prep School East Surrey College North East Surrey College of Technology (Nescot) Surrey & Sussex Institute of Technology University of Brighton University of Sussex Viewpoint Hub
Utilities Eden Utilities E-Veezy
lollipopprint.co.uk crawley@lprint.co.uk
www.sidekit.ai