ISBN: 9781071925256
Managerial Communication (9th)
ISBN 9781071925256 | Chapter 1
Total Questions: 70
Multiple Choice (40)
Q1. [Multiple Choice] · Cognitive Domain: Comprehension
Which element of scientific management theory is commonly used today in the fast-food industry?
a) Employees do not need to comply with a precise job description.
b) Tasks can be completed at any convenient time.
c) There is strict adherence to rules. ✓ correct
d) Training takes a long time.
Q2. [Multiple Choice] · Cognitive Domain: Comprehension
Which of the following would be a component of Fayol’s management theory?
a) feedback
b) adherence to rules
c) organizational hierarchy ✓ correct
d) cultural diversity
Q3. [Multiple Choice] · Cognitive Domain: Comprehension
According to Dale Carnegie, gaining compliance from other people requires ______.
a) trust and compromise
b) vision, attractiveness, humility, and sincerity
c) interpersonal skills as personified by forensic debate
d) interpersonal dynamics of attraction and influence ✓ correct
Q4. [Multiple Choice] · Cognitive Domain: Comprehension
According to the human relations approach, employee commitment to an organization is gained by ______.
a) economic motivators, authority, and moderate workload
b) interpersonal communication skills and moderate workload
c) moderate workload
d) economic motivators and interpersonal communication skills ✓ correct
Q5. [Multiple Choice] · Cognitive Domain: Comprehension
The Hawthorne studies examined which of the following?
a) The effect of room arrangement in the work area on productivity.
b) Employee attitudes and feelings toward the workplace. ✓ correct
c) Social organizations outside of the workplace.
d) The amount of communication between managers.
Q6. [Multiple Choice] · Cognitive Domain: Comprehension
Contemporary managerial communication stresses the importance of which of the following?
a) listening ✓ correct
b) keeping written records
c) giving orders
d) maintaining discipline
Q7. [Multiple Choice] · Cognitive Domain: Knowledge
Organizations are ______.
a) stable
b) static entities
c) continuously evolving ✓ correct
d) a dated concept
Q8. [Multiple Choice] · Cognitive Domain: Comprehension
The contingency approach to management communication requires managers to ______.
a) see the interdependence of various aspects of jobs, organizations, and communication ✓ correct
b) use the same communication approach at all times for consistency
c) use creative analysis only in times of emergency
d) not let the situation determine the method of communication
Q9. [Multiple Choice] · Cognitive Domain: Knowledge
Major factors affecting communication contingencies are ______.
a) product quality, diversity, subordination, and competition
b) ethics, diversity, product quality, and competition ✓ correct
c) time, diversity, ethics, and competition
d) competition, creative analysis, product quality, and ethics
Q10. [Multiple Choice] · Cognitive Domain: Comprehension
Sexual harassment does not typically involve ______.
a) language
b) looking
c) touching
d) nice gestures ✓ correct
Q11. [Multiple Choice] · Cognitive Domain: Comprehension
Cultural diversity ______.
a) is really a myth
b) is found only in large cities
c) can make for difficulties in communication ✓ correct
d) requires managers to communicate scientifically
Q12. [Multiple Choice] · Cognitive Domain: Comprehension
Age diversity management ______.
a) applies only to the U.S. culture
b) protects the rights of older people
c) includes considerations of the way employees work ✓ correct
d) is especially important for menial jobs
Q13. [Multiple Choice] · Cognitive Domain: Comprehension
A characteristic necessary for competitive advantage is the ability to ______.
a) give orders to employees
b) operate without attracting investment
c) add value to resources ✓ correct
d) develop international contacts
Q14. [Multiple Choice] · Cognitive Domain: Knowledge
Competition means ______.
a) two or more parties are dependent on one another to acquire the business of a third party
b) a service or product must possess less value at the same price
c) defective parts must be minimal ✓ correct
d) many product repairs are tolerated
Q15. [Multiple Choice] · Cognitive Domain: Comprehension
Ethics is ______.
a) a 20th-century phenomenon
b) the result of political scandal
c) a cost of doing business
d) a philosophy of management ✓ correct
Q16. [Multiple Choice] · Cognitive Domain: Comprehension
Strategies for improving communication ethics include ______.
a) informal ethics training
b) a formal code of ethics ✓ correct
c) a private ethics committee
d) a corporate ethics mentor program
Q17. [Multiple Choice] · Cognitive Domain: Knowledge
The earliest known example of managerial communication may be the recordkeeping procedure developed by Sumerian priests around ______.
a) 1000 CE
b) 1 CE
c) 5000 BCE ✓ correct
d) 8000 BCE
Q18. [Multiple Choice] · Cognitive Domain: Knowledge
The systematic evolution of managers as communicators began with ______.
a) the turn of the 20th century ✓ correct
b) World War I
c) World War II
d) the Vietnam War
Q19. [Multiple Choice] · Cognitive Domain: Comprehension
Two-way communication between managers and subordinates was first emphasized during the ______ era.
a) scientific management
b) human relations ✓ correct
c) empowerment
d) contingency
Q20. [Multiple Choice] · Cognitive Domain: Comprehension
Which approach to management communication is characterized by the interdependence of jobs, organizations, and people?
a) scientific management
b) human relations
c) contingency ✓ correct
d) behavioral approach
Q21. [Multiple Choice] · Cognitive Domain: Knowledge
Which of the following business leaders and philosophers are associated with scientific management?
a) Lee Iacocca ✓ correct
b) Elton Mayo
c) Ray Kroc
d) Dale Carnegie
Q22. [Multiple Choice] · Cognitive Domain: Comprehension
Dale Carnegie’s philosophy stressed that managers should use which of the following strategies to attain employee commitment?
a) economic incentives
b) the authority of the manager’s position
c) interpersonal communication ✓ correct
d) threat
Q23. [Multiple Choice] · Cognitive Domain: Comprehension
The Hawthorne studies indicated that the best way to increase worker productivity is to ______.
a) show personal interest in the workers ✓ correct
b) change the lighting
c) change the work conditions
d) increase workers’ compensation
Q24. [Multiple Choice] · Cognitive Domain: Comprehension
Which approach to management communication is characterized by Peter Drucker’s belief that workers should be considered assets rather than liabilities?
a) administrative
b) behavioral ✓ correct
c) contingency
d) scientific management
Q25. [Multiple Choice] · Cognitive Domain: Comprehension
Which of the following caused the empowerment approach to become popular?
a) lack of intense global competition
b) rapidly developing technology ✓ correct
c) the need for less product development
d) the belief that workers are assets
Q26. [Multiple Choice] · Cognitive Domain: Comprehension
What are the common types of workplace diversity?
a) gender, culture and ethnicity, age, sexual orientation, people with disabilities, and education ✓ correct
b) religion, nationality, people with disabilities, education, age, and gender
c) race, ethnicity, religion, education, age, and sexual orientation
d) urbanization, acculturation, orientation, ethnicity, sexual orientation, and education
Q27. [Multiple Choice] · Cognitive Domain: Knowledge
Why is managerial communication more complicated today than in the past?
a) increased diversity in the workforce ✓ correct
b) large project teams
c) products change little from year to year
d) renewed emphasis on profit margins
Q28. [Multiple Choice] · Cognitive Domain: Knowledge
In which decade did the United States begin embracing diversity?
a) 1940s
b) 1960s ✓ correct
c) 1980s
d) 2000s
Q29. [Multiple Choice] · Cognitive Domain: Knowledge
Diversity in the workplace has been linked to which of the following characteristics?
a) increased liability
b) weaker hierarchies
c) increased profitability ✓ correct
d) decreased creativity
Q30. [Multiple Choice] · Cognitive Domain: Knowledge
Knowing the demographic characteristics of their markets can help businesses do which of the following?
a) expand their territories
b) purchase advertising space
c) hire for impact
d) localize products and services ✓ correct
Q31. [Multiple Choice] · Cognitive Domain: Knowledge
What percentage of today’s managerial and professional occupations is comprised by women?
a) 0.36
b) 0.42
c) 0.56999999999999995 ✓ correct
d) 0.61
Q32. [Multiple Choice] · Cognitive Domain: Application
The term ______ is an example of heteronormative language that might marginalize LGBTQ employees.
a) opposite sex ✓ correct
b) sexual orientation
c) gender
d) partner
Q33. [Multiple Choice] · Cognitive Domain: Comprehension
Employment rates for people with disabilities are much lower than the rest of the population because ______.
a) managers may not know how to accommodate their needs in the workplace
b) employers often fear liability for accidents and injury
c) businesses may believe accommodations are too expensive
d) people with disabilities prefer to be self-employed ✓ correct
Q34. [Multiple Choice] · Cognitive Domain: Application
Which of the following statements is an example of ableist language?
a) They are wheelchair-bound. ✓ correct
b) Don’t be impolite.
c) They ignored employee complaints.
d) They are such a dynamo.
Q35. [Multiple Choice] · Cognitive Domain: Comprehension
What challenge may be created by generational difference in the workplace?
a) Younger managers may feel like older workers question their authority. ✓ correct
b) Older workers tend to avoid drama.
c) Younger workers are willing to try out new technologies.
d) Older workers can offer perspective based on lived experience.
Q36. [Multiple Choice] · Cognitive Domain: Comprehension
Which of the following behaviors characterizes a manager using the contingency approach to communication?
a) Enforce strict compliance with rules and procedures.
b) Use committees to make most decisions.
c) Consult with staff but make the final decision individually in most situations.
d) Analyze the factors to determine if an autocratic or participative style is needed. ✓ correct
Q37. [Multiple Choice] · Cognitive Domain: Application
Which of the following are examples of ethical communication practices?
a) Offering differential pay for similar work.
b) Temporarily withholding information that would worry customers or shareholders. ✓ correct
c) Being transparent about potential conflicts of interest.
d) Using social media to monitor employees activities outside of work.
Q38. [Multiple Choice] · Cognitive Domain: Comprehension
Effective communication includes ______.
a) listening ✓ correct
b) reading verbal cues
c) interpreting easy concepts and complex messages
d) avoiding conflict
Q39. [Multiple Choice] · Cognitive Domain: Comprehension
______ is an outcome of effective communication.
a) The manager’s perspective dominates the conversation
b) Stakeholders understand situations yet respond inaccurately
c) Differences cannot be resolved
d) Trust can be built ✓ correct
Q40. [Multiple Choice] · Cognitive Domain: Comprehension
Effective managerial communication is ______.
a) creative and strategic ✓ correct
b) entertaining and empathetic
c) autocratic and directive
d) consistent for every situation
True/False (25)
Q41. [True/False] · Cognitive Domain: Comprehension
The workplace is less diverse and more complex than it was a few decades ago.
a) True
b) False ✓ correct
Correct answer: False
Q42. [True/False] · Cognitive Domain: Comprehension
Technology eliminates the need for multicultural awareness.
a) True
b) False ✓ correct
Correct answer: False
Q43. [True/False] · Cognitive Domain: Knowledge
Scientific management identifies the most efficient and effective manner for performing a task. a) True ✓ correct b) False
Correct answer: True
Q44. [True/False] · Cognitive Domain: Knowledge
Gangplank theory was the first formal recognition of horizontal communication.
a) True ✓ correct
b) False
Correct answer: True
Q45. [True/False] · Cognitive Domain: Knowledge
Dale Carnegie was one of the first writers to link communication skills with managerial effectiveness.
a) True ✓ correct
b) False
Correct answer: True
Q46. [True/False] · Cognitive Domain: Comprehension
The Hawthorne studies were originally designed to show the attitudes of employees toward telephone communication.
a) True
b) False ✓ correct
Correct answer: False
Q47. [True/False] · Cognitive Domain: Comprehension
The human relations approach during the Carnegie era was manipulative.
a) True
b) False ✓ correct
Correct answer: False
Q48. [True/False] · Cognitive Domain: Knowledge
Empowerment is delegating power to employees in the organization.
a) True ✓ correct
b) False
Correct answer: True
Q49. [True/False] · Cognitive Domain: Knowledge
A goal of empowerment is to allow employees more freedom within their jobs.
a) True ✓ correct
b) False
Correct answer: True
Q50. [True/False] · Cognitive Domain: Comprehension
Contemporary CEOs are returning to an autocratic model of leadership.
a) True
b) False ✓ correct
Correct answer: False
Q51. [True/False] · Cognitive Domain: Comprehension
The contingency approach was a management philosophy in the 20th century.
a) True
b) False ✓ correct
Correct answer: False
Q52. [True/False] · Cognitive Domain: Knowledge
Diversity issues are found in the areas of gender, culture, age, and education.
a) True ✓ correct
b) False
Correct answer: True
Q53. [True/False] · Cognitive Domain: Knowledge
Sexual harassment definitions are continually evolving.
a) True ✓ correct
b) False
Correct answer: True
Q54. [True/False] · Cognitive Domain: Comprehension
Education diversity has decreased managers’ ability to seek help from employees.
a) True
b) False ✓ correct
Correct answer: False
Q55. [True/False] · Cognitive Domain: Knowledge
Ethics in business is constantly evolving to match emerging norms and values and varies from country to country.
a) True ✓ correct
b) False
Correct answer: True
Q56. [True/False] · Cognitive Domain: Comprehension
Ethics has no application in business communication.
a) True
b) False ✓ correct
Correct answer: False
Q57. [True/False] · Cognitive Domain: Knowledge
The workplace requires more sophisticated managerial communication skills because it is much more diverse and complex than it was just a few decades ago.
a) True ✓ correct
b) False
Correct answer: True
Q58. [True/False] · Cognitive Domain: Comprehension
Effective communication is not a leading indicator of financial performance.
a) True
b) False ✓ correct
Correct answer: False
Q59. [True/False] · Cognitive Domain: Comprehension
Weak managers are more likely to use new social media technologies to facilitate collaboration on work projects than effective managers are.
a) True
b) False ✓ correct
Correct answer: False
Q60. [True/False] · Cognitive Domain: Knowledge
Business transactions were recorded in the Middle East as early as 5000 BCE.
a) True ✓ correct
b) False
Correct answer: True
Q61. [True/False] · Cognitive Domain: Comprehension Managers are, at best, a necessary evil, and at worst, a layer of bureaucracy.
a) True
b) False ✓ correct
Correct answer: False
Q62. [True/False] · Cognitive Domain: Comprehension
A good manager create a successful team environment by hiring a diverse group of people.
a) True
b) False ✓ correct
Correct answer: False
Q63. [True/False] · Cognitive Domain: Knowledge
A good manager supports career development and discusses performance.
a) True ✓ correct
b) False
Correct answer: True
Q64. [True/False] · Cognitive Domain: Knowledge Communication is one of four power skills for manager.
a) True ✓ correct b) False
Correct answer: True
Q65. [True/False] · Cognitive Domain: Comprehension
Talent developers agree that managers spend the majority of their time on power skills.
a) True
b) False ✓ correct
Correct answer: False
Essay (5)
Q66. [Essay] · Cognitive Domain: Analysis
What are some of the differences between men and women in workplace communication style?
Suggested answer: Sample response: Men may be more assertive than women. Women show more social support and sympathy to colleagues. Men and women provide different types of feedback. Leadership styles of men and women differ. Women and men convey a different nonverbal message with the same gesture. Men use space differently with other men than with women. Men and women use different persuasive strategies. Women in management are typically more risk averse than men, take a longer term perspective, and are more relationship-oriented.
Q67. [Essay] · Cognitive Domain: Application
What are some typical strategy examples for empowering employees?
Suggested answer: Sample response: Strategies such as autonomous work groups, self-leadership, work-out groups, and quality circles should increase employee empowerment. Involving labor leaders in management decisions increases empowerment. Sharing information and sharing the company’s vision increase employee empowerment.
Q68. [Essay] · Cognitive Domain: Application
Based on the ideas in this chapter, what topics should be included in a managerial communication training program?
Suggested answer: Sample response: Interpersonal skills, collaboration, cultural sensitivity, and diversity are some of the most important topics for managerial communication training. Core skills training should include listening, interpreting organizational objectives, nonverbal behavior, building trust, and group problem-solving methods. Speaking and writing competencies are also generally considered to be threshold competencies for supervisors and managers.
Q69. [Essay] · Cognitive Domain: Application
What impact does an age-diverse workforce have on the level of difficulty in communication between employees? Between employees and their managers?
Suggested answer: Sample response: Different generations have separate values and priorities that may have greater impact on workplace communication than cultural differences. Some of the generational differences affecting workplace behavior are the perceived importance of job security, retirement benefits, and work/life balance. Managerial communication can be affected by generational differences in reactions to authority. Managers might appeal to globalization and social media to bridge gaps and improve workplace harmony.
Q70. [Essay] · Cognitive Domain: Application
What are some of the external factors that require managers to communicate effectively and efficiently?
Suggested answer: Sample response: The contemporary workplace is complex and rapidly changing. Businesses experience greater competition and demands for higher quality and service. Product development cycles are shorter and profit margins are often smaller, requiring companies to carefully watch their costs. Customers and employees are increasingly aware of the impact of production and operations on the environment and human rights. Managers must be able to communicate with a variety of audiences and respond to their unique circumstances quickly, ethically, and responsibly.