How is design transforming public services beyond Whitehall? This report draws on Design Economy research data and the Design Council’s long-standing experience supporting innovation in the public sector to explore the growing role of design across local authorities, the NHS, emergency services, and more. Packed with insights from practitioners and real-world examples, it shows how design is helping to deliver better outcomes for people, places, and public systems — even in the face of shrinking budgets. It sets out what’s working, what’s getting in the way, and what needs to happen next.
