Issuu

The 2016 Best of Business Issue!

January 2017

Creating the Optimal 2017 Business consultants recommend identifying goals, writing them down, checking back often By Patty McCormac, QCBN

and helping employees help the company.

ow that the holidays are over, business consultants suggest taking some time to get organized and set goals for the new year, both for your business or yourself. Suggestions include budgeting, journaling

SMART Planning

Steve Bracety, general manager of the Prescott Resort and Conference Center, says he uses the acronym “SMART” to move himself and his staff in the right direction.

The goal should be Specific, Measureable, Actionable, Realistic and Time Bound -SMART. “You need to determine the goal you want to achieve, determine for your team or yourself who is responsible for the goals and who is leading the charge,” Bracety said. “In the end, I always want to accomplish whatever a home run is to me.” For example, if a manager wants to increase Continued on page 32

More Flights, Bigger Planes, Major Destination Hubs Great Lakes Airline’s expanded, upgraded service expected to bolster tourism By Ray Newton, QCBN

Jonathan McCommack, Connie McMahon and Kathy DeFreitas of Great Lakes Airlines prepare for a Los Angeles-bound flight from the Prescott Municipal Airport.

assenger service from Prescott’s Municipal Airport now offers travelers new flight times and two major destinations – Los Angeles International Airport and Denver International Airport – because of

Photo by Ray Newton

January 2017 | Issue 1 Volume 5

Inside: Google Promoting Computer Science Skills p. 3 Real Estate Marketer Predicts Busy 2017 p. 4

» Community Profile: Furniture Maker Repurposing Reclaimed Wood p. 6

expansion of service from Prescott by Great Lakes Airline (GLA). The first flights under the expanded schedule began Dec. 17. Expansion was announced by Charles (Chuck) Howell, GLA president. The Prescott City Council unanimously voted in support of the expansion after Howell addressed the council during its Dec. 12 meeting. Council chambers were packed with local residents. Howell told council members that GLA had been planning expansion for some time. Continued on page 39

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January 2017

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Defining a Cultural Shift in Education Google educator explains skills needed for navigating in today’s world By Sue Marceau, QCBN

echnology impacts everyday life, transforming the way people learn, adapt, create solutions and work together. As education continues to prepare children to achieve the American dream, digital innovations inspire problem solving through iterative and collaborative learning. Today’s students represent “a generation of kids who don’t know that the world existed before Google, laptops, smart phones and tablets; when the world did not have WiFi,” said Jaime Casap of Google for Education, who spoke recently at a Prescott Valley Economic Development Foundation meeting. “This generation has a different expectation of technology and the Internet because of the world they grew up in. I’m not saying it’s better, just different. We need to recognize that kids are learning differently -- not better or worse -- but differently. The world has gone global, social, visual and technological.” Relaying an international sentiment that education changes families’ destinies, Casap acknowledged learning as the source of the nation’s superpower status and the springboard

for his own career success. Now, that same opportunity for people to accomplish what they want in life requires what he labels a culture shift in education. “We no longer live in a world where the education system has served us well,” Casap said. “We are not a manufacturing economy anymore. We are a connected, global-based economy. What are the right educational models we need for that? Let’s take the best ways we know and bring education to the next level.” Anticipating one million computer science jobs in the country in the next 10 years, Casap identifies a vast gap between demand and supply. He debunks the myth that computer science “is hard to do or that you need 17 levels of math to know how to do it…It’s going to be part of everything.” While Arizona turned out 484 computer science graduates in 2014, he noted, the number of open jobs in the field now totals nearly 9,700 statewide. That is despite an average annual salary of $85,000, nearly double what graduates earn on average with other degrees. “Nine of 10 parents want their kids studying computer science, but only one in four schools in the U.S. offers any kind of computer science at all,” Casap stated. “Then, there’s the boy versus girl issue. There’s a definite disproportionate number of boys doing computer science than girls. And we have more girls. Sixteen percent of the programmers at Google are female. We need

Jaime Casap with Google for Education emphasized computer science and soft skills for future jobs during a presentation at the Prescott Valley Public Library. Courtesy photo

to find ways to encourage girls to get more involved in science and computer science as well.” Technological advancement has been part of education for years. Motion pictures and television each revolutionized the way people have been taught. The difference now, according to Casap, is the pervasiveness of technology in daily

life and the availability of research collected over the past 10 years. Economists worldwide have been asked about skills needed in a technical world, Casap said, and “the most fascinating thing is not fascinating at all. It’s the same list that has always been Continued on page 37

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Nature Girl Pursuing American Dream for Home Builders, Sellers, Buyers Lori Anna Harrison is creating jobs as her real estate marketing firm has grown by 137 percent in the last year By Bonnie Stevens, QCBN

orthern Arizona native Lori Anna Harrison’s life could fill a whole season of “Lifestyles of the Rich and Famous.” She has lived all over the world, in places like the Netherlands, Thailand, Costa Rica and even on luxury yachts (she was part of filmmaker Steven Spielberg’s crew that sailed across the Atlantic Ocean). She knows a thing or two about what it means to live well and understands the power of beautiful surroundings. She speaks the language of luxury. Harrison’s view of the American dream is big. She plans to achieve that bigness for her business, DLP Marketing, and her clients – developers and real estate agents – as she helps them connect buyers with their dream homes. This year in particular, her company is well positioned for success, as Phoenix is projected to be the top housing market in the country, according to a new report by Realtor.com. “We’ve always known that Arizona is a very desirable place to live and the numbers will be demonstrating that in 2017 as the market takes its biggest recovery step since the Great Re-

cession,” said Harrison. “For our clients in the Valley, price gains are expected to increase 5.9 percent and sales growth by 7.2 percent. We anticipate housing markets in Prescott, Flagstaff and Tucson to benefit as well. Our job is to capitalize on this activity for our clients.” Harrison’s young company, DLP Marketing, already has experienced outrageous growth. In 2016 alone, it grew more than 137 percent, with a footprint stretching beyond Arizona and in to Texas, New Mexico, California and Colorado. To understand Harrison’s success in the competitive real estate marketing industry, it is helpful to trace her steps and appreciate her passion and fascination for living spaces. Born and raised in Flagstaff, Harrison has fond memories of riding bikes around Mount Elden with her dad. “The Skyline community was being built when I was a kid. We would walk through the houses as they were being framed and imagine the beautiful homes they would become.” Harrison was so intrigued with the new construction taking shape that she would buy stacks of Architectural Digest from the

Lori Anna Harrison, fourth from the left, and the team at DLP Marketing are preparing for an active 2017 in the real estate industry. Courtesy photo

Goodwill on Beaver Street, find floor plans and draw in the furniture. “I’ve always loved real estate.” While attending Coconino High School and serving “Hungry Man Specials” at popular local restaurant Mike and Ronda’s, Harrison began taking classes for her real estate license. She also earned an undergraduate degree in ac-

countancy, which she used while working for Arthur Andersen. Her knowledge of business, craving for adventure and zest for all things real estate took her to Southern California, where she earned an MBA with a marketing emphasis at San Diego State University. She worked in marketing and design for Shea Continued on page 30

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Craftsman Builds Business from Salvaged Wood Dan Arterburn works with customers for unique furniture designs By Ray Newton, QCBN

oodworking master craftsman Dan Arterburn is upfront about the furniture he makes. “It’s not for everyone. I try to create something that will become a family keepsake, a valued heirloom.” The former Nebraskan can be found in a Prescott gallery and workshop at 108 E. Hillside, Suite B. He has more than 31 years of experience, envisioning design concepts and then finding ways to make those visions become reality. He takes great pride in the fact that no two pieces of furniture are ever the same, but even greater pride in the fact that he uses lumber that is salvaged, reclaimed or sustainably harvested. Through the years, he has built a circle of suppliers who know that he wants only wood that meets those requirements. He buys wood from a wide range of tree species, including pine, cedar, juniper, elm, aspen, Russian olive and walnut. Arterburn opened his Prescott custom furniture business, IDEA Custom Furniture, in July 2015. Since then, he has been busy filling orders from a variety of customers from

Dan Arterburn demonstrates the fine points of hand-crafting a custom-fit box joint.

This massive headboard features a three-inch walnut slab with live edges.

Arizona and beyond. The name – IDEA – incorporates Arterburn’s first name, Dan, with initials from his daughters, Ellisa and Ande. Both are heavily involved in the business and are advocates of having customers work closely with their father in order to find the furniture in the wood. “I use only solid wood. Some of us grew

up with disposable furniture made of particle board that lasted only a few years. I want to make furniture that will last forever,” he said. “The real artist in woodworking is Mother Nature. My job is to help Mother Nature turn the piece into something of lasting beauty, quality and functionality.” For example, he used an eight-foot slab of

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walnut three inches thick for a headboard. That raw slab has live edges (wood not cleaned or shaved smooth) on each side. “I labored for hours building the bedposts so they would ‘fit’ the edges of the slab as it was inserted into them. I spent dozens of hours hand-finishing the wood with natural oils so Continued on page 36

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Providing Shelter for the Homeless Stagger Straight Community offering 60 beds every night By Ray Newton, QCBN

omeless men and women in the Quad Cities area have another place to go for nighttime shelter, thanks to the Prescott-based Coalition for Compassion and Justice (CCJ). They begin lining up outside the entrance at 4 p.m. daily, hoping to be among those who are allowed to enter the emergency shelter to escape the often cold and sometimes wet winter weather. Up to 60 people a night sleep in the recently opened shelter, the Stagger Straight Community, at 531 Madison Avenue. Doors open at 6 p.m. seven days a week. Beds are assigned on a firstcome, first-served basis. Doors close at 7 p.m. Single beds are assigned to those who are admitted. The cost is $2 a night. They must leave the next morning by 7 a.m., after perhaps having coffee or water. However, individuals are allowed to stay for as long as four nights in a row. The facility has segregated restrooms, but currently, no showers. Paul Mitchell, CCJ executive director, said full-time, part-time and volunteer personnel staff the shelter 24 hours a day. Mitchell himself often sleeps at the shelter to oversee operations. “We have no permanent residents. This is purely an emergency shelter. However, we do

have trained counselors who work with the clients in helping them to find jobs, permanent housing and when needed, food or medical care. Two such people are Tony Chiarelli and Jo Anne Liszewski, both staff members at the shelter. Chiarelli is a former educator from the Phoenix area who now serves as a Life Coach for the CCJ. He is supported by AmeriCorps and works with Arizona Serve, a program of Prescott College, while also being enrolled in graduate programs. Chiarelli said, “Is what we do here easy? No. But is it necessary? Yes. We are doing the right thing, the compassionate thing: to help our fellow human beings who, for whatever the reason, do not have access to regular housing and food and a stable social environment. Some who come here are alcoholics, some are drug addicts and some are mentally or physically handicapped. But they still deserve our support.” Liszewski serves as intake coordinator and helps assign beds, cleanup activities and, on occasion, helps resolve disputes. “We must accept the reality that we have a chronic homeless problem in the area. We need to do what we can to provide them with a safe, secure environment.”

Major Additions Planned Speaking to a large gathering at the Prescott

Staff members Tony Chiarelli, Jo Anne Liszewski and Sandra Huston assign beds and offer advice and support for the homeless who use facilities at the recently opened Stagger Straight Community emergency shelter. Photo by Ray Newton United Methodist Church last month, Mitchell reviewed the history of the CCJ, now in its 16th year of operation. He described current CCJ operations, including the successful Thrift Store, which opened last summer in a new location on Fair Street. “We continue to focus on how we can help people. We cooperate with other social service

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agencies, churches and volunteer groups, and that’s why we are able to offer shelter and food to the needy.” Mitchell said he and the CCJ board are trying to find funds to build several shower stalls. “We have an estimate that it will cost at least $45,000 to install shower facilities that will meet city, Continued on page 36

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Little, Bright Space Rock Gives Astronomers Practice Rapid response for assessing near-Earth asteroids may one day save lives By Bonnie Stevens, QCBN

etails about one of the smallest and brightest asteroids ever found are now being released, but perhaps the most significant discovery is how fast astronomers could get “on sky” with telescopes to observe a near-Earth asteroid and assess its impact risk. 2015 TC25, as it is known, hurled past our planet last fall. It was discovered in the night sky by a telescope near Tucson through a project called the Catalina Sky Survey. Within 24 hours, telescopes in New Mexico, Arizona and Hawaii were pointed at the asteroid to better understand it during its fly-by. “We had a really short window to be able to actually follow up with this object and study it in any meaningful way. And I think that was really one of the remarkable things that we were able to achieve with the study,” said Lowell Observatory astronomer Nick Moskovitz. Through a sequence of images captured by Lowell’s Discovery Channel Telescope southeast of Flagstaff, astronomers were able to make precise measurements about its elongated shape and other characteristics. “Those images allowed us to look at how the

brightness of the asteroid changed over time and that brightness change is attributable to the fact that we have this potato-shaped object that’s rotating,” said Moskovitz. “So, as the object rotates, it gets brighter, fainter, brighter, fainter, brighter, fainter, and we were able to measure those brightness modulations and those tell us that this object was rotating with a rotation period of about two minutes.” Moskovitz says the six-foot long asteroid reflects about 60 percent of the sunlight that falls on it. Its surface is believed to be similar to rare, highly reflective meteorites called aubrites, which are made up of silicates formed in an oxygen-free environment. Because asteroids are remaining fragments from the formation of the solar system, this information sheds light on what was happening in the universe four-and-a-half billion years ago. “In this particular case, this asteroid is telling us that there were places in the early solar nebula – the ring of gas and dust that surrounded the young sun – that were very oxygen poor, and that’s important because that’s a key benchmark for the conditions in which the planets themselves formed.” Small near-Earth asteroids such as 2015 TC25 are in the same size range as meteorites that fall to Earth. Astronomers discover them frequently, but not very much is known about them, as they are difficult to see. “If we can mobilize our resources and have telescopes posed at these objects before they hit,

Planetary astronomer Nick Moskovitz stands next to a meteorite found at the impact site of Meteor Crater. The heavy nickel and iron space rock is on display at Lowell Observatory. Photo by Kay Lyons we can provide key information for impact hazard assessment, like the mass and density of these objects, which is pretty crucial for understanding what type of damage would be imparted if the object actually hits. We can provide the proper physical characterization and physical data that will inform any political decisions that might need to be made about, say, evacuating a city or

moving people out of the way of an incoming trajectory.” 2015 TC25 came within about 100,000 kilometers from the Earth, which is close in astronomical terms. This is the first time astronomers were able to record optical, infrared and radar data on such a small asteroid. QCBN

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January 2017

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Astronaut Views Space Exploration As An Obligation By Ray Newton, QCBN

mbry-Riddle Aeronautical University graduate and retired astronaut Nicole Stott says space explorations have helped improve life on Earth. “In terms of just human health alone, we’ve learned a great deal more about osteoporosis and bone loss, visual and optical issues, radiation effects, diet, muscle tone and the need for exercise. Of course, books are being written about the environmental, geophysical, meteorological and technological knowledge we have learned through space exploration.” She says astronauts will return to the moon and travel to Mars, too, in 20 or 30 years. She believes the Trump administration will support NASA. “Because President-elect Trump is appointing a totally diverse, sometimes extreme, group of new people to head some of these agencies, we are going to see some innovative, creative, forward movements in scientific and aeronautical programs. It’s the best thing to do if we are to continue moving forward.” Speaking at the ERAU commencement last month in Prescott Valley, Stott advised graduates to dedicate themselves fully to their careers, view every new challenge as an adventure that would have positive impact and respect other people as they would expect to be respected themselves. “Commit to having passion, adventure and the Golden Rule if you

Retired astronaut Nicole Stott challenged ERAU winter graduates to approach life with “passion, adventure and the Golden Rule.” Courtesy photos

want to succeed,” she said. Stott earned an engineering degree in 1987 from the ERAU Daytona Beach, Florida campus and was one of six ERAU graduates selected for the elite astronaut program. During her 27 years with NASA, she spent more than 100 days in space, served two missions on the International Space Station and was part of the space shuttle Discovery crew. Currently, Stott is pursuing a second career as The Artistic Astronaut who depicts Earth

as it is seen from space. “The overwhelming beauty of our planet makes me want to increase everyone’s appreciation of and obligation to care for our home and for each other. And as an engineer, I am totally committed to supporting STEM curricula. But I also want to add the ‘A’ – the arts – to STEM. It is critical that we educate people to use the whole brain – develop both cognitive and affective skills and thinking processes – so that we have well-rounded people.” QCBN

Stott sent images and gratitude to her alma mater from space.

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Guarding Your Retirement from Taxes By Ronald Stevenson and Barbara Clark Stevenson

n order to have the comfortable retirement you’ve hoped for, you need to start planning responsibly – and early in your career. Over time, you can get closer to your retirement goals with money that is placed in accounts like an IRA or 401(k). Once you reach retirement, however, all the money you’ve worked hard for and saved over the course of decades may experience a fundamental shift. While many retirement accounts like 401(k)s allow money to be invested before taxes, all of this money may be subject to income tax after retirement. Often, retirees are unaware

of the impact that taxes will have on their retirement savings and fail to include taxes into their spending plans. On the bright side, retirees may have a level of control and predictability when it comes to their taxes in retirement – especially if they choose to consult professional help. At American Financial Security, LLC, we are an integrated retirement and tax planning company, so we provide the proper planning for income and the impact of taxation in that plan. That’s why we have a team of dedicated tax professionals that will review your taxes, prepare a report and help you form a tax strategy that’s right for you and your retirement. Sometimes, it is essential to control the amount and timing of your income streams

to bring yourself into a lower tax bracket, or make sure you take every deduction available to you to help ensure you don’t pay more in taxes than necessary. There are strategies that will help you keep more of your dollars rather than giving them to Uncle Sam. One option that works for many is a Roth IRA. With this type of account, you pay the income taxes upfront on the initial investment/ principal and then enjoy years of potential taxfree growth, followed by tax-free withdrawals on qualified distributions. Ideally, the tax-free withdrawals that you make in the future will outweigh the upfront tax hit. Another tax-saving approach is having life insurance. While it is often overlooked as a strategy, life insurance can be one of the best

Another tax-saving approach is having life insurance. While it is often overlooked as a strategy, life insurance can be one of the best options in terms of taxfree disbursements. Life insurance may also be a solution for those hoping to provide financial security for their loved ones.

options in terms of tax-free disbursements. Life insurance may also be a solution for those hoping to provide financial security for their loved ones. In the current economic landscape, it is more important than ever that you work with a financial professional who can help provide you with the tools you need to help protect and preserve your nest egg – especially when it comes to taxes. Taxes can be a burden in retirement – but they don’t have to be. Once we’ve ensured that you’ve taken all of the deductions and credits to which you are entitled, we can begin exploring the options and routes that will help you save money on taxes in retirement. QCBN

Ronald F. Stevenson and Barbara E. Clark Stevenson own American Financial Security, LLC. They specialize in Retirement Income Planning, Social Security Maximization, Tax Free Income Design, Personal & Corporate Tax Preparation and Planning. For more information, call 928-7718368 or visit AmericanFinancialSecurity.net, 3112 Clearwater Dr., Suite B, Prescott, AZ 86305.

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January 2017

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Understanding the Importance of STEM Pathways in Today’s Job Market By Jim Voska

t can be easily argued that STEM (Science, Technology, Engineering and Math) pathways started almost 60 years ago with the launch of Sputnik, which inspired generations of innovation in technology and engineering in the United States. Every president, from President Eisenhower to President Obama, has endorsed the need for STEM education in order for the U.S. to stay competitive in our global environment and remain a global leader. A report from the Department of Education (March 2015) outlined the need for STEM education. The goal: “President Obama has articulated a clear priority for STEM education: within a decade, American students must ‘move from the middle to the top of the pack in science and math.’ The Obama administration also is working toward the goal of between places, where an equitable distribution of quality STEM learning opportunities and talented teachers can ensure that all students have the chance to study and be inspired by science, technology, engineering and math – all have the chance to reach their full potential.” Career & Technical Education (CTE) throughout the state of Arizona has been an active participant in the advancement

of STEM pathway education. The goal of CTE education is to provide “cutting-edge, rigorous and relevant career and technical education [that] prepares youth and adults for a wide range of high-wage, high-skill, high-demand careers.” One of the key components of high-quality CTE programs is that they offer contextualized learning for students -- ways for students to master technical and academic content of a career pathway. It’s hand-on learning that is focused on solving problems in real world challenges. According to the mission of the Arizona Technology Council, “STEM education offers students one of the best opportunities to view our world holistically, rather than in bits and pieces. STEM education removes the traditional barriers between the four disciplines, by integrating them into one cohesive teaching and learning paradigm.” Yavapai College (YC) has been a front-runner for the Prescott regional area, with programs of education that support the pathways of STEM. With the support of a National Science Foundation (NSF) grant, the exceptional YC programs of Applied Pre-engineering, Computer Numeric Control, Electrical Instrumentation and a new program

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Ken Lain can be found throughout the week at Watters Garden Center in Prescott, or contacted through his website at: WattersGardenCenter.com and Facebook.com/WattersGardenCenter. January is the ideal time to seed a wildflower garden. It is critical to spread seed in mid-winter. Wild seed need this freeze and thaw to insure germination of poppy, lupine, cone flower, coreopsis and the like. Seed quality and the right mix for the area is everything for hardy blooms this spring. I've mixed a special blend of all local seed right for the area called Watters 'Arizona Mix'. Ask for my guide, “How to Plant Wildflowers” free when you visit. Fruit trees produce exceptionally well, but need to be planted before emerging from dormancy. Now through February is the peak planting window. Fruit trees produce between ages 5-7 years old. Plant these larger specimen if you want fruit this spring, otherwise you may be left wanting for years to come.

of Integrated Systems Engineering show the commitment Yavapai College has to students to have high-quality learning opportunities in STEM subjects. These programs of study also provide high paying jobs in their related areas. These jobs, and other jobs, can be investigated at onetonline.org. Information can be found relating to job tasks, job growth, employment trends, education needed, career interest, related occupations and job openings. Yavapai College sponsors STEM-ulating robotic summer camps for boys and girls (ages eight to 16) at the Career & Technology Education Campus and at the Verde Valley Campus. For the last four years, Yavapai College has been a sponsor of the Prescott Regional SciTechFest and the Verde Valley SciTechFest, which promote the STEM pathway initiatives.

Evergreen Pine, spruce and juniper are best planted during their winter stasis. 20% of the plants in the landscape should be evergreen and winter is a good time to design new evergreens into this balance. Pick a nice day in January to plant and your evergreens are sure to reward you this year. Evergreens need food right after the New Year to keep them a rich green. Spread “All Purpose Plant Food” 7-4-4 under the drip-line of all evergreens this month, especially the prized natives in the yard. Soil heaving and cracking is bad for the garden, especially under tress and shrubs. Prevent winter turbulent soils by top dressing the root zone with a 3” layer shredded cedar bark. Your plants will thank you for it. Water is needed in the winter landscape. The mountains of Arizona are characterized by long dry spells. Make sure to water young plants twice this month for proper health this month.

“This Arizona Wildflower mix should be spread by seed in January”

A STEM integration of area businesses and schools happens at the 4th Annual Prescott Regional SciTechFest, an Arizona SciTechFest partner. This year, the Prescott Regional SciTechFest will be held from 10 a.m. to 4 p.m., Saturday, Feb. 25 at the Gateway Mall in Prescott. It is a great opportunity for hands-on activities in the STEM area and also to see how area schools/organizations are involved with STEM projects. Last year’s SciTechFest drew almost 700 participants. The mission of the Prescott Regional SciTechFest is to promote a culture that celebrates and embraces education, research, collaboration, innovation and economic growth in the Prescott region, related to science, technology, engineering, mathematics and the arts (STEM+A). QCBN For additional information on STEM programs or activities, please go to yc.edu or azscitech.com/scitech_event/prescott-scitechfest-2/. For information on enrollment or questions, please contact Jim Voska, MBA, Yavapai College Career Coach: James.voska@yc.edu.

January Garden Tasks *Prune trees, shrubs and perennials *Best month to spread wildflower seed *Plant new fruit trees and roses before March *Prevent soil heaving by spreading cedar bark *Plant evergreens & winter blooming flowers like Viola, Kale and Pansy *Conifers stay green with 'All Purpose Plant Food” 7-4-4 that also maximizes spring growth

Pest control *Control small black fungus gnats in the house with “Systemic Insect Granular” *Rats and mice like to take refuge in the RV, grill, spas and garage

Plants in bloom *Winter blooming Heath & Jasmine *Ideal month to spot evergreens in the land scape with holly, yew, juniper, cotoneaster and nandina *Big, Bold, Fresh houseplants fill the garden center in January

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January 2017 www.quadcitiesbusinessnews.com

Pillow Encouraging Heart-to-Heart Conversations By Bridget O’Gara

illows are typically used for sleeping, tossing on sectionals and occasionally as a weapon by siblings sharing bedrooms. Jose Torres, M.D., cardiovascular surgeon at The James Family Heart Center at YRMC, knows that a certain pillow also can be used to explain complicated heart surgeries to patients and their loved ones. “When I arrived at YRMC in 2014, I noticed that the volunteers were giving pillows to heart surgery patients,” Dr. Torres said. “I looked at those pillows and thought, ‘Hey, these would be great for explaining procedures to patients.’” The red, heart-shaped pillows are pre-printed with a diagram of the heart. Patients in YRMC’s Cardiovascular Intensive Care Unit (CVICU) receive them after heart surgery, clutching them to their breastbone area when they cough, breathe deeply or move around during those first post-surgery weeks. The pillows buffer the pain and allow the breastbone to heal after coronary artery bypass graft (CABG) and heart valve surgery. Since that “A-ha!” moment, Torres has transformed each heart pillow into an illustrated story of that patient’s surgical experience. An accomplished illustrator, his intricate and detailed depictions of the heart have been published in textbooks and featured at medical

M A K E

conferences. His pillow pictures, however, are easy-to-understand etchings. They illustrate for patients how their blocked arteries were opened during CABG or show the location of their new valve following valve replacement surgery. Richard Perkins, Psy.D., a resident of Marietta, Georgia, underwent a CABG surgery at The James Family Heart Center in June 2016. Dr. Perkins had traveled to Prescott to be with his sister and brother-in-law, whom they feared may need heart surgery. While his brother-in-law didn’t require surgery, Dr. Perkins suffered a heart attack during his visit. He was taken to YRMC West, where Dr. Torres diagnosed blockages in three arteries and recommended CABG surgery. “Dr. Torres was direct and kind when he explained the surgery I needed,” said Perkins. “He also made sure my family was well informed on what was happening during the surgery.” After the successful operation, Perkins recalled seeing the heart pillow for the first time in the hospital’s CVICU. The drawing on the pillow showed the placement of the three grafts and was signed by Torres with a caricature-like drawing of the heart surgeon. Soon, Torres arrived and used the pillow to explain

the surgery. The heart pillow became a constant companion of Perkins. At YRMC West, he clutched it to his chest during sessions with the incentive spirometer, a device that measures how deeply patients can inhale following surgery. Using it can help prevent lung problems, like pneumonia. After leaving YRMC West, Perkins was transferred to a rehabilitation hospital. There, he used the pillow as he learned to “log roll” out of bed. He grabbed it each time he walked to the dining area, just in case he had to cough. When he was a passenger in the backseat of

a car, the pillow served as buffer between his chest and the seatbelt. “At first, I thought the pillow was a cute gift. What I didn’t know was how functional it would be or how reliant and dependent on it I would become. It was extremely useful to me. I developed an almost emotional attachment to that pillow,” Perkins said with a smile. Who knew a pillow could amuse as well as provide information and support healing? “The pillow is a good reminder to people to call me if they have any issues,” Torres said. “I want patients to remember me, at least for the eight weeks following surgery.” Perkins, and no doubt many other patients, will remember Torres for much longer, thanks in part to his caring heart. For more information about YRMC’s Heart Program, visit The James Family Heart Center at YRMC (yrmc.org/services/james-family-heart-center/). QCBN Bridget O’Gara is an Arizona-based healthcare communications and marketing professional. For more information about Yavapai Regional Medical Center programs and services, contact communityoutreach@yrmc.org.

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New Year, New Skin By Justin Schepman any New Year’s resolutions are not attainable, but having younger, healthier looking skin is achievable by combining some healthy lifestyle changes and taking advantage of new technologies.

less likely to flake and is more resilient to outside elements that may cause problems such as acne and rosacea. Water super-charges your skin’s natural electrical impulses and, as a result, clients who come to our clinic who have had at least 12 ounces of water prior to treatment generally will respond more quickly to treatments.

Drink More

Hydrate Skin

One of the healthiest and simplest things you can do for your skin is to keep hydrated internally by drinking six to eight glasses of water a day. Water increases blood flow to the skin, causing cells to turnover more frequently. Hydrated skin is

In addition to hydrating internally by drinking plenty of water, hydrating externally is beneficial, especially in our dry, sunny climate. There is no need to break the bank by purchasing expensive creams. We recommend using a blend of essential oils or vitamin C and E creams.

Take Advantage of New Technologies As we age, muscles become elastic and unable to support the skin tissue attached to them. In addition, the skin loses its ability to regenerate new tissue and its ability to moisturize itself. Fluid buildup, wrinkles and sagging are the end result of this process. As much as creams can help add moisture to the skin, they only penetrate the outer dermis. Quantum Hydration Therapy is

a totally new way to hydrate, tighten, tone and lift skin – not just at the surface skin level but deeper into the same fibro-muscular tissues targeted with facelift surgery. The system consists of a chamber that ionizes oxygen, which is released along with saline. When brushed gently across the face and neck, an ionization field is created, which brings up collagen and tightens, tones and sterilizes skin. The gentle, non-invasive treatment does not damage the epidermis and does not use any chemicals.

Wear Sunscreen, Even in Winter We all love Arizona for the beautiful sunshine we enjoy year-round; however, it is extremely important to use at least a SPF 50 sunscreen anytime you are outdoors. Wearing make-up with a SPF 50 factor is one quick and easy way to shield your skin from damaging UV rays. My mother loves the outdoors. She carries a small tube of mineral powder with sunscreen she can keep in her pocket and periodically brush over her face.

Avoid Fads Avoid anything that claims to improve your skin by “damaging” it, including microdermabrasion, extreme peels, needling and repeated laser treatments. Not only are these treatments expensive and often painful, your cells will lose their resiliency and, in some cases, cause a loss of natural color, leaving a pasty appearance. The Quantum Hydration process does not remove

or damage the epidermis but rather, places ions into it to create a healing response and make cells stronger and healthier. At all cost, avoid “home” remedies such as self-needling. Not only is it impossible to adequately sterilize an at-home system (potentially causing infections), blood vessels can also be broken. Unquestionably, injections such as Botox and Restylene will fill in wrinkles and plump up certain areas of the face. Just be realistic that since Botox basically freezes muscles in your face, they are not working, so when the Botox wears off, muscles will actually look worse since they have lost their tone. Many don’t realize this is a consequence and that there is maintenance required. Injections cannot be used in or around the eye socket or on the neck. Most concerning is there are no long-term studies determining the effects of putting these foreign chemicals into your body. QCBN To learn more about Quantum Hydration Therapy, Prescott DermaLift Clinic will host a seminar at 5 p.m. on Jan. 25, at 1000 Ainsworth Drive in Prescott. Call 928-713-6907 to make a reservation or schedule a free consultation. Justin Schepman owns and operates the Prescott DermaLift Clinic, 1000 Ainsworth Drive, Prescott. For more information, call 928713-6907.

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January 2017 www.quadcitiesbusinessnews.com

Keeping Legs Healthy, Attractive with Minimally Invasive Vein Treatments By Kristen Dicker

hronic venous insufficiency is a condition that causes decreased blood flow from the leg veins to the heart. The decreased blood flow causes the blood to pool in the leg veins, which can lead to varicose veins. Special valves in the blood vessels of the legs ensure blood flows up toward the heart for recirculation, and prevent the backflow of blood. When blood flows backward, it is called Venous Reflux Disease. Symptoms such as aching, swelling, fatigue or heaviness in the leg or an ulcer on the leg are common for those with varicose veins. If unchecked and untreated, chronic venous insufficiency can lead to uncontrollable swelling, ulcerations that heal poorly, infections and tissue loss. Matthew Dicker, M.D., and Ben Paxton, M.D., of Vascular and Interventional Specialists of Prescott (VISP), are interventional radiologists who are specially trained in vein and artery health and function and believe it is important to keep your blood vessels healthy. Dr. Dicker said, “Aside from the cosmetic aspect, the symptom of varicose veins that prompts treatment the majority of the time is

pain, throbbing or aching, usually at the end of the day. It is rare, but at times, a varicose vein may bleed.” There are surgical and non-surgical options for vein treatment. One non-surgical option is vein ablation, in which a probe is inserted into the poorly functioning vein to heat and then collapse it. Blood flow then re-routes through healthier veins. “There are many benefits of vein ablation over a surgical option. Ablation is a minimally invasive outpatient procedure that avoids many of the increased risks of surgery, such as pain and infection. The recovery time is much quicker, and there are no scars or stiches. Ablation has a high success rate and lower recurrence rates compared to surgery,” said Dr. Paxton. Phlebectomy, when a vein is removed through a small incision, and sclerotherapy, when the vein is injected with a material and it collapses, are two other treatment options. Prescott’s Frank Colella saw Dr. Dicker for a phlebectomy to treat varicose veins that developed as a result of several biking accidents. In 2010, he was in a near-fatal biking accident while riding on White Spar Road. Among other things, he reinjured his left leg and was placed into a cast, which led to poor

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circulation. The combination of wearing a cast many times, as well as working long hours as a nurse practitioner, led to the development of his varicose veins. Frank said, “I work four long days, almost 10 hours each day, and I see 20 or 25 patients every day. I’m on my feet and stationary all day long.” Dicker said, “Often, patients see me for cosmetic reasons and because their veins are unsightly. We can and do perform the procedure for this reason. We also want to make sure the veins are healthy and to rule out chronic venous insufficiency as the cause of the varicose veins, because it is this underlying condition that can pose a more serious health risk.” Colella is happy with his result and added, “I’m not sure if it is because of my Italian heritage or what, but biking is in my blood.” And this is a good thing, because biking will keep his leg veins healthy for many years to come. If you have questions about varicose vein treatment options, please contact Vascular and Interventional Specialists of Prescott at 928-771-8477. Dr. Dicker will be speaking and answering questions about varicose veins and vein health at an upcoming event on Feb. 4 in Prescott. If you would like to attend this free event, please contact YR-

Bicyclist Frank Colella is pleased with the vein treatment he received. Courtesy photo MC’s Community Outreach Department at 928-771-5738. QCBN Kristen Dicker is a health care communications specialist who enjoys informing people about health. She is a medical writer and editor who specializes in public relations, marketing and event planning activities. For more information about Yavapai Regional Medical Center programs and services, contact communityoutreach@yrmc.org.

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January 2017

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Urinary Incontinence: Debunking the Myths By Jessica Baugh, PT, DPT

ore than 200 million people live with urinary incontinence, which can have a negative impact on quality of life. Individuals who suffer from this condition may experience bladder leakage, a strong urge to urinate, painful urination or incomplete emptying of their bladders. But it doesn’t have to be that way. Physical therapy can provide significant improvement in symptoms caused by urinary incontinence. The first line of therapy is pelvic floor muscle training. The pelvic floor consists of muscles, ligaments, tissues and nerves that act like a hammock to provide support for the bladder. When the pelvic floor is weak, the bladder is unable to function as well as it should. A normally functioning pelvic floor can help with core strength and stability to allow for better bladder control. This can help prevent as well as relieve the symptoms of urinary incontinence. There are many myths about urinary incontinence that may discourage both men and women from getting the help they need. Here are some myth-busting facts: Myth: Urinary incontinence and pelvic organ prolapse are “normal” as we age. Truth: Any leakage is too much leakage.

Myth: Reducing fluids reduces urinary incontinence. Truth: Reducing fluids leads to frequent, concentrated urine, which irritates the bladder and causes worsening symptoms of urinary incontinence.

Mountain Valley Regional Rehabilitation Hospital is a 44-bed, free-standing rehabilitation hospital that provides intensive physical rehabilitation services to patients recovering from strokes, brain and spinal cord injuries, orthopedic injuries, and other disabilities caused by injuries, illnesses, or chronic conditions. The hospital is consistently ranked in the top 10 percent of inpatient rehabilitation facilities nationally by the Uniform Data System for Medical Rehabilitation (UDSMR).

Myth: Surgery is necessary to treat urinary incontinence. Truth: Physical therapy can provide significant improvement in symptoms, along with dietary and behavioral changes. Myth: Delaying going to the bathroom helps strengthen the pelvic floor. Truth: This can overstretch the bladder, leading to a flaccid bladder that no longer functions properly. For anyone who lives with urinary incontinence, I recommend seeking medical treatment. Physical therapy truly can provide a life-changing difference for many. QCBN

For more information, visit MVRRH.ernesthealth.com. 3700 N. Windsong Drive • Prescott Valley, AZ 86314 • 928-758-8800 • www.mvrrh. ernesthealth.com

Jessica Baugh, PT, DPT, is a physical therapist at Mountain Valley Regional Rehabilitation Hospital.

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Creating a New You for the New Year By Debbie Maranville

ow would it feel to begin the new year with action, determination and drive? We now have the opportunity to begin with a clean slate. Wait, what is all that stuff following behind you? Old ideas, regrets, unresolved issues, physical and mental clutter and maybe even some extra weight on your literal behind? A new you calls for a new approach. Releasing and discarding things and thoughts that no longer serve you will free you to be more productive, creative and happy. No matter if you’ve made resolutions before and didn’t follow through, this is a new year. Relax. You can do it. Unfortunately, many of the most well-intentioned New Year’s resolutions fizzle by February. They’re done in by a lack of commitment or a lack of know-how. That is where the staff of The Natural Healing Garden can help. We can guide you on your overall path to wellness. Our staff specializes in reconnecting to your body and listening to your needs. We can support life’s changes and transitions, which affect physical and emotional health. When the body is moving, it helps release toxins that get stored in the muscles. Massage Therapy, Active Isolated Stretching, Cupping and Movement Therapy help with the physical release. Nutritional Coaching, Transition Coaching, Grieving and Support Coaching as well as

workshops assist with the emotional releases. In addition to assisting with your physical and emotional wellness, we recommend that with the New Year and New You approach, working on the list below can increase your overall well-being: 1. Clean Up Clutter This includes physical clutter in your workspace, personal area, home and in your emotions and mind. In other words, scan your entire world to see where you have left things unfinished, and look for papers and objects that you know you will not actually read or use. Finish the projects if they are worthwhile, or discard them along with the papers and items that are just taking up room. Review your relationships, including the one with yourself: Are you clear, honest and kind? Much more can be done with love than with recrimination and blame. Do what you can to resolve issues, forgive, let go and move on. Donate, give away or discard things that you don’t use any more. 2. Review What is Important to You Are you living in alignment with what you value? Shift your to-do list, priorities, resources and time to better reflect what means most to you. Start with small steps; the bigger ones will come as you make progress. 3. Make a Short, Realistic List of Goals Instead of a daunting dissertation of how you wish to dramatically change your life, put down fewer than seven things you wish

Debbie Maranville, Ty Stockes, Richard Maranville and Stephanie White display their QCBN Best of Business 2016 certificates. Courtesy photo to accomplish for the while. You can always add to the list as you attain them. Jot down measurable and achievable goals. For example, instead of putting down that you want to look like a super model, write down a plan to exercise five times a week for 30 minutes each and to eat some fresh fruits and vegetables with every meal. Or that you will join a professional affinity group and attend a networking meeting

once a quarter instead of saying that you want more business contacts. Concrete, measurable and doable steps will help to keep you encouraged, motivated and moving forward. 4. Be Your Own Best Supporter Acknowledge yourself for noticing that you have areas where you wish to improve. Your awareness and desire to change is already a Continued on page 28

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Preparing Garden Soil for Spring Planting By Ken Lain

e know that the better the soil, the larger the harvest, the brighter the flowers, the easier the gardening. Once you’ve tried digging the first planting hole in a mountain garden, you learn that our native soils are HARD! That’s why successful mountain gardening has always come down to soil quality. Skimp on spring soil preparation to “soften” the ground and a garden’s production can drop close to zero. January is my month to amend garden beds, turn the soil and let the garden rest before planting March 1. Let me share a few secrets to mountain soil prep that return bushels of produce and a season full of flowers. Any backyard garden, whether in the ground or in raised beds, requires these easy steps. The more organic material any soil contains, the better the soil quality. Our mountain soils are hard because they lack organics such as compost, manures and leaf molds. Because plants use up organic resources throughout the year, new organics must be added to keep the vitality of the soil alive. A word of caution for those gardeners new to horse country. You are apt to see a sign in a front yard advertising “Free Manure.” Proceed with caution before you haul away this free organic additive and turn it into your gardens. Horse manure is a great source of organic nitrogen, but not until it’s aged. Never introduce fresh manure into

your garden. The salt and nitrogen damage is unpredictable. Whatever goes into a horse’s mouth comes out the other end. That includes weeds as well as straw and hay. Also, huge white grubs find their way into the warmth of a huge pile of manure. The only way to get fresh manure suitable for gardening without the weeds and bugs is to age it, also known as composting. You must compost first and then check that there are no large white bugs eating at the middle of the pile. If this scenario isn’t for you, fear not. You don’t have to deal with fresh manure to enjoy the pleasures of a successful garden. For my smaller garden plots, I use deodorized Barnyard Manure that comes bagged and ready to add to the garden. This aged poop has a mixture of mature manure types, it doesn’t smell, and it isn’t slimy. This year, my gardens received a generous dose of 50 percent Watters Barnyard Manure and 50 percent of Watters Premium Mulch. The mulch and manure additives ensure proper drainage, root growth and water retention for your garden. But, certain mountain plants require calcium, magnesium, phosphorus and some other

minor elements, all of which should be added to garden soil. Before turning the compost additives into the planting bed, add two sources of nutrition. The first is a layer of gypsum, also known as calcium sulfate, the most effective source of calcium for plants. The second is an organic plant food I created, called All Purpose Plant Food 7-4-4. It also works well in flowerbeds to produce amazing color and fragrance! Soil pH creeps up during the growing season. This is a problem that results from poor water and one that must be corrected to keep plants in the ideal 6.5-7.5 pH range. When your garden pH rises above 8.0, production stops, fruit drops, the plants yellow, wilt and finally drop their leaves. Granular “Soil Sulfur” turned into your garden soil to one shovel’s depth is the correction to bad garden pH, and every mountain garden needs it. In summary, here is the formula of soil amendments and additives to use this spring: Begin with a two-inch layer of 50 percent Premium Mulch

and 50 percent Watters Barnyard Manure. On top of this organic layer, sprinkle the recommended rates of gypsum, All Purpose Plant Food 7-4-4 and Soil Sulfur. Turn these to one shovel’s depth into your garden soil and you are ready to plant. Freshly turned soil is light and airy, so tread carefully on your amended garden soil so it retains this texture. Walk on predefined paths or use a wood plank to walk over the soil without compacting it unnecessarily. We should have at least two good winter storms before March first, but if not, deeply water your garden soil two times before planting. This will reduce damage if too much manure was added or if it congregated unevenly into the soil. Exact additive amounts were not given in this column because those depend on the size of your garden plot. So, visit for exact quantities of each additive to purchase, remembering to bring along your garden measurements. Until next issue, I’ll be helping gardeners prepare their soil here at Watters. QCBN Ken Lain, the mountain gardener, can be found throughout the week at Watters Garden Center, 1815 W. Iron Springs Rd in Prescott, or contacted through his website at WattersGardenCenter.com or FB.com/WattersGardenCenter.

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January 2017

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Urinary Incontinence – Debunking the Myths More than 200 million people live with urinary incontinence, which can have a negative impact on quality of life. But it doesn’t have to be that way. Get the facts:

Myth: Urinary incontinence and pelvic organ prolapse are “normal” as we age.

Truth: Any leakage is too much leakage. Myth: Reducing fluids reduces urinary incontinence.

Truth: Reducing fluids leads to frequent, concentrated urine, which irritates the bladder and causes worsening symptoms of urinary incontinence. Myth: Surgery is necessary to treat urinary incontinence.

Truth: Physical therapy can provide significant improvement in symptoms, along with dietary and behavioral changes.

Mountain Valley Regional Rehabilitation Hospital offers physical therapy to help with urinary incontinence and pelvic organ prolapse. For more information or an evaluation, call 928-775-7783.

MVRRH.ERNESTHEALTH.COM

3700 North Windsong Drive • Prescott Valley, AZ 86314 • ph: 928.775.7783

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January 2017 www.quadcitiesbusinessnews.com

New Year’s Resolutions for a Healthy Lifestyle By Mark Love fter the holidays, celebrations and family time, January can feel a bit mundane. Settling back into the work week and daily routines is hard after the holidays, so make it easier by setting healthy, exciting and attainable New Year’s resolutions. Setting New Year’s resolutions can be fun and lead to positive life changes to make for a better you. Staying motivated to achieve your goals is vital, so knowing all of the positive effects that they can have on your life is very important. Many common New Year’s resolutions have effects on the mind and body that you may not know about. Here are three healthy New Year’s resolutions that enhance your life in a multitude of ways:

and avoid negative feelings of depression and anxiety. Practicing relaxation exercises every day can increase well-being over time. A simple trick such as breathing deeply, which reduces stress by slowing the heart rate, or taking a five minute break are great daily activities to help you relax. People who are more relaxed are generally more energized throughout the day and have healthier immune systems. Relaxation can reduce blood pressure and lessen the chances of heart disease. Start the New Year in a positive light. You do not need to make huge changes in your life to see positive results. Adding a little more exercise and relaxation can improve all areas of your life. Schedule a massage with Massage Envy to jump-start your routine to become a healthier and happier you. QCBN

Exercise - This is quite possibly the most common New Year’s resolution, but for very good reason. Not only does exercise promote a healthy body weight, it can also boost your immune system and help combat health conditions and diseases. Being active boosts good cholesterol, which keeps the blood flowing to prevent anything from the common cold to serious cardiovascular conditions. Regular physical activity raises the level of endorphins in your brain, which can put you in a better mood. Exercise can make you look great and have you feeling better than ever.

For additional information or to schedule an appointment with a massage therapist or esthetician, visit massageenvy.com, call 928526-ENVY (3689) or visit one of Arizona’s 39 Massage Envy locations. The Prescott location is at 120 E. Sheldon St in the Depot Marketplace Complex. Mark Love is co-owner of Massage Envy Arizona. For more information on the benefits of massage, visit MassageEnvy.com.

Reduce Stress – Our lives are filled with multiple stressors every day, and they can take a toll on our body. Stress can be caused by many different things but you can relieve stress by employing healthy habits such as exercising, having a healthy diet and getting enough sleep. Everybody will experience stress in their lives, so being prepared for it and knowing the

best ways to combat it will help you dodge the negative effects it can have on you. You will benefit from the overall reduction of stress by feeling more positive, focused and relaxed. Relax - Relaxation can lead to many positive changes in your life. By keeping you level headed, it can help you make good decisions

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January 2017

The Trinity of Hearing: Part Two, The Hearing Impaired By Dr. Karon Lynn, Au.D.

This is part two of a three-part series on hearing loss and the relationship of the three primary elements, or the Trinity of players, involved in facilitating hearing as efficiently as possible. This Trinity includes the family, the hearing-impaired person and the hearing health care provider.

Part Two, The Hearing-Impaired Person “My family complains that I hear what I want to.” This comment does not occur with normal hearing individuals. With hearing loss, some of the words come through clearly and other words are garbled or not clear. When this happens, the hearing-impaired person has to guess at what was said. If the hearing-impaired person was busy doing something when you first spoke, his or her ears are turned off, not ready to hear you. Another factor that will influence the ability to understand running speech is the background noise. If there are distracting background sounds, it will be more difficult to separate the desired speech from the noise.

TIP: Get my attention, then talk. “I do not think the problem is me; they all mumble.”

With mild to moderate hearing loss, speech is understandable if the environment is quiet and the other person is looking at them. From the hearing-impaired person’s perspective, he or she can hear clearly when other people speak properly. Others may not realize how much effort it takes to control the noise in the room, turn and face the individual and trigger the hearingimpaired person with whom they are about to start talking. You see, when they start talking, they don’t have to do all of those things. Why would they understand what it is like to speak to someone who hears the way they do?

TIP: Get my attention, then talk. “I don’t usually know if you are talking to me or just talking to yourself.” A person with a loss of hearing may notice that another person is talking but not know for certain whether the conversation is supposed to include them. Unless they are triggered to “listen up” before talking begins, they may assume that they are not supposed to be part of the discussion because they missed the first part of the conversation. If a hearing-impaired person is not aware of the extra work it takes to communicate with them, or how much they are really missing, why would they be concerned about changing the way they hear?

TIP: Get my attention, then talk. “My hearing does not bother me, it just bothers everyone else.” A large number of hearing-impaired people hear similarly to a normal hearing person after putting fingers in their ears. Try it. As you do this, you will realize that you can follow what is going on with just a little bit of extra attention. Now, turn your back and try to follow what is being said. When you are facing away from the other people speaking or you can’t see their face, it becomes significantly more difficult to continue to focus and after a while, you may decide to give up. Another factor is that the person with a hearing loss usually had hearing change slowly over many years and will not have the sudden change that you just experienced. In that person’s reality, he or she can follow the important conversations just fine and doesn’t mind letting the small stuff go because it is too much work to follow and it is usually just fluff anyway.

TIP: Get my attention, then talk. “I don’t see the big deal; they should just talk louder.” When a person is speaking slowly and facing the hearing-impaired person, all is well. The hearing-impaired person can actually understand most of what is said. So, in the mind of the hearing-impaired person, the problem is that other people

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just need to look at them and speak properly. A hearing-impaired person may be unaware that they often interrupt their family or friends during a conversation because no one was directing speech to their face. They also do not realize the incidental or side conversations that they may be missing – again, because they are not directed at them. They are not able to calculate the percentage of time they have difficulty in conversations because they don’t really know when they missed something.

TIP: Get my attention, then talk. You may have noticed that the “tips” were all the same. This one simple (but difficult to remember) action will help tremendously when living or working with someone who has a hearing impairment. Call his or her name and wait for a response, then the floor is yours! QCBN Trinity Hearing Center is located at 1330 N. Rim Dr., Suite B in Flagstaff. For more information, visit the website at TrinityHearing. net. Karon Lynn is a doctor of audiology with 30 years of experience working with hearing impaired individuals. Dr. Lynn may be reached at 928-522-0500, or at audio@ trinityhearing.net.

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January 2017 www.quadcitiesbusinessnews.com

Business Community Thanks Retiring Chamber Chief

ore than 100 business people attended a warm send-off for retiring Prescott Chamber of Commerce CEO David Maurer at the Hassayampa Inn. Chamber Board Chair Mike Fann of Fann Contracting spoke about Maurerâ€™s contributions and expressed gratitude on behalf of the business community for his leadership. Maurer came to Prescott in 2004 and has served as the president and CEO of the Prescott Chamber for 12 years. He managed a budget of $500,000 and membership of 850. Maurer and his wife, Nancy, shown here with QCBN Publisher Troy Bix, plan to travel and enjoy time with family.

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January 2017

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Celebrating 30 Years of Service! 1986-2016 • Friendly • Helpful • Caring1986-2016 • Affordable Convenient Celebrating 30 Years of Service!

When our doors opened on April are 30, 1986, Our 4th quarter quality ratings in! these 13 doctors along with limited partner YRMC

CARDIOLOGIST Cardiologist GENERAL SURGEONS Dr. Siamak Rassadi 308-4285 Dr. Siamak Rassadi 928-308-4285 Dr. Thomas Hirasa 771-1011 EAR, NOSE AND THROAT

Ear, Nose and Throat Dr. Donald Dr. Huang 771-1011 Derek Hewitt 778-9190 Dr. Derek Hewitt 928-778-9190 Dr. ThomasDr. Rusing Mark445-9660 Strasser 778-9190 Dr. Mark Strasser 928-778-9190 Dr. Frank Iorio 776-8212 GENERAL SURGEONS General Surgeons Dr. Thomas Hirasa 771-1011 GYNECOLOGISTS Dr. Thomas Hirasa 928-771-1011 • Dr. R. Mark Rummel Dr. Donald778-4300 Huang 771-1011 Dr. Richard Dr. DonaldOhanesian Huang 928-771-1011 • Dr. Wayne Beck • Dr. Gerald McNally Iorio 776-8212 Dr. Katie Campuzano 778-4300 Dr. Frank IorioDr. Frank 928-776-8212 • Dr. Robert Abt • Dr. Jeff Pulver Dr. Thomas Rusing 445-9660 Dr. Jeffrey Osburn 778-4300 Dr. Thomas Rusing 928-445-9660 • Dr. William Collison • Dr. David Kiser GYNECOLOGISTS • Registration courteous: 9.6 out of 10 Dr. Melinda Martin 777-0070 Gynecologists • Dr. Johnstaff Passamani • Dr. Frank Iorio Katie 778-4300 Dr. Jeanette PilotteCampuzano 583-7887 Dr. KatieDr. Campuzano 928-778-4300 • Pre-Op staff courteous and concerned: 9.8 out of 10 Adam Feingold 776-8428 Dr. Josephine Kim 583-1000 Dr. AdamDr. Feingold 928-776-8428 • Pain managed well: 9.5 out of 10 Dr. Luis Fernandez 776-8428 Dr. Luis Fernandez 928-776-8428 Little did they know that their vision of providing high quality, PHYSICAL MEDICINE • Privacy Protected: 9.8 out of 10 Dr. Josephine Kim 583-1000 Dr. Josephine Kim 928-583-1000 professional, same-day services with complete safeguards for all Dr. Bradley Benson 445-4818 Dr. Melinda Martin 777-0070 Dr. Melinda Martin 928-777-0070 patientsRating with individual attention in a comfortable, low-stress Overall 9.9 PLASTIC SURGEON Dr. Ohanesian Richard Ohanesian 778-4300 Dr. Richard 928-778-4300 environment would perform 109,000 surgical procedures with and an Dr. Brian Brantner 776-0325 Jeffrey Osburn 778-4300 Dr. JeffreyDr. Osburn 928-778-4300 estimated $150,000,000 in healthcare savings over the next 30 years! • All doctors on hospital staff ORTHOPAEDIC SPECIALISTS Dr.Pilotte Jeanette Pilotte 583-7887 Dr. Jeanette 928-583-7887 • They choose POSC for outpatient surgery Interventional Pain Specialists PAIN INTERVENTIONAL Dr. Daniel Burchﬁ eld 778-9250 New Procedures Offered: Dr. Jonathon Gruneich 928-778-9770 • Excellent care and quality Dr. Bertrand KaperSPECIALISTS 778-9250 • Spinal Cord Stimulators Dr. J. Gabriel Tsang 928-237-9312 Ian778-9250 Magonigal 778-9770 Dr. JudahDr. Pifer • Simple and quick admissions and discharge Orthopaedic Specialists • Various Cosmetic Surgeries Dr. J. Gabriel Tsang 237-9312 EAR, NOSE & THROAT • Signiﬁcant savings for patients andAblation insurance Dr. Daniel Burchfield 928-778-9250 • Radio Frequency ORTHOPAEDIC SPECIALISTS Dr. Mark Strasser 778-9190 Dr. Bertrand Kaper 928-778-9250 • Partial Knee Replacements Dr.Hewitt Daniel Burchfield 778-9250 Dr. Derek 778-9190 Dr. Judah Pifer 928-778-9250 • Novasure Endometrial Ablation Dr. Bertrand Kaper 778-9250 PROCEDURE AVERAGE PRICING POSC PRICING UROLOGISTS Dr. Bradley Williams 928-445-7085 Dr. Judah Pifer 778-9250 Hernia Repair $11,848 $2,370 Dr. Paul Dr. Nguyen 771-5282 Plastic Surgeon Bradley Williams 445-7085 Dr. Jeffrey Sanwick 771-5282 Dr. Brian Brantner 928-776-0325 Laparoscopic Removal $12,848 $3,426 Patient comments: PLASTIC SURGEON Stanick Physical771-5282 Medicine Ovaries “Thank youorforFallopian your kindness andkindness care as you know frightening. made uscan feel so Dr. MichaelDr. “Thank you for Tubes your andsurgery care can asbeyou know You surgery Brian Brantner 776-0325 Dr. Bradley Benson 928-445-4818 much more comfortable.” INTERVENTIONAL PAIN SPECIALISTS PHYSICAL MEDICINE be frightening. You made us feel so much more$2,822 comfortable.” Knee Cartilidge Repair $8,466 Spine Specialist Dr. Bradley Benson 445-4818 Dr. Ian Magonigal 778-9770 Using Arthoscopy Dr. Daniel Noble 928-778-9250 “Between us (husband and wife), we’ve had several procedures done here over the years. We’ve always SPINE SPECIALIST Dr. John Passamani 778-9770 had great care, and developed friendships withwe’ve some of the nurses. Thanksprocedures POSC!” “Between ushave (husband and wife), had several Urologists Colonoscopy with Biopsy $5,019 $1,673 Dr. Daniel Noble 778-9250 Dr. Todd Bertoch 778-9770 Paul Nguyen 928-771-5282 done here over the years. We’ve always had great care, and have Dr. J.Dr.Gabriel UROLOGISTS Tsang 237-9312 Dr. Jeffrey Sanwick 928-771-5282 developed friendships with some of the nurses. Thanks POSC!” Dr. Paul Nguyen 771-5282 CARDIOLOGIST Dr. Michael Stanick 928-771-5282 Jeffrey308-4285 Sanwick 771-5282 Dr. SiamakDr. Rassadi Dr. Michael Stanick 771-5282

were the from owners of Prescott Outpatient Center: “Great experience admissions to discharge. GodSurgical bless you all!” Founding “A very pleasantOwners experience. Thank you!” • Dr. Robert Bricker • Dr. Michael Strasser “Thank youWilliam for yourDavid excellent service!” • Dr. Richard Collison • Dr. Rummel

Patient Satisfaction Scores

www.POSC-AZ.com www.POSC-AZ.com

www.POSC-AZ.com 815 Ainsworth Drive • Prescott, AZ • 86301 • 778-9770

815 Ainsworth Drive • Prescott, AZ • 86301 • 778-9770

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Surgeons Bring Options to Orthopaedic Patients

wo new orthopaedic physicians have joined the team of experts at Northern Arizona Orthopaedics (NAO). With office and clinic locations in Flagstaff, Prescott Valley, Sedona and Page, the region’s residents and visitors have access to an ever-increasing selection of high-caliber surgeons for their bone, joint and back conditions. Orthopaedic Trauma and Joint Surgeon Brandon Clark, D.O., is specialty trained to treat patients who have experienced multiple orthopaedic injuries, fractures of the pelvis and hip, and complex fractures around major joints. He is a member of the trauma team at Flagstaff Medical Center’s Level I Trauma Center, treating patients who have sustained an orthopaedic injury as the result of a trauma. Part of Northern Arizona Orthopaedics Arthritis and Fracture Care Center, Dr. Clark is experienced and versatile in the most advanced surgical techniques including the anterior hip approach, which is a tissue-sparing alternative to traditional hip replacement surgery. He offers a wide range of surgical and non-surgical treatment options, including the surgical repair and reconstruction of broken bones that have failed to heal or have healed inappropriately and numerous treatment options for patients who have hip and knee arthritis and patients who need joint replacement. Orthopaedic Spine Surgeon Eamonn Mahoney, M.D., has more than a decade of experience in the surgical and non-surgical treatment of spine and neck conditions, including stenosis, arthritis, disc problems, compression fractures, sacroiliac joint (SI joint) dysfunction and other debilitating problems of the back and neck. Using state-of-the-art technology and advanced surgical techniques, Dr. Mahoney is highly skilled in performing surgical spine procedures, especially minimally invasive procedures such as spine fusion using the Transforaminal Lumbar Interbody Fusion (TLIF) technique and the Oblique Lateral Interbody Fusion (OLIF) for spine surgery. Dr. Mahoney enhances the quality of spine care available in the region by providing these less-invasive back and neck surgeries. Practicing within the Spine and Pain Center at Northern Arizona Orthopaedics, Dr. Mahoney also specializes in a wide range of surgical and non-surgical treatment options for people with back and neck conditions, including those experiencing chronic pain resulting from an injury or disease that affects the back, neck and/or pelvis regions. QCBN For more information about Northern Arizona Orthopaedics, call 928-774-7757.

Downtown Paint and Body would like to thank the Quad Cities Business News readership for voting us Best Auto Body Repair! Downtown Paint and Body owners Ron Greene and Ken Imes

578 Miller Valley Rd, Prescott, AZ 86301 Phone: (928) 776-0006

2016

Winner

Wishing everyone a Happy New Year!

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January 2017

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Embracing Kindness in 2017

appy New Year! Heidi and I thought our first column of 2017 would be about happiness and human kindness. We do hope that you enjoy so settle in and thanks for stopping in to read “At Home with Heidi & Sandy.” Nearly 100 years ago, aviator Amelia Earhart observed, “A single act of kindness throws out roots in all directions, and the roots spring up and make new trees.” HEIDI: For those of you that know Sandy and me, you know we have a certain “energy” and that we enjoy sharing every day. We love to PAY IT FORWARD and encourage everyone to seize that opportunity also. HEIDI: Recently, a friend called me a RAKtivist. At first, I wasn’t sure how to respond, and then they explained… “Random Acts of Kindness activist.” They live and breathe kindness, sharing knowledge and leading by example and never giving up. Someone who believes kindness can change the world, who reminds everyone around them how much love there is. Let’s all be RAKtivists and leave a trail of warm-and-fuzzy feelings in our wake. SANDY: Heidi, I love to SMILE at everyone – it may be the only smile they get all day and gosh, it makes me feel good. The smiles I receive in return are amazing. HEIDI: GIVE AFFIRMATION. Praise someone about a quality that they have that you really appreciate. Their face just lights up. I really enjoy doing this anonymously, also. SANDY: I am always HOLDING A DOOR OPEN – for the person coming in or going out, young or old male or female, it is the polite thing to do. HEIDI: STOP FOR CARS BACKING OUT OF PARKING SPACES. With our narrow streets in Prescott, I am always watching for the back-up lights and am ready to stop to let the car pull out. The waves I get from the drivers are precious. SANDY: I love HELPING SOMEONE. When I see an elderly person struggling with their belongings or even groceries, I offer to help carry them and have even put bags into their car. I love the sweet golden year citizens. HEIDI: I say the ripple effect starts with one. One person to hold door open. One person to write a thank you letter. One person to be a spark of kindness when another really needs it. We can all

be that person. SANDY: TALK WITH A STRANGER. Okay, I admit, I am always talking to strangers and making conversation. It’s fun, it’s free and I meet the nicest people. And best of all, you may discover a hidden treasure in that person. HEIDI: Most of the time, it is the smallest things that make a difference. USE YOUR BLINKER, it lets everyone know what you want to do and allows them to PAY IT FORWARD without even knowing it. Or maybe placing your garbage containers a couple feet apart so the garbage person has a little easier time picking up your garbage with that large mechanical arm. SANDY: KINDNESS. Yep, kindness. Now, more than ever, people need to honestly think about what it means to be kind. Not because the world is in any more of a state of chaos than it ever has been, but because our world lends itself less and less to kindness. It only takes a second and, most of the time, is free. HEIDI: One of the things that I hear from people visiting Prescott is how friendly everyone is; indeed, it is “Everyone’s Hometown.” So, we are definitely doing something right, but there are always more opportunities. TAKE THE TIME and pass it on. It is never too late – every day, take the opportunity and time to make a difference in our community and thank someone for sharing kindness with you. SANDY: What I see happening is that when people are not kind, they are labeled as rude. Rudeness is becoming easier to recognize than kindness. For example, not stopping to let the car pull out of the parking space, not letting the driver into your lane, not holding a door open, not saying please or thank you, or the people who not only just talk on their cell phone in a public place, but shout into a conversation. Without kindness, there is rudeness. Kindness isn’t donating money or time to a soup kitchen. Doing that is called charity. Kindness is simply when a person isn’t rude, and to avoid rudeness

is to simply be kind. Kindness is stepping away from the self-centered oblivion so often promoted in modern culture and appreciating the people around you, even if it is someone just a few steps short of catching the door. So, the only New Year’s resolution we should all care about for 2017 is keeping kindness top of mind. HEIDI: If you want 2017 to be your year, start a daily habit of doing “something.” Don’t sit on the couch and wait for it. Go out. Make a change. Smile more. Be excited. Do new things. Throw away what has been cluttering or holding you back. Think positive. Surround yourself with positive people instead of negative people. Go to bed early. Wake up early. Be fierce. Show more gratitude. Do things that challenge you. Be brave. And, most of all, if you have the power to make someone happy – DO IT. Our world needs more happiness! From Heidi and Sandy – Happy New Year! Widespread kindness makes a community feel happier. We crave the sweetness that kindness brings to life. In 2017, clear your schedule for kindness. It doesn’t have to take long or be overly involved to count. We believe that small, intentional acts of kindness can change the world. It certainly will make yours brighter! QCBN

Now, more than ever, people need to honestly think about what it means to be kind. Not because the world is in any more of a state of chaos than it ever has been, but because our world lends itself less and less to kindness. It only takes a second and, most of the time, is free.

Thanks for stopping in “At Home with Heidi and Sandy.” You’re in good company and we love sharing our column with you. See you next month. Heidi Marshall, associate broker, SRES, ABR, CFS, Realtor with Windermere, 928-830-2320. Sandy Griffis, executive director, Yavapai County Contractors Association. 928-778-0040.

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January 2017 www.quadcitiesbusinessnews.com

» NATURAL HEALING GARDENS continued from page 18 step in the right direction. Each thought or small step toward your goals, whether it is to exercise, eat healthier, spend more time with loved ones, work smarter, etc., already move you closer to what you want. Instead of judging and berating yourself and being tense and in fear of breaking your “shoulds,” listen to your inner voice. Your innate wisdom can guide you. Pause and reflect before you make decisions, and base them on whether or not it brings you closer to what is most important for you. 5. Get a Mentor; Be a Mentor Mentoring is sharing, coaching and learning. Whether we are mentoring or being mentored, we are learning and growing. Seek out people in your work, professional and social systems to broaden your know how, support and add to your contribution in the world. We deepen our knowledge and expertise and broaden our network when we reach out to absorb new skills and information or to guide others; besides, it’s fun! Explore and expand the many ways in your work, professional circles and community on how and where you mentor and get mentored. The five ideas above are tools that you can use again and again. Think of them like exercise for your life, you need to do them regularly to survive and flourish. One more thought: Please be kind to yourself. We can accomplish much more when we are encouraged, healthy and happy. “You gain strength, courage, and confidence by every experience in which you really stop to look fear in the face. You must do the thing which you think you cannot do.” – Eleanor Roosevelt

New Year, New You Your greatest moments and work are still ahead of you. Enjoy and celebrate the opportunity to live, learn and grow. May this year be your best year yet! Let The Natural Healing Garden help you in any way. QCBN The Natural Healing Garden Wellness Center is located at 119 Garden Street in Prescott. For more information call 928-237-4116 or visit naturalhealinggarden.com.

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» MARKETING continued from page 4 Homes and sold property for Coldwell Banker in Costa Rica during the Great Recession. For years, she commissioned and lived on private multi-million-dollar yachts, and traveled the world. “Being out at sea is one of my favorite things. It’s so tranquil. I just love it.” In April 2013, Harrison bought Desert Lifestyle Publishing, which produces magazine-style real estate newsletters, customized for specific subdivisions. Since then, DLP Marketing has evolved into a full-service marketing firm that creates strategies with direct mail, web design, logo development, public relations and digital marketing. The company has grown from a one-woman shop to six fulltime employees and six agency partners. With the start of the New Year, DLP Marketing has hired two more designers, Bethany Smith and Yoojin Seong, who graduated in December with art degrees from Scottsdale Community College. Lori Anna Harrison and DLP Marketing promote luxury real estate developments across the Southwest. “DLP Marketing is a fast-growing compaCourtesy photo ny with abundant opportunity for growth,” said Operations Manager Michelle Ruggiero. Willis Allen Real Estate. “This campaign has something with such unlimited potential!” “When all of us are together, the creativity also enabled us to double our average sales DLP Marketing’s clientele includes such doesn’t stop! We all come from diverse work price and become known as area experts.” experiences, so when it’s time to do something real estate developments as Eastwood, CanHarrison is an avid student of marketing, taMia, Encore, Oasis, Courtyards at Madison creative, there is no shortage of ideas streamreal estate and business. She reads obsessively, Ranch, Cheyenne Meadows and Sienna Hills. ing from all that positive, high energy.” attends workshops, seeks regular guidance Currently, Harrison is proposing projects in “Never have I worked for a company like from her coach, develops the DLP Marketing the Prescott and the Quad Cities area. DLP Marketing,” said Art Director Susan “Last year, nearly 40 percent of our business team through annual retreats and is active in Richards. “We don’t feel or operate as simply business organizations. She is also a huge came from our direct mail and print campaign employees – we’re all invested in the growth proponent of giving back. that Lori and her team at DLP Marketing and success because it rebounds back to us She has served on the board of directors for helped us create,” said Jennifer Anderson of personally. It’s really exciting being part of

“When all of us are together, the creativity doesn’t stop! We all come from diverse work experiences, so when it’s time to do something creative, there is no shortage of ideas streaming from all that positive, high energy.” Operations Manager Michelle Ruggiero.

the Valley of the Sun Active 20-30 Club, a philanthropic, community service organization for professional women. She is also involved in the Young Entrepreneurs Academy (YEA!), a middle and high school mentoring program. Since she was a little girl riding her bike around the San Francisco Peaks, Harrison’s mountain high view for herself and now her company is an endless expanse of beauty. “We will be the national expert in real estate marketing for agents and builders. This position currently doesn’t exist. There are tons of people who do graphic design, but to really understand and position clients to lead in this market, we are the experts and will grow that national footprint. And our clients are always our first priority.” QCBN

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New Business Helps Relocate, Downsize, Clear Estates

hen Faun Duns and her family suffered the sudden loss of her uncle, her family called in a company called Caring Transitions to help handle his estate. Now, after that experience, Duns is pleased to announce she’s bringing Caring Transitions to her own community with her new business, Caring Transitions of Northern Arizona. Caring Transitions is America’s largest resource for managing senior relocations, as well as downsizing and estate liquidations. In addition to organizing, packing, de-cluttering, moving and resettling, Caring Transitions can handle estate sales, liquidations and preparing homes for market. Caring Transitions of Northern Arizona serves Flagstaff, Winona, Bellemont, Williams, Sedona, The Village of Oak Creek, Page Springs, Cornville, Cottonwood, Clarksdale, The Verde Valley, Camp Verde, Rimrock, Jerome, Dewey, Prescott and

Prescott Valley. Duns, who is fluent in Spanish, has lived in Northern Arizona for more than 20 years. Before opening Caring Transitions, she spent 10 years as a teacher and stayed home to raise two children. She found Caring Transitions when her out-ofstate uncle died of sudden heart attack. “My uncle was a bit of a collector and my family went through all his belongings, kept a very small amount and then called the Caring Transitions near his home in Iowa. Within three weeks, the house was clear and ready for the market. It was such a great experience that I decided to look into opening my own franchise here in Northern Arizona,” Duns said. Whether your situation is planned or unexpected, Caring Transitions’ services are perfect for seniors moving in with family or into a safer living situation as well as busy families and people clearing out the home of a loved one who

has passed. All of Caring Transitions’s services are customizable, so clients only pay for the services they need – whether that means managing the entire move and estate-clearing or just getting someone resettled into their new place. “Caring Transitions is different because we provide a full-service solution for people who are relocating, downsizing or clearing a house and our team is specially trained to work with families and seniors. Sometimes, when you’re looking at a whole move and you’re overwhelmed, it can be hard to even think about where to start. When you bring in Caring Transitions, we’ll work with you to create a plan that meets your needs and helps you get to the next chapter of your life,” Duns said. In addition to the services Duns and her team provide at Caring Transitions, Duns has developed a trusted network of companies that work with seniors, families and real estate to help

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throughout the process. For more information, call 928-220-8021, email FDuns@CaringTransitions.com or visit CaringTransitionsofNAZ. com. QCBN

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» 2017 GOALS continued from page 1 sales, he or she must decide how to go about doing that. You decide who you need on your team to accomplish that and follow up so there are no hidden surprises. Inspect what you expect.”

Identify the Budget When asked what the single most important thing to do when making plans for the New Year, T. Paul Thomas, a veteran CEO, business leader and professor at Northern Arizona University, says it is putting in place your financial plan and asking for help doing it. He emphasizes that it is important to include the opinions of everyone in the company, whether there are 50 employees or thousands. “It is called Bottom Up Budgeting,” he said. “You have to have a way to get everyone engaged in it.” Department members identify what they want to focus on, how much money it will take, and then, they can plan for the year. “It rolls its way up to the top,” Thomas said. Once the plan is in place, it is important to meet with department heads each month for an update to make sure they are on track. “If I [could prioritze], it would be to really focus on employees,” he said. “I am always blown away by employees and how very little it takes to make them happy.” Thomas, who has worked all over the world for several major companies, says whenever he goes to work as a CEO for a new company, he interviews everyone.

Prescott Resort and Conference Center General Manager Steve Bracety guides his team with SMART goals: Specific, Measurable, Actionable, Realistic and Time-based. Photo by Kay Lyons

He asks what they do “in order to learn how they see their role in the company.” He asks how many times they have thought about leaving and why. “That shows me their frustrations with the company.” And finally, he asks if the person were the CEO, what three things he or she would change immediately. “That tells you the issues as they exist right now.” He continued, “If you take care of your

employees, everything else gets taken care of. They will take care of the company and they will grow the business more than any plan you put together.”

The Power of Words In order to get organized to be productive, Dr. Stacia Pierce starts journaling. “I start out by setting goals in my journal and looking back at it at least every month,”

she said. “You would not believe what a difference it makes.” She warns that if a person does not review the goals frequently, he or she might lose focus. “Life happens. Distractions happen. If you don’t review your goals, half of the year will be gone and then you say, ‘Maybe this is not going to happen.’ Reviewing goals frequently helps keeping you in alignment.” Next, Pierce, an Orlando-based motivational speaker and life coach who has helped thousands set, define and reach their personal and professional goals, suggests choosing a word for the year. “Use this word daily. Create activity around the word. Ask yourself, ‘Do I need more rest? Do I need to be more productive?’ Whatever you need. Create an affirmation around the word,” she said. “Say, ‘This is my mantra for the year. I am going in this direction.’” Finally, create a vision for the year. “I like to put this vision in my journal,” she said. The vision should determine what 2017 should look like to you. The recurring theme with all of these experts is constantly checking in with employees and yourself to keep moving forward so the goal can be reached. As Bracety said, “Check in. Check in. Check in.” QCBN

Tom Chapin to Perform Family Concert

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n a career that spans five decades, 24 albums and three Grammy awards, Tom Chapin brings his folk music to Prescott on Saturday, Feb. 4, performing an afternoon family concert at Granite Peak UU Congregation, 882 Sunset Ave., in Prescott. His latest family album, “The Incredible Flexible You,” won a Parents Choice Gold Award, a Family Choice Award, a Mom’s Choice Gold Award and a Creative Child CD of the Year Award. As a music-maker, the multi-talented singer/ songwriter/guitarist has maintained two long and productive parallel careers, both as a highly respected contemporary folk artist and as a pioneer in the field of children’s music. In both roles, Chapin has established a reputation for insightful, heartfelt songcraft and effortlessly charismatic live performances. The New York Times called Chapin “one of the great personalities in contemporary folk music,” while Billboard called him “the best family artist around” and described him as “totally captivating.” Parents magazine calls him, “The Pied Piper of children’s music.” The concert starts at 1 p.m. Tickets are $20 for adults, $15 for seniors and students, and $7.50 for those under 12, and are available online at folksessions.com. QCBN For more information, contact tom@folksessions.com or 928-830-0607.

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More of this yearâ€™s winners!

2016

Steve Blair (left) and Erik Reinhardt of Blind Brothers accept the award for top spot in the category of Window Coverings in Quad Cities Best of Business 2016.

Randon Cupp, Regional President of OneAZ Credit Union, accepts the award for top spot in the category of Credit Union in Quad Cities Best of Business 2016.

Wells Fargo took top honors for Bank (Not a Credit Union) in Quad Cities Best of Business 2016. Accepting the award is VP/Branch Mgr of the Miller Rd branch, Tim Jayne.

Yavapai Matt Uhler, Mattress Ownerclaimed of WCI the Brokers, top slot shows for Mattress off the Winner Store.Certificate Owner for being Doug Miller voted shows Bestoff Business his award. Broker.

Best Eyecare Center: M&M Eye Institute. Here, Luis, Heidi, Midge,Suzanne, Cindy, Rob accept the award.

John Gillies of A-1 Office Plus shows off his winner certificate for the category of Place To Purchase Office Supplies in Quad Cities Best of Business 2016 voting.

Best Florist: Allanâ€™s Flowers & More, Back (L-R) Brent Timothy, Rakini Chinery, Jessica Bailey, Jim Barry, Donna Chamblee, Mirabai Lodro Front (L-R) Barb Gitlin, Fi Bullock, Emmalee Hulse, Cassie Brown

Best Retirement Facility: Alta Vista Senior Living Community

Winner of the Financial/Investment Services category is American Financial Security. Shown here are (L-R) Sharon Allison, Rosheen Rayburn, Barbara Clark/Owner, Ron Stevenson/Owner, Mary St. Germain & Robin Mudd.

Arrow Roofing won the top spot in the Roofing Company category for Quad Cities Best of Business 2016. Showing off the award are (L-R) Diane Ponter, Owner Liz Wiens & Kelly Spence.

Owners Matt Uhler, Summer Owner & of Jimmy WCI Henry Brokers, of shows Avatar off Tat2the celebrate Winner Certificate winning the for being of category voted BestBest Tatoo Business Studio Broker. in Quad Cities Best of Business 2016.

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January 2017 www.quadcitiesbusinessnews.com

Winner in the Internet Service Provider category was Cable One. Dennis Edwards, Genâ€™l Mgr, accepts the award here.

Winner in the Photographer category was Chronicker Photography. Displaying the award for the company is Owner Chad Castigliano.

Home Builder category winner was Dorn Homes. Here, the entire staff accepts the winner certificate.

Owners Shellie & Miles Weber of Frankâ€™s Automotive are the winners of the catgory Best Auto Repair & Maintenance in Quad Cities Best of Business 2016.

The top vote getter in the Orthopedics Center category was Granite Orthopaedics. Accepting the award here is Sara Showers(L) and Alyssah Bailey(R).

Headwaters Matt Uhler, Owner Architecture of WCIwas Brokers, votedshows at theoff topthe of the Winner Architectural Certificate for being Firm category. votedThe Bestaward Business is accepted Broker. by Kelli Marolf/CEO(L), Todd Marolf/Owner(C) & Johnn Stewart/Project Mgr(R).

Best Advertising Agency: Helken & Horn. Shown here are the owner, Tracey Horn, and Senior Graphic Designer Dina Ponder.

The Best Bar winner was Jersey LIlly. Shown here accepting the award are (left to right) Tom, Joan and Mark Meredith.

Jessie Stiles of the Six Zero Five Salon won Best Hair Stylist in Quad Cities Best of Business 2016.

MTO Janitorial Owner Lucy Leyva shows off her Quad Cities Best of Business 2016 award for Best Office Cleaning Service.

Magic 99.1 FM was voted Best Radio Station in Quad Cities Best of Business 2016. Pictured here from L-R: Morning Team Ron Reigns & Leza Dandos along with Loree Walden & Kelly Blackwell.

The winner in the Building Center category was Prescott Valley ACE Hardware. Shown here accepting the award are Kristy Hodge (L) and Store Mgr Jennifer Hysell (R).

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January 2017

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Patterson Orthodontics came out on top in the Orthodontist category. Shown here are L-R Amanda Clark, Kayla Jaramillo & Dr. Rob Patterson.

Winner of the award for the Best Jeweler is Raskinâ€™s Jewelers. Shown here with his award is Greg Raskin.

The award winner in the Printer category is Sir Speedy. Presenting the award to Sir Speedy Owner, Danielle Rickert(L) is Paul Lancaster, QCBN Adv Mgr(R).

SMARTgirls Resale Fashion was voted Best Clothier For Women in Quad Cities Best of Business 2106. Accepting the award here are Audrey Hovelsurd/Mgr, Jamie Goeringer/Owner & Amy Parra.

Smoketree Self Storage was the winner of the Self Storage Facility award in Quad Cities Best of Business 2016. Shown here is Mgr Cindy Ramey (L) & Owner I Ninta Fornara

Sprouts Matt Uhler, Farmers Owner Market of WCIis Brokers, the Health shows Foodoff Store the winner. Winner Pictured Certificate for being here are members voted Best ofBusiness the Sprouts Broker. team and Store Mgr Jim Neel (far right).

Turning Point Homes & Development won two categories in Quad Cities Best of Business 2016: Custom Home Bldr & Residential Contractor. With their awards are Gavan Turner(L) & Jim Turner/Owner(R)

Best Convenience Store: Twin Lakes Market. Amiee Benson, Jazz Short, Blair Oberlander, Adam Louder are shown here accepting the award.

The Furniture Store category winner was Wadeâ€™s Furniture. Accepting the award here is the owner, Bill Searle.

The top mortgage lender award went to Wallick & Volk. The entire staff of Wallick & Volk posed for this picture.

Best Plant and Garden Center: Watters Garden Center. Here, owner Ken Lain and his wife, Lisa Watters-Lain, are shown receiving their award.

The Insurance Firm category winner was the Weinrich Farmers Insurance Agency. We presented owner J. R. Weinrich with his certificate.

Quad Cities Business News |

January 2017 www.quadcitiesbusinessnews.com

» FURNITURE continued from page 6 that the depth and the intensity of the grain would show through. It is unique, and the lady that ordered it was thrilled.” Arterburn has not always been a furniture maker. He worked for contractors and built homes for several years, until 1985, when he moved to Phoenix. He then built custom homes in Phoenix, Tempe, Gilbert and other cites until he went back to Nebraska. He also had a cabinet shop, where he began creating his custom furniture. “I think that’s when I discovered my passion for building really quality furniture. My Cassie Fey and Vince Rullo, Phoenix residents, examine a custom daughters encouraged me to Photo by Ray Newton walnut coffee table created by Dan Arterburn. devote myself full-time to it. We discovered Prescott and liked the kind of ‘high end’ market that we discovered in the area. Of course, I liked the slower lifestyle and the quality of life in Prescott, too, after having been in Phoenix.” Emphasizing that he prefers when clients are involved in the creation and design of the pieces, Arterburn said, “I want buyers to be fully engaged in the process so that I can personalize an order to their interests. Do they want to follow a design motif that they already like, or do they want to start their own family tradition? We’ll work together in looking at the raw wood and then use our imaginations to design and work with the wood, not at it.” The largest piece Arterburn has created was an $8,000 conference table for a Houston client. The most complex was a $5,200 dresser with many drawers and dozens of hand-crafted box joints and wooden drawer guides. His most distant client lives in India. He built a wine rack and shipped it to him. “I want to build furniture with craftsmanship that will make it last forever.” QCBN To view a photo gallery of Arterburn’s furniture, visit ideacustomfurniture.com.

» SHELTER continued from page 8

Single beds can accommodate up to 60 people at the emergency shelter operated by the Coalition for Compassion and Justice. Photo by Ray Newton county and state codes and regulations. Considerable plumbing and retrofitting will be necessary, which drives that cost up. We’re hoping for some generous contributions and perhaps contributed materials and construction will help to make those showers happen.” Also in the works is the relocation of the Open Door kitchen planned for this spring. Currently, it is housed at the Prescott United Methodist Church on Gurley Street. “When we do that, everything will be consolidated under one roof,” Mitchell said. Open Door provides food at 12 p.m. to an estimated 150 people a day. Mitchell said the shelter was made possible through the generosity of Howard Mechanic, who bought the 7,400-square-foot building, Like Like us: us: PrescottStation PrescottStation

which formerly housed the Miller Valley Indoor Art Market. Details to give full ownership of the property are being worked out between the CCJ board and Mechanic, Mitchell said. “Do we need additional support? Yes. We are a 501(c)(3) non-profit organization. We rely on generous contributions and support from the greater community. And now, with the acquisition of the shelter, we’ve seen our budget jump from $560,000 a year to $750,000. But be assured, the CCJ shall continue its mission of providing a community-wide response to poverty and homelessness.” QCBN For more information about the Coalition for Compassion and Justice, visit yavapaiccj.org or call 928 445-8382. Reservations Reservations accepted accepted and and reccommended reccommended

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» EDUCATION continued from page 3 around.” That list contains problem solving, teamwork, communications, critical thinking, creativity, literacy, leadership, foreign languages and emotional intelligence. “It really gets to the ‘soft’ skills,” said Dan Streeter, superintendent of Humboldt Unified School District (HUSD). Streeter stressed the importance of these “transferrable” skills in the 21st Century workforce, in addition to subject mastery and global engagement. Computer coding is taught at HUSD’s K-12 schools and the district also is beginning a twoyear roll-out of a computer science program at Bradshaw Mountain High School, Streeter said. Through the Mountain Institute Joint Technical Education District, students can graduate high school with an A+ Computer Certification. “Subject mastery is important, but we need to go beyond that to what students need to be successful in a time when such a rapid pace of change is occurring,” Streeter explained.

“Our district’s teachers have been focused on problem-based learning. They are working with rubrics that help critical thinking, collaboration, creativity and communication. Kids are having an opportunity to tap into things that they are passionate about. And we know that is a motivator for any of us. So a final grade is not just given to a student based on a product, but there now is a focus on the process that got us to that product.” Rather than asking young people what they want to be when they grow up, Casap suggests inquiring about the problem they wish to solve. “It doesn’t have to be a global problem. It doesn’t have to be world hunger. It could be how to make carts go faster or make quieter blenders. What do we need to learn to solve that problem? Who is solving that problem today and what did they learn? Who can collaborate to solve that problem? Where can you take classes to solve that problem? Who is following it on LinkedIn, Twitter and Facebook? What videos and documents?

You could go on and on, because you have the world at your fingertips.” The focus on problem solving “gets closer to what motivation is – purpose, autonomy, mastery,” Casap said. “Information has no value. It’s a commodity. What is important is how to use it.” When Google evaluates leadership skills, Casap added, “We mean, ‘Can you build consensus? Can you influence? Can you follow when someone else takes the lead?’ It’s a collaborative world… Whatever you build gets better when put in front of someone else… The world operates on a global scale… Real collaboration is the ability to ask good questions, change your mind and build consensus.” Streeter described a “mindset out there about the need for educational reforms. It’s important that we come to an understanding that education itself is not broken. The world is changing. It’s not about ‘reforming’ education; it’s about ‘transforming’ education.”

Casap agreed. “At the end of the day, nothing is more important than that we have great teachers in our classrooms, and the tools they need and [that] they have the space and autonomy to teach and experiment. The future classroom starts on Monday. It’s the next step, the next iteration, the next measure. The model is always building, always changing, always getting better. We use technology, use the Internet, use our best powers of what good education looks like and constantly innovate. Transformation has no end point. It’s just constant iteration. We are just getting started… We can do it inside our normal K-12 systems.” The labor force is moving from “manual to cerebral,” according to Richard Heath, executive director at the Northern Arizona University Campus in Prescott Valley. Opportunity exists for learners to “take advantage of all that is out there… You can’t put the genie back in the bottle.” QCBN

10 YEARS GOING FORWARD IN REVERSE

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Local Artist Brings Color to Prescott Airport

hanges at Prescott’s Love Field passenger terminal extend beyond upgraded aircraft and more flights. Airport Manager John Cox says the airport is making an eye-pleasing ambience upgrade as well. Local fine artist Ken Boskoff has been contracted to display more than 15 pieces of his original art in the passenger waiting area. His work is featured and will be available for sale, with a percentage of proceeds going to the airport. “The new look and colors on the walls inside the passenger loading area will be pleasing to our increasing number of airline customers,” said Cox. “The City of Prescott is focused on providing airline customers with a great experience, extending from the appearance of the waiting area, through their flight, to their final destination.”

A Prescott resident, Boskoff spent most of his life in Maui, Hawaii. He refers to his art style as “organic intuitive” modern abstract, influenced by his connection to island/ocean life and Eastern philosophy. “Island time is the heart and soul of island life and that is evident in my work,” he said. Working with mixed media on canvas, his abstract work is bold and energetic, featuring vibrant colors, and in some cases, he has added elements or texture to his work to make it three dimensional. Many of his pieces are large, some as big as five feet by eight feet. In March, Boskoff submitted his work for a juried exhibit with the Prescott Center for the Arts. His work was not only selected, but earned both “Best of Show” and “The People’s Choice” honors. He then became the featured artist at

the center for the following month. It was his first showing as a professional artist. Later in 2016, he was among 10 artists featured at the ‘Tis Art Center & Gallery, located on the town square in Prescott. ‘Tis is focused on representing exceptional fine art in Prescott. Boskoff will return to ‘Tis as a featured artist for a month beginning on Jan. 15, with a one-man show on the gallery’s Mezzanine level. Most recently, Boskoff returned from Berkeley, California, where he had his first private showing. His entire 18-piece collection in the showing was purchased by single private collector, resulting in a stunningly successful entry into the California private collector market. QCBN

Airport Manager John Cox welcomes artwork and artist Ken Boskoff to Prescott Airport. Courtesy photo

For more information about Ken Boskoff or to view his portfolio, visit bozkoart.com.

Phone 928.864.7440 Fax 928.226.0303 116 S Montezuma St. Suite K, Prescott, AZ 86303 troy@quadcitiesbusinessnews.com Web quadcitiesbusinessnews.com January 2017 Publisher Troy Bix Chief Operating Officer Tom Brecke Advertising Manager Paul Lancaster | 928-853-4389t plancaster@quadcitiesbusinessnews.com Editor Bonnie Stevens | 928-380-4349 bonnie.stevens@gmail.com Web Content Editor news@quadcitiesbusinessnews.com Copy Editor Carolyn Wendell | cwendell@gmail.com Design & Production Rob Ghosh Design | rob@robghosh.com

Contributing Writers Bonnie Stevens Patty McCormac Constance DeVereaux Josette Kubin Sue Marceau Frederick Michaels, Ph.D. Ray Newton Tom Vitron Starla Collins Contributing Photographers Kay Lyons, Bonnie Stevens, Ray Newton, Sue Marceau, Stacey Wittig, Veronica Tierney, Fresh Focuses Photography The Quad Cities Business News is a publication of Quad Cities Business News, LLC and distributed free each month to residents of Prescott, Prescott Valley, Chino Valley and Dewey-Humboldt. Reproduction of any portion of the publication is strictly prohibited without expressed permission. The publisher reserves the right to refuse any advertisements submitted to the newspaper and is not responsible for the claims of its advertisers.

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» AIRLINE continued from page 1 “We see major potential for our airline to provide increased airline service to people from throughout Central and Northern Arizona. They can park free at the local airport and not have to worry about commuting in heavy traffic to Phoenix and battling long waiting lines and possible flight delays or canceled flights,” he said. “Better than that, people can fly to either destination for a fare that’s cheaper than a speeding ticket.” One-way fares to Los Angeles start at $97. Non-stop flight time is estimated at 90 minutes. One-way fares to Denver start at $130. Flight time, including a brief stop in Farmington, New Mexico, is approximately two hours, 15 minutes. Round trips are available, too. Earlier, Prescott Municipal Airport Manager John Cox told council members that the city receives an annual federal subsidy of $150,000 to provide what is called “Essential Air Service” to the greater region. Cox said, “That amount is determined by the number of enplanements – passengers flying – annually. Once an airline has 10,000 or more annual enplanements, the subsidy goes to $1 million. Our records show that we’re near that threshold now, and with the increased number of flights and the new route to Denver, we don’t think it will be long at all until we receive the larger subsidy.”

Major Marketing Effort Directed at Quad Cities Previously, in exclusive comments to Quad Cities Business News, Howell stressed that GLA “…was focusing on working with your community and region to grow passenger enplanements. We are emphasizing the promotion of Prescott and the region and in growing the existing service to Los Angeles. Going from a nine-seat aircraft to one with 30 seats and more flights will certainly allow more passengers to take advantage of our air service. “ He said airline executives will soon direct major marketing promotions throughout Central and Northern Arizona. “We’ll be working with

the airport and many others to create increased awareness of advantages of flying with GLA.” He said recent research has demonstrated that Prescott has a strong tie to the Los Angeles basin area. “LAX is a great international hub and also offers many destinations domestically.” Howell pointed out that initially, GLA will have only limited service to Denver – twice a week, on Wednesdays and Saturdays. “Even so,” he said, “research shows that a large number of passengers want to fly to Denver, where they can connect with other flights that take them to the Midwest and East Coast.” GLA serves 13 airports in seven states: California, Arizona, Colorado, New Mexico, Kansas, South Dakota and Wyoming. The home office is in Cheyenne, Wyoming. Howell said GLA will hire another two or three local employees to accommodate the anticipated passenger increase and airplane maintenance. Currently, GLA has six local employees – three full-time and three part-time. Howell pointed out another advantage GLA can offer passengers. “We have a United Code share, and we have interline and baggage agreements with American Airlines and Delta. What that means is passengers can transfer between us and other carriers without going to baggage claim to recover bags and [can] avoid the TSA hassle.” The larger aircraft Howell mentioned are Embraer EMB Brasilia twin-engine turbo-prop airliners. They are equipped with restroom facilities and will have a flight attendant. Passengers can expect water and other beverages to be served on all flights. “We have always believed in the Prescott area and its demand for more seats. We now are in a position to add this aircraft, which will allow the market to grow exponentially.” Howell emphasized that GLA does not have additional fees for luggage. The airline will continue using its 19000 Beechcraft 19-seat turbo-prop planes, too.

Airport Preparing for More Traffic “I view this renewed focus on increased

Great Lakes Airlines President Chuck Howell and ERAU Robertson Safety Institute Director Erin Bowen, Ph.D., examined the study about Prescott’s air service. Photo by Ray Newton

flights, introduction of larger aircraft and increased service as an indication that Great Lakes considerers Prescott a focus airport,” said Cox. “As Mayor Oberg has stated on numerous occasions, the public is now granted an opportunity to ‘vote’ their feelings on the upgraded transportation services through their ticket purchases for additional flights to LA or Denver. Our airport staff is preparing the terminal for increased traffic and more efficient flow of arriving and departing passengers.” Kathy DeFrietas, GLA station manager in Prescott and a 14-year employee of the airline, said she has heard nothing but positive comments from people who fly in and out of Prescott. Retiring Prescott Chamber of Commerce CEO David Maurer is enthusiastic. “This is the best announcement in recent years. More flights, larger airplanes and two major destinations. Great news for Prescott airline passengers.” Saying that he anticipates even more tourists

than before because of the increased air service, City of Prescott Tourism Director Don Prince said, “We know many of our residents have personal and business relations in the Los Angeles area. We also know that many make national and international flight connections at LAX. Los Angeles is our most important inbound tourism market outside of Arizona. With larger aircraft, better service and more frequent flights, we fully expect passenger traffic between Prescott and Los Angles to increase. The city will be working with the airport and GLA to get the word out about these new flights to LA and Denver.” QCBN For more information about the airlines, flights or tickets, visit GLA’s website, flygreatlakes. com, call 800-554-5111 or contact local GLA manager Kathy DeFreitas at 928-771-0065.

Study Supports Expanded Airline Service By Ray Newton, QCBN

comprehensive statistical research report prepared by Embry-Riddle Aeronautical University (ERAU) provided substantial data that helped persuade Great Lakes Airlines (GLA) officials to expand its passenger services in the Quad Cities area. Key findings from the detailed research report indicate that Quad Cities residents will take advantage of the increased number of flights offered by GLA at Prescott Municipal Airport. Conducted during October and November of this year, the study had 766 people respond to a 12-item questionnaire. Respondents ranged in age from 18 to 78 or older. The tabulated responses revealed what respondents thought would be desirable for flights to and from the Prescott Airport. Among those empirical findings were these: n Most people who fly build their flight itinerary upon availability of preferred flight times, non-stop flights, on-time arrival, reliability of scheduled service and total travel time involved. n Other factors include costs of flights, convenience and access to the final destination. n Most passengers from Prescott – 74 percent – traveled for pleasure, not business.

n The majority of travelers were in the age range of 48 to 67. n The most preferred destination (31 percent of respondents) is the West Coast. The second preferred destination is the Pacific Northwest, with 17 percent. Third is the Northeast and East Coast, with 12 percent. The Great Lakes area and the South each had 10 percent of respondents. n A significant number of travelers, 21 percent, are students of local colleges or universities. Special emphasis was given to the finding that 51 percent of college students flew more than five times a year. n A major finding: Yavapai County residents would prefer to fly out of Prescott provided they could get to their final destination within a reasonable amount of time and on time. Additional results and recommendations are available through ERAU at the Robertson Safety Institute. The study was requested in August by Quad Cities community leaders. Dr. Erin Bowen, director of the Robertson Safety Institute at ERAU, coordinated the research methodology and design of the questionnaire. Eight senior students under Bowen’s guidance collected, complied, analyzed and prepared the final statistical report, which was presented to the Prescott City Council on Dec. 13. Those results were factored into the Council’s endorsement of the expanded flight schedule for Great Lakes Airlines. QCBN

Great Lakes Airlines officials (l to r) Charles Howell, president; and John Freeman, regional director of stations; were joined by Jessi Baker, staff member at Prescott Municipal Airport, and Kathy DeFreitas, GLA station manager in Prescott. The four attended the Prescott City Council meeting, which endorsed expansion of flight services by GLA. Photo by Ray Newton

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January 2017 www.quadcitiesbusinessnews.com