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Janaury 2017

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Inside: Getting Organized for 2017 p. 3 Coffee Shop Serves Tech Support p. 6 Community Profile: Lori Anna Harrison Positioning Luxury Developments p. 10

Getting to Net Zero Flagstaff builders tackle challenges of constructing energy-saving homes By Betsey Bruner, FBN

strong beam of late-afternoon light blasted across the San Francisco Peaks and illuminated straw-colored fields in the Doney Park area of Flagstaff. Stiff breezes carried the cold from patches of November snow on the highest peaks and chilled construction sites, including one particularly ambitious project by High Caliber Construction: an innovative Net Zero Energy Home at 11793 N. Highway 89

that will produce as much energy as it consumes through renewable resources. The 3,300-square-foot home is the brainchild of a father and son team, Aaron and Evan Womble, owners of High Caliber Construction. The company began operation in February 2009 with the mission of “setting the standard in the green building industry through innovative design,” according to its website. Between them, the two men have nearly 50 years of combined experience in commercial and

residential construction. “It’s my and my dad’s house,” Evan Womble said. “We’re going to live in it, and it’s going to be our showcase.” Some of the special features of the home are an attached guesthouse and a 2,000-square-foot workshop. Also included are a total of six bedrooms, four bathrooms and two kitchens. Aaron, 55, will be living there with his wife, Stefanie, and Evan, with his wife, Heidi. Continued on page 43

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Locally Owned Businesses Move in to the Flagstaff Mall By Starla S. Collins, FBN

F Jack’s Antique owners Vivian and Jack Delaporte showcase unique art and collectibles in their shop at the Flagstaff Mall. Photo by Starla Collins Janaury 2017 | Issue 1 Volume 10

lagstaff’s only large-scale mall has seen its share of growing pains in the past four decades – from new and thriving to survival mode to expanding and growing outside its walls, literally. Today, The Marketplace includes more than 70 retail stores, restaurants and dining options, activities, home, garden and building merchants, auto dealers and the new Harkins 16-screen Cineplex. “We want the mall to be a ‘destination place’ for all Northern Arizona residents and visitors,” said Bonnie Bouschet, manager. “We are centrally located, easy to find and have plenty of parking. Our patrons can have a great shopping experience, enjoy great food, indulge in a massage or pedicure and more. Our goal is to bring the retail stores our customers want, while supporting the local economy.” Shoppers can find many of their favorite chain stores at the mall, as well as some local, homegrown businesses. The variety comes from

the management’s commitment to both seasoned and new businesses. The following are a few locally owned, non-corporate or non-chain businesses that have chosen The Flagstaff Mall as the best place to set up shop:

Jack’s Antique When Jack and Vivian Delaporte started buying collectibles for their new home, they never dreamed three years later they would be spending their days and nights at the mall. Like many small business owners, they did not set out to open a business, but their passion for finding and buying art, collectibles, antiques and furniture opened the door to do just that. Jack’s Antique opened on Aug. 15, 2015. “We always thought the mall would be a prime location, but weren’t sure we could afford it,” Jack said. “We were really surprised at how affordable the space was and the management was very supportive. As soon as we saw the Continued on page 42

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Creating the Optimal 2017 Business coaches suggest planning out budgets, identifying goals, checking back often By Patty McCormac, FBN

ow that the holiday madness is over, business consultants suggest taking some time to get organized and set goals for the New Year, both for your business and yourself. Suggestions include budgeting, journaling and helping employees help the company.

Identify the Budget When asked what the single most important thing to do when making plans for the New Year, T. Paul Thomas, a veteran CEO, business leader and professor at Northern Arizona University, says it is putting in place your financial plan and asking for help doing it. He emphasizes that it is important to include the opinions of everyone in the company, whether there are 50 employees or thousands. “It is called Bottom Up Budgeting,” he said. “You have to have a way to get everyone engaged in it.” Department members identify what they want to focus on, how much money it will take and then, they can plan for the year. “It rolls its way up to the top,” Thomas said. Once the plan is in place, it is important to

meet with department heads each month for an update to make sure they are on track. “If I get to do two things, it would be to really focus on employees,” he said. “I am always blown away by employees and how very little it takes to make them happy.” Thomas, who has worked all over the world and for several major companies, says whenever he went to work as a CEO for a new company, he interviewed everyone. He asks what they do in order to “learn how they see their role in the company.” He asks how many times they have thought about leaving and why. “That shows me their frustrations with the company.” And finally, he asks if the person were the CEO, what three things he or she would change immediately. “That tells you the issues as they exist right now.” He continued, “If you take care of your employees, everything else gets taken care of. They will take care of the company and they will grow the business more than any plan you put together.”

The Power of Words In order to get organized to be productive, Dr.

NAU business professor T. Paul Thomas recommends focusing on finances and employees. Courtesy photo

Stacia Pierce starts journaling. “I start out by setting goals in my journal and looking back at it at least every month,” she said. “You would not believe what a difference it makes.” She warns that if a person does not review the goals frequently, he or she might lose focus. “Life happens. Distractions happen. If you don’t review your goals, half of the year will be gone and then you say maybe this is not going to happen. Reviewing goals frequently helps keep

you in alignment.” Next, Pierce, an Orlando-based motivational speaker and life coach who has helped thousands set, define and reach their personal and professional goals, suggests choosing a word for the year. “Use this word daily. Create activity around the word. Ask yourself, ‘Do I need more rest? Do I need to be more productive?’ Whatever you need. Create an affirmation around the word,” Continued on page 39

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Root Public House serves up a roasted vegetable salad.

Courtesy photo

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very year, Baum+Whiteman, an international food and restaurant consulting company, publishes a “Hottest Food & Beverage Trends” forecast for the nation. We at Flagstaff Business News wanted to see how Northern Arizona restaurants stack up to the national trends. Here are a few of the consultant’s forecasts:

Cauliflower Marches On Baum+Whiteman says vegetables will extend their domination of the dinner plate. Evidence of Flagstaff’s veg-centric dining can be seen at Shift Kitchen + Bar, which offers vegetable-filled plates that change seasonally but could include the Warm Brassicas Salad or an All-Farm dish that features greens from a local farm, red kale, chard and garlic. You may add a duck egg for $3. (The restaurant also offers fish and meat dishes.) Root Public House, a recent arrival in Flagstaff, seems to be latching on to the vegetable-forward concept with small plates such as Hoppin’ Jack black-eyed peas, blistered Shishito Peppers and Roasted Vegetable Salad pushing the fish and meat suppers to the bottom third of the menu. Roasted peppers are also making a play on appetizer lists at places like Buster’s in Flagstaff and Salt Rock Kitchen at Amara Resort in Sedona, which also offers a fun spin on the vegetable trend with a make-it-yourself Guacamole Kit. The report states, “It is no secret that Americans are eating less meat (26 percent of consumers said so last year) ... that vegetarian/ flexitarian diets [are] going mainstream ... and that vegans increasingly are gaining respect.” Northern Arizona’s Jonathan Netzky saw this trend coming when he developed Tepa

Burger, a plant-based meat substitute. Tepa Original’s southwest flavor comes from indigenous ingredients like locally-grown Tepary beans, fire-roasted sugar chilies and their own High Mountain Sweet Kale. The meat substitute is created in Flagstaff and shipped to restaurants and food services around the country. In Northern Arizona, you can find it at Brandy’s, Bright Angel’s Harvey House Café, Diablo Burger, Horsemen’s Lodge, Mama Burger and Proper Meats.

Artisan Butchers Strike Back Baum+Whiteman calls establishments that marry an artisan butcher shop to a restaurant “resto-butchers.” There, you can buy the raw cut of meat and take it home or have the chef cook it up and serve it on the premises. There are butcher-to-table establishments in Baltimore, L.A., Montreal and New Orleans, but they should have named Proper Meats + Provisions in their report. The Flagstaff artisan butchery contains a 10-seat eatery and offers creative cuts of meat. The Arizona meatery showcases farm-raised meats, poultry and cured products.

Breakfast is the New Brunch The report points out that breakfasts, once with smooth and soothing textures, are trending to include crunchy and crispy bites of fried chicken, chorizo and coarse whole-grain cereals. “The national obsession with fried chicken has invaded formerly soothing breakfasts,” the experts detail. Flagstaff is again on top of things with Field House Chicken and Waffles, where guests can order fried chicken for breakfast, brunch or dinner. Another breakfast trend is portable breakfast sandwiches. Macy’s European Coffee House serves its version on a croissant. Twin Arrows offers the Double Continued on page 40

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Sabrina Ovialt, Trevor Rogers, Jon Gannari, Samantha Krechel, Kyler Boswell, Emmett Morrison and Made Norwood offer coffee and technology solutions at The 109.

Serving Up Coffee and Tech Service The 109 opening soon on Leroux Street By Patty McCormac, FBN

icture yourself walking into, say, a Verizon store. You can look at phones and ask questions of the techs working there. When you finish with your business at Verizon, you walk out. But at The 109, you can stay, have coffee and use the Wi-Fi. Far removed from the traditional phone business where customers walk in, get what they need and walk out, at The 109 customers may not walk out right away. They may linger. “At 10 a.m. on any weekday morning, all the coffee shops are filled and you can’t find a seat,” said Nicole Edgington, commercial director of The 109, a new coffee shop with a twist that is opening in downtown. “We are going to make this a very local, friendly kind of gathering space where people can come in and talk to a tech expert and have a cup of coffee from a local roaster. People can come in and hang out, use the Wi-Fi, study or work,” Edgington said. “We have a cozy fireplace and we serve some awesome coffee and we have a coffee bar with anything they want. We sell pastries from a local bakery.” “Flagstaff is a coffee town. Locals here are looking for coffee options,” said Samantha

“We have a cozy fireplace and we serve some awesome coffee and we have a coffee bar with anything they want. We sell pastries from a local bakery.” – Nicole Edgington

Krechel, a Northern Arizona University alumna and marketing manager. “We are setting ourselves apart and offering a customer experience that is truly unique,” said Edgington. “We are creating an experience for our customers where they can use their laptop, stream music or connect with other people.” There will be a soft opening soon and a grand opening in February. “People are already waiting for the door to open,” said Krechel. The capacity of the coffee shop is 60 and there will be 11 employees, between baristas and techs. The shop’s first local art installation will take place during the grand opening at the First Friday Art Walk, Feb. 3. There will be a raffle benefitting Big Brothers Big Sisters. The business also has been supporting NAU. “On Nov. 28, we had our own football game, which we sponsored,” Krechel said. “We shot t-shirts up in the stands. We were playing music and interacting with the community.” On Jan. 22, The 109 will sponsor a basketball game. “We will be doing fun events, including a basketball hoop competition,” she said. “Our partnership with NAU will continue all year with all the sporting events.” Naked Mobile is the network service provider at The 109. The company says “naked” refers to service that is straightforward and affordable, making it highly attractive to today’s savvy, price-conscious mobile consumers. “We want to be a different type of carrier. We want to beat the others in price and customer service and provide a place that makes customers feel at home, where they are welcome to stay, hang out and ask questions of a tech who will be in the building.” FBN The 109 is in downtown Flagstaff at 109 N. Leroux Street. To learn more, visit Naked Mobile online or drop in for a cup of coffee.

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Empowering Girls with Financial Confidence Women and men view money differently; advisors promote early education, discipline, planning By Sue Marceau, FBN

irls in America are exceedingly optimistic about their futures, career opportunities and having it all, despite their own admission that they “lack the financial confidence and knowledge to achieve their dreams.” That is according to a 2012 nationwide survey by The Girl Scout Research Institute (TGSRI) about girls’ confidence, attitudes and experiences with money. “We need to help girls figure out their best path to career choice, money management, financial success and mastering savings and investments,” advised Nancy Jauregui, owner of Grand Canyon Financial Services in Prescott. “Girls need to learn financial negotiation skills for everyday living, including the value of their professional contributions for wages and benefits.” Through their lifetimes, women statistically experience more sole-earner households, higher health care costs, lower income and more parttime employment. Those and the following facts are reported in “Women in America,” a 2014 narrative from the U.S. Department of Commerce. Marrying later, having fewer children, giving birth to their first child at older ages and

raising children without a spouse are noted. Women also are more likely to live in poverty, mostly because of lower wages from career paths outside of science and technology. Despite higher rates of college graduation and achievement of advanced degrees, girls in general remain significantly disadvantaged in math and science. Educational differences by gender arise at a young age, when girls excel verbally and boys begin to think more spatially. Girls outscore boys in reading assessments and underscore them in math. Schools offer programs for the reading and language disparity for boys, but often fail to remediate mathematics challenges for girls. Lifestyle and educational trends signal a lifelong need for the most effective management of earning, spending and saving among females of all ages. Families headed by women “have far less income” than married couples because women earn less in general and two-earner households command higher earnings, the Department of Commerce study concludes. When asked about their first memories of money, men and women answer in ways that confirm disparities established from a young age, according to Eric Souders, an accredited wealth management advisor with Ascendant

Sisters Haley and Sierra Lynch sell Girl Scout Cookies during the annual spring fundraiser, where young girls learn life lessons in finance and business. Photo courtesy of Debbie Lynch

Financial Solutions in Flagstaff. The outcome over a lifetime is women “being paid less and devaluing their own work.” Men approach money in terms of “what they did for it and what they can get for it,” Souders explained, while women describe “saving and not spending and [managing] on their own.” This difference has vast implications into

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adulthood, as employers equate salary and benefits to work performed. Men negotiate compensation in terms of “what’s in it for me,” Souders cautioned, as opposed to women’s more collaborative “what’s in it for us.” Women see the relationship with the employer as “a give and take. I see that a lot. Women Continued on page 39

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Nature Girl Pursuing American Dream for Home Builders, Sellers, Buyers Lori Anna Harrison is creating jobs as her real estate marketing firm has grown by 137 percent in the last year By Bonnie Stevens, FBN

lagstaff native Lori Anna Harrison’s life could fill a whole season of “Lifestyles of the Rich and Famous.” She has lived all over the world in places like the Netherlands, Thailand, Costa Rica and even on luxury yachts (she was part of filmmaker Steven Spielberg’s crew that sailed across the Atlantic Ocean). She knows a thing or two about what it means to live well and understands the power of beautiful surroundings. She speaks the language of luxury. Harrison’s view of the American dream is big. She plans to achieve that bigness for her business, DLP Marketing, and her clients – developers and real estate agents – as she helps them connect buyers with their dream homes. This year in particular, her company is well positioned for success, as Phoenix is projected to be the top housing market in the country, according to a new report by Realtor.com. “We’ve always known that Arizona is a very desirable place to live and the numbers will be demonstrating that in 2017 as the market takes its biggest recovery step since the Great Recession,” said

Harrison. “For our clients in the Valley, price gains are expected to increase 5.9 percent and sales growth by 7.2 percent. We anticipate housing markets in Flagstaff, Prescott and Tucson to benefit as well. Our job is to capitalize on this activity for our clients.” Harrison’s young company, DLP Marketing, already has experienced outrageous growth. In 2016 alone, it grew more than 137 percent with a footprint stretching beyond Arizona and into Texas, New Mexico, California and Colorado. To understand Harrison’s success in the competitive real estate marketing industry, it is helpful to trace her steps and appreciate her passion and fascination for living spaces. Born and raised in Flagstaff, Harrison has fond memories of riding bikes around Mount Elden with her dad. “The Skyline community was being built when I was a kid. We would walk through the houses as they were being framed and imagine the beautiful homes they would become.” Harrison was so intrigued with the new construction taking shape that she would buy stacks of Architectural Digest from the Goodwill on Beaver Street, find floor plans and draw in the

Lori Anna Harrison, fourth from the left, and the team at DLP Marketing are preparing for an active 2017 in the real estate industry. Courtesy photo

furniture. “I’ve always loved real estate.” While attending Coconino High School and serving “Hungry Man Specials” at popular local restaurant Mike and Ronda’s, Harrison began taking classes for her real estate license. She also earned an undergraduate degree in accountancy, which she used while working for Arthur Andersen. Her knowledge of business, craving

for adventure and zest for all things real estate took her to Southern California where she earned an MBA with a marketing emphasis at San Diego State University. She worked in marketing and design for Shea Homes and sold property for Coldwell Banker in Costa Rica during the Great Recession. For years she commissioned and Continued on page 38

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Little, Bright Space Rock Gives Astronomers Practice Rapid response for assessing near-Earth asteroids may one day save lives By Bonnie Stevens, FBN

etails about one of the smallest and brightest asteroids ever found are now being released, but perhaps the most significant discovery is how fast astronomers could get “on sky” with telescopes to observe a near-Earth asteroid and assess its impact risk. 2015 TC25, as it is known, hurled past our planet last fall. It was discovered in the night sky by a telescope near Tucson through a project called the Catalina Sky Survey. Within 24 hours, telescopes in New Mexico, Arizona and Hawaii were pointed at the asteroid to better understand it during its fly-by. “We had a really short window to be able to actually follow up with this object and study it in any meaningful way. And I think that was really one of the remarkable things that we were able to achieve with the study,” said Lowell Observatory astronomer Nick Moskovitz. Through a sequence of images captured by Lowell’s Discovery Channel Telescope southeast of Flagstaff, astronomers were able to make precise measurements about its elongated shape and other characteristics. “Those images allowed us to look at how the

brightness of the asteroid changed over time and that brightness change is attributable to the fact that we have this potato-shaped object that’s rotating,” said Moskovitz. “So, as the object rotates, it gets brighter, fainter, brighter, fainter, brighter, fainter, and we were able to measure those brightness modulations and those tell us that this object was rotating with a rotation period of about two minutes.” Moskovitz says the six-foot long asteroid reflects about 60 percent of the sunlight that falls on it. Its surface is believed to be similar to rare, highly reflective meteorites called aubrites, which are made up of silicates formed in an oxygen-free environment. Because asteroids are remaining fragments from the formation of the solar system, this information sheds light on what was happening in the universe four-and-a-half billion years ago. “In this particular case, this asteroid is telling us that there were places in the early solar nebula – the ring of gas and dust that surrounded the young sun – that were very oxygen poor, and that’s important because that’s a key benchmark for the conditions in which the planets themselves formed.” Small near-Earth asteroids such as 2015 TC25 are in the same size range as meteorites that fall to Earth. Astronomers discover them frequently, but not very much is known about them, as they are difficult to see. “If we can mobilize our resources and have telescopes posed at these objects before they hit,

Planetary astronomer Nick Moskovitz stands next to a meteorite found at the impact site of Meteor Crater. The heavy nickel and iron space rock is on display at Lowell Observatory. Photo by Kay Lyons we can provide key information for impact hazard assessment, like the mass and density of these objects, which is pretty crucial for understanding what type of damage would be imparted if the object actually hits. We can provide the proper physical characterization and physical data that will inform any political decisions that might need to be made about, say, evacuating a city or

moving people out of the way of an incoming trajectory.” 2015 TC25 came within about 100,000 kilometers from the Earth, which is close in astronomical terms. This is the first time astronomers were able to record optical, infrared and radar data on such a small asteroid. FBN

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Snowbowl’s New Chairlift Offering Views, Speed Skiers, elected officials, business leaders welcome Snowbowl’s Grand Canyon Express By Stacey Wittig, FBN

“

This is the biggest lift of all the projects we’ve done in North America this year. And that includes Vail and Jackson Hole,” said Jon Mauch from Leitner-Poma of America at last month’s celebration of the opening of Arizona Snowbowl’s new lift. “The Grand Canyon Express is the largest in terms of length, vertical, slope length and horsepower,” Mauch, sales and marketing director of the Grand Junction, Colorado-based firm detailed later in an interview with Flagstaff Business News. The opening celebration for the Grand Canyon Express lift, Arizona’s first six-person chairlift, was held on Saturday, Dec. 10. The ceremony included a ribbon cutting by the Greater Flagstaff Chamber of Commerce and a champagne christening by Tonia Coleman, wife of James Coleman, managing partner of an investment group that owns Arizona Snowbowl and four other Southwest ski resorts. The new high-speed, detachable lift and last year’s addition of the Humphreys Peak lift are part of the nearly $10 million in mountain improvements across a multi-resort capital

campaign made by the largest ski area collective in the Southwest. The group includes Purgatory Resort and Hesperus Ski Area (CO), Arizona Snowbowl (AZ), Sipapu Ski & Summer Resort and Pajarito Mountain (NM). The Grand Canyon Express, Arizona Snowbowl’s first high-speed chairlift, was named for the views of the North Rim of the Grand Canyon from the lift. The Grand Canyon, which is 62 miles away, is visible to the north as skiers and snowboarders ride the chairlift. The pinkish North Rim of the Grand Canyon can be seen from the mountain slope because it is approximately 900 feet taller than the South Rim. “We appreciate all the support of local businesses – we couldn’t do it without you,” said James Coleman. Coleman and his family; Mauch and Jean-Francois Mugnier, vice president of Leitner-Poma of America; Pat McGervey, Coconino National Forest; Flagstaff Mayor Jerry Nabours; and Julie Pastrick, Chamber CEO, were some of the dignitaries at the celebration. “Flagstaff has been a ski town for over 75 years. We’re going to respond to the growing population in Arizona that wants winter recreation opportunities,” said Arizona Snowbowl General Manager J.R. Murray. He recognized Pastrick for encouraging improvements to the resort. “The Flagstaff Chamber of Commerce was the first to support the master plan. The Chamber has led the way and has been the hood ornament for local support,” he said. After the ceremonies, participants rode the

Community leaders officially opened the Grand Canyon Express chairlift on Dec. 10.

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was less than 28 months ago that the partnership announced that they were going to purchase Arizona Snowbowl. According to Murray, projects for next season include replacing the Hart Prairie double chairlift with a four-person chairlift. “This project will greatly increase the uphill capacity and reduce lift wait times for beginners,” he said. That chairlift will be easier to load and unload and enhances Arizona Snowbowl’s disabled skier program by accommodating specialized equipment. Improvements for the 2017-18 season at Arizona Snowbowl, one of the oldest continually operating ski areas in the country, will also

smooth and quick lift to an elevation of 10,900 feet to capture views of Arizona’s most famous landmark. The ride takes less than six minutes to get to the top of the lift when operated at full speed. The six-pack lift, powered by twin Cummins 500-horsepower diesel engines, can transport 1,800 people per hour to the Midway area. “The Grand Canyon Express is an incredible machine,” said Arizona Snowbowl Project Manager Dale Haglund, who recognized Flagstaff’s Shaum Electric as playing an important role in the construction project. “James Coleman and the partnership have put the money forward to make a lot of improvements right up front.” It

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Exceptional People. Exceptional Care.

Relieving Dental Pain By Bryan Shanahan, D.D.S.

Celebrating our CRNAs Certified Registered Nurse Anesthetists Week Jan. 22 - 28

ou and your dentist have a range of options for addressing pain, including medication. When choosing a pain medication, you might consider: n The level of pain you are having or are likely to have. n Whether the pain is acute (expected to last for a short time) or chronic (happening for a longer period). n Your health history (including past or current conditions). n Other medications you are currently taking (including over the counter ones). (Note: Any medication has the risks of causing side effects.)

OTC Drugs

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OTC pain medications can be bought without a prescription and include nonsteroidal anti-inflammatory drugs (NSAIDs) and acetaminophen (Tylenol). Examples of OTC NSAIDs include ibuprofen (Advil or Motrin), naproxen (Aleve or Naprosyn) or aspirin. Some of these drugs may be better suited than others for treating certain types of pain. For example, naproxen may relieve pain longer than other medications in some people. This could be helpful when taken at bedtime, offering a better chance at a good night’s sleep. Sometimes using two of these drugs together may boost the effect of either used alone. For example, some study results show that ibuprofen and acetaminophen taken together may improve pain relief after third-molar extraction. At times, though, two drugs taken together may react poorly. People who have had a heart attack or atrial fibrillation, which is a type of irregular heartbeat, and are taking a medication intended to prevent blood clots, like aspirin, may be at increased risk of serious bleeding, high blood pressure or more serious cardiac reactions when prescribed an NSAID. People with asthma and kidney disease also should be cautious about using NSAIDs.

Prescription Drugs Some OTC medications, such as ibuprofen and naproxen, are available in higher dosages and need to be prescribed by your dentist or physician. Opioids also require a prescription. Opioids may be combined with an OTC medication or used on their own. For example, Vicodin is a combination of the opioid hydrocodone and acetaminophen, and OxyContin (also known as

oxycodone) is an opioid that is used alone. Some people find that opioids make them sleepy. If this is a problem for you, you may have to make adjustments like not driving while using this medication. Because opioids are narcotics, there is also a risk of developing an addiction to the drug. This is one reason to share with your dentist any problems you have had or currently have with drug or alcohol abuse.

Taking Prescription Drugs Safely Take your medicine exactly as directed. Also, remember, your prescription is written for your use only. It can be harmful or even fatal when used by someone else. In fact, it is against the law to give narcotics (like opioids) to another person. Tell your dentist if you are or will be taking any other medications (even OTC medications), because some combinations can be dangerous. For information about how to store or dispose of unused prescription medications, visit the American Dental Association’s website for patients at mouthhealthy.org/drugdisposal.

Talking to Your Dentist About Pain Mediation When you talk to your dentist about pain relief, be sure to tell him or her about any medications you are taking and provide a full health history (including drug or alcohol abuse). This information will influence the type of pain relief that is right for you. Make sure you understand how often you should take your medication and whether there are any special instructions for its use (for example, whether you should take the medicine after a meal). Always follow your dentist’s instructions, whether you are taking an OTC or a prescribed medication. If you find that the recommended medication is not relieving your pain or is causing unusual side effects, call your dentist. Because a number of medications are available for controlling pain, he or she might be able to suggest another option that is better suited for you. FBN Dr. Bryan Shanahan attended NAU and has practiced general dentistry in Flagstaff for more than 20 years. He can be reached at bjshanahan@aol.com.

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Janaury 2017

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Shareholder Activism: A Year in Review By Eric Souders

s a shareholder, the companies that you own are accountable to you. Owning one share gives you the right to vote on resolutions that appear on the annual ballot. If you own more than $2,000 of shares, you have the right to put a resolution on the ballot. Resolutions often ask for more disclosure, changes in corporate behavior or implantation of new policies and procedures. However, if you own shares in a mutual fund, the fund company votes on your behalf. You might want to ask your fund company if it is voting in a way that you would agree with. Most often, fund companies vote as recommended by the company’s board of directors. In 2016, there were 314 pending resolutions for votes, about the same amount for 2015, according to the annual As You Sow Proxy Preview. Investment firms dedicated to socially responsible goals filed more than 30 percent of those resolutions. Faith based investors, pension funds, schools, foundations and unions shared the remaining 70 percent. For many years, environmental issues have dominated and even ticked up this year to 33 percent of the resolution count with a focus on climate change related resolutions. Political and lobbying contributions have become an important issue for filers over the past several years, making up 26 percent of the ballot resolutions. Human rights and labor issues, 18 percent of resolutions, was another key theme for 2016.

M A K E

The Paris Agreement, reached in December 2015 to deal with the impacts of climate change, had a major role in defining the resolutions around environmental issues. Although governments negotiated and signed the treaty, it will be up to corporations (that will implement the policies) to comply. Shareholders and companies alike look at the financial realities of a changing climate. In order to stay below a two degree C increase, the global carbon budget is limited to 565 CO2 gigatons over the next 25 years. This represents only 20 percent of the available reserves. If there is global agreement to protect the viability of surviving on this planet, there will be serious financial impacts for both producers and consumers of fossil fuels. Already, climate related events are affecting global GDP by one percent. As the temperature rises we can expect more economic setbacks. Resolutions on ballots ask for strategic risk mitigation plans that respond to fuel price increases, decreased demand and the possibility of stranded fossil fuel assets driven by global agreement to mitigate carbon emissions. Much of these assets, yet to be mined or drilled, represent up to 80 percent of producers’ balance sheets and if stranded, may put extraction companies out of business. Additionally, carbon accounting is a hot topic brought to shareholders’ attention. These proposals request the measurement of a corporation’s carbon emissions and a means to reduce those emissions. Now that Oklahoma is the earthquake capital of the world, several resolutions for hydrau-

lic fracturing companies requested reports on environmental and community impacts of their operations. Methane emissions were another important resolution topic for gas drilling companies. Natural gas may have lower CO2 emissions than coal, but the methane released with it has an 86 times greater impact as a greenhouse gas. Several resolutions pushed utility companies to expand their distributed renewable energy systems through rooftop solar installations and several large retailers were asked to generate more of their own power through renewables. The second theme for this year was found in more than 100 proposals requesting that companies disclose their “dark money” and political and lobby spending to influence elections and regulation. According to Timothy Smith of Walden Investments, a record breaking 1.2 million people have signed petitions and letters to the Securities and Exchange Commission calling for them to require disclosure of political expenditures. Public sentiment is supporting the shareholder proposals for more transparency. While 150 companies have begun to provide meaningful disclosure of their political spending, many more companies are not willing to report the financial support they give to lobbying and trade organizations such as the American Legislative Exchange Council, the American Petroleum Institute and the Chamber of Commerce. These kinds of organizations are the conduits for the “dark money.” Shareholders are also holding companies

accountable for the corrosive effects of income inequality on America’s economy. Resolutions asked for disclosure on executive pay to median pay comparisons and closing the pay gap for women in tech and financial firms. Minimum wage policies were also a topic of resolutions at a few national retailers. Human rights issues have been a longtime concern of shareholders. Resolutions this year addressed poor working conditions at poultry processing plants in the U.S., as well as in supply chains around the world employed by U.S. companies. A resolution at four transportation companies is requesting their truck drivers to be trained as human trafficking lookouts. In addition to the ballot resolutions, there has been a recent increase in shareholder engagement with companies outside of the annual voting process. This kind of shareholder activism is how we shape the world in which we live. FBN Securities offered through Geneos Wealth Management, Inc. member FINRA/SIPC. Advisory services offered through Geneos Wealth Management, Inc. and Ascendant Finacial Solutions. Eric Souders, AWMA, is an Accredited Wealth Management Advisor at Ascendant Financial Solutions. Look for his video series “What’s Up With the Economy?” on YouTube.

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A Moment in Flagstaff History

From Oysters to Posole: A Century of Dining at Hotel Weatherford By Henry Taylor

he New Year has brought a new food and beverage director, Doug Evans, to the Weatherford Hotel. Evans has been the head chef at notable restaurants such as Café Olé in Maui, the Azul Restaurant and Lounge at the Westin La Paloma Resort in Tucson and the Flagstaff Ranch Golf Club. We are so thrilled to have him on our team as we continue the century-long tradition of serving up some of the most popular food in the region! When the hotel opened on the first day of 1900, there was a Chinese restaurant in the basement. Hot meals were cooked on a woodfired stove, which helped warm the guests. The late Flagstaff astronomer Henry Giclas told us his New Year’s day tradition was eating oyster stew with his father there. That restaurant operated for years, but oddly, change was coming with the invention of the telephone. When the first transcontinental telephone service came to Flagstaff in 1909, John W. Weatherford created a building to house it, right next to the hotel on Leroux Street. It was a small brick building with a three-bay façade of red Coconino sandstone. The Telephone Exchange served its

purpose until the 1930s. Then the front was stuccoed over in a modified art-deco style and the building became the La Brea Café. In the 1940s, the space was leased to Peter Wong, who created an iconic Chinese-American restaurant called the Weatherford Café. He and his family owned and operated the popular diner until the early ‘80s. In 1982, the Weatherford Chef Doug Evans Café was incorporated into Charly’s, which opened as a small pastry shop in the lobby of the hotel in 1978. The exterior façade of the Telephone Exchange was restored to its original sandstone exterior and we renamed the building the Exchange Pub to honor its original use as Flagstaff’s first Telephone Exchange building. The casual ambience of the Exchange Pub, along with Charly’s dining room next door, is reminiscent of Flagstaff’s heyday at the turn of the century. For years, it served as a meeting place for local groups like the 9-O-Clock Coffee Club, made up of town leaders and business

owners who gathered weekly to discuss current events and share a few bad jokes. As we strive to improve all areas of service at the Weatherford Hotel, we are excited about beginning the New Year with Chef Doug Evans. “The mountains drew us here,” Evans said about the decision he and his wife, Melanie Platt, made to move to Flagstaff. “We like to be surrounded by beautiful places and we felt such a good vibe from this town. That good feeling is certainly proving to be true. There’s a real connection to the community here. Also, I am drawn to the Western frontier history of the Weatherford Hotel and what it means to the area.” As we’ve been discussing the menu for the New Year, you can expect the same phenomenal Mexican/Southwestern cuisine, which is a Flagstaff tradition, along with some exciting new entrées. “Flagstaff has become kind of a foodie town. There are a lot of new places opening, which

makes us all want to work harder to create even better dining options,” said Evans. “We have great food and the opportunity for people to enjoy the coziness and quaintness of this beautiful remodeled building. I am excited to build on the amazing dining experience that is already in place at the Weatherford Hotel.” Evans says his signature dish is Asian Braised Beef Short Ribs, which he served in Hawaii. “Everyone who’s ever had them has said, ‘This is the best food.’ I might bring those in at some point.” We invite you to check out the remodeled lobby with its restored high ceilings and elegant new staircase as you enjoy your favorite menu selections and some delectable new ones! Happy New Year! FBN The Weatherford Hotel is the heart of Flagstaff, where the Northland comes home to celebrate. For more information, visit weatherfordhotel. com or call 928-779-1919. Henry and Sam (Pamela Green) Taylor are the owners of the Weatherford Hotel.

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Making Resolute Resolutions By Craig Van Slyke, Ph.D.

ew Year’s resolutions don’t work for me, or for most people. The long-term success rate for resolutions is low; a recent study conducted at the University of Scranton found that only eight percent of those studied achieved their resolutions. Given the low success rate, maybe it’s time for a different view of annual self-improvement. My advice for improving yourself is twofold – shift your mindset and remember Aristotle. (I know, “remember Aristotle” is puzzling. Stay with me.) My first bit of advice is to shift your mindset. Rather than making discrete resolutions, change the way you think about certain things. A mindset is a group of beliefs and attitudes that shapes how we view certain situations. The mindset concept is very hot in education. Carol Dweck of Stanford University popularized the mindset concept through her work on how growth mindsets impact success. The idea is that those with a growth mindset believe that they can improve, so they tend to work toward improvement, which often leads to long-term success. Below, I offer a few suggestions on potentially productive mindsets to consider. A great benefit of shifting toward a more positive mindset may impact multiple parts of your life. Consider a control mindset. (Yes,

it’s time to slip in a little Stoicism.) A control mindset acknowledges that you can control some things, but not everything. This mindset helps you in numerous ways. As I’ve written before, simply understanding what you can and cannot control reduces stress, anxiety and guilt, and increases overall life satisfaction. A control mindset benefits your personal and professional lives. A humble mindset can bring similar benefits. You’ve probably heard the saying that pride comes before a fall. The verse in Proverbs actually says, “Pride goes before destruction, and a haughty spirit before a fall.” It seems to me that this proverb is actually pointing out the dangers of arrogance, which is a lack of humility. Developing a mindset of humility doesn’t mean that you don’t seek achievement. Rather, it means that you recognize that you’re not perfect. I see this as particularly important to leadership. In a previous column, I wrote about the importance

My first bit of advice is to shift your mindset. Rather than making discrete resolutions, change the way you think about certain things.

of listening to contrary voices. This idea is a direct result of a humble mindset. Humility acknowledges that we’re not omniscient, so we listen to others. In a future column, I plan to write about the importance of perspective shifting (the ability to see events and decisions through others’ eyes). A humble mindset helps with perspective shifting through an associated belief that others’ views hold value. “Habit rules the unreflecting herd” is a popular quote from Wordsworth. This pithy quote takes on more meaning when we consider the entire sentence: “And yet not choice, but habit rules the unreflecting herd.” Wordsworth is criticizing a lack of mindfulness. As I’ve written before, too many of us go through much of our lives on autopilot, acting on habit and taking the easiest path without much thought. Adopting an awareness mindset can help you overcome the hazards of autopilot. An awareness mindset recognizes the importance of paying attention to the world around you. Before I run out of space, let me clarify my Aristotle reference. Aristotle believed that we achieve virtue through habit. Although he was specifically talking about virtues, we can apply his basic ideas to mindsets. You can develop a certain mindset by first understanding the mindset, then consciously practicing the mindset. This is followed by habitual application of

the mindset. Over time, the mindset becomes part of who you are, the mindset becomes part of your being. This year, rather than making (and probably failing at) resolutions, consider what mindsets you might develop that will help you become the person you want to be. Understand the beliefs and attitudes that influence your perspectives, then work to shift those beliefs and attitudes in a positive direction. Do this and lasting, positive change will result. FBN

I am grateful to serve as dean at Northern Arizona University’s W.A. Franke College of Business, home to over 3,500 students, and faculty and staff who are dedicated to the success of those students and the economic development of Northern Arizona. For more information on The W.A. Franke College of Business, please see franke.nau.edu/. I welcome comments and feedback on these columns. Email your comments to: craig.vanslyke@nau. edu, or follow me on Twitter @ cvanslyke.

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Why Hire a Document Destruction Service for Office Shredding? By Jen Green

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ll businesses are faced with the dilemma of what to do with the piles of paper generated by regular business operations. Many of those documents contain sensitive customer information or proprietary company data. Most businesses rely on an office shredder and have employees shred documents throughout the day, or they store them until the end of the day or week in an unsecure way. Papers often pile up next to the shredder or in the recycle bin and are not destroyed in a timely manner. This can lead to data breaches and big issues for businesses, big or small, and the customers they serve, often resulting in lawsuits. Here are five reasons to hire a professional document destruction company:

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Identity theft and information fraud are among the fastest growing crimes in the world. Most often, that theft comes from improperly handled sensitive documents. Outsourcing document shredding to a reputable, on-site, secure document destruction company tells your customers, clients and employees you care about protecting their personal information. It creates a bond of trust between you and your customers. Onsite shredding is the most secure method of document destruction and provides the most protection to your business.

Compliance Any business with employees and customers collects varying amounts of confidential and sensitive information on paper. It is simply unavoidable. Businesses must follow strict destruction compliance standards. If you use an office shredder to destroy confidential documents, there is no record to demonstrate what’s been shredded, when it’s been shredded, where it has been disposed and by whom. In the event of an audit or lawsuit, your business must be able to demonstrate full compliance with the many laws designed to protect individuals’ proprietary information. Simply pointing to your office shredder will not be sufficient. Professional shredding companies provide their customers with a Certification of Destruction, which can help protect your business in the event of a breach. A reputable document destruction company does more than just shred your paper. They can provide guidance and training for your business to help ensure full compliance with federal and state confidentiality and destruction laws.

Savings Believe it or not, hiring a reliable shredding company to provide regular service saves you money. For one, you are not buying and

then replacing or repairing office shredders, which can be very costly. Also, the employees you hire to do the important work for your business can utilize their time more productively. Paying an employee to sit at an office shredder is not an efficient use of their time. When you consider employee wages, the time spent and the repair or replacement of office shredders, your business can actually save money by hiring a quality shredding service provider.

It’s Green Outsourcing your shredding needs to a document destruction company saves trees. Unfortunately, not all shredded paper that goes into recycling bins ends up being recycled. Using a shredding company with a no landfill policy will ensure your paper is properly destroyed AND recycled. Look for shredding companies that also do their own paper recycling.

Convenience Hiring a professional document destruction business is easy. It provides convenience and eliminates the guessing game of what to shred and what to throw in the recycle bin. A good shredding company will provide you with seamless service. You won’t have to put any thought into your document management system. Here’s how it generally works: First, the shredding company drops off a locked console or container. Then, on a regular schedule, the secure shredding truck comes to your place of business and services your full container. Finally, an empty container is left in the same location. At the next service date, the process is repeated. Businesses with regularly scheduled service are usually invoiced and provided with a Certification of Destruction. Secure, convenient, easy and compliant! You may think you do not generate enough paper in your office to justify paying for a shredding service. That is a myth. Reach out to a locally owned, secure, on-site destruction company and give their service a try. FBN

Jen Green is president and CEO of Elevated Shredding, a document and data destruction company and paper/E-recycler; and Strides 2 Thrive, an agency providing day treatment and employment services for people with disabilities. To inquire about our services, call 928522-9226, email jen@elevatedshredding.com or visit ElevatedShredding.com.

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Janaury 2017

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First-Time Homebuyer’s Guide By Julie Dedmon

urchasing a home is complex and requires practicality, honesty, organization and trust. Although no two people or situations are the same, there is a general process that you can follow in order to make this big decision as smooth as possible.

1. Reality Check and Research It might sound simple or silly, but you’ll need to determine why you want to buy a home before you make the decision. For instance, is it a financial decision or a status decision? If you’re looking to own a home in Flagstaff because it sounds cooler than saying you’re a renter when you are asked the question at a cocktail party, chances are you’re not ready. If you do the math and determine it would make financial sense to own, then you’re on your way. Other reality checks involve your credit history and what you can reasonably afford as a monthly payment. Only you know how responsible you’ve been with money and what kind of financial cushion you can maintain if something unpredictable happens. If you’re living check to check or your life is colored by late payments and frequent calls from creditors, home ownership may not be for you right now. Conversely, if your savings account is

healthy and growing and you pay bills on time or ahead of time, you likely can feel confident about moving on to the shopping phase.

2. Shop and Compare So, you’ve made the decision to go forward with buying a new home. Hooray! The next step is to shop and compare loan products. Guaranteed Rate’s Intuitive Loan Finder is ideal for this purpose. It’s an incredible online tool that lets you find the perfect mortgage by asking simple, straightforward questions that you can answer without having to consult financial advisors, tax

Once you’ve obtained loan approval, it’s time to find your perfect home! A local real estate agent is key to this process, since he or she will have access to the Flagstaff MLS database, a complete source of sale listings that gives you the maximum set of homes from which to choose.

records or bank statements. You can sort data according to your particular needs and preferences, including whether you’re seeking a fixed or adjustable rate product, or whether you want to find the lowest interest rate, monthly payment or term. The best part of the Intuitive Loan Finder is that it takes roughly one minute to complete. Then you’ll be referred to a loan officer who knows the Flagstaff housing market and can answer any questions you may have, because finding the right mortgage expert is as important as finding the right mortgage product.

3. Apply for Financing Now that you have a loan officer who answers questions knowledgeably and patiently, you’re ready to apply for the home loan. Guaranteed Rate’s Digital Mortgage is designed to make this step faster, easier and more transparent than ever. You’ll receive free credit scores from all three credit bureaus, and if your scores are adequate, next will come real approvals from Freddie Mac or Fannie Mae for the loan amount you and your loan officer have decided you can afford. You can then upload financial documents in a secure environment, making a face-to-face appointment at the bank a thing of the past. After receiving your credit scores and pre-approval, you can come back to the Digital Mortgage at any time

to complete the process, since the exact dollar amount you’ll need will be determined by the next step.

4. Find a Home Once you’ve obtained loan approval, it’s time to find your perfect home! A local real estate agent is key to this process, since he or she will have access to the Flagstaff MLS database, a complete source of sale listings that gives you the maximum set of homes from which to choose. Your agent will also know the important details of the neighborhoods that interest you, including average home value and the quality of nearby schools, among other factors. Once you think you’ve found the home of your dreams, you’ll enter into a tentative contract with the seller and put down earnest money, which indicates your intention to buy. Before proceeding, however, you’ll want a trusted professional to perform a home inspection, because a house that looks amazing on the outside may have hidden problems that would turn your dream into one long nightmare.

5. Closing The inspection has come back clean. A final sale price has been finalized. Your loan has been Continued on page 40

Julie Dedmon NMLS ID: 206773 AZ - 0936447 – 0907078 NMLS ID #2611 (Nationwide Mortgage Licensing System www.nmlsconsumeraccess.org) • AZ - Guaranteed Rate, Inc. - 14811 N. Kierland Blvd., Ste. 100, Scottsdale, AZ, 85254 Mortgage Banker License #0907078 All information provided in this publication is for informational and educational purposes only, and in no way is any of the content contained herein to be construed as financial, investment, or legal advice or instruction. Guaranteed Rate, Inc. does not guarantee the quality, accuracy, completeness or timelines of the information in this publication. While efforts are made to verify the information provided, the information should not be assumed to be error free. Some information in the publication may have been provided by third parties and has not necessarily been verified by Guaranteed Rate, Inc. Guaranteed Rate, Inc. its affiliates and subsidiaries do not assume any liability for the information contained herein, be it direct, indirect, consequential, special, or exemplary, or other damages whatsoever and howsoever caused, arising out of or in connection with the use of this publication or in reliance on the information, including any personal or pecuniary loss, whether the action is in contract, tort (including negligence) or other tortious action. Guaranteed Rate, Inc. is a private corporation organized under the laws of the State of Delaware. It has no affiliation with the US Department of Housing and Urban Development, the US Department of Veterans Affairs, the US Department of Agriculture or any other government agency.

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New Year’s Resolutions for a Healthy Lifestyle By Mark Love

and avoid negative feelings of depression and anxiety. Practicing relaxation exercises every day can increase well-being over time. A simple trick such as breathing deeply, which reduces stress by slowing the heart rate, or taking a five minute break are great daily activities to help you relax. People who are more relaxed are generally more energized throughout the day and have healthier immune systems. Relaxation can reduce blood pressure and lessen the chances of heart disease. Start the New Year in a positive light. You do not need to make huge changes in your life to see positive results. Adding a little more exercise and relaxation can improve all areas of your life. Schedule a massage with Massage Envy to jump-start your routine to become a healthier and happier you. FBN

fter the holidays, celebrations and family time, January can feel a bit mundane. Settling back into the work week and daily routines is hard after the holidays, so make it easier by setting healthy, exciting and attainable New Year’s resolutions. Setting New Year’s resolutions can be fun and lead to positive life changes to make for a better you. Staying motivated to achieve your goals is vital, so knowing all of the positive effects that they can have on your life is very important. Many common New Year’s resolutions have effects on the mind and body that you may not know about. Here are three healthy New Year’s resolutions that enhance your life in a multitude of ways: Exercise – This is quite possibly the most common New Year’s resolution, but for very good reason. Not only does exercise promote a healthy body weight, it can also boost your immune system and help combat health conditions and diseases. Being active boosts good cholesterol, which keeps the blood flowing to prevent anything from the common cold to serious cardiovascular conditions. Regular physical activity raises the level of endorphins in your brain, which can put you in a better mood. Exercise can make you look great and have you feeling better than ever.

For additional information or to schedule an appointment with a massage therapist or esthetician, visit massageenvy.com, call 928526-ENVY (3689), or visit one of Arizona’s 39 Massage Envy locations.

Reduce Stress – Our lives are filled with multiple stressors every day, and they can take a toll on our body. Stress can be caused by many different things but you can relieve stress by employing healthy habits such as exercising, having a healthy diet and getting enough sleep. Everybody will experience stress in their lives, so being prepared for it and knowing the

best ways to combat it will help you dodge the negative effects it can have on you. You will benefit from the overall reduction of stress by feeling more positive, focused and relaxed. Relax – Relaxation can lead to many positive changes in your life. By keeping you level headed, it can help you make good decisions

Mark Love is co-owner of Massage Envy. For more information on the benefits of massage, visit MassageEnvy. com.

PATIENT: Stephanie White, Flagstaff SURGERY: Ankle Replacement SURGEON: Stephen Knecht, M.D.

Our Specialty Centers provide leading care in Flagstaff for spine, shoulder, hip, knee, ankle, foot, elbow and hand conditions. Each Center's team personalizes care plans based on a patient's lifestyle, passions and goals, so people like The Foot and Ankle Center is recognized for its excellence in Northern Arizona. Stephen Knecht, MD, the region's only foot and ankle orthopaedic surgeon, and Physician Assistant Mary Anne Persons, PA-C, work together to restore the function of the joints, bones, muscles, tendons and ligaments in the foot and ankle. After a bad injury, they helped Stephanie – and so many others like her – return to enjoy a full, active life again.

Stephanie can return to activities they love. To schedule a visit in the Foot & Ankle Center call 928-774-7757 or visit NorthAZortho.com.

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Janaury 2017

| Flagstaff Business News

Ensuring Financial Stability, Maintaining Services for Coconino County By Cynthia Seelhammer

he Arizona State Legislature convened on Jan. 9, which began the 2017 Legislative Session. At the top of the legislature’s and governor’s agenda will be crafting a budget that meets the needs of the state’s 6.8 million residents. Coconino County has been there at the session since day one, advocating and respectfully asking the lawmakers not to balance the books on the backs of county taxpayers. We have good reason to be concerned. After the recession began in late 2008, Arizona legislators took several actions to maintain a balanced state budget, many of which either reduced funding to the counties, or increased mandates upon them. In Coconino County, those decisions have resulted in an economic impact of more than $9.7 million since 2009. What do we want? To be sure that the state is providing Coconino – and all other counties in the state – the financial stability necessary to continue providing mandated services at the levels our residents have come to expect. It’s our priority because the funds make it possible for us to service our citizens, and to protect health and safety.

The county will be asking state lawmakers to eliminate the mandated county payments to the state-operated Arizona Department of Juvenile Corrections. Two years ago, the state changed the law and, as a way of managing state revenue shortfall, began requiring counties to subsidize the department. Without a change, this mandate will cost county taxpayers approximately $11

The county will also work with legislators to solve the funding gap in our aging transportation infrastructure system. Our roads and bridges need repair and upkeep, and the funding system to pay for it no longer works. The Highway User Revenue Fund (HURF) – a combination of state gas taxes, vehicle license fees, registration fees and other transportation-related revenues

After the recession began in late 2008, Arizona legislators took several actions to maintain a balanced state budget, many of which either reduced funding to the counties, or increased mandates upon them. million in the coming fiscal year. Our county Juvenile Corrections operation is recognized across the state for the good work we do to rehabilitate kids and keep them out of the state corrections system. We utilize evidence-based practices and work with troubled youths to reduce recidivism, which reduces taxpayer expense. Only our most severe cases are sent to the state correctional facility. Once they are there, the county has no control over how long they stay. If we have no control, it makes no sense that the county should bear the cost.

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– was created to raise funds for municipalities, counties and the state highway fund to pay for transportation projects. However, in recent years, money in the fund has been diverted to other uses. We believe that the state needs to fully restore HURF to its intended purpose. We are not alone in needing help with roads and bridges. Across the country infrastructure needs repair. The state and federal government funded construction, but due to changing driving habits, fuel efficiency and electric cars, gas taxes no longer cover the cost to maintain roads.

Recently, county supervisors and staff testified on behalf of the county before the State Surface Transportation Funding Task Force to weigh in on potential long-term and short-term solutions. To fully invest in our roads, we must take a holistic approach to funding our infrastructure needs. There are many other issues and budgetary items that the county will be advocating for during this legislative session. It is imperative that the county has a voice at the Capitol on behalf of its residents to prevent further diversions of resources or increased regulatory burdens on local government. We look forward to working with the Arizona State Legislature and the Governor’s Office on behalf of our mutual constituencies. There are many changes that would provide meaningful relief to all counties while promoting good government and proper stewardship of taxpayer resources. FBN Cynthia Seelhammer is the Coconino County manager.

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Janaury 2017 www.flagstaffbusinessnews.com

Investing in Education and Success By Rita Cheng

t the start of a new year, good intentions and goals are plentiful. Resolutions form a path for optimism and the promise of success is in the air. At NAU, we are optimistic – but our confidence is not limited to specific dates on the calendar. We enter each new day with excitement for what we will accomplish for our students, our team and our community, and we build our plans on the success we have seen thus far. Our ambitions are not random. We follow clear metrics for success that we shaped with the Arizona Board of Regents, and we are inspired by the human impact of our efforts. To us, education statistics are not just numbers on a spreadsheet – they represent lives changed, jobs created and options expanded. To better reach our communities with the power of education, we join with partners who understand and share our vision. NAU

is an enthusiastic member of chambers of commerce, neighborhood coalitions, the State Board of Education and education alliances that extend our reach and our welcome. We are engaged and involved with United Way of Northern Arizona’s LAUNCH Flagstaff initiative to improve outcomes for all children -- from cradle to career -- along the educational continuum. We also proudly support the Achieve60AZ coalition, which brings together business leaders and education experts to open college pathways to more Arizonans and to enhance the educational and economic benefits that come from higher education. Of course, outcomes require investments. As the legislature begins its consideration of a new state budget, we will ensure political leaders understand the details of what we do and what we can do for Arizona’s job creation and education. We will seek progress toward a 50/50 funding balance between state funding and tuition for Arizona residents, to provide

Our ambitions are not random. We follow clear metrics for success that we shaped with the Arizona Board of Regents, and we are inspired by the human impact of our efforts. To us, education statistics are not just numbers on a spreadsheet – they represent lives changed, jobs created and options expanded.

a dependable model that keeps education affordable and cements the state’s relationship with public universities. And we will pursue resources to build and maintain the infrastructure and resources necessary to facilitate our student success and research discoveries. Our community has always united behind our efforts to obtain resources for NAU, and I hope you will continue to do so. Polls consistently show that Arizonans value education as one of their top priorities, and we need help reminding our leaders that it is time for resources to match the importance and quality of what we want our education programs to be. In this new year, we are eager to continue the partnerships and practices that have brought us to this level of success. The expansion of knowledge creates more possibilities for individual graduates and for the Arizona economy than ever before, and at NAU we are prepared to thrive at the cutting edge of those opportunities. FBN For additional information on our state budget priorities, visit nau.edu/gabp. Rita Cheng is the president of Northern Arizona University.

Gray to Oversee Miramonte Homes Development Projects

iramonte Homes’s Gerrie Gray is the company’s new vice president of land acquisition and development and will oversee projects in Flagstaff and Tucson. “Miramonte is an amazing company to work for, with new and exciting projects on the horizon,” said Gray. Gray has been with Miramonte Homes since 2004 and Gerrie Gray previously held the position of director of land acquisition and development. “Gerrie is a valuable member of our team and an integral part [of] the continued development of our properties in Arizona,” said Miramonte Companies President Julie Mastriani. “We are excited to promote from within our company and reward Gerrie for her years of excellent service and commitment to Miramonte Homes.” FBN

Where wellness and prevention are primary to your health At Northern Arizona Healthcare Medical Group – Flagstaff, the doctors, nurses and other experts at our primary care practice work together to keep everyone in your family well. With same-day visits and extended hours, we’ll fit right into your busy schedule.

Call 928-913-8800 to make an appointment. Open 7 a.m. to 6:30 p.m. Monday through Friday; open 8 a.m. to 5 p.m. Saturdays. 107 E. Oak Ave., Ste. 201

Creating healthier families…together

NAHealth.com

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Janaury 2017

| Flagstaff Business News

Where Has 2016 Left the Real Estate Market? By Sherri Monteith

fter the sun set on 2016, many of us are looking back, reflecting on what the year brought us, professionally and personally. Typical hustle and bustle of the holiday season paired with the reality of winter may leave buying or selling a home way in the back of your mind. Real estate quiets slightly around this time of year, but will be back with a vengeance as 2017 progresses. If you’re contemplating a move, this is what you should know going forward: Was 2016 a buyer’s market? A seller’s market? Balanced? Quite frankly, we never know at the time. Hindsight being 20/20, this past year appeared to be quite in favor of both sides of the transaction. It is likely that 2017 will begin the same way that 2016 ended. Prices are fair. They are not over-thetop outrageous. Sellers can expect a good price for their home if their home is in good condition, in a desirable location and comps in the neighborhood support what the seller is expecting to get. Buyers can expect to not overpay. Prices rose slightly in 2016, but not at the alarming rates of 2005 that many of us feared. Flagstaff can leave quite a few folks with what we jokingly refer to as “sticker shock.” Comparing Flagstaff to Phoenix – in terms of

what you get for a house in each location – will leave you with said sticker shock when it comes to house hunting in Flagstaff. This was certainly the case in 2016 and will continue over to the new year. Simply put, your housing dollars go further in Phoenix. Flagstaff charges for those four seasons and small town lifestyle living. 2016 left us with a change in the way closing documents are prepared and delivered to customers. There was a shift in what lenders

were accustomed to doing, which left some duties in the hands of escrow officers. Nothing that couldn’t be worked out, but a change in the day-to-day operations of closing homes. 2016 was a good year for being able to get a loan on a property. Lenders have strict guidelines to follow, but qualified buyers were able to get into a new property for phenomenal interest rates. Inventory was slightly under the average this last year. That led to a bit of panic on be-

half of buyers, multiple offers and homes going under contract for slightly more than the advertised sales price. This was a reminder of the rise in 2004/2005. Luckily, it didn’t come close to that volume. Lenders’ guidelines, appraisers’ scientific methods and buyers not willing to go over a certain amount all led to the fact that the market didn’t rise as quickly as it could have. Good thing. We all know that what goes up must come down. Better to rise at the slow and manageable rate. There likely won’t be a huge surge of inventory for 2017, either. Flagstaff is very seasonal; more homes are on the market for sale in the warmer months than in the winter. Realtors are asked all the time, “Is it a good time to buy?” “Is it a good time to sell?” If we had that crystal ball, we’d know for sure. But, without that, we are left to rely on history, current market trends and the wishes of the clients. One thing is for certain, real estate will continue to be one of the most steady, stable and sound investments you can make. FBN Sherri Monteith is the managing broker for Russ Lyon / Sotheby’s International Realty located at 1750 S. Woodlands Village Blvd., in Flagstaff. To reach her, call 928-779-5966.

Exceptional People. Exceptional Care. Stephen R. Peters, M.D. Anesthesiology - Internal Medicine

• Board certified in anesthesia and internal medicine • Participates in mission trips each year • Believes personal and compassionate medical care should be given to all people

I am dedicated to caring for people - medically, physically, emotionally and spiritually. I am passionate about reaching beyond the borders of our homes, towns and country to aid and comfort those who are in desperate need of helping hand and compassionate assistance. 928-773-2505 • ForestCountryAnesthesia.com.

Service at a Higher Elevation Plumbing, radiant in-floor heating systems, forced air heating and air conditioning for new construction, remodels and

24 hour service. 6993 N. Columbine Flagstaff, AZ 86004 Tel (928) 526-7006/ (928) 526-6231 Fax (928) 527-3727 www.intermountainaz.com Debbie@intermountainaz.com

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Janaury 2017 www.flagstaffbusinessnews.com

Terry Marxen Chevrolet Cadillac/Business Picture Page

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 Marxen Chevrolet Cadillac Service Manager Doug Dunn shows off their new Hunter TC 3700 tire changer(L) which can work with almost any tire in existence. On the right is their new tire balance machine, a Hunter GSP 9700.

only can they handle your cellular needs, Naked Mobile also features a full service coffee bistro setup near the front of the store with soft seating all around 1970’s retro fireplace.

 The leadership team of Purina dropped off a check for $25,000 to Second Chance Center for Animals. They also spent the day volunteering in the shelter.

 Mercedes Of Flagstaff conducted a food drive during the month of December to benefit the Flagstaff Food Bank. Shown here loading up a Sprinter Van with donations is Greg Ring(R) GSM and Garrett Ferroro(L) Sales

 The Flagstaff Symphony Orchestra welcomes a new Executive Director to the organization. Pictured here on the right is Richard Lane along with FSO Mgr of Mkting & Comm J.B. DeWitt(L).

 The business community is hoping 2017 brings a new tenant to the Haggen building at E. Rt 66 and Switzer Canyon Dr. It has sat empty for way too long.

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 Starlite Lanes, Flagstaff star bowling establishment at 3406 E Rt 66, hosted the Special Olympics High School Bowling Tournament in December.  Naked Mobile has opened it’s doors at 109 N. Leroux in downtown Flagstaff. Show here is Store Mgr Samantha Krechel. Not

TerryMarxen

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Janaury 2017

| Flagstaff Business News

Flagstaff Getting a Lyft By Patti McCormac, FBN

t is like having your own personal driver on call 24 hours a day, seven days a week to take you wherever you want to go. Service that moguls and celebrities are used to is available to everyone else with a touch on your smartphone. Lyft opened in Flagstaff on Dec. 15, giving Uber some competition. Here is how it works: The customer downloads an app and then simply taps it to request a Lyft. A driver picks you up and takes you wherever you want to go. Once you arrive, just pay your bill and rate your ride through your phone. No cash changes hands; however, tips are allowed. To celebrate the arrival of the service, new passengers are given $5 off their first Lyft ride when they sign up for the app. They can apply

the discount immediately or within 30 days. “People in Flagstaff have been voicing their need for more safe riding options like Lyft, so we are thrilled to now offer Lyft services in the area,” said Jamie Raczka, a spokeswoman for Lyft. “Our vision is to reconnect people and the community through better transportation.” The go-ahead for Lyft and other such services was given just in time for the Super Bowl in January 2015. Governor Doug Ducey suspended the complicated background investigation of Lyft drivers that is required of taxi and limo drivers. Drivers run the gamut, from florists to firefighters. San Francisco-based Lyft was founded in June 2012 by Logan Green and John Zimmer. It is touted as the fastest-growing rideshare company in the United States and is available in more than 200 cities.

Now accepting priority reservations for Prescott’s newest active-adult retirement community. Currently Lyft has 315,000 drivers on the road nationwide and is always looking for more, said a company spokesman. Company officials know their drivers are their best asset, so they care for and respect them. In the past couple weeks, Lyft unveiled a pink mustache for the front bumper of Lyft cars for an easier way for passengers to spot their ride. FBN

928-515-2486 Touchmark.com TOUCHMARK AT THE RANCH Full-service Retirement Community 3150 Touchmark Prescott, AZ 86301 1614055 ©Boulevard Touchmark, LLC, all•rights reserved 928-632-7800 • Touchmark.com

Tip of the Month: Turn your water off if you are going to be gone for extended periods of time. If you have a Hot water recirculation pump, be sure to unplug it as well. If you are unable to turn water off, give us a call or have someone check on your home for you.

Service at a Higher Elevation

6993 N. Columbine, Flagstaff, AZ 86004, Tel (928) 526-7006/ (928) 526-6231 Fax (928) 527-3727 www.intermountainaz.com | debbie@intermountainaz.com

Outpatient lab now open Saturday mornings. No appointments necesssary!

Lab draw site is conveniently located on the ground floor in the main lobby of the Physicians and Surgeons Office Building. Hours: 7 a.m.–5 p.m. Monday – Friday; 8 a.m.–noon Saturday 77 W. Forest Ave., Ste. 103 Flagstaff, AZ 86001 928-773-2450

NAHealth.com

Flagstaff Business News |

Janaury 2017 www.flagstaffbusinessnews.com

CityofFlagstaff

Flying First Class in Flagstaff By Barney Helmick

e have always known that Flagstaff is a First Class Community, but now our air service is, too! On Nov. 30, American Airlines replaced the Bombardier CRJ-200 with the larger bombardier CRJ-700. The larger CRJ-700 has 70 seats, compared to the 50-seat CRJ-200. Best of all, it has a first class section. This means if you book a first class flight from Flagstaff to London on American Airlines, you will be first class all the way! In just a few years, we have seen quite a steady growth in the type of aircraft we receive to fly out of Flagstaff. Not that many years ago, Cessna Caravans with nine seats were being replaced by 19 seat Beach-1900s and Swearingen Metroliners. The comfort level of the Caravans was not in the same class as the CRJ-700 first class section. They were bumpy, with very poor air conditioning, and took longer to get to the final destination. Now, our current flight time to Phoenix averages 25 minutes, and once you clear security in Flagstaff, you don’t have to go back through security in Phoenix. The larger CRJ-700 not only transports more people, but also has more powerful engines that require less runway for take-

off. This should help during the summer months when the rise in temperature can affect takeoff from Flagstaff. As the aircraft increases in size, there is an impact on everything the airport does. The change from the 38 seat Dash-8 aircraft to the CRJ-200 a couple years ago was a major change for the airlines. The runway requirements for the CRJ-200 was about 1,000 feet more than the Dash-8. Fortunately, during the last Airport Master Planning, this had been foreseen and the runway was extended to 8,800 feet. Going to the 70-seat aircraft has required a review of the terminal and how it functions. This aircraft, for example, is 19 feet longer. That extra length requires us to change how it is parked during onboarding/disembarking from the terminal. The airlines are not as forward with infor-

agledancer Youth & Family Services (EYFS) has been serving foster children for the past forty years in New Mexico, Utah and Arizona areas. We are pleased to announce our new office in the Flagstaff, AZ community.

Ron & Charla Hatch, Founder and Co-Owner

4 S. San Francisco St. Suite 5, Flagstaff AZ, 86003 Phone: (928)401-6036 Email: obrock@eagledancer.net

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mation such as routes or different aircraft. This requires airport staff to keep on top of the industry trends and try to predict what is coming next. In preparation for the future, the airport has begun a new Master Planning process. An Airport Master Plan is different from our Regional Plan. We do not establish criteria for what is or isn’t built on the airport. We review the past, and take into consideration the needs of the future. Then we try to outline how we meet those needs with the facility growth. After that, we put together a list of projects and prioritize them by where the need is most crucial. The final Master Plan is approved by the Federal Aviation Administration, because that agency will be partnering with the airport to fund the majority of these projects. Watch for future public presentations of the Airport Master Plan. I also encourage everyone to ALWAYS FLY FLAGSTAFF FIRST. Happy New Year! FBN Barney Helmick is the Airport Director.

Former Fire Chief Named Real Estate Agent ‘Rookie Of The Year’

had Dragos, an agent with Russ Lyon|Sotheby’s International Realty’s Flagstaff office, has been awarded “Rookie Of The Year” by the Northern Arizona Association of Realtors. Dragos, a former Fire Chief Officer and Paramedic, began work in real estate after his retirement from public service. Right from the start, Dragos made a commitment to specialize in the luxury market. His hard work was rewarded in June, as he was the Russ Lyon|Sotheby’s International Realty Listing Agent for a property valued at $5 million. “I’m very proud to have been chosen for this award by the great people at the Northern Arizona Association of Realtors,” said Dragos. “Going in to a new job, I did my research on which real estate agency would be the right fit for me. I immediately jumped at an opportunity to work on behalf of Russ Lyon|Sotheby’s International Realty, which is the highest grossing real estate agency in sales in Flagstaff. The entire agency is striving to be the best in the industry and I’ve enjoyed learning from my supervisors and peers.” “Chad achieved a very high level of success in his prior career, and here in Flagstaff he’s doing it again in real estate brokerage,” said Russ Lyon|Sotheby’s International Realty CEO Todd Gillenwater. “We are proud to work with him towards that success.” FBN

www.flagstaffbusinessnews.com

Janaury 2017

| Flagstaff Business News

Urinary Incontinence – Debunking the Myths More than 200 million people live with urinary incontinence, which can have a negative impact on quality of life. But it doesn’t have to be that way. Get the facts:

Myth: Urinary incontinence and pelvic organ prolapse are “normal” as we age.

Truth: Any leakage is too much leakage. Myth: Reducing fluids reduces urinary incontinence.

Truth: Reducing fluids leads to frequent, concentrated urine, which irritates the bladder and causes worsening symptoms of urinary incontinence. Myth: Surgery is necessary to treat urinary incontinence.

Truth: Physical therapy can provide significant improvement in symptoms, along with dietary and behavioral changes.

Mountain Valley Regional Rehabilitation Hospital offers physical therapy to help with urinary incontinence and pelvic organ prolapse. For more information or an evaluation, call 928-775-7783.

MVRRH.ERNESTHEALTH.COM

3700 North Windsong Drive • Prescott Valley, AZ 86314 • ph: 928.775.7783

Flagstaff Business News |

Janaury 2017 www.flagstaffbusinessnews.com

AsktheCEO

Make it a Point in 2017 to Ask, ‘Are You Doing Okay?’ By T Paul Thomas

arly in my career, I worked for Will Keiper. Will was one of my first managers and in many ways, he taught me how to be a manager. He knew the fine balance of being a friend and also a tough manager. In the late ‘80s, I left the company where I worked for Will to work for Compaq in Houston. I had been working for Compaq for two years when Will let me know he would be attending a meeting at our office and wanted to catch up. As I walked into the room to say hello, Will remarked, “Isn’t that a tie you wore years ago when you worked for me?” Two weeks later, a box came in the mail for me from Will. It had a dozen ties in it. Will Keiper did another thing that made him a good manager; whenever he saw me in the hall, he always asked, “Are you doing okay?” Most people ask, “How are you doing?” and for some reason it doesn’t get the same reaction as, “Are you doing okay?” Try it in 2017. I received a call this week asking me if I had any advice for a small business group for 2017. After considering the usual things like making a budget, looking at the business plan and objectively assessing the 2016

results, I settled on a very simple thing: give your employees a performance review and make sure you ask them if they are okay when you see them. I find it odd that managers don’t give annual performance reviews. It isn’t about the money or a pay raise. It’s about taking an opportunity to let your employees know they are valued, you appreciate their contribution and you have some thoughts about helping them grow and succeed. It is also the time to ask for their feedback on how you are doing as a manager. Recently in Arizona, a new minimum wage was passed. An additional $2 per hour was tacked on to that for businesses in Flagstaff. We as business owners and business leaders have ourselves to blame. Maybe if we were more like Will Keiper, and took the time to motivate, encourage or ask our employees if they’re okay, it would be different. If you take the time to give performance reviews, do them correctly. The only thing worse than not giving a performance review is giving one incorrectly. Try to remember these three simple rules when giving performance reviews: 1. No surprises – The performance review should never be a surprise. You should be

CMY

giving feedback (both positive and corrective) to your employees on a regular basis. If you are doing this right, anything that is communicated in the performance review will be old news. If your employee is nervous going into the performance review, you have done something wrong. 2. Don’t put the burden of writing the review on your employee – I once knew a manager who would say, “Just write your review for me and I’ll make some changes.” I had another employer recently who gave me a low performance review, stating that I had failed to fill out several self evaluation forms properly. Be a real manager and know what your employees are doing so you can give them a proper evaluation. 3. Treat the process professionally and seriously – Treat the process like any other business process. Schedule the performance review and sit down with employees to properly cover what needs to be covered. I once had a manager tell me as we walked by each other, “You’ll see your raise in this paycheck. You’ve done a good job.” While I appreciated the pay increase, I would have preferred to hear what he thought I did well and where I could improve. My daughter had her one-year anniversary FSO-FBN-Jan.pdf

12/16/16

with a company this summer and her manager keeps telling her she is really going to be happy with her pay increase. The lesson I hope you take from this is that giving annual performance reviews is an important part of being a manager. The burden of a performance review shouldn’t fall on the employee. Hopefully, you know your employees well enough that you can accurately write a performance review and it will be a positive thing that motivates and promotes loyalty. At the very least, ask your employees if they are okay. On a personal note, thanks to everyone who has emailed me questions, comments, suggestions and support in 2016. I hope you have a healthy and prosperous 2017. FBN T Paul Thomas teaches business and entrepreneurship at Northern Arizona University, serves as the CEO of the Northern Arizona Leadership Alliance (NALA) and is the Chief Entrepreneur at the NACET Accelerator. Prior to joining NAU 2013, Thomas spent 25 years as a serial CEO and President. Thomas can be reached at thomas.tpaul@ gmail.com.

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Janaury 2017

| Flagstaff Business News

Start the New Year Out Right: Plan a Mission Trip By Stephen R. Peters, M.D.

s a physician specializing in primary care and anesthesiology, I have been fortunate to be able to use my expertise to care for numerous people in the United States, Mexico, the Yucatan, Guatemala, Haiti and other locations around the world. Going on mission trips within and outside of our country allows me to care for people in need of assistance in meeting the very basic requirements of life, such as water, food, housing and medical care. One of the many ironies that becomes apparent in the mission field is the fact that people who have less are often more grateful, happier and less stressed than those with abundance. While we are working overtime to acquire the next “thing” or to fund our retirement accounts, many around the world are working to meet basic needs and prioritize spending time with their families. There are many reasons to consider going on a mission trip at least once, if not regularly, during your life. Of course, the primary reason to go on a mission trip is to improve the lives of those in need. But did you know being part of a mission has many benefits for team members and their families as well? Here are a few great reasons to go beyond the borders of your neighborhood and town to help others.

More Than Words Regardless of one’s religious preferences or background, one thing is clear: faith without works is meaningless; talk is cheap, action is needed. Many people think that only those involved in faith-based organizations or those in the medical field are suited to go on a mission trip. This simply is not true. There are no specific skills needed to reach out to others. The world is made better one day at time, one situation at a time, and one life at a time. Imagine what love, concern and caring looks like: hands to reach out, feet to go where needed, eyes to see the need and ears to hear the laughter and sorrow of others.

Don’t Wait There may be plenty of reasons not to go on mission – you don’t like to fly, you don’t have the money, you can’t get away from work, etc. But looking back later in life, will you remember why you didn’t go or will you remember the amazing places you went? Will you wonder how your life and others’ lives might have been different if you had helped? Will the memories you created warm your heart? Will you imagine the people you could have met or the places you could have seen? Will your life be enriched by the people you have connected with and the things you have seen? If going on a mission sounds intriguing,

Great Pinecone, Huge Crowd

Thousands poured into the streets of Flagstaff’s historic downtown to ring in the New Year with the Great Pinecone Drop from the Weatherford Hotel. Stephen Logie and Angela Hofrichter ushered in the New Year in style from the hotel’s lighted balcony. Photos by Bonnie Stevens

but the time is not right, I encourage you to put it on your schedule soon. Start small if that helps to get you moving. Otherwise, you might wake up someday at 85 years old, still saying, “Maybe next year. . .”

Get Involved There are many organizations in our region, the U.S. and worldwide that need volunteers. Any skill is needed – from building and repairs, to cleaning and organizing, to teaching and mentoring, to medical and surgical care. If you are interested in traveling outside of the country, consider getting involved with locally based organizations that do outof-country trips such as Northern Arizona Volunteer Medical Corps, Medishare, Doctors Without Borders or FaithWorks. There are also numerous local agencies looking for helping hands right here in Northern Arizona. A good list of local and regional organizations is available on the United Way of Northern Arizona website; click on the documents tab and then select Flagstaff Resources. Or, just doing an Internet search for mission and volunteer organizations will yield many results. All it takes is a few clicks on the computer, a phone call and a willing heart to make a profound difference in your life and the lives of others. FBN

Stephen R. Peters, M.D., is an anesthesiologist with Forest Country Anesthesia. He is board-certified in anesthesia and internal medicine. Dr. Peters cares for obstetric patients and surgical patients who need any level of anesthesia or sedation – from local anesthetic to regional anesthesia such as a spinal or epidural to full or general sedation. Dr. Peters followed in the footsteps of his father, who was a physician. His three brothers are also physicians, and his three of his four children also work in the medical field. Dr. Peters and his family moved to Flagstaff in 2005. In addition to his role as a husband, father and physician, he is passionate about helping others and regularly joins mission trips to care for those who are in greatest need. The team of anesthesia experts performs more than 16,000 anesthetic procedures each year in all areas of anesthesiology including cardiovascular, obstetrics, neurosurgery, pediatrics and orthopedics, across five facilities in Northern Arizona. To learn more about Dr. Peters and Forest Country Anesthesia, visit ForestCountryAnesthesia.com or call 928-773-2505.

Flagstaff Business News |

Janaury 2017 www.flagstaffbusinessnews.com

Getting Tax Documents in Order By Patrick Fleming, EA

Commonwealth Primary Care ACO

ommonwealth Accountable Care Organization (ACO) is a partnership of Flagstaff Physicians working together to improve the health of people in Northern Arizona. Our goals: • enhancing communication between all medical providers and clinics • streamlining processes • providing quality cost-effective care • improving health outcomes. We understand that you have a choice when deciding where you receive medical care, which is why we have created the largest network of local primary care providers working together to benefit our patients through seamless coordination of care. Commonwealth is a federally approved ACO participating in the Medicare Shared Savings Program.

Go to

MyHealthcareTeam.net and take that first step to select a Commonwealth Primary Care Provider.

Commonwealth ACO participating primary care providers: Flagstaff Family Care Clinic 928-527-4325 With two locations to serve you 710 N. Beaver Street, Bldg 6 and 1501 S. Yale Street, Bldg 2 suite 150 Flagstaff, AZ 86001 www.FlagFamilyCare.com Brad Lindstrom PA Sara Cook, M.D. Andrew Martin, M.D. Meghan O’Donnell, M.D. Michelle Doroz, D.O. Nitza Glick, PA Christine Crowder MD Laurel Steinbring FNP Elysia Small PA Ryan Internal Medicine 928-213-5881 1350 Rim Dr. Flagstaff, AZ 86001 www.ryanim.com Keith Ryan, M.D. Katie Lemke FNP

East Flagstaff Family Medicine, Ltd. 928-774-2788 Northeast Professional Plaza 1515 E. Cedar Ave., Suite A-3 Flagstaff, AZ 86004 www.eastflagfamilymed.com Bradford Croft, D.O. Sara Reeves, FNP Cathryn Draper, A-FNP Joshua Makela, PA-C Hospice Compassus 928-556-1500 (24 hours a day) 1000 N Humphreys St, Ste 220 Flagstaff, AZ 86001 928-556-1500 (24 hours a day) www.HospiceCompassus.com

Phoenix Neurology 1501 S Yale St. Bldg 2 Suite 152 Flagstaff, AZ 86001 623-535-0050 Troy Anderson, MD Eric Foltz, MD Northern Arizona Radiology 928-773-2515 77 W Forest Ave Ste 101 Flagstaff, AZ 86001 www.northernarizonaradiology.com Nurses Network Home Health 928-556-0755 624 North Humphreys, Flagstaff, AZ 86001 www.nursesnetwork.net

s we let the notes of Auld Lang Syne fade away into a happy memory, the dawn of a new business year breaks. At the time this article was being written, effects of an increased state minimum wage and a related mandatory sick time rule and the additional Flagstaff minimum wage hike stacked on top were being seriously debated – especially by owners of small businesses in town. Those chips are going to fall where they may, and a future article will have to address all of those issues. Yes, the propositions passed. But, as they say, nothing is certain except death and taxes. And taxes are what we do. So, let’s consider the tax calendar, at least for the beginning of this new year. Finalize your payroll reports and issue W-2 forms for your employees no later than Jan. 31. Then, of course, file your W-3 along with copy A of the W-2s with the Social Security Administration. 1099 forms are due as well if you paid over $600 to a non-employee. If you have employees who claimed exempt from withholdings on their 2016 W-4, you are required to obtain a new W-4 by Feb. 15 or to start withholding taxes as if they filed a W-4 claiming single with no dependents. The IRS also requires employers to inform employees who have no taxes withheld due to their income levels that they may qualify for the Earned Income Tax Credit (EIC or EITC). “You must notify employees who have no federal income tax withheld that they may be able to claim a tax refund because of the EIC. Although you don’t have to notify employees who claim exemption from withholding on Form W-4 about the EIC, you are encouraged to notify any employees whose wages for 2015 were less than $47,747 ($53,267 if married filing jointly) that they may be eligible to claim the credit for 2015. This is because eligible employees may get a refund of the amount of EIC that is more than the tax they owe.” You can satisfy this requirement by using preprinted W-2s with this statement on the back or give the employee notice 797. You can also satisfy this requirement by providing a statement that contains the same language. These aren’t all the requirements placed on employers; check with your payroll service, CPA or Enrolled Agent who practices in this area for more requirements based upon your specific

Some simple adjustments to your W-4 can put a little extra money in your pocket throughout the year instead of having to wait until filing your tax return. If, instead, you usually owe each year, it’s also a great time to think about evening out those annual payments.

circumstances. For your employees (or you if you find yourself falling into the employee category), there are some new wrinkles to filing taxes and expected refund dates due to some congressional action this year. The PATH Act (Protecting Americans from Tax Hikes Act) of 2015 will delay refunds due to the Earned Income Credit or Additional Child Tax Credit until at least Feb. 15. The increase in fraudulent refunds and identity theft is to blame for these delays. Taxpayers who file prior to this date should expect to wait for their refunds for just a little while longer if they normally file early in the filing season. This additional time is to allow the Internal Revenue Service to catch those returns filed fraudulently. It is still recommended to file your tax return when you normally would, just know that if you qualify for one of these credits, you will be waiting for any refund until mid-February. Of course, we can view this as motivation to do some planning. Some simple adjustments to your W-4 can put a little extra money in your pocket throughout the year instead of having to wait until filing your tax return. If, instead, you usually owe each year, it’s also a great time to think about evening out those annual payments. Talk to your tax professional about making withholdings adjustments and tax planning. A few other things to consider in the 20page summary of the 2015 Act include the prohibition on filing amended returns to claim refundable credits when the qualified individual did not have an Individual Taxpayer Identification Number or ITIN. This just means that everyone should have or file for their ID numbers, whether that is a Social Security Number or the alternate ITIN. Finally, filing your tax return on time will help to smooth out your experience with the insurance marketplace and the Free Application for Federal Student Aid, or FAFSA. Both of these programs pull information from your tax returns. FAFSA has actually made the rush to file in January no longer necessary, as it will collect information from the prior year – 2015 tax return information for applications filled out in 2017. The marketplace, as some have discovered, will not allow you to complete your enrollment if your tax return isn’t in the system. We touched a lot of topics in this article and if you made it this far, you may have lingering questions, or new questions. Competent tax professionals spend many hours attending classes, reading industry publications, tax court cases and independent study. These professionals can help to answer your questions and conduct some planning. There are even things that can be done before the due date of your return in order to reduce your taxes for last year. Give us a call today for more information or to make an appointment. FBN

Patrick Fleming, EA, is a partner at Northern AZ Financial Services CO, LLC

www.flagstaffbusinessnews.com

Janaury 2017

| Flagstaff Business News

The Trinity of Hearing: Part Two, The Hearing Impaired By Dr. Karon Lynn, Au.D.

This is part two of a three-part series on hearing loss and the relationship of the three primary elements, or the Trinity of players, involved in facilitating hearing as efficiently as possible. This Trinity includes the family, the hearing-impaired person and the hearing health care provider.

Part Two, The Hearing-Impaired Person “My family complains that I hear what I want to.” This comment does not occur with normal hearing individuals. With hearing loss, some of the words come through clearly and other words are garbled or not clear. When this happens, the hearing-impaired person has to guess at what was said. If the hearing-impaired person was busy doing something when you first spoke, his or her ears are turned off, not ready to hear you. Another factor that will influence the ability to understand running speech is the background noise. If there are distracting background sounds, it will be more difficult to separate the desired speech from the noise.

TIP: Get my attention, then talk. “I do not think the problem is me; they all mumble.”

With mild to moderate hearing loss, speech is understandable if the environment is quiet and the other person is looking at them. From the hearing-impaired person’s perspective, he or she can hear clearly when other people speak properly. Others may not realize how much effort it takes to control the noise in the room, turn and face the individual and trigger the hearingimpaired person with whom they are about to start talking. You see, when they start talking, they don’t have to do all of those things. Why would they understand what it is like to speak to someone who hears the way they do?

TIP: Get my attention, then talk. “I don’t usually know if you are talking to me or just talking to yourself.” A person with a loss of hearing may notice that another person is talking but not know for certain whether the conversation is supposed to include them. Unless they are triggered to “listen up” before talking begins, they may assume that they are not supposed to be part of the discussion because they missed the first part of the conversation. If a hearing-impaired person is not aware of the extra work it takes to communicate with them, or how much they are really missing, why would they be concerned about changing the way they hear?

TIP: Get my attention, then talk. “My hearing does not bother me, it just bothers everyone else.” A large number of hearing-impaired people hear similarly to a normal hearing person after putting fingers in their ears. Try it. As you do this, you will realize that you can follow what is going on with just a little bit of extra attention. Now, turn your back and try to follow what is being said. When you are facing away from the other people speaking or you can’t see their face, it becomes significantly more difficult to continue to focus and after a while, you may decide to give up. Another factor is that the person with a hearing loss usually had hearing change slowly over many years and will not have the sudden change that you just experienced. In that person’s reality, he or she can follow the important conversations just fine and doesn’t mind letting the small stuff go because it is too much work to follow and it is usually just fluff anyway.

TIP: Get my attention, then talk. “I don’t see the big deal; they should just talk louder.” When a person is speaking slowly and facing the hearing-impaired person, all is well. The hearing-impaired person can actually understand most of what is said. So, in the mind of the hearing-impaired person, the problem is that other people

just need to look at them and speak properly. A hearing-impaired person may be unaware that they often interrupt their family or friends during a conversation because no one was directing speech to their face. They also do not realize the incidental or side conversations that they may be missing – again, because they are not directed at them. They are not able to calculate the percentage of time they have difficulty in conversations because they don’t really know when they missed something.

TIP: Get my attention, then talk. You may have noticed that the “tips” were all the same. This one simple (but difficult to remember) action will help tremendously when living or working with someone who has a hearing impairment. Call his or her name and wait for a response, then the floor is yours! FBN Trinity Hearing Center is located at 1330 N. Rim Dr., Suite B in Flagstaff. For more information, visit the website at TrinityHearing. net. Karon Lynn is a doctor of audiology with 30 years of experience working with hearing impaired individuals. Dr. Lynn may be reached at 928-522-0500, or at audio@ trinityhearing.net.

Flagstaff Business News |

Janaury 2017 www.flagstaffbusinessnews.com

Offering Inpatient Cardiology Services at Flagstaff Medical Center By Kent Winkler, M.D., F.A.C.C., F.S.C.A.I.

orthern Arizona Healthcare recently partnered with Mountain Heart to provide a bold new approach to cardiac care that’s better for its patients and the communities of Northern Arizona. NAH and Mountain Heart’s providers are leading the way, building a destination cardiology program that will become a special place focused on delivering high-quality, compassionate care to everyone who enters our doors. As part of this seamless partnership, board certified cardiologists Andrew Atiemo, M.D., Eric Cohen, M.D., Omar Wani, M.D. and I rotate weekly as cardiology hospitalists to provide inpatient cardiology services at Flagstaff Medical Center on a full-time basis, from 7 a.m. to 5 p.m. Monday through Friday. As the inpatient cardiologists, our entire focus is addressing patients with cardiovascular illnesses. Being on site means we can more quickly respond to the emergency room; develop a plan of care for patients who are admitted to the hospital, which also means patients admitted to FMC have access to advanced inpatient treatment in the dedicated cardiovascular ICU; and quickly respond to surgery needs.

The inpatient cardiology program provides a continuity of care because patients will typically see the same cardiologist during duration of his or her stay at FMC. The inpatient cardiologist also works with the patient’s primary care physician or cardiologist to coordinate care after leaving the hospital. Since the program was implemented at FMC in May, the care process for patients has greatly improved. It has minimized response time, which results in shorter lengths of stay; increased the ability to formulate a care plan faster, which means patients feel better quick-

From an emergency room standpoint, before a patient is admitted for cardiovascular illnesses, the inpatient cardiologist can make an assessment to see if the patient needs to be admitted. Typically, instead of admitting a patient, the cardiologist can instead develop an acute care plan and coordinate and ensure a seamless transition to outpatient follow up.

er. Also, the inpatient cardiologists coordinate a patient’s discharge with the patient’s cardiologist − providing patients a complete plan of care from both inpatient and outpatient that provides a clear transition to the patient’s outpatient cardiologist. When a patient leaves the hospital, they already have an appointment scheduled with their cardiologist. From an emergency room standpoint, before a patient is admitted for cardiovascular illnesses, the inpatient cardiologist can make an assessment to see if the patient needs to be admitted. Typically, instead of admitting a patient, the cardiologist can instead develop an acute care plan and coordinate and ensure a seamless transition to outpatient follow up. Avoiding unnecessary emergency room admittances is not only financially beneficial for patients, but better for their overall health. FBN To make an appointment to see an outpatient cardiologist, call 928-773-2023. Kent Winkler, M.D., F.A.C.C., F.S.C.A.I., is a board-certified interventional cardiologist specializing in nuclear medicine, rhythm management, pacemaker implantations, complex coronary intervention and defibrillator implantations. He serves as medical director of Mountain Heart Cardiology and rotates as

a cardiology hospitalist at Flagstaff Medical Center. Northern Arizona Healthcare is creating healthier communities by providing wellness, prevention and medical care through Flagstaff Medical Center, Verde Valley Medical Center, Verde Valley Medical Center – Sedona Campus, Northern Arizona Healthcare – Camp Verde Campus, Northern Arizona Healthcare Medical Group – Flagstaff, Verde Valley Medical Clinic, the Cancer Centers of Northern Arizona Healthcare, Northern Arizona Healthcare Orthopedic Surgery Center, EntireCare Rehab & Sports Medicine, the Bariatric Surgical Weight Loss Clinic, the Heart & Vascular Center of Northern Arizona, the Sleep and Pulmonary Center, Guardian Air and Guardian Medical Transport. We also provide comprehensive imaging, laboratory and pharmacy services throughout the region. Many of the services we provide receive major funding through the NAH Foundation, including Fit Kids of Arizona, The Taylor House and Valley View Care. For more information on Northern Arizona Healthcare programs and services, visit NAHealth.com. “Like” NAH at Facebook.com/ NorthernArizonaHealthcare.

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Janaury 2017

| Flagstaff Business News

New Year Bringing New Employee Benefit Options for Small Businesses By Ed Gussio

n Dec. 13, the 21st Century Cures Act was signed into law. The act allows small employers that do not maintain group health plans to establish stand-alone health reimbursement arrangements (HRAs), effective for plan years beginning on or after Jan. 1, 2017. This new type of HRA is called a “qualified small employer HRA.” Due to the Affordable Care Act (ACA), most stand-alone HRAs have been prohibited since 2014. This new law creates a special exception for small employers that are not subject to the ACA’s employer shared responsibility rules. Instead of offering a group health plan, small businesses may use a qualified small employer HRA to reimburse employees’ out-of-pocket

medical expenses, including their premiums for individual health insurance coverage, on a tax-free basis. However, an employee cannot get subsidies (Advance Premium Tax Credit) from the government to lower the cost of their health insurance premiums AND receive funds through a tax-free qualified HRA. Sorry folks! Small employers that do not sponsor group health plans may want to consider implementing a qualified small employer HRA to help their employees pay for out-of-pocket medical expenses. Because there are specific design requirements for these HRAs, including a maximum benefit limit and an employee notice, small businesses should work with their advisors to make sure their HRAs are compliant. Like all HRAs, a qualified small employer HRA must be funded solely by the employer. Employees cannot make their

own contributions to an HRA, either directly or indirectly through salary reduction contributions. To be eligible to offer a qualified small employer HRA, an employer must meet the following two requirements: 1. The employer is not an applicable large employer (ALE) that is subject to the ACA’s employer shared responsibility rules. In general, this means that the employer must have fewer than 50 full-time employees, including full-time equivalents. 2. The employer does not maintain a group health plan for any of its employees.

es of the employee’s family members). The maximum dollar limits must be prorated for individuals who are not covered by the HRA for the entire year. FBN As we enter the New Year, we will be celebrating 20 years at Benefit Logic and we thank our wonderful customers! For more information, or for other innovative employee benefit options, call the team at Benefit Logic: 928-5265691. Happy New Year!

HRA Design Requirements: The maximum benefit available under the HRA for any year cannot exceed $4,950 (or $10,000 for HRAs that also reimburse medical expens-

Donate a portion of your taxes back into your community. Your Working Poor* Tax Credit donation helps us feed Flagstaff! An individual taxpayer can give up to $200 and a married couple filing jointly can give up to $400. More information plus ways you can give at Hotfood.org. PO Box P, Flagstaff, AZ 86001 • 928-526-2211 *Qualifying Charitable Organization Tax Credit

Offering tax preparation for individuals, small businesses, corporations and estates and trusts. Payroll services, and sales tax preparation and consultation. Services offer by Enrolled Agents- Licensed by the US Department of Treasury to represent any taxpayer before the Internal Revenue Service.

Jeff Augenstein, EA Roxanne Augenstein, EA Neils Mickelson, EA Melissa Rainwater-Fleming, EA Linda Vasquez

2519 E 7th Ave. Flagstaff, AZ 86004 www.northernazfinancial.com • 928-526-3999

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Janaury 2017 www.flagstaffbusinessnews.com

ChamberConnection

Happy New Year!

am delighted to wish a happy and prosperous New Year to Flagstaff’s broad and diverse business community. I hope you celebrated the beginning of 2017 with friends and family, looking ahead and thinking about what the New Year may bring. 2016 was quite a robust year for many businesses with optimistic progress reports and hopes for a successful year in 2017 too. Of course, there’s always a lot of work ahead to maintain positive momentum but it’s great to see strength in the financial markets and a very favorable economic climate at the start of a new year. The Greater Flagstaff Chamber of Commerce is energized for 2017 and proactively preparing to deliver a robust business agenda over the next three years. Looking ahead you will see a council of community stakeholders and new collaborations with like-minded as well as divergent-thinking associations. These new alliances will create a stronger economic climate for all. At the same time we find

ourselves in less than favorable circumstances with the passage of two new wage laws – one local and one State. In a recent member survey with a 20% response rate, 9 out of 10 Chamber members reported they will be raising prices, starting layoffs, and even closing their doors if we don’t fix the unsustainable minimum wage increase. No matter what the circumstances, we must not lose sight of our mission as job creators and advocates for business growth and prosperity for our entire community. The Chamber will continue to work tirelessly for sound business policies that stimulate economic growth and oppose those barriers to sustaining local businesses already here that provide jobs for families and services for youth and the developmentally disabled. The value of an investment in Chamber membership shouldn’t be underestimated. As we focus more and more on small business prosperity by providing exposure, marketing opportunities, and visibility there is definitely success in numbers. And we pledge to connect

ATHENA and ATHENA Young Professional Awards®

ow in its 28th year, the Greater Flagstaff Chamber of Commerce and Northern Arizona Healthcare will present the 2016 ATHENA and ATHENA Young Professional Award to two local businesswomen who have achieved excellence in her field, served the community and assisted other women in the attainment of their career goals. The awards will be presented at the Chamber’s Annual Meeting on Friday, February 10, 2017, 11:30 am at the High Country Conference Center. The ATHENA Award was founded nationally in 1982 by Martha Mayhood Mertz and ATHENA International, a non-profit organization that seeks to support, develop and honor women leaders. Martha, at the time, was with the Lansing, Michigan Chamber of Commerce. She and her husband now reside in Sedona. The ATHENA Leadership Award was inspired by the goddess of Greek mythology known for her strength, courage, wisdom and enlightenment - qualities embodied in the ATHENA Leadership Model. The Award is unique in both scope – local, national and international –and the ATHENA mission upon which it is based. “ATHENA Award recipients exhibit creativity and initiative in their careers, provide valuable service to improve the quality of life for others, and assist other women in reaching their full leadership potential,” said Flagstaff Chamber President/CEO Julie Pastrick, who was instrumental in establishing the ATHENA Awards in Flagstaff. The 2015 ATHENA Award recipient was Kimberly Ott (pictured below), now at NAU, for her dedication to organizations such as the United Way of Northern Arizona, NAU Alumni Association Board, and Habitat for Humanity in addition to always helping to elevate females along their career path. The Greater Flagstaff Chamber added The ATHENA Young Professional Award in 2007 to recognize women who are emerging business leaders and who clearly serve as a role model for young women both personally and professionally. The 2015 Young Professional Award was presented to Margaret “Marney” Babbitt of North Country Healthcare for her work with Girls on the Run and her volunteerism with The Literacy Center, Flagstaff Family Food Center and Soroptimist International. “The Chamber is committed to elevating the image of hard working young professionals and highlighting their accomplishments in our community. Sustaining a strong and vibrant economy requires leadership voices of all ages and careers,” said Julie Pastrick. “ATHENA and Young Professional Award recipients are at the center point of their communities giving back and excelling in their careers.” Please nominate an ATHENA or Young Professional candidate today and give her the opportunity to receive recognition she may not receive otherwise. Applications are online at flagstaffchamber.com and easy to complete.

member businesses to each other; give members competitive edge opportunities; empower business success; and provide on-demand resources that can be accessed on your own time. In closing, during 2017 the Chamber will embark on a total building renovation. Our current facility, built in 1950, doesn’t serve members like it should. So, we’ve decided to do a much needed remodel. We will be looking for support from the business community to meet our fundraising goals. It takes a little

investment from many businesses to maintain the Chamber’s largest asset. So again, I would like to thank you for your significant support and dedication of this private, non-profit organization which is better poised today to serve as a catalyst for community and economic development than ever before. From all the team at the Greater Flagstaff Chamber of Commerce we wish you a very Happy New Year!

1989 Kay McKay ret “Marney” Babbitt 1990 Judy Feldstein 1989 Kay McKay 1991 Colleen Hendricks 1990 Judy Feldstein 1992 Hazel Robinson 1991 Colleen Hendricks 1993 Marj McClanahan 1992 Hazel Robinson 1994 Melissa Collins 1993 Marj McClanahan 1995 Theresa Givens 1994 Melissa Collins 1996 Joy Staveley 1995 Theresa Givens 1997 Kerren Vollmer 1996 Joy Staveley 1998 Susanna Maxwell 1997 Kerren Vollmer 1999 Conny Frisch 1998 Susanna Maxwell ER and Julie Pastrick 1999 Conny REGISTFrisch TODAY 2000 Dr. Kathy Turner and Julie Pastrick 2001 Elizabeth Archuleta 2000 of Commerce Dr. Kathy Turner The Greater Flagstaff Chamber and NorthernCreedon Arizona Healthcare Cordially Invite You To Archuleta 2002 Angela 2001 Elizabeth 2003 CoralTH Ev- 2002 Angela Creedon Th e 28 Annual AthenaCoral Awards Evans and Ronda Stump 2003 & Chamber 2004 Stephanie McKinneyAnnual ans andMeeting Ronda Stump 2005 Helen Hudgens Ferrell 2004 Stephanie McKinney The ATHENA + Young Professional Awards celebrate the ATHENA mission of supporting, developing and honoring women leaders, inspiring women to achieve 2006 Louise Yellowman 2005 Helen Hudgens Ferrell their full potential—creating balance in leadership worldwide. The ATHENA Award 2007 honors Susan Yellowman individuals Casebeer who strive toward the2006 highest levelsLouise of personal and professional accomplishment, who excel in their chosen field, devote time and energy to their 2008 community Dr. Loretta Mayer Susan Casebeer in a meaningful way, and forge2007 paths of leadership for other women to follow. 2009 Janetta Beaumont 2008 Dr. Loretta Mayer 2010 Brenda Silveus 2009 Janetta Beaumont CALL FOR NOMINATIONS 2011 Nomination Lucinda Andreani Brenda Silveus forms and instructions2010 for The Athena + Young Professional Awards can be found at www.fl chamber.com Andreani 2012 Bonnie Stevens 2011agstaff Lucinda 2013 Dr. Leah Bornstein 2012 Bonnie Stevens 2014 Dr. Ann Roggenbuck Dr. Leah Bornstein Annual Meeting and2013 Awards Presentation 2015 Kimberly 11:30 Ottam2014 - 1:30Dr. pm Ann Roggenbuck Friday, February 2007 Heidi Hansen 201510, 2017 Kimberly Ott High Country Conference Center 2008 Sara Heron 2007 Heidi Hansen Purchase tickets today at www.flagstaffchamber.com 2009 Emy Tice 2008 Sara Heron 2010 Sarah Holcomb 2009 Emy Tice 2011 Rachel Edelstein 2010 Sarah Holcomb 2012 Ruth Ellen Elinski 2011 Rachel Edelstein 2013 Ande Burke 2012 Ruth Ellen Elinski 2014 Paula Monthofer 2013 Ande Burke 2015 Marga- 2014 Paula Monthofer AUTO GROUP FLAGSTAFF

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Janaury 2017

Urinary Incontinence: Debunking the Myths By Jessica Baugh, PT, DPT

ore than 200 million people live with urinary incontinence, which can have a negative impact on quality of life. Individuals who suffer from this condition may experience bladder leakage, a strong urge to urinate, painful urination or incomplete emptying of their bladders. But it doesn’t have to be that way. Physical therapy can provide significant improvement in symptoms caused by urinary incontinence. The first line of therapy is pelvic floor muscle training. The pelvic floor consists of muscles, ligaments, tissues and nerves that act like a hammock to provide support for the bladder. When the pelvic floor is weak, the bladder is unable to function as well as it should. A normally functioning pelvic floor can help with core strength and stability to allow for better bladder control. This can help prevent as well as relieve the symptoms of urinary incontinence. There are many myths about urinary incontinence that may discourage both men and women from getting the help they need. Here are some myth-busting facts: Myth: Urinary incontinence and pelvic organ prolapse are “normal” as we age. Truth: Any leakage is too much leakage. Myth: Reducing fluids reduces urinary incontinence. Truth: Reducing fluids leads to frequent, concentrated urine, which irritates the bladder and causes worsening symptoms of urinary incontinence.

Myth: Surgery is necessary to treat urinary incontinence. Truth: Physical therapy can provide significant improvement in symptoms, along with dietary and behavioral changes. Myth: Delaying going to the bathroom helps strengthen the pelvic floor. Truth: This can overstretch the bladder, leading to a flaccid bladder that no longer functions properly. For anyone who lives with urinary incontinence, I recommend seeking medical treatment. Physical therapy truly can provide a life-changing difference for many. FBN Jessica Baugh, PT, DPT, is a physical therapist at Mountain Valley Regional Rehabilitation Hospital. Mountain Valley Regional Rehabilitation Hospital is a 44-bed, free-standing rehabilitation hospital that provides intensive physical rehabilitation services to patients recovering from strokes, brain and spinal cord injuries, orthopedic injuries, and other disabilities caused by injuries, illnesses, or chronic conditions. The hospital is consistently ranked in the top 10 percent of inpatient rehabilitation facilities nationally by the Uniform Data System for Medical Rehabilitation (UDSMR). For more information, visit MVRRH.ernesthealth.com. 3700 N. Windsong Drive • Prescott Valley, AZ 86314 • 928-758-8800 • www.mvrrh.ernesthealth.com

| Flagstaff Business News

Flagstaff Business News |

Janaury 2017 www.flagstaffbusinessnews.com

Having a Plan for Pets By Leah Veschio, RN, MSN

ets have always been a part of the fabric of our lives, keeping us company and providing us with steadfast, loyal devotion. When the decision is made to transition your loved one to an assisted living community, the issue of what to do with their beloved pet can become a major concern. This became reality for me when my dad needed to move into an assisted living facility, but refused to do so unless he could bring his beloved cat, Max. Having worked in health care for more than 20 years, I understand the importance pets have on our physical and emotional well being, especially that of seniors. So, I did not think twice about making sure that my father’s facility allowed pets. What I didn’t consider were the unexpected challenges and considerations that came along with moving the cat into a new environment. I assumed that my dad could take care of his cat without assistance, which is a requirement for most assisted living facilities. However, as he became more dependent on others to assist him with his day to day activities, caring for Max fell to me. I recommend considering what will happen when your parent is unable to properly care for the pet. For example, will your parent be able to walk the dog, let it out as needed and independently

keep track of feeding times? Talk to the facility ahead of time to learn about its policies and state regulations currently in place. In Arizona, there are strict rules and regulations for the immunizations and licensure of pets. Maintain a relationship with the pet’s veterinarian for health checks and emergencies. This will help you know what the pet’s needs are prior to moving it into a state regulated facility. Consider how your loved one will be able maintain these requirements. In addition, most facilities require a pet deposit. This can be substantial, so it is best to be prepared. Finally, have a plan for changes in levels of care of your loved one. What will you do if your loved one is hospitalized or passes away? Do you have a plan if circumstances change and they are unable to provide the necessary care for their pet, either temporarily or permanently? Most facilities will not take on this added responsibility or may charge for these services. Consider options if you find yourself needing to find the pet a new home. Many times, it is difficult to find a new home for older pets. Be proactive – have someone on standby to care for the pet if you are unable to do so. From someone who loves animals and believes pets are a great addition to any household, I hope that these tips will help you and your family. A well thought-out

I recommend considering what will happen when your parent is unable to properly care for the pet. For example, will your parent be able to walk the dog, let it out as needed and independently keep track of feeding times?

plan will allow you to focus on your loved one’s situation and rest assured that their pet is being well cared for. FBN Leah Veschio, RN, MSN, is the director of community outreach at The Peaks Senior Living Community, 928-774-7106, ext. 2022.

Arizona Department of Revenue Transition Privilege Tax Administration Begins

s of Jan. 1, the Arizona Department of Revenue (ADOR) is the single point of administration for all Transition Privilege Tax (TPT) activities in the State of Arizona. The City of Flagstaff is committed to assisting local taxpayers with a smooth transition to licensing and reporting TPT or sales tax activities with ADOR. Businesses may begin the transition of filing and reporting TPT activities by taking the steps found on the City of Flagstaff website at Flagstaff.az.gov/salestax. Businesses must have submitted sales tax (TPT) to ADOR as of Jan. 1 in order to avoid late fees or penalties. The City of Flagstaff appreciates taxpayer assistance in making TPT simplification a success. The Sales Tax Division is confident these changes will make it easier for Arizona businesses to report state, county and city TPT to one jurisdiction. Local taxes will continue to return to the community, supporting local government operations. FBN Visit the website for upcoming training opportunities and technical assistance during the transition. For questions, please contact the Sales Tax Division at 928-213-2250 or email salestax@flagstaffaz.gov.

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Mayor’sAddress

Happy New Year: Looking Forward in 2017 By Coral Evans

ello Flagstaff and Happy New Year! Thank you to Flagstaff Business News for offering me this space, and thank you to you, the readers! City Hall is buzzing and I want to make sure everyone in Flagstaff has a chance to participate. First up, I will continue to host “Coffee with Coral” the first Wednesday of every month, 7:30-9 a.m., at Miz Zip’s. All are welcome and the coffee’s on me! Secondly, we are working on putting together a quarterly community breakfast at City Hall. Come on down, have some coffee and talk with us about what you’d like to see in our town. I will also be posting my weekly calendar online. Anyone will be able to see who I met with and the subject of the meeting on a weekly basis.

In my first couple weeks, I have had the pleasure of reaching out to many of those I respect the most. I am putting together a Community Policy Trust consisting of former elected officials and representatives of neighboring Tribes to advise me on matters of policy. I am not the first or the only official to be tasked with many of the problems facing Flagstaff and I look forward to hearing their advice; it will be of immense value. I am also meeting with the city’s partners and looking for ways to strengthen those partnerships. I recently sat down with the Downtown Business Alliance. Organizations such as DBA have an immense value to our city and we should look for ways to enhance collaborations. The businesses downtown have a vested interest in downtown development and planning, whether it is a redesign of Wheeler Park or the new Courthouse. They need to be included in conversations

and plans. I’ve also held a series of meetings with NACET regarding support for our small businesses. Together, we will seek and implement policies that help our local businesses grow. Coming up, I have a sit-down with several of our local breweries. The wine industry in the Verde Valley brings in $50 million a year; how can Flagstaff replicate that? Surely our local brews are as good as any of their wines! I will also meet with NAU President Rita Cheng. NAU and the City of Flagstaff must work together to make sure our mountain town prospers. I look forward to strong collaborative relationships with all of Flagstaff’s partners. I am working to build relationships on Council. I have had individual meetings with half of the current members so far. Their goals and priorities are important to me and I look forward to hearing what everyone has to say. To that end,

we are working toward eliminating the requirement of majority consent on Council to add future agenda items. Currently, the rules require the consent of four members of Council to add an agenda item for discussion. I believe the minority opinion has value and should be heard. It is my hope that the current Council will make it significantly easier for items to be added to an agenda. Thank you, Flagstaff. Thank you for coming to the table, rolling up your sleeves and making this community the wonderful place that it is. I look forward to working with all of you. See you for coffee! FBN Coral J. Evans, MBA, is the mayor of Flagstaff.

Elevate Flagstaff Committee Addresses Minimum Wage Laws

group of Flagstaff community members has formed the Elevate Flagstaff committee and has filed “The Sustainable Wages Act” with City Hall to help protect Flagstaff small businesses from the sudden and drastic increase in wages with two minimum wage laws going into effect at the same time. The initiative will need more than 4,400 valid signatures in order to be placed on the ballot for a May special election. “The Sustainable Wages Act” would amend the Flagstaff City Code to require employers in Flagstaff to pay their employees at least the

minimum hourly wage imposed by state law and eventually an additional 50 cents per hour. This means that, given current state laws, the minimum wage in Flagstaff would gradually and sustainably increase to $12.50 per hour by 2021. Provisions in the City Code concerning the treatment of employee tips, cost of living adjustments, prohibitions on employer retaliation, notice and record keeping requirements, penalties and enforcement issues would be amended to make them substantially similar to parallel provisions in state law. “The first step in sustainable wages is a sustainable busi-

ness,” said Rand Jenkins. “We need to keep our small businesses alive, keep them strong and allow them time to adjust to the state raise. The expected increased cost of childcare and the potential harm to fixed-income retirees, providers of care for developmentally disabled individuals and veterans are problems that we cannot ignore. We are thankful to the members of the community who are working hard to provide a sustainable wage for the citizens of Flagstaff.” FBN For more information, visit elevateflagstaff.com.

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» PROFILE continued from page 10 lived on private multi-million-dollar yachts, and traveled the world. “Being out at sea is one of my favorite things. It’s so tranquil. I just love it.” In April 2013, Harrison bought Desert Lifestyle Publishing, which produces magazine-style real estate newsletters, customized for specific subdivisions. Since then, DLP Marketing has evolved into a full-service marketing firm that creates strategies with direct mail, web design, logo development, public relations and digital marketing. The company has grown from a one-woman shop to six full-time employees and six agency partners. With the start of the New Year, DLP Marketing has hired two more designers, Bethany Smith and Yoojin Seong, who graduated in December with art degrees from Scottsdale Community College. “DLP Marketing is a fast growing company with abundant opportunity for growth,” said Operations Manager Michelle Ruggiero. “When all of us are together, the creativity doesn’t stop! We all come from diverse work experiences so when it’s time to do something creative, there is no shortage of ideas streaming from all that positive, high energy.” “Never have I worked for a company like DLP Marketing,” says Art Directors Susan Richards. “We don’t feel or operate as simply employees – we’re all invested in the growth and success because it rebounds back to us personally. It’s really exciting being part of something with such unlimited potential! DLP Marketing’s clientele includes such real estate developments as Eastwood, CantaMia,

Lori Anna Harrison and DLP Marketing promote luxury real estate developments in the Southwest. Courtesy photo

Encore, Oasis, Courtyards at Madison Ranch, Cheyenne Meadows and Sienna Hills. Currently Harrison is proposing projects in the Prescott and the Quad Cities area. “Last year nearly 40 percent of our business came from our direct mail and print campaign that Lori and her team at DLP Marketing helped us create,” said Jennifer Anderson of Willis Allen Real Estate. “This campaign has also enabled us to double our average sales price and become known as area experts!” Harrison is an avid student of marketing, real estate and business. She reads obsessively, attends workshops, seeks regular guidance from her coach, develops the DLP Marketing team

through annual retreats and is active in business organizations. She is also a huge proponent of giving back. She has served on the board of directors for the Valley of the Sun Active 20-30 Club, a philanthropic, community service organization for professional women. She is also involved in the Young Entrepreneurs Academy (YEA!), a middle and high school mentoring program. Since she was a little girl riding her bike around the San Francisco Peaks, Harrison’s mountain high view for herself and now her company is an endless expanse of beauty. “We will be the national expert in real estate marketing for agents and builders. This position currently doesn’t exist. There are tons of people who do graphic design, but to really understand and position clients to lead in this market, we are the experts and will grow that national footprint. And our clients are always our first priority.”

Who inspires you? “I’m incredibly inspired by Barbara Corcoran of ‘Shark Tank.’ She’s a brilliant business woman who made it on her own terms. I’m also a fan of Bob Parson [GoDaddy founder]. I’ve heard him speak and it was so motivating. He has an unbelievable business story and he gives so much back to the community. I teared up listening to him.”

What advice would you give someone who wants to start a business? “Save your money! It takes money and good credit to start a business. And be passionate.

You have to absolutely love what you’re doing. You have to breathe it, live it, love it. If you’re passionate and persistent, you will be the best.”

What books do you recommend? “I read everything about marketing and being an entrepreneur. I love all that stuff – it really speaks to me. Some of the most powerful books are ‘22 Immutable Laws of Marketing’ by Jack Trout, ‘Think and Grow Rich’ by Napoleon Hill and ‘Good to Great’ by Jim Collins.”

How do you recharge your batteries? “Getting out in nature is big for me, hiking. That’s why I spend the summer in Flagstaff and vacation in Prescott and San Diego. Also, my life coach Melanie Dunlap energies me with her encouragement and focus. She’s an amazing woman entrepreneur and has this super holistic style. I meet with her twice a month and she conducts corporate retreats for my business. And, of course, spending time with my boyfriend, who is also is entrepreneur. We have this synergistic energy and he’s a great sounding board.”

When the movie comes out about your life, who will play you? “Anne Hathaway. I would hope to have her grace and elegance, but I can definitely relate to how many different kinds of roles she plays. She’s so adaptable.” FBN For more information about DLP Marketing, visit DLPmarketing.com or call 480-460-0996.

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Janaury 2017

» FINANCES continued from page 8 envision how much can be done together. Because of that, it’s very easy [for others] to take advantage [of women]. It starts to happen at an early age.” “Having It All: Girls and Financial Literacy,” the report by TGSRI, states that the lack of standardized financial literacy coursework in grades K-12 has pushed the responsibility for educating young people about money management to parents, families and programs outside the schools. However, many adults themselves may not be comfortable with the financial concepts they should be teaching their children. “It’s not just a young person’s problem,” said Jauregui. “It’s very rare to find someone who has a healthy relationship with money. The result is families not communicating about their finances, becoming frustrated when they are not on the same page and putting themselves at the mercy of circumstances they likely could control.” Fear and discomfort with money can get in the way of people optimizing its potential for achieving life’s goals, she says. “Money is a conduit from wish to fulfillment. Financial success requires confidently speaking the language of money.” Souders recommends that parents assist their daughters by assigning financial value to the work performed within the family. “When women initially entered the workforce, they still had to come home and cook and take care of the household and the children. That still remains a cultural norm inside many families.” Girls in the TGSRI study ages 11 through 17

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» ORGANIZED continued from page 3 claimed to know how to save (90 percent), how to shop for the best values (85 percent), how to make a budget (59 percent), how to pay bills (58 percent), how to establish good credit (46 percent), what a credit score is (38 percent), how credit card interest and fees work (37 percent), how to invest money and make it grow (36 percent) and what a 401K is (24 percent). Most insight about money and finances was obtained from moms (85 percent) and dads (61 percent), per the TGSRI study. Eighty-six percent of parents considered themselves to be financially confident: fathers at 92 percent and mothers at 83 percent. Jauregui says optimizing that parental confidence is critical for setting a good example for their daughters in managing money responsibly and educating them on the elements of financial success. Money and career education include reaffirming the need for math skills, empowering exploration in math, science, finance and economics, inclusion in discussions about family financial decisions and acknowledgement that some purchases might need to wait until money is available. “When kids start asking for money, they need to understand the concept,” Jauregui explained. “Somebody always has to exchange time to receive money. If kids want to be handed money, they should be encouraged to trade their own time earning it. Everything is a relationship of cause and effect. You go to work and bring money home. Then, you sort through must haves and desires for how to save and spend it.” Both Jauregui and Souders suggest that

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parents institute allowances and educate their children about how money should be set aside. “Teach your daughters about the three buckets: saving, tithing and spending,” Jauregui advised. “Give them a general rule to save 10 percent of what they earn and never, ever kill the goose laying the golden eggs of savings and investments.” “The allowance itself should be connected to the value of what [the child] is being asked to do in the home,” Souders counseled. “[The three buckets] are very powerful. We are living in an economic time where people don’t have money, [where] they don’t feel they have the ability to save money, much less give it away.” Complicating the money relationship for women is “a whole gender dynamic, where women have made money and then lost it trying to help husbands [build] businesses,” Souders stated, noting that the wives never were repaid. That money pit could change, he predicted, as girls gain the financial knowledge to become stronger, more independent and experienced in setting boundaries. Websites such as moneyasyougrow.org, PracticalMoneySkills.com and Learn4Good. com offer ideas and ways to understand money. Information about a K-12 Financial Literacy Badge, a video series on running a business, and the business practicum – selling Girl Scout Cookies – is available at girlscouts.org. FBN

she said. “Say, ‘This is my mantra for the year. I am going in this direction.’” Finally, create a vision for the year. “I like to put this vision in my journal,” she said. The vision should determine what 2017 should look like to you.

SMART Planning Steve Bracety, general manager of the Prescott Resort and Conference Center, says he uses the word “SMART” to move himself and his staff in the right direction. The goal should be Specific, Measureable, Actionable, Realistic and Time Bound. SMART. “You need to determine the goal you want to achieve, determine for your team or yourself who is responsible for the goals and who is leading the charge,” Bracety said. “In the end, I always want to accomplish whatever a home run is to me.” For example, if a manger wants to increase sales, he or she must decide how to go about doing that. You decide who you need on your team to accomplish that and follow up so there are no hidden surprises. Inspect what you expect.” The recurring theme with all of these experts is constantly checking in with employees and yourself to keep moving forward so the goal can be reached. As Bracety said, “Check in. Check in. Check in.” FBN

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» DINING TRENDS continued from page 4

» FIRST-TIME HOME BUYER continued from page 19

Arrow Breakfast Sandwich with two eggs, cheese, tomato and bacon. In the non-portable category, the connoisseurs say to watch for elaborate breakfast tacos stacked high with artistically plated eggs, pico de gallo and carnitas or chorizo.

approved. All that’s left is the closing. Your loan officer will have provided an estimate of costs prior to closing, and at this stage will give you a breakdown of actual costs. This is an important time to ask as many questions as it takes for you to understand what you’re being charged for. Some people prefer to retain separate legal counsel during closing, while in some states it is a requirement. Escrow accounts could be used to manage your finances and mitigate risk to the lender, though you may have options as to whether you’d like to use them. After all the information and paperwork has been processed, your patience and perseverance will be rewarded with a shiny set of keys to your new home. The only thing left to do is plan your housewarming party! FBN

Hail Kale…and Farewell “It looks like the dreaded kale has reached its peak,” states the report. It projects that seaweed and squashes will take its place. The report also points out that in the new “waste not” economy, more chefs are using the previously discarded beet greens, chard, turnip greens, carrot tops, etc., which may be taking the place of kale. “Chefs will be pickling these things and using them as condiments,” states the study. That is already happening in Northern Arizona. “Our ‘War on Waste,’ includes pickling vegetable flotsam,” said Dara Rodger, co-owner and pastry chef at Shift Kitchen + Bar. Copa Café also pickles and cans vegetable items as well as greens and flowers foraged from the surrounding Coconino National Forest.

Oddball Ice Creams Getting Hot Ice cream precariously piled high with cake, donuts, pretzels and/or candies until they’re ready to fall over are called “Freakshakes” and the more than 37,000 pictures of them on Instagram prove that they are all the rage. “They cost between $12 and $15 … more if boozed up,” reveals the report. Although this trend has not yet reached health-conscious Flagstaff, the consultants also say to watch for new savory flavors being added to ice creams and ice pops. Crema Café in Cottonwood has long been offering gelatos with locally-grown French pumpkins, sweet potato and basil. The chef at Flagstaff Terroir makes innovative frozen delights with sorbet and custard made with a reduction of the dessert sherry.

Spicing it Up “According to Innovative Market Insights, use of cayenne pepper rose 47 percent in global product launches last year,” says the report, which goes on to say that many vibrant spices like chilies, tamarind, lemongrass, turmeric, ginger, coriander/cilantro, cardamom, kaffir lime, cumin, cinnamon, cloves, caraway, mustard seed, shrimp paste, sharp citrus juices and zests will be trending upward in 2017. They are also showing up in bottled beverages and cocktails. Spices are used by Flagstaff mixologists at places like Tinderbox Annex (Ginger Mint Julep), The Commerce (Honey and Knives made with serrano-infused tequila, grapefruit and ginger syrup) and Silver Pine Restaurant and Bar at Little America (Mesa Oasis, a rum drink mixed with pineapple, jalapeno syrup and cilantro). FBN

Automated loan approvals are subject to Guaranteed Rate review and approval of all required loan documentation and does not represent an interest rate guarantee. “Online. Anytime.Anywhere” means available online 24/7 and applicant(s) must be a US Citizen or a qualifying US Resident Alien to apply and the subject property must be located in the US. “Digital Mortgage” means electronic completion of the following: loan application, upload of loan documents, request of the appraisal and automated underwriting decision. It does not include Guaranteed Rate’s review of loan documents or the loan closing process. “Choose your own loan type & rate” means applicants must select from available loan types and interest rates based upon loan

features and applicant eligibility. “Securely upload and digitally sign your loan documents” is based upon the loan type selected and some loan documents may require a wet signature. “If Applicant self-reports credit score as “needs improvement,” Guaranteed Rate will not run credit or provide free credit scores via the Digital Mortgage. Applicant may request credit scores by contacting Guaranteed Rate.” “Real Approval” means an automated underwriting system approval based upon credit information supplied by applicant and subject to Guaranteed Rate’s review of loan documents. Applicant subject to credit and underwriting approval. Not all applicants will be approved for financing. Receipt of application does not represent an approval for financing or interest rate guarantee. Restrictions may apply, contact Guaranteed Rate for current rates and visit www.guaranteedrate. com/restrictions for more information.

Julie Dedmon is VP of Mortgage Lending with Guaranteed Rate in Flagstaff, and can be reached at julie.dedmon@rate.com, cell: 928-853-2727 or office: 928-220-7767. Also stay in touch by following her on Facebook, Twitter and Instagram. Dedmon’s office is located at 809 W Riordan Road, Suite 207, Flagstaff, AZ 86001. As a native to Flagstaff, she knows your market!

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» MALL BUSINESS continued from page 1 space, we knew this was where we were supposed to open our store.” Vivian describes the store as an adoption service or foster home for collectibles. “We attend estate sales to purchase amazing one-of-a-kind items from people who no longer want them and then we help the items find a new permanent home. We have items for advanced collectors and for those who are just starting to dabble in the world of art and décor.” Jack says their best-selling items are the glassware, bronzes, furniture and other collectibles. “The paintings move the slowest, which is surprising to me. I grew up in a house with art and large paintings so I expected these items to sell quickly. We have many signed, expensive paintings that we sell for a mere fraction of their worth. We want these paintings to be loved and admired and part of someone’s home or office, not hang in a gallery.” Like many small business entrepreneurs, Jack said they have all their skin in the game. “We don’t have investors and we didn’t borrow money to get started. Other than the merchandise, the big-

gest expenses we incurred were the display cases and our website.”

Frederick Fisher Jewelers For more than 30 years, jewelry aficionados have been treated to friends-and-family service and the expertise of Tim and Lisa Terharr, owners of Frederick Fisher Jewelers. These longtime Northern Arizona jewelers opened their mall-located store in 1980. Their son, Ryan, is the operations manager. Lisa describes what she says sets their store apart from other jewelers: “Our gemstones are real; we don’t sell synthetic. We offer on-site repairs and appraisals, and we carve, cast and set all pieces right here in our store. We don’t send our customers’ valuable jewelry anywhere else. Whether our customers are just looking and dreaming or actually buying, we want them to have the best experience.” Why have they chosen to stay at the mall all these years? “People come from all over to shop at the mall, so we interact with numerous people every day, many of whom are regular customers.

The parking is easy, the location is beautiful and management is dedicated to working with local businesses. It is a win-win.”

La Placita Express The food court at the mall offers a variety of choices, including genuine Mexican food. La Placita Express is owned and operated by two sisters, Margarita and Maria Pena. Margarita runs a restaurant in Chicago, while Maria oversees the cooking and operations in Flagstaff. The grill-style eatery opened in the mall two years ago. “We grew up cooking,” Maria said. “Our mom died when we were young so we had to learn to cook. All our food is prepared locally; no cans allowed. We make real, authentic Mexican food.” Maria says the mall is a great place for their walk-up restaurant. “Since being open here, we have many people who have become regular customers. And everyone is so friendly. We love being here.”

Arts Connection The Arts Connection Gallery, part of the Artists’ Coalition of Flagstaff, is comprised of local and regional artists. The gallery is a place for coalition members to display and sell their unique creations and host classes, art shows, book readings and more. More than 30 members display and sell their beautiful works of art, including oil and water paintings, quilts, hand-woven tapestries, silks, jewelry, pottery, photography, beading, carved wood, woven baskets and more. Shoppers are bound to find a unique piece for themselves or a gift for someone else. Coalition Vice President Carol Rackley says opening the gallery at the mall has benefited both the artists and the coalition. “The mall is climate controlled year-round and offers easy access and parking. Since opening at the mall, our artists have been able to show and sell more items. Each artist works at the gallery, which helps us keep our overhead expenses low. The mall was glad to have us and helped us find the right space.” FBN

» SNOWBOWL continued from page 12 involve base lodge upgrades with more dining seating, restrooms and expanded kitchen and food service at Hart Prairie Lodge. According to LiftBlog.com, Arizona Snowbowl’s new Grand Canyon Express is one of 39 new lifts built in North America in 2016. Leitner-Poma and sister company Leitner built eight of those, including the one at Arizona Snowbowl. Since 1989, Leitner-Poma has been designing and manufacturing lifts in Grand Junction with a labor force that expands to 120 employees during high production times. FBN Contact Arizona Snowbowl at 928-779-1951 or online at arizonasnowbowl.com.

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Contributing Writers Betsey Bruner, Starla Collins, Maria DiCosola, Elizabeth Hellstern, Sue Marceau, Patty McCormac, Frederick Michaels, Ray Newton, Kevin Schindler, Bonnie Stevens Stacey Wittig, Tom Vitron Flagstaff Business News is a publication of Flagstaff Business News, LLC and is distributed free each month to residents of Flagstaff, Sedona, Williams and Winslow. Reproduction of any portion of the publication is strictly prohibited without expressed permission. The publisher reserves the right to refuse any advertisements submitted to the newspaper and is not responsible for the claims of its advertisers.

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» GREEN BUILDING continued from page 1 And more of those bedrooms might be filled in the future. “We are going through the process of becoming foster parents,” Womble added. Innovation is the High Caliber team’s style. “We have always tried to include energy efficient practices in our other buildings, but never this far,” Womble said. “It’s part of the progress of building that we have to try something new in order to advance building technology.” The new home is basically a second version of a previous energy efficient house nearby, which was completed in 2014 and is now rented. The Wombles are part of a growing trend, as more and more construction companies nationally are tackling projects that employ green building. Also known as sustainable building, green building means being responsible to the environment, using resources efficiently and creating a smaller carbon footprint throughout a building’s lifetime. Making homes more energy efficient is a concern among builders, as the Energy Information Administration (EIA) reports that about 40 percent of U.S. energy consumption was consumed in residential and commercial buildings in 2015. The new home in Doney Park was featured in the 2016 Sustainable Building Tour, an annual tour sponsored by the Coconino County Sustainable Building Program, in partnership with the City of Flagstaff Sustainability Program and Willow Bend Environmental Education Center during the Flagstaff Festival of Science. The self-guided educational tour on Sept. 28 provided attendees with the opportunity to see local homes and buildings that highlight the economic and environmental benefits of building

sustainably. “Flagstaff is an area that is very ripe for green building,” said Tim Kinney, whose own local company, Kinney Construction Services, has emerged as a leader in the sustainable building industry in the Southwest. “Because of the makeup of this community being environmentally conscious, both as residents and as business entrepreneurs, we have an opportunity to be leaders in the green movement. Northern Arizona University and the Museum of Northern Arizona are great examples of leadership in environmentally conscious building. In fact, they are major leaders in the entire country.” High Caliber Construction is working to serve all clients “by communicating effectively and providing high-quality construction,” said Eduyn Graterol, field superintendent for the company. Financed through private funding, construction costs on the building are “minimally higher” than those for custom homes, “but with a 75 to 80 percent increase in efficiency,” said Graterol. The new home uses the JEP System, a patented building system that improves thermal efficiency through the building envelope, which includes the roof, walls and foundation. All of the home’s energy needs are provided by solar panels and a greywater system replenished with rainwater is designed to nurture livestock and gardens. A high-efficiency electric boiler that is powered by solar and an energy recovery ventilator will provide balanced ventilation without heat loss. In addition, WaterSense plumbing fixtures and LED lighting are used throughout the home.

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This Net Zero Doney Park home is being built by High Caliber Construction. Photo by Betsey Bruner

The HERS Index measures a home’s energy efficiency. “A certified Home Energy Rater assesses the energy efficiency of a home, assigning it a relative performance score,” Graterol said. “The lower the number, the more energy efficient the home.” The U. S. Department of Energy has determined that a typical resale home scores 130 on the HERS Index, he added. The average new home has a HERS rating of about 100. “This home is going to be Net Zero; that means we use net zero energy -- no energy bills,” Womble explained. “Flagstaff presents challenges for building

green,” Kinney noted. “The high elevation makes it difficult to meet required energy models, access to local materials can be difficult and recycling of certain materials can be limited at the local level. The companies in Flagstaff that are making the effort to build green are overcoming these challenges and should be commended.” Womble feels that the Flagstaff area is primed for energy efficient building. “I think it should be,” he said. “Right now, it’s cold outside. Why would we not want a high insulation-building envelope? It’s much cheaper to heat the house in the wintertime,” said Womble. “Basically, it’s about being good stewards of the environment we live in.” FBN

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