news Summer 2021
+ Listening to feedback and delivering outstanding value When we asked our clients to assess our services on review website Vouchedfor.com, we were delighted to read your positive testimonials. Our average score on the website is 4.8 out of five – something which makes us particularly proud. Our aim is never to rest on our laurels and so we have looked carefully at the responses we have received. In order to score a perfect five, we must get better at communicating where we add value. It is not always easy to show the complex work which goes on ‘behind the scenes’ or the coaching your adviser might employ to help you avoid emotional financial behaviour and we will endeavour to communicate the value we have provided to you in more detail at annual review meetings. We have always been transparent with our fees and already offer an exceptional, personalised service at a competitive cost for those with substantial portfolios. However, we have decided to Medical Family Finance News Summer 2021
introduce a tiered approach for our annual ongoing advice charges from 1 September 2021 to further bolster the value that we offer, making our high-end service even more attractive to those with substantial sums to invest. This means that for individual portfolios of more than £1million, you will pay only 0.5% for our ongoing servicing on your assets above this figure. This is a big step for Medical Family Finance (and an unusual one for our industry in general) but we believe passing on fee savings to you, without compromising the high level of service we hold ourselves to, is the fairest way to treat our long-term clients. We want to prove that we value your custom and take your business seriously. Please note, due to the considerable administration and research costs involved in setting up and running each account, the tiered fee system applies to single accounts where the value of the portfolio reaches £1million, not to assets held jointly by a couple or family.