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List of Figures
List of Tables
List of Exhibits
List of Case Studies
List of Performance Support Tools
Acknowledgments
Foreword—The Practice of Performance Improvement, by Judith A. Hale
Foreword Fundamentals of Performance Technology, by Dale Brethower
Foreword Performance Improvement Interventions, by William W. Lee
Introduction
Section 1: Performance Improvement and the Performance Improvement/HPT Model
Chapter 1: Overview of Performance Improvement
Performance Improvement: Precursors
Performance Improvement: Definition and Scope
Performance Improvement: Key Terms
Performance Improvement: Key Concepts
Performance Improvement: Foundations
Performance Improvement: Leading Contributors
Performance Improvement: Prominent Early Leaders
Multidisciplinary Collaboration
Performance Improvement: Emerging Trends
Chapter 2: Performance Improvement/HPT Model an Overview
Introduction
Performance Analysis Phase
Intervention Selection, Design, Development Phase
Intervention Implementation and Maintenance
Evaluation
The HPT Model as a Process Model
Certified Performance Technology Standards and Ethics
Other Performance Improvement Process Models
Conclusion
Chapter 3: Change Management
Definitions
Change Management Models
Levels, Modes, and Control of Change
Planning Change
Change Management Roles
Change Management Functions
Change Management and the Performance Improvement Process
Conclusion
Case Study 1.1: Boutique Marketing Company
Background
Situation
Intervention
Critical Business Issue
Case Study 1.2: Strategic Performance Management in Georgia
Education
Background
Situation
Critical Issues
Case Study 1.3: Reducing Municipal Strife Through Engagement
Background
Critical Business Issue
Intervention
Case Study 1.4: Amway Corporation: Driving Consistent, Strategic Performance of Distributors Globally
Background
Situation
Intervention
Critical Business Issue
Case Study 1.5: Using Human Performance Technology (HPT) to Select Projects that Yield Results
Background
Critical Business Issue
Intervention
Section 2: Performance Analysis
Chapter 4: Overview of Performance Analysis
Analysis Techniques and Tools
Conclusion
Citations
Chapter 5: Organizational Analysis
Chapter 9: Intervention Selection
Collaborative Approach to Selection
Introduction to the Intervention Selection Process
Preliminary Phase
Survey Phase
Selection Phase
Chapter 10: Learning Interventions
Knowledge Management (KM)
Organizational Learning
Learning Management System (LMS)
Content Management System (CMS)
Education
Training
Self-Directed Learning
On-the-Job Learning
Just-in-Time Learning
Action Learning
Blended Learning
Technical and Non-Technical Learning
Social Learning
Interactive Learning Technologies
Enterprise Learning
Classroom Learning
Distance/Distributed Learning
Online/e-Learning
Wikis
Avatars
And More . . .
Games
Simulations
Chapter 11: Performance Support Interventions
Performance Support Tools (PSTs)/Job Aids
Electronic Performance Support Systems (EPSS)