(ebook) fundamentals of performance improvement: optimizing results through people, process, and org

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List of Figures

List of Tables

List of Exhibits

List of Case Studies

List of Performance Support Tools

Acknowledgments

Foreword—The Practice of Performance Improvement, by Judith A. Hale

Foreword Fundamentals of Performance Technology, by Dale Brethower

Foreword Performance Improvement Interventions, by William W. Lee

Introduction

Section 1: Performance Improvement and the Performance Improvement/HPT Model

Chapter 1: Overview of Performance Improvement

Performance Improvement: Precursors

Performance Improvement: Definition and Scope

Performance Improvement: Key Terms

Performance Improvement: Key Concepts

Performance Improvement: Foundations

Performance Improvement: Leading Contributors

Performance Improvement: Prominent Early Leaders

Multidisciplinary Collaboration

Performance Improvement: Emerging Trends

Chapter 2: Performance Improvement/HPT Model an Overview

Introduction

Performance Analysis Phase

Intervention Selection, Design, Development Phase

Intervention Implementation and Maintenance

Evaluation

The HPT Model as a Process Model

Certified Performance Technology Standards and Ethics

Other Performance Improvement Process Models

Conclusion

Chapter 3: Change Management

Definitions

Change Management Models

Levels, Modes, and Control of Change

Planning Change

Change Management Roles

Change Management Functions

Change Management and the Performance Improvement Process

Conclusion

Case Study 1.1: Boutique Marketing Company

Background

Situation

Intervention

Critical Business Issue

Case Study 1.2: Strategic Performance Management in Georgia

Education

Background

Situation

Critical Issues

Case Study 1.3: Reducing Municipal Strife Through Engagement

Background

Critical Business Issue

Intervention

Case Study 1.4: Amway Corporation: Driving Consistent, Strategic Performance of Distributors Globally

Background

Situation

Intervention

Critical Business Issue

Case Study 1.5: Using Human Performance Technology (HPT) to Select Projects that Yield Results

Background

Critical Business Issue

Intervention

Section 2: Performance Analysis

Chapter 4: Overview of Performance Analysis

Analysis Techniques and Tools

Conclusion

Citations

Chapter 5: Organizational Analysis

Chapter 9: Intervention Selection

Collaborative Approach to Selection

Introduction to the Intervention Selection Process

Preliminary Phase

Survey Phase

Selection Phase

Chapter 10: Learning Interventions

Knowledge Management (KM)

Organizational Learning

Learning Management System (LMS)

Content Management System (CMS)

Education

Training

Self-Directed Learning

On-the-Job Learning

Just-in-Time Learning

Action Learning

Blended Learning

Technical and Non-Technical Learning

Social Learning

Interactive Learning Technologies

Enterprise Learning

Classroom Learning

Distance/Distributed Learning

Online/e-Learning

Wikis

Avatars

And More . . .

Games

Simulations

Chapter 11: Performance Support Interventions

Performance Support Tools (PSTs)/Job Aids

Electronic Performance Support Systems (EPSS)

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