CustomsSupportGroup3.0: Customer-CentricatEveryStep
DearTeam,
Lookingbackat2025,itwasatrulytransformational yearforCSG Together,weachievedourbest-ever organicgrowth,strengthenedcross-border operations,andcontinuedbuildingthecapabilitiesthat setusapartasEurope’sleadingcustomsandtrade partner Theseresultswerepossiblethankstoyour dedication,expertise,andcollaborationacrossevery partoftheGroup.
strengthenedbytheDOJÖacquisition,demonstrates howlisteningtothemarketandstructuringour servicescreatestangiblevalue Atthesametime, developingamoredefinedportfolioaroundindustry verticalswillallowustodelivertargetedsolutionsand launchmoreimpactfulcampaignsforourcustomers
Aswemovethrough2026,CSG3.0isaboutone thing:becomingatrulycustomer-centric organisation.Inthecustomsworld,manybusinesses startlocally,withclose,personalrelationshipswith theircustomers.AsCSGgrowsinscale,multi-country reach,andcomplexity,itbecomesnaturallyharderto maintainthatsamecloseness.Beingcustomer-centric meansconsciouslybridgingthatdistance It’sabout puttingourselvesinourcustomers’shoes:Arewe communicatingclearly?Dotheyhavewhattheyneed, whentheyneedit?Arewemeasuringsuccessbytheir experience,notjustbyourdelivery?Thisphilosophy, alongsidethedigitaltoolsandplatformsweare building,willhelpusmaintainanddeepenour connectionwitheverycustomer
Ourgrowthalsoopensthedoortomulti-country, cross-borderoperations–somethingweexcelledat in2025 In2026,wewillscaledeliverywiththesame qualityandconsistency,makingsureeveryteam,in everycountry,contributestoanexceptionalcustomer experience
Akeypartofthisismaturingourserviceportfolio. Whilebrokerageremainsourfoundation,weare expandingintoadvisoryandotherstrategicareas The growthofourCustoms&TradeAdvisory,
Finally,beingcustomer-centricisalsoaboutour people Buildingconsistenttalentstrategies, developingourteams,andimprovingtheoverall employeeexperienceensuresthateveryoneatCSG cancontributetothissharedmission
InthisissueofCSGCourier,you’llfindhighlightsofkey initiativesshapingourgrowthandcustomerfocus, includingwhatliesaheadin2026forour digitalisationjourney,andournewCustomsSupport Talkswebinarseries,designedtoshareknowledge, sparkdiscussion,andturneverydaychallengesinto practicalinsights Iencourageyoutoexplorethese articlesandgetinvolvedintheconversations.
EveryoneofyouplaysavitalroleinbringingCSG30 tolife.Bystayingclosetoourcustomers, strengtheningourservices,andworkingasoneteam, wewillcontinuetogrowsustainablyandmakeareal differenceeveryday.
Thankyouforyourcommitment,energy,and professionalism–together,let’smake2026another remarkableyearforCSG
Bestregards, JohnWegman ChiefExecutiveOfficer
InternationalCustomsDay: CelebratingourPeople
InJanuary,wemarkedInternationalCustomsDayby spotlightingtheincredibleworkofourCustomsteamsacross theGroup Colleaguesfromdifferentcountriessharedwhat makesthemproudoftheirrole–fromteamworkand expertisetotherealimpacttheyhaveoncustomersand globaltradeeveryday
Theirvoicescapturedthepride,commitment,and collaborationthatdefineourCustomsteams
ThankyoutoeveryonewhotookpartandtoallourCustoms professionalsforthededicationyoushow,dayinanddayout
Asnapshotofour2025financial performance,highlightingthekey figuresthatgiveaclearviewof businessresults
IntroducingCustomsSupportTalks: OurNewWebinarSeriesfor2026
Aswemoveinto2026,onethingisclear:customsand tradearebecomingmorecomplex,andourcollective expertiseacrossCSGhasneverbeenmorevaluable Buildingonthesuccessoflastyear’shighlysubscribed webinars,we’relaunchingCustomsSupportTalks,a monthlywebinarseriesdesignedtoshareknowledge, sparkdiscussion,andturneverydaycustoms challengesintopracticalinsights.
Each60-minutesessionwillfocusonrealtopicsourclients arefacing:regulatoryupdates,compliancechallenges, dutymanagement,digitalisation,andcommonpitfalls–withspeakersdrawnfromacrossourEuropeannetwork
HowYouCanGetInvolved
CSTalksisnotjustaboutlistening–it’saboutparticipation:
Sharerecurringclientquestionsorproposetopicsthat deliverclearclientvalue
Volunteerasaspeakerorco-hostandbuildyourprofile asasubject-matterexpert
Contributereal-lifecases,lessonslearned,orpractical tipsfromyourmarket
Recommendaclientwhocouldjoinasaguestspeaker
CSGDigital:Moving Faster,Smarter,Together
2026isshapinguptobeanotherexcitingyearfordigitalinnovationatCSG.Ourjourneyis notjustaboutsystems–it’saboutmakingourworksmarter,faster,andmoreimpactful.
Historicdigitisationmilestone:
45%ofalldeclarationsprocessed digitally–a12%increasefrom2024
SmartAssistAIrollout:
alreadyhandlingover70,000 declarationsacross12countries
Reach60%digitisationandprocess250,000 declarationswithSmartAssist
CompleteCaseHubrolloutacrossallcountries. ExpandtheTechHubto180FTEsandincrease productivity.
CaseHubexpansion&newIT ticketingsystem:stronger
strongercollaboration,transparency, andworkloadvisibility.
TechHubinPoland:
75newexpertsonboarded,boosting capacityandcapabilityforthefuture
LaunchaGlobalDataWarehouseforsmarter, real-timedecisions
EnhanceMyCSportalforbetterclientinsights. Strengthensecurityandcyber-safebehaviours acrosstheorganisation.
GetInvolved
Haveideasforimprovement?Spotaprocessthat couldbesmarter?Wanttocontributetofuture digitalinitiatives?Yourinsightiskey–digital progressisateameffort!
CompanyNews
CumminsRecognisesOur UKTeamforOutstanding Service
We’redelightedtosharethatourcolleagues supportingourlargestUKcustomer,Cummins, havebeenrecognisedforoutstandingsupportat theirannualpartnerconference Thisisthethird consecutiveyearwe’vereceivedthisaward
WelldonetoMattFlecknoe,LaurenJordan,Tom Edwards,SarahWood,andthewideroperations teamfortheircommitmentandteamwork Special congratulationstoLauren,whoalsoreceiveda personalcertificateforherwork Afantastic exampleofexcellenceinaction!
25YearsofReliabilityintheCustoms Business–Bisingen
Thisyearmarks25yearssincethe foundationofIZDinBisingen, celebratingaquarterofacenturyof reliability,expertise,andcommitment inthecustomsbusiness
Overthepast25years,theBisingen teamhasdemonstrated,dayafter day,whatdefinesusasacustoms serviceprovider:precision, responsibility,andspeed-andabove all,strongteamworkyoucanrelyon
Today,thisstrongfoundation continuesaspartofCustoms SupportGroup,
buildingontheexperiencecreated overtheyears,whilelookingaheadto thefuturetogether.
AspecialthankyoutoGerdand ClaudiaStrobel,wholaidthe foundationsthatstillsupportustoday, andtoJohannesPeterandMonika Köhlerfortheirleadership,stability, andclearfocusonwhat’sahead
Thankyoutotheentireteamin Bisingenfor25yearsofdedication andcommitment
CSGatGermany’s Customs&Foreign TradeConference
Stayinguptodateonthelatest developmentsincustomsandforeign tradelawiskeyforourwork–andCSG wastheretodojustthatattheconference inMunich,wherewealsoparticipatedasa sponsor Ourteamsgainedinsightsinto customsregulations,exportcontrol,origin andpreferencerules,andcompliance.
Celebrating SmartAssist Successin LaSpezia
TheCSGItalyteamoutperformedits 2025targetsintheSmartAssist project,showcasingexceptional leadership,teamwork,andexecution Theirfocusandsuccesswere recognisedwithaspeciallunchto thankandrewardtheteamfor testingCustomaiteandachieving thesetgoals
CongratulationstoGianluca SchiavinaandtheentireItalian team!Yourperformancecontinues toinspirebestpracticesacross Europe
WelcomingNewTalent& InternalPromotionsSpotlight
KevinHermansson:HeadofPortfolioTransformation
KevinjoinsCSG,bringingover15yearsofexperienceincustoms,globaltrade,andbusinesstransformation.He combinesdeepoperationalexpertisewithleadershipinlarge-scaletransformationprogrammesandwillfocuson strengtheningscalableoperatingmodels,enhancingdigitalcapabilities,andsupportingthedevelopmentofkeyareas oftheCSGportfolio
KatrinPaetzold:HumanResourcesDirector,DACH
Withover20yearsofinternationalHRexperienceinfast-paced,technology-drivenenvironments,Katrinbringsdeep expertiseinchangemanagement,organisationaltransformation,andlabourlaw InherroleasHumanResources DirectorforDACH,shewillfocusondrivingHRstrategyandsupportingpeopleinitiativesacrossGermany,Austriaand Switzerland
GiuliaMondati:HumanResourcesDirector,Italy
Bringingover10yearsofHRleadershipexperience,Giuliahasdevelopedexpertiseinculturalinitiatives,industrial relations,andpeopledevelopment,supportingorganisationsthroughperiodsofchange InherroleasHuman ResourcesDirectorforItaly,shewillfocusondrivingHRstrategyandinitiativesacrosstheItalianorganisation
SanjaGotovac:FinanceDirector,Nordics
Sanja,basedinSweden,joinsasFinanceDirectorfortheNordiccluster,focusingonenhancingthefinanceplatform, supportingtheMSDrollout,anddrivinggrowthinrevenue,profitabilityandcashflow.Shebringsover20yearsof experienceinfinanceleadership,withdeepindustryexpertiseacrosscustomsandlogistics
SimonKidner:StrategicAccountDirector
BasedintheUK,Simonbrings25yearsofexperienceininternationaltradeandlogistics,withexpertiseinsupplychain strategyandhelpingorganisationsnavigatecomplexchallenges InhisroleasStrategicAccountDirector,hewillfocus onturningcustomerchallengesintopracticalopportunitiesanddeliveringvalueacrossglobaltradeoperations
PatrycjaChojnacka:HumanResourcesManager,Poland
PatrycjajoinsCSGasHRManagerforPoland,bringingover15yearsofexperiencewithinternational,fast-growing organisations ShespecialisesinbuildingHRfunctionsacrossmulti-countryenvironmentsandwillfocuson strengtheningPeople&CulturepracticesanddevelopingscalableHRfoundations.
FatihAslan:TalentAcquisitionSpecialist
FatihjoinsCSGasaTalentAcquisitionSpecialist,bringingauniqueperspectivefromhispreviousexperienceinlaw enforcement,combinedwithrecruitmentexpertiseinhealthcare,retail,FinTech,andrealestate Hewillfocuson attractingtoptalentandsupportingthebusiness’sgrowththroughstrategicrecruitmentinitiatives
SofiiaFilipchuk:BrandMarketingSpecialist
SofiiajoinsCSGasBrandMarketingSpecialist,supportingourmarketingactivitiesacrossdesign,content,andbrand consistency SheplaysakeyroleinhelpingbringtheCSGbrandtolifeacrosschannelsandregions Sheworksclosely withcolleaguesacrosstheGrouptosupportday-to-daymarketingneeds
MarcinKurzawa:ITDirector,Poland
MarcinhasbeenpromotedtoITDirectorforPoland,leadingdigitalinitiatives,acceleratingtherolloutofGroup-wide systems,strengtheningcybercapabilities,andsupportingtheGroup’sstrategicITdirection PreviouslyITManagerfor Poland,hebringsprovenexpertiseinIToperations,digitaltransformation,anddeliveringscalabletechnologysolutions
EmployeeRecognitionAwards: AcknowledgingExceptional Performance